30
TROUBLESHOOTING
If the appliance does not work or it stops during operation, first try to find a
solution to the problem, If not, contact Caple service.
Problem Possible cause Solution
Washer dryer cannot
start up
Door is not closed properly
Restart after the door is closed
Check if the clothes is stuck
Door can’t be
opened
Washer’s safety
protection design is working
Disconnect the power, restart the product
Water leakage
The connection between inlet
pipe or outlet hose is not tight
Check and fasten water pipes
Clean up outlet hose
Detergent residues
in the box
Detergent is dampened
or agglomerated
Clean and wipe the detergent box
Indicator or display
does not light
Disconnect the power
PC board or harness has
connection problem
Check if the power is shut
down and the power plug is
connected correctly
Abnormal noise
Check if the fixing (bolts) have
been removed. Check it’s installed on a solid
and level floor
E30
Door is not closed properly
Restart after the door is closed
Check if the clothes is stuck
E10
Water injecting problem while
washing
Check if the water pressure is too low
Straighten the water pipe.
Check if the inlet valve filter is blocked
E21
Overtime water draining Check if the drain hose is blocked
E12
Water overflow Restart the washer
EXX
Others
Please try again first, call up service line if
there are still troubles
NOTE
After the checks have been made, activate the appliance. If the problem still
occurs or the display shows other alarm codes again, contact Caple service
E - service@caple.co.uk
T - 0117 938 7420