Canon SmartBase MPC200 Photo Basic Manual

ENG

Basic Guide

Basic Guide

Please read this guide before operating this equipment.
After you finish reading this guide, store it in a safe place for future reference.

II

Preface

Copyright

Copyright © 2002 by Canon Inc. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual, or otherwise, without the prior written permission of Canon Inc.

Trademarks

Canon and BJ are registered trademarks. BCI, MultiPASS, SmartBase, and ScanGear are
trademarks of Canon Inc.

All other product and brand names are registered trademarks, trademarks or service marks of
their respective owners.

As an ENERGY STAR® Partner, Canon Inc. has determined that this
product meets the ENERGY STAR® guidelines for energy efficiency.

• H12260 (SmartBase MPC200)

Model Name

This equipment conforms with the essential requirements of
EC Directive 1999/5/EC.
We declare that this product conforms with the EMC requirements of
EC Directive 1999/5/EC at nominal mains input 230V, 50Hz
although the rated input of the product is 200V–240V, 50/60Hz.
If you move to another EU country and are experiencing trouble
please call the Canon Help Desk.

(For Europe Only)

Preface

III

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How to use the documentation provided

NOTE

• In addition to the above documentation, you can also refer to the help in the MultiPASS Suite software
for information about a window or dialogue box, and for step by step instructions on performing
MultiPASS Suite tasks. To access the help, select or click [Help] in the software.

Viewing documentation provided in the CD-ROM

To view the Basic Guide or Software Guide on your computer, you will need to have Adobe
Acrobat Reader installed. If you do not have this software installed, follow this procedure:

1

Insert the MultiPASS Suite CD-ROM in your CD-ROM drive.

2

When the main menu appears, click [INSTALL ADOBE ACROBAT READER].

3

Follow the on-screen instructions.

START HERE

This guide, included as a PDF file in the MultiPASS Suite software CD-ROM, includes in more
detail instructions on all functions of your machine.

Be sure to read this sheet first!

This sheet includes instructions for setting up your machine and getting it ready for use.
Follow all steps in this sheet before using your machine.

This guide, included as a PDF file in the MultiPASS Suite software CD-ROM, includes
comprehensive instructions on using the MultiPASS Suite software. Refer to this guide for
full instructions on printing and scanning from your computer.

Basic Guide (This guide)

Software Guide

Setup Sheet

Printed sheet

After following instructions in the Setup Sheet, read this guide for basic instructions on all
functions of your machine.

Printed manual

Quick Reference Guide

IV

Preface





Type conventions

Please read the list below of symbols, terms, and abbreviations used in this guide.

WARNING

Indicates a warning concerning operations that may lead to death or
injury to persons if not performed correctly. In order to use the
machine safely, always pay attention to these warnings.

CAUTION

Indicates a caution concerning operations that may lead to injury to
persons or damage to property if not performed correctly. In order to
use the machine safely, always pay attention to these cautions.

IMPORTANT

Indicates operational warnings and restrictions. Be certain to read
these items to operate the machine correctly, and to avoid damage to
the machine.

NOTE

Indicates notes for operation or additional explanations. Reading these is
highly recommended.

(  p. n-nn) Indicates a page number where additional information can be found.



Setup Sheet

Refer to the Setup Sheet for more details.



Software
Guide

Refer to the MultiPASS Suite Software User’s Guide (included in the
CD-ROM) for more details.

machine or printer General term used to represent the SmartBase MPC200.

default A setting that remains in effect unless you change it.

document The original sheet(s) of paper you copy or scan with the machine.

menu A list of settings from which you select an item to set up or change. A menu

has a title which appears in the LCD.

[key name] Text enclosed in these brackets indicate a key name or item on the

computer you have to click, double-click, or point to.

<message> Text enclosed in these brackets indicate an LCD message or a message on

the computer.

click, double-click Term used to select or choose a command or option on your computer,

generally with a mouse.

Preface

V

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Contents

1: Introduction

What your machine can do..................................... 1-1

Main components of the machine....................... 1-2

Operation panel of the machine...................... 1-3

2: Document handling

Document requirements......................................... 2-1

Loading documents ..................................................2-1

3: Print media handling

Recommended print media and

requirements................................................. 3-1

General print media guidelines........................ 3-5

Setting the paper thickness lever......................... 3-6

Setting the print media size and type................. 3-7

Loading print media.................................................. 3-8

Loading paper......................................................... 3-8

Loading envelopes................................................ 3-8

Loading banner paper .......................................3-10

4: The MultiPASS Suite software

—Basic operation

Installing the software.............................................. 4-1

System requirements................................................ 4-1

Software components of the

MultiPASS Suite............................................. 4-2

My MultiPASS ............................................................... 4-3

Opening My MultiPASS ........................................ 4-3

MultiPASS Viewer........................................................ 4-4

Opening a document in the Viewer................ 4-4

MultiPASS Status Monitor........................................ 4-5

Opening the Status Monitor.............................. 4-5

MultiPASS Toolbar ...................................................... 4-5

Opening the Toolbar............................................. 4-5

More information ....................................................... 4-5

5: Printing from your computer

—Basic operation

Before printing ............................................................5-1

Printing........................................................................... 5-1

Cancelling printing .................................................... 5-2

Changing print settings ........................................... 5-2

Changing print settings with the

Print Advisor .................................................. 5-2

Changing print settings manually................... 5-3

More information ....................................................... 5-3

6: Copying

Documents you can copy ........................................6-1

Making copies ..............................................................6-1

Improving copied images........................................6-2

Setting colour or black & white copying........6-2

Adjusting the image quality (resolution).......6-2

Adjusting the exposure (density) .....................6-2

Reducing or enlarging a copy ................................6-3

Using preset copy ratios ......................................6-3

Using custom copy ratios....................................6-3

Copying an image to fit the page.....................6-4

Advanced copy features...........................................6-5

Copying two pages on a single page..............6-5

Borderless copying ................................................6-6

Repeating an image on a page .........................6-7

Creating a mirror image.......................................6-9

Shrinking an image to fit the page ...............6-10

7: Scanning —Basic operation

Before scanning...........................................................7-1

Scanning methods .....................................................7-1

Scanning with the MultiPASS Toolbar.............7-1

Customising Toolbar buttons ........................7-2

Scanning from within an application..............7-3

Using the [Scan] key on

the operation panel.....................................7-4

More information........................................................7-4

8: Photo printing from a memory

card

Recommended memory cards...............................8-1

Recommended print media....................................8-1

Inserting/removing a memory card.....................8-2

Inserting a memory card .....................................8-2

Removing a memory card...................................8-2

Printing methods ........................................................8-3

Printing an index ....................................................8-4

Printing all frames ..................................................8-5

Printing a single frame..........................................8-7

Printing a range of frames...................................8-9

DPOF (Digital Print Order Format)

printing.......................................................... 8-11

Setting vivid photo printing ................................ 8-13

Setting date printing ..............................................8-14

VI

Preface

9: Maintenance

Replacing ink tanks.................................................... 9-1

Low ink warning..................................................... 9-1

When to replace an ink tank .............................. 9-1

Guidelines................................................................. 9-1

Replacing an ink tank ........................................... 9-2

Resetting the ink counter ................................... 9-4

Checking the ink level.......................................... 9-4

Maintaining the printhead...................................... 9-5

Flowchart of printhead maintenance............. 9-5

Printing the nozzle check pattern.................... 9-6

Cleaning the printhead........................................ 9-6

Aligning the printhead ........................................ 9-7

Aligning the printhead from the

operation panel............................................ 9-7

Aligning the printhead from the

MultiPASS Suite............................................. 9-7

Cleaning your machine ............................................ 9-9

Cleaning the exterior............................................ 9-9

Cleaning the scanning area................................ 9-9

Cleaning the roller................................................. 9-9

10: Troubleshooting

Problems installing and removing software...10-1
Problems turning on the computer

(when the MultiPASS Suite opens) ......10-2

Problems printing from your computer...........10-3

Copying problems....................................................10-5

Problems scanning to a computer.....................10-6

Problems using a memory card ..........................10-8

If nothing displays in the LCD (if there is no

power)......................................................... 10-10

Removing jammed paper................................... 10-11

Removing jams in the paper output

tray ............................................................... 10-11

Removing jams from the machine’s

interior ....................................................... 10-11

If there are repeated paper jams................. 10-12

If the nozzle check pattern does not print

properly...................................................... 10-12

Interpreting the messages................................. 10-12

LCD messages .................................................... 10-13

MultiPASS Status Monitor messages ......... 10-16

If you cannot solve the problem...................... 10-16

11: Machine settings

Accessing the machine settings ......................... 11-1

Settings........................................................................ 11-2

Menu: ENLARGE/REDUCE ................................. 11-2

Menu: PAPER SELECT .......................................... 11-2

Menu: DENSITY..................................................... 11-2

Menu: IMAGE QUALITY...................................... 11-2

Menu: SPECIAL COPY.......................................... 11-2

Menu: INK VOLUME .............................................11-2

Menu: MAINTENANCE........................................ 11-3

Menu: USER DATA................................................ 11-3

Menu: PHOTO PRINT MODE............................. 11-4

Appendix: Specifications

General specifications .............................................. A-1

System requirements................................................ A-4

Ink specifications........................................................ A-4

Print specifications .................................................... A-4

Copy specifications ................................................... A-5

Scan specifications ....................................................A-5

Photo print specifications....................................... A-5

Index

......................................................................................I-1

Preface

VII

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Safety information

Read this safety information thoroughly before using your machine and keep it handy in case
you need to refer to it later.

WARNING

• This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities,
please move away from this product and consult your doctor.

CAUTION

• Do not disassemble or modify. There are high-temperature and high-voltage components inside
the machine which may result in fire or electrical shock.

• Follow all warnings and instructions marked on the machine.

Location

WARNING

• Do not place the machine near alcohol, paint thinner, or
other flammable substances. If flammable substances
come into contact with electrical parts inside the
machine, it may result in fire or electrical shock.

CAUTION

• Do not place the machine on top of a carpet or rug which
has long pile. The threads may get inside the machine
and cause a fire.

• Do not block or cover the ventilation port or any
openings on the machine with objects as this may result
in fire.

• Place the machine on a flat, stable, vibration-free
surface that is strong enough to support its weight. (For
the weight of the machine, see the Appendix.)

• Do not place objects around the power plug so that you
are able to readily disconnect the power plug from the
wall socket at any time. Otherwise you will be unable to
disconnect the power plug in case of an emergency.

• Make sure the area is free from dust.

• Make sure the location is not affected by extreme
temperature changes and always stays between 15° and

27.5°C (59° and 81.5°F).

• Make sure the relative humidity of the area is between 20%
and 80%.

• Keep the machine away from direct sunlight.

• Do not use or store the machine outdoors.

• Do not install the machine near devices that contain
magnets or generate magnetic fields, such as speakers.

VIII

Preface

Power supply

• To ensure proper ventilation, make sure the machine is
approximately 10 cm (4 inches) away from walls and other
equipment.

WARNING

• Do not damage or modify the power cord and power
plug. Also do not place heavy objects on the power cord,
pull on it, or extensively bend it. These actions may
cause electrical damage and result in fire or electrical
shock.

• Do not insert or unplug the power plug with wet hands
as this may result in electrical shock.

• Do not overload the wall outlet with too many electrical
appliances as this may result in fire or electrical shock.

• Plug the machine into a standard 200–240 V AC,
50/60 Hz, two-prong* outlet. Operate the machine only
from the type of power source indicated on the
machine’s label or a fire, electrical shock, or malfunction
may occur. If you are unsure of the type of power
available, consult your local power company.

• Do not allow the power cord to be near objects that emit
heat. The outer cover of the power cord may melt
resulting in fire or electrical shock.

• Make sure the power cord is fully extended and has no
knots in it when electricity is running through it. Knots
etc. in the cord may result in fire or electrical shock.

• Fully insert the power plug securely into the electrical
outlet. If the prongs of the power plug come into contact
with metallic objects etc., it may result in fire or
electrical shock.

• Do not use an extension cord as this may result in fire or
electrical shock.

• Turn off the power and disconnect the power cord if the
machine will not be used for a long period such as
during holidays.

IMPORTANT

• If dust accumulates around the power cord’s plug when
it is connected to a power outlet, unplug the machine
and wipe the plug with a clean, dry cloth.

• Whenever you turn off the power and unplug the machine,
wait at least five seconds before you plug it in again.

* The shape of the plug and outlet vary depending on the country of purchase.

Preface

IX

Handling

• Use only the power cord that came with the machine.

• Turn off the power and unplug the machine in the following conditions:
– When the power cord or plug is damaged or frayed.
– If liquid has spilled into the machine.
– If the machine has been exposed to rain or water.
– If the machine does not operate normally when you have followed the instructions in the guides

included with your machine. Adjust only those controls that are covered by the instructions in the
guides since improper adjustment of other controls may result in damage and will often require

extensive work by a qualified technician to restore the product to normal operation.
– If the machine has been dropped or damaged.
– If the machine exhibits a distinct change in performance, indicating a need for servicing.

WARNING

• Do not drop paper clips, staples, or other metal objects
inside the machine. Also do not spill water, liquid, or
flammable substances inside the machine. If these items
come into contact with high-voltage parts inside the
machine, it may result in fire or electrical shock. If these
items are dropped or spilled in the machine, turn off the
power and unplug the power cord immediately with dry
hands. Then contact your local authorised Canon dealer
or the Canon help line.

• Do not use any highly flammable sprays near the
machine. If gas from a spray comes into contact with the
electrical components inside the machine, it will result
in fire.

• There are high-voltage components inside the machine.
If you are looking inside the machine to remove paper
jams etc., do not allow metallic objects such as jewellery
to come into contact with the inside of the machine.
Contact may result in burns or electrical shock.

CAUTION

• Close the document cover gently to avoid catching your
hand. Failing to do so may result in personal injury.

• Do not press down hard on the document cover when
using the platen glass to scan thick books. This may
damage the platen glass and document cover,
and/or result in personal injury.

X

Preface

Maintenance

WARNING

• Do not service the machine yourself except as specifically described in this guide. If further
servicing is required, contact your local authorised Canon dealer or the Canon help line.

• Keep the machine clean. Dust accumulation may prevent the machine from operating properly.

• Do not place the following objects on top of the machine. If such objects come into contact
with internal electrical components, the machine may short-circuit resulting in fire or
electrical shock.
– Metallic objects such as jewellery and watches
– Containers of water or other liquids such as glasses, vases, or pot plants
If water etc. does spill inside the machine, turn off the power immediately, disconnect the
power cord and contact your local authorised Canon dealer or the Canon help line.

• Do not touch the high-voltage electrical parts as this may result in electrical shock.

• Do not place heavy objects on top of the machine as these may topple over and result in
injury.

• Do not insert your hands into the machine while it is printing as parts inside the machine are
moving and this may result in injury.

• After printing, do not touch the electrical contacts of the printhead. They will be hot and may
result in burns or electrical shock.

• Do not subject the machine to strong physical shock or
vibration.

• Before moving the machine, turn off the power and unplug
the machine.

• Do not lift the machine by any of its attachments. Close the
multi-purpose tray and paper output tray, and lift the
machine by the recessed areas on its sides as shown.

•A distinct change in performance may indicate a need for
servicing.

Preface

XI

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Legal limitation on usage of your product and the
use of images

Using your product to scan, print or otherwise reproduce certain documents, and the use of
such images as scanned, printed or otherwise reproduced by your product, may be prohibited
by law and may result in criminal and/or civil liability. A non-exhaustive list of these documents
is set forth below. This list is intended to be a guide only. If you are uncertain about the legality
of using your product to scan, print or otherwise reproduce any particular document, and/or of
the use of the images scanned, printed or otherwise reproduced, you should consult in advance
with your legal advisor for guidance.

• Paper money

• Money orders

• Certificates of deposit

• Postage stamps (cancelled or uncancelled)

• Identifying badges or insignias

• Selective service or draft papers

• Cheques or drafts issued by governmental
agencies

• Motor vehicle licenses and certificates of title

• Traveller’s cheques

• Food stamps

• Passports

• Immigration papers

• Internal revenue stamps (cancelled or uncancelled)

• Bonds or other certificates of indebtedness

• Stock certificates

• Copyrighted works/works of art without permission
of copyright owner

XII

Preface

Chapter 1 Introduction

1-1

Chapter

1

Introduction





What your machine can do

Thank you for purchasing the Canon SmartBase MPC200. Your machine incorporates the
following functions in one simple-to-operate device:

You may choose to use your machine as a stand-alone device for copying and photo printing.
Alternatively, connect your machine to a computer and you will have a fully integrated printer/
copier/scanner/photo printer. The MultiPASS Suite software provided with your machine will
allow you to perform a variety of tasks from your computer effortlessly and efficiently.

Printer . . . . . . . . . . . . . . . . Print crisp, clear colour or black & white documents from your

computer.

Copier . . . . . . . . . . . . . . . . . Make colour or black & white copies from your machine. Also, apply

advanced copy features to your copies.

Scanner . . . . . . . . . . . . . . . Scan high-resolution images to your computer and process them

easily using the software provided.

Photo printer . . . . . . . . . . Print photo-quality images from a memory card inserted directly

into your machine.

1

Introduction

1-2

Introduction Chapter 1





Main components of the machine

q

Document cover

i

Tray extension

w Multi-purpose tray o Operation panel
e Tray extension !0 Platen glass
r [Eject] button !1 Inner cover
t Card slot !2 Printhead holder
y Indicator light !3 Paper thickness lever
u Paper output tray

wq

e

!1

r

u

y

t

!2

o

!3

!0

i

Chapter 1 Introduction 1-3

1

Introduction

Operation panel of the machine

q [ON/OFF] key

Turns the machine on and off (keep pressed for a brief interval).
Before turning on the machine, make sure the document cover is closed.

w [Copy] ( ) key

Switches the machine to copy mode.

e [Scan] ( ) key

Scans a document to your computer according to the action selected.

r [Photo Card] ( ) key

Switches the machine to photo card print mode.

t [Menu]/[∞∞∞∞] ( ) key

Accesses the settings to customise operation of your machine.

y [2222 (-)] and [3333 (+)] keys

Scroll through selections, and increase or decrease the number of copies or the photograph
file number.

u LCD

Displays messages and selections, and prompts during operation.

i [OK] key

Selects or confirms settings.

o [Resume] ( ) key

Resumes an operation after an error is corrected.

!0 Alarm light

Blinks when an error occurs or when the machine needs attention.

!1 [Stop/Reset] ( ) key

Cancels operations and returns the machine to standby mode.

!2 [Colour/B&W] ( / ) key

Sets the machine for colour or black & white copying.

!3 B&W ( ) light

Lights when black & white copying is selected.

!4 Colour ( ) light

Lights when colour copying is selected.

!5 [Start] ( ) key

Starts operations.

q !0oy !1w e r u

t i !5!2 !3!4

1-4 Introduction Chapter 1

NOTE

• The power cannot be turned off when the machine is operating.

• Your machine performs printhead cleaning every time you unplug and then plug in the machine. This
ensures optimum print quality but also consumes a small amount of ink during the cleaning process. For
this reason, it is recommended that you only turn the machine off and on with the [ON/OFF] key when
instructed to do so in this guide.

Chapter 2 Document handling 2-1

Chapter

2

Document handling

Document requirements

The documents you load on the platen glass for copying or scanning must meet these
requirements:

Loading documents

NOTE

• Make sure any glue, ink, or correction fluid on the document is completely dry before loading.

Document
type

• All types of documents

• Photographs

• Book

Size (W × L) Max. 216 × 297 mm (8 !/2 × 11 #/4 in.)

Quantity •1 sheet

• 10 photographs for multi-scan

Thickness • Max. 20 mm (#/4 in.)

1 Lift the document cover.

2 Place your document face down on the

platen glass. Align the upper left corner of
your document with the alignment mark on
the upper left corner of the platen glass.

3 Gently lower the document cover.

2

Document handling

2-2 Document handling Chapter 2

Chapter 3 Print media handling 3-1

Chapter

3

Print media handling

Recommended print media and requirements

The following print media is recommended for use with your machine. Please be sure to follow
the guidelines and meet the requirements when loading print media in the multi-purpose tray.

Plain Paper

Size: A5 (148 × 210 mm/5 & / 8 × 8 ! / 4 in.)

A4 (210 × 297 mm/8 ! / 4 × 11 # / 4 in.)
B5 (182 × 257 mm/7 ! / 8 × 10 ! / 8 in.)
Letter (215.9 × 279.4 mm/8 ! / 2 × 11 in.)
Legal (215.9 × 355.6 mm/8 ! / 2 × 14 in.)

Weight: 64–105 g/m2 (17–28 lb.)
Quantity: Approx. 100 sheets (75 g/m2 or 20 lb.) or maximum stack height of 10 mm (# / 8 in.)
Paper thickness lever position: Left
Use for: Printing from your computer/copying/photo printing

• The machine supports the above paper sizes in portrait orientation.

• You can use regular copier paper, cotton bond paper, or typical letterhead.

• Your machine does not require special ink jet paper.

• Legal-size paper can only be used when printing from your computer.

Envelopes

Size: European DL (220 × 110 mm/8 % / 8 × 4 # / 8 in.)

U.S. Commercial No. 10 (241 × 105 mm/9 ! / 2 × 4 ! / 8 in.)

Quantity: 10 envelopes
Paper thickness lever position: Right
Use for: Printing from your computer

• You may be able to load other envelope sizes, but Canon cannot guarantee consistent
performance on these.

• Do not use the following types of envelopes since they may cause problems:
–Envelopes with windows, holes, perforations, cutouts, double flaps, pressure seals, and

peel-off sealing strips.
–Envelopes with letters enclosed.
–Sealed envelopes.

• Remove the envelopes from the paper output tray before the count reaches 10.

• For details on loading envelopes, see p. 3-8.

3

Print media handling

3-2 Print media handling Chapter 3

Bubble Jet Paper LC-301

Developed for high quality printing with minimal or no smearing when in contact with water or
damp surfaces. This specially coated paper produces bright and vivid colours and stands up to
normal office highlighters.

Size: A4, Letter
Quantity: Approx. 100 sheets (75 g/m2 or 20 lb.) or maximum stack height of 10 mm (# / 8 in.)
Paper thickness lever position: Left
Use for: Printing from your computer/copying/photo printing

High Resolution Paper HR-101N

Designed to produce near-photographic quality print output with sharp and vivid graphics.

Size: A4, Letter
Quantity: Approx. 80 sheets or maximum stack height of 10 mm (# / 8 in.)
Paper thickness lever position: Left
Use for: Printing from your computer/copying

• Load the paper with the whiter side facing up.

• Remove the sheets from the paper output tray before the count reaches 50. If the paper curls,
remove each sheet as it is delivered in the paper output tray.

Glossy Photo Paper GP-301/GP-301N

A high gloss, thick paper that produces the look and feel of a photograph.

Size: A4, Letter
Quantity: 10 sheets
Paper thickness lever position: Left
Drying time: 2 minutes
Use for: Printing from your computer/copying

• Remove the sheets from the paper output tray before the count reaches 10.

• Load the paper with the whiter side facing up.

• Do not use the loading support sheet included with this print media.

Glossy Photo Cards FM-101

Made from the same stock as Glossy Photo Paper GP-301, these cards allow you to print images
over the entire area of the card.

Size: 119 × 214 mm (4 # / 4 × 8 ! / 2 in.)
Quantity: 20 sheets
Paper thickness lever position: Left
Drying time: 2 minutes
Use for: Printing from your computer/copying

• Print the image so that it extends beyond the perforations and then trim off the unwanted
white margins.

• Load the paper with the glossy side facing up.

• Do not use the loading support sheet included with this print media.

• Remove the sheets from the paper output tray before the count reaches 20.

Chapter 3 Print media handling 3-3

3

Print media handling

 Matte Photo Paper MP-101

A matte, thick paper that produces vivid colour output and is waterproof. Ideal for many uses
such as paper crafts, calendars, and photographs with a matte finish. You can also use this paper
for borderless printing.

Size: A4
Quantity: 10 sheets
Paper thickness lever position: Left
Use for: Printing from your computer

• Load the paper with the whiter side facing up.

• In the printer driver, select “Matte Photo Paper” as the print media type.

• Remove each sheet as soon as it is printed.

Photo Paper Plus Glossy PP-101

A thick, coated paper designed to produce a glossy finish and vivid colour output. This paper is
also waterproof. Suitable for printing high-quality photographs and for borderless printing.

Size: A4, 101.6 × 152.4 mm (4 × 6 in.)
Quantity: 20 sheets
Paper thickness lever position: Left
Use for: Printing from your computer

• Load the paper with the glossy side facing up.

• In the printer driver, select “Photo Paper Plus Glossy” as the print media type.

• Remove each sheet as soon as it is printed.

Photo Paper Pro PR-101

A thick paper with a treated surface that enhances gloss and provides superior colour
reproduction. It is ideal for printing high-quality photographs.

Size: A4, Letter, 101.6 × 152.4 mm (4 × 6 in.)
Quantity: 1 sheet, 20 sheets (101.6 × 152.4 mm/4 × 6 in. size)
Paper thickness lever position: Left
Drying time: 30 minutes
Use for: Printing from your computer/copying/photo printing

• Load the paper with the glossier side facing up.

• For 101.6 × 152.4 mm (4 × 6 in.) size paper, remove the sheets from the paper output tray
before the count reaches 20. For A4- or letter-size paper, remove each sheet as soon as it is
printed.

Photo Paper Pro PC-101S

Made from the same stock as Photo Paper Pro PR-101, these cards are intended for printing
images that cover the entire surface of the card, without a white border. This paper is ideal for
printing high quality photographs.

Size: 101.6 × 152.4 mm (4 × 6 in.)
Quantity: 20 sheets
Paper thickness lever position: Left
Drying time: 30 minutes
Use for: Printing from your computer

• Load the paper with the glossy side facing up.

• Remove the sheets from the paper output tray before the count reaches 20.

3-4 Print media handling Chapter 3

High Gloss Photo Film HG-201

A bright white finish film that lends striking visual power to charts, graphs, and photographic
images. It creates a sharper and more vivid colour output than is possible with coated paper.

Size: A4, Letter
Quantity: 1 sheet
Paper thickness lever position: Left
Drying time: 2 minutes
Use for: Printing from your computer/copying

• If the film is curled, flatten it by curling it in the opposite direction.

• Load the film with the cut corner at the upper right.

Transparencies CF-102

Produce excellent contrast, sharpness, and colour, creating crisp and professional overhead
presentations.

Size: A4, Letter
Quantity: 30 sheets
Paper thickness lever position: Left
Drying time: 15 minutes
Use for: Printing from your computer/copying

• Although you can print on either side of CF-102 transparencies, best results can be obtained
by printing on the side towards which it curls when held by the edge.

• Remove each transparency after it is delivered being careful not to touch any surfaces.
Do not allow transparencies to stack up in the paper output tray.

• When your output has dried completely, cover its printed side with a sheet of plain (not
coated) paper before storing it.

• Load one sheet of plain paper as the last sheet in the stack.

Banner Paper BP-101

Specifically designed for printing one continuous sheet in a banner format. The connected
sheets are divided by perforations.
Size: 210 × 297 mm (8 ! / 4 × 11 # / 4 in.), Letter

Maximum length: 1782 mm (70 !/8 in.)

Quantity: 2 to 7 sheets (joined)
Paper thickness lever position: Right
Use for: Printing from your computer

• You can print from two to six continuous sheets at a time.

• When tearing the banner paper, tear off one more sheet than you actually need to print.
The maximum length for one print job is six sheets, so if you will be printing on six sheets, tear
off a seven-sheet length.

• Load banner paper print side up.

• Ensure the ink does not stain the table or floor.

• For details on loading banner paper, see p. 3-10.

T-Shirt Transfers TR-201

Used to produce iron-on transfers.

Size: A4, Letter
Quantity: 1 sheet
Paper thickness lever position: Right
Use for: Printing from your computer/copying

Chapter 3 Print media handling 3-5

3

Print media handling

• Load the paper with the side that does not have green lines facing up.

• Use mirror printing to print or copy the image onto the T-shirt transfer.

• If the T-shirt transfer is curled, flatten it by curling it in the opposite direction.

General print media guidelines

• Paper types you cannot use
Do not use the following:
–Creased print media
–Curled print media
–Wrinkled print media
–Moist print media
–Print media that is too thin (It should be at least 64 g/m2 or 17 lb.)
–Print media that is too thick (It should not be more than 105 g/m2 or 28 lb. , except for Canon

print media.)
–Print media with holes (e.g. punched holes)
–Postcards with photographs or stickers adhered to them

• Hold the print media as closely as possible to its edges and try not to touch the printing
surface. Printing quality will deteriorate if the printing surface is damaged or becomes dirty.

• Do not touch the printing surface until the ink has dried.

• Some print media may curl and the printing surface may smudge if you have used a large
amount of ink for printing. If this occurs, move the paper thickness lever to the right ( p. 3-6).
Paper that tends to curl is not recommended for printing photographs or graphics. Use for
printing mainly text.

• Do not use print media that is in bad condition ( above). If the print media is curled, uncurl
it before printing.

• Place the print media you have not used back into its packet and store out of direct sunlight
in a place where temperature and humidity is low.

• Photo Paper Pro guidelines
–Do not touch the printed surface until the ink is fixed (approx. 30 minutes). Colours in dark

images may appear indistinct at first, but will become clearer after about 30 minutes.

–Images may smudge if you place them in an album before the ink is completely dry. It is

recommended that you allow the ink to dry for 24 hours.

–Do not attempt to dry the ink with a hairdryer or by exposing printed sheets to direct

sunlight.

–Do not store or display printouts in hot, damp, or humid conditions. Never expose them to

heat or direct sunlight.

–Store printouts in photo albums, photo frames, or presentation binders to protect them from

direct exposure to air or sunlight.
–Do not mount printouts in an adhesive-type album as you may not be able to remove them.
–Be aware that some types of clear plastic folders and albums may cause the edges of the

paper to turn yellow.

3-6 Print media handling Chapter 3

Setting the paper thickness lever

The paper thickness lever adjusts the gap between the printhead and the print media to suit
the print media’s thickness. Before printing, be sure to set the paper thickness lever.

Follow this procedure to set the paper thickness lever:

1 Open the inner cover.

• The printhead holder moves to the left.

2 Move the paper thickness lever to the

appropriate setting.

• For details on which position to set for the print
media you are using, see p. 3-1 to p. 3-5.

3 Close the inner cover.

4 The LCD displays the following message:

Press [3333].

BCI-24

Color

BCI-24

Black

Chapter 3 Print media handling 3-7

3

Print media handling

Setting the print media size and type

For copying, you need to set the size and type of print media loaded in the multi-purpose tray.

NOTE

• For documents printed from your computer, you can specify the print media size and type on your

computer ( Software Guide).

• For photo printing, specify the print media size as described in Chapter 8.

Follow this procedure to set the print media size and type:

1 Press [Copy].
2 Press [Menu] twice.

3 Press [OK].

4 Use [22

22

] or [3333] to select the print media size.

• Select:
– <A4> for A4-size print media.
– <LTR> for letter-size print media.
– <B5> for B5-size print media.
– <A5> for A5-size print media.
– <4" × 6"> for card-size print media.

5 Press [OK].

6 Use [22

22

] or [3333] to select the print media type.

• Select:
– <PLAIN> for plain paper.
– <GLOSSY> for glossy photo paper.
– <H.RES.> for high resolution paper.
– <TRANS.> for transparencies.
– <PHOTO> for Photo Paper Pro.

7 Press [OK].

• In copy mode, the LCD will display the print media size and type.

3-8 Print media handling Chapter 3

Loading print media

Loading paper

Follow this procedure to load paper in the multi-purpose tray:

Loading envelopes

Follow this procedure to load envelopes in the multi-purpose tray:

1 Open the multi-purpose tray q, then the

tray extension w.

2 Place a stack of paper (print side up) in the

multi-purpose tray q and adjust the paper
guide A to the width of the stack w.

• Make sure the stack does not exceed the paper
limit mark B.

1 Make sure the paper thickness lever is set to

the right.

• For details, see p. 3-6.

2 Open the multi-purpose tray, then the tray

extension.

3 Prepare the envelopes for loading:

Press down firmly on the edges of the
envelopes to make the folds crisp. Also,
press firmly on the area that corresponds to
the edges of the back flap.

w

q

w

q

A

B

Chapter 3 Print media handling 3-9

3

Print media handling

Remove any curling by holding the edges
diagonally and bending them gently.

If the edges of the envelope are inflated or
are curling up, place the envelope on a desk
and with a pen press down on it moving
from the centre towards the edges of the
envelope.

• Ensure that no curl or puff exceeds 3 mm (! / 8 inch).

4 Place the stack of envelopes (print side up)

in the multi-purpose tray q and adjust the
paper guide A to the width of the stack w.

• Feed the left side of the envelope (return address
portion) into the multi-purpose tray first.

• Make sure the stack does not exceed the paper
limit mark B.

Cross-sections of the envelope edge

Incorrect Correct

w

q

A

B

3-10 Print media handling Chapter 3

Loading banner paper

NOTE

• Always leave an extra sheet at the end of the banner—just in case the type runs over.

• Printing on banner paper may require considerable amounts of ink so use new ink tanks if necessary.

• For best print results on banner paper, use light design patterns.

Follow this procedure to load banner paper in the multi-purpose tray:

1 Make sure the paper thickness lever is set to

the right.

• For details, see p. 3-6.

2 Lower the tray extension on the

multi-purpose tray.

3 Cut the banner paper to the required length

and place it behind the machine on a flat
surface. Then insert the first sheet in the
multi-purpose tray q and adjust the paper
guide A to the width of the sheet leaving a
1 mm (! / 8 inch) gap between the paper guide
and edge of the sheet w.

• Make sure the sheets behind the machine are
aligned with the first sheet.

4 Set your computer to print on banner

paper.

• Allow the paper to flow over the edge of the table
as it exits the machine.

w

q

A

Chapter 4 The MultiPASS Suite software —Basic operation 4-1

Chapter

4

The MultiPASS Suite
software
—Basic operation

Installing the software

If you have not already installed the software as explained in the Setup Sheet, please do so now.
For instructions, see the Setup Sheet or the Software Guide.

System requirements

To successfully install and operate the MultiPASS Suite, your system must meet the following
requirements:

• CD-ROM drive, or access to one over a network connection

• 256-colour SVGA monitor or greater

• Microsoft Internet Explorer version 4.01 or later

• Client for Microsoft Networks (Windows 98/Me only)

• 60 MB of available hard disk space (150 MB recommended)

• USB cable 5 m or shorter

Microsoft Windows 98

• IBM or compatible computer with a Pentium® 90 processor or higher

• 32 MB of RAM (64 MB or more recommended)

Windows Me

• IBM or compatible computer with a Pentium® 150 processor or higher

• 32 MB of RAM (64 MB or more recommended)

Windows 2000

• IBM or compatible computer with a Pentium® 133 processor or higher

• 64 MB of RAM (128 MB or more recommended)

Windows XP

• IBM or compatible computer with a Pentium® 233 processor (Pentium® 300 processor or
higher recommended)

• 64 MB of RAM (128 MB or more recommended)

4

The MultiPASS Suite software —Basic operation

4-2 The MultiPASS Suite software —Basic operation Chapter 4

Software components of the MultiPASS Suite

The following components are installed when you install the MultiPASS Suite software:

Printer driver ( Chapter 5)

Enables you to print from any Windows application that supports printing.

Scan driver: ScanGear for MultiPASS (Windows 98/Me/2000/XP) or WIA Driver

(Windows XP) ( Chapter 7)

Enables you to scan an image to your computer.

My MultiPASS ( p. 4-3)

Enables you to store and manage your MultiPASS documents in the My MultiPASS folder on
your computer.

MultiPASS Viewer ( p. 4-4)

Enables you to view your documents stored in My MultiPASS.

MultiPASS Photo Enhancer ( Software Guide)

Enables you to make advanced image adjustments to an image opened in the MultiPASS
Viewer.

MultiPASS Status Monitor ( p. 4-5)

Shows the current status of the machine and any error conditions.

MultiPASS Toolbar ( p. 7-1)

Enables you to scan an image directly to a destination, such as a desired application (e.g. your
e-mail application or a graphic application).

NOTE

• If you are using Windows 2000/XP, MPService (MultiPASS Service) is automatically created and must be
running for jobs to be processed with the MultiPASS Suite and the machine. MPService starts
automatically when you start your computer, even if you have not yet logged into Windows. If you log
off Windows and leave the computer on, MPService continues to run in order to process any MultiPASS
jobs.

Chapter 4 The MultiPASS Suite software —Basic operation 4-3

4

The MultiPASS Suite software —Basic operation

My MultiPASS

My MultiPASS is a folder that contains the Scan to Save folder that stores scanned images.

q Scan to Save folder—Stores scanned images in the My Pictures folder, or if not available, in

the My Documents folder or Scan to Save folder.

My MultiPASS works within Windows Explorer and thus has a similar structure. For more details
on My MultiPASS, see the Software Guide.

Opening My MultiPASS

Follow one of the procedures below to open My MultiPASS:

On the MultiPASS Toolbar, click [MultiPASS] ( p. 7-1).

-or-

On the Windows desktop, double-click the My MultiPASS icon.

-or-

If opening My MultiPASS from Windows Explorer, click [My MultiPASS] under Desktop.

NOTE

• When you open My MultiPASS, the MultiPASS menu appears on the menu bar.

q

q

4-4 The MultiPASS Suite software —Basic operation Chapter 4

MultiPASS Viewer

The MultiPASS Viewer allows you to open and view documents stored in the Scan to Save
folder. Once open in the Viewer, if you want to edit your document, you can open it in the
MultiPASS Photo Enhancer to make advanced image adjustments, such as applying filters or
effects to your document. For details on the MultiPASS Photo Enhancer, refer to the Software
Guide.

Opening a document in the Viewer

1 In the Scan to Save folder, double-click the document you want to open.

Toolbar buttons

To save a document: On the File menu, click [Save As]. Enter the details for the document, then

click [Save].

To close the Viewer: On the File menu, click [Exit].

For more details on the different functions and settings of the Viewer, refer to the online help
or the Software Guide.

q Saves the document under a new name.
w Displays the previous image.
e Displays the next image.
r Zooms out of the document.
t Zooms in on the document.
y Opens the document in Photo Enhancer.
u Rotates the document.
i Prints the document.
o Opens the Properties dialogue box.
!0 Customises Viewer window options.

q w e r t y u i o !0

Chapter 4 The MultiPASS Suite software —Basic operation 4-5

4

The MultiPASS Suite software —Basic operation

MultiPASS Status Monitor

The MultiPASS Status Monitor shows the current status of the machine and any errors that need
your attention. It cannot interrupt any activities.

When the Status Monitor is open, it displays as a window on the Windows desktop and as an
icon in the Windows taskbar.

Opening the Status Monitor

On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to [MultiPASS
Suite], then click [MultiPASS Status Monitor].

For more details on the Status Monitor, refer to the online help or the Software Guide.

MultiPASS Toolbar

The MultiPASS Toolbar appears on the Windows desktop and allows you to scan a document to
your computer and process it.

For more details on the different functions and settings of the Toolbar, see p. 7-1.

Opening the Toolbar

During installation, the Toolbar is set to automatically open every time you start Windows. If for
any reason you have closed it, follow this procedure to open it:

On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to [MultiPASS
Suite], then click [MultiPASS Toolbar]. You can also double-click the MultiPASS Toolbar icon on
the Windows desktop.

More information

For detailed information on all features of the MultiPASS Suite Software, refer to the online help
or the Software Guide.

4-6 The MultiPASS Suite software —Basic operation Chapter 4

Chapter 5 Printing from your computer —Basic operation 5-1

Chapter

5

Printing from your
computer
—Basic operation

Before printing

Before printing, check the following:

Have you installed the MultiPASS Suite software?

If not, see the Setup Sheet or the Software Guide.

Is the machine selected as the default printer?

You can check if your machine is set as the default printer when you open the Print dialogue
box in an application and your machine is selected in the Printer box.
Follow this procedure if it is not selected:

1 On the Windows desktop, click [Start], point to [Settings], then click [Printers]

(Windows XP: Click [Start], then click [Printers and Faxes]).

2 In the Printers (Printers and Faxes) window, click the printer icon.
3 On the File menu, click [Set as Default] or [Set as Default Printer].

Is the correct print media loaded in the multi-purpose tray?

For details, see Chapter 3.

Printing

Once you have installed the MultiPASS Suite software, you can begin printing from any
Windows application that supports printing.
The procedure for printing documents varies somewhat for different Windows applications.
Below is the general printing procedure. For detailed instructions on printing from a specific
application, refer to the documentation provided with that application.
Follow this procedure to print a document:

1 With your document open in the Windows application, click the print command.

• In most applications, the print command is on the File menu or toolbar.

2 In the Print dialogue box, make sure your

machine is selected in the Printer box. If not,
select your machine from the printer name
drop-down list q.

3 Click the command to print your document w.

• This command is usually [OK] or [Print].

q

w

5

Printing from your computer —Basic operation

5-2 Printing from your computer —Basic operation Chapter 5

Cancelling printing

Follow this procedure to cancel printing before clicking the print command in the Print
dialogue box:

1 In the Print dialogue box, press the command to cancel printing.

• This command is usually [Cancel].

If printing has already begun, follow this procedure to cancel printing from Windows:

1 On the Windows desktop, click [Start], point to [Settings], then click [Printers]

(Windows XP: Click [Start], then click [Printers and Faxes]).

2 In the Printers (Printers and Faxes) window, double-click the printer icon, right click

the print job, then click [Cancel Printing] or [Cancel].

Changing print settings

Your machine is initially installed using factory-predefined settings, enabling you to print
immediately. These settings determine what your documents will look like when printed. You
can change these print settings to suit the document you are printing.

Unless you save your settings as a profile, your settings are available only for the current print
job. For details on print profiles, see the Software Guide.

You can define print settings in two ways:
Print Advisor—Displays as a wizard that guides you through a series of questions to select the
appropriate print settings for your document.
Manually—

You can manually change individual settings to suit your document

.

Changing print settings with the Print Advisor

Follow this procedure to change print settings with the Print Advisor:

1 With your document open in the Windows application, click the print command.

• In most applications, the print command is on the File menu or toolbar.

2 In the Print dialogue box, click [Properties].
3 In the Properties dialogue box, on

the Main tab, click [Print Advisor].

4 Follow the on-screen instructions.

For more details, refer to the online help or the Software Guide.

Chapter 5 Printing from your computer —Basic operation 5-3

5

Printing from your computer —Basic operation

Changing print settings manually

Follow this procedure to change print settings manually:

1 With your document open in the Windows application, click the print command.

• In most applications, the print command is on the File menu or toolbar.

2 In the Print dialogue box, click [Properties].
3 In the Properties dialogue box, define your settings on the appropriate tabs or

dialogue boxes.

• If you are dissatisfied with your changes on a particular tab and want to revert to the default
settings, click [Defaults].

4 To accept your changes and close the dialogue box, click [OK].

• To cancel your changes and close the dialogue box, click [Cancel].

For details on the different settings, refer to the online help or the Software Guide.

More information

For detailed information on all printing features, refer to the online help or the Software Guide.

5-4 Printing from your computer —Basic operation Chapter 5

Chapter 6 Copying 6-1

Chapter

6

Copying

Documents you can copy

For information on the types of documents you can copy, their requirements, and details on
loading them, see Chapter 2.

Making copies

Follow this procedure to make colour or black & white copies:

1 Load the document on the platen glass.

• For details on how to load documents, see p. 2-1.

2 Press [Copy].
3 Use [22

22

] or [3333] to select the number of copies.

4 Adjust any necessary settings for your document.

• To select colour or black & white copying, see p. 6-2.

• To select the print media size and type, see p. 3-7.

• To select the image quality, see p. 6-2.

• To select the scanning exposure, see p. 6-2.

• To select the copy ratio, see p. 6-3.

5 Press [Start].

• To cancel copying, press [Stop/Reset].

6

Copying

6-2 Copying Chapter 6

Improving copied images

Setting colour or black & white copying

Refer to Making copies on p. 6-1 and in step 4, set colour or black & white copying as follows:

For colour copying: Press [Colour/B&W] to turn on the Colour light.
For black & white copying: Press [Colour/B&W] to turn on the B&W light.

Adjusting the image quality (resolution)

Refer to Making copies on p. 6-1 and in step 4, adjust the image quality as follows:

1 Press [Menu] four times.

2 Use [22

22

] or [3333] to select the image quality.

• In black & white mode, select:
– <B&W TEXT> for text-only documents.
– <B&W PHOTO> for photographs.
– <B&W DRAFT> for high-speed copying at a lower resolution.*
In colour mode, select:
– <COLOUR NORMAL> for colour text-only documents.
– <COLOUR FINE> for colour photographs.
– <COLOUR FAST> for high-speed colour copying at a lower resolution.*

3 Press [OK].

NOTE

• When using <COLOUR FAST>, if the colour output is different from that expected, select <COLOUR
NORMAL> or <COLOUR FINE> and try copying again.

Adjusting the exposure (density)

Exposure (density) is the degree of difference between light and dark. A high exposure setting
will make blacks darker and whites brighter, whereas a low exposure setting will make the
differences between black and white less marked.

Refer to Making copies on p. 6-1 and in step 4, adjust the exposure as follows:

1 Press [Menu] three times.

2 Use [22

22

] or [3333] to select the exposure.

3 Press [OK].

* This setting is only available when <PLAIN> is selected as the print media type ( p. 3-7).

4.IMAGE QUALITY

 B&W TEXT 

3.DENSITY

-LT DK+

Chapter 6 Copying 6-3

6

Copying

Reducing or enlarging a copy

You can reduce or enlarge copies in three different ways: using preset copy ratios, using custom
copy ratios, or automatically reducing or enlarging an image to fit on the print media size
selected.

Using preset copy ratios

Refer to Making copies on p. 6-1 and in step 4, adjust the copy ratio as follows:

1 Press [Menu].

2 Press [OK].

3 Use [22

22

] or [3333] to select the copy ratio.

• Select from the following:
– <25% MIN.>
– <70% A4  A5>
– <86% A4  B5>
– <100%>
– <115% B5  A4>
– <141% A5  A4>
– <400% MAX.>

4 Press [OK].

Using custom copy ratios

Refer to Making copies on p. 6-1 and in step 4, adjust the copy ratio as follows:

1 Press [Menu].

2 Use [22

22

] or [3333] to select <ZOOM>.

3 Press [OK].

4 Use [22

22

] or [3333] to select a copy ratio between 25% and 400%.

• Keep [2] or [3] pressed to advance quickly through the ratios.

5 Press [OK].

1.ENLARGE/REDUCE

 PRESET RATIO 

1.ENLARGE/REDUCE

 PRESET RATIO 

6-4 Copying Chapter 6

Copying an image to fit the page

If the document to be copied is on paper larger or smaller than the specified print media size
( p. 3-7), you can automatically reduce or enlarge the image to fit the selected print media
size.

NOTE

• Some document sizes may not be properly detected.

Refer to Making copies on p. 6-1 and in step 4, follow this procedure:

1 Press [Menu].

2 Use [22

22

] or [3333] to select <FIT-TO-PAGE>.

3 Press [OK].

1.ENLARGE/REDUCE

 PRESET RATIO 

Chapter 6 Copying 6-5

6

Copying

Advanced copy features

Copying two pages on a single page

This feature allows you to reduce two pages to fit onto one page.

NOTE

• If MEMORY FULL appears in the LCD when copying, set the image quality setting to <B&W TEXT> or

<COLOUR NORMAL> ( p. 6-2) and try copying again.

• You can only use this feature when the print media size setting is set to <A4> or <LTR>. For details on
setting the print media size, see p. 3-7.

Follow this procedure to reduce and copy two originals onto one page:

1 Load the document on the platen glass.
2 Press [Copy].
3 Use [22

22

] or [3333] to select the number of copies.

4 Adjust any necessary settings for your document (



step 4, p. 6-1).

• You cannot change the copy ratio.

5 Press [Menu] five times.

6 Press [OK].

• If a print media size setting other than <A4> or <LTR> is selected, the LCD will display the following
message:

Use [2] or [3] to select either <A4> or <LTR>, then press [OK].
Use [2] or [3] to select the print media type, then press [OK].

7 Press [Start].

You will be prompted when the page has been scanned. Load the next page and
follow the instructions in the LCD.

5.SPECIAL COPY

 2 on 1 

66% A4 TEXT
2 on 1

SIZE : < A4 >
TYPE : PLAIN

6-6 Copying Chapter 6

Borderless copying

This feature allows you to copy coloured images that fill the entire page without borders.

NOTE

• Use specialty papers with this feature ( p. 3-1).

• You can only use this feature when the print media size setting is set to <A4>, <LTR>, or <4"

× 6">. For

details on setting the print media size, see p. 3-7. Note that with letter-size paper, a margin may still
appear.

• You can only use this feature when the print media type setting is set to <GLOSSY>, <H.RES.>, or
<PHOTO>. For details on setting the print media type, see p. 3-7.

• You can only copy in colour with this feature.

• Since the image is slightly enlarged to fill the entire page when copied, the image will be slightly cropped
at the edges.

• When borderless copying is selected, the LCD will display <100%+>.

Follow this procedure to make a borderless copy:

1 Load the document on the platen glass.
2 Press [Copy].
3 Use [22

22

] or [3333] to select the number of copies.

4 Adjust any necessary settings for your document (



step 4, p. 6-1).

• The image quality is fixed to <COLOUR FINE>. You cannot change this setting.

• You cannot use the [Colour/B&W] key. Copying is fixed to colour copying.

5 Press [Menu] five times.

6 Use [22

22

] or [3333] to select <BORDERLESS COPY>.

7 Press [OK].

• If a print media size setting other than <A4>, <LTR>, or <4" × 6"> is selected, or if <PLAIN> is
selected as the print media, the LCD will display the following message:

Use [2] or [3] to select either <A4>, <LTR> or <4" × 6">, then press [OK].
Use [2] or [3] to select <PHOTO>, <GLOSSY>, or <H.RES.> as the print media type, then press
[OK].

5.SPECIAL COPY

 2 on 1 

SIZE : < A4 >
TYPE : PHOTO

Chapter 6 Copying 6-7

6

Copying

8 Press [Start].

NOTE

• You can select the width cropped from the borders of the original image ( <EXTENSION AMOUNT>,

p. 11-3).

Repeating an image on a page

This feature allows you to copy an image several times onto a single page. You can set the
machine to automatically select the number of times it repeats the image ( p. 6-8), or you can
specify the number ( below).

Preparing your image to repeat it manually

To successfully repeat an image manually (with the <MANUAL> setting), do the following:

1 Set the print media size you will be copying on to (



p. 3-7).

2 Decide the number of times you want to copy the image. You can have a maximum

of four vertical repeats and four horizontal repeats.

3 Your original image must be no larger than one of the divisions. For example, if you

want to make four original-size repeats of your image, the original image must be no
larger than one quarter of the print media size you are copying on to.

You are now ready to start copying.

NOTE

• The scanned area of a document also depends on the enlargement/reduction ratio.

AB

AB

 2 × 2 repeats

Scanned area

 3 × 3 repeats

Scanned area

Document Document

Examples

6-8 Copying Chapter 6

Copying your image

Follow this procedure to automatically or manually repeat an image on a page:

1 Load the document on the platen glass.
2 Press [Copy].
3 Use [22

22

] or [3333] to select the number of copies.

4 Adjust any necessary settings for your document (



step 4, p. 6-1).

5 Press [Menu] five times.

6 Use [22

22

] or [3333] to select <IMAGE REPEAT>.

7 Press [OK].

8 Use [22

22

] or [3333] to select <AUTO> or <MANUAL>.

If you selected <AUTO> in step 8:

9 Press [OK].

10 Press [Start].

If you selected <MANUAL> in step 8:

9 Press [OK].

10 Use [22

22

] or [3333] to select the number of vertical repetitions (up to 4).

11 Press [OK].

12 Use [22

22

] or [3333] to select the number of horizontal repetitions (up to 4).

13 Press [OK].

14 Press [Start].

5.SPECIAL COPY

 2 on 1 

100% A4 TEXT
REPEAT AUTO

100% A4 TEXT
REPEAT 3x3

Chapter 6 Copying 6-9

6

Copying

Creating a mirror image

This feature allows you to make a mirror copy of a document. Use this feature when copying
onto T-shirt transfers so that the image appears the right way when ironed onto fabric.

Follow this procedure to make a mirror copy:

1 Load the document on the platen glass.
2 Press [Copy].
3 Use [22

22

] or [3333] to select the number of copies.

4 Adjust any necessary settings for your document (



step 4, p. 6-1).

5 Press [Menu] five times.

6 Use [22

22

] or [3333] to select <MIRROR IMAGE>.

7 Press [OK].

8 Press [Start].

5.SPECIAL COPY

 2 on 1 

100% A4 TEXT
MIRROR IMAGE

6-10 Copying Chapter 6

Shrinking an image to fit the page

If the image to be copied is larger than the output print media, this feature will automatically
reduce the image to fit the print media size onto which it will be copied.

NOTE

• For details on setting the print media size loaded in the multi-purpose tray, see p. 3-7.

Follow this procedure to copy an entire image onto a page:

1 Load the document on the platen glass.
2 Press [Copy].
3 Use [22

22

] or [3333] to select the number of copies.

4 Adjust any necessary settings for your document (



step 4, p. 6-1).

5 Press [Menu] five times.

6 Use [22

22

] or [3333] to select <ENTIRE IMAGE>.

7 Press [OK].

8 Press [Start].

NOTE

• For some documents, the lowermost section of the document may not be copied.

5.SPECIAL COPY

 2 on 1 

90% A4 TEXT
ENTIRE IMAGE

Chapter 7 Scanning —Basic operation 7-1

Chapter

7

Scanning
—Basic operation

Before scanning

Before scanning, check the following:

Have you installed the MultiPASS Suite software?

If not, see the Setup Sheet or the Software Guide.

Does the document you want to scan meet the requirements for loading on the platen

glass?

For details, see Chapter 2.

Scanning methods

There are three methods of scanning images to your computer:

 Using the MultiPASS Toolbar ( below)

Using a TWAIN or WIA (Windows XP) compliant Windows application ( p. 7-3)

Using the [Scan] key on the operation panel ( p. 7-4)

Scanning with the MultiPASS Toolbar

When you install the MultiPASS Suite software, the MultiPASS Toolbar is set to automatically
appear on the Windows desktop. The Toolbar contains several buttons that allow you to scan a
document to your computer and process it according to your needs.

Follow this procedure to scan a document using the Toolbar:

1 Load the document on the platen glass.

• For details on how to load documents, see p. 2-1.

7

Scanning —Basic operation

7-2 Scanning —Basic operation Chapter 7

2 On the Windows desktop, on the MultiPASS Toolbar, click the appropriate scan

button.

3 If the scanner window appears, define your scan settings as desired and scan your

document.

• For details on the scanner window settings, see the Software Guide.

4 When the scan is complete, do one of the following:

• If you clicked [E-Mail] in step 2—In the e-mail message window, enter the
appropriate information and send the e-mail message.

• If you clicked [Save As] in step 2—The image file is automatically saved in the Scan
to Save folder ( p. 4-3).

• If you clicked [Viewer] in step 2—The image automatically appears in the
associated graphic application.

Customising Toolbar buttons

You can customise settings for each Toolbar button. You can also set the Toolbar to display
other buttons that scan a document and process it differently.

q Scans the document and automatically attaches it to an e-mail message in your e-mail

application.

w Scans and saves the document in the My MultiPASS Scan to Save folder ( p. 4-3).
e Scans the document and automatically displays it in a graphic application (which you

can specify).

r Opens My MultiPASS ( p. 4-3).
t Allows you to define Toolbar settings that affect the behaviour of the scan buttons and

other general settings.

y Displays the online help.

q w e r t y

Chapter 7 Scanning —Basic operation

7-3

7

Scanning —Basic operation

Follow this procedure to customise Toolbar buttons:

Scanning from within an application

You can scan documents directly from TWAIN or WIA (Windows XP) compliant Windows
applications. Some applications support multipage scans while others do not. Refer to the
documentation for the application you are using.
In Windows XP, you can select ScanGear or WIA as the scan driver.

Follow this procedure to scan from within an application:

1

Load the document on the platen glass.

• For details on how to load documents, see p. 2-1.

2

In your Windows application, click the command to scan a document.

• In some applications, the appropriate command may be listed as Acquire or Acquire Image. For the
command to scan a document from a TWAIN-compliant application, refer to the documentation
of that application.

3

In the scanner window, specify the preview scan options for your document as
necessary.

4

Click [Preview].

5

Review the display of your scanned preview image. Adjust the properties of the
image as necessary.

6

Click [Scan].

• When complete, the image appears in the Windows application.

1

On the Windows desktop, on the MultiPASS Toolbar, click [Settings].

2

Select the tab for the button you want and
modify as necessary.

3

Click [OK].

For details on each setting, refer to the online help or the Software Guide .

7-4 Scanning —Basic operation Chapter 7

Using the [Scan] key on the operation panel

You can assign a scan action to the [Scan] key on the operation panel so that you only have to
press this key to perform the action. For example, you can set it to display the toolbar, or to
perform one of the actions of the Toolbar scan buttons.

Follow this procedure to select an action for the [Scan] key on the operation panel:

More information

For detailed information on all scanning features, refer to the online help or the Software Guide.

1 On the Windows desktop, on the MultiPASS Toolbar, click [Settings].

2 In When Scanner Push Button pressed, click

the desired action that will occur when you
press the [Scan] key on the operation panel.

3 Click [OK].

NOTE

• In scan mode, you can also press [Start] on the operation panel to begin scanning.

Chapter 8 Photo printing from a memory card 8-1

Chapter

8

Photo printing from a
memory card

This feature allows you to insert a memory card (with a PC card adaptor) into your machine and
print photographs directly from it.

Recommended memory cards

The following cards are recommended for use with this machine.

NOTE

• The above cards are acceptable for this machine. However, due to varying specifications, Canon cannot
guarantee that all card brands will be fully compatible.

• The file format must comply with the DCF standard.

• Some digital cameras are not compatible with 64 MB and 128 MB memory cards. Photographs on
memory cards that are not compatible with the camera may be unreadable or the image data may be
damaged.

• Format the memory card with a digital camera. The memory card cannot be used with the machine if
formatted with a computer.

• For information on memory cards compatible with your digital camera and PC card adaptors, contact
your digital camera manufacturer.

• To use your computer to read or write data on a memory card, refer to the Software Guide.

• If you have copied photographs from a memory card to your computer and then edited them, be sure to
print them from your computer. Copying edited photographs back onto a memory card and then
printing them from your machine will not produce good results.

Recommended print media

Although you can use plain paper, Photo Paper Pro paper is recommended for high-quality
images ( p. 3-3).

• Compact flash

• Memory stick

• Multimedia card

• Smart media

• SD memory card

• Flash ATA card PCMCIA Type II
(PC card adaptor not necessary)

8

Photo printing from a memory card

8-2 Photo printing from a memory card Chapter 8

Inserting/removing a memory card

Inserting a memory card

To use a memory card, you will need to insert it into a PC card adaptor before inserting it in the
card slot. Do not attempt to insert it into the card slot without a PC card adaptor.

NOTE

• If the memory card cannot be read, check that:
– the PC card adaptor containing the memory card is inserted all the way into the card slot.
– the PC card adaptor containing the memory card was not removed while being read.
– you are using a compatible memory card.
– your memory card contains photographs.

Removing a memory card

CAUTION

• Do not remove the memory card or turn off the machine when the indicator light is blinking as this
may damage the data in the memory card.

1 Make sure the machine is on.

• If not, press [ON/OFF].

2 Insert the memory card into the PC card

adaptor.

3 Insert the PC card adaptor all the way into

the card slot on the front of the operation
panel.

• The indicator light A turns on when the machine

is in photo print mode or when writing from the
computer.

1 Check that the indicator light is not blinking

q, then press [ON/OFF] to turn the machine
off w.

• If you have been writing to a memory card in
Windows 2000, wait ten seconds before turning
off the machine.

A

w

q

Chapter 8 Photo printing from a memory card 8-3

8

Photo printing from a memory card

Printing methods

There are different methods for printing photographs from a memory card. Follow this general
procedure to print photographs:

NOTE

• You may not be able to print photographs if their file sizes are too large.

• You can set vivid photo printing to make your photographs appear more vibrant. For details, see p. 8-13.

• For each printing method except DPOF, you can set date printing from the machine. For details, see
p. 8-14.

2 Press [Eject] q and remove the PC card

adaptor w.

• Do not remove the memory card and PC card
adaptor separately from the card slot.

w

q

Print an index ( p. 8-4) to see thumbnails of all the
photographs in the memory card.

•Note the number below the photograph(s) you want to print.

Select a printing method.

All frames

( p. 8-5)

Single frame

( p. 8-7)

Frame range

( p. 8-9)

DPOF

( p. 8-11)

Step 1

Step 2

8-4 Photo printing from a memory card Chapter 8

Printing an index

This printing method prints thumbnails of the photographs in a memory card. An index is useful
to see small versions of all photographs in a memory card without having to print each
photograph individually.

When you print an index, a number A is assigned to each thumbnail. You will need these
numbers to select the photographs you want to print in a larger format.

If “?” appears in the index, see p. 10-8.

Follow this procedure to print an index:

1 Load the correct print media in the multi-purpose tray.

• For details on print media and how to load it, see pp. 3-1, 3-8.

2 Insert the memory card as described on p. 8-2.
3 Press [Photo Card].
4 Press [Menu].

5 Use [22

22

] or [3333] to select <INDEX>.

6 Press [OK].

7 Use [2] or [33

33

] to select the print media size.

• Select:
– <A4> for A4-size print media.
– <LTR> for letter-size print media.
– <4" × 6"> for card-size print media.

8 Press [OK].

A

1.PHOTO PRINT MODE

 INDEX 

SELECT PAPER SIZE
 A4 

SELECT PAPER TYPE
 PHOTO PAPER PRO 

Chapter 8 Photo printing from a memory card 8-5

8

Photo printing from a memory card

9 Use [22

22

] or [3333] to select the print media type.

• Select from the following:
– <PHOTO PAPER PRO>
– <PLAIN PAPER>

• If you selected <4" × 6"> in step 7, you can only select <PHOTO PAPER PRO>.

10 Press [OK].
11 Press [Start].

• To cancel printing, press [Stop/Reset].

NOTE

• You can only print one index at a time.

• The number assigned to each thumbnail on the index is different from the ID numbers assigned by the
digital camera.

Printing all frames

This printing method prints individually all photographs stored in a memory card.

Follow this procedure to print individually all photographs in a memory card:

1 Load the correct print media in the multi-purpose tray.

• For details on print media and how to load it, see pp. 3-1, 3-8.

2 Insert the memory card as described on p. 8-2.
3 Press [Photo Card].
4 Press [Menu].

5 Use [22

22

] or [3333] to select <ALL FRAMES>.

6 Press [OK].

7 Use [22

22

] or [3333] to select the print media size.

• Select:
– <A4> for A4-size print media.
– <LTR> for letter-size print media.
– <4" × 6"> for card-size print media.

1.PHOTO PRINT MODE

 INDEX 

SELECT PAPER SIZE
 A4 

8-6 Photo printing from a memory card Chapter 8

8 Press [OK].

9 Use [22

22

] or [3333] to select the print media type.

• Select from the following:
– <PHOTO PAPER PRO>
– <PLAIN PAPER>

• If you selected <4" × 6"> in step 7, you can only select <PHOTO PAPER PRO>.

If you selected <PLAIN PAPER> in step 9:

10 Go to step 12.

If you selected <PHOTO PAPER PRO> in step 9:

10 Press [OK].

11 Use [2] or [33

33

] to select borderless printing.

• Select:
– <OFF> to print the photographs with borders.
– <ON> to print the photographs without borders.

12 Press [OK].
13 Press [Start].

NOTE

• Printing is enlarged or reduced automatically according to the print media size. Depending on the print
media type and whether borderless printing is selected, the photographs may be cropped.

•A margin may still appear even if you select borderless printing on letter-size print media.

• You can select the width cropped from the borders of the original image ( <EXTENSION AMOUNT>,
p. 11-3).

SELECT PAPER TYPE
 PHOTO PAPER PRO 

Chapter 8 Photo printing from a memory card 8-7

8

Photo printing from a memory card

Printing a single frame

This printing method prints a specified single photograph from a memory card. In order to
select the photograph you want to print, you will need to print the index and note the number
assigned to the photograph. To print an index, see p. 8-4.

Follow this procedure to print a single photograph on a memory card:

1 Load the correct print media in the multi-purpose tray.

• For details on print media and how to load it, see pp. 3-1, 3-8.

2 Insert the memory card as described on p. 8-2.
3 Press [Photo Card].
4 Press [Menu].

5 Use [22

22

] or [3333] to select <SINGLE FRAME>.

6 Press [OK].

7 Use [22

22

] or [3333] to select the frame number.

• Keep [2] or [3] pressed to advance quickly through the numbers.

• To find the frame number, you will need to print the index beforehand ( p. 8-4).

8 Press [OK].

9 Use [22

22

] or [3333] to select the number of copies of the photograph you want.

10 Press [OK].

11 Use [22

22

] or [3333] to select the print media size.

• Select:
– <A4> for A4-size print media.
– <LTR> for letter-size print media.
– <4" × 6"> for card-size print media.

Without a border With a border

1.PHOTO PRINT MODE

 INDEX 

SELECT PAPER SIZE
 A4 

8-8 Photo printing from a memory card Chapter 8

12 Press [OK].

13 Use [22

22

] or [3333] to select the print media type.

• Select from the following:
– <PHOTO PAPER PRO>
– <PLAIN PAPER>

• If you selected <4" × 6"> in step 11, you can only select <PHOTO PAPER PRO>.

If you selected <PLAIN PAPER> in step 13:

14 Go to step 16.

If you selected <PHOTO PAPER PRO> in step 13:

14 Press [OK].

15 Use [22

22

] or [3333] to select borderless printing.

• Select:
– <OFF> to print the photograph with a border.
– <ON> to print the photograph without a border.

16 Press [OK].

• Use [2] or [3] to view your settings in the LCD.

17 Press [Start].

NOTE

• Printing is enlarged or reduced automatically according to the print media size. Depending on the print
media type and whether borderless printing is selected, the photograph may be cropped.

•A margin may still appear even if you select borderless printing on letter-size print media.

• You can select the width cropped from the borders of the original image ( <EXTENSION AMOUNT>,
p. 11-3).

SELECT PAPER TYPE
 PHOTO PAPER PRO 

SINGLE FRAME
PHOTO A4 

SINGLE FRAME

 NO.0002 01

or

Chapter 8 Photo printing from a memory card 8-9

8

Photo printing from a memory card

Printing a range of frames

This printing method prints a range of photographs in sequence on a memory card. In order to
select the photographs you want to print, you will need to print the index and note the
numbers assigned to them. To print an index, see p. 8-4.

Follow this procedure to print selected photographs in sequence on a memory card:

1 Load the correct print media in the multi-purpose tray.

• For details on print media and how to load it, see pp. 3-1, 3-8.

2 Insert the memory card as described on p. 8-2.
3 Press [Photo Card].
4 Press [Menu].

5 Use [22

22

] or [3333] to select <FRAME RANGE>.

6 Press [OK].

7 Use [22

22

] or [3333] to select the first frame number you want to print.

• Keep [2] or [3] pressed to advance quickly through the numbers.

• To find the frame number, you will need to print the index beforehand ( p. 8-4).

8 Press [OK].

9 Use [22

22

] or [3333] to select the last frame number you want to print.

• Keep [2] or [3] pressed to advance quickly through the numbers.

• To find the frame number, you will need to print the index beforehand ( p. 8-4).

Without borders With borders

1.PHOTO PRINT MODE

 INDEX 

8-10 Photo printing from a memory card Chapter 8

10 Press [OK].

11 Use [22

22

] or [3333] to select the print media size.

• Select:
– <A4> for A4-size print media.
– <LTR> for letter-size print media.
– <4" × 6"> for card-size print media.

12 Press [OK].

13 Use [22

22

] or [3333] to select the print media type.

• Select from the following:
– <PHOTO PAPER PRO>
– <PLAIN PAPER>

• If you selected <4" × 6"> in step 11, you can only select <PHOTO PAPER PRO>.

If you selected <PLAIN PAPER> in step 13:

14 Go to step 16.

If you selected <PHOTO PAPER PRO> in step 13:

14 Press [OK].

15 Use [22

22

] or [3333] to select borderless printing.

• Select:
– <OFF> to print the photographs with borders.
– <ON> to print the photographs without borders.

16 Press [OK].

• Use [2] or [3] to view your settings in the LCD.

17 Press [Start].

NOTE

• Printing is enlarged or reduced automatically according to the print media size. Depending on the print
media type and whether borderless printing is selected, the photograph may be cropped.

•A margin may still appear even if you select borderless printing on letter-size print media.

• You can select the width cropped from the borders of the original image (<EXTENSION AMOUNT>,
p. 11-3).

SELECT PAPER SIZE
 A4 

SELECT PAPER TYPE
 PHOTO PAPER PRO 

FRAME RANGE
PHOTO A4 

FRAME RANGE

 NO.0001-0006

or

Chapter 8 Photo printing from a memory card 8-11

8

Photo printing from a memory card

DPOF (Digital Print Order Format) printing

This printing method prints photographs according to the Digital Print Order Format (DPOF)
settings specified on your digital camera.

The machine supports the following DPOF functions:

• Specified frames printed

• Print style (individual photographs, index)

• Date printing on individual photographs. Date or frame number printing on index

• Number of copies to be printed

All other DPOF functions (shooting information, trimming, etc.) are not supported.

Follow this procedure for DPOF printing:

1 Load the correct print media in the multi-purpose tray.

• For details on print media and how to load it, see pp. 3-1, 3-8.

2 Insert the memory card as described on p. 8-2.
3 Press [Photo Card].

When you insert a memory card registered with DPOF settings, the LCD will
automatically display <DPOF>.

• You can press [Start] at this point to print immediately the photographs according to the DPOF
settings. However, if you want to set the print media size and type as well as borderless printing,
follow the instructions below.

4 Press [Menu].
5 Press [OK].

6 Use [22

22

] or [3333] to select the print media size.

• Select:
– <A4> for A4-size print media.
– <LTR> for letter-size print media.
– <4" × 6"> for card-size print media.

DPOF
PHOTO A4

SELECT PAPER SIZE
 A4 

8-12 Photo printing from a memory card Chapter 8

7 Press [OK].

8 Use [22

22

] or [3333] to select the print media type.

• Select from the following:
– <PHOTO PAPER PRO>
– <PLAIN PAPER>

• If you selected <4" × 6"> in step 6, you can only select <PHOTO PAPER PRO>.

If you selected <PLAIN PAPER> in step 8:

9 Go to step 11.

If you selected <PHOTO PAPER PRO> in step 8:

9 Press [OK].

10 Use [22

22

] or [3333] to select borderless printing.

• Select:
– <OFF> to print the photographs with borders.
– <ON> to print the photographs without borders.

11 Press [OK].

12 Press [Start].

NOTE

• Printing is enlarged or reduced automatically according to the print media size. Depending on the print
media type and whether borderless printing is selected, the photographs may be cropped.

•A margin may still appear even if you select borderless printing on letter-size print media.

• You can select the width cropped from the borders of the original image (<EXTENSION AMOUNT>,
p. 11-3).

SELECT PAPER TYPE
 PHOTO PAPER PRO 

DPOF
PHOTO A4

Chapter 8 Photo printing from a memory card 8-13

8

Photo printing from a memory card

Setting vivid photo printing

Enabling this setting will make photographs appear more vibrant, especially blues and
greens. It is also effective for photographs that were not taken with the correct exposure.

NOTE

• Printing will take longer when this setting is enabled.

• This setting is only effective when using Photo Paper Pro. It cannot be used with plain paper.

Follow this procedure to enable/disable this setting:

1 Press [Photo Card].
2 Press [Menu] twice.

3 Use [22

22

] or [3333] to select <ON> to enable vivid photo printing or <OFF> to disable it.

4 Press [OK].

• When vivid photo printing is enabled, the LCD will display <VIVID>.

8-14 Photo printing from a memory card Chapter 8

Setting date printing

Enabling this setting will print the date, recorded by the digital camera, below each thumbnail
on an index A or on the bottom right of the photograph B.

Enable or disable this setting before printing photographs from a memory card.

NOTE

• Printing will take longer when this setting is enabled.

• You cannot set date printing with DPOF printing.

Follow this procedure to enable/disable this setting:

1 Press [Photo Card].
2 Press [Menu] three times.

3 Use [22

22

] or [3333] to select <ON> to enable date printing or <OFF> to disable it.

4 Press [OK].

• When date printing is enabled, the LCD will display < >.

B

A

Chapter 9 Maintenance 9-1

Chapter

9

Maintenance

Replacing ink tanks

Low ink warning

When you first installed the ink tanks, you will have reset the ink counter function that keeps
track of how much ink is left in the ink tanks. When ink is running low, the LCD will display
<BLACK INK LOW> or <COLOUR INK LOW>, warning you to have a new ink tank ready for when
the ink runs out.

When copying or photo printing, if the machine stops printing when the warning appears,
press [Resume] to continue printing. However, note that ink may run out.

You can check the current ink level at any time as explained on p. 9-4.

NOTE

• If you do not want the low ink warning to display, disable this feature ( <LOW INK WARNING>,
p. 11-3).

When to replace an ink tank

In general, you will need to replace an ink tank when print quality deteriorates or output is
blank. However before replacing, refer to the flow chart on p. 9-5 to check if print quality
deterioration is due to another problem.

Guidelines

CAUTION

• Keep the printhead and ink tanks out of the reach of children. If a child inadvertently ingests ink,
consult a physician immediately.

• Ink tanks compatible with the machine are as follows:
–Black ink tank: BCI-24 Black
–Colour ink tank: BCI-24 Color

• To ensure optimum printing results and to avoid printing problems, Canon recommends
using original Canon ink tanks only. Damage caused by using refilled ink tanks is not covered
by Canon’s warranty.

• Replaced ink tanks should be new. If you install partially used ink tanks, the nozzles may block
and the ink counter may not be accurate.

• For best ink quality, use ink tanks within one year of purchase. After placing ink tanks in the
machine, use the ink tanks within six months.

• Do not open the ink tank packaging until ready to install.

9

Maintenance

9-2 Maintenance Chapter 9

• Do not touch printed paper with wet hands or spill liquids on it as the ink may run.

• Replace ink tanks quickly. Once installed, do not remove from the machine and leave out in
the open. Doing so may cause the ink tank not to function when reinstalled in the machine.

Replacing an ink tank

This section describes how to replace an ink tank. Before replacing an ink tank, be sure to read
the section When to replace an ink tank ( p. 9-1).

CAUTION

• Do not replace ink tanks while the machine is printing or performing another operation.

Follow this procedure to replace an ink tank and reset the ink counter:

1 Make sure the power is turned on.
2 Open the inner cover.

• The printhead holder moves to the left.

CAUTION

• Do not try to manually move or stop the
printhead holder.

• Do not touch any metal parts.

3 Hold the empty ink tank’s tab and pull

forward to release. Lift out the ink tank.

CAUTION

• Do not remove the printhead from the
machine.

• If both ink tanks need replacing, remove and
replace each one individually.

• Do not touch the round shaft A, transparent
film

B, film cable C, ink absorber (sponge

part) D, or any metal parts.

IMPORTANT

• Discard the empty ink tank immediately
according to local laws and regulations for
disposal of consumables.

• Handle ink tanks carefully to avoid staining
clothing or the surrounding area.

4 Remove the new ink tank from its

packaging. Then hold the ink tank as shown
and remove the protective cap A.

• Do not shake or drop the ink tank as the ink may
leak and stain your clothes or hands.

• Do not attempt to reattach the protective cap A
once you remove it.

BCI-24

Color

BCI-24

Black

B C DA

A

Chapter 9 Maintenance 9-3

9

Maintenance

CAUTION

• Do not touch the ink port B.

5 Insert the ink tank into the empty slot on

the printhead. Press firmly on the ink tank’s
tab until it clicks into place.

6 If you need to replace the other ink tank,

repeat steps 3 to 5.

7 Close the inner cover.
8 The LCD will display the following message:

Press [2222] to continue with the ink counter reset.

9 If you replaced the black ink tank, press [22

22

]. If you did not, press [3333].

10 If you replaced the colour ink tank, press [22

22

]. If you did not, press [3333].

• The ink counter is now reset. To check the ink level of the ink tanks at any time, see p. 9-4.

BCI-24

Black

B

BCI-24

Color

BCI-24

Color

BCI-24

Black

BCI-24

Black

9-4 Maintenance Chapter 9

Resetting the ink counter

The ink counter keeps track of how much ink is left in the ink tanks allowing the machine to
warn you when ink is running low. It also allows you to check the current ink level of the ink
tanks at any time.
When you replace an ink tank, the LCD will automatically prompt you to reset the ink counter.
However, if for any reason you did not reset the ink counter when replacing the ink tanks, follow
this procedure to reset it.
Please note that if you do not reset the ink counter after replacing an ink tank, the low ink
warning will not display properly and you will not be able to check the ink level as explained in
Checking the ink level, below.

NOTE

• You can also reset the ink counter from your computer ( Software Guide).

1 Press [Menu] repeatedly until <USER DATA> is displayed.

2 Use [22

22

] or [3333] to select <INK COUNT RESET>.

3 Press [OK].

4 If you replaced the black ink tank, press [22

22

]. If you did not, press [3333].

5 If you replaced the colour ink tank, press [22

22

]. If you did not, press [3333].

• The ink counter is now reset. To check the ink level of the ink tanks at any time, see below.

Checking the ink level

If you reset the ink counter when you installed/replaced the ink tanks, you can check the current
ink level as follows:

1 Press [Menu] repeatedly until <INK VOLUME> is displayed.

2 Press [OK].

• The LCD shows the current ink level.

: Approx. 100% to 30% full
: Approx. 30% full

: 0% (empty)
?: Ink counter not reset
–: The <LOW INK WARNING> setting is off.

BLACK INK CHANGED?
 YES NO 

Chapter 9 Maintenance 9-5

9

Maintenance

Maintaining the printhead

Flowchart of printhead maintenance

If print quality deteriorates, follow this procedure:

The ink is not coming out correctly.

If there is no improvement.

If there is no
improvement.

The printhead is misaligned.

Print the nozzle check pattern ( p. 9-6).

This pattern allows you to check if the ink is coming out of the printhead nozzles
correctly and if the printhead is aligned.

Perform normal printhead cleaning
(<HEAD CLEANING> setting) ( p. 9-6).

You can perform normal printhead
cleaning up to three times.

Perform deep printhead cleaning (<HEAD
REFRESHING> setting) ( p. 9-6).

If there is no improvement.

Replace the ink tank(s) ( p. 9-2).

If there is no improvement.

The printhead may be damaged. Contact
your local authorised Canon dealer or the
Canon help line.

Align the printhead ( p. 9-7).

Step 1

Step 2 Step 2

Step 3

Step 4

9-6 Maintenance Chapter 9

Printing the nozzle check pattern

The nozzle check pattern shows if each printhead nozzle is operating properly.

NOTE

• You can also print the nozzle check pattern from your computer ( Software Guide).

Follow this procedure to print the nozzle check pattern from the machine:

1 Load A4- or letter-size plain paper in the multi-purpose tray.
2 Press [Menu] repeatedly until <MAINTENANCE> is displayed.

3 Press [OK].

Cleaning the printhead

If the printed nozzle check pattern is broken, missing, or a specific colour is not printed, clean
the printhead.

NOTE

• Cleaning the printhead consumes a small amount of ink. Cleaning too often reduces the amount of ink
in the ink tanks.

• You can also clean the printhead from your computer ( Software Guide).

Follow this procedure to clean the printhead from the machine:

1 Press [Menu] repeatedly until <MAINTENANCE> is displayed.

2 Use [22

22

] or [3333] to select the cleaning setting you want.

• Select:
– <HEAD CLEANING> for normal printhead cleaning.
– <HEAD REFRESHING> for deep printhead cleaning.

• For details on which to select, see p. 9-5.

3 Press [OK].

Nozzle check pattern

If the pattern is broken, missing, or a specific colour is not
printed, see Cleaning the printhead, below.

Printhead position

If the pattern is not uniform, align the printhead ( p. 9-7).

Chapter 9 Maintenance 9-7

9

Maintenance

Aligning the printhead

To align the printhead after you have just installed it, follow the procedure in the Setup Sheet.

If you have printed the nozzle check pattern ( p. 9-6) and determined that the printhead
needs aligning, align it from the operation panel or from the MultiPASS Suite software.

Aligning the printhead from the operation panel

Follow this procedure to align the printhead from the operation panel:

1 Load A4- or letter-size plain paper in the multi-purpose tray.
2 Press [Menu] repeatedly until <MAINTENANCE> is displayed.

3 Use [22

22

] or [3333] to select <ALIGN PRINT HEAD>.

4 Press [OK].

• The machine prints a horizontal pattern.

5 In column A on the printout, note which box has the most solid image. Note the value

next to this box and use [2222] or [3333] to enter it.

6 Press [OK].
7 Repeat steps 5 and 6 for columns B to F.

Aligning the printhead from the MultiPASS Suite

Follow this procedure to align the printhead from the MultiPASS Suite software:

1 Load A4- or letter-size plain paper in the

multi-purpose tray.

2 On the Windows desktop, click [Start],

point to [Settings], then click [Printers]
(Windows XP: Click [Start], then click
[Printers and Faxes]).

Most solid
box

Least solid
box

BAD
SAMPLE

GOOD
SAMPLE

9-8 Maintenance Chapter 9

3 In the Printers (Printers and Faxes)

window, click the printer icon.

4 On the File menu, click [Properties] or

[Printing Preferences...].

5 In the Properties dialogue box, on the

Maintenance tab, click the printhead
alignment icon.

6 Follow the on-screen instructions.

7 In column A on the printout, note which

box has the most solid image. Note the
value next to this box and enter the
number. Repeat for columns B to F.

8 Click [OK].

Most solid
box

Least solid
box

BAD
SAMPLE

GOOD
SAMPLE

Chapter 9 Maintenance 9-9

9

Maintenance

Cleaning your machine

This section describes the necessary cleaning procedures for your machine.

CAUTION

• Be sure to turn off the power and disconnect the power cord before cleaning the machine.

• Do not use tissue paper, paper towels, or similar materials for cleaning; they can stick to the
components or generate static charges. Use a soft cloth to avoid scratching the components.

• Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to
clean the interior of the machine; these can damage the machine’s components.

Cleaning the exterior

Wipe the machine’s exterior with a clean, soft, lint-free cloth moistened with water or diluted
dishwashing liquid.

Cleaning the scanning area

Cleaning the roller

Clean the roller when envelopes do not feed correctly.

Follow this procedure to perform roller cleaning:

1 Remove any print media from the multi-purpose tray.
2 Press [Menu] repeatedly until <MAINTENANCE> is displayed.

3 Use [22

22

] or [3333] to select <ROLLER CLEANING>.

4 Press [OK].
5 When cleaning has finished, repeat this procedure twice more. Then load A4- or

letter-size plain paper and repeat this procedure a further three times from step 2.

Wipe the platen glass A and white area B with a
clean, soft, lint-free cloth moistened with water,
then wipe with a clean, soft, dry, lint-free cloth.

BA

9-10 Maintenance Chapter 9

Chapter 10 Troubleshooting 10-1

Chapter

10

Troubleshooting

Problems installing and removing software

See below if you were unable to install or remove the software.

Cannot install the software.

1. Have you followed the instructions in the Setup Sheet to install the software?

If you have not followed the installation procedure correctly, try reinstalling the software. If there was
an error during installation and installation was not completed, restart your computer and try
reinstalling the software.

2. Are any other applications open?

If you have other applications open, quit all of these and try reinstalling the software.

3. Did you install an earlier version of the MultiPASS Suite software (version 4.2 or earlier)? (Is

Canon MultiPASS registered as the startup item in the Start menu program?)

Remove the old version of the MultiPASS Suite software following the instructions in the Software
Guide of that version and try reinstalling the new version.

4. During installation, did the message <Could not find Client for Microsoft Networks> appear on

your computer (Windows 98/Me only)?

The Client for Microsoft Networks is not installed. Follow this procedure:

1. On the Windows desktop, click [Start], point to [Settings], then click [Control Panel].

2. In the Control Panel window, double-click [Network].

3. On the Configuration tab, check whether the Client for Microsoft Networks is installed. If it is not
installed, click [Add].

4. In the Select Network Component Type dialogue box, click [Client], then click [Add].

5. In the Select Network Client dialogue box, click [Microsoft] and [Client for Microsoft Networks],
then click [OK].

6. In the Network dialogue box, click [OK].

7. Restart your computer.

8. Reinstall the MultiPASS Suite ( Setup Sheet).

During installation, you were prompted to connect a USB cable, and you could not

proceed further.

Remove the device from the Device Manager as follows:

1. In the dialogue box prompting you to connect a USB cable, click [No] and exit installation of the
MultiPASS Suite.

2. On the Windows desktop, click [Start], point to [Settings], then click [Control Panel]. (Windows XP: Click
[Start], then [Control Panel].)

3. In the Control Panel window, double-click [System]. (Windows XP: Click [Performance and
Maintenance], then [System].)

4. On the Device Manager tab (Windows 2000/XP: On the Hardware tab, click [Device Manager].), under
Other Devices, click [MPC200], then press the [Delete] key.

10

Troubleshooting

10-2 Troubleshooting Chapter 10

5. Remove the USB cable from the port.

6. Install the MultiPASS Suite following the instructions in the Setup Sheet.

Installation or removal of the MultiPASS Suite cannot be completed.

1. On the Windows desktop, double-click [My Computer], then double-click the CD-ROM icon. In
the MultiPASS folder, in Setup, click [FrcInst] or [Frclnst.exe].

2. Install the MultiPASS Suite following the instructions in the Setup Sheet.

Cannot finish removing the MultiPASS Suite software (Windows XP only).

Removal of the software will take longer if an application such as a virus checker is running. Quit any
applications (including virus checkers) before removing the MultiPASS Suite software.

Cannot use the MultiPASS Suite software after upgrading to Windows XP.

If the MultiPASS Suite was installed in Windows 98/2000/Me and you upgraded to Windows XP
without removing the MultiPASS Suite, the machine may not being recognised.
Follow this procedure in Windows XP to remove the device from the Device Manager, remove the
MultiPASS Suite and then reinstall it:

1. On the Windows desktop, click [Start], then [Control Panel].

2. In the Control Panel window, click [Performance and Maintenance], then [System].

3. On the Hardware tab, click [Device Manager]. Under Other Devices, click [MPC200], then press the
[Delete] key.

4. Remove the MultiPASS Suite ( Software Guide).

5. Restart your computer.

6. Reinstall the MultiPASS Suite ( Setup Sheet).





Problems turning on the computer

(when the MultiPASS Suite opens)

When you install the MultiPASS Suite and you turn on your computer, the MultiPASS
Toolbar is set to open.
See below if you have problems executing a job.

The message <Unable to communicate with the device> appears on your computer.

The MultiPASS Suite operates after checking that there is a USB cable connecting the machine and
the computer.
This message appears and the MultiPASS Suite will not open if there is no USB cable connected or
the machine is not turned on.

1. Is there anything displayed in the LCD?

If nothing is displayed, see p. 10-10.

2. Is the USB cable connecting the computer to the machine?

The USB cable may have become disconnected when the MultiPASS Suite was running. If it has,
reconnect the cable.

3. Is another printer connected to the USB port?

You might have connected a different printer to the USB port allocated to the machine when the
MultiPASS Suite was running. Reconnect the machine to the USB port.

4. Replace the USB cable with another USB cable.

The USB cable may be too long or defective. Replace it with another USB cable that complies with the
requirements ( p. 4-1).

5. The machine has been configured to use a port on the computer which does not exist or which
is malfunctioning.

Disconnect the USB cable. Reconfigure the port, then reconnect the USB cable.

Chapter 10 Troubleshooting 10-3

10

Troubleshooting

6. Did you disconnect then reconnect the USB cable during standby?

Reconnect the USB cable.

Problems printing from your computer

See below if you have tried unsuccessfully to print from your computer, or if you cannot
print images scanned to your computer.
The mark indicates problems that also occur when printing copies on your machine.

Cannot print at all.

1. Is there anything displayed in the LCD?

If nothing is displayed, see p. 10-10.

2. Is the Alarm light blinking?

If it is blinking, see p. 10-12.

3. Is there a warning or attention displayed in the Status Monitor?

If displayed, see p. 10-16.

4. Print the nozzle check pattern ( Maintaining the printhead, p. 9-5).

5. Are you trying to print in DOS?

You can only print in Windows and not in DOS.

6. Is there an application error or General Protection Fault error displayed on the computer?
Is the application you are using to print compatible with the operating system?

Refer to the application’s documentation. If the application is not compatible, generally you will be
unable to print.

Has the application been allocated enough memory?

If other applications are open, close them to increase the available memory.
Refer to the application’s documentation to check the amount of memory the application requires.

If a problem occurs when printing a specific document

Try printing again after opening and editing the document.

7. Does the hard disk have enough available space?

If not, delete files you do not need to increase the available disk space.

8. Restart the computer.

9. There may be a problem with the printer driver.

Remove the MultiPASS Suite software and try reinstalling.
To remove the MultiPASS Suite, see the Software Guide. To install, see the Setup Sheet.

Cannot print to a shared printer.

1. Is the server (the computer to which the machine is connected) turned on?

Turn the server on.

2. Is the server set up for printer sharing?

Set up the server for printer sharing ( Software Guide).

3. Is the server set up to allow your system access to the shared printer?

Set up the server to allow your system access to the shared printer.

P

P

10-4 Troubleshooting Chapter 10

Printing stops in the middle.

1. Has the machine been printing continuously over a long period?

If so, the printhead will overheat. To protect the printhead, printing will stop temporarily and resume
after a period of time. Interrupt printing when appropriate, turn off the machine and wait 15 minutes.

2. Are you printing large files such as photographs or illustrations?

If you are printing large files, it will take time to process the data and printing will appear to have
stopped. Wait until data is processed.

Paper does not feed properly.

1. Is the paper the correct weight?

Use 64–105 g/m

2

(17–28 lb.) paper.

2. Does the paper stack exceed the paper limit mark (|tttt) or exceed the capacity of the
multi-purpose tray?

If so, reduce the amount of paper.

3. Has the paper been loaded correctly?

Check that the paper has been loaded correctly and that the paper guide is properly adjusted
( Setup Sheet).

4. Is the paper creased or curled?

You cannot use paper that is creased. Uncurl curled paper.

5. Clean the roller ( p. 9-9).

6. Is there some foreign matter in the multi-purpose tray?

Check and remove any foreign matter.

Paper curls.

1. Remove the printed page after 30 to 60 seconds.

The paper may curl if you use thin paper and print images that use a large quantity of ink such as
photographs or pictures.
Leave the printed page in the paper output tray for 30 to 60 seconds and remove when the ink has
dried.

2. Is intensity set too high?

The paper may curl or rub if intensity is set too high in the printer driver. In the Properties dialogue box,
on the Main tab, click [Manual] in Colour Adjustment, then click [Set]. In the Manual Colour Adjustment
dialogue box, reduce the intensity with the Intensity slider.

3. Are you using thin paper?

The paper may curl if you use thin paper and print images that use a large quantity of ink such as
photographs or pictures with intense colours. Use thicker paper such as high resolution paper or Photo
Paper Pro ( pp. 3-2, 3-3).

4. Was the paper already curled before loading?

Uncurl the paper and reload.

Meaningless characters and symbols are printing.

1. If this problem only occurs when printing a specific document

Open and edit the document and try printing again. If this does not work, there may be a problem with
the application. Contact the application’s manufacturer.

White streaks appear on the printout.

1. Print the nozzle check pattern ( Maintaining the printhead, p. 9-5).

2. Are you printing on coated paper?

In the Properties dialogue box, on the Main tab, click [High] in Print Quality.

CAUTION

• The area around the printhead may become extremely hot. Do not under any circumstances

touch it.

P

P

P

P

P

P

P

P

P

P

P

P

Chapter 10 Troubleshooting 10-5

10

Troubleshooting

Printout is rubbed or stained.

1. Is the paper thickness lever set correctly?

When you print documents that contain large quantities of ink such as documents with a lot of detail,
the paper may curl and rub. Move the paper thickness lever to the right ( p. 3-6).

2. Does the paper stack exceed the paper limit mark (|tttt) or exceed the capacity of the
multi-purpose tray?

If so, reduce the amount of paper.

3. Are you printing outside the printable area?

Change the margin settings in the application to keep the document within the recommended
printable area.

4. Is intensity set too high?

The paper may curl or rub if intensity is set too high in the printer driver. In the Properties dialogue box,
on the Main tab, click [Manual] in Colour Adjustment, then click [Set]. In the Manual Colour Adjustment
dialogue box, reduce the intensity with the Intensity slider.

5. Are you using recommended print media?

For recommended print media, see p. 3-1.

6. Are you printing on the wrong side of the paper?

Some papers have a “right” side for printing. Turn the paper over and try printing again. There are also
types of paper such as Photo Paper Pro that can only be printed on one side.

7. Borderless printing

Check the print media.
For borderless printing, the quality of the printout at the top and bottom edges of the paper may
deteriorate or the printout may be stained. If the printout is dirty even on recommended print media,
move the paper thickness lever to the right ( p. 3-6).

Copying problems

See below if you are having problems copying.
For printing-related problems, see the items marked with in Problems printing from your
computer, p. 10-3.

Cannot make a copy.

1. Is there anything displayed in the LCD?

If nothing is displayed, see p. 10-10.

2. Is the Alarm light blinking?

If it is blinking, see p. 10-12.

3. Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass ( p. 2-1).

4. See Paper does not feed properly on p. 10-4.

5. Print the nozzle check pattern ( Maintaining the printhead, p. 9-5).

Paper comes out but there is nothing copied on it.

1. Is the document loaded correctly?

The side to be copied should be face down on the platen glass.

2. Print the nozzle check pattern ( Maintaining the printhead, p. 9-5).

Copy quality is poor.

1. Are you copying a document or photograph printed from your machine?

Image quality may be poor when you copy a document or photograph printed from your machine. Try
printing the photograph from the memory card or the document from your computer.

2. Clean the platen glass and document cover ( p. 9-9).

3. Does the LCD show the correct type of print media loaded?

If not, set the print media type ( p. 3-7).

P

P

P

P

P

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10-6 Troubleshooting Chapter 10

4. Is the image quality displayed in the LCD suitable for the document?

If not, set an image quality suitable for the document ( p. 6-2).

Problems scanning to a computer

See below if you have problems scanning a document to your computer from the machine.

Cannot scan a document.

1. Is there anything displayed in the LCD?

If nothing is displayed, see p. 10-10.

2. Is the Alarm light blinking?

If it is blinking, see p. 10-12.

3. Is there a warning or attention displayed in the Status Monitor?

If displayed, see p. 10-16.

4. Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass ( p. 2-1).

5. Restart the computer.

6. If using a USB hub or repeater, try connecting the USB cable directly to the computer.

If you can scan when the USB cable is connected directly to the computer, the USB hub or repeater may
be defective. Replace them.

7. After installing the MultiPASS Suite, did you install a TWAIN-compatible application?

If this is the case, the TWAIN system file is replaced with something inappropriate and you will be
unable to scan images. If this happens, reinstall the MultiPASS Suite.

8. Is the machine recognised in the Scanners and Cameras Windows Control Panel (Windows XP
only)?

Follow this procedure to check if Canon MPC200 scanner is in Scanners and Cameras:

1. On the Windows desktop, click [Start], then [Control Panel].

2. In the Control Panel window, click [Printers and Other Hardware], then [Scanners and Cameras].

3. If Canon MPC200 scanner is present, the machine is recognised. If not, remove the MultiPASS Suite

and reinstall.

Computer has hung up or frozen.

1. Quit other open applications and try again.

Memory may be insufficient. Quit other open applications and try again.

2. Does the hard disk have enough available space?

Check that the hard disk has enough available space, in particular when scanning large documents at
a high resolution. For example, an A4-size document scanned at 600 dpi, full colour requires a
minimum of 300 MB of space.

3. If an error occurs when scanning an image in Photoshop

Change the allocated memory. On the Edit menu, point to [References], then click [Memory & Image
Cache]. Change the Physical Memory Usage to 10% or 20%.

4. Remove the MultiPASS Suite software and reinstall.

100% A4 TEXT
PLAIN

Image quality

Print media type

Chapter 10 Troubleshooting 10-7

10

Troubleshooting

When you click a button on the Toolbar, another application opens.

When you click a button on the Toolbar, you want another application to open.

1. Set the application you want to open in Link To in the Toolbar Settings dialogue box ( Software
Guide).

The image you have scanned looks dirty.

1. If the image looks grainy, increase the scan resolution ( Software Guide).

2. Display the image at 100%.

Some applications do not display an image well at small sizes. Try displaying the image at 100%
magnification.

3. There is moiré when you scan printed material.

In ScanGear, click [Descreen] ( Software Guide).

4. Set the monitor display colours to 16-bit or higher.

In Display Properties, set the display colours to 16-bit colour, 24-bit colour, or higher.

5. Clean the platen glass and document cover ( p. 9-9).

White margins appear around the scanned image.

1. Specify the scan area.

In ScanGear, click [Multi-Photo Scan] to automatically specify the scan area.
If there are white margins around documents such as photographs, or if you want to trim a document
(i.e. you want to scan only one part of a document), specify the area of the scan manually ( Software
Guide).
To display ScanGear when scanning: On the Windows desktop, on the Toolbar, click [Settings]. Click
[Show scanner driver before scanning] ( Software Guide).

2. When you do not want to display ScanGear

Even if you do not want to display ScanGear, you can make a scan at the paper size specified and the
area outside the paper size will not be scanned. Do the following:
On the Windows desktop, on the Toolbar, click [Settings]. In the Toolbar Settings dialogue box, in the
tab for the button used to scan, specify the paper size ( Software Guide).

White lines appear on the left side of the image.

1. Place the document approximately 3 mm (!!

!! //// 8888

inch) from the edge of the platen glass.

Cannot scan multiple photographs correctly.

1. Does the position of the photographs and the way they are positioned fulfil the following
requirements?

• There should be a gap of at least 1 cm (

# / 8 inch) between the edge of the platen glass and

photographs.

• There should be a gap of at least 1 cm (

# / 8 inch) between the edges of the photographs.

• There should be no more than ten photographs.

• The photographs should be straight (any tilting should be kept within 10 degrees).

2. Some applications do not accept multiple scans of more than two images.

Check the application’s documentation or contact the application’s manufacturer.

3. Clean the platen glass and document cover ( p. 9-9).

4. Thick or curled photographs may not be scanned properly.

Press lightly on the document cover when scanning.

Scanned image is displayed at a large (small) size on the computer screen.

1. Enlarge or reduce the image display in the application.

However, if you open the image in Paint or Imaging, it may display at a large size and you will not be
able to reduce it. Open it in the MultiPASS Viewer ( p. 4-4).

2. Change the resolution in ScanGear and try scanning again.

The image will be large if resolution is high. It will be small if resolution is low ( Software Guide).

10-8 Troubleshooting Chapter 10

Problems using a memory card

See the information below if the memory card is not recognised when inserted into the card
slot, or if the image data is not being read.

Memory card is not recognised.

1. Is the memory card securely inserted into the card slot?

When securely inserted, a PCMCIA-compatible memory card will click into position and the [EJECT]
button will protrude a maximum of 7 mm (

! / 4 inch) from the slot.

2. The memory card is not recognised although it is inserted securely into the card slot.

Remove and reinsert the memory card as explained on p. 8-2.

3. Are there any images on the memory card?

Check if there is any image data on the memory card using your digital camera or computer.

4. Is the image data valid?

If standby mode is displayed in photo print mode, there are valid images on the memory card. If a
message is displayed, see p. 10-13.

5. Try again with another memory card.

1. Try with another memory card and if you do not experience a problem, the first memory card may

be damaged. In this case, reformat the memory card with the digital camera.
When you reformat the memory card with the digital camera, all the data on the memory card will
be deleted. If you can read image data on the computer, reformat the memory card after you have
backed up the image data.

2. If you still have problems with another memory card, the PC card adaptor may be defective, or the

card is having difficulties operating with the machine. Try again with a recommended memory
card and PC card adaptor.

“?” is printed in the index.

Yellow “?”: The photograph data does not comply with the DCF standard, there is no thumbnail

photograph recorded, or the photograph is not in JPEG format.
Check the photograph in your digital camera or computer. If you cannot print the
photograph from the machine, print it from your computer.

Red “?”: The photograph data is too large for the machine.

Print the photograph from your computer.

Correct Incorrect

Chapter 10 Troubleshooting 10-9

10

Troubleshooting

Cannot write to the memory card (write protect error displayed in Windows).

1. Is the machine in photo print mode and card protection set to <ON>?

Windows 98/ME: Switch to a different mode and set the <CARD PROTECT> setting to <OFF>
( p. 11-3). Then disconnect and reconnect the USB cable.
Windows 2000/XP: Switch to a different mode and set the <CARD PROTECT> setting to <OFF>
( p. 11-3). If necessary, disconnect then reconnect the USB cable.

2. If a delayed write failed error is displayed in Windows 2000

This error appears if you do not disconnect then reconnect the USB cable after setting <CARD PROTECT>
to <ON> or switching to photo print mode. Disconnect then reconnect the USB cable after setting <CARD
PROTECT> to <ON> or switching to photo print mode.

CAUTION

• In Windows 2000, when you move from the hard disk to the memory card, writing will fail and the

original file may be lost.

3. If you have connected in Windows XP

The date and time of access is written in the Windows XP preview and if <CARD PROTECT> is set to <ON>
or photo print mode is selected, a write protect error may be displayed. Disconnect then reconnect the
USB cable.

Removable disk does not appear in Windows Explorer.

This behaviour can occur if you map a network drive to the next available drive letter after the local
volumes and CD-ROM drives have been assigned drive letters. Do the following if you experience
this problem:

1. Assign the network drive to any other drive letters.

2. Restart your computer.

10-10 Troubleshooting Chapter 10

If nothing displays in the LCD (if there is no power)

When you connect the power cord to the machine and wall outlet, and press [ON/OFF], the
machine powers up and a message is displayed in the LCD.
While the Alarm light blinks, the machine is initialising and you will not be able to use it. Wait
until the Alarm light stops blinking.
If nothing is displayed in the LCD, make the checks in the following order until something is
displayed.

1. Is the power cord correctly connected?

Securely connect the power cord to the machine and wall outlet.

2. Have you pressed [ON/OFF]?

The machine will power up and the LCD will show a message when you connect the power cord and
press [ON/OFF].

3. Check that the wall outlet is working normally.

Connect another electrical appliance to the wall outlet and check whether the wall outlet is working
properly.

4. Connect the power cord directly to the wall outlet.

Disconnect the power cord from any table taps, OA taps or extension cords and connect directly to the
wall outlet. If the machine powers up when the power cord is connected directly, the table taps, OA
taps or extension cords are probably defective and should be replaced.
If they have a power switch, turn it on.

5. Check that the power cord is not defective.

Either replace the power cord with another, or using a tester, check whether the cord is defective.

Chapter 10 Troubleshooting 10-11

10

Troubleshooting

Removing jammed paper

If <CLEAR PAPER JAM> is displayed in the LCD, follow this procedure to clear the paper jam.

Removing jams in the paper output tray

Follow this procedure to remove jams from the paper output tray:

Removing jams from the machine’s interior

Follow this procedure to remove jams from the machine’s interior:

1 Gently pull any jammed paper out of the

paper output tray.

• If you cannot see any jammed paper in the paper
output tray, remove it from the machine’s interior
( below).

2 Press [Resume].

• If you are printing from a Windows application,
follow the instructions displayed on your
computer.

1 Open the inner cover.

2 Gently pull out any jammed paper from the

machine’s interior or from the
multi-purpose tray.

CAUTION

• Do not touch the round shaft A, transparent
film B, film cable C, ink absorber (sponge
part) D, or any metal parts.

• If the jammed paper tears while you are pulling
and you cannot remove the torn pieces, turn the
machine off then on with the [ON/OFF] key. The
jammed pieces will automatically be ejected.

3 Close the inner cover.

B C DA

10-12 Troubleshooting Chapter 10

If there are repeated paper jams

Paying attention to the following points, reload the paper.

1. Fan out the sheets of paper well so that they do not stick together.

2. Align the edges of the paper.

3. Adjust the paper guide correctly.

4. Make sure the paper stack does not exceed the paper limit mark (|t).

5. Make sure the paper loaded does not exceed the capacity of the multi-purpose tray

( p. 3-1).

6. Do not force paper into the multi-purpose tray.

7. Only use the same type of paper.

8. Use recommended print media ( p. 3-1).

If the nozzle check pattern does not print properly

Refer to Maintaining the printhead, p. 9-5.

Interpreting the messages

When the Alarm light blinks

Check the message in the LCD. If there is a message, follow the instructions and correct the
error.
To resume operation, press [Resume]. The Alarm light will turn off.
If the error remains, turn off the machine and disconnect the power cord. Wait 15 seconds, then
reconnect the power cord and turn on the power.

If you cannot clear a paper jam

Turn off the machine and disconnect the power cord. Wait five seconds, reconnect the power
cord and turn on the power. If the problem has been resolved, the Alarm light will turn off.

If the Alarm light still lights even after you have turned the power on again

Contact your local authorised Canon dealer or the Canon help line.

4 Press [Resume].

• If you are printing from a Windows application,
follow the instructions displayed on your
computer.

Chapter 10 Troubleshooting 10-13

10

Troubleshooting

LCD messages

Message Cause Action Details

BLACK INK CHANGED? The machine is prompting you to

confirm whether you replaced
the black ink tank.

If you replaced the black ink tank,
press [2]. If you did not, press [3].

p. 9-4

BLACK INK LOW The ink level in the black ink tank

is low.

Make sure you have a new black ink
tank ready to replace the used one
when it runs out. If the machine stops
printing when copying or photo
printing, press [Resume] to continue
printing. However, note that ink may
run out. If print quality deteriorates or
output is blank, replace the ink tank.

p. 9-1

CANNOT START The USB cable became

disconnected while printing
from your computer.

Wait for approximately one minute. If
nothing happens, reconnect the USB
cable. Then disconnect and reconnect
the power cord.

CARD READER BUSY You tried to start photo printing

when the card slot was in use by
the computer.

Wait until the card slot is no longer
being used by the computer.

CARD READER ERROR There is a problem with the card

slot.

Try switching to another mode or turning
the machine off and on. If the message
remains, contact your local authorised
Canon dealer or the Canon help line.

CARD READER OFFLINE The card slot may not be

receiving any power.

Remove the memory card from the
card slot, turn the power off and on
again, then reinsert the memory card.

p. 8-2

CARTRIDGE JAMMED The printhead holder cannot

move. This is normally due to a
paper jam.

Clear the paper jam or whatever is
obstructing the printhead holder and
then press [Resume]. Do not attempt
to move the printhead holder
manually.

p. 10-11

CHECK PAPER SIZE The size of the paper in the

multi-purpose tray and that
specified in the paper size
setting are different.

Load the correct paper size or change
the paper size setting. Then press
[Resume].

p. 3-8
p. 3-7

CHECK PRINTER
(PRESS RESUME KEY)

There may be an obstruction
that is not allowing the
printhead holder mechanism
to move.

Check for any obstruction (paper clip,
small object, etc.). Check also for a
paper jam and clear the jam if
necessary. Then press [Resume] and
start again. If the message does not
clear after pressing [Resume], contact
your local authorised Canon dealer or
the Canon help line.

p. 10-11

The waste ink tank (which holds
the ink used for printhead
cleaning) may be full.

Contact your local authorised Canon
dealer or the Canon help line to have
the waste ink tank replaced
immediately.

10-14 Troubleshooting Chapter 10

CLEAR PAPER JAM
(PRESS START KEY)

There is a paper jam. Clear the paper jam and reload paper

in the multi-purpose tray. Then press
[Start] or [Resume].

p. 10-11
p. 3-8

COLOUR INK CHANGED?

The machine is prompting you to
confirm whether you replaced
the colour ink tank.

If you replaced the colour ink tank,
press [2]. If you did not, press [3].

p. 9-4

COLOUR INK LOW The ink level in the colour ink

tank is low.

Make sure you have a new colour ink
tank ready to replace the used one
when it runs out. If the machine stops
printing when copying or photo
printing, press [Resume] to continue
printing. However, note that ink may
run out. If print quality deteriorates or
output is blank, replace the ink tank.

p. 9-1

COVER OPEN You opened the inner cover

during an operation.

Close the inner cover.

DATA IN MEMORY
CANNOT TURN OFF

You are unable to turn the
machine off with the [ON/OFF]
key because the machine is
performing an operation.

Wait until the machine has finished,
then turn off the machine.

INK TANK CHANGED? You opened the inner cover. If you replaced an ink tank, press [2].

If you did not, press [3].

p. 9-3

INSERT PHOTO CARD There is no PC card adaptor (with

a memory card) in the card slot.

If you want to use the photo print
function, insert a PC card adaptor
(with a memory card) into the card
slot.

p. 8-2

INVALID KEY/SETTING An invalid key was pressed or an

invalid setting was selected.

Check the key or setting you want to
enter.

LOAD PAPER
(PRESS START KEY)

The multi-purpose tray is empty. Load paper in the multi-purpose tray.

Make sure the stack is below the
paper limit mark (|t). Then press
[Start] or [Resume].

p. 3-8

MACHINE IN USE
CANNOT TURN OFF

You are unable to turn the
machine off with the [ON/OFF]
key because the machine is
performing an operation.

Wait until the machine has finished,
then turn off the machine.

MEMORY FULL The machine’s memory is full

because you tried to copy too
many pages at once or a very
detailed document.

Divide the document and copy each
part separately.

In photo print mode, the
photograph data is too large to
print from your machine.

Print the photograph from your
computer.

NO FILES ON CARD There are no available files in the

memory card.

Make sure you have recorded
photographs in the appropriate
format on the memory card.

Message Cause Action Details

Chapter 10 Troubleshooting 10-15

10

Troubleshooting

PROBLEM READING
CARD

The data on the memory card
may be inaccessible.

Check the data on the memory card in
your digital camera.

PUT IN CARTRIDGE There is no printhead installed in

the machine.

Install the printhead. Setup

Sheet

UNABLE TO PRINT ALL In all frames or range frame

photo printing, not all the
photographs were printed.

Check which photographs were not
printed and try reprinting them.

Chapter 8

WAIT COOLING During printing, the printhead

may have become too hot.

Allow the machine to cool down. The
machine will resume printing when it
has cooled down.

WASTED INK NEAR FULL The waste ink tank is nearly full. If <CHECK PRINTER> then appears,

contact your local authorised Canon
dealer or the Canon help line.

WRONG CARTRIDGE The printhead is not installed

correctly.

Try to reinstall the printhead. If the
message remains in the LCD, the
printhead may be defective. Contact
your local authorised Canon dealer or
the Canon help line.

Setup
Sheet

Message Cause Action Details

10-16 Troubleshooting Chapter 10

MultiPASS Status Monitor messages

Display the MultiPASS Status Monitor on your computer to see the status of the machine.

On the Windows desktop, click [Start], point to [Programs] or [All Programs], point to [MultiPASS
Suite], then click [MultiPASS Status Monitor]. If a warning or attention is displayed, follow the
instructions of the message.

If you cannot solve the problem

If you have a problem with your machine that you cannot solve with the information provided
in this chapter, contact your local authorised Canon dealer or the Canon help line.

CAUTION

• If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and
contact your local authorised Canon dealer or the Canon help line. Do not attempt to disassemble
or repair the machine yourself.

IMPORTANT

• Attempting to repair the machine yourself may void the limited warranty.

If you contact your local authorised Canon dealer or the Canon help line, make sure you have
the following information ready:

• Product name: SmartBase MPC200

• Serial number (located on the label located at the back of the machine)

• Details of the problem

• Steps taken to try to resolve the problem and the results

Chapter 11 Machine settings 11-1

Chapter

11

Machine settings

Accessing the machine settings

Follow this procedure to change a setting:

NOTE

•<> in the LCD indicates the current setting.

1 Refer to the lists on the following pages to find the setting you want to change.

2 If there is a reference for the

setting A, refer to that page for
details. If not, at the top of the
list, note under which function
key B and menu C the setting is
located.

3 Press [Copy], [Scan], or [Photo

Card] depending under which
function key B the setting is
located.

4 Press [Menu] repeatedly until

the menu C under which the
setting is located is displayed.

5 Use [22

22

] or [3333] to select the setting you want.

6 Press [OK].
7 Follow these guidelines to scroll through and register settings:

• Use [2222] or [3333] to scroll through settings.

• To register a setting or access sub-settings, press [OK].

• If necessary, to return to standby mode, press [Stop/Reset].

Menu: SPECIAL COPY Function key: [Copy]

Name Description Setting Details

2 on 1 Copies two pages on one page (A4- or letter-size only). — p. 6-5

BORDERLESS COPY Copies without any borders (A4-, letter-, or 4" × 6"-size

only).

— p. 6-6

IMAGE REPEAT Prints multiple copies of an image on a single sheet. — p. 6-7

AUTO Automatically selects the number of repetitions. —

MANUAL Manually selects the number or repetitions.

VERTICAL Selects the number of vertical repetitions. 1/2/3/4

HORIZONTAL Selects the number of horizontal repetitions. 1/2/3/4

MIRROR IMAGE Prints a mirror image of the original. — p. 6-9

ENTIRE IMAGE Prints the original image to fit the selected pint media

size.

— p. 6-10

C B A

Example:

11

Machine settings

11-2 Machine settings Chapter 11

Settings

Menu: ENLARGE/REDUCE Function key: [Copy]

Menu: PAPER SELECT Function key: [Copy]

For details, see p. 3-7

Menu: DENSITY Function key: [Copy]

For details, see p. 6-2

Menu: IMAGE QUALITY Function key: [Copy]

For details, see p. 6-2

Menu: SPECIAL COPY Function key: [Copy]

Menu: INK VOLUME Function keys: [Copy], [Scan], [Photo Card]

For details, see p. 9-4

Name Description Setting Details

PRESET RATIO Makes enlarged or reduced copies at preset ratios.

25% MIN.
70% A4  A5
86% A4  B5
100%
115% B5 A4
141% A5  A4
400% MAX.

p. 6-3

ZOOM Makes enlarged or reduced copies at ratios between

25% and 400%.

25% to 400%

p. 6-3

FIT-TO-PAGE Automatically reduces or enlarges an image to fit on the

specified print media size.

— p. 6-4

Name Description Setting Details

2 on 1 Copies two pages on one page (A4- or letter-size only). — p. 6-5

BORDERLESS COPY Copies without any borders (A4-, letter-, or 4” × 6”-size

only).

— p. 6-6

IMAGE REPEAT Prints multiple copies of an image on a single sheet. — p. 6-7

AUTO Automatically selects the number of repetitions. —

MANUAL Manually selects the number or repetitions.

VERTICAL Selects the number of vertical repetitions. 1/2/3/4

HORIZONTAL Selects the number of horizontal repetitions. 1/2/3/4

MIRROR IMAGE Prints a mirror image of the original. — p. 6-9

ENTIRE IMAGE Prints the original image to fit the selected pint media

size.

— p. 6-10

Chapter 11 Machine settings 11-3

11

Machine settings

Menu: MAINTENANCE Function keys: [Copy], [Scan], [Photo Card]

Menu: USER DATA Function keys: [Copy], [Scan], [Photo Card]

Name Description Setting Details

NOZZLE CHECK Prints the nozzle check pattern. — p. 9-6

HEAD CLEANING Performs normal printhead cleaning. — p. 9-6

HEAD REFRESHING Performs deep printhead cleaning. — p. 9-6

ALIGN PRINT HEAD Aligns the printhead. — p. 9-7

HORIZ. PATTERN Prints the horizontal pattern. —

CHANGE H VALUE Selects the horizontal value for columns A to F on the

printout.

A,B,C: -3 to +7
D,E,F: -5 to +5

ROLLER CLEANING Cleans the roller. — p. 9-9

Name Description Setting Details

LOW INK WARNING Notifies you when ink in the ink tanks is running low. ON

OFF

p. 9-1

INK COUNT RESET —

BLACK INK CHANGED? Resets the ink counter for the black ink tank. YES = ()

NO = ()

p. 9-4

COLOUR INK CHANGED?

Resets the ink counter for the colour ink tank. YES = ()

NO = ()

p. 9-4

QUIET MODE Enables/disables quiet printing mode. OFF

ON

EXTENSION AMOUNT For borderless printing or copying, selects the width

cropped from the borders of the original image.

SMALL
LARGE

CARD PROTECT Enables/disables overwriting memory card data in all

modes except photo print mode.

ON
OFF

DISPLAY LANGUAGE Selects the language for LCD messages. ENGLISH

FRENCH
SPANISH
GERMAN
ITALIAN
DUTCH
FINNISH
PORTUGUESE
NORWEGIAN
SWEDISH
DANISH
SLOVENE
CZECH
HUNGARIAN
RUSSIAN

11-4 Machine settings Chapter 11

Menu: PHOTO PRINT MODE Function key: [Photo Card]

Name Description Setting Details

1. PHOTO PRINT MODE —

INDEX — p. 8-4

SELECT PAPER SIZE Selects the print media size for the index. A4

LTR
4" × 6"

SELECT PAPER TYPE Selects the print media type for the index.

PHOTO PAPER PRO

PLAIN PAPER

ALL FRAMES — — p. 8-5

SELECT PAPER SIZE Selects the print media size for the photographs. A4

LTR
4" × 6"

SELECT PAPER TYPE Selects the print media type for the photographs.

PHOTO PAPER PRO

PLAIN PAPER

BORDERLESS PRINT If you select <PHOTO PAPER PRO>, enables/disables

borderless printing for the photographs.

OFF
ON

SINGLE FRAME — — p. 8-7

FILE NO: Selects the file number. 0001 to 9999

NUMBER OF PRINTS Selects the number of copies. 1 to 99 COPIES

SELECT PAPER SIZE Selects the print media size for the photograph. A4

LTR
4" × 6"

SELECT PAPER TYPE Selects the print media type for the photograph.

PHOTO PAPER PRO

PLAIN PAPER

BORDERLESS PRINT If you select <PHOTO PAPER PRO>, enables/disables

borderless printing for the photograph.

OFF
ON

FRAME RANGE — — p. 8-9

FIRST FILE: Selects the first photograph number. 0001 to 9999

LAST FILE: Selects the last photograph number. 0001 to 9999

SELECT PAPER SIZE Selects the print media size for the photographs. A4

LTR
4" × 6"

SELECT PAPER TYPE Selects the print media type for the photographs.

PHOTO PAPER PRO

PLAIN PAPER

BORDERLESS PRINT If you select <PHOTO PAPER PRO>, enables/disables

borderless printing for the photographs.

OFF
ON

Chapter 11 Machine settings 11-5

11

Machine settings

Name Description Setting Details

DPOF — — p. 8-11

SELECT PAPER SIZE Selects the print media size for the photographs. A4

LTR
4" × 6"

SELECT PAPER TYPE Selects the print media type for the photographs.

PHOTO PAPER PRO

PLAIN PAPER

BORDERLESS PRINT If you select <PHOTO PAPER PRO>, enables/disables

borderless printing for the photographs.

OFF
ON

2. VIVID PHOTO PRINT Enables/disables to make colours, especially blues and
greens, appear more vibrant.

OFF
ON

p. 8-13

3. PRINT PHOTO DATE Enables/disables date printing. OFF

ON

p. 8-14

11-6 Machine settings Chapter 11

Appendix Specifications A-1

A

Specifications

Appendix

Specifications

General specifications

Power source
Power consumption

Weight

(Components attached)

Dimensions

200–240 V, 50/60 Hz

• Maximum: Approx. 38 W

• Standby: Approx. 6.3 W
Approx. 7.6 kg/16.8 lb.

Environmental conditions

Liquid Crystal Display (LCD)
Display languages

Applicable standards

Multi-purpose tray capacity

• Temperature: 15º–27.5ºC (59º–81.5ºF)

• Humidity: 20%–80%
20 × 2
English/French/Spanish/German/Italian/Dutch/Finnish/
Portuguese/Norwegian/Swedish/Danish/Slovene/Czech/
Hungarian/Russian

• Electrical safety: EN60950, GS, FIMKO

• Radiation: EN55022 Class B, EN55024 Class B

• Other: Energy Star compliant, CE mark
 p. 3-1

548 mm (21

% / 8

in.)

413 mm (16

! / 4

in.)

396 mm

(15

% / 8

in.)

276 mm

(10

& / 8

in.)

256 mm

(10

! / 8

in.)

A-2 Specifications Appendix

Printable areas Note on printing area illustrations:

Printing area: Canon recommends that you print within
(dark shade) this area.
Printing area: The area where it is possible to print.
(light shade) However, printing in this area can adversely

affect print quality or paper feed precision.

• Paper printable areas:
A4 size: 203. 2 × 289 mm (8.0 × 11 # / 8 in.)
Letter size: 203.2 × 271.4 mm (8.0 × 10 # / 4 in.)
4" × 6" size: 94.8 × 144.4 mm (3.7 × 5 # / 4 in.)

NOTE

• Borderless printing allows you to make prints with no margins.
However, it may cause the top and bottom paper edges to decrease
in print quality or become soiled.

• Glossy Photo Cards printable areas:

Glossy Photo Card: 109.4 × 159.9 mm (4 # / 8 × 6 # / 8 in.)

3.0 mm (

! / 8

")

5.0 mm (

! / 4

")

26.5 mm (1

! / 8

")

A4, 4" × 6", A5, B5:

3.4 mm (

! / 8

")

Letter:

6.4 mm (

! / 4

")

A4, 4" × 6", A5, B5:

3.4 mm (

! / 8

")

Letter:

6.3 mm (

! / 4

")

28.0 mm (1

! / 8

")

Recommended print area

Printable area

28.0 mm (1

! / 8

")

26.0 mm (1")

5.1 mm (

! / 4

") 4.1 mm (

! / 8

")

Recommended print area
(Printable area is the same.)