Canon PS-NX6000 User Manual

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ColorPASS-Z6000/PS-NX6000 Color Server

Installation and Service Guide

for Canon color copiers

A guide for service technicians

Part Number: 45035311

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This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc., except as expressly permitted herein. Information in this document is subject to change without notice and does not represent a commitment on the part of Electronics for Imaging, Inc.

The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license.

This product may be covered by one or more of the following U.S. Patents: 4,917,488, 4,941,038, 5,109,241, 5,150,454, 5,150,454, 5,170,182, 5,212,546, 5,278,599, 5,335,040, 5,343,311, 5,424,754, 5,467,446, 5,506,946, 5,517,334, 5,537,516, 5,543,940, 5,553,200, 5,565,960, 5,615,314, 5,619,624, 5,625,712, 5,640,228, 5,666,436, 5,760,913, 5,818,645, 5,835,788, 5,866,856, 5,867,179, 5,959,867, 5,970,174, 5,995,724, 6,002,795, 6,025,922, 6,041,200, 6,046,420, 6,065,041, 6,067,080, 6,112,665, 6,116,707, 6,118,205, 6,122,407, 6,134,018, 6,141,120, 6,151,014, 6,166,821, 6,184,873, 6,185,335, 6,201,614, 6,215,562, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419, 6,239,895, 6,256,108, 6,265,676, 6,266,051, 6,269,190, 6,289,122, 6,292,177, 6,292,270, 6,300,580, 6,310,697, 6,323,893, 6,326,565, 6,327,047, 6,327,050, 6,327,052, 6,330,071, 6,331,899, 6,335,723, 6,340,975, 6,341,017, 6,341,018, 6,341,307, 6,348,978, 6,356,359, 6,369,895, 6,373,003, 6,381,036, 6,400,443, 6,414,673, 6,424,340, 6,429,949, 6,449,393, 6,456,280, 6,476,927, 6,490,696, 6,501,461, 6,501,565, 6,519,053, D341,131, D406,117, D416,550, D417,864, D419,185, D426,206, D430,206, D439,851, D444,793, RE33,973, RE36,947

Trademarks

Bestcolor, ColorWise, EDOX, EFI, Fiery, the Fiery logo, Fiery Driven, RIP-While-Print and Spot-On are registered trademarks of Electronics for Imaging, Inc. in the U.S. Patent and Trademark Ofﬁce and/or certain other foreign jurisdictions.

The Best logo, the Electronics for Imaging logo, the Fiery Driven logo, the Intelligent Device Management logo, the PrintMe logo, the Splash logo, the Unimobile logo, the Velocity OneFlow logo, Everywhere You Go, Changing the Way the World Prints, AutoCal, AutoGray, Best, ColorCal, Command WorkStation, Device IQ, DocBuilder, DocBuilder Pro, DocStream, FreeForm, Fiery Link, Fiery Prints, Fiery Spark, Intelligent Device Management, NetWise, PrintMe, PrintMe Enterprise, PrintMe Networks, RIPChips, ScanBuilder, SendMe, Splash, Unimobile, Velocity, Velocity Balance, Velocity Build, Velocity Estimate, Velocity Exchange, Velocity OneFlow, Velocity Scan, VisualCal, WebInstaller, WebScan, WebSpooler, WebStatus, and WebTools are trademarks of Electronics for Imaging, Inc.

Canon is a registered trademark of Canon Inc.

All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

Legal Notices APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Apple’s liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort [including negligence], product liability or otherwise), will be limited to $50.

PANTONE® Colors displayed in the software application or in the user documentation may not match PANTONE-identiﬁed standards. Consult current PANTONE Color Publications for accurate color. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 2003.

Pantone, Inc. is the copyright owner of color data and/or software which are licensed to Electronics for Imaging, Inc., to distribute for use only in combination with the products, or software of Electronics for Imaging, Inc. PANTONE Color Data and/or Software shall not be copied onto another disk or into memory except as part of the delivery of the Electronics for Imaging, Inc., products or software.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/).

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Restricted Rights Legends

For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at 252.227.7013.

For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the commercial Computer Software Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics for Imaging’s standard commercial agreement for this software. Unpublished rights reserved under the copyright laws of the United States.

FCC Information

WARNING: FCC Regulations state that any unauthorized changes or modiﬁcations to this equipment not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

Class B Declaration of Conformity

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

In order to maintain compliance with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or unshielded cables is likely to result in interference to radio and TV reception. The user is cautioned that changes and modiﬁcations made to the equipment without the approval of manufacturer could void the user’s authority to operate this equipment.

Industry Canada Class B Notice

This Class B digital apparatus complies with Canadian ICES-003.

Avis de Conformation Classe B de l’Industrie Canada

Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.

RFI Compliance Notice

This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on system level (to simulate normal operation conditions). However, it is possible that these RFI Requirements are not met under certain unfavorable conditions in other installations. It is the user who is responsible for compliance of his particular installation.

Dieses Gerät wurde sowohl einzeln als auch in einer Anlage, die einen normalen Anwendungsfall nachbildet, auf die Einhaltung der Funkentstörbestimmungen geprüft. Es ist jedoch möglich, dass die Funkentstörbestimmungen unter ungünstigen Umständen bei anderen Gerätekombinationen nicht eingehalten werden. Für die Einhaltung der Funkentstörbestimmungen einer gesamten Anlage, in der dieses Gerät betrieben wird, ist der Betreiber verantwortlich.

Compliance with applicable regulations depends on the use of shielded cables. It is the user who is responsible for procuring the appropriate cables.

Die Einhaltung zutreffender Bestimmungen hängt davon ab, dass geschirmte Ausführungen benützt werden. Für die Beschaffung richtiger Ausführungen ist der Betreiber verantwortlich.

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Software License Agreement

This is a legal agreement between you and Electronics for Imaging, Inc. (“Electronics for Imaging”), which is the supplier of the software (the “Software”) that accompanies this product (the “Product”). Your installation and use of the Software indicates your agreement to the following terms and conditions. If you do not agree to these terms, do not use the Software and you may return the unused Software for a refund.

Electronics for Imaging grants to you a non-exclusive limited license to use the Software subject to the following terms and conditions.

You may:

a. use the Software solely for your own customary business purposes and solely with the Product;

b. use the digitally-encoded machine-readable outline and bitmap programs (“Font Programs”) provided with the Product in a special encrypted format (“Coded Font Programs”) to reproduce and display designs, styles, weights, and versions of letters, numerals, characters and symbols on monitor used with the Product (“Typefaces”) solely for your own customary business purposes;

c. use the trademarks used by Electronics for Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and

d. permanently transfer all of your rights under this Agreement to any recipient of the Product only as part of a sale or transfer of the Product, provided (i) you retain no copies of the Software (including any upgrades), (ii) you transfer to the recipient all of the Software (including any upgrades), the media and printed materials bundled with the Product, and this Software License Agreement, AND (iii) the recipient agrees to the terms of this Agreement.

You may not:

a. make or have made, or permit to be made, any copies of the Software, Coded Font Programs or portions thereof, except as necessary for use with the Product purchased by you; provided, however, that under no circumstances may you make or have made, or permit to be made, any copies of that certain portion of the Software which has been included on any portion of the controller board or hardware of the Product;

b. attempt to alter, disassemble, decrypt or reverse engineer the Software or Coded Font Programs; or

c. rent or lease the Software.

Proprietary Rights

You acknowledge that the Software, Coded Font Programs, Typefaces and Trademarks are proprietary to Electronics for Imaging and its suppliers and that title and other intellectual property rights therein remain with Electronics for Imaging and its suppliers. Except as stated above, this Agreement does not grant you any right to patents, copyrights, trade secrets, trademarks (whether registered or unregistered), or any other rights, franchises or licenses in respect of the Software, Coded Font Programs, Typefaces or Trademarks. You may not adapt or use any trademark or trade name which is likely to be similar to or confusing with that of Electronics for Imaging or any of its suppliers or take any other action which impairs or reduces the trademark rights of Electronics for Imaging or its suppliers. The Trademarks may be used only to identify printed output produced by the Coded Font Programs. At the reasonable request of Electronics for Imaging, you must supply samples of any Typeface identiﬁed with a Trademark.

Conﬁdentiality

You agree to hold the Software and Coded Font Programs in conﬁdence, disclosing the Software and Coded Font Programs only to authorized users having a need to use the Software and Coded Font Programs as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to other parties.

Remedies

Unauthorized use, copying or disclosure of the Software, Coded Font Programs, Typefaces or Trademarks will result in automatic termination of this license and will make available to Electronics for Imaging other legal remedies.

Limited Warranty And Disclaimer

Electronics for Imaging warrants that, for a period of ninety (90) days from the date of installation by you, the Software under normal use will perform without signiﬁcant errors that make it unusable. Electronics for Imaging’s entire liability and your exclusive remedy under this warranty will be, at Electronics for Imaging’s option, to use reasonable commercial efforts to attempt to correct or work around errors, to replace the Software with functionally equivalent software, or to refund the purchase price and terminate this Agreement. Some states do not allow limitations on duration of implied warranty, so the above limitation may not apply to you. EFI makes no warranty, implied or otherwise, regarding the performance or reliability of any third party products not provided by EFI.

EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, Electronics for Imaging MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON THE SOFTWARE OR CODED FONT PROGRAMS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH YOU, AND Electronics for Imaging SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE USE, MODIFICATION, REPAIR, AND/OR INSTALLATION OF ANY THIRD PARTY PRODUCTS, OTHER THAN AS AUTHORIZED BY EFI WILL VOID THE EXPRESS LIMITED WARRANTY ABOVE. Electronics for Imaging does not warrant that the operation of the Software will be uninterrupted or error free or that the Software will meet your speciﬁc requirements.

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Limitation Of Liability

IN NO EVENT WILL Electronics for Imaging OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE USE OF THE SOFTWARE OR CODED FONT PROGRAMS, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF Electronics for Imaging HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE PORTION OF THE PRICE WHICH CAN BE ALLOCATED TO THE SOFTWARE REFLECTS THIS ALLOCATION OF RISK. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Export Controls

You agree that you will not export or re-export the Software or Coded Font Programs in any form without the appropriate United States and foreign government licenses. Your failure to comply with this provision is a material breach of this Agreement.

Government Use

Use, duplication or disclosure of the Software by the United States Government is subject to restrictions as set forth in FAR 12.212 or DFARS 227.7202-3 -

227.7202-4 and, to the extent required under U.S. federal law, the minimum restricted rights as set out in FAR 52.227-14, Restricted Rights Notice (June 1987) Alternate III(g)(3)(June 1987) or FAR 52.227-19 (June 1987). To the extent any technical data is provided pursuant to the Agreement, such data is protected per FAR 12.211 and DFARS 227.7102-2 and to the extent explicitly required by the U.S. Government, is subject to limited rights as set out in DFARS 252.227.7015 (November 1995) and DFARS 252.227-7037 (September 1999). In the event that any of the above referenced agency regulations are modiﬁed or superceded, the subsequent equivalent regulation shall apply. The name of the Contractor is Electronics for Imaging.

Third Party Beneﬁciary

You are hereby notiﬁed that Adobe Systems Incorporated, a California corporation located at 345 Park Ave., San Jose, California 95110 (“Adobe”) is a third-party beneﬁciary to this Agreement to the extent that this Agreement contains provisions which relate to your use of the Font Programs, the Coded Font Programs, the Typefaces and the Trademarks licensed hereby. Such provisions are made expressly for the beneﬁt of Adobe and are enforceable by Adobe in addition to Electronics for Imaging.

Te rmination

Without prejudice to any other rights, EFI may terminate this Agreement if you fail to comply with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software (including any upgrades).

General

This Agreement will be governed by the laws of the State of California.

This Agreement is the entire agreement held between you and Electronics for Imaging and supersedes any other communications or advertising with respect to the Software and Coded Font Programs.

If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.

If you have any questions concerning this Agreement, please write to Electronics for Imaging, Inc., Attn: Licensing Dept. or see Electronics for Imaging’s web site at www.eﬁ.com.

You hereby speciﬁcally acknowledge that this is a legal agreement between you, the end user, and Electronics for Imaging, not Canon Inc., with respect to the Software, Font Programs, Coded Font Programs, Typefaces and Trademarks. Electronics for Imaging has the sole and ultimate liability for the above limited warranty, and Canon Inc., its subsidiaries or afﬁliates, their agents, distributors or dealers shall have no liability with respect to the Software, Font Programs, Coded Font Programs, Typefaces and Trademarks.

Electronics for Imaging 303 Velocity Way Foster City, CA 94404

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Preface

About this guide

About the illustrations in this guide xii Terminology and conventions xii

Precautions Tools you will need

Chapter 1: Introduction

Features How the ColorPASS operates Print options User software

Fiery WebTools 1-5

Chapter 2: Preparing for Installation

Installation sequence Checking the customer site

Setting customer expectations 2-4

Unpacking the ColorPASS Front and back panels

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xiv

1-1 1-2 1-3 1-4

2-1 2-3

2-5 2-7

Chapter 3: Connecting the ColorPASS

Preliminary checkout Connecting to the copier Verifying the connection

Printing the Test Page and Conﬁguration page 3-4

Installing additional options Connecting to the network Using the Control Panel

Activity light 3-10 Buttons 3-10 Control Panel screens and icons 3-11

Shutting down and restarting

3-1 3-3 3-4

3-7 3-7 3-9

3-16

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Contents

Chapter 4: Service Procedures

Overview

System software 4-1

Accessing components

Removing the front panel 4-8

Checking internal connections Restoring and verifying functionality after service

Reassembling the system 4-14 Verifying functionality 4-16

Removing and replacing boards

Copier interface board 4-17 User interface board 4-19

Motherboard

Removing the motherboard 4-22 Replacing the motherboard 4-26 Verifying new motherboard installation and updating the system 4-29 Replacing parts on the motherboard 4-34 Motherboard CPU 4-36 Motherboard battery 4-40 Motherboard jumpers 4-41

Fan Power supply

Checking voltages 4-43 Removing and replacing the power supply 4-44

Hard disk drive DVD drive Jewel Control Panel buttons System software service

Restoring backup system software 4-57 Installing system software 4-59

4-1

4-3

4-11 4-14

4-17

4-22

4-42 4-43

4-46 4-51 4-54 4-55 4-56

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Chapter 5: Troubleshooting

The Troubleshooting process Preliminary on-site checkout

Checking external connections 5-3 Checking internal components 5-4 Inspecting the system 5-5 Normal startup sequence 5-11

Error messages and conditions

5-1 5-2

5-12

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Contents

Diagnostic tools

Copier interface board diagnostics 5-22 Test E-mail 5-23 Printing the Test Page 5-25

Appendix A: Speciﬁcations

Hardware features Networking and connectivity User software Safety and emissions compliance

Appendix B: Replacing top and side plastics

Procedures

Index

5-22

A-1 A-1 A-1 A-1

B-1

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Preface

About this guide

The Installation and Service Guide is intended for authorized ColorPASS and copier service technicians installing or servicing the ColorPASS. If you are not an authorized service technician, you should not attempt to install or service the ColorPASS. Electronics for Imaging does not warrant the performance if the ColorPASS is installed or serviced by non-authorized personnel.

OTE

The term “ColorPASS” is used in this manual to refer to both the

ColorPASS-Z6000 and the PS-NX6000 Color Servers.

About this guide

This guide is divided into the following topics:

•“Preface” General information about this guide and about installing the ColorPASS.

• Chapter 1, “Introduction” General information about the ColorPASS.

• Chapter 2, “Preparing for Installation” Unpacking and the steps you need to take before you install the unit.

• Chapter 3, “Connecting the ColorPASS” Connecting the ColorPASS to the copier and the network and verifying that the

system is working correctly; overview of the Control Panel.

• Chapter 4, “Service Procedures” Removing and replacing procedures for ColorPASS components; installing

system software.

• Chapter 5, “Troubleshooting” Common problems and ways of correcting them; startup error codes; diagnostic tools.

•Appendix A, “Speciﬁcations” Hardware and network speciﬁcations; safety and emission compliance information.

•Appendix B, “Replacing top and side plastics” Removing and replacing the top panel and the plastic piece of a side panel.

OTE

ColorPASS customers should not use the technical service documentation. Do not

leave your copy of the Installation and Service Guide at the customer site after you make a service call.

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Preface

About the illustrations in this guide

The illustrations in this guide reﬂect the current shipping version of the ColorPASS at the time of publication. Components shown in these illustrations are subject to change. To receive information about any ColorPASS components that do not match the illustrations in this guide, contact your authorized service/support center.

Terminology and conventions

The terms “replace” and “replacing” are typically used throughout this manual to mean reinstallation of existing components. Install new components only when necessary.

The term “ network administrator” refers to the person responsible for maintaining the network at the customer site.

The term “Control Panel” refers to the area on the front of the ColorPASS, including the green/red activity light, the display window (LCD—liquid crystal display), and the buttons to the right and left of the display window.

The term “side panel” refers to both the plastic and metal pieces of the side panel joined together. The term “plastics” refers to just the plastic piece.

The term “system software” refers to the software installed on the ColorPASS hard disk drive.

The term “10/100/1000BaseT” used throughout this manual refers to 10/100/1000 megabits per/second (Mbps) baseband data transmission over twisted-pair wire.

References to other ColorPASS manuals, such as the Conﬁguration Guide, are displayed in italics.

OTE

The note format highlights important messages and additional information.

The Caution icon indicates a need for special care and safety when handling the equipment.

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Precautions

Always observe the following general precautions when installing and servicing the ColorPASS:

• Report any shipping damage.

If there is any evidence of shipping or handling damage to the packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to ﬁle a claim, and notify your authorized service/support center.

•Never alter an existing network without permission.

The ColorPASS will probably be connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the system or network administrator or the shop supervisor.

•Never assign an IP address in ColorPASS Network Setup.

Only the network administrator should assign an IP address to a network device. Assigning the ColorPASS an incorrect IP address may cause unpredictable errors on any or all devices connected to the network.

• Always disconnect power before opening the ColorPASS.

•Use care when handling parts of the ColorPASS, as some edges on the unit may be sharp. For example, be careful when:

•Accessing the DVD drive (keep the drive door closed when not in use)

•Plugging in cables at the back of the unit

•Removing the panels

•Follow standard electrostatic discharge (ESD) precautions while working on the internal components.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier and the ColorPASS is static-free. Carpeting, leather-soled shoes, synthetic clothing ﬁbers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board.

When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding strap, grounded at the same place as the antistatic mat. If that is not possible:

•Attach a grounding strap to your wrist. Attach the other end to a good ground.

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Preface

• When you unpack the ColorPASS from the carton for the ﬁrst time, touch a metal area

of the copier to discharge the static on your body.

•Before you remove the side panel(s) and handle internal components, touch a metal

part of the ColorPASS.

• Leave new electronic components inside their antistatic bags until you are ready to

install them. When you remove components from an antistatic bag, place them on a grounded antistatic surface, component-side up.

• When you remove an electronic component, place it into an antistatic bag

immediately. Do not walk across a carpet or vinyl ﬂoor while carrying an unprotected board.

•Do not damage or remove the gaskets afﬁxed to one edge of the side panels and around

the DVD (digital video disk) drive enclosure. The gaskets are designed to reduce possible electromagnetic interference (EMI).

•Handle printed circuit boards by their opposing edges only, and avoid touching the

contacts on the edge of the board.

•Protect the thermal material on the base of the heatsink. If you remove the CPU

cooling assembly (for instance, when transferring the CPU to a new motherboard), avoid touching the thermal material on the base of the heatsink. When setting the heatsink aside, set it base-side-up.

•Never set any liquid on or near the ColorPASS or the copier.

Tools you will need

To install or service the ColorPASS, you should bring the following tools and parts:

• ESD wrist grounding strap and antistatic mat

•Wire cutters

•Needlenose pliers

• #0 and #1 Phillips head screwdrivers (non-magnetic)

•Flathead screwdriver

xiv

You should also bring this guide, documentation for any optional service kits you may be installing, and any technical notes for the ColorPASS.

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Chapter 1: Introduction

Features

The ColorPASS adds computer connectivity and highly efﬁcient Adobe PostScript 3 printing capability to copiers. It is optimized for high-speed network communications, processing, rasterization, and printing of continuous tone color and monochrome pages.

Features

The ColorPASS, as an integral part of the customer’s printing system, enables users to:

•Send images over AppleTalk, TCP/IP, and IPX networks to print on

ColorPASS-supported devices.

•Spool print jobs and select a printing priority for each job. Users can control spooled

print jobs sent to the ColorPASS with remote user software running on networked PC and Mac OS computers.

•Print ﬁles in color, gray-scale, and black-and-white.

•Use the copier as a high-resolution color scanner with Fiery Scan

•Use 136 resident fonts (126 Adobe Type 1 PostScript and 10 TrueType), plus two

Adobe Multiple Master fonts used for font substitution when printing PDF ﬁles. Fiery Downloader Font Downloader, can be used to download additional fonts.

•Use built-in ColorWise

Copier

™

or any third-party LaserWriter downloader, such as the Adobe

color management and NetWise

ColorPASS

Networked computers or workstations

™

software.

™

network features.

1-1

IGURE

The ColorPASS is one of several imaging products engineered and manufactured by Electronics for Imaging.

ColorPASS printing system

1-1

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Introduction

How the ColorPASS operates

The ColorPASS enables the customer to use a copier as a printer and scanner. Users can print to the ColorPASS from networked PCs running Microsoft Windows, from networked Mac OS computers, and from networked UNIX workstations running TCP/IP.

The custom-designed boards and system software of the ColorPASS are responsible for efﬁcient image processing and printing controls. The main functions of components and software are described in the following paragraphs.

The ColorPASS uses specialized circuit boards, the motherboard, and the copier interface board to process image data for printing and scanning images.

The motherboard includes a 2GHz CPU that controls the image data transfer to and from the copier interface board and runs the interpreter. The interpreter rasterizes the page description ﬁle and then compresses the image pattern into memory.

The interpreter sends compressed raster data through the image frame buffer memory to the copier interface board. The copier interface board decompresses the image data and sends it to the copier through the copier interface cable. The raster data supplied to the laser in the copier charges the drum and renders the ﬁnal image on paper at full copier speed.

High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image data during printing. The ColorPASS is conﬁgured with two 256MB DIMMs for a total of 512MB of memory.

When Fiery Scan uses the copier as a scanner, the ColorPASS acquires red, green, and blue (RGB) image data from the copier, stores it in memory, and transmits it to the computer that requested the scan.

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Print options

External Devices

Keyboard

and Mouse

(Option)

Monitor

Networked computers

User

Interface

Board

HDD

DVD

Parallel Port

PRI_IDE

SEC_IDE

Graphics

Controller

Network Interface

10/100

(Not used)

Network

Interface

10/100/1000

USB

ColorPASS

Motherboard

CPU

RTC

Reset

North Bridge

Memory

Controller

PCI 1PCI 2

133MHz/64-bit

Super

I/O

South Bridge

32-bit I/O

Controller

BIOS

PCI Bus 0

33MHz/33-bit

PCI-X Bus 2 PCI-X Bus 1

66MHz/64-bit

I/O Bridge 64-bit I/O

Controller

Memory

DIMM

Copier

Interface

Board

Print Device

DIMM

Copier

+3.3/+5/±12V DC

Power supply

AC power

1-2

IGURE

ColorPASS functional diagram

Print options

The ColorPASS supports a variety of applications to create and print pages of text and/or images. The ColorPASS operates over a network.

Sending print jobs over a network to the ColorPASS allows users to print documents directly from applications in which they are created. In addition, the ColorPASS offers an efﬁcient way to print ﬁles that have been saved as PostScript, Encapsulated PostScript (EPS), Portable Document Format (PDF), or Tagged Image File Format (TIFF). These ﬁles can be downloaded directly to the ColorPASS.

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Introduction

User software

The following user software is provided on the User Software CD.

Adobe PS Printer Driver Enables users to print to the ColorPASS from Windows

and Mac OS computers; also supports special ColorPASS and PostScript 3 features.

PostScript Printer Description ﬁles (PPDs)

PostScript Screen Fonts (for Mac OS only)

Fiery Downloader Enables users to print PostScript, EPS, PDF, and TIFF

Fiery Spooler™ (Mac OS only)

Fiery Remote Scan Standalone application and plug-in modules for

Files for use with the PostScript printer driver that allow the ColorPASS to appear in popular applications’ Print and Page Setup dialog boxes. The PPD provides information about the ColorPASS and the particular copier model to the application and printer driver.

PostScript screen fonts for the 136 PostScript printer fonts installed on the ColorPASS (126 Adobe Type 1 and 10 TrueType).

ﬁles directly to the ColorPASS without opening the applications in which they were created. Fiery Downloader also enables the user to manage the printer fonts installed on the ColorPASS.

Enables users to view the order and priority of print jobs, customize printer settings for jobs, delete jobs, move jobs between queues, and view job accounting information.

supported TWAIN-compliant application software that enable you to scan images from the copier directly into the application.

1-4

Command WorkStation™ software (Windows only)

Command WorkStation LE software (Macintosh only)

Enables operators to control the ColorPASS functions from Windows 9x/Me/NT/2000/XP/Server 2003 workstations. Command WorkStation supports dongle-protected DocBuilder Pro™ (available as an option; requires Adobe Acrobat, provided on a separate CD). For more information on Command WorkStation, see the Job Management Guide.

Enables operators to control the ColorPASS functions from Mac OS computers. For more information on Command WorkStation LE™, see the Job Management Guide.

Page 19

User software

Color management ﬁles ColorSync and ICM color management ﬁles that enable

users to maintain consistent color from original artwork to the colors displayed on the monitor to the printed output.

Color reference ﬁles Reference pages that users can print to view the range of

colors available on the ColorPASS. For the most predictable color results, refer to these pages when deﬁning colors in applications.

ColorWise Pro Tools™ Enables users to use calibration and color management

tools. It also enables users to edit and download ICC proﬁles.

Fiery Graphic Arts Package Optional software for calibrating print devices, prooﬁng

print jobs, automating workﬂow, and achieving accurate color print quality. For more information, see the Color Guide and the Printing Guide.

Calibration ﬁles Includes measurement ﬁles and targets for use with

ColorWise Pro Tools.

Fiery WebTools

The ColorPASS can support Internet or intranet access with Fiery WebTools™, which include:

•Status

•WebSpooler

•Installer

•WebLink

•WebScan

For more information on Fiery WebTools, see the user documentation.

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Page 21

Installation sequence

Chapter 2: Preparing for Installation

This chapter includes the following information:

•Summary of the installation sequence

• Checking the customer site

•Unpacking the ColorPASS

• ColorPASS front and back overview

Installation sequence

Familiarize yourself with this chapter and Chapter 3 of this guide before you attempt an installation. The installation sequence described in this chapter is designed to make your job as easy as possible. Installation problems are easier to avoid and diagnose if you proceed from the component to the system level and verify functionality at each stage. Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting the ColorPASS to the copier.

Because the ColorPASS is a node on the customer’s computer network, make sure you coordinate your scheduled installation with the network administrator at the customer site. Refer the network administrator to the Conﬁguration Guide for network setup information.

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Page 22

Preparing for Installation

Copier

Check installation

requirements and verify site

conditions; page 2-3

Connect copier interface cable; page 3-3

Print a Test Page and Conﬁguration page;

page 3-4

ColorPASS

Unpack the ColorPASS,

page 2-5

Initial startup; page 3-1

Mac OS

computersPCcomputers

Network administrator veriﬁes

network operation without the

ColorPASS connected

UNIX

workstations

2-2

Network administrator connects the ColorPASS to

the network and veriﬁes the connection; see page 3-7

and the Conﬁguration Guide

Network administrator conﬁgures Setup

options; see the Conﬁguration Guide

Network administrator installs user software on

networked computers that print to the ColorPASS;

see the Quick Start Guide

Full ColorPASS functionality

IGURE 2-1 Recommended installation steps and references

Page 23

Checking the customer site

Before you install the ColorPASS, check site conditions and inform the customer of any installation requirements.

Copier model

❑ Is the service mode COPIER>OPTION>REMOTE set to 2?

❑ Is there space near the copier for the ColorPASS?

Make sure that there is space for the ColorPASS. Allow enough space at the back panel for the cables to route easily and at the side panel so that the ColorPASS does not interfere with use of or service to the copier (such as clearing a paper jam). You may need to move the copier away from the wall so that its interface connectors are accessible.

20cm+ (8 in.)

❑ Does the copier require service or adjustments?

Print the copier color test page before you install the ColorPASS. If the copied image indicates that the copier needs adjustment, inform the customer.

After getting approval, complete the copier service needed.

Power

❑ Is there a dedicated, grounded electrical outlet for the ColorPASS near the copier?

Locate the grounded electrical outlet that will supply power to the ColorPASS. You should not run the ColorPASS and the copier on the same circuit. Make sure to use a surge suppressor for the ColorPASS if the customer has provided one.

• Do not use a 3-prong adapter in a 2-hole ungrounded outlet.

• Do not use an extension cord.

• Do not plug the ColorPASS into a circuit with heating or refrigeration equipment

(including water coolers).

• Do not plug the ColorPASS into a switchable wall outlet. Doing so may result in the

ColorPASS being powered off accidentally.

Back panel

ColorPASS

Side panel

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Preparing for Installation

Network

❑ What is the network cable and connection type?

•Unshielded twisted pair for 100/1000BaseT

❑ Is the network connection ready and tested for ColorPASS installation?

To verify that the network is functioning before you attach the ColorPASS:

• Ask the network administrator to print a document on a shared printer over

the network.

• Ask the network administrator to verify the computer and network requirements as

speciﬁed in Quick Start Guide.

System contact person

❑ Will the person responsible for the computers and the network be available at the time

set for installation? Find out the name of the system contact person.

Setting customer expectations

If the site is ready, installation takes about one hour. The customer should be informed of the following:

•Some nodes on the network may be unavailable for up to one hour.

• The copier may be unavailable for up to one hour.

• The network administrator needs to be available during the installation for

network connectivity. Equipment downtime and impact on the network can be minimized if the network

administrator installs a network connector for the ColorPASS and conﬁrms network functionality with the connector in place before the date scheduled for the ColorPASS installation.

• The network administrator should have a networked computer available during the

installation. The appropriate software should already be installed. Documentation for the networked computer and the network operating software should be available.

• The network administrator should install the user software shipped with the

ColorPASS (user documentation is also included) onto networked PC and Mac OS computers that will print to the ColorPASS.

NOTE: This guide covers hardware installation and service. It provides general

information on connecting the ColorPASS to the customer’s network. Network setup and conﬁguration information goes beyond the scope of this guide. For network setup and conﬁguration information, refer the network administrator to the Conﬁguration Guide.

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Unpacking the ColorPASS

The ColorPASS is assembled and shipped from the factory in a box that includes all necessary cables and documentation, as shown in Figure 2-2 on page 2-6.

TO UNPACK THE COLORPASS

1. Open the box and remove the packing material.

You may want to save the original boxes and packing materials if you need to transport the ColorPASS at a later date.

2. Remove the contents from the top container. Inspect the contents for visible damage. The top container should include the following items:

•Bags containing one copier interface cable and one or more AC power cables

(depending on the market region)

•Media package (includes CDs for system software, user software, and user

documentation)

3. Give the media package to the customer or the network administrator.

Let the customer or network administrator know that in order to take full advantage of the ColorPASS, the user software must be installed on computers that will print to the ColorPASS.

4. Set aside the remaining components from the top container.

5. Remove the top container and any packing materials.

Set aside the packing material and note the orientation of the ColorPASS inside the shipping container, in case you need to repack it later.

6. Carefully lift the ColorPASS out of the box.

If you notice shipping damage to any component, be sure to save the shipping container in case the carrier needs to see it. Call the carrier immediately to report the damage and ﬁle a claim, then call your authorized service/support center. Be ready to furnish the serial number printed on the back of the ColorPASS.

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Page 26

Preparing for Installation

Power cable(s) Copier interface cable

Media package

ColorPASS

IGURE 2-2 Contents of ColorPASS shipping box

2-6

Page 27

Front and back panels

After unpacking the ColorPASS, familiarize yourself with the front and back panels before you connect it to the copier.

Activity light

Up button Menu button Down button

Front panel

Note: Front panel doors not shown

FIGURE 2-3 Front and back panels

Line selection buttons

Jewel

DVD drive

Power button Reset button

Power cable connector

Mouse (option) Keyboard (option) USB ports (ES-1000) Parallel port (dongle) Serial port (ED-100)

Monitor (option) 10/100/1000BaseT

Not used Empty slot

Empty slot Copier interface board Empty slot Empty slot Empty slot Empty slot

Back panel

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Page 29

Preliminary checkout

Chapter 3: Connecting the ColorPASS

TO CONNECT POWER AND START THE COLORPASS

Power connector

After you unpack or service the ColorPASS, power on the system and allow it to start completely before you connect the ColorPASS to the copier and the network.

Preliminary checkout

The following procedure describes how to connect power and start the ColorPASS.

1. Connect one end of the AC power cable to the power connector at the back of the ColorPASS and the other end to a wall power outlet.

To open, press here

until the latch clicks

IGURE 3-1 Connecting the power cable

2. Open the doors on the ColorPASS front panel.

Press on the left door until the latch clicks, and then open both doors.

Latch

Left door Right door

FIGURE 3-2 Opening the front panel doors

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Connecting the ColorPASS

3. Power on the ColorPASS by pressing the power button on the front panel.

The power supply automatically senses the correct voltage. Allow startup to proceed without interruption. Do not press any buttons on the Control Panel while the system is starting.

Power button

FIGURE 3-3 Powering on the ColorPASS

4. Wait for the ColorPASS to reach the Idle screen to conﬁrm that the ColorPASS is operating properly.

When the ColorPASS reaches the Idle screen, you are ready to shut down and connect the network and copier interface cables (as described on page 3-3). Setup options should be conﬁgured after making these connections. The network administrator is responsible for conﬁguring Setup according to the network and user environment. For Setup information, refer the network administrator to the Conﬁguration Guide.

Server Name

Idle

52679MB X.0

Info

5. Following a successful startup, shut down the ColorPASS (see page 3-16).

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Page 31

Connecting to the copier

After completing the preliminary checkout, connect the ColorPASS to the copier. The ColorPASS communicates with the copier through a cable from the ColorPASS copier interface board to the interface port on the copier.

TO CONNECT TO THE COPIER

1. Power off the copier.

Check with the network administrator or supervisor before powering off the copier.

2. Connect one end of the copier interface cable to the interface connector on the copier and the other end to the copier interface connector on the back of the ColorPASS.

Copier interface cable

FIGURE 3-4 Copier interface cable connection

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Page 32

Connecting the ColorPASS

Verifying the connection

After you connect the ColorPASS to the copier, print the Test Page and the Conﬁguration page to verify that the connection between the ColorPASS and the copier is good.

Printing the Test Page and Conﬁguration page

Before connecting the ColorPASS to the network, print the Test Page and the Conﬁguration page.

•Test Page—printing the Test Page veriﬁes that all the components of the

• Conﬁguration page—printing the Conﬁguration page can be helpful during

ColorPASS-to-copier interface are working. The Test Page is a color ﬁle that resides on the HDD (hard disk drive).

installation, setup, and service. After you install the ColorPASS and before any default settings are changed, you can obtain a record of the defaults by printing the Conﬁguration page.

After you make the physical connection to the network, the network administrator can customize Setup options according to the network and user environment. Using the Conﬁguration page as a guide helps speed up this process. For more information, see the Conﬁguration Guide.

Before you perform any service procedure, print the Conﬁguration page, if possible, so that you can return the settings to their former conﬁguration, if necessary.

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Verifying the connection

TO PRINT THE TEST PAGE

1. Power on the copier and allow it to warm up.

2. Power on the ColorPASS using the power button on the front panel (see page 3-1).

3. Make sure that the copier is not in use and that the Info screen on the ColorPASS Control Panel reads Idle.

4. Make sure the Service Mode COPIER>OPTION>REMOTE on the copier is set to “2.”

5. At the Idle screen, press the Menu button once (see “Using the Control Panel” on page 3-9). The Functions menu appears.

Print Pages Scan Job Suspend Printing Resume Printing

Functions

6. Press the line selection button to the right of Print Pages, and then select Test Page.

The ColorPASS sends the Test Page to the copier and displays the RIP and Print status screens so that you can monitor the job.

7. Examine the quality of the Test Page from the copier.

If the Test Page prints, you know that the ColorPASS is functional and that the connection between the ColorPASS and the copier is good. When you examine the Test Page, keep in mind that:

• All color patches should be visible, even though they may be very faint in the 5% and

2% range.

• Each color’s patch set should show uniform gradation from patch to patch as the color

lightens from 100% to 0%.

Poor image quality may indicate a need to calibrate the system or service the copier. Information on the Test Page includes the date and time of the last calibration. Keep the Test Page for future reference. For more information, see the Color Guide.

Use the Up and Down buttons to scroll through these options. Use the line selection buttons to the right to select Print Pages.

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Connecting the ColorPASS

TO PRINT A CONFIGURATION PAGE

1. Power on the copier and allow it to warm up.

2. Make sure the Service Mode COPIER>OPTION>REMOTE on the copier is set to “2.”

3. Power on the ColorPASS by pressing the power button on the front panel (see page 3-1).

4. At the Idle screen, press the Menu button once (see “Using the Control Panel” on page 3-9). The Functions menu appears.

Print Pages Scan Job Suspend Printing Resume Printing

Functions

5. Press the line selection button to the right of Print Pages, and then select Conﬁguration page.

The ColorPASS sends the Conﬁguration page to the copier and displays the RIP and Print status screens so you can monitor the job.

Use the Up and Down buttons to scroll through these options. Use the line selection buttons to the right to select Print Pages.

3-6

Page 35

Installing additional options

If the customer has purchased additional options, install those before connecting the ColorPASS to the network. For installation instructions, see the documentation included in each option kit.

After installing options, print the Test Page to verify that the system is operating properly. Checking the installation at each stage makes it easier to pinpoint the cause of problems should they occur.

Connecting to the network

The ColorPASS has an external 10/100/1000BaseT Ethernet network connector for an unshielded twisted pair (UTP) cable. When the network cable is connected (see Figure 3-5), the Ethernet interface automatically detects the speed of the network environment. Network speed is indicated by two LEDs on the Ethernet network connector. For additional network information, see the Conﬁguration Guide.

RJ-45 connector for

10/100/1000BaseT

twisted pair Ethernet

Not used

NOTE: Only one network connector on the ColorPASS back panel is supported; the

unsupported connector is plugged to prevent inadvertent use. Do not remove the plug.

FIGURE 3-5 ColorPASS network connector

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Connecting the ColorPASS

TO CONNECT A TWISTED PAIR CABLE

Twisted pair (unshielded twisted pair cable for 100/1000BaseT) uses an RJ-45 connector that connects to the back of the ColorPASS (see Figure 3-5 on page 3-7).

1. Shut down and power off the ColorPASS before connecting it to any network device (see page 3-16).

2. Power off the copier.

3. Connect the network cable to the upper RJ-45 network connector on the back of the ColorPASS.

A Category 5 unshielded twisted pair (UTP) network cable must be used for 100/1000BaseT.

NOTE: Only one network port on the ColorPASS back panel is supported; the

unsupported port is plugged to prevent inadvertent use. Do not remove the plug.

4. Power on the ColorPASS and allow it to boot without interruption.

5. When Idle is displayed on the ColorPASS Control Panel, conﬁgure Setup options.

It is the network administrator’s responsibility to conﬁgure Setup according to the network and user environment. Refer the network administrator to the Conﬁguration Guide for Setup information.

6. After conﬁguring Setup options, verify the network connection.

Once the network connection has been made and the ColorPASS has the correct Setup conﬁguration, the ColorPASS should be available on the network.

The network administrator should perform any additional network setup, verify the network connection, verify that the ColorPASS appears in the list of printers, and print a few test documents from a networked computer that will use the ColorPASS. (For more information, see the Conﬁguration Guide.)

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Activity lights

Up button

Menu button

Down button

Using the Control Panel

Once you install the ColorPASS and verify that it powers up correctly, you can use the Control Panel to access and monitor different functions.

The current status of the ColorPASS and Setup information are displayed in the ColorPASS display window. Activity can be monitored in the display window, and functions of the ColorPASS (such as printing a Test Page and installing or updating system software) can be controlled using the buttons on the Control Panel.

Display window

First

Line selection buttons

Fourth

FIGURE 3-6 The ColorPASS Control Panel

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Connecting the ColorPASS

Activity light

The activity light indicates current activity. If the light is:

Flashing or solid red

Solid green The ColorPASS is idle or starting up. Flashing green The ColorPASS is processing or printing a job. No light The ColorPASS is powered off.

Buttons

Line selection buttons

Up and Down buttons

Menu button Press this button to view other display screens. Several different

An error has caused printing to be disabled. The activity light also ﬂashes red brieﬂy during startup.

Use the four line selection buttons on the right side of the Control Panel to select the command displayed on the corresponding line of the display window. A special character () appears in the display window next to a button when it is available.

Use these buttons to scroll to different screens in multi-screen lists, to select Setup options from a list, and to select alphanumeric characters.

display screens show different types of information about the ColorPASS.

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Page 39

Using the Control Panel

Control Panel screens and icons

When the ColorPASS is in Print mode, you can press the Menu button to cycle through four screens: three status screens (Info, RIP, and Print) and the Functions menu. When the ColorPASS is idle, pressing the Menu button cycles between the Info screen and the Functions menu.

The bottom line of the screen displays the name of the current screen with the icon for that screen highlighted. Icons for other active screens are also displayed but are not highlighted.

The screens display the following information:

Cancel Job >

Job name

doc.eps User name

Jack D.

Processed: bytes

Busy #####K

RIP

Server Name

Idle

54744MB X.0

Info

FIGURE 3-7 Control Panel screens during printing

If an error occurs, the Alert screen is displayed with a message describing the error.

Load LTR paper in

tray

Cancel Job >

Jane D.

Copies: 1/100

Print Pages Scan Job Suspend Printing Resume Printing

Functions

Alert

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Connecting the ColorPASS

The display window screens and icons are:

Alert Status If a problem occurs during printing or processing, the Alert

Status screen is activated, displaying an error message. For information on user error messages, see the Job Management Guide.

Print Status When the ColorPASS is printing, the Print Status screen is

activated. This screen displays the following:

Cancel Job—Press the top line selection button to cancel

the job currently printing.

User name—The name of the user who sent the job that is

currently being processed.

Pages/Total—The number of copies of the current page

that have been printed so far, and the total number of copies of this page that were requested.

RIP Status When the ColorPASS is processing a job, the RIP Status

screen is activated. This screen displays the following:

Cancel Job—Press the top line selection button to cancel

the job currently processing. The ColorPASS cancels the job before printing begins.

Document name—The name of the document currently

processing.

User name—The name of the user who sent the job that is

currently being processed.

Kilobytes—The amount of the job that has been processed

so far, in kilobytes.

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Using the Control Panel

Info Status The Info Status screen displays information about the

server’s current activity and software version. This screen is always active, and it appears in the display window when no other screen is selected. It displays the following information:

Server Name—The ColorPASS name as it is conﬁgured

in Setup.

Status—The current status of the ColorPASS. Status

messages include: Idle, Initializing, Busy, Processing, or Printing.

Number of MB—The space in megabytes available on

the HDD.

Version—The system software version running on

the ColorPASS.

Functions The Functions screen is always active, but it appears in the

display window only when the user has pressed the Menu button to select it. Use the Up and Down buttons to scroll through the list of menu command options. Press the line selection button to the right of a command to select it.

Network The Network icon appears in the lower-left corner of the

display window when the ColorPASS is communicating over the network. The Network icon can appear while any screen is displayed.

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Connecting the ColorPASS

Functions menu

The Functions menu allows you to perform a variety of administrative functions that do not affect the print jobs of other users. Use the Up and Down buttons to scroll through the list of functions. Press the line selection button next to the function you want to select.

The following functions are available from the Functions menu:

Print Pages—Enables you to print special pages from the ColorPASS. You can print the

following pages from the submenu that appears:

• Test Page—Enables you to conﬁrm that the ColorPASS-to-copier interface is

functioning properly. The Test Page provides sample images that can be used to troubleshoot the ColorPASS. The following information is also listed: Server name, output proﬁle, calibration information, RGB source, rendering style, date and time printed, CMYK simulation, simulation method, and compression information.

Configuration—Prints the current server and device conﬁguration. This includes

• information about all current Setup settings, calibration simulation proﬁle, and the Ethernet address of the ColorPASS. The Conﬁguration page also provides version information for the BIOS chip and information on any options installed in the ColorPASS.

• Job Log—Prints the log of the last 55 jobs by default. For more information about the Job Log, see the Job Management Guide.

• Control Panel Map—Prints the Setup screen help pages. These pages are useful when navigating through the different Setup screens.

• Color Charts—Prints the color reference charts. These pages include swatches of the RGB, CMY, and PANTONE colors available from the ColorPASS.

• Font List—Prints a list of all fonts resident on the HDD.

• E-mail Log—Prints a log of jobs scanned on the copier and e-mailed over the network.

Scan Job—Allows users to initiate a scan job from the Control Panel. See the Printing

Guide for more information.

Suspend Printing—Suspends communication between the ColorPASS and the copier,

interrupting the current print job so the copier can be used to make copies. After the copies are made you can select Resume Printing to allow the system to continue processing and printing jobs.

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Using the Control Panel

Resume Printing—Reestablishes communication between the copier and the ColorPASS

so that the system continues processing and printing jobs following Suspend Printing.

Shut Down—Provides three ways to shut down the ColorPASS:

• Restart Server (soft reset)—Resets the server software but does not reboot the entire system. Network access to the ColorPASS is temporarily interrupted and all currently processing jobs are aborted (see page 3-17).

• Shut Down System—Shuts down all ColorPASS activity properly and powers off the system. Always select this option to completely power off the system, unless you are restarting or rebooting (as described above and below. See page 3-16 for Shut Down procedure).

• Reboot System (hard reset)—Allows you to shut down and then reboot the ColorPASS through the Control Panel in one step. Network access to the ColorPASS is temporarily interrupted and all currently processing jobs are aborted (see page 3-17).

Clear Server—Clears all jobs from the server queues. It also clears the Job Log, all jobs

saved on the server hard disk drive, and the index of all archived jobs. Clear Server does not clear the settings conﬁgured in Setup.

Run Setup—Allows access to the Setup options in order to conﬁgure the network and

printing environment. Typically, it is the network administrator’s responsibility to conﬁgure Setup according to the network and user environment. Setup is required the ﬁrst time the ColorPASS is powered on and after system software is installed. For a list of options and detailed descriptions of each Setup option, see the Conﬁguration Guide.

Run Diagnostics—Allows you to run diagnostics on the following:

• Test I/F board—Performs diagnostics on the copier interface board.

• Test E-mail—Tests the e-mail feature of the ColorPASS.

For more about ColorPASS diagnostics, see page 5-22.

Tray Alignment—Allows the customer to adjust the position of text and images on the

page. For more information, see the Job Management Guide.

Calibration—Allows the customer to calibrate the ColorPASS using AutoCal

information, see the Color Guide.

. For more

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Connecting the ColorPASS

Shutting down and restarting

The ColorPASS will probably be left on all the time at the customer site. Remember that when the ColorPASS is powered off, network access to the copier is interrupted.

Shut down the ColorPASS when you need to service it or the copier, and before you remove or attach any cables to the ColorPASS. Shut down the ColorPASS before changing the copier’s toner cartridge in order to prevent the fan from drawing toner into the ColorPASS.

TO SHUT DOWN THE COLORPASS

Always verify that the ColorPASS is not in use before you shut it down.

1. Make sure Idle is displayed on the ColorPASS Control Panel.

When Printing or Ripping appears on the Control Panel, the ColorPASS is currently processing a job. Idle is displayed on the Control Panel when the ColorPASS is ﬁnished processing the job.

2. At the Idle screen, press the Menu button once to display the Functions menu.

3. Scroll to select Shut Down from the Functions menu.

Print Pages Scan Job Suspend Printing Resume Printing

Functions

Shut Down Clear Server Run Setup Run Diagnostics

Functions

4. At the next screen, select Shut Down System.

Restart Server Shut Down System Reboot System

Shut Down

OTE: If you are recycling power, wait at least 10 seconds before powering back on.

If you are unable to access the Shut Down menu to shut down the ColorPASS (for example, if the system hangs), power off by holding down the power button for up to 8 seconds.

Use the line selection button to the right to select Shut Down

Use the line selection button to the right to select Shut Down System

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Page 45

Shutting down and restarting

TO RESTART THE COLORPASS

1. If the ColorPASS is already on, make sure it is not receiving, processing, or printing a document.

When Printing or Ripping appears on the Control Panel, the ColorPASS is currently processing a print job. Wait until the job is complete and Idle is displayed in the Info screen.

2. Press the Menu button once, select Shut Down from the Functions menu, and then select Restart Server.

Allow the system to restart. Do not push any buttons during this time and ignore the

message It is now safe to power off the system.... that appears on the Control Panel

while the system reboots.

Restart Server Shut Down System Reboot System

Shut Down

TO REBOOT THE COLORPASS

1. If the ColorPASS is already on, make sure it is not receiving, processing, or printing a document.

When Printing or Ripping appears on the Control Panel, the ColorPASS is currently processing a print job. Wait until the job is complete and Idle is displayed in the Info screen.

2. Press the Menu button once, select Shut Down from the Functions menu, and then select Reboot System.

Allow the system to shut down and reboot. Do not push any buttons during this time

and ignore the message It is now safe to power off the system.... that appears on the

Control Panel while the system reboots.

Restart Server Shut Down System Reboot System

Shut Down

Use the line selection button to the right to select Restart Server

Use the line selection button to the right to select Reboot System

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Page 47

Overview

Chapter 4: Service Procedures

Generally, the ColorPASS requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software.

Overview

This chapter includes information about servicing the following components:

• Boards and cables

•Motherboard components (DIMM[s], CPU, and battery)

•Fan

•Power supply

• HDD (hard disk drive)

•DVD drive (digital video disc drive)

•Front panel components

For an overview of components, see Figure 4-1 on page 4-2. Replacement parts are available from your authorized service representative. The terms “replace” and “replacing” are typically used throughout this chapter to mean reinstallation of existing components. Install new components only when necessary. If you determine that a component you have removed is not faulty, make sure to reinstall it.

When performing the service procedures described in this chapter, follow the precautions listed in “Precautions” on page xiii.

The tools required to service the system are listed in “Tools you will need” on page xiv.

System software

System software is installed on the HDD at the factory. A backup of the system software resides on a separate partition on the HDD. You can retrieve the backup using the Restore/Update Server Software CD. System software is also provided on a set of two CDs containing system software and fonts. Use the System Software CDs when:

•You upgrade to a more recent version of the system software

•Restore Backup fails

•You change languages

•You replace the HDD

NOTE: System software installation takes approximately 20 minutes.

For information on how to install system software, see “System software service” on page 4-56.

4-1

Page 48

Key

1. Front panel

2. User interface board

3. DVD drive

4. DVD drive ribbon cable

5. Power, reset, and speaker cables

6. HDD bracket

7. Side panel (left)

8. HDD

9. HDD ribbon cable

10. Board extender

11. Copier interface board

12. CPU cooling assembly

13. Battery

14. Motherboard

15. CPU

16. DIMMs

17. UIB cable

18. Fan

19. Board guide

20. Chassis

21. Power supply

Service Procedures

NOTE: The right side panel is

not shown in this illustration.

4-2

FIGURE 4-1 Exploded view of ColorPASS components

Page 49

Accessing components

The ColorPASS includes three removable panels: right and left side panels and the front panel. (You do not need to remove the top panel in order to access other components. To replace the top panel, see page B-1.) To remove the front panel, ﬁrst remove the right and left side panels. To access components, remove panels as follows:

• Left side panel only—Copier interface board; DIMM(s); CPU and CPU cooling

• Left, right, and front panels—User interface board; Control Panel buttons; front

Follow standard electrostatic discharge (ESD) precautions when handling internal components. Always attach a grounding strap to your wrist and attach the other end to a good ground. (See “Precautions” on page xiii.)

assembly; HDD and DVD drive ribbon cables; fan; power supply and power cables; HDD.

panel; jewel; reset and power cables and switches; speaker; DVD drive; motherboard. (To remove the motherboard, you need to slide the DVD drive a few inches out the front of the chassis.)

If the ColorPASS is powered on, be sure to shut down the system before you open it.

Always use the procedures “To shut down the ColorPASS” on page 4-4, “To open the ColorPASS” on page 4-5, and “To remove the front panel” on page 4-9 when you need to open the ColorPASS for inspection or service.

If you need to replace the top panel or the plastic piece of a side panel (for example, if the plastic piece is damaged), follow the procedures in Appendix B, “Replacing top and side plastics.”

NOTE: Remember that when the ColorPASS is powered off, network access to the copier

is interrupted. Consult the network administrator before taking the ColorPASS off the network.

4-3

Page 50

Service Procedures

TO SHUT DOWN THE COLORPASS

Always verify that the ColorPASS is not in use before you shut it down.

1. Make sure that the Info screen reads Idle.

When Printing or Ripping appears on the Control Panel, the ColorPASS is currently processing a job. Idle appears in the Info screen when the ColorPASS is ﬁnished processing the job.

2. At the Idle screen, press the Menu button once to display the Functions menu.

3. Scroll to select Shut Down from the Functions menu.

Print Pages Scan Job Suspend Printing Resume Printing

Functions

Shut Down Clear Server Run Setup Run Diagnostics

Functions

4. At the next screen, select Shut Down System.

OTE: If you are recycling power, wait at least 10 seconds before powering back on.

If you are unable to access the Shut Down menu to shut down the ColorPASS (for example, if the system hangs), power off by holding down the power button for up to 8 seconds.

You are now ready to remove or attach cables, as necessary.

Use the line selection button to the right to select Shut Down.

4-4

Page 51

Accessing components

TO OPEN THE COLORPASS

1. Make sure you have powered off the ColorPASS (see page 4-4) and removed all the cables from the back panel.

2. Place the ColorPASS in its normal operating position on a ﬂat, antistatic surface. Attach an ESD wrist strap before handling internal parts (see “Precautions” on page xiii).

3. Determine the panel(s) to remove according to the component(s) you want to access:

• Left side panel only—Copier interface board; DIMM(s); CPU and CPU cooling

assembly; HDD and DVD drive ribbon cables; fan; power supply and power cables; HDD.

• Left, right, and front panels—User interface board; Control Panel buttons; front

panel; jewel; reset and power cables and switches; speaker; DVD drive; motherboard. (To remove the motherboard, you need to slide the DVD drive a few inches out the front of the chassis.)

NOTE: If you need to replace the top panel or the plastic piece of a side panel

(for example, if the plastic piece is damaged), follow the procedures in Appendix B, “Replacing top and side plastics.”

4. Remove the two screws that secure the side panel(s) to the chassis (see Figure 4-2 on page 4-6).

5. Remove the side panel(s) from the chassis.

Side panels pivot on the rounded front corners of the chassis. To remove a side panel, swing the back edge away from the chassis, and then lift the side panel off the chassis (see Figure 4-2).

Make sure not to strike the latch on the HDD bracket (inside the chassis) as you move the left side panel away from the chassis. Pivot the panel several inches away from the system before you lift it off the chassis.

4-5

Page 52

Service Procedures

Left side panel

Screws

IGURE 4-2 Removing the left side panel

4-6

Page 53

Accessing components

The ColorPASS is shipped from the factory with a standard board conﬁguration, as shown in Figure 4-3. If optional components are installed, see the documentation included in each option kit.

NOTE: To service components inside the chassis, position the ColorPASS so that it is

resting on its side and the components inside the chassis are facing up.

Power cable connector

Mouse (option) Keyboard (option) USB ports (ES-1000) Parallel port (dongle) Serial port (ED-100) Monitor (option) 10/100/1000BaseT Not used

Empty slot Empty slot Copier interface board Empty slot Empty slot Empty slot Empty slot

Power supply

Slot 1

not used

Slot 2 Slot 3

Slot 4 Slot 5 Slot 6 Slot 7

not used

Back panel view Side view

PCI1 PCI2

PCI3 PCI4 PCI5

Motherboard connectors: PCI1—Empty PCI2—Copier interface board PCI3—Empty PCI4—Empty PCI5—Empty

Support beam

(Internal cables not shown)

DVD drive

HDD

FIGURE 4-3 ColorPASS side view and back panel view

4-7

Page 54

Service Procedures

Removing the front panel

You need to remove the front panel in order to remove the following components:

• Control Panel buttons

•Jewel

•Reset and power switches and cables

•Speaker

• UIB (user interface board)

• UIB cable

•DVD drive

•Motherboard (To remove the motherboard, you need to slide the DVD drive a few

NOTE: You do not need to remove the front panel in order to remove the HDD, power

supply, DIMM(s), copier interface board, fan, battery, HDD and DVD drive ribbon cables, or CPU and CPU cooling assembly.

inches out the front of the chassis.)

4-8

Page 55

Accessing components

TO REMOVE THE FRONT PANEL

1. Make sure the ColorPASS is standing in its normal operating position.

2. Shut down the ColorPASS (see page 4-4).

3. Remove the left and right side panels (see page 4-5).

4. Bend the front panel tabs outward to release them from the slots in the chassis.

5. Rotate the front panel away from the chassis.

Take care when rotating the front panel away from the chassis, as the power, reset, and speaker cables are still connected to the front panel.

If you need to remove the front panel completely, (for example, when replacing the front panel with a new one), disconnect the power, reset, and speaker cables from connectors on the motherboard, thread the cables out through the hole in the front of the chassis, and then remove the front panel completely. Transfer the cables to the new front panel as described on page 4-10.

FIGURE 4-4 Removing the front panel completely

Front panel

Tabs (3 of 6)

Power, reset, and speaker cables

4-9

Page 56

Service Procedures

TO REPLACE THE FRONT PANEL

1. Make sure the Control Panel buttons are attached to the user interface board (see page 4-55).

2. If you are replacing the old front panel with a new one, do the following:

•Transfer the jewel from the old front panel to the new one (see page 4-34)

•Transfer the speaker and the power and reset switches from the old front panel to the

new one

NOTE: Do not pull the cables when removing the speaker and the power and reset

switches from the old front panel. Make sure not to damage the prongs on the mounts when removing the switches.

UIB button holes (3 of 7)

Speaker

Mounts

Power switch

Reset switch

FIGURE 4-5 Removing the speaker and power and reset switches

NOTE: Make sure to orient the power and reset buttons and switches correctly when

installing them. The power and reset buttons should be level with the surface of the front panel when properly oriented.

3. If necessary, thread the power, reset, and speaker cables through the hole in the front of the chassis, and then connect them to the appropriate pins on the motherboard. (For connection locations on the motherboard, see Figure 4-15 on page 4-23.)

4. Align the UIB button holes on the front panel with the UIB buttons.

5. Align the tabs on the front panel with the slots in the front of the chassis.

4-10

6. Press the front panel against the chassis until it snaps into place.

Snap the tabs in pairs (that is, both top tabs, both middle tabs, both bottom tabs).

Page 57

Checking internal connections

The most common causes of hardware problems are faulty and loose connections. Before you conclude that any board or component has failed, remove, inspect, and reseat all appropriate connections, and then check whether the problem still occurs.

TO CHECK BOARD AND CABLE CONNECTIONS

NOTE: Follow standard ESD precautions while servicing internal components.

1. Make sure you have powered off the ColorPASS (see page 4-4), removed all the cables from the back panel, and removed the left side panel (see page 4-5).

2. Position the ColorPASS so it is resting on its side and the internal components are facing up.

3. Inspect the boards to make sure they are ﬁrmly seated in their motherboard connectors. Press down ﬁrmly on the boards to make sure each one is securely installed.

The standard board conﬁguration includes the following (from top to bottom): Connector PCI1—Empty Connector PCI2—Copier interface board Connector PCI3—Empty Connector PCI4—Empty Connector PCI5—Empty

4. Inspect ribbon cables to see if they are intact.

Faulty ribbon cables are easily overlooked. Check the contact point between the cable and the connector to ensure that they have not separated. If a ribbon cable appears damaged, substitute it with a tested cable.

5. Make sure that all ribbon cables and power supply cables are seated properly on connectors (see Figure 4-6 on page 4-12).

Cable connectors are keyed to ﬁt only when properly oriented.

6. Make sure that the power, reset, and speaker cables are connected properly to the motherboard. (For connector locations, see Figure 4-15 on page 4-23.)

Make sure that pin 1 of the speaker cable connector (marked with a triangle) corresponds to pin 1 of the motherboard SPKER connector (see Figure 4-15 on page 4-23).

7. Check the front panel fan cable and the CPU fan cable connections to the motherboard.

Gently straighten any bent pins with a pair of needlenose pliers. If, after tightening the connections, you are still experiencing problems, it may be that one or more components are still not getting power. If this is the case, see “Checking voltages” on page 4-43.

4-11

Page 58

Service Procedures

NOTE: Power supply and copier

interface board are not shown.

Cable key From To

1. Power supply cable Power supply a. 4-pin connector—CPU power (P2)

NOTE: Detail of power and

reset cable connections.

b. 20-pin connector—Motherboard power (P1) c. 4-pin connector—DVD drive d. 4-pin connector—HDD

2. Front panel fan cable Front panel fan Motherboard connector FAN3

3. DVD drive ribbon cable DVD drive Motherboard SEC_IDE (Secondary IDE connector)

4. HDD ribbon cable HDD Motherboard PRI_IDE (Primary IDE connector)

5. UIB ribbon cable User interface board Motherboard connector JP20

6. Power, reset, and speaker cables Front panel Motherboard PWR, RST, and SPKER pins

7. CPU fan cable CPU fan Motherboard connector FAN1 or FAN4

IGURE 4-6 Cable connections

4-12

Page 59

Checking internal connections

TO CHECK MOTHERBOARD DIMM CONNECTIONS

1. Check that all DIMMs are locked. If any DIMMs are loose, release and reseat them.

The DIMMs on the motherboard are held in place by levers at each end.

2. To release a DIMM, push outward on the levers on each side of the DIMM.

DIMM

Lever

Socket notch

IGURE 4-7 DIMM and socket

3. Pull the DIMM straight out of the socket.

4. To replace a DIMM, insert the DIMM straight into the socket and close the levers at each side to lock it into place.

OTE: The socket is keyed so that the DIMM ﬁts only one way. (See notches in the ﬁgure

above.) Make sure that the levers close securely around the ends of the DIMM and that each

DIMM is fully seated in its socket.

DIMM notch

Lever

4-13

Page 60

Service Procedures

Restoring and verifying functionality after service

Conclude your inspection and service by reassembling and verifying the ColorPASS.

Reassembling the system

Use the following procedure to reassemble the ColorPASS after inspection or service.

TO REASSEMBLE THE COLORPASS

1. Make sure the ColorPASS is standing in its normal operating position.

2. If you removed the front panel, replace it (see page 4-10).

3. Reseat all boards, cables, connectors, and other parts loosened or removed during inspection or service.

4. Replace the side panel(s) on the chassis.

Insert the edge containing the EMI gasket over the round corner of the chassis. Rotate the side panel until it closes on the chassis (see Figure 4-8 on page 4-15).

Make sure not to damage any cables when replacing the side panel. Fold the cables inside the chassis before replacing the side panel.

5. Replace the two screws that attach the side panel to the chassis.

Do not leave side panels off after servicing. An airﬂow channel is created by the panels and the fan. Leaving the ColorPASS open could reduce the operational life expectancy of internal components.

6. Connect any cables removed during service to the back of the ColorPASS.

7. If the customer had an external storage device (such as a Zip drive) connected to the USB port on the back of the ColorPASS, reconnect it to the USB port.

External storage devices require a ferrite core to be attached to both their power and data cables to prevent electromagnetic interference.

8. If you replaced the motherboard with a new motherboard, make sure that the new motherboard solves the problem you are troubleshooting, and then update the system (see page 4-29).

4-14

Page 61

Screws

Restoring and verifying functionality after service

Left side panel

Round corner on chassis

IGURE 4-8 Replacing the left side panel

4-15

Page 62

Service Procedures

Verifying functionality

Before you leave the customer site, make sure you have completed the steps outlined in Figure 4-9. If you are unable to complete a step, determine the reason and correct the problem before continuing. For more information, see Chapter 5 “Troubleshooting.”

Power on and check startup. See “To connect power and start the ColorPASS” on page 3-1.

Connect the ColorPASS to the copier. See “Connecting to the copier” on page 3-3.

Print the Test Page and Conﬁguration page. See “Verifying the connection” on page 3-4.

Connect the ColorPASS to the network. See “Connecting to the network” on page 3-7 and the

Conﬁguration Guide.

Check the Setup options. See the Conﬁguration Guide.

FIGURE 4-9 ColorPASS connection veriﬁcation steps

4-16

Page 63

Removing and replacing boards

This section includes procedures for removing and replacing the following boards:

• Copier interface board

•User interface board

•Motherboard

For information on installing option boards, see the separate installation instructions provided with those boards.

Copier interface board

The copier interface board (see Figure 4-10) provides the print interface between the ColorPASS and the copier.

The copier interface board is installed in connector PCI2 on the motherboard and occupies one back panel slot. The interface connector at slot 3 on the back panel connects to a cable that attaches to the copier.

Copier interface connector



To connector PCI2 on the motherboard

FIGURE 4-10 Copier interface board

4-17

Page 64

Service Procedures

TO REMOVE THE COPIER INTERFACE BOARD

1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).

2. Make sure the copier interface cable is removed from the back of the ColorPASS.

3. Remove the board mounting bracket screw from back panel slot 3.

4. Remove the reusable tie wrap that attaches the board extender to the board guide.

Do not cut the tie wrap. Squeeze the tab to unlock it, and then open it completely and remove it. You will reattach the tie wrap later when you replace the copier interface board.

5. Remove the copier interface board from motherboard connector PCI2.

Grasp the board at the front and back edge and gently pull the board straight out of its motherboard connector.

6. Place the board in an antistatic bag.

TO REPLACE THE COPIER INTERFACE BOARD

1. If you are replacing the old copier interface board with a new one, unpack the new board and attach the plastic board extender with the screws provided.

Mount the board extender on the component side of the copier interface board.

2. Reseat the copier interface board in connector PCI2 on the motherboard and secure it at back panel slot 3 with the mounting bracket screw you removed earlier.

The copier interface board connector is keyed to ﬁt only when properly oriented.

3. Locate the reusable tie wrap you removed earlier and use it to secure the board extender to the board guide.

Use the tie wrap you removed earlier if it is a reusable type. Otherwise, use a new one.

4. Reassemble the ColorPASS and verify its functionality (see page 4-14).

4-18

Page 65

Removing and replacing boards

User interface board

The user interface board provides the interface between the ColorPASS and the user. The front of the UIB contains circuitry for the following:

•Activity lights (1 green and 1 red LED)

•Display window (LCD)

•Four line selection buttons

•Up and Down buttons

•Menu button

•Jewel lights

The UIB cable routes from a connector on the back of the user interface board to connector J20 on the motherboard (see Figure 4-6 on page 4-12).

Up button pad

Menu button pad

Down button pad

Jewel lights

Activity lights (LEDs)

Line selection button pads

Display window

Front

User Interface Board

cable connector

Back

FIGURE 4-11 Diagram of the user interface board (front and back)

4-19

Page 66

Service Procedures

TO REMOVE THE USER INTERFACE BOARD

NOTE: The UIB is attached to a removable bracket. You do not need to remove the

bracket when removing or replacing the UIB.

1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).

2. Remove the front panel from the chassis (see page 4-9).

3. Remove three of the four screws that secure the UIB to the media bracket.

4. While supporting the UIB, remove the fourth screw.

UIB cable

Mounting post on bracket

(1 of 4)

IGURE 4-12 Removing/replacing the user interface board

5. Disconnect the UIB cable from the connector on the UIB.

Press outward on the connector levers on each side of the connector (see Figure 4-13), and then detach the connector. Avoid pulling on the cable.

Connector levers

Screws (2 of 4)

UIB

4-20

FIGURE 4-13 Detail of ribbon cable connector

6. Place the board in an antistatic bag.

Page 67

Removing and replacing boards

TO REPLACE THE USER INTERFACE BOARD

1. Attach the UIB cable to the connector on the UIB.

Make sure the connector levers close securely around the cable connector.

2. Place the UIB against the bracket and align the mounting holes with the four mounting posts (see Figure 4-12 on page 4-20).

3. Replace the four screws that secure the UIB to the bracket (see Figure 4-12 on page 4-20).

Make sure you use the same screws you removed earlier.

4. Correctly orient the UIB buttons, and then mount them on the UIB.

UIB

Button orientation

FIGURE 4-14 Removing/replacing the UIB buttons

5. Replace the front panel (see Figure 4-4 on page 4-9).

6. Reassemble the ColorPASS (see page 4-14) and verify its functionality (see Figure 4-9 on page 4-16).

4-21

Page 68

Service Procedures

Service Procedures 4

Motherboard

The motherboard has one Intel Pentium 4 2GHz CPU that controls the image data transferred to and from the copier interface board. The motherboard also controls HDD functions and the communication between the ColorPASS and external devices. The motherboard has 4 DIMM sockets. Two sockets contain a 128MB DIMM, for a total of 256MB of memory (see Figure 4-18 on page 4-34). The motherboard also includes ﬁve PCI (Peripheral Component Interconnect) connectors:

• Three 32-bit 33MHz (5V) PCI connectors on PCI bus 0

•One 133/100/66Mhz PCI connector on PCI bus 1

•One 100/66MHz PCI connector on PCI bus 2

Removing the motherboard

The motherboard attaches to the side of the chassis below the power supply. Before you remove the motherboard, you must remove:

• All boards installed on the motherboard

• All cables connected to the motherboard

(these include the motherboard power cable, CPU power cable, front panel fan cable, HDD ribbon cable, DVD drive ribbon cable, power button cable, reset button cable, speaker cable, and UIB cable)

4-22

This section also includes information on the following:

•Replacing or adding DIMM(s)

•Replacing the CPU

•Replacing the battery

•Jumper conﬁguration

Follow ESD and other safety precautions when handling components (see page xiii).

Page 69

Motherboard

Key

1. Keyboard/mouse (option)

2. USB connectors (ES-1000)

3. Parallel port (dongle); COM ports (male = ED-100; female = optional monitor)

4. 10/100/1000BaseT Ethernet port

5. Not used

6. CPU, heatsink, and CPU fan

7. Empty (PCI1)

8. Copier int. board (PCI2)

9. Empty (PCI3)

10. Empty (PCI4)

11. Empty (PCI5)

12. CPU power (P2)

13. CPU fan power (FAN1 or FAN4)

14. Battery (BT1)

15. DIMM1

16. DIMM2

17. DIMM3

18. DIMM4

19. Motherboard power (P1)

20. UIB cable (JP20)

21. BIOS chip (U27)

22. SPKER connection pins

23. RST & PWR connection pins

24. PRI_IDE (for HDD)

25. SEC_IDE (for DVD drive)

26. Front panel fan power (FAN3)

MH—Mounting holes (10 holes)

NOTE: Connectors not listed

are not used.

MH MH

FIGURE 4-15 Diagram of the ColorPASS motherboard

4-23

Page 70

Service Procedures

TO REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD

1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).

2. Remove the front panel (see page 4-8).

3. Remove the following board(s) from the motherboard:

• Copier interface board in motherboard connector PCI2 (see page 4-18) To remove a board, remove its mounting bracket screw(s), grasp the board at the front

and back edge and gently pull it straight out of its connector on the motherboard. Place each board on an antistatic surface.

Remove any other option boards that may be installed in remaining connectors on the motherboard.

4. Remove the plastic cable clamp securing internal cables.

Set the cable clamp aside for use later.

5. Remove the power and ribbon cables from the back of the HDD.

You need to remove these cables to provide clearance for removing the motherboard.

6. Remove the following cables connected to the motherboard:

•Front panel fan cable (FAN3)

•Reset button cable (J22)

•Power button cable (J22)

•Speaker cable (J36)

• HDD ribbon cable (PRI_IDE)

•DVD drive ribbon cable (SEC_IDE)

• UIB ribbon cable (JP20)

•Motherboard power cable (20-pin, P1)

• CPU power cable (4-pin, P2) For motherboard connector locations, see Figure 4-15 on page 4-23.

4-24

Page 71

Motherboard

TO REMOVE THE MOTHERBOARD

NOTE: This procedure assumes that you have already performed the procedure “To

remove boards and cables from the motherboard” on page 4-24.

1. If you are replacing the motherboard with a new motherboard, remove the following from the motherboard:

• DIMM(s) (page 4-35)

• CPU (page 4-36)

2. Slide the DVD drive a few inches out of the front of the chassis (see Figure 4-29 on page 4-52).

You need to move the DVD drive to provide clearance for removing the motherboard.

3. Remove the 10 mounting screws securing the motherboard to the chassis (for screw locations, see Figure 4-15 on page 4-23).

4. Remove the motherboard from the chassis.

Lift the edge of the motherboard (see Figure 4-16). Make sure the back panel connectors on the motherboard clear the chassis while lifting it out of the chassis. Do not touch the contacts and avoid using excessive force.

FIGURE 4-16 Removing the motherboard

Lift the edge of the motherboard and then remove it from the chassis

Fan

Back panel connectors

4-25

Page 72

Service Procedures

Replacing the motherboard

Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the ﬁeld).

If you are installing a new motherboard:

•Transfer the DIMM(s) and CPU from the old motherboard onto the new

• BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old

•Enter Service Mode and make sure the new motherboard solves the problem you are

motherboard.

motherboard onto the new motherboard. Doing so can damage the ColorPASS.

troubleshooting before you update the system. (For details on Service Mode and updating the system, see page 4-29.) Updating the system permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another ColorPASS. If the new motherboard does not solve the problem, do not update the system. Return the new motherboard and unused dongle to inventory.

•Do not reinstall system software before updating the system. Doing so can result in a

permanent “Invalid License” error.

•Do not replace the HDD and the motherboard at the same time. Doing so in the

wrong order, and without updating the system, will cause the system to not function. It is unlikely that both the HDD and the motherboard are defective; therefore, avoid

replacing both to solve one problem. If troubleshooting strategies (checking cables and connections, and so forth) do not solve the problem and you suspect either the HDD or the motherboard are at fault, use the following order to troubleshoot: replace the HDD, install system software, and then check to see if the problem still exists. If it does, perform other procedures, such as replacing the motherboard.

•Update the system using the dongle and the Restore/Update Server Software CD. For

details on updating the system, see page 4-29.

4-26

Page 73

Motherboard

TO REPLACE THE MOTHERBOARD

1. Slide the DVD drive a few inches out the front of the chassis (see Figure 4-29 on page 4-52).

2. Install the motherboard in the chassis.

Angle the motherboard so the back panel connectors on the motherboard ﬁt into the cutouts in the back of the chassis (see Figure 4-16 on page 4-25).

3. Align the mounting holes on the motherboard with the standoffs located in the base of the chassis.

4. Insert the 10 motherboard mounting screws that secure the motherboard to the chassis.

Partially tighten each screw before completing tightening any one screw. Do not overtighten the screws; doing so could damage traces on the motherboard.

5. If you are installing a new motherboard, install the following components from the old motherboard:

• DIMM(s) (see page 4-34)

• CPU (see page 4-36) Do not transfer the BIOS chip from the old motherboard onto the new motherboard.

Doing so can damage the ColorPASS.

Now you are ready to complete motherboard installation.

4-27

Page 74

Service Procedures

TO REPLACE BOARDS AND CABLES

1. Replace the following cables to the motherboard:

• CPU power cable (4-pin, P2)

• Motherboard power cable (20-pin, P1)

• UIB ribbon cable (JP20)

•DVD drive ribbon cable (SEC_IDE)

• HDD ribbon cable (PRI_IDE)

NOTE: The HDD ribbon cable has two sections. Make sure to connect the longer section

of the cable to the motherboard and the shorter section to the HDD. Also, make sure not to switch the DVD drive and HDD ribbon cables. The DVD drive ribbon cable has 40 wires; the HDD ribbon cable has 80 wires.

•Speaker cable (J36)

NOTE: Match the small triangle on the speaker cable connector with Pin-1 on

motherboard connector J36 (top most pin; see Figure 4-15 on page 4-23).

•Power and reset button cables (J22; see detail in Figure 4-15 on page 4-23)

•Front panel fan cable (FAN3)

2. Replace the power and ribbon cables to the backs of the HDD and DVD drive.

3. Secure the ribbon cables and the HDD and DVD drive power cables with the plastic cable clamp you removed earlier.

4. Replace the following board in its motherboard connector:

• Copier interface board in motherboard connector PCI2 (see page 4-18)

NOTE: When installing boards, make sure that the board connectors are properly aligned

with their connectors on the motherboard.

5. Make sure all board mounting bracket screws for boards occupying back panel slots are secured. Press down ﬁrmly on the top of the board as you insert each screw.

OTE: Make sure unused slots have slot covers installed. Uncovered slots reduce the air

ﬂow and could cause the ColorPASS to overheat.

6. Reassemble the ColorPASS (see page 4-14).

7. If you reinstalled the old motherboard, verify functionality (see page 4-16).

4-28

8. If you replaced the motherboard with a new motherboard, proceed to “Verifying new motherboard installation and updating the system” on page 4-29.

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Motherboard

Verifying new motherboard installation and updating the system

After you install a new motherboard and reassemble the system, you need to:

•Verify the new motherboard installation in Service Mode (requires the dongle shipped

For detailed instructions, see “Entering Service Mode” on page 4-30.

•Update the system (requires the dongle and the Restore/Update Server Software CD

with the new motherboard). Service Mode is a temporary state that allows you, before updating the system, to verify

that installing a new motherboard solves a problem with the ColorPASS (For reasons to install a new motherboard, see Chapter 5, “Troubleshooting.”) Service Mode ends automatically when you update the system (described below).

If you determine while in Service Mode that the problem you are troubleshooting is not solved by installing a new motherboard, do not update the system. Reinstall the old motherboard and return the new motherboard and dongle to inventory.

shipped with the new motherboard). Update the system after verifying it in Service Mode. The ColorPASS will not function

permanently until you update the system.

The update process uses the Restore/Update Server Software CD along with the dongle to transfer required settings from the old motherboard onto the new motherboard via the HDD.

NOTE: Do not update the system prematurely. Update the system only after verifying it in

Service Mode. When you want to enter Service Mode, make sure the Restore/Update Server Software CD is not installed in the DVD drive. If you boot the ColorPASS with the Restore/Update Server Software CD in the DVD drive and the dongle attached to the parallel port, the system will be updated automatically and the dongle will be expended. Service Mode is unavailable once the dongle is expended. Remember that once the system is updated, the motherboard cannot be used in another system.

For detailed instructions, see “To update the system” on page 4-32.

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Service Procedures

Entering Service Mode

Use the following procedure after installing a new motherboard to verify that the system functions properly.

TO ENTER SERVICE MODE AND VERIFY THE SYSTEM

1. Unpack the dongle that shipped with the new motherboard and connect it to the parallel port on the back panel (see Figure 4-17).

Remove any other dongle that may be connected to the parallel port and set it aside. Tighten the two screws on the dongle to secure it to the parallel port.

To parallel port

Dongle

FIGURE 4-17 Connecting the dongle

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Motherboard

2. Power on the ColorPASS. When the following screen displays, the ColorPASS is in Service Mode.

Server Name

Service Mode

57044MB X.0

Info

3. Connect the ColorPASS to the copier and print the Test Page (see page 3-4).

4. Connect the ColorPASS to the network. Have the network administrator and download a print job over the network (see the Conﬁguration Guide).

If the problem you are troubleshooting persists, or if you are unable to perform steps 3 and 4 (above) while in Service Mode, you may conclude that the old motherboard was not the source of the problem, and therefore does not need to be replaced. If so, reinstall the old motherboard and return the new motherboard and dongle to inventory. For more details on solving system problems, see Chapter 5, “Troubleshooting.”

If installing a new motherboard solved the problem you are troubleshooting and you are able to print a Test Page and send a print job over the network, you are ready to update the system. Service Mode ends automatically when you update the system (see page 4-32).

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Service Procedures

Updating the system

After you have veriﬁed that the system functions properly with the new motherboard, you must update the system by performing the following procedure.

NOTE: The following procedure assumes that the ColorPASS is fully assembled, powered

on, veriﬁed (see page 4-29), requires an update, and has the correct dongle attached.

TO UPDATE THE SYSTEM

1. Insert the Restore/Update Server Software CD in the DVD drive.

2. Shut down the ColorPASS (see page 4-4).

3. If you have not done so already, connect the dongle to the parallel port on the back of the ColorPASS (see Figure 4-17 on page 4-30).

4. Power on the ColorPASS using the power button on the front panel.

The Update menu appears.

5. Scroll to “Update system”, and then select OK.

Select Option:

Restore system

Restore/Update CD

Select Option:

Update system

Restore/Update CD

Select Option:

Exit

Restore/Update CD

The Update system screen displays.

Uses remaining: 1 To cancel, remove dongle and reboot. OK

Update system

6. Select OK.

The update takes approximately 30 seconds while the message “Do NOT power off!” displays on the Control Panel. Do not power off during the update. Doing so may damage the ColorPASS.

Not used in this procedure

Press the 4th line selection button

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Motherboard

7. At the message “Update Complete!” select OK.

8. Scroll to Exit and select OK.

9. At the message “Remove CD and recycle power,” remove the CD and shut down the ColorPASS (see page 4-4).

10. Remove the dongle and mark it “used” by peeling off the circle on the label. Reinstall any dongle previously removed.

The new motherboard is now updated and cannot be used in another system.

11. Power on the ColorPASS using the power button on the front panel and allow the system to reach Idle.

If an error message appears on the Control Panel, see the following section.

Error messages

The following error messages may appear on the Control Panel LCD if a required system update is not done.

Wrong/Missing. . . dongle—The system was not updated. Install the correct dongle and

repeat the system update procedure.

Used dongle—The single-use dongle has already been used to update a system and

cannot be used again. Obtain an unused dongle and repeat the system update procedure.

Invalid license—This message appears if the motherboard in the system is new, has not

been updated, and the system is not in Service Mode. It appears for approximately 15 seconds before you see the message “It is now safe to power off the system.”

(Unrelated to the system update procedure, this message also appears anytime you attempt to install the wrong system software, that is, software designed for another product.)

Hardware mismatch. Shutdown in progress—This message is displayed if the BIOS chip

from the old motherboard was transferred to the new motherboard. BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old motherboard onto the new motherboard.

Unknown platform—This message is displayed if the update procedure is required but has

not been done. You are most likely to see this message if you attempt to reinstall system software before updating the system. Perform the system update using the one-time use dongle and the Restore/Update Server Software CD.

No service dongle—This message appears for approximately 15 seconds if you remove

the dongle while the ColorPASS is in Service Mode.

If an error condition cannot be corrected, restore the previous conﬁguration, if possible, and contact your authorized service support center.

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Service Procedures

Replacing parts on the motherboard

This section describes how to remove and replace the DIMM, CPU, and battery on the motherboard. Before performing any of these procedures, shut down and open the ColorPASS (see page 4-4 and page 4-5).

DIMMs

The motherboard has four DIMM sockets (DIMM 1–DIMM 4). The ColorPASS ships with 512MB of memory installed as follows:

• DIMM 1 — Empty

• DIMM 2 — Empty

• DIMM 3 — 256MB DIMM

• DIMM 4 — 256MB DIMM

DIMM1

DIMM2

DIMM3

DIMM4

4-34

FIGURE 4-18 Motherboard DIMM sockets

Approved DIMMs are available from your service representative.

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Motherboard

TO REPLACE A DIMM

1. To release a DIMM, push outward on the levers on each side of the DIMM.

DIMM

Lever

Socket notch

IGURE 4-19 Releasing a DIMM

2. Pull the DIMM straight out of the socket.

3. To replace a DIMM, insert the DIMM straight into the socket and close the levers at each side to lock it into place.

OTE: The socket is keyed so that the DIMM ﬁts only one way. (See notches in the

ﬁgure above.) Make sure that the levers close securely around the ends of the DIMM and that each

DIMM is fully seated in its socket.

DIMM notch

Lever

4. Reassemble the ColorPASS (see page 4-14) and verify its functionality (see page 4-16).

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CPU fan

Clamp

Heatsink

Service Procedures

Motherboard CPU

The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 4-37). The CPU cooling assembly consists of a fan, a clamp, a heatsink, and a bracket.

CPU

Bracket

FIGURE 4-20 CPU cooling assembly

Follow standard ESD precautions while handling the motherboard and all components.

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Motherboard

TO REMOVE A CPU

1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).

2. Position the ColorPASS so that it is laying on its side and the components inside the chassis are facing up.

3. Remove the CPU fan cable from motherboard connector FAN1 or FAN4.

4. Remove the CPU cooling assembly:

Be aware that both the cooling assembly and the CPU may be very hot. You may have to let the components cool before attempting to remove them.

•Move the levers on the clamp to the open position (spine up).

•Use a small ﬂathead screwdriver to bend the four hooks out of the slots in the bracket one at a time. Make sure not to damage the motherboard as you bend the hooks out of the bracket.

• Lift the cooling assembly off the CPU socket and set it aside.

5. Lift the CPU socket lever to release the CPU from the socket (see Figure 4-21 on page 4-38).

6. Grasp the CPU by its edges and gently lift it from the socket.

Lever open

Clamp

Hooks

(2 of 4)

Bracket

Slot

Hook

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Service Procedures

TO REPLACE A CPU

1. Raise the socket lever.

2. Insert the CPU into the socket.

Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see Figure 4-21).

3. Lower the socket lever to secure the CPU.

Arrow

Socket lever

Pin 1

IGURE 4-21 Replacing a CPU

CPU

CPU socket

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Motherboard

4. Replace the CPU cooling assembly:

•Make sure the levers on the clamp are in the open position (spine up).

• Align the heatsink so that the fan cable is near motherboard connectors FAN1 and FAN4.

•Place the heatsink on the CPU and inside the bracket.

Make sure the heatsink is fully seated in the bracket on all sides.

•Press down on the clamp until all four hooks engage the slots in the bracket.

Avoid using excessive force when pressing down on the clamp.

• Close the levers simultaneously.

Closing the levers simultaneously applies clamping force equally over the CPU and bracket.

Lever open

Heatsink

CPU

Lever closed

Lever open

Clamp

Hooks

(2 of 4)

Bracket

Slot (1 of 4)

Engage all four hooks, and then close both levers simultaneously

Lever closed

5. Connect the CPU fan cable to the motherboard connector FAN1 or FAN4.

If you are installing a new CPU, secure the fan cable using a tie-wrap. The tie-wrap prevents the fan cable from interfering with the CPU fan. Also, make sure the connector on the cable is securely connected to the motherboard.

6. Reassemble the ColorPASS (see page 4-14) and verify its functionality (see page 4-16).

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Service Procedures

Motherboard battery

The battery on the motherboard is located at BT1. To replace it, use a 3V manganese dioxide lithium coin cell battery (Sony® CR2032 or equivalent).

CAUTION: There is danger of explosion if the battery is replaced with the incorrect type. Replace only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.

ATTENTION: Il y a risque d'explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions du constructeur.

ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

TO REPLACE THE MOTHERBOARD BATTERY

1. Locate the battery on the motherboard (see Figure 4-15 on page 4-23).

2. Carefully push the clip away from the battery to eject the battery.

Clip

Battery

Socket

IGURE 4-22 Motherboard battery

3. Lift the battery out of its socket.

4. To insert a new battery, place it in the socket so that the positive (+) side of the battery faces up.

5. Press the battery down into the socket until it snaps into place.

Make sure the battery is securely installed in the socket.

6. Reassemble the ColorPASS (see page 4-14) and verify its functionality (see page 4-16).

7. Conﬁgure the time and date in Setup.

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Motherboard

Motherboard jumpers

The following table shows the factory default conﬁguration for speciﬁc motherboard jumpers. No other jumpers are used. Jumper conﬁgurations should not be changed.

Jumper Jumper area Description

(default conﬁguration)

JP1

JP9

JP10

JP24

Open

Closed

Open

• Clear CMOS and password. Normal operation = no jumper installed.

• PCI/PCI-X mode (PCI Bus 1/Slot 1) Normal operation = PCI mode enabled; jumper installed. This setting should not be changed.

• PCI/PCI-X mode (PCI Bus 2/Slot 2) Normal operation = PCI mode enabled; jumper installed. This setting should not be changed.

•Enable/Disable Intel 82551QM/8254OEM NIC chip Normal operation = enabled; no jumper installed. This setting should not be changed.

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Service Procedures

Fan

A fan mounted inside the ColorPASS chassis draws air into the ColorPASS to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the ColorPASS. If you do not hear the fan, there may be a faulty power connection (see “To check board and cable connections” on page 4-11).

The following procedures describe how to remove and replace the fan.

TO REMOVE THE FAN

1. Shut down and open the ColorPASS (see page 4-4).

2. Remove the fan cable from motherboard connector FAN3.

3. Release the fan from the fan bracket by bending the hooks on the bracket.

Hook

(1 of 2)

4. Remove the fan from the chassis.

TO REPLACE THE FAN

1. Align the fan.

2. Press the fan into bracket until it clicks into place.

Fan bracket

Fan

IGURE 4-23 Removing the fan

An arrow on the side of the fan indicates the airﬂow direction. Make sure the fan is positioned so that the arrow points inside the ColorPASS and the fan cable can reach motherboard connector FAN3.

Make sure the hooks on the bracket close over the edge of the fan.

4-42

3. Connect the fan cable to motherboard connector FAN3.

4. Reassemble the ColorPASS (see page 4-14) and verify its functionality (see page 4-16).

Page 89

Power supply

The fan-cooled 350-watt power supply has an automatic input voltage selection circuit. The input voltages are 90-135VAC and 180-265VAC.

Checking voltages

You can check power supply functionality using a multimeter at the power cable connectors supplying power to the motherboard, CPU, HDD, and DVD drive.

Test voltages on the connectors of the power supply cables, not on the board or component connectors. The following table describes the power connectors.

TABLE 4-1 ColorPASS power connectors

Connector Pins Color Voltage

20-pin Motherboard

4-pin CPU

4-pin HDD

4-pin DVD drive

1, 2, 11 Orange +3.3V 3, 5, 7, 13, 15, 16, 17 Black GND 4, 6, 19, 20 Red +5V 8Gray POWER GOOD 9Purple +5VSB 10 Yellow +12V 12 Blue -12V 14 Green PS-ON 18 White -5V 1Black GND 2Black GND 3Yellow +12V 4Yellow +12V 1Yellow +12VDC 2Black common 3Black common 4Red +5VDC 1Yellow +12VDC 2Black common 3Black common 4Red +5VDC

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Service Procedures

Removing and replacing the power supply

This section describes how to remove and replace the power supply.

TO REMOVE THE POWER SUPPLY

1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).

2. Remove the 4-pin power cable from the HDD.

3. Remove the 4-pin power cable from the DVD drive.

4. Remove the 20-pin motherboard power cable from motherboard connector P1.

5. Remove the 4-pin CPU power cable from motherboard connector P2.

6. Remove the reusable tie wrap securing the power cables to the chassis support beam.

Do not cut the tie wrap. Squeeze the tab to unlock it, and then open it completely and remove it. You will reattach the tie wrap later when you replace the power supply.

7. Remove three of the four screws that attach the power supply to the chassis (see Figure 4-24 on page 4-45).

8. While supporting the power supply, remove the fourth screw.

Set the screws aside so you can replace them later.

9. Lift the power supply out of the chassis.

Carefully gather the power supply cables as you remove the power supply.

TO REPLACE THE POWER SUPPLY

1. Support the power supply inside the chassis and align the mounting holes with the four holes on the back of the chassis.

2. Attach the power supply to the chassis from the outside with the four screws you removed earlier (see Figure 4-24 on page 4-45).

If you are installing a new power supply, make sure to use the screws that came with the new power supply to attach it to the chassis.

3. Connect the 4-pin CPU power cable to motherboard connector P2 (see Figure 4-15 on page 4-23 for connector locations).

4. Connect the 20-pin motherboard power cable to motherboard connector P1.

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5. Connect the 4-pin power cable to the DVD drive.

6. Connect the 4-pin power cable to the HDD.

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Power supply cables

Power supply

7. Locate the reusable tie wrap you removed earlier and use it to attach the loose section of the power cable to the chassis support beam (see Figure 4-24 on page 4-45).

Gather the cable against the support beam with the tie wrap, and then thread the tie wrap to secure the cable.

8. Reassemble the ColorPASS (see page 4-14) and verify its functionality (see page 4-16).

Power supply

Chassis support beam

Back panel

Screw (1 of 4)

IGURE 4-24 Removing the power supply

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Service Procedures

Hard disk drive

The factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed on the Control Panel.

If you replace the HDD with a new one, you will need to install system software on the new HDD. (Spare HDDs are shipped without system software installed.)

Do not replace the HDD and the motherboard at the same time. Doing so in the wrong order, and without updating the system (see page 4-26), will cause the system to not function.

It is unlikely that both the HDD and the motherboard are defective; therefore, avoid replacing both to solve one problem. If troubleshooting strategies (checking cables and connections, and so forth, see page 4-11) do not solve the problem and you suspect either the HDD or the motherboard are at fault, use the following order to troubleshoot: replace the HDD, install system software, and then check to see if the problem persists. If it does, perform other procedures, such as replacing the motherboard (see page 4-26).

Proper handling

Improper handling can damage the HDD. Handle the HDD with extreme care:

•Use proper ESD practices when grounding yourself and the ColorPASS.

•Keep magnets and magnetic-sensitive objects away from the HDD.

•Do not remove the screws on top of the HDD. Loosening these screws voids

the warranty.

•Never drop, jar, bump, or put excessive pressure on the HDD.

•Handle the HDD by its sides and avoid touching the printed circuit board.

• Allow the HDD to reach room temperature before installation.

HDD problems may be caused by the following:

• Loose or faulty connection

•Faulty ribbon cable

•Faulty hard disk drive

Make sure you attach an ESD grounding wrist strap and follow standard ESD precautions before handling ColorPASS components.

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Hard disk drive

Motherboard

Front panel

DVD drive

HDD bracket

HDD

IGURE 4-25 ColorPASS HDD

The HDD is mounted inside a bracket below the DVD drive.

If you are replacing the HDD with a new one, you will need:

• The appropriate system software and documentation for the ColorPASS you

are servicing.

•A compatible version of the user software for the networked computers that will be

printing to the ColorPASS.

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Service Procedures

TO REMOVE THE HDD

1. If you are removing the HDD in order to install a new drive, ﬁrst give the network administrator the opportunity to print the Job Log and to save any custom simulations. Also, print the Conﬁguration Page and the Font List from the Functions menu (if possible; see page 4-59 for a detailed description).

2. Shut down and open the ColorPASS (see page 4-4 and page 4-5).

3. Remove the 4-pin power supply cable from the HDD.

4. Remove the HDD ribbon cable from the HDD by pulling the connector (not the cable) straight out from the HDD.

5. Slide the HDD bracket off the shelf and lift it out of the chassis. (See Figure 4-26.)

Unlock the HDD bracket by removing the reusable tie wrap securing the latch to the chassis support beam, moving the latch toward the back panel, and then sliding the bracket off the bracket shelf.

Avoid striking the DIMM(s) as you remove the HDD bracket.

NOTE: You will encounter slight resistance as you slide the bracket off the shelf. The

resistance is caused by two tension points on the bottom of the bracket. The resistance helps control the bracket’s movement during removal and installation.

Chassis

DIMMs

support beam

Latch

HDD bracket

Shelf

Tension points

4-48

FIGURE 4-26 Removing/replacing the HDD bracket

Page 95

crew (1 of

HDD bracket

Hard disk drive

6. Remove the four screws that attach the HDD to the HDD bracket. (See Figure 4-27.)

HDD

IGURE 4-27 Removing the HDD from the HDD bracket

7. Remove the HDD from the HDD bracket and place it in an antistatic bag.

Do not unscrew the screws on the HDD cover. Loosening these HDD screws will break the seal and void the HDD warranty.

Do not touch the drive with magnetic objects (such as magnetic screwdrivers), and avoid placing items such as credit cards and employee ID cards that are sensitive to magnets near the HDD.

Replacement HDDs are not shipped with system software pre-installed. After installing the drive, you need to install the appropriate system software.

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Service Procedures

TO REPLACE THE HDD

NOTE: Do not install a new HDD and a new motherboard at the same time. If you

suspect that the ColorPASS needs a new HDD and a new motherboard, ﬁrst install the new HDD and install system software. Then install a new motherboard and perform the system update procedure (see page 4-26 and page 4-29).

1. If you are installing a new HDD, unpack the drive.

Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or place objects sensitive to magnets near the HDD.

2. Position the HDD inside the HDD bracket and align the front-most mounting holes on the HDD with the four holes in the bracket (see Figure 4-26 on page 4-48).

The HDD will extend about an inch past the rear of the bracket when correctly installed.

3. Replace the four screws you removed earlier to attach the HDD to the bracket.

4. Slide the bracket all the way onto the shelf and secure it by moving the latch toward the front panel.

Avoid striking the DIMM(s) as you replace the HDD bracket.

NOTE: You will encounter slight resistance as you slide the bracket onto the shelf. The

resistance is caused by two tension points on the bottom of the bracket. The resistance helps control the bracket’s movement during removal and installation.

5. Secure the latch to the chassis support beam with the reusable tie wrap you removed earlier.

6. Connect the HDD ribbon cable to the HDD.

OTE: The longer segment of the HDD ribbon cable connects to the motherboard.

Do not switch the DVD drive and HDD ribbon cables. The DVD drive ribbon cable has 40 wires; the HDD ribbon cable has 80 wires.

7. Connect the 4-pin power supply cable to the HDD.

The connectors are keyed to ﬁt only one way.

8. Reassemble the ColorPASS (see page 4-14).

9. Connect the cables you removed from the back panel.

10. If you replaced the HDD with a new HDD, install system

If a startup error appears on the Control Panel when you power on the ColorPASS, check the connections.

11. Verify ColorPASS functionality (see page 4-16).

software (see page 4-56).

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DVD drive

The DVD drive is mounted in an enclosure inside the chassis above the HDD. The DVD drive is used to install system software onto the HDD.

DVD drive

FIGURE 4-28 ColorPASS DVD drive

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Service Procedures

TO REMOVE THE DVD DRIVE

1. Shut down and open the ColorPASS (see page 4-4 and page 4-5).

2. Remove the front panel (see page 4-8).

3. Remove the 4-pin power supply cable from the DVD drive.

4. Remove the DVD drive ribbon cable from the DVD drive by pulling the connector (not the cable) straight out.

5. Press the latches on the sides of the DVD drive and slide the DVD drive out the front of the chassis.

Make sure not to damage the EMI gasket around the DVD enclosure.

FIGURE 4-29 Removing/replacing the DVD drive

DVD drive

Latch

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DVD drive

TO REPLACE THE DVD DRIVE

1. If you are installing a new DVD drive, remove the guide rails from the old DVD drive and install them on the new drive.

Guide rail

(1 of 2)

Screw

(1 of 4)

FIGURE 4-30 Exploded view of the DVD drive

2. Align the DVD drive with its slot in the front of the chassis (see Figure 4-29 on page 4-52).

3. Slide the DVD drive into the chassis until the latches click into place.

Make sure not to damage the EMI gasket around the DVD enclosure.

4. Connect the DVD drive ribbon cable to the DVD drive.

5. Connect the 4-pin power supply cable to the DVD drive.

The connectors are keyed to ﬁt only one way.

6. Replace the front panel (see page 4-10).

7. Reassemble the ColorPASS (see page 4-14) and verify its functionality (page 4-16).

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Service Procedures

Jewel

Some upgrades or product modiﬁcations may require you to replace the jewel on the front panel. The following procedure describes how to replace the jewel.

Jewel

4-54

FIGURE 4-31 Front panel jewel

TO REPLACE FRONT PANEL JEWEL

1. Remove the front panel (see page 4-9).

2. From the back of the front panel, push the jewel out through its slot in the front panel.

3. From the front of the panel, place the new jewel in the slot and press down until it snaps into place.

Make sure to correctly orient the jewel. The jewel’s lower tabs are larger than the upper tabs.

4. Replace the front panel (see page 4-10).

5. Reassemble the ColorPASS (see page 4-14).

Canon PS-NX6000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

About this guide

About the illustrations in this guide

Terminology and conventions

Precautions

Tools you will need

Chapter 1: Introduction

Features

How the ColorPASS operates

Print options

User software

Fiery WebTools

Installation sequence

Chapter 2: Preparing for Installation

Checking the customer site

Setting customer expectations

Unpacking the ColorPASS

Front and back panels

Preliminary checkout

Chapter 3: Connecting the ColorPASS

Connecting to the copier

Verifying the connection

Installing additional options

Connecting to the network

Using the Control Panel

Activity light

Buttons

Control Panel screens and icons

Shutting down and restarting

Overview

Chapter 4: Service Procedures

System software

Accessing components

Removing the front panel

Checking internal connections

Restoring and verifying functionality after service

Reassembling the system

Verifying functionality

Removing and replacing boards

Copier interface board

User interface board

Motherboard

Removing the motherboard

Replacing the motherboard

Verifying new motherboard installation and updating the system

Replacing parts on the motherboard

Motherboard CPU

Motherboard battery

Motherboard jumpers

Power supply

Checking voltages

Removing and replacing the power supply

Hard disk drive

DVD drive

Jewel