Canon MULTIPASS C545 User Manual

OLOR BUBBLE JET

™

PRINTER

MULTIPASS

™

FAX • SCANNER • COPIER

User's Manual

C545

Copyright

Disclaimer

This manual is copyrighted by Canon Computer Systems, Inc. (CCSI) with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or part, without prior written consent of CCSI.

Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon MultiPASS system. All statements, technical information, and recommendations in this guide and in any guides or related documents are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representations or warranties concerning the products described.

Your MultiPASS and the softwar e media included with your system hav e been sold to you subject to the limited warranties set forth in the warranty and license agreement enclosed with the respective products. All software is licensed AS IS, as described in the license agreement enclosed with the software media. Further, CCSI reserves the right to make changes in the speciﬁcations of the products described in this guide at any time without notice and without obligation to notify any person of such changes.

Trademarks

Canon, BCI, BJ, Bubble Jet, MultiPASS, ScanGear, and UHQ are trademarks and SelectExchange is a service mark of Canon Inc.

PowerPrint, SpoolMaster, and the Infowave logo are trademarks of Infowave Software Inc.

Apple, Finder, ColorSync and Macintosh are registered trademarks of Apple Computer, Inc. ScanTastic is a trademark of Second Glance Software.

Portions copyrighted by Infowave Software, Inc. and Second Glance Software. All other product and brand names are trademarks or service marks of their respective owners.

ENERGY STAR® COMPLIANT

As an ENERGY STAR® Partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efﬁciency.

Preface

Users in the U.S.A.

PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT

A. Location

Supply a suitable table, cabinet, or desk. See Appendix A for the unit’s dimensions and weight.

B. Order Information

1. Only a single line, touch-tone or rotary telephone set is to be used.

2. Order an RJ11-C modular jack (USOC code), which should be installed by the phone company. If the RJ11-C jack is not present, installation cannot occur.

3. Order a normal business line from your telephone compan y’ s business representative. The line should be a regular voice grade line or the equivalent. Use one line per unit.

DDD (DIRECT DISTANCE DIAL) LINE

-orIDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF Y OU

COMMUNICATE OVERSEAS

Preface

Canon recommends an individual line following industry standards, e.g. the 2500 (Touch Tone) or 500 (Rotary/Pulse Dial) telephones. A dedicated extension off a PBX unit without “Call Waiting” can be used with your MultiPASS. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.

C. Power Requirements

This equipment should be connected to a standard 120 volt AC, thr ee-wire grounded outlet only. Do not connect this unit to an outlet or power line shared with other appliances that cause “electrical noise”. Air conditioners, electric typewriters, copiers, and machines of this sort generate electrical noise which often interferes with communications equipment and the sending and receiving of documents.

iii

CONNECTION OF THE EQUIPMENT

This equipment complies with Part 68 of the FCC rules. On the rear panel of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence N umber (REN) for this equipment. If requested, this information must be given to the telephone company. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.

An FCC compliant telephone cord and modular jack is provided with this equipment. This equipment is designed to be connected to the t elephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See Installation instructions for details.

The REN is used to determine the quantity of devices which may be connected to the telephone line. Exc essi ve RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed ﬁve (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.

IN CASE OF EQUIPMENT MALFUNCTION

Should any malfunction occur which cannot be corrected by the procedures described in this or unplug the power cord. The telephone line should not be reconnected

User’ s Manual

, disconnect the equipment from the telephone line

or the power cord plugged in until the problem is completely resolved. Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Authorized Service Facility locations can be obtained by calling the Canon Computer Systems Customer Care Center. (See page 1-9 for details.)

Preface

RIGHTS OF THE TELEPHONE COMPANY

Should the equipment cause harm to the telephone network, the telephone company may temporarily disconnect service. The telephone company also retains the right to make changes in facilities and services which may affect the operation of this equipment. When such changes are necessary, the telephone company is required to give adequate prior notice to the user.

WARNING

Do not make any changes or modiﬁcations to the equipment unless otherwise speciﬁed in this manual. If such changes or modiﬁcations should be made, you could be required to stop operation of the equipment.

MultiPASS C545: Facsimile Transceiver, Model H12159 This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept an interference received, including interference that

may cause undesired operation.

This equipment has been tested and found to comply with the limits for a class

B digital device, pursuant to Part 15 of the FCC Rules. These limits ar e designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Preface

Reorient or relocate the receiving antenna.

❑

Increase the separation between the equipment and receiver.

❑ ❑

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

❑

Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of FCC Rules. Do not make any changes or modiﬁcations to the equipment unless otherwise speciﬁed in this manual. If such changes or modiﬁcations should be made, you could be required to stop operation of the equipment.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time it is sent and an identiﬁcation of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.

To automatically enter this information into your MultiPASS, follow the instructions in your

Quick Start Guide

Preface

Users in Canada

PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT

A. Location

Supply a suitable table, cabinet, or desk. See dimensions and weight.

B. Order Information

1. Only a single line, touch-tone or rotary telephone set terminated with a standard 4-pin modular phone plug. (Touch tone is recommended if available in your area.)

2. Order an RJ11-C modular jack (USOC code), which should be installed by the phone company. If the RJ11-C jack is not present, installation cannot occur.

3. Order a normal business line from your telephone compan y’ s business representative. The line should be a regular voice grade line or equivalent. Use one line per unit.

DDD (DIRECT DISTANCE DIAL) LINE

-orIDDD (INTERNATIONAL DIRECT DISTANCE DIAL) LINE IF Y OU

COMMUNICATE OVERSEAS

Appendix A

for the unit’s

Preface

Canon recommends an individual line following industry standards, e.g. the 2500 (Touch Tone) or 500 (Rotary/Pulse Dial) telephones. A dedicated extension off a PBX without “Camp On” signals is also permissable with your MultiPASS. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.

vii

NOTICE

C. Power Requirements

The power outlet should be a three-prong grounded receptacle (Single or Duplex). It should be independent from copiers, heaters, air conditioners or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amperes. The RJ11-C modular jack should be relatively close to the power outlet to facilitate installation.

The Industry Canada label identiﬁes certiﬁed equipment. This certiﬁcation means that the equipment meets telecommunications networks protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certiﬁed equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

viii

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Preface

The Ringer Equivalence Number (REN) assigned to each terminal device pro vides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN of this product is 0.3.

CANON CANADA INC.

1-800-263-1121

24 HOURS A DAY, SEVEN DAYS A WEEK

Preface

Chapter 1: Introduction.......................................................................................1-1

Welcome..................................................................................................................1-2

Main Features of the MultiPASS............................................................................1-2

Using the MultiPASS Desktop Manager Software................................................1-3

Hardware and Software Requirements..................................................................1-3

Supplies and Accessories........................................................................................1-4

BJ Cartridges and BJ Tanks................................................................................1-4

Canon Specialty Papers......................................................................................1-6

Using Your Documentation...................................................................................1-7

Type Conventions Used in This Manual...........................................................1-8

Getting Help From Canon.....................................................................................1-9

Servicing the MultiPASS...................................................................................1-10

Important Safety Instructions.............................................................................1-10

Main Components of the MultiPASS..................................................................1-14

Front View.........................................................................................................1-14

Back View..........................................................................................................1-15

Inside View........................................................................................................1-15

Operation Panel................................................................................................1-16

Special Function Buttons.................................................................................1-18

Chapter 2: Paper Handling..................................................................................2-1

Print Media Requirements.....................................................................................2-2

Selecting Print Media.............................................................................................2-3

Print Media Guidelines..........................................................................................2-6

Setting the Paper Thickness Lever.........................................................................2-6

Loading Paper.........................................................................................................2-9

Guidelines...........................................................................................................2-9

Loading Paper in the Multi-Purpose Tray.......................................................2-11

Loading Envelopes................................................................................................2-14

Using Canon’s Specialty Papers...........................................................................2-16

Specialty Paper Guidelines...............................................................................2-16

Printing on High Resolution Paper.................................................................2-18

Printing on Fabric Sheets.................................................................................2-21

Printing on Banner Paper................................................................................2-23

Contents

Chapter 3: Document Handling..........................................................................3-1

Document Requirements for Faxing, Copying, and Scanning............................3-2

Problem Documents..............................................................................................3-3

Scanned Image Area...........................................................................................3-4

Selecting Automatic/Manual Document Feed......................................................3-5

Loading Documents for Automatic Feed..........................................................3-6

Loading Documents for Manual Feed.............................................................3-11

Copying Documents............................................................................................3-13

Setting the Paper Type for Color Copying..........................................................3-16

Setting the Length of the Bottom Margin for Color Printing............................3-17

Chapter 4: Sending Faxes ...................................................................................4-1

Preparing to Send a Fax.........................................................................................4-2

Adjusting the Quality of Your Faxes..................................................................4-2

Dialing Methods.................................................................................................4-5

Sending Methods....................................................................................................4-6

Memory Sending................................................................................................4-6

Manual Sending..................................................................................................4-8

Canceling Sending................................................................................................4-10

Removing the Document From the Automatic Document Feeder (ADF).......4-11

Redialing When the Line Is Busy.........................................................................4-13

Manual Redialing..............................................................................................4-13

Automatic Redialing.........................................................................................4-13

Sequential Broadcasting.......................................................................................4-15

Sending a Document to More Than One Destination...................................4-15

Documents Stored in Memory............................................................................4-19

Printing a List of Documents in Memory.......................................................4-19

Printing a Document in Memory....................................................................4-20

Deleting a Document From Memory..............................................................4-23

Special Dialing......................................................................................................4-25

Dialing Through a Switchboard......................................................................4-25

Dialing a Long Distance Number....................................................................4-25

Switching Temporarily to Tone Dialing..............................................................4-27

Contents

Chapter 5: Receiving Faxes.................................................................................5-1

Different Ways to Receive a Fax.............................................................................5-2

Receiving Both Faxes and Telephone Calls Automatically:

Fax/Tel Mode ......................................................................................................5-4

Receiving Faxes Manually: MANUAL MODE..................................................5-5

Receiving Faxes Automatically: FAX ONLY MODE.........................................5-5

Receiving With an Answering Machine: ANS.MACHINE MODE..................5-5

Receiving Using the Distinctive Ring Pattern Detection

Feature: DRPD....................................................................................................5-6

Receiving in Color..................................................................................................5-8

Receiving While Registering, Copying, or Printing..............................................5-8

Receiving Faxes in Memory When a Problem Occurs..........................................5-9

Canceling Receiving.............................................................................................5-11

Chapter 6: Maintenance .....................................................................................6-1

MultiPASS Guidelines ............................................................................................6-2

Periodic Cleaning...................................................................................................6-3

Cleaning the Outside of the MultiPASS............................................................6-4

Cleaning the Interior of the MultiPASS ............................................................6-4

BJ Cartridges and BJ Tanks..................................................................................6-10

Maintenance.....................................................................................................6-11

Using Ink...........................................................................................................6-12

Testing and Cleaning the BJ Cartridge Print Head.........................................6-13

When to Replace the BJ Cartridge...................................................................6-15

Replacing the BJ Cartridge...............................................................................6-16

Replacing a BJ Tank in the BC-21e Color BJ Cartridge..................................6-22

Storing a BJ Cartridge ......................................................................................6-28

Transporting the MultiPASS................................................................................6-30

xii

Chapter 7: Troubleshooting ................................................................................7-1

If You Cannot Solve the Problem..........................................................................7-2

Clearing Jams..........................................................................................................7-3

Jams in the Automatic Document Feeder (ADF).............................................7-3

Jams in the Multi-Purpose Tray.........................................................................7-5

LCD Messages.....................................................................................................7-6

Printing Problems.............................................................................................7-15

Print Quality Problems........................................................................................7-19

Color Printing and Copying Problems...............................................................7-21

Paper Feeding Problems.......................................................................................7-24

Faxing Problems...............................................................................................7-26

Telephone Problems.........................................................................................7-31

Copying Problems................................................................................................7-32

General Problems.................................................................................................7-33

If the Power Goes Out..........................................................................................7-34

Contents

Appendix A: Specifications.................................................................................A-1

Printing Speciﬁcations..........................................................................................A-2

BJ Cartridges..........................................................................................................A-5

Facsimile................................................................................................................A-6

Copier ....................................................................................................................A-8

Scanner...................................................................................................................A-9

MultiPASS Desktop Manager Software..............................................................A-12

General Speciﬁcations.........................................................................................A-13

Glossary.................................................................................................................G-1

Index.......................................................................................................................I-1

Contents

xiii

xiv

Contents

Chapter 1

Introduction

This chapter introduces you to your MultiPASS and brieﬂy describes the main features. It describes the supplies available for use with your MultiPASS, and explains how to use your documentation.

❑

Welcome.........................................................................................................1-1

❑

Main Features of the MultiPASS ...................................................................1-2

Using the MultiPASS Desktop Manager Software........................................1-3

❑

Hardware and Software Requirements.........................................................1-4

❑ ❑

Supplies and Accessories................................................................................1-4

●

BJ Cartridges and BJ Tanks......................................................................1-4

●

Canon Specialty Papers...........................................................................1-5

Using Your Documentation...........................................................................1-7

❑

Type Conventions Used in This Manual ................................................1-8

●

❑

Getting Help From Canon.............................................................................1-9

Servicing the MultiPASS........................................................................1-10

●

Important Safety Instructions.....................................................................1-10

❑ ❑

Main Components of the MultiPASS .........................................................1-14

Front View..............................................................................................1-14

●

Back View...............................................................................................1-15

●

Inside View.............................................................................................1-15

●

Operation Panel.....................................................................................1-16

●

Special Function Buttons.......................................................................1-18

●

Introduction

Chapter 1 Introduction

1-1

Welcome

Thank you for purchasing the Canon MultiPASS C545—the multi-talented color printer for your home ofﬁce and the whole family . We are sure that your MultiPASS C545 will provide all you need in one machine: Color Bubble Jet printer, plain paper fax, color copier, and color scanner.

Main Features of the MultiPASS

1-2

The MultiPASS is a complete multifunction system for your home or small ofﬁce. The MultiPASS combines the following essential ofﬁce machines into a single, convenient desktop unit:

Color Printer

❑ ❑

Color Fax Machine Plain Paper Fax Machine

❑

Color Copier

❑ ❑

Color Scanner

In addition, you can attach a telephone and/or an answering machine to your MultiPASS.

Introduction Chapter 1

The multitasking ability of your MultiPASS enables you to perform a number of operations simultaneously. For example, you can print, scan a document, or make copies at the same time you are sending or receiving a fax.

The compact size of the MultiPASS makes it ideal for desktop use, and lets you use it in places where other machines might not ﬁt.

Using the MultiPASS Desktop Manager Software

Canon’s MultiPASS Desktop Manager software package allows you to use or conﬁgure the printing, faxing, scanning, and telephone functions of your MultiPASS directly from your computer.

For more details on using your MultiPASS with the MultiPASS Desktop Manager software, refer to the in Adobe® Acrobat® PDF format on your MultiPASS C545 Installer CD. You can open the folder on your hard disk. If you do not have Adobe Acrobat loaded, simply follow the instructions to load it on your system.

Software Guide

MultiPASS Desktop Manager Software Guide

from your CD or from the MultiPASS Desktop Manager

. This manual is

Hardware and Software Requirements

Before you start, make sure you have the following computer setup. These are the minimum requirements.

Introduction

❑

Power PC™, iMac, G3 or G4 USB enabled System 8.5 or later

❑ ❑

32MB of RAM (64MB recommended) 75MB of available hard disk space; 150 MB recommended

❑

CD-ROM drive (2x or better)

❑ ❑

Color monitor with 256 or more colors and 800 x 600 pixel display USB-to-Parallel cable (included)

❑

Chapter 1 Introduction

1-3

Supplies and Accessories

Your MultiPASS C545 supports ex c ellent and unique print media options that will allow you to produce dazzling, professional, and fun presentations. All of these print media are specially designed and manufactured to work with your Canon MultiPASS so you can produce the ﬁnest output possible.

Canon has an extensive dealer network equipped to offer y ou supplies as y ou need

HELP

BJ Cartridges and BJ Tanks

them. To ﬁnd a dealer near you, call the Canon Referral Service at

1-800-OK-CANON

If supplies are not available from your local dealer, you can order directly from Canon by calling 1-800-385-2155.

Your MultiPASS comes with:

❑

One BC-21e Color BJ® Cartridge One SB-21 Ink Cartridge Storage Box

❑

One extra BCI-21 Black BJ Tank

❑

You can also purchase the following BJ cartridge for use with the MultiPASS:

(1-800-652-2666).

1-4

❑

BC-20 Black BJ Cartridge

You can purchase the following BJ tanks for use in the BC-21e Color BJ Cartridge:

❑

BCI-21 Black BJ Tank (one extra BJ tank comes with the printer) BCI-21 Color BJ Tank

❑

Introduction Chapter 1

BJ cartridges contain the Bubble Jet print head and ink, while BJ tanks contain ink only. Some BJ cartridges, like the BC-21e Color BJ Cartridge, contain replaceable BJ tanks; when you run out of ink, you can replace the empty tank. Some BJ cartridges, like the BC-20 Black BJ Cartridge, contain both the print head and ink; when you run out of ink, you replace the entire BJ cartridge. See Chapter 6,

Maintenance

Canon has more engineers dedicated to creating quality ink for providing the best results for output on Bubble Jet products than any other organization. Canon does not prohibit the use of third-party inks and the use of third-party inks does not invalidate the product’s limited warranty. However, Canon cannot guarantee the quality or performance of your MultiPASS when you are using inks from other suppliers.

Canon’s limited warranty does not cover damage caused to Canon’s Bubble Jet products that is attributable to the use of third party parts or supplies, including inks. The limited warranty remains in effect for its life once that particular damage has been properly repaired.

For optimum printing results, Canon recommends that you use only Canon ink cartridges.

, for details on replacing BJ cartridges and BJ tanks.

Introduction

Chapter 1 Introduction

1-5

Canon Specialty Papers

Canon manufactures numerous specialty papers, including:

Glossy Photo Paper

❑ ❑

Banner Paper

❑

Brilliant White Paper High Resolution Paper

❑ ❑

T-Shirt Transfers

❑

Greeting Cards Bubble Jet Paper (water resistant)

❑ ❑

Transparencies

❑

High Gloss Film

See Chapter 2,

Paper Handling

, for details on Canon’s Specialty Papers.

1-6

Introduction Chapter 1

Using Your Documentation

Your MultiPASS includes the following documentation to help you learn how to use your unit quickly and easily. You can access the online Adobe Acrobat PDF format manuals either from your MultiPASS C545 Installer CD or from the MultiPASS Desktop Manager folder on your hard drive.

Quick Start Guide

❑

This foldout sheet describes how to unpack and set up your new MultiPASS unit. It includes instructions on how to install the software that comes with the MultiPASS C545, including the MultiPASS Fax Setup Utility, ScanTastic™ for MultiPASS scanning software, the MultiPASS Toolbar, and the MultiPASS Printer Driver. This software enables you to use all the features of the MultiPASS C545 —color printing, color copying, faxing, and color scanning.

MultiPASS C545 User’s Manual

❑

This online manual (in Adobe A cr obat format) offers detailed information on how to operate your new MultiP ASS. It describes how to use the MultiPASS as a monochrome or color printer and covers the basics on how to send and receive faxes. It also includes maintenance, troubleshooting, and speciﬁcations.

❑

MultiPASS Desktop Manager Software Guide

This online manual (in Adobe Acrobat format) describes how you use the MultiPASS Desktop Manager software — the Printer Driver, F ax Setup U tility , and ScanTastic for MultiPASS. If you plan to use the scanning features, the Toolbar, and set up fax preferences with the Fax Setup U tility, you must install the MultiPASS Desktop Manager software. You can then use the Desktop Manager software to deﬁne and control all of the features of the MultiPASS.

Introduction

❑ Standalone Fax Manual

This online manual (in Adobe Acrobat format) describes how you use the operation panel on the MultiPASS to control all your faxing and receiving functions. If you decide not to install and use the M ultiPASS Fax Setup Utility, you can still use many of the features of the MultiPASS. In this case, you will deﬁne and control the features of the MultiPASS through the operation panel.

Chapter 1 Introduction

1-7

Type Conventions Used in This Manual

Please read the list below of symbols, terms, and abbreviations used in this manual, and make sure you know what they mean. A c omplete glossary of terms is included at the end of this manual.

Cautions tell you how to avoid actions that could injure you or damage your MultiPASS. In order to use your unit safely, always pay attention to these cautions.

Notes provide advice on using the M ultiPASS more effectively, describe operating restrictions, and tell you how to avoid minor difﬁculties. Reading these is recommended to make the most of your unit and its functions.

default A setting that remains in effect unless you change it. document or A document or fax is the original sheet(s) of fax

fax paper you send or receive on the unit. menu A menu is a list of settings or features from which you

select an item to set up or change. A menu has a title which

appears in the LCD display.

d and u buttons The d and u buttons are used to select an item in a menu.

Press d to select the next item, and press u to select the

previous item.

transaction number When you send or receive a document, your unit

automatically assigns the document a unique transaction number. A transaction number is a four-digit number that will help you keep track of documents you send and receive.

TX/RX NO. On the LCD display, TX/RX NO. is the abbreviation used

for transaction number. RX Denotes receiving. TX Denotes sending.

1-8 Introduction Chapter 1

In addition, this manual uses distinctiv e typefaces to identify the buttons you press, the lights on the operation panel, and any commands you enter at your computer.

❑ The buttons you press appear in this typeface: Start/Scan. ❑ The names of lights you see appear in this typeface: Alarm. ❑ What you see in the LCD display appears in this typeface:

REGISTRATION.

Getting Help From Canon

Canon Computer Systems, Inc. offers a full range of customer technical support* options including:

❑ 24-hour, 7-day-a-week, toll-free aut omated support for troubleshooting issues

on most current products (1-800-423-2366)

❑ Speak to a technician free of service charge (currently Monday — Friday 8:00

a.m. to 10:00 p.m. and Saturday 12:00 p.m. to 6:00 p.m. EST, excluding holidays) for products still under warranty** (1-757-413-2848)

❑ Speak to a technician (currently $24.99 per call) during holidays and days/

hours not listed above regarding urgent pr oduct questions or for products no longer under warranty (1-800-423-2366) Or for a charge of $2.50 per minute, to a maximum of $25.00 per call (1-900-246-1200)

❑ To ﬁnd out about all Canon products and accessories, to download the latest

drivers, and to explore all your technical support options incuding e-mail support, visit the Canon Computer Systems, Inc. Web site (www.ccsi.canon.com)

Introduction

❑ 24-hour, toll-free Fax Retrieval System (1-800-526-4345) ❑ To download the latest drivers using your modem, 24-hour Bulletin Board

Service (1-757-420-2000)

❑ Within Canada, 24 hours a day, 7 days a week* (1-800-263-1121)

* Support program speciﬁcs subject to change without notice. ** Refer to individual product information for warranty details.

Chapter 1 Introduction 1-9

Servicing the MultiPASS

The Canon MultiPASS C545 is designed with the latest technology to provide trouble-free operation. The warranty card that comes with your MultiPASS describes Canon’s limited warranty. Be sure to read the warranty information to ﬁnd out about the different service options available to you.

Save your sales rec eipt for pr oof of purchase. In the ev ent that your printer needs service, you will need your proof of purchase to obtain warranty service.

Be sure to ﬁll out the Registration card and send it in. This will help Canon give you better support service.

If you seem to have a problem, try to solve it by referring to the troubleshooting information in Chapter 7, Troubleshooting. If you cannot solve the problem, contact the Canon Computer Systems Customer Care Center (see previous page for details).

If you feel your MultiPASS needs servicing, contact Canon on the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest you. If you do not have access to the Web, you can call Canon (see previous page for details).

Important Safety Instructions

Read these safety instructions thoroughly before using your MultiPASS, and refer to them later if you have any questions.

❑ Except as speciﬁcally described in this manual, do not attempt to service the

MultiPASS yourself. Never attempt to disassemble the unit: opening and removing its interior covers will expose you to dangerous voltages and other risks. Refer all servicing to a Canon A uthorized Service Facility (ASF). Call the Canon Customer Care Center for details.

❑ Follow all warnings and instructions marked on the MultiPASS. ❑ Place the MultiPASS on a level surface. To avoid serious damage from falling,

never place the unit on an unstable cart, stand, or table.

❑ Do not use the MultiPASS near water. Mak e sure that no wet or humid objects

come into contact with the unit.

❑ Do not use or store the unit outdoors.

1-10 Introduction Chapter 1

❑ To ensure reliable operation of the MultiPASS and to protect it from

overheating (which can cause it to operate abnormally and create a ﬁre risk), never block or cover an y openings on the unit by placing it on a bed, sofa, rug, or other similar surface. Do not place the unit in a closet or built-in installation, or near a radiator or other heat register unless proper ventilation is provided.

❑ Only operate the MultiPASS from the type of power source indicated on the

unit’s label. If you are not sure of the type of power available, consult your dealer or local power company.

❑ The MultiPASS is equipped with a three-prong, grounding-type plug provided

with a third (grounding) pin. This plug will only ﬁt into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into your outlet, contact an electrician to replace your outlet. Do not defeat the safety purpose of the grounding-type plug by breaking off the third prong or using a 3-to-2 adapter.

❑ Do not allow anything to rest on the power cord, and do not locate the unit

where the cord will be walked on. M ak e sure the c or d is not knotted or kink ed.

❑ If you use an extension cord with the MultiPASS, make sure that the total of

the ampere ratings on the products plugged into the extension cord does not exceed the extension c ord amper e rating. Also mak e sure that the total amper e rating of all products plugged into the wall outlet does not exceed the current amperage of the circuit breaker.

Introduction

❑ Do not push objects of any kind into the slots or openings on the cabinet as

they may touch dangerous voltage points or short out parts. This could result in ﬁre or electric shock.

❑ Do not allow small objects (such as pins, paper clips, or staples) t o fall into the

MultiPASS. If something does fall into it, unplug the unit immediately and call the Canon Customer Care Center.

❑ To avoid spillage in or around the unit, do not eat or drink near the unit. If you

spill liquid or if any substance falls into the unit, immediately unplug the unit and call the Canon Customer Care Center.

❑ Always unplug the MultiPASS before moving or cleaning it. ❑ Whenever you unplug the MultiPASS, wait at least ﬁve seconds before you

plug it in again.

❑ During electrical storms, disconnect the power cord from the power outlet.

(Please note that any documents stored in the unit’s memory will be deleted when you unplug the unit.)

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❑ Do not install the MultiPASS near devices that contain magnets or generate

magnetic ﬁelds, such as speakers.

❑ Do not stack boxes or furniture around the power outlet. Keep the area open

so you can reach the outlet quickly. If you notice anything unusual (smoke, strange odors, noises) around the MultiPASS, unplug the unit immediately and call the Canon Customer Care Center.

❑ To avoid paper jams, never unplug the power cord, open the printer cover, or

remove paper from the multi-purpose tray while printing.

❑ Keep the M ultiPASS away from direct sunlight, as this may damage the unit. I f

you have to place it near a window, install heavy curtains or blinds.

❑ Locate the MultiPASS in a cool, dry, clean, well ventilted place. Do not expose

the MultiPASS to extreme temperature ﬂuctuations. Install the unit in a place with temperatures in the 50°–90.5°F (10°–32.5°C) range.

❑ Always lift the MultiPASS as shown below. Never lift it by its multi-purpose

tray, document support, or document tray.

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❑ Unplug the MultiPASS from the wall outlet and refer service to qualiﬁed

personnel under the following conditions:

● When the power cord or plug is damaged or frayed.

● If liquid has spilled into the unit.

● If the unit has been exposed to rain or water.

● If the unit does not operate normally when you have followed the

instructions in this manual. Adjust only those controls that are covered by the operating instructions in this manual. Improper adjustment of other controls may result in damage and may require extensive work by a qualiﬁed technician to restore the product to normal operation.

● If the unit has been dropped or the cabinet has been damaged.

● If the unit exhibits a distinct change in performance, indicating a need for

service.

❑ Plug the MultiPASS into a standard 120 V AC pow er outlet. Do not att empt to

use it outside of the country where you purchased it.

❑ Do not plug the MultiPASS into the same circuit as an appliance such as an air

conditioner, electric typewriter, television, or copier. Such devices generate electrical noise that can interfere with your MultiPASS sending and receiving faxes.

❑ Check the plug frequently and make sure that it is ﬁrmly plugged into the

socket.

● This product emits low level magnetic ﬂux.

● If you use a cardiac pacemaker and feel abnormalities, please move away

from this product and consult your doctor.

Introduction

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Main Components of the MultiPASS

Before using your MultiPASS, take a few moments to look over the unit and become familiar with its components.

Front View

AUTOMATIC DOCUMENT FEEDER (ADF) AND PRINTER COVER Holds documents to be scanned.

PAPER GUIDE Keeps print media in position. Adjust to the width of the print media.

DOCUMENT GUIDES Keep the document in position when being scanned. Adjust to the width of the document.

DOCUMENT TRA Y When open, holds scanned documents as they exit the MultiP ASS . When closed, serves as a cover for the operation panel.

DOCUMENT SUPPORT Holds documents as they feed into the Automatic Document Feeder (ADF).

PAPER REST Supports print media stacked in the multi-purpose tray.

MUL TI-PURPOSE TRAY Holds plain paper and other print media.

OPERATION PANEL Use to control the MultiPASS.

OUTPUT TRA Y Holds printed pages as they exit the MultiPASS.

PAPER OUTPUT GUIDES Hold high resolution paper when using the BC-22e Photo BJ cartridge. Also hold banner paper.

OUTPUT TRA Y EXTENSION Holds printed pages as they exit the MultiPASS.

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Back View

POWER CORD CONNECTOR

Inside View

(CARTRIDGE) BUTTON Press this button to move the cartridge holder to its center position for installing or replacing the BJ cartridge or BJ tank.

PARALLEL INTERFACE PORT

Introduction

TELEPHONE/ANSWERING MACHINE JACK

DATA MODEM JACK

TELEPHONE LINE JACK

PRINTER COVER

P APER THICKNESS LEVER Adjust for the type of print media you are using.

CARTRIDGE HOLDER

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Operation Panel

DOCUMENT FEED LEVER

Color/B&W BUTTON

LCD DISPLAY

Receive Mode BUTTON

Alarm LIGHT

ONE-TOUCH SPEED DIALING/SPECIAL FUNCTION BUTTONS

ABC DEF

GHI JKL MNO

TUV WXY

PRS

OPER

Tone

NUMERIC BUTTONS

Redial/Pause BUTTON

Hook BUTTON

Coded Dial BUTTON

SYMBOLS

Redial /Pause

Hook

MultiPASS C545

Coded Dial

Color / B&W

Resolution

Start / Scan

Receive Mode

Start/Scan BUTTON

Alarm

Copy

Stop

Resolution BUTTON

01 02 03

Data Registration

04 05 06

Memory Reference

Report

10 11 12

Cleaning

Function

Copy BUTTON

Stop BUTTON

Space

Clear

Set

Resume

Document Feed Lever

Sets the Aut omatic Document F eeder (ADF) to a (automatic document feed) for feeding multipage documents, or to B (manual document feed) for feeding single sheets.

Color/B&W Button

Sets the unit for color or black & white transmission or copying. For color transmission or color copying, press this button to turn on its light.

LCD Display

Displays messages and prompts during operation, and displays selections, text, numbers, and names when registering information.

Receive Mode Button

Selects the receive mode.

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