Canon imageRUNNER ADVANCE C5500i II, imageRUNNER ADVANCE C5600i II, imageRUNNER ADVANCE C5400i II, imageRUNNER ADVANCE C5535i II Advance Maintenance Manual

Preventative Maintenance Procedure

Last update 04/27/2018

Pre-Visit

Service

History Check

Common

Process

(Before)

Maintenance

Process

Common

Process

(After)

 Purpose

Increase the following items.

FCFR (First Call Fix Rate)

Uptime
MCBC (Mean Copies Between Calls)
Customer Satisfaction

 How to use

This document was developed by Canon USA Engineering Services and Solutions to

perform consistent, effective and efficient maintenance on all Canon products.

Service History Check - [Pre Visit]

iR ADV C5500 series Advance Maintenance Guide

Procedure Detail Note Time

Action Prior to
Customer Visit:

Whenever

possible,
Check Snapshot
for :

6
min

Check

1. Log into Snapshot :

• Enter the machine Serial Number to check the

following:

1. Firmware Version – Prepare Firmware if necessary

2. Communications

3. Counters – Machine Usage

4. Event History – Check History for Errors, Alarms

and Jams

5. Consumable Part Counters -
Prepare Consumable and Durable

Parts

• Firmware Version

• Event History

• Part Counters

• Service Mode Settings

1. Understand the machine's current condition
(jams and error, needed consumable parts) before
visiting EM call or PM-Call.

2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.

3. Take the necessary actions for the jamming and

errors.

Common Process (Before)

Procedure Detail Note Time

Verify Customers’

Concern

Ask the customer about the condition of the machine
and validate any issues they have.

Ask Questions to find out if there are any following
issues on the machine?

1.Copy Quality

2.Jamming

3.ERROR

4.Other issues (Copier Only)

5.No Problem

 Point:

- To perform efficient maintenance, we need to
ask the customer about the machine condition.

Check the Serial
Number

Ensure the serial number on the machine matches the

serial number that you are dispatched to.

 Point:

- If the serial number is incorrect and there is

more than one machine at the account that is
down please notify dispatch.

Perform COM-TEST

 COPIER > Function > INSTALL>COM-TEST

If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
prior to leaving the account.

C1

1
min

Check

1
min

Scan

1

min

Check

1
min

COM TEST

COM TEST

C2

C3

iR ADV C5500 series Advance Maintenance Guide

Procedure Detail Note Time

Check Service Log

1. Check Service Log  Point:

1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn’t been fixed.

2. Check what parts were replaced recently.
These parts should not be replaced again for
the same issue.

3. If the problem seems to be related to the
previous call, check what the previous tech did.

1. Check System Software Version

General Population: Update the system software to
latest version.
FXO: Verify the current Fedex Firmware is installed.

 Point:

The latest firmware version should be installed on

the machine. Please visit e-Support for the
latest version.

Check Service history

1. Check ERR/JAM history

Address all Error and Jams.

Check

 COPIER>DISPLAY>ERR
 COPIER>DISPLAY>JAM

1
min

Visual Check

1
min

Visual Check

Check System

Software Version

Check

Update

 COPIER>DISPLAY>VERSION

Visual Check

20
min

Update

Common Process (Before)

C6

C5

C4

iR ADV C5500 series Advance Maintenance Guide

If Snapshot was used
successfully, skip steps C5
through C8