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imageRUNNER ADVANCE 6555i
Service Manual
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Canon imageRUNNER ADVANCE 6575i, imageRUNNER ADVANCE 6565i, imageRUNNER ADVANCE 6555i Service Manual

Canon
Service Guide
Canon
Update to the Part Number s for the Primary and Pre-Transfer Charging Wire Cleaner Holder.
Published by Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3336 1-800-OK-CANON E-Mail: serviceplanning@cusa.canon.com
Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Internet e-Support Center Web Site: http://www.support.cusa.canon.com Canon U.S.A. ISG Central Web Site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web Site: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE 6575i, imageRUNNER ADVANCE 6565i and imageRUNNER ADVNACE 6555i.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTU AL DEVICE VALUES OR THOSE FOUND I N ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORM ATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WIT HOUT NOTICE. PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT
ENGINEERING REVISIONS.

REVISION HISTORY

Revision Date Section(s) Details
January 2016 All imageRUNNER ADVANCE 6500 Service Guide
1 February 2016 IX. O.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc. © Canon U.S.A., Inc. 2016. All rights reserved. Canon, imageRUNNER, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered
trademarks of Canon Inc. imageWARE is a registered trademark of Canon U.S.A., Inc. All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.

LEGAL NOTICES

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authori zed Service Agreement with Canon U.S.A., I nc., this Service Guide is solely for reference purposes and may be used onl y by an authorized Serv ice Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purp ose without the prior wr itten consent of Canon U .S.A., Inc., ex cept as expressly permitted herein.
Pursuant to the author ized Service Agreement with Canon U .S.A., Inc., the Service Provider agr ees to indemnify Canon U.S. A., Inc. and to hold it harmless f rom and against any and all claims ar ising out of Service Provider’s possession, use, or misuse of this Service Guide.
As an authorized Cano n dealership for the imageRUNNER ADVANCE 6575i/6565i/6555i, you agr ee that the imageRUNNER ADVANCE 6575i/6565i/6555i an d its related hardware/software acc essories will not be exported from the Unite d Stat es ex cept in str ict ac cordance with the Exp ort Ad ministration Regulations of the U.S. Departm ent of Commerce and other U.S . laws and regulations contr olling exports from the United States.
Canon U.S.A., Inc. f rom time to tim e updates this online Ser vice Guide and m ay modify the inform ation and/or specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein ar e subject to ch ange without notice. The latest version is ava ilable online at the ISG Central and e-Support Cen ter Web Sites noted ab ove. Please m ake certain that you are usin g the latest version. Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVI DER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF C ANON OR ANY AUTHORIZ ED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS B ASED AND EVEN IF CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR IN ABILITY TO USE THE PRODUCT NOT C AUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

Contents

I. Product Overview and Configuration ................................................................................................ 1
A. Overview .......................................................................................................................................... 1
B. Configuration .................................................................................................................................... 3
C. Estimated Performance Standard .................................................................................................... 8
D. Monthly Copy Volume ...................................................................................................................... 9
1. The Optimum Performance Range ............................................................................................. 9
2. Maximum Monthly Copy/Print Volume ........................................................................................ 9
II. Hardware Accessory Options .......................................................................................................... 10
A. Printer Cover-H1 ............................................................................................................................ 10
B. Paper Deck Unit-E1 ....................................................................................................................... 10
C. POD Deck Lite-C1 .......................................................................................................................... 10
D. Tab Feeding Attachment Kit-B1 ..................................................................................................... 10
E. Copy Card Reader-F1 .................................................................................................................... 10
F. Copy Tray-R1 ................................................................................................................................. 10
G. Staple Finisher-V1 .......................................................................................................................... 11
H. Booklet Finisher-V1 ........................................................................................................................ 11
I. 2/3 Hole Puncher-A1 ...................................................................................................................... 11
J. Document Insertion Unit-P1 ........................................................................................................... 11
K. Document Insertion/Folding Unit-J1 ............................................................................................... 11
III. System Features and Options ......................................................................................................... 13
A. Copy and Print Options .................................................................................................................. 13
1. imagePASS-Y1 ......................................................................................................................... 13
2. Secure Watermark-B1 .............................................................................................................. 13
3. Barcode Printing Kit-D1 ............................................................................................................ 13
4. PCL International Font Set-A1 .................................................................................................. 13
B. Universal Send and Fax Options ................................................................................................... 14
1. Universal Send Trace & Smooth PDF Kit-A1 ........................................................................... 14
2. Universal Send Security Feature Set-D1 .................................................................................. 14
3. Universal Send Digital User Signature Kit-C1 .......................................................................... 14
4. Super G3 FAX Board-AS1 ........................................................................................................ 14
5. Super G3 2nd Line Fax Board-AS1 .......................................................................................... 14
6. Super G3 3rd/4th Line Fax Board-AS1 ..................................................................................... 14
7. Remote Fax Kit-A1 .................................................................................................................... 15
C. Accessibility Options ...................................................................................................................... 15
1. Voice Guidance Kit-B2 .............................................................................................................. 15
2. ADF Access Handle-A1 ............................................................................................................ 15
IV. Document Storage Capabilities ....................................................................................................... 16
A. Mail Box ......................................................................................................................................... 16
B. Network .......................................................................................................................................... 16
C. Memory Media ............................................................................................................................... 17
D. Advanced Box ................................................................................................................................ 17
V. Security Features and Options ........................................................................................................ 18
A. Authentication and Usage Mana gement ........................................................................................ 18
1. Department ID Management .................................................................................................... 18
2. UA (Universal Authentication) ................................................................................................... 18
3. Card Reader Solutions.............................................................................................................. 18
4. Access Management System ................................................................................................... 19
B. Universal Login Manager ............................................................................................................... 19
Canon
C. Data Management and Security .................................................................................................... 20
D. Document Security ......................................................................................................................... 24
E. Network Security ............................................................................................................................ 26
F. Device Security .............................................................................................................................. 27
VI. Software Solutions ............................................................................................................................ 28
A. Document Management and Binding ............................................................................................. 28
B. Scan Management Software .......................................................................................................... 29
C. Print/Output Management Software ............................................................................................... 30
D. Device Security and Management Software .................................................................................. 31
E. Business Workflow Software ......................................................................................................... 32
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
1. Initialize All Data/Settings Function .......................................................................................... 20
2. Document Scan Lock Kit-B1 ..................................................................................................... 21
3. TPM (Trusted Platform Module) ............................................................................................... 21
4. HDD Data Erase ....................................................................................................................... 22
5. HDD Data Erase Scheduler ...................................................................................................... 22
6. HDD Data Encryption Kit .......................................................................................................... 22
7. HDD Data Mirroring Kit-J1 ........................................................................................................ 22
8. Removable Hard Disk Kit-AL1 .................................................................................................. 23
1. Adobe LiveCycle Rights Management ES Server Integration .................................................. 24
2. PDF/XPS Visib le D ig it a l Si gn at u r e ........................................................................................... 24
3. iR-ADV Securit y Kit-M1 for IEEE 2600 Common Criteria Certification .................................... 25
1. IPSec......................................................................................................................................... 26
2. Filtering by Port Number ........................................................................................................... 26
3. IPv6 ........................................................................................................................................... 26
4. Wireless Security and Authentication ....................................................................................... 26
1. Security Policy Settings ............................................................................................................ 27
2. Restrict Service Representative Access Function .................................................................... 27
1. imageRUNNER ADVANCE Desktop ........................................................................................ 28
2. imageRUNNER ADVANCE Quick Printing Tool ....................................................................... 28
3. imageWARE Document Server ................................................................................................ 28
4. imageWARE Scan Manager DS ............................................................................................... 28
5. eCopy PDF Pro Office .............................................................................................................. 29
1. Workflow Composer and Connectors ....................................................................................... 29
2. Authorized Send ....................................................................................................................... 29
3. uniFLOW (Scanning) ................................................................................................................ 29
4. ADVANCE Cloud Portal ............................................................................................................ 29
6. eCopy ShareScan ..................................................................................................................... 30
1. Direct Print & Scan for Mobile ................................................................................................... 30
2. uniFLOW ................................................................................................................................... 30
3. AA-PRINT (Advanced Anywhere Print) .................................................................................... 30
4. EFI PrintMe ............................................................................................................................... 30
1. AA-PROX (Advanced Authentication – Proximity Card) ........................................................... 31
2. uniFLOW Device Security & Management ............................................................................... 31
3. uniFLOW Serverless Secure Print ............................................................................................ 31
4. imageWARE Enterprise Management Console and Plug-ins .................................................. 31
5. imageWARE Secure Audit Manager Expr ess .......................................................................... 31
6. MEAP Web Connection Kit ....................................................................................................... 32
7. MDS Cloud ................................................................................................................................ 32
1. Forms and Print Services for Salesforce .................................................................................. 32
2. Enterprise Imaging Platform ..................................................................................................... 32
VII. Deale r Sale s/ Serv ice Authoriz at ion ................................................................................................. 33
Canon
VIII. Educational Training ......................................................................................................................... 33
A. imageRUNNER ADVANCE 6500 Training .................................................................................... 33
B. Certification .................................................................................................................................... 34
C. Who Should Attend ........................................................................................................................ 35
D. Training Facilities ........................................................................................................................... 35
E. Course Equipment ......................................................................................................................... 35
F. Service Materials ............................................................................................................................ 36
IX. Servicing Notes ................................................................................................................................. 37
A. Power and Plug Requirements ...................................................................................................... 37
B. Installation Weight & Dimensions .................................................................................................. 39
C. Installation Space Requirements ................................................................................................... 40
D. Estimated Installation Times .......................................................................................................... 42
E. Recommended System Engineer Requirements ........................................................................... 44
F. Remote Serviceability .................................................................................................................... 45
G. Device Configuration Management ................................................................................................ 48
H. Firmware Upgrade ......................................................................................................................... 49
I. LMS (License Management System) ............................................................................................. 51
J. Content Delivery System Web Site ................................................................................................ 52
K. Hard Disk Drive Handling ............................................................................................................... 53
L. Special Tools, Solvents & Oils ....................................................................................................... 53
M. Consumables ................................................................................................................................. 54
N. Consumable Parts .......................................................................................................................... 55
O. Periodically Replaced Parts ........................................................................................................... 59
P. Periodic Maintenance ..................................................................................................................... 60
Q. Soft Counter ................................................................................................................................... 64
R. MEAP Counter ............................................................................................................................... 65
S. Toner Bottle Counter ...................................................................................................................... 65
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
1. Learning Path for New Service Technicians ............................................................................. 33
2. Learning Path for Technicians with imageRUNNER ADVANCE 8000/8200 and 6000/6200
Series Certification ......................................................................................................................... 34
1. Online Courses ......................................................................................................................... 35
2. Classroom Training Facilities .................................................................................................... 35
1. imageWARE Remote ................................................................................................................ 45
2. UGW SnapShot ........................................................................................................................ 46
3. Content Delivery System .......................................................................................................... 46
4. Remote Operator’s Software Kit ............................................................................................... 48
1. Device Configuration Manager ................................................................................................. 48
2. Device Migration Navigator ....................................................................................................... 49
1. Service Support Tool ................................................................................................................ 49
2. Content Delivery System .......................................................................................................... 50
X. Limited Warranty Support ................................................................................................................ 66
A. imageRUNNER ADVANCE 6575i/6565i/6555i Limited Warranty Conditions ............................... 66
B. GPR-37/38 Drum Unit Limited Warranty ........................................................................................ 66
C. Warranty Programs ........................................................................................................................ 66
D. Service Parts Availability ................................................................................................................ 67
XI. Sample Pricing, Potential Gross Profit Ratios, and Costs ............................................................ 68
A. Device Usage Factors .................................................................................................................... 68
B. Service Revenue/Profit Calculator ................................................................................................. 69
C. Estimated Costs ............................................................................................................................. 70
1. Parts and Drum Cost ................................................................................................................ 70
2. Estimated Labor Cost ............................................................................................................... 70
3. Toner Cost ................................................................................................................................ 70
D. Sample Pricing ............................................................................................................................... 73
E. Sample Pricing for Accessories ..................................................................................................... 76
Canon
F. Scan Charge Plan .......................................................................................................................... 77
G. Data She ets ................................................................................................................................... 79
H. Methods to Reduce Costs .............................................................................................................. 81
I. Large Media Consideration s .......................................................................................................... 82
XII. Product Technical Support Offerings ............................................................................................. 83
A. Canon USA Technical Support Center .......................................................................................... 83
B. Technical Support Escalation ........................................................................................................ 83
XIII. Appendix ............................................................................................................................................ 86
A. Registered Paper Types and Weight ............................................................................................. 86
B. Specifications ................................................................................................................................. 87
C. Canon imageRUNNER ADVANCE 6575i/6565i/6555i Series Limited Warranty ......................... 103
D. GPR-37/38 Drum Unit Limited Warranty ...................................................................................... 104
E. List of Tables ................................................................................................................................ 105
F. List of Figures ............................................................................................................................... 107
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
1. Scan Charge Plan Options ....................................................................................................... 78
2. Recommendations to Include a Scan Charge Plan .................................................................. 79
1. Internet Support ........................................................................................................................ 85
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

I. Product Overview and Configuration

A. Overview

The imageRUNNER ADVANCE 6500 Series (imageRUNNER ADVANCE 6575i, imageRUNNER ADVANCE 6565i, and imageRUNNER ADVANCE 6555i) is a family of high-speed, high-performance black-and-white digital imaging devices develop as successors to the imageRUNNER ADVANCE6200 Series.
These devices are intende d for mid-high office range. These models bring the following capabilities to end-users:
• The imageRUNNER ADVANCE 6575i is a Segment 5 device that prints and copies B&W (Black and White) (Letter sized sheets) at speeds of up to 75-ppm (pages per minute).
• The imageRUNNER ADVANCE 6565i and imageRUNNER ADVANCE
6555i are Segment 4 devices that print and copy B&W (Letter sized sheets) at speeds of up to 65-ppm and 55-ppm respectively.
• A standard Single-Pass Duplexing Automatic Document Feeder (ADF) with a capacity of up to 300-sheets (20 lb bond (80 g/m2)).
• A 250 GB hard disk drive (HDD) expandable to a 1 TB HDD and 3 GB of RAM (Random Access Memory)
• Standard Single Pass Duplexing Automatic Document Feeder and Color Image Reader with a scanning speed of Up to 240 ipm (B&W) @ 300 dpi
• Standard paper sources include two (2) paper drawers, two (2) paper cassettes and one multi-purpose tray that can hold a up to 4,200 sheets of paper. Optional paper input options increase the paper capacity to up to 7,700 sheets.
• Supports a maximum paper size of up to 11” x 17”.
• Standard USB 2.0/USB 3.0 high-speed connectivity are available for
scanning to or printing from USB memory media. One is on the front of the unit left of the Control Panel, and another on the back right of the main unit.
• Standard Tab Feeding attachm ent K it -B1
• Embedded 10.1” Co lor Wide Super VGA high-resolution TFT screen with
pinch and flick operability and touchscreen technology similar to that used on many smartphones.
• Standard Color Universal Send enables documents to be scanned to digital data and “pushed” to various destinations. Additionally Enables the user to make PDF (Compact), PDF (OCR), Trace & Smooth PDF, Searchable PDF/XPS and Office open XML (Scan to PPT and Word).
• Standard UFR II/PCL/PS Printing.
• The ability to activate optional software products via the LMS (License
Management System). Refer to the LMS section her ei n for furt her details.
• Universal Login Manager (ULM) is standard. ULM is a server-less solution that provides device authentication and simple usage tracking.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
• The main unit includes a motion sensor designed to reduce the perceived waiting time for the device to recover from sleep mode. The device is able to detect an approaching user, predict the user’s intent, and recover from sleep mode accordingly. Likewise, the device can predict when the user is finished using the device and returns to sleep mode. Three (3) sensitivity settings are available and, the motion sensor can be turned off allowing the device to transition to and from sleep mode like predecessor models.
• The Remote Operator Software Kit is a standard feature for the imageRUNNER ADVANCE. The Remote Operator Software Kit enables the end-user to access the machine’s control panel and specify settings or process jobs remotely from a computer (located on the same network as the machine).
• Wireless LAN Support for IEEE 802.11 b,g,n is available as a standard feature.
• HDD Encryption Kit encrypts image data and device settings before storing them on the HDD.
• All imageRUNNER ADVANCE 6500 Series machines are ENERGY STAR certified.1
1 If any options are installed, the device may no longer be ENERGY STAR certified.
Canon
Item
Item Number2
Print Engine Standard Speed License
3 4
3 4
3 4
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

B. Configuration

Note: All Configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealers Price List on the ISG Central Web Site (http://isgcentral.cusa.canon.com/) or the (CNA) Canon Network Access Web site (www.cna.cusa.canon.com) for the most up-to-date Item Numb ers.
Table 1 – Product Configuration
imageRUNNER ADVANCE 6575i with optional Saddle Finisher, and POD Deck Lite-C1
imageRUNNER ADVANCE 6575i imageRUNNER ADVANCE 6565i imageRUNNER ADVANCE 6555i
0293C002AA 0294C002AA 0295C002AA
2 Item Numbers and Part Numbers are subject to change without notice. 3 Ships standard with 2 x 1,500-Sheet Paper Drawers, 2 x 550-sheet Paper Cassettes, Tab Feeding Attachment Kit,
UFRII/PCL/PS Printing, Color Universal S end with PDF High Compression, Searc habl e PDF/XPS, OOXML (.docx/.pptx), Access Management System, HDD Data Erase, Data Encryption, IP Sec, Single Pass Duplexing Automatic Document Feeder, Color Image Reader, Ethernet 1000Base-T/100Base-TX/10Base-T, USB 3.0/USB 2.0 high speed connectivity, Wifi connectivity, Color Network ScanGear and Drum Units.
4 Requires Copy Tray-R1, Staple Finisher-V1 or Booklet Finisher-V1.
Canon
imagePASS Server and Software Options
Item
Item Number2
Fiery Compose
2351B006AA
Fiery Impose
6596A042AA
Fiery Impose and Compose
6596A043AA
Fiery imageViewer
7752A035AA
Removable Hard Disk Drive Kit-B4
0134B006AA
Integrated Interface & Stand-B16
1694V354
System Connectivity Accessories
Item
Item Number2
7
PCL International Font Set-A1
-
4821B003AA
Encrypted Secure Print Software-D1
-
1337B011AA
Barcode Printing Kit-D1
-
3999B004AA
Universal Send Trace & Smooth PDF Kit-A1
-
8581B002AA
Universal Send Security Feature Set-D1 8
-
3406B006AA
Universal Send Digital User Signature Kit-C1
-
1326B013AA
Super G3 FAX Board-AS1
0166C002AA
-
Super G3 2nd Line Fax Board-AS1 9
0167C002AA
-
Super G3 3rd/4th Line Fax Board-AS1 10
0168C001AA
-
10
Remote FAX Kit-A1 11
-
3679B005AA
Secure Watermark-B1
-
1082B010AA
HDD Mirroring Kit-J1 12
0180C001AA
-
Removable HDD Kit-AL1
0179C001AA
-
HDD Data Erase Scheduler V3.0
-
4164BP69AA
HDD Data Erase Scheduler V3.0 NFR 13
-
4164BP70AA
2.5inch/250GB HDD-N1 14
0177C001AA
-
2.5inch/1TB HDD-P1
0178C001AA
-
Voice Guidance Kit-G1
0171C001AA
-
Voice Operation Kit-D1
0172C002AA
-
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
Table 2 – imagePASS Server and Software Options
imagePASS-Y1 5 0184C001AA
Table 3 – System Connectivity Accessories
eLAN Number
MEAP Web Connection Kit - 4848B033AE
IP FAX Expansion Kit-B1
Document Scan Lock Kit-B1 3840B007AA -
0170C004AA
2 Item Numbers and Part Numbers are subject to change without notice.
5 Ships standard with Hot Folder version 3, Secure Erase version 1.1, Paper Catalog Kit, and VDP-A1 Kit 6 Ships with 19" LCD monitor, keyboard and mouse. 7 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. 8 Contains multiple options. Current eLAN item (intangible) utilizes single eLAN to generate multiple lic ense keys or fil es for
activation. 9 Requires Super G3 FAX Board-AS1 10 Requires Super G3 FAX Board-AS1 and Super G3 2nd Line Fax Board-AS1. 11 Cannot be installed with Super G3 FAX Board-AS1. 12 HDD Mirroring feature requires two hard drives, either one additi onal 2.5i nch/ 250GB HDD-N1 with standard 250GB HDD or
two 2.5 inch/1TB HDD-P1 replacing standard 250GB HDD. 13 Three NFR licenses per dealer location 14 250 GB HDD for mirroring functionality only, cannot be used to increase storage.
Canon
Hardware Accessories
Item
Item Number2
16
17, 18
17, 18
16
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
Table 4 – Hardware Accessories
Paper Deck Unit-E1 15 0162C002AA POD Deck Lite-C1 15 0163C002AA Staple Finisher-V1 16 0124C001AA Booklet Finisher-V1
0125C001AA 2/3 Hole Puncher Unit-A1 17 0126C001AA Document Insertion Unit-P1 Document Insertion / Folding Unit-J1 Copy Tray-R1
0164C001AA
0104C001AA
0105C002AA
Printer Cover-H119 0097C001AA Tab Feeding Attachment Kit-B1 20 6793A004AA Utility Tray-B1 0165C001AA USB Key Board (Cherry) 21 1266V426 Copy Card Reader Attachment-A3 3730B003AA Copy Card Reader-F1 22 4784B001AA Canon Card Set-A1 (1-30) 4781B001AA Canon Card Set-A2 (31-100) 4781B002AA Canon Card Set-A3 (101-200) 4781B003AA Canon Card Set-A4 (201-300) 4781B004AA Canon Card Set-A5 (301-500) 4781B005AA Canon Card Set-A6 (501-1000) 4781B006AA Braille Label Kit-F1 7518A004AA ADF Access Handle-A1 1095B001AA Copy Control Interface Kit-A1 23 3726B001AA Convenience Stapler-A1 1348V957 Universal Keyboard Stand-A1 2212V477 Card Reader Assembly for Universal Keyboard Stand 2212V478
2 Item Numbers and Part Numbers are subject to change without notice.
15 Paper Deck Unit-E1 and POD Deck Lite-C1 cannot be installed at the same time. 16 Staple Finisher-V1, Booklet Fi nisher-V1, and Copy Tray-R1 cannot be install ed at the same time. 17 Requires Staple Finisher-V1 or Booklet Finisher-V1. 18 Document Insertion Unit-P1 and Document Insertion/Folding Unit -J 1 cannot be installed at the same time. 19 Requires removing the standard Single Pass Duplexing ADF and Reader. 20 Additional Tab Feeding Attachment for cassettes 3 or 4. 21 When installing USB Keyboard, it is recommended to install the Universal Keyboard Stand-A1 or the Utility Tray-B1 22 Requires the Copy Card Reader Attachment Kit-A3. 23 Cannot be installed if Card Reader-F1 is installed.
Canon
imageRUNNER ADVANCE Solutions
eLAN
Item Number 7
imageRUNNER ADVANCE Desktop V4.0 1L with 3 yrs Software Maintenance
imageRUNNER ADVANCE Desktop V4.0 5L with 3 yrs Software Maintenance
imageRUNNER ADVANCE Desktop V4.0 20L with 3 yrs Software Maintenance
Workflow Composer w/ MEAP Connectors V2.4 1L (5 to 19 licenses) 26
-
4165B137AA
Direct Print and Scan for Mobile V2.3 NFR 1L
29, 30
-
4164BM81AA
imageWARE Document Server V2.0E 1L with 3 yrs Software Maintenance31
Client Access License for imageWARE Document Server V2.0 100CAL
-
4143B048AB
Client Access License for imageWARE Document Server V2.0 10CAL NFR
-
4143B049AB
imageWARE Scan Manager DS V1.1E 1L with 3 yr Software Maintenance31
imageRUNNER ADVANCE Desktop V4 1L with 1 year Software Maintenance Extension 33
imageRUNNER ADVANCE Desktop V4 5L with 1 year Software Maintenance Extension
imageRUNNER ADVANCE Desktop V4 10 L with 1 year Software Maintenance Extension
imageRUNNER ADVANCE Desktop V4 20 L with 1 year Software Maintenance Extension
imageRUNNER ADVANCE Desktop V4 50 L with 1 year Software Maintenance Extension
imageWARE Document Server 1L with 1 year Software Maintenance Extension
imageWARE Scan Manager DS V1.0/1.1 EFS 1L with 1 year Software Maintenance Extension
Table 5 – imageRUNNER ADVANCE Solutio ns
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
Item Item Number
2
- 4140B764AA
- 4140B765AA
- 4140B766AA
imageRUNNER ADVANCE Desktop V4.0 10L NFR 24 - 4140B767AA Workflow Composer w/ MEAP Connectors V2.4 1L (1 to 4 licenses) 25 - 4165B136AA
Workflow Composer w/ MEAP Connectors V2.4 1L (20 or more licenses) 27 - 4165B138AA Workflow Composer w/ MEAP Connectors V2.4 1L NFR - 4165B139AA MEAP Connector for SharePoint Server v1.1 (1 Device) 28 - 4165B036AB Direct Print and Scan for Mobile V2.3 1L 29 - 4164BM80AA
- 4143B039AB
imageWARE Document Server V2.0E 1L NFR - 4143B045AB Client Access License for imageWARE Document Server V2.0 5CAL - 4143B046AB Client Access License for imageWARE Document Server V2.0 20CAL - 4143B047AB
- 4144B177AA
imageWARE Scan Manager DS V1.1E 1L NFR 32 - 4144B180AA
- 4140B775AA
33
33
33
33
33
33
- 4140B776AA
- 4140B777AA
- 4140B778AA
- 4140B779AA
- 4143B409AA
- 4144B182AA
2 Item Numbers and Part Numbers are subject to change without notice. 7 The eLAN (Electronic License Access Number) is delivered via the CNA Web Site.
24 Expires one year after installation 25 This item requires an order of 1 units or more. No Split Purchases. 26 This item requires an order of 5 units or more. No Split Purchases. 27 This item requires an order of 20 units or more. No Split Purchases. 28 Workflow Composer needs to be installed. MEAP Connector for SharePoint Server 29 Requires Direct Print Kit (for PDF/XPS)-H1 or PS Printer Kit-AV1 30 One NFR license per dealer showroom location 31 imageWARE Document Server Software and imageWARE Scan Manager DS Software ships standard with three year
Software Maintenance. 32 Up to three (3) NFR packages per showroom location are available. 33 Software Maintenance Extensions can be purchased and registered up to 5 years in advance.
Canon
imageRUNNER ADVANCE Solutions
eLAN
Item Number 7
imageWARE Scan Manager DS V1.0/1.1 EFS 5L with 1 year Software Maintenance Extension
35
-
35
-
-
-
Item
Item Number2
Toner, Starter and Drum
2
Table 5 – imageRUNNER ADVANCE Solutio ns Continued
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
Item Item Number
33
Universal Login Manager - 1 Device License 3575B372AA ­Universal Login Manager - 5 Device Licenses 3575B373AA ­Universal Login Manager - 10 Device Licenses 3575B374AA ­MiCard PLUS SC 34 3575B353AA ­AA-PRINT MFP V1.5 G3 AA-PRINT MFP V1.5 G3 NFR MEAP Web Connection Kit MEAP Web Connection Kit NFR
- 4144B183AA
2
4164BP83AB 4164BP84AB 4848B033AE 4848B039AE
2 Item Numbers and Part Numbers are subject to change without notice.
7 The eLAN (Electronic License Access Number) is delivered via the CNA Web Site.
33 Software Maintenance Extensions can be purchased and registered up to 5 years in advance.
Table 6 – Supplies and Consumables
Supplies and Consumables
Stamp Ink CRG -C1 1857B001AA Staple Cartridge-X1 (for Staple Finisher-V1 & Booklet Finisher-V1) 36 0146C001AA Staple Cartridge-Y1 (for Booklet Finisher-V1) 37 0148C001AA
2 Item Numbers and Part Numbers are subject to change without notice.
Table 7 – Toner and Drum
Item Item Number
GPR-37/38 Black Drum Unit (6M impressions) 3765B003AA GPR-38 - Black Toner (56,000 impressions @ 6% coverage) 3766B003AA
2 Item Numbers and Part Numbers are subject to change without notice.
34 MiCard PLUS SC s upports 35 different proximi ty cards types. Refer to ISG Central for a complete list of supported card
frequencies. 35 The Application/Jar file can be attained through download only from http://www.canon.com/fau/downloads/. 36 Used for corner/double stapling only. 3 cartridges per case. 5,000 staples per cartri dge. 37 Used for booklet finishing only. 2 cartridges per case. 2,000 staples per cartridge.
Canon
Item
Estimated Performance S t and ard
Up to 400,000 scans (LTR: fixed reading)
is powered ON for a whole day)
Up to 6,000,000 pages (LTR), or 5 years, whichever is whole day)
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

C. Estimated Performance Standard

The EPS (Estimated Performance Standard) is an estimate of the maximum print and scan volume the machine can achieve during its performance life.
The EPS is based on:
• Regular service by a Canon authorized service technician
• The use of recommended media
• The use of Genuine Canon service and consumable parts
The actual performance of the machine may vary, based on customer usage factors, the physical environment in which the machine is installed, the types of jobs performed, and the types of medi a us ed.
The following EPS values are for reference purposes only, and are based on the use of LTR size paper.
Reader Assembly
imageRUNNER ADVANCE 6500 Series Main Engine
Up to 2,000,000 sheets (LTR: stream reading), or 5 years, whichever is earlier (including when the machine
earlier (including when the machine is powered ON for a
Canon
Optimum Performance
paper)
Maximum Monthly
paper)
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

D. Monthly Cop y Volume

1. The Optimum Performance Range

The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high-level of performance and print/copy quality.
Running the equipment within this range ensures that no undue stress is placed on components, and it allows time for the proper servicing and maintenance of the equipment.

2. Maximum Monthly Copy/Print Volume

The maximum monthly copy/print volume is the maximum number of pages the machine can produce within a one-month period (based on letter size paper). However, the device should not be used to produce the maximum number of pages, or a greater volume, on a consistent monthly basis.
Sustained use of the machine at this level, will significantly impact the long term performance and durability of the machine. You should expect an increase in the number of service calls and down time during periods of Maximum production use.
Table 8 – Monthly Copy Volume
Model
imageRUNNER ADVANCE 6575i
imageRUNNER ADVANCE 6565i
imageRUNNER ADVANCE 6555i
Range
(based on LTR sized
Approximately
30,000 to 150,000
Approximately
25,000 to 110,000
Approximately
20,000 to 70,000
Volume
(based on LTR sized
Up to 350,000
Up to 280,000
Up to 230,000
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

II. Hardware Accessory Options

Canon Branded paper feed, accessories and finishers for the imageRUNNER ADVANCE 6500 Series.
Refer to the Appendix to see the specifications for the hardware accessory options.

A. Printer Cover-H1

• Printer Cover-H1 is installed in place of the Duplex Image Reader when this machine is used as a printer model
• This option requires removing the standard Single Pass Duplexing Automatic Document Feeder and Color Image Reader

B. Paper Deck Unit-E1

• Provides an additional paper capacity of approximately 3,500 sheets (20 lb bond (80 g/m2))
• Supports LTR-sized paper only
• Supports paper weights up to 140 lb index (256 g/m2).
• Cannot be installed with the POD Deck Lite-C1

C. POD Deck Lite-C1

• Provides an additional paper capacity of approximately 3,500 sheets (20 lb bond (80 g/m2))
• Supports paper sizes up to 11” x 17”
• Supports paper weights up to 140 lb Index (256 g/m2).
• Cannot be installed with the Paper Deck Unit-E1

D. Tab Feeding Attachment Kit-B1

• Enables printing on tab paper from Paper Drawer 3 or Paper Drawer 4
• One Tab Feeding Attachment Kit is included with the imageRUNNER
ADVANCE.

E. Copy Card Reader-F1

• Enables Department ID Management with the machine. End-users are required to authenticate themselves using a control card before starting an operation.
• Supports up to 200 departments or users.
• Requires the optional Copy Card Reader Attachment-A2.

F. Copy Tray-R1

• Simple Tray for Basic output
• 250-sheet output capaci ty @ 20 lb bond (80 g/m2))
• Cannot be installed with the Staple Finisher-V1 or Booklet Finisher-V1
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

G. Staple Finisher-V1

• Finisher provides stacking for up to 3,500 sheets (LTR @ 20 lb bond (80 g/m2)).
• Supports corner or double staple up to 65 sheets of paper (@ 20 lb bond (80 g/m2))
• Supports Staple Free stapling and staple on demand.
• Supports paper weights up to 140 lb Index (256 g/m2).

H. Bookle t Finisher-V1

• Finisher provides stacking for up to 3,500 sheets (LTR @ 20 lb bond (80 g/m2)).
• Supports corner or double staple up to 65 sheets of paper (@ 20 lb bond (80 g/m2))
• Supports Staple Free stapling and staple on demand.
• Supports paper weights up to 140 lb Index (256 g/m2).
• Saddle Stitch Booklet finishing capability for up to 25-sheets (@ 20 lb
bond (80 g/m2)) or 100 imaged sides
• Supports V-fold (1 sheet only)

I. 2/3 Hole Puncher-A1

• Inner puncher provides 2-hole and 3-hole punch capabilities for either the Staple Finisher-V1 or Booklet Finisher-V1
• Supports 2-hole punch for LG L an d LT RR pap er an d 3-hole punch for 11" x 17" and LTR
• Supports paper weights up to 140 lb Index (256 g/m2).
• Requires the Staple Finisher-V1 or the Booklet Finisher-V1

J. Document Insertion Unit-P1

• Inserts pre-printed cover sheets or insertion sheets for binding
• The paper feed tray has a capacity of up to 100 sheets each (@ 20 lb
2
bond (80 g/m
• Supports paper weights up to 140 lb Index (256 g/m
))
2
).

K. Document I nsertion/Folding Unit-J1

• Inserts pre-printed cover sheets or insertion sheets up to 140 lb Index (256 g/m2) for binding.
• The paper feed tray has a capacity of up to 100 sheets each (@ 20 lb bond (80 g/m2))
• Provides support to Z-fold, Inner C-fold, Outer C-fold, and Half-fold documents up to 28 lb bond (105 g/m2)
• Supports paper weights from 16 lb.
Canon
Figure 1 – Hardware Configuration Chart
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

III. System Features and Options

The funct ionality of the imageRUNNER ADAVANCE 6500 Series can be expanded by installing the following system related optional accessories and software.

A. Copy and Print Options

1. imagePASS-Y1

• An external print controller for the imageRUNNER ADAVANCE 6500
Series machines, and supports Adobe Genuine PostScript 3, PCL5e and PCL6.
• Suited for office environments in which larger print volumes are
frequently processed, or for users who use Adobe PostScript or other PostScript applicati ons.
• Optional software available for the imagePASS-Y1 is Fiery Compose,
Fiery Impose, and Fiery ImageViewer.
• The optional removable Hard Disk Drive kit and the integrated
interface & Stand are available.

2. Secure Watermark-B1

• Enables the user to embed hidden text in the background of copies.
The embedded text becomes visible when copies of the document are made on a copier.
• Requires license activation via the LMS.
• Cannot be used with the Document Scan Lock Kit-B1.

3. Barcode Printing Kit-D1

• Provides the ability to print 1D and 2D barcodes on output.
• Requires the PCL Printer Kit-AV1.
• Requires license activation via the LMS.

4. PCL International Font Set-A1

• Provides Andalé font support for the PCL driver.
• Enables the user to print in four Asian languages: Japanese, Chinese,
Korean, and Taiwanese.
• Requires the PCL Printer Kit-AV1.
• Requires license activation via the LMS.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

B. Uni versa l Send and Fax Options

1. Universal Send Trace & Smooth PDF Kit-A1

• Enables the user to make Trace & Smooth PDF, and Adobe Reader
Extensions PDF files.
• Requires license activation via the LMS.

2. Universal Send Security Feature Set-D1

• Enables the user to encrypt PDF and Digital Device Signature
PDF/XPS files, as well as set a password to send them safely to a file server or e-mail address
• Enables the recipient of a PDF or Digital Device Signature PDF/XPS
file to verify which device scanned the file
• Requires license activation via the LMS

3. Universal Send Digital User Signature Kit-C1

• Enables the user to add a digital user signature obtained from a
certificate authority to a PDF or XPS file. This enables the recipient of a PDF or XPS file to verify which user signed it.
• Requires license activation via the LMS.

4. Super G3 FAX Board-AS1

• Provides a single line to send and receive fax documents.
• Documents that have been created in applications can also be sent
directly from a computer via a network.

5. Super G3 2nd Line Fax Board-AS1

• Provides two lines to send and receive fax documents.
• Requires the Super G3 FAX Board-AS1.

6. Super G3 3rd/4th Line Fax Board-AS1

• Provides up to four lines to send and receive fax documents.
• Requires the Super G3 FAX Board-AS1, Super G3 2nd Line Fax
Board-AS1.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

7. Remote Fax Kit-A1

• The Remote Fax Kit-A1 enables an imageRUNNER ADVANCE
device without a Fax board installed (the client device) to utilize the Super G3 Fax board installed in another imageRUNNER ADVANCE device (the fax server) to send and receive fax documents via the server.
• The client imageRUNNER ADVANCE device and the fax server
imageRUNNER ADVANCE device must be on the same network.
• The Remote Fax Kit-A1 requires license activation via the LMS.
• The Remote Fax Kit and the Super G3 FAX Board cannot be installed
together.

C. Accessibility Options

1. Voice Guidance Kit-B2

The Voice Guidance Kit provides visually impaired users to hear voice navigation instructions when operating the machine.

2. ADF Access Handle-A1

The ADF Access Handle attaches to the Automatic Document Feeder to enable seated users to open the document feeder.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

IV. Document Storage Capabilities

The imageRUNNER ADVANCE 6500 Series machines offer me thods to st ore and access scanned documents and files via built-in storage and external storage.
• Mail Box
• Network
• Memory Media
• Advanced Box Client
IMPORTANT
• Canon U.S.A., Inc. (hereinafter referred to as (“Canon USA”) is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data backup plan. Canon USA offers several security options to enhance document handling and storage security needs. See Security
Features and Options on Page 18.
• It is strongly recommended to back up data stored on the hard disk drive.

A. Mail Box

The Mail Box is a data storage area that provides the ability to store files temporarily for on-demand printing or reprint purposes.
The Mail Box function enables users to store files that are scanned with this machine, or data sent from a personal computer via the printer driver. The stored files can be printed (or reprinted) anytime using the desired user settings. When combined with the Send Function the file format of the scanned documents can be converted into another file format (PDF, JPEG, and TIFF), and sent via e-mail or fax or sent to a file server or another mailbox. Up to 100 files in the mailbox at a time can be selected to send. The files in Mailbox can be edited. Files can be incorporated into other files in the mailbox, duplicated, or have pages deleted. The Mailbox privacy allows password protection for each Mailbox or labeling the Mailbox for individual users. In addition, various editing features are available, such as merging separately stored files, duplication or deleting pages fro m a file.

B. Network

The imageRUNNER ADVANCE 6500 Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machine s via the SMB/WebDAV protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

C. Memo r y Media

Scan to USB memory media support is standard on the imageRUNNER ADVANCE 6500 Series machines. Users can attach a USB memory stick to the USB port to scan and store documents in the PDF, JPEG, T IFF, XPS or OOXML file format. Users can also print files stored in the memory media from an imageRUNNER ADVA NCE 6500 Series machine at any time with the desired print setting s.
System Administrators can restrict scanning to and printing from memory media independently to safeguard sensitive and confidential information.

D. Advanced Box

Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space. Multiple users can access shared space folders. (a team, group, or department members). A single user can access personal space folders. Up to 1,000 files/folders (main folder and subfolders) can be saved in each level.
Documents can be scanned with this machine, stored in the PDF, JPEG, TIFF (B&W), XPS and OOXML (.docx/.pptx) file format, and can also be printed on this machine at any time wi th the desi r ed pri nt set ti ng s .
The Advanced Box can be opened to the public as an SMB (Server Message Block) server or WebDAV (Distributed Authoring and Versioning) server. This enables the end-user to access the Advanced Box from a computer, and store and share files in their native format, such as MS Word, Excel, and PowerPoint. To view and print these native format files from the Advanced Box, the user must access them via a computer.
IMPORTANT
It is strongly recommended to protect the Advanced Box folders from viruses. If the user’s computer system has an antivirus system in place, add the Advanced Box folders to its list of folders to scan and protect.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

V. Security Features and Options

The imageRUNNER ADVANCE 6500 Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security.
Options available for the imageRUNNER ADVANCE 6500 with the imagePASS Server attached

A. Authentication and Usage Management

There are two ways to authenticate users at the device: via Department ID Management and UA (Universal Authentication).

1. Department ID Management

Register a Department ID and password for each department, and manage the machine by limiting its use to only those who enter the correct Department ID and password. Department IDs and passwords for up to 1,000 departments can be registered. Use Department ID Management to keep track of the copy, scan, and print totals for each department.

2. UA (Universal Authentication)

A user authentication system that enables the functions of the machine and MEAP applications to be used by a user after being authenticated once. UA has two compatible user authentication systems (Domain Authentication and Local Device Authentication). Domain Authentication is linked to a domain controller in a Windows Active Directory environment on a network. Local Device Authentication uses a database inside the machine to authenticate users. Administrators can use one of these two systems or both at the same time. The Access Management System is a subset of the UA system.

3. Card Reader Solutions

The imageRUNNER ADVANCE 6500 S eries supports card authentication solutions. These solutions can be combined with Department ID management and the UA login service.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

4. Access Managemen t System

The AMS (Access Management System) works with the UA login service, and is standard on the imageRUNNER ADVANCE 6500 Series machines. The AMS enables a System Administrator to restrict access to the device via a user’s device-level login or a function-level login credentials.
• Device level login. The system administrator assigns end-users access to device features based their individual roles (System Administrator, Power User, General User, Limited User, and Guest). Users must enter their login credentials at the machine to gain access. Up to 1,000 users can be registered.
• Function level login. The system administrator assigns users access to specific device functions such as Copy, Print, Send, Fax, Mail Box, Web Access, Advanced Box, and MEAP applications. The user can access the machine, but is restricted to only the functions assigned by the System Administrator.

B. Uni versa l Login Manager

ULM (Universal Login Manager) is a MEAP application, developed by NT­ware, that provides log in management capabilities, such as simple user authentication, Local Authentication, and Domain Authentication for Canon imageRUNNER ADVANCE devices. These user authentication methods use Picture Log In, PIN Codes, or Proximity Card Log In methods to gain access to the machine. Although, ULM is a server-less authentication solution, it can also integrate with the Access Management System for advanced security. Furthermore, ULM can be upgraded to the full uniFLOW platform, which provides mobile printing, secure printing, advanced security, and scanning workflow capabilities, along with a fully-automated statistics and reporting suite.
Note: ULM comes pre-installed on all Third Generation imageRUNNER ADVANCE devices. To activate the ULM, the PC/Workstation used for activation must have access to the Internet.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

C. Data Management and Security

The imageRUNNER ADVANCE 6200 Series machines offer several ways to protect and secure data. It is strongly recommended that a backup and security system is in place, along with an antivirus protection system to make sure that no data on the hard disk drives are lost, stolen, or compromised.
There are several security methods available from Canon U.S.A., Inc. that appropriately addresses a customer’s needs for securing data.
• Customer Accessible HDD Initialization Function (Initialize All Data/Settings)
• Optional Document Scan Lock Kit (Available in a future release)
• imageRUNNER ADVANCE Trusted Platform Module
• Data Encryption Kit
• Optional Security Kits (HDD Data Erase Kit and Mirroring Kit)
• Optional Removable Hard Disk Kit
CAUTION
Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page ii for further details.)

1. Initialize All Data/Settings Function

The Initialize All Data/Settings function is a standard function on all Canon devices. This setting is available in the Management Mode, to which the system administrator must authenticate. Performing this function, erases all user information on the hard disk drive of the machine (e.g., contact information, Advance Box and Mail Box data, network settings, and image data). The initialize All Data/Settings feature is enhanced to support up to nine (9) times data erase. This process may take more than 30 minutes to compl ete.
IMPORTANT
The Initialize All Data/Settings deletes the FAT (File Allocation Table) and overwrites the target HDD data area with “0” (zeros) one time.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

2. Document Scan Lock Kit-B1

• The Document Scan Lock Kit enables a user to embed an invisible
code on the printed document to restrict unauthorized copying.
• The scan lock system is system is tamper resistant. If someone tries
to copy the document, the Document Scan Lock system checks to see if the person has the proper permissions to reproduce it. A password may be required to enable the reproduction of the document.
• Tracking information enables users to embed hidden user information
on copies that can track who made the copy/print, when and with which device.
• Enforces the policies written to track information embedded in the
document to prevent users from performing restricted tasks, such as copying, sending, scanning, or storing specific documents (Scan Lock function), and identifies the user that output the document (Tracking function).
• Requires license activation via the LMS.
• Cannot be used with the optional Secure Watermark-B1 and the Job
Hold function.

3. TPM (Trusted Platform Module)

TPM is a standard security chip (tamper resistant hardware) installed in the imageRUNNER ADVANCE 6200 Series machines. The TPM provides a facility for the secure generation of cryptographic keys, encrypts information stored on the internal HDD, and decrypts information read from the internal HDD. The public keys to encrypt confidential information are securely controlled by the TPM chip, and they can only be decrypted if the TPM releases the associated decryption key. If the HDD is removed from the machine, it will be difficult to retrieve data off that HDD since the encryption key for that data is stored in a separate location within the TPM.
CAUTION
Once the TPM setting is activated, if the end user fails to back up the TPM key, or if the end user loses the TPM key, it may result in permanent, unrecoverable data loss, for which Canon U.S.A., Inc. is not liable. (See the DISCLAIMER, on page ii for further details.)
IMPORTANT
• If the TPM setting is activated and the TPM chip fails, the confidential
information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.
• Only the Administrator of the machine can back up the TPM key.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide
• For security reasons, the TPM key can only be backed up once. Store
the USB memory with the backup data in a safe place.
• For the backup of the TPM key, it is recommended that a USB
memory stick (supported system file: FAT32) with free space of 10 MB or more is used.
• The TPM seals the hardware components associated with the data,
and the data cannot be accessed unless the specific TPM key is issued by the TPM chip. Therefore, setting the TPM mode to ‘On’, may affect service procedures and service costs (if not handled properly). It is strongly recommended that the Administrator who has access to the TPM key be present for all service calls to prevent the loss of data and productivity of the machine.

4. HDD Data Erase

The HDD Data Erase feature is available as standard for the imageRUNNER ADVANCE Series for environments requiring additional data security measures. This feature will automatically overwrite and erase image data immediately after the job is competed; therefore, no trace of the data remains on the hard disk. It will perform an overwrite of up to three (3) times with random data for maximum-security protection depending on preferences set by the system administrator.

5. HDD Data Erase Scheduler

HDD Data Erase scheduler is an optional MEAP application available for supported imageRUNNER ADVANCE models that aids in safeguarding information and supporting security compliance. The solution enables system administrators to schedule HDD overwrite on Canon devices at a set time (daily, weekly and monthly) or Overwrite HDD da ta on-demand. System administrators receive a printed confirmation report upon execution of scheduled or on-demand overwriting.

6. HDD Data Encryption Kit

The HDD Data Encryption Kit is a standard feature for the imageRUNNER ADVANCE Series designed to protect all temporary data and stored documents on the internal disk drive through industry­standard encryption algorithms. The HDD Data Encryption Kit encrypts all image data and device settings before storing them on the hard drive

7. HDD Data Mirroring Kit-J1

The HDD Data Mirroring Kit backs up the data on the hard disk drive to the optional HDD. (The engine HDD and the HDD used for mirroring must be of the same storage capacity).
The optional 2.5 inch/250 GB HDD-N1 or 2.5 inch/1 TB HDD-P1 is required for mirroring.
Canon
Canon imageRUNN ER AD VAN CE 657 5i/ 656 5i/ 655 5i Service Guide

8. Removable Hard Disk Kit-AL1

The optional Removable Hard Disk Drive Kit provides the capability to remove the hard disk drive from the machine so it may be placed in a secure location. The hard disk drive can easily be removed for secure storage on a frequent basis, and can easily be reinstalled for normal machine use. This option provides another layer of data security for government agencies and corporate enterprises that need to ensure that data stored on the hard disk is physically secure when the machine is not in use.
IMPORTANT
• A lock is not included with the "Removable HDD Kit." Purchase a lock
that is commercially available for security.
• Customers with concerns about data security may want to consider
having a Removable Hard Disk Kit-AL1 available that only contains the machine system software. The technician would utilize this HDD during maintenance visits
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