Canon imageRUNNER 8500 Service Manual

SERVICE GUIDE

CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION

Rev. 0

May 2001

imageRUNNER 8500 Service Guide

IMPORTANT

SPECIFICATIONS AND OTHER INFORMATION CONTAINED

HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE

VALUES OR THOSE FOUND IN ADVERTISING AND OTHER

PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD

BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF

CONFIDENTIAL INFORMATION.

THIS SERVICE GUIDE INCLUDES INFORMATION RELATING

TO THE imageRUNNER 8500.

imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page i

imageRUNNER 8500 Service Guide

Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 1-800-OK-CANON

Canon U.S.A. Homepage: http://www.usa.canon.com

Printed in the United States of America.

Distributed in the United States by Canon U.S.A., Inc.

The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide.

Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any time without notice.

Canon is a registered trademark of Canon Inc. imageRUNNER is a trademark of Canon Inc. UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Novell and IPX/SPX are trademarks of Novell, Inc. CNA and CNE are service marks of Novell, Inc. Microsoft MCSE, Windows, and Windows 95/98/2000/NT/Me are registered trademarks of Microsoft Corporation. IBM is a trademark of IBM, Inc. Macintosh and Mac OS are trademarks of Apple Computer, Inc. Pentium is a trademark of Intel Corporation The Energy Star name is a registered trademark of the U.S. Environmental Protection Agency.

All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page ii

imageRUNNER 8500 Service Guide

Table of Contents

Product Overview ............................................................................................................................................1

II. Design Features:...............................................................................................................................................1

A. High Image Quality............................................................................................................................................1

B. High Productivity...............................................................................................................................................1

III. Product Configuration ....................................................................................................................................2

A. imageRUNNER 8500 ........................................................................................................................................3

B. Accessories ........................................................................................................................................................3

C. Supplies .............................................................................................................................................................3

D. Connectivity Accessories ...................................................................................................................................3

IV. Specifications....................................................................................................................................................4

A. imageRUNNER 8500 ........................................................................................................................................4

B. Saddle Finisher-K3 ............................................................................................................................................5

C. Finisher-K2........................................................................................................................................................6

D. Paper Deck-M1..................................................................................................................................................6

E. Automatic Document Feeder .............................................................................................................................6

F. Finisher-K1........................................................................................................................................................7

G. Document Insertion Unit-B1..............................................................................................................................7

H. Paper Folding Unit-C1.......................................................................................................................................7

Service Features...............................................................................................................................................8

A. Serviceability .....................................................................................................................................................8

B. Estimated Installation Time ...............................................................................................................................8

C. Power and Plug Requirements ...........................................................................................................................8

D. Upgrading ..........................................................................................................................................................9

E. Computer Requirements For Upgrading............................................................................................................9

F. Handling Of The Hard Disk Drive...................................................................................................................10

G. imageRUNNER 8500 Consumables ................................................................................................................10

H. Periodic Replacement Parts .............................................................................................................................11

I. Consumable Parts For Main Unit.....................................................................................................................12

J. Consumable Parts For ADF .............................................................................................................................13

K. Periodic Maintenance Items.............................................................................................................................14

VI. Service Policy .................................................................................................................................................15

A. Dealer Technical Support ................................................................................................................................15

B. Escalation Procedure .......................................................................................................................................15

C. Internet Systems And Technical Support.........................................................................................................16

D. Recommended Monthly Print/Copy Volume...................................................................................................16

E. Warranty Conditions........................................................................................................................................16

VII. Technical Training.........................................................................................................................................17

A. Overview..........................................................................................................................................................17

B. Obtaining imageRUNNER 8500 Certification.................................................................................................17

C. imageRUNNER 8500 In-House Training Course............................................................................................18

D. Who Should Attend .........................................................................................................................................18

E. Prerequisites.....................................................................................................................................................18

F. Materials ..........................................................................................................................................................18

G. What You Will Learn ......................................................................................................................................19

H. Training Facilities............................................................................................................................................19

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imageRUNNER 8500 Service Guide

VIII. Service Requirements ...................................................................................................................................20

A. Authorization Policy........................................................................................................................................20

B. Service Recommendation ................................................................................................................................21

IX. Appendix.........................................................................................................................................................22

A. imageRUNNER 8500 Series Limited Warranty Conditions............................................................................22

B. Canon GPR-7 Drum Unit Limited Warranty ...................................................................................................23

imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page iv

I. Product Overview

The imageRUNNER

™

8500, Canon’s first digital machine in segment 5 with up to 85 pages-per-minute, is a high-speed multifunction copier model that will be upgradeable to printer and advanced models. The imageRUNNER 8500 takes full advantage of current technology implemented in the imageRUNNER 600. Although many functions and features have been extracted from the imageRUNNER 600, the imageRUNNER 8500 includes many new-sophisticated features.

As an Energy Star

Partner, Canon U.S.A., Inc. has determined that this

product meets the Energy Star guidelines for energy efficiency

II. Design Features:

New features for the imageRUNNER 8500 include Job Build, Mirror Image, Tab Printing, up to 5 copy reservations, 100 sheet staple and 3 hole / 2 hole punch.

A. High Image Quality

The imageRUNNER 8500 scans up to 600 x 600 dpi, copies up to 1,200 x 600 dpi and printing up to 2,400 x 600 dpi.

B. High Productivity

imageRUNNER 8500 Service Guide

Scanning Speed

Scanning speed for 1 to 1 is 80 ipm. High speed scanning is realized even while printing.

Stapling

The imageRUNNER 8500 staples up to 100 sheets and has staple cartridges containing 50 or 100 staples.

Punch Finishing

The imageRUNNER 8500 Finisher-K2 and Saddle Finisher-K3 can punch 2 to 3 holes in documents. The puncher unit automatically detects what type of hole is used according to the paper selection. Three holes are punched in letter paper and two holes are punched in Letter-R and Legal Paper.

Hard Drive Capacity

The imageRUNNER 8500 has a 10GB hard drive.

Copy Reservation

The imageRUNNER 8500 has up to five copy reservations at a time.

First copy Output time

First copy output is approximately 2.9 seconds from platen glass and approximately 4.3 seconds from the ADF.

If any of the options are installed, the printer may no longer be Energy Star compliant.

imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page 1

III. Product Configuration

Items included in the imageRUNNER 8500 Copier Box:

Operator manual x 3

o o o

The Part Numbers for the Operator Manuals cannot be ordered as a Sales Item.

imageRUNNER 8500 Service Guide

imageRUNNER 8500 Developer Assembly x1 Pressure Plate, Developing Assembly x1 ADF Tray Unit x1 Label, Size of Cassette x2 Label, Cassette Universal x2 Size Plate x2 Label, Size of Deck x2 Warning Label x1 Handle x1 Tab Feeding Attachment (LTR) x1 Cassette – P4 (Universal) x2 Document Tray x1 Operators Manual/ Users Guide (Eng) x1 Operators Manual/ Copy Guide (Eng) x1 Operators Manual/ Box Guide (Eng) x1 Copy Machine Warranty (Eng) x1 Copy Machine Warranty (FR) x1 Drum Unit Warranty (Eng) x1 Drum Unit Warranty (FR) x1 Registration Card (Eng) x1 Registration Card (FR) x1 Installation Check List x1

Reference Guide (FA7-2728-010) Copying Guide (FA7-2729-010) Mail Box Function Guide (FA7-2730-010)

imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page 2

A. imageRUNNER 8500

Item Item Number2

imageRUNNER 8500 6758-A003-AA

B. Accessories

Item

Finisher-K1 6777-A002-AA Finisher-K2 6778-A002-AA Saddle Finisher-K3 6779-A002-AA Document Insertion Unit-B1 6786-A001-AA Paper Folding Unit-C1 6787-A001-AA Document Tray-C1 0515-A001-AA FL Cassette-P4 0334-A009-AA Paper Deck-M1 6792-A002-AA Tab Feeding Attachment-A1 6793-A002-AA

C. Supplies

Item Item Number2

GPR-7 Drum 6749-A003-AA GPR-7 Black Toner Unit 6748-A003-AA Staple-G1 6788-A001-AA Staple-H1 6790-A001-AA Staple Cartridge-H1 6789-A001-AA Staple Cartridge-D2 0250-A002-AA Transparency Type E 9-70015-E1 Label Type-D1 9-50015-D1 Label Type-D2 9-50015-D2 Roll Paper for C.C.P.-A1 SSF-H1200 Card Reader-C1 6575-00-AA Control Card Printer-A1 0491-A001-AA Basic Card Set 0500-A002-AA Copy Card Set 2 0499-A005-AA Copy Card Set 3 0499-A006-AA

imageRUNNER 8500 Service Guide

imageRUNNER 8500

Item Number2

D. Connectivity Accessories

Network Multi-PDL Printer Kit-B1 6935-A001-AA Token Ring Network Interface Adapter 6910-A001-AA Expansion Bus-A1 6909-A001-AA

Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page 3

Item Item Number2

IV. Specifications

A. imageRUNNER 8500

Type

Copying Method

Developing System

Acceptable Originals

Maximum Original Size

Maximum Copy Size

Minimum Copy Size

Image Server

Maximum Copy Reservation

Scanning Resolution

Engine Resolution

Interpolated Resolution

Halftone

Paper Feeding

Paper Capacity

Manual Bypass

Acceptable Paper Weight

Duplexing

Magnification

Preset Reduce/Enlarge Multipage Copy Speed

First Copy Speed

ADF

ADF Paper Capacity

ADF Paper Weight

Warm-Up Time

Maximum Copy Run

Automatic Exposure

Dimensions (HXWXD) w/ADF

Installation Space (WxD)

Weight

Power Requirements

Plug

Photoconductor

imageRUNNER 8500 Service Guide

imageRUNNER 8500 (Main Unit)

Digital, Multifunction Imaging System Laser Dry Electrostatic Transfer Dry Monocomponent Toner Projection Sheets, Books, and 3 Dimensional Items (up to 4.4 lbs.) 11” x 17” (Ledger) 11” x 17” (Ledger) Only lower cassettes will hold 11” x 17” size paper. 4 1/8” x 5 7/8” Standard 10GB HDD plus 192 MB RAM

(approximately 7,700 originals can be held) 5 Up to 600 dpi x 600 dpi Up to 600 dpi x 600 dpi Up to 1,200 dpi x 600 dpi (copy), 2,400 dpi x 600 dpi (print) 256 continuous tone 2 cassettes / 2 trays 2 x 550 and 2 x 1500 (Std. 4,150 Sheets / Max. 7,650 Sheets) Up to 50 Sheets 17 lb. to 110 lb. (All Cassettes and Stack Bypass) Standard Automatic Trayless Duplexing

25% - 400% (in 1% increments): From glass

25% - 200% (in 1% increments): From feeder 25%, 50%, 64%, 73%, 78%, 121%, 129%, 200%, 400% Approximately 85ppm

Approximately 2.9 seconds or less from platen glass

Approximately 4.3 seconds or less from ADF Standard 80 ipm 100 sheets all sizes

13lb. Bond to 110lb. Index (Tray)

10lb. Bond to 110lb. Index Approximately 6 minutes or less 1 - 999 AE or Manual (Text, Photo or Text & Photo) Approximately 44-3/4"x25-3/8"x29-1/4" (1136 x 643 x 743mm) Approximately 52-3/8"x29-1/4" (1246 x 746) (w/ copy tray) Approximately 462lbs. (210kg) 208V 60Hz NEMA 6-15R Amorphous Silicon Drum

imageRUNNER 8500 Service Guide Rev. 0 May 2001 Page 4

+ 19 hidden pages

Canon imageRUNNER 8500 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual