Canon BJC-S500, Color Bubble Jet S500 Quick Start Manual

S500

™

Color Bubble Jet

™

Printer

Quick Start Guide

Canon S500 Color Bubble Jet Printer QuickStart Guide.

CCooppyyrriigghhtt

This manual is copyrighted by Canon U.S.A. Inc. with all rights reserved. Under the copyright laws, this
manual may not be reproduced in any form, in whole or in part, without the prior written consent of Canon
U.S.A. Inc.

© 2001 Canon U.S.A. Inc.

DDiissccllaaiimmeerr

Canon U.S.A. Inc. has reviewed this manual thoroughly in order that it will be an easy to use guide to your
Canon S500 Color Bubble Jet Printer. All statements, technical information and recommendations in this
manual and in any guides or related documents are believed reliable, but the accuracy and completeness
thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to
be, representation or warranties concerning the products described.

Specifications are subject to change without notice.
All print speeds based on draft mode. Print speed will vary depending on system configuration, software,

document complexity, print mode and page coverage.

As an

Energy Star partner, Canon U.S.A. Inc., has determined that this product meets the

Energy Star guidelines for energy efficiency.

All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.

TTrraaddeemmaarrkkss

Canon and BJ are registered trademarks and Bubble Jet and S500 are trademarks of Canon Inc.

Canon U.S.A. Inc.
Digital Home and Personal Systems Division
2995 Redhill Avenue
Costa Mesa, CA 92626

PRINTED IN THAILAND

Part number 6861A002AA

CCoonntteennttss

Chapter 1: Basic Printing

Turning Your Printer On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What Is a Printer Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Selecting the S500 Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Recommended Paper Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Loading Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Cancelling a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2: Advanced Print Features

Improving Printed Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Adjusting Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Adjusting Color Balance, Intensity and Brightness . . . . . . . . . . . . . 12

Changing the Page Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Saving and Recalling Driver Settings . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3: Printing Maintenance

Monitoring Ink Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Replacing Ink Tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printing a Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Aligning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 4: Troubleshooting

Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Customer Care Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 5: The BJ Solution Software–Downloading Images

Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing the BJ Solution Software . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Accessing the Online Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Windows Users: Using Your Software . . . . . . . . . . . . . . . . . . . . . . . . .36

Windows Users: Uninstalling the Software . . . . . . . . . . . . . . . . . . . .38

Macintosh Users: Using Your Software . . . . . . . . . . . . . . . . . . . . . . . .38

Macintosh Users: Uninstalling the Software . . . . . . . . . . . . . . . . . . .40

iii

Appendix

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Uninstalling the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Registering Your Canon Product . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Limited Warranty—U.S. Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

iv

Contents

CChhaapptteerr 11:: BBaassiicc PPrriinnttiinngg

Congratulations on purchasing your new Canon®S500 Color Bubble Jet

™

Printer!
With this printer, you can print basic business documents in color or black and

white, as well as print on a variety of specialty media, such as Canon High
Resolution Paper (ideal for business documents such as presentations that
include large numbers of color illustrations), Canon Glossy Photo Paper or
Canon Photo Paper Pro (for digital photographs) and Canon Transparencies (for
presentations). For a full list of the Canon specialty media that can be used with
your S500 printer, see “Specialty Media” on page 3.

This quick start guide describes some of the features of your S500
printer and how to use them. For more information, view and/or
print the S500 User’s Guide on the Setup Software & User’s Guide
CD-ROM.

Driver features and screen shots described in this guide reflect
Windows

®

98 and may be different for Windows NT®4.0 and

Windows 2000 users.

TTuurrnniinngg YYoouurr PPrriinntteerr OOnn aanndd OOffff

To turn your printer on or off, press the
POWER button.

The POWER lamp will flash green when
warming up or when a print job is
being sent to the printer. It will glow a
steady (non-flashing) green when the
printer is ready for use or when the
print job is complete.

If the POWER lamp
flashes orange, see
“Handling Error
Messages” beginning
on page 30.

11

Basic Printing

22

WWhhaatt IIss aa PPrriinntteerr DDrriivveerr??

Most computers require special software to link the software applications you
use to create documents or images with your printer. This software, called a
printer driver, converts information from the application into a format that the
printer can understand. The Canon S500 printer driver also provides other
features such as monitoring the printer’s paper supply and ink levels.

SSeelleeccttiinngg tthhee SS550000 PPrriinntteerr ffoorr UUssee

If the S500 is the only printer connected to your computer, it will automatically
be set as the default (main) printer. However, if your computer has access to
multiple printers, you can set the S500 as the default printer.

TToo sseett tthhee SS550000 aass tthhee ddeeffaauulltt pprriinntteerr iinn WWiinnddoowwss®::

1. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

.

2. Right-click the Canon S500 printer icon, then click

SSeett aass DDeeffaauulltt

. The Canon
S500 printer icon will display a check mark indicating it is the default
printer.

TToo sseelleecctt tthhee SS550000 ffrroomm wwiitthhiinn aa WWiinnddoowwss aapppplliiccaattiioonn::

Even if another printer is set as the default printer, you can still select the Canon
S500 for a specific print job from within most Windows applications.

Menus vary between applications. Consult your application user
documentation if the Print option is not listed.

1. From the

FFiillee

menu, click

PPrriinntt

.

2. Select

CCaannoonn SS550000

from the Name drop-down list, then click

OOKK

.

TToo sseelleecctt tthhee SS550000 iinn MMaacc®OOSS::

1. Click

AAppppllee

, then

CChhoooosseerr

.

2. Click the

SS550000

printer icon. The S500 will remain the default printer until

another is selected.

RReeccoommmmeennddeedd PPaappeerr UUssee

There are two steps recommended for getting the best output for your printed
documents:

• Set the printer thickness lever for the media used. (See “Load Limit and

Paper Thickness Lever Position” on page 4.)

• Select the correct media setting in the printer driver. (See “Chapter 2:

Advanced Print Features” on page 9.)

GGeenneerraall BBuussiinneessss PPrriinnttiinngg

For everyday paper printing, use plain paper (17 to 28 lb.). Use standard #10
envelopes with your S500 printer.

SSppeecciiaallttyy MMeeddiiaa

For optimum results, Canon recommends that you use genuine Canon media
with your S500 printer. Follow the instructions that come with any specialty
media on storing, handling and printing.

The specialty media available for use with the S500 include:

• Canon High Resolution Paper

• Canon Transparencies

• Canon Banner Paper

• Canon Glossy Photo Paper

• Canon Photo Paper Pro

• Canon Glossy Photo Cards

• Canon High Gloss Photo Film

• Canon T-Shirt Transfers
For instructions on loading and handling specialty media, see the

instructions that come with that media type or see the S500
User’s Guide on the Setup Software & User’s Guide CD-ROM.

Handle media carefully by its edges. Dirt or fingerprints on the
print surface will adversely affect print quality.

Basic Printing

33

MMeeddiiaa ttoo AAvvooiidd

Do not use the following types of media with your S500 as they could produce
poor quality print images, or jam or damage the printer:

• Paper that is folded, excessively curled, wrinkled or wrapped

• Damp paper

• Excessively thin or thick paper

• Paper with pasted photos, stickers, etc.

• Envelopes with overlapping flaps or self-sealing flaps

• Tractor feed paper, perforated paper or 3-hole punched paper, or paper with
any type of attached fasteners, ribbons, etc.

LLooaaddiinngg PPaappeerr aanndd OOtthheerr MMeeddiiaa

LLooaadd LLiimmiitt aanndd PPaappeerr TThhiicckknneessss LLeevveerr PPoossiittiioonn

Basic Printing

44

PPaappeerr TThhiicckknneessss

LLeevveerr PPoossiittiioonn

up to to 100 sheets (17 lbs.)

High Resolution Paper

Photo Paper Pro

Photo Paper Pro (4 x 6)

High Gloss Photo Film

Glossy Photo Paper

Glossy Photo Cards

Transparencies

#10 envelopes

Banner paper

T-Shirt Transfers

MMeeddiiaa TTyyppee PPaappeerr RReesstt LLooaadd LLiimmiitt

Plain paper Left

up to 10 sheets Left

up to 80 sheets Left

Left

up to 20 sheets Left

1 sheet

1 sheet Left

up to 20 sheets Left

up to 30 sheets

up to 10 envelopes

1 sheet (print up to 6 connected sheets)

1 sheet

Left

Right

Right

Right

The S500 can print on paper ranging from
standard copier paper (usually 17–28 lb.)
to specialty media paper and envelopes.

The paper thickness lever is located inside
the front cover, on the printhead holder. It
controls the paper feed for the type and
weight of the media on which you are
printing.

For envelopes (see “To load
envelopes:” on page 6), banners and
T-Shirt Transfers.

For regular paper and other media with a left position in the table (see
“Load Limit and Paper Thickness Lever Position” on page 4).

Use the chart on the previous page to ensure that the paper thickness lever is
set correctly for the type of media you are using.

TToo llooaadd ppaappeerr oorr ootthheerr mmeeddiiaa::

1. Make sure the paper thickness lever is

set correctly for the media used.

2. Slide the paper guide completely to the left.

3. Fan the edges of the sheets to remove

static cling and avoid paper jams, then
tap the edges of the stack against a flat
surface so the stack is aligned.

4. Insert the media into the paper rest,

with the print side facing up.

Some papers, especially
specialty media, have
specific sides for printing. The print side is usually the glossier
side or the brighter white side. When using specialty media,
do not touch the print side.

5. Slide the paper guide to the edge of the media until it is firmly in place.

You can load up to 100 sheets of plain (17 lb.) paper or 80
sheets of Canon High Resolution Paper in the paper rest at one
time. Never load the paper above the load limit mark.

Basic Printing

55

Print side

Load limit mark

TToo llooaadd eennvveellooppeess::

1. Lift the cover and set the paper thickness lever to the envelope mark. Close
the cover.

2. Slide the paper feed guide to the left.

3. Press down on the corners
and sides of the envelopes
to make them as flat as
possible by expelling all of
the air.

To avoid paper jams, make
sure envelopes are flat
before you load them into
the paper tray.

Make sure that none of the flaps overlap. If the envelope
edges are not flat, crease them with the side of a pen.

Do not allow more than 10 envelopes to stack on the paper
output tray.

4. With the address side facing
up and pointed in the
direction shown in the
illustration, align the stack
with the right side of the
paper rest, then insert the
stack into the printer.

5. Slide the paper guide to the
edge of the envelopes until it
is firmly in place.

Basic Printing

66

Flap side of envelope faces down

CCaanncceelllliinngg aa PPrriinntt JJoobb

There are several ways to cancel a print job in progress:

TToo ccaanncceell aa pprriinntt jjoobb ffrroomm tthhee pprriinntteerr::

While a job is printing, press the

RREESSUUMMEE//CCAANNCCEELL
button on the printer. The print job will be cancelled
and the paper ejected.

TToo ccaanncceell aa pprriinntt jjoobb ffrroomm tthhee SS550000 pprriinntt
ddiiaalloogg bbooxx::

When a job is printing on the S500, a print status
dialog box displays on your screen.

Click

CCaanncceell

at any time while this dialog box is
open to cancel the current print job. The print job
will be cancelled and the paper ejected.

TToo ccaanncceell aa pprriinntt jjoobb ffrroomm tthhee PPrriinntteerr SSttaattuuss MMoonniittoorr::

1. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

.

2. Right-click

CCaannoonn SS550000

, then click

PPrrooppeerrttiieess

.

3. Select the

MMaaiinntteennaannccee

tab, then click the

SSttaarrtt SSttaattuuss MMoonniittoorr

button.

4. Click

CCaanncceell PPrriinnttiinngg

.

The print job will be cancelled and the paper
ejected.

TToo ccaanncceell aa pprriinntt jjoobb ffrroomm WWiinnddoowwss::

1. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

.

2. Double-click

CCaannoonn SS550000,,

click the print job, then press the

DDeelleettee

key.

The print job will be cancelled and the paper ejected.

Basic Printing

77

RESUME/CANCEL button

TToo ccaanncceell aa pprriinntt jjoobb iinn MMaacc OOSS wwhheenn uussiinngg ffoorreeggrroouunndd pprriinnttiinngg::

On your keyboard, press the Apple

™

CCoommmmaanndd

key ( ) and the period key ( . )

at the same time.
The print job will be cancelled and the paper ejected.

TToo ccaanncceell aa pprriinntt jjoobb iinn MMaacc OOSS wwhheenn uussiinngg bbaacckkggrroouunndd pprriinnttiinngg::

1. While a job is printing, go
to the BJ Print Monitor
window (click

FFiinnddeerr

, then

BBJJ PPrriinntt MMoonniittoorr

).

2. Highlight the job to be
cancelled.

3. Click the

SSttoopp PPrriinnttiinngg

icon
in the Print Queue dialog
box.

The print job will be cancelled
and the paper ejected.

Basic Printing

88

CChhaapptteerr 22:: AAddvvaanncceedd PPrriinntt
FFeeaattuurreess

IImmpprroovviinngg PPrriinntteedd IImmaaggeess

Two important factors control the quality and output of your printed images:

PPaappeerr aanndd IInnkk

Using recommended paper or specialty media for printing
graphic images or photographs can significantly improve the quality of your
printout. (See “Recommended Paper Use” on page 3.) Also, always use the
specific Canon inks for your S500 printer, as noted on the inside back cover.

PPrriinntteerr DDrriivveerr SSeettttiinnggss

There is a variety of settings you can use to enhance
the quality of the print, the colors and the way in which the document
comes out of the printer.

Many of these features are covered in this chapter. For more
information, see the S500 User’s Guide on the Setup Software
& User’s Guide CD-ROM, or access the online help:

While in the Properties window, press the

FF11

key, or click in
the upper right corner then click the feature you want to know
more about, or click the button when displayed.

Turn Bubble Help on by selecting

HHeellpp

, then

SShhooww BBuubbbbllee

HHeellpp

.

AAddjjuussttiinngg PPrriinntt QQuuaalliittyy

Two of the features that affect the appearance and quality of your printed
documents can be controlled with the printer driver.

MMeeddiiaa TTyyppee

The S500 automatically adjusts printer settings to improve
print quality based on the media type (plain paper, Glossy Photo Paper, etc.)
you select.

PPrriinntt QQuuaalliittyy

When you select a media type, print quality is automatically

set for that media. You can change print quality settings if desired.

99

Advanced Print Features

1100

TToo mmaannuuaallllyy aaddjjuusstt pprriinntt qquuaalliittyy sseettttiinnggss iinn WWiinnddoowwss::

1. From an application

FFiillee

menu, select

PPrriinntt

.

2. With

CCaannoonn SS550000

as the selected printer, click

PPrrooppeerrttiieess

. The S500

Properties window will open to the Main tab.

3. Select the appropriate

MMeeddiiaa

TTyyppee

from the drop-down

menu.

4. Each media type has a default
quality, but you can select a
different

PPrriinntt QQuuaalliittyy

:

HHiigghh

For high quality when

printing a color document.
SSttaannddaarrdd

For high quality

when printing text.
DDrraafftt

For printing text drafts

at a faster speed.
CCuussttoomm

Allows for more precise control.

If you select

CCuussttoomm

, the Set button becomes active. Click

SSeett

to open the

Set Print Quality dialog box. There are two features you can control:

PPrriinntt QQuuaalliittyy

The printer driver
provides five settings for custom
print quality, ranging from

FFaasstt
at the far left (prints at 600 dpi,
which means faster printing and
less ink) to

FFiinnee

, which prints at

2400 x 1200 dpi.
HHaallffttoonniinngg

This controls the
pattern in which the ink is laid
down during printing for
graphic images.

5. When done, click

OOKK

.

TToo mmaannuuaallllyy aaddjjuusstt pprriinntt qquuaalliittyy
sseettttiinnggss iinn MMaacc OOSS::

1. Make sure that the

SS550000

is the

selected printer (from the

AAppppllee

menu, select

CChhoooosseerr

, then

SS550000

).

2. From an application

FFiillee

menu, click

PPrriinntt

.

3. Click the

MMaannuuaall

print mode icon,

then click the

DDeettaaiillss

button. The
Detailed Setting dialog box will open.
Make sure

QQuuaalliittyy

is selected.

4. Click and drag the

PPrriinntt QQuuaalliittyy

slide
bar to select your preferred output
quality.

5. When done, click

OOKK

, then

PPrriinntt

.

TToo sseelleecctt bbeesstt pprriinntt qquuaalliittyy wwiitthh tthhee PPrriinntt AAddvviissoorr wwiizzaarrdd::

Print Advisor is a wizard that helps you select the most optimum media type and
print quality for your print job.

1. From an application

FFiillee

menu, select

PPrriinntt

.

2. With

CCaannoonn SS550000

as the
selected printer, click
PPrrooppeerrttiieess

. The S500
Properties window will open
to the Main tab.

3. Click the

PPrriinntt AAddvviissoorr

button.
The wizard dialog box will
open.

4. Follow the on-screen
instructions to select the
optimum output type, media
and settings for your print job.

5. Click

OOKK

to save the setting and close the S500 Properties window.

Advanced Print Features

1111

TToo aauuttoommaattiiccaallllyy mmaakkee iimmaaggeess mmoorree ssmmooootthh iinn WWiinnddoowwss::

Image Optimizer smoothes jagged edges formed when enlarging a photo or
graphic from its original size. It is most effective when used with low-resolution
images.

1. From an application

FFiillee

menu,

select

PPrriinntt

.

2. With

CCaannoonn SS550000

as the
selected printer, click
PPrrooppeerrttiieess

.

3. Click the

EEffffeeccttss

tab, then click

the

IImmaaggee OOppttiimmiizzeerr

check box.

4. Click

OOKK

to save this setting
and close the S500 Properties
window.

AAddjjuussttiinngg CCoolloorr BBaallaannccee,, IInntteennssiittyy aanndd BBrriigghhttnneessss

You can enhance color printing by adjusting the color balance, intensity
(saturation) and brightness.

For more information on these settings, see the S500 User’s Guide
on the Setup Software & User’s Guide CD-ROM, or access the
online help (press

FF11

or click in Windows; turn on Bubble Help in

Mac) while in the printer driver interface.

TToo mmaannuuaallllyy aaddjjuusstt ccoolloorr
sseettttiinnggss iinn WWiinnddoowwss::

1. From an application

FFiillee

menu,

select

PPrriinntt

.

2. With

CCaannoonn SS550000

as the

selected printer, click

PPrrooppeerrttiieess

.

3. On the

MMaaiinn

tab, under

CCoolloorr

AAddjjuussttmmeenntt

, select

MMaannuuaall

.

The Set button will become active.

4. Click

SSeett

, and the Manual
Color Adjustment dialog box
will open.

Advanced Print Features

1122

5. Click and drag the

CCoolloorr BBaallaannccee

slide
bar for each color to adjust the color
settings. The results will preview.

6. Click and drag the

IInntteennssiittyy

slide bar to
change the intensity (saturation) for the
image. The results will preview.

7.

IImmaaggee CCoolloorr MMaannaaggeemmeenntt ((IICCMM))

is a
feature that automatically adjusts the
image colors. (This feature is only available in Windows 98, Me and 2000).

To use ICM for automatic color adjustment, click the

EEnnaabbllee

IICCMM

check box. All other features on this tab (except Intensity)

will become inactive.

8. Under

PPrriinntt TTyyppee

, select

PPhhoottoo

when printing photographs. This allows for a

wider range of tones. Set to

GGrraapphhiicc

when printing graphic images for

crisper, cleaner graphic images.

9. Select a

BBrriigghhttnneessss

setting to determine how light or dark the image will

appear when printed.

10. When done, click

OOKK

.

To print in black only, check the

GGrraayyssccaallee PPrriinnttiinngg

box. This
will convert color images to grayscale when printing, without
changing the original colors in the document.

TToo mmaannuuaallllyy aaddjjuusstt ccoolloorr sseettttiinnggss iinn MMaacc OOSS::

1. Make sure that the

SS550000

is the selected printer. (From the

AAppppllee

menu,

select

CChhoooosseerr

, then

SS550000

.)

2. From an application

FFiillee

menu, click

PPrriinntt

.

3. Click the

MMaannuuaall

print mode icon,

then click

DDeettaaiillss

.

4. Click the

CCoolloorr

icon.

5. Adjust the

CCoolloorr CCoorrrreeccttiioonn, PPrriinntt
TTyyppee, GGaammmmaa CCoorrrreeccttiioonn, CCoolloorr
BBaallaannccee

and

IInntteennssiittyy

settings for

your image.

6. When done, click

OOKK

, then

PPrriinntt

.

Advanced Print Features

1133

TToo aauuttoommaattiiccaallllyy ooppttiimmiizzee tthhee iimmaaggee iinn WWiinnddoowwss::

Photo Optimizer PRO automatically adjusts a photographic image created with a
digital camera. Use this feature to compensate for unsatisfactory color balance and
over- or under-exposure before printing.

1. From an application

FFiillee

menu, select

PPrriinntt

.

2. With

CCaannoonn SS550000

as the selected printer, click

PPrrooppeerrttiieess

.

3. Select the

EEffffeeccttss

tab.

4. Click to check the

PPhhoottoo

OOppttiimmiizzeerr PPRROO

check box.

When

PPhhoottoo OOppttiimmiizzeerr PPRROO

is checked, the

AAppppllyy

TThhrroouugghhoouutt PPaaggee

option
becomes active. If this box is
left unchecked, the S500 will
optimize each image
individually. If checked, all
images will be automatically
corrected with the same
settings.

5. When done, click

OOKK

.

CChhaannggiinngg tthhee PPaaggee SSeettuupp

You can change how the image is printed without affecting the original image
file.

TToo cchhaannggee ppaaggee sseettuupp iinn WWiinnddoowwss::

1. From an application

FFiillee

menu, select

PPrriinntt

.

2. With

CCaannoonn SS550000

as the selected printer, click

PPrrooppeerrttiieess

.

3. Click the

PPaaggee SSeettuupp

tab.

4. From this tab, you can change the following options:
PPaaggee SSiizzee

Defaults to the page size set in the original document, but can

be changed.
OOrriieennttaattiioonn

Lets you select either portrait or landscape orientation.

Advanced Print Features

1144

PPrriinntteerr PPaappeerr SSiizzee

The page
size used by the printer. This
defaults to match the page
size. However, a different
printer paper size can be
selected if a Printing Type
other than normal is selected
(see below).

PPrriinnttiinngg TTyyppee

Defaults to
Normal-size Printing. Click the
drop-down arrow to select a
different

PPrriinnttiinngg TTyyppee

:

SSccaalleedd PPrriinnttiinngg

With this option you can set the scale of the printed

image down to 20% or up to 400% of the original.
PPaaggee LLaayyoouutt PPrriinnttiinngg

Lets you set the number of pages to print on a

single sheet. Click

SSppeecciiffyy

to set the number of pages to a sheet of
paper (1 to 16), the print order for those pages (left to right or right to
left) and whether you want to print a border around each page.

PPoosstteerr PPrriinnttiinngg

Lets you print an oversized image on multiple pages that

can then be manually joined together. Click

SSppeecciiffyy

to set the image

divisions (how many tiles the image will break up into).
BBaannnneerr PPrriinnttiinngg

Used for printing banners on special banner paper.

5. When done, click

OOKK

.

For more feature descriptions, see the S500 User’s Guide on the Setup Software
& User’s Guide CD-ROM or access the online help.

TToo cchhaannggee ppaaggee sseettuupp iinn MMaacc OOSS::

1. Make sure that

SS550000

is the selected printer (from the

AAppppllee

menu, select

CChhoooosseerr

, then

SS550000

).

2. From an application

FFiillee

menu,

click

PPaaggee SSeettuupp

. The Page

Setup dialog box will open.

3. From this dialog box, you can
change the following:

Advanced Print Features

1155

• Select a paper size from the

PPaappeerr SSiizzee

drop-down list. (If printing a

banner, click to check the

BBaannnneerr PPrriinnttiinngg

check box, then follow the on-

screen instructions.)

• Set a

SSccaallee

percentage value between 50% and 200% to print the image

in a size different from the original document.

• Click an

OOrriieennttaattiioonn

icon to change the page orientation.

4. To save these settings for the next print job, click the

SSaavvee SSeettttiinnggss

check

box.

5. When done, click

PPrriinntt

.

TToo cchhaannggee ppaaggee llaayyoouutt aanndd pprriinntt oorrddeerr iinn MMaacc OOSS::

1. Make sure that

SS550000

is the selected

printer (from the

AAppppllee

menu, select

CChhoooosseerr

, then

SS550000

).

2. From an application

FFiillee

menu, click

PPrriinntt

. The Print window will appear.

3. Click

OOppttiioonnss

. The Options dialog

box will open.

4. From the Options dialog box, you can
enter or change the following:

• To print in reverse order, check

the

PPrriinntt iinn rreevveerrssee oorrddeerr

box.

• If you are printing more than one copy, check the

PPrriinntt ccoollllaatteedd ppaaggeess
box to collate each copy instead of printing all of page 1, then all of page
2, etc.

• Under

LLaayyoouutt

, click the
drop-down arrow to
change the number of
pages to print on a sheet
(1 Page up to 16 Page).

• If the page layout is other
than 1 Page, you can
select a different

PPaaggee

OOrrddeerr

specific to the

selected page layout.

Advanced Print Features

1166

• If the page layout is other than 1 Page/Sheet Printing, you can also

select whether to print a

BBoorrddeerr

around each page.

5. When done, click

OOKK

, then

PPrriinntt

.

For more information on printer driver features, see the
S500 User’s Guide on the Setup Software & User’s Guide
CD-ROM, or use the Mac Bubble Help.

SSaavviinngg aanndd RReeccaalllliinngg DDrriivveerr SSeettttiinnggss

When you change printer driver settings for a specific print job, such as printing
black and white photos, or printing documents with a special background, you
can save and name these settings for future use on other similar print jobs.

TToo ssaavvee ddrriivveerr sseettttiinnggss iinn WWiinnddoowwss::

1. From an application

FFiillee

menu, select

PPrriinntt

.

2. With

CCaannoonn SS550000

as the selected printer, click

PPrrooppeerrttiieess

.

3. Make the desired printer
driver setting changes.

4. Without exiting the Properties
window, select the

PPrrooffiilleess

tab.

5. Click

AAdddd ttoo PPrrooffiilleess

, then
type a name for your settings
in the

NNaammee

field. You can
also select an icon for this
profile.

6. Type a description of your
settings.

7. Click

SSaavvee

.

TToo ssaavvee ddrriivveerr sseettttiinnggss iinn MMaacc OOSS::

1. From an application

FFiillee

menu, select

PPrriinntt

. The Print window will appear.

2. Make the desired printer driver setting changes.

3. From the Print window, click

AAppppllyy

. The Register Settings dialog will open.

Advanced Print Features

1177

4. Click

AAppppllyy

again, then type a name for the

settings.

5. Click

OOKK

. The Register Settings window will

reappear.

To save the new settings as
your default settings for the
Manual icon, click the name in the

SSeettttiinnggss

list, then click

DDeeffaauulltt

.

See the S500 User’s Guide on the Setup Software & User’s
Guide CD-ROM for instructions on removing manual settings
and restoring default settings.

6. When done, click

CClloossee

.

TToo rreettrriieevvee aa ssaavveedd sseettttiinngg pprrooffiillee iinn WWiinnddoowwss::

1. From an application

FFiillee

menu, select

PPrriinntt

.

2. With

CCaannoonn SS550000

as the
selected printer, click
PPrrooppeerrttiieess

.

3. Select the

PPrrooffiilleess

tab.

4. Highlight the saved setting
profile you want to use.

5. Click

RReettrriieevvee ffrroomm PPrrooffiilleess

,

then click

OOKK

to confirm the
profile change. The profile
settings will become active.

6. Click

OOKK

again to close the window.

TToo rreeccaallll ddrriivveerr sseettttiinnggss iinn MMaacc OOSS::

1. From an application

FFiillee

menu, select

PPrriinntt

.

2. Click

AAppppllyy

, then select the name of your saved settings.

3. Click

DDeeffaauullttss

, then

OOKK

.

4. Click

IImmppoorrtt

, then

CClloossee

.

Advanced Print Features

1188

CChhaapptteerr 33:: PPrriinnttiinngg
MMaaiinntteennaannccee

MMoonniittoorriinngg IInnkk LLeevveellss

The print driver allows you to monitor the level of ink in each ink tank.

TToo cchheecckk iinnkk lleevveellss iinn WWiinnddoowwss::

1. With the printer on, click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

.

2. Right-click the

CCaannoonn SS550000

icon, then

select

PPrrooppeerrttiieess

.

3. Select the

MMaaiinntteennaannccee

tab, then click

SSttaarrtt SSttaattuuss MMoonniittoorr

. The Canon S500

Status Monitor window will appear.
The Ink panel displays the ink levels for

each tank.
The following icons appear when an ink

tank is low or has run out of ink:

Ink low. Replace ink tank as
soon as possible.

Ink out. Replace ink tank
immediately.

4. Click on the top right of the window to close the Status Monitor, then

click

OOKK

to close the Properties window.

TToo cchheecckk iinnkk lleevveellss iinn MMaacc OOSS::

The S500 Print Monitor can display ink levels when they are running low if you
have enabled backgrounding printing in the Choose option. See the S500 User’s

1199

Printing Maintenance

2200

Guide on the Setup Software and User’s Guide CD-ROM for more information
about this feature.

By default,

BBaacckkggrroouunnddiinnggisOOffff

.

RReeppllaacciinngg IInnkk TTaannkkss

TToo rreeppllaaccee aann eemmppttyy iinnkk ttaannkk::

1. With the printer on, open the front cover. The
printhead holder will automatically move to the
center.

2. Press the tab on the front of the empty ink tank,
then remove and discard the empty tank.

3. Remove the new ink tank from its package. Pull the
orange tape up, remove the wrapper and twist off
the orange protective cap.

To avoid spilling ink, never press on
the sides of an ink tank.

4. Holding the new ink tank at a slight angle, align it
with the correct color slot, then gently insert it.

Do not force an ink tank into the
printhead. If the ink tank does not go
in smoothly, realign it, then try again.

5. Press down on the ink tank until it clicks into place.

6. Close the front cover.

PPrriinnttiinngg aa NNoozzzzllee CChheecckk PPaatttteerrnn

The printhead discharges ink through nozzles—tiny openings from which the ink
is sprayed. If faded or streaked colors and text appear on your output when you
print, some of the nozzles may be clogged. You can check for this problem by
printing a nozzle check pattern.

TToo pprriinntt aa nnoozzzzllee cchheecckk ppaatttteerrnn iinn WWiinnddoowwss::

1. Make sure the printer is on and paper loaded.

2. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

.

3. Right-click the

CCaannoonn SS550000
printer icon, then select
PPrrooppeerrttiieess

.

4. Click the

MMaaiinntteennaannccee

tab,

then click the

NNoozzzzllee CChheecckk

button.

5. Click

OOKK

to start the nozzle
test. The nozzle test pattern
will print.

The Maintenance tab may vary for Windows NT 4.0 and
Windows 2000.

6. Check the printed nozzle check pattern. If part of the top pattern is missing,
see “Cleaning the Printhead” on page 22 for procedures.

TToo pprriinntt aa nnoozzzzllee cchheecckk ppaatttteerrnn iinn MMaacc OOSS::

1. Make sure the printer is on and paper
loaded.

2. In a software application, click

FFiillee

,

then

PPaaggee SSeettuupp

.

3. Click

UUttiilliittiieess

. The Canon S500 Printer

Utility window will appear.

4. Select

TTeesstt PPrriinntt

from the drop-down

menu.

5. Click the

NNoozzzzllee CChheecckk

button. When

prompted, click

OOKK

. The nozzle test pattern will print.

6. When done, click

CClloossee

.

7. Check the printed nozzle check pattern. If part of the top pattern is missing,
see “Cleaning the Printhead” on page 22 for procedures.

Printing Maintenance

2211

CClleeaanniinngg tthhee PPrriinntthheeaadd

If your printed output appears faded, streaked or scratchy, the printhead may
need to be cleaned or aligned. See the S500 User’s Guide on the Setup
Software & User’s Guide CD-ROM for additional corrective actions.

Printhead cleaning consumes ink. Avoid unnecessary cleaning.

TToo cclleeaann tthhee pprriinntthheeaadd iinn
WWiinnddoowwss::

1. With the printer on, click
SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

.

2. Right-click the

CCaannoonn SS550000
printer icon, then select
PPrrooppeerrttiieess

.

3. Click the

MMaaiinntteennaannccee

tab,

then click the

CClleeaanniinngg
button. The printer will clean
the printhead.

The Maintenance tab and procedures may vary for Windows NT

4.0 and Windows 2000. Follow the instructions when
prompted.

4. Click

OOKK

to close the window.

5. After the cleaning, print a nozzle check pattern to check the results. See
“Printing a Nozzle Check Pattern” on page 20.

6. If there is no change after cleaning, check the amount of ink remaining. If an
ink tank is empty, replace it. See “Monitoring Ink Levels” on page 19.

TToo cclleeaann tthhee pprriinntthheeaadd iinn MMaacc OOSS::

1. Make sure the printer is on.

2. In a software application, click

FFiillee

, then

PPaaggee SSeettuupp

.

3. Click

UUttiilliittiieess

. The Canon S500 Printer Utility window will appear.

4. Click the

CClleeaanniinngg

button.

Printing Maintenance

2222

5. Select the colors to be cleaned, then

click

OOKK

. The printer will clean the

printhead.

6. When done, click

CClloossee

.

7. After the cleaning, print a nozzle check

pattern to check the results. See
“Printing a Nozzle Check Pattern” on
page 20.

8. If there is no change after cleaning, check the amount of ink remaining. If an

ink tank is empty, replace it. See “Monitoring Ink Levels” on page 19.

AAlliiggnniinngg tthhee PPrriinntthheeaadd

Sometimes printed output can be faded or unclear because the printhead needs
to be aligned.

TToo aalliiggnn tthhee pprriinntthheeaadd iinn WWiinnddoowwss::

1. Make sure the printer is on

and paper loaded.

2. Click

SSttaarrtt

, then

SSeettttiinnggss

,

then

PPrriinntteerrss

.

3. Right-click the

CCaannoonn SS550000
printer icon, then select
PPrrooppeerrttiieess

.

4. Click the

MMaaiinntteennaannccee

tab,

then click the

PPrriinntt HHeeaadd

AAlliiggnnmmeenntt

button.

5. When asked to start
printhead alignment,
click

OOKK

.

6. Follow the on-screen instructions to complete printhead alignment.

The Maintenance tab and procedures may vary for Windows NT

4.0 and Windows 2000. Follow the instructions when
prompted.

7. When printhead alignment is complete, click

OOKK

to close the window.

Printing Maintenance

2233

TToo aalliiggnn tthhee pprriinntthheeaadd iinn MMaacc OOSS::

1. Make sure the printer is on and paper loaded.

2. From the

FFiillee

menu in a software application, click

PPaaggee SSeettuupp

.

3. Click the

UUttiilliittiieess

button.

4. Click the down-arrow to select

TTeesstt

PPrriinntt

.

5. Click the

PPrriinntt HHeeaadd AAlliiggnnmmeenntt

icon.

6. Follow the on-screen instructions to
complete printhead alignment.

7. After each printhead alignment pattern
check, click

SSeenndd

.

8. When printhead alignment is complete, click

CClloossee

.

Printing Maintenance

2244

CChhaapptteerr 44::
TTrroouubblleesshhoooottiinngg

TTiippss ffoorr TTrroouubblleesshhoooottiinngg

Troubleshooting usually falls into one of the following categories:

IInnssttaallllaattiioonn

The printer driver will not install properly.

PPrriinntteerr HHaarrddwwaarree

The printer is not working or not working as expected.

PPrriinntteedd OOuuttppuutt

The printed output is not coming out as expected.

EErrrroorr MMeessssaaggee
You are getting an error message from the software (displayed
on the screen) or the printer (indicated by a flashing lamp).

CCuussttoommeerr CCaarree CCeenntteerr
Canon offers a full range of customer technical support options.

If you encounter difficulties during installation or operation of your Canon S500
printer, quickly scan all topics until you find a description that approximates
your difficulty. Go through the related solutions until you find one that works.

TTrroouubblleesshhoooottiinngg IInnssttaallllaattiioonn

Try ThisPossible CauseProblem

Cannot
install the
printer driver

Procedure not
followed correctly

See “Installing the Printer Driver” on page 41.

2255

Troubleshooting

Problem Possible Cause Try This

Always uninstall the previous version of the printer driver before
installing the new version. See “Uninstalling the Printer Driver” on
page 43.

Previous or same
printer driver
version already
installed

Other
applications
running in the
background

Other open applications on your computer can interfere with the
installation routine. Close all open software applications before
reinstalling the printer driver. See “Installing the Printer Driver” on
page 41.

Installation not
starting
automatically
when CD is
inserted into
drive

WW

IINNDDOOWWSS

If printer driver installation did not start automatically when
you loaded the CD-ROM:

1. Double-click

MMyy CCoommppuutteerr

on the Windows desktop, then

double-click the

CCDD--RROOMM ddrriivvee

.

2. Double-click

mmsseettuupp..eexxee

.

If you install the printer driver by clicking

SSttaarrtt

, then

RRuunn

,
specify the correct CD-ROM drive and file name
(

xx::\\mmsseettuupp..eexxee

, where

xx

is the CD-ROM drive).

MM

AACC

OOSS

Double-click the

CCDD--RROOMM

icon on your desktop.

CD-ROM drive not
specified

Normally, after you insert the S500 CD-ROM, the setup window
displays automatically. If it does not:

WW

IINNDDOOWWSS

1. Double-click

MMyy CCoommppuutteerr

on the Windows desktop, then

double-click the

CCDD--RROOMM ddrriivvee

.

2. Double-click

mmsseettuupp..eexxee

.

MM

AACC

OOSS

Double-click the

CCDD--RROOMM

icon on your desktop.

CD-ROM drive not
working properly

WW

IINNDDOOWWSS

Use Windows Explorer to confirm that the CD-ROM is operating
normally:

1. From the desktop, double-click

MMyy CCoommppuutteerr

, then

CCDD--RROOMM

.

2. If the files do not appear, refer to your Windows

documentation for more information.

MM

AACC

OOSS

Open the

AAppppllee SSyysstteemm PPrrooffiilleerr

, click

DDeevviicceess

and

VVoolluummeess

,

then open the CD-ROM.

Cannot
install the
printer driver

(continued)

2266

Troubleshooting

2277

Possible Cause

Problem

Try This

Cannot
install the
printer driver

(continued)

Computer cannot
detect a printer
port

Verify that the correct cable (USB or parallel) is connected to both
your printer and your computer, and that the connection is secure.

Verify that the computer is turned on and the POWER lamp is a steady
(non-flashing) green.

If this does not solve the problem, exit the installation procedure,
turn off the printer, restart the computer and reinstall the software.
The installer will prompt you when to turn the printer back on.

Problem Possible Cause Try This

Paper jams in
the printer

Media jammed
during paper feed

1. Gently pull the jammed paper out of the paper output tray or the
paper rest, whichever is easier.

If the paper tears and some is left in the printer, turn the printer
off, open the front cover, and remove the pieces. If you cannot
reach or remove the torn paper, do not attempt to disassemble the
printer yourself. Contact the Customer Care Center.

2. Reload paper into the paper rest, then press the RESUME/CANCEL
button on the printer.

You will need to reprint the page that jammed.
If you turn the printer off, your print job data will be lost. Print the job

again.
Use a standard paper size whenever possible to prevent jams.

Printer is not
responding

Power cord not
securely
connected

Verify that the power cord is securely connected to the printer and
plugged into a working outlet.

Printer is not set
as default, is not
turned on, or is
not ready

Verify that the Canon S500 printer is the default printer.
Verify that the printer is on. If the POWER lamp is off, press the

POWER button. The lamp will flash green as the printer warms up,
then go to a steady (no flash) green when the printer is ready.
Flashing green can also indicate the printer is processing a print job.

If the POWER lamp flashes orange, or green and orange alternately,
see “Handling Error Messages” on page 30.

Printer/computer
incorrectly
connected

Reconnect the printer cable to the correct port, with the correct cable.

TTrroouubblleesshhoooottiinngg PPrriinntteerr HHaarrddwwaarree

Troubleshooting

2288

Printer is not
responding

(continued)

Problem Possible Cause Try This

Bad cable Replace the printer cable.

Computer and/or
printer needs to
be reset

Reboot the computer and/or reset the printer.

1. To reboot the computer, close all open applications, then restart.

2. To reset the printer, turn it off, then on again.

Ink tanks are not
seated properly

Printer tried
to print but
no ink on
paper

Check the ink tanks, and reseat them if necessary. See “Replacing Ink
Tanks” on page 20.

Printhead
clogged

Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 20 or “Cleaning the Printhead” on page 22.

If necessary, perform multiple printhead cleanings. If print quality
does not improve, try deep cleaning. Perform printhead deep
cleaning from the printer driver.

Ink tanks may
need to be
replaced

Verify that you have sufficient ink in the ink tanks. See “Monitoring
Ink Levels” on page 19.

If necessary, replace the ink tanks. See “Replacing Ink Tanks” on
page 20.

Printhead may
need to be
replaced

Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 20 or “Cleaning the Printhead” on page 22.

If necessary, perform multiple printhead cleanings. See “Cleaning the
Printhead” on page 22. If the printhead is still not working properly,
contact the Customer Care Center.

Problem

Possible Cause Try This

Printed
colors are
incorrect

One or more ink
tanks installed in
the wrong
position

Verify that each ink tank is lined up with the correct color label in
the printhead. For more information, see “Replacing InkTanks” on
page 20.

If ink tanks were placed in the incorrect color slots in the printhead,
after switching the tanks to their correct slots, perform at least two
printhead cleanings to remove the incorrect residual colors from the
printhead. For procedures, see “Cleaning the Printhead” on page 22.

Incorrect Color
Adjustment
setting

WW

IINNDDOOWWSS

1. On the

MMaaiinn

tab of the S500 Properties window, confirm

that Color Adjustment is set to

AAuuttoo

.

2. If

MMaannuuaall

is set, click the

DDeeffaauullttss

button on the Manual

Color Adjustment window.

TTrroouubblleesshhoooottiinngg PPrriinntteedd OOuuttppuutt

Troubleshooting

2299

Try ThisProblem Possible Cause

Printed
colors are
incorrect
(continued)

Print Mode is
improperly set

MM

AACC

OOSS

In the Print dialog box, select the appropriate

PPrriinntt MMooddee

setting.

Incorrect media
type

WW

IINNDDOOWWSS

On the

MMaaiinn

tab of the S500 Properties window, confirm that

the

MMeeddiiaa TTyyppee

selected matches the paper loaded.

MM

AACC

OOSS

In the Print dialog box, confirm that the

MMeeddiiaa TTyyppee

selected

matches the paper loaded.

Print Quality is
improperly set

WW

IINNDDOOWWSS

On the

MMaaiinn

tab of the S500 Properties window, select the

appropriate Print Quality setting:

HHiigghh, SSttaannddaarrdd, DDrraafftt

or

CCuussttoomm

.

MM

AACC

OOSS

In the

PPrriinntt

dialog box, select the

MMaannuuaall

icon, then click the

DDeettaaiillss

button. In the Detailed Setting window, slide the

PPrriinntt

QQuuaalliittyy

bar to select your preferred output quality.

Printed
output is
faded or
unclear

Media not loaded
print side up

Check that your media is placed in the printer facing in the correct
direction. See “Loading Paper and Other Media” on page 4.

Low ink Verify that you have sufficient ink in the ink tanks. See “Monitoring

Ink Levels” on page 19.

Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 20 and “Cleaning the Printhead” on page 22.

If necessary, perform multiple printhead cleanings. See the S500
User’s Guide on the Setup Software & User’s Guide CD-ROM for more
information.

Printhead nozzles
clogged or
damaged

Ink tanks are not
seated properly

Check the ink tanks, and reseat them if necessary. See “Replacing Ink
Tanks” on page 20.

Printhead needs
to be aligned

Perform printhead alignment. See "Aligning the Printhead" on
page 23.

1. Turn the printer off to clear the printer buffer.

2. Cancel the print job from the computer. See “Cancelling a Print
Job” on page 7.

3. Turn the printer on again.

Meaningless
characters
printed

Corrupted print
instructions are
stored in the
printer buffer

Printer/computer
not securely
connected

Check the cable connections between the printer and the computer to
verify that they are securely connected.

Troubleshooting

3300

Meaningless
characters
printed
(continued)

Try This

Previous print job
paused before it
was finished

If a previous print job was paused before it was printed, turn the
printer and the computer off, then back on again, or

WW

IINNDDOOWWSS

1. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

.

2. Double-click

CCaannoonn SS550000

and cancel any unfinished print

jobs.

MM

AACC

OOSS

On your keyboard, press the Apple Command key ( ) and
the period key (.) at the same time. The print job will be
cancelled and the paper ejected.

Check the Printer window to verify that the correct printer driver is
selected.

Incorrect printer
driver selected

Bad (corrupted)
file

Create the document again and print it. If it prints successfully, the
original file was corrupted.

Extended Capabilities (Parallel) Port, or ECP, provides faster data
transfer between the computer and the printer. If the ECP setting is
incorrect, it could result in incorrect print information going to the
printer. See the S500 User’s Guide on the Setup Software & User’s
Guide CD-ROM for instructions on how to check ECP settings and
reconfigure if needed.

ECP mode not set

Problem Possible Cause

Problem

When a printer error occurs, the POWER lamp flashes orange between green flashes. Count
the number of orange flashes to determine and resolve the problem:

Printer does
not print/
flashing lamp
on printer

Possible Cause Try This

Alternately
flashes green and
orange (service
error)

1. Remove the paper from the printer, switch the printer off, then
unplug it.

2. Reconnect the printer power and turn it back on.

If the same error message persists after restarting the printer, contact
the Customer Care Center.

2 orange flashes
(paper is out or
not feeding
correctly)

If no paper is loaded in the paper rest, or if paper is not loaded
correctly, reload the paper correctly then press the RESUME/CANCEL
button on the printer. See “Loading Paper and Other Media” on page
4 for how to load different types of media.

HHaannddlliinngg EErrrroorr MMeessssaaggeess

Troubleshooting

3311

Problem

Printer does
not print/
flashing lamp
on printer
(continued)

3 orange flashes
(paper jam)

See the troubleshooting topic “Paper jams in the printer” on page 27.

7 orange flashes
(defective
printhead)

Remove and re-install the printhead.
Also ensure that the protective tape has been removed.
If re-installing the printhead does not resolve the problem, contact

the Customer Care Center to replace it with a new one.

8 orange flashes
(waste tank
almost full)

The printer has a built-in waste ink tank to hold the ink consumed
during printhead cleaning. Press the RESUME/CANCEL button to
restart printing, then contact the Customer Care Center to have the
waste ink tank replaced immediately.

Printer flashes
green only

When the lamp flashes green, the printer is warming up or is
receiving print data from the computer. This is not an error condition.

Possible Cause

Try This

When Backgrounding is turned on, you can confirm the low ink alert
in the BJ Print Monitor. See the S500 User’s Guide on the Setup
Software & User’s Guide CD-ROM for more information on using the
BJ Print Monitor.

After the alert displays, you can continue printing for a short time,
but have a replacement ready to install.

WW

IINNDDOOWWSS

The low ink alert displays in the BJ Status Monitor. Click the
Ink Information tab to determine which ink tank is low.

MM

AACC

OOSS

The low ink alert displays in a status dialog before a print job
starts.

One or more of
the ink tanks is
low

Error
message
displays in
the BJ Status
Monitor

Printer is out of
paper

Ink is low
Paper jam
Printhead

installed
incorrectly

WW

IINNDDOOWWSS

The BJ Status Monitor opens and displays a message when an
error occurs.

Read the error message, then click the

GGuuiiddee

tab to display

more information about solving the problem.

MM

AACC

OOSS

If Backgrounding is turned on with the Chooser, the BJ Print
Monitor displays an error.

Follow the instructions in the message to resolve the problem.
See the S500 User’s Guide on the Setup Software & User’s

Guide CD-ROM for more information on error messages.

One of the ink tanks is empty. Replace it. See “Monitoring Ink Levels”
on page 19 and “Replacing Ink Tanks” on page 20 for more
information.

4 orange flashes
(empty ink tank)

Low ink alert
displays in
the BJ Print
Monitor

CCuussttoommeerr CCaarree CCeenntteerr

Canon offers a full range of customer technical support* options:

• For e-mail support, the latest driver downloads and answers to frequently
asked questions (

wwwwww..uussaa..ccaannoonn..ccoomm

)

• 24-hour, 7-day-a-week automated support for troubleshooting issues on
most current products (

11--880000--442233--22336666

)

• 24-hour, Fax-On-Demand System for product specifications and technical
information (

11--880000--552266--44334455

)

• Free technical support Monday–Saturday (excluding holidays) for products
still under warranty** (

11--775577--441133--22884488

)

• Technical support 7 days a week (excluding holidays) for products no longer
under warranty, at $9.99 per call (

11--775577--441133--22884488

)

Within Canada, call for technical support 24 hours a day, 7
days a week (

11--880000--OOKK--CCAANNOONN

).

* Support program specifics are subject to change without notice.
** Refer to the product information starting on page 49 for warranty details.

Troubleshooting

3322

Problem

Possible Cause

Try This

System error
message
displays

System error
occurred

If a system error occurs, printing stops.

WW

IINNDDOOWWSS

A window displays the error message. System errors may
include problems writing to LPT1 or USBPRN, application
errors, or general protection faults. Make sure that the printer
is turned on, the printer and computer are connected securely,
and that the printer port is operating correctly.

MM

AACC

OOSS

The error message contains an error code *XXX, where * is a
letter and XXX is a number, which represents the cause of the
error. Make sure that the printer is turned on, the printer and
computer are connected securely, and that the printer port is
operating correctly.

CChhaapptteerr 55::
TThhee BBJJ SSoolluuttiioonn SSooffttwwaarree––
DDoowwnnllooaaddiinngg IImmaaggeess

The BJ Solution software—a fun way to view, organize, adjust, and print
images—includes ZoomBrowser EX and PhotoRecord (for Windows) and
ImageBrowser (for Macintosh) and PhotoStitch (for Windows/Macintosh).

EEaassyy--ttoo--uussee ffeeaattuurreess iinncclluuddee::

• Move, copy, or delete images stored on computer disks.

• Crop images and adjust colors with simple editing tools.

• View all files within a specified folder simultaneously; zoom in and out for

easier visual searches.

• View your files in chronological order via the “time tunnel” window.

• Display images one-by-one at full-screen size using the slide show function.

• Merge a series of images into a panoramic view using the PhotoStitch

feature.

• Produce photo-like prints using Canon Photo Paper Pro or Canon Specialty

Paper. (See “Recommended Paper Use” on page 3.) Print multiple images on
a single sheet, and add customized borders and background designs. Even
add titles and insert text in images and on pages. Or use a printing utility,
PhotoRecord, to create your own personal album.

3333

Chapter 5

3344

MMiinniimmuumm SSyysstteemm RReeqquuiirreemmeennttss

WWiinnddoowwss

• Pentium 133 MHz, Windows 95/98 (32 MB RAM), Windows 2000/Windows
NT 4.0 (64 MB RAM)

MMaacciinnttoosshh

• Mac OS 8.1 or higher, 20 MB RAM

IInnssttaalllliinngg tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree

TToo IInnssttaallll tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree iinn WWiinnddoowwss::

Driver features and screen shots described in this chapter, reflect
Windows 98 and may be different for Windows 2000 and Windows
NT 4.0 users.

1. Close any open software applications.

2. Insert the BJ Solution CD in the CD-ROM drive. The Choose Destination
Location dialog box will open. Click Next. To choose another installation
folder, click Browse, then OK.

If the setup program does not run automatically, click Cancel,
then Exit. Click Start, then Run, and type x:\setup.exe, where
x is your CD-ROM drive.

3. Select the software to be installed. Click Next. Follow the on-screen instructions.

4. When the Setup Complete dialog box appears, click Finish.

TToo IInnssttaallll tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree iinn MMaacciinnttoosshh::

1. Close any open software applications and insert the BJ Solution CD in the
CD-ROM drive.

2. Double-click the CanonBJSD icon on your desktop. Double-click Install.

3. Select the software to be installed, then click Install. The Choose a Folder
dialog box will open.

4. Select the destination folder, then click Choose. Follow the

on-screen instructions.

5. When the Installation Has Finished dialog box appears, click OK.

AAcccceessssiinngg tthhee OOnnlliinnee MMaannuuaall

The BJ Solution CD includes an electronic manual that is viewable with Adobe

®

Acrobat Reader 4.0. Follow the instructions below to install Acrobat Reader,
which will enable you to view or print the BJ Solution User’s Manual.

TToo iinnssttaallll AAddoobbee AAccrroobbaatt RReeaaddeerr iinn WWiinnddoowwss::

1. On your computer, insert the BJ Solution CD in the CD-ROM drive. The

BJ Solution installer program will begin. Click Cancel, then Exit Setup.

2. Click Start, then Run, then type x:\readme\english\acrobat\ar405eng.exe,

where x is your CD-ROM drive. Follow the on-screen instructions.

TToo vviieeww tthhee mmaannuuaall iinn WWiinnddoowwss::

1. Insert the CD in the CD-ROM drive.

2. The BJ Solution installer program will begin. Click Cancel, then Exit Setup.

3. Click Start, then Run, then type x:\readme\english\bj_solution_disk_manual.pdf,

where x is your CD-ROM drive. Click OK.

TToo iinnssttaallll AAddoobbee AAccrroobbaatt RReeaaddeerr iinn MMaacciinnttoosshh::

1. On your computer, insert the BJ Solution CD in the CD-ROM drive.

2. From your desktop, double-click the CanonBJSD icon, then click Readme,

English, Acrobat, Reader Installer. Follow the on-screen instructions.

TToo vviieeww tthhee mmaannuuaall iinn MMaacciinnttoosshh::

1. Insert the CD in the CD-ROM drive.

2. From your desktop, double-click the CanonBJSD icon. Double-click Readme,

English, BJ_Solution_Disk-Manual.pdf.

Chapter 5

3355

WWiinnddoowwss UUsseerrss:: UUssiinngg YYoouurr SSooffttwwaarree

IInn tthhiiss sseeccttiioonn yyoouu’’llll lleeaarrnn hhooww ttoo::

• Start ZoomBrowser EX

• Print on Canon Photo Paper Pro

• Merge photos to create a panoramic view

SSttaarrttiinngg ZZoooommBBrroowwsseerr EEXX

TToo SSttaarrtt ZZoooommBBrroowwsseerr EEXX::

1. Make sure the images are on your hard drive or other accessible media.

2. Double-click the Canon ZoomBrowser EX icon on the desktop to start
the program.

If the Canon ZoomBrowser EX icon does not appear on the
desktop, click Start, Programs, Canon Utilities, ZoomBrowser EX,
then ZoomBrowser EX.

3. From the File menu, select Add
Image Library. Identify where the
images are stored, and click OK.
The images will display as
thumbnails.

PPrriinnttiinngg oonn CCaannoonn PPhhoottoo PPaappeerr PPrroo

TToo pprriinntt oonn CCaannoonn PPhhoottoo PPaappeerr PPrroo::

1. Select a folder or images for printing from the ZoomBrowser EX Display
window and click Print Layout to start the PhotoRecord program. The
selected images will display automatically.

Chapter 5

3366

2. From the PhotoRecord window, you can drag

images to change the layout, input descriptive
text or captions, or add images.

3. Click Album Settings. The Album Settings dialog

box will appear.

4. Make sure the Canon S500 is the selected printer.

5. Under Album Type, select Canon perforated paper

printing. Canon Photo Paper Pro 4 x 6 will become
the default media. The results will preview,
click OK.

6. Load a sheet of Canon Photo Paper Pro into the

paper tray, then click Instant Print.
When using Canon Photo Paper Pro 4 x 6, insert

the sheets in the direction shown and print on
the glossier side. When finished, remove
perforated edges. The results look just like a
photograph.

Remember, when handling specialty media
papers, always follow the instructions
included with the media for the best printing
results. See page 3 for a list of other fun-to­use Canon Specialty Papers.

MMeerrggiinngg PPhhoottooss ttoo CCrreeaattee aa PPaannoorraammiicc VViieeww

You can merge a series of overlapping images into a seamless panoramic view.

TToo ccrreeaattee aa ppaannoorraammiicc vviieeww::

1. Select the images in the ZoomBrowser window, then click Select All.

The images will highlight. From the Edit menu, select PhotoStitch. The
PhotoStitch program will start.

Chapter 5

3377

2. Follow the on-screen instructions to arrange,
stitch, rotate, enlarge, or reduce your image.

WWiinnddoowwss UUsseerrss:: UUnniinnssttaalllliinngg tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree

TToo uunniinnssttaallll tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree iinn WWiinnddoowwss::

• Click Start, Programs. Click Canon Utilities, ZoomBrowser EX, then
ZoomBrowser Uninstall, and follow the on-screen instructions.

• Click Start, Programs. Click Canon Utilities, PhotoStitch, then PhotoStitch
Uninstall, and follow the on-screen instructions.

MMaacciinnttoosshh UUsseerrss:: UUssiinngg YYoouurr SSooffttwwaarree

IInn tthhiiss sseeccttiioonn yyoouu’’llll lleeaarrnn hhooww ttoo::

• Start ImageBrowser

• Print on Canon Photo Paper Pro

• Merge photos to create a panoramic view

SSttaarrttiinngg IImmaaggeeBBrroowwsseerr

TToo SSttaarrtt IImmaaggeeBBrroowwsseerr EEXX::

1. Make sure the images are on your hard drive or other
accessible media.

2. Double-click the Canon ImageBrowser icon on the desktop
to start the program.

Chapter 5

3388

3. Double-click the folder for the device

containing your images in the
Browser window. The images will
display as thumbnails.

PPrriinnttiinngg oonn CCaannoonn PPhhoottoo PPaappeerr PPrroo

TToo pprriinntt oonn CCaannoonn PPhhoottoo PPaappeerr PPrroo::

1. Select the images you desire to print, then click Print Layout. The selected

images will display automatically.

2. From the Browser window, you can drag images to change the layout, input

descriptive text or captions, or add images.

3. Click Layout Options in the Print window.

The Layout Options dialog box will open.

4. Under Layout Type, select Canon perforated

paper. Canon Photo Paper Pro 4 x 6 will
become the default media. Results will
preview, then click OK.

5. The Paper Registration dialog box will open.

Click OK.

6. In the Page Setup dialog box, select the Paper

Size menu and select Custom 1 - 3.

7. Click Custom. The Custom dialog box will open.

Type the Photo Paper Pro values found in the
Paper Registration dialog box. Click Apply. Make
sure to save your setting for future use.

8. Click OK in the Page Setup dialog box.

The paper size is registered.

Chapter 5

3399

Now that Canon Photo Paper Pro has been registered, you can
simply select this custom paper size in the Page Setup dialog box
for future use.

9. Click Print. The printer driver setup screen will open.

10. Load a sheet of Canon Photo Paper Pro into the paper tray. Click Print.
When using Canon Photo Paper Pro 4 x 6, insert the sheets in the direction

shown and print on the glossier side. When finished, remove perforated
edges. The results look just like a photograph.

Remember, when handling specialty media
papers, always follow the instructions
included with the media for the best printing
results. See page 3 for a list of other fun-to­use Canon Specialty Papers.

MMeerrggiinngg PPhhoottooss ttoo CCrreeaattee aa PPaannoorraammiicc VViieeww

You can merge a series of overlapping images into a seamless panoramic view.

TToo ccrreeaattee aa ppaannoorraammiicc vviieeww::

1. Select the images in the Browser window, then click Select All. The images
will highlight. In the Edit menu, select PhotoStitch. The PhotoStitch
program will start.

2. Follow the on-screen instructions to arrange,
stitch, rotate, enlarge, or reduce your image.

MMaacciinnttoosshh UUsseerrss:: UUnniinnssttaalllliinngg tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree

TToo uunniinnssttaallll tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree iinn MMaacciinnttoosshh::

• Drag its folders to the Trash icon located on your desktop.

Chapter 5

4400

AAppppeennddiixx

IInnssttaalllliinngg tthhee PPrriinntteerr DDrriivveerr

If you are re-installing the printer driver, first follow the uninstall procedures on
page 43 to remove the existing printer driver before you re-install.

TToo iinnssttaallll tthhee pprriinntteerr ddrriivveerr iinn WWiinnddoowwss::

For Windows NT 4.0 or Windows 2000, refer to the README.TXT file
on the S500 Setup Software & User’s Guide CD-ROM.

1. Turn the printer off.

2. Make sure the cable between the printer and computer (USB or parallel) is

securely connected.

3. Turn the computer on, and close any open software applications. Insert the

S500 Setup Software & User’s Guide CD-ROM in the CD-ROM drive. The
setup program should run automatically.

If the printer was on when the setup program started, the Add
New Hardware Wizard will appear. Do NOT use the wizard—
click

CCaanncceell

to close the window and continue.

4. If the setup program does not run automatically, click

SSttaarrtt

, then

RRuunn

, then

type

xx::\\mmsseettuupp..eexxee

(where xxis the CD-ROM drive).

5. Read the Welcome screen, then click

NNeexxtt

. Read the License Agreement,

then click

YYeess

. When the main menu appears, click

IInnssttaallll SSooffttwwaarree

.

6. If a message prompts you to restart Windows, remove the CD-ROM, then

click

OOKK

. After the computer restarts, re-insert the CD-ROM and continue.

7. Click

SSttaarrtt

. (If the Printer Driver button is not red, select

PPrriinntteerr DDrriivveerr

, then

click

SSttaarrtt

.) The printer driver will start loading automatically.

8. TURN THE PRINTER ON so the printer port can be automatically detected. The

software will begin identifying the printer port being used.

4411

Appendix

4422

If your computer cannot detect a printer port, see the tip,
“Computer cannot detect a printer port” on page 27.

9. When the Terminate Installation window appears, click

OOKK

. If you are

prompted to restart the computer, click

YYeess

. When the installation process

has completed, click

EExxiitt

.

10. Align the printhead. (See “Aligning the Printhead” on page 23.)

TToo iinnssttaallll tthhee pprriinntteerr ddrriivveerr iinn MMaacc OOSS::

1. Insert the S500 Setup Software & User’s Guide CD-ROM in the CD-ROM
drive.

2. Open the Printer Driver folder on the CD-ROM, then double-click the

IInnssttaalllleerr

icon.

3. Read the License Agreement, then click

AAcccceepptt

.

4. Click

IInnssttaallll

. The printer driver will load automatically.

If the message “No other applications can be running...” displays,
click

CCoonnttiinnuuee

.

5. When the installation process is complete, click

RReessttaarrtt

.

6. After the computer restarts, TURN THE PRINTER ON.

7. Select the

AAppppllee

menu, then

CChhoooosseerr

.

8. Click the

SS550000

icon in the Chooser.

To use the BJ Print Monitor, click the

BBaacckkggrroouunnddiinngg

button to

the

OOnn

position. For instructions on using this feature, see
the S500 User’s Guide on the Setup Software & User’s Guide
CD-ROM.

9. Close the Chooser.

10. Align the printhead. (See “Aligning the Printhead” on page 23.)

UUnniinnssttaalllliinngg tthhee PPrriinntteerr DDrriivveerr

TToo uunniinnssttaallll tthhee pprriinntteerr ddrriivveerr iinn WWiinnddoowwss::

1. Click

SSttaarrtt

, then

PPrrooggrraammss

, then

CCaannoonn SS550000

.

2. Click

UUnniinnssttaallll

.

3. Click

YYeess

to confirm that you want to uninstall the printer driver.

4. Restart your computer.

TToo uunniinnssttaallll tthhee pprriinntteerr ddrriivveerr iinn MMaacc OOSS::

1. Insert the S500 Setup Software & User’s Guide CD-ROM in the CD-ROM
drive, then click the

CCDD--RROOMM

icon.

2. Double-click

IInnssttaalllleerr

.

3. Read the License Agreement, then click

AAcccceepptt

.

4. Select

UUnniinnssttaallll

from the drop-down list at the top left of the dialog box,

then click the

UUnniinnssttaallll

button on the bottom right.

5. Follow the on-screen instructions.

6. When the uninstall is complete, click

QQuuiitt

.

7. Click

RReessttaarrtt

when prompted to restart your computer.

RReeggiisstteerriinngg YYoouurr CCaannoonn PPrroodduucctt

TToo rreeggiisstteerr yyoouurr CCaannoonn PPrroodduucctt iinn WWiinnddoowwss::

1. Insert the S500 Setup Software & User’s Guide CD-ROM in the
CD-ROM drive.

2. When the Canon installation screen launches, click

IInnssttaallll SSooffttwwaarree

.

3. Click

UUttiilliittiieess

, then

PPrroodduucctt RReeggiissttrraattiioonn

.

4. Click

PPrroodduucctt RReeggiissttrraattiioonn

.

5. Follow the on-screen instructions to register your product. Note that
the serial number is located on the inside of the printer, to the right of
the printhead.

Appendix

4433

TToo rreeggiisstteerr yyoouurr CCaannoonn PPrroodduucctt iinn MMaacciinnttoosshh::

1. Insert the S500 Setup Software & User’s Guide CD-ROM in the CD-ROM drive.

2. From the Canon BJ window, double-click the Product Registration icon.

3. Click the Register Now button and follow the on-screen instructions to

register your product. The serial number is located on the inside of the
printer, to the right of the printhead.

SSaaffeettyy IInnffoorrmmaattiioonn

WWaarrnniinnggss aanndd CCaauuttiioonnss

This guide uses the following icons to indicate situations that could cause damage or injury:

Always follow the instructions provided in Warnings to prevent potential or serious personal
injury or death as a result of careless operation of the equipment.

Always follow the instructions provided in Cautions to prevent minor injuries to yourself or
damage to the equipment as a result of careless operation of the equipment.

Read and follow all of these cautions and warnings to ensure the safe use of the printer. To avoid the hazards
of fire, personal injury, or damage to the printer, never attempt to use the printer in any way other than the
methods described in this guide.

CChhoooossiinngg aa LLooccaattiioonn

Never place the printer near flammable solvents such as alcohol, thinner, etc. To avoid the
hazards of fire or electric shock, keep all flammable liquids away from the printer.

• Never set the printer on a surface that is unstable or subject to excessive vibration. The printer could tip or
fall and cause injury.

• Never use the printer in a location that is subject to high humidity, dust, high temperatures, or direct
sunlight.

• Set up and use the printer in a location where ambient temperature is within 41°F–95°F (5°C–35°C) and
10%–90% humidity with no condensation.

Never place the printer on a thick carpet or rug. Fibers or dust entering the printer could cause
a fire.

Keep the power outlet for the printer free of all obstacles so you can unplug the power cord at
any time. Such obstacles could prevent you from unplugging the printer when a printer fault
occurs and cause a fire or electric shock. The socket-outlet shall be installed near the
equipment and shall be easily accessible.

• Always carry the printer with both hands holding both ends of the printer. To avoid dropping the printer
and causing injury, always carry it carefully when moving it to another location.

Appendix

4444

PPoowweerr SSuuppppllyy

Never attempt to plug the power cord into a power outlet when your hands are wet. To avoid
electric shock, make sure that your hands are dry.

• Always push the plug completely into the power outlet. A loose or poorly connected plug could cause a fire
or electric shock.

Never cut, modify, stretch, bend, or twist the power cord, and never place heavy objects on the
power cord. A power leak from a damaged power cord could cause a fire or electric shock.

Never plug the printer power cord into a power outlet (power board, double adapter, etc.) that
is shared by other devices or office equipment. To prevent the hazards of fire or electric shock,
avoid overloading power points.

• Never use the printer if the power cord is bundled or knotted. To prevent the hazards of fire or electric
shock, make sure the power cord is straight.

If you detect smoke, unusual odors, or strange noises around the printer, immediately press
the POWER button to turn off the printer and disconnect the power plug. To avoid fire or electric
shock, never use the printer under these conditions. Call the Customer Care Center.

• Always grasp the plug when you unplug the power cord. Pulling on the power cord could damage the cord
and cause a fire or electric shock.

Never use an extension cord. To avoid a fire or electric shock, always plug the power cord
directly into the power outlet.

Never use a power supply voltage other than that supplied in the country where you purchased
the printer. Using incorrect voltage could cause a fire or electric shock. The correct power
supply voltage for this printer is AC 120V, 60 Hz.

CClleeaanniinngg aanndd MMaaiinnttaaiinniinngg tthhee PPrriinntteerr

Use only a slightly damp cloth to clean the printer. Never use flammable solvents like alcohol,
benzene, thinner, etc. If a flammable solvent contacts an electrical component inside the
printer, a fire or electric shock could result.

Always unplug the printer power cord before you clean the printer. If you mistakenly turn on
the printer while cleaning it, you could touch moving components inside the printer and suffer
injury.

Never attempt to disassemble or modify the printer. The printer contains high voltage
components which could cause a fire or serious electric shock.

WWoorrkkiinngg AArroouunndd tthhee PPrriinntteerr

Never use flammable sprays near the printer. Gases in the spray could cause a fire or electric
shock if they come in contact with electrical components inside the printer.

Never insert your fingers or hands inside the printer while it is printing. The printer contains
moving parts which could cause injury.

Never place anything on top of the printer, especially metal objects (paper clips, staples, etc.),
or containers with flammable solvents (alcohol, thinners, etc.) Objects falling into the printer
could cause a fire or electric shock.

Appendix

4455

If any foreign object, especially a piece of metal or liquid, falls into the printer, immediately
press the POWER button to turn off the printer, unplug the power cord, then call the Customer
Care Center. Continuing to use the printer after a foreign object has fallen into it could cause a
fire or electric shock.

PPrriinntthheeaadd aanndd IInnkk TTaannkkss

For safety, always store printhead and ink tanks out of the reach of small children. If a child
accidentally licks or ingests any ink, consult a physician immediately.

Never subject a printhead or ink tank to shocks or excessive vibration. Shaking could cause ink
to leak and stain clothing.

Never touch the printhead or electrical contacts on a printhead immediately after removing it
from the printer. These metal parts become very hot during printing and could cause minor
burns.

TTuurrnniinngg tthhee PPrriinntteerr OOffff

• To avoid printer malfunction always use the POWER button to turn the printer on and off. Never remove the
power cord from the power outlet until you have turned off the printer by pressing the POWER button. After
the POWER lamp goes out, you can unplug the power cord from the power outlet.

UUssiinngg tthhee PPrriinntteerr NNeeaarr AApppplliiaanncceess aanndd FFlluuoorreesscceenntt LLaammppss

• Allow at least 6 inches clearance between the printer and another appliance or a fluorescent lamp.
Electrical noise generated by a fluorescent lamp placed too close to the printer could cause the printer to
malfunction.

RReegguullaattoorryy IInnffoorrmmaattiioonn

CCoolloorr PPrriinntteerr MMooddeell KK1100220066 ((SS550000))

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Appendix

4466

Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.

Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such
changes or modifications should be made, you could be required to stop operation of the equipment.

Canon U.S.A. Inc.
Digital Home and Personal Systems Division
2995 Red Hill Avenue
Costa Mesa, CA 92626
1-800-423-2366

CCaannaaddiiaann RRaaddiioo IInntteerrffeerreennccee RReegguullaattiioonnss

This digital apparatus does not exceed Class B limits for radio noise emissions from a digital apparatus as set out
in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry Canada.

Cet appareil numérique respecte les limites de bruits radio éléctiques applicables aux appareils numériques
de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par
l’Industrie Canada.

PPrroodduucctt SSppeecciiffiiccaattiioonnss

SSyysstteemm RReeqquuiirreemmeennttss

WWiinnddoowwss 9955//9988::

486 processor; 16 MB RAM; 40 MB free hard disk space

WWiinnddoowwss MMee::

Pentium

®

processor, 150MHz; 32 MB RAM; 40 MB free hard disk space

WWiinnddoowwss 22000000::

Pentium processor, 133MHz or faster; 32 MB RAM for Professional, 64MB RAM
for Server; 25 MB free hard disk space

WWiinnddoowwss NNTT 44..00::

Pentium processor; 16 MB RAM; 25 MB free hard disk space

MMaacciinnttoosshh::

OS 8.5-9.x; USB port; 12 MB RAM; 30 MB free hard disk space

The BJ Status Monitor cannot be used when the printer is
used in a network operating environment.

PPrriinnttiinngg mmeetthhoodd::

Bubble Jet on-demand

PPrriinnttiinngg rreessoolluuttiioonn::

Print Quality (media) Horizontal x Vertical
High (specialty media) 2400 x 1200 dpi

PPrriinntt ssppeeeedd::

(All print speeds are based on draft mode. Print speeds will vary depending on
system configuration, software, document complexity, print mode and page
coverage.):

Black printing, high: 12 ppm
Color printing, high: 8 ppm

PPrriinntt ddiirreeccttiioonn::

Bi-directional

PPrriinntt wwiiddtthh::

8.0 inches max. (203 mm)

IInntteerrffaaccee ((ppaarraalllleell))::

IEEE 1284-compatible

IInntteerrffaaccee ((UUSSBB))::

USB 1.1-compatible

IInntteerrffaaccee ccoonnnneeccttoorr ((ppaarraalllleell))::

Amphenol 57-40360 or equivalent

IInntteerrffaaccee ccoonnnneeccttoorr ((UUSSBB))::

USB standard Series B receptacle

RReeccoommmmeennddeedd pprriinntteerr ccaabbllee ((ppaarraalllleell))::

MMaatteerriiaall::

AWG28 or larger

TTyyppee::

Twisted-pair shielded cable

LLeennggtthh::

Up to 6.5 feet (2.0 m)

CCoonnnneeccttoorrss::

Amphenol 30360 or equivalent

Appendix

4477

RReeccoommmmeennddeedd pprriinntteerr ccaabbllee ((UUSSBB))::

MMaatteerriiaall::

AWG28 (data wiring pair) or AWG20 to 28 (distribution pair)

TTyyppee::

Twisted-pair shielded cable

LLeennggtthh::

Up to 16.4 feet (5.0 m)

CCoonnnneeccttoorrss::

USB standard Series B pluggable

AAccoouussttiicc nnooiissee lleevveell::

Approx. 43 dB in the best print quality mode (per ISO 9296)

OOppeerraattiinngg eennvviirroonnmmeenntt::

Temperature: 41°F to 95°F (5°C to 35°C)
Humidity: 10% to 90% (no condensation)

SSttoorraaggee eennvviirroonnmmeenntt::

Temperature: 32°F to 95°F (0°C to 35°C)
Humidity: 5% to 90% (no condensation)

PPoowweerr ssuuppppllyy::

AC 120 V, 60 Hz

PPoowweerr ccoonnssuummppttiioonn::

Off: Approx. 1.5 W (to shut down completely, disconnect power cord)
Standby: Approx. 3 W
Printing: Approx. 25 W

DDiimmeennssiioonnss::

(with paper rest and paper output tray retracted)

16.9" (W) x 11.6" (D) x 7" (H)

WWeeiigghhtt::

Approx. 11 lb. (5 kg)

FFeeeedd mmeetthhoodd::

Continuous feed through auto sheet feeder for High Resolution Paper, plain
paper, envelopes, Transparencies, Glossy Photo Paper, Gloss Photo Film,
Glossy Photo Cards, Banner Paper, T-Shirt Transfers

SShheeeett ffeeeeddeerr ccaappaacciittyy::

PPllaaiinn ppaappeerr ((1177 llbb..))

100 sheets max.

HHiigghh RReessoolluuttiioonn PPaappeerr

80 sheets max.

EEnnvveellooppeess

10 envelopes max.

TTrraannssppaarreenncciieess

30 sheets max.

GGlloossssyy PPhhoottoo PPaappeerr

10 sheets max.

HHiigghh GGlloossss PPhhoottoo FFiillmm

1 sheet

GGlloossssyy PPhhoottoo CCaarrddss

20 sheets max.

BBaannnneerr PPaappeerr

1 sheet (can print up to 6 connected sheets)

PPhhoottoo PPaappeerr PPrroo

1 sheet

TT--SShhiirrtt TTrraannssffeerrss

1 sheet

OOrrddiinnaarryy pprriinntt mmeeddiiaa::

Weight: 17–28 lb.
Regular size: Letter, Legal, and standard #10 envelopes
Custom size: 3.54" to 8.5" (W) x 4.72" x 23" (H)

GGrraapphhiicc iimmaaggee pprriinnttiinngg::

Data format: Canon extended mode; raster image format
Resolution: Canon extended mode; 600, 1200, 2400 dpi

PPrriinntthheeaadd::

Black nozzles: 320 (600 dpi)
Color nozzles: 256 (1200 dpi)

IInnkk TTaannkk BBCCII--33ee::

Ink colors: Black, Cyan, Magenta, Yellow

BBllaacckk iinnkk ttaannkk ccaappaacciittyy::

Approx. 695 sheets (1500 characters per page, normal text)

IInnkk ttaannkk ccaappaacciittiieess::

(Based on ISO JIS-SCID No. 5 Pattern on plain paper with Plain Paper selected
for the Media Type in the Windows ME, Windows 98 and Windows 95 printer
driver for this printer)

Black: Approx. 1250 sheets
Cyan: Approx. 460 sheets
Magenta: Approx. 395 sheets
Yellow: Approx. 300 sheets

RReessiiddeenntt pprriinntt ccoonnttrrooll mmooddee::

Canon extended mode

RReecceeiivveerr bbuuffffeerr::

62KB

Appendix

4488

LLiimmiitteedd WWaarrrraannttyy——UU..SS.. OOnnllyy

The limited warranty set forth below is given by Canon U.S.A. Inc. (“Canon”) with respect to the Canon brand
computer peripheral product (the “product”) that you have purchased, when purchased and used in the United
States. The product that you have purchased is the only product to which this warranty card and the limited
warranty provided by Canon and stated on the card apply.

Your product, when delivered to you in new condition in its original container, is warranted against defects in
materials or workmanship as follows: for a period of one (1) year from the date of original purchase, defective
parts or a defective product returned to a Canon repair facility or a Canon Authorized Service Facility (“ASF”)
for such product, as applicable, and proven to be defective upon inspection, will be exchanged for new or
comparable rebuilt parts, or a refurbished product, as determined by the Canon repair facility or the ASF.
Warranty repair or replacement shall not extend the original warranty period of the defective product. This
limited warranty does not cover any supplies or accessories, including without limitation, ink tanks, as to
which there shall be no warranty or replacement.

This limited warranty shall only apply if the product is used in conjunction with compatible computer
equipment and compatible software, as to which items Canon shall have no responsibility.

Non-Canon brand equipment and software that may be distributed with the product are sold “as is,” without
warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a
particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non­Canon brand items is given by the manufacturer or producer thereof.

This limited warranty covers all defects encountered in normal use of the product, and does not apply in the
following cases:

(a) Loss of or damage to the product due to abuse, mishandling, improper packaging by you, alteration,

accident, electrical current fluctuations, failure to follow operating, maintenance or environmental
instructions prescribed in Canon’s instruction manual, or service performed by other than a Canon repair
facility or an ASF.

(b) Use of parts or supplies (other than those sold by Canon) that cause damage to the product or cause

abnormally frequent service calls or service problems.

(c) If the product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED
WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON. (SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU.) CANON SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR
SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE
THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST
CANON BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON WHICH CAUSED
THE ALLEGED DAMAGE.

WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR
INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON. (SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE
OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS
A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

Appendix

4499

Canon offers a full range of customer technical support* options:

For e-mail technical support, the latest driver downloads and answers to frequently asked questions
((wwwwww..uussaa..ccaannoonn..ccoomm))

24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products
((11--880000--442233--22336666))

24-hour, Fax-On-Demand System for product specifications and technical information
((11--880000--552266--44334455))

Free technical support Monday—Saturday (excluding holidays) for products still under warranty
((11--775577--441133--22884488))

Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per call
((11--775577--441133--22884488))

If the problem can’t be corrected by using one of the above technical support options, you will be asked to
follow the applicable procedures for warranty service.

NNoottee tthhaatt aa ddaatteedd pprrooooff ooff ppuurrcchhaassee ((bbiillll ooff ssaallee)) iiss
rreeqquuiirreedd ttoo vveerriiffyy eelliiggiibbiilliittyy aatt tthhee ttiimmee ooff sseerrvviiccee.. TThhiiss rreeqquuiirreemmeenntt wwiillll bbee ssaattiissffiieedd bbyy pprroovviiddiinngg aa ccooppyy ooff
yyoouurr ddaatteedd bbiillll ooff ssaallee.. YYoouu wwiillll aallssoo nneeeedd ttoo ssuuppppllyy tthhee pprroodduucctt sseerriiaall nnuummbbeerr..

CCaarrrryy--IInn//MMaaiill--IInn

Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and
telephone number of the ASF(s) nearest to your location may be obtained from our Web site at:
www.usa.canon.com, or by calling the Canon Customer Care Center at 1-800-423-2366. If shipping is involved,
it is your responsibility to properly package and send your defective product, together with your dated proof of
purchase, a complete explanation of the problem and a return address, to the ASF at your expense. Do not
include any other items with your product. The repair(s) covered by this limited warranty will be made and the
product will be returned to you without charge by the ASF. Repairs not covered under this limited warranty will
be charged to you at such costs as each ASF may generally establish from time to time.

IInnssttaannttEExxcchhaannggee††

InstantExchange is a warranty program that expedites, usually by the next business day,†† the exchange of a
defective product with a refurbished product. The refurbished product you receive will be covered by the
balance of the period remaining on your original limited warranty.

NNoottee tthhaatt bbyy uussiinngg tthhiiss sseerrvviiccee yyoouu wwiillll kkeeeepp
tthhee rreeppllaacceemmeenntt pprroodduucctt tthhaatt iiss sseenntt ttoo yyoouu,, aanndd yyoouurr oorriiggiinnaallllyy ppuurrcchhaasseedd pprroodduucctt sshhaallll bbeeccoommee tthhee pprrooppeerrttyy
ooff CCaannoonn

. InstantExchange warranty program service is available only during the express limited-warranty

period for your product and only in the continental United States, Alaska and Hawaii during such period.

If the Canon Customer Care Center representative cannot correct the problem with your product over the
telephone, and you elect InstantExchange warranty program service, the representative will issue you a
reference number upon verification of warranty eligibility. You will be asked for information pertaining to your
defective product and for a ship-to location for the replacement product (street address only). You must also
provide a major credit card number that will be pre-authorized by Canon in an amount up to the cost of a new
product at the time you elect InstantExchange warranty program service.

YYoouurr ccrreeddiitt ccaarrdd nnuummbbeerr wwiillll bbee

cchhaarrggeedd iinn aann aammoouunntt uupp ttoo tthhee ccoosstt ooff aa nneeww pprroodduucctt

(i) if you do not return your defective product to a Canon
repair facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the
product is/are not covered by this limited warranty; or (iii) if the warranty period on the product has expired or
has not been sufficiently established by your supplying the appropriate documentation.

The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon. After
receipt of the replacement product (with instructions and a pre-paid return waybill), follow the instructions to
ship the defective product to a Canon repair facility. You must return the defective product in the shipping
carton in which the replacement product was packed (be sure to retain your printhead and ink tanks), and you
must include the reference number,

aa ccooppyy ooff yyoouurr ddaatteedd pprrooooff ooff ppuurrcchhaassee

(bill of sale) and a complete

explanation of the problem.

DDoo nnoott iinncclluuddee aannyy ootthheerr iitteemmss iinn tthhee rreettuurrnn sshhiippppiinngg ccoonnttaaiinneerr

.

Appendix

5500

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state
to state.

* Support program specifics are subject to change without notice.

† InstantExchange warranty program service is subject to availability of refurbished replacement units.

†† 9 a.m.–5 p.m. (local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent

information by 3 p.m. (E.S.T.) to ensure next-business-day InstantExchange warranty program service (two-business-day
InstantExchange warranty service for Alaska and Hawaii). Canon does not guarantee next-business-day service in the event
of factors beyond Canon’s reasonable control.

Appendix

5511

Appendix

5522

AA

adjusting

brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

color balance . . . . . . . . . . . . . . . . . . . . . . . . . 12

color saturation . . . . . . . . . . . . . . . . . . . . . . . 12

paper thickness lever . . . . . . . . . . . . . . . . . . . 4

print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

advanced print features . . . . . . . . . . . . . . . . . . . 9

aligning the printhead . . . . . . . . . . . . . . . . . . . 23

auto feed paper limits . . . . . . . . . . . . . . . . . . . . 4

auto sheet feeder . . . . . . . . . . . . . . . . . . . . . . . . 5

avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . 5

BB

BJ Solution Software . . . . . . . . . . . . . . . . . . . . .33

brightness, adjusting . . . . . . . . . . . . . . . . . . . 12

CC

cancelling print jobs . . . . . . . . . . . . . . . . . . . . 7-8

checking ink levels . . . . . . . . . . . . . . . . . . . . . . 19

cleaning the printhead . . . . . . . . . . . . . . . . . . . 22

color balance, adjusting . . . . . . . . . . . . . . . . . . 12

color saturation, adjusting . . . . . . . . . . . . . . . . 12

customer care center, contacting . . . . . . . . . . . 32

DD

default printer, setting . . . . . . . . . . . . . . . . . . . . 2

driver

definition of . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

recalling saved settings . . . . . . . . . . . . . 17, 18

removing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

saving settings for future use . . . . . . . . . . . . 17

troubleshooting installation of . . . . . . . . . . . 25

uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . . 43

EE

edges, smoothing . . . . . . . . . . . . . . . . . . . . . . . 12

envelopes, how to load . . . . . . . . . . . . . . . . . . . 6

error messages . . . . . . . . . . . . . . . . . . . . . . 30-32

FF

fixing problems, how to . . . . . . . . . . . . . . . . . . 25

GG

graphics, improving quality . . . . . . . . . . . . 10-14

grayscale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

II

ImageBrowser . . . . . . . . . . . . . . . . . . . . . . . . . .38

Image Color Management (ICM) . . . . . . . . . . . . 13

Image Optimizer . . . . . . . . . . . . . . . . . . . . . . . . 12

improving enlarged graphics . . . . . . . . . . . . . . 12

improving print quality . . . . . . . . . . . . . . . . . . . . 9

ink tanks

monitoring levels in . . . . . . . . . . . . . . . . . . . . 19

replacing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

installing the BJ Solution Software . . . . . . . . . .34

installing the printer driver . . . . . . . . . . . . . 41-42

LL

loading envelopes . . . . . . . . . . . . . . . . . . . . . . . 6

loading paper and other media . . . . . . . . . . . . . 5

MM

manually adjusting color settings . . . . . . . . . . 12

media

loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

to avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

types of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

monitoring ink levels . . . . . . . . . . . . . . . . . . . . 19

5533

IInnddeexx

Index

5544

NN

nozzle check pattern, printing . . . . . . . . . . . . . 20

OO

online manual/BJ Solution Software . . . . . . . . .35

online product registration . . . . . . . . . . . . . 43-44

PP

panoramic view . . . . . . . . . . . . . . . . . . . . . .37, 40

page setup . . . . . . . . . . . . . . . . . . . . . . . . . 14, 15

paper

how many sheets can be used in auto feeder . . . 4

loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

paper jams, avoiding . . . . . . . . . . . . . . . . . . . . . 5

paper thickness lever . . . . . . . . . . . . . . . . . . . 4, 5

paper types to avoid . . . . . . . . . . . . . . . . . . . . . . 4

perforated paper . . . . . . . . . . . . . . . . . .37, 39, 40

photos, improving quality when printing . . 13, 14

Photo Paper Pro . . . . . . . . . . . . . . . . . . .33, 36-40

POWER button . . . . . . . . . . . . . . . . . . . . . . . . . . 1

POWER lamp . . . . . . . . . . . . . . . . . . . 1, 25, 30-31

powering up the printer . . . . . . . . . . . . . . . . . . . 1

print job, cancelling . . . . . . . . . . . . . . . . . . . . 7-8

print quality

adjusting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

controlling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

printer

choosing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

setting as default . . . . . . . . . . . . . . . . . . . . . . . 2

printer driver, definition of . . . . . . . . . . . . . . . . . 2

printhead alignment . . . . . . . . . . . . . . . . . 22, 23

printhead cleaning . . . . . . . . . . . . . . . . . . . . . . 22

printing

adjusting brightness . . . . . . . . . . . . . . . . . . . 12

adjusting color balance . . . . . . . . . . . . . . . . . 12

adjusting color saturation . . . . . . . . . . . . . . . 12

nozzle check pattern . . . . . . . . . . . . . . . . . . . 20

smoothing rough edges . . . . . . . . . . . . . . . . 12

troubleshooting . . . . . . . . . . . . . . . . . . . . 27-30

printing color images in grayscale . . . . . . . . . . 13

problems, what to do to fix . . . . . . . . . . . . . . . 25

product registration . . . . . . . . . . . . . . . . . . . . . 43

QQ

quality of printing . . . . . . . . . . . . . . . . . . . . . . . . 9

RR

registering your product . . . . . . . . . . . . . . . . . . 43

replacing empty ink tanks . . . . . . . . . . . . . . . . 20

SS

safety information . . . . . . . . . . . . . . . . . . . . 44-46

scaled printing . . . . . . . . . . . . . . . . . . . . . . 16, 17

smoothing rough edges in images . . . . . . . . . . 12

stopping a print job, how to . . . . . . . . . . . . . . 7-8

support . . . . . . . . . . . . . . . . . . . . . . . . . . . 32, 50

system requirements . . . . . . . . . . . . . . . . .34, 47

TT

tech support, how to contact . . . . . . . . . . . 32, 50

thick paper, lever position for . . . . . . . . . . . . . . 5

troubleshooting

error messages . . . . . . . . . . . . . . . . . . . . 30-32

installation . . . . . . . . . . . . . . . . . . . . . . . . 25-27

installing the printer driver . . . . . . . . . . . 41-42

printer hardware . . . . . . . . . . . . . . . . . . . 27-28

software installation problems . . . . . . . . 25-27

turning your printer on and off . . . . . . . . . . . . . . 1

UU

uninstalling the BJ Solution Software . . . . .38, 40

uninstalling the printer driver . . . . . . . . . . . . . 43

WW

warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 49-51

ZZ

ZoomBrowser EX . . . . . . . . . . . . . . . . . . . . . . . .36

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