CAN Move5000 Merchant Terminal Manual

Essential Plus.

Merchant Terminal Guide.

Model: Move5000 with PC-EFTPOS integration

Contents

Support 3

Oine Authorisation over the Floor Limit 3

Stationery orders 3

Service Response Time 3

Geing to know your Essential Plus terminal 4

Integrating the Essential Plus terminal with your POS 6

4G/3G backup 6

Status bar 7

Terminal and base pairing 7

Key functions 8

Terminal functions menu 8

Power ON/OFF and Reboot 8

Purchase 9

Purchase - Contactless (total purchase amount less than $100) 9

Purchase - Contactless (total purchase amount above $100) 9

Purchase – Swipe and EMV with PIN/Signature 9

Purchase with cash out 9

Cash out 10

Refund 10

MOTO (Mail Order/Telephone Order) 10

Selement – Manual Selement 10

Cumulative (Pre-Selement) Totals 10

Shi Totals Request 11

Store and Forward (SAF) 11

Obtaining a duplicate receipt 11

Seing the manager refund limit 11

Changing your password 11

Forgoen Password 11

Basic troubleshooting 12

Common Terminal Error Messages 12

Charging the baery 14

Changing the receipt roll 15

Training mode instructions 16

2

For support, please call the dedicated CommBank Merchant helpdesk on 1800 230 177,
24 hours a day, 7 days a week.

When calling the Helpdesk, please make sure you have the following information ready:

• Terminal ID (located at the top of your merchant receipt)

• Trading name

• Trading address

• Trading phone number

Oine Authorisation over the Floor Limit

For oine authorisation on all over floor limit debit card transactions, please call 1800 813 700.

For oine authorisation on all over floor limit credit card transactions, please call 13 26 36.

Stationery orders

For stationery orders please visit eposstationery.evolveshop.com.au or call 1800 230 177.

If placing an order online, please ensure you have your CommBank Merchant ID and trading address
Post Code available to sign in.

Service Response Time

CommBank will endeavour to replace a faulty terminal within:

• 4 business hours in all locations except remote areas.

• 3 to 5 business days for remote areas. A remote area is not serviced by a
technician and only phone support is available.

For more information on CommBank merchant services, please visit

commbank.com.au/merchantservices

Support

3

Geing to know your
Essential Plus terminal

Contactless

Landing Zone

Touch Screen

Terminal Display

Alphanumeric

Keys

Feed Key

Chip Card

Reader

OK/Power On Key

Menu Key

Cancel Key

Clear Key

Printed Paper

Swipe Reader

4

Parts and cables

Terminal base for charging and cable connection

3 metre OCLR232 EFT30 Cable USB Type B to Type A 3m straight Cable

Charging cable for terminal base

5

Integrating the Essential Plus
terminal with your POS

4G/3G Backup

The Essential Plus terminal can integrate with your PC-EFTPOS-certified POS system by the
following two methods:

• Using the serial cable (OCLR232 EFT30 Cable) which should connect to
either the COM0 or COM1 port on the boom of the base

• Using the USB cable (USB Type B to Type A Cable) which should be connected
to the USB type B Jack of the base

If the Point Of Sale loses internet connection, the Essential Plus terminal can fall back to 4G/3G
connection via the internal modem in the terminal. The PC EFTPOS client on the POS will need to be
configured to use the terminals 4G/3G fall back capability for 4G/3G backup to work.

Serial

USB

6