Calspas Platinum Plus, Platinum Owner's Manual

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LTR20181010, Rev. H 8/6/18

Table of Contents

Preparing for Your New Portable Spa

Pre-Delivery Checklist..................3

Planning the Best Location ..............3

Preparing a Good Foundation ............4

240 Volt Electrical Installation ...........4

GFCI Wiring Diagram for US & Canada ....5

Wiring Diagram for Europe ..............6

Filling and Powering Up Your Portable Spa 7

Priming the Pump .....................9

Operating Your Spa

spaTouch-2 Icon Driven Control Panel....11

Changing Languages for the Display .....11

Connecting to a Device or Network ......22

Electrical Power Eciency .............23

Jets................................23

LED Lighting.........................23

Diverter Knobs.......................24

Air Venturis .........................24

Waterfalls ..........................24

ATS Plus Therapy System ..............25

Aquatic Air TherapyTM (AAT) . . . . . . . . . . . . 26

Cleaning and Maintenance

Removing and Reseating the Pillows .....35

Jet Removal and Replacement ..........35

Spa Cover...........................35

Draining Your Portable Spa ............36

Winterizing (Cold Climate Draining) .....37

Cleaning and Replacing the Filter........37

Vacation Care........................38

Cleaning Your Spa ....................38

Appendix

Replacement Parts ...................39

Basic Troubleshooting.................49

“Thermal Creep” .....................51

Limited Warranty.....................52

Water Clarity

The Key to Clear Water ................27

Testing and Adjusting Spa Water ........28

Sanitation...........................29

Bather Load . . . . . . . . . . . . . . . . . . . . . . . . . 30

Filter Cleaning .......................30

Ozonator ...........................30

Bromine Generator ...................31

Maintenance Schedule ................33

Troubleshooting Water Clarity Problems ..33

Cal Spas®, Adjustable Therapy System™, ATS™, Cal Premium™, Cal Select™, Cal Stone™, XL™ Heater, and Ultimate Fitness Spa Series™ are registered trademarks.

Due to continuous improvement programs, all models, operation, and/or specications

are subject to change without prior notice.

LTR20181010, Rev. H 8/6/18

CONTACT INFORMATION

For customer service, please contact your authorized dealer immediately. If you need additional information and/or assistance, contact:

LMS Customer Service Department 1462 East Ninth Street Pomona, CA 91766.

Toll Free: 1-800-CAL-SPAS Fax: 1-909-629-3890

Important Safety Instructions

READ AND FOLLOW ALL INSTRUCTIONS.

Read This First!

DANGER -- Risk of accidental drowning:

Do not allow children to be in or around a spa unless a responsible adult supervises them. Keep the spa cover on and locked when not in use. See instructions enclosed with your cover for locking procedures.

DANGER -- Risk of injury:

The suction ttings in this spa are sized to match the specic water ow created by the pump. Should the need arise to replace the suction ttings, or the pump, be sure the ow rates are compatible.

Never operate the spa if the suction tting or lter

baskets are broken or missing. Never replace a

suction tting with one that is rated less than the ow rate marked on the original suction tting.

WARNING -- To reduce the risk of injury:

The spa water should never exceed 104˚F (40˚C). Water temperatures between 100˚F (38˚C) and 104˚F (40˚C) are considered safe for a healthy

adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.

High water temperatures have a high potential for causing fetal damage during pregnancy. Women who are pregnant, or who think they are pregnant, should always check with their physician prior to spa usage.

The use of alcohol, drugs or medication before or

DANGER -- Risk of electric shock:

Install the spa at least 5 feet (1.5 meters) from all metal surfaces. As an alternative, a spa may be installed within 5 feet of metal surfaces if each metal surface is permanently bonded by a minimum #8 AWG solid copper conductor to the outside of the spa’s control box.

Do not permit any external electrical appliances, such as lights, telephones, radios, televisions, and

etc., within ve feet (1.5 meters) of the spa. Never

attempt to operate any electrical device from inside the spa.

Replace a damaged power cord immediately.

Do not bury the power cord.

Connect to a grounded, grounding-type receptacle only.

during spa use may lead to unconsciousness, with the possibility of drowning.

Persons suering from obesity, a medical history of

heart disease, low or high blood pressure, circulatory system problems or diabetes should consult a physician before using the spa.

Persons using medications should consult a physician before using the spa since some medications may

induce drowsiness while others may aect heart rate,

blood pressure and circulation.

HYPERTHERMIA DANGER:

Prolonged exposure to hot air or water can induce hyperthermia. Hyperthermia occurs when the internal

temperature of the body reaches a level 3˚F to 6˚F above the normal body temperature of 98.6˚F (or 2˚C to 4˚C above 37˚C). While hyperthermia has many health benets, it is important not to allow your body’s core temperature to rise above 103˚F (39.5˚C).

Symptoms of excessive hyperthermia include dizziness, lethargy, drowsiness and fainting. The

eects of excessive hyperthermia may include:

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• Failure to perceive heat

• Failure to recognize the need to exit spa or hot tub

• Unawareness of impending hazard

• Fetal damage in pregnant women

• Physical inability to exit the spa

• Unconsciousness

WARNING: The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia.

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WARNING: People with infectious diseases should not use a spa or hot tub.

WARNING: To avoid injury, exercise care when entering or exiting the spa or hot tub.

WARNING: Do not use drugs or alcohol before or during the use of a spa or hot tub to avoid unconsciousness

and possible drowning.

Read This First!

WARNING: Do not use a spa or hot tub immediately following strenuous exercise.

WARNING: Prolonged immersion in a spa or hot tub may be injurious to your health.

CAUTION: Maintain water chemistry in accordance with manufacturer’s instructions.

SAVE THESE INSTRUCTIONS.

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LTR20181010, Rev. H

Preparing for Your New Portable Spa

Pre-Delivery Checklist

Preparing for Your New Portable Spa

Most cities and counties require permits for exterior construction and electrical circuits. In addition, some communities have codes requiring residential barriers such as fencing and/or self-closing gates on property to prevent unsupervised access to the property by children. Your dealer can provide information on which permits may be required and how to obtain them prior to the delivery of your spa.

Planning the Best Location

Safety First

Do not place your spa within 10 feet (3 m) of overhead power lines.

Consider How You Will Use Your Spa

How you intend to use your spa will help you determine where you should position it. For example, will you use your spa for recreational or therapeutic purposes? If your spa is mainly used for family recreation, be sure to leave plenty of room around it for activity. If you will use it for relaxation and

therapy, you will probably want to create a specic

mood around it.

Plan for Your Environment

If you live in a region where it snows in the winter or rains frequently, place the spa near a house entry. By doing this, you will have a place to change clothes and not be uncomfortable.

Before Delivery

Plan your delivery route

Choose a suitable location for the spa

Lay a 5 - 8 cm concrete slab

Install dedicated electrical supply

After Delivery

Place spa on slab

Connect electrical components

Provide a View with Your Spa

Think about the direction you will be facing when sitting in your spa. Do you have a special landscaped

area in your yard that you nd enjoyable? Perhaps

there is an area that catches a soothing breeze during the day or a lovely sunset in the evening.

Keep Your Spa Clean

In planning your spa’s location, consider a location where the path to and from the house can be kept clean and free of debris.

Prevent dirt and contaminants from being tracked into your spa by placing a foot mat at the spa’s entrance where the bathers can clean their feet before entering your spa.

Allow for Service Access

Consider Your Privacy

In a cold-weather climate, bare trees won’t provide much privacy. Think of your spa’s surroundings during all seasons to determine your best privacy options. Consider the view of your neighbors as well when you plan the location of your spa.

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Make sure the spa is positioned so that access to the equipment compartment and all side panels will not be blocked.

Many people choose to install a decorative structure around their spa. If you are installing your spa with any type of structure on the outside, such as a gazebo, remember to allow access for service. It is always best to design special installations so that

the spa can still be moved, or lifted o the ground.

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Preparing a Good Foundation

Preparing for Your New Portable Spa

Your spa needs a solid and level foundation. The area that it sits on must be able to support the weight of the spa, with water and the occupants who use it. If the foundation is inadequate, it may shift or settle after the spa is in place, causing stress that could DAMAGE YOUR SPA SHELL AND FINISH.

Damage caused by inadequate or improper foundation support is not covered by the warranty. It is the responsibility of the spa owner to provide a proper foundation for the spa.

Place the spa on an elevated 3 to 4” / 30 cm concrete

slab. Pavers, gravel, brick, sand, timbers or dirt foundations are not adequate to support the spa.

We strongly recommend that a qualied, licensed

contractor prepare the foundation for your spa.

If you are installing the spa indoors, pay close

attention to the ooring beneath it. Choose ooring

that will not be damaged or stained.

If you are installing your spa on an elevated wood deck or other structure, it is highly recommended that you consult a structural engineer or contractor to ensure the structure will support the weight of

150 pounds per square foot (732 kg / m2).

To properly identify the weight of your new spa when full, remember water weighs 8.33 lbs. per gallon, or 1 kg per liter. For example, an average 8’ spa holds approximately 500 gallons, or 1892 liters, of water.

Using this formula, you will nd that the weight of the water alone is 4,165 lbs, or 1892 kg. Combined with

the dry weight of the spa you will note that this spa

will weigh approximately 5,000 lbs, or 2267 kg, when

full of water.

240 Volt Electrical Installation

All 240V spas must be permanently connected (hard

wired) to the power supply.

Use one 50 amp GFCI with four #6 AWG copper wires. See the wiring diagram on page 5.

These instructions describe the only acceptable electrical wiring procedure. Spas wired in any other way will void your warranty and may result in serious injury.

When installed in the United States, the electrical wiring of this spa must meet the requirements of NEC

70 and any applicable local, state, and federal codes.

The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector.

Failure to comply with state and local codes

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may result in re or personal injury and will be

the sole responsibility of the spa owner.

The power supplied to the spa must be on a dedicated

GFCI protected circuit as required by NEC 70 with no

other appliances or lights sharing the power.

Use copper wire with THHN insulation. Do not use aluminum wire.

Use the table below and on the next page to determine your GFCI and wiring requirements.

Wires that run over 100 feet must increase wire gauge to the next lower number. For example: A normal 50 amp GFCI with four #6 AWG copper wires that run

over 100 feet would require you to go to four #4 AWG

copper wires.

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GFCI Wiring Diagram for US & Canada

Preparing for Your New Portable Spa

See the Cal Spas Pre-Delivery Guide for more information on spa placement for service access and electrical service.

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Testing the GFCI Breaker

Test the GFCI breaker prior to rst use and periodically when the spa is powered. To test the GFCI breaker

follow these instructions (spa should be operating):

1. Press the TEST button on the GFCI. The GFCI will trip and the spa will shut o.

2. Reset the GFCI breaker by switching the breaker to the full OFF position, wait a moment, then turn the breaker back on. The spa should have power again.

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Wiring Diagram for Europe

Preparing for Your New Portable Spa

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Filling and Powering Up Your Portable Spa

This applies to all spa owners EXCEPT those with the Cal Clarity II bromine generator. See instructions on

page 31 for bromine generator operating instructions and spa lling procedures.

1. Inspect the spa equipment.

Inspect all plumbing connections in the equipment area of your spa.

2. Remove the cartridge from lter canister.

• Make sure unions in the equipment pack are tight. (Be

careful not to over-tighten the plumbing ttings.)

• If your spa has gate valves, make sure they are all in the UP or OPEN position.

• Make sure the drain valve is closed and capped. (See page 36 for a description of drain valves.)

Never run the spa with the gate valves closed or without water circulating for long periods of time.

Unscrew the cartridge and remove it.

After you remove the lter, remove the plastic

wrapper and soak it in water for 30 minutes before

you replace it. A dry lter can allow air into the ltration system which can cause the pump to fail to prime. Never try to pull the lter cartridge while the

spa is running in low or high speed (i.e., any speed).

Preparing for Your New Portable Spa

3. Fill the spa.

Never ll your spa with soft water.

Soft water makes it impossible to maintain the proper water chemistry and may cause the water

to foam, which will ultimately harm the nish of

the spa and void your warranty.

You may ll your spa with well water provided the following conditions are met:

1) Purchase and use a pre-lter to run the well water through on the ll-up. The pre-lter will be placed before the spa lter in the ll-up ow

of water. 2) Have a Total Dissolved Solids (TDS)

and metals test performed by a qualied person after the ll-up process but before any spa use.

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Place a garden hose in the lter canister and ll your spa

with regular tap water about six inches from the top.

If the water level is too low or too high, your spa will not operate properly.

Always ll the spa through the lter canister! Failure to do so may cause air to be trapped in the ltration

system and prevent the pumps from operating properly.

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4. Turn on power to the spa.

When the spa is lled to the correct level, turn on the power at the GFCI breaker. (Ensure that the 120V spas are

connected to the proper electrical outlet.)

5. Prime the pump.

Preparing for Your New Portable Spa

6. Install the lter into the lter canister.

7. Adjust water chemistry.

Make sure the lter has soaked at least 30 minutes before you install it. Insert the lter all the way and

screw it in. Do not over-torque the cartridge during installation, just hand tighten gently.

Test and adjust the water chemistry. See the section on page 27 for instructions on water clarity.

8. Let the spa heat up.

When the spa has nished priming, the heater will activate. Put the cover on and let the spa heat to the

set temperature.

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Priming the Pump

Preparing for Your New Portable Spa

New spa owners often have diculty the rst time they

start their spa and the pump fails to prime. This can be frustrating, but these simple instructions can help you.

Sometimes air can become trapped in the pump while

lling the spa. You will know this has happened when after you have lled and started the spa, the pump does

not seem to function. You will hear the pump operating, but no water will be moving.

The pump will not work properly while air is trapped in it. Continuing to operate the pump in this way will cause damage.

Starting Up: Priming Mode

Automatic Exiting of Priming Mode

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Bleeding Air from the Pump

If you have tried priming the pump several times unsuccessfully using the control panel, you can bleed the air from the pump manually.

1. Shut o the power to the spa.

2. Using a Phillips screwdriver, remove the front panel from the spa and locate the pump.

3. Close the gate valve on the discharge side of the pump (if your spa is installed with one.)

4. Turn the bleeder valve counter clockwise with a small pair of pliers until the air has been released from the pump.

5. If this is unsuccessful, loosen the union nut on side of the pump with channel locks. When air is bled out, tighten the nut.

Preparing for Your New Portable Spa

6. Turn on power to the spa and press the JETS button. If there is still air trapped in the pump, repeat steps 2 through 5 until the pump primes.

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Operating Your Spa

spaTouch-2 Icon Driven Control Panel

Operating Your Spa

Changing Languages for the Display

1. Touch the Settings Icon at the lower right portion of the screen.

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2. Touch the Right Arrow Icon at the lower right portion of the screen. It takes you to the next page.

Operating Your Spa

3. Touch the Language Icon.

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4. As an example, touch the Spanish option as shown below.

5. Next, touch the Save Icon to conrm this selection.

Operating Your Spa

6. ...and now (for example), the spaTouch screen will be reset to Spanish.

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The Main Screen (Home)

Operating Your Spa

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Operating Your Spa

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Connecting to a Device or Network

Direct connection

Range: About 20 feet Range limit: Limited to the range

HOW TO CONNECT TO IT: Install the app on your phone or device -- see the following section “Installing the app”.

of the wi- module

Operating Your Spa

Through home network with no internet access

Allows one local connection at a time

Range: About 50 feet Range limit: Limited to the range of your

HOW TO CONNECT TO IT:

1. Install the app on your phone or device.

2. Exit the app and go to wi- settings on your phone or device.

3. Select and enable your local router.

4. Start the app. After you connect, select Settings on the home screen.

5. On the Settings screen, select Advanced, then on the Advanced screen, select Wi- Settings.

6. On the Wi- screen, select WPA. Then select the name of your home router from the drop-down menu.

7. Enter the SSID and Key for your router, the tap Save and select OK twice.

8. Close the app and re-start it to connect to your home network.

Through a network with internet access, using Cloud connection or other hotspot connection

Allows unlimited simultaneous connections

Range: Worldwide Range limit: Limited to 3G / 4G / hotspot

HOW TO CONNECT TO IT: Follow connection instructions from section (2) above. The Cloud icon appears automatically when network connection is made. You can then connect to the spa’s wi- module.

home router’s signal

availability

Internet

3G or 4G

Wi-

Local hotspot

Your

spa

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Wi-

signal

Phone or

other

device

Your home

network

router

Internet cloud

connection

Local wi-

connection

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Electrical Power Eciency Jets

Your new spa comes equipped with an electric heater. Following the directions listed below will ensure the

most ecient operation:

NOTE: This method is only for spa usage under two hours a week.

• Keep the spa’s operating temperature 5˚F below

the desired usage temperature when not in use. One or two hours before use, set the temperature to the desired temperature.

• If the spa usage exceeds two hours a week, the set temperature should remain at the desired usage temperature.

• The air venturis should be used sparingly. When open, water temperature drops quite rapidly and can also dissipate chemicals.

Allowing the water temperature to lower more than

10˚F below the desired usage temperature and

reheating it prior to usage will cause the heater to operate longer than it normally would maintaining the desired temperature. Doing this will increase your operating cost and makes your heater work more than necessary.

Almost all of the jets in your spa are adjustable. Rotating the face of an adjustable jet to the left (counter-clockwise) will decrease the amount of

water ow through the jet. Rotating the face of an

adjustable jet to the right (clockwise) will increase

the amount of water ow through the jet. (See

example shown below.)

Neck jets adjust in the opposite directions (counterclockwise to increase, clockwise to decrease).

Operating Your Spa

LED Lighting

Press the LIGHT button on the topside control panel to turn the spa light on. If your spa has perimeter LED lights, they will also light up at the same time as the spa light.

The LEDs operate in three modes:

1. Cycle: When you continually press the LIGHT button, the LEDs will cycle through the three main LED colors (Red, Green, and Blue) or combinations of the three that produce the following colors: light green, purple, light blue, yellow, etc.

Each time you press the button, you immediately advance to the next color in sequence or eventually

a dierent light pattern.

2. Flashing: When you are cycling through all the colors, the next time you push the LIGHT button,

the LED lights may start ashing. This is another

normal operational pattern option.

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3. Fading cycle: The next phase of operation when you push the LIGHT button is a slow and/or fast fade random transition from one color to the next.

• If a spa is equipped with more than 100 points of

light, the Slow Fading Cycle will icker during a

color change.

• Every air valve and water valve is equipped with

4 LED points.

• Every jet is equipped with 2 LED points.

• Perimeter LEDs take 9 points of light.

• The waterfall takes 4 points of light.

Spas with exterior corner LED lighting generally work in the same mode as described above. The variations in color and patterns provide you with multiple options to suit almost any lighting preference.

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Diverter Knobs

Diverter knobs are 1” and 2” knobs located around the top of your spa.

They allow you to divert water through jets from one side of the spa to the

other, or in most cases from oor jets to wall jets. This is accomplished by

rotating the diverter knob to the left (counterclockwise), decreasing the

amount of water ow through a section of jets. To increase the amount of water ow through the other section of jets, rotate the handle to the

right (clockwise).

Operating Your Spa

Air Venturis

Air venturis are the 1” knobs located around the top of your

spa. Each one will let you add a mixture of air with the jet pressure. This is accomplished by rotating the air venturi knob

to the left (counterclockwise) to increase the amount of airow through the jets. To decrease the amount of airow through

the jets, rotate the handle to the right (clockwise).

Waterfalls

Some spa series include optional waterfalls. When the booster pump is on, rotate the dial on top (for the cascade waterfall) or turn the knob (for the hydro streamer -- see below).

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ATS Plus Therapy System

Operating Your Spa

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Aquatic Air TherapyTM (AAT)

Operating Your Spa

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Filtration

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Regularity

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Sanitation

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Chemical Balance

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Your Key

To Clear

Water

Water Clarity

This section is intended for new spa owners with no experience with water chemistry. Everyone’s experience

with maintaining water quality is dierent, but there are some general concepts you need to know.

Water maintenance is not dicult, although it requires regular attention. The most important thing to understand

about taking care of your spa water is that preventive action is much easier than correcting water quality issues.

The Key to Clear Water

Excellent water quality is a simple matter of four things:

Chemical Balance

You will need to test and adjust the chemical balance of your spa water. Although this is not

dicult, it needs to be done regularly.

Depending on your choice of sanitizer, you need to test the level of calcium hardness, total alkalinity, and pH. Spa owners with a Cal Clarity II bromine generator also need to check total dissolved solids and phosphates.

See page 28 to learn how to balance your spa water.

Filtration

Cleaning your lter regularly

is the easiest and most

eective single thing you can

do to keep your water clear.

A clogged or dirty lter will

cause the heater and pump to work harder than they need to, possibly causing them to fail.

The spa’s heating system will only function with

the proper amount of water ow through the

system.

See page 30 for lter cleaning instructions.

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Sanitizers kill bacteria and viruses and keep the water clean. A low sanitizer level will allow microbes to grow quickly in the spa water. We recommend using either chlorine or bromine as your sanitizer.

Spa owners with an ozonator also need to add sanitizer, although their requirements are

dierent.

See page 29 to learn how to use sanitizer.

Maintaining your water quality helps the enjoyment of your spa and extends your spa’s life by preventing damage from neglect and chemical abuse.

See page 33 for the schedule of recommended maintenance.

The Cal Pure Salt System bromine generator does NOT require sanitizer. See page 30 for a description of its use.

Clear water requires regular maintenance. Establish a routine based on a regular schedule for your spa water maintenance.

Water Clarity

Sanitation

Regularity

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Testing and Adjusting Spa Water

You have two types of testing methods to choose from:

• The reagent test kit is a method which provides a high level of accuracy. It is available in either liquid or tablet form.

• Test strips are a convenient testing method commonly used by spa owners.

Water Clarity

Balancing the Total Alkalinity Balancing the Calcium Hardness

Total alkalinity (TA) is the measure of the total levels of carbonates, bicarbonates, hydroxides, and other alkaline substances in the water. TA can be

considered a “pH buer”. It is the measure of the

ability of the water to resist changes in pH level.

The recommended total alkalinity is 80 - 120 ppm.

If the TA is too low, the pH level will uctuate widely from high to low. Low TA can be corrected by adding an alkalinity increaser

If the TA is too high, the pH level will tend to be too

high and may be dicult to bring down. High TA can

be corrected by adding an alkalinity decreaser.

When the TA is balanced, it normally remains stable, although adding water with high or low alkalinity will raise or lower the TA level.

Calcium hardness (CH) is a measure of the total amount of dissolved calcium in the water. Calcium helps control the corrosive nature of the spa’s water and is why soft water is not recommended. The low calcium content of soft water is very corrosive to the equipment and can cause staining of the spa shell.

The recommended calcium hardness is 150 200 ppm.

If the CH is too low, add a calcium hardness increaser.

If the CH is too high, dilute the spa water with soft water.

When the CH is balanced, it normally remains stable, although adding soft water or very hard water will raise or lower the CH level.

Balancing the pH

The pH level is the measure of the balance between acidity and alkalinity.

If the pH is too low, it can cause corrosion of metal xtures and the heating element. Low pH can be corrected by adding a pH increaser.

If the pH is too high, it can cause scaling by allowing metals or minerals to form deposits and stain spa surfaces. High pH can be corrected by adding a pH decreaser.

www.calspas.com

Ideal Water Chemistry

Ideal Range (ppm)

Testing For:

Total Alkalinity 80 120

Calcium Hardness 150 200 pH 7.2 7.6

Minimum Maximum

2018 Platinum Series Spas

LTR20181010, Rev. H

Sanitation

Water Clarity

Sanitizers kill bacteria and other organic waste by breaking them down to

non-harmful levels and are ltered out. Before you ll your spa, you need

to decide which chemical sanitizer you wish to use. Consult your Cal Spas dealer for the right decision with regards to your lifestyle and spa usage.

We recommend either bromine or chlorine as your sanitizer. Both work well when maintained regularly.

DO NOT use trichlor. Trichlor is very acidic and the hot temperature of the spa causes it to dissolve too quickly. It will cause damage to your spa and will void your warranty.

Whichever plan you decide on, follow it completely and don’t take shortcuts. It will provide you with clean, safe,

clear spa water with a minimum of eort. Spa owners with an ozonator still need to use a chemical sanitizer.

See page 30 for a description of how the ozonator works.

Using Chlorine as a Sanitizer

If you choose to use chlorine as a sanitizer, only use granulated chlorine, not liquid chlorine.

Once a week, check the chlorine level using either a test strip or a reagent kit. See the table on the following page for the ideal range.

Add one or two tablespoons granulated chlorine to the spa water weekly. Note that chlorine dissipation rate will be faster at higher water temperatures and slower at lower temperatures.

When you add chlorine, open all of the jets and run the spa at high speed with the cover open for at least 30 minutes.

Follow the maintenance schedule on page 33.

Shocking the Water

In addition to using a chemical sanitizer, you will periodically need to shock the water. Shocking the water helps remove burned-out chemicals, bacteria, and other organic material from your spa’s water

and improves your sanitizer’s eectiveness.

Do not use chlorinating shock, which will damage your spa’s jets and pump seals. Only use an oxidizer shock. It can be used with either chlorine or bromine sanitizers.

Add one ounce of oxidizer shock once a week, after heavy bather loads, or if water has a strong odor.

Spa must be running with all of the jets on high for 30 minutes with the cover open. If necessary, repeat oxidizer shock in 30 minute intervals.

Do not use a sanitizer with the Cal Pure Salt System bromine generator. See page 31 for instructions on its use.

Using Bromine as a Sanitizer

Bromine is a very eective sanitizer that produces

low chemical odors. Unlike chlorine, it can break down bacteria and other impurities to a safe level with a low burn-out rate.

Use granulated sodium bromide to establish your bromine base.

When you begin with fresh water, add 2 ounces of granulated bromide. Open all of the jets and run the spa at high speed with the cover open for at least 30 minutes.

Follow the maintenance schedule on page 33.

2018 Platinum Series Spas

LTR20181010, Rev. H

Do not use shock with the Cal Pure Salt

System bromine generator. See page 31

for instructions on its use.

Testing For: Ideal Range

(ppm)

Minimum Maximum

Chlorine level

Without ozonator

With ozonator

Bromine level

Without ozonator

With ozonator

3.0 5.0

2.0 4.0

6.7 11.0

5.7 10.0

www.calspas.com

Bather Load

“Bather Load” is the term used to describe the number of people using a spa, combined with the length of usage, and the frequency of usage. All these factors have a great eect on the spa water. The higher the bather load, the more chemicals need to be added and a longer ltration time will be needed.

Recommendations are designed for spas with average bather load (3 to 4 people, 15 minutes of usage,

three times a week at 100 degrees) If your bather load exceeds these guidelines, and you experience water

Water Clarity

quality problems, increase the amount of ltration rst, (go to the next higher ltration number) then if water

quality is still not adequate, consult the advice of your Cal Spas dealer for additional chemical or system recommendations. Be sure to give them your bather load information.

Filter Cleaning

The lter is the part of your spa that removes the debris from the water and needs to be cleaned on a regular basis to maximize your spa’s ltering performance and heating eciency.

In addition to spraying o the lter weekly to remove surface debris, your lter should be deep cleaned periodically to dissolve scale and particles that get lodged deep within the lter bers and impede the ltration process. Even if the lter looks clean, scale and particles can clog the bers and prevent water from owing through the lter resulting in the most common spa problem—no heat, caused by a dirty lter.

We recommend you clean your lter once a month and replace it once a year or as necessary.

It is extremely important that you never run the spa without a lter. There is a possibility that debris may be sucked into the plumbing through the lter well.

Set the spa in Hold Mode before you remove the lter. Hold Mode pauses all spa operations for 60 minutes for service functions like cleaning or replacing the lter. See page 19 for instructions on

using Hold Mode.

Cleaning the lter

1. Remove the lter by unscrewing it and pulling it up and out.

2. Place the dirty lter into a bucket of water deep enough to cover the lter. Add 8 oz. of liquid lter cleaner

to the bucket of water.

Note: It is a good idea to keep a spare lter to use in the spa while the dirty lter is being deep cleaned. This way, you can rotate the lters and both will last longer.

3. Soak the lter for a minimum of 24 hours.

4. Spray the lter with a water hose. Spray each pleat carefully.

5. Reinstall the lter. Do not overtighten.

Ozonator

The ozone generator releases ozone into the spa water. You will still need to test for chlorine or bromine and occasionally replenish it to return the sanitizer level to the baseline.

For spas without a circulation pump, pump 1 will run at low speed and the ozonator will run during ltration.

For spas with a circulation pump, the ozonator will run with the circulation pump.

The spa’s control system is factory-programmed with one lter cycle that will run in the evening when energy rates are often lower. The time and duration of the lter cycle can be set according to your needs. In addition, a second lter cycle can be enabled. Filtration time may need to be increased with heavy bather load.

See instructions for setting ltration cycles on page 18.

www.calspas.com

2018 Platinum Series Spas

LTR20181010, Rev. H

Bromine Generator

The bromine generator automatically generates and releases free bromine into the spa water. You will still need to test for bromine and occasionally adjust it to return the bromine level to the baseline.

Start-up/Operating Instructions

Water Clarity

Be certain that you start with a clean spa. It should be free of contaminants and other residues that can accumulate on the sides and/or around the jets. It is also important to only use spa cleaning products that have no phosphates or phosphonic acids since phosphates will deplete free bromine and are super-food for algae. Always start your spa with a

clean lter before lling with water.

If the water source is “well water” or a non-

municipal water source, have your water tested for Total Dissolved Solids (TDS) and metals. Water with high TDS is likely to have higher metal content and will need a metal remover to decrease the metals and ensure a successful start. This test can be done by your local spa dealer. The ideal range for your start-up TDS is between 50 and 200 ppm - mg/L. If TDS from your source water is above 500 ppm, a metal remover is strongly recommended.

DO NOT FILL THE SPA WITH SOFT WATER.

1. Using your PURE FILL Spa Pre-Filter, ll your

spa with water to the recommended level (six inches below the lip of the spa) and DO NOT FILL WITH WATER FROM A “RESIDENTIAL

WATER SOFTENER.”

2. Before starting the system, balance your water chemistry to ensure a successful start up. Ideal ranges are as follows:

Ideal Range

Minimum Maximum

pH 7.2 7. 6

Total alkalinity 80 ppm 120 ppm

Calcium hardness 150 ppm 250 ppm

Phosphates 0 ppb 30 ppb

Use the phosphate test kit included with your

system. Bromide residuals will be signicantly

reduced if phosphate levels are high. If phosphates are detected, purchase a phosphate remover and follow the directions accordingly. Any phosphates in your spa will reduce bromine levels.

3. Determine the level of “NaBr” (Sodium Bromide)

required for your spa size. NaBr should be added at a rate of 1.2 lbs per 100 gallons or approximately 1300-1500 ppm.

Example: For a 500 gallon spa add approximately 6 lbs of NaBr. 1.2 lbs x (5) 500 gallons = 6lbs NaBr.

4. Turn the jets on high speed. Sprinkle the NaBr

across the surface of the water to evenly distribute the NaBr in the spa and circulate for 30 minutes.

5. Test the Sodium Bromide concentration with the Tru-Blu NaBr test kit. The correct amount of NaBr will secure a reading of between 13001500 ppm.

6. Adjust the ltration time to circulate for 8 hours

every 24 hours on a 2 speed pump.

7. For a spa between 300-500 gallons, start at a power level of “6” and then press the “boost”

feature. This will accelerate the production of bromine for 8 hours. Wait for proper bromine levels before entering the spa.

8. Always keep your bromine level between

3-5ppm. Test the bromine level after 24 hours

and adjust the power setting accordingly. An occasional heavier bather load may require the

“boost” feature.

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Maintaining the Bromine Level

Always keep your spa or hot tub water in balance. Maintaining the pH and the alkalinity is part of being a spa owner.

The bromine generator requires you to determine your power setting based upon your circulation time and your spa usage. It requires a minimum of

Water Clarity

eight hours of circulation per day. If the spa is not circulating, the bromine generator is not generating

bromine. If you nd that you are having trouble

maintaining the desired level, make sure the spa is circulating the required amount.

A spa that is frequently used will require a higher power setting. If you have a bromine reading that is too high or too low, adjust the DECREASE / INCREASE control accordingly. Depending on the amount usage, circulation time, and type of spa,

each spa owner’s setting will be dierent.

Intelligent Controller Codes for the Bromine Generator

The bromine generator can go up to 12 months

before a drain and ll is required, unlike non-

equipped spas that require it every three months. This is because the bromine generator does not add unwanted chemical bi-products like traditional chemicals do.

Sodium bromide is not the only contributor to the TDS count in your water. Over time, the TDS count in your water will rise (from such things as residuals

from other chemicals and minerals, and unlterable

material). Test the TDS every few months to make certain it stays within range.

Shower prior to entering any hot tub or spa. This will help prevent phosphate contamination and reduce the demand on the bromine.

Shocking your tub is recommended after heavy bather load.

www.calspas.com

2018 Platinum Series Spas

LTR20181010, Rev. H

Maintenance Schedule

Each time you rell the spa Follow the section “Filling and Powering Up Your Portable Spa” on

page 7.

Prior to each use Test the spa water using either test strips a reagent test kit. Adjust

chemical levels as necessary.

Once a week Test the spa water using either test strips a reagent test kit. Adjust

chemical levels as necessary.

If your water source is high in calcium, add stain and scale preventer.

Once a month Deep clean your spa’s lter. (Follow lter cleaning instruction at

beginning of this section)

Water Clarity

Every two to four months Change the spa water. How often you change the water depends

on how much you use the spa. When you change the water, you will need to:

• Clean and polish the acrylic surface (see page 38)

• Clean and treat the spa cover and pillows (see page 38)

• Deep clean the lter (see page 30)

• Rell your spa (see page 7)

Once a year Replace lter cartridges if the pleats appear frayed.

Troubleshooting Water Clarity Problems

Problem Probable Causes Possible Solutions

Cloudy Water • Dirty lter

• Excessive oils / organic matter

• Improper sanitization

• Suspended particles / organic matter

• Overused or old water

• Clean lter

• Shock spa with sanitizer

• Add sanitizer

• Adjust pH and/or alkalinity to recommended range

• Run jet pump and clean lter

• Drain and rell the spa

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Problem Probable Causes Possible Solutions

Water Odor • Excessive organics in water

• Shock spa with sanitizer

Chlorine Odor • Chloramine level too high

Water Clarity

Musty Odor • Bacteria or algae growth • Shock spa with sanitizer – if problem is

Organic buildup / scum ring around spa

Algae Growth • High pH

Eye Irritation • Low pH

Skin Irritation / Rash • Unsanitary water

Stains • Total alkalinity and/or pH

Scale • High calcium content in

• Improper sanitization

• Low pH

• Buildup of oils and dirt • Wipe o scum with clean rag – if severe,

• Low sanitizer level

• Free chlorine level above 5 ppm

too low

• High iron or copper in source water

water – total alkalinity and pH too high

• Add sanitizer

• Adjust pH to recommended range

• Shock spa with sanitizer

• Adjust pH to recommended range

visible or persistent, drain, clean and rell

the spa

drain the spa, use a spa surface and tile

cleaner to remove the scum and rell the spa

• Shock spa with sanitizer and adjust pH

• Shock spa with sanitizer and maintain sanitizer level

• Adjust pH

• Shock spa with sanitizer and maintain sanitizer level

• Allow free chlorine level to drop below 5 ppm before spa use

• Adjust total alkalinity and/or pH

• Use a stain and scale inhibitor

• Adjust total alkalinity and pH – if scale

requires removal, drain the spa, scrub o the scale, rell the spa and balance the water

www.calspas.com

• Use a stain and scale inhibitor

2018 Platinum Series Spas

LTR20181010, Rev. H

Cleaning and Maintenance

Removing and Reseating the Pillows

You can remove the pillows for cleaning and maintenance quickly and easily. This method works for all types of pillows.

Grab the lower edge of the pillow with

both hands rmly and pull up. As you

do this, the pillow inserts will pop out of the holes.

Reseat the pillows by aligning the pillow inserts with the holes and striking the pillow hard enough to insert the pegs back into the holes.

Cleaning and Maintenance

Jet Removal and Replacement

Jets can be easily removed for cleaning.

Grasp the outer rim of the jet and turn it counter-clockwise until it completely stops. You may feel it slightly loosen pop

out a bit from the xture. Pull the jet out from the jet xture. The jet will be

very snug and may require some force to remove it. DO NOT PRY OUT JETS.

To replace the jet, place it in the tting

and turn it clockwise until it snaps in and can be rotated freely about half a turn.

Spa Cover

Important! Keep the spa covered when not in use!

• Covered spas will use less electricity in maintaining your set temperature.

• Covering your spa will protect your spa’s nish from the sun’s ultraviolet rays.

• You are required to keep the spa covered to maintain warranty coverage.

• Covering your spa helps prevent children from drowning in the spa.

See the manual enclosed with your cover for instructions on mounting the locks and how to lock and unlock the cover.

In addition, while the spa cover is rigid, it is not designed to support any weight. Therefore, as a safety precaution and to preserve the life of your cover, you must not sit, stand, or lie on it, nor should you place objects of any kind on top of it.

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Draining Your Portable Spa

Your spa should be drained every four to six months for cleaning and maintenance and relled with fresh tap water. See page 38 for instructions on cleaning the shell, cover, and pillows. See page 7 for instructions on relling your spa. Before you begin, turn o power to the spa at the breaker and remove all lters.

1. Locate your drain.

Pull the knob out of the cabinet. The cabinet drain is screwed into the drain pull knob.

Cleaning and Maintenance

2. Remove the cap

Make sure the valve is in the closed position, then unscrew and remove the cap. Unscrew the cap.

3. Connect valve to a garden hose.

Attach a garden hose to the hose-bib xture. Place

the other end of the garden hose where you would like the water to drain.

4. Drain the spa.

Turn the valve on the hose-bib xture to open the drain. When the spa has drained completely, turn the valve on the hose-bib xture, remove garden hose, and replace the cap.

2018 Platinum Series Spas

www.calspas.com

LTR20181010, Rev. H

Winterizing (Cold Climate Draining)

In many areas of the country, the temperature drops below 32˚F (0°C). We recommend that you always have your spa full of water and running at normal spa temperatures (80˚F to 100˚F, 26.7°C to 37.8°C). This will help

reduce the risk of freezing in your spa and your spa’s equipment.

Warning: If you nd the need to drain your spa, be aware of the potential of freezing in your

spas equipment and plumbing. Even if the directions below are followed perfectly, there is no

guarantee that your spa will not suer freeze damage. Freeze damage is not covered by your

warranty.

1. Open all lter covers.

2. Remove the lter baskets and lters.

3. Drain your spa completely as described in the instructions above.

4. Vacuum water from the spa’s main drain tting

with a wet/dry vacuum.

5. Open the bleeder valves on the pumps.

6. For spas with the UV lamp chamber mounted at

on the equipment oor:

Loosen the quartz tube nut at the top of the UV

lamp chamber and pull up the quartz tube to let

the water drain from the UV lamp chamber.

7. Disconnect the unions from both sides of the

pump.

8. Blow any remaining water out of the jets and equipment area with the wet/dry vacuum.

9. When it has completely nished draining, replace

the quartz tube in the UV lamp chamber and

retighten the nut. Close the bleeder valves and re-connect the unions on the pumps. Replace the

lter baskets and lters.

10. Cover your spa with a good spa cover and an allweather tarp to ensure that neither rain nor snow enters the spa.

Cleaning and Maintenance

Cleaning and Replacing the Filter

Filtration is one of the most important steps you can take to ensure clean, clear water. It is far less expensive to

x water clarity problems by ltering your spa than by using excessive amounts of chemicals, excessive ltration

times, or by water replacement.

See the section “Filter Cleaning” on page 30 for more information.

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Vacation Care

You can leave your spa unattended for up to two weeks if you follow these instructions.

ALWAYS lock your cover using the cover locks if you plan to be away from home and the spa is

lled with water.

1. Select the Low Range temp choice used for vacation mode. (See instructions on page 16 for vacation setting.)

2. Following the water quality instructions starting on page 27, adjust the pH.

3. Shock the water (add either chlorine or bromine sanitizer).

4. When you return, check and adjust the pH and shock the water.

If you will not be using your spa for longer than 14 days and a spa maintenance service is not available, we

Cleaning and Maintenance

strongly recommend you drain or winterize your spa.

Cleaning Your Spa

Spa Cover and Pillows

Due to the constant punishment your spa cover and pillows receive, you should protect them by applying

a vinyl and leather cleaner as part of your monthly maintenance plan. Use a product that is specically

designed to protect spa covers and pillows from chemical and ultraviolet light damage without leaving an oily residue behind that is normally associated with common automotive vinyl protectants.

Warning: Do not use automotive vinyl protectants on spa covers or pillows. These products are generally

oil-based and will cause severe water clarity issues that are dicult to correct.

Spa Shell

Each time you drain your spa, before you rell it you should clean your spa shell with an all-purpose cleaner

and apply a coat of surface protectant.

Use a low detergent, non-abrasive cleaner specically formulated to clean the spa without damaging its

acrylic nish.

Use a non-oil based surface protectant that is specically formulated to protect the spa’s nish from the

chemicals and minerals associated with normal spa use.

www.calspas.com

2018 Platinum Series Spas

LTR20181010, Rev. H

Appendix

Replacement Parts

Please visit www.quickspaparts.com to order your replacement parts.

Appendix

Snap-in SQR Jet Inserts

Velocity 5VTX Blue Jet

Symbol: 5VTX

Part #: PLU29950-011-400

Size: 5”D x 5.5”L

Velocity 5VTX LED Jet

Symbol: 5VTX

Part #: PLU29950-011-100

Size: 5”D x 5.5”L

Snap-in SQR Jet Inserts

Velocity Roto LED Jet

Symbol: 5R

Part #: PLU29950-081-100

Size: 5”D x 5.5”L

Velocity Directional Blue Jet

Symbol: 5D

Part #: PLU29950-012-400

Size: 5”D x 5.5”L

Velocity Roto Blue Jet

Symbol: 5R Part #: PLU29950-081-400

Size: 5”D x 5.5”L

2018 Platinum Series Spas

LTR20181010, Rev. H

Velocity Directional LED Jet

Symbol: 5D

Part #: PLU29950-012-100

Size: 5”D x 5.5”L

www.calspas.com

Please visit www.quickspaparts.com to order your replacement parts.

Velocity Massage-14 Blue Jet

Symbol: 5MM

Appendix

Part #: PLU29950-071-400

Size: 5”D x 5.5”L

Velocity Massage-14 LED Jet

Symbol: 5MM

Part #: PLU29950-071-100

Size: 5”D x 5.5”L

Snap-in SQR Jet Inserts

Velocity Tornado/WP LED Jet

Symbol: 5T

Part #: PLU29950-501-100

Size: 5”D x 5.5”L

Velocity Double Roto Blue Jet

Symbol: 5DR

Part #: PLU29950-032-400

Size: 5”D x 5.5”L

Velocity Tornado/WP Blue Jet

Symbol: 5T

Part #: PLU29950-501-400

Size: 5”D x 5.5”L

www.calspas.com

Velocity Double Roto LED Jet

Symbol: 5DR

Part #: PLU29950-032-100

Size: 5”D x 5.5”L

2018 Platinum Series Spas

LTR20181010, Rev. H

Please visit www.quickspaparts.com to order your replacement parts.

Appendix

Snap-in SQR Jet Inserts

Velocity Directional Blue Jet

Symbol: 4D

Part #: PLU29940-112-400

Size: 4”D x 4.5”L

Velocity Directional LED Jet

Symbol: 4D

Part #: PLU29940-112-100

Size: 4”D x 4.5”L

Snap-in SQR Jet Inserts

Velocity Roto LED Jet

Symbol: 4R

Part #: PLU29940-122-100

Size: 4”D x 4.5”L

Velocity Double Roto Blue Jet

Symbol: 3DR

Part #: PLU29930-191-400

Size: 3”D x 3.25”L

Velocity Roto Blue Jet

Symbol: 4R

Part #: PLU29940-122-400

Size: 4”D x 4.5”L

2018 Platinum Series Spas

LTR20181010, Rev. H

Velocity Double Roto LED Jet

Symbol: 3DR

Part #: PLU29930-191-100

Size: 3”D x 3.25”L

www.calspas.com

Please visit www.quickspaparts.com to order your replacement parts.

Velocity Massage-7 Blue Jet

Appendix

Symbol: 3M

Part #: PLU29930-142-400

Size: 3”D x 3.25”L

Velocity Massage-7 LED Jet

Symbol: 3M

Part #: PLU29930-142-100

Size: 3”D x 3.25”L

Snap-in SQR Jet Inserts

Velocity Directional LED Jet

Symbol: 3D

Part #: PLU29930-112-100

Size: 3”D x 3.25”L

Velocity Roto Blue Jet

Symbol: 2R

Part #: PLU29920-022-400

Size: 2”D x 3”L

Velocity Directional Blue Jet

Symbol: 3D

Part #: PLU29930-112-400

Size: 3”D x 3.25”L

www.calspas.com

Velocity Roto LED Jet

Symbol: 2R

Part #: PLU29920-022-100

Size: 2”D x 3”L

2018 Platinum Series Spas

LTR20181010, Rev. H

Please visit www.quickspaparts.com to order your replacement parts.

Appendix

Snap-in SQR Jet Inserts

Velocity Directional Blue Jet

Symbol: 2D

Part #: PLU29920-012-400

Size: 2”D x 3”L

Velocity Directional LED Jet

Symbol: 2D

Part #: PLU29920-012-100

Size: 2”D x 3”L

Jets

Flex Jet

PLU23512-311-100

Duo Jet

PLU23512-321-100

Precision Jet

PLU2312-331-100

Pillows

Cascade Pillow No Insert Black

ACC01401031

Velocity Diverter Valves

Velocity

1” Blue Diverter Valve

Symbol: D1

Part #: PLU25056-202-400

Size: 2.5” x 5”L

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Please visit www.quickspaparts.com to order your replacement parts.

Velocity

1” LED Diverter Valve

Appendix

Symbol: D1

Part #: PLU25056-202-100

Size: 2.5” x 5”L

Velocity Air Control Blue

Symbol: A

Part #: PLU25059-202-400

Size: 3.125” x 5”L

Velocity Diverter Valves

Velocity

2” Diverter Valve Blue

Symbol: D2

Part #: PLU25058-202-400

Size: 4.5” x 7.75”L

Velocity

2” Diverter Valve LED

Symbol: D2

Part #: PLU25058-202-100

Velocity Air Control LED

Symbol: A

Part #: PLU25059-202-100

Size: 3.125” x 5”L

Size: 4.5” x 7.75”L

Velocity Underwater

2” Diverter Valve Blue

Symbol: D2

Part #:

Size:

www.calspas.com

2018 Platinum Series Spas

LTR20181010, Rev. H

Velocity Diverter Valves

Velocity Underwater

Appendix

Velocity Diverter Valves

Velocity

2” Diverter Valve LED

Symbol: D2

Part #:

Size:

Velocity

1” Diverter Valve Wall Fitting LED

Part #: PLU25030-089-200

Velocity

2” Diverter Valve Wall Fitting LED

Part #: PLU25048-089-200

Velocity

Wall Fitting 2” Black (#25048-004-200) (for Diverter Valve)

Part #: PLU21701738

Air Control Wall Fitting LED

Part #: PLU25090-089-200

Velocity

Wall Fitting 1” Black (#25030-004-200)

(for On-O Valve)

Part #: PLU21701739

2018 Platinum Series Spas

LTR20181010, Rev. H

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Please visit www.quickspaparts.com to order your replacement parts.

Aquatic Air Therapy (AAT) Air Control

Appendix

PLU25059-211-00

Curved cascade waterfall assembly with logo

PLU21801030

Waterfall Cascade

PLU21801037

Cup Holder LIT25241-114-949

Air Control Valve

Waterfalls

Accessories

Filters

Filter Cartridge Antibacterial - 75 sq. ft.

FIL75-5D17H15FCT-3

Filter Cartridge Antibacterial - 75 sq. ft.

FIL75-5D145H2OE-3

Drains

Drain Super Hi Flo Suction 2½” Black (640-3581LGV)

PLU21400146

Low Prole Drain ¾” Black

(640-0511)

PLU21400401

DYNA FLO XTRA Lo-Pro 75 SQ. Ft.

2” CV, 4 SCALLOP (less cartridge)

FIL11703305

LED Lights

1-LED light string

LIT16100330

2-LED light string

LIT16100331

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2018 Platinum Series Spas

LTR20181010, Rev. H

Please visit www.quickspaparts.com to order your replacement parts.

4-LED light string

LIT16100332

1 to 3 ext. cord

LIT16100335

1 to 1 port ext. cord

LIT16100338

LED Lights

Replacement Cabinet Panels

The complete selection of replacement cabinets for all models is very extensive and too lengthy for this owner’s manual. To order replacement panels for your spa, visit www.quickspaparts.com.

Appendix

Interior light with logic (7 LED)

LIT16100333

Interior light without logic (7 LED)

LIT16100337

Main light housing, LED

lens, tting

nut

LIT16100336

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Please visit www.quickspaparts.com to order your replacement parts.

Covers

All spa covers are designed with a tapered height, angling downward from the center to the sides to drive o rain and prevent water from pooling. The covers listed below are lled with either 1 lb., 1.5 lb., or 2.0 lb. foam.

Appendix

Standard

4” - 2.5”

1.5 Lb. foam

84” x 84” (7 foot spas)

Fits spa models: PL-760L, PL760B, PPL7L+, PPL7B

Black COV8484S53BK-BK-2 COV8484D53BK-BK-2 Gray COV8484S53G-CC-2 COV8484D53G-CC-2 Slate COV8484S53S-WN-2 COV8484D53S-WN-2

93” x 93” (8 foot spas)

Fits spa models: PL-860L, PL-861B, PL-880L, PL-881B, PPL8L+, PPL8B

Black COV9393S53BK-BK-2 COV9393D53BK-BK-2 Gray COV9393S53G-CC-2 COV9393D53G-CC-2 Slate COV9393D53S-WN-2 COV9393D53R-WW-2

Deluxe

5” - 3”

2.0 Lb. foam

Standard Deluxe

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2018 Platinum Series Spas

LTR20181010, Rev. H

Basic Troubleshooting

The troubleshooting guidance provided here is intended to cover the most common problems a spa owner may encounter. For more in-depth troubleshooting, go to www.calspas.com/troubleshooting.

Symptom Possible Solutions

Problems starting up

Pump won't prime See priming instructions on page 9.

Breaker keeps shutting o Reset the GFCI breaker. If this continues, contact your dealer or a qualied

spa technician.

Power and system problems

Appendix

System won’t start up or

breaker keeps shutting o

Control panel doesn’t respond Turn on or reset the GFCI circuit breaker. If this does not solve the problem,

Spa does not turn o Spa may be trying to heat up. Check if spa is in Ready or Rest mode (see

Message on the control panel There may be a problem. See Diagnostic Messages on page 20.

Power may be shut o. Turn on GFCI circuit breaker. If this continues, contact your dealer or a qualied spa technician.

contact your dealer or a qualied spa technician.

If you hear the pump running but the control panel doesn’t respond, contact your dealer

page 16)

In cold climates, if spa is not equipped with full foam or any kind of insulation, it will try to maintain the set temperature. Set the spa to low temperature

range and set the temperature to 80°F.

Spa may be in lter cycle. If it is, this is normal and no adjustment is

necessary.

Heat problems

Spa water does not get hot Spa may be in low temperature range. Set the spa to high temperature range.

The lter may be dirty or may need to be replaced. Clean or replace the lter.

The water level may be too low. Fill the spa with water level at 4 to 6 inches

from the top.

The temperature is not turned up high enough. Raise temperature on topside control.

Cover the spa. The cover will keep heat in the spa and help keep heat from escaping. Make sure cover is on at all times when spa is not in use.

The heater element may be old, deteriorated, coated with scale, or defective. Contact your dealer for more assistance.

The gate valves may be partially or completely closed. NEVER OPERATE YOUR SPA WITH THE GATE VALVES CLOSED!

2018 Platinum Series Spas

LTR20181010, Rev. H

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Symptom Possible Solutions

Spa overheats - temperature

greater than 110°F / 43°C

Appendix

Water pressure problems

Low water pressure Jet valves may be partially or fully closed. Open the jet valves.

Overheating can occur during summer months and may not necessarily indicate a malfunction. When it occurs, a message code may also appear on the control panel.

Temperature may be set too high. Turn the set temperature down to a lower temperature.

Filtration time may be too long. Turn the ltration cycles down during the

warm months.

The spa may not be properly ventilated. Make sure the front of the spa is not

blocked to allow air ow.

High speed pumps may have been running too long. Limit pump running time to no more than 15 to 30 minutes.

Filter cartridge may be dirty. Clean or replace the lter.

Pump may have airlock. Remove airlock by priming spa (page 9)

The suction ttings may be blocked. Remove any debris that may be blocking

them.

The lter skimmer may be blocked. Remove the blockage.

Gate valves may be closed. Open gate valves. Note: Never operate your spa

with the gate valves closed!

Spa may be running in ltration mode. Press JETS or JETS 1 button to turn on

high speed pump.

Symptom Possible Solutions

No water pressure (no water stream from any jets)

Jets surge on and o Water level may be too low. Add water to normal level.

Power may be switched o. Turn the power back on.

The pump may be defective. After you have tried all other troubleshooting, contact your dealer for assistance.

Pump problems

Pump runs constantly – will

not shut o

Noisy pump The water level may be too low. Fill the spa with water level at 4 to 6 inches

There may be a problem with circuit board. Contact your dealer.

from the top.

Filter cartridge may be dirty. Clean or replace the lter.

Pump may have airlock. Remove airlock by priming spa (page 9)

The suction ttings may be blocked. Remove any debris that may be blocking the suction ttings.

Gate valves may be closed. Open gate valves. Note: Never operate your spa

with the gate valves closed!

Air may be leaking into the suction line. Contact your dealer for assistance.

Debris may be inside the pump. Contact your dealer for assistance.

Noise may be a sign of damage. Contact your dealer for service.

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2018 Platinum Series Spas

LTR20181010, Rev. H

Symptom Possible Solutions

Pump turns o during

operation

Pump has a burning smell while running

Pump does not run Pump may have over heated. Let it cool for an hour and try operating the spa

Automatic timer may have completed its cycle. Press JETS or JETS 1 button to start the cycle again.

Pump may have overheated due to the vents on the equipment door being

blocked. Make sure the front of the spa is not blocked to allow air ow.

The pump motor may be defective. Contact your dealer for assistance.

A burning smell may be a sign of damage. Contact your dealer for service.

for a shorter time.

Power to the spa may be shut o. Turn on or reset the GFCI circuit breaker. If this does not solve the problem, contact your dealer or a qualied spa

technician.

“Thermal Creep”

Cal Spas are designed with energy-ecient components and systems that are meant to sustain heat generated

by the equipment, which is then cycled back into the spa water. In hot weather or in situations where the spa is set to extended run times, Thermal Creep may occur. Thermal Creep is a condition where the measured water temperature can be higher than the set temperature. To manage Thermal Creep you may:

Vent your cover. This means placing a folded cloth about ¾” (2cm) thick under all four corners of the cover

before you lock the cover down.

Appendix

Open your cover. Opening the cover at night will also quickly cool the water down if desired.

Open all air controls. Set your ltration cycles to run during the cooler times of the day or night.

Reduce the length of your lter cycles.

Visit your local dealer for additional guidance.

Since Thermal Creep only occurs in well-insulated hot tubs, it is not indicative of something that is wrong with your spa or its equipment.

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Limited Warranty

This Limited Warranty is extended to the original purchaser of a Cal Spa brand portable spa manufactured after January 1, 2018 and installed for residential use in the United States of America and Canada. This warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.

Appendix

Shell Structural

Warranted against water loss due to defects in the spa shell.

Shell Finish

Warranted against blistering, cracking, or delaminating of the interior surface of the spa shell.

Equipment and Controls

Electrical equipment components – specically limited to the pumps, standard

titanium heater, and control system – are warranted against malfunctions due to defects in workmanship or materials.

Plumbing

Warranted against leaks due to defects in workmanship or materials.

Cabinet - synthetic, berglass, or wicker

Warranted against defects in workmanship or materials. Normal wear and weathering of

the nish will occur naturally over time and are not defects.

10 years

7 years

5 years

Warranties for Other Components

The fuses, headrests, cabinet nish, and lters are warranted to be free of defects in workmanship and material at the time of delivery. The factory installed water purication system is warranted against malfunction due to defects in workmanship or material for one year from the original date of delivery, except for the UV bulb

and quartz tube, which are warranted for 90 days from the original date of the spa delivery. All stereo-related components (receiver, speakers, sub-woofer, stereo media locker, power supply, wireless remote control etc.) are warranted against malfunction due to defects in workmanship or material for one year from the original date

of delivery. All other factory-installed components not mentioned specically, including, but not limited to the wood frame, jets, diverter valves, LED lighting systems, lter lids, and mechanical components, are warranted

against malfunction due to defects in workmanship and material for two years from the original date of delivery. The insulating spa cover delivered with the spa is warranted to be free of defects in workmanship and materials on Platinum and Platinum Plus spas for one year.

Genuine Cal Spas Parts & Accessories

This Limited Warranty is void if Cal Spas (the “Manufacturer”) or its designated representative determines that

the spa has been subjected to damage or failure due to installation of aftermarket parts that are not genuine

Cal Spas branded parts and accessories. This disclaimer includes, but is not limited to lters, UV bulbs, ozone

systems, salt systems, repair parts and other accessories. Genuine Cal Spas brand parts and accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your spa to ensure optimal performance and function.

Performance

This warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.

To obtain service in the event of a defect covered by this Limited Warranty, notify your Cal Spa dealer or Cal Spas as soon as possible and use all reasonable means to protect the spa from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although

providing access to aect the repair is your responsibility as the spa owner. Freight charges for replacement

parts is the responsibility of the spa owner. You may be assessed reasonable repairman travel mileage charges.

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2018 Platinum Series Spas

LTR20181010, Rev. H

In the event that the spa is removed to a repair facility for repair and reinstalled, the cost of removal and reinstallation will be your responsibility as the spa owner. If the Manufacturer determines that repair of the covered defect is not feasible, it reserves the right to provide a replacement spa instead, equal in value to the purchase price of the original spa. In such an event, reasonable costs for removal of the original spa, shipping costs from the factory for the replacement spa and delivery and installation of the replacement will be your responsibility as the spa owner. The replacement spa will carry the balance of the original spa’s warranty. Spa covers are not included.

This warranty ends either by specied time frame, owner-transfer, relocation, or installation of any component

other than by manufacturer.

Warranty Limitations

This Limited Warranty is void if Cal Spas or its designated representative determines that the spa has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer; neglect, misuse and abuse include any installation, operation or maintenance of the spa other than in accordance with the instructions contained in the owner’s manual provided with the spa, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories. This Limited Warranty does not provide coverage for any item attached to or installed on the spa after the date of manufacture or for gaining access to any component for repair or replacement. Spa units in commercial use are excluded from any coverage whatsoever. The spa owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated Cal Spa representative. This Limited Warranty is void if damage occurs to the spa shell because of excessive heat buildup due to failure to cover a spa that is empty of water while exposed to direct sunlight.

Appendix

Limitations

The Manufacturer disclaims all warranties, expressed or implied, in fact or in law, to the extent allowed by your

State’s Law, including the warranty of merchantability and tness for use, except as stated specically herein.

All warranty service must be performed by the Manufacturer or its designated representative using authorized Cal Spa parts. No agent, dealer, distributor, service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent

with any authorized literature or specications furnished by Cal Spas.

Disclaimers

The Manufacturer and its representatives shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the spa and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this limited warranty shall commence as of the original date of delivery and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.

Legal Rights

This Limited Warranty gives you specic legal rights. You may also have other rights that vary from state to

state. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Appendix

www.calspas.com

2018 Platinum Series Spas

LTR20181010, Rev. H

Appendix

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Appendix

www.calspas.com

2018 Platinum Series Spas

LTR20181010, Rev. H

Appendix

2018 Platinum Series Spas

LTR20181010, Rev. H

www.calspas.com

Locating the product serial number

The serial number of your spa is located on a metal plate attached to the inside of the door for the equipment area. You will need this number to properly register your spa and activate coverage. Write this information in the space provided below.

Spa Model: ___________________________________________________________________________

Spa Serial Number: ____________________________________________________________________

Date Purchased: ______________________________________________________________________

Date Installed: ________________________________________________________________________

Dealer’s Phone Number: ________________________________________________________________

Dealer’s Address: ______________________________________________________________________

It is important that you register your Cal Spas product as soon as possible. By taking just

a few quick minutes to register, you can enjoy product alerts, more ecient support, and

quicker service. Go to www.calspas.com/warranty.

LTR20181010, Rev. H

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Calspas Platinum Plus, Platinum Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual