Telephone User Guide
Legal Notice
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Copyright © 2002 Callware Technologies, Inc. All rights reserved.
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protection.
The contents of this document may not be duplicated by any means,
whether electronic, graphic, or mechanical, including, but not limite d
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Trademark Infor m at ion
Calleg r a, CallegraCOMMUNITY, Calle graDESK, CallegraFAX,
Calleg r aREPORTER, Cal legraTTS ( text to speech) Calle g r aVOICE
(voice rec ognition), CallegraWEB, and Solo Voicemail are trademarks
or registered trademarks of Callware Technolog ies, I n c.
All other trademarks are the property of their respective owners.
SKU:LN-95073-025
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Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Playing Your Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Forwarding Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Replying to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Recording and Sending Messag es . . . . . . . . . . . . . . . . . . . . .7
Setting Message Addressing Options. . . . . . . . . . . . . . . . . . .8
Using Email Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using Fax Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Changing Your Mailbox Setup . . . . . . . . . . . . . . . . . . . . . . . .11
Using a Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Setting Your Wakeup Call . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Setting Your Notification Call. . . . . . . . . . . . . . . . . . . . . . . . .16
Using Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . .18
Restoring Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . .19
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
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iv
Introduction
W e lcome to y our Solo Voicemail Advanced Voice Mes sagin g Sys tem or
Callegra Unified Messaging System.
As a mailbox owne r, you can use advanced messaging features through
the tele phone keypad or through a graphical interface on your PC, usin g
Callegra DESK for Outlook or CallegraWEB.
This booklet guides you through your system’s telephone interface,
helping you set up and use the message processi ng system in an easy,
straightfo rward manner.
For Callegr a Unif ie d Messagi ng Syst em users, see Call egra Client User
Guide for more information on using the visual messaging featu r es.
NOTE: Some voicemail services are telephone syst em depe ndent.
Also, some servic es must be enabled by your system
administrator.
1
Accessing
Your Mailbox
You can access your mailbox from either outside or inside your
company. (See your system adminis trator for instructions.)
The first time you access your mailbox, a tutorial helps you record your
mailbox name and greeting and select a personal passcode.
Your voicemail access number: ____________
Your default passcode is 1234.
. . . from an outside line
1. Dial the com-
pany number.
4. Dial your direct-
line telephone
number.
2
2. Press # when
the company
greeting plays .
5. Press * when
your mailbox
greeting plays.
3. Enter your
mailbox number and passcode.
6. Enter your
passcode.
. . . from an inside line
1. Dial the voice-
mail access
number.
2. Enter your
passcode
when
prompted.
Enter your
or
mailbox number
and passcode.
. . . for a caller to leave voicemail in your
mailbox without ringing your extension
1. Dial the com-
pany number.
2. Enter your extension
number, immediately
followed by the * key.
Your Personal System
Your system administrator has set up a unique system for your
company. This setup, along with the capabilities of your telephone
system, can af fect the way you use voic email.
Also, the v oice prompts you hear depend on which features are enabled
or disabled for your mailbox.
Fax, Notification, Speed Dial, and Wakeup must be enable d by your
system administrator before you have access to these features.
3
Playing Your
Messages
To play your messages , you m us t first access your ma ilbox.
When you access your mailbox, you hea r the number of new voice and
new fax messages you have received, follo w ed by the number of sav ed
messages.
Each time you return to the Main Menu, you will be notified if ne w
messages have arrived in your mailbox while you were in other menus.
You may hear a “chime” tone while listening to your messages. If you
hear this, there are new messages in your mailbox.
Playing Messages
To play a message:
1. Press 7 to access the Voice Messages menu.
2. Press 7 to play new messages, or press 8 to play saved messages.
Your ne west mess ages pla y f irs t. If yo u want your olde st me ssages t o
play first, see “Changing the Message Play Order” on page 1-12 for
more information. The default is last in, first out.
4
Forwarding Messages
You can forward any non-confi dential message in your mailbox to
another mailbox.
Forwarding a Message
To forward a message:
1. Play the message.
2. Press 2 for Forward/Reply .
3. Press 1 to forward the message.
4. Enter the mailbox number to forward the message to.
5. Press 9 to deliver the mess age.
A copy of the current message is forw arded to the mailbox you
specified.
Attaching Comments
You can forward the message with or without attached comments.
When someone plays yo ur forw ard ed messa ge, you r atta ched c omments
are play ed first, followed by the original, forw ar ded messag e.
To atta ch comments t o a message yo u are forwarding:
1. Play the message.
2. Press 2 for Forward/Reply .
3. Press 1 to forward the message.
4. Enter the mailbox number to forward the message to.
5. Press 2 to add comments, then record your comments.
6. Press # when you are finished recording.
7. Press 9 to deliver your message .
The voice message is delivered with your comments attached.
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