For more information visit www.caldigit.com
USER GUIDE
Tuff by name. Tough by nature.
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Table of Contents
Section 1 : Introduction
Introduction 3
Shock Protection 3
Immersion Protected 3
Dust Protected 3
System Requirements 6
In the Box 6
Tu Diagram 7
Section 2 : Using the Tu
Connecting the Tu 8
Formatting the Tu for Windows OS 8
Section 3 : Technical Support and
Warranty Information
Technical Support 13
Warranty 13
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1. Introduction
CalDigit’s Tu drive is a revolutionary portable storage device, featuring USB 3.1, that brings the
power and versatility of the brand new USB Type-C interface along with a tough durable design
for use in extreme environments.
The CalDigit Tu is an IP57 (Ingress Protection) certied device. The IP certication is designed to
designate and standardize the rating of solids and liquids into mechanical devices.
Shock Protection
The Tu has been engineered and certied to be extra TUFF
enduring U.S. Military MIL-STD-810G standardized testing
protocols. The Tu was dropped repeatedly multiple times
on dierent areas and it functioned seamlessly without any
damage. Your data is safe with the CalDigit Tu!
Immersion Protected
The Tu is protected for up to 30 minutes of immersion in
water up to 1 meter (3.28 ft). Feel condent in taking the
Tu on any adventure knowing that it can even endure
harsh underwater environments. Immersion protection is
eective while the silicon plug for the USB-C port is fully
closed.
Dust Protected
Working in extreme environments? The Tu’s protection
from solid particles will prevent dust and sand from
damaging the drive.
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Please read the Tu manual thoroughly and familiarize yourself with the product before use.
Only use the Tu in an area with sucient ventilation. Make sure that the fan is not
obstructed to ensure proper air ow, which is essential for heat dissipation. Do not leave or
use the Tu near a heat source or direct sunlight.
Avoid using the Tu in extremely hot or cold environments as it will increase the likelihood
of premature drive failure. The safe operating temperature ranges from 40F - 95F (4.4C-35C).
Avoid using the Tu in humid environments. Moisture and condensation can accumulate in
the drive and damage the electrical components, resulting in unit failure and catastrophic
data loss.
Make sure to transport your Tu with care. Hard drives are sensitive to shock and rough
handling, and can result in degrading performance or disk failure.
Keep the Tu away from liquids and moisture. Exposure to liquids on the Tu can result in
damaging the unit, electric shock, and result in a re hazard. If your Tu gets wet while it is
still o, do not turn it on.
In the case of any issues with the device, do not attempt to repair or open the Tu yourself.
Doing so can result in personal injury, damaging the device, and will void the warranty. If you
have any issues, please contact CalDigit technical support.
All electrical devices are susceptible to failure. In order to protect yourself against sudden
data loss, it is highly recommended that you create at least two backups of your data. If you
will be sending a drive back to CalDigit for service, please make sure you have backed up
your data beforehand. CalDigit cannot guarantee the integrity of data on drives that are
returned to us. CalDigit cannot make provisions for data recovery or be held liable for any
data loss.
General Use Warnings
Safety Warnings
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The Tu comes with a standard 2 year limited warranty.
Burst transfer rates will vary from one computer to another. Depending on the host conguration,
average speeds are usually lower.
Weight varies by conguration and manufacturing process.
The use of this product is subject to acceptance of the software license agreements
included. This product contains electronic documentation.
1TB (Terabyte) = 1000GB (Gigabyte) = 1,000,000,000 bytes. Total accessible capacity varies depending on operating environment (typically 5-10% less).
IMPORTANT
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System Requirements
Windows 7 or later
Mac OS X 10.8.4 or later
In the Box
A • 1 x Tu
B • 1 x USB-C Cable
C • 1 x USB-C to A Cable
D • 1 x Archive Box
A
D
C
B
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Tu Diagram
USB-C Port
Silicon Protector
Aluminum Casing
Power LED
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2. Using the Tu
Turn on the computer and make sure you are logged into the OS.1.
The CalDigit Tu is pre-formatted for Mac OS X and ready to work.
Windows users please re-format your Tu for use with Windows OS.
Connect either the USB-C or USB-C to A cable to the Tu and the computer.2.
The Tu will mount on the computer.2.
Connecting the Tu for Mac OS
Formatting the Tu for Windows OS
WARNING
Before re-formatting your Tu please back-up any data on the Tu onto
another drive. Re-formatting a drive will delete all data on the drive.
Only proceed if you have backed-up.
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Connect the Tu to your Windows computer.1.
Open Disk Management (Control Panel - Administrative Tools - Computer Management - Disk
Management).
2.
Find the Tu that you want to format in the list of drives. Right click on the “Disk number” and
select “Properties”. You will see the “CalDigit Tu Device”.
3.
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On the pop-up window click “YES” to delete the Mac partition.5.
In Disk Management, right click on the partition that was previously formatted for Mac and
select “Delete Volume…”.
4.
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The “New Simple Volume Wizard” pop-up window will appear. Follow the simple on-screen
instructions to nish formatting your Tu.
7.
When the disk comes online, right click on the “Unallocated” area and select “New Simple Volume”.6.
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The Tu will mount on your Windows computer.8.
Need help setting up your Tu? Email support@caldigit.com for assistance.
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Technical Support
If you run into any issues while using your Tu, please contact CalDigit Technical Support:
• Email: support@caldigit.com
• Phone: 1-(714) 572-6668
• Website: www.caldigit.com/support.asp
When contacting CalDigit technical support, make sure to be by your computer and have the
following information available:
1. Your Tu serial number
2. Operating system and version
3. Computer make and model
4. Devices being used with the Tu
CalDigit Warranty Information
For detailed CalDigit warranty information please see the CalDigit website: www.caldigit.com/
rma/Limited-Warranty.pdf
*Specications and package contents are subject to change without notice
CalDigit Limited Warranty Policy
CalDigit, Inc. (“CalDigit”) warrants, to the original purchaser, that this equipment shall be free of
defects in materials and workmanship for a period of (1) one, (2) two, (3) three, or (5) ve years,
depending on the model, from CalDigit’s date of original shipment when the equipment is used
normally and is properly serviced when needed. If you discover a defect covered by the warranty
set forth above, your sole and exclusive remedy will be for CalDigit, in its sole discretion to (i) repair
or replace the product at no charge to you; or, if a repaired unit or replacement product is not
available, (ii) to refund the current market value of your product. You acknowledge and agree that
replacement product, at the sole option of CalDigit, may be a new product or a remanufactured
3. Technical Support and Warranty Information
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product. In order to receive the remedy set forth above, you must return the product during the
warranty period and include with each returned product (I) a copy of your original purchase invoice
to verify your warranty; (II) a Return Material Authorization number; (III) your name, address and
telephone number; (IV) a copy of the bill of sale bearing the appropriate CalDigit serial numbers as
proof of date of original retail purchase; and (V) a description of the problem. The customer must
pay all transportation costs for a returned product. This warranty does not apply if the product
has been misused or has been damaged by accident, abuse, misuse, or misapplication; if it has
been modied without permission of CalDigit; or if any CalDigit serial number has been removed
or defaced.
Warranty Exclusions and Limitations
This Limited Warranty applies only to hardware products manufactured by or for CaDigit that
can be identied by the “CalDigit” trademark, trade name, or logo axed to them. The Limited
Warranty does not apply to any non-CalDigit hardware products or any software, even if packaged
or sold with CalDigit hardware. Manufacturers, suppliers, or publishers, other than CalDigit, may
provide their own warranties to the end user purchaser, but CalDigit, in so far as permitted by law,
provides their products “as is”.
CalDigit does not warrant that the operation of the product will be uninterrupted or errorfree. CalDigit is not responsible for damage arising from failure to follow instructions relating
to the product’s use. This warranty does not apply: (I) to consumable parts, unless damage has
occurred due to a defect in materials or workmanship; (II) to cosmetic damage, including but not
limited to scratches, dents and broken plastic on ports; (III) to damage caused by use with nonCalDigit products; (IV) to damage caused by accident, abuse, misuse, ood, re, earthquake or
other external causes; (V) to damage caused by operating the product outside the permitted or
intended uses described by CalDigit; (VI) to damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of CalDigit or a CalDigit Authorized
Service Provider; (VII) to a product or part that has been modied to alter functionality or capability
without the written permission of CalDigit; or (VIII) if any CalDigit serial number on the product has
been removed or defaced.
No CalDigit dealer, agent, or employee is authorized to make any modication, extension, or
addition to this warranty.
Any loss, corruption or destruction of data while using a CalDigit drive is the sole responsibility of
the user, and under no circumstances will CalDigit be held liable for the recovery or restoration of
this data. To help prevent the loss of your data, CalDigit highly recommends that you keep TWO
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copies of your data; one copy on your external hard disk, for instance, and a second copy either
on your internal hard disk, another external hard disk or some other form of removable storage
media.
Some states do not allow the exclusion or limitation of implied warranties or liability for incidental
or consequential damages, so the above limitation or exclusion may not apply to you. This warranty
gives you specic legal rights, and you may have other rights, which vary from state to state.
CALDIGIT IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY LEGAL THEORY, INCLUDING
LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT
AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING
ANY PROGRAM OR DATA STORED IN OR USED WITH CALDIGIT PRODUCTS EVEN IF IT HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Your opening of your package, your use of the product acknowledges that you have read and
agree to the terms of this Agreement. You further agree that it is the complete and exclusive state
of the agreement between us and supersedes any proposal or prior agreement, oral or written,
and any other communications between us relating to the subject matter of this Agreement.
Read carefully all information related to warranty and precautions of use of your new CalDigit
product in the user’s manual.
DOA Policy
On rare occasions, a newly purchased CalDigit product may be delivered in non-working order.
We are working to avoid these issues, but unfortunately, these situations may arise from time
to time. Within the 15 calendar days of purchase, should you experience an issue with your new
CalDigit product, we ask you to return the product to the place where it was originally bought. If
the product was purchased direct from CalDigit, please contact our RMA department. You will be
required to give a proof of purchase.
Return Warning
Please be sure to back up your data before returning your drive to CalDigit for repair. CalDigit
cannot under any circumstances guarantee the integrity of data remaining on a returned drive.
We make no provisions for data recovery and cannot be held liable for any data loss on drives or
media returned to CalDigit.
All products returned to CalDigit must be securely packaged in their original box and shipped with
postage prepaid along with a RMA number.
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