SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
www.cafection.com 800-561-6162
1 SAFETY INSTRUCTIONS
Basic safety precautions should always be followed when using electrical appliances.
Read all instructions before using this brewing equipment.
1.1 Food-Contact Parts
Cafection recommends cleaning and sanitizing all parts in contact with food prior to installation
and use.
See Cleaning and Sanitizing (section7) for more details.
1.2 Warnings
To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture.
Do not immerse this equipment in water; it could lead to electric shock or other malfunctions.
Do not use this equipment other than for its intended use.
This equipment contains hot water. Never move it when full.
This brewing equipment is intended for indoor use only.
1.3 Power Supply
Always use a grounded 120V AC60Hz socket outlet rated for 15 A service.
Each brewing equipment must have its own electrical outlet, on a dedicated circuit.
Extension cords must not be used.
This brewer is equipped with a polarized alternating current line plug (one blade wider than the
other).
Only use this plug with an outlet in which the prongs can be fully inserted.
1.4 Disconnect the equipment if:
- Damage is done to the power cord.
- The equipment does not work properly.
- The temperature of the power cord or plug increases dramatically during use.
- Unusual conditions occur.
- Whenever a part has to be changed, plugged or unplugged.
Safety Instructions
FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE, FIRE OR SERIOUS
INJURIES.
''INITIAL SETUP'' SECTION OF THIS MANUAL MUST BE COMPLETED BEFORE
PLUGGING IN THE BREWER.
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2 WARRANTY
2.1 Warranty Policy
Warranty
SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
www.cafection.com 800-561-6162
Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge,
free from all defects and faulty workmanship. The following warranties and conditions are
applicable:
• All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat
and tank float) are warranted against material defects for a period of 90days from the date
of shipment.
• All remaining parts of the brewer are warranted against material and workmanship defects
for one(1)year from the date of shipment.
All warranted parts, services and returns must have prior authorization from Cafection. Please
contact Cafection’s Customer Service at 800-561-6162, ext.310.
The following circumstances will void the warranty policy:
• Use of substitute parts not manufactured or approved by Cafection.
• Improper installation or operation of the equipment.
• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance
schedule.
• Variation in equipment performance due to excessive mineral deposit or local water
conditions.
• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.
• Equipment damaged in shipment from the customer to Cafection due to improper
packaging.
Please note that labor is not covered by the warranty and that the repair protocol is limited to
replacing the defective part(s). Should any additional repairs need to be done, they will be charged
to the customer.
Equipment or parts will not be accepted without a prior notification to Cafection.
Monday to Thursday: 8am to 8pm
Friday: 8am to 5pm
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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2.2 Warranty Return Procedure
In order to always offer better, faster service, Cafection requests your cooperation for the return of
parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:
Contact the Customer Service department to obtain a Return Merchandise Authorization(RMA)
number.
Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at
service@cafection.com for approval.
No parts must be destroyed before receiving a written confirmation from Cafection about credit or
exchange possibilities.
Keep a copy of the original invoice for your records. A copy of the original invoice must be included with your parts return.
Cafection will not be held responsible for any loss or damage occurring during transport.
MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging.
Warranty
Upon receipt, Cafection will check the merchandise and authorize the repair or replacement by
identical or equivalent parts, if warranty is applicable. Only warranted parts are authorized for
return.
Cafection suggests keeping replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your order
when required. Orders must be received before noon (12:00pm EST) to be shipped the same day*.
All returned parts showing no sign of malfunctioning will be subject to
administrative and test fees of $35, plus freight charges associated with the return.
A part returned in unacceptable condition will also be subject to this $35fee and its
warranty may be refused.
*Some conditions may apply.
2.3 Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper
inspection. Should you choose to accept the delivery, it is mandatory that you record any
significant information on the delivery slip. Remember that you take responsibility of the
merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the transportation
company.
Failure to comply with this procedure could lead to a claim refusal by the carrier.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext.310.
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
3 REFERENCE DRAWINGS
3.1 External View
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Bean hopper
Top lid
Reference Drawings
Plastic front
(fascia)
Metal door
Touch screen
Door lock
Back splash
Drip tray grill
8
Drip tray
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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3.2 Rear View
Antenna
Reference Drawings
Back panel
Water tank
Outlet valve
Electric box
Leveling glides
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Overflow tray
Water inlet
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3.3 Internal View
SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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Soluble
canisters
Fan
Main board
(see section3.6)
COM connection
Reference Drawings
Coffee grinder
(behind the filter paper
roll and protector)
Filter paper
Soluble mixing
chamber
Brew group
Spout
Internal
waste bin
S
p
o
u
t
-
T
o
p
V
i
e
w
Flash card
Hot water
Soluble products
#1 and #2
Overflow cup
10
Coffee
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3.4 Brew Group Assembly
Funnel
Brew chamber
Manufacturing date
(on the back)
Cylinder
Coffee spillway
Piston
Aluminum frame
Yoke
Wheel
Reference Drawings
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3.5 Brewing Process
SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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Reference Drawings
1
Step2 | Pause
Once the piston has reached its top point, it will pause to allow the
coffee to brew to the appropriate strength. At the end of the pause
time, there will be one shot of water to clean the brew chamber.
3
Step1 | Rise of the Piston
The ground coffee and the water are dispensed into the brew
chamber during the rise of the piston. This action compresses
the air in the cylinder and forces it through the coffee mixture
in the brew chamber, thereby agitating the brewing coffee.
Step3 | Descent of the Piston
2
12
The descent of the piston creates a vacuum allowing to extract
the coffee from the grounds through the filter paper and into
the cylinder. The piston makes another pause time, allowing
all the coffee to drain from the brew chamber.
4
Step4 | Coffee Delivery
The piston follows its course heading to its lowest point. Distribution
of coffee through the spout begins once the piston has lowered below
the coffee spillway. Meanwhile, the brew chamber lifts to allow the
filter paper to move and discard the spent grounds into the internal
waste bin or coffee chute.
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3.6 Main Board
J22 Numeric input
(switches)
J11 - MDB port - Coin changer / bill acceptor / card reader
J12 - Thermostat board
J18 - 24V DC
output
Reference Drawings
J27 - 24V DC
output
17ELN01
HIGH VOLTAGE AREA
J21 - COM portLink to touch screen
computer (option 1)
J14 - COM portLink to touch screen
computer (option 2)
SW2 - Service button (black)
SW1 - Setup button (white)
J6 - 24V DC output - Fan
J3 - 24V DC input
(adjusted to 27V DC)
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J2 - 120V AC
input
J19 - 120V AC
output
This is a schematic reference
drawing only. Not to scale.
The equipment should always be
unplugged from the electrical outlet
before servicing any component on
this main board.
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Reference Drawings
3.6.1 Main Board (PCB) Description
Interactive Switches and Buttons
1. SW1 Setup Button (White)
This button gives access to the
parameters of the machine and
products through Service mode
(see section6.2 for details).
2. SW2 Service Button (Black)
There are two functions for this
button:
-In Selection mode, pressing this
button will enter the touch screen
calibration utility.
-In Service mode, pressing this
button will display the Factory reset
pop-up menu. This menu allows the
user to reset several settings back
to factory: configuration, passwords
and drink settings.
LEDs light up to indicate
the following statuses:
DS1 Power5V OK
DS15 Low water level
DS13 Brew group out of park position
DS14 Filter paper roll detected
DS18 Water detected in the overflow tray
DS20 Power 3.3V
DS30 Computer COM indicator
LEDs light up to indicate
the following parts are in use:
24V DC Outputs:
DS2 Ingredients motor (coffee # 1)
DS3 Ingredients motor (coffee # 2)
DS4 Ingredients motor (soluble # 2)
DS5 Ingredients motor (soluble # 1)
DS6 Hot water valve (coffee)
DS7 Hot water valve (soluble)
DS8 Hot water dispensing valve
DS21 N/A
DS23 Auxiliary
DS24 Ingredients motor (coffee # 3)
DS25 Fan
DS29 Soluble whipper motor
14
120V AC Outputs:
DS9 Brew group motor
DS12 N/A
DS11 Coffee bean grinder
DS10 Water inlet valve
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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3.7 Hot Water Tank
Make sure the equipment is unplugged when servicing.
Access the hot water tank by removing the back panel.
See images below for tank lid details.
See section8.4 for preventive maintenance.
Water tank
Reference Drawings
Heater safety switch
Left Side View
Heating element
connector
Water level switch (float)
Right Side View
Heating element wire
Water level switch
(float)
Probe
Heater safety
switch
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
3.8 Bean Hopper Installation
The hopper is already installed on the
brewer when shipped. To remove it,
follow the steps below.
1. Unlock the bean hopper. The lock is
located on top of the lid.
2. Remove the bean hopper back plate.
3. Push the bean hopper backward and
then lift it.
4. Repeat steps in reverse order to
reinstall.
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Bean hopper
door lock
Bean hopper
Bean hopper
back plate
Reference Drawings
Transmissions (3x)
Motors (3x)
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3.9 Water Temperature
This equipment has a coffee brewing setpoint of 200°F water temperature to ensure a consistent
beverage quality. There is a +/- 2°F tolerance.
This value represents an average and will not correspond to the temperature of a manual
measurement. The actual water temperature fluctuates because cold water is added to the
tank after every beverage delivery and time is needed to heat the new incoming water up to the
setpoint.
Water’s brewing temperature can also be taken manually by ordering a cup of hot water and
measuring its temperature with a thermometer. There may be a slight difference from the tank
reading. This is normal.
If the temperature measurements show a large temperature differential, verify that the tank is clean
and not obstructed by mineral deposits and scale.
Unit Safety Measures
In the event of a temperature probe failure, water in the tank might start to boil. This will cause it to
overflow into the overflow cup and will automatically shut the machine off. However, the computer
screen will remain active (ON).
Reference Drawings
Access from the back of the machine.
Temperature can be set by the user in the System1 sub tab (see section 6.6.1).
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Electronic
thermostat board
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
www.cafection.com 800-561-6162
4 INITIAL SETUP
Before the installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test
the machine before it leaves the warehouse.
4.1 On-Site Installation Requirements
4.1.1 Operating Environment
Equipment is for indoor use only.
4.1.2 Power Supply
Make sure each unit has its own electrical circuit and is located within 6 feet of the
dedicated electrical outlet.
Use only a polarized grounded receptacle.
Domestic 120V AC / 60Hz- 15 A circuit.
4.1.3 Water Supply
Use a plastic 1/4” or 3/8” (outside diameter) dedicated line branched off a larger line. An
easily accessible shut off valve up stream of the unit is highly recommended for ease of
installation.
Initial Setup
Cold tap water pressure should be at least 20 psi and no more than 80 psi.
4.1.4 Tools Required
- #2 Phillips screwdriver
- Regular medium pliers
- Adjustable wrench
- Level indicator
Other tools may be required depending on the type of water supply tubing and
location.
4.1.5 Clearance
UnitClearances Allowance for
Height39 1/4”45 1/4”Opening bean hopper.
Width11 5/8”23 5/8”Accessing lock (left side) and opening door (right side).
Depth25 3/4”37 1/2”Opening door (front) and back clearance.
Back
Clearance
2 1/2”
6”
Clearance for water hookup, hoses and adequate air
circulation.
Needed only if a filtration system is installed behind
the machine.
See Annex4 for waste chute positioning.
See Annex5 for a diagram illustrating required clearance.
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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4.2 Specifications
4.2.1 Hopper & Canisters Capacities
Whole bean hopper, left section: 3.7 lbs (1.7kg)
Whole bean hopper, middle section: 2.3 lbs (1kg)
Whole bean hopper, right section: 3.5 lbs (1.6kg)
To remove the unit from the box, carefully cut the straps holding the box in place on the skid.
Remove all staples from the box (top and bottom). Remove the top of the box, then the two (2)
side sleeves. Inspect the unit to see if any damage has occurred during shipment.
Some parts and accessories need to be installed on the equipment. Those were placed inside the
machine for shipment. Here is a list of all accessories and parts you should find in your machine.
SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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Initial Setup
1
3 2
1. Internal Waste Bin
2. Drip Tray Grill
3. Drip Tray
4. 3/8'' Inlet Fitting
5. 3/8'' to 1/4'' Inlet Fitting
In the machine:
4
7 511
6. "Milk" Sticker for Soluble Canister
7. Filter Paper
8. Microfiber Cloth
9. Keychain
10. Service & Installation Manual
11. Chute Brush
Optional:
12. Plastic Chute Kit (Chute Base and Chute)
12
One of the machine keys is attached to the power cord at the back of the
machine. A second key is taped on the filter paper roll, located in the internal
waste bin.
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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4.4 Leveling the Equipment
For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do
so can create variations in product delivery.
1. Place a level indicator on top of the equipment (remove bean hopper to find a flat surface).
2. Adjust the four (4) threaded leveling glides of the equipment to reach a leveled position.
4.5 Drip Tray Installation
Place the drip tray grill on the drip tray, then slide the tray under the machine and find the two (2)
hooks to secure it in place. See the image below for reference.
Initial Setup
Hooks
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Drip tray
grill
Drip tray
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
4.6 Adjusting the Tank Overflow Cup
The overflow cup is a safety feature. If the water tank overflows, the extra water will
leak in the pipe down to the overflow cup. If there is too much water, the float will go
up and activate the switch. The machine will then stop automatically.
It is important to verify that the float is positioned properly in the overflow cup
because it can move around in transportation. If the float is not properly in place, the
switch will be activated and the unit will automatically shut down sensing an overflow
situation. The computer screen will stay ON showing an error message.
It is important to verify that the overflow cup is in place with the highest side facing
front and well secured with the green tape. If the cup needs to be removed, make
sure that it is replaced with the highest side facing front and the overflow tube in
the cup. Fasten it in place with tape. This will ensure the float works properly and
activates the overflow switch if a problem occurs.
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Initial Setup
Hole in the exit
of the tube
Highest side
facing front
Overflow switch activated
The unit shuts down.
Cup
22
Switch deactivated
The unit is on.
Location of the cup
in the brewer
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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4.7 Water Line Connection
This equipment must be installed in compliance with applicable federal, state,
provincial and/or municipal plumbing codes having jurisdiction.
Make sure the equipment is unplugged before proceeding with the water supply
installation. Also verify that the incoming water pressure is greater than 20psi and
no more than 80psi.
1. Prior to installing the equipment, flush out the water line by running approximately 1 gallon of
water into a pail. This will ensure no sediment from a new installation gets in the equipment.
2. The incoming water supply must have a shut-off valve connected in-line. Water supply should
be a plastic 1/4” or 3/8” (outside diameter) dedicated line branched off a larger supply line.
3. Make sure the water source is turned off. Firmly secure the inlet fitting onto the inlet valve.
Do not overtighten.
4. Make sure the equipment is unplugged. Connect the water line to the quick connect inlet
fitting.
5. Turn the water valve on, sending water to the brewer. If there are any leaks, tighten
connections to stop leakage.
This procedure does not take into consideration the installation of a water filtration
system. Please refer to the water filter manufacturer installation instructions and
incorporate them into the above procedures.
Initial Setup
Water inlet
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
4.8 Electrical Connection
This equipment must be installed in compliance with applicable federal, state,
provincial and/or municipal electrical codes having jurisdiction.
Make sure:
- The equipment is OFF before plugging it in.
- The equipment has its own electrical outlet.
- NO extension cord is used.
1. Locate the unit’s power cord and remove it from its transport socket. Discard the transport
water tank safety part (recyclable).
The transport water tank safety part keeps the float out from moving during
transport. The water tank will not fill if this part is not removed.
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Initial Setup
2. Make sure the power switch at the back of the unit is in the OFF position before plugging in the
unit into its own grounded electrical outlet.
3. Access the back of the brewer and toggle the power switch to the ON position. Water will
automatically enter the brewer. The filling cycle should take a maximum of 2 to 3minutes.
4. Once the tank is full, water will take 10 to 20 minutes to heat to brewing temperature.
5. Once the coffee machine is ready, the selection screen will appear.
Transport water
tank safety part
OFF position
ALWAYS unplug the main power cord from the power outlet (AC line voltage) when
servicing any electrical component on the equipment.
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
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4.9 Loading Products
4.9.1 Soluble Canisters
1. Open the brewer's door.
2. Remove the plastic top lid.
3. Use the flipping cover to access
the canister needing to be filled.
4. Do not overfill the canisters.
4.9.2 Bean Hopper
1. Unlock and remove the cover of
the bean hopper.
2. Do not overfill the three (3)
sections of the hopper.
Using a step stool will facilitate the
filling of each section of the hopper.
Bean hopper
cover
Top lid
Flipping
cover
Initial Setup
3 whole bean hopper
(Coffee1, 2 & 3, from
left to right)
Soluble 1
Milk Powder
OR
French Vanilla
Soluble 2
Hot Chocolate
Caution! Flavored beans can contain ethyl alcohol that could affect the bean
hopper’s longevity. Cafection does not recommend using flavored beans.
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SERVICE & INSTALLATION MANUAL for Cafection's Encore Lite
4.10 Filter Paper Installation
Make sure the brewer is ON.
1. Place the filter paper roll on the bracket so it dispenses on the left-hand side (see the diagram
below).
2. Access Service mode (see section6.2), press the "Filter Paper Install" button and follow the
instructions on the screen.
The brew chamber will not lift up if the switch does not detect any filter paper.
3. Pass the filter paper under the left
guide bracket of the brew group,
under the brew chamber and
under the wheel guides by gently
lifting them using the yoke.
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Initial Setup
4. Pull on the paper and carry
it through the chute hole (if
applicable) and into the waste bin.
5. Make sure the paper is feeding
straight and stays within the guide
bracket.
Improper filter paper feeding will
cause a vacuum leak and may
cause grounds to spill inside the
equipment.
Guide
brackets
Yoke
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