Cadillac Catera 1999 User Manual
IMPORTANT
This booklet contains important
information about the vehicle’s
warranty coverage. It also explains
Owner Assistance Information
and GM’s Participation in an
Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle
and make it available to a Cadillac
Catera dealer if warranty work is
needed. Be sure to keep it with your
vehicle when you sell it so future
owners will have the information.
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered
or Put in Use:
. X
Month Day Year
Owner’s Name
Street Address
City & State
Vehicle Identification Number (VIN):
1
Have you purchased the Genuine GM Protection
Plan? The GM Protection Plan may be purchased
within specific time/mileage limitations. See the
information request form on page 31 of this
booklet. Remember, if the service contract you
are considering to purchase does not have the GM
Protection Plan emblem shown above on it, then
it is not the Genuine GM Protection Plan from
General Motors.
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E
1998 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. GENERAL MOTORS, GM,
CADILLAC, and the CADILLAC Cr est & Wreath emblems are registered trademarks of General Motors Corporation.
Part No. 10407710 A
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1999 Catera Warranty and Owner Assistance Information
An Important Message to Catera Owners 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty Coverage at a Glance 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New Vehicle Limited W arranty
What Is Covered 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What Is Not Covered 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Things You Should Know About the New Vehicle Limited Warranty 11. . . . . . . . . . . . . . . . . . . . . . . . . . .
Emission Control Systems Warranties
1. Federal Emission Control Systems 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. California Emission Control Warranty 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Emission Warranty Parts List 18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. Things You Should Know About The Emission Control Systems Warranties 22. . . . . . . . . . . . . . . . . . .
Owner Assistance
Customer Satisfaction Procedure 25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GM Participation in an Alternative Dispute Resolution Program 25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assistance for T ext Telephone (TTY) Users 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Roadside Assistance 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gold Key Courtesy Transportation 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
State Warranty Enforcement Laws 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special Policy Adjustment Programs 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Assistance Offices 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GM Offices Overseas 30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GM Protection Plan 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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An Important Message to Catera Owners . . .
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Cadillac’s Commitment to You
We are committed to assure your satisfaction with your
new Catera.
Your Cadillac Catera dealer also wants you to be
completely satisfied and invites you to return for all your
service needs both during and after the warranty period.
Vehicle Operation and Care
Considering the investment you have made in your
Catera, we know you will want to operate and maintain
it properly. We urge you to follow the maintenance
instructions contained in your Owner’s Manual and
Maintenance booklet.
If you have questions on how to keep your Catera in
good working condition, see your Cadillac Catera dealer,
the place many Catera customers choose to have their
maintenance work done. You can rely on your Cadillac
Catera dealer to use the proper parts and repair practices.
Maintenance Records
Retain receipts covering performance of regular
maintenance. Receipts can be very important if a
question arises as to whether a malfunction is
caused by lack of maintenance or a defect in
material or workmanship.
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Receipts should be retained in the glove box literature
portfolio. Also, a “Maintenance Record” form is
provided in the Maintenance booklet for your
convenience in recording services performed.
Owner Assistance
Your Cadillac Catera dealer is best equipped to provide all
your service needs. In the event you have any questions or
concerns, talk to a member of dealer management. If you
still need assistance, follow the additional procedure
outlined in “Owner Assistance” on page 25 of this booklet.
GM Participation in an Alternative Dispute Resolution Program
On page 25 of this booklet, you will also find
information on the voluntary, non-binding Alternative
Dispute Resolution Program in which GM participates.
We thank you for choosing a Cadillac Catera.
Cadillac Motor Car Division
Warranty Coverage at a Glance
B
(
)
(includes tires)
Performance
Converters &
Performance
Components
The 1999 warranty coverages are summarized below. Please read pages 6 through 24 for complete details.
New Vehicle Limited W arranty
Coverage
umper-to-Bumper
includes tires
Sheet Metal
D
Corrosion
D
Rust-Through
4 YRS/
50,000 MI
6 YRS/
100,000 MI
Emission Control Systems Warranties
Coverage
Federal
D
Defect &
D
Catalytic
Powertrain
Control Module
California
D
Defect &
D
Specified
2 YRS/
24,000 MI
3 YRS/
50,000 MI
4 YRS/
50,000 MI
7 YRS/
70,000 MI
8 YRS/
80,000 MI
Defects in material or workmanship continue to
be covered under the New Vehicle Limited
Warranty Bumper-to-Bumper coverage.
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1999 General Motors Corporation New Vehicle Limited Warranty
General Motors Corporation will provide for repairs to the vehicle during the warranty period in accordance with the
following terms, conditions and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided to
the original and any subsequent owners of the vehicle
during the Warranty Period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect related
to materials or workmanship
occurring during the Warranty
Period. Needed repairs will be performed using
new or remanufactured parts.
and those items listed under “What Is Not Covered” on
pages 8, 9 and 10.
Warranty Period
The Warranty Period for all coverages
begins on the date the vehicle is first
delivered or put in use and ends at the
expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other coverages
listed here under “What Is Covered”
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Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first.
Rust-Through: Any body sheet metal panel that rusts through (an actual hole in the sheet metal) continues to be covered for up to 6 years or 100,000 miles, whichever comes first.
NOTE: Cosmetic or surface corrosion (resulting from
stone chips or scratches in the paint, for example) is not
included in sheet metal coverage.
Towing
T owing is covered to the nearest
Cadillac Catera dealer facility if your
vehicle cannot be driven because of a
warranted defect.
Tire Coverage
The tires supplied with your vehicle
are covered against defects in
material or workmanship under the
Bumper-to-Bumper coverage. Any
tire replaced will continue to be warranted for the
remaining portion of the Bumper-to-Bumper
coverage period.
Following expiration of the Bumper-to-Bumper
coverage, tires may continue to be covered under the
tire manufacturer’s warranty. Review the tire
manufacturer’s warranty booklet or consult the tire
manufacturer distributor for specific details.
No Charge
Warranty repairs, including
towing, parts and labor, will be
made at No Charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac Catera dealer
facility within the Warranty Period
and request the needed repairs. A
reasonable time must be allowed for the dealer to
perform necessary repairs.
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What Is Not Covered
Tire Damage or Wear
Normal tire wear or wear-out is not
covered. Road hazard damage such
as punctures, cuts, snags, and breaks
resulting from pothole impact, curb
impact, or from other objects is not covered. Also,
damage from improper inflation, spinning (as when
stuck in mud or snow), tire chains, racing, improper
mounting or dismounting, misuse, negligence,
alteration, vandalism, or misapplication is not covered.
Damage Due to Accident, Misuse, or Alteration
Damage caused as the result of any of
the following is not covered:
D
collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle;
D
misuse of the vehicle such as driving over curbs,
overloading, racing, or other competition. Proper
vehicle use is discussed in the Owner’s Manual
and Maintenance booklet;
D
alteration or modification to the vehicle including
the body, chassis or components after final
assembly by GM. In addition, coverages do not
apply if the odometer has been disconnected, its
reading has been altered, or mileage cannot
be determined.
NOTE: This warranty is void on vehicles currently
or previously titled as salvaged, scrapped, junked,
or totaled.
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Damage or Corrosion Due to Environment, Chemical T reatments or Aftermarket Products
Damage caused by airborne fallout
(chemicals, tree sap, etc.), stones,
hail, earthquake, water or flood, windstorm, lightning,
the application of chemicals or sealants subsequent
to manufacture, etc., is not covered. See page 12 for
details regarding Chemical Paint Spotting.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended Maintenance
Schedule intervals and/or failure to use
or maintain fluids, fuel, lubricants, or refrigerants
recommended in the Owner’s Manual and Maintenance
booklet is not covered.
Maintenance
All vehicles require periodic
maintenance. Maintenance services, such
as those detailed in the Owner’s Manual
or Maintenance publications are the
owner’s expense. Vehicle lubrication, cleaning, or
polishing, as well as items requiring replacement or repair
as a result of vehicle use, wear, or exposure are not covered.
Items such as:
D
Filters
D
Brake Pads / Linings
D
Clutch Linings
D
Keyless Entry Batteries *
D
Audio System Cleaning
D
Coolants and Fluids
D
Wiper Inserts
D
Limited Slip Rear Axle Service
D
Tire Rotation
D
Wheel Alignment / Balance **
are covered only when replacement or repair is the
result of a defect in material or workmanship.
Failure or damage of components due to vehicle use,
wear, exposure, or lack of maintenance is not covered.
* Consumable battery covered up to 12 months only.
** Maintenance items after 7,500 miles.
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Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
D
Loss of vehicle use
D
Inconvenience
D
Storage
D
Payment for loss of time or pay
D
Vehicle rental expense
D
Lodging, meals, or other travel costs
D
State or local taxes required on warranty repairs
Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
General Motors does not authorize any person to
create for it any other obligation or liability in
connection with these vehicles. Any implied
warranty of merchantability or fitness for a
particular purpose applicable to this vehicle is
limited in duration to the duration of this
written warranty. Performance of repairs and
needed adjustments is the exclusive remedy
under this written warranty or any implied
warranty. General Motors shall not be liable for
incidental or consequential damages (such as,
but not limited to, lost wages or vehicle rental
expenses) resulting from breach of this written
warranty or any implied warranty.*
* Some states do not allow limitations on how long an
implied warranty will last or the exclusion or limitation
of incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
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