Cadillac Catera 1997 User Manual

IMPORTANT

This booklet contains important

information about the vehicle's warranty coverage. the

Customer Satisfaction and

Owner Assistance

Participation in an

Dispute Resolution

It

also explains

and

GM's

Alternative

Program.

Keep this booklet with your vehicle

it

and make

Catera dealer

needed. Be sure

vehicle when you sell

available to a Cadillac

if

warranty work is

to

keep

it

with your

so

future

owners will have the information.

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1996

CADILLAC, and the CADILLAC Part

No.

25659278 A

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased

within specfk time/mileage limitations. information request form on page 31 of this booklet. Remember,

are

considering purchasing does not have the GM Protection Plan emblem shown above on it, then it

is

not the Genuine GM Protection Plan from

General Motors.

and

CATERA emblems are registered trademarks

if the service contract

See

the

you

of

General Motors Corporation.

2

1997

Catera Warranty and Owner Assistance Information

An Important Message to Catera Owners

WarrantyCoverageataGlance

New Vehicle Limited Warranty

WhatIsCovered WhatIsNotCovered

Things You Should Know About the New Vehicle Limited Warranty

Emission Control Systems Warranties

1 . Federal Emission Control Systems

. California Emission Control Warranty

2

3

. Emission Warranty Parts List

4

.

Things You Should

Owner Assistance

Customer Satisfaction Procedure Assistance for Text Telephone (TTY) Users RoadsideAssistance Gold Key Courtesy Transportation State Warranty Enforcement Laws Special Policy Adjustment Programs Customer Assistance Offices GM Offices Overseas

GM

Participation an Alternative Dispute Resolution Program

GMProtectionPlan

.....................................................................

.................................................................

Know

..................................................................

....................................................................

..........................................................

........................................................

About The Emission Control Systems Warranties

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4

5

6

8

11

15

16

18

22

25

26 26 26 26 26 27 27

31

3

An Important Message to Catera Owners

Cadillac’s Commitment to You

We

are

committed to assure your satisfaction with your

new Catera.

also

Your Cadillac Catera dealer completely satisfied and invites you to return for all your

service needs both during and after the warranty period.

wants you to be

Vehicle Operation and Care

Considering the investment you have made in your

Catera, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions contained in your Owner’s Manual and Maintenance booklet.

If

you have questions on how to keep your Catera in

good working condition, see your Cadillac Catera dealer, the place many Catera customers choose to have their maintenance work done. You can rely on your Cadillac

Catera dealer to use the proper parts and repair practices.

Maintenance Records

Retain receipts covering performance of regular maintenance. Receipts can be very important if a

question arises as to whether a malfunction

caused by lack of maintenance or a defect in material or workmanship.

is

Receipts should be retained in the glove portfolio. Also, a “Maintenance Record” is provided in the Maintenance booklet. All required maintenance items and the intervals at which each is are listed in it as well as an area to apply the validation stamp and the date, mileage and dealer which performed the service.

box

literature

to

be performed

Owner Assistance

Your Cadillac Catera dealer is best equipped to provide your service needs. concerns, still need assistance, follow the additional procedure outlined

GM

talk

in

“Owner Assistance” on page

Participation in an Alternative Dispute

In

the event you have any questions or

to a member of dealer management.

25

of this booklet.

If

all

you

Resolution Program

On page information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.

We thank you for choosing a Cadillac Catera.

Cadillac

28

of this booklet, you will also find

Motor

Car Division

4

Warranty Coverage at a Glance

The

1997

warranty coverages are summarized below. Please read page 6 through

24

for complete details.

I

New Vehicle Limited Warranty

Coverage

Bumper-to-Bumper (includes tires)

Sheet Metal

Corrosion

0

Rust-Through

4

YRSI

50.000

MI

6

YRSJ

100.000

MI

Emission Control Systems Warranties

Catalytic Converters Powertrain

Control Module

California

0

Defect Performance

0

Specified

Components

I

&

I I

Defects in material

I I

or

workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage.

5

1997

General Motors Corporation

New

Vehicle Limited Warranty

General Motors Corporation will provide for repairs to the vehicle during the warranty period

following terms, conditions and limitations.

What

Is

Covered

Warranty Applies

This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the Warranty Period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the Warranty Period. Needed repairs will be performed using new or remanufactured

parts.

I

Warranty Period

The Warranty Period for all coverages begins on the date the vehicle

I

delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for

4

years or comes first, except for other coverages listed here under “What and those items listed under “What Not Covered” on pages

50,OOO

in

accordance with the

is

miles, whichever

Is

Covered”

8,9

and

first

Is

10.

Sheet Metal Coverage

1

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion:

against rust for comes first.

Rust-Through:

through be covered for up whichever comes first.

NOTE: Cosmetic or surface corrosion (resulting from

stone chips or scratches in the paint, for example) is not

included in sheet metal coverage.

Body sheet metal panels are covered

4

years or

Any body sheet metal panel that rusts

(an

actual hole in the sheet metal) continues

to

6

50,000

years or

miles, whichever

100,000

miles,

to

Towing

Towing is covered to the nearest

if

Cadillac Catera dealer facility vehicle cannot be driven because of a warranted defect.

your

Tire Coverage

The tires supplied with your vehicle

are covered against defects in material or workmanship under the

’

Bumper-to-Bumper coverage. Any tire replaced under the Bumper-to-Bumper coverage will continue to be covered for the remaining portion

of

the New Vehicle Limited Warranty.

Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details.

No

Charge

Warranty repairs, including towing, parts and labor, will be made at

No

Charge.

Obtaining Repairs

To

obtain warranty repairs, take the vehicle to a Cadillac Catera dealer facility within the Warranty Period and request the needed repairs. reasonable time must be allowed for the dealer

to

perfom necessary repairs.

A

What

Is

Not

Covered

b-1

impact, or from other objects is not covered. Also, damage from improper inflation, spinning (as when stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Tire Damage or Wear

Normal tire wear or wear-out covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb

is

not

Damage Due to Accident, Misuse, or Alteration

Damage caused as the result the following is not covered:

collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle;

misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the Owner’s Manual and Maintenance booklet;

alteration or modification to the vehicle including the body, chassis or components after final assembly by GM. In addition, coverages do not

if

apply reading has been altered, or mileage cannot be determined.

NOTE:

or previously titled as salvaged, scrapped,

or

totaled.

the odometer has been disconnected, its

This warranty

is

void on vehicles currently

of

junked,

any of

8

Damage or Corrosion Due to Environment, Chemical Treatments or Aftermarket Products

Damage caused by airborne fallout

(chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See page

12

for

details regarding Chemical Paint Spotting.

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the Owner’s

Manual or Maintenance publications are the owner’s expense. Vehicle lubrication, cleaning, or polishing as well as items requiring replacement or repair as a result

of

vehicle use, wear, or exposure are

not covered. Items such as:

I

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended Maintenance

Schedule intervals and/or failure to use

or maintain fluids, fuel, lubricants, or

filters

0

brake pads and linings clutch linings

0

limited slip rear axle service

are covered only when replacement or repair is the result of a defect in material or workmanship.

refrigerants recommended in the

Owner’s Manual and Maintenance

is

booklet

not covered.

Failure or damage of one component due to vehicle

or

lack

of

use, wear, exposure

not

component is

covered.

maintenance of another

9

Extra Expenses Economic loss or extra expense

not covered.

is

Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Examples include:

Loss of vehicle use

Inconvenience Storage

*

Payment for loss Vehicle rental expense Lodging, meals, or other travel costs

0

State or local taxes required on warranty repairs

*While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits such as Cadillac Owner Privileges. See your Owner’s Manual and Maintenance booklet.

of

time or pay

General Motors does not authorize any person to create for connection with these vehicles. Any implied

warranty particular purpose applicable to this vehicle limited in duration to the duration written warranty. Performance needed adjustments is the exclusive remedy under this written warranty or any implied warranty. General Motors shall not be liable for incidental or consequential damages (such as, but not limited to, lost wages or vehicle rental expenses) resulting from breach warranty or any implied warranty.*

*

Some states do not allow limitations on how long an implied warranty will last or the exclusion

of

incidental or consequential damages,

limitations or exclusions may not apply to you.

it

any other obligation or liability in

of

merchantability or fitness for a

of

this

of

repairs and

of

this written

or

so

the

is

limitation

above

10

Cadillac Catera 1997 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

An Important Message to Catera Owners

Warranty Coverage at a Glance