Cadillac Cadillac 1998 User Manual
WAKRANTY
IMPORTANT
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This booklet contains important
information about the vehicle's
warranty coverage. It also explains
Owner Assistance Information
and
GM's
Participation in an
Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle
and make
dealer
Be sure to keep
when you sell it
it
available to a Cadillac
if
warranty work is needed.
it
with your vehicle
so
future owners will
have the information.
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Have
Plan? The GM Protection Plan may
within
information request
booklet. Remember,
are
Protection Plan emblem shown above on it, then
it is not the Genuine GM Protection Plan from
General Motors.
0
1997
CADILLAC, and the CADILLAC emblem are registered trademarks
Part
Cadillac Motor Car Division, General Motors Corporation. All rights reserved. GENERAL
No.
25665432
A
you
purchased the Genuine GM protection
spific time/mileage limitations.
form
if
considering to purchase does not have the GM
on page
the service contract you
be
purchased
See
the
31
of
this
of
General Motors Corporation.
MOTORS,
GM,
2
1998
Cadillac Warranty and Owner Assistance Information
An Important Message to Cadillac Owners
WarrantyCoverageataGlance
New Vehicle Limited Warranty
WhatIsCovered
WhatIsNotCovered
Things
Emission Control Systems Warranties
Owner Assistance
GM
GMProtectionPlan
You
Should Know About the New Vehicle Limited Warranty
1
.
Federal Emission Control Systems
2
.
California Emission Control Warranty
3
.
Emission Warranty Parts List
4
.
Things You Should Know About
Customer Satisfaction Procedure
Assistance for Text Telephone (TTY) Users
RoadsideAssistance
Gold
State Warranty Enforcement
Special Policy Adjustment Programs
Customer Assistance Offices
GM
Key Courtesy Transportation
Offices Overseas
Participation in an Alternative Dispute Resolution Program
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The
........................................................
......................................................
Laws
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.................................................... 15
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Emission Control Systems Warranties
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4
5
6
8
11
16
18
22
25
26
26
26
26
26
27
27
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31
3
An
Important Message to Cadillac Owners
.
.
Cadillac’s Commitment
We are committed to assure your satisfaction with your
new Cadillac.
Your Cadillac dealer also wants you to be completely
satisfied and invites you to return for all your service
needs both during and after the warranty period.
to
You
Vehicle Operation and Care
Considering the investment you have made in your
you
Cadillac, we know
maintain it properly. We urge you to follow the
maintenance instructions contained
Manual and Maintenance booklet.
If
you
have questions on how
good working condition, see your Cadillac dealer,
place many Cadillac customers choose to have their
maintenance work done. You can rely
dealer to
use
the proper parts and repair practices.
will want
to
operate and
in
your Owner’s
to
keep your Cadillac
on
your Cadillac
in
the
Maintenance Records
Retain receipts covering performance of regular
maintenance. Receipts can be very important
question arises as to whether a malfunction is
caused by lack of maintenance or a defect
material
or
workmanship.
in
if
a
Receipts should be retained
portfolio. Also, a “Maintenance Record” is provided
the Maintenance booklet.
items and the intervals at which each is to be performed
are listed
stamp and the date, mileage and dealer which performed
the service.
in
it
as well as an area
in
the glove box literature
All
required maintenance
to
apply the validation
in
Owner Assistance
Your Cadillac dealer
service needs. In the event
concerns, talk to a member
still need assistance, follow the additional procedure
outlined
GM
in
“Owner Assistance” on page
Participation in an Alternative Dispute
is
best equipped to provide all your
you
have any questions or
of
dealer management.
25
of this booklet.
If
you
Resolution Program
On page
information
Dispute Resolution Program
We thank
28
you
of
this
booklet,
on
the voluntary, non-binding Alternative
for choosing a Cadillac.
you
will also find
in
which
GM
participates.
Cadillac Motor Car Division
4
Warranty Coverage at a Glance
The
1998
warranty coverages are summarized below. Please read pages 6 through
24
for
complete details.
New Vehicle Limited Warranty
Coverage
Bumper-to-Bumper
(includes tires)
Sheet Metal
Corrosion
I
4
YRSI
50,000
MI
I
-1
6
YRSI
100,000
I
MI
Federal
Emission Control Systems Warranties
‘Overage
I
YRSI
24.000
3
YRSI 4 YRSI
MI
36,000
MI
50.000
2
IIII
Defect
Performance
Catalytic
Converters
Powertrain
Control Module
&
&
I
I
7
YRSI 8 YRSI
MI
70,000
MI
80,000
MI
I
1
I
California
Defect
Performance
0
&
Defects in material
be covered under
Warranty Bumper-to-Bumper coverage.
or
workmanship continue to
the
New Vehicle Limited
5
1998
General Motors Corporation New Vehicle Limited Warranty
General Motors Corporation will provide for repairs
following terms, conditions and limitations.
What
.-.
Is
Covered
L
Warranty Applies
This warranty is for
registered in the United States and
normally operated in the United
States or Canada, and is provided
the original and any subsequent
owners
Warranty Period.
Repairs Covered
The warranty covers repairs
any vehicle defect related
or workmanship occurring during the
Warranty Period. Needed repairs
be performed using new or
remanufactured parts.
of
the vehicle during the
GM
vehicles
to
correct
to
materials
to
will
to
the vehicle during
the
waranty period
Warranty Period
The Warranty Period for
begins on the date the vehicle
delivered
expiration of the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4
yeas or
comes first, except for other coverages
listed here under “What
and those items listed under “What
Not
Covered”
in
accordance
all
or
put in use and ends
50,000
miles, whichever
Is
on
pages
8,9
with
coverages
Covered”
and
is
the
first
at
Is
10.
the
6
Sheet Metal Coverage
I
1
Tire Coverage
’*
A
Corrosion:
against rust for
comes first.
Rust-Through:
through (an actual hole
be covered for up to 6 years or
whichever comes first.
NOTE:
stone chips or scratches in
included in sheet metal coverage.
Body sheet metal panels are covered
4
years or
Any body sheet metal panel that rusts
50,000
in
the sheet metal) continues
100,000
Cosmetic or surface corrosion (resulting from
the
paint, for example)
Towing
Towing is covered to the nearest
Cadillac dealer facility
cannot be driven because of a
warranted defect.
miles, whichever
miles,
is
if
your vehicle
to
not
The tires supplied with your vehicle
are covered against defects
material or workmanship under the
Bumper-to-Bumper coverage. Any
tire replaced will continue to be warranted for
remaining portion
coverage period.
Following expiration
coverage, tires may continue
tire manufacturer’s warranty. Review the tire
manufacturer’s warranty bcoklet or consult the tire
manufacturer distributor for specific details.
of
the Bumper-to-Bumper
of
the Bumper-to-Bumper
to
be covered under the
No
Charge
Warranty repairs, including
towing, parts and labor, will be
made at
No
Charge.
in
the
Obtaining Repairs
To
obtain warranty repairs, take the
to
a Cadillac dealer facility
A
reasonable time
11
vehicle
within the Warranty Period and request
the needed repairs.
must be allowed for the dealer to
perform necessary repairs.
7
What
Is
Not
Covered
Tire Damage or Wear
Normal tire wear or wear-out is
covered. Road hazard damage such
as punc,tures, cuts, snags, and breaks
resulting from pothole impact, curb
impact, or from other objects is
damage from improper inflation, spinning (as when
stuck in mud or snow), tire chains, racing, improper
mounting or dismounting, misuse, negligence,
alteration, vandalism, or misapplication is
not
covered.
not
not
Also,
covered.
Damage Due to Accident, Misuse,
or Alteration
Damage caused as the result
the following
0
collision, fire, theft, freezing, vandalism, riot,
explosion, or objects striking the vehicle;
e
misuse
overloading, racing,
vehicle use is discussed in the Owner’s Manual
and Maintenance booklet;
alteration or modification to the vehicle including
the body, chassis or components after final
assembly by GM. In addition, coverages do
apply
reading has been altered, or mileage cannot be
determined.
NOTE:
of
the vehicle such as driving over curbs,
or
if
the
odometer has been disconnected, its
This warranty is void
is
not covered:
other competition. Proper
on
vehicles currently
of
any
not
of
or previously titled as salvaged, scrapped, junked,
or
totaled.
8
Damage or Corrosion Due to
Environment, Chemical Weatments
or Aftermarket Products
Damage caused bv airborne fallout
(chemicals, tree sap, etc.), stones,
hail, earthquake, water or flood, windstorm, lightning,
the application
to
manufacture, etc., is not covered. See page
details regarding Chemical Paint Spotting.
of
chemicals or sealants subsequent
12
for
Maintenance
All vehicles require periodic
maintenance. Maintenance services,
such as those detailed
Manual or Maintenance publications
are the owner’s expense. Vehicle lubrication, cleaning,
or polishing, as well as items requiring replacement or
repair as a result
not covered. Items such as:
of
vehicle use, wear, or exposure are
in
the Owner’s
Damage Due
to
Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended Maintenance
Schedule intervals and/or failure to use
or maintain fluids, fuel, lubricants, or
refrigerants recommended in the
Owner’s Manual and Maintenance
booklet
is
not covered.
filters
brake pads and linings
clutch linings
limited slip rear axle service
are covered only when replacement or repair is the
result of a defect
Failure
use, wear, exposure or lack
component
or
damage
is
in
material or workmanship.
of
one component due
not covered.
of
maintenance
to
vehicle
of
another
9
Extra Expenses
Economic loss or extra expense is
not covered.
Other Terms: This warranty gives you specific
legal rights and
you
may also have other rights
which vary from state to state.
Examples include:
0
Loss
of
vehicle use
Inconvenience
0
Storage
0
Payment for
loss
of
time or pay
Vehicle rental expense
0
Lodging, meals, or other travel costs
0
State or local taxes required
*While extra expenses are
not
on
warranty repairs
covered
by
the New
Vehicle Limited Warranty, Cadillac does provide
many additional customer benefits such as Cadillac
Owner Privileges. See your Owner’s Manual and
Maintenance booklet.
General Motors does not authorize any person to
create for
it
any other obligation or liability
in
connection with these vehicles. Any implied
warranty of merchantability or fitness for
a
particular purpose applicable to this vehicle is
limited in duration to the duration
of
this
written warranty. Performance of repairs and
needed adjustments is the exclusive remedy
under this written warranty
or
any implied
warranty. General Motors shall not be liable for
incidental or consequential damages (such as,
but not limited to, lost wages or vehicle rental
expenses) resulting from breach of this written
warranty or any implied warranty.*
*
Some states
implied warranty will last or the exclusion
of
incidental
limitations
do
not
allow limitations
or
consequential damages,
or
exclusions may not apply
on
how long an
or
so
the above
to
you.
limitation
10
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