Cadillac Cadillac 1997 User Manual

1

9

9.7

WARRANTY

CREATING

IMPORTANT

This booklet contains important

information about the vehicle's

warranty coverage. It also explains

Customer Satisfaction and

the

Owner Assistance

Participation in an

Alternative

Dispute Resolution

and

GM's

Program.

Keep this booklet with your vehicle and make it available to a Cadillac dealer

if

warranty work is needed. Be sure to keep it with your vehicle when you sell

it

so

future owners will

have the information.

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Protection

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1996

CADILLAC, and the

Part

No.

25649942

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CADILLAC

Have you purchased the Genuine Plan? The

within

information request form on page booklet. Remember, are considering purchasing does not have the Protection Plan emblem it is not the Genuine GM Protection Plan General Motors.

emblem are registered trademarks

GM

Protection Plan may

specific time/mileage limitations. See the

if

the service contract

shown

GM

Protection

be

purchased

31

of

this

you

GM

above on it, then

from

of

General Motors Corporation.

MOTORS,

GM,

1997

Cadillac Warranty and Owner Assistance Information

An Important Message to Cadillac Owners Warranty Coverage at a Glance

..............................

...........

.........

New Vehicle Limited Warranty

WhatIsCovered WhatIsNotCovered

Things You Should Know About the

.....................................................................

.................................................................

New

Vehicle Limited Warranty

Emission Control Systems Warranties

1

. Federal Emission Control Systems

2

. California Emission Control Warranty

3

. Emission Warranty Parts List

4

.

Things

You

Should

Know

About The Emission Control Systems Warranties

....................................................

.................................................

........................................................

Owner Assistance

Customer Satisfaction Procedure Assistance for Text Telepllone Roadside Assistance

Cold

Key Courtesy Transportation

..................................................................

State Warranty Enforcement Laws Special Policy Ad-justment

Prog~-ams

Custonm Assistance Offices

GM

Offices Overseas

.................................................................

........................................................

(.

TTY) Users

......................................................

.......................................................

..................................................... 26

...........................................................

...............................................

GM Participation in an Alternative Dispute Resolution Program GMProtectionPlan

.................................................................... ~

........................

..........................

...........................

...................

..............................

4

5

6 8

11

15 16

18

22

25

26

27 27

28

31

3

An Important Message to Cadillac Owners

Cadillac’s Commitment to

We are committed to assure your satisfaction new Cadillac.

Your Cadillac dealer also wants you to be completely satisfied and invites needs both during and after the warranty period.

you

to return for

You

all

with

your

your service

Vehicle Operation and Care

Considering the investment Cadillac, we know you will want to operate and maintain maintenance instructions contained Manual and Maintenance booklet.

If

you have questions on how to keep your Cadillac good working condition, see your Cadillac dealer, the place many Cadillac customers choose to have their maintenance work done. dealer to use the proper parts and repair practices.

it

properly. We urge you to follow the

you

You

have made

in

can

rely

in

your

your Owner’s

in

on your Cadillac

Maintenance Records

Retain receipts covering performance of regular

maintenance. Receipts can be very important question arises as to whether caused by lack of maintenance or a defect material or workmanship.

a malfunction is

in

if

a

Receipts should be retained portfolio. the Maintenance booklet. All required maintenance items and the intervals at which each is to be performed are listed stamp and the date. mileage and dealer which performed the service.

Owner Assistance

Your Cadillac dealer is best equipped to provide all your

service necds. concerns, talk to a member still need assistance, follow the additional procedure outlined

GM Participation in an Alternative Dispute Resolution Program

On page information on the voluntary, non-binding Alternative Dispute Resolution Program

We thank you for choosing

Cadillac

in

the glove

Also.

in

28

a “Maintenance Record”

it

as well

In

”Owner Assistance’’ on page

of

this booklet,

Motor

as

the event

Car

an area to apply the validation

you

have any questions

of

dealer management.

you

will also find

in

which

a Cadillac.

Division

box

literature

is

provided

25

of this booklet.

GM

participates.

or

If

in

you

4

Warranty Coverage

The

1997

warranty coverages are summarized

at a Glance

below.

Please read

page

6

through

24

for

complete details.

New Vehicle Limited Warranty

Coverage

Bumper-to-Bumper

(includes

Sheet

Corrosion

Rust-Through

tires)

Metal

I

1

Emission Control Systems Warranties

~

Federal

0

Dufect

Performancc

1

Br

1997

General Motors Corporation New Vehicle Limited Warranty

General Motors Corporation following terms, conditions and limitations.

What Is

Covered

Warranty Applies

This warranty is registered normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the Warranty Period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related or workmanship occurring during the Warranty Period. Needed repairs will be performed using new or remanufactured parts.

will

provide for repairs to the vehicle during the warranty period in accordance with the

for

GM

vehicles

in

the United States and

to

materials

Warranty Period

The Warranty Period for all coverages begins on the date the vehicle is first delivered or put expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle

4

years or comes first, except for other coverages listed here under “What and those items listed under “What Not

Covered” on pages

50,000

in

use and ends at the

is

covered

miles, whichever

Is

Covered’’

8,9

and

for

10.

Is

6

Sheet Metal Coverage

Tire Coverage

Sheet metal panels are c0vere.d against corrosion and rust-through as follows:

Corrosion:

against rust for comes first.

Rust-Through:

through (an actual hole be covered for up to whichever comes first.

NOTE:

stone chips or scratches included

Body sheet metal panels are covered

4

years or 50,000 miles. whichever

Any body sheet metal panel that rusts

6

years or 100,000 miles,

Cosmetic or surhce corrosion (resulting from

in

sheet metal coverage.

Towing

Towing is covered Cadillac dealer facility cannot be driven because of warranted defect.

in

the sheet metal) continues to

in

the paint, for example)

to

the nearest

if

your vehicle

a

is

not

The tires supplied are covered against defects material or workmanship under the

Bumper-to-Bumper coverage.

tire replaced under the Bumper-to-Bumper coverage

will

continue to be covered for the remaining portion

of

the

New Vehicle Limited Warranty.

Following expiration of the Bumper-to-Bumper coverage. tires may continue tire manuhcturer*s warranty. Review the tire manufacturer's warranty booklet or consult the tire manufacturer distributor for specific details.

No

Charge

Warranty repairs. including

towing, parts and labor, made at

No

to

Charge.

with

your vehicle

in

Any

be covered under the

will

be

Obtaining Repairs

To obtain warranty repairs, take the

vehicle to a Cadillac dealer facility

[I

within

the needed repairs. must be allowed for the dealer to perform necessary repairs.

the Warranty Period and request

A

reasonable time

7

What

Is

Not

Covered

-1

v/

impact, or from other obiects

damage from improper inflation, spinning (as when

stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Tire Damage or Wear

Normal tire wear or wear-out is not covered. Road hazard damage such

I

as

punctures, cuts, snags, and breaks

resulting from pothole impact, curb

isnot

covered.

Also,

7/1

collision, fire, theft, freezing, vandalism, riot, explosion,

misuse of the vehicle such overloading, racing, or other competition. Proper vehicle use is discussed and Maintenance booklet;

alteration or modification to the vehicle including

the

body, chassis

assembly by GM. apply reading has been altered, or mileage cannot be determined.

NOTE:

or

previously titled as salvaged, scrapped, junked,

or

totaled.

if

This warranty is void on vehicles currently

Damage Due to Accident, Misuse, or Alteration

Damage caused as the result of any of the following is

or objects striking the vehicle;

or

components after final

In

addition, coverages do not

the odometer has been disconnected, its

not

covered:

as

driving over curbs,

in

the Owner’s Manual

8

Damage or Corrosion Due to Environment, Chemical Treatments or Aftermarket Products

Damage caused by airborne fallout (chemicals, tree sap, etc.), stones,

hail, earthquake, water or

of

the application

to

manufacture, etc.,

chemicals or sealants subsequent

is

flood,

not

covered. See page

windstorm, lightning,

details regarding Chemical Paint Spotting.

12

for

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the Owner’s

Manual or Maintenance publications are the owner’s expense. Vehicle lubrication, cleaning, or polishing as well as items requiring replacement or repair as a result of vehicle use, wear, or exposure are

not

covered. Items such as:

Damage Due to Insufficient

or

Improper Maintenance

Damage caused by failure to follow the recommended Maintenance Schedule intervals andor failure to use or maintain fluids, refrigerants recommended

fuel,

lubricants, or

in

the Owner’s Manual and Maintenance booklet is

not

covered.

filters brake pads and linings clutch linings

0

limited slip rear axle service

are covered only when replacement or repair is result

Failure or damage use,

of

a defect in material

wear,

exposure or

or

workmanship.

of

one component due to vehicle

lack

of

maintenance

of

component is not covered.

the

another

9

Extra Expenses

Economic loss or extra expense is not covered.

Other Terms:

This warranty gives legal rights and you may which

vary

from state to state.

you

also

have other rights

~~~

specific

Examples include:

0

Loss

0

Inconvenience

0

Storage

of

vehicle use

Payment for loss of time or pay

0

Vehicle rental expense Lodging, meals, or other travel costs

State

or

local taxes required on warran

Ity rep

airs

*While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits such as Cadillac Owner Privileges. See your Owner’s Manual and Maintenance booklet.

General Motors does not authorize any person to create for it any other obligation or liability in connection with these vehicles.

warranty of merchantability or fitness for

Any implied

a

particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. Performance

of

repairs and needed adjustments is the exclusive remedy under

this

written warranty or any implied

warranty. General Motors shall not be liable for

incidental or consequential damages (such as, but not limited to, lost wages or vehicle rental expenses) resulting from breach of this written warranty or any implied warranty.*

*

Some states implied warranty will last

of incidental

limitations

do

not allow limitations on how long

or

the exclusion

or

consequential damages,

or

exclusions may not apply to you.

so

an

or

limitation

the above

10

Cadillac Cadillac 1997 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

An Important Message to Cadillac Owners