Cadillac Cadillac 1997 User Manual

1

9

9.7

WARRANTY

CREATING

IMPORTANT

This booklet contains important

information about the vehicle's

warranty coverage. It also explains

Customer Satisfaction and

the

Owner Assistance

Participation in an

Alternative

Dispute Resolution

and

GM's

Program.

Keep this booklet with your vehicle and make it available to a Cadillac dealer

if

warranty work is needed. Be sure to keep it with your vehicle when you sell

it

so

future owners will

have the information.

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Protection

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1996

CADILLAC, and the

Part

No.

25649942

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CADILLAC

Have you purchased the Genuine Plan? The

within

information request form on page booklet. Remember, are considering purchasing does not have the Protection Plan emblem it is not the Genuine GM Protection Plan General Motors.

emblem are registered trademarks

GM

Protection Plan may

specific time/mileage limitations. See the

if

the service contract

shown

GM

Protection

be

purchased

31

of

this

you

GM

above on it, then

from

of

General Motors Corporation.

MOTORS,

GM,

1997

Cadillac Warranty and Owner Assistance Information

An Important Message to Cadillac Owners Warranty Coverage at a Glance

..............................

...........

.........

New Vehicle Limited Warranty

WhatIsCovered WhatIsNotCovered

Things You Should Know About the

.....................................................................

.................................................................

New

Vehicle Limited Warranty

Emission Control Systems Warranties

1

. Federal Emission Control Systems

2

. California Emission Control Warranty

3

. Emission Warranty Parts List

4

.

Things

You

Should

Know

About The Emission Control Systems Warranties

....................................................

.................................................

........................................................

Owner Assistance

Customer Satisfaction Procedure Assistance for Text Telepllone Roadside Assistance

Cold

Key Courtesy Transportation

..................................................................

State Warranty Enforcement Laws Special Policy Ad-justment

Prog~-ams

Custonm Assistance Offices

GM

Offices Overseas

.................................................................

........................................................

(.

TTY) Users

......................................................

.......................................................

..................................................... 26

...........................................................

...............................................

GM Participation in an Alternative Dispute Resolution Program GMProtectionPlan

.................................................................... ~

........................

..........................

...........................

...................

..............................

4

5

6 8

11

15 16

18

22

25

26

27 27

28

31

3

An Important Message to Cadillac Owners

Cadillac’s Commitment to

We are committed to assure your satisfaction new Cadillac.

Your Cadillac dealer also wants you to be completely satisfied and invites needs both during and after the warranty period.

you

to return for

You

all

with

your

your service

Vehicle Operation and Care

Considering the investment Cadillac, we know you will want to operate and maintain maintenance instructions contained Manual and Maintenance booklet.

If

you have questions on how to keep your Cadillac good working condition, see your Cadillac dealer, the place many Cadillac customers choose to have their maintenance work done. dealer to use the proper parts and repair practices.

it

properly. We urge you to follow the

you

You

have made

in

can

rely

in

your

your Owner’s

in

on your Cadillac

Maintenance Records

Retain receipts covering performance of regular

maintenance. Receipts can be very important question arises as to whether caused by lack of maintenance or a defect material or workmanship.

a malfunction is

in

if

a

Receipts should be retained portfolio. the Maintenance booklet. All required maintenance items and the intervals at which each is to be performed are listed stamp and the date. mileage and dealer which performed the service.

Owner Assistance

Your Cadillac dealer is best equipped to provide all your

service necds. concerns, talk to a member still need assistance, follow the additional procedure outlined

GM Participation in an Alternative Dispute Resolution Program

On page information on the voluntary, non-binding Alternative Dispute Resolution Program

We thank you for choosing

Cadillac

in

the glove

Also.

in

28

a “Maintenance Record”

it

as well

In

”Owner Assistance’’ on page

of

this booklet,

Motor

as

the event

Car

an area to apply the validation

you

have any questions

of

dealer management.

you

will also find

in

which

a Cadillac.

Division

box

literature

is

provided

25

of this booklet.

GM

participates.

or

If

in

you

4

Warranty Coverage

The

1997

warranty coverages are summarized

at a Glance

below.

Please read

page

6

through

24

for

complete details.

New Vehicle Limited Warranty

Coverage

Bumper-to-Bumper

(includes

Sheet

Corrosion

Rust-Through

tires)

Metal

I

1

Emission Control Systems Warranties

~

Federal

0

Dufect

Performancc

1

Br

1997

General Motors Corporation New Vehicle Limited Warranty

General Motors Corporation following terms, conditions and limitations.

What Is

Covered

Warranty Applies

This warranty is registered normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the Warranty Period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related or workmanship occurring during the Warranty Period. Needed repairs will be performed using new or remanufactured parts.

will

provide for repairs to the vehicle during the warranty period in accordance with the

for

GM

vehicles

in

the United States and

to

materials

Warranty Period

The Warranty Period for all coverages begins on the date the vehicle is first delivered or put expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle

4

years or comes first, except for other coverages listed here under “What and those items listed under “What Not

Covered” on pages

50,000

in

use and ends at the

is

covered

miles, whichever

Is

Covered’’

8,9

and

for

10.

Is

6

Sheet Metal Coverage

Tire Coverage

Sheet metal panels are c0vere.d against corrosion and rust-through as follows:

Corrosion:

against rust for comes first.

Rust-Through:

through (an actual hole be covered for up to whichever comes first.

NOTE:

stone chips or scratches included

Body sheet metal panels are covered

4

years or 50,000 miles. whichever

Any body sheet metal panel that rusts

6

years or 100,000 miles,

Cosmetic or surhce corrosion (resulting from

in

sheet metal coverage.

Towing

Towing is covered Cadillac dealer facility cannot be driven because of warranted defect.

in

the sheet metal) continues to

in

the paint, for example)

to

the nearest

if

your vehicle

a

is

not

The tires supplied are covered against defects material or workmanship under the

Bumper-to-Bumper coverage.

tire replaced under the Bumper-to-Bumper coverage

will

continue to be covered for the remaining portion

of

the

New Vehicle Limited Warranty.

Following expiration of the Bumper-to-Bumper coverage. tires may continue tire manuhcturer*s warranty. Review the tire manufacturer's warranty booklet or consult the tire manufacturer distributor for specific details.

No

Charge

Warranty repairs. including

towing, parts and labor, made at

No

to

Charge.

with

your vehicle

in

Any

be covered under the

will

be

Obtaining Repairs

To obtain warranty repairs, take the

vehicle to a Cadillac dealer facility

[I

within

the needed repairs. must be allowed for the dealer to perform necessary repairs.

the Warranty Period and request

A

reasonable time

7

What

Is

Not

Covered

-1

v/

impact, or from other obiects

damage from improper inflation, spinning (as when

stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Tire Damage or Wear

Normal tire wear or wear-out is not covered. Road hazard damage such

I

as

punctures, cuts, snags, and breaks

resulting from pothole impact, curb

isnot

covered.

Also,

7/1

collision, fire, theft, freezing, vandalism, riot, explosion,

misuse of the vehicle such overloading, racing, or other competition. Proper vehicle use is discussed and Maintenance booklet;

alteration or modification to the vehicle including

the

body, chassis

assembly by GM. apply reading has been altered, or mileage cannot be determined.

NOTE:

or

previously titled as salvaged, scrapped, junked,

or

totaled.

if

This warranty is void on vehicles currently

Damage Due to Accident, Misuse, or Alteration

Damage caused as the result of any of the following is

or objects striking the vehicle;

or

components after final

In

addition, coverages do not

the odometer has been disconnected, its

not

covered:

as

driving over curbs,

in

the Owner’s Manual

8

Damage or Corrosion Due to Environment, Chemical Treatments or Aftermarket Products

Damage caused by airborne fallout (chemicals, tree sap, etc.), stones,

hail, earthquake, water or

of

the application

to

manufacture, etc.,

chemicals or sealants subsequent

is

flood,

not

covered. See page

windstorm, lightning,

details regarding Chemical Paint Spotting.

12

for

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the Owner’s

Manual or Maintenance publications are the owner’s expense. Vehicle lubrication, cleaning, or polishing as well as items requiring replacement or repair as a result of vehicle use, wear, or exposure are

not

covered. Items such as:

Damage Due to Insufficient

or

Improper Maintenance

Damage caused by failure to follow the recommended Maintenance Schedule intervals andor failure to use or maintain fluids, refrigerants recommended

fuel,

lubricants, or

in

the Owner’s Manual and Maintenance booklet is

not

covered.

filters brake pads and linings clutch linings

0

limited slip rear axle service

are covered only when replacement or repair is result

Failure or damage use,

of

a defect in material

wear,

exposure or

or

workmanship.

of

one component due to vehicle

lack

of

maintenance

of

component is not covered.

the

another

9

Extra Expenses

Economic loss or extra expense is not covered.

Other Terms:

This warranty gives legal rights and you may which

vary

from state to state.

you

also

have other rights

~~~

specific

Examples include:

0

Loss

0

Inconvenience

0

Storage

of

vehicle use

Payment for loss of time or pay

0

Vehicle rental expense Lodging, meals, or other travel costs

State

or

local taxes required on warran

Ity rep

airs

*While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits such as Cadillac Owner Privileges. See your Owner’s Manual and Maintenance booklet.

General Motors does not authorize any person to create for it any other obligation or liability in connection with these vehicles.

warranty of merchantability or fitness for

Any implied

a

particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. Performance

of

repairs and needed adjustments is the exclusive remedy under

this

written warranty or any implied

warranty. General Motors shall not be liable for

incidental or consequential damages (such as, but not limited to, lost wages or vehicle rental expenses) resulting from breach of this written warranty or any implied warranty.*

*

Some states implied warranty will last

of incidental

limitations

do

not allow limitations on how long

or

the exclusion

or

consequential damages,

or

exclusions may not apply to you.

so

an

or

limitation

the above

10

Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs

In

the

interest of customer satisfaction, General Motors

may offer exchange service on some vehicle components. This service is intended your vehicle is not available for use due Components used Parts or repaired, depending on the component involved.

All

are warranted the same of the types fashion include: engine and transmission assemblies,

instrument cluster assemblies, radios, compact disc players, tape players, batteries, and powertrain control modules.

which may be new, remanufactured, reconditioned,

exchange components used meet

of

in

components that might be serviced

Warranty Repairs

Environmental Protection Agency (EPA) guidelines and

GM

support the capture, purification, and reuse automotive air conditioning refrigerant gases. As result, any repairs GM may make to your vehicle may involve the installation

-

Component Exchanges

to

reduce the amount of time

to

repairs.

exchange are Service Replacement

GM

standards and

as

new components. Examples

in

this

-

Recycled Materials

of

a

of

purified reclaimed refrigerant.

Tire Service

Any authorized Cadillac or tire dealer for your brand tires can assist you with tire service. one

of

these dealers, you need further assistance have questions, please contact Cadillac’s Customer Assistance Center. The toll-free telephone numbers are listed

on

page

27.

If,

after contacting

or

of

you

After-Manufacture “Rustproofing”

Your vehicle was designed and built to resist corrosion. Application neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendation concerning the usefulness

Application may create an environment which reduces the corrosion resistance damage caused by such applications are not covered under your GM New Vehicle Limited Warranty.

of

additional rust-inhibiting materials is

or

value of such products.

of

after-manufacture rustproofing products

built

into your vehicle. Repairs to correct

11

Paint, Trim and Appearance Items

Warranty Coverage

-

Extensions

Defects

in

paint, trim, upholstery or other appearance

items are normally corrected during new vehicle preparation. advise your dealer as

If

you find any paint or appearance concerns,

soon

as possible. Your Owner's

Manual and Maintenance booklet has instructions

regarding the care

of

paint, trim, upholstery. glass. and

other appearance items.

Chemical Paint Spotting

Some

chemical fallout. Airborne pollutants can attack painted surfaces take small irregular dark

Although no defect this, Cadillac will repair, at painted surfaces condition within whichever comes first.

weather and atmospheric conditions can create

fall

upon and

on

your vehicle. This damage can

two

forms: blotchy, ringlet-shaped discoloraticm,

spots

of

new vehicles damaged by this fallout

12

etched into the paint surface.

in

the factory applied paint causes

no

months or

charge to

12,000

the

miles

owner, the

of

a

and

purchase,

Time Extensions:

will be extended 24

hour period dealer facility for warranty service. show warranty

the

repair orders to verify

is

to be extended. Your extension rights may

The New Vehicle Limited Warranty

one

day for each day beyond the first

in

which your vehicle is at an authorized

You

may be asked

the

period

of

time

the

vary depending on state law.

Mileage Extensions:

put

on

your vehicle during testing at the assembly plant,

Prior

to

delivery, some mileage

during shipping and while at the dealer facility. The dealer records this mileage on

the

first page

of

this warranty booklet at delivery. For eligible vehicles, this mileage warranty ensuring that you receive

will

be added

to

the mileage limits

full

of

benefit

the

of

the

coverage. Mileage extension eligibility:

0

Applies only to new vehicles held exclusively

in

new vehicle inventory.

0

Does not apply

to

used vehicles,

GM

owned vehicles, dealer owned used vehicles, or dealer demonstrator vehicles.

to

is

12

0

Does not apply to vehicles with more than

1,000

vehicle may

miles

on

the odometer

not

have been "registered" for

even

license plates.

though the

Warranty Service

-

United States

and Canada

For your records, the servicing dealer should provide copy of the Wxranty Repair Order listing all warranty repairs performed. While any Cadillac dealer will perform warranty service, we recommend that you return to the Cadillac dealer that sold you your vehicle because

If

you are traveling or have changed your residence, visit any Cadillac dealer for warranty service.

of

their continued and personal interest

in

the United States or Canada

in

a

you.

Touring Owner Service - Foreign Countries

If

you are touring needed, Motors dealer facility, preferably one which sells and services Cadillacs. Once you return to the United States,

for reimbursement consideration, you should provide

it

is

suggested you take your vehicle to a General

in

a foreign country and repairs are

your dealer original repair order, proof receipt indicating the work performed and parts replaced. Please note that repairs made necessary improper or dirty fuels and lubricants are not covered under the warranty. See Maintenance booklet for additional information on fuel requirements when operating

with

a

statement of circumstances, the

of

ownership, and any ”paid”

by

the use of

your

Owner’s Manual and

in

foreign countries.

Original Equipment Alterations

This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled General Motors. Examples that would not be covered include, installation or use any non-GM part, accessory, materials, welding, or disconnecting of the vehicle’s original equipment parts and components.

of

the types of alterations

or

the cutting,

by

of

13

Recreation Vehicle and Special

Pre-Delivery Service

Body or Equipment Alterations

Installations, or alterations vehicle (or chassis) as manufactured and assembled by General Motors, are not covered by this warranty.

The special body company (assembler) or equipment

installer is solely responsible for warranties on the body or equipment and any alterations to any parts, components, systems or assemblies installed by GM. Examples include, but are not limited to.

special body installation (such as recreational vehicles), the installation of a non-GM part, cutting, welding or

the disconnecting of original equipment vehicle

or chassis parts and components, extension of

wheelbase, suspension and driveline modifications and axle additions.

to

the original equipment

of

the

Defects

trim,

at the factory or while dealer facility. Normally, any defects occurring during assembly is detected and corrected at the factory during the inspection process. to inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle

Any delivered to you are covered by the warranty. find any such defects when you take delivery, please advise your dealer without delay. For further details concerning any repairs which the dealer may have made prior to your taking delivery ask

in

the mechanical, electrical, sheet metal, paint,

and other components of your vehicle may occur

it

is being transported to the

In

addition, dealers are obligated

is

delivered to you.

defects still present at the time the vehicle

of

your vehicle, please

your

dealer.

If

is

you

Production Changes

14

General Motors Corporation and GM dealers reserve

the

right

to

make changes by them at any time without incurring any obligation make the same or similar changes on vehicles previously

built

and/or sold by them.

in

vehicles

built

and/or sold

to

1997

This section outlines the emission warranties that General Motors provides for your vehicle accordance with the Defects emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.

What

The parts covered under the emission warranty are listed under Emission Warranty Parts List on pages

18

1.

Emission Control Systems Warranties

in

U.S.

Federal Clean Air Act.

in

material or workmanship in

Is

Covered

through

2

1.

Federal Emission Control Systems

GM

If

a

catalytic converter or vehicle (powertrain) control module is found to be defective under either of these warranties, those parts are warranted for

80,000

Emission Defect

General Motors Corporation warrants to the owner that the vehicle:

0

Emission related defects under Emission

costs,

miles, whichever comes first.

Warranty

was designed, equipped, and the time of Federal Environmental Protection Agency (EPA)? and

is free from defects which cause the vehicle to fail to conform regulations during the emission warranty period.

parts and labor are covered by this warranty.

sale

Parts

with

applicable regulations

in

materials and workmanship

in

the genuine GM

Covered, including related diagnostic

built

8 years or

so

as to conform at

of

the

with

pats

listed

those

Both the Emission Defect Warranty and the Emission Performance Wmanty described below begin on the

date the vehicle continues for a period whichever comes first.

is

first delivered or put into use and

of

2

years or

24,000

miles,

15

Emission Performance Warranty

Some states and/or local jurisdictions have established

periodic vehicle Inspection and Maintenance

(I/M)

programs to encourage proper maintenance of your vehicle. If an EPA-approved

in

your area

you

may also be eligible for Emission

Performance Warranty coverage

Ih4

program is enforced

when

all of the

following three conditions are met:

The vehicle has been maintained and operated

in accordance with the instructions for proper maintenance and use set forth

in

the Owner’s Manual

or Maintenance booklet supplied with your vehicle.

0

The vehicle fails an EPA-approved I/M test during

the

emission warranty period.

2.

California Emission Control Warranty

This section outlines the emission warranties that General Motors provides for your vehicle accordance Board. Defects

with

the California Air Resources

in

material or workmanship in GM

in

emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on

GM

diesel engine vehicles.

warranty

with

the broadest coverage applies.

This warranty applies

if

In

any case, the

your vehicle meets both of the

@

The failure results, or will result, vehicle having to bear

a

penalty or other sanctions

in

the owner of the

(including the denial of the right to use the vehicle) under local, state, or federal law.

If

all

these conditions are met, GM warrants that your

dealer will replace, repair, or adjust to GM specifications,

no

at through to conform

charge to you, any

2 1 which may be necessary to cause your vehicle

to

the applicable emission standards.

Non-GM parts labeled “Certified

of

the parts listed

to

on

EPA

Standards” are

page 18

covered by the Emission Performance Warranty.

16

following requirements:

0

Your vehicle is registered

in

California

or other states adopting California emission and warrantv regulations

0

is certified for sale

*;

in

California as indicated on the

vehicle’s emission control information label.

:I:

Currently Massachusetts and New York.

Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards)

The California Air Resources Board and General Motors

are pleased to explain warranty motor vehicles must be designed, equipped, and built

to

meet the states’ stringent anti-smog standards. GM must warrant your vehicle’s emission control system for

the

has been your vehicle. Your vehicle’s emission control system may include parts such as the ignition system, catalytic converter, and engine

computer. Also included are hoses, belts, connectors, and other emission related assemblies.

Where a warrantable condition exists, GM will repair

your vehicle at no cost

parts and labor.

on

your 1997 vehicle.

periods of time and mileage listed provided there

no

abuse, neglect, or improper maintenance of

the

emission control system

In

California, new

fuel

injection system,

to

you including diagnosis,

General Motors Warranty Coverage:

0

For 3 years or If your vehicle fails a Smog Check inspection,

GM will make all necessary repairs and adjustments

to

ensure that your vehicle passes the inspection. This is your vehicle emission control system Performance Warranty.

If any emission related part defective, GM will repair or replace it. This is your short-term emission Defects Warranty.

For 7 years or 70,000 miles, whichever comes first: If an emission related part listed in your vehicle

warranty booklet specially noted with coverage for

7

years or 70,000 miles is defective, GM will repair or replace it. This is your long-term emission control system Defects Warranty.

Any authorized Cadillac dealer will, as necessary under these warranties, replace, repair, or adjust to General Motors specifications any genuine GM parts that affect emissions.

50,000

miles, whichever comes first:

on

your

vehicle is

The applicable warranty period shall begin the vehicle is delivered to the first retail purchaser or, if the vehicle is first placed in service as a demonstrator or

company vehicle prior to sale at retail, on the date the vehicle

is

placed in such service.

on

the date

17

Owner's Warranty Responsibilities:

What

Is

Not

Covered

As the vehicle owner, performance of the scheduled maintenance listed

you

are responsible for the

in

your Owner's Manual and Maintenance booklet. GM recommends that you retain for your vehicle, but

GM

for the lack of receipts performance of

all

scheduled maintenance.

You are responsible for presenting your vehicle dealer selling your vehicle line as exists. The warranted repairs should be completed reasonable amount of time, not

As

the vehicle owner,

you

may deny you warranty coverage

all

maintenance receipts

cannot deny warranty solely

or

for your failure

soon

to

exceed

to

ensure the

as a problem

30

days.

should also be aware that

if

your vehicle or a part

to

a

GM

in

GM

a

has failed due to abuse, neglect, improper or insufficient maintenance, or modifications

If

you have

any

questions regarding your rights and

not

approved by GM.

responsibilities under these warranties, you should contact the Customer Assistance Center at

in

California, the California Air Resources Board at

9528

What

Telsta Avenue,

Is

Covered

El

Monte,

1-800-458-8006

CA

91

73

I.

or,

The Emission Control Systems Warranties obligations

do not apply to conditions resulting from tampering, abuse, neglect, or improper maintenance; or any other

item listed under "What Vehicle Limited Warranty on pages "Other Terms" presented Warranty also apply

3.

Emission Warranty Parts List

The parts

that

may affect your vehicle's emissions are

Is

Not Covered"

8,

in

the New Vehicle Limited

to

the emission related warranties.

in

9 and

the New

10.

The

on the following pages. These emission parts are covered under emission warranties as follows:

0

Federal coverage-

2

years/24,000 miles, whichever comes first. (GM extends this coverage through the New Vehicle Limited Warranty period)

California coverage-

3

years/S0,000 miles,

whichever comes first.

NOTE: Certain parts may be covered beyond these warranties

0

('{:)

if

shown

7

years/70,000 miles, whichever comes first,

with

asterisk(s)

as

follows:

California emission coverage.

The parts covered under the Emission Control Systems Wdrranties are listed under Emission Warranty Parts List beginning on page

19.

18

0

('k'K)

8

years/80,000 miles, whichever comes first,

Federal emission coverage.

Powertrain

Barometric Pressure Sensor

Brake Switch Camshaft Position Sensor Coolant Fan Control Relay Coolant Level Sensor Crankshaft Position Sensor

Data Link Connector

Electric Throttle Control (ETC) Motor

Engine Coolant Temp. Sensor

Fast Idle Solenoid

Flexible Fuel Sensor

Four Wheel Drive Low Switch

Ignition Switch

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Manual Transmission Clutch

Switch

Control

(60"

V6 only)

System

Fuel Management System

Manual Transmission Skip Shift Solenoid Mass Air Flow Sensor4: On-Board Diagnostic System Oxygen Sensors Park/Neutral Position Switch Powertrain Control Module (PCM)'I:* Programmable Read Only Memory (PROM) Throttle Position Sensor/Switch Torque Converter Clutch Solenoid/Switches Torque Converter Clutch Solenoid Valve Transmission Shift Solenoids Transmission Speed Sensors Transmission Transmission Fluid Temperature Sensor Transmission Line Pressure Control Solenoid Vehicle Control Module (VCM)*:$ Vehicle Speed Sensor

Fluid

Pressure Switch

Altitude Fuel Limiter (Diesels)

Diesel Fuel Injection Pump Diesel Fuel Inj. Pump Timing Adj. Flexible Fuel Control Module

Fuel Injectors Fuel Pressure Regulator Fuel Rail Assembly" Diesel Glow Plugs

19

Air

Management System

Air Cleaner Air Cleaner Diaphragm Motor Air Cleaner Resonator Air Cleaner Temp. Compensator Valve Air Intake Ducts Charge Air Control Actuator Charge Air Control Solenoid Valve Charge Air Control Valve Charge Air Cooler Charge Air Cooler Fan Charge Air Heat Stove Charge Air System

Ignition System

Distributor* Distributor Cap Distributor Pick Distributor Rotor Ignition Coil

Up

Coil

Idle Air Control Valve Idle Speed Control Motor Intake Manifold" Intake Manifold Tuning Valve Intake Manifold Tuning Valve Relay

Supercharger System* Throttle Body Assembly" Throttle Body Heater Throttle Closing Dashpot Turbocharger" Turbocharger Oil Separator Turbocharger Thermo Purge Switch

Ignition Control Module*

Ignition Timing Adjustment

Knock Sensor System Spark Plug Wires

Spark Plugs (only to first replacement interval)

Catalytic Converter System

Catalytic Converter* Exhaust Manifold"

**

Positive Crankcase Ventilation System

Diesel Crankcase Depression Regulator Valve Oil Filler Cap PCV Filter

20

Exhaust pipes and/or Mufflers (when located

between converter and exhaust manifold)

PCV

PCV Valve

Oil

Separator

Exhaust Gas Recirculation System

Diesel EGR Vacuum Pump EGR Control Valves EGR Passages EGR Temperature Sensor EGR Thermal Vacuum Valve EGR Valve

Secondary Air Injection System

Air Pump

Bypass Vdve Check Valves Deceleration Valve

Evaporative Emission Control System (Gasoline Engines)

Canister Canister Control Valve Canister Vent Solenoid Canister Purge Solenoid Valve Canister Purge Thermal Vacuum Valve Fuel Feed and Return Pipes and Hoses

EGR Valve and Exhaust Press. Regulator Solenoid

Valve (diesels only) EGR Valve Relay Exhaust Backpressure Transducer Exhaust Pressure Regulator Valve and

Actuator (diesels only)

Injection Check Valve Pump Belt Switching Valves Vacuum Delay Valve

Fuel Filler Cap Fuel Tank Filler Pipe (with restrictor) Fuel Tank Pressure Control Valve Fuel Tanks" Fuel Tank Vacuum Sensor Purge Line Vacuum Switch

Miscellaneous Items Used in Above Systems

Actuators Ducts Hoses Pipes Sensors Tubes Belts Fittings Housings Pulleys Springs Valves Clamps Gaskets Mounting Relays Switches Wiring Connectors Grommets Hardware Sealing Devices

*

7

years/70,000 miles, whichever comes first, California emission coverage.

'I:*

8

years/80,000 miles, whichever comes first, Federal emission coverage.

Parts specified in your maintenance schedule

as

requiring scheduled replacement are covered up to their first replacement interval warranty coverage period, whichever comes first. failure of one of these parts results

part,

both will be covered under

or

the applicable emission

in

failure of another

the

Emission Control

If

System warranties. If

equipped, items marked with

an

asterisk are covered by the California long-term emission control system Defects Warranty for 7 years/ 70,000 miles. (For example,

if

one of these parts causes a Smog Check failure after the 3-year/SO,OOO-mile performance warranty has expired, the part is still covered for

7

years/70,000 miles.)

For detailed information concerning specific parts covered by these emission control systems warranties,

ask

your dealer.

4.

Things

You Should

Know

About the

Emission Control Systems Warranties

Replacement Parts

The emission control systems designed, built, and tested using genuine GM parts* and the vehicle is certified as being applicable federal and California emission requirements.

Accordingly,

it

is recommended that any replacement parts used for maintenance or for the repair emission control systems be new, genuine

The warranty obligations are not dependent upon the

use

of

any particular brand owner may elect to use non-genuine GM parts for replacement purposes. Use of replacement parts which are not of equivalent quality may impair the effectiveness of emission control systems.

If

other than new, genuine

maintenance replacements or affecting emission control, the owner should assure himself/herself that such parts are warranted manufacturer

to

be

equivalent to genuine

performance and durability.

of

your vehicle were

in

conformity with

GM

of

replacement parts. The

GM

parts are used for

for

the repair

of

by

GM

of

parts.

parts

their

parts

in

22

:k

'-genuine means parts lnnnufitctured by vehicles and distributed by any division or subsidiary Motors Corporation.

GM

pnrts," when

used

or

in

connection with

for

GM,

designed for use on

GM

of

vehicles

GM

General

Maintenance and Repairs

Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs

must be performed in

an emergency situation when a warranted part or

a warranty station is not reasonably available

vehicle owner.

In

an emergency, where an authorized dealer is not

reasonably available, repairs may be performed at any

available service establishment or by the owner, using any replacement part. Cadillac reimbursement for the expense incurred (including diagnosis), not to exceed the manufacturer’s suggested retail price for all warranted parts replaced and labor charges based on Cadillac’s recommended time allowance for the warranty repair and the geographically appropriate labor rate.

10

days or a repair not being completed constitutes an emergency. Retain receipts and failed parts repairs reimbursable due

in

order

to

by

an authorized dealer except

to

the

will

consider

A

part

not

being available within

within

receive compensation for warranty

to

an emergency.

30

days

If,

in

an emergency situation, it is necessary repairs performed by other than a Cadillac dealer and you believe the repairs are covered by emission warranties, take the replaced parts and your receipt to a Cadillac dealer for reimbursement consideration. This applies Emission Performance Warranty.

Receipts and records covering the performance regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. deny warranty coverage solely on the absence of maintenance records. However, warranty claim maintenance resulted

to

both the Emission Defect Warranty and

GM

may deny a

if

a failure to perform scheduled

in

the failure

of

a warranty part.

to

will

have

of

not

23

Claims

As

take your vehicle to any authorized Cadillac dealer

facility This should be done as soon as possible after failing an EPA-approved InspectiodMaintenance test or a California Smog Check test, or at any time you suspect a defect

Procedure

with the other warranties covered

to

obtain service under the emission warranties.

in

a part.

in

this booklet,

The

only

exceptions would be an extension, or if a delay results from events beyond the control of your dealer or

GM

will provide any required repairs at no charge.

In

the event a warranty matter is satisfaction, refer Procedure on page

in

25.

to

this booklet under “Owner Assistance”

GM.

the Customer Satisfaction

if

you request or agree to

If

you are not

not

handled to your

so

notified,

Those repairs qualifying under the warranty will be performed by any Cadillac dealer at which do not qualify will be charged to be notified as to whether or not the repair qualifies under the warranty within a reasonable time (not to

30

exceed or within the time period required by local or state law).

days after receipt of

no

charge. Repairs

you.

You will

the

vehicle by the dealer,

For further information or to report violations of the emission control systems warranties, you may contact the Director, Field Operations and Support Division Environmental Protection Agency, Washington, DC

For a vehicle subject to the California Exhaust Emission standards, you may contact the California Air Resources Board,

9528

20460.

Telstar Avenue,

El

401

“M”

Street,

Monte, CA 9 173

S.W.,

1.

24

Owner

Assistance

Customer Satisfaction Procedure

Your satisfaction and goodwill are important dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s Sales

or

Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.

If

your concern has

not

been resolved

satisfaction, the following steps should be taken:

STEP of dealer management.

ONE

-

Discuss your concern with a member

Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager,

contact the owner of the dealer facility

the General Manager.

STEP TWO

management,

by

the dealer

Customer Assistance Center

(In

Canada, contact

-

If

after contacting a member

it

appears your concern cannot be resolved

without

further help

contact the Cadillac

by calling 1 -8OO-458-8006.

GM

of Canada Centrd Ofice

Oshawa by calling 1-800-263-3777: English, or

1-800-263-7854: French).

to

your

Service

to

your

of

dealer

in

or

We encourage you to call the toll-free number in order to give your inquiry prompt attention.

have

the

following information available to give the

Please

Customer Assistance Representative:

0

Your name, address, home and business telephone number

0

Vehicle Identification Number (This

is

available from the vehicle registration or title, or the plate above the left top through

0

Dealer name and location

0

Vehicle’s delivery date and present mileage

0

Nature of concern

the

windshield.)

of

the instrument panel and visible

When contacting Cadillac, please remember that your

concern

will

likely be resolved

in

the dealer facility,

using the dealer’s facilities, equipment and personnel.

That is why we suggest

you

follow Step One first if you

have a concern.

25

!

Assistance For Text Telephone (TTY) Users

State Warranty Enforcement Laws

1

To assist customers who

1

and who use Text Telephones (TTYs), Cadillac has

j

TTY

I

Center. Any by dialing: 1-800-833-2622 in the United States, and

1

in

i

Cadillac Roadside Assistance

I

Cadillac is proud to offer the response, security,

1

and convenience of Cadillac's 24-hour Roadside

1

Service. Please refer to your Owner's Manual and

1

Maintenance booklet for details, or consult your

1

dealer. The Cadillac Roadside Assistance Center can

'

be reached by calling 1-800-882-1112. not available in Puerto Rico or the U.S. Virgin Islands.

'

Cadillac Courtesy Transportation

'

For

coverage period, interim transportation may be available under the Cadillac Gold Key Courtesy Transportation Program. Please consult your dealer for details.

equipment available at its Customer Assistance

TTY

Canada 1-800-263-3830.

warranty repairs during the Bumper-to-Bumper

user can communicate with Cadillac

are

deaf or hard of hearing

This

program is

Laws in many states permit owners to obtain a replacement vehicle or under certain circumstances. The provisions of these laws vary from state to state.

state law, General Motors requires that you first provide

us

with written notification of you have experienced to make any needed repairs before you are eligible for the remedies provided notification should be sent to the Cadillac Customer Assistance Center. Please see page 27 for the address.

a

refund of the purchase price

To the extent allowed by

any

service difficulty

so

that we have an opportunity

by

these laws. Your written

Special Policy Adjustment Programs Beyond the Warranty Period

Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special policy adjustment program to pay all or part of the cost of certain repairs not covered the warranty or to reimburse certain repair expenses you may have incurred. Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special policy adjustment program is applicable

to

your vehicle.

by

When you make an Inquiry, year, model and mileage Vehicle Identification Number (VIN).

you

will need to give the

of

your vehicle and your

Customer Assistance Offices

Cadillac encourages customers to call the toll-free

number for assistance. write Cadillac's Customer Assistance Center Michigan 48090-9025.

to

Cadillac, the. letter should be addressed to

United States

Customer Assistance Center Cadillac Motor Car Division 30009 Van Dyke

P.O. Box 9025

Warren, Michigan 48090-9025

1-800-458-8006

1-800-833-2622 (For

Roadside Service: 1-800-882-

If

a

U.S.

customer wishes to

Text

Telephone devices

1

12

in

Warren,

(TTYs))

Canada

Customer Assistance Centre, 163-005 General Motors

I908 Colonel Sam Drive

Oshawa, Ontario

1-800-243-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For

Roadside Assistance: 1-800-268-6800

All

Overseas Locations

GMODC - Customer Assistance Center Mail Code 163-001

1908 Colonel Sam Drive Oshawa, Ontario. CANADA Telephone: 905-644-4 1 12 Fax

:

1-800-496-9992 (English) Puerto Rico

1-800-496-9993 (Spanish) Puerto Rico 1-800-496-9994 (English)

of

Canada Limited

L 1 H

8P7

Text

905-644-4866

Telephone devices

LIH

U.

S.

Virgin Islands

(TTYs))

8P7

Tire Manufacturer Customer Assistance

Goodyear Michelin

1-800-32 1-2 136

1-800-847-3435

27

GM

Participation in an Alternative Dispute Resolution Program

Both Cadillac and your Cadillac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown if where you feel your concern has not been adequately addressed described

There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. disagreements, Cadillac voluntarily participates in an Alternative Dispute Resolution Program.

The Alternative Dispute Resolution Program is a non-court program administered by the Better Business Bureau system and automobile manufacturers. This program is available free lease a

the

on page

GM

Customer Satisfaction Procedure

25

is very successful.

To

assist

to

settle disputes between customers

of

charge to customers who own or

vehicle.

a

situation arises

in

resolving these

If

you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using listed below:

To

name and address, your Vehicle Identification Number (VIN), and Eligibility is limited by vehicle age and mileage, and other fxtors.

the

toll-free telephone number or the address

Council

4200

Suite 800 Arlington,

Telephone: 1-800-955-5

file a claim, you

of

Better Business Bureaus

Wilson Boulevard

VA

22203

will

be asked

a

statement

of

the nature of your complaint.

100

to

provide your

28

We prefer Procedure before utilizing the Alternative Dispute Resolution Program, but at any time. The BBB will attempt complaint by serving as an intermediary between you and Cadillac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator.

you

utilize the Customer Satisfaction

you

may contact

to

resolve

the

BBB

the

Some state laws may require you to use this program

before filing a claim with a state-run arbitration program

or

in

the

courts. For further information, contact the

BBB or the Cadillac Customer Assistance Center.

This program is available in all District of Columbia. eligibility limitations and/or to discontinue its participation in this program.

GM

50

states and the

reserves the right to change

The arbitrator will make a decision which

accept or reject. If bound by that decision. The entire dispute resolution

procedure should ordinarily take about forty days from

the time you file a claim until a decision is made.

you

accept the decision,

you

GM

may

will be

29

6%)

NOTES

30

The Genuine

GM

Protection

Plan

~~ ~

Many owners seek to enhance their vehicle ownership

after the expiration of the standard GM vehicle warranty by purchasing an optional service contract. That's why General Motors offers its own GM Protection Plan, a

service contract which provides mechanical repair protection, the availability and towing and road service.

The GM Protection Plan can be purchased for eligible

vehicles, even after you have taken delivery of your new car or truck, sub-ject to specific time/mileage limitations. The most popular plans can even be transferred to

subsequent owners, thereby adding to the resale value of

the vehicle. And yes, you can even cancel the plan for

prorata refund, less a small administrative fee.

While there are other service contracts available on

market today, only the GM Protection Plan provides

with

an agreement directly with GENERAL MOTORS.

The logo for the General Motors Protection Plan appears

below. This logo

this service contract

PROTECTION PLAN - the finest such program available to GM vehicle owners.

Ask your dealer for details, or complete and mail the form below.

on

all Plan materials assures you that

is

of

vehicle rental coverage,

THE GENUINE

a

the

you

GM

_---------_---_________

I

TO:

I

Please se.nd me information Protection Plan.

Owner's Name: Street

Apt.

I I

City:

The Genuine GM Protection Plan

P.O.

Box

7

179

North End Station Detroit, Michigan

Address:

No.:

State:

48202

on

The Genuine GM

Zip:

I

Vehicle Identification Number

I

(17

Digits):

I

Datc

You

I

1

Selling Dealer

I

City: State: Zip:

I

Took

Delivery From The Dealer:

Firm

Name:

-

31

32

I