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NexPath Telephony Server

User’ s Guide

NexPath Corporation 2972 Scott Boulevard Santa Clara, California 95054 PN3097, Rev. G (408) 235-8916 March 7, 2001

Copyright © 1997-2001 NexPath Corporation

Santa Clara, CA 95054

ForSoftwareRelease6.

All rights reserved. This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorization of the NexPath Corporation.

NTS SERVER HARDWARE LIMITED WARRANTY

THIS IS TO CERTIFY that the NexPath NTS Server hardware ("NTS Server") is hereby warranted to be free of all defects in material and workmanship for one (1) year from the date of initial purchase. This Warranty does not apply to a defect caused b y negligence, misuse, accidents,acts of God, orto any use not in accordance with the instructions and specifications published by NexPath Corporation("NexPath"). Use of theNTS Server in emergency or time-critical or medical applications is not appropriate.

During the period of this Warranty, NexPath will repair or replace at our service center located in Santa Clara, California, any part proving defective in material or workmanship. Al l expenses related to replacing or repairing a defective part under this Warranty will be assumed by NexPath except for the cost of transporting the product to NexPath's service center, which shall be the responsibility of the buyer.

The b uyer must notifyNexPath of anydefect, malfunction or nonconformity promptlyupon discovery.Within 30 days after receiving the NTS Server from the buyer, NexPath will repair or replace the defective part, at its own option, provided that NexPath has found the NTS Server to be defective. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT SPECIFIED HEREIN.

The foregoing warranties are contingent upon (1) the proper use of the hardware in accordance with the instructions and specifications published by NexPath, (2) the purchase of the NTS Server from a dealer or distributor authorized by NexPath to sell the NTS Server, and (3) return of a properly completed Warranty Registration Card within 30 days of purchase; and may not apply to any NTS Server that has been repaired or modified by persons other than NexPath. The NTS Server Limited Warrantyis non-transferable.

BUYER AGREES THAT ITS EXCLUSIVE REMEDIES, AND NEXPATH'S ENTIRE LIABILITY WITH RESPECT TO THE NTS SERVER,SHALL B E AS SET FORTHHEREIN. BUYER FURTHERAGREES THAT NEXPATH SHALL NOT BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY DAMAGES, INCLUDING ANY LOST PROF ITS , LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUTOF BUYER'S USEOR INABILITY TO USE THE NTS SER VER OR THE BREACHOF ANY EXPRESS OR IMPLIED WARRANTY, EVEN IF THE BUYER HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

THE EXPRESSWARRANTIES SET FORTH INTHIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

NexPath Corporation

2972 Scott Boulevard Santa Clara, CA 95054 This Warranty is effective only if the enclosed registration card is returned to NexPath within thirty (30) days of the date of initial purchase. NexPath neither assumes nor authorizes any representative or other person to assume for NexPath any other liability in connection with the sale or shipment of NexPath products.

CHAPTER 1 Introduction 1

Where to go for assistance 4 Support Policies 4 Legal Notices 5

CHAPTER 2

Telephone Operations 7

General Concepts 7

Hook-flashes 8 Beeps and rings 9 Ring Cadence 10 Call distribution groups 11 Ring groups and Pickup groups 11 Extensions numbers in the NexPath Telephony Server 12 System speed dial numbers 12

Accept Calls/Do Not Disturb 13

Accept Calls 13 Do Not Disturb 13

Barge In 15

User’s Guide

Call Forwarding 16

ForwardCalls 16 Cancel Forwarding 16

Call Waiting 19

Enable Call Waiting 19 PickupaWaitingCall 19 Swap Between a Current Call and a Call on Hold 19 Cancel Call Waiting 19

Clear 21

Clearing a Command Sequence 21

Conference Calls 22

Set Up Conference 22 AddToConference 22

Day Ringing/Night Ringing 23

Enable Day Ringing 23 Enable Night Ringing 23

Disconnecting 25

Disconnect Call 25

Do Not Disturb 26 Help 27

Help 27

Hold 28

Put A Call On Hold 28 Retrieve A Call From Hold Swap Between a Current Call and a Call on Hold 28

Hook Flash the Central Office Line (Centrex and CLASSsm features) 30

Hook Flash the Central Office Line 30

Inside Lines 31 Line and Extension Numbers 33

Announce Line Number and Extensions 33

Listen In 34

Night ringing 35 Operator 36

Dial the operator 36

Outside Lines 37

Obtain an Outside Line 37

Paging (Public Address) 38 Park Orbits 39 Passwords 41

Enter Password 41 Change Password 41

Pick up 43

Pick Up Ring Group 43 Pick Up Any Ringing Phone 43 Pick Up Ringing Speaker 43

Transferring Calls 44

Direct (Blind) Transfer 44 Set Up Transfer 44 Complete Transfer 44

Summary of the keypad sequences 46

Table of Contents

CHAPTER 3

Voice Mail 49

Determining if you have new messages in your voice mailbox 49 Accessing voice mail from your telephone 50

Forwarding a message to another mail box 53 Forwarding a message to a group 53 Call the person who left a message 54 Getting a help message during voicemail 54 To record your standard or alternate greeting 54 To listen to your standard or alternate greeting 55 To set your Standard Greeting or Alternate Greeting 55 Accessing your voice mail from an outside line 55 Getting into your voice mail box if your mailbox is full 56 To enter a numeric pager number 57 Recording a short name 58 Adding a voice mail distribution group 58 Removing a voice mail distribution group 59 Sending a message directly from voice mail 59

iii

User’s Guide

Features Available When L eaving a Message 62

Keys that callers can use during the greeting when they are in voice mail 62 Keys that callers can use during or after recording a message 62

CHAPTER 4 Windows Desktop Tools- NexPath Dialer 65

Installing the NexDial dialer program 66 Configuring the dialer 66 Features available with NexDial Dialer Window 71

Screen pops 71 The numeric keypad and the Dial/Transfer button 72 User speed dial buttons 73 The function buttons below the keypad 74 Status information 77 Setting Day/NightMode 78 Changing your password 78 Selecting the audio player 78

Voice Mail Access from NexDial 79

Playing back a message 80 Calling the call back number 80 Saving a copy of the voice mail file to the local computer 80 Forwarding a message to another voice mail box or a group 81 Recording your Standard Greeting 81 Recordingyour Alternate Greeting 82 Selecting the Standard or Alternate Greeting 82 To play back your greetings 82 Deleting a message or messages 82 Announce Time and Date and/or Caller ID 83 Numeric Pager Notification 84 Email Notification 86 Adding and Using Voice Mail Distribution Groups 87 Personal Phone Book 89 Viewing the Call Log 91

Integration with Goldmine 4.0 and ACT! 3 & ACT! 4: 92

Table of Contents

CHAPTER 5 Windows Desktop Tools- NexPath Call Director 93

System Requirements for NexDirector 94 Installing the NexDirector program 94 Establishing a network connection to the NexPath Telephone Server 95 NTS Server Configuration Issues Related to NexDirector 97 Configuration and Setup 99 Tabs and Views 100 Configuration Management- Multiple Views 101 Customizing Buttons and Views 102 Resetting Button Assignments 104 Resizing the Window 104 Activity and Status 104 Controlling Calls 105

Call An Extension 105 Transfer A Call 105 Retrieve a call from a Park Orbit 106 Put a call on Hold 106 Seizing a particular outside line 106 Picking up a ringing call 106 Do Not Disturb 107 Disconnecta call 107

CHAPTER 6 TelOper: the Web Browser Desktop Interface 109

To Control your Phone from your Web Browser 109 The Control page 112

Selecting a v oice mail box to monitor 113 VM Barge-in 113 Send to VM 113 Hold 113 Call Control 114 Using the Ring Group button 115

The Voice Mail page 116

User’s Guide

Setting message, pager, and email parameters 118 Dialing Method for Call Back 119 Other V oice Mail Features 119

System Information 121 Using the Phone Book page 123 The View Log button 125 The status information at the bottom of the Control page 128

CHAPTER 7

CHAPTER 8

APPENDIX A Glossary 143

INDEX Index 149

Installing the NexPath TAPI 2.1 Service Provider 129

Installing the NexPath TAPI 2.1 Telephony Service Provider (TSP) program 129 Using the NexPath Telephony Service Provider (TSP) wi th otherprograms 134 Uninstalling the NexPath TAPI Telephony Service Provider (TSP) 135

Frequently asked questions 137

CHAPTER 1 Intr oduction

Welcome to the NexPath Telephony Server! The NexPath Telephony Server is a complete integrated telephone system,including switching(or PBX-type functions),voice mail, automatedattendant, automated call distribution (or ACD), and network access and administration. This unique solution to small company telephone systems allows you to have most if not all of thefeatures of a large company PBX at a fraction of the cost of these larger systems.

In fact, in many ways the NexPath Telephony Server goes beyond the functionality of most traditional telephone systems. The NexPath Telephony Server was the first web-enabled telephone system when it was introduced in late 1996. It has unique features not commonly found on larger systems, such as allowing you to perform functions like picking up a ringing phone from any other phone, checking and retrieving your voice mail from anydesktop computer in the building or onthe Internet, ring groups within call distribution groups, and many other features that are uniqueto NexPath.

Note This manual, along with all other system manuals, is available on the NexPath Telephony Server in

Adobe Acrobat format, if your PC is connected to the LAN. The URL for the list of manuals is http://

<system name>/manuals/

. Other URLs that are useful are available on the NexPath Telephony Server

at the URL http://<system name>/ or http://<system name>/help/.

1. Replace<system name> with the name assigned your specific NexPathTelephony Serverby your system administrator, or the IP address assigned to the NexPath Telephony Server. If you use the IP address, you must put in the trailing “/”.

User’s Guide

The NexPath Telephony Server combines the following subsystems into a single, tightly integrated, easy-toinstall, easy-to-maintain package:

• A complete switching system (PBX-like functions)

• Up to 136-line (outside+inside lines) capability.

• Functions such as call routing and switching can be performed using standard touch-tone codes from conventional telephones. No expensive, proprietary phones are necessary.

• High bandwidth(64 kilobits persecond), all digital signal paths passfax and modemsignalstransparently.

• Automatic fax detection

• An auto-attendant system

• Allows automated answering and routing of calls.

• Fully configurable, including custom messages and flexible numbering plans.

• Multiple auto-attendants with a different auto-attendant on each line if desired.

• A voice message recording and retrieval (i.e., voice mail) system

• Over 50 hours ofvoice mail and custom messages can be stored per system.

• Password protection provided for all voice mail access.

• Personal greetings can be recorded for each extension.

• 64 kilobits-per-second digitization, storage, and playback gives yourmessages unsurpassed clarity.

• 30 port simultaneous voice mail access capability.

• Support of the VMWI (FSK) voice mail waiting light.

• An Automatic Call Distribution (ACD) system

• Allows calls to be directed to a group, such as sales, rather than just to an individual.

• Multiple overlapping distribution groups with priority settings.

• Custom reassurance messages and hold music while the caller is waiting in the hold queue.

Other features include:

• Integrated TCP/IP LAN for network control and administration

• System administration is performed using standard Web browser (Netscape or Internet Explorer) software running on any desktop computer.

• Control of any extension can be performed either from a telephone, from the Windows programs NexDial or NexDirector, or from a Netscape Web browser software running on any desktop com-

puter.

• Complete backup via LAN command, and retrieval of the backup file via ftp.

• A completely open network API (NexPath Simple Computer Telephony Protocol, N-SCTP) for custom application development and 1st and 3rd party call control.

• Voice prompts and error messages available for all telephone operations

• A public address output for announcements, speaker ringing, and background music.

• A music-on-hold input

• Multiple auto-attendants and ACD groups can be set up

• Call waiting and call forwarding

• A complete system activity log

• Ring groups, including ring groups in ACD groups

• Distinctive ringing

• Reminder rings

• Multiple hold stack

• Park orbits

• Barge-in to voice mail in p rogress

• Listen-intovoicemailinprogress

• Caller-ID pass-through and decoding(inside and outside calls).

• Visual Call Waiting (waiting call Caller ID).

• Power-failure bypass relays on all CO lines

• Multiple extension number assignment capability per line

• Numeric page upon receipt of voice mail

• System speed dial numbers

• Email notification upon receipt of voice mail.

• Announce name (screening) of calls based on Caller ID.

• Distintive Ringing for inside verses outside calls.

Introduction

User’s Guide

Where to go for assistance

Every company has its own way of handling support for the NexPath System. Most have a person thatis responsible for the setup and administration of the NexPath Telephony Server, for making configuration changes and answering questions about use of the telephone system. This person, the system administrator, can provide you wi th information on use of the features of the system, and help you troubleshoot problems if they arise.

All manuals on the s ystem can be viewed from your web browser, if your system is LAN connected. The URL is: http://<system_IP_addr ess>/, then click on the link Manuals. Fill in <system_IP_address> the IP address provided to you by your system administrator. Note that in all URLs you must enter the trailing “/” unless your system administrator has assigned the system a name that you can use instead of the IP address.

In addition to this manual,the User’s Guide, there is also the System Administration Guide,andanyRelease Notes provided with your system when it was shipped. All of these are also available on-line at the URL listed above.

You can also have your system administrator call NexPath Support. The telephone number is on the NexPath web page: http://www.nexpath.com.

with

Support Policies

NexPath provides telephonesupport for a single contact person (the system administrator) at no charge for a limited period of time (usually 90 days) after the purchase of the system. Extended telephone support and software upgrade services are also available for an annual charge. Check with your system administrator. Please relay any questions you cannot resolveto your s ystem administrator.

Introduction

Legal Notices

WARNING: The NexPath Tel ephony Server can be programmed to allow users, if the feature is enabled by the system administrator and a valid password is entered, to listen in to conversations without the participants knowledge. Listening in to aconversation without the consent of one or both parties may be a violation of local, state, and federal privacy laws. It is the responsibility of the user of the NexPath Telephony Server, when using features of the system, to assure that he or she is in compliance with all applicable laws.

WARNING: The NexPathTelephony Server includes a LAN based protocol, NexPath Simple Computer Telephony Protocol (N-SCTP), that allows the system to be programmed to function as an Automatic Dial and AnnounceDevice (ADAD). ADADs or similardevices that are used for commercialsolicitation, or used without the consent of the called party, are prohibited by many local, state, and federal laws. It is the responsibility of the user of the NexPath Telephony Server, when using features of the system, to assure that he or she is in compliance with all applicable laws.

User’s Guide

CHAPTER 2 Telephone Operations

The NexPath Telephony Server allows operations such as placing calls on hold, transferring a call, and setting up conference calls to be controlled from anytelephone connected to the system. This chapter describes the operations available and how to control them. Note, though, that all of the operationsdescribed in this chapter can also be performed from a Windows 95/98/NT computer if the computer is connected to the NexPath Telephony Server through a TCP/IP network connection, and the program NexDial is installed. Some operations are also available from NexDirector. Also, Windows and non-Windows machines connected to the network and running Netscape Navigator 3.03 (and certain subsequent versions) can run TelOper,a web-based d esktop call control program. See CHAPTER4:WindowsDesktop Tools- NexPath Dialer starting on page 65 and CHAPTER 5:WindowsDesktop Tools-NexPath Call Director starting on page 93 for details.

Also, all voice mail operations can be performed from either a telephone or a computer. However, the key sequences described in this chapter for callcontrol from a t elephone will be unavailable while you are actively retrieving voice mail from a telephone. For details on voice mail operation, see CHAPTER 3:Voice

Mail starting on page 49.

General Concepts

Below is a list of topics which are common to the commands described throughout the rest of this chapter. Please take the time to read this information b efore proceeding to the actual commands available in the NexPath Telephony Server.

User’s Guide

Hook-flashes

Hook-flashes are one of the more complicated operations needed in the NexPat h Telephony Server. The reason we need them, though, is that if you press the keys on your telephone keypad while in the middle of a normal call, the NexPath Telephony Server simply passes these key presses on to the other party. This is handy when the other party’s phone system can do something with them, such as route your call toan extension within their building, but it makes it difficult to signal the NexPath Telephony Server that you want to do something special like put a call on hold once you are in the middle of a call.

Some telephone systems solve this problem by requiring that you use special keys ontheir proprietary phones (sometimes misleadingly called digital phones). The problems with special phones are that they are expensive, they only work on one system, they become obsolete quickly, and they often do not have otherwise commonly available features such as speed-dial.

On the NexPath Telephony Server,you can signal the system that you want todo s omething speciallike put a call on hold while in themiddle of acall by performing a hook-flash, then entering the command sequence for the operation desired. Hook-flashes are done by quickly depressing and releasing the hook switch your phone, or by pressing the flash key on your phone.

Note, though, that perfecting the art of performing hook-flashes using the hook-switch might take a little practice. You must depress the switch for long enough to make it obvious to the system that you wantto signal it but not so long that the system thinks you hungup. A valid hook-flashis accomplished by depressing the telephone hook switch for an interval of greater than 50 milliseconds and less than 1000 milliseconds (a millisecond is 1/1000ths of a second, so 1000 milliseconds is one second).

Some phones come with a button whichperforms the hook-flash function.Nortel telephones label it

Flash

the Link key. Care must be used with some telephones that have this button, however, since they can issue a hook-flash for a full 3/4 of a second, which isa fairly long time. Some telephone do not properly collect the keys you enter during this flash interval. If you begin entering other keys of a sequence before the pre-programmed flash time has ended, many older phones will block the subsequent tones, and the NexPath Telephony Server will not “hear” these other keys and you will likely get an error message.

Test the telephones you are using, and, if the telephone does not queue t he k eys, make sure you have waited until the preprogrammed flash time is over before pressing other keys. Or, better yet, if you have one of

1. The hook-switch is the switch that gets depressed by the handset when you hang up your phone.

Telephone Operations

these older phones, learn how to depress and release the hook-switch properly by hand i nstead of usi ng the

key

Flash

Note Many telephones are now being produced that properly queue other keypad keys after the flash key, so

that it can be depressed along with the other keys at any rate. In particular, the flash k ey on the Nortel 9316 (the flash key is called Link on the Nortel phone) and the Panasonic KX-TSC50 or KS-TSC55 telephones works properly with the NexPath Telephony Server.

In this manual, we will designate a hook-flash with the symbol .

Flash

Beeps and rings

You will hear one short beep in your conversation if you are on the phone and you leave another call on hold for too long pressing the button on your telephone) to toggle between your existing call and t he call on hold.

Note If you are not on the phone and you leave a call on hold too long, you will receive a short ring on your

Two short beeps in your conversation indicates that you have a call waiting. You can put the current call on hold and pick up the new call using the Pick up Waiting Call sequence . You can then use the Swap Hold sequence to toggle between the two. Note that if you are done with your current call, you can still use to pick up the incoming call. The pre-existing call you put on hold with the

Flash

. You can use the Swap Hold sequence (i.e., performing a hook-flash followed by

Flash

phone, but when you pick up the phone, n o onewill be there. You can retrieve this call from hold using the Retrieve Call From Hold sequence .

Flash

will disappear when the person you were talking to hangs up.

Flash

1. If you program a sequence into a phone with speed-dial, and is programmed as one of the keys in the programmed sequence, the phone will automatically wait until the end of its own flash time before issuing the other keys in the sequence. Therefore, this 3/4 second blanking time is not a problem for flash sequences programmed into a speeddialer.

2. This delay time is usually 45 seconds. However, the reminder ring delay time can be changed by your system administrator, and might be setdifferently for your system.

Flash

User’s Guide

You will hear three short beeps if you are on the phone and someoneuses the barge-in sequenceto break into your conversation.

Table 1: Rings

Sound Meaning

Single normal ring (repeated every 5 seconds)

By default, an Internal or External call. Your system administrator can

assign different ring cadences to outside calls if you wish. Short ring every 60 seconds A Reminder ring, meaning a call i s on hold or in a park orbit Double ring, short-long ring, or other combinations

An Internal or External call, depending on how your extension is config-

ured. Check with your system administrator for different ring cadences.

Table 2: Tones

Sound Meaning

Busy Tone An outside or inside line is in use. Dial Tone You can make a call or access a feature. One short beep every 45 seconds A call is on hold or in a park orbit. Two short beeps A waiting call is trying your extension. Three short beeps Someone is barging in to your call. Several short tones followed by dial tone when picking up

You have unread voice mail messages.

telephone.

Ring Cadence

Each inside line extension in the NexPath Telephony Server can be programmed to ring with one of six different ring cadences, or r inging patterns:

1.Long ring

2.Medium ring

3.Two short rings

4.Three short rings

5.Long and short ring

Telephone Operations

6.Short and long ring

Also, each inside line extension can be programmed to ring differently depending on whether the call is an inside call or an outside call, using these ring cadences. Check with your system administrator if you would like to have different ring cadences for inside or outside calls at your extension.

Call distribution groups

Your system administrator may configure your system’s auto-attendant to support call distribution groups (ACD or automated call distribution), that is, groups of extensions which represent entire departments,such as Sales or Marketing. When a callercalls in, they are given a message such as“Press 1for Sales, 2 for technical support...”

When the caller presses one of these selections, the call is routed to the call distribution group defined for the selection, and each extension within the call distribution that is accepting calls (see Accept Calls on page 13) will ring in sequence. The exact ring sequence for the group and what happens if no one picks up the call i s determined by the system administrator when the call distribution group is configured.

Ring groups and Pickup groups

Your system administrator can assign a ring group number to any groupof physical telephone lines. This function is normally used so that a ringing phone can be picked up from another phone using the Pick U p Group sequence , followedby the ring group number. It is also used to cause a group of phones to ring at the same time, so that any one of the phones can be answered to accept the cal l.

By factory default, ring group 0 is defined as all phonesin the system except the PA speaker. This means that you can usually pick up any ringing phone in the building by entering .

Also by factory default, ring group 1is defined as containing the telephone line whichrings through your company’s overhead PA speaker.Unless your system administrator has changed the definition of ring group 1, you can pick up a call ringing over the overhead PA speaker by picking up any phone and pressing

0 1

Ring groups can also be assigned to extensions by the system administrator, so that when the extension number is dialed, severaltelephones ring at the same time. Any one of the telephones can be answered to receive

0 0

User’s Guide

the call; the first telephone in the ringing group of extensions that goes off hook gets the call, the others get dial tone.

Extensions numbers in the NexPath Telephony Server

There are eight different types of extensions in NexPath system:

1.Inside line extensions (default is 300-399)

2.Outside line extensions (default is 200-299)

3.Voice mailbox extensions (default is 500 -599 and 130-131)

4.Auto-attendant extensions (pre-configured as 120 (Day Program) and 121 (Night Program))

5.Park orbit extensions (default is 100 -110)

6.Speed dial extensions (none predefined)

7.Public address extensions (special case of item 2 above, default is 111).

8.Extensions that ring several phones at once (special case of item 1 above, none predefined)

Any of these extensions types can be directly dialed from a telephone. The resulting function will be determined by the system programming for thatextension type, i.e., you will ring a phone, seize an outside line, enter voice mail, execute an auto-attendant program, etc.

The concept of extension numbers and their symmetric use throughout the system is a very powerful feature of the NexPath Telephony Server.

System speed dial numbers

Your system administrator can program the NexPath Tel ephony Server to recognized special three digit numbers, called speed dial extensions, that translate to 7 or more digit off-site numbers. These can be used for convenient direct dialing, or for convenience in t ransferring calls.

Contact your system administrator to determine if any speed dial extensions have been configuredfor your system.

Accept Calls/Do Not Disturb

Telephone Operations

Accept Calls Do Not Disturb

When the NexPath Telephony Serveris first started, your extension will automatically be placed in the Accept Calls mode, which means that your phone will ring when someone calls you.

You can place your extension in the Do Not Disturb mode, though, during which calls made to your extension will go directly to your voice mail or directly to the number you specify as a forwarding number without first ringing at your extension

. You may want to place your extension in the Do Not Disturb mode when you are in a meeting and do not want your phone to ring or when you are out to lunch and do not want someoneelsetopickupyourphone.

If your extension is part of a call distribution group and you place your phone inthe Do Not Disturb mode, then calls to the distribution group (Sales, for example) will not ring at your phone, but instead will go onto the next extension in the group. Calls placed by dialing your extension number directly, however, will be routed as described above.

To put your extension in the Do Not Disturb mode:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Do Not Disturb sequence .

3. Enter your extension number.

4. If prompted, enter your password

, or a password with administrator privileges.

5. If your password was accepted, you will be notified that your extension has been placed in the Do Not

Disturb mode.

6. Hang up.

1. If your extension has not been configured to support voice mail and you have not set up call-forwarding for your extension, your phone will ring even if you place it in the Do Not Disturb mode.

2. You will not beasked for a passwordif you have already entered it once to enable some othercommand and you have not hung up since then.

User’s Guide

To return your extension to the Accept Calls mode:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Accept Calls sequence .

3. Enter the number of the extension you wish to change to Accepting Calls.

4. If prompted, enter your password

, or a password with administrator privileges.

5. If your password is accepted, you will be notified that your extension is now accepting calls.

6. Hang up.

Note There is no indication at your phone whether your extension isin the Accept Calls mode or the Do Not

Disturb mode. If you want to be sure to receive calls, you can enter the Accept Calls sequence at any time, even if your extension is already in the Accept Calls mode.

1. You will not be asked for a passwordif you entered it to enable some other command and have not hung up since then.

Barge In

Telephone Operations

Barge In

Barge-in is the process of breaking into a conversation. To barge into your own voice mail extension, for example, while someone is leaving you voice mail:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Bar ge-in sequence .

3. Enter the number of your voice mail extension.

4. If prompted, enter your password

, or a password with administrator privileges.

5. If your password is accepted, you will be connected to the person currently leaving you a message.

Note If your phone is still ringing, you can usually pick up the call from any other telephone in the building

bypickingupaphoneandenteringthePickUpRingGroup0sequence .

0 0

If your system administrator has given your account Barge-in/Listen-in permissions, you can also use the sequence described above to barge into other people’s conversations while they are on the phone. Check with your system administrator to see if you have barge-in permission. You do not need Barge-in/Listen-in permission to barge-in to voice mail in progress in your own voice mail boxes.

Barge-in and Listen-in can be blocked on a line by the system administrator, by setting the line as a Secure Line.

Note When you barge into an exis ting conversation,the party at the extension number you barged into will

hear three short beeps, indicating that someone is barging into his or her call.

W ARNING: Barge-in permissions also allow Listen-in. Listening-in to a conversation without the consent of one or both parties may be a violationof local, state, and federal privacy laws. It is the responsibility of the user of the NexPath Telephony Server, when using features of the system, to assure that they are in compliance with all applicable laws.

1. You will not be asked for a password if you enteredit to enable some other command and have not hung up since then.

User’s Guide

Call Forwarding

Forward Calls Cancel Forwarding

You can forward your calls to ringat any extension on the NexPath Telephony Server, or to an offsite num-

ber

. To set up call-forwarding:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Forward Calls sequence .

3. Enter your extension number.

4. Enter the number (either an extension or an off-site number) to which you want your calls forwarded, fol-

lowed by the key, or wait four seconds.

5. If prompted, enter your password

, or a password with administrator privileges.

6. If your password was accepted, you will be notified that call-forwarding has been enabled, followed by

the announcement of the forwarded number (i.e., you can verify that the number you entered is correct).

7. Hang up.

Note You donot have to enter a 9 to seize an outside line, if you are forwarding your calls offsite. The system

automatically seizes an outside line if the number is s even or more digits. However, you must enter a one (if required) for a long distance number. Outside calls that areforwarded offsite may have reduced quality and reduced audio levels. Consider using Centrex or CLASS type outside (CO) lines for best forwarding quality. Youcan also use speeddial extensions for offsite forwarding, and get more control over the call. See the Administrators Guide for details on speed dial extensions and CO line types.

When you enable call-forwarding for your extension, an incoming call will ring at your phone for 20 seconds before being forwarded

. The call will then ring at the forwarding extension for 20 more seconds. If,

after this additional 20 seconds, no one has picked up the call and you have an exit extension (such as a

1. Your extension must have offsite forwarding enabled in the system configuration. Check with your system administrator.

2. You will not beasked for a passwordif you have already entered it once to enable some othercommand and you have not hung up since then.

3. These are the factory-default forwarding and ringing delay times. Your system administrator can alter both of these times.

Telephone Operations

voice mailbox extension) associated with your extension, the call will go to the exit extension. That is, the call will eventually go to the exit ex tension of the original extension the caller dialed

If the extension is forwarded to a speed dial extension, and the speed dial number does not answer, the call will go to the exit extension programmed in the speed dial extension configuration.

On the other hand, if you do not have an exit extension programmed, after the forwardingphone rings for its additional 20 seconds, the caller will be notified that there is no one to take the call and will be disconnected.

Calls that are forwarded offsite (not using speed dialextensions) are monitored by the NexPath Telephony Server, and the system will attempt to determine if a caller has answered. If not, the call will go to the exit extension (such as voice mail), if the exit extension has been configured for the extension that was forwarded. However, the monitoring of the progress of calls to outside lines depends on the ability to detect call progress sounds on the telephoneline. This isnot a precise process and it may not be successful in all cases. There can also be a delay before the call is connected.

Note Offsite forwarding is only permitted from extensionsthat haveoffsite forwarding enabled in the system

configuration. Check with your system administrator to see if offsite forwarding is enabled on your extension.

Offsite forwarding will use Centrex or CLASS features (hook-flash transfers) if the CO line involved has been designated as a Centrex or CLASS line.

Calls forwarded to a speed dial extension are handled differently. If an extension is forwarded to a speed dial number, then the call progress monitoring is handled as s pecified in the speed dial extension configuration. The system will not attempt to determine if the call connects unless so designated in the speed dial setup. The exit extension as specified in the speed dial extension setup is used if the call fails to complete.

If callers are experiencing delays in calls that forward off-site, try using speed dial extensions where you have more control of the call progress monitoring. You may also want your system administrator to create a custom automated attendant, which is used as an exit extension in place of your voice m ail box. This will allow you to play customized messages to a caller before fowarding off-site, toprepare the caller for delays, and to allow the caller the option of going directly to voice mail.

Speed dial extensions and exit extensions must be configured by your systemadministrator.

User’s Guide

Note An extension can only be forwarded once.

Call forwarding for your extension will remain in effect until you cancel call forwarding. To cancel call forwarding:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Cancel Forwarding sequence

3. Enter your extension number.

4. If prompted, enter your password

, or a password with administrator privileges.

5. If yourpassword was accepted, you will be notified that call-forwarding has been cancelled.

6. Hang up.

1. You will not be asked for a passwordif you entered it to enable some other command and have not hung up since then.

Call Waiting

Telephone Operations

Enable Call Waiting Pick up a Waiting Call Swap Between a Current Call and a Call on Hold Cancel Call Waiting

When call-waiting is enabled for your extension, you willhear two beeps in your conversation when you are on the phone and a new call comesin current calleron hold and take the new call, orcontinue talking to your currentcaller and, depending on how you extension is set up, let the new caller go to either your voice mail, get forwarded, or be disconnected.

You can eliminate call-waiting beeps from your conversations by disabling call-waiting for your extension.

To enable call waiting at your extension:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Enable Call Waiting sequence .

3. Enter your extension number.

4. If prompted, enter your password

5. If your password was accepted, you will be notifiedthat call-waiting has been enabled.

6. Hang up.

If you enable call waiting for your extension and you are on the phone when another call comes in, you will hear two short beeps in the middle of your existing call. You can press to put the current call on hold and answer the new call, or you can ignore the new call and let it go to your voice mail.

Flash

. When you hear these two beeps, youcan decide whetherto put your

or a password with administrator privileges.

Flash

Note that if you pick up the incoming call, you can use the Swap Hold sequence to toggle between the two calls.

1. Your caller will not hear these beeps, only you will.

2. You will not beasked for a passwordif you have already entered it once to enable some othercommand and you have not hung up since then.

Flash

User’s Guide

To disable call waiting at your extension:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Disable Call Waiting sequence .

3. Enter your extension number.

4. If prompted, enter your password

, or a password with administrator privileges.

5. If your password was accepted, you will be notified t hat call-waiting has been disabled.

6. Hang up.

The NexPath TelephonyServer’s default configuration allows a phone to ring 20 seconds before being forwarded, or 20 seconds before being sent to voice mail or getting disconnected, though your system administrator can alter these times. Ifyou do not pickup a waiting call and you have set upcall-forwardingfor your extension, a waiting call will forwarded after 20 seconds. If you do not have call-forwarding enabled but do have a voice mailbox, then after 20 seconds the waiting call will go to your voice mailbox. If you have neither call-forwarding enabled nor voice mail, then after the 20-second delay time has expired, the caller will be notified that there is no one to take the call and the call will be disconnected.

1. You will not beasked for a passwordif you have already entered it once to enable some othercommand and you have not hung up since then.

Clear

Telephone Operations

Clearing a Command Sequence

After getting an inside dial tone but before finishing a commandsequence, you can get backto an inside dial tone by pressing the Clear s equence .

# #

User’s Guide

Conference Calls

Set Up Conference

Flash

Add To Conference

The NexPath Telephony Server can allow up to four parties to be conferenced on a single conference call, with the four parties being any combination of inside or outside lines.

To initiate a conference call:

1. Call your first party. This could be either an inside or an outside number.

2. Enter the Set up Conference sequence . This will put your current call on hold and request a conference circuit from the system. If a conference circuit is available, you will get an inside dial tone. If no conference circuits are available, you will receive an error message and be re-connected to your first call. Wait and try again later.

3. After getting a conference circuit and an inside dial tone, dial the number of the next party you wish to conference in. This can include making calls to parties on either inside or outside lines. If you cannot get your second party, retrieve your first call from hold using and try again later.

4. Upon reaching your secondparty, enter the Add To Conference sequence . You, your first party, and your second party will all be talking to each other.

5. To add a fourth party to the conference, enter again. The first two callers will remain connected to each other, and you will receive an inside dial tone.

6. Dial the number of thenext party you wish to conference in.

7. Upon reaching your third party, enter the Add To Conference sequence . You will be connected to all three callers.

8. You may hang up at any time and leave the conference active. The conference will end when no more inside lines are involved in the call.

Flash

Note You can obtain a conference circuit before calling your first party by skipping step 1 above.

Day Ringing/Night Ringing

Telephone Operations

Enable Day Ringing Enable Night Ringing

The NexPath Telephony Server has two modes of operation that affect both the ringing of all extensions and the auto-attendant: Day Mode (day ringing) and Night Mode (night ringing). Each extension can programmed to ring at different lines or groups of lines when the systemis switched from Day Mode to Night Mode. For example, an extension may be programmed so that calls placed to it ring one p articular phone when the system is in Day Mode, but ring all the phones in an entire ring group when the system is in Night mode so that anyone left in the building can pick it up.

The auto-attendant may also have a Day Mode program and a Night Mode program. A different message and set of choices may be presented to the caller depending on whether it is during regular business hours or after hours. All of these features depend on the configuration and setup that is done by the system administrator when the system is installed or configured.

To enable day ringing (and disable night ringing):

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Enable Day Ringing sequence .

3. If prompted, enter your password

, or a password with administrator privileges.

4. If your password was accepted, you will be notified that day ringing has been enabled.

5. Hang up.

To enable night ringing (and disable day ringing):

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Disable Day Ringing sequence .

3. If prompted, enter your password

4. If your password was accepted, you will be notified that day ringing has been disabled.

1. You will not beasked for a passwordif you have already entered it once to enable some othercommand and you have not

hung up since then.

User’s Guide

5. Hang up.

Note Your system can configured to switch automatically between Day m ode and Night mode. See your

system administrator for details on whether or not your system is configured to do so.

Disconnecting

Telephone Operations

Disconnect Call

You can disconnect from a callwithout hanging up. Once you have entered a password, you may want to do this to avoid losing password protection or p erhaps for other reasons. If your are using an inside extension that automatically seizes an outside line (sometimes called assumed dial nine),this sequence will disconnect from the outside line and return inside dial tone.

To disconnect from a call, or todisconnect from an outside line and obtain inside dial tone, without actually hanging up the phone:

1. Enter the Disconnect sequence .

2. You will receive an inside dial tone.

3. Enter a new command or the next number you want to dial.

Flash

User’s Guide

Do Not Disturb

See Accept Calls/Do Not Disturb

Help

* *

To get a summary of all commands listed here from your phone:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Dial the Help sequence .

* *

Telephone Operations

User’s Guide

Hold

Put A Call On Hold

Flash

Retrieve A Call From Hold Swap Between a Current Call and a Call on Hold

The NexPath Telephony Server can place up to three calls on hold at a time on any one extension. The calls are place on a stack, much like a stack of boxes or books. The last call placed on the stack using is the first one retrieved when is entered. Calls place on hold at an extension can only be retrieved from that extension (private hold). If you want to place calls on hold to be retrieved from any extension, use park orbits (public hold). See Park Orbits on page 39 for a detailed description.

Calls placed on hold using theabove sequences, or placed into park orbits, receive hold music, if enabled for the line and external hold music is supplied to the system.

To place a call on hold:

1. Enter the Put C all On Hold sequence . You will get an inside dial tone, and are free to call a new number, enter a command, or hang u p.

Note If you inadvertently leave a call on holdand forget about it, you will get a short reminder ring every 45

seconds1.

To retrieve the call most recently put on hold:

1. Pick up the phone or otherwise get an inside line dial tone atthe phone where the call was put on hold.

2. Enter the Retrieve Call From Hold sequence . Youwill be connected to the call most recently puton hold.

Flash

1. This is the factory default value for the reminder ring delay time. Your system administrator can alter this time if desired.

To swap your current call with the call most recently put on hold:

Telephone Operations

1. Enter the Swap Hold sequence . Your current call will go to the topof the hold stack, and you will be connected with the most recent caller put on hold.

To get at a call on the hold stack when more than one call is on the stack:

1. Get an inside line. If you are on a call, you can hang up on this call without putting down the handset by entering . You can also transfer the current call using the Blind Transfer sequence or the Set Up Transfer and Complete Transfer sequences and respectively.

2. Take the most recent call which was placed on hold off of hold by entering the Retrieve Call From Hold sequence .

3. Hang up or transfer this call.

4. Take the next call off of hold byentering the Retrieve Call From Hold sequence .

5. If necessary, hangup or transfer this call, and take the first call which was placed on hold off of hold by entering the Retrieve Call From Holdsequence .

6. When done, hangup.

Flash

User’s Guide

Hook Flash the Central Office Line (Centrex and CLASSSMfeatures)

Hook Flash the Central Office Line

Flash

You can send a hook flash to the central office line, rather than have the hook flash interpreted by the NexPath Telephony Server. This is only useful if you have Centrex lines or CLASS

features, such as three

way calling, enabled on your outside lines.

Note The ability to hook flash a Central Office line can be enabled or disabled on a CO line by CO line basis

in the NexPath Telephony Server. This feature must be enabled with the administration software in order for the sequence to work. Otherwise the sequence is ignored.

To send a hook flash to the central office line (see the note above):

1. While connectedto an outside (central office) line, enter . You should receive the signal from

Flash

the central office that the sequence is recognized, usually three short beeps and then central office dial tone.

For example, to setup a three way call using CLASS

1. While connected to an outside (central office) line and talking to the first party, enter . You

features:

Flash

should receive the signal from the central office that the sequence is recognized: three short beeps and then central office dial tone.

2. Dial the second party.

3. When you are connected, enter again. You should now have a three way call.

Flash

Note You must subscribe to CLASSSMfeatures from your telephone company in order to use thethree way

calling described above.

Telephone Operations

Inside Lines

When you first pick up your phone, the dial tone you hear is an “inside line” dial tone. This is a dial tone provided directly by the NexPath Telephony Server and not by the phone company. When you have an inside line, the NexPath Telephony Server is ready to accept both p hone numbers to be dialed and the key presses of the command sequences for the advanced operations described in this chapter and in the chapter Voice Mail starting on page 49.

Some notes: After getting an inside line dial tone, if you do not press anykeys, you will get a dial tone timeout message after 90 seconds. Simil arly, once you start dialing a phone number or command sequence, if you wait more than 15 seconds between digits, the system will give you a keypad dialing time-out message and then return you to an inside l ine dial tone. Also, if you make a call to another inside line and get a busy signal and then forget to either hangup or otherwise disconnect from the call, you will get a busy signal time-out message after 60 seconds

Often, the first thing you do after picking up your phone is dial to get an outside line. Once you do this,

however, the NexPath Telephony Server stops trying to interpret all key presses except hook-flashes, as described in the beginning of this chapter

. Not all commands start with hook-flashes, however, so it is important to know how to get back to inside line dial tone. The easiest method is to hang up for a second or two and then pick your handsetagain. Another way is towait until the phone company decides that your phone has been off-hook too long and disconnects you. This is similar to leaving a phone off-hook too long at home, but instead of hearing silence and then the loud “beep-beep-beep” that the phone company usually puts out, the NexPath Telephony Server detects this condition, hangs up the outside line, and returns you to an inside line dial tone. Yet another method is to disconnect fromyour current call is to use the Disconnect sequence .

Flash

Sometimes, it is desirable to get an inside dial tone from outside your facility, especially when you want to check your voice mail from home or from another facility. To get an inside line dial tone from outside your building:

1. Dial your company and wait for your system to pick up.

1. These are factory default times, and can all be altered by your system administrator.

2. If your system is configured to perform area code lockouts, the NexPath Telephony Server will also check that the inside line being used has permission to obtain an outside line, and that the area code being dialed is allowed for that line.

User’s Guide

2. During your company’s auto-attendant greeting, dial the number specifically set up by your system

administrator to give you an inside dial tone.

If your system is not programmed for an inside dial tone selection during the auto-attendant answering sequence (it is not in the factory default), you can still get an inside dial tone by doing the following:

1. Dial your company and wait for your system to pick up.

2. During your company’s auto-attendant greeting, dial your own voice mail extension number.

3. When you hear your pre-recorded greeting, hit the key, then enter your password. You will be in voice

mail at this point, and if your intention was to check your voice mail, thenyou are ready to press for

Play, f or Pause, etc., as outlined in t he chapter Voice Mail startingonpage49.

If, on the other hand,you really need aninside line dial tone to performsome other function such as enabling call-forwarding for your extension or putting your system in NightMode, then once you are in your voice

mail, press (at this point, is the Exit Voice Mail sequence), and you will get an inside dial tone.

Once you get an inside line dial tone from an outside line, you can perform all of the functions you would from inside the building EXCEPT pressing to get an outside line dial tone. This is done to prevent users from dialing in from outside and then placing long-distance calls which get charged to the company.

* *

Line and Extension Numbers

Telephone Operations

Announce Line Number and Extensions

The Announce Line and Extension Number sequence is primarily of value when performing system administration of the NexPath Telephony Server. The system will announce the physical line number and all extension numbers associated with any telephone from which the sequence is entered.

can also used for performing system administration from a telephone. If you use and enter a

password with system administrative permissions and then press after the password is accepted, you will get a list of all user numbers and their passwords (see the NexPath Telephony Server System Administra- tion Guide for details on user numbers).

User’s Guide

Listen In

Listen-in is the process of monitoring a conversation without notifying the participants. You can also listen in (screen) voice mail in progress.

To listen into your own voice mail extension, for example, while someone is leaving you voice mail:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Listen-in sequence .

3. Enter the number of your voice mail extension.

4. If prompted, enter your password

5. If your password is accepted, you will be listeningto the person currently leaving you a message.

6. If you want to Barge-in (take the call), enter . The voice mail recorded up to that point will be

If your system administrator has given your account Barge-in/Listen-in permissions, you can also use the sequence described above to listeninto otherpeople’s conversations while they areon the phone, for quality control and monitoring purposes. Check with your system administrator to see if you have Barge-in/Listenin permission.

Listen-in and Barge-in can be blocked on a line by the system administrator, by setting the line as a Secure Line.

You do not need Barge-in/Listen-in privileges to listen in to voice mail in progress on your own voice mail boxes.

,orapasswordwithbarge-inprivileges.

Flash

saved, the recording will terminate, and you will be connected to the caller.

WARNING: Listening-in to a conversation without theconsent of one or both parties may be a violationof local, state,and federal privacylaws. It i s the responsibility of the user of the NexPath Telephony Server, whenusing featuresof the system, toassurethat they are in compliance with all applicable laws.

1. You will not be asked for a passwordif you entered it to enable some other command and have not hung up since then.

Night ringing

See Day Ringing/Night Ringing

Telephone Operations

User’s Guide

Operator

Dial the operator

To reach the o perator frominside y our company:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Dial .

3. The operator’s phone will ring.

Your system administrator will set up a normal extension number as the operator’s extension. Dialing from an inside line is a shortcut for dialing this extension, though you can get the same result by dialing the full extensionnumber. Yoursystem administrator can configure your system so that if the operator is busy or does not answer, your call will go to the auto-attendant.

Note Both inside and outside callers will get an entry error message if they try to dial (or, for that matter,

any other number) while ringing an inside line. To get back to the operator, they will needto allow voice mail to pick up, then press .

Outside Lines

Telephone Operations

Obtain an Outside Line

You will get an inside dial tone when you lift your telephone handset unless your extension has been specially set up otherwise. Once you have an inside line dial tone, to get an outside line:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Dial .

Note You will get a busy signal if you dial and all of the outside lines connected to your system arebusy.

Your NexPath Telephony Server can be programmed toblock dialing specific area codes from specific phones or groupsof phones. If you try to dial an area code that hasbeen blocked on the phone you are using, you will be disconnected and hear an error message, then get an inside dial tone.

On the other hand, your system administrator can assign you your own set of area code lockouts and permissions. To overridethe area code lockouts on a particularphone with the areacode permissions you have been assigned personally:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter . The system will ask you for your password.

3. Enter your password.

4. If yourpassword was accepted, you will get a voice prompt and another inside dial tone.

5. Enter .

6. After receiving an outside dial tone, dial the long distance number desired.

Check with your system administrator to determine the area code lockouts and permissions in place in your system.

Note Each inside line can be programmed by your system administrator to seize a different group of outside

lines when is dialed. You can seize a particular outside line by dialing the outside line extension number.

User’s Guide

Paging (Public Address)

If your system is connected to a PA system, your system administrator can configure one extensionper card as the paging extension make announcements (For example, “Jim Williams, please dial 455.”).

To make an announcement:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Dial the paging extension number.

3. Begin speaking.

4. Hang up when done.

. When you dial this extension, you will be connected to the PA system and can

1. The factory default number for the paging extension is 111. An external amplifier is required (not supplied).

Telephone Operations

Park Orbits

Calls on the NexPath Telephony Server may be put on hold such thatany caller can pick them up. This type of public hold is called a park orbit. Park orbits are essentially a special type of extension, one which does not ring anywhere, and anyone can pick up.

Park orbits are useful in a companywhere a call mustbe put on hold, and a PA (Public Address) system is available to notify the called party to pick up the call. By putting the call in a park orbit, the called party can answer the call anywhere in the building.

Calls in park orbits receive hold music,if enabled for the line and external hold music is supplied to the system.

A call is placed i n a parking orbit in the same way that it is transferred to a regular inside line extension. To putacallinaparkingorbit:

1. While connected to the party, enter the Blind Transfer sequence .

2. Enter the desired park orbit extension number.

3. If your transfer was successful, you will hear a prompt telling you that the call was transferred and the caller will be put on hold. If the park orbit you dialed is busy, you will get a busy tone and be reconnected to your caller.

To announce that the call ison holdover the PA system:

1. Get an inside dial tone.

2. Dial the paging extension configured for your system (the factory default is extension 111).

3. Make your announcement.

4. Hang up.

To retrieve a call from park orbit:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Dial the desired park orbit number.

Flash

User’s Guide

Note Calls left in a park orbit too long will cause a reminder ring (a single, short ring) to be sent to the

originating extension every 45 seconds1.

Your system administrator will reserve a specific set of consecutively-numbered extensions as park orbits

1. This is the factory default reminderring delay time. Your system administrator can alter this time.

2. The factory default is to use extension numbers 100 to 110 as the system’s park orbits, though your system administrator can alter this.

Passwords

Telephone Operations

Enter Password Change Password

Passwords are required for a number of the operations described in this chapter, as well as for accessing voice mail. Each user is assigned a unique password. When you enter your password, you identify yourself to the system. This allows the system to block unauthorized users from forwarding your calls, retrieving your voice mail, for example.

Note The factory-default configuration is for all passwords to be four digits long.

Once you enter a password, the system will know who you are and you will remain “under password protection” until you hang up. This meansthat any further operations you may want to perform which require a password can be done without re-entering a password.

If you attempt to perform an operation which requires a password and you have not already “gone under” password protection, the system will prompt you for a password. If this happens, enter your password at the prompt to complete the operation. You will then be “under password protection” from then until you hang up the phone.

In addition, you can also “go u nder password protection” by doing the following:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter . The system will ask for a password.

3. Enter your password.

4. If yourpassword was accepted, you will get a voice prompt and another inside dial tone.

5. Perform the operation desired. Note that, instead of hanging up, you can finish one operation and start another by using the Disconnect sequence .

Flash

To change your password:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the C hange Password sequence . The system will ask for the old password.

User’s Guide

3. Enter your old password. The system will ask for the new password

4. If the old password was valid and the new password was accepted, you will get a voiceprompt saying the password has been changed.

Note Some passwords are reserved for system use only. You will get an error message if you attempt to use

the Change Password sequence to change your password to one ofthe reserved passwords.

Your system administrator is in charge of assigning all passwords and permissions. In addition to allowing you to access your voice mail and perform basic telephone operations, your system administrator can assign youpermissionto:

• Change the system mode from D ay Mode to Night Mode and back again.

• Override thearea code lockouts in place on a particularphone with your own set of area code permissions

and lockouts.

• Barge into or Listen into other people’s calls.

• Perform system administration functions.

Ask your system administrator about the password and permissions you have been assigned.

Pick up

Telephone Operations

Pick Up Ring Group Pick Up Any Ringing Phone Pick Up Ringing Speaker

Your system administrator can group telephones together into ring groups (also called pickup groups). See the section entitled Ring groupsand Pickupgroups on page 11 for details.

To pick up a ringing phone within a ring groupfrom a phone that is not ringing:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter the Pick Up Ring Group sequence , followed by the single digit representing the ring group. You will be connected to the caller ringing the phone.

By factory default, ring group 0 is defined as the group of all extensions except the PA speaker. This means that to pick up any ringing phone in your building, you can:

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter . You will be connected to the caller ringing the phone.

Note Check with your system administrator to see how this ring group is defined for your system.

Also by factory default, ring group 1 is defined as containing the extension which rings over to the PA system. This means that, if you hear a ringing phone over your PA system (usually a system is configured so that this happens for incoming calls when the system is in Night Mode), to answer it, you:

0 0

0 1

1. Pick up any phone or otherwise get an inside line dial tone.

2. Enter . You will be connected to the caller ringing the phone.

Note Check with your system administrator to see how this ring group is defined for your system.

0 1

User’s Guide

Transferring Calls

Direct (Blind) Transfer Set Up Transfer

Flash

Complete Transfer

A direct (or blind) transfer is when you transfer a call to another extension without first checking at that extension to see if the p arty is available. Calls may be blind transferred to any valid three digit extension, including park orbits, voice mail extensions, speed dial extensions, or auto-attendant extensions.

To perform a direct (blind) transfer:

1. While connected to a caller, enter the Direct (Blind) Transfer sequence .

2. Enter the numberof the extension to which the call is to be transferred.

3. If your transfer was successful, you will get a confirmation message, followed by an inside dial tone.

Note If you perform a blind transfer to an extension that has voice-mail but no one picks up, then after 20

seconds the call will go to that extension’s voice mail. However, if you perform a blind transfer to an extension that does not have voice mail and no one picks up, then after 20 s econds thecaller will be notified that no one is there to take the call and the call will be disconnected1.

4. If yourcall was unsuccessful (the extension dialed was invalid, for example), you will receive an error message and be reconnected to your call.

Another type of transfer is Transfer with Consultation. This type of transfer allows you to find the person you want to transfer the call to and notify them that a call is coming.

Flash

To perform a Transfer with Consultation transfer:

1. While talking the caller, enter the Set Up Transfer sequence .

2. You will get an inside dial tone and the caller will be put on hold.

3. Dial an extension, or a succession of extensions, to locate the party you wi sh to contact.

1. These are the factory-default ring delay times; your system administrator can alter this time if desired.

Flash

Telephone Operations

4. When you have the desired party on the line, enter the Complete Transfer sequence .

Flash

5. The two parties will be connected. You will be disconnected from thecall and will hear an inside dial tone.

Note If you cannot reach the second party or the other party does not want the call, you can retrieve the

original caller from hold using the Retrieve Call From Hold sequence .

If you set up a transfer but do not complete it, and then forget that the party is on hold, you will get a short reminder ring every 45 seconds

If, after setting up a transfer using , you decide to make the call a conference call instead of completing the transfer, you can use the Add to Conference sequence instead of the Complete Transfer sequence and you, the party you put on hold, and the person to whom you were going to

Flash

. You can retrieve a call from hold using .

Flash

transfer the call will be connected together.

1. This is the factory default reminder ring time, and can be altered by your system administrator.

User’s Guide

Summary of the keypad sequences

Accept Calls/Do Not Disturb

• Accept Calls

•DoNotDisturb Barge-in (See also Listen-in) Call Forwarding

•ForwardCalls

• Cancel Call Forwarding Call Waiting

• Enable Call Waiting

• Pick Up a Waiting Call

• Swap Between a Current Call and a Call on Hold

• Disable Call Waiting Clearing a Command Sequence Conference Calls

• Set Up Conference

• Add To Conference Day Ringing/Night Ringing

• Enable Day Ringing

• Enable Night Ringing Disconnect From a Call Help

* Flash

Flash

# #

Flash Flash

Flash * *

nnn..

7 8

Hold

• Put a Call On Hold

• Retrieve a Call From Hold

• Swap Between a Current Call and a Call on Hold Hook Flash to Central Office Line (Centrex/CLASS

Inside Line (Disconnect from CO line)

)

Flash

* Flash Flash

Flash

Line and Extension Numbers

• Announce Line and Extension Numbers Listen-in (Screen Voice Mail) See warningbelow

• Listen in to a call or voice mail in progress

• Barge-in after listening

Flash

Operator

• Dial the Operator

Outside Lines

• Obtain an Outside Line

Paging

• Default extension number for paging 111 Park Orbits

• Default park orbit extension numbers 100 - 110

• Transfer to a park orbit

Flash

Passwords

•EnterPassword

• Change Password

Telephone Operations

9 #

User’s Guide

Pick Up

• Pick Up Ring Group

• Pick Up Any Ringing Phone

• Pick Up Ringing Speaker Transferring Calls

• Direct (Blind) Transfer

• Set Up Transfer

• Complete Transfer

a. This feature must be enabled for the Central Office line you are using with Admin-

Tool. See The NexPath Telephony Server System Administration Guide.

b. WARNING: Listening-in to a conversation without the consent of one or both par-

ties may be a violation of local, state, and federal privacy laws. It is the responsibility of the user of the NexPath Telephony Server, when using features of the system, to assure that they are in compliancewith all applicable laws.

0 0

0 1

Flash Flash Flash

4 5 6

CHAPTER 3 Voice Mail

The NexPath Telephony Server incorporates a complete integrated voice mail system, essentially allowing each user of the NexPath Telephony Server to have his or her own answering machine.

Each user can be assigned his or her own voice mailbox. Each voice mailbox can be associated with one (or more) normal (voice) extensions and is assigned its own, unique extension numberso that it can be dialed directly. Voice mail boxes can also be created and utilized independently of any inside extensions.

Voice mail messages are stored in each mail box until they are specifically deleted by the user. Messages continue to accumulate up to the maximum limits set for each mail box in the configuration set up by the system administrator. See “Voice mail” on page 50 in the System Administration Guide for further details.

You can access your voice mail from any telephone either inside or outside your building by dialing your voice mail extension number, or, if the system is connected to a network, by accessing your voice mailbox from a computer. See Chapter 4: Windows Desktop Tools- NexPath Dialer starting on page 65 and Chapter 6: TelOper: the Web Browser Desktop Interface starting on page 109 for details on accessing your voice mailbox from a LAN connected computer.

Determining if you have new messages in your voice mailbox

You have a new message ormessages if you pick up your telephone and hear a “on-off-on” or “stutter” dial tone, for a few seconds, instead of the normal, steady dial tone.

User’s Guide

If you have a telephone with a voice message light, one that is compatible with the VMWIor FSK signalling technique, then the voice message light will also be illuminated, indicating new messages.

The LAN based programs NexDial, NexDirector,andTelOper, also provide computerscreen indications of unread voice mail.

Accessing voice mail from your telephone

To get into your voice mailbox:

1. Pick up any telephone in the system.

2. Enter your voice mailbox extension number (as assigned to you by your system administrator).

3. During the playing of your greeting, press the key on your telephone.

4. Enter your password when prompted. If you make a mistake, you can press and start re-entering your password, or press and return to your greeting.

5. If yourpassword is accepted, you will be placed “in voice mail”, and the system will announce the number of new and old messages in your mailbox, or tell you that there are no new messages. Note that, even if the announcement says you have no new messages, you can still play any old messages in your mailbox by following the instructions presented below for playing back messages.

When you are “in voice mail”, there are two menusthat you can access, the Main Menu and the Message Menu. If you have unreadmessages, then you directly enter the Message Menu, as show in Figure 3-1

Voice Mail

below. Or, if you press from the MainMenu, you will reach the Message Menu. WhenintheMessage

Menu of voice mail, the buttons on your telephone will have the following meanings:

MESSAGE MENU

PLAY CURRENT MESSAGE

FORWARD

MESSAGE

FOWARD

GROUP

EXIT

VOICE MAIL

FIGURE 3-1. Telephone keypad when in voice mail: Message Menu

CALL PERSON

WHO LEFT

MESSAGE

FORWARD

5 SECONDS

MESSAGE

RETURN TO MAIN MENU

PAUSE/

RESUME

BACK

5 SECONDS

MESSAGE

DELETE CURRENT MESSAGE

When you press fromthe Main Menu, and there are messages in your voice mail box, then the first mes-

sage will begin playing immediately.

User’s Guide

If you do not have any unread messages when you enter voice mail, or you press from the Message

Menu, you will be at the voice mail Main Menu. WhenintheMain Menu of voice mail, the buttons on your telephone will have the following meanings:

MAIN MENU

GO TO

MESSAGE

RECORD

GREETING

CHANGE

PAGER

NUMBER

EXIT

VOICE MAIL

FIGURE 3-2. Telephone keypad when in voice mail: Main Menu

SET NORMAL/

ALTERNATE

GREETING

PLAY

GREETING

PLAY

NAME

RECORD

NAME

ADD

GROUP

SEND

MESSAGE

REMOVE

GROUP

HELP

Note While you are “in voice mail”, the buttons on your phone will only perform the functions described

above. The other telephone system control sequences described in Chapter2: Telephone Operations starting on page 7 are not functional while you are in this mode.You can exit voice mail at any time either by hanging up or by pressing the Exit Vo ice Mail key , at which tim e you will hear an

announcement that you are exiting voice mail and then an inside line dial tone.

To play back the messages in your voice mailbox:

1. Get into voice mail for your extension, as described above.

Voice Mail

2. If there are new messages, the first message will begin playing immediately. Otherwise, press the Play key to begin playback of the first message in your mailbox. Message are sorted into two groups,

unread messages, and messages that have been listened to. For each group, note that playback wil l start with the oldest message in your mailbox for that group. The messages are played back oldest first followed by the next, and finally the most recent message (in each group). Once a message h as been listened to, it moves from the unread group to the listened-to group, and is placed in time order for that group. The unread message group is played first, followed by the listened-to message group.

3. Use thekeys on the telephone keypad as definedin the Message Menu diagram above (Figure 3-1) to pause, resume, skip forward 5 seconds, jump back 5 seconds, delete, or proceed to the next or previous message.

Note After playback of the first message completes, the second message will not start playing until you press

the Next key , or thedelete key to delete the message. If you wait a few seconds after a message has completed, you will get a voice prompt to help you with the key assignments.

Forwarding a message to another mail box

While playing a message, or after amessage has completed playing, you can forward themessage to another mailbox by pressing , then entering the mailbox extension number when prompted of the mailbox to which to forward the message. You can optionally record an introduction to this message. The message, plus introduction if recorded, will be also be prefixed with your Short Name, oryour extension number, as described below in “Recording a short name” on page 58. Complete your introduction (or skip it) by pressing the key. You can also cancel the forwarding operation by pressing the key on the telephone keypad.

If instead of entering a voice mail box, you enter an inside extension number, the system will forward the selected message to the voice mail box associated with that inside extension.

Forwarding a message to a group

While playing a message, or after a message has completed playing, you can forward the message to a group by pressing . If groups have been configured for your mailbox, then the system will announce a list of groups to select from. Afterselectinga group from the list, you can optionally recording an introduction. Complete yourintroduction (or skip it) by pressing the key. You are then prompted to proceed to forward

User’s Guide

(copy) the message to the group selected by pressing the key. You cancancel the forwarding operation by pressing the key on the telephone keypad.

In order to forward a message to a group, the group must first be added to this mail box. See “Adding a voice mail distribution group” on page 58 for details.

Call the person who left a message

Callers can enter a call back number by pressing then after leaving a message. You can dial the call back number of a person who left a message by pressing while the message is playing, or after the message has completed playing. Dialing the call back number will dialthe number left by the caller, or will dial the caller ID of the caller, if available. If the caller ID is dialed, then 11 digit calling is used, starting with a 1 followed by the area code and number. Otherwise, the call back number is dialed exactly as entered by the caller, with no other digits prepended.

You can return to voice mail after dialing the call back number by pressing the key.

Getting a help message during voice mail

Whenever you are in the voice mail Message Menu or the Main Menu and you pause for a short time, the system will prompt you with a voice message explaining the meaning of the telephone keys with regards to voice mail operations.

You can get help while your are in voice mail as follows:

• Enter the voice mail Main Menu and doing nothing for a few seconds.

• Touch the Pound key while in the MainMenu.

• Pause a message (in the Message Menu) with the pause key and then wait a few seconds.

To record your standard or alternate greeting

1. Get into voice mail for your extension, as described above, and assure you are inthe Main Menu by hit-

ting .

2. Press the Record Greeting k ey .

3. Then press to record the standard greeting, or to record the alternate greeting.

4. Wait for the “record greeting” voice prompt.

5. Record your greeting.

6. After you have finished speaking, press or to end recording your greeting.

To listen to your standard or alternate greeting

1. Get into voice mail for your extension, as described above, and assure you are inthe Main Menu by hitting .

2. Press (the Play Greeting key)

3. Then press to play your standard greeting, or to play youralternate greeting.

To set your Standard Greeting or Alternate Greeting

You can choose between two greetings for your voice mail box. This is useful if you have a regular daily greeting and a d ifferent greeting when you are out of the office. The Set Normal/ Alternate greeting key toggles between these modes. To set you standard or alternate greeting do the follow:

1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hitting .

2. Press to toggle the greeting mode between standard and alternate. The system will announce the set-

ting: Standard or Alternate. It will stay in this mode until you hit again from the Main Menu.

Voice Mail

Note If you have not recorded your own personal Standard orAlternate greeting, then the system standard

greeting will be used: “The p erson you dialed is not available...”.

Accessing your voice mail from an outside line

To access your voice mailbox from outside your facility:

1. Dial your company and wait for your system to pick up.

2. During your company’s auto-attendant greeting, dial your voice mail extension number (as assigned by your system administrator). Or,if your company phone is generally answered by a receptionist, have the receptionist transfer you to your voice mail box extension.

3. During the playing of your greeting, press the key on your telephone.

User’s Guide

4. Enter your password when prompted. If you make a mistake, you can press and start re-entering your password, or press and return to your greeting.

6. Use thetelephone keypad as described in the diagrams on page 50 and page 52 to play back your messages. Note that if you do not remember the key seque nces available, you can wait a short time and the system will announce them to you.

Note If you do not remember your voice mail extension number, you can dial your normal extension number

and wait for it to roll over to voice mail.

Getting into your voice mail box if your mailbox is full

If your voice mailbox is full and you try to access your voice mailbox from a telephone, you will get a, “This voice mailbox is full” message. You can still get into your mailbox from your t elephone, however, by first “going under password protection” as follows:

1. Pick up a phone, or otherwise get an inside line dial tone.

2. Enter . The system will ask you for your password.

3. Enter your password.

4. If yourpassword is accepted, you will get a voice prompt and another inside line d ial tone.

At this point, you are “under password protection” and you can enter your voice mail extension to get into your mailbox. Once in voice mail, all of your normal voice mail functions will be available, such as for PLAY, for DELETE CURRENT MESSAGE, etc. Removing some of the messages in your mailbox at this time will eliminate the “mailbox full” problem.

You can also enter the , and then your password, during the announcement that the mail box is full. Alternately, if you are connected to the NexPath Telephony Server over a network, you can use the NexDial

or TelOper program to delete messages from your voice mailbox. You can also use NexDial or TelOper to copy messages from your voice mailbox to a local computer for storage.

To enter a numeric pager number

You can program any voice mailbox to dial a numeric p ager when a new voice mail message is received. The pager will be sent the caller ID of the person that left the message if you have caller ID enabled from your telco, and the caller ID is not blocked or unavailable from the call. In the event the caller ID is u navailable, the extension number of the central office line that the callcame inon is sentto the pager. In addition, the voice mail box number and the number of new messages is also sent to the pager.

To announce your numeric pager number do thefollowing:

1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hitting .

2. Press (the Change Pager Number key) either during or after the announcement of the number of

3. Press any key but or to return to the Main Menu in voice mail

To delete your current pager number, do the following:

1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hit-

2. Press (the Change Pager Number key) either during or after the announcement of the number of

3. Then enter to delete the current pager number and disable paging.

messages in your mailbox, to announce your pager number.

ting .

messages in your mailbox.

Voice Mail

To enter a new p ager number, do the following:

1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hitting .

2. Press (the Change Pager Number key) either during or after the announcement of the number of

3. Then press to enter a new pager number, and terminate the entry with a key.

If your pager number is a long distance (10 digit) number, then you must precede it with a “1”. The system

does not automatically add a “1” to 10 digit numbers. After pressing (the Change Pager Number key), all digits except or function as shown in Figure 3-

2 on page 52, to return to the Main Menu in voice mail. After one of these digits is pressed, the digits and resume their regular functions as show in the Figure

messages in your mailbox.

User’s Guide

The NexPath Telephony Server is compatible with numeric pagers that accept the entry immediately after answering the call. Pagers that have an attendant menu, or require additional PIN numbers to be entered, are not compatible with the current release of the software.

Note Additional pager characteristics may be set using TelOper or NexDial.

Recording a short name

You should record a short name for your voice mail box, since this is the announcement that is prepended to any message that is copied (forwarded) to another voice mail box. Otherwise, the copied message will be identified as “Extension 501” or the like.

When you record your short name, it is copied to the f ile dial_nnn.au(nnn is the extension number, such as

301) in the auto-attendant area, and is used by the Dial By Name auto-attendant to announce your extension prior to transfer. All extensions t hat forward to this voice mail box will have the file dial_nnn.au updated by the new short name recording.

To record a short name, do the following:

1. Get into voice mail for your extension, as described above, and assure you are inthe Main Menu by hit-

ting .

2. Press and begin speaking at the “recording” prompt. You have three seconds to say your n ame, and

3. You can play your short name by pressing (make sure you are in the Main Menu asdescribedin#1).

then recording automatically stops.

Adding a voice mail distribution group

You can use the telephone keypad to add a voice mail distribution group, to which you can distribute (or forward) messages. Only system groups, i.e., groups created by the system administrator, can be added using the telephone keypad. See “Voice Mail Distribution Groups” on page 78 in the System Administration Guide for details on adding system groups. User groups can be added using theWindows programNexDial. See “Adding and Using Voice Mail Distribution Groups” on page 87 in this manual.

Voice mail distribution groups must first be added before they can be used to which to send messages. Select which group you want to add as announced by the voice prompts.

Voice Mail

The addition of a system voice mail distribution group makes it available for forwarding only in the current voice mail box.

Note You cannot forward or send messages to groups unless the group has been added for use by this voice

mail box. You can only add system groups from the telephone keypad. System groups are created by the system administrator. See “Voice Mail Distribution Groups” on page 78 of the System Administration Guide. You can create your own privatedistribution groups (user groups) using

NexDial. See “Adding and Using Voice Mail Distribution Groups” on page 87 for details.

Removing a voicemail distribution group

Voice mail distribution groups can be removedfrom the list of groups for this mail box, by pressing from the Main Menu. Follow the voice prompts and select which group you wish to remove. If you do not make a choice, after a few seconds, the system will return to the Main Menu.

The removal of a system voice mail distribution group only affects the current voice mail box.

Sending a message directly from voice mail

It is possible to record a new message while in voice mail,and send it toeither a group or an othervoice mail box. This feature is selected from the Main Menu, by pressing the key. You will be prompted to first record your message, then, allowed to choose whether youwant to send the message to a voice mail box or a group. If you select a group, you will be prompted to select the group from the list of groups configured for this mail box. See “Adding a voice mail distribution group” on page 58 above.

During recording of your message after pressing the key, you can press the key at any time and the system will pause recording and announce a menu of options. These options are similar to the options available to a caller while leaving a voice mail message (see below), and allow you to use the NexPath Telephony Server as a simple transcription device. You can replay the message, pause it, skip forwardor back 5 seconds, and resume recording or record over portions of the message. If you resume recording, you must press the key to pause recording and acces s this menu again.

User’s Guide

During recording of a message after the Send Message command, you can press , and you will be

prompted with the following choices: .

1 2

4 5 6 7 #

The system announces the menu of choicesto assistthe caller, after a user presses while in the recording

Rewind and Play: Rewind and play message from the beginning. Pause/Resume: Toggle between playing and pausing. Record: Begin recording at the current location in the message (if not at the end of the

message, over-writing the message at that point).

Rewind and Record: Start over and re-record the message from the beginning. Back 5: Skip back 5 seconds and begin/continue playing this message. Forward 5:Skip forward 5 secondsand begin/continue playing this message. Call back number: Enter a call back number. Send: Send the message. Cancel and return: Cancel the message, and go to the Main Menu.

mode of the Send Message command. If you resume recording and want to pause again, you must press the key to access this m enu again.

Voice Mail

The following pictorial diagram shows the options as listed in the table above, for the SendMessage command, after pressing during recording:

PRESS 1 DURING RECORD

(SEND MESSAGE)

REWIND &

PLAY

MESSAGE

PAUSE/

RESUME

RECORD

REWIND &

RECORD

ENTER

CALL BACK

NUMBER

CANCEL &

GO TO

MAIN MENU

BACK

5 SECONDS

FIGURE 3-3. Keypad options for Send Message after pressing during Record.

FORWARD

5 SECONDS

SEND

MESSAGE

User’s Guide

Features Available When Leaving a Message

There are a number of features that are available when a caller is leaving voice mail. Youmay want to make the caller aware of these capabilities in your greeting. The “Press 1” function operates differently depending on whether the voice mail greeting is still in progress, or recording has begun. This is described below.

Keys that callers can use during the greeting when they are in voice mail

You may want to let callers know they can press the following buttons while listening to your greeting but before recording begins:

0 1

Go to the extension defined as the operator’s extension by your system administrator Exit voice mail and go to the extension definedas the voice mailexit extension by your

system administrator (usually the top of the day auto-attendant) Skip the rest of the greeting and go directly to record

Keys that callers can use during or after recording a message

After recording begins, callers can press , and they will be prompted with the following choices: .

1 2

4 5 6 7

Operator: Send the message, and go to the extension defined as the operator’s extension by your system administrator

Rewind and Play: Rewind and play message from the beginning. Pause/Resume: toggle between playing and pausing. Record: Begin recording at the current location in the message (if not at the end of the

message, over-writing the message at that point).

Voice Mail

The system announces the menu of choices to assist the caller, after they press while in the recording

Send and exit: Send the message, and go to the extension defined as the voice mail exit extension by your system administrator (usually the top of the day auto-attendant)

Cancel and exit: Cancel the message, and go the extension defined as the voice mail exit extension by your system administrator (usually the top of the day auto-attendant)

mode.

User’s Guide

CHAPTER 4 W indows Desktop Tools-

NexPath Dialer

NexPath provides a network-based dialer application called NexDialTMfor use on Win95/98/ME and WinNT4/2000 systemswith the Release 6 software.NexDial is similar to Microsoft's dialer, but includes the many features of the NexPath system, such as hold, transfer, consultation transfer, conferencing, and additionally voice mail access. There is also a Voice Mail indicator and a Do Not Disturb indicator. You can maintain your own phone book, and view and filter the call log.

The NexDial program interfaces to the NexPath system using the Nexpath API, a LAN-based Simple Computer Telephony Protocol (SCTP)that is more powerful and far easier to use than Microsoft TAPI. NexDial was the first commercial implementation of SCTP. SCTP is an emerging new standard for client-server computer telephony.

The NexDial program will run on any Win95/98/ME or WinNT 4.0/2000 system with TCP/IP installed. You must have TCP/IP installed and configured, and an IP address and/or a system name assigned to the NTS Server, in order for NexDial to be able to contact the NTS Server. See the chapter Network Installa- tion startingonpage21oftheSystem Administration Guide for details on connecting the NexPath Tele- phony Server to a network.

User’s Guide

Installing the NexDial dialer program

1. Insert the NexPath Telephony Server Release 6 CD-ROM in the Win95/98/ME or WinNT/2000 system from which you want to run the dialer.

2. Click on Start,thenRun,thenBrowse and select the file setup.exe in the Release6\NexPathDialersubdirectory of the CD-ROM. Follow the prompts to install the program on your system.

Note If you are upgrading a previous version of NexDial,itisnotnecessary to uninstall the previous version

of NexDial. The Install program will copy your configuration data to the proper place in the Windows Registry, and label your current configuration Default as described in the steps below. The old version of the NexDial executable will be overwritten with the new version.

Configuring the dialer

FIGURE 4-1. Configuration Management Screen

1. Once installed, start the NexDial program by clicking on Start,thenPrograms,thenNexPath Dialer, then NexDial.

Windows Desktop Tools- NexPat h Dialer

The NexDial Configuration Managementwindow shown above will only appearif you have more than one configuration defined. In situations where this is the first installation, there will not be any configurations defined. In this event, click on Add, and a window will pop up prompting you for a configuration name. Enter a descriptive n ame, such as “Ext. 301” and click OK. The Configuration window will then appear as show in Figure 4-2. You can then enter the system parameters as described below.

Otherwise, if you have previously installed a version of the Dialerthat didnot have configuration management, your previous entry will get converted to a configuration named “Default”.

The configuration m anagement screen is used to manage multiple dialer windows on the same client computer. This will allow you to have several dialer windows running, each logged into a different extension, or, if necessary, different NexPath Servers.

User’s Guide

System name or IP address

Extension you are using

4 digit voice mail password

Optional voice mail boxes to monitor. If any of these have an unread message, the voice mail button will flash red.

FIGURE 4-2. Configuring setup parameters for NexDial

2. To login to the NexPath Server, select the configuration that you want, and thenclick on Login.

3. You can always return to the Configuration Management window as follows: At the top of theNexDial window, click on Tools,thenConfigure.TheNexDialConfiguration window will appear.

Windows Desktop Tools- NexPat h Dialer

4. If you are defining a new configuration, click inside the System Name box,then t ype in the system

name assigned to your NexPath Telephony Server. If your system name is not available from DNS (Domain Name Service), or in the \Windows\Hosts file, then you must type in the IP address of the NexPath Telephony Server instead.

5. Add your extension number and password to the boxes in this screen. The extension number is the

number of the extension that you are controlling next to your computer. The password is a valid password on the NTS Server. The password must be the password of a user that owns, or has permission to control, the extension you have typed in t he extension box. The owner of an extension has permission to control it, and anyuser with administrative privileges has permission to control any extension. If you enter the password of a user that does not have permission to control this extension, you will get a connection error.

6. If desired, you can also specify the extension numbers of up to three voice mailboxes that will be moni-

tored. If there is any unread voice mail in any of these voice mail boxes, an indicatorwill flash indicating new messages. The first voice mailboxin thelist is theone thata call issent to if thebutton Send to VM is clicked when a call is ringing in. If you do not wish to be notifiedof any voice mail,or send calls to voice mail, these entries may be left empty.

7. The password you use must have access to voice mail boxes, in order for the voice mail window to

allow access.

8. Click OK when done.

User’s Guide

9. If you would like for the dialer to screen-pop upon anoff-hook condition, or upon an incomingcall, or display the caller name instead of the caller number (Caller ID),these options can be selected under the

Tools->Options menu.

FIGURE 4-3. The Tools->Options menu in NexDial

You can also select “Strip Service Codes” and “Strip Carrier Access Codes” to cause NexDial to process the dialed number display (Current Call in the bottom status area). Selecting these options will delete codes like *82 or *10222 from the number that is displayed, for visual clarity.

Windows Desktop Tools- NexPat h Dialer

YouarenowreadytouseNexDial! To login to the NexPath Server, select the configuration that you want, andthenclickonLogin.

Note When a new configuration is activated using AdminTool on the NexPath Telephony Server, the

network connection will be terminated and restarted to all clients . This will cause an error box to popup on the clients running NexDial. Click Okayon this pop-up, and then restart NexDial to re-login to the Server. Otherwise NexDial will not be operational.

Features available with NexDial Dialer Window

Screen pops

Whenever a call is ringing your extension, or you have a waiting call, you can configure NexDial to de-iconify (i.e., screen-pop) and focus to the top of your screen. You can then view the caller ID of the incoming call before you answer it, and youdo not haveto s earch forthe application among the various windows you are using. You can also configure NexDial to screen-pop when you take your telephone off hook as well. This is set under the Tools->Options menu.

Note The buttons listed below will be grayed out unless they are appropriate for the currentstate of your line.

For example, Dial will be grayed out until you take your phone off-hook, and Hold will be grayed out until you’ve established a call. NexDialis designed to make calls with the telephone in the off- hook condition. In the currentsoftwarerelease, NexDialdoes not do, however. See the chapter for details on installing TAPI.). NexDial is not

Also, buttons will change names as appropriate to a line’s state. For example, the Dial button will change to Transfer ifyou areon a call, since dialing wouldmakeno sensewhile inthe middle of a call.

Installing the NexPath TAPI 2.1 Service Provider starting on page 129

a TAPI application.

place on-hook calls (the TAPI applications

User’s Guide

The numeric keypadand the Dial/Transfer button

The numeric keypad within NexDial can be used to enter a phone number, or you can type a number in from the PC keyboard. If you have dial tone, then the button below the Number toDial box will say Dial,and can be clicked with the left mouse button to dial that number. Youcan enter extension numbers or 7 or more digit offsite numbers in the Number to Dial box. It is not necessary to enter a 9,but you must enter a 1 if it is required by your telco. You can seize a particular outside line by entering the extension number of the outside line, followed by a comma for a short delay.

If you are on a call, the button belowthe Nu mber toDial box willsay Transfer,and can be clicked to transfer your call to the number entered. This is equivalent to the Direct (Blind) Transfer chapter Telephone Operations such as inside extensions, park orbits, voice mail boxes, automated attendant extensions, and speed dial extensions. To transfer to offsite numbers, you must use either a speed dial extension, or a Setup/Complete transfer as described below.

You can retrievea call from a Park Orbit by entering the park orbit extension number in the Number to Dial box, and clicking Dial. You must be receiving inside dial tone to retrieve a call from a Park Orbit.

starting on page 44. You can only transfer to three digit extension numbers,

as described in the

The NexDial application should appear similar to the following:

Windows Desktop Tools- NexPat h Dialer

FIGURE 4-4. NexDial

Network Dialer Application.

User speed dial buttons

Up to seven user defined speed-dial numbers can be specified for use inside NexDial.UseEdit->Speed Dial 1-7 at the top of the NexDial window to set up the names and numbers to be associated with each speed

dial button. Whenever you areoff-hook and have dial tone, you can click on any speed dial button and that number will be dialed for you. When you are on a call, clicking one of the speeddial buttons will transfer your call to that number.

User’s Guide

Note User speed dial buttons created in NexDialare not the same thing as system speed dial extensions,setup

by the system administrator.

You can program a speed dial button to pickup a ring group, by entering the group number (a number between 0 and 9) in the Speed Dial Number box, and clicking on the option box Group to pickup at the bottom of the Edit Speed Dial dialogwindow.

The function buttons below the keypad

The six buttons below the numeric keypad and the speed dial buttons allow complete call control from the desktop. These buttons have the following functionality:

Hold If you are in the middle of a call:

• Pressing this button will push the current call onto the top of the hold stack. This means that, if no one is in Hold 1, then the current call will go into Hold 1. If there is already a call in Hold 1, though, and you press Hold, the call that was in Hold 1 will be pushed down to Hold 2, and the current call will go in Hold 1.

If you have inside line dial tone:

• This button will retrieve whatever call is currently inHold 1, pulling any other calls in the hold stack up one level

Swap Hold Swaps your current call with any call in Hold 1. Disconnect Disconnects your current call, giving you back an inside line dial tone.

Windows Desktop Tools- NexPat h Dialer

Set up/Complete Transfer Will set up a consultation transfer to the number listed in the Number

to Dial box. That is, it will put the current call in hold, and give you

back inside dial tone, allowing you t o dial another number. When connected to this new number, the button will change to Complete Trans- fer. Click on Complete Transfer to transfer the call currently on hold to the party you just dialed.

If the party you call ed doesn’t want the call, disconnect from the new party using Disconnect, then try another number or use Hold to retrieve the first caller.

Pick up If you are in the middle of a call and have call-waiting enabled, you

will hear two beeps i f a new call is received while you are off-hook. Pressing Pick up will place your existing call on hold and pick up the

waiting call. You can then use Swap Hold to toggle between the two calls.

Note: information on the incoming call will be displayed on the Incoming Call status line.

Set up/Add to Conference Pressing the Setup Conference button puts the current caller on hold

and reserves a conference circuit. After connecting to a second party, pressing Add to Conference bringsthe first caller back fromhold, and puts all three of you together in a conference call.

You can press Setup Conference again to place both parties on hold, then call another party and add them into the conference by pressing

Add to Conference again.

Listen/Barge VM Clicking the Listen VM button will allow you to screen your voice

mail while it is in progress. You can listen without the caller’s knowledge, and determine if you want to take the call. After you press the Listen VM button, the button legend will change to Barge VM.Click- ing it when it is labelled Barge VM will barge into the voice mail in progress, if a caller is currently leaving a voice mail message. The voice mail box used is the first voice mail extension that was setup in the Tools->Configurescreen.

User’s Guide

Send to VM Pressing the Sendto VM button will send a ringing call, or a waiting

call, to the first voice mail extension that was setup in the Tools->Con- figure screen. Your telephone may be either on or off hook for this operation.

Call Waiting You can enable call waiting o n your extension by checking the check

box next to this legend. With call waiting enabled, while you are on a call, if another call comes in it will generatea “beep-beep” sound in the telephone. The caller ID of the incoming call (if you subscribe to caller ID from the telephone company) will be displayed on the Incoming Call status area at the bottom of the NexDial window. Youcan pickup the waiting call by clicking the Pickup button, as describedabove under Pickup. You can disable call waiting at your extension by clicking on the Call Waiting check box until there is no check mark.

Do Not Disturb Pressing the Do Not Disturb button will toggle the extension on and

off line, i.e., will toggle the extension from Accept Calls to the Do Not

Disturb mode. When in the Do NotDisturb mode, the red Do Not Disturb legend will appear in the lower right hand region, and the but-

ton will be red. In this mode, all calls will either go directly to voice mail, or will go to the forwarded extension, or will ring busy. The extension will also be removed from any call distribution group for which it has been configured. It will be returned to the call distribution group, and begin accepting calls, when in the Accept Calls mode (grey button).

Not Forwarded/ Forward To To forward the extension to another number, enter the n umber in the

edit box and click the adjacent button. It should turn red with Forward To on the button. Click the button again to cancel forwarding. Youcan enter seven or more digit offsite numbers, if your extension has Offsite Forwarding permissions. A leading 9is not required, but you must enter a 1 if your telco requires it. See your system administrator for details.

Windows Desktop Tools- NexPat h Dialer

Voice Mail The voice mail button, located at the lower left hand corner of the

screen, will turn red if there is unread voice mail in one of the voice mail boxes setup in the Tools->Configure screen. When button is clicked, a separate voice mail w indow willpop-up that allows you to review and manage your voice mail. See the next section Voice Mail Access from NexDial for details.

Phone Book This button allows you to maintain a personal phone book on the Nex-

Path Server.

See Chapter 2, Telephone Operationsfor further information on using various telephone system call control features.

Status information

Status information for your extension is shown below the ten buttons, including:

Current call Shows who called whom in the current call. For incoming calls from

outside the building, Caller ID information is displayed if available.

Hold 1 Shows the same information as the CurrentCallline above,but shows

it for the call p laced at the top of the hold stack. This call can be retrieved by getting inside line dial tone and pressing the Hold button.

Hold 2 Shows the same information as the CurrentCallline above,but shows

it for the call placed in the middle of the hold stack. Retrieving the call in Hold 1 will move a call from Hold 2 to Hold 1.

Hold 3 Shows the same information as the CurrentCallline above,but shows

it for the call placed in the bottom of thehold stack. Retrieving the call in Hold 1 will move a call from Hold 3 to Hold 2.

Incoming call Shows either the extension number of an incoming call, or, if the call

originated outside the building, Caller ID information if available. You can use this information to decide whether or not to take the call

User’s Guide

Voice mail If you have new (unread)voice mail, the VOICE MAIL button will

turn red in t he lower left-hand corner of the NexDial window while there are unread voice mail messages. You can press this button to pop up a separate wi ndow to review your voice mail messages.

Do Not Disturb The words Do Not Disturb will flash in red whenever your extension

is in the Do Not Disturb mode.

Setting Day/Night Mode

If you have Day/Night Mode permissions, you can set the NexPath TelephonyServer D ay or Night mode. Select Tools->Day/Nightfrom the NexDial menu bar. Click on the radio button for the mode you wish to set, the click OK to change the Day/Night mode setting. Click Cancel to cancel any changes and keep the Day/Night mode the same.

Changing your password

To change your NexPath Telephony Server password, select Tools->Chg Password from the NexDial menu bar. Enter your old four digit password, and your new four digit password, then click OK. Note that this is the user password on the NexPath system, the same that you used for logging into NexDial orfor accessing your voice mail, and must be four numeric digits. Takecare to remember your new password. Yoursystem administrator can recover your user password if you forget it, but recovering the administrator password is very difficult and requires factory assistance.

Selecting the audio player

You can select the audio player of your choice for playing voice mail messages. The Windows program

mplayer32.exe is used by default. You may find that the component player mplay2.exe or wmplay.exe in the Windows Media Player directory is preferable.

Windows Desktop Tools- NexPat h Dialer

Voice Mail Access from NexDial

By clicking the Voice Mail button at the lower left hand corner of the NexDial window, you will get a popup window that shows current voice mail and allowsyou to listen tomessages (either onyour computer using multi-media or through the telephone), delete them, copy them to other mailboxes, etc.

The voice mail box that you are accessing is shown in the select or box at the top of the window. If your password allows you access to other mailboxes, then they can also be viewed by changing the selector box next to the label Voice Mail Box. Otherwise, you may have access to only one voice mailbox. The voice mail access window appears as follows:

Click on column bar to sort on that column. Click again to reverse sort order.

Notes can be added for each voice message

FIGURE 4-5. The Voice Mail Window inNexDial

User’s Guide

Playing back a message

To play a voice mail message on your computer, select the Listen with computer radio button at the bottom of the Voice Mail screen. Then select a message to play by clicking on it. Then click the Play button and the audio player will pop-up and play the message on your computer’s multimedia system. You must have an audio card and speakers installed for this function to work.

If you do not have multimedia, or do not wish tolisten with your computer, you can click on the Listen with phone radio button and select a file to play. Lift the telephone receiver of the extension NexDial is logged into, and click the Play button, You will hear the message being played on the telephone. Note that the standard voice mail control buttons on the keypad do not work in this mode, and thereis nomethod ofstart/stop/ skip-ahead when you are playing the message over the telephone using your computer.

You can also play a message by double clicking it, rather than clicking on it and then clicking the Play button.

Note The Play button will be grayed out if you have not selected a file to play, or you have selected Listen

with phone and your telephone is not off-hook.

Calling the call back number

You can dial the caller ID or callback number of the person that left themessage, and select whetherthe call back should be a 1+, 10 digit, or 7 digit number to dial. For each voice message that is highlighted, the callback number (if the caller left one), or the caller ID, is displayed near the center of the voice mail screen. You can dial the displayed number by clicking the Dial button next to the number , with your extension offhook and receiving inside dial tone. You can edit the call back number, if necessary, before clicking on Dial.

Saving a copy of the voicemail file to the local computer

You can save a copy of any voice mail message to you local PC file system by doing the following:

1. Select the message you would like to save by clicking on it.

2. Select File -> Save on the voice mail dialog box menu bar.

3. Pick the name and location to save the file using the pop-up file browser.

Windows Desktop Tools- NexPat h Dialer

Forwarding a message to another voice mail box or a group

You can forward (copy) a message to another mail box by doing the following:

1. Select the message you would like to forward by clicking on it.

2. Select the voice mail box or group to which to copy the message, using the selector box by the CopyTo button at the lower portion of the Voice Mail dialog box.

3. ClickontheCopy To button.

4. If you wish to copy (forward) the message without an introduction, click No.

5. If you wish to record an introduction to the message, lift your telephone off-hook and click OK on the dialog box. Your telephone will announce “Recording...<beep>”and you can record anintroduction up to the maximum message length of yourmailbox. When you have completed recording your introduction, either hang up or press the # key.

6. You can cancel copying the message at any step by clicking Cancel.

7. Confirm that you wish to forward the message by clicking OK on the pop-up confirmation box. You can cancel the copying operation by clicking Cancel.

Note If the group to which you wish to copy (or forward) the voice mail message does not appear in the

selector box, then you needto add or create the group as described below in “Adding and Using Voice Mail Distribution Groups” on page 87

Recording your Standard Greeting

The NexPath voice mail system allows two greetings, a standard greeting and an alternate greeting. You can record your standard greeting from NexDial by doing the following:

1. Lift the telephone extension that NexDial is controlling

2. Click the Record Greeting buttonontheNexDial Voice Mail window

3. Record your standard greeting after the system announces “Recording...<beep>”

4. You can hang up or hit any telephone keypad key to stop recording.

User’s Guide

Recording your Alternate Greeting

To record your alternate greeting from NexDial, do the following:

1. Lift the telephone extension that NexDial is controlling

2. Click the Record Alt Greeting buttonontheNexDial Voice Mail window

3. Record your alternate greeting after the system announces “Recording...<beep>”

4. You can hang up or hit any telephone keypad key to stop recording.

Selecting the Standard or Alternate Greeting

If the check box next to the legend Use AltGreeting is checked, then callers will be greeted with your alter- nate greeting when they enter this voice mail box. I f the UseAlt Greeting box is not checked, then they will be greeted with your standard greeting. You can click on the check box to check and un-check it.

To play back your greetings

In addition to any messages left by callers, the Voice Mail file browser alsodisplays thefiles Personal Greeting (your standard greeting), Alternate Personal Greeting, and Short Name, if you have recorded any of these. You can play the greetings back and listen to them in the same way you play any message. See “Playing back a message” on page 80 above.

Deleting a message or messages

To delete a message, click on it, then click the Delete button,and answer OKto the confirmation box.

You can delete more than one message at a time by highlighting multiple messages in the file display, by dragging the mouse and optionally using the Shift or Ctrl key in the standard manner of Windows.

Windows Desktop Tools- NexPat h Dialer

Announce Time and Date and/or Caller ID

You can have the NexPath Telephony Server insert an audio announcement of the time and date a message was received (the default), or the Caller ID of the caller, or both at the beginning of a voice mail message. This is done by clicking Configuration ->Voice Mail Headers from the Voice Mail window. The configuration options appear as follows:

FIGURE 4-6. VoiceMail Message Options

User’s Guide

Numeric Pager Notification

You can use NexDialto configure numeric pager notification of new voice mail. The numeric pager settings setup screen is accessible from the voice mail window, under Configuration -> Paging Parameters,and appears as follows:

FIGURE 4-7. Numeric Pager Notification for Voice Mail

Windows Desktop Tools- NexPat h Dialer

There is an edit box for entering your pager number. It is notnecessary to enter a “9” to seize an outside line (pagers are assumed to be outside numbers), but you must enter a “1” if is itrequired to dial thenumber. In addition to the pager number, you can set the separator character and a pager d elay for fine tuning the interface to a paging service. The separator character is sent to visually separate the caller ID of the caller leaving voice mail, from the voice mail box number, and the number of unread messages, to assist in readability. It defaults to a ‘*’, and is displayed as a ‘-’ on many pocket pagers. Youcan change this to ‘none’, o r ‘#’.

Note The Nexpath system in the current software release does not support p agers that have a voice menu and

require additional digits to be entered to select numeric paging, or require PIN numbers to be entered.

The pager delay is the number of seconds of delay before sending tone information after connecting to the pager service. Some p ager services are not prepared to accept the touch tones (DTMF tones) as soon as a connection is made. It may be necessary to use this delay to make the paging work properly.

When you have entered your pager settings, click on Save to stored them on the NexPath Telephony Server.

Numeric paging is disabled when the pager number is saved as a blank entry,which will display as ‘none’.

Note Pager services are notoriously unreliable, due to both equipment variations on receiving paging

requests, and antenna coverage and blackouts when inside buildings, etc. You may find that occasionally paging requests are sent by the NexPath Telephony Server, but not successfully delivered to your pager. Some voice mail systems automatically send three requests, to be sure of delivery. The NexPath system does not do this at present, but it is under consideration.

User’s Guide

Email Notification

You can use NexDial to configure notification by email when you have new voice mail. The configuration screen is accessible from the Voice Mail window under the menu bar Configure -> Email Parameters,and appears as follows:

FIGURE 4-8. Email Notification for Voice Mail

Windows Desktop Tools- NexPat h Dialer

Note The Configure -> Email Parameters selection will be grayed out and will not be accessible if email

notification has not been enabled for this voice mailbox. Contact your system administrator to enable email notification for your voice mailbox if the setup screen is not accessible. Enabling email notification must be done in AdminTool by an administrator.

Fill in your email address, and the IP address of y our mail server. You can use the system name if DNS has been enabled on the NexPath TelephonyServer and you have DNS service. Unless you have the services of a network expert, who is very familiar with DNS setup and mail hosts, you will have fewer configuration problems if you use the IP address ofyour mail host.

Note It may be n ecessary to provide the NexPath Telephony Server with a DNS server IP address and a

Domain Name, in order for email to work with certain mail hosts, such as with Linux RedHat 6.0 and later. The reason for this is anti-spamming protections in mail host software (e.g., sendmail), that will not allow a connection from a client unless it provides a fully qualified domain name in the protocol interchange. In order for the NexPathsystem t o providea domain name, both DNS and Domain Name must be programmed. See the the chapter Network Installation the System Administration Guide for details on setting thenetwork parameters.

startingonpage21in

Adding and Using Voice Mail Distribution Groups

Groups may be added to each voice mail box so that voice mail messages can be distributed (copied o r forwarded), in one operation, to multiple mail boxes. In the NexPath Telephony Server, both system groups and user groups exist. System groups can be added from the Voice Mail window, by selecting Configure- >Voice Mail Groups on the menu bar. User g roups can be created and added using the same procedure.

System distribution groups must be first created by the administrator using AdminTool. Then the system group can be added to the choice of possible groups, to each voice mail box. System groups to the group distribution choice from either the telephone keypad or using NexDial. System groups cannot be changed or edited.

User created groups can only be created and added to a given mail box using NexDial. The group creation function is not available from the telephone keypad. However, once created and added, user groups can be utilized for forwarding messages from the telephone keypad. Distribution groups created by a user are private to that user, and are not available for other users.

may be added

User’s Guide

All voice mail distribution groups, whether system or user, have associated with the group a short audio announcement that enunciates a descriptive name of thegroup. This audio announcement is used only from the telephone keypad, to identify each group so that the user can select one for forwarding messages. If the user creates his or her own local group, then he or she must als o record a brief audio announcement of the group name. This recording, for user distribution groups, is created from the same dialog box where the group is created. It is recorded using the logged in telephone extension, as is commonon the NexPath system. If this recording is not created, t hen the group will not be added. The user should be aware of all groups that are added in his or her mailbox, and make sure that audio clips for his or her personal groups are descriptive and distinguishable from other groups in the list.

Once groups have been added (or created), whether system groups or user defined groups, m essages can be forwarded to groups using NexDial, via the Copy To button on the Voice Mail page. Groups to forward messages to are listed in the selector box, along with the other voice mail boxes o n the system.

FIGURE 4-9. Voice Mail Distribution Groups

Windows Desktop Tools- NexPat h Dialer

FIGURE 4-10. Editing a user voice mail distribution group

Personal Phone Book

The NexDial program can be used to maintain a personal phone book. This phone book is storedon the NexPath Telephony Server, and so is available at any client workstation. The phone book is unique to the individual user, identified by the secret password that is used to log in.

The phone book is accessed from the main NexDial window by clicking the Phone Book button at the bot- tom of a page.

Each phone book entry can be added, edited, or deleted by using the buttons at the bottom of the page.

The phone book can be sorted alphabetically, on a given column, by positioning the mouse cursor at the top of the chosen column and clicking the left mouse button. Click again and the column is re-sorted in reverse order.

The phone book can be down loaded to the localsystem, or uploadedfrom the local client system, by selecting the File button on the menu bar as shown in the figure below.

User’s Guide

By applying a normal text editor to the file you save locally,you can see that the personal phone book file is a pipe-separated list, where “|” is the vertical bar or pipe character.Youcan edit or otherwise revise your personal phone book file (perhaps by dumping the contents of an existing contact manager program such as Act! into the file), and using either Notepad or Excel to maintain the file. The file should be stored as a text file and each field should be separated by the “|” character.

Click on any column to sort on that column

Cadence Telephony User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

NexPath Telephony Server

User’ s Guide

Copyright © 1997-2001 NexPath Corporation

NTS SERVER HARDWARE LIMITED WARRANTY

Table of Contents

CHAPTER 1 Intr oduction

Where to go for assistance

Support Policies

Legal Notices

CHAPTER 2 Telephone Operations

General Concepts

Hook-flashes

Beeps and rings

Ring Cadence

Call distribution groups

Ring groups and Pickup groups

Extensions numbers in the NexPath Telephony Server

System speed dial numbers

Accept Calls/Do Not Disturb

Barge In

Barge In

Call Forwarding

Call Waiting

Clear

Clearing a Command Sequence

Conference Calls

Set Up Conference

Day Ringing/Night Ringing

Disconnecting

Disconnect Call

Do Not Disturb

Help

Help

Hold

Put A Call On Hold

Hook Flash the Central Office Line (Centrex and CLASSSMfeatures)

Hook Flash the Central Office Line

Inside Lines

Line and Extension Numbers

Announce Line Number and Extensions

Listen In

Listen In

Night ringing

Operator

Dial the operator

Outside Lines

Obtain an Outside Line

Paging (Public Address)

Park Orbits

Passwords

Pick up

Transferring Calls

Summary of the keypad sequences

CHAPTER 3 Voice Mail

Determining if you have new messages in your voice mailbox

Accessing voice mail from your telephone

FIGURE 3-1. Telephone keypad when in voice mail: Message Menu

FIGURE 3-2. Telephone keypad when in voice mail: Main Menu

Forwarding a message to another mail box

Forwarding a message to a group

Call the person who left a message

Getting a help message during voice mail

To record your standard or alternate greeting

To listen to your standard or alternate greeting

To set your Standard Greeting or Alternate Greeting

Accessing your voice mail from an outside line

Getting into your voice mail box if your mailbox is full

To enter a numeric pager number

Recording a short name

Adding a voice mail distribution group

Removing a voicemail distribution group

Sending a message directly from voice mail

FIGURE 3-3. Keypad options for Send Message after pressing during Record.

Features Available When Leaving a Message

Keys that callers can use during the greeting when they are in voice mail

Keys that callers can use during or after recording a message