IP Phone User Guide
IX-C62
Version 3.97
Apr. 2016
Copyright
Copyright © 2016 Xiamen Cacamle Technology Co.,Ltd. All rights reserved.
Xiamen Cacamle Technology Co.,Ltd. owns all the right to revise and change this document at any
time. And all the illustrations and instructions in this paper are subject to the copyright protection of
legal law. No parts of this publication may be reproduced or transmitted in any form or by any means,
electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the
express written permission of Xiamen Cacamle Technology Co.,Ltd.
When this publication is made available on media, Xiamen Cacamle Technology Co.,Ltd. gives its right
to download and print copies of this content only for private use as a user manual. No parts of this
publication may be subject to alteration, modification or commercial use. Xiamen Cacamle
Technology Co.,Ltd. will not be liable for any damages arising from use of an illegally modified or
altered publication.
Declaration of Conformity
Hereby, Xiamen Cacamle Technology Co.,Ltd. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to support@cacamle.com.
Table of Contents
Overview .................................................................................................................. 1
Packing List ...................................................................................................................................... 1
Hardware Components Preview ..................................................................................................... 4
Icon Preview .................................................................................................................................... 6
LED Instruction ................................................................................................................................ 8
Power Indicator LED ................................................................................................................ 8
Line LED : (Line or Memory Key set as Line)............................................................................ 8
BLF or BLF List Key LED : ( Line/Memory Key set as BLF) ........................................................ 8
Shared Line Key LED : (Line/Memory Key set as Shared Line) ................................................ 9
Other Key Led .......................................................................................................................... 9
User Interface ................................................................................................................................ 10
Phone User Interface............................................................................................................. 10
Web User Interface (Web GUI) .............................................................................................. 12
Getting Started ......................................................................................................... 13
Phone Installation ......................................................................................................................... 13
Initialization ................................................................................................................................... 15
Web Login ..................................................................................................................................... 16
Basic Network Settings .................................................................................................................. 17
To configure a static IPv4 address via phone user interface: ................................................ 17
To configure PPPoE via phone user interface: ....................................................................... 17
To configure Network via web user interface: ...................................................................... 18
PC port................................................................................................................................... 19
Registration ................................................................................................................................... 20
To register via web user interface: ........................................................................................ 20
To register via phone user interface (UDP only): ................................................................... 21
Idle Screen Explanation ................................................................................................................. 22
Customizing Your Phone ............................................................................................ 23
General Settings ............................................................................................................................ 23
Language ............................................................................................................................... 23
Time & Date .......................................................................................................................... 24
Administrator Password ........................................................................................................ 26
Key as Send............................................................................................................................ 28
No Key Entry Timeout ........................................................................................................... 29
Phone Lock & Emergency numbers....................................................................................... 30
Volume .................................................................................................................................. 32
Ring Tones ............................................................................................................................. 34
Headset Use .......................................................................................................................... 37
Screen Saver .......................................................................................................................... 39
Contact Management ................................................................................................................... 41
Local Directory (Local Group) ................................................................................................ 41
Blacklist ................................................................................................................................. 50
Remote Phone book .............................................................................................................. 53
LDAP ...................................................................................................................................... 55
Broadsoft Phone book (Network Directory) ......................................................................... 57
Call History Management .............................................................................................................. 58
To disable call history record: ................................................................................................ 58
To view call history via phone user interface: ....................................................................... 58
To view call history via phone user interface: ....................................................................... 59
To place a call from the call history list via phone user interface: ........................................ 59
To place a call from the call history list via web user interface: ............................................ 60
To add a contact to the local directory (or blacklist) from the call history list : .................... 61
Basic call feature ....................................................................................................... 62
Placing Calls ................................................................................................................................... 62
Answering Calls ............................................................................................................................. 64
Ending Calls ................................................................................................................................... 65
Call Redial ...................................................................................................................................... 65
Call Return ..................................................................................................................................... 66
Auto Answer .................................................................................................................................. 66
Call Mute ....................................................................................................................................... 67
Call Hold/Resume .......................................................................................................................... 68
DND (Do Not Disturb) .................................................................................................................... 68
Call Forward .................................................................................................................................. 69
Call Transfer ................................................................................................................................... 72
Call Waiting ................................................................................................................................... 73
Conference .................................................................................................................................... 74
Call Park ......................................................................................................................................... 76
Call Pickup ..................................................................................................................................... 77
Anonymous Call............................................................................................................................. 79
Anonymous Call Rejection ............................................................................................................ 80
Hotline ........................................................................................................................................... 81
Advanced phone feature ........................................................................................... 84
BLF ................................................................................................................................................. 84
BLF List .......................................................................................................................................... 86
Call Recording ................................................................................................................................ 88
Hot Desking ................................................................................................................................... 90
Intercom ........................................................................................................................................ 92
Multicast Paging ............................................................................................................................ 95
ACD (Automatic Call Distribution) ................................................................................................. 99
SMS (Short Message Service) ...................................................................................................... 100
Voice Mail .................................................................................................................................... 103
Zero Touch ................................................................................................................................... 104
Function keys (DSS keys). ............................................................................................................ 106
System Maintenance ............................................................................................... 112
Factory Reset ............................................................................................................................... 112
Firmware Upgrade ...................................................................................................................... 113
Pcap Capture ............................................................................................................................... 114
System Logs ................................................................................................................................. 115
Backup and Restore (Configuration File) ..................................................................................... 116
Troubleshooting ...................................................................................................... 117
How can I find the basic information of the IP phone? ............................................................... 117
What is the difference between SIP user ID and Authenticate ID? ............................................. 117
Why is the LCD screen blank? ..................................................................................................... 117
Why does the phone display "Network Unavailable"? ............................................................... 118
Why doesn’t the phone display time and date correctly? .......................................................... 118
Why can’t I access web user interface using the default administrator user name and password
(admin/admin)? .......................................................................................................................... 118
Why can’t I receive calls? ............................................................................................................ 118
Why can’t I place calls? ............................................................................................................... 119
Why does my handset not work?................................................................................................ 119
Why does my headset not work? ................................................................................................ 119
Why can’t I get a dial tone? ......................................................................................................... 119
Why doesn’t the phone ring?...................................................................................................... 120
User Guide for the IX-C62 IP Phone
Overview
This chapter provides the overview of the IX-C62 IP phone. Topics include:
Packing List
Hardware Components Preview
Icon Preview
LED Instruction
User Interface
Packing List
The package contains the following parts, please check if all the items are not missed:
IP Phone Device
Foot Stand
1
Handset
Handdset Cord
Power adapter
User Guide for the IX-C62 IP Phone
2
Ethernet cable
Quick installation reference
User Guide for the IX-C62 IP Phone
3
Hardware Components Preview
Item
Description
LCD screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller
information
• Prompt text (for example, "Voice Mail 2 New")
• Time and date
Power Indicator LED
Indicates phone power and some feature statuses.
Line keys
Use these keys to activate up to two accounts and assign various
features.
Soft keys
Labels automatically to identity their context-sensitive features.
Navigation keys
OK Key: To confirms actions or answers incoming calls
Up arrow key: To move up of the selection shows on
the screen.
User Guide for the IX-C62 IP Phone
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User Guide for the IX-C62 IP Phone
Right arrow key: To move right of the selection
shows on the screen.
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Memory Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice Mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Local Group
13. XML Group
14. LDAP
15. Broadsoft Group
16. Conference
17. Forward
18. Transfer
19. Hold
20. DND
21. Redial
22. Call Return
23. SMS
24. Record
25. URL record
26. Paging
27. Group Listening
28. Public Hold
29. Private Hold
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User Guide for the IX-C62 IP Phone
30. Shared Line
31. Hot Desking
32. ACD
33. Zero Touch
34. URL
35. MultiCast Paging
For more details about these functions, you can refer to Function
keys (DSS keys) on page 105.
Volume
To increase the volume.
To decrease the volume.
Alphanumeric keypad
To enter the phone numbers, letters and so on.
Headset
To indicate that the phone is or not in Headset mode.
Mute key
Mutes or un-mutes an active call.
Speaker
To place a call in hands-free mode.
Icon
Description
Network
Registered succeed
Unregistered
Speakerphone mode
Icon Preview
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User Guide for the IX-C62 IP Phone
Handset mode
Headset mode
Mute
Forward
Do Not Disturb
SRTP
Received calls
Dialed Calls
Missed calls
Forward calls
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User Guide for the IX-C62 IP Phone
LED Status
Description
Steady Green
Idle status for the monitored line
Steady Red
The monitored line is calling or during a call
Blinked red
The monitored line is ringing.
Off
All other unknown status
LED Status
Description
Blinked green
Ringing or have missed call
Steady Green
Idle status(Power on)
Off
Powered off.
LED Status
Description
Steady Green
Hold
Steady Green
Off hook or during a conversation.
Off
Idle status
LED Instruction
This part mainly instructs the meaning of LED status.
The Power LED Status describe on the precondition that the LED setting all set as Yes. You can also
customize it on web GUI(Settings->Preference->LED Status Settings).
Power Indicator LED
Line LED : (Line or Memory Key set as Line)
BLF or BLF List Key LED : ( Line/Memory Key set as BLF)
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LED Status
Description
Stay green
Idle status
Stay red
The line is busy
Blinked green
Ring Back, Private hold
Blinked red
The line is ringing
Steady orange
During a Call
Blinked orange
Public Hold
Off
Unregistered
Key
Description
Headset Key
When use in headset mode, the LED is steady green
or the LED is off.
Message Key
Blinked green when there is new messages or the
LED is off.
Mute Key
Red when the mute the call, or the LED is off.
Shared Line Key LED : (Line/Memory Key set as Shared Line)
User Guide for the IX-C62 IP Phone
Other Key Led
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User Guide for the IX-C62 IP Phone
Options
Status
Information
Model
IP
MAC
Firmware(IMG)
Firmware(Boot)
Firmware(ROM)
Device Cert
Language
Network
WAN
IP
Mask
LAN
Gateway
Primary DNS
Secondary DNS
MAC
User Interface
There are two ways to customize specific configurations on your IP phone:
The user interface on the IP phone
The user interface in a web browser (web GUI) on your PC
The hardware components keypad and LCD screen constitute the phone user interface, which allows
the user to execute all call operation tasks and basic configuration changes directly on the phone. In
addition, you can use the web user interface to access all configuration settings. In many cases, it is
possible to use either the phone user interface and/or the web user interface interchangeably.
However, in some cases, it is only possible to use one or the other interface to operate the phone and
change settings.
Phone User Interface
You can view the phone user interface by pressing the Menu soft key. The Advanced Settings option
is only accessible to the administrator, and the default administrator password is “admin”
(case-sensitive).
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User Guide for the IX-C62 IP Phone
Account
Line 1
Line 2
Features
Call Forward
Function Key
Key as Send
Hot Line
Anonymous Call
DND Code
History Setting
Directory
All contacts
Contacts
Blacklist
History
Local History
Network CallLog
Messages
Voice Mail
Text Message
Settings
Basic Settings
Language
Time & Date
Time & Date Format
DHCP Time
Ring Tone
Handset
Screensaver
Advanced Settings
Accounts
Network
Phone Settings
Auto Provision
Others
Factory Function
Audio Loopnack
Diagnostic Mode
Test Keys
Menu Auto Test
System Restart
Device Reboot
Pcap Capture
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User Guide for the IX-C62 IP Phone
Web User Interface (Web GUI)
In addition to the phone user interface, you can also customize your phone via web user interface. In
order to access the web user interface, you need to know the IP address of your new phone. To
obtain the IP address, press the OK key on the phone when the phone is idle. Enter the IP address
(e.g., http://192.168.1.100 or 192.168.1.100) in the address bar of a web browser on your PC. The
default administrator user name and password are both “admin” (case-sensitive).
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User Guide for the IX-C62 IP Phone
Getting Started
This chapter provides the following basic system configuration. Topics include:
Phone Installation
Initialization
Web Login
Basic Network Settings
Registration
Idle Screen Explanation
Phone Installation
1. Attach the Foot stand.
2. Connect the Handset and optional Headset.
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3. Connect the Network and Power.
User Guide for the IX-C62 IP Phone
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User Guide for the IX-C62 IP Phone
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
1. Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD
screen will display "Booting"
2. And then it shows “Initializing” during the initialization.
By default the phone attempts to contact a DHCP server in your network in order to obtain its valid
network settings, e.g. IP address, subnet mask, default gateway, DNS server.
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User Guide for the IX-C62 IP Phone
Web Login
1. Check the IP address of your phone: Press Menu -> Status -> Information, or Press ->
Information.
2. Enter the IP address in a browser’s address bar, and then press the Enter key.
3. Enter the user name (admin) and password (admin) in the login page.
4. Click Log In.
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User Guide for the IX-C62 IP Phone
Basic Network Settings
There are 3 modes to access Internet: DHCP, Static IP address, PPPoE. The default mode is DHCP, it
will obtain IP address and other information automatically.
Note:
If your phone cannot contact a DHCP server for any reason, you need to configure network settings
manually.
To configure a static IPv4 address via phone user interface:
1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Network -> Wan Port -> Static
Mode.
2. Enter the parameters: IP, Netmask, Gateway, Pri. DNS (primary dns), Sec. DNS(second DNS) in the
corresponding fields.
3. Click Save and restart the phone.
To configure PPPoE via phone user interface:
1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Network -> Wan Port -> PPPoE
Mode.
2. Enter the parameters: User ID, Password.
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3. Click Save and restart the phone.
To configure Network via web user interface:
1. Login the web GUI of IP phone.
2. Click on Network -> Basic.
3. Select the mode you want and fill in corresponding information.
User Guide for the IX-C62 IP Phone
4. Click SaveSet and Restart.
Note:
Incorrect network parameters may result in inaccessibility of your phone and may also have an
impact on your network performance. For more information about these parameters, you can
contact your network administrator.
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User Guide for the IX-C62 IP Phone
PC port
While WAN port is used to access Internet, PC port can play the role as bridge or router.
1. Login the web GUI of IP phone.
2. Click on Network -> Basic.
3. Select the mode you want, when you select “As router”, you need to fill in more information like
what you do on a router.
4. Click SaveSet and Restart.
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User Guide for the IX-C62 IP Phone
Registration
To register via web user interface:
1. Login the web GUI of IP phone.
2. Click on Account -> Basic.
3. Select the desired account in Account filed
4. Enter the desired value in Account Active, Primary SIP Server, SIP Transport, SIP User ID,
Authenticate ID, and Authenticate Password field respectively. Contact your PBX system
administrator or SIP provider for more information if needed.
4. Click SaveSet.
Note:
1. All fields with * must be filled. If changed, it requires a phone restart.
2. Account Status says the account registered successfully or not.
When change the account information via phone, it will show Restart note when back to idle page.
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User Guide for the IX-C62 IP Phone
To register via phone user interface (UDP only):
1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Account.
2. Select the desired account on screen.
3. Enter the desired value in Account Active, SIP Server, Failover SIP server(optional), Outbound
Proxy(optional), SIP User ID, Authenticate ID, Authenticate Password, Name(optional) and
Ringtone(optional) field respectively.
4. Press Save soft key and Restart IP phone.
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User Guide for the IX-C62 IP Phone
Name
Description
1.Date&Time
It shows the phone’s time & date.
2.Notice
It shows the phone features status, like “1 Missed Call”.
3.Account
Line Keys, this area shows the four line key labels. Line keys are also can be
used as other function keys
4. Soft Key
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”.
5. Status
It shows the status of IP phone, like whether the phone is connected to
Internet.
Idle Screen Explanation
If the phone has successfully started up, the idle LCD screen will be displayed as below.
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User Guide for the IX-C62 IP Phone
Customizing Your Phone
You can customize your IX-C62 IP phone by personally configuring certain settings, for example,
language, time & date, ring tones. You can add contacts to the phone’s local directory manually or
from call history. You can also personalize different ring tones for different accounts.
This chapter provides basic operating instructions for customizing your phone. Topics include:
General Settings (Language, Time & Date, Administrator Password, Key as Send, Phone Lock &
Emergency numbers, Volume, Ring Tones, Headset Use, Screen Saver)
Contact Management
Call History Management
General Settings
Language
The default language of the phone user interface is English. If the language of your web browser is
not supported by the phone, the web user interface will use English by default.
Note:
The language for the phone user interface and the web user interface are independent, you can
change it respectively.
To change the language for the phone user interface:
1. Press Menu -> Settings -> Basic Settings -> Language .
2. Press or to select the desired language.
3. Press the Save soft key, then text displayed on the phone user interface will change to the selected
language.
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To change the language for the web user interface:
1. Click on Settings -> Preference.
2. Select the desired language from the pull-down list of Language
3. Click SaveSet.
Time & Date
User Guide for the IX-C62 IP Phone
The time and date are displayed on the LCD screen when the phone is idle. You can configure the
phone to obtain the time and date from the SNTP server automatically, or configure the time and
date manually.
Note:
If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server,
you can contact your SNMP server or Internet administrator for more information.
To configure the SNTP settings via phone user interface:
1. Press Menu -> Settings -> Basic Settings -> Time & Date -> SNTP Settings.
2. Press or , or the Switch soft key to select the time zone that applies to your area
from the Time Zone field.
3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field
respectively.
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User Guide for the IX-C62 IP Phone
4. Press the Save soft key to accept the change or the Cancel soft key to cancel.
To configure the time and date manually via phone user interface:
1. Press Menu -> Settings -> Basic Settings -> Time & Date -> Manual Settings.
2. Press or to select the desired value in Day, Month, Year, Hour, Minute, Second
filed.
3. Press the Save soft key, then the time and date displayed on the LCD screen will change
accordingly.
If you want to change the Time & Date Format, you can continue with the following operation:
4. Press Menu -> Settings -> Basic Settings -> Time & Date Format.
5. Press or to select the desired mode in Clock, Date Format field.
6. Press the Save soft key, then the Time & Date will change to the selected mode.
To configure the date and time format via web user interface (Set Date & Time manually is not
included):
1. Login the web GUI of IP phone.
2. Click on Setting -> Date & Time.
3. Configure the fields as you want.
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User Guide for the IX-C62 IP Phone
4. Click SaveSet.
Administrator Password
The web user interface and phone user interface share the same administrator account, the default
administrator password is “admin”.
For security reasons, you should change the default administrator password as soon as possible.
To change the administrator password via phone user interface:
1. Press Menu -> Settings -> Advanced Settings (default password: admin) -> Phone Settings -> Set
Password.
2. Enter the old password in the Current PWD field.
3. Enter the new password in the New PWD field.
4. Re-enter the new password in the Confirm field.
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User Guide for the IX-C62 IP Phone
5. Press the Save soft key to accept the change or the Cancel soft key to cancel.
To change the administrator password via web user interface:
1. Login the web GUI of IP phone.
2. Click on Management -> Password.
3. Enter the old password in the Current Password field.
3. Enter the new password in the New Password field.
4. Re-enter the new password in the Confirm Password field.
5. Click SaveSet.
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User Guide for the IX-C62 IP Phone
Key as Send
You can set the “#” key to perform as a send key while dialing.
To configure key as send via phone user interface:
1. Press Menu -> Features -> Key as Send.
2. Press or , or the Switch soft key to enable/disable it.
3. Press the Save soft key to accept the change or the Cancel soft key to cancel.
To configure key as send via web user interface:
Note:
The Key as Send setting on web user interface works for each account separately.
1. Login the web GUI of IP phone.
2. Click on Account -> Advanced.
3. Select the desired account in Account filed
4. Select “Yes” in the Use # As Dial Key field.
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User Guide for the IX-C62 IP Phone
5. Click SaveSet.
No Key Entry Timeout
The No Key Entry Timeout feature defines how many seconds IX-C62 to wait for your next key and
dial when you stop pressing keys.
To configure No Key Entry Timeout:
1. Login the web GUI of IP phone.
2. Click on Setting -> Preference.
3. Enter value in No Key Entry Timeout field (0 means never timeout, you should press the send key
to dial out the number).
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User Guide for the IX-C62 IP Phone
4. Click SaveSet.
Phone Lock & Emergency numbers
You can lock your phone temporarily when you are not using it. This feature helps to protect your
phone from unauthorized use. When Phone Lock is enabled, you can still place calls to Emergency
numbers
Phone lock consists of the following:
All Keys: All keys are locked, you are only allowed to dial emergency numbers, reject incoming calls
by pressing the key, answer incoming calls by pressing the Speakerphone key or the headset
key, mute the call by pressing Mute key, end the call by pressing the Speakerphone key or the
headset key.
Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked.
Function Keys: The function keys are locked. You cannot use the soft keys, line keys, navigation
keys, Headset, Mute and Speaker until unlocked.
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User Guide for the IX-C62 IP Phone
Answer All only: All keys are locked, the incoming call is answered with Speaker mode
automatically, you are allowed to mute the call by pressing Mute key, switch the talking mode to
Headset by pressing the headset key, end the call by pressing the Speakerphone key or the headset
key.
To activate the phone lock via phone user interface:
1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Phone Settings -> Lock.
2. Press or , or the Switch soft key to select the desired mode in Keypad Lock field.
3. Press the Save soft key to accept the change or the Cancel soft key to cancel.
To activate the phone lock via web user interface:
1. Login the web GUI of IP phone.
2. Click on Setting -> Features -> Phone Lock.
3. Select the phone lock mode in Keypad Lock field.
4. Enter Phone Unlock Pin, Auto Lock Timeout.
5. Enter Emergency numbers if you want.
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4. Click SaveSet.
User Guide for the IX-C62 IP Phone
Volume
You can press the Volume key to adjust the ringer (ring tone) volume when the phone is idle. You can
also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset,
speakerphone or headset) when the phone is in use. And you can adjust sender volume of calls for
different mode (handset, speakerphone or headset) via web user interface.
To adjust the ringer (ring tone) volume：
1. Option 1: To press or on the idle page
2. Option 2: To press or during the call is ringing.
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To adjust the handset volume：
To press or during a call in handset mode.
To adjust the headset volume:
To press or during a call in headset mode.
User Guide for the IX-C62 IP Phone
To adjust the speaker Volume:
To press or during a call in speaker mode.
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To adjust the sender Volume:
1. Login the web GUI of IP phone.
2. Click on Settings -> Preference.
3. Select db value for the volume in different talking mode.
User Guide for the IX-C62 IP Phone
4. Click Saveset.
Ring Tones
Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish
different accounts registered on your phone, or to distinguish your phone from others. You can also
select different ring tones for different account on 1 phone. The ring tone for account has higher
priority than ring tone for phone.
To select a ring tone for the phone via phone user interface:
1. Press Menu -> Settings -> Basic Settings -> Ring tone.
2. Press or to select the ring tone you want.
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User Guide for the IX-C62 IP Phone
3. Press the Save soft key to accept the change or the Cancel soft key to cancel.
To select a ring tone for the phone via web user interface:
1. Login the web GUI of IP phone.
2. Click on Setting -> Preference .
3. Select the desired language from the pull-down list of Ring tones.
4. Click SaveSet.
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User Guide for the IX-C62 IP Phone
To select a ring tone for account via phone user interface:
1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Accounts -> Account 1 or
Account 2 -> Ring tone.
2. Press or , or the Switch soft key to select the desired ring tone for the account.
3. Press the Save soft key.
To select a ring tone for account via web user interface:
1. Login the web GUI of IP phone.
2. Click on Account -> Advanced.
3. Select the desired account in Account filed
4. Select the desired language from the pull-down list of Account Ring tone.
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User Guide for the IX-C62 IP Phone
4. Click SaveSet.
Headset Use
If you want to use a wired headset, physically connect your headset and activate the headset mode
for use.
To activate the headset mode:
1. Press on the phone.
The Headset key LED illuminates solid green when the headset mode is activated.
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User Guide for the IX-C62 IP Phone
Headset Priority:
You can use headset in priority when headset prior feature is enabled. This feature is especially useful
for permanent or full-time headset users. For incoming calls, you can also set IP phone to ring whi
1. Login the web GUI of IP phone.
2. Click on Setting -> Preference.
3. Select Enable in the HeadSet Priority field.
4. Select Use Headset in Ringer Device For HeadSet field.
5. Click SaveSet.
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User Guide for the IX-C62 IP Phone
To deactivate the headset mode:
1. Press again on the phone.
The Headset key LED goes out when the headset mode is deactivated.
Screen Saver
There are 2 types of screen saver on IX-C62 phone: time & logo, logo only. You can also add txt
sentence you want to replace default logo for screen saver via web user interface.
To enable screen saver via phone user interface:
1. Press Menu -> Settings -> Basic Settings -> Screen Saver.
2. Press or , or the Switch soft key to select time out for screen save in Time-out field.
3. Select screen saver type in Screensaver Type field.
4. Press Save soft key.
To enable screen saver via web user interface:
1. Login the web GUI of IP phone.
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User Guide for the IX-C62 IP Phone
2. Click on Setting -> Preference.
3. Select time out for screen saver and screen type in Screen Time Out and ScreenSaver Type field.
You can also add txt sentence you want to replace default logo for screen saver in Text Logo field.
4. Click SaveSet.
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User Guide for the IX-C62 IP Phone
Contact Management
This section provides the operating instructions for managing contacts. The topics include:
Local Directory (Local Group)
Blacklist
Remote phone book
LDAP
BroadSoft phone book
Local Directory (Local Group)
The built-in phone directory can store the names and phone numbers of your contacts. It can store
up to 1000 local directory number (Contacts + Blacklists ) and 20 groups. You can add, delete groups,
and edit, delete or search for a contact, or simply dial a contact number from the local directory.
To add a contact via phone user interface directly :
1. Press DIR soft key.
2. Press .
3. Press Add soft key.
4. Enter the information of a contact.
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5. Press Save soft key.
To add a contact group and contact number via phone user interface：
1. Press DIR soft key.
2. Press .
User Guide for the IX-C62 IP Phone
3. Press again.
4. Press Group soft key.
5. Press Add soft key.
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User Guide for the IX-C62 IP Phone
6. Enter Group Name in Name field, and press or to select Ring tone you want.
7. Press Save soft key.
8. Press or to find the contact group.
9. Press Enter soft key.
10. Press Add soft key.
11. Enter the information of a contact.
12. Press Save soft key
To add a contact via web user interface:
1. Login the web GUI of IP phone.
2. Click on Directory -> Direcotry.
3. Enter the information of a contact.
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User Guide for the IX-C62 IP Phone
4. Click Add and Save.
To add a group via web user interface:
1. Login the web GUI of IP phone.
2. Click on Directory -> Direcotry.
3. Enter the name of a group and select the ring tone for the group if needed.
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User Guide for the IX-C62 IP Phone
4. Click Add.
To add a contact to the local directory from call history :
1. Press History soft key.
2. Press or to select the desired number.
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3. Press Option soft key.
4. Press to select Add to Contacts.
5. Press OK soft key.
6. Edit the details of the contact if needed.
7. Click Save soft key.
To edit contacts
1. Press DIR soft key.
2. Press or to select desired contact.
User Guide for the IX-C62 IP Phone
3. Press Detail soft key.
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4. Edit the information of selected contact.
5. Press Save.
To delete a contact via phone user Interface:
1. Press DIR soft key.
2. Press More soft key.
User Guide for the IX-C62 IP Phone
3. Press Delete soft key.
4. Press OK soft key.
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User Guide for the IX-C62 IP Phone
To search a contact via phone user interface:
1. Press DIR soft key.
2. Press More soft key.
3. Press Search soft key.
4. Enter a few continuous characters of the contact name or continuous numbers of the contact
number (office, mobile or other number) using the keypad.
For example, the name of contact I want to know is “CK”, his number is 123425896, we can search
“c” , or “C”, or “k”, or “K”, or “ck”, or “CK” or “1234”, or other continuous numbers.
5. As it shows, the contact “CK” appear on the screen.
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User Guide for the IX-C62 IP Phone
To place a call to a contact from the local directory:
1. Press DIR soft key, the IP phone enters the all contacts page.
2. Press or to select desired contact.
3. Press Dial soft key.
To import/export contact lists (XML):
Note:
You can manage your phone’s local directory via phone user interface or web user interface. But you
can only import or export the contact list via web user interface.
1. Login the web GUI of IP phone.
2. Click on Directory -> Directory .
3. To import/export XML or CSV contact list file.
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User Guide for the IX-C62 IP Phone
Blacklist
The built-in phone directory can store names and phone numbers for a blacklist. It can store up to
1000 blacklist numbers (Contacts + Blacklists in total).
To add a blacklist contact via phone user interface
1. Press Menu -> DIR -> Blacklist.
2. Press Enter soft key.
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3. Press Group soft key.
4. Press Enter soft key.
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5. Press Add soft key.
6. Enter the information of a blacklist contact.
7. Press Save soft key.
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To add a blacklist contact via phone user interface
1. Login the web GUI of IP phone.
2. Click on Directory -> Direcotry.
3. Enter the name of a blacklist contact
User Guide for the IX-C62 IP Phone
4. Click Add and Save.
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User Guide for the IX-C62 IP Phone
Remote Phone book
The Remote Phonebook feature allows you to access your corporate directory straight remotely from
your phone. You can simply dial a contact number from the corporate directory via URL.
1. Login the web GUI of IP phone.
2. Click on Directory -> Remote Phone Book
3. Fill in the URL in Phone Book URL field and name it in Name field.
4. Click SaveSet.
5. Press Menu -> DIR -> Remote Contacts on phone side.
6. Press Enter soft key.
7. As it shows, the “remote phone book” appears on the screen.
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User Guide for the IX-C62 IP Phone
8. Press Enter soft key
9. You can dial it directory by pressing Dial soft key.
10. You can also check the information of specified contact by pressing Option, then OK soft key.
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User Guide for the IX-C62 IP Phone
LDAP
LDAP stands for Lightweight Directory Access Protocol which is a client-server protocol for accessing a
directory service.
1. Login the web GUI of IP phone.
2. Click on Directory -> LDAP.
3. Fill in the information of your LDAP server in Sever Address, Port, Base, User Name and Password
field, and you can use default values for other settings:
4. Click SaveSet.
5. Click on Function Keys -> Memory Key.
6. Select LDAP in Type field to configure it as a LDAP key.
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User Guide for the IX-C62 IP Phone
7. Press Memory Key 1.
8. It shows all contacts in LDAP servers, you can input Filter Prefix to find the one you want.
Note:
The LDAP client on IX-C62 only read “telephonNumber” in LDAP server.
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User Guide for the IX-C62 IP Phone
Broadsoft Phone book (Network Directory)
Boradsoft server has a kind of phone book with special format, IX-C62 can get this phone book from
Broadsoft side.
1. Login the web GUI of IP phone.
2. Click on Directory -> Network Directory.
3. Enter the information for Broadsoft phone book.
4. Click SaveSet.
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User Guide for the IX-C62 IP Phone
Call History Management
The IX-C62 IP phone maintains call history lists of Dialed calls, Missed calls, Received calls and
Forwarded calls. Each call history list supports up to 100 entries on LCD. It can store up to 1,500 items
on web user interface.
History record feature is enabled by default. If you don’t want to save the call history, you can disable
the feature.
To disable call history record:
1. Press Menu -> Feature -> History Setting.
2. Press or , or the Switch soft key to select Disabled from the History Record field.
3. Press Save soft key.
To view call history via phone user interface:
1. Press History soft key.
2. Press or , to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and
Forwarded Calls.
3. Press or , to select the desired entry.
4. Press the Option soft key, and then select Detail from the prompt list.
The detailed information of the entry appears on the LCD screen
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User Guide for the IX-C62 IP Phone
To view call history via phone user interface:
1. Login the web GUI of IP phone.
2. Click on Directory -> History
3. Click Dialed List, Missed List, Received List, Forwarded List to view corresponding call history list.
To place a call from the call history list via phone user interface:
1. Press History soft key.
2. Press or , to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and
Forwarded Calls.
3. Press or , to select the desired entry.
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User Guide for the IX-C62 IP Phone
4. Press the Send soft key
To place a call from the call history list via web user interface:
1. Login the web GUI of IP phone.
2. Click on Directory -> History.
3. Select the desired call history directory, and click Tel Number.
4. The call is placed on phone with Speaker mode.
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User Guide for the IX-C62 IP Phone
To add a contact to the local directory (or blacklist) from the call
history list :
1. Press History soft key.
2. Press or , to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and
Forwarded Calls.
3. Press or , to select the desired entry.
4. Press the Option soft key, and then select Add to Contacts or Add to Blacklist from the prompt list.
5. Enter the desired values in the corresponding fields.
6. Press the Save soft key.
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User Guide for the IX-C62 IP Phone
Basic call feature
This chapter provides basic operating instructions for customizing your phone. Topics include:
Placing Calls
Answering Calls
Ending Calls
Incoming calls show mode
Redialing Numbers
Auto Answer
Call Redial
Call Return
Call Mute
Call Hold/Resume
Do Not Disturb (DND)
Call Forward
Call Transfer
Call Waiting
Conference
Call Park
Call Pickup
Anonymous Call
Anonymous Call Rejection
Hotline
Placing Calls
You can place a call in one of three ways using IX-C62 IP phone:
Using the handset
Using the speakerphone
Using the headset
You can also dial the number first, and then choose the way you want to speak to theother party.And
you can also search and dial a contact from call history, local directory or remote phone book.
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User Guide for the IX-C62 IP Phone
To place a call using the handset:
1. Pick up the handset.
2. Enter the desired number using the keypad.
3. Press , or , or the Send soft key (The # key is configured as a send key by default.).
To place a call using the speakerphone:
1. Press .
2. Enter the desired number using the keypad.
3. Press , or , or the Send soft key (The # key is configured as a send key by default.).
To place a call using the headset:
1. Press .
2. Enter the desired number using the keypad.
3. Press , or , or the Send soft key (The # key is configured as a send key by default.).
To place a call from call history:
1. Press History soft key.
2. Press or , to select the desired entry.
3. Press , or , or the Send soft key (The # key is configured as a send key by default.).
To place a call from directory:
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User Guide for the IX-C62 IP Phone
1. Press DIR soft key.
2. Press or , to select the desired entry.
3. Press , or , or the Send soft key (The # key is configured as a send key by default.).
Answering Calls
You can answer a call in one of three ways:
Using the handset
Using the speakerphone
Using the headset
To answer a call using the handset:
1. Pick up the handset.
To answer a call using the speakerphone:
1. Press , or press Answer soft phone.
To answer a call using the handset:
1. Press .
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User Guide for the IX-C62 IP Phone
Ending Calls
To end a call:
Do one of the following:
- If you are using the handset, press , or the Cancel soft key or hang up the handset.
- If you are using the headset, press , or , or the Cancel soft key.
- If you are using the speakerphone, press , , or the Cancel soft key
Call Redial
To redial the last dialed number from your phone:
1. Login the web GUI of IP phone.
2. Click on Function Keys -> Memory Key.
3. Select the desired Memory Key and select Redial in Type field.
4. Click SaveSet.
5. Press the Memory Key.
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Call Return
To dial the last received caller number:
1. Login the web GUI of IP phone.
2. Click on Function Keys -> Memory Key.
3. Select the desired Memory Key and select Call Return in Type field.
User Guide for the IX-C62 IP Phone
4. Click SaveSet.
5. Press the Memory Key.
Auto Answer
To answer calls automatically:
Note:
The setting on web user interface works for each account separately.
1. Login the web GUI of IP phone.
2. Click on Account -> Advanced.
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3. Select the desired account in Account filed
4. Select “Yes” in the Auto Answer field.
4. Click SaveSet.
Call Mute
User Guide for the IX-C62 IP Phone
You can mute the microphone of the active audio device during an active call so that the other party
cannot hear you. Call mute applies to all modes (Handset, Headset and Speakerphone).
To mute a call:
1. Press during an active call. Mute Icon appears on LCD screen indicates the calls is now
muted.
To un-mute a call:
1. Press again to un-mute the call.
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User Guide for the IX-C62 IP Phone
Call Hold/Resume
You can place an active call on hold. Only one active call can be in progress at any time, other calls
can be made and received while placing the original call on hold. When you place a call on hold, your
IP PBX may play music to the other party while waiting.
To place a call on hold:
1. Press Hold soft key during a call. The LCD screen below indicates that the call is on hold.
To resume a held call：
1. Press Resume soft key
DND (Do Not Disturb)
You can use DND to reject incoming calls automatically on the phone.
To enable DND:
1. Press DND soft key, DND Icon appears on the LCD screen.
To disable DND:
1. Press DND soft key again.
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User Guide for the IX-C62 IP Phone
Call Forward
You can configure your phone to forward incoming calls to another party through “Static Forwarding”.
You can also forward calls while your phone is ringing through “Dynamic Forwarding”.
Static Forwarding:
There are three types of static forwarding:
Always Forward: Incoming calls are immediately forwarded.
Busy Forward: Incoming calls are immediately forwarded if the phone is busy.
No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
To configure Always Forward via phone user interface:
1. Press Menu -> Features -> Call forward -> Always Forward.
2. Press or , or press info soft key to enable it.
3. Enter the forward to number in FWD to field.
4. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code
field.
5. Press Save soft key.
To configure Busy Forward via phone user interface:
1. Press Menu -> Features -> Call forward -> Busy Forward.
2. Press or , or press info soft key to enable it.
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User Guide for the IX-C62 IP Phone
3. Enter the forward to number in FWD to field.
4. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code
field.
5. Press Save soft key.
To configure No Answer Forward via phone user interface:
1. Press Menu -> Features -> Call forward -> No Answer Forward.
2. Press or , or press info soft key to enable it.
3. Enter the forward to number in FWD to field.
4. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code
field.
5. Press Save soft key.
To configure Always Forward via phone user interface:
1. Login the web GUI of IP phone.
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2. Click on Setting -> Features -> Forward.
User Guide for the IX-C62 IP Phone
3. Select static forward mode and fill in forwarded number in Target field.
4. (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code
field.
5. Click SaveSet.
Dynamic Forwarding:
1. When the phone is ringing, press FWD soft key.
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User Guide for the IX-C62 IP Phone
2. Enter the forward number.
3. Press , or Send soft key, then the call is forwarded.
Call Transfer
The difference between Call Forward and Call Transfer is whether the incoming calls are answered or
not. Call forward is to forward a call without answering while call transfer is to transfer a call after
answering it.
You can transfer a call to another party in one of three ways:
Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer: Transfer a call with prior consulting.
To perform a blind transfer:
1. Press Tran soft key during a call.
2. Enter the number you want to transfer the call to.
3. Press Tran soft key complete the transfer.
Then the call is connected to the number to which you are transferring
To perform a attended transfer:
1. Press Tran soft key during a call.
2. Enter the number you want to transfer the call to.
3. Press the Send soft key or .
4. Start the second conversation, then press the Tran soft key, attended transfer is completed now.
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User Guide for the IX-C62 IP Phone
To perform a Semi-Attended Transfer:
1. Press the transfer soft key during the conversation, the call is on hold now.
2. Enter the number transfer to, and then press , then you can hear the ringing tone.
3. Press the Transfer soft key before the 2nd call is answered, semi-attended transfer is completed
now.
Call Waiting
You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive 2nd call
while there is already an active call on the phone. Otherwise, 2nd incoming call is automatically
rejected by the phone with a busy message when there is an active call on the phone. You can also
enable or disable the phone to play a warning tone when receiving 2nd call.
1. Login the web GUI of IP phone.
2. Click on Setting -> Feature -> Call waiting.
3. Select “on” in Call Waiting field. And select “on” in Call Waiting Tone field if you want a warning
tone when receiving 2nd call.
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4. Click SaveSet.
Conference
You can create a conference with other parties using the phone’s local conference. IX-C62 can
support max 5-way conference, which means 5 people in the phone's local conference. IX-C62 also
supports network conference.
5-way conference:
1. Assuming that call party A and B are in conversation, A wants to bring C, D and E in a conference.
2. A can press Hold soft key, the call is held, B hear music on hold.
3. A can press New Call soft key, enter the number of C, A press Send soft key, now A is calling C.
4. When C answers the call, A press Conf soft key, now A, B, C are in the conference.
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5. A can repeat steps 2 to 4 to invite D and E join the conference.
Network Conference:
You can use network conference feature on IX-C62 IP phone to conduct a conference with multiple
participants.
To use this feature, contact your PBX administrator or ITSP for the network conference URI in
advance.
1. Login the web GUI of IP phone.
2. Click on Account -> Advanced.
3. Select the desired account in Account filed
4. Select Network in Conference Type field and enter Conference URI from your PBX system or ITSP.
5. Assuming that call party A and B are in conversation, A wants to bring C, D and E in a conference.
6. A can press Hold soft key, the call is held, B hear music on hold.
7. A can press New Call soft key, enter the number of C, A press Send soft key, now A is calling C.
8. When C answers the call, A press Conf soft key, now A, B, C are in the conference.
9. A can repeat steps 6 to 8 to invite D and E join the conference.
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User Guide for the IX-C62 IP Phone
Call Park
You can use call park feature to place a call on hold, and then retrieve the call from another phone in
the system (for example, a phone in another office or conference room). You can park an active call
by pressing the call park key on the phone.
To configure a call park key:
1. Login the web GUI of IP phone.
2. Click on Function Keys -> Memory Key.
3. Select Call Park in Type field to configure it as a call park key and enter call park code from your
PBX system or ITSP
4. Click SaveSet.
To use call park:
1. User on phone A places a call to phone B.
2. User on phone A wants to take the call in a conference room for privacy, and so press the call park
key on phone A.
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3. User on phone A walks to an available conference room where the phone is designated as phone C.
The user dials the call park retrieve code to retrieve the parked call.
The system establishes call between phone C and B.
Note:
1. The call park code and call park retrieve code are predefined on the system server.You can contact
your PBX administrator or ITSP for more information.
2. If the parked call is not retrieved within a period of time assigned by the system, the phone
performing call park will receive a call back.
3. The call park key works for each account separately.
Call Pickup
You can use call pickup to answer someone else’s incoming call on your phone. The IX-C62 IP phone
supports direct call pickup and group call pickup.
Direct call pickup is used for picking up a call that is ringing at a target phone number. Group call
pickup is used for picking up a call that is ringing at any phone number in a certain pickup group.
For the code of directed call pickup and group call pickup , you can contact your PBX administrator or
ITSP for more information.
To configure a Direct Call Pickup key:
1. Login the web GUI of IP phone.
2. Click on Function Keys -> Memory Key.
3. Select Direct Pickup in Type field to configure it as a direct call pick key and enter direct call park
code + target number from your PBX system or ITSP in Value field.
For example, we wants to pickup the incoming calls to extension 311, the direct call park code in PBX
system is *04, so we can set value *04311.
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User Guide for the IX-C62 IP Phone
4. Click SaveSet. User on the phone can press Memory Key 4 to pickup the calls to extension 311.
To configure a Group Call Pickup key:
1. Login the web GUI of IP phone.
2. Click on Function Keys -> Memory Key.
3. Select Group Pickup in Type field to configure it as a group call pick key and enter group call park
code from your PBX system or ITSP in Value field.
For example, we wants to pickup the incoming calls to extension 311, the direct call park code in PBX
is *4.
4. Click SaveSet. User on the phone can press Memory Key 5 to pickup the calls to extensions in a
specified call pickup in PBX system..
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Anonymous Call
You can use anonymous call to block your identify and phone number from appearing to the called
party when you call someone. For example, you want to call to consult some of the services, but
don’t want to be harassed. Anonymous call is configurable for each account on IX-C62 in advance.
IX-C62 sends “Anoymous” as caller ID when anonymous call is enabled.
To enable anonymous call via phone user Interface:
1. Press Menu -> Features -> Anonymous Call.
2. Select desired account and press Enter soft key.
3. Press or , or the Switch soft key to enable/disable anonymous call in Anonymous
Call field.
4. Press Save soft key.
To enable anonymous call via web user Interface:
1. Login the web GUI of IP phone.
2. Click on Account -> Advanced.
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3. Select the desired account in Account filed
4. Select “Yes” in Send Anonymous field.
5. Click SaveSet.
User Guide for the IX-C62 IP Phone
Anonymous Call Rejection
You can use anonymous call rejection to reject incoming calls from anonymous callers. It is disabled
by default.
To enable anonymous call rejection via phone user Interface:
1. Press Menu -> Features -> Anonymous Call.
2. Select desired account and press Enter soft key.
3. Press or , or the Switch soft key to enable/disable anonymous call in Rejection
field.
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4. Press Save soft key.
To enable anonymous call rejection via web user Interface:
1. Login the web GUI of IP phone.
2. Click on Account -> Advanced.
3. Select the desired account in Account filed
4. Select “Yes” in Anonymous Call Rejection field.
User Guide for the IX-C62 IP Phone
5. Click SaveSet.
Hotline
You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key
or the line key. You can also configure a delay, and then the phone will dial out the hotline number
automatically after the designated period of time.
To configure the hotline number via phone user interface:
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1. Press Menu -> Features -> Hotline.
2. Enter the desired number in Number field.
3. Enter the delay time (seconds) in the Hotline Delay field.
4. Press Save soft key.
To configure the hotline number via web user interface:
1. Login the web GUI of IP phone.
2. Click on Setting -> Features -> Hotline.
3. Enter the desired number in Number field.
4. Enter the delay time (seconds) in the Hotline Delay field.
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5. Click SaveSet.
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Advanced phone feature
This chapter provides operating instructions for the advanced features of IX-C62 IP phone. Topics
include:
BLF
BLF List
Call Recording
Hot Desking
Intercom
Multicast Paging
ACD (Auto Call Distribution)
SMS (Short Message Service)
Voice Mail
Zero Touch
Function keys (DSS keys)
BLF
You can use BLF to monitor a specific line for status changes on the phone. For example, you can
configure a BLF key on the phone to monitor the status of a friend’s line (busy or idle). The BLF key
LED illuminates solid red when the friend’s line is in use. For more information on BLF key LED
indicators, refer to LED Instructions on page 8.
To configure a BLF key via phone user interface:
1. Press Menu –> Features -> Function Keys.
2. Select desired Line Key or Memory Key.
3. Press or , or the Switch soft key to select BLF from the Type field.
4. Enter the phone number or extension you want to monitor in the Value field.
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5. Press Save soft key.
To configure a BLF key via web user interface:
1. Login the web GUI of IP phone.
2. Click on Function Keys .
3. Select desired Line Key or Memory Key.
4. Select BLF in Type field and Enter the phone number or extension you want to monitor in the
Value field.
5. (Optional.) Enter the Pickup Code in Pickup Code field.
6. Click SaveSet.
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User Guide for the IX-C62 IP Phone
BLF List
You can use the BLF List feature to monitor a list of users defined by your PBX administrator. For
example, your PBX administrator enables BLF List, and creates a BLF List URI (e.g.,
BLFList@example.com) including a list of user1, user2 on the server. The BLF List keys on the IP phone
can present the status of user1 and user2. The key LEDs illuminate either flashing or solid depending
on the status of those users. For more BLF List key LED indicators, refer to LED Instructions on page 8.
To configure BLF list URL:
1. Login the web GUI of IP phone.
2. Click on Account -> Advanced.
3. Select the desired account in Account filed
4. Enter BLF list URI from your PBX system.
5. Click SaveSet.
To configure a BLF list key via phone user interface:
1. Press Menu –> Features -> Function Keys.
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2. Select desired Line Key or Memory Key.
3. Press or , or the Switch soft key to select BLFLIST from the Type field.
4. Select the account you want to use BLF list with in Account ID field, or leave it “auto”.
5. Press Save soft key.
To configure a BLF list key via web user interface:
1. Login the web GUI of IP phone.
2. Click on Function Keys .
3. Select desired Line Key or Memory Key.
4. Select BLF List in Type field and Select the account you want to use BLF list with in Account ID field,
or leave it “auto”.
5. Click SaveSet.
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User Guide for the IX-C62 IP Phone
Call Recording
You can record calls by pressing a record key on the phone. The IX-C62 IP phone supports record and
URL record.
Two ways of call recording:
Record: The phone sends SIP INFO message containing a specific header “Record: on/off” to
trigger a recording.
URL Record: The phone sends HTTP URL request to trigger a recording. Contact your system
administrator for the predefined URL.
To configure a record key via phone user interface:
1. Press Menu –> Features -> Function Keys.
2. Select desired Line Key or Memory Key.
3. Press or , or the Switch soft key to select Record from the Type field.
4. Press Save soft key.
To configure a record key via web user interface:
1. Login the web GUI of IP phone.
2. Click on Function Keys .
3. Select desired Line Key or Memory Key.
4. Select Record in Type field.
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5. Click SaveSet.
To configure a URL record key via phone user interface:
1. Press Menu –> Features -> Function Keys.
2. Select desired Line Key or Memory Key.
3. Press or , or the Switch soft key to select URLRecord from the Type field.
4. Enter the URL from your system administrator.
5. Press Save soft key.
To configure a URL record key via web user interface:
1. Login the web GUI of IP phone.
2. Click on Function Keys.
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3. Select desired Line Key or Memory Key.
4. Select URL Record in Type field and enter the URL from your system administrator.
5. Click SaveSet.
Hot Desking
Hot desking originates from the definition of being the temporary physical occupant of a work station
or surface by a particular employee. A primary motivation for hot desking is cost reduction. This
feature is regularly used in places where not all the employees are in the office at the same time, or
not in the office for very long, which means that actual personal offices would be often vacant,
consuming valuable space and resources.
You can use hot desking on the IX-C62 IP phone to log out of existing accounts and then log into a
new account. As a result, many users can share the phone resource at different times. To use this
feature, you need to configure a hot desking key in advance.
Note:
Hot desking is not available on all servers. Contact your server administrator for more information.
To configure a hot desking key via phone user interface:
1. Press Menu –> Features -> Function Keys.
2. Select desired Line Key or Memory Key.
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3. Press or , or the Switch soft key to select Hot Desking from the Type field.
4. (Optional.) Enter value in Value field as a label of the HotDesking.
5. Press Save soft key.
To configure a hot desking key via web user interface:
1. Login the web GUI of IP phone.
2. Click on Function Keys.
3. Select desired Line Key or Memory Key.
4. Select Hot Desking in Type field.
5. Click SaveSet.
To use hot desking:
1. Press the hot desking key when the phone is idle. The LCD screen prompts the following warning:
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2. Press the OK soft key, registration configurations of all accounts on the phone will be cleared
immediately.
The login wizard will be displayed as below:
3. Enter the login information of new account.
4. Press the Save soft key to login or the Cancel soft key to cancel.
Intercom
Intercom is a useful feature in an office environment to quickly connect with the operator or the
secretary. You can press the intercom key to automatically connect with a preconfigured target
extension for outgoing intercom calls, and the target extension will automatically answer incoming
intercom calls by default.
Note:
Intercom is not available on all servers. Contact your server administrator for more information.
Outgoing Intercom Calls:
To configure an intercom key via phone user interface:
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1. Press Menu –> Features -> Function Keys.
2. Select desired Line Key or Memory Key.
3. Press or , or the Switch soft key to select Intercom from the Type field.
4. Enter the intercom code + target extension number in the Value field, for example, intercom code
is *5, the extension we want to intercom is 303, so we can enter *5303.
5. Select the desired line from the Account ID field.
6. Press Save soft key.
To configure an intercom key via web user interface:
1. Login the web GUI of IP phone.
2. Click on Function Keys.
3. Select desired Line Key or Memory Key.
4. Select Intercom in the Type field.
5. Enter the intercom code + target extension number in the Value field, for example, intercom code
is *5, the extension we want to intercom is 303, so we can enter *5303.
6. Select the desired line in Account field.
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7. Click SaveSet.
Incoming Intercom Calls:
The IX-C62 IP phone supports automatically to answer an incoming intercom call by default when the
phone is idle.
When there is already an active call on the phone, there will be a prompt on LCD, you can choose to
answer or reject it.
To disable/enable incoming intercom calls:
1. Login the web GUI of IP phone.
2. Click on Account -> Advanced.
3. Select the desired account in Account filed
4. Select “No” or “Yes” in the Allow Auto Answer by Call-info field.
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