email: support@cablematters.com
User Manual
Check for Thunderbolt 3 driver information at
kb.cablematters.com
USB-C™ Multiport Travel Dock
with Dual 4K HDMI
and 60W Power Delivery
for Windows computers
Model 201056
Table of Contents
1. INTRODUCTION ..................................................................... 1
1.1 Introduction
1.2 Copyright and Trademarks
1.3 FCC Compliance Statement
2. PRODUCT OVERVIEW
2.1 Package Contents
2.2 Product Description ........................................................................ 2
2.3 Product Features
2.4 System Requirements
3. CONNECTION AND OPERATING INSTRUCTIONS ............ 3
3.1 Application Diagram
3.2 Connecting the Dock to a computer with Power Delivery ............. 4
3.3 Connecting to a LAN or router ....................................................... 5
3.4 Connecting Displays with HDMI ..................................................... 6
3.5 Connecting a USB Peripheral Device ............................................ 7
3.6 Troubleshooting Tips ...................................................................... 8
4. TECHNICAL SPECIFICATIONS ............................................ 9
5. WARRANTY AND SUPPORT
5.1 Customer Support and Contact Information
5.2 Warranty Information
5.3 Limitations of Liability
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USB-C™ Multiport Travel Dock with HDMI and PD
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USB-C™ Multiport Travel Dock with HDMI and PD
1. Introduction
1.1 Introduction
Thank you for your purchase from Cable Matters® Inc., the ‘Reliable
Connectivity’ company. This User Manual provides an overview of the features
and installation of the
USB-C™ Multiport Travel Dock with Dual 4K HDMI & PD
Please read these instructions carefully before connecting, operating or
configuring this product. Please keep this user manual for future reference.
Contact support@cablematters.com for questions or product support.
1.2 Copyright and Trademarks
Specifications are subject to change without notice. Cable Matters is a
registered trademark or trademark of Cable Matters Inc. All rights reserved. All
other trademarks are the property of their respective owners.
Thunderbolt and the Thunderbolt Logo are trademarks of Intel Corporation in the U.S. and/or other countries.
USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum
HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing, LLC in the United States and/or other countries.
1.3 FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: 1) This device must not cause harmful
interference, and 2) this device must accept any interference received,
including interference that may cause undesired operation.
2. Product Overview
2.1 Package Contents
Please check that the following items are contained in the package:
1 x USB-C Multiport Travel Dock with Dual HDMI and PD
1 x User Manual (available as a PDF from cablematters.com)
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USB-C™ Multiport Travel Dock with HDMI and PD
2.2 Product Description
The Cable Matters® USB-C™ Multiport Travel Dock with Dual 4K HDMI and
60W Power Delivery is an essential companion for a Windows computer with
a USB-C or Thunderbolt™ 3 port. Connect a USB peripheral device, an
Ethernet network, and two displays with HDMI. Simultaneously charge a
laptop while transferring data or viewing video.
2.3 Product Features
• USB-C™ and Thunderbolt™ 3 port compatible
• Supports a single 4K HDMI display up to 3840 x 2160 @ 60Hz
• Supports two 4K@30Hz or two 2K@60Hz or two 1080@60Hz displays
• Connect to a Fast Ethernet network
• Connect USB peripherals such as a flash drive, keyboard or mouse
• Power and charge a laptop up to 60 watts
• Flexible case for the Dock is removable
• Wrap-around USB-C cable tail inserts clicks into the case
• Protective tethered cap on the USB-C connector
2.4 System Requirements
Computer USB-C™ or Thunderbolt™ 3 computer port
Supported OS Windows 10
Display: HDMI input ports and HDMI cables
Fast Ethernet Network: Router with an RJ45 port and RJ45 patch cable
USB 2.0 USB Type-A cable to connect a peripheral device
Power Delivery 2.0/3.0 USB-C charger and cable
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USB-C™ Multiport Travel Dock with HDMI and PD
3. Connection and Operating Instructions
3.1 Application Diagram
• Connect to a Fast Ethernet network
• Connect two USB 3.0/2.0 peripheral devices
• Connect two displays with HDMI input
• Connect a USB-C charger to charge a laptop while in use
Note: All cables to connect to the Dock are sold separately
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USB-C™ Multiport Travel Dock with HDMI and PD
3.2 Connecting the Multiport Dock to a computer with Power Delivery
The Multiport Dock can be connected to a USB-C charger to
provide power to the Dock or charge a laptop while in use
(with PD equipped computers).
Connect the Dock to a USB-C charger for the best performance
Installation Instructions
1) Test with a fully charged laptop
2) Connect HDMI and Ethernet cables BEFORE connecting the Dock
3) Connect a USB-C charger to the PD port of the Dock
4) Connect the Dock to a USB-C port on the computer
5) Look for the charging indicator on your computer (must have PD support)
Troubleshooting Tips (for charging a laptop)
• Check that the blue LED on the Dock is lit
• USB-C Power Delivery must be supported by your computer for charging
• USB-C charger and cable must be rated for USB-C PD 2.0/3.0
• Dock can only charge up to 60 watts (some computers require more)
• Use the USB-C charger/cable that came with the laptop for the best
performance
Important Notes: (when using the PD power port)
• Do NOT disconnect power to the Dock while in use or it may interrupt the
video, Ethernet, or USB functions
Steps if the connected display or Ethernet function is not working:
1) Unplug the Dock
2) Unplug the Adapter and reboot the computer
3) Reconnect the Adapter and cables to the computer
4) Check the PD connection to the USB-C charger
5) Check that the HDMI and Ethernet cables are securely connected
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USB-C™ Multiport Travel Dock with HDMI and PD
3.3 Connecting to a LAN or Router
Installation Instructions
1) Connect an RJ45 Ethernet patch cable to the Dock
2) Connect the patch cable to a LAN or router port
3) Connect the Dock PD port to power for the best performance
4) Connect the Dock to a USB-C port on the computer
5) Check the documentation of your router to configure network access
6) Link and Status LEDs should blink to indicate a live connection
Troubleshooting Tips
• Disconnect all cables, reboot the computer, and reconnect everything
• Check that the Link and Status LEDs are lit
• Turn off all wireless connections from the computer
• Update the USB-C drivers from the computer manufacturer
• Test the patch cable with a different device
• Gigabit Ethernet speed is NOT supported, only Fast Ethernet speed
Check if the Adapter is recognized in Windows
Search Device Manager > Click on: Universal Serial Bus devices >
Cable Matters USB-C Multiport Adapter
Link LED
Green
Status LED
Yellow
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USB-C™ Multiport Travel Dock with HDMI and PD
3.4 Connecting Displays with HDMI
Installation Instructions
1) Connect HDMI cables (sold separately) to the Dock
2) Connect the cables to the HDMI input of the displays
3) Connect the Dock PD port to a charger for the best performance
4) Connect the Dock to a USB-C port on the computer
5) Select the HDMI video and audio input from the display menu
6) Select the audio output from the computer (optional)
Troubleshooting Tips
• Disconnect all cables, reboot the
computer, and reconnect
• 4K video resolution requires a 4K
-rated source, cable, and monitor
• Check that your computer
supports an external video
monitor
• Check for updated video graphics drivers from the computer manufacturer
• Try a different USB-C port, if possible
• Test with an HD (not 4K) display, if possible
Windows (Duplicate or Extend the Display)
Video: Press Windows Logo + P or
Search Display >Click on: Adjust Resolution
Audio: Search Sound > Click on: Display Name > Set as Default > OK
Video Resolution # of Displays
1920x1080@60Hz 2
2560x1440@60Hz 2
3840x2160@30Hz 2
3840x2160@60Hz 1
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USB-C™ Multiport Travel Dock with HDMI and PD
Installation Instructions
1) Connect a USB 2.0 or 3.0 device to the Dock (cables sold separately)
2) Connect the Dock PD port to a USB charger for the best performance
3) Connect the Dock to a USB-C port on the computer
4) USB devices should be recognized after downloading any needed drivers
5) Always Safely Remove or Eject the device before unplugging
Troubleshooting Tips
• Disconnect all cables, reboot the computer, and reconnect everything
• USB 2.0 port will not charge a device such as smartphone
• Test the USB device with a different computer
• Test the USB device with a different USB cable
• USB 3.0 devices will be limited to the USB 2.0 data transfer rate
Contact support@cablematters.com with the model numbers and
description of your hardware configuration.
3.5 Connecting a USB Peripheral Device
USB 2.0 data transfer
rate up to 480 Mbps
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USB-C™ Multiport Travel Dock with HDMI and PD
3.6 Troubleshooting Tips
• When using Power Delivery to charge a laptop, first connect all the cables
and the USB-C charger BEFORE connecting the Dock
• Check that your computer recognizes the Dock. The blue LED should be lit.
• Search Device Manager > Click on: Universal Serial Bus devices >
Cable Matters USB-C Multiport Adapter
Cabling
• Check that all cable and Dock connections are secure
• Test any connected cables with different equipment
• 4K HDMI video resolution requires a 4K-rated cable
Computer/Host Source
• Test with a fully charged computer and the PD port connected to power
• Try different video resolution and refresh rates supported by the display
• Check the HDMI audio output from the Playback Devices on the taskbar
• Verify that the HDMI audio is not muted
• Test with a different USB-C port, if possible
• Disconnect all cables, reboot the computer, and reconnect everything
• Check for updated BIOS, firmware and software drivers from the computer
manufacturer
Connected Display
• Select the HDMI input from the display menu
• Adjust the audio level from the display menu
• Test with an HD (not 4K) display, if possible
• Only one 4K@60Hz display is supported. Two 4K@30Hz displays or two
2K@60Hz displays or two 1080@60Hz displays are supported.
• 4K HDMI video resolution requires a 4K-rated display
For more information about configuring dual 4K displays updating Thunderbolt
3 drivers go to: http://kb.cablematters.com
Contact support@cablematters.com with the model numbers and
description of your hardware configuration.
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USB-C™ Multiport Travel Dock with HDMI and PD
4. Technical Specifications
Host Connector: USB Type-C Male
Network Port: RJ45 8P/8C 568-B Female
USB Ports: 2 x USB 2.0 Type A Female
Video Port 1: HDMI 19-Pin Female
Video Port 2: HDMI 19-Pin Female
Power Port: USB-C 24-Pin Power Delivery 3.0
OS Support Windows 10
HDMI Resolution Support Up to 3840 x 2160 @ 60Hz
(One-4K@60Hz or Two-4K@30Hz)
HDMI Audio Support 8-Ch LPCM, compressed audio.
Dock Housing + Case 3.4 x 2.9 x 1.1 Inches / 4.7 Ounces
Cable Tail Length: 6 Inches
Compliance C E, FCC
Warranty: Limited One-Year
Note: Specifications are subject to change without notice
5. Warranty and Support
5.1 Customer Support and Contact Information
Cable Matters offers lifetime technical support as an integral part of our commitment to
provide industry leading solutions.
Email us with any questions at support@cablematters.com.
5.2 Warranty Information
This product is backed by a limited one-year warranty. The warranty covers parts and labor
costs only. Cable Matters does not warrant its products from defects or damages arising
from misuse, abuse, or normal wear.
5.3 Limitation of Liability
In no event shall Cable Matters Inc. (including their officers, directors, employees or
agents) be liable for any damages (whether direct or indirect, special, punitive, incidental,
consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising
out of, or related to the use of this product exceeding the actual price paid for the product
(as allowed by state law).
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