USB-C™ to DVI Multiport Adapter
with Power Delivery
Model 201049
email: support@cablematters.com
User Manual
Check for Thunderbolt 3 driver information at
http://kb.cablematters.com
Table of Contents
1. INTRODUCTION ..................................................................... 1
1.1 Introduction
1.2 Copyright and Trademarks
2. PRODUCT OVERVIEW
2.1 Package Contents
2.2 Product Description .........................................................................2
2.3 Product Features
2.4 System Requirements
3. CONNECTION AND OPERATING INSTRUCTIONS ............ 3
3.1 Application Diagram
3.2 Connecting the Adapter to a Computer with Power Delivery.........4
3.3 Connecting to a LAN or router ........................................................5
3.4 Connecting a Display with DVI .......................................................6
3.5 Connecting a USB Peripheral Device .............................................7
3.6 Troubleshooting Tips for Windows .................................................8
3.7 Troubleshooting Tips for Mac .........................................................9
4. TECHNICAL SPECIFICATIONS .......................................... 10
5. WARRANTY AND SUPPORT
5.1 Customer Support and Contact Information
5.2 Warranty Information
5.3 Limitations of Liability
USB-C™ to DVI Multiport Adapter with Power Delivery
www.cablematters.com
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USB-C™ to DVI Multiport Adapter with Power Delivery
1. Introduction
1.1 Introduction
Thank you for your purchase from Cable Matters® Inc., the ‘Reliable Connectivity’ company. This User Manual provides an overview of the features
and installation of your new
USB-C™ to DVI Multiport Adapter with Power Delivery
Please read these instructions carefully before connecting, operating or
configuring this product. Please keep this user manual for future reference.
Contact support@cablematters.com for questions or product support.
1.2 Copyright and Trademarks
Specifications are subject to change without notice. Cable Matters is a
registered trademark or trademark of Cable Matters Inc. All rights reserved.
All other trademarks are the property of their respective owners.
Thunderbolt and the Thunderbolt Logo are trademarks of Intel Corporation in the U.S. and/or other countries.
USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum
2. Product Overview
2.1 Package Contents
Please check that the following items are contained in the package:
1 x USB-C™ to DVI Multiport Adapter with Power Delivery
1 x User Manual (available in a PDF from cablematters.com)
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USB-C™ to DVI Multiport Adapter with Power Delivery
2.2 Product Description
The Cable Matters® USB-C™ to DVI Multiport Adapter with Power Delivery
is an essential companion for computers with a USB-C or Thunderbolt™ 3
port. Connect a display with DVI, a USB peripheral device and a Gigabit
Ethernet network. The power delivery port allows simultaneously charging a
laptop while transferring data or viewing video.
2.3 Product Features
• USB-C™ and Thunderbolt™ 3 port compatible
• Connect a display with DVI input
• Connect to a Gigabit Ethernet network
• Connect USB peripherals such as a flash drive, keyboard, or mouse
• Supports DVI video resolutions up to 2560x1400 @ 60Hz
• Power and charge a laptop up to 60 watts
2.4 System Requirements
Computer USB 3.1 Type-C™ or Thunderbolt™ 3 computer port
Supported OS Windows 10 or higher
Mac OS 10.9 or higher
Display: DVI input port and a DVI cable
Gigabit Network: LAN or router with an RJ45 port
Cat 6 Ethernet cable recommended
USB 3.0 USB 2.0 or 3.0 cable to connect a peripheral device
Power Delivery 2.0 USB-C charger or USB-C charger/cable
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USB-C™ to DVI Multiport Adapter with Power Delivery
3. Connection and Operating Instructions
3.1 Application Diagram
• Connect to a Gigabit Ethernet network
• Connect two USB 3.0/2.0 peripheral devices
• Connect a display with DVI input
• Connect a USB-C charger to charge a laptop while in use
Note: All cables to connect to the Adapter are sold separately
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USB-C™ to DVI Multiport Adapter with Power Delivery
3.2 Connecting the Adapter to a Computer with Power Delivery (PD)
The Multiport Adapter can be connected to a USB charger to
provide power to the Adapter or charge a laptop while in use
(with power delivery equipped computers).
Note: Connect the Adapter to a USB charger for the best performance
Installation Instructions
1) Test with a fully charged laptop
2) Connect DVI and Ethernet cables BEFORE connecting the Adapter to the computer
3) Connect a USB-C charger to the PD port of the Adapter
4) Connect the Adapter to a USB-C port on the computer
5) Look for the charging icon on your computer
Troubleshooting Tips (for charging a laptop)
• Check that the blue LED in the logo is lit on the Adapter
• USB-C Power Delivery 2.0 must be supported by your computer to charge a laptop
• USB-C charger or charger/cable must be rated for USB-C Power Delivery 2.0
• Adapter can only charge up to 60 watts (some computers use more)
• Use the USB-C charger/cable that came with the laptop for the best performance
Important Notes: (when using the PD power port)
• Do not disconnect power to the Adapter while in use or it may interrupt the display,
Ethernet, or USB functions
• Connect the Adapter to power when using USB devices such as an external hard drive
• If the connected display or Ethernet function is not working:
1) Unplug the Adapter
2) Check the PD connection to the USB-C charger
3) Check that the DVI and Ethernet cables are securely connected
4) Reconnect the Adapter to the computer
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USB-C™ to DVI Multiport Adapter with Power Delivery
3.3 Connecting to a LAN or Router
Installation Instructions
1) Connect an RJ45 patch cable to the Adapter (Cat 6 recommended)
2) Connect the patch cable to a LAN or router port
3) Connect the Adapter PD port to a USB charger for the best performance
4) Connect the Adapter to a USB-C port on the computer
5) Check the documentation of your LAN or router to configure network access
6) Link and Status LED’s should blink to indicate a live connection
Troubleshooting Tips
• Reboot the computer and reconnect the Adapter
• Check that the Link and Status LEDs are lit
• Test by turning off all wireless connections
• Update the USB-C drivers from the computer manufacturer
• Test the patch cable with a different device or try another USB port
Windows
Search ‘Device Manager’ > Click on Universal Serial Bus devices > USB-C to
Multiport Adapter with Charging
Mac
About this Mac > System Report > Hardware > USB > USB 3.0 Bus > USB 2.0
Hub > USB-C to Multiport Adapter with Charging
Link LED
Green
Status LED
Yellow
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USB-C™ to DVI Multiport Adapter with Power Delivery
3.4 Connecting a Display with DVI
Installation Instructions
1) Connect a DVI cable (sold separately) to the Adapter
2) Connect the cable to the DVI input of the display
3) Connect the Adapter PD port to a USB charger for the best performance
4) Connect the Adapter to a USB-C port on the computer
5) Select the DVI video input from the display menu
Troubleshooting Tips
• DisplayPort Alternate mode must be supported by your computer
• Check that your computer supports an external video monitor
• Check for updated video graphics drivers from the computer maker
• Audio is not supported over a DVI and must be transmitted separately
Windows (Duplicate or Extend the Display)
Video: Press Windows Logo + P or
Search Display >Click Adjust Resolution
Mac (Duplicate or Extend the Display)
Video: Apple Menu > System Preferences > Displays > Select the Arrange-
ment Tab > Choose to Duplicate or Extend the display
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USB-C™ to DVI Multiport Adapter with Power Delivery
Installation Instructions
1) Connect a USB 2.0 or 3.0 device to the Adapter (cables sold separately)
2) Connect the Adapter PD port to a USB charger for the best performance
3) Connect the Adapter to a USB-C port on the computer
4) The device should be recognized after downloading any needed drivers
5) Always Safely Remove or Eject the device before unplugging
Troubleshooting Tips
• USB 3.0 port will not charge a device like a smartphone
• Test the USB device with a different computer
• Test the USB device with a different USB cable
• High powered devices such as an external hard drive may require the PD
port of the Adapter to be connected to a USB charger
3.5 Connecting a USB Peripheral Device
SuperSpeed USB 3.0 data
transfer rate up to 5 Gbps
Contact support@cablematters.com with a description of your hardware
configuration and your computer OS
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USB-C™ to DVI Multiport Adapter with Power Delivery
3.6 Troubleshooting Tips for Windows
• If using Power Delivery to charge a laptop, first connect all cables and the
USB-C charger BEFORE connecting the Adapter to the computer
• Check that your computer recognizes the Adapter - Blue LED should be lit
Search for ‘Device Manager’ > Click on Universal Serial Bus devices > USBC to Multiport Adapter with Charging
Cabling
• Check that all cable and adapter connections are secure
• Test any connected cables with different equipment
• 2K DVI video resolution requires a cable rated for 2K
Computer Source
• Test with a fully charged computer and the PD port connected to a charger
• Try different video resolution and refresh rates supported by the display
• Unplug the adapter, reboot the computer, reconnect all the cables, and then
reconnect the Adapter
Check for updated USB and BIOS drivers from the computer manufacturer
Windows PCs with Thunderbolt 3 ports can check for driver information at:
http://kb.cablematters.com
Connected Display
• DisplayPort Alternate mode must be supported by your computer for video
• Select the DVI input from the display menu
• Audio is not supported over a DVI and must be transmitted separately
• 2K DVI video resolution requires a 2K capable display
Contact support@cablematters.com with a description of your hardware
configuration and your computer OS
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USB-C™ to DVI Multiport Adapter with Power Delivery
3.7 Troubleshooting Notes for Mac
• If using Power Delivery to charge a laptop, first connect all cables and the
USB-C charger BEFORE connecting the Adapter to the computer
• Check that your computer recognizes the Adapter - Blue LED should be lit
Search: About this Mac > System Report > Hardware > USB > USB 3.0 Bus > USB 2.0 Hub > USB-C to Multiport Adapter with Charging
Cabling
• Check that all cable and adapter connections are secure
• Test any connected device cables with different equipment
Computer Source
• Test with a fully charged computer and the PD port connected to a charger
• Check for updated USB drivers from the Apple website
• Try different video resolution settings supported by the display
• Unplug the adapter, reboot the computer, reconnect all the cables, and then
reconnect the Adapter
Connected Display
• Select the DVI input from the display menu
• Audio is not supported over a DVI and must be transmitted separately
• 2K DVI video resolution requires a 2K capable display
Contact support@cablematters.com with a description of your hardware
configuration and your computer OS
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USB-C™ to DVI Multiport Adapter with Power Delivery
4. Technical Specifications
Host Connector: USB-C Male
Connector 1: RJ45 8P/8C 568-B Female
Connector 2: 2 x SuperSpeed USB 3.0 Type A Female
Connector 3 DVI Dual-Link Female
Connector 4: USB-C Power Delivery 2.0 Female
OS Support Windows 10, Mac OS 10.9 or higher
DVI Resolution Support Up to 2560 x 1440 @ 60Hz
Audio Support Not supported
Adapter Housing Lx W x H /Cable Tail 3.1 x 2.7 x 0.8 / 6 Inches
Warranty: Limited One-Year
Note: Specifications are subject to change without notice
5. Warranty and Support
5.1 Customer Support and Contact Information
Cable Matters offers lifetime technical support as an integral part of our commitment to
provide industry leading solutions.
Email us with any questions at support@cablematters.com.
5.2 Warranty Information
This product is backed by a limited one-year warranty. The warranty covers parts and
labor costs only. Cable Matters does not warrant its products from defects or damages
arising from misuse, abuse, or normal wear.
5.3 Limitation of Liability
In no event shall Cable Matters Inc. (including their officers, directors, employees or
agents) be liable for any damages (whether direct or indirect, special, punitive, incidental,
consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss,
arising out of, or related to the use of this product exceeding the actual price paid for the
product (as allowed by state law).
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