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USB-C™ Multiport Adapter with Ethernet
Model 201014
Email: [email protected]
User Manual
MacOS may require Ethernet drivers
www.cablematters.com/downloads
Check for updated Thunderbolt drivers
thunderbolttechnology.net/updates
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Table of Contents
1. INTRODUCTION .................................................................... 1
1.1 Introduction
1.2 Copyright and Trademarks
1.3 FCC Compliance Statement
2. PRODUCT OVERVIEW
2.1 Package Contents
2.2 Product Description ........................................................................ 2
2.3 Product Features
2.4 System Requirements
3. CONNECTION AND OPERATING INSTRUCTIONS ............ 3
3.1 Application Diagram
3.2 Connecting to a LAN or router ....................................................... 4
3.3 Connecting a USB Peripheral Device…………………………...….5
3.4 Connecting a VGA Display ............................................................ 6
3.5 Connecting an HDMI Display ......................................................... 7
3.6 Troubleshooting Tips for Windows ................................................ 8
3.7 Troubleshooting Tips for Mac ........................................................ 9
4. TECHNICAL SPECIFICATIONS .......................................... 10
5. WARRANTY AND SUPPORT
5.1 Customer Support and Contact Information
5.2 Warranty Information
5.3 Limitations of Liability
USB-C™ Multiport Adapter with Ethernet
www.cablematters.com
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USB-C™ Multiport Adapter with Ethernet
1. Introduction
1.1 Introduction
Thank you for your purchase from Cable Matters® Inc., the ‘Reliable Connectivity’ company. This
User Manual provides an overview of the features and installation of your new
USB-C™ Multiport Adapter with Ethernet
Please read these instructions carefully before connecting, operating or configuring this product.
Please keep this user manual for future reference.
Contact [email protected] for questions or product support.
1.2 Copyright and Trademarks
Specifications are subject to change without notice. Cable Matters is a registered trademark or
trademark of Cable Matters Inc. All rights reserved. All other trademarks are the property of their
respective owners.
1.3 FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: 1) This device must not cause harmful interference, and 2) this device must accept any
interference received, including interference that may cause undesired operation.
2. PRODUCT OVERVIEW
2.1 Package Contents
Please check that the following items are contained in the package:
1 x USB-C™ Multiport Adapter with Ethernet
1 x User Manual (available in a PDF from cablematters.com)
USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum
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USB-C™ Multiport Adapter with Ethernet
2.2 Product Description
The Cable Matters® USB-C™ Multiport Adapter with Ethernet is an
essential companion for computers with a USB-C or Thunderbolt™
3 port. Connect to a Gigabit network, install a USB peripheral
device, and connect a display with VGA or HDMI input. All this with
a single USB–powered adapter that is compatible with both the
Windows and Mac OS.
2.3 Product Features
Lightweight adapter weighs only 2 ½ ounces
Connect a display with VGA or HDMI input
Connect to a Gigabit Ethernet network
Connect a USB peripheral such as a flash drive, keyboard or mouse
Supports 4K UHD HDMI video resolutions up to 3840 x 2160 @ 30Hz
Supports VGA video resolutions up to 2048 x 1152 @ 60Hz
Thunderbolt™ 3 port and USC-C compatible
2.4 System Requirements
Computer USB 3.1 Type-C / Thunderbolt™ 3 computer port
Supported OS Windows 10
Mac OS 10.9 or higher
Display: HDMI input port and an HDMI Cable
VGA input port and a VGA Cable
Gigabit Network: LAN or router with an RJ45 Port
Cat 6 Ethernet cable
Mac OS requires a driver download from
www.cablematters.com/downloads
USB 3.0 USB 2.0 or 3.0 cable to connect a peripheral device
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USB-C™ Multiport Adapter with Ethernet
3. Connection and Operating Instructions
3.1 Application Diagram
1) Connect to a Gigabit Ethernet Network (download drivers for Mac OS)
2) Connect a USB peripheral
3) Connect a VGA or HDMI display (only 1 can be connected)
4) Check the computer maker website for updated drivers
Note: All Cables to connect to the adapter are sold separately
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USB-C™ Multiport Adapter with Ethernet
3.2 Connecting to a LAN or Router
Installation Instructions
1) Connect the adapter to a USB-C port on the computer
2) Connect an RJ45 patch cable to the adapter (Cat 6 recommended)
3) Connect the patch cable to a LAN or router port
4) Check the documentation of your LAN or router to configure network access
5) Link and Status LED’s should blink to indicate a live connection
NOTE: Download the latest drivers if the adapter is not recognized at
www.cablematters.com/downloads
Troubleshooting Tips
Reboot the computer
Check that the Link and Status LEDs are lit
Turn off all wireless connections
Update the USB drivers from the computer manufacturer
Test the patch cable with a different device or try another USB port
Windows
Search ‘Device Manager’ > Click on Network adapters > USB 3.0 to Gigabit
Ethernet Adapter
Mac
Apple Menu > System Preferences > USB 3.0 to Gigabit Ethernet
Link LED
Green
Status LED
Yellow
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USB-C™ Multiport Adapter with Ethernet
Installation Instructions
1) Connect the adapter to a USB-C port on the computer
2) Connect a USB 2.0 or 3.0 device to the adapter (sold separately)
3) The device should be recognized after downloading any needed drivers
4) Always Safely Remove or Eject the device before unplugging
Troubleshooting Tips
USB 3.0 port will only charge a low power device like a smartphone
Test the USB device with a different computer
Try a different USB cable
Windows
Search Device Manager > Click on USB Serial Bus Devices > Look for USB-C
Multiport Adapter
Mac
Apple Menu > System Report > Hardware > USB > USB 3.0 Bus > USB-C
Multiport Adapter
Contact [email protected] with a description of your hardware
configuration and your computer OS
3.3 Connecting a USB Peripheral Device
SuperSpeed USB
3.0 data transfer
rate up to 5 Gbps
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USB-C™ Multiport Adapter with Ethernet
Installation Instructions
1) Connect the adapter to a USB-C port on the computer
2) Connect a VGA cable (sold separately) to the adapter
3) Connect the cable to the VGA input of the display
4) Select the VGA input from the display menu
Troubleshooting Tips
Only 1 display can be connected at a time to the adapter
DisplayPort Alternate mode must be supported by your computer
Audio is not supported over VGA, transmit it separately
HDCP is not supported over VGA for viewing protected content
Use a VGA cable in the shortest length necessary
Check for updated drivers from the computer maker
Windows (Duplicate or Extend the Display)
Press Windows Logo + P or
Search Display > Click Adjust Resolution
Mac (Duplicate or Extend the Display)
Apple Menu > System Preferences > Displays > Select the Arrangement Tab
> Choose to Duplicate or Extend the display
3.4 Connecting a VGA Display
Supported Resolutions
2048 x 1152 @ 60Hz
1920 x 1080 @ 60Hz
1366 x 768 @ 60Hz
1360 x 768 @ 60Hz
1280 x 768 @ 60Hz
1280 x 720 @ 60Hz
1024 x 768 @ 60Hz
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USB-C™ Multiport Adapter with Ethernet
3.5 Connecting an HDMI Display
Installation Instructions
1) Connect the adapter to a USB-C port on the computer
2) Connect an HDMI cable (sold separately) to the adapter
3) Connect the cable to the HDMI input of the display
4) Select the HDMI video and audio input from the display menu
5) Select the audio output from the computer
Troubleshooting Tips
Only 1 display can be connected to the adapter at a time
DisplayPort Alternate mode must be supported by your computer
4K UHD video resolution requires a 4K source, cable, and display
Use an HDMI cable in the shortest length necessary
Check for updated drivers from the computer maker
Windows (Duplicate or Extend the Display)
Video: Press Windows Logo + P or
Search Display >Click Adjust Resolution
Audio: Search Sound > Click on the display name > Set Default > OK
Mac (Duplicate or Extend the Display)
Video: Apple Menu > System Preferences > Displays > Select the Arrange-
ment Tab > Choose to Duplicate or Extend the display
Audio: Apple Menu > System Preferences > Sound > Output > DisplayPort
Supported Resolutions
3840 x 2160 @ 30Hz
2560 x 1440 @ 60Hz
2560 x 1600 @ 60Hz
1920 x 1080 @ 60Hz
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USB-C™ Multiport Adapter with Ethernet
3.6 Troubleshooting Tips for Windows
Check that your computer recognizes the adapter by searching for Device
Manager > Universal Serial Bus devices > USB-C Multiport Adapter
Your computer must support DisplayPort Alternate mode to connect a
video display. If you see an error message like the one below, check with
the computer manufacturer to confirm if DP Alt mode is supported
Cabling
Check that all cable and adapter connections are secure
Test any connected cables with different equipment
4K HDMI video resolution requires a 4K cable
Connected Display
Only 1 VGA or HDMI display can be connected at a time
Select the VGA or HDMI input from the display menu
Adjust the audio level from the display menu (HDMI only)
Try different video resolution settings supported by the display
Check the HDMI audio output from the Playback Devices on the taskbar
Verify that the HDMI audio is not muted
Ethernet Function
Download the latest drivers if the Ethernet function is not working
www.cablematters.com/downloads
Contact [email protected] with a description of your hardware
configuration and your computer OS
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USB-C™ Multiport Adapter with Ethernet
Computer Source
Check for updated Thunderbolt 3 BIOS, firmware and software drivers from
the computer manufacturer
Dell:
http://www.dell.com/support/home
If the Ethernet port disconnects frequently, adjust the network adapter prop-
erties in the Device Manager
Control Panel > Device Manager > Network adapters > Dell Wireless
Right-click on the Dell
wireless adapter > Select
Advanced > Property:
Power Output > Value:
75%
HP and Lenovo:
Check the Cable Matters Knowledge Base for the URL links:
http://kb.cablematters.com/index.php?View=entry&EntryID=54
Reboot the computer after making multiple changes
Contact [email protected] with a description of your hardware
configuration and your computer OS
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USB-C™ Multiport Adapter with Ethernet
3.6 Troubleshooting Notes for Mac
Check that your computer recognizes the adapter. Apple Menu > System
Preferences > USB > USB Device Tree > USB-C Multiport Adapter
Note: This adapter cannot power or charge a computer
Ethernet
Download drivers if the adapter if the Ethernet function is not working:
www.cablematters.com/downloads
Cabling
Check that all cable and adapter connections are secure
Test any connected device cables with different equipment
4K HDMI video resolution requires a 4K cable
Computer Source
Try different video resolution settings supported by the display
Check the HDMI audio output from the Playback devices on the taskbar
Verify that the HDMI audio is not muted
Reboot the computer after making multiple changes
Connected Display
Only 1 VGA or HDMI display can be connected at a time
Select the VGA or HDMI input from the display menu
Adjust the audio level from the display menu or remote (HDMI only)
Contact [email protected] with a description of your hardware
configuration and your computer OS
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USB-C™ Multiport Adapter with Ethernet
4. TECHNICAL SPECIFICATIONS
Input: USB 3.1 Type-C Male
Output 1: RJ45 8P/8C 568-B Female
Output 2: SuperSpeed USB 3.0 Type A Female
Output 3 15 pin VGA Female
Output 4: 19 pin HDMI Female
OS Support Windows 10, Mac OS 10.9 or higher
VGA Resolution Support: Up to 2048 x 1152 @ 60Hz
HDMI Resolution Support Up to 3840 x 2160 @ 30Hz
HDMI Audio Support Multichannel 2.1, 3.1, 5.1, 7.1 DTS and Dolby
Adapter Housing Lx W x H /Cable Tail 4.5 x 2.1 x 0.6 / 2.8 Inches
Adapter Weight: 2.5 Ounces
Compliance C E, FCC
Warranty: Limited One-Year
Note: Specifications are subject to change without notice
5. Warranty and Support
5.1 Customer Support and Contact Information
Cable Matters offers lifetime technical support as an integral part of our commitment to
provide industry leading solutions.
Email us with any questions at [email protected].
5.2 Warranty Information
This product is backed by a limited one-year warranty. The warranty covers parts and
labor costs only. Cable Matters does not warrant its products from defects or damages
arising from misuse, abuse, or normal wear.
5.3 Limitation of Liability
In no event shall Cable Matters Inc. (including their officers, directors, employees or
agents) be liable for any damages (whether direct or indirect, special, punitive, incidental,
consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss,
arising out of, or related to the use of this product exceeding the actual price paid for the
product (as allowed by state law).
VA 20160202
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