Operator's Manual
Label Printer
Hermes+
Operator's Manual - Translation of the Original Version
2 2
for the following products
Family Type
Hermes+L Hermes+ 2L
Hermes+ 4L
Hermes+ 4.3L
Hermes+ 6L
Hermes+R Hermes+ 2R
Hermes+ 4R
Hermes+ 4.3R
Hermes+ 6R
Edition: 04/2013 - Part No. 9009264
Copyright
This documentation as well as translation hereof are property of cab Produkttechnik GmbH & Co. KG.
The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original
intended purpose demand the previous written authorization by cab.
Trademark
Windows is a registered trademarks of the Microsoft Corporation.
Editor
Regarding questions or comments please contact cab Produkttechnik GmbH & Co. KG.
Topicality
Due to the constant further development of our products discrepancies between documentation and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of cab.
Germany
cab Produkttechnik
GmbH & Co KG
Postfach 1904
D-76007 Karlsruhe
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe
Telefon +49 721 6626-0
Telefax +49 721 6626-249
www.cab.de
info@cab.de
Representatives in other countries on request
France
cab technologies s.a.r.l.
F-67350 Niedermodern
Téléphone +33 388 722 501
www.cab.de/fr
info.fr@cab.de
USA
cab Technology Inc.
Tyngsboro MA, 01879
Phone +1 978 649 0293
www.cab.de/us
info.us@cab.de
South Africa
cab Technology (Pty.) Ltd.
2125 Randburg
Phone +27 11-886-3580
www.cab.de/za
info.za@cab.de
Asia
cab Technology Co., Ltd.
Junghe, Taipei, Taiwan
Phone +886 2 8227 3966
www.cab.de/tw
info.asia@cab.de
China
cab (Shanghai)Trading Co., Ltd.
Phone +86 21 6236-3161
www.cab.de/cn
info.cn@cab.de
Table of Contents
1 Introduction ............................................................................................................................................ 4
1.1 Instructions ............................................................................................................................................... 4
1.2 Intended Use ............................................................................................................................................ 4
1.3 Safety Instructions .................................................................................................................................... 4
1.4 Safety Marking ......................................................................................................................................... 5
1.5 Environment ............................................................................................................................................. 5
2 Installation .............................................................................................................................................. 6
2.1 Device Overview ...................................................................................................................................... 6
2.2 Unpacking and Setting-up the Printer ...................................................................................................... 9
2.3 Connecting the Device ............................................................................................................................. 9
2.4 Switching on the Device ........................................................................................................................... 9
3 Control Panel ........................................................................................................................................ 10
3.1 Structure of the Control Panel ................................................................................................................ 10
3.2 Symbol Displays ..................................................................................................................................... 10
3.3 Printer States ..........................................................................................................................................11
3.4 Key Functions ........................................................................................................................................ 12
4 Loading Material ................................................................................................................................... 13
4.1 Loading Labels ....................................................................................................................................... 13
4.2 Setting the Head Locking System .......................................................................................................... 17
4.3 Loading Transfer Ribbon ........................................................................................................................ 18
4.4 Setting the Feed Path of the Transfer Ribbon ........................................................................................ 19
5 Printing Operation ................................................................................................................................ 20
5.1 Printhead Protection ............................................................................................................................... 20
5.2 Synchronization of the Paper Feed ........................................................................................................ 20
5.3 Peel-off Mode ......................................................................................................................................... 20
5.4 Ribbon Saving ........................................................................................................................................ 20
3
6 Cleaning ................................................................................................................................................ 21
6.1 Cleaning Information .............................................................................................................................. 21
6.2 Cleaning the Print Roller ........................................................................................................................ 21
6.3 Cleaning the Printhead ........................................................................................................................... 21
7 Fault Correction ................................................................................................................................... 22
7.1 Types of Errors ....................................................................................................................................... 22
7.2 Problem Solution .................................................................................................................................... 22
7.3 Error Messages and Fault Correction .................................................................................................... 23
8 Labels .................................................................................................................................................... 25
8.1 Label Dimensions ................................................................................................................................... 25
8.2 Device Dimensions ............................................................................................................................... 26
8.3 Reex Mark Dimensions ........................................................................................................................ 27
8.4 Cut-out Mark Dimensions ....................................................................................................................... 28
9 Licences ................................................................................................................................................ 29
9.1 EC Declaration of Incorporation ............................................................................................................. 29
9.2 EC Declaration of Conformity ................................................................................................................. 30
9.3 FCC ........................................................................................................................................................ 30
10 Index ...................................................................................................................................................... 31
!
!
1 Introduction
4 4
1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
Attention!
Draws attention to possible dangers, material damage or loss of quality.
Notice!
Gives you tips. They make a working sequence easier or draw attention to important working processes.
i
Environment!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special ttings).
Time
Information in the display.
1.2 Intended Use
• The device is manufactured in accordance with the current technological status and the recognized safety rules.
However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible
assets can arise during use.
• The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with
regard to safety and dangers as stated in the operating manual.
• The printer is designed for the integration into a production line. It is intended exclusively for printing suitable
materials that have been approved by the manufacturer and for coupling a cab or non-cab applicator which
transfers labels from the printer to a product. Any other use or use going beyond this shall be regarded as
improper use. The manufacturer/supplier shall not be liable for damage resulting from unauthorized use; the user
shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s
maintenance recommendations and specications.
Notice!
The complete documentation is included in the scope of delivery on DVD, and can also currently be found in
i
the Internet.
1.3 Safety Instructions
• The device is congured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket.
• Only connect the device to other devices which have a protective low voltage.
• Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting.
• The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc. do not come into
contact with the exposed rotating parts.
1 Introduction
• The device or parts of it, especially the printhead can become hot while printing. Do not touch during operation,
and allow to cool down before changing material and before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach into the swivel range of
the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or service technicians.
• Unauthorized interference with electronic modules or their software can cause malfunctions.
• Other unauthorized work on or modications to the device can also endanger operational safety.
• Always have service work done in a qualied workshop, where the personnel have the technical knowledge and
tools required to do the necessary work.
• There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be aware of dangers and
may be injured.
• The maximum sound pressure level LpA is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.4 Safety Marking
5
1
2
Fig. 1 Safety marking
Danger spot !
• Risk of burning on the hot printhead assembly (1).
Do not touch the printhead during operation, and allow to cool down before
• Entanglement hazard by turning roller (2).
Ensure that people‘s clothing, hair, jewelry etc. do not come into contact with the
1.5 Environment
Obsolete devices contain valuable recyclable materials that should be sent for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal centers.
changing material and before disassembly.
exposed rotating parts.
2 Installation
6 6
2.1 Device Overview
1 Cover (Option)
1
2
3
4
5
10
6
11
2
12
7
2 Hinges for cab-applicators
3 Control panel
4 Interface for cab-applicators
5 Ribbon take-up hub
6 Ribbon supply hub
8
7 Print mechanism
8 Roll retainer
9 Pivot arm with guide roller
10 Internal rewinder
11 Guide roller
9
12 Transport system
Fig. 2 Overview Hermes+ -2
2
3
4
5
6
2
7
2 Hinges for cab-applicators
3 Control panel
4 Interface for cab-applicators
8
5 Ribbon take-up hub
6 Ribbon supply hub
7 Print mechanism
8 Roll retainer
9 Pivot arm with guide roller
10 Internal rewinder
11 Guide roller
9
12 Transport system
10
11
12
Fig. 3 Overview Hermes+ -3
2 Installation
2
3
4
5
6
2
8
9
10
11
7
2 Hinges for cab-applicators
3 Control panel
4 Interface for cab-applicators
5 Ribbon take-up hub
6 Ribbon supply hub
7 Print mechanism
8 Roll retainer
9 Pivot arm with guide roller
10 Internal rewinder
11 Guide roller
12 Transport system
7
Fig. 4 Overview Hermes+ -2S
13
14
15
16
17
12
13 Ribbon deection
14 Antistatic brush (Option)
15 Peel-off edge
18
16 Printhead retainer with printhead
17 Print roller
19
18 Printhead locking lever
19 Allen key
20 Media guide
21 Spindle for label sensor adjustment
22 Spindle for media guide adjustment
20
21
22
Fig. 5 Print mechanism
2 Installation
8 8
23 Power switch
24 Power connection jack
23
24
25
26
27
25 Slot for PC Card Type II or WLAN card
26 Slot for CompactFlash memory card
27 Ethernet 10/100 Base-T
28 2 USB master ports for keyboard,
scanner or service key
29 USB high-speed slave port
30 Serial RS-232 C port
31 Connector central compressed air valve
32 I/O interface
33 Connector warning light
34 Connector emergency stop
28
29
30
Fig. 6 Connections
31
32
33
34
2 Installation
2.2 Unpacking and Setting-up the Printer
Lift the printer out of the box.
Check printer for damage which may have occurred during transport.
Remove foam transportation safeguards near the printhead.
Check delivery for completeness.
Contents of delivery:
• Printer
• Power cable
• USB cable
• Operator's Manual
• DVD with label software, Windows driver and documentation
Notice!
Please keep the original packaging in case the printer must be returned.
i
Attention!
The device and printing materials will be damaged by moisture and wetness.
!
Set up printers only in dry locations protected from splash water.
9
2.3 Connecting the Device
The standard available interfaces and connectors are shown in gure 6.
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of
230 V~/50 Hz or 115 V~/60 Hz without adjustment.
1. Check that the device is switched off.
2. Plug the power cable into the power connection socket (24 / Fig. 6).
3. Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
Attention!
!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the printer are grounded.
Connect the printer to a computer or network by a suitable cable.
For details of the I/O interface, the connector emergency stop and the connector central valve Interface
Description.
For details of the conguration of the other interfaces Conguration Manual.
2.4 Switching on the Device
When all connections have been made:
Switch the printer on at the power switch (24 / Fig. 6).
The printer performs a system test, and then shows the system status Ready in the display.
If an error occurs during the system test, the symbol
and type of error are displayed.
3 Control Panel
10 10
3.1 Structure of the Control Panel
The user can control the operation of the printer with the control panel, for example:
• Issuing, interrupting, continuing and canceling print jobs,
• Setting printing parameters, e.g. heat level of the printhead, print speed, interface conguration, language and
time of day ( Conguration Manual),
• Start the test functions ( Conguration Manual),
• Control stand-alone operation with a memory module ( Conguration Manual),
• Update the rmware ( Conguration Manual).
Many functions and settings can also be controlled by software applications or by direct programming with a
computer using the printer’s own commands. Programming Manual for details.
Settings made on the control panel make the basic settings of the printer.
Notice!
It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
i
The control panel consists of a graphic display (1) and the navigator
pad (2) with ve integrated keys.
Bereit
1
6
The graphic display indicates the current status of the printer and
the print job, indicates faults and shows the printer settings in the
menu.
2
Fig. 7 Control Panel
3.2 Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending on the printer
conguration. They enable the current printer status to be seen quickly. For the conguration of the status line the
Conguration Manual.
Symbol Description Symbol Description Symbol Description
Clock
Date sheet
Date/time digital
Ribbon supply
Wi-Fi signal strength
Ethernet link status
Temperature of the
printhead
Access to memory card
Printer is receiving data
Table 1 Symbol displays
3 Control Panel
3.3 Printer States
State Display Description
Ready Ready
Printing label Printing label
Pause Pause
Correctable error
Irrecoverable error
Critical error
Power Save Mode
and congured symbol displays,
such as time
and the number of the printed
label in the print job.
and the symbol
and the type of error
and the number of labels still to
be printed.
and the type of error
and the number of labels still to
be printed.
and the type of error
and the key lighting is switched
off
and date
11
The printer is in the ready state and can receive
data.
The printer is currently processing an active print
job.
Data can be transmitted for a new print job.
The new print job will start when the previous one
has nished.
The printing process has been interrupted by the
operator.
An error has occurred that can be rectied by the
operator without interrupting the print job.
The print job can be continued after the error has
been rectied.
An error has occurred that cannot be rectied
without interrupting the print job.
An error occurs during the system test.
Switch the printer off and then on again at the
power switch or
Press cancel key.
Call Service if the fault occurs persistently.
If the printer is not used for a lengthy period, it
automatically switches to power save mode.
To exit power save mode: Press any key on the
navigator pad.
Table 2 Printer states
3 Control Panel
12 12
3.4 Key Functions
The key functions depend on the current printer state:
- Active functions: Labels and symbols on the navigator pad keys light up.
- Active functions light up white in print mode (e. g. menu or feed).
- Active functions light up orange in the ofine menu (arrows, key 8 ).
Key Display State Function
menu lights
feed lights
pause lights
ashes
cancel lights
ashes
8
lights
Ready
Ready
Ready
Printing label
Pause
Ready
Printing label
Pause
Ready To the ofine menu
Ready Feeds a blank label
Ready After the end of a print job,
reprint the last label
Printing label Interrupt print job,
printer goes into "Pause" state
Pause Continue the print job,
printer goes into "Printing label" state
Correctable error Continue the print job after rectifying the error,
printer goes into "Printing label" state
Ready Delete internal memory,
the last label can no longer be reprinted.
Printing label
Pause
Correctable error
Irrecoverable error
Error Call Help - Concise information for rectifying the
Short press g
Longer press g cancels the current print job
and deletes all print jobs
fault will be displayed
cancels the current print job
Table 3 Key functions in the print mode
Key Menu Parameter setting
Parameter choice Numeric value
Return from a submenu - Increase of the number at the
Jump into a submenu - Decrease of the number at the
Menu option to the left Sheets to the left Cursor shift to the left
Menu option to the right Sheets to the right Cursor shift to the right
Start of a selected menu option
8
Pressing 2 s: Leaving the ofine menu
Table 4 Key functions in the ofine menu
Conrmation of the selected value
Pressing 2 s: Abort without changing the value
cursor position
cursor position
4 Loading Material
Notice!
For adjustments and simple installation work, use the accompanying Allen key located in the upper section
i
of the print unit. No other tools are required for the work described here.
4.1 Loading Labels
4.1.1 Positioning the Media Roll on the Roll Retainer
Hermes+ -2 and Hermes+ -3
1
2 3 4 3 6 75
13
Fig. 8 Loading label roll
1. Turn knob (5) clockwise to release the roll retainer (4).
2. Remove the margin stop (6) from the roll retainer.
3. Load label roll (2) on the roll retainer (4) in such a way, that the labels are visible from above after unrolling.
4. Slide the roll against the wall plate (1).
5. Guide the latches (7) of the margin stop (6) into the grooves (3) of the roll retainer (4) and push the roll retainer
against the label roll (2).
6. Turn knob (5) counterclockwise to tighten the label roll and the margin stop on the roll retainer.
4 Loading Material
14 14
Hermes+ -2S
2 5 7 861 3
Fig. 9 Loading label roll
1. Loosen knurled screw (7) and remove ange (8) from the roll retainer (3).
2. Load label roll (6) on the roll retainer (3) in such a way, that the labels are visible from above after unrolling.
3. Push the label roll against the wall spacer (1) and turn it in such a position, that the bolts (2) grasp the holes (5).
4. Push the ange (8) onto the roll retainer (3) until it stops an tighten the knurled screw (7).
1
2 3 54
6 7 8
1 32 4 5
4 Loading Material
4.1.2 Inserting the Labels into the Print Mechanism
Fig. 10 Inserting the labels into the print mechanism Fig. 11 Label feed path
1. Turn lever (4) counterclockwise to lift the printhead (2).
2. Move the guide (6) to the outermost position by turning the spindle (7) with the Allen key (8).
3. Supply a longer label strip of approx. 100 cm.
4. Guide label strip (5) to the print unit as shown in gure 11. The broken line shows the path for inside wound
labels.
5. Guide label strip through the label sensor (3) to the peel-off edge.
6. Move the guide (6) against the label strip by turning the spindle (7).
7. Forward the label strip over the peel-off edge (1), that the strip reaches back internal rewinder. Remove the labels
from the overhanging strip.
15
4.1.3 Setting the Label Sensor
Fig. 12 Setting the Label Sensor
The label sensor (1) can be shifted perpendicular to the direction of paper ow for adaptation to the label medium.
The sensor unit of the label sensor is visible from the front through the print unit. When the printer is switched on, a
yellow LED illuminates the sensor position (2).
Position label sensor by turning the spindle (4) with the Allen key (5) in such a way that the sensor can detect the
label gap or a reex or cut-out mark.
- or, if the labels deviate from a rectangular shape, -
Align label sensor with the front edge of the label in the direction of paper ow.
Turn lever (3) clockwise to lock the printhead.
5
7
6
2 3 41
4 Loading Material
16 16
4.1.4 Guiding the Liner to the Internal Rewinder
Fig. 13 Guiding the liner to the internal rewinder
1. Turn lever (7) clockwise to lift the locking system (6) from the transport roller (5).
2. Hold rewinder (1) rmly and turn knob (4) clockwise until it stops.
3. Guide liner coming from the peel-off edge around the transport roller (5) and the locking system (6) to the internal
rewinder (1).
4. Push liner under a bracket (2) of the rewinder (1) and turn knob (4) counterclockwise until it stops.
The rewinder is fully spread, thus gripping the liner rmly.
5. Turn rewinder (1) counterclockwise to tighten the liner.
6. Turn lever (7) counterclockwise to lock the transport system (5,6).
4 Loading Material
4.2 Setting the Head Locking System
The printhead is pushed on via two plungers. The location of the outer plunger (2) must be set to the width of the
label medium used so as to
• achieve even print quality across the entire label width
• prevent wrinkles in the feed path of the transfer ribbon
• prevent premature wearing of the print roller and printhead.
17
1
2
Fig. 14 Setting the head locking system
1. Turn lever (3) clockwise to lock the printhead.
2. Loosen threaded pin (1) at outer plunger (2) with Allen key.
3. Align outer plunger (2) to the outer label edge and tighten threaded pin (1).
3
4 Loading Material
18 18
4.3 Loading Transfer Ribbon
Notice!
With direct thermal printing, do not load a transfer ribbon; if one has already been loaded, remove it.
i
1
2
3
4
5
6
Fig. 15 Loading transfer ribbon Fig. 16 Transfer ribbon feed path
1. Clean printhead before loading the transfer ribbon ( 6.3 on page 21).
2. Turn lever (6) counterclockwise to open the printhead.
3. Slide transfer ribbon roll (3) onto the ribbon supply hub (4) until it stops and so that the color coating of the ribbon
faces away from the printhead after loading.
4. Hold ribbon supply hub (4) rmly and turn knob (5) counterclockwise until the transfer ribbon roll is secured.
5. Slide suitable ribbon core (1) onto the transfer ribbon take-up hub (2) and secure it in the same way.
6. Guide transfer ribbon through the print unit as shown in the gure 16.
7. Secure starting end of transfer ribbon to the transfer ribbon core (1) with adhesive tape. Ensure counterclockwise
rotation direction of the transfer ribbon take-up hub here.
8. Turn transfer ribbon take-up hub (2) counterclockwise to smooth out the feed path of the transfer ribbon.
9. Turn lever (6) clockwise to close the printhead.
4 Loading Material
4.4 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deection can be adjusted so as to prevent
wrinkles.
Notice!
A maladjustment of the head locking system may also cause ribbon wrinkling
i
Check rst the setting of the head locking system ( 4.2 on page 17).
1
2
19
Fig. 17 Setting the feed path of the transfer ribbon
Notice!
The adjustment is best carried out during printing.
i
1. Read current setting on the scale (1) and record if necessary.
2. Turn screw (2) with Allen key and observe the behavior of the ribbon.
In the + direction, the inner edge of the transfer ribbon is tightened, and the outer edge is tightened in the
- direction.
5 Printing Operation
20 20
5.1 Printhead Protection
Attention!
!
Printhead damage caused by improper handling!
Do not touch the underside of the printhead with the ngers or sharp objects.
Ensure that the labels are clean.
Ensure that the label surfaces are smooth. Rough labels act like emery paper and reduce the service life
of the printhead.
Print with the lowest possible printhead temperature.
5.2 Synchronization of the Paper Feed
After the label stock has been inserted, for peel-off mode a synchronization of the paper feed is required. That way
the rst label, which is detected by the label sensor, will be transported to the print position and all labels in front will
be fed out of the printer. So the synchronization avoids, that blank labels are peeled-off together with the rst printed
label. This can cause useless rst label.
Press the feed key to start the synchronization.
Remove the blank labels peeled-off during the synchronization.
Notice!
The synchronization will not be lost by switching off the printer as long as the printhead and the transport
i
system are kept close.
5.3 Peel-off Mode
In Peel-off mode, the labels are automatically peeled off the liner after printing and presented for removal.
Attention!
!
i
Activate the peel-off mode in the software.
This is done with the "P command" in the direct programming, Programming Manual.
Notice!
The print of a label must be started by the external START or WDR signal ( Interface Description).
When operating Hermes+ without cab applicator the removal of the label must be conrmed by the ETE
signal ( Interface Description).
When a cab applicator is connected the ETE signal will be generated automatically.
5.4 Ribbon Saving
If there is no information to print during a longer label feed, the printhead will be lifted, and the transfer ribbon will be
paused from feeding. This will reduce the ribbon consumption. The minimum length for ribbon saving is dened in the
rmware and depends on the print speed.
The ribbon saver can permanently be activated in the printer conguration ( Conguration Manual) or job-oriented
by the software ( Programming Manual).
6 Cleaning
6.1 Cleaning Information
Danger!
Risk of death via electric shock!
Disconnect the printer from the power supply before performing any maintenance work.
The printer requires very little maintenance.
It is important to clean the thermal printhead regularly. This guarantees a consistently good printed image and plays a
major part in preventing premature wear of the printhead.
Otherwise, the maintenance is limited to monthly cleaning of the device.
Attention!
!
The printer can be damaged by aggressive cleansers.
Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.
Remove dust and paper uff from the print area with a soft brush or vacuum cleaner.
The cover of the printer can be cleaned with a standard cleanser.
6.2 Cleaning the Print Roller
Accumulations of dirt on the print roller may impair the media transport and the print quality.
Lift the printhead.
Remove labels and transfer ribbon from the printer.
Remove deposits with roller cleaner and a soft cloth.
If the roller appears damaged, replace it Service Manual.
21
6.3 Cleaning the Printhead
Cleaning intervals: direct thermal printing - every media roll change
thermal transfer printing - every ribbon roll change
Substances may accumulate on the printhead during printing and adversely affect printing, e.g. differences in contrast
or vertical stripes.
Attention!
!
!
Printhead can be damaged!
Do not use sharp or hard objects to clean the printhead.
Do not touch protective glass layer of the printhead with ngers.
Attention!
Risk of injury from the hot printhead.
Ensure that the printhead has cooled down before starting cleaning.
Lift the printhead.
Remove labels and transfer ribbon from the printer.
Clean printhead surface with a cotton swab dipped in pure alcohol.
Allow printhead to dry for 2–3 minutes before commissioning the printer.
7 Fault Correction
22 22
7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State Display Key Remark
Correctable error
Irrecoverable error
Critical fault
Table 5 Error states
pause ashes
cancel lights
cancel ashes
-
3.4 on page 12
7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Head locking system not adjusted Adjust the head locking system.
4.2 on page 17
Transfer ribbon deection not adjusted Adjust the transfer ribbon deection.
4.4 on page 19
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids
Printer prints a sequence
of characters instead of the
label format
Printer transports label
media, but transfer ribbon
does not move
Printer only prints each
second label
Vertical white lines in the
print image
Horizontal white lines in the
print image
Print image is irregular, one
side is lighter
Printhead is dirty Clean the printhead
6.3 on page 21
Temperature too high Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
Unsuitable combination of labels and
transfer ribbon
Setting of the label height in the software
is too large.
Printhead is dirty Clean the printhead
Printhead is defective (failure of heat
elements)
Printer is used with the
backfeed > smart in the cut or
peel-off mode
Printhead is dirty Clean the printhead
Head locking system not adjusted Adjust the head locking system.
Use different type of ribbon.
transfer ribbon web and the orientation
of the label side.
if necessary clean the printhead.
6.3 on page 21
Use different type of ribbon.
Change the label height in the software.
6.3 on page 21
Change the printhead.
Service Manual.
Set the backfeed > always in the
setup.
Conguration Manual.
6.3 on page 21
4.2 on page 17
Table 6 Problem solution
7 Fault Correction
7.3 Error Messages and Fault Correction
Error message Cause Remedy
ADC malfunction
Barcode error
Barcode too big
Battery low
Buffer overow
Card full
Cutter blocked
Cutter jammed
Device not conn.
File not found
Font not found
FPGA malfunction
Head error
Head open
Head too hot
Invalid setup
Memory overow
Name exists
No DHCP server
No label found
No label size
No Link
Hardware error Switch the printer off and then on.
Invalid barcode content, e.g. alphanumeric
characters in a numerical barcode
The barcode is too big for the allocated
area of the label
Battery of the PC card is at Replace battery in the PC card.
The input buffer memory is full and the
computer is still transmitting data.
No more data can be stored on the memory
card
Cutter cannot return into its home position
and stays in an undened position
No cutter function Switch the printer off and then on.
The cutter is unable to cut the labels but is
able to return into its home position
Programming addresses a non-existent
device
Requested le is not on the card Check the contents of the card.
Error with the selected download font Cancel current print job, change font.
Hardware error Switch the printer off and then on.
Hardware error Switch the printer off and then on.
Printhead not locked Lock printhead.
Printhead is overheated After pausing the print job will be continued
Error in the conguration memory Re-congure printer.
Current print job contains too much information, e.g. selected font, large graphics
Duplicate usage of eld name in the direct
programming
The printer is congured for DHCP, but
there is no DHCP server, or the DHCP
server is not currently available.
There are labels missing on the label
material
The label format as set in the software does
not correspond with the real label format
The size of the label is not dened in the
programming.
No network link Check network cable and connector.
23
If error recurs call service.
Correct the barcode content.
Reduce the size of the barcode or move it.
Use data transmission via protocol
(preferably RTS/CTS).
Replace card.
Switch off the printer. Remove material.
Switch on the printer. Restart print job.
Change material
If error recurs call service.
Press the cancel key.
Change material.
Either connect this device or correct the
programming.
If error recurs call service.
If error recurs replace printhead.
automatically. If the fault recurs repeatedly,
reduce the heat level or the print speed via
software.
If error recurs call service.
Cancel current print job.
Reduce amount of data to be printed.
Correct programming
Switch off DHCP in the conguration, and
assign a xed IP address.
Please contact your network administrator.
Press pause key repeatedly until printer
recognizes the next label on the material.
Cancel current print job.
Change the label format set in the software.
Restart print job.
Check programming.
Please contact your network administrator.
For operation without network connection set
parameter "Network error" to Off
Conguration Manual.
7 Fault Correction
24 24
Error message Cause Remedy
No record found
No SMTP server
No Timeserver
Out of paper
Out of ribbon
Protocol error
Read error
Remove ribbon
Structural err.
Unknown card
USB error
Device stalled
USB error
Too much current
USB error
Unknown device
Voltage error
Write error
Write protected
Wrong revision
Refers to the optional memory card;
database access error
The printer is congured for SMTP, but
there is no SMTP server, or the SMTP
server is not currently available.
Timeserver is selected in the conguration, but there is no Timeserver, or the
Timeserver is not currently available.
Out of label roll Load labels.
Error in the paper feed Check paper feed.
Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during printing Cancel current print job.
The printer is loaded with thermal labels,
but the software is set to transfer printing
Printer has received an unknown or invalid
command from the computer.
Read error when reading from the memory
card
Transfer ribbon is loaded although the
printer is set to direct thermal printing
Error in the le list of the memory card, data
access is uncertain.
Card not formatted,
Type of card not supported
A USB device has been detected, but it is
not working.
The USB device consumes too much
current.
Failure to detect USB device Do not use the USB device.
Hardware error Switch the printer off and then on.
Hardware error Repeat the write process, reformat card.
PC card write protection is activated. Deactivate the write protection.
Error when updating the rmware.
Firmware not compatible with the hardware
version
Check programming and card contents.
Switch off SMTP in the conguration.
Caution! Then a warning cannot be sent by
e-mail (EAlert).
Please contact your network administrator.
Switch off Timeserver in the conguration.
Please contact your network administrator.
Change the heat level via software.
Clean the printhead 6.3 on page 21
Load transfer ribbon
Restart print job.
Cancel current print job.
Set software to direct thermal printing.
Restart print job
Press the pause key to skip the command or
press the cancel key to cancel the print job.
Check data of the card.
Backup data, reformat card.
for direct thermal printing remove ribbon
for thermal transfer printing set the printer
in the conguration or in the software to
transfer printing
Format memory card.
Format card, use different type of card.
Do not use the USB device.
Do not use the USB device.
If error recurs call service.
It is shown which voltage has failed. Please
note.
Load the compatible rmware.
Table 7 Error Messages and Fault Correction
8 Labels
8.1 Label Dimensions
Fig. 18 Label dimensions
Dim. Designation Dim. in mm
B Label width 4 - 58 10 - 114 50 - 174
H Label height 4 - 200 8 -250 25 -250
A Label distance > 2
C Width of liner 25 - 62 25 - 118 54 - 178
Dl Left margin ≥ 0
Dr Right margin ≥ 0
E Label thickness 0,025 - 0,25
F Liner thickness 0,03 - 0,1
G Thickness label with liner 0,055 - 0,35
V Label feed > 6 > 10 > 27
• Small label sizes, thin materials or strong glue can lead to limitations.
Critical applications need to be tested and cleared.
25
Hermes+ 2 Hermes+ 4 Hermes+ 4.3 Hermes+ 6
Table 8 Label dimensions
8 Labels
26 26
8.2 Device Dimensions
Fig. 19 Device dimensions
Dim. Designation Dim. in mm
Hermes+ 2 Hermes+ 4 Hermes+ 4.3 Hermes+ 6
L R L R L R L R
I Distance printhead - peel-off edge 15
J Distance 1st heating point - material edge
203 dpi
300 dpi
600 dpi
K Print width
203 dpi
300 dpi
600 dpi
SX Distance gap/reective sensor -
material edge
i.e. permissible distance of reex or cut-out
marks to the material edge
SY Distance gap/reective sensor -
printhead
1,0
1,0
-
54,2
57,0
3,7
1,0
-
54,2
57,0
2 - 26 2 - 47
1,0
1,0
1,0
104,0
105,6
105,6
2,8
1,0
1,1
104,0
105,6
105,6
104,0
108,4
65
1,0
1,0
-
-
2,7
-1,7
-
104,0
106,7
-
-0,6
2,1
-
167,4
162,6
-
-0,6
2,1
-
167,4
162,6
-
Table 9 Device dimensions
8 Labels
8.3 Reex Mark Dimensions
Fig. 20 Reex mark dimensions
Dim. Designation Dim. in mm
A Label distance > 2
L Width of reex mark > 5
M Height of reex mark 3 - 10
X Distance mark - material edge 2 - 26 2 - 47
Z Distance virtual label front edge - actual label front edge
Adjust software settings
• Reex marks must be on the back side of the material (liner).
• Label sensor for reex marks on the top side on request.
• Specication is valid for black marks.
• Recognition of colored marks may fail. Preliminary tests are needed.
27
Hermes+ 2 Hermes+ 4 / 4.3 / 6
0 up to A / recomm. : 0
Table 10 Reex mark dimensions
8 Labels
28 28
8.4 Cut-out Mark Dimensions
for marginal cut-out marks
minimum liner thickness 0,06 mm
Fig. 21 Cut-out mark dimensions
Dim. Designation Dim. in mm
Hermes+ 2 Hermes+ 4 / 4.3 / 6
A Label distance > 2
N Width of cut-out mark
for marginal cut-out
P Height of cut-out mark 2 - 10
X Distance mark - material edge 2 - 26 2 - 47
Y Sensor recognized virtual label front edge with gap sensor
recognition
Z Distance recognized front edge - actual label front edge
Adjust software settings
Table 11 Cut-out mark dimensions
Rear edge cut-out
> 5
> 8
0 up to A-P
Marginal cut-out
Fig. 22 Samples for cut-out marks
Long hole cut-out Rectangular cut-out
Circular cut-out
Not recommended !
Cut-out
between the labels
Not recommended !
9 Licences
9.1 EC Declaration of Incorporation
Gesellschaft für Computerund AutomationsBausteine mbH & Co KG
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe,
Germany
EC Declaration of Incorporation
We declare herewith that the following „partly completed machinery“ as a result of design, construction and the version
put in circulation complies with the essential requirements of the Directive 2006/42/EC on machinery :
Annex I, Article 1.1.2, 1.1.3, 1.1.5, 1.1.6, 1.2.1, 1.2.4.1, 1.3.2, 1.5.1, 1.5.2, 1.5.8, 1.6.3, 1.7
The „partly completed machinery“ additionally complies with the Directive 2004/108/EC relating to electromagnetic
compatibility.
In the event of any alteration which has not been approved by us being made to any device as designated below, this
statement shall thereby be made invalid.
29
Device: Label Printer
Type: Hermes+
Applied EC Regulations: Applied Standards:
Directive 2006/42/EC on machinery
Person authorised to compile the technical le : Erwin Fascher
Signed for, and on behalf of the Manufacturer :
cab Produkttechnik Sömmerda
Gesellschaft für Computerund Automationsbausteine mbH
99610 Sömmerda
The product must not be put into service until the nal machinery into which it is to be incorporated has been declared in
conformity with the provisions of the Directive on machinery
The documents according annex VII part B from the incomplete machinery are created and will commit to state agencies
on request in electronic kinds.
• EN ISO 12100:2010
• EN 60950-1 :2006+A11:2009
+A12:2011+A1:2010
• EN 61558-1:2005+A1:2009
Am Unterwege 18/20
99610 Sömmerda
Sömmerda, 12.04.2013
Erwin Fascher
Managing Director
Declaration of Conformity according Directive 2004/108/EC relating to electromagnetic compatibility on the next page.
9 Licences
30 30
9.2 EC Declaration of Conformity
Gesellschaft für Computerund AutomationsBausteine mbH & Co KG
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe,
Germany
EC Declaration of Conformity
We declare herewith that the following device as a result of design, construction and the version put in circulation
complies with the relevant fundamental regulations of the EC Rules for Safety and Health. In the event of any alteration
which has not been approved by us being made to any device as designated below, this statement shall thereby be
made invalid.
Device: Label Printer
Type: Hermes+
Applied EC Regulations and Standards: Applied Norms:
Directive 2004/108/EC relating to electromagnetic compatibility
Signed for, and on behalf of the Manufacturer :
cab Produkttechnik Sömmerda
Gesellschaft für Computerund Automationsbausteine mbH
99610 Sömmerda
• EN 55022:2010
• EN 55024:2010
• EN 61000-6-2-2005
Sömmerda, 12.04.2013
Erwin Fascher
Managing Director
9.3 FCC
NOTE : This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. The equipment
generates, uses, and can radiate radio frequency and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user may be required to correct the
interference at his own expense.
10 Index
31
C
Cleaning
Printhead
Print roller ...................................21
Cleaning information.........................21
Connecting
Contents of delivery
Control panel
Correctable error
Critical error
Cut-out marks
D
Device dimensions
Device overview
E
Environment
Error
Correction
Display ........................................ 22
Messages ...................................23
States ..........................................22
Types .......................................... 22
F
FCC
.................................................. 30
G
Graphic display
H
Head locking system, setting
Help calling
I
Important information..........................4
Intended use
Irrecoverable error
K
Key
cancel
Enter ...........................................12
feed .............................................12
menu ...........................................12
pause .......................................... 12
Key functions
Ofine menu
Print mode ..................................12
L
....................................21
.........................................9
............................ 9
.................................... 10
..............................11
...................................... 11
...................................28
...........................26
.................................6
...................................4, 5
...................................23
................................. 10
............ 17
.......................................12
....................................... 4
............................ 11
.........................................12
....................................12
...............................12
N
Navigator pad
O
Ofine menu
P
Pause
...............................................11
Peel-off mode
Power save mode
Power supply
Printer states
Printhead
Cleaning
Damage
Printing label
Print roller, cleaning
Problem solution
R
Ready
............................................... 11
Reex marks.....................................27
Ribbon saving
S
Safety instructions
Safety marking....................................5
Service work
Setting-up
Supply voltage
Switching on
Symbol displays................................10
Synchronization of the paper feed
U
Unpacking...........................................9
V
Voltage................................................4
W
Warning stickers
................................... 10
..................................... 12
...................................20
............................. 11
......................................4
....................................11
......................................21
......................................20
..................................... 11
..........................21
............................... 22
................................... 20
.............................. 4
.......................................5
........................................... 9
....................................9
....................................... 9
.... 20
................................. 5
Label sensor setting
Lithium battery
Loading labels
Loading material
Loading transfer ribbon.....................18
.........................15
....................................5
..................................13
...............................13
32 32
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