Operator's Manual
Label Printer
EOS
2 2
Operator's Manual
for the following products
Family Type
EOS EOS1/200
EOS1/300
EOS4/200
EOS4/300
Edition: 02/2014 - Art.-No. 9009088
Copyright
This documentation as well as translation hereof are property of cab Produkttechnik GmbH &
Co. KG.
The replication, conversion, duplication or divulgement of the whole manual or parts of it for
other intentions than its original intended purpose demand the previous written authorization by
cab.
Trademark
Windows is a registered trademark of Microsoft Corporation in the United States and other
countries.
Editor
Regarding questions or comments please contact cab Produkttechnik GmbH & Co. KG.
Topicality
Due to the constant further development of our products discrepancies between documentation
and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of cab.
Germany
cab Produkttechnik
GmbH & Co KG
Postfach 1904
D-76007 Karlsruhe
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe
Telefon +49 721 6626-0
Telefax +49 721 6626-249
www.cab.de
info@cab.de
Representatives in other countries on request
France
cab technologies s.a.r.l.
F-67350 Niedermodern
Téléphone +33 388 722 501
www.cab.de/fr
info.fr@cab.de
USA
cab Technology Inc.
Tyngsboro MA, 01879
Phone +1 978 649 0293
www.cab.de/us
info.us@cab.de
South Africa
cab Technology (Pty.) Ltd.
2125 Randburg
Phone +27 11-886-3580
www.cab.de/za
info.za@cab.de
Asia
cab Technology Co., Ltd.
Junghe, Taipei, Taiwan
Phone +886 2 8227 3966
www.cab.de/tw
info.asia@cab.de
China
cab (Shanghai)Trading Co., Ltd.
Phone +86 21 6236-3161
www.cab.de/cn
info.cn@cab.de
Table of Contents
1 Introduction ....................................................................................5
1.1 Product Description .........................................................................5
1.2 Instructions ......................................................................................5
1.3 Intended Use ...................................................................................6
1.4 Safety Instructions ...........................................................................6
1.5 Environment .....................................................................................7
2 Installation ......................................................................................8
2.1 Device Overview ..............................................................................8
2.2 Unpacking and Setting-up the Printer ............................................10
2.3 Mounting the Cutter ....................................................................... 11
2.4 Connecting the Device ...................................................................12
2.4.1 Connecting to the Power Supply ................................................ 12
2.4.2 Connecting to a Computer or Computer Network ......................12
2.5 Switching on the Device ................................................................13
3 Control Panel ...............................................................................14
3.1 Structure of the Touchscreen Display ............................................14
3.2 Operating the Touchscreen Display ............................................... 14
3.3 Symbols on the Start Display .........................................................15
3.4 Printer States ................................................................................. 16
4 Loading Material ..........................................................................17
4.1 Loading Media from Roll ................................................................17
4.2 Adjusting the Label Sensor ............................................................18
4.3 Loading Transfer Ribbon ...............................................................19
4.4 Setting the Feed Path of the Transfer Ribbon ...............................20
3
5 External Supply Hub ....................................................................21
6 Printing Operation .......................................................................22
6.1 Printing in Tear-off Mode ................................................................22
6.2 Printing in Cutting Mode ................................................................22
6.3 Synchronizing the Paper Feed ......................................................22
7 Maintenance ................................................................................. 23
7.1 Cleaning Instructions .....................................................................23
7.2 Cleaning the Printhead ..................................................................23
7.3 Changing the Printhead ................................................................. 24
7.4 Cleaning or Replacing the Print Roller ...........................................25
7.5 Cleaning Cutter and Replace Blades .............................................26
8 Fault Correction ........................................................................... 28
8.1 Types of Errors ..............................................................................28
8.2 Problem Solution ...........................................................................28
8.3 Error Messages and Fault Correction ............................................30
4 4
Table of Contents
9 Licences .......................................................................................33
9.1 EC Declaration of Conformity ........................................................33
9.2 FCC ...............................................................................................34
9.3 GPL Code Statement .....................................................................34
10 Index .............................................................................................35
!
!
1 Introduction
1.1 Product Description
The device is an industrial thermal transfer printer for printing labels and
continuous media.
1.2 Instructions
Important information and instructions in this documentation are designated
as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger
to your health or life.
Warning!
Indicates a hazardous situation that could lead to injuries or
material damage.
Attention!
Draws attention to possible dangers, material damage or loss of
quality.
Notice!
Gives you tips. They make a working sequence easier or draw
i
attention to important working processes.
5
Environment!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special ttings).
Time
Information in the display.
6 6
1 Introduction
1.3 Intended Use
• The device is manufactured in accordance with the current technological
status and the recognized safety rules. However, danger to the life and
limb of the user or third parties and/or damage to the device and other
tangible assets can arise during use.
• The device may only be used for its intended purpose and if it is in perfect
working order, and it must be used with regard to safety and dangers as
stated in the operating manual.
• The device printer is intended exclusively for printing suitable materials.
Any other use or use going beyond this shall be regarded as improper use.
The manufacturer/supplier shall not be liable for damage resulting from
unauthorized use; the user shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating
manual, including the manufacturer‘s maintenance recommendations and
specications.
Notice!
The complete documentation is included in the scope of delivery on
i
DVD, and can also currently be found in the Internet.
1.4 Safety Instructions
• The device is congured for voltages of 100 to 240 V AC. It only has to be
plugged into a grounded socket.
• Only connect the device to other devices which have a protective low
voltage.
• The device may only be used in a dry environment, do not expose it to
moisture (sprays of water, mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• If the device is operated with the cover open, ensure that people‘s
clothing, hair, jewelry etc. do not come into contact with the exposed
rotating parts.
• The device or parts of it can become hot while printing. Do not touch
during operation, and allow to cool down before changing material and
before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside
only. Do not reach into the swivel range of the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or
service technicians.
• Unauthorized interference with electronic modules or their software can
cause malfunctions.
1 Introduction
• Other unauthorized work on or modications to the device can also
endanger operational safety.
• Always have service work done in a qualied workshop, where the
personnel have the technical knowledge and tools required to do the
necessary work.
• There are various warning stickers on the device. They draw your attention
to dangers.
Warning stickers must therefore not be removed, as then you and other
people cannot be aware of dangers and may be injured.
• The maximum sound pressure level is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.5 Environment
Obsolete devices contain valuable recyclable materials that should be sent
for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal
centers..
7
8 8
2 Installation
2.1 Device Overview
1
1 Cover
2 Margin stops
3 Roll retainer
2
4 Ribbon supply hub
5 Ribbon take-up hub
6 Roller
8
7 Print mechanics
8 Touchscreen display
3
4
5
6
7
Fig. 1 EOS1 with Tear-off Plate
Fig. 2 EOS1 with Cutter
9 Cutter
9
2 Installation
8
1
1 Cover
2 Margin stops
3 Roll retainer
2
4 Ribbon supply hub
5 Ribbon take-up hub
6 Roller
7 Print mechanics
3
8 Touchscreen display
4
5
6
7
9
Fig. 3 EOS4 with Tear-off Plate
Fig. 4 EOS4 with Cutter
9 Cutter
9
10 10
10 11
i
!
2 Installation
10 Label sensor
11 Printhead retainer with
printhead
12 Guides
13 Knob for adjusting the guides
14 Knob for adjusting the label
sensor
15 Lever for locking the
printhead
16 Tear-off plate
17 Print roller
1617
Fig. 5 Print Mechanics
15
12
13
14
2.2 Unpacking and Setting-up the Printer
Lift the label printer out of the box and set it up on a level surface.
Check label printer for damage which may have occurred during transport.
Check delivery for completeness.
Contents of Delivery:
• Label Printer
• Power Cable Type E+F
• Cardboard Core
• Operator's Manual
• DVD with label software, Windows driver and documentation
• USB Cable
• depending on the type of printer, tear-off plate (mounted) or cutter
depending on the type of printer, mount cutter 2.3 on page 11.
Notice!
Please keep the original packaging in case the printer must be
i
returned.
Notice!
When transporting the printer remove the transfer ribbon and media.
Attention!
The device and printing materials will be damaged by moisture and
wetness.
Set up label printers only in dry locations protected from splash
water.
2 Installation
2.3 Mounting the Cutter
The cutter contained in the contents of delivery must be mounted to the printer
during the initial start-up.
5
4
11
3
1
Fig. 6 Mount Cutter
1. Put snap arm (5) of the cutter with the groove (4) rst into the guide on the
retainer (2).
2. Push cutter (1) down into the holders (3).
3. Fold up cutter (1) so that is snaps it at both sides of the retainer (2).
1
2
12 12
2
3
4
5
1
!
2 Installation
2.4 Connecting the Device
1 Power switch
2 USB master ports for
keyboard, scanner, memory
stick or service key,
I
=500mA
max
3 USB full-speed slave port
4 Ethernet 10/100 Base-T
5 Power connection jack
Fig. 7 Connections
2.4.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit for a supply voltage of
100 V to 240 V.
1. Check that the device is switched off.
2. Plug the power cable into the power connection jack (5).
3. Plug the power cable into a grounded socket.
2.4.2 Connecting to a Computer or Computer Network
Attention!
Inadequate or no grounding can cause malfunctions during
operations.
Ensure that all computers and cables connected to the label printer
are grounded.
Connect the label printer to a computer or network by a suitable cable.
For details of the conguration of the individual interfaces Conguration
Manual.
2 Installation
2.5 Switching on the Device
When all connections have been
made:
Switch the printer on at the
power switch (1).
The printer performs a system
test, and then shows the system
status Ready in the display.
If an error occurs during the system
test, the symbol
fault and type of error are
displayed.
, Critical
13
1
Fig. 8 Power Switch
14 14
3 Control Panel
3.1 Structure of the Touchscreen Display
Notice!
It is advantageous, whenever possible, to make adaptations to
i
various print jobs in the software.
The touchscreen display (1) indicates the
current status of the printer and the print job,
indicates faults and shows the printer settings
Ready
Fig. 9 Touchscreen Display
in the menu.
By selecting the buttons on the touchscreen
1
display (1) settings can be made.
Two USB master ports (2/ I
positioned under the touchscreen display (1).
= 100 mA) are
max
2
3.2 Operating the Touchscreen Display
The touchscreen display is operated directly by touch:
• To open a menu or select a menu item lightly touch the corresponding
symbol.
• To scroll in lists slide nger up or down on the display.
3 Control Panel
3.3 Symbols on the Start Display
Symbol Status Function
Ready To ofine menu
Ready Feeds a blank label
Ready After the end of a print job,
print an additional label with the information of the
previous print job.
Printing label Interrupt print job,
printer goes into "Pause" state
Pause Continue the print job,
printer goes into "Printing label" state
Ready Delete internal memory,
the last label can no longer be reprinted.
Printing label
Pause
Table 1 Symbols on the Start Display
Press shortly g
Press long g cancels the current print job
and deletes all print jobs
cancels the current print job
15
16 16
3 Control Panel
3.4 Printer States
State Display Description
Ready
Ready
The printer is in the ready state and
can receive data.
Printing Label
Pause Pause
Correctable
error
Irrecoverable
error
Critical error
Power Save
Mode
Table 2 Printer States
Printing Label
and the number of the
printed label in the print
job.
and the symbol
and the type of error
and the number of labels
still to be printed,
display turns red.
and the type of error
and the number of labels
still to be printed,
display turns red.
Critical fault
and the type of error,
display turns red.
The printer is currently processing
an active print job.
Data can be transmitted for a new
print job.
The new print job will start when the
previous one has nished.
The printing process has been
interrupted by the operator.
An error has occurred that can be
rectied by the operator without
interrupting the print job.
The print job can be continued after
the error has been rectied.
An error has occurred that cannot
be rectied without interrupting the
print job.
An error occurs during the system
test.
Switch the printer off and then
on again at the power switch.
Call Service if the fault occurs
persistently.
If the printer is not used for a
lengthy period, it automatically
switches to power save mode.
To exit power save mode: Touch
touchscreen display.
!
4 Loading Material
4.1 Loading Media from Roll
1
2
3
4
5
6
7
8
9
Fig. 10 Loading Media from Roll
1. Turn ring (2) counterclockwise, so that the arrows points to the symbol ,
and thus release the margin stop (1) from the roll retainer (4).
2. Load label roll (3) on the roll retainer (4) in such a way that the printing
side of the labels is visible from above.
3. Re-mount the margin stop (1) and push against the label roll as far as
possible.
4. Turn ring (2) clockwise, so that the arrow points to the symbol , and thus
x the margin stop (1) on the roll retainer (4).
5. Turn lever (8) counterclockwise to open printhead.
6. If the printer is equipped with a cutter, fold it down.
7. Position guides (5) by turning the knob (7) so that they are several millimeters wider than the material.
8. Position material below the roller (6) and guide it through the print unit.
17
Attention!
Guide material through the print unit below the label sensor (9).
9. Move guides (5) closely to the edges of the material without clamping the
material.
10. Adjust label sensor ( 4.2 on page 18).
11. If the printer is equipped with a cutter, guide material through the cutter
and fold cutter back to the printing unit.
12. Press printhead retainer down and turn lever (8) clockwise to lock the
printhead.
18 18
1
2
4 Loading Material
4.2 Adjusting the Label Sensor
Notice!
When the printer is delivered the label sensor is positioned in
i
the middle of the paper feed. Thus, the label sensor must only be
adjusted if:
• material with reex or cut-out marks, which are not in the middle,
• multi-strip material with an even number of strips,
• material with irregularly shaped labels
are used.
3
Fig. 11 Adjusting the Label Sensor
The sensor position (3) is marked with a yellow LED in the sensor retainer.
1. Press on the knob for adjusting the label sensor (1) using a pointed object,
so that the knob pops out of the bore of the housing .
2. Position the sensor (3) by turning the knob (1) so that the sensor can
detect the front edge of the label in the direction of paper ow or the reex
or cut-out mark.
3. Push knob (1) back into the bore of the housing using a pointed object
until it snaps into place.
4 Loading Material
52 4
3
1 1
i
4.3 Loading Transfer Ribbon
19
1
A
B
7
C
6
Fig. 12 Transfer Ribbon Feed Path
Notice!
With direct thermal printing, do not load a transfer ribbon; if one has
i
already been loaded, remove it.
1. Clean the printhead before loading the transfer ribbon ( 7.2 on page 23).
2. Turn lever (6) counterclockwise to open the printhead.
3. Set guide (1) on both hubs to the correct transfer ribbon width (Fig. 13):
• Hold hub and unlock guide (1) by turning it in direction A.
• Slide guide in direction B and adjust guide to ribbon width using the
scale.
• Hold hub and lock guide by turning it in direction C.
4. Load transfer ribbon (4) on the hub (5) until it reaches the guide in a way
that the color coating of the ribbon faces the opposite side of the printhead
after being loaded.
Notice!
To wind the ribbon a ribbon core (3) is needed that must be at least
equal in width to the supply ribbon.
5. Adjust position of the guide on the take-up hub to the width of the ribbon
core (3) and push ribbon core on the take-up hub.
6. Guide transfer ribbon though the printing unit as shown in Fig. 12.
When changing the transfer ribbon use the empty supply ribbon
core for winding the next ribbon.
Fig. 13 Guide Adjustment
20 20
!
1
4 Loading Material
Attention!
Guide transfer ribbon over the label sensor (7).
7. Secure starting end of the transfer ribbon to the ribbon core (3) using
adhesive tape. Ensure counterclockwise rotation direction of the transfer
ribbon take-up hub.
8. Turn transfer ribbon take-up hub (2) counterclockwise to smooth out the
feed path of the transfer ribbon.
9. Press printhead down and turn lever (6) clockwise to lock printhead.
4.4 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon
deection can be adjusted so as to prevent wrinkles.
Fig. 14 Setting the Feed Path of the Transfer Ribbon
Notice!
The adjustment is best carried out during printing.
i
Turn screw (1) with torx wrench TX10 and observe the behavior of the
ribbon.
• By turning it clockwise the outer edge of the transfer ribbon is
tightened.
• By turning it counterclockwise the inner edge of the transfer ribbon is
tightened.
5 External Supply Hub
7 6
1
2
3
4
5
Fig. 15 Load Material to External Supply Hub
Mount External Supply Hub
1. Position External supply hub behind the printer.
2. Lift printer slightly and position ground plate (7) on both hooks (6) of the
external supply hub.
21
Load Material
1. Turn ring (2), so that the arrows points to the symbol , and thus release
2. Load label roll (4) on the roll retainer (3) in such a way that the printing
3. Re-mount the margin stop (1) and push against the label roll as far as
4. Turn ring (2) clockwise, so that the arrow points to the symbol , and thus
5. Adjust guide (5) of the printer to the material width.
6. Guide material over roll retainer of the printer and load into printing unit
the margin stop (1) from the roll retainer (3).
side of the labels is visible from above.
possible.
x the margin stop (1) on the roll retainer (3).
( 4.1 on page 17).
22 22
6 Printing Operation
Attention!
!
Printhead damage caused by improper handling!
Do not touch the underside of the printhead with the ngers or
sharp objects.
Ensure that the labels are clean.
The printer is ready for operation when all connections have been made and
labels and the transfer ribbon have been loaded
6.1 Printing in Tear-off Mode
After printing the label is torn-off manually. For this the printer is equipped with
a tear-off plate.
6.2 Printing in Cutting Mode
The printer version with cutter is used to cut off labels and endless material
automatically after printing.
Notice!
The cutting mode must be activated in the software.
i
With direct programming it is controlled with the "C command"
Programming Instructions.
Attention!
!
Functional impairment due to dirt!
When using label material, do not cut through the labels.
6.3 Synchronizing the Paper Feed
After the label stock has been inserted, for cutting mode a synchronization of
the paper feed is required. That way the rst label, which is detected by the
label sensor, will be transported to the print position and all labels in front will
be fed out of the printer. So the synchronization avoids, that the rst cut label
would be too long. That can cause useless rst label.
Press to start the synchronization.
Remove the blank labels cut during the synchronization.
Notice!
Synchronization is not necessary if the printhead was not opened
i
between different print jobs, even if the printer was switched off.
7 Maintenance
!
7.1 Cleaning Instructions
Danger!
Risk of death from electric shock!
Disconnect the printer from the power supply before performing
any maintenance work.
It is important to clean the thermal printhead regularly. This guarantees a
consistently good printed image and reduces wear of the printhead.
Otherwise, the maintenance is limited to monthly cleaning of the device.
Attention!
!
The printer can be damaged by aggressive cleansers.
Do not use abrasive cleaners or solvents for cleaning the
external surfaces or modules.
Remove dust and paper uff from the print area with a soft brush or
vacuum cleaner.
The cover of the printer can be cleaned with a standard cleanser.
7.2 Cleaning the Printhead
Cleaning intervals:
direct thermal printing - every media roll change
thermal transfer printing - every ribbon roll change
Substances may accumulate on the printhead during printing and adversely
affect printing.
23
Attention!
!
Printhead can be damaged!
Do not use sharp or hard objects to clean the printhead.
Do not touch protective glass layer of the printhead.
Attention!
Risk of injury from the hot printhead line.
Ensure that the printhead has cooled down before starting
cleaning.
24 24
7 Maintenance
1
Fig. 16 Printhead Line
1. Lift the printhead.
2. Remove labels and transfer ribbon from the printer.
3. Clean printhead line (1) with rubbing alcohol and a soft cloth.
4. Allow printhead to dry for 2–3 minutes before commencing printing.
7.3 Changing the Printhead
2
1 5
8
3 4
6
7
2
Fig. 17 Printhead
1. Fold up printhead retainer (5).
2. Remove material and ribbon from the printer.
3. Push printhead (1) up against the printhead retainer, slide the holding lug
(2) over the web (6) and pull it out of the slit in the printhead retainer.
4. Remove printhead from the guide (6) in he printhead retainer.
5. Detach the cables (3 and 4) from the printhead.
6. After changing the printhead, attach the cables (3 and 4) to the printhead.
7. Insert the holding lug (7) of the printhead into the guide (6) in the retainer.
8. Push printhead (1) up against the printhead retainer. While doing so, guide
the holding lug (2) of the printhead upwards through the slit in the retainer.
9. Slide the printhead into the printhead retainer until the holding lug (2)
latches over the web (6).
7 Maintenance
7.4 Cleaning or Replacing the Print Roller
Accumulations of dirt on the print roller may impair the media transport and
the print quality.
Attention!
!
Damage of the print roller.
Do not use sharp objects (knives, screwdrivers, etc.) to clean
the print roller.
1
2
43 35
Fig. 18 Print Roller
25
1. Turn lever (2) counterclockwise to open printhead.
2. Remove material and transfer ribbon from the printer.
3. Fold down cover (5) with tear-off plate or cutter.
4. Lift print roller (4) from its retainers (3).
5. Remove deposits with roller cleaner and a soft cloth, or replace it if the
roller appears damaged.
6. Push roller with bearings (1) into the retainer (3) until they click into place.
7. Fold up cover (5) with tear-off plate or cutter.
26 26
!
!
7 Maintenance
7.5 Cleaning Cutter and Replace Blades
Warning!
Disconnect printer from electrical outlet to prevent accidental
blade movement.
Warning!
Risk of injury! The cutter blades are sharp!
Notice!
When cutting through the label material instead of the label gap
i
remains of adhesive may accumulate on the blades. If operating in
backfeed mode, such remains of adhesive may be deposited on the
drive roller as well.
Clean the drive roller and the cutter blades often.
1
2
3
4
Fig. 19 Dismount Cutter
1. Fold down cutter.
2. Push release push button (1) and lift blade unit (3) from the cover (4).
3. If the blades are only slightly dirty it is sufcient to clean them with a soft
cloth and continue with point 5.
7 Maintenance
27
5
7
8
6
7
8
9
10
5
11
Fig. 20 Replace Blades
4. If the blades are very dirty with residues of adhesive or if they are worn,
change blades:
Turn shaft (6) clockwise using a torx wrench TX10 until the gear racks
(7) cannot engage anymore.
Pull upper blade (9) out of the guides (8).
Take out lower blade (10).
Remove deposits on the blades with label remover and a soft cloth.
If necessary, replace blades.
Push lower blade down into the guides (11).
If necessary, put springs (12) back into spring retainers (13).
To re-mount the upper blade push lower blade down on the cover and
push upper blade into the guide until the gear racks (7) can engage
with the gear wheels (5).
Turn shaft (6) counterclockwise using a torx wrench TX10 until the
blade reaches the upper limit.
Fig. 21 Springs
1312
5. Fit blade unit (3) according to Fig. 19 into the axes (2) and fold it towards
the cover (4) until it snaps in.
6. Fold cutter/perforation cutter up to the print unit.
28 28
8 Fault Correction
8.1 Types of Errors
The diagnostic system indicates on the touchscreen display if an error
has occurred. The printer is set into one of the three possible error states
according to the type of error.
State Display Button
Correctable error
Irrecoverable error
Critical fault
Table 3 Error States
Continue, Cancel
Display turns red
Cancel
Display turns red
Cancel
Display turns red
8.2 Problem Solution
Problem Cause Remedy
Horizontal white lines in the
print image
Print image has smears or
voids
Printer only prints every
second label
Printer prints a sequence
of characters instead of the
label format
Transfer ribbon wrinkles Transfer ribbon feed
Printer is used with the
backfeed > smart in
the cut or
peel-off mode
Printhead is dirty Clean the printhead
Temperature too high Decrease temperature
Unsuitable combination
of labels and transfer
ribbon
Setting of the size in the
software is too large.
Printer is in ASCII dump
mode
path not adjusted
Transfer ribbon too wide Use transfer ribbon only
Set the backfeed >
always in the setup.
Conguration Manual.
7.2 on page 23
via software.
Use different type of
ribbon.
Change the size in the
software.
Cancel the ASCII dump
mode.
Adjust transfer ribbon
feed path 4.4 on page
20
a little wider than the
labels
8 Fault Correction
Problem Cause Remedy
Vertical white lines in the
print image
Table 4 Problem Solution
Printhead is dirty Clean the printhead.
7.2 on page 23
Printhead is defective
(failure of heat
elements)
Change the printhead.
7.3 on page 24
29
30 30
8 Fault Correction
8.3 Error Messages and Fault Correction
Error message Cause Remedy
Barcode too
big
Barcode
error
Buffer
overow
Card full
Cutter
blocked
Device not
conn.
File not
found
Font not
found
Head open
Head too hot
Material too
thick
Memory
overow
The barcode is too big for the
allocated area of the label
Invalid barcode content, e.g.
alphanumeric characters in a
numerical barcode
The input buffer memory is
full and the computer is still
transmitting data.
No more data can be stored
on the medium.
Cutter cannot return into its
home position and stays in
an undened position
No cutter function Switch the printer off and then
Programming addresses a
non-existent device
Requested le is not on the
data medium
Error with the selected
download font
Printhead not locked Lock printhead.
Printhead is overheated After pausing the print job will
Material too thick or hard,
cutter does not cut through
material but can return to
initial position.
Blunt blades
Current print job contains
too much information, e.g.
selected font, large graphics
Reduce the size of the barcode
or move it.
Correct the barcode content.
Use data transmission via
protocol (preferably RTS/CTS).
Replace medium.
Switch off the printer. Remove
material. Switch on the printer.
Restart print job.
Check material
on.
If error recurs call service.
Either connect this device or
correct the programming.
Check the contents of the data
medium.
Cancel current print job, change
font.
be continued automatically.
If the fault recurs repeatedly,
reduce the heat level or the print
speed via software.
Cancel print job.
Check material.
Clean or change blades 7.5
on page 26
Cancel current print job.
Reduce amount of data to be
printed.
8 Fault Correction
Error message Cause Remedy
Name exists
Network
Error
No label
found
No label
size
Out of paper
Out of
ribbon
Protocol
error
Read error
Duplicate usage of eld name
in the direct programming
e.g. No DHCP server, no
link, no SMTP server, no
Timeserver
There are labels missing on
the label material
The label format as set in the
software does not correspond
with the real label format
Printer is loaded with
continuous paper, but the
software is set on labels
The size of the label is not
dened in the programming.
Out of label roll Load labels.
Error in the paper feed,
Material is not positioned
under the label sensor.
Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during
printing
The printer is loaded with
thermal labels, but the
software is set to transfer
printing
Printer has received an
unknown or invalid command
from the computer, e.g.
the command to perform a
cut although a cutter is not
mounted
Read error when reading
from the data medium.
Correct programming
Please contact your network
administrator.
Press Continue repeatedly until
printer recognizes the next label
on the material.
Cancel current print job.
Change the label format set in
the software.
Restart print job.
Cancel current print job.
Change the label format set in
the software.
Restart the print job.
Check programming.
Check paper feed.
Cancel current print job.
Change the heat level via
software.
Clean the printhead 7.2 on
page 23
Load transfer ribbon
Restart print job.
Cancel current print job.
Set software to direct thermal
printing.
Restart print job.
Select Continue to skip the
command or
select Cancel to cancel the print
job.
Check data medium.
Backup data, reformat medium.
31
32 32
8 Fault Correction
Error message Cause Remedy
Structural
err.
System Error
Error in the le list of the
data medium, data access is
uncertain.
e.g. FPGA defective, invalid
setup, voltage error
Format data medium.
Switch the printer off and then
on. Please note error details
shown on the display.
If error recurs call service.
Unknown card
USB error
Write error
Write
protected
Table 5 Error Messages and Fault Correction
Data medium not formatted. Format data medium.
Type of data medium not
supported.
e.g. Too much current, no
reaction, unknown device
Hardware error Repeat the write process,
Data medium write protection
is activated.
Use different type of data
medium.
Do not use the USB device.
reformat card.
Deactivate the write protection.
9 Licences
9.1 EC Declaration of Conformity
Gesellschaft für Computerund AutomationsBausteine mbH & Co KG
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe,
Germany
EC Declaration of Conformity
We declare herewith that as a result of the manner in which the device designated
below was designed, the type of construction and the devices which, as a result have
been brought on to the general market comply with the relevant fundamental regulations of the EC Rules for Safety and Health. In the event of any alteration which
has not been approved by us being made to any device as designated below, this
statement shall thereby be made invalid.
Device: Label Printer
Type: EOS
33
Applied EC Regulations and Standards:
Directive 2006/95/EC relating to
electrical equipment designed for
use within certain voltage limits
Directive 2004/108/EC relating to
electromagnetic compatibility
Signed for, and on behalf of the
Manufacturer :
cab Produkttechnik Sömmerda
Gesellschaft für Computerund Automationsbausteine mbH
99610 Sömmerda
• EN 60950-1 :2006
+A11:2009+A12:2011+A1:2010
• EN 61558-1:2005+A1:2009
• EN 55022:2010
• EN 55024:2010
• EN 61000-3-2:2006+A1:2009+A2:2009
• EN 61000-3-3:2008
• EN 61000-6-2:2005
Sömmerda, 10.06.13
Erwin Fascher
Managing Director
34 34
9 Licences
9.2 FCC
NOTE : This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. The equipment generates, uses, and can radiate radio
frequency and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user may be required to correct
the interference at his own expense.
9.3 GPL Code Statement
This cab product includes software code developed by third parties,
including software code subject to the GNU General Public License
("GPL") or GNU Lesser General Public License ("LGPL"). As applicable,
the terms of the GPL and LGPL, and information on obtaining access to
the GPL Code and LGPL Code used in this product, are available to you
at:
http://www.cab.de/opensource
The GPL Code and LGPL Code used in this product is distributed
WITHOUT ANY WARRANTY and is subject to the copyrights of one or
more authors. For details ,see the GPL Code and the LGPL Code for this
product and the terms of the GPL and LGPL.
Written Offer to GPL Source Code:
Whereas such specic license terms entitle you to the source code of
such software, cab will provide upon written request via email and/or
traditional paper mail the applicable GPL source code les via CD-ROM
for a nominal cost to cover shipping and media charges as allowed
under the GPL and LGPL.
Please direct all inquiries to:
cab Produkttechnik Sömmerda
Gesellschaft für Computer-
und Automationsbausteine mbH
99610 Sömmerda
Germany
10 Index
35
C
Cleaning ............................26
Cutter
..........................26
Printhead
Print Roller ..................25
Cleaning instructions
Connecting
Contents of delivery
Correctable error
Critical error
Cut mode
.....................23
.........23
........................12
...........10
...............16
.......................16
...........................22
D
Device overview ..................8
E
Environment ........................7
Errors
.................................28
Correction
Display ..........................7
Messages ....................31
States ............................7
Types .............................7
......................7
I
Important information...........5
Instructions
Intended use
Irrecoverable error
..........................5
........................6
.............16
L
Lithium battery .....................7
Loading continuous media
from roll
..............................17
Loading material
Loading transfer ribbon......19
................17
M
Margin stops ....................8, 9
Modications........................7
P
Pause ................................16
Power save mode
Power supply
Printer states
Printhead
Cleaning
Damage .......................22
Printing label
Problem solution
..............16
.....................12
.....................16
......................23
......................16
................28
R
Ready ................................16
Recycling
Ribbon deection, setting
.............................7
..20
S
Safety instructions ...............6
Service work
Setting-up
Supply voltage
Switching on the device
Symbols
Synchronizing the paper
feed....................................22
........................7
..........................10
...................12
.....13
.............................15
T
Tear-off mode ....................22
Touchscreen display
..........14
U
Unpacking..........................10
W
Warning stickers ..................7
36 36
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