Operator's Manual
Label Printer
A4
+
M / A4
+
T
Operator's Manual
2 2
for the following products
Family Type
A4+M A4+M/300
A4+M/600
A4+T A4+T/300
Edition: 02/2014 - Part No. 9008764
Copyright
This documentation as well as translation hereof are property of cab Produkttechnik GmbH & Co. KG.
The replication, conversion, duplication or divulgement of the whole manual
or parts of it for other intentions than its original intended purpose demand the
previous written authorization by cab.
Trademark
Windows is a registered trademark of the Microsoft Corporation.
Editor
Regarding questions or comments please contact cab Produkttechnik GmbH & Co.
KG.
Topicality
Due to the constant further development of our products discrepancies between
documentation and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of
cab.
Germany
cab Produkttechnik
GmbH & Co KG
Postfach 1904
D-76007 Karlsruhe
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe
Telefon +49 721 6626-0
Telefax +49 721 6626-249
www.cab.de
info@cab.de
Representatives in other countries on request
France
cab technologies s.a.r.l.
F-67350 Niedermodern
Téléphone +33 388 722 501
www.cab.de/fr
info.fr@cab.de
USA
cab Technology Inc.
Tyngsboro MA, 01879
Phone +1 978 649 0293
www.cab.de/us
info.us@cab.de
South Africa
cab Technology (Pty.) Ltd.
2125 Randburg
Phone +27 11-886-3580
www.cab.de/za
info.za@cab.de
Asia
cab Technology Co., Ltd.
Junghe, Taipei, Taiwan
Phone +886 2 8227 3966
www.cab.de/tw
info.asia@cab.de
China
cab (Shanghai)Trading Co., Ltd.
Phone +86 21 6236-3161
www.cab.de/cn
info.cn@cab.de
Table of Contents
1 Introduction ............................................................................................................................................ 4
1.1 Instructions ............................................................................................................................................... 4
1.2 Intended Use ............................................................................................................................................ 4
1.3 Safety Instructions .................................................................................................................................... 4
1.4 Environment ............................................................................................................................................. 5
2 Installation .............................................................................................................................................. 6
2.1 Device Overview ...................................................................................................................................... 6
2.2 Unpacking and Setting-up the Printer ...................................................................................................... 8
2.3 Connecting the Device ............................................................................................................................. 8
2.3.1 Connecting to the Power Supply ........................................................................................................ 8
2.3.2 Connecting to a Computer or Computer Network .............................................................................. 8
2.4 Switching on the Device ........................................................................................................................... 8
3 Control Panel .......................................................................................................................................... 9
3.1 Structure of the Control Panel .................................................................................................................. 9
3.2 Symbol Displays ....................................................................................................................................... 9
3.3 Printer States ......................................................................................................................................... 10
3.4 Key Functions .........................................................................................................................................11
4 Loading Material ................................................................................................................................... 12
4.1 Loading Labels or Continuous Media from Roll ..................................................................................... 12
4.1.1 Positioning the Media Roll on the Roll Retainer ............................................................................... 12
4.1.2 Inserting a Media Strip into the Printhead ........................................................................................ 13
4.1.3 Setting the Label Sensor .................................................................................................................. 13
4.2 Loading Fanfold Labels .......................................................................................................................... 14
4.3 Loading Transfer Ribbon ........................................................................................................................ 15
4.4 Setting the Feed Path of the Transfer Ribbon ........................................................................................ 16
4.5 Setting the Head Locking System .......................................................................................................... 16
3
5 Printing Operation ................................................................................................................................ 17
5.1 Printhead Protection ............................................................................................................................... 17
5.2 Synchronization in Cut Mode ................................................................................................................. 17
5.3 Suppressing Backfeed (A4+T only) ........................................................................................................ 17
5.4 Avoiding Loss of Material (A4+T only) ...................................................................................................18
6 Cleaning ................................................................................................................................................ 19
6.1 Cleaning Information .............................................................................................................................. 19
6.2 Cleaning the Print Roller ........................................................................................................................ 19
6.3 Cleaning the Printhead ........................................................................................................................... 19
7 Fault Correction ................................................................................................................................... 20
7.1 Types of Errors ....................................................................................................................................... 20
7.2 Problem Solution .................................................................................................................................... 20
7.3 Error Messages and Fault Correction .................................................................................................... 21
8 Media ..................................................................................................................................................... 23
8.1 Media Dimensions .................................................................................................................................. 23
8.2 Device Dimensions ............................................................................................................................... 24
8.3 Reex Mark Dimensions ........................................................................................................................ 25
8.4 Cut-out Mark Dimensions ....................................................................................................................... 26
9 Licences ................................................................................................................................................ 27
9.1 EC Declaration of Conformity ................................................................................................................. 27
9.2 FCC ........................................................................................................................................................ 27
10 Index ...................................................................................................................................................... 28
!
1 Introduction
4 4
1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
Attention!
Draws attention to possible dangers, material damage or loss of quality.
!
Notice!
Gives you tips. They make a working sequence easier or draw attention to important working processes.
i
Environment!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special ttings).
Time
Information in the display.
1.2 Intended Use
• The device is manufactured in accordance with the current technological status and the recognized safety rules.
However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible
assets can arise during use.
• The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with
regard to safety and dangers as stated in the operating manual.
• The device printer is intended exclusively for printing suitable materials that have been approved by the manufacturer. Any other use or use going beyond this shall be regarded as improper use. The manufacturer/supplier shall
not be liable for damage resulting from unauthorized use; the user shall bear the risk alone.
• Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s
maintenance recommendations and specications.
Notice!
The complete documentation is included in the scope of delivery on DVD, and can also currently be found in
i
the Internet.
1.3 Safety Instructions
• The device is congured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket.
• Only connect the device to other devices which have a protective low voltage.
• Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting.
• The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.).
• Do not use the device in an explosive atmosphere.
• Do not use the device close to high-voltage power lines.
• If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc. do not come into
contact with the exposed rotating parts.
• The device or parts of it can become hot while printing. Do not touch during operation, and allow to cool down
1 Introduction
before changing material and before disassembly.
• Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach into the swivel range of
the cover.
• Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or service technicians.
• Unauthorized interference with electronic modules or their software can cause malfunctions.
• Other unauthorized work on or modications to the device can also endanger operational safety.
• Always have service work done in a qualied workshop, where the personnel have the technical knowledge and
tools required to do the necessary work.
• There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be aware of dangers and
may be injured.
• The maximum sound pressure level is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.4 Environment
Obsolete devices contain valuable recyclable materials that should be sent for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal centers..
5
2 Installation
6 6
2.1 Device Overview
1
1 Cover
2
2 Margin stops
3 Roll retainer
4 Ribbon supply hub
5 Ribbon take-up hub
8
7
6 Print mechanics
7 Navigator pad
3
8 Display
4
5
Fig. 1 Overview
6
9
10
11
9 Ribbon deection roller
10 Printhead retainer with printhead
12
11 Guides
12 Allen key
13 Printhead locking lever
13
14 Print roller
14
15 Guide roller
16 Label sensor
15
17 Knob for guide adjustment
16
18 Tear-off plate
17
Fig. 2 Print mechanics A4+M
18
2 Installation
Fig. 3 Print mechanics A4+T
9
10
11
9 Ribbon deection roller
10 Printhead retainer with printhead
12
11 Guides
12 Allen key
13 Printhead locking lever
13
14 Print roller
15 Guide roller
14
16 Label sensor
15
17 Knob for guide adjustment
19 Detent pin
16
20 Pressing roller system
17
21 Pinch roller
19
20
21
7
Fig. 4 Connections
22
23
24
25
26
27
28
29
22 Power switch
23 Power connection jack
24 Slot for PC Card Type II
25 Slot for CompactFlash memory card
26 Ethernet 10/100 Base-T
27 2 USB master ports for keyboard,
scanner or service key
28 USB high-speed slave port
29 Serial RS-232 C port
2 Installation
8 8
2.2 Unpacking and Setting-up the Printer
Lift the label printer out of the box via the straps.
Check label printer for damage which may have occurred during transport.
Set up printer on a level surface.
Remove foam transportation safeguards near the printhead.
Check delivery for completeness.
Contents of delivery:
• Label printer
• Power cable
• USB cable
• Documentation
• DVD with label software, Windows driver and documentation
Notice!
Please keep the original packaging in case the printer must be returned.
i
Attention!
The device and printing materials will be damaged by moisture and wetness.
!
Set up label printers only in dry locations protected from splash water.
2.3 Connecting the Device
The standard available interfaces and connectors are shown in gure 4.
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of
230 V~/50 Hz or 115 V~/60 Hz without adjustment.
1. Check that the device is switched off.
2. Plug the power cable into the power connection socket (20).
3. Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
Attention!
Inadequate or no grounding can cause malfunctions during operations.
!
Ensure that all computers and cables connected to the label printer are grounded.
Connect the label printer to a computer or network by a suitable cable.
For details of the conguration of the individual interfaces Conguration Manual.
2.4 Switching on the Device
When all connections have been made:
Switch the printer on at the power switch (19).
The printer performs a system test, and then shows the system status ready in the display (8).
If an error occurs during the system test, the symbol
and type of error are displayed.
3 Control Panel
3.1 Structure of the Control Panel
The user can control the operation of the printer with the control panel, for example:
• Issuing, interrupting, continuing and canceling print jobs,
• Setting printing parameters, e.g. heat level of the printhead, print speed, interface conguration, language and
time of day ( Conguration Manual),
• Start the test functions ( Conguration Manual),
• Control stand-alone operation with a memory module ( Conguration Manual),
• Update the rmware ( Conguration Manual).
Many functions and settings can also be controlled by software applications or by direct programming with a
computer using the printer’s own commands. Programming Manual for details.
Settings made on the control panel make the basic settings of the label printer.
Notice!
It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
i
The control panel consists of a graphic display (1) and the navigator pad (2) with ve
integrated keys.
Ready
1
6
The graphic display indicates the current status of the printer and the print job,
indicates faults and shows the printer settings in the menu.
9
2
Fig. 5 Control Panel
3.2 Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending on the printer
conguration. They enable the current printer status to be seen quickly. For the conguration of the status line the
Conguration Manual.
Symbol Description Symbol Description Symbol Description
Clock
Date sheet
Date/time digital
Ribbon supply
Wi-Fi signal strength
Ethernet link status
Temperature of the
printhead
PPP funds
Debug window for abc
programs
Control of the lower
display line is handed
over to an abc
program
User memory in the clock
circuit
Used memory
Input buffer
Access to memory card
Printer is receiving data
Table 1 Symbol displays
3 Control Panel
10 10
3.3 Printer States
State Display Description
Ready Ready
and congured symbol displays,
such as time
Printing label Printing label
and the number of the printed
label in the print job.
Pause Pause
and the symbol
Correctable error
Irrecoverable error
Critical error
Power Save Mode
and the type of error
and the number of labels still to
be printed.
and the type of error
and the number of labels still to
be printed.
and the type of error
and the key lighting is switched
off
and date
The printer is in the ready state and can receive
data.
The printer is currently processing an active print
job.
Data can be transmitted for a new print job.
The new print job will start when the previous one
has nished.
The printing process has been interrupted by the
operator.
An error has occurred that can be rectied by the
operator without interrupting the print job.
The print job can be continued after the error has
been rectied.
An error has occurred that cannot be rectied
without interrupting the print job.
An error occurs during the system test.
Switch the printer off and then on again at the
power switch or
Press cancel key.
Call Service if the fault occurs persistently.
If the printer is not used for a lengthy period, it
automatically switches to power save mode.
To exit power save mode: Press any key on the
navigator pad.
Table 2 Printer states
3 Control Panel
3.4 Key Functions
The key functions depend on the current printer state:
- Active functions: Labels and symbols on the navigator pad keys light up.
- Active functions light up white in print mode (e. g. menu or feed).
- Active functions light up orange in the ofine menu (arrows, key 8 ).
Key Display State Function
menu lights
feed lights
pause lights
ashes
cancel lights
ashes
8
lights
Ready
Ready
Ready
Printing label
Pause
Ready
Printing label
Pause
Ready To the ofine menu
Ready Feeds a blank label
Ready After the end of a print job,
reprint the last label
Printing label Interrupt print job,
printer goes into "Pause" state
Pause Continue the print job,
printer goes into "Printing label" state
Correctable error Continue the print job after rectifying the error,
printer goes into "Printing label" state
Ready Delete internal memory,
the last label can no longer be reprinted.
Printing label
Pause
Correctable error
Irrecoverable error
Error Call Help - Concise information for rectifying the
Short press g
Longer press g cancels the current print job
and deletes all print jobs
fault will be displayed
cancels the current print job
11
Table 3 Key functions in the print mode
Key Menu Parameter setting
Parameter choice Numeric value
Return from a submenu - Increase of the number at the
Jump into a submenu - Decrease of the number at the
Menu option to the left Sheets to the left Cursor shift to the left
Menu option to the right Sheets to the right Cursor shift to the right
Start of a selected menu option
8
Pressing 2 s: Leaving the ofine menu
Table 4 Key functions in the ofine menu
Conrmation of the selected value
Pressing 2 s: Abort without changing the value
cursor position
cursor position
4 Loading Material
12 12
Notice!
For adjustments and simple installation work, use the accompanying Allen key located in the upper section
i
of the print unit. No other tools are required for the work described here.
4.1 Loading Labels or Continuous Media from Roll
4.1.1 Positioning the Media Roll on the Roll Retainer
1
2
3
4
5
4
6
5
3
Fig. 6 Loading media from roll Fig. 7 Margin stop unxed (left) and xed (right)
1. Open cover (13).
2. Turn ring (5) counterclockwise, so that the arrow (6) points to the symbol , and thus release the margin stop
(4).
3. Remove the margin stop (4) from the roll retainer (3).
4. Load label roll (2) on the roll retainer (3) in such a way that the labels can be inserted into the printhead in the
right position. The printing side of the labels must be visible from above.
5. Re-mount the margin stop (4) onto the roll retainer (3). Push the margin stop (4) until both margin stops (1, 4)
touch the label roll (2) and a clear resistance is encountered.
6. Turn ring (5) clockwise, so that the arrow (6) points to the symbol , and thus x the margin stop (4) on the roll
retainer (3).
13
13
12
12
11
15
14
910 78
Fig. 8 Material feed path
11
A4+M A4+T
910 78
4 Loading Material
4.1.2 Inserting a Media Strip into the Printhead
13
16
18
Fig. 9 Inserting a media strip into the printhead
1. Turn lever (12) counterclockwise to lift the printhead.
2. A4+T only : Pull the detent pin (14). The pressing roller system (15) will swing upwards.
3. Move guides (8) apart with the knob (11) until the media can pass between them.
4. Push media strip below the guide roller (7) between the guides (8).
5. Guide media strip through the label sensor (9) in such a way that it leaves the print mechanics (6, g 1) at A4+M
between printhead (16) and the print roller (18) respectively at A4+T between pressing roller system (15) and
pinch roller (19).
6. A4+T only : Pull the detent pin (14). Push the pressing roller system (15) downwards and lock it with the detent
pin.
7. Move guides (8) against the edges of the material by turning the knob (11).
9 17
15
8 8 11127
A4+M A4+T
19
917
8 8 1112714
4.1.3 Setting the Label Sensor
The label sensor (9) can be shifted perpendicular to the direction of paper ow for adaptation to the media. The
sensor unit of the label sensor is visible from the front through the print unit and is marked with an indentation (17) in
the label sensor retainer. When the printer is switched on, a yellow LED illuminates the sensor position.
Loosen the knurled knob (10, g 8) and position label sensor by moving the knurled knob in such a way that the
sensor can detect the label gap or a reex or cut-out mark.
- or, if the labels deviate from a rectangular shape, -
Align label sensor with the front edge of the label in the direction of paper ow.
Re-tighten the knurled knob.
Turn lever (12) clockwise to lock the printhead.
4 Loading Material
14 14
4.2 Loading Fanfold Labels
1 2 3 4 5
6 7
Fig. 10 Loading fanfold labels
1. Position label stack (5) behind the printer.
2. Turn ring (4) counterclockwise, so that the arrow points to the symbol , and thus release the margin stop (3).
Leave the margin stop on the roll retainer (7).
3. Push the inner margin stop (2) against the chassis (1) until it stops. Thus the other margin stop (3) will be moved
outwards.
4. Push label strip between the margin stops (2,3) to print unit via the roll retainer (7). Ensure that the labels on the
strip are visible from above.
5. Push the outer margin stop (3) until both margin stops (2, 3) touch the label strip (6) without clamping or bending
it.
6. Turn ring (4) clockwise, so that the arrow points to the symbol , and thus x the margin stop (3) on the roll
retainer.
7. Insert label strip into printhead ( 4.1.2 on page 13).
8. Set label sensor ( 4.1.3 on page 13).
4 Loading Material
4.3 Loading Transfer Ribbon
Notice!
With direct thermal printing, do not load a transfer ribbon; if one has already been loaded, remove it.
i
15
1
2
3
4
5
6
7
Fig. 11 Loading transfer ribbon Fig. 12 Transfer ribbon feed path
1. Clean printhead before loading the transfer ribbon ( 6.3 on page 19).
2. Turn lever (6) counterclockwise to lift the printhead.
3. Slide transfer ribbon roll (1) onto the ribbon supply hub (3) so that the color coating of the ribbon faces downward
when being unwound.
4. Position the ribbon roll in such a way that both ends of the roll show identical scale values.
5. Hold transfer ribbon roll (1) rmly and turn knob (3) on ribbon supply hub counterclockwise until the transfer ribbon
roll is secured.
Notice!
i
To rewind the transfer ribbon use a core with a width between the width of the supply roll and 115 mm.
6. Slide suitable transfer ribbon core (4) onto the transfer ribbon take-up hub (5). Position and secure it in the same
way as the supply roll.
7. Guide transfer ribbon through the print unit as shown in Fig. 12.
8. Secure starting end of transfer ribbon to middle of the ribbon core (1) with adhesive tape. When using cores
which are wider than the transfer ribbon use the scale (7) at the printhead retainer to adjust the path of the ribbon.
Ensure counterclockwise rotation direction of the transfer ribbon take-up hub.
9. Turn transfer ribbon take-up hub (5) counterclockwise to smooth out the feed path of the transfer ribbon.
10. Turn lever (6) clockwise to lock the printhead.
4 Loading Material
16 16
4.4 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deection can be adjusted so as to prevent
wrinkles.
Notice!
i
The adjustment is best carried out during printing.
1
2
Fig. 13 Setting the feed path of the transfer ribbon
1. Read current setting on the scale (1) and record if necessary.
2. Turn screw (2) with Allen key and observe the behavior of the ribbon.
In the + direction, the inner edge of the ribbon is tightened, and the outer edge is tightened in the - direction.
4.5 Setting the Head Locking System
2
1
Fig. 14 Setting the head locking system
The printhead is pushed on via two plungers (1). In the basic setting the plungers are set in the middle of the
printhead retainer. This setting can be used for the most applications.
If the print density decreases in the outer areas when using very large media, the plungers can be displaced :
1. Turn lever (3) clockwise to lock the printhead.
2. Loosen threaded pins (2) at the plungers (1) with Allen key.
3. Displace plungers symmetrically as necessary maximal to the scale value 70.
4. Tighten the threaded pins (2).
3
5 Printing Operation
5.1 Printhead Protection
Attention!
Printhead damage caused by improper handling!
!
Do not touch the heating elements of the printhead with the ngers or sharp objects.
Ensure that the material is clean.
Ensure that the material surfaces are smooth. Rough material act like emery paper and reduce the
service life of the printhead.
Print with the lowest possible printhead temperature.
The printer is ready for operation when all connections have been made and labels and, if applicable, the transfer
ribbon have been loaded.
5.2 Synchronization in Cut Mode
To guarantee the correct length of the rst label a cut prior print job is required :
Activate in the printer driver menu General > Print Settings > Advanced Setup the setting "cut before labels".
or
For direct programming use the command C s Programming Manual.
17
5.3 Suppressing Backfeed (A4+T only)
Notice!
Feeding back the material to the printhead in the cut mode or between print jobs is not allowed for A4+T
i
To avoid the backfeed :
In the printer driver menu General > Print Settings > Advanced Setup > Options
• activate the setting "Ignore label position" and
• deactivate the setting "Single buffer mode".
or
For direct programming Programming Manual
• use the command O F and
• do not use the command O S.
.
18 18
5 Printing Operation
5.4 Avoiding Loss of Material (A4+T only)
Attention!
Loss of material!
!
At A4+T a media backfeed from the cutting edge to the printhead is not allowed due to the reliability of the
media transport.
Therefore every interruption of the continuos print process has the following consequences :
• The print of the current label/section will be completed. The printed label will be fed through the cutter
and will be cut. The media between printhead and cutter will remain blank.
• Upon resumption of printing the media between printhead and cutter will not be fed back. The print will
be started at the media position currently laying under the printhead.
• Following blank sections are generated, which cannot be used.
• For operation with cutter the length of the blank section is at least 50 mm for continuos material.
For structured media where the print image has to be synchronized to the media transport the loss of
material can reach a length of more than 300 mm.
To minimize the loss of material it is necessary to avoid interruptions of the continuos print process.
Interrupt the print process with the pause key only if it is absolute necessary.
Avoid print jobs with a small amount of labels/sections, especially single prints.
Optimization of the Data Transfer
If sequent labels/sections contain differing information, the internal preparation of the second sections must be
completed before the printing of the rst section has been nished !
Otherwise the rst section will be fed to the cutter without printing the next section. The print of the second section
begins only after cutting off the rst section.
Therefore it is necessary to minimize the data to be transferred. i.e. to avoid transferring complete label descriptions
and to transfer the changing data only :
Activate In the printer driver menu General > Print Settings > Advanced Setup > Options the setting "Force
optimization for all software" .
or
For direct programming use the replace command R for changing data Programming Manual.
6 Cleaning
6.1 Cleaning Information
Danger!
Risk of death via electric shock!
Disconnect the printer from the power supply before performing any maintenance work.
The label printer requires very little maintenance.
It is important to clean the thermal printhead regularly. This guarantees a consistently good printed image and plays a
major part in preventing premature wear of the printhead.
Otherwise, the maintenance is limited to monthly cleaning of the device.
Attention!
The printer can be damaged by aggressive cleansers.
!
Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.
Remove dust and paper uff from the print area with a soft brush or vacuum cleaner.
The cover of the printer can be cleaned with a standard cleanser.
6.2 Cleaning the Print Roller
Accumulations of dirt on the print roller may impair the media transport and the print quality.
Lift the printhead.
Remove labels and transfer ribbon from the printer.
Remove deposits with roller cleaner and a soft cloth.
If the roller appears damaged, replace it Service Manual.
19
6.3 Cleaning the Printhead
Cleaning intervals: direct thermal printing - every media roll change
thermal transfer printing - every ribbon roll change
Substances may accumulate on the printhead during printing and adversely affect printing, e.g. differences in contrast
or vertical stripes.
Attention!
Printhead can be damaged!
!
Do not use sharp or hard objects to clean the printhead.
Do not touch protective glass layer of the printhead.
Attention!
Risk of injury from the hot printhead line.
!
Ensure that the printhead has cooled down before starting cleaning.
Lift the printhead.
Remove labels and transfer ribbon from the printer.
Clean printhead surface with special cleaning pen or a cotton swab dipped in pure alcohol.
Allow printhead to dry for 2–3 minutes before commissioning the printer.
7 Fault Correction
20 20
7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State Display Key Remark
Correctable error
Irrecoverable error
Critical fault
Table 5 Error states
pause ashes
cancel lights
cancel ashes
-
3.4 on page 11
7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Transfer ribbon deection not adjusted Adjust the transfer ribbon deection.
4.4 on page 16
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids
Printer does not stop after
transfer ribbon runs out
Printer prints a sequence
of characters instead of the
label format
Printer transports label
media, but transfer ribbon
does not move
Printer only prints each
second label
Vertical white lines in the
print image
Horizontal white lines in the
print image
Print image is irregular, one
side is lighter
Printhead is dirty Clean the printhead
6.3 on page 19
Temperature too high Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon
Thermal printing is chosen in the software Change to thermal transfer printing.
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
Unsuitable combination of labels and
transfer ribbon
Setting of the size in the software is too
large.
Printhead is dirty Clean the printhead
Printhead is defective (failure of heat
elements)
Printer is used with the
backfeed > smart in the cut or
peel-off mode
Printhead is dirty Clean the printhead
Use different type of ribbon.
transfer ribbon web and the orientation
of the label side.
Use different type of ribbon.
Change the size in the software.
6.3 on page 19
Change the printhead.
Service Manual.
Set the backfeed > always in the
setup.
Conguration Manual.
6.3 on page 19
Table 6 Problem solution
7 Fault Correction
7.3 Error Messages and Fault Correction
Error message Cause Remedy
ADC malfunction
Barcode error
Barcode too big
Battery low
Buffer overow
Card full
Cutter blocked
Cutter jammed
Device not conn.
File not found
Font not found
FPGA malfunction
Head error
Head open
Head too hot
Invalid setup
Memory overow
Name exists
No DHCP server
No label found
No label size
No Link
Hardware error Switch the printer off and then on.
Invalid barcode content, e.g. alphanumeric
characters in a numerical barcode
The barcode is too big for the allocated
area of the label
Battery of the PC card is at Replace battery in the PC card.
The input buffer memory is full and the
computer is still transmitting data.
No more data can be stored on the memory
card
Cutter cannot return into its home position
and stays in an undened position
No cutter function Switch the printer off and then on.
The cutter is unable to cut the labels but is
able to return into its home position
Programming addresses a non-existent
device
Requested le is not on the card Check the contents of the card.
Error with the selected download font Cancel current print job, change font.
Hardware error Switch the printer off and then on.
Hardware error Switch the printer off and then on.
Printhead not locked Lock printhead.
Printhead is overheated After pausing the print job will be continued
Error in the conguration memory Re-congure printer.
Current print job contains too much information, e.g. selected font, large graphics
Duplicate usage of eld name in the direct
programming
The printer is congured for DHCP, but
there is no DHCP server, or the DHCP
server is not currently available.
There are labels missing on the label
material
The label format as set in the software does
not correspond with the real label format
Printer is loaded with continuous paper, but
the software is set on labels
The size of the label is not dened in the
programming.
No network link Check network cable and connector.
21
If error recurs call service.
Correct the barcode content.
Reduce the size of the barcode or move it.
Use data transmission via protocol
(preferably RTS/CTS).
Replace card.
Switch off the printer. Remove material.
Switch on the printer. Restart print job.
Change material
If error recurs call service.
Press the cancel key.
Change material.
Either connect this device or correct the
programming.
If error recurs call service.
If error recurs replace printhead.
automatically. If the fault recurs repeatedly,
reduce the heat level or the print speed via
software.
If error recurs call service.
Cancel current print job.
Reduce amount of data to be printed.
Correct programming
Switch off DHCP in the conguration, and
assign a xed IP address.
Please contact your network administrator.
Press pause key repeatedly until printer
recognizes the next label on the material.
Cancel current print job.
Change the label format set in the software.
Restart print job.
Cancel current print job.
Change the label format set in the software.
Restart the print job.
Check programming.
Please contact your network administrator.
7 Fault Correction
22 22
Error message Cause Remedy
No record found
No SMTP server
No Timeserver
Out of paper
Out of ribbon
Protocol error
Read error
Remove ribbon
Structural err.
Unknown card
USB error
Device stalled
USB error
Too much current
USB error
Unknown device
Voltage error
Write error
Write protected
Wrong revision
Refers to the optional memory card;
database access error
The printer is congured for SMTP, but
there is no SMTP server, or the SMTP
server is not currently available.
Timeserver is selected in the conguration, but there is no Timeserver, or the
Timeserver is not currently available.
Out of label roll Load labels.
Error in the paper feed Check paper feed.
Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during printing Cancel current print job.
The printer is loaded with thermal labels,
but the software is set to transfer printing
Printer has received an unknown or invalid
command from the computer.
Read error when reading from the memory
card
Transfer ribbon is loaded although the
printer is set to direct thermal printing
Error in the le list of the memory card, data
access is uncertain.
Card not formatted,
Type of card not supported
A USB device has been detected, but it is
not working.
The USB device consumes too much
current.
Failure to detect USB device Do not use the USB device.
Hardware error Switch the printer off and then on.
Hardware error Repeat the write process, reformat card.
PC card write protection is activated. Deactivate the write protection.
Error when updating the rmware.
Firmware not compatible with the hardware
version
Check programming and card contents.
Switch off SMTP in the conguration.
Caution! Then a warning cannot be sent by
e-mail (EAlert).
Please contact your network administrator.
Switch off Timeserver in the conguration.
Please contact your network administrator.
Change the heat level via software.
Clean the printhead 6.3 on page 19
Load transfer ribbon
Restart print job.
Cancel current print job.
Set software to direct thermal printing.
Restart print job
Press the pause key to skip the command or
press the cancel key to cancel the print job.
Check data of the card.
Backup data, reformat card.
for direct thermal printing remove ribbon
for thermal transfer printing set the printer
in the conguration or in the software to
transfer printing
Format memory card.
Format card, use different type of card.
Do not use the USB device.
Do not use the USB device.
If error recurs call service.
It is shown which voltage has failed. Please
note.
Load the compatible rmware.
Table 7 Error Messages and Fault Correction
8 Media
8.1 Media Dimensions
Labels Endless material
Fig. 15 Label / endless material dimensions
Dim. Designation Dim. in mm
B Label width 4 - 106
Label height with printhead 300 dpi
H
with printhead 600 dpi
- Tear-off length > 30
- Cut length
with cutter CU4
with perforation cutter PCU4
- Perforation length > 5
A Label distance > 2
C Width of liner or endless material
heat shrink tubing
Dl Left margin ≥ 0
Dr Right margin ≥ 0
E Label thickness 0,025 - 0,7
F Liner thickness 0,03 - 0,1
G Thickness label with liner 0,055 - 0,8
Q Thickness endless material
heat shrink tubing (pressed)
heat shrink tubing (not pressed)
V Label feed > 7
• Small label sizes, thin materials or strong glue can lead to limitations.
Critical applications need to be tested and cleared.
• Note the bending stiffness ! Material must be exible to follow the radius of the print roller !
• For narrow materials a higher minimum thickness is required, e.g. Q = 0,4 at C = 5 !
23
5 - 4000
5 - 1000
> 5
> 12
10 - 110
3,5 - 110
0,055 - 0,8
< 0,8
< 4,5
Table 8 Label / endless material dimensions
8 Media
24 24
8.2 Device Dimensions
Fig. 16 Device dimensions
Dim. Designation Dim. in mm
A4+M A4+T
IC Distance printhead - cut edge
with cutter CU4
with perforation cutter PCU4
with stacker ST4
IT Distance printhead - tear-off edge 13,5 -
- Print width 105,6
SX Distance gap/reective sensor - middle of paper track
i.e. permissible distance of reex or cut-out marks from the middle of the material
SY Distance gap/reective sensor - printhead 46,0
Table 9 Device dimensions
18,8
19,5
35,3
-53 - ±0
45,6
46,3
62,1
8 Media
8.3 Reex Mark Dimensions
Labels with reex marks Endless material with reex marks
Fig. 17 Reex mark dimensions
Dim. Designation Dim. in mm
A Label distance > 2
AZ Distance between print zones >2
L Width of reex mark > 5
M Height of reex mark 3 - 10
X Distance mark - material edge -53 - ±0
Z Distance virtual label front edge - actual label front edge
Adjust software settings
• Reex marks must be on the back side of the material (liner).
• Label sensor for reex marks on the top side on request.
• Specication is valid for black marks.
• Recognition of colored marks may fail. Preliminary tests are needed.
25
0 up to A /
recomm. : 0
Table 10 Reex mark dimensions
8 Media
26 26
8.4 Cut-out Mark Dimensions
Labels with cut-out marks Endless material with cut-out marks
for marginal cut-out marks
minimum liner thickness 0,06 mm
Fig. 18 Cut-out mark dimensions
Dim. Designation Dim. in mm
A Label distance > 2
AZ Distance between print zones >2
N Width of cut-out mark > 5
P Height of cut-out mark 2 - 10
X Distance mark - middle of paper track -53 - ±0
Y Sensor recognized virtual label front edge with gap sensor recognition Rear edge cut-out
Z Distance recognized front edge - actual label front edge
Adjust software settings
Table 11 Cut-out mark dimensions
Marginal cut-out
Long hole cut-out Rectangular cut-out
Circular cut-out
Not recommended !
0 up to A-P
Cut-out
between the labels
Not recommended !
Fig. 19 Samples for cut-out marks
9 Licences
9.1 EC Declaration of Conformity
Gesellschaft für Computerund AutomationsBausteine mbH & Co KG
Wilhelm-Schickard-Str. 14
D-76131 Karlsruhe,
Germany
EC Declaration of Conformity
We declare herewith that as a result of the manner in which the device designated below was designed, the type of
construction and the devices which, as a result have been brought on to the general market comply with the relevant
fundamental regulations of the EC Rules for Safety and Health. In the event of any alteration which has not been
approved by us being made to any device as designated below, this statement shall thereby be made invalid.
Device: Label Printer
Type: A4+M, A4+T
27
Applied EC Regulations and Norms:
Directive 2006/95/EC relating to electrical equipment designed
for use within certain voltage limits
Directive 2004/108/EC relating to electromagnetic compatibility
Signed for, and on behalf of the Manufacturer :
cab Produkttechnik Sömmerda
Gesellschaft für Computerund Automationsbausteine mbH
99610 Sömmerda
9.2 FCC
NOTE : This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. The equipment
generates, uses, and can radiate radio frequency and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user may be required to correct the
interference at his own expense.
• EN 60950-1:2006
+A11:2009+A12:2011+A1:2010
• EN 61558-1:2005+A1:2009
• EN 55022:2010
• EN 55024:2010
• EN 61000-3-2:2006+A1:2009+A2:2009
• EN 61000-3-3:2008
Sömmerda, 27.02.14
Erwin Fascher
Managing Director
10 Index
28 28
A
Adapting the roll retainer
B
Backfeed...........................................17
C
Cleaning
printhead
print roller ....................................19
Cleaning information.........................19
Connecting
Contents of delivery
Control panel
Correctable error
Critical error
Cut Mode
Cut-out marks
D
Device dimensions
Device overview
E
Endless material
Environment
Errors
correction
display ......................................... 20
messages ...................................21
states ..........................................20
types ...........................................20
G
Graphic display
H
Head locking system, setting
Help calling
I
Important information..........................4
Intended use
Irrecoverable error
K
Key
cancel
enter
feed
menu ........................................... 11
pause .......................................... 11
Key functions
ofine menu
print mode
.....................................19
.........................................8
...................................... 9
..............................10
......................................10
..........................................17
...................................26
.................................6
...............................23
...................................4, 5
.................................... 21
...................................9
....................................... 11
.......................................4
......................................... 11
............................................ 11
............................................. 11
.................................... 11
................................ 11
................................... 11
..................12
............................8
...........................24
............16
............................10
L
Label sensor
setting
.........................................13
Lithium battery
Loading fanfold labels.......................14
Loading labels
Loading labels from roll
Loading transfer ribbon.....................15
Loss of material
M
Media dimensions.............................23
N
Navigator pad
O
Ofine menu
P
Pause
...............................................10
Power save mode
Power supply
Printer states
Printhead
cleaning
damage .......................................17
Printing label
Print roller, cleaning
Problem solution
R
Ready
............................................... 10
Reex marks.....................................25
Ribbon deection, setting
S
Safety instructions
Service work
Setting-up
Supply voltage
Switching on
Symbol displays..................................9
U
Unpacking...........................................8
V
Voltage................................................4
W
Warning stickers
....................................5
..................................12
....................12
................................ 18
..................................... 9
..................................... 11
.............................10
......................................4
....................................10
......................................19
.....................................10
..........................19
...............................20
................. 16
.............................. 4
.......................................5
........................................... 8
....................................8
....................................... 8
................................. 5
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