To ensure you have the latest revision of the manual or to obtain the illustrated parts catalog, please visit
the Bunn-O-Matic website, at www.bunn.com. This is absolutely FREE, and the quickest way to obtain
the latest catalog and manual updates. Contact Bunn-O-Matic Corporation at 1-800-286-6070 to obtain
a paper copy of the required Illustrated Parts Catalog mailed via U.S. Postal Service.
Bunn-O-Matic Corp. (“BUNN”) warrants equipment manufactured by it as follows:
1) Airpots, thermal carafes, decanters, GPR servers, iced tea/coffee dispensers, MCR/MCP/MCA single cup brewers, thermal servers and ThermoFresh® servers (mechanical and digital) 1 year parts and 1 year labor.
2) All other equipment - 2 years parts and 1 year labor plus added warranties as specified below:
a) Electronic circuit and/or control boards - parts and labor for 3 years.
b) Compressors on refrigeration equipment - 5 years parts and 1 year labor.
c) Grinding burrs on coffee grinding equipment to grind coffee to meet original factory screen sieve analysis - parts and
labor for 4 years or 40,000 pounds of coffee, whichever comes first.
These warranty periods run from the date of installation BUNN warrants that the equipment manufactured by it will be
commercially free of defects in material and workmanship existing at the time of manufacture and appearing within the
applicable warranty period. This warranty does not apply to any equipment, component or part that was not manufactured
by BUNN or that, in BUNN’s judgment, has been affected by misuse, neglect, alteration, improper installation or operation,
improper maintenance or repair, non periodic cleaning and descaling, equipment failures related to poor water quality,
damage or casualty. In addition, the warranty does not apply to replacement of items subject to normal use including but
not limited to user replaceable parts such as seals and gaskets. This warranty is conditioned on the Buyer 1) giving BUNN
prompt notice of any claim to be made under this warranty by telephone at (217) 529-6601 or by writing to Post Office Box
3227, Springfield, Illinois 62708-3227; 2) if requested by BUNN, shipping the defective equipment prepaid to an authorized
BUNN service location; and 3) receiving prior authorization from BUNN that the defective equipment is under warranty.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF EITHER MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. The agents, dealers or employees of BUNN are not authorized to make
modifications to this warranty or to make additional warranties that are binding on BUNN. Accordingly, statements by such
individuals, whether oral or written, do not constitute warranties and should not be relied upon.
If BUNN determines in its sole discretion that the equipment does not conform to the warranty, BUNN, at its exclusive option while the equipment is under warranty, shall either 1) provide at no charge replacement parts and/or labor (during the
applicable parts and labor warranty periods specified above) to repair the defective components, provided that this repair
is done by a BUNN Authorized Service Representative; or 2) shall replace the equipment or refund the purchase price for
the equipment.
THE BUYER’S REMEDY AGAINST BUNN FOR THE BREACH OF ANY OBLIGATION ARISING OUT OF THE SALE OF THIS
EQUIPMENT, WHETHER DERIVED FROM WARRANTY OR OTHERWISE, SHALL BE LIMITED, AT BUNN’S SOLE OPTION
AS SPECIFIED HEREIN, TO REPAIR, REPLACEMENT OR REFUND.
In no event shall BUNN be liable for any other damage or loss, including, but not limited to, lost profits, lost sales, loss of
use of equipment, claims of Buyer’s customers, cost of capital, cost of down time, cost of substitute equipment, facilities
or services, or any other special, incidental or consequential damages.
392, A Partner You Can Count On, Air Infusion, AutoPOD, AXIOM, BrewLOGIC, BrewMETER, Brew Better Not Bitter, BrewWISE, BrewWIZARD, BUNN Espress, BUNN Family Gourmet, BUNN Gourmet, BUNN Pour-O-Matic, BUNN, BUNN with
the stylized red line, BUNNlink, Bunn-OMatic, Bunn-O-Matic, BUNNserve, BUNNSERVE with the stylized wrench design,
Cool Froth, DBC, Dr. Brew stylized Dr. design, Dual, Easy Pour, EasyClear, EasyGard, FlavorGard, Gourmet Ice, Gourmet
Juice, High Intensity, iMIX, Infusion Series, Intellisteam, My Café, Phase Brew, PowerLogic, Quality Beverage Equipment
Worldwide, Respect Earth, Respect Earth with the stylized leaf and coffee cherry design, Safety-Fresh, savemycoffee.com,
Scale-Pro, Silver Series, Single, Smart Funnel, Smart Hopper, SmartWAVE, Soft Heat, SplashGard, The Mark of Quality in
Beverage Equipment Worldwide, ThermoFresh, Titan, trifecta, TRIFECTA (sylized logo), Velocity Brew, Air Brew, Beverage
Bar Creator, Beverage Profit Calculator, Brew better, not bitter., Build-A-Drink, BUNNSource, Coffee At Its Best, Cyclonic
Heating System, Daypart, Digital Brewer Control, Element, Milk Texturing Fusion, Nothing Brews Like a BUNN, Picture
Prompted Cleaning, Pouring Profits, Signature Series, Sure Tamp, Tea At Its Best, The Horizontal Red Line, Ultra are either
trademarks or registered trademarks of Bunn-O-Matic Corporation. The commercial trifecta® brewer housing configuration is a trademark of Bunn-O-Matic Corporation.
2
42311 031314
WARNING - Inspection, testing, and repair of electrical equipment should be performed only by qualified service
personnel. Disconnect the dispenser fromthe power source when servicing, except when electrical tests are
required and the test procedure specifically states to connect the dispenser to the power source.
A troubleshooting guide is provided to suggest probable causes and remedies for the most likely problems
encountered. If the problem remains after exhausting the troubleshooting steps, contact the Bunn-O-Matic
Technical Service Department.
• Inspection, testing, and repair of electrical equipment should be performed only by qualified service person-
nel.
• All electronic components have 120 – 240 volt ac and low voltage dc potential on their terminals. Shorting
of terminals or the application of external voltages may result in board failure.
• Intermittent operation of electronic circuit boards is unlikely. Board failure will normally be permanent. If
an intermittent condition is encountered, the cause will likely be a switch contact or a loose connection at a
terminal or crimp.
• Solenoid removal requires interrupting the water supply to the valve. Damage may result if solenoids are
energized for more than ten minutes without a supply of water.
• The use of two wrenches is recommended whenever plumbing fittings are tightened or loosened. This will
help to avoid twists and kinks in the tubing.
• Make certain that all plumbing connections are sealed and electrical connections tight and isolated.
• This dispenser is heated at all times. Keep away from combustibles.
WARNING
• Exercise extreme caution when servicing electrical equipment.
• Disconnect dispenser from the power source when servicing, except when electrical tests are specified.
• Follow recommended service procedures
• Replace all protective shields or safety notices
FAULT CODES
Er1 Temperature Sensor (short)
Er2 Temperature Sensor (open)
Er3 Refill Fault (continuous refill for 15 minutes)
Er4 Heater Fault (heater relay on for 120 minutes)
Er5 Boil Thermistor (short) H5X/H10X only)
Er6 Boil Thermistor (open) H5X/H10X only)
Problem
Equipment will not operate.
Probable Cause
1. No power or incorrect voltage
When a fault occurs (failure to the unit) the POWER lamp will
flash to identify the problem (early models)
Flashes Description of Failure
1 Temperature Sensor (short)
2 Temperature Sensor (open)
3 Refill Fault (continuous refill for 15 minutes)
4 Heater Fault (heater relay on for 120 minutes)
5 Boil Thermistor (short) H5X/H10X only
6 Boil Thermistor (open) H5X/H10X only
Remedy
(A) Check the terminal block for the correct voltage. It should be:
a.) 100 to 120 volts ac across the black
and white terminals for 100 to 120 volt
models or,
b.) 200 to 240 volts ac across the red and
black terminals for 200 to 240 volt models
or,
c.) 230 volts ac across the red and black
terminals for 230 volt models.
(B) Check circuit breakers or fuses.
4
42311 071310
TROUBLESHOOTING (cont.)
Problem Probable Cause Remedy
Equipment will not operate
(cont.)
Automatic refill will not oper-
ate after drawing hot water.
2. Safety overflow switch
1. No water
2. Water strainer/flow control
3. Liquid level system
4. Solenoid valve
Refer to Service – safety overflow switch
for testing procedures.
Check plumbing and shut-off valves.
(A) Direction of flow arrow must be pointing towards dispenser.
(B) Remove the strainer/flow control and
check for obstructions. Clear or replace.
Refer to Service – electronic controls for
testing procedures.
Refer to Service – solenoid valve for testing procedures.
Water flows into the tank con-
tinuously (Dispenser discon-
1. Solenoid valve
Refer to Service – solenoid valve for testing procedures.
nected from power source).
Water flows into the tank con-
tinuously (Dispenser connect-
1. Liquid level system
Refer to Service – electronic controls for
testing procedures.
ed to power source).
Water is cold.
1. Safety overflow switch
Refer to Service – safety overflow switch
for testing procedures.
2. Limit thermostat
Refer to Service – limit thermostat for
testing procedures.
CAUTION – Do not eliminate or bypass limit thermostat. Use only B.O.M. replacement part #23717.0003.
3. Tank heater
Refer to Service – tank heater for testing
procedures.
4. Temperature control
Refer to Service – electronic controls for
testing procedures.
5
42311 071310
TROUBLESHOOTING (cont.)
Problem Probable Cause Remedy
Water boils continuously.
1. Temperature control
Refer to Service – electronic controls for
testing procedures.
2. Lime build-up
Inspect the tank assembliy for excess lime
deposits. Delime as required.
CAUTION – Tanks and tank components should be delimed reglarly depending on local water conditions. Excessive mineral build-up on stainless steel surfaces can initiate corrosive reactions resulting in serious leaks.
Dispenser is making unusual
noises.
1. Plumbing lines
3. Water supply
Plumbing lines should not be resting on
the counter top.
(A) The dispenser must be connected to a
cold water line.
(B) Water pressure to the dispenser must
not be higher than 90 psi (620 kPa). Install
a regulator if necessary to lower the working pressure to approximately 50 psi (345
kPa).
Ready indicator will not light.
1. Temperature control
2. Ready Indicator LED
Refer to Service – electronic controls for
testing procedures.
Replace the indicator LED.
6
42311 071310
WARNING
Very Hot Water
Use With Care!
!
SERVICE
WARNING – Disconnect the dispenser from the power source before the removal of any panel or the replacement
of any component. WARNING - Inspection, testing, and repair of electrical equipment should be performed only
by qualified service personnel. Disconnect the dispenser fromthe power source when servicing, except when
electrical tests are required and the test procedure specifically states to connect the dispenser to the power source.
The check valve, electronic control assembly, safety
overflow switch, solenoid valve, overflow tube temperature sensor and terminal block are located at the rear of
the dispenser. Access is gained by removing the upper
and lower rear panels. The upper is attached with six
8-32 slotted-head screws. The lower is attached with
four 8-32 slotted-head screws. The middle panel must
not be removed from the dispenser.
P878.30
The check valve, electronic control assembly, overflow protection switch, solenoid valve, overflow tube
temperature sensor, triac assembly (EARLY MODELS
ONLY) and terminal block are located on the side of
the dispenser. Access is gained by removing the side
panel. The panel is attached with eight 8-32 slottedhead screws.
Faceplate Removal - H3/5 ELEMENT: After removing
top cover, remove the two upper screws securing the
faceplate. Carefully lift faceplate straight up until the
lower screws clear the key holes.
7
42311 070615
SERVICE
H5E, H5X LIQUID LEVEL CONTROL
H5E, H5X LIQUID LEVEL CONTROL
Electronic Controls
Liquid Level Control Flow Charts
H3/5/10 LIQUID LEVEL CONTROL
PROBLEM: Does Not Refill
Triac Assy
H 5
FIG. 8a ELECTRONIC CONTROL
P4093.35
Overflow Cup Full
No
Disconnect Level Probe
Voltage present at
Solenoid Valve
?
Unplug Ready Lamp
Voltage present at
Solenoid Valve
?
No
Replace Control Board
Yes
Yes
Yes
Remove Power
Drain cup
Retry
Does Water Flow
?
Replace Solenoid Valve
Replace Ready Lamp
?
No
H3/5/10 LIQUID LEVEL CONTROL
PROBLEM: Overflows
Yes
No
Replace Probe
Electronic
Control Board
FIG. 8b ELECTRONIC CONTROL
Location:
The electronic control board is located inside the
rear of the dispenser (digital 5 gallon models). 3 & 5
gallon Elements control boards are located in the front
shroud. Access will also be needed to the temperature
sensor, overflow tube temperature sensor, and liquid
level probe located on the tank lid.
General:
This system controls the liquid level and water
temperature of the dispenser. These two functions
act independently of each other and should be tested
separately.
.750 gpmFLOW
90 psig max operating pressure
(Repl. Screen #23721.0000)
BUNN
Strainer/Flow Control # 22300.0750
(Repl. Flow Washer #20526.0750)
BOARD AND TRIAC
H 10
P1991-1.30
Drain cup
Unplug Ready Lamp
Retry
Overflow
?
Yes
Drain cup
Disconnect Probe
Wire From Probe
Short Probe Wire
To Chassis
Retry
Overflow
?
Yes
Drain cup
Disconnect Wire From
Solenoid Valve
Retry
Overflow
?
No
Replace Control Board
8
No
No
Yes
Replace Ready Lamp
Replace Probe
Replace Solenoid Valve
42311 070615
SERVICE (cont.)
Electronic Controls (cont.)
Liquid Level Control Test Procedure
1. Disconnect the dispenser from the power source.
2. Check the voltage across terminals 3 & 4 of the
electronic control board with a voltmeter. Connect
the dispenser to the power source. The indication
must be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models.
3. Disconnect the dispenser from the power source. If
voltage was present as described, proceed to #4. If
voltage was not present as described, refer to the
Wiring Diagrams and check the dispenser wiring
harness.
4. Remove the pink wire from terminal 5 of the electronic control assembly.
5. Check the voltage across terminals 1 & 4 of the
electronic control board with a voltmeter. Connect
the dispenser to the power source. The indication
must be:
a.) 100 to 120 volts ac for 100 to 120 voltmodels
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models
after a delay of approximately 5 seconds.
6. Disconnect the dispenser from the power source.
If voltage was present as described, the liquid level control of the system is operating properly, proceed to #7.
If voltage was not present as described, replace the
electronic control board and the temperature sensor
in the tank lid.
Temperature Control Flow Charts
SERVICE (cont.)
H5/10X THERMOSTATH3/5E THERMOSTAT
9
42311 070615
Electronic Controls (cont.)
H5X THERMOSTAT
H5E THERMOSTAT
7. Reconnect the pink wire to terminal 5 of the electronic control assembly.
8. Loosen the compression fitting, remove the probe
from the tank lid, and inspect it for mineral deposits. Replace it if necessary. Keep the exposed ends
of the probe away from any metal surface of the
dispenser.
9. Check the voltage across terminals 1 & 4 of the electronic control assembly with a voltmeter. Connect
the dispenser to the power source. The indication
must be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models after a delay
of approximately 5 seconds.
10. Touch the screw head end of the probe to the dispenser housing. The indication must be 0.
11. Move the probe away from the dispenser housing.
The indication must again be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models
after a delay of approximately 5 seconds.
12. Disconnect the dispenser from the power source.
If voltage was not present as described, check the pink
probe wire and the green ground wire for continuity
and/or replace the probe.
Temperature Control Test Procedure
1. Disconnect the dispenser from the power source.
2. Check the voltage across terminals 3 & 4 of the
electronic control circuit board with a voltmeter.
Connect the dispenser to the power source.The
indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models.
3. Disconnect the dispenser from the power source.
4. Check the voltage across the tank heater terminals
with a voltmeter. Connect the dispenser to the
power source. The indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models.
5. Disconnect the dispenser from the power source.
Temperature Control Flow Charts (cont.)
If voltage was present as described, reinstall the probe,
the sensing function of the system is operating properly.
H5/10X THERMOSTATH3/5E THERMOSTAT
PROBLEM: Boils Excessively - Fills Cup
Disconnect Blue Wire From
Drain cup
Retry
Red Light On While
Boiling
?
No
Control Board Pin 7
Retry
Still Boiling
?
No
Replace Control Board
Yes
Yes
Replace Steam Sensor
Still Boiling
?
No
Finished
Replace Triac Assembly
Check For Split
Tank Heater
Yes
Replace Control Assembly
10
PROBLEM: Boils
Drain cup
Retry
Red Light On While
Boiling
?
No
Disconnect Blue Wire From
Control Board Pin 7
Retry
Still Boiling
?
No
Replace Control Board
Yes
Replace Control Assembly
Yes
Replace Triac Assembly
Check For Split
Tank Heater
42311 070615
SERVICE (cont.)
Electronic Controls (cont.)
If voltage was present as described, the temperature
control of the system is operating properly.
If voltage was not present as described, contact
Bunn-O-Matic to order an electronic control board and
temperature sensor for evaluation and proceed to #9.
6. Replace the electronic control board.
7. Check the voltage across the tank heater terminals
with a voltmeter. Connect the dispenser to the
power source. The indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models
8. Disconnect the dispenser from the power source.
If voltage was present as described, the temperature
control of the system is operating properly. Return the
new electronic control board or temperature sensor to
Bunn-O-Matic for credit.
Electronic Controls Removal and Replacement
1. Remove all wires from the electronic control board
terminals.
2. Remove the six 6-32 screws holding the electronic
control board to the component bracket.
3. Disconnect the temperature sensor, overflow tube
temperature sensor, and indicator wires from the
electronic control board.
4. Attach the temperature sensor, overflow tube
temperature sensor, and indicator wires to the
electronic control assembly.
5. Fasten the new electronic control board to its
bracket.
6. Refer to Fig 2 when reconnecting the wires.
7. Review the initial set-up procedures on page 6.
T5 PNK to Liquid
Level Probe
T4 WHI or RED to
BLU to Tank
Heater
WHI/VIO to
Terminal Block
J3 PNK & GRY to
Heater Indicator
Refill Indicator
Power Indicator
Ready Indicator
Terminal Block
T3 BLK to Overflow
Safety Switch
T2 GRN or GRN/YEL
to Chassis Ground
T1 WHI/BLU to
Solenoid
J5 GRY & GRY toThermistor (H5X only)
J4 BLK & WHI to
Temperature Sensor
FIG. 11a WIRING CONNECTIONS
Adjustments
The H5X/H10X dispensers hold the water temperature at the threshold of boiling. It is not adjustable by
the user.
The H5E dispenser is factory calibrated for the
temperature specified on the data plate. If adjustment
is required, use the following procedure:
1. Fill the dispenser according to the steps in the Initial
Set-up.
2. Take the temperature of the stream of water immediately below the faucet as it flows from the
dispenser with an accurate thermometer. Do not
take the temperature of water collected in a container.
3. If any adjustment is required, refer to LEVEL 1 PROGRAMMING in the Operating Manual.
11
42311 071310
SERVICE (cont.)
Limit Thermostat
Location:
The limit thermostat is located on the tank lid.
To test the limit thermostat, access will also be needed
to the terminal block located at the rear of the dispenser.
H 5
FIG. 12a LIMIT THERMOSTAT
H 10
FIG. 12b LIMIT THERMOSTAT
If voltage was present as described, reconnect the black
wire and proceed to #5.
If voltage was not present as described, refer to the Wiring Diagrams and check the dispenser wiring harness.
5. Check for continuity across the terminals of the
limit thermostat.
If continuity is not present as described, the circuit is
broken. Press the reset button of the limit thermostat
and recheck for continuity.
If continuity is not present as described, replace the
limit thermostat.
Removal and Replacement:
1. Remove both wires from the limit thermostat terminals.
2. Remove the two #10-32 nuts attaching the limit
thermostat to the top of the tank.
3. Install the new limit thermostat and secure into
place with two #10-32 nuts.
4. Refer to schematic wiring diagrams when reconnecting the wires.
H 3
FIG. 12c LIMIT THERMOSTAT
Test Procedure:
1. Disconnect the dispenser from the power source.
2. There are two black wires on the limit thermostat
terminals. One comes from the terminal block. The
other goes directly to the tank heater terminal. Remove the black wire at the limit thermostat coming
from the terminal block.
3. Check the voltage across the black wire removed
from the limit thermostat and the white wire or red
wire of the terminal block with a voltmeter. Connect
the dispenser to the power source. The indication
must be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models.
4. Disconnect the dispenser from the power source.
BLK to Terminal Block
BLK to Tank Heater
FIG. 12d LIMIT THERMOSTAT WIRING
H 3
FIG. 12e LIMIT THERMOSTAT WIRING
12
Reset
H 5/10
Reset
42311 070715
SERVICE (cont.)
Safety Overflow Switch
FIG. 13a SAFETY OVERFLOW SWITCH
H 5
P4093
Removal and Replacement:
1. Disconnect the black wires from the safety overflow
switch.
2. Remove the nut beneath the copper overflow cup.
3. Remove the entire switch assembly from the cup.
4. Place the new switch assembly into the cup, wires
first. Make sure that a gasket is in place around the
threaded switch stem.
NOTE - The magnets must be at the top of the float and
there must be NO stainless steel washers installed for
the safety overflow switch to operate properly.
5. Install the nut beneath the copper overflow cup.
Be sure not to overtighten.
6. Reconnect the wires, FIG. 6.
H 10
P1993
FIG. 13b OVERFLOW PROTECTION SWITCH
Location:
The safety overflow switch is located inside the rear of
the dispenser inside the copper overflow cup.
For testing or removal of the safety overflow switch,
access may also be needed by removing the two screws
attaching the electronic control assembly to its mounting bracket.
Test Procedure:
1. Once voltage is verified at the power source, check
for continuity across the safety overflow switch
red wires only until the plastic float is raised and
check that continuity returns when the plastic float
is again lowered.
RED to BLK Wire from
Terminal Block
RED to BLK Wire from Electronic Control #3
P1777
FIG. 13c SAFETY OVERFLOW WIRING
If continuity is present as described, reconnect each
of the red wires to the black wires, the safety overflow
switch is operating properly.
If continuity is not present as described, replace the
safety overflow switch.
13
42311 071310
SERVICE (cont.)
Fill water tank bef ore tur ning -o n
thermostat or con nect ing appl ianc e
to power source.
Do not use near comb ustib les.
Follow
national/loc al elec trica l codes .
Electrically g round t he chas sis.
Use only on a proper ly prot ected
circuit capabl e of the ra ted loa d.
FAILURE TO COMPLY RISKS EQUIPMENT
DAMA
GE, FIRE, OR SHOCK HAZARD
READ THE ENTIRE OPERATING MANUAL
INCLUDING THE LIMIT OF WARRANTY AND
Location:
The solenoid valve is located inside the rear of the
dispenser on the right side near the bottom.
To test the solenoid valve, access will also be needed
to the electronic control board.
H 5
P1778
FIG. 14a SOLENOID VALVE
Test Procedure:
1. Disconnect the dispenser from the power source
and turn-off the water supply to the dispenser.
2. Remove the pink wire from terminal 5 of the electronic control board.
3. Check the voltage across the solenoid valve coil
terminals with a voltmeter. Connect the dispenser
to the power source. The indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models
after a delay of approximately 5 seconds.
4. Disconnect the dispenser from the power source.
sound after approximately 5 seconds, as the coil
magnet attracts the plunger.
8. Disconnect the dispenser from the power source.
9. Reconnect the pink wire to terminal 5 of the electronic control board.
If the sound was heard as described and water will
not pass through the solenoid valve, there may be a
blockage in the water line before or after the solenoid
valve or the solenoid valve may require inspection for
wear and removal of waterborne particles.
If the sound was not heard as described, replace the
solenoid valve.
Removal and Replacement:
1. Remove all wires from the solenoid valve coil.
2. Turn-off the water supply to the dispenser.
3. Disconnect the water line from the solenoid valve.
4. Remove the two 8-32 slotted-head screws holding
the solenoid valve and mounting bracket to the back
panel.
5. Lift-out the solenoid valve.
6. Securely install the new solenoid valve to the back
panel.
7. Securely fasten the water line to the solenoid valve.
8. Reconnect the wires, FIG. 8.
WHI/BLU to Electronic
Control Board T1
WHI or RED to
Terminal Block
If voltage was present as described, proceed to #5.
If voltage was not present as described, refer to the Wiring Diagrams and check the dispenser wiring harness.
5. Remove both wires from the solenoid valve coil
terminals.
6. Check for continuity across the solenoid valve coil
terminals.
If continuity is present as described, reconnect the wires
and proceed to #7.
If continuity is not present as described, replace the
solenoid valve coil.
7. Check the solenoid valve for coil action. Connect
the dispenser to the power source. Listen carefully
in the vicinity of the solenoid valve for a “clicking”
14
FIG. 14b SOLENOID VALVE WIRING
42311 071310
BUNN
90 psig max operating pressure
Strainer/Flow Control # 22300.0750
(Repl. Flow Washer #20526.0750)
(Repl. Screen #23721.0000)
.750 gpm FLOW
SERVICE (cont.)
Solenoid Valve (Early Models)
Location:
The solenoid valve is located behind the large access
panel on the left side of the dispenser.
To test the solenoid valve, access will also be needed
to the electronic control board.
H 10
P1994
FIG. 15a SOLENOID VALVE
Test Procedure:
1. Disconnect the dispenser from the power source
and turn off the water supply to the dispenser.
2. Remove the pink wire from terminal 5 of the elec-
tronic control board.
3. Check the voltage across the solenoid valve coil
terminals with a voltmeter. Connect the dispenser
to the power source. The indication must be 200
to 240 volts ac for 200 to 240 volt models after a
delay of approximately 5 seconds.
4. Disconnect the dispenser from the power source.
If continuity is present as described, reconnect the
wires and proceed to #7.
If continuity is not present as described, replace the
solenoid valve coil.
7. Check the solenoid valve for coil action. Connect
the dispenser to the power source. Listen carefully
in the vicinity of the solenoid valve for a “clicking”
sound after approximately 5 seconds, as the coil
magnet attracts the plunger.
8. Disconnect the dispenser from the power source.
9. Reconnect the pink wire to terminal 5 of the electronic control board.
If the sound was heard as described and water will
not pass through the solenoid valve, there may be a
blockage in the water line before or after the solenoid
valve or the solenoid valve may require inspection for
wear and removal of waterborne particles.
If the sound was not heard as described, replace the
solenoid valve.
Removal and Replacement:
1. Remove all wires from the solenoid valve coil.
2. Turn off the water supply to the dispenser.
3. Disconnect the water lines to and from the solenoid
valve.
4. Remove the two 8-32 slotted-head screws holding
the solenoid valve and mounting bracket to the
component bracket.
5. Lift out the solenoid valve.
6. Remove the two 10-32 slotted-head screws holding
the solenoid valve to its mounting bracket.
7. Securely install the new solenoid valve to its mounting bracket. The direction of flow arrow must be
pointing towards the tank lid.
8. Attach the solenoid valve and mounting bracket to
the component bracket.
9. Securely fasten the water lines to and from the
solenoid valve.
10. Reconnect the wires, FIG. 8.
WHI/BLU to Contol
Board T1
RED to Terminal Block
RED to Control Board T4
If voltage was present as described, proceed to #5.
If voltage was not present as described, refer to the Wiring Diagrams and check the dispenser wiring harness.
5. Remove both wires from the solenoid valve coil
terminals.
6. Check for continuity across the solenoid valve coil
terminals.
15
P1779
FIG. 15b SOLENOID VALVE WIRING
42311 071310
SERVICE (cont.)
Tank Heater
Location:
The tank heater is located in the tank lid.
FIG. 16a TANK HEATER
H 5
P4093
4. Remove the tank heater from the tank lid and inspect it for cracks in the sheath.
If the sheath shows no sign of damage, proceed to #5.
If the sheath is damaged, replace the tank heater.
5. Check for continuity across the tank heater terminals.
If continuity is present as described, reinstall the tank
heater. The tank heater is operating properly.
If continuity is not present as described, replace the
tank heater.
Removal and Replacement:
1. Remove the wires to the tank heater.
2. Remove the 8-32 nuts from the tank heater flange.
3. Remove the tank heater.
4. Inspect the tank heater gasket and replace if necessary.
5. Securely install the new tank heater. Be certain of
a watertight seal.
6. Refer to schematic wiring diagrams when reconnecting the wires.
H 10
P1993
FIG. 16b TANK HEATER
Test Procedure:
1. Disconnect the dispenser from the power source.
2. Check the voltage across the terminals of the tank
heater with a voltmeter. Connect the dispenser to
the power source. The indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models
or
b.) 200 to 240 volts ac for 200 to 240 volt models
or
c.) 230 volts ac for 230 volt models.
3. Disconnect the dispenser from the power source.
If voltage is present as described, proceed to #4.
If voltage is not present as described, replace the tank
heater.
Location:
The thermistor is located on the end of the overflow
tube above the overflow cup.
To test the thermistor, access will also be needed to
the electronic control board.
H 5X
P1993
FIG. 17a LOCATION
Removal and Replacement:
1. Disconnect the dispenser from the power source.
2. Disconnect the thermistor from J5 on control
board.
3. Loosen the set screw and the two screws securing
the two half blocks together. Remove thermistor
assembly from overflow tube.
4. Install new thermistor on tube and slide down until
it contacts the flared end. NOTE: It’s critical that
the thermistor be centered directly under the tube
opening.
5. Snug the set screw so the block assembly does not
move aroung easily.
6. Connect the thermistor to J5 on control board.
NOTE: DO NOT TEST OPERATION WITH PANELS
REMOVED, AS AIR MOVEMENT CAN HINDER
PROPER READINGS ON THERMISTOR.
Mounting screws
H 10X
P1993
FIG. 17b LOCATION
Test Procedure:
1. Disconnect the dispenser from the power source.
2. Disconnect the thermistor from J5 on control
board.
3. Check the resistance across thermistor with a
ohmmeter. The resistance range is approximately
9K @ room temperature to approximately 2K @
200°F.
4. Disconnect the dispenser from the power source.
Set screw
DO NOT BEND
THERMISTOR
UP/DOWN
FIG. 17c STEAM SENSOR EXPLODED
Thermistor centered
under tube opening
If resistance was present as described, the thermistor
is working.
If resistance was not present as described, replace the
control board.
17
FIG. 17d THERMISTOR POSITION
42311 080510
SERVICE (cont.)
Dispense Valve (PC & H3 Element Only)
Location:
The Dispense Valve is located behind control panel.
Bracket
Shroud
Dispense valve
Nut
Flare nut
If voltage is not present as described, refer to Wiring Diagrams and check the dispenser wiring harness.
Also check the control board for proper operation.
Removal and Replacement:
1. Disconnect the dispenser from the power source
and allow to cool.
2. Drain enough water from the tank so the water level
is below the outlet.
3. Remove the nut and flare nut from the valve.
4. Remove the top cover, shroud, and bracket.
5. Disconnect wires from the valve.
6. Using a back up wrench to hold fitting in place,
Remove the valve.
7. Wrap threads of fitting with Teflon tape and install
new valve.
8. Install bracket, nut, flare nut, wires and covers.
FIG. 18a DISPENSE VALVE
Test Procedures:
1. Check the valve for coil action. Turn on the valve with
the dispense button. Listen carefully in the vicinity
of the dispense valve for a click as the coil pulls the
plunger in.
If no sound is heard as described, proceed to #2.
If the sound is heard as described, there may be a
blockage in the valve. Disconnect the dispenser from
the power source. Remove the valve and inspect for
blockage, and de-lime all related areas.
2. Connect voltmeter leads to the coil terminals. Turn
on the valve with the dispense button. NOTE: Due
to the internally rectified coil, the indication will
be 120VAC all the time. Set the meter to DC volts.
The indication should be 170VDC when activated.
If the polarity of meter leads are reversed, reading
will indicate -170VDC. (Double these readings for
240 volt coils)
FIG. 18b
VALVE REMOVAL
REPAIR KIT
If voltage is present as described, but no coil action
is observed, valve is defective. Replace valve and test
again to verify repair.
18
FIG. 18c
VALVE REPAIR KIT
42311 070715
SERVICE (cont.)
READY
Dispense Valve (PC & H3 Element Only)
Location:
The Dispense Valve is located behind control panel.
Shroud
Bracket
Dispense
valve
READY
HEATER
ENERGY SAVER MODE
ON OFF
TEMP
Removal and Replacement:
1. Disconnect the dispenser from the power source
and allow to cool.
2. Drain enough water from the tank so the water level
is below the outlet.
3. Remove the top cover (3 screws) and front shroud
(4 screws).
4. Loosen snap clamp and remove silicon dispense
nozzle.
5. Remove the two screws securing the valve.
6. Disconnect wires from the valve.
7. Pull the valve straight out of its grommet.
8. Install new valve into grommet.
9. Install two screws to secure valve.
10. Connect wires.
11. Reinstall covers.
FIG. 19a DISPENSE VALVE
Test Procedures:
1. Check the valve for coil action. Turn on the valve with
the dispense button. Listen carefully in the vicinity
of the dispense valve for a click as the coil pulls the
plunger in.
If no sound is heard as described, proceed to #2.
If the sound is heard as described, there may be a
blockage in the valve. Disconnect the dispenser from
the power source. Remove the valve and inspect for
blockage, and de-lime all related areas.
2. Connect voltmeter leads to the coil terminals. Turn
on the valve with the dispense button. Set the meter
to AC volts. The indication should be line voltage
when activated.
If voltage is present as described, but no coil action
is observed, valve is defective. Replace valve and test
again to verify repair.
If voltage is not present as described, refer to Wiring
Diagrams and check the dispenser wiring harness. Also
check the control board for proper operation.
FIG. 19b
VALVE REMOVAL
19
42311 070715
SERVICE (cont.)
Dispense Switch (H3E Element Only)
Location:
The dispense switch is located in the control panel.
Shroud
READY
TEMP
HEATER
ENERGY SAVER MODE
ON OFF
Dispense
switch
(+)
FIG. 20a DISPENSE SWITCH
Removal and Replacement:
1. Disconnect the dispenser from the power source.
2. Remove the top cover (3 screws) and front shroud
assembly (4 screws).
3. Remove the top 2 screws and loosen 2 lower screws
securing control panel to shroud.
4. Disconnect switch wires from the CBA.
5. Remove the large nut securing the switch.
6. Installation in the reverse order.
Test Procedures:
See disassembly procedure above.
1. Disconnect the switch harness from CBA.
2. Connect ohmmeter leads to the white and black
terminials . There should be continuity when switch
is pushed in.
3. Connect ohmmeter red lead to the red wire (+) and
black lead to tan wire (-). Select the various resistance/continuity or diode scales to see if the LED
glows from the meter’s battery power source.
(+) RED
FIG. 20b DISPENSE SWITCH
(-) TANBLK
WHI
FIG. 20c SWITCH TERMINALS
20
42311 070715
SERVICE (cont.)
Thermostat (H5M, HW2 & OHW Only)
Location: The mechanical thermostat is located inside
the upper rear panel. To test the thermostat, access will
also be needed to the terminal block located inside the
bottom access panel.
(H5M SHOWN. HW2 & OHW SIMILAR)
P1781
FIG. 9 THERMOSTAT
Test Procedure:
1. Disconnect the dispenser from the power source.
2. Check the voltage across the black wire on the
thermostat and the white or red wire at the terminal
block with a voltmeter. Connect the dispenser to the
power source. The indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models,
b.) 200 to 240 volts ac for 200 to 240 volt models,
c.) 230 volts ac for 230 volt models.
3. Disconnect the dispenser from the power source.
If voltage is not present as described, replace the
thermostat.
Removal and Replacement:
1. Remove both wires from the thermostat terminals.
2. Remove the top lid from the dispenser to gain access to the thermostat bulb.
3. Remove the thermostat bulb by firmly pulling up on
the capillary tube at the tank. This will disengage
the grommet from the tank.
4. Remove the two #6-32 screws holding the thermostat to the mounting bracket.
5. Fasten the new thermostat to the mounting bracket.
NOTE: Make sure that the capillary tube is away from
any electrical termination and is not kinked.
6. Slide the grommet to the red mark on the capillary
tube.
7. Insert the bulb through the hole in the tank and
press the grommet firmly and evenly so that the
groove in the grommet fits into the tank.
8. Refer to FIG. 10 when reconnecting the wires.
9. Readjust the thermostat dial as required.
If voltage is present as described, proceed to #4.
If voltage is not present as described, refer to the Wiring
Schematics and check the dispenser wiring harness.
4. Check the voltage across the blue/black wire on
the thermostat and the white or red wire at the
terminal block with a voltmeter when the thermostat is turned “ON” (fully clockwise). Connect
the dispenser to the power source. The indication
must be as described in step 2. Voltage must not
be indicated when the thermostat is turned “OFF”
(fully counterclockwise).
5. Disconnect the dispenser from the power source.
If voltage is present as described, the thermostat is
operating properly.
BLU/BLK to Limit Thermostat
BLK to Terminal Block
FIG. 10 THERMOSTAT WIRING
21
P1782
42311 092414
SERVICE (cont.)
Contactor (H5M Only)
P1785
FIG. 13 CONTACTOR
Location:
The contactor is located on the component
bracket inside the lower rear panel.
Test Procedures:
1. Disconnect the dispenser from the power source.
2. Disconnect the black wire from the contactor coil
to the limit thermostat and black wire from the red
wire on the main harness on two wire 240V models.
3. Check the voltage across the red wire and black
wire with a voltmeter. The indication must be:
a.) 240 volts ac for 240 volt models,
b.) 230 volts ac for 230 volt models.
4. Disconnect the dispenser from the power source.
If voltage is not present as described refer to the Wiring
Diagrams and check the wiring harness.
5. Check for continuity between the left and right
terminals on the contactor coil.
If continuity is present as described, reconnect the
wires and proceed to #6
If continuity is not present as described, replace the
contactor.
6. Check the voltage across the upper left terminal
and the upper right terminal on the contactor with
a voltmeter. Connect the dispenser to the power
source. The indication must be:
a.) 240 volts ac for 240 volt models,
b.) 230 volts ac for 230 volt models.
7. Disconnect the dispenser from the power source.
If voltage is present as described, proceed to #8.
If voltage is not present as described, refer to the wiring
diagrams and check the wiring harness.
8. Check for continuity across the terminals on the
left side of the contactor by manually closing the
contacts. Continuity must not present when the
contact is released.
9. Check for continuity across the terminals on the
right side of the contactor by manually closing the
contacts. Continuity must not be present when the
contact is released.
If continuity is present as described, the contactor is
operating properly.
If continuity is not present as described, replace the
contactor.
If voltage is present as described, proceed to #5.
22
42311 092414
SERVICE (cont.)
Liquid Level Board (H5M & HW2 Only)
FIG. 11 LIQUID LEVEL BOARD
from any metal surface of the dispenser.
7. Check the voltage across terminals 1 & 3 with a
voltmeter. Connect the dispenser to the power
source. Turn the thermostat knob to the “ON” posi-
tion (fully clockwise). The indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models,
b.) 200 to 240 volts ac for 200 to 240 volt models,
c.) 230 volts ac for 230 volt models,
after a delay of approximately 5 seconds.
8. Touch the free end of jumper wire to the dispenser
housing. The indication must be 0.
9. Move the jumper wire away from the dispenser
housing. The indication must again be:
a.) 100 to 120 volts ac for 100 to 120 volt models,
b.) 200 to 240 volts ac for 200 to 240 volt models,
c.) 230 volts ac for 230 volt models,
after a delay of approximately 5 seconds.
10. Disconnect the dispenser from the power source
and remove the jumper wire from terminal 4.
P1783
If voltage is present as described, the level control
board is operating properly, proceed to #11.
Location:
The liquid level board is located inside the lower
panel.
Test Procedure:
1. Disconnect the dispenser from the power source.
2. Remove the blue wire from terminal 1 and the pink
wire from terminal 4 of the circuit board.
3. Check the voltage across terminals 2 and 3 with
a voltmeter. Connect the dispenser to the power
source. Turn the thermostat knob to the “ON” position (fully clockwise). The indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models,
b.) 200 to 240 volts ac for 200 to 240 volt models,
c.) 230 volts ac for 230 volt models.
4. Disconnect the dispenser from the power source.
If voltage is present as described, proceed to #5.
If voltage is not present as described, refer to the wiring
diagrams and check the wiring harness.
If voltage is not present as described, replace the level
control board.
11. Reconnect the pink wire to terminal 4.
12. Gently pull the probe out of the tank and inspect
for corrosion. Replace it if necessary.
13. Place the probe so that neither end is in contact
with any metal surface of the dispenser.
14. Check the voltage across terminals 1 & 3 with a
voltmeter. Connect the dispenser to the power
source. Turn the thermostat knob to the “ON” position (fully clockwise). The indication must be:
a.) 100 to 120 volts ac for 100 to 120 volt models,
b.) 200 to 240 volts ac for 200 to 240 volt models,
c.) 230 volts ac for 230 volt models,
after a delay of approximately 5 seconds.
5. Reconnect the blue wire to terminal 1.
6. Carefully connect a piece of insulated jumper wire
to terminal 4. Keep the other end of this wire away
23
42311 092414
SERVICE (cont.)
Liquid Level Board (cont.) (H5M & HW2 Only)
15. Move the probe’s flat end to the dispenser housing.
The indication must be 0.
16. Move the probe’s flat end away from the dispenser housing. The indication should again be:
a.) 100 to 120 volts ac for 100 to 120 volt models,
b.) 200 to 240 volts ac for 200 to 240 volt models,
c.) 230 volts ac for 230 volt models.
17. Disconnect the dispenser from the power source.
If voltage is present as described, reinstall the probe,
the level control board and level probe are operating
properly.
If voltage is not present as described, check the pink
probe wire.
Removal and Replacement:
1. Remove all wires from the level control board.
2. Remove two #8-32 screws holding level control
board and mounting bracket to the component
bracket.
3. Install the new level control board and mounting
bracket to the component bracket.
4. Refer to FIG. 12 when reconnecting the wires.
BLU to Solenoid (T-1)
BLK to Overflow Safety Switch (T-2)
WHI to Terminal Block (T-3)
PNK to Level Probe (T-4)
P1784
FIG. 12 LIQUID LEVEL BOARD WIRING
42311 0924142442311 071310
GRN
Earth Ground
MASTER ON/OFF
SWITCH
BLK-14
L1
L2N
RED-14
SCHEMATIC WIRING DIAGRAM H5E-DV PC
Chassis Ground
LIMIT
THERMOSTAT
BLK-14
N.C.
OVERFLOW
PROTECTION SWITCH
1
6
FAC TORY
10
5
USE ONLY
BLK-14
34
BLK-18
J7
12
MAIN
CONTROL
BOARD
J2
BLK-18
COM
RELAY
BLU-14
N.O.
J6-1
0-3.3VDC
0-3.3VDC
J3-1
J3-5
RED-14
SELECTOR
SWITCH
WHI/BLU-18
WHI-18
VIO-18
J5-1
J4-1
J1-1
J1-5
TANK HEATER
BRN-14
WHI/VIO-14
4000 W
5
4
3
2
1
PINK-22
GRN-18
GRY
-
GRYt°
+
+
-
+
120VAC
120VAC
STEAM SENSOR
TANK HEATER
1800 W
REFILL
SOL
SOL
DISPENSE
USED ON
H5X ONLY
WHT-14
WHT-18
WHT-18
BLK-24
WHI-24
0-13.8VAC
H5-PC
NO JUMPER
Early H5E, H5X, H10X
Install jumper thru ver. 1.04
NOTE: no jumper used on any
Model starting with ver. 1.08
120V AC 2 WIRE + GND
120/208V AC 3 WIRE + GND
120/240V AC 3 WIRE + GND