Bunn-O-Matic Corp. (“BUNN”) warrants equipment manufactured by it as follows:
1) All equipment other than as specified below: 2 years parts and 1 year labor.
2) Electronic circuit and/or control boards: parts and labor for 3 years.
3) Compressors on refrigeration equipment: 5 years parts and 1 year labor.
4) Grinding burrs on coffee grinding equipment to grind coffee to meet original factory screen sieve analysis:
parts and labor for 3 years or 30,000 pounds of coffee, whichever comes first.
These warranty periods run from the date of installation BUNN warrants that the equipment manufactured by
it will be commercially free of defects in material and workmanship existing at the time of manufacture and
appearing within the applicable warranty period. This warranty does not apply to any equipment, component or
part that was not manufactured by BUNN or that, in BUNN’s judgment, has been affected by misuse, neglect,
alteration, improper installation or operation, improper maintenance or repair, damage or casualty. This warranty is
conditioned on the Buyer 1) giving BUNN prompt notice of any claim to be made under this warranty by telephone
at (217) 529-6601 or by writing to Post Office Box 3227, Springfield, Illinois 62708-3227; 2) if requested by
BUNN, shipping the defective equipment prepaid to an authorized BUNN service location; and 3) receiving prior
authorization from BUNN that the defective equipment is under warranty.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR
ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF EITHER
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The agents, dealers or employees of BUNN
are not authorized to make modifications to this warranty or to make additional warranties that are binding on
BUNN. Accordingly, statements by such individuals, whether oral or written, do not constitute warranties and
should not be relied upon.
If BUNN determines in its sole discretion that the equipment does not conform to the warranty, BUNN, at its
exclusive option while the equipment is under warranty, shall either 1) provide at no charge replacement parts
and/or labor (during the applicable parts and labor warranty periods specified above) to repair the defective
components, provided that this repair is done by a BUNN Authorized Service Representative; or 2) shall replace
the equipment or refund the purchase price for the equipment.
THE BUYER’S REMEDY AGAINST BUNN FOR THE BREACH OF ANY OBLIGATION ARISING OUT OF THE SALE OF
THIS EQUIPMENT, WHETHER DERIVED FROM WARRANTY OR OTHERWISE, SHALL BE LIMITED, AT BUNN’S
SOLE OPTION AS SPECIFIED HEREIN, TO REPAIR, REPLACEMENT OR REFUND.
In no event shall BUNN be liable for any other damage or loss, including, but not limited to, lost profits, lost sales,
loss of use of equipment, claims of Buyer’s customers, cost of capital, cost of down time, cost of substitute
equipment, facilities or services, or any other special, incidental or consequential damages.
AutoPOD, AXIOM, BrewLOGIC, BrewMETER, Brew Better Not Bitter, BrewWISE, BrewWIZARD, BUNN Espress, BUNN
Family Gourmet, BUNN Gourmet, BUNN Pour-O-Matic, BUNN, BUNN with the stylized red line, BUNNlink, Bunn-OMatic,
Bunn-O-Matic, BUNNserve, BUNNSERVE with the stylized wrench design, Cool Froth, DBC, Dr. Brew stylized Dr. design,
Dual, Easy Pour, EasyClear, EasyGard, FlavorGard, Gourmet Ice, Gourmet Juice, High Intensity, iMIX, Infusion Series,
Intellisteam, My Café, PowerLogic, Quality Beverage Equipment Worldwide, Safety-Fresh, savemycoffee.com, Scale-Pro,
Silver Series, Single, Smart Funnel, Smart Hopper, SmartWAVE, Soft Heat, SplashGard, The Mark of Quality in Beverage
Equipment Worldwide, ThermoFresh, 392, A Partner You Can Count On, Air Brew, Air Infusion, Beverage Bar Creator, Beverage Profit Calculator, Brew better, not bitter., BUNNSource, Coffee At Its Best, Cyclonic Heating System, Digital Brewer
Control, Nothing Brews Like a BUNN, Pouring Profits, Respect Earth, Respect Earth with the stylized leaf and coffee cherry
design, Seed to Cup Cafe, Signature Series, Tea At Its Best, Phase Brew, The Horizontal Red Line, Titan, trifecta, Ultra,
Velocity Brew are either trademarks or registered trademarks of Bunn-O-Matic Corporation.
All notices on this equipment are written for your protection. All notices are to be kept in good condition.
Replace any unreadable or damaged labels.
SITE PREPARATION
The dispenser must have at least four inches of space behind it. This space is needed for airflow, air filter
removal, and cleaning. Minimal clearance is required between the dispenser sides and the wall or another appliance. The dispenser performs better if not placed near any heating appliance. Leave some space so the dispenser
can be moved for cleaning.
3
41084 102709
INTRODUCTION
JULY 4, 2002
ICEIce
Safety first!
To avoid electrical shock, unplug dispenser from power source before servicing inside.
WARNING: When powered, the condenser cooling fan will turn on every 30 minutes to aid cooling the entire
unit, even when not in the ICE or CHILL modes. KEEP HANDS AWAY FROM FAN!
Basic Maintenance
In order to maintain proper machine operation, the shaft seals and bushings need to be replaced as a Preventative Maintenance measure. A reminder message will appear every 6 months. Worn/dirty shaft seals/bushings
will have a direct effect on torque sensing and prevent complete freezing in “ICE” mode.
“UPPER” case vs “lower” case
Before beginning the process of troubleshooting, verify simple operating modes, ie; “CHILL” mode will not
freeze the product, but “ICE” mode will. You should also observe the letter case size in either mode. UPPER case
means the solenoid valve for that side is open, lower case, solenoid is closed.
Valve openValve closed
Fault codes
To aid in troubleshooting, fault codes are now incorporated into the display. See “Troubleshooting”.
4
41084 102709
TEMP & TORQUE SCREEN
DISPLAY
TEMP & TORQUE
3025
-
161161°h
2728°b
3025-
Press and hold for five seconds the ULTRA and ICE hidden switches to display the TEMP & TORQUE. The
temperature of each cooling drum and the hot gas temperature will toggle back and forth. The auger torque is
displayed continuously. Press and release the ULTRA and ICE hidden switches to return to HOME SCREEN. The
TEMP & TORQUE mode is typically used for service.
NOTICE: While in the TEMP & TORQUE screen, the UPPER/lower case will be replaced by symbols.
The indicates the solenoid valve is open, and the indicates that solenoid is closed.
5
41084 102709
OPERATING CONTROLS
ULTRA-1
There are three of these switches that will be used for the operation of the dispenser.
1
2
3
P3932
1. switch (upper left corner of the control pad)
This switch is the ON/OFF toggle switch which powers up the dispenser and the LCD display. When ON
the Date and Time toggle back and forth continously except during programming.
2. (upper right corner)
This is used to turn the auger motor to AUGER ON, AUGER OFF or AUGER REFILL ON. (Refill only ap-
plicable when installed)
3. (lower right corner)
This is used to turn the ice control to OFF, ICE or CHILL.
6
41084 102709
OPERATING CONTROLS
ULTRA-2
There are five of these switches that will be used for the operation of the dispenser.
1
P3677
2 3 4 5
1. switch (upper left corner of the control pad)
This switch is the ON/OFF toggle switch which powers up the dispenser and the LCD display. When ON
the Date and Time toggle back and forth continously except during programming.
2. (bottom left corner)
This is used to turn the left side auger motor to AUGER ON, AUGER OFF or AUGER REFILL ON. (Refill
only applicable when installed)
3. (bottom left corner)
This is used to turn the left side ice control to OFF, ICE or CHILL.
4. (bottom right corner)
This is used to turn the right side auger motor AUGER ON, AUGER OFF or AUGER REFILL ON. (Refill only
applicable when installed)
5. (bottom right corner)
This is used to turn the right side ice control to OFF, ICE or CHILL.
7
41084 102709
RECOMMENDED DAILY CLEANING (ULTRA-2 shown)
NOTE – Turn the power OFF to the dispenser before proceeding.
1. Empty all product from the hopper(s). Disconnect the hopper lid lamp cord(s) and remove the lids.
2. Depress the hopper lock plung-
er. Lift the hopper up slightly.
5. Remove the cooling drum seal
from the rear of the drum.
3. Pull forward to remove.
6. Caution: The faucet valve is
under spring tension. Spread
one side of the handle first, then
the other and disconnect from
the hopper.
4. Pull the auger from the cooling
drum.
7. Carefully slide the faucet valve
up to remove the spring and
faucet seal. Extra care should
be taken when handling the
seal to prevent damage. Do not
fold the seal as this will cause
damage to the Teflon® sealing
surface.
8. Remove the auger nose bush-
ing from inside the hopper.
9. Care must be taken to ensure this surface does not get scratched dur-
ing cleaning. Deep scratches could cause leakage around the seal.
10. Place all parts in a clean sink with mild hot water (120°F) and sanitizer solution. Allow all parts to soak for at
least 5 minutes. Carefully wash all components with a clean wash cloth in the hot water and sanitizer solution. Use a clean, soft bristle brush as needed for the smaller components and tight areas. Do not immerse hopper lids. Use a commercial sanitizer that has 100 ppm of available chlorine with a concentration level
of at least 3% available chlorine (KAY-5 Sanitizer). Follow the sanitizer’s mixing instructions to ensure 100
ppm of available chlorine.
11. Wash the drums, hopper drip trays, top covers, and outer enclosure using a clean wash cloth that has been
dampened in the hot water and sanitizer solution. Pay particular attention to the shaft area and make sure
it is thoroughly cleaned and sanitized.
12. Thoroughly rinse all surfaces with a clean wash cloth that has been dampened with hot water. Wipe dry with
a clean dry wash cloth before reassembling the dispenser.
NOTE – Although most parts are dishwasher safe, they may be affected by the chemicals in some commercial
sanitizing agents. Do not place the hopper nor hopper lids in a dishwasher. Rinse thoroughly before assembly.
8
41084 102709
RECOMMENDED DAILY CLEANING (Continued)
1. Install the seal(s) over the
flange at the rear of the cooling
drum(s) and press the seal(s)
firmly into place as shown.
4. Thoroughly rinse the hopper(s)
and install over the auger(s)
and cooling drum(s).
2. Align the auger shaft(s) with the
auger(s). Push the auger(s) as
far as they will go and rotate so
the flat face of the auger shaft
is aligned with the flat face of
the auger nose.
5. Slide into place and push down
until the hopper lock plunger(s)
snap into place.
3. Install auger nose bushing into
inside front of hopper.
6. Set the lids on the hopper(s)
and plug in the hopper lid lamp
cord(s).
7. Position the faucet seal and re-
turn spring in the faucet valve.
10. Assemble the drip tray.
8. Slide the faucet valve assembly
into place on the hopper.
9
9. Press down on the valve to
compress the spring. Position
the faucet handle over the faucet valve one side at a time and
snap into place on the hopper.
1. Non-sudsing liquid detergent (such as common household automatic dishwasher liquid detergent).
2. Household bleach (Sodium chloride solution: 5.25%) or equivalent.
3. Clean five (5) gallon bucket.
4. Measuring Cup
5. An adaptor is needed to hold the Q.C.D. (Quick Connect/Disconnect) fitting on the concentrate suction line
open. A connector from an empty bag will work.
Sanitizing Procedure
1. Fill bucket with 4 gallons of warm water (120-180 deg. F).
2. Measure 4 ounces (1/2 cup) of the liquid detergent and add to the water.
3. Measure 2 ounces (1/4 cup) of bleach and add to the water, then stir, mixing evenly.
4. Ensure that the refill for the Ultra hopper is turned off.
5. Empty all product from the Ultra hopper
6. Disconnect the concentrate line from the B-I-B and install adaptor on the quick disconnect so the line is
open to the sanitizing solution. Place concentrate inlet line into the bucket so that the Q.C.D. will stay at the
bottom.
7. Press the auger button to turn on the “Auger Refill On” feature.
8. Allow system to run until the hopper is about 1/4 full then turn off refill.
9. Switch three way sanitize valve to the Sanitize postion.
10. Turn refill system back on and let run until the hopper is almost full then turn off refill.
11. Allow sanitizer to sit in system for 10 minutes.
12. Drain sanitizer from hopper and remove the Q.C.D. from the sanitizer bucket.
13. Empty remaining sanitizer and refill bucket with about 2 gallons of warm (120-180 deg. F) rinse water.
14. Turn sanitize valve back to dispense position.
15. Place Q.C.D. into rinse water and turn on refill system.
16. Run until hopper is about 1/4 full.
17. Turn off refill system and drain hoppers.
18. Refer to the Recommended Daily Cleaning instructions and follow these steps to clean the hopper, lid and
other dispense parts.
10
41084 040110
C. TORSION SPRINGS
WEAK TORSION SPRINGS
DAMAGED/CORRODED AUGER SHAFT
DAMAGED/WORN BUSHINGS/SEALS
DIRTY OR DAMAGED TORQUE SENSOR BOARD
TOO MUCH KRYTOX GREASE
CHILL MODE
NORMAL OPERATION
POSSIBLE CAUSES FOR FALSE READINGS
ICE MODE
BENT TORQUE SENSOR PINSMISSING TORQUE SENSOR PINS
D. AUGER SHAFT
A. MOTOR SHAFT TORQUE SENSOR PIN
B. AUGER SHAFT TORQUE SENSOR PIN
E. AUGER MOTOR COUPLING
C
D
B
A
E
PREVENTIVE MAINTENANCE
A common problem occurs when the proper preventive maintenance procedures are not followed. Failure to
perform these procedures may result in damaged equipment and may not be covered by warranty.
Please check the following items before assuming a refrigeration fault.
When the product does not freeze, there are several possibilities other than a failure in the refrigeration system.
The torque between the auger motor and the frozen product is contolled by the torque sensor board measuring the distance between the pins on the coupler and shaft. When the distance between the pins reaches the
maximum allowable distance, the compressor shuts off. The machine thinks the product thickness has reach
the maximum and shuts off the compressor. The illustration below shows some of the other possible causes for
a false reading from the torque sensor board.
Proper inspection and preventive maintenance (including daily cleaning) will avoid expensive repairs and costly
down time.
11
41084 102709
REQUIRED REGULAR MAINTENANCE:
Semi Annual:
Bunn Kit #34245.0002 is required for ULTRA-1 and
#34245.0000 & #34245.0001 is required for ULTRA-2,
to perform the semi annual Preventive maintenance:
Note: Service caused by failure to perform required
maintenance is not covered by warranty.
The following instructions apply to one hopper only;
repeat each step for all hoppers.
Kit Contents
Inventory this kit for completeness before proceeding.
* 34245.0000 PM Kit, ULTRA-2
** 34245.0001 PM Kit, ULTRA-2
*** 34245.0002 PM Kit, ULTRA-1
Part Number Qty. Description
* ** ***
27446.0000 4 6 2 Lamps, T-5 Wedgebase Min.
26781.0000 2 3 1 Auger Shaft Bushing (Blue)
37593.0000 2 3 1 Cooling Drum Seal
32079.0000 2 3 1 Hopper/Drum Seal
32268.0000 2 3 1 Seal, Faucet (Clear)
29563.0000 - - - Lubricant (“Krytox”)
28395.0000 1 1 1 Seal Insertion Tool
Cooling Drum
Auger Shaft Bushing
Auger Motor Cover
Run Capacitor
Auger Motor Assy
Auger Shaft Assy
Hopper/Drum Seal
Cooling Drum
Seal
P2528
FIG 1
INSTRUCTIONS
WARNING - Disconnect the dispenser from the power source before the removal of any panel or the replacement
of any component.
1. Drain, remove and clean hopper; refer to the Recommended Daily Cleaning instructions for proper cleaning
procedures. Discard the hopper/drum seal and faucet seal.
2. Remove the #8 locking screws securing auger motor cover to the cooling drum mount assembly; remove
cover and set aside for reassembly.
3. Remove the #8 locking screw on the lower right side (viewed from front) of the auger motor mounting bracket
securing the auger motor run capacitor. Set capacitor aside with wires attached.
4. Disconnect the auger motor terminal from the terminal on the main wiring harness.
5. Remove the remaining #8 locking screws securing the cooling drum mounting bracket. Remove motor with
mounting bracket.
NOTE: When removing or installing motor and shaft assembies, be sure the motor and shaft pins are turned to
a position that will clear the torque sensor circuit board.
12
41084 021710
REQUIRED REGULAR MAINTENANCE (Continued)
6. Pull the auger shaft assembly straight out of cooling drum.
Inspect the shaft for abnormal wear.
7. From the front of dispenser, remove the seal and blue bushing
from cooling drum and discard them.
8. Inspect inside of the coling drum from the rear for product
leakage and clean thoroughly with an extended bristle brush
(Bunn part no. 40500.1068) and warm sanitize solution, rinse
and dry with a towel. Clean the front seal/bushing area of the
cooling drum thoroughly with the bristle brush. Refer to Fig. 4
for areas to be cleaned.
9. Refer to FIG 1, and slip new blue bushing into cooling drum.
10. Place seal on insertion tool #28395.0000 as shown in FIG 2.
Make sure open face of seal is toward cooling drum.
11. Apply a small amount of food grade lubricant (Bunn
#M2568.1000) to inside diameter of seal. Push seal into bore
until it is firmly seated; remove tool.
12. Place a small amount of #29563.0000 “Krytox” lubricant
(provided in kit in a plastic cap) on the end of the motor shaft
(about 1 1/2”) and a thin film in the groove. Install auger shaft
assembly onto the motor shaft. See FIG 3. Do not use too much
“Krytox” lubricant. Dirt or grease on pins will cause “optical”
misreading by torque sensors.
NOTE: This is the only place “Krytox” lubricant is used.
13. Assemble motor/shaft assembly as shown in FIG 3, then install
assembly into cooling drum. Make sure the pins do not hit the
sensor board and cooling drum seal is not dislodged as the
shaft passes through.
14. Secure motor and capacitor to the cooling drum mounting
bracket. Install rear motor cover.
15. Refer to the hopper assembly and installation procedures. Install
new hopper/drum seals and faucet seals included in the kit. See
FIG 1 & 5.
16. Remove and clean condenser air filter. See FIG 6.
17. Refer to the Programming Manual, “Menu Function Index”.
Scroll to menu “PM Complete?” and answer “YES” to reset
the reminder message “PM Due”.
Open face of seal
away from tool
Cooling Drum Seal
Seal Insertion Tool
P1760
FIG 2
Check for weak
torsion springs
Pins
Auger Shaft Assy
Lube about 1 1/2” of shaft and in the
groove with #29563.0000 “Krytox”
Lubricant
P2529
FIG 3
Cooling Drum
Auger Shaft Bushing
Cooling Drum Seal
FIG 4
Hopper/Drum Seal
Inspect & Clean
Faucet Seal
FIG 5
13
P3695
P3682
FIG 6
41084 102709
TROUBLESHOOTING
A troubleshooting guide is provided to suggest probable causes and remedies for the most likely problems
encountered. If the problem remains after exhausting the troubleshooting steps, contact the Bunn-O-Matic
Technical Service Department.