Page 1
OPERATING INSTRUCTIONS
IMPORTANT
READ CAREFULLY BEFORE USE
KEEP SAFE TO CONSULT AT A LATER DATE
Lacuba EVO Lite
791-457, 791-460, 791-463
Page 2
Contents
Contents
1 5
1.1 5
1.2 5
1.3 6
1.4 6
1.5 6
1.6 6
1.7 6
1.7.1
1.7.2 6
1.7.3 7
1.7.4 7
1.8 7
1.8.1 7
1.8.2 7
1.9 8
1.9.1 9
2 10
2.1 10
2.2 11
2.3 12
2.4 12
2.5
2.6 Safety markings and safety instructions 12
2.7 Emergency 13
2.7.1 What to do in an emergency 13
2.7.2 First aid measures 13
2.7.3 Fighting fire 13
2.7.4 Leaking fluids 14
2.7.4.1 Brake fluid 14
2.7.4.2 Oils and lubricants from the fork 14
2.7.4.3 Oils and lubricants from the rear frame
3Overview 15
3.1 Description 16
3.1.1 Wheel and suspension 16
3.1.1.1 Valve 16
3.1.2 Suspension 16
3.1.2.1 Steel suspension fork structure 17
3.1.2.2 Air suspension fork structure 17
3.1.2.3 Structure of the FOX rear frame damper 18
3.1.2.4 Structure of the Suntour rear frame
3.1.3 Brake system 18
3.1.3.1 Rim brake 19
3.1.3.2 Disc brake 19
3.1.3.3 Back-pedal brake 20
3.1.4 Electric drive system 21
3.1.5 Rechargeable battery 21
3.1.6 SuperCore rechargeable battery 22
About these operating instructions
Manufacturer
Type number and model
Identifying the operating instructions
Laws, standards and directives
Subject to change
Language
For your safety
Instruction, training and customer
service
Basic safety instructions
Warnings
Safety markings
For your information
Instructions for actions
Language conventions
Class
Information on the class plate
Safety
General warnings
Toxic substances
Requirements for the rider
Protection for vulnerable groups
Personal protective
damper 14
damper 18
equipment
3.1.6.1 22
3.1.7 22
3.1.8 22
3.1.9 23
3.2 24
3.3 25
3.4 26
3.4.1 26
3.4.2 26
3.4.3 26
3.4.4 26
6
3.4.5 26
3.4.6 26
3.4.7 27
3.4.8 27
3.4.9 27
3.5 28
3.5.1 28
3.5.2
3.5.2.1 Level of assistance 28
3.5.2.2 Current speed 28
3.5.2.3 Journey information indicator 28
3.5.2.4 System settings and data 29
3.5.2.5 Battery level indicator 29
3.5.2.6 System message 30
12
3.5.3 Battery on-screen indicators 30
3.6 Environmental requirements 31 4 Transportation and storing 33
4.1 Physical transport characteristics 33
4.1.1 Dimensions during transportation 33
4.1.2 Transport weight 33
4.1.3 Designated handles/lifting points 33
4.2 Transportation 33
4.2.1 Transporting the battery 34
4.2.2 Shipping the battery 34
4.2.3 Using the brake transport securing
4.3 Storing 34
4.3.1 Break in operation 35
4.3.1.1 Preparing a break in operation 35
4.3.1.2 Taking out of operation 35 5 Assembly 36
5.1 Required tools 36
5.2 Unpacking 36
5.2.1 Scope of delivery 36
5.3 Commissioning 37
5.3.1 Checking the battery 37
5.3.2 Mounting the wheel in the Suntour fork 37
5.3.2.1 Mounting the wheel with screw-on axle
5.3.2.2 Mounting the wheel with screw-on axle
Range
Driving light
Micro USB port
Operating element
Proper use
Improper use
Technical data
ebike
Mo
tor
Evo 650 rechargeable battery
USB port
SuperCore rechargeable battery
Display screen and control panel
USB port
Emissions
Tightening torque
Description of controls and screens
Handlebars
On-screen indicators
system 34
(15 mm) 37
(20 mm) 38
28
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Contents
5.3.2.3 Mounting the wheel with a quick release axle 38
5.3.3 Mounting the wheel with a quick release 40
5.3.4 Mounting the wheel in the FOX fork 41
5.3.4.1 Wheel with quick release (15 mm) 41
5.3.4.2 Adjusting the FOX quick release 41
5.3.4.3 Mounting the wheel with Kabolt axles 42
5.3.4.4 Checking the stem and handlebars 42
5.3.5 42
6 43
6.1 43
6.1.1 44
6.1.2 44
6.2 45
6.2.1 45
6.2.2 46
6.3 47
6.3.1
Ebike sale
Operation
Risks and hazards
Ambient conditions
Personal protective equipment
Error messages
Error message display
Battery error message
Before the first ride
Adjusting the saddle
6.3.1.1 Adjusting the saddle tilt 47
6.3.2 Determining the seat height 47
6.3.2.1 Adjusting the seat height with quick release 47
6.3.2.2 Height-adjustable seat post 48
6.3.2.3 Adjusting the seat position 48
6.3.3 Adjusting the handlebars 49
6.3.3.1 Adjusting the stem 49
6.3.3.2 Adjusting the height of the handlebars 49
6.3.3.3 Turning the handlebars to the side 50
6.3.3.4 Checking the clamping force in quick releases 50
6.3.3.5 Adjusting the quick release clamping force 50
6.3.4 Adjusting the brake lever 50
6.3.4.1 Adjusting the pressure point on a Magura brake lever 50
6.3.4.2 Adjusting the grip distance 51
6.3.4.3 Adjusting the grip distance on a Magura brake lever 51
6.3.5 Adjusting the suspension of the Suntour fork 52
6.3.5.1 Adjusting the negative deflection 52
6.3.5.2 Adjusting the air suspension fork negative deflection 52
6.3.5.3 Adjusting the steel suspension fork negative deflection 53
6.3.5.4 Adjusting the rebound 54
6.3.7.1 Adjusting the negative deflection 56
6.3.7.2 Adjusting the rebound 56
6.3.7.3 Setting the compression 56
6.3.8 Setting the FOX rear frame damper 57
6.3.8.1 Adjusting the negative deflection 57
6.3.8.2 Adjusting the rebound 58
6.3.9 Retracting the brake linings 58
6.4 Accessories 59
6.4.1 Child seat 59
6.4.2 Bicycle trailers 60
6.4.3 Pannier rack 60
6.5 Before each ride 61
6.6 Check list before each ride 61
6.7 Using the kickstand 62
6.7.1 Raising the kickstand 62
6.7.1.1
6.8 Using the pannier rack 62
6.9 Rechargeable battery 63
47
6.9.1 Removing the battery 64
6.9.2 Inserting the battery 64
6.9.3 Charging the battery 64
6.9.4 Waking the battery 65
6.10 Electric drive system 66
6.10.1 Switching on the electric drive system 66
6.10.2 Switching off the drive system 66
6.11 Control panel with display 67
6.11.1 Using the driving light 67
6.11.2 Using the push assist system 67
6.11.3 Using the USB port 68
6.11.4 Selecting the level of assistance 68
6.11.5 Switching the journey information 68
6.11.6 Changing the system information 68
6.11.6.1 Setting units 69
6.11.6.2 Setting the backlight 69
6.11.6.3 Changing the password 69
6.11.6.4 Setting the automatic disconnect time 70
6.11.6.5 Resetting the settings 70
6.11.6.6 Setting the clock 70
6.12 Brake 71
6.12.1 Using the brake lever 72
6.12.2 Using the back-pedal brake 73
6.13 Suspension and damping 73
6.13.1 Adjusting the compression of the
6.13.2 Adjusting the compression of the
6.13.3 Adjusting the compression of the
6.3.6 Adjusting the suspension of the FOX fork 54
6.13.4 Adjusting the compression of a
6.3.6.1 Adjusting the negative deflection 54
6.3.6.2 Adjusting the rebound 55
6.13.5 Adjusting the rebound in a Rock
6.3.7 Setting the Suntour rear frame damper 56
Parking the ebike
62
Fox fork 73
Fox damper 73
Suntour fork 74
Suntour damper 74
Shox damper 75
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Contents
6.13.6 Adjusting the compression in a
Rock Shox damper 75
6.14 Gear shift 76
6.14.1 Selecting gears 76
6.14.2 Using a hub gear 76
7 Cleaning and servicing 78
7.1 Cleaning after each ride 78
7.1.1 Cleaning the suspension fork 78
7.1.2 Cleaning the rear frame damper 78
7.1.3 Cleaning the pedals 78
7.2 Basic cleaning 79
7.2.1 Cleaning the frame 79
7.2.2 Cleaning the stem 79
7.2.3 Cleaning the rear frame damper 79
7.2.4 Cleaning the wheel 79
7.2.5 Cleaning the drive elements 79
7.2.6 Cleaning the chain 80
7.2.7 Cleaning the battery 80
7.2.8 Cleaning the display 80
7.2.9 Cleaning the drive unit 80
7.2.10 81
7.3 81
7.3.1 81
7.3.2 81
7.3.3 81
7.3.4 81
7.3.5 81
7.3.6 82
7.3.7 82
7.4 82
7.4.1 82
7.4.2 83
7.4.3 83
7.4.4
Cleaning the brake
Servicing
Servicing the fr
ame
Servicing the stem
Servicing the fork
Servicing the drive elements
Servicing the pedals
Servicing the chain
Servicing the drive elements
Maintenance
Wheel
Checking the tyres
Checking the rims
Check and correct tire pressure
83
7.4.4.1 Dunlop valve 83
7.4.4.2 Presta valve 83
7.4.4.3 Schrader valve 83
7.4.5 Brake system 84
7.4.6 Checking the brake linings for wear 84
7.4.7 Checking the pressure point 84
7.4.8 Checking the brake discs for wear 84
7.4.9 Electrical cables and brake cables 84
7.4.10 Gear shift 84
7.4.11 Stem 84
7.4.12 USB port 84
7.4.13 Checking the chain tension 85
7.4.14 Checking the handlebar grip position 85 8 Maintenance 86
8.1 Axle with quick release 87
8.1.1 Checking the quick release 87
8.2 Adjusting the gear shift 87
8.2.1 Cable-operated gear shift, single-cable 88
8.2.2 Cable-operated gear shift, dual-cable 88
8.2.3 Cable-operated twist grip, dual-cable 88 9 Troubleshooting, fault clearance
and repair 89
9.1 Troubleshooting and fault clearance 89
9.1.1 The drive system or display do not start up 89
9.1.2 Error messages 89
9.2 Repair 90
9.2.1 Use original parts and lubricants only 90
9.2.2 Replacing the lighting 90
9.2.3 Setting the headlight 90
10 Recycling and disposal 91 11 Documents 92
11.1 Parts list 92
11.2 Assembly report 93
11.3 Maintenance log 95
12 Keyword index 98 13 Glossary 99 I. EC declaration of conformity 102
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1 About these operating instructions
About these operating instructions
Thank you for your trust!
BULLS ebikes are sporting equipment of the
highest quality – you have made a good choice.
Your specialist dealer has advised you and
assembled your
product. Whether maintenance,
servicing, conversion or repair, your specialist
dealer will also be happy to assist you in the
future.
Notice
The operating instructions are not a substitute for
personal instruction by the supplying specialist
dealer.
The operating instructions are
an integral part of
the ebike. Therefore, if it is re-sold at a later
time, they must be handed over to the
subsequent owner.
You receive these operating instructions with
your new ebike. Please take a
little time to
become familiar with your new ebike and follow
the tips and suggestions in the operating
instructions. They will help you to enjoy your
BULLS ebike for a long time to come. We hope
you have fun and wish you well on all of your
rides!
1.1 Manufacturer
The ebike manufacturer is:
BULLS Bikes USA
11854 Alameda St.
Lynwood, CA 90262
Tel.:
E-mail:
Internet:
(310) 763 0677
contact@bullsbikesusa.com
www.bullsbikesusa.com
1.2 Type number and model
The operating instructions are an integral part
of ebikes with the following type numbers:
Type no. Model
791-457
791-460
791-463
Table 1: Type number, model and ebike type
Lacuba EVO Lite
(diamond)
Lacuba EVO Lite
(step-thru)
Lacuba EVO Lite
(wave)
Class type
Class 1
Class 1
Class 1
These operating instructions are designed for the
rider and the operator of the ebike to ensure that
non-professionals can use the ebike safely.
Instructions for the specialist dealer are highlighted in grey and
marked with a symbol. Specialist dealers have specialist
training and qualifications and are thus able to identify risks
prevent hazards which may arise during maintenance, servicing
and repairs on the ebike. Information for specialist staff does
not require non-professionals to take any action.
and
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Page 6
About these operating instructions
1.3 Identifying the operating
instructions
You will find the operating instructions
identification number at the bottom left-hand side
of each page. The identification number consists
of the document number, the version number and
the release date.
Identification number MY20B02-22_1.0_28.05.2019
Table 2: Identification number
1.4 Laws, standards and directives
The operating instructions comply with the
essential requirements specified in:
• Machinery Directive 2006/42/EC
• Electromagnetic Compatibility Directive
2014/30/EU
• ISO/DIS 20607:2018 Safety of machinery –
Instruction handbook – General drafting
principles
• EN 15194:2018 Cycles – Electrically power
assisted cycles – ebike bicycles
• EN 11243:2016, Cycles – Luggage carriers for
bicycles – Requirements and test methods
1.7 For your safety
The ebike's safety concept comprises four
elements:
• rider and/or operator instruction, and ebike
maintenance and repair by the specialist dealer
• the section on general safety
• the warnings in these operating instructions
• the safety markings on the class plate and the
ebike.
1.7.1 Instruction, training and customer
service
The supplying specialist dealer will provide
customer service. Contact details can be found on
the back page of these operating instructions and
on the data sheet. If you are unable to contact
your specialist dealer, you will find other specialist
dealers online at www.bulls.com.
The rider or the operator of the ebike will be
instructed on the ebike's functions in person
when the supplying specialist dealer hands over
the ebike, if not before. In particular, this
instruction will cover the ebike's electrical
functions and correct use of the charger.
1.5 Subject to change
The information contained in these operating
instructions are the approved technical
specifications at the time of printing. Any
significant changes will be included in a new issue
of the operating instructions.
1.6 Language
The original operating instructions were written
in German.
Each rider to whom this ebike is provided must
receive instruction on the ebike's functions. A
printed copy of these operating instructions must
be provided to each rider, who must take note of
and observe them.
1.7.2 Basic safety instructions
These operating instructions explains all general
safety instructions in Section 2 on Safety.
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About these operating instructions
DANGER
!
WARNING
!
CAUTION
!
1.7.3 Warnings
Hazardous situations and actions are marked with
warnings. The warnings in these operating
instructions are indicated as follows:
Will le
ad to serious o
ignored. High-risk hazard.
May lead to serious or even fatal injuries if ignored. Medium-risk hazard.
May lead to minor or moderate injuries. Low-risk hazard.
May lead to material damage if ignored.
r e
ven
Notice
fata
l injuries if
1.7.4 Safety markings
The following safety markings are used on
the ebike's nameplates:
General warning
Adhere to the instructions for use
Table 3: Meaning of safety markings
1.8 For your information
1.8.1 Instructions for actions
Instructions for actions are structured in
accordance with the following pattern:
Requirements (optional)
Instruction for action
Result of the action (optional)
1.8.2 Language conventions
The ebike described in these operating
instructions may be equipped with alternative
equipment. The ebike equipment is defined by
its respective type number. Where applicable, the
word Alternative beneath the heading indicates
alternatively used components. The following terms
are used for better legibility:
Term Meaning
Instruction handbook Original operating
instructions or translation
of the original operating
instructions
Ebike
Motor Drive motor
The following conventions are used in these
operating instructions:
Convention Use
Italics Glossary terms
SPACED Indicators on the display
Example, page
[
numbering]
• Bulleted lists
Electric motor driven cycle
screen
Cross references
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1.9 Class
About these operating instructions
The class plate is situated on the frame. You will find the precise position of this class
1
2
CLASS
1
250W
20mph
Figure 1: class plate, example
3
4
plate in Figure 2.
No. Designation Description
1
Identification The manufacturer uses the Class marking to declare that the ebike complies
Classification There are 3 types. Read classification below
2
Maximum power output The maximum continuous power is the maximum power for the electric motor output
3
Shut-off speed Speed reached by the ebike at the moment when the current has dropped to zero or
4
with applicable requirements.
shaft during 30 minutes.
to the no load current value.
Classification
(1) A “class 1 electric bicycle,” or “low-speed pedal-assisted electric
bicycle,” is a bicycle equipped with a motor that provides
the rider is pedaling, and that ceases to provide assistance when the bicycle
reaches the speed of 20 miles per hour.
(2) A “class 2 electric bicycle,” or “low-speed throttle-assisted electric
bicycle,” is a bicycle equipped with a motor that may be used exclusively to
propel the bicycle, and that is not capable of providing assistance when the
bicycle reaches the speed of 20 miles per hour.
(3) A “class 3 electric bicycle,” or “speed pedal-assisted electric bicycle,”
is a bicycle equipped with a motor that provides assistance only when the rider
is pedaling, and that ceases to provide assistance when the bicycle reaches
the speed of 28 miles per hour.
assistance only when
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1.9.1 Information on the class plate
max. 50°C
Alongside the warnings, product nameplates
also contain other important information about
the ebike:
Read the instructions
Separate collection of electrical and electronic devices
Separate collection of batteries
Must not be thrown into fire (burning prohibited)
Battery must not be opened
Device of protection class II
About these operating instructions
Only suitable for use indoors
Fuse (device fuse)
EU conformity
Recyclable material
Protect from temperatures
above 122 °F and direct
sunlight
Table 4: Relevance of safety instructions
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2 Safety
WARNING
!
WARNING
!
CAUTION
!
2.1 General warnings
Safety
Electric shock in case of damage
Risk of fire and explosion due to faulty battery
The safety electronics on a damaged or faulty
battery may fail. The residual voltage can cause a
short circuit. The battery may self-ignite and
explode.
Remove batteries with external damage from
service immediately
Only op
they are in perfect condition.
Only use batteries which are approved for use on
your ebike.
Do not use the battery with defective
connecting cables or defective contacts.
Use the battery with BMZ Systems e-bikes
only. This is the only way that the battery will
be protected from dangerous overloading.
If the battery becomes deformed or begins to
smoke, keep at a safe distance, disconnect the
power supply at the socket, and notify the fire
service immediately.
Never extinguish a damaged battery with
water or allow it to come into contact with
water.
erate the battery and accessories if
and never charge
them.
Damaged chargers, cables and plug connectors
increase the risk of electric shock.
Check the charger, cable and plug connector
before each use. Never use a damaged
charger.
Risk of fire and explosion due to short circuit
Small metal objects may jumper the electrical
connections of the battery. The battery may selfignite and explode.
Keep paper clips, screws, coins, keys and
other small parts away and do not insert them
into the battery.
Risk of fire and explosion due to incorrect charger
Batteries which are recharged with an unsuitable
charger may become damaged internally. This
may result in fire or an explosion.
Only ever use the battery with the supplied
charger.
Mark the supplied charger clearly to prevent
mix-ups – with the ebike frame number or
type number, for example.
If a battery is dropped or struck but shows no
signs of external damage, remove it from
service and observe it for at least 24 hours.
Faulty batteries are hazardous goods.
Dispose of faulty batteries properly and as
quickly as possible.
Store in a dry place until disposal. Never store
in the vicinity of flammable substances.
Never open or repair the battery.
Charge the battery before use. Only use the
charger included in the scope of delivery.
Avoid wide temperature fluctuations.
Do not use the battery at altitudes higher than
2,000 m.
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Risk of fire and explosion due to penetration by
CAUTION
!
WARNING
!
CAUTION
!
water
The battery is only protected from simple spray
water. Penetration by water can cause a short
circuit. The battery may self-ignite and explode.
Never immerse the battery in water.
If there is reason to believe t
have entered into the battery, the battery must
be removed from service.
Risk of fire and explosion due to high temperatures
hat water may
Safety
2.2 Toxic substances
Intoxication from suspension oil
Suspension oil in the rear frame damper is toxic to
the touch, irritates respiratory tracts and causes
cancer, sterility and mutation in germ cells.
Never disassemble the rear frame damper.
Never allow suspension oil to come into
contact with the skin.
Excessively high temperatures will damage the
battery. The battery may self-ignite and explode.
Protect the battery against heat.
Never expose the battery to sustain
sunlight.
Fire caused by overheated charger
The charger heats up when charging the battery.
In case of insufficient cooling, this can result in
fire or burns to the hands.
Never use the charger on a highly flammable
surface (e.g. paper, carpet etc.).
Never cover the charger during the charging
process.
Never leave the battery unattended during charging.
Electric shock caused by penetration by water
If water penetrates into the charger, there is a risk
of electric shock.
Never charge the battery outdoors.
ed direct
Chemical burns to the skin and eyes caused by faulty battery
Liquids and vapours may leak from damaged or
faulty batteries. They can irritate the airways and
cause burns.
Avoid contact with leaked liquids.
Ventilate with fresh air and consult a doctor if
you suffer any pain or discomfort.
Immediately consult a doctor in case of
contact with the eyes or any discomfort.
In case of contact with the skin, rinse off
immediately with water.
Ventilate the room well.
Hazard for the environment due to leaking brake fluid
The brake system contains a toxic, environmentally
harmful brake fluid. Such fluids will contaminate if
they enter the sewers or groundwater.
The brake system must be repaired
immediately if brake fluid leaks out. Contact
your specialist dealer about repair.
If you leave a key inserted when riding or
transporting the ebike
locking system may open accidentally.
Remove the key from the battery lock
We recommend that you attach the key to a
MY20B02-22_1.0_28.05.2019
Notice
, it may break off or the
immediately after use.
key ring.
Dispose of leaking brake fluid in an
environmentally responsible way in
accordance with statutory regulations. Ask a
ecialist dealer for more information.
sp
11
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Environmental hazard posed by oil and
CAUTION
!
lubricants from the fork
The fork contains toxic, environmentally harmful oils
and lubricants. Such fluids will contaminate if they
enter the sewers or groundwater.
The fork must be repaired immediately if oils
and lubricants are leaking out. Contact your
specialist dealer about repair.
Dispose of leaked oils and lubricants in an
environmentally responsible way in
accor
dance with statutory r
specialist dealer for more information.
Environmental hazard posed by oil and lubricants from rear frame damper
egulations. Ask a
Safety
2.4 Protection for vulnerable groups
You must keep battery and charger away from
children and p
sensory or mental capabilities or lacking in
experience and knowledge.
If minors are to use the ebike, comprehensive
instruction should be provided by or in the
presence of the legal guardians. Supervised use
should also be scheduled until it is certain that
the ebike is being used as per these operating
instructions.
eople with reduced physical,
2.5 Personal protective equipment
We recommend that you wear a suitable cycling
helmet. We also recommend that you wear sturdy
footwear and typical, close-fitting clothing for
bicycles.
The rear frame damper contains toxic and
environmentally harmful oils and lubricants. Such
fluids
will contaminate if they enter the sewers or
groundwater.
Dispose of oils and lubricants wh
leaked from the rear frame damper in an
environmentally responsible way in
accordance with statutory regulations. Ask a
specialist dealer for more information.
ich have
2.3 Requirements for the rider
If there are no legal requirements for riders of
electrically power-assisted cycles, we recommend
that the rider should be a minimum 15 years of
age and have experience with muscle-powered
bicycles.
The rider's physical and mental abilities must be
adequate to use a muscle-powered bicycle.
2.6 Safety markings and safety
instructions
The class plate contains the following
safety markings and safety instructions:
Symbol Explanation
General warning
Adhere to the instructions for use
Table 5: Meaning of safety markings
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Safety
max. 50°C
WARNING
!
Symbol Explanation
Read the instructions
Separate collection of electrical and electronic devices
Separate
and rechargeable batteries
Must not be thrown into fire (burning prohibited)
It is forbidden to open any batteries
Device of protection class II
Only suitable for use indoors
Fuse (device fuse)
EU conformity
collection of ordinary
After skin contact
Remove any solid particles immediately. Rinse
the affected area with plenty of water for at least
15 minutes. Then dab the affected skin gently. Do
not rub dry. Remove contaminated clothing
immediately. Immediately consult a doctor if there
is any redness or abnormalities.
After contact with eyes
Rinse eyes with plenty of water for at least
15 minutes. Protect unaffected eye. Seek medical
advice immediately.
After swallowing
Drink plenty of milk or water and induce vomiting.
Seek medical advice immediately.
2.7.3 Fighting fire
Intoxication
Recyclable material
Protect from temperatures above
122 °F and direct sunlight
Table 6: Relevance of safety instructions
2.7 Emergency
2.7.1 What to do in an emergency
In the event of a hazard or danger in road
traffic, apply the brakes on the ebike until it
comes to a halt. The brake acts as an
emergency stop system
2.7.2 First aid measures
Symptoms which are caused by combustion
gases or leaking fluids require medical attention.
After inhalation
Vapours may emit if the battery is damaged or
used improperly Get into fresh air and consult a
doctor if you suffer any pain or discomfort. The
vapours may cause respiratory tract irritation.
in such cases.
Inhaling vapours can cause
intoxication.
Stand on the side of the fi
re
where the wind is coming from.
Use breathing appar
atus if
possible.
The safety electronics on a damaged or faulty
battery may fail. The residual voltage can cause a
short circuit. The battery may self-ignite and
explode.
Keep your distance if the battery becomes
deformed or starts to emit smoke.
Evacuate everyone from the immediate area of
the fire.
Contact the fire service immediately!
Use Class fire extinguishers to put out the fire.
Never extinguish damaged batteries with water
or allow them to come into contact with water.
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2.7.4 Leaking fluids
2.7.4.1 Brake fluid
The brake system must be repaired
immediately if brake fluid leaks out. Contact
your specialist dealer about repair.
Dispose of leaking brake fluid in an
environmentally res
accordance with statutory regulations. Ask a
specialist dealer for more information.
2.7.4.2 Oils and lubricants from the fork
The brake system must be repaired
immediately if brake fluid leaks out. Contact
your specialist dealer about repair.
Dispose of leaking brake fluid in an
environmentally responsible way in
accordance with statutory regulations. Ask a
specialist dealer for more information.
ponsible way in
Safety
2.7.4.3 Oils and lubricants from the rear frame damper
Dispose of oils and lubr
icants which have
leaked from the rear frame damper in an
environmentally responsible way in
accordance with statutory regulations. Ask a
specialist dealer for more information.
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3Overview
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Overview
Figure 2: Right side of ebike – Lacuba E
1 Front wheel
2 Fork
3 Front guard
4 Headlight
5 Handlebars
6 Stem
7Frame
8 Seat post
9 Saddle
10
11
12
13
14
15
16
17
18
Pannier rack
Rear light and reflector
Rear guard
Kickstand
Chain
Rear wheel
Chain guard
Battery and frame number
Class plate (typically here)
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3.1 Description
1
2
4
5
8
7
3
9
6
1
2
3.1.1 Wheel and suspension
Figure 3: Components of the wheel, example of front wheel
1
2
3
4
5
6
7
8
9
3.1.1.1 Valve
Each wheel has a valve. It is used to fill the tire
with air. There is a valve cap on each valve. The
screw-on valve cap keeps out dust and dirt.
The ebike either has a conventional Dunlop
valve, a Presta valve or a Schrader valve.
Tire
Rim
Suspension fork head with setting wheel
Shock absorber
Spoke
Quick release
Hub
Valve
Fork end of the shock absorber
Overview
Figure 4: ebike without suspension (1) and with
suspension (2) when riding over an obstacle
The suspension prevents an impact, such as one
caused by a stone lying in
being channelled directly into the rider's body via
the fork. The impact is absorbed by the
suspension system instead. This causes the
suspension fork to compress. The compression
can be disabled so that a suspension fork reacts
like a rigid fork. The switch to disable the fork is
called a remote lockout.
After compressing, the suspension fork returns to
its original position. If there is a damper, it
decelerates movement, preventing the
suspension system from springing back in an
uncontrolled manner and stopping the fork from
vibrating up and down. Dampers which dampen
compressive deflection movements, i.e. a
compression load, are called compression
dampers or compression dashpots.
Dampers which dampen rebound deflection
movements, i.e. a rebound load, are called
rebound dampers or dashpots.
the bike's path, from
3.1.2 Suspension
Both forks and suspension forks are fitted in this
model series. A suspension fork is based either on a
steel spring or air suspension. Unlike a rigid fork, a
suspension fork has two functions which improve
floor contact and comfort: suspension and damping.
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Overview
1
1
2
3
4
5
6
7
8
7
A
B
C
1
2
3
4
5
A
B
C
3.1.2.1 Steel suspension fork structure
3.1.2.2 Air suspension fork structure
The ebike's fork features both air suspension and a
compression damper plus a rebound damper in
some cases.
Figure 5: Example showing Suntour fork
The stem and handlebars are fastened to the fork
steerer (1). The wheel is fastened to the quick
release axle (6). Other elements: the compression
setting (2), crown (3), Q-Loc (5), dust seal (6),
fork end for quick release (7), stanchion (8) and
spring (9)
Figure 6: Example showing Yari fork
You can see the following components in the
diagram: Air valve (1), valve cap (2) fork lock (3),
quick release (4) and rebound damper
adjuster (5) and the assembly groups: Air
suspension fork (A), compression damper
assembly group (B) and rebound damper
assembly group (C)
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Overview
25-30%
1
2
4
3
1
2.2
3
4
5
6
7
8
9
10
11
2.1
3.1.2.3 Structure of the FOX rear frame damper
The rear frame damper features air suspension, a
compression damper and a rebound damper.
Figure 7: Example showing FOX rear frame damper
1 Guide rod eye
2Air valve
3 Setting wheel
4 Lever
5 Air chamber
6O-ring
3.1.2.4 Structure of the Suntour rear frame damper
The rear frame damper features air suspension, a
compression damper and a rebound damper.
Figure 8: Example showing Suntour rear frame damper
1 Upper eye
2.1 Total damper length
2.2 SAG
3 Lower eye
4O-ring
5Sleeve
6 Damper unit
7 IFP (internal floating piston)
8Air valve
9 Air chamber
10 Lockout lever
11 Rebound lever
3.1.3 Brake system
The ebike's brake system comprises either a
ulic:
hydra
• rim brake on the front and rear wheels
• disc brake on the front and rear wheels or
• a rim brake on the front and rear wheels and an
additional back-pedal brake.
The mechanical brakes are used as an
emergency stop system and bring the ebike to a
halt quickly and safely in the
emergency.
event of an
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Overview
1
2
3
4
5
1
2
3
4
5
3.1.3.1 Rim brake
Figure 9: Rim brake components with details; Magura HS22 used as an example
1 Rear wheel rim brake
2 Brake booster
3 Brake lining
4 Handlebars with brake lever
5 Front wheel rim brake
The rim brake stops the wheel moving when the
rider pulls the brake lever, causing two brake
linings, positioned opposite one another, to be
pressed onto the rims.
The hydraulic rim brake features a locking lever.
3.1.3.2 Disc brake
Figure 11: Ebike brake system with a disc brake –
example
1Brake disc
2 Brake calliper with brake linings
3 Handlebars with brake lever
4 Front wheel brake disc
5 Rear wheel brake disc
On a ebike with a disc brak
scr
ewed permanently to the wheel hub.
e, the brake disc is
The brake lever is pulled to increase brake
pressure. The brake fluid is used to transfer
pressure through the brake lines to the cylinders
in the brake calliper. The braking force is boosted
by a speed reduction and applied to the brake
linings. These apply the brake disc mechanically.
If the brake lever is pulled, the brake
linings are
pressed against the brake disc and the wheel
movement is decelerated until it comes to a stop
.
Figure 10: Rim brake locking lever, close d (1) a nd ope n (2)
The rim brake locking lever is not marked with any lettering.
Only a specialist dealer may set the rim brake locking lever
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3.1.3.3 Back-pedal brake
2
3
4
1
5
Figure 12: Ebike brake system with a back-pedal brake –
example
1 Rear wheel rim brake
2 Handlebars with brake lever
3 Front wheel rim brake
4 Pedal
5 Back-pedal brake
Overview
The back-pedal brake stops the movement of the
rear wheel when the rider pedals in the opposite
direction to the direction of travel.
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Overview
5
2
3
4
1
B
3
1
2
4
5
3.1.4 Electric drive system
The ebike is driven by muscle power applied to
the chain drive. The for
pedalling in the direction of travel drives the front
chain wheel. The chain transmits the force onto
the rear chain wheel and then onto the rear wheel.
You can ride the ebike like a normal bike at any
time, either by switching off the electric drive
system or changing the level of assistance to Off.
The same applies when the battery is empty.
Figure 13: Diagram of drive system
1 Direction of travel
2 Chain
3 Rear chain wheel
4 Front chain wheel
5 Pedal
The ebike als
stem in addition to its drive system propelled
sy
o has
by muscle power. The electric drive system is
made up of 7 components:
ce which is applied by
an integrated electric drive
5 Rear light
6Motor
• A charger which is designed for the battery.
As soon as the required muscle power from the
rider pedalling passes a certain level, the motor is
activated gently and assists the pedalling motion
of the rider. The motor force is determined by the
set level of assistance. The assistance depends
on the force applied to the pedals by the rider.
Drive system assistance is therefore only
activated when the rider pedals. This happens
regardless of the selected level of assistance. The
motor switches off automatically as soon as the
rider no longer pedals, the temperature is outside
the permitted range, there is an overload or the
shut-off speed of 20 mph has been reached. If the
speed falls below 20 mph, the assistance is
automatically activated again.
A push assist system can be activated. The push
assist continues to drive the ebike as long as the
rider presses the plus button on the handlebars.
The speed can be a maximum of 3.7 mph in this
case.
3.1.5 Rechargeable battery
The lithium ion battery has an internal electronic
protection circuit, which is specifically designed
for the charger and the ebike. The battery
temperature is monitored at all times. The battery
is protected against deep discharge,
overcharging, overheating and short circuit. In
the event of a hazard, a protective circuit
switches the battery off automatically. The
battery also switches to sleep mode for selfprotection when not used for a longer period. The
battery's service life can be extended if it is well
maintained and, above all, stored at the correct
temperatures. The battery charging capacity will
decrease with age, even if the battery is
maintained properly. If the operating time is
severely shortened after charging, this is a sign
that battery has reached the end of its useful
life.
Figure 14: Diagram of electric drive system
1 Headlight
2 Display
3 Operating element
4 Rechargeable battery
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Overview
1
2
3
4
5
Transportation temperature
Ideal transportation temperature
Storage temperature
Ideal storage temperature
Charging ambient temperature
Table 7: Rechargeable battery technical data
41 °F - 77°F
50 °F - 59 °F
41 °F - 77 °F
50 °F - 59 °F
50 °F - 86 °F
The ebike has an integrated battery:
3.1.6 SuperCore rechargeable battery
Figure 15: Details of SuperCore rechargeable battery
1 Handle lever
2 On/off switch
3 Battery level indicator
4 Charging and discharging socket
5 Label on the rear
3.1.7 Driving light
When the driving light is activated, the headlight and
the rear light are switched on. When the driving light
is activated, the display screen changes from
daytime to night mode.
Figure 16: Daytime and night mode
3.1.8 Micro USB port
The display has a micro USB port on the
underside. With a suitable USB cable, you can
charge devices such as your mobile. The charging
current is 0.5 amps. Please observe the
permissible charging currents of your devices.
Charge voltage 5 V
Charging current Max. 500 mA
Table 8: USB port technical data
3.1.6.1 Range
The range is influenced by many factors, such as:
• level of assistance: the higher the selected level
of assistance, the lower the range
• gear switching habits
• tire type
• tire pressure
• the age, condition and charge level of the battery
• route profile (slopes) and route quality (road
surface)
• weather conditions (e.g. opposing winds, ambient
temperature, etc.),
• Ebike weight and
• load
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3.1.9 Operating element
1
2
3
4
The operating element features four buttons.
Figure 17: Operating element overview
1 On/off switch
2 Function button
3 Up button
4 Down button
Overview
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Overview
3.2 Proper use
The ebike must only be used in perfect, fully
functional condition. National requirements may
apply to the
equipment may not meet. For riding on public
roads, some special regulations apply in
relation to the driving light, reflectors and other
components.
City and trekking
bicycles
City and trekking
bicycles are designed
for daily, comfortable
use. They are
suitable for riding on
public roads.
ebike which the standard
Child's bicycles/
bicycles for young
adults
The legal guardians
of minor riders must
read and understand
these operating
instructions before
commissioning.
The contents of these
operating
instructions must be
mmunicated to the
co
riders in an ageappropriate manner.
The cycles for
children and young
adults are suitable for
riding on public
roads. The size of the
ebike must be
checked regularly for
orthopaedic reasons.
A check must be
made at least every
three months to make
sure that the
permitted total weight
is being observed.
Mountain bikes Racing bicycle Cargo bike Folding bicycle
Mountain bikes are
designed for sporting
use. The design
characteristics
include a short
wheelbase, a sitting
position with the rider
inclined towards the
front, and a brake
requiring low
actuation force.
A mountain bike is a
piece of sporting
equipment. It requires
an adaptation period
as well as physical
fitness. Use requires
the appropriate
training; in particular
riding in bends and
braking should be
practised.
The strain on the
rider, in particular the
hands and wrists,
arms, shoulders,
neck and back, is
accordingly high.
Inexperienced riders
tend to brake
excessively and lose
control as a result.
The general laws and the regulations for the
prevention of accidents and environmental
protection in the respective country of use must be
adhered to. All check lists and instructions for
actions in these operating instructions met.
Approved accessories can be installed by
specialist staff.
Each ebike is assigned a ebike type, which
determines its proper use and area of use.
A racing bicycle is
designed for fast
rides on roads and
paths with a good,
undamaged road
surface.
A racing bicycle is a
piece of sporting
equipment and not a
means of transport. A
racing bicycle is
characterised by its
lightweight structure
and a design which is
stripped to the
minimum parts
required for riding.
The frame geometry
and the layout of the
operating elements
are designed in such
a way that the bicycle
can be ridden at high
speeds. The frame
design requires
practice to ensure the
ride is able to ride
slowly, apply the
brakes and get on
and off the bike
safely.
The sitting position is
athletic. The strain on
the rider, in particular
the hands and wrists,
arms, shoulders,
neck and back, is
accordingly high. The
sitting position
therefore requires
physical fitness.
The cargo bike is
suitable for daily
transportation of
loads on public roads.
The transportation of
loads requires skill
and physical fitness
in order to balance
the additional weight.
The very varied
loading conditions
and weight
distributions require
special practice and
skill when braking
and riding in bends.
The length of the
bicycle, its width and
turning circle require
a longer period of
adaptation. The cargo
bike requires cautious
riding. You must pay
attention to the traffic
on public roads and
the condition of the
route accordingly.
The folding bicycle is
suitable for use on
public roads.
A folding bicycle can
be folded up and is
thus suitable for
space-saving
transportation, for
example on public
transport or in a car.
The folding function
of the folding bicycle
makes it necessary to
use smaller wheels
and longer brake
cables and Bowden
cables. Therefore, in
case of an increased
load, a reduction in
riding stability and
braking power,
diminished comfort
and reduced
durability are to be
expected.
Table 9: Proper use
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Overview
3.3 Improper use
Failure to adhere to the proper use poses a risk
of personal injury and material damage. The
ebike is not suitable for the following uses:
• when the electrical drive has been manipulated
• riding with a damaged or incomplete ebike
• riding over steps
• riding through deep water
• lending the ebike to untrained riders
City and trekking
bicycles
City and trekking
bicycles are not
sports bicycles. If
used for sports, the
rider can expect
reduced riding
stability and
diminished comfort
Table 10: Information on incorrect use
Child's bicycles/
bicycles for young
adults
Cycles for children
and young adults are
not toys.
Mountain bikes Racing bicycle Cargo bike Folding bicycle
Mountain bikes must
be retrofitted with
lighting, a guard and
other fittings as
specified by national
laws and regulations
before they are used
on public roads.
• carrying other people
• riding with excessive baggage
• riding with no hands
• riding on ice and snow
• improper servicing
• improper repair
• tough areas of use, such as professional
competitions
• stunt riding or acrobatics.
The folding bicycle is
not a sports bicycle.
A folding bicycle is
not a touring bicycle
or a sports bicycle.
Racing bikes must
be retrofitted with
lighting, a guard and
other fittings as
specified by national
laws and regulations
before they are used
on public roads.
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Overview
3.4 Technical data
3.4.1 Ebike
Transportation temperature
Ideal transportation temperature
Storage temperature
Ideal storage temperature
Operation temperature
Work environment temperature
Charging temperature
Power output/system 250 W (0.25 kW)
Shut-off speed
Table 11: Technical data for ebike
3.4.2 Motor
Dimensions (mm) 213 x 150 x 128
Weight
Nominal voltage 36 V DC
Protection class IP56
41 °F - 77 °F
50 °F - 59 °F
41 °F - 77 °F
50 °F - 59 °F
41 °F - 95 °F
59 °F - 77 °F
50 °F - 86 °F
20 mph
7.5 lbs.
3.4.5 SuperCore rechargeable battery
Nominal capacity 37/20 Ah
Energy 750 W
Maximum discharging current,
continuous
Maximum charging current, continuous 5 A
Voltage 36 V
Maximum charging voltage 42 V
Weight
Dimensions in mm (W x H x L)
Designated charger
Transportation temperature
Ideal transportation temperature
Storage temperature
Ideal storage temperature
Charging ambient temperature
Table 15: Rechargeable battery technical data
*Charger: 10S | 45 V | 4.5 A | 100–240 VAC
25 A
8.35 lbs.
130 x 60 x 450
Item no. 28555*
41 °F -77 °F
50 °F - 59 °F
41 °F - 77 °F
50 °F - 59 °F
50 °F - 86 °F
Max. torque 90 Nm
Continuous power rating 250 W
Assistance up to
Working temperature
Table 12: Motor technical data
20 mph
-14 - 122 °F
3.4.3 Evo 650 rechargeable battery
Transportation temperature
Ideal transportation temperature
Storage temperature
Ideal storage temperature
Charging ambient temperature
Table 13: Rechargeable battery technical data
41 °F - 77 °F
50 °F - 59 °F
41 °F - 77 °F
50 °F - 59 °F
50 °F - 86 °F
3.4.4 USB port
Charge voltage 5 V
Charging current Max. 500 mA
3.4.6 Display screen and control panel
Power supply DC 24V/36V/48V
Rated current 30 ma/36 V
Switch-off point in the event
of residual current
Display details 3.5", colour, TFT, 480 x 320 pixels
Communication UART (default)
Protection class IP65
Working temperature -44 to 133 °F
Storage temperature range -66 to 176 °F
Table 16: Operating element technical data
<1uA
Table 14: USB port technical data
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3.4.7 USB port
Charge voltage 5 V
Charging current Max. 500 mA
Table 17: USB port technical data
3.4.8 Emissions
Overview
A-weighted emission sound pressure
level
Total vibration level for the hands and
arms
Highest effective value of weighted
acceleration for the entire body
Table 18: Emissions from the ebike*
*The safety requirements as per Electromagnetic Compatibility
Directive 2014/30/EU have been met. The ebike and the
charger can be used in residential areas without restriction.
<70dB(A)
<2.5m/s²
<0.5m/s²
3.4.9 Tightening torque
Axle nut tightening torque 35 Nm - 40 Nm
Handlebars clamping screw maximum
tightening torque*
Table 19: Tightening torque values
*if there is no other data on the component
5Nm - 7Nm
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Overview
21
1
2
3
4
6
5
7
8
9
1
2
3
4
9
8
5
6
7
1 2 3 4 5
1 2 3
3.5 Description of controls and screens
3.5.1 Handlebars
Figure 18: Detailed view of ebike from rider position,
example
1 Rear brake lever
2Bell
3 Headlight
4 Front brake lever
5 Gear shift
6 Operating element
7 Display
8Fork lock
9 Gear shift
3.5.2.1 Level of assistance
The higher the selected level for assistance, the
more the drive system assists the rider when
pedalling. The following levels of assistance are
available:
Figure 20: Level of assistance indicators
Colour Designation
1Grey Off
2 Green ECO
3 Yellow Tour
4 Orange Sport
5Red Turbo
Table 21: Overview of level of assistance
3.5.2.2 Current speed
3.5.2 On-screen indicators
The display has nine on-screen indicators:
Figure 19: On-screen indicators overview
Use
1 Level of assistance
2 Current speed with
unit of measure for speed
3Clock
4 Bluetooth symbol
5 Driving light symbol
6 Motor power output screen
7Pulse
8 Journey information indicator
9 Battery level indicator
Table 20: On-screen indicators overview
You can select whether the speed is displayed in kilometres or miles in the system settings.
3.5.2.3 Journey information indicator
The function display shows three different items of
information:
Figure 21: Journey information indicator
Colour Designation
1 Trip time Trip
2 Overall distance (ODO) Range
3 Average speed (AVG Speed) Maximum speed (Max Speed)
Table 22: Overview of level of assistance
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Overview
The displayed journey information can be
switched.
Screen display Function
TRIP TIME
DST
ODO
RAN G E Range
AVG SPEED
MAX SPEED
Table 23: Journey information
Time elapsed since the last reset,
displayed in hh:mm
Distance travelled since the last reset,
displayed in kilometres or miles
Total distance travelled, displayed in
kilometres or miles
Average speed since the last reset,
displayed in kilometres per hour or miles
per hour
Maximum speed travelled since the last
reset, displayed in kilometres per hour
or miles per hour
3.5.2.4 System settings and data
In order to see the system settings, the rider has
to call up the system settings. The rider can
change the values of the system settings.
Screen display Function
*BLUETOOTH ON/
OFF
NI T S ETT I N G Change units
U
BA C K L IGH T SE T T ING Set the backlight brightness
CLO C K S ET T I N G Set clock
PASSWORD SETTING Change password
TIME PERIOD FOR
AUTOMATIC SHUTOFF
*W H E E L D I A M ETE R Change wheel circumference
*SPEED LIMIT
INFORMATION
*BATTERY
INFORMATION
YSTEM
*S
FORMATION
IN
RESET TO FACTORY
SETTING
Table 24: List of system settings
ATION
*Switch Bluetooth function on and
off
Set time period for automatic shutoff
Display speed limitation
Display battery information
Display system information
Reset to factory setting
3.5.2.5 Battery level indicator
The battery level indicator consists of 5 segments.
If the battery level is less than 5%, the battery icon
turns yellow and starts to flash. The battery level
indicator starts flashing.
When charging
0 - 5%
5 - 39%
40 - 59%
60 - 70%
70 - 90%
90 - 100%
*Not standard settings; only specialist dealer c
change them
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an
Table 25: Battery level indicator on the display
29
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Overview
1
2
3.5.2.6 System message
The drive system monitors itself continuously and
shows a system message on the display screen in
the case of a known error. The system may switch
off automatically depending on the type of error.
Figure 22: Example of an error message
There is a table of system messages in the
Appendix.
The battery level is displayed to you when you
press the on-off button.
LED 1,2,3,4,5 Battery level
100 - 80%
79 - 60%
59 - 40%
39 - 20%
19 - 10%
9 - 0%
Table 27: Battery level indicator
3.5.3 Battery on-screen indicators
The battery indicator is on the battery:
Figure 23: On-screen indicators overview
1 On-Off button
2 Battery level indicator
Symbol Meaning
LED on
LED off
Table 26: Battery level indicator
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LED flashing
30
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3.6 Environmental requirements
Overview
The ebike is designed for outdoor use up to
altitudes of 2,000 m.
You can be ride the ebike within a temperature
range between 41 °F and 95 °F. The drive
system is limited in its performance outside
this temperature range.
Operation temperature
41°F - 95°F
You must also keep within the following
temperature ranges:
Transportation temperature
Ideal transportation temperature
Table 28: Technical data for ebike
Area of use
City and trekking
bicycles
Suitable for
tarmacked and
paved roads.
41 °F - 77 °F
50 °F - 59 °F
Child's bicycles/
bicycles for young
adults
Suitable for
tarmacked and
paved roads.
Storage temperature
Ideal storage temperature
Operation temperature
Work environment temperature
Charging temperature
Table 28: Technical data for ebike
41 °F - 77 °F
50 °F - 59 °F
41 °F - 95°F
59 °F - 77 °F
50 °F - 86 °F
The class plate contains symbols for the ebike's
area of use. Check what roads and paths
you may use before you ride the ebike for the
first time.
Mountain bikes Racing bicycle Cargo bike Folding bicycle
Suitable for
tarmacked and
paved roads.
Suitable for
tarmacked and
paved roads.
Suitable for
tarmacked and
paved roads.
Suitable for
tarmacked roads,
cycle paths and firm
gravel paths and
roads, and longer
sections with
moderate slopes and
jumps up to 15 cm.
Table 29: Area of use
Suitable for
tarmacked roads,
cycle paths and firm
gravel paths and
roads, and longer
sections with
moderate slopes and
jumps up to 15 cm.
Suitable for
tarmacked roads,
cycle paths and
easy to demanding
off-road riding,
sections with
moderate slopes
and jumps up to
61 cm.
Suitable for
tarmacked roads,
cycle paths and
easy to demanding
off-road riding,
limited downhill use
and jumps up to
122 cm.
Suitable for
tarmacked roads,
cycle paths and
easy to extremely
difficult off-road
riding, unlimited
downhill use and
any jumps
Suitable for
tarmacked roads,
cycle paths and firm
gravel paths and
roads, and longer
sections with
moderate slopes
and jumps up to
15 cm.
MY20B02-22_1.0_28.05.2019
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The ebike is unsuitable for the following areas
of use:
Overview
Area of use
City and trekking
bicycles
Never drive off-road
or perform jumps.
Never drive off-road
or perform jumps
over 15 cm.
Child's bicycles/
bicycles for young
adults
Never drive off-road
or perform jumps.
Never drive off-road
or perform jumps
over 15 cm.
Mountain bikes Racing bicycle Cargo bike Folding bicycle
Never drive offroad or perform
jumps over 15 cm.
Never ride downhill
or perform jumps
over 61 cm.
Never traverse
extremely difficult
off-road terrain or
perform jumps over
122 cm.
Never drive off-road
or perform jumps.
Never drive off-road
or perform jumps
over 15 cm.
Never drive off-road
or perform jumps.
Never drive off-road
or perform jumps.
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4 Transportation and storing
CAUTION
!
CAUTION
!
Transportation and storing
4.1 Physical transport characteristics
4.1.1 Dimensions during transportation
There was no information relating to the box
dimensions at the time of going to press. You'll
find the information in the latest operating
instructions on the retailer portal.
4.1.2 Transport weight
There was no information relating to the box
dimensions at the time of going to press. You'll
find the information in the latest operating
instructions on the retailer portal.
4.1.3 Designated handles/lifting points
There was no information relating to the box
dimensions at the time of going to press. You'll
find the information in the latest operating
instructions on the retailer portal.
4.2 Transportation
Crash caused by unintentional activation
There is a risk of injury if the drive system is
activated unintentionally.
Remove the battery bef
transported.
ore the ebike is
Oil leak if no transport securing device
The brake securing device prevents the brakes
from being applied accidentally during
transportation. This could cause irreparable
damage to the brake system or an oil leak, which
will harm the environment.
Never pull the brake lever when the wheel has
been dismounted.
Always use the transport securing system
when transporting dismounted wheels.
Notice
Oil and grease may leak from the ebike if it is
lying flat.
If the shipping box with a ebike is lying flat or
standing on one end, it does not p
and wheels with adequate protection against
damage.
Transport the ebike in an upright position
only.
Bicycle rack systems which use the handlebar
or frame to hold the ebike in an upside-down
position exert inadmissible forces on its
components during transportation. This can
cause the supporting parts to break.
Never use bicycle rack systems whic
ebike's handlebars or frame to hold it in an
upside-down position.
rovide the frame
s
h use the
Risk of fire and explosion due to high temperatures
Excessively high temperatures will damage the
battery. Batteries may self-ignite and explode.
Never expose batteries to sustained direct
sunlight.
MY20B02-22_1.0_28.05.2019
Take into account the weight of the ready-to-
use ebike when transporting it.
Remove the display screen and the batteries
before transporting the ebike.
Protect the electrical components and
connections on the ebike from the weather
condi
tions with suitable protective covers.
Remove accessories such as drinking bottles
before transporting the
You must use a suitable bicycle rack system
when transporting by car.
ebike.
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Transportation and storing
CAUTION
!
Notice
The specialist dealer will advise you on how to
select a suitable rack system properly and how to
use it safely.
If you ship the ebike, we recommend that you
have it partially dismantled and packaged
properly by the specialist dealer.
Transport the ebike in a dry, clean position
where it is protected from direct sunlight.
4.2.1 Transporting the battery
Batteries are subject to hazardous goods
regulations. Undamaged batteries may be
transported by private persons in road traffic.
Commercial transport requires compliance with
regulations concerning packaging, labelling and
the transportation of hazardous goods. Open
contacts must be covered and the battery
securely packaged.
4.2.2 Shipping the battery
The battery is considered a hazardous good and
only trained persons may pack and ship a battery.
Contact your specialist dealer regarding any
battery shipment.
4.2.3 Using the brake transport securing system
Insert the transport securing devices between
the brake linings.
The transport securing device is squeezed
between the two linings.
4.3 Storing
Risk of fire and explosion due to high temperatures
Temperatures over 140 °F can also cause liquid
to leak from
become damaged. Batteries may self-ignite and
explode.
Protect batteries against heat.
Never store in proximity to hot or flammable
objects.
ver expose batteries to continuous direct
Ne
sunlight and never store near heaters.
Oil and grease may leak from the ebike if it is
lying flat.
If the shipping box with a ebike is lying flat or
standing on one end, it does not provide the frame
wheels with adequate protection against
and
damage.
Store the ebike in an upright position only.
If the ebike features a hydraulic seat post, fix
only the lower seat post or the frame into a fitting
stand to prevent damage to the upper
and the seat post lever.
Never place an ebike with a hydraulic seat post
upside down on the floor; otherwise you, will
damage the seat post lever.
Store the ebike, battery and charger in a dry,
clean location.
Optimum ebike storage temperature 50 °F - 59 °F
Optimum battery storage temperature
Table 30: Storage temperature for batteries, the ebike and
charger
the battery and the battery will
Notice
seat post
41 °F - 77 °FStorage temperature
72 °F - 79 °F
Figure 24: Fastening the transport securing device
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Transportation and storing
4.3.1 Break in operation
Notice
The battery discharges when not in use. This can
cause irreparable damage to the battery.
The battery must be recharged every
3 months.
The battery may become damaged if it is
connected permanently to the charger.
Never connect the battery to the charger
permanently.
The display battery discharges when it is not in
use. This can cause it to be irreparably damaged.
Recharge the display battery for at least
1 hour every 3 months.
If the ebike is to be removed from service for
longer than four weeks,
example, you need to prepare it for a break in
operation.
for the winter, for
4.3.1.1 Preparing a break in operation
Remove battery from the ebike.
Charge battery to around 50%
The ebike needs to be cleaned with a damp
cloth and preserved with wax spray. Never wax
the friction surfaces of the brake.
Before longer periods without use, it is
recommendable to have your specialist dealer
carry out servicing and basic cleaning and apply
preservative agent.
4.3.1.2 Taking out of operation
Store the ebike, battery and charger in a dry,
clean environment.
Recharge the displa
every 3 months.
Check the battery level after 8 weeks. If only
one LED on the battery level indicator lights up,
recharge the battery to around 60%.
y battery for at least 1 hour
MY20B02-22_1.0_28.05.2019
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Assembly
WARNING
!
CAUTION
!
CAUTION
!
5 Assembly
Injury to the eyes
Problems may arise if the settings are not made
to components properly and you may sustain
serious injuries as a result.
Always wear safety glasses to protect your
eyes during assembly.
Crushing caused by unintentional activation
There is a risk of injury if the drive system is
activated unintentionally.
Remove the battery if it is not absolutely
necessary for assembly
Assemble the ebike in a clean, dry
environment.
The work environment temperature should
be between 59 °F and 77 °F.
Work environment temperature
Table 31: Work environment temperature
If a fitting stand is used, it must be approved for a
maximum weight of 66 lbs.
We recommend that you always disconnect the
battery from the ebike when using the fitting
stand to reduce weight.
5.1 Required tools
59 °F - 77 °F
5.2 Unpacking
Hand injuries caused by cardboard packaging
The shipping carton is closed with metal staples.
There is a risk of puncture wounds and cuts when
unpacking and crushing the packaging.
Wear suitable hand protection.
Remove the metal staples with pliers before
the shipping carton is opened.
The packaging material consists mainly of
cardboard and plastic film.
The packaging has to be disposed of in
accordance with the regulations of the
authorities.
5.2.1 Scope of delivery
The ebike was completely assembled in the
factory for test purposes and then dismantled
for transportation.
The ebike is 95–98% pre-assembled. The scope
of delivery includes:
• the pre-assembled ebike
• the front wheel
• the pedals
• quick release (optional)
• the charger
• the operating instructions.
The battery is supplied separately from
the ebike.
The following tools are required to assemble
the ebike:
•Knife
• Hexagon socket spanner 2 (2.5 mm, 3, mm
4 mm, 5 mm, 6 mm and 8 mm)
• Torque wrench with working range between
5and 40Nm
• Twelve-point square socket T25
• Ring spanner (8 mm, 9 mm, 10 mm, 13 mm,
14 mm and 15 mm) and
• Cross, flat head and ordinary screwdriver.
MY20B02-22_1.0_28.05.2019
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Assembly
CAUTION
!
WARNING
!
5.3 Commissioning
Risk of fire and explosion due to incorrect charger
Batteries which are recharged with an unsuitable
charger may become damaged internally. This
may result in fire or an explosion.
Only ever use the battery with the supplied
charger.
Mark the supplied charger clearly to prevent
mix-ups – with the ebike frame number or
type number, for example.
Burns from hot drive
The drive cooler can become extremely hot
during use. Contact may cause burns.
Leave the drive unit to cool before cleaning.
Only train
commissioning since initial commissioning of
the ebike requires special tools and specialist
knowledge.
ed specialist staff may perform initial
5.3.1 Checking the battery
Risk of fire and explosion due to faulty battery
The safety electronics may fail if the battery is
damaged or faulty. The residual voltage can
cause a short circuit. The battery may self-ignite
and explode.
Never charge a faulty battery.
The battery must be checked before it is charged
for the first time.
Press the On-Off button (battery).
If none of the LEDs on the operating status and
battery level indicator light up, the battery may
be damaged.
The battery can be charged if at least one of
the LEDs on the operating status and battery
level indicator is fully lit up, but not if all of them
are.
Once the battery has been charged, insert it
into the ebike.
Experience has shown that a ebike which has
not yet been sold is automatically handed to end
users as soon as it appears ready to ride.
For this reason, every ebike must be
prepared, so that it is fully ready for use
immediately after being assembled.
All assembly work described in the assembly
report (see appendix) must be performed to
ensure the ebike is ready to ride. It describes
all safety-relevant inspections, tests and
maintenance tasks for the ebike in a separate
list.
Complete an assembly report for quality
assurance purposes.
5.3.2 Mounting the wheel in the Suntour fork
Only applies to ebikes with this equipment
5.3.2.1 Mounting the wheel with screw-on axle (15 mm)
Insert the axle completely on the drive side.
Figure 25: Fully inserting the axle
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Assembly
CAUTION
!
Tighten the axle with a 5 mm hexagon socket
spanner to 8–10 Nm.
Figure 26: Tightening the axle
Insert the securing screw on the non-drive
side.
5.3.2.2 Mounting the wheel with screw-on axle (20 mm)
Insert the axle completely on the drive side.
Figure 29: Tightening the inserted axle
Tighten the securing clip with a 4 mm hexagon
socket spanner to 7 Nm.
Figure 27: Pushing the quick release lever into the axle
Tighten the securing screw with a 5 mm
hexagon socket spanner to 5–6 Nm.
The lever is mounted.
Figure 28: Tightening the securing screw
Figure 30: Tightening the axle
5.3.2.3 Mounting the wheel with a quick release axle
Crash caused by loose quick release axle
A faulty or incorrectly installed quick release axle
may become caught in the brake disc and block
the wheel. This will cause a crash.
Never fit a defective quick release axle.
Crash caused by faulty or incorrectly installed quick release axle
The brake disc becomes very hot during
operation. Parts of the quick release axle may
become damaged as a result. The quick release
axle becomes loose. This will cause a crash with
injuries.
MY20B02-22_1.0_28.05.2019
The quick release axle and the brake disc
must be opposite one another.
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Crash caused by incorrectly set quick release
CAUTION
!
axle
Insufficient clamping force will cause a
detrimental transmission of force. The
suspension fork or the quick release axle may
break. This will cause a crash with injuries.
Never fasten a quick release axle with a tool,
such as a hammer or pliers.
Assembly
Reverse the quick release lever.
The lever is secured.
Insert the axle into the hub on the drive side.
Clamping version II.
Figure 31: Pushing the axle into the hub
Tighten the axle with the red handle.
Figure 32: Tightening the axle
Figure 34: Securing the lever
Check the position and clamping force of the
quick release lever. The quick release lever
must be flush with the lower housing. You must
be able to see a slight impression on the palm
of your hand when you close the quick release
lever.
Figure 35: Perfect position for the clamping lever
Use a 4 mm hexagon socket spanner to adjust
the clamping lever clamping force if required.
Afterwards, check the quick release lever
position and clamping force.
Push the quick release lever into the axle.
Figure 33: Pushing the quick release lever into the axle
MY20B02-22_1.0_28.05.2019
Figure 36: Adjusting the quick release clamping force
39
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Assembly
CAUTION
!
5.3.3 Mounting the wheel with a quick release
Crash caused by unfastened quick release
A faulty or incorrectly installed quick release may
become caught in the brake disc and block the
wheel. This will cause a crash.
Never fit a defective quick release.
Crash caused by faulty or incorrectly installed quick release
The brake disc becomes very hot during
operation. Parts of the quick release may become
damaged as a result. The quick release comes
loose. This will cause a crash with injuries.
The front wheel quick release lever and the
brake disc must be situated on opposite sides.
Crash caused by incorrectly set clamping force
Push in the quick release until you hear a
clicking sound. Make sure that the flange is
extended.
Figure 38: Pushing the quick release in
Adjust the clamping with a half-open clamping
lever until the flange reaches the fork end.
Excessively high clamping force will damage the
quick release and cause it to lose its function.
Insufficient clamping force will cause a
detrimental transmission of force. The
suspension fork or the quick release may break.
This will cause a crash with injuries.
Never fasten a quick release using a tool (e.g.
hammer or pliers).
Only use the clamping lever with the specified
set clamping force.
Before mounting, ensure that the quick release
flange is extended. Open the lever completely.
Figure 39: Adjusting the clamping
Fully close the quick release. Check the quick
release to ensure it is firmly in place and adjust
on the flange if necessary.
The lever is secured.
Figure 37: Open and closed flange
MY20B02-22_1.0_28.05.2019
Figure 40: Closing the quick release
40
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Assembly
1-20 mm
1
2
3
4
5
5.3.4 Mounting the wheel in the FOX fork
Only applies to ebikes with this equipment
5.3.4.1 Wheel with quick release (15 mm
The procedure for installing the 15 x 100 mm and
15 x 110 mm quick relea
Place the front wheel in the fork ends of the
fork. Push the axle through the fork end on the
non-drive side and hub.
Figure 41: Pushing the quick release in
Open the axle lever.
Turn the axle five to six complete revolutions
clockwise into the axle nut.
Close the quick release. The lever must be
tensioned to the point that it leaves a mark on
your hand.
The lever must be 1 to 20 mm ahead of the fork
leg in the closed position.
ses is the same.
5.3.4.2 Adjusting the FOX quick release
Figure 43: Structure of quick release from rear with (1) axle nut lock, (2) axle nut securing screw, (3) directional arrow, (4) axle setting value and (5) axle nut
Record the axle setting value (4) indicated by
the directional arrow (3).
Loosen the axle nut securing screw (2) with a
2.5 mm hex key by approx. four revolutions,
but do not remove the screw completely.
Turn the quick release lever to the open
position and loosen the axle by approx. four
revolutions.
Press the axle inward from the side of the open
lever. This pushes out the axle nut securing
screw so that you can turn it out of the way.
Push the axle further forward and turn the axle
nut clockwise to increase the lever tension or
anti-clockwise to reduce the lever tension.
Figure 42: Spacing between lever and fork leg
If the lever is tensioned too little or too much
when closed in the recommended position (1 to
20 mm ahead of the fork), the quick release
must be adjusted.
MY20B02-22_1.0_28.05.2019
Reinsert the axle nut lock and tighten the screw
to 0.9 Nm (8 in-lb).
Repeat the steps for installing the axle to check
proper installation and correct adjustment.
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Assembly
5.3.4.3 Mounting the wheel with Kabolt axles
The procedure for installing the 15 x 100 mm and
15 x 110 mm Kabolt axles is the same.
Place the front wheel in the fork ends of the
fork. Push the Kabolt axle through the fork end
on the non-drive side and hub.
Figure 44: Pushing the Kabolt axle in
Tighten the Kabolt axle screw to 17 Nm
(150 in-lb) with a 6 mm hex key.
Checking the headset backlash
To check the handlebar headset back
lash,
close the quick release lever on the stem.
Place the fingers of one hand on the upper
headset cup, pull the front wheel brake with the
other hand and try to push the ebike
backwards and forwards.
The headset cup halves must not move
towards one another while you are doing this.
Note that there may be noticeable backlash
due to worn-out bearing bushes or brake lining
backlash in suspension forks and disc brakes.
If there is headset backlash in the steering
headset, you must adjust it as soon as
possible; otherwise, the headset will become
damaged. You must make the adjustment as
described in the stem manual.
5.3.5 Ebike sale
Complete the data sheet on the operating
instructions envelope.
Adjust the ebike to the rider.
5.3.4.4 Checking the stem and handlebars
Checking connections
Stand in front of the ebike to check whether
the handlebars, stem and fork steerer are
firmly attached to one anot
her. Clamp the front
wheel between your legs. Grasp the handlebar
grips. Try to twist the handlebars towards the
front wheel.
The stem must not move or twist.
Firm hold
Place your entire body weight on the
handlebars with the quick release lever closed
to check that the stem is firmly in place.
The handlebars shaft must not move
downwards in the fork steerer.
If the handlebars shaft should move in the fork
steerer, increase the quick release lever
tensioning. To do so, turn the knurled nut
slightly in a clockwise direction with the quick
release lever open.
Set the stand and the shifter, and show the
purchaser the settings.
Instruct the operator or rider on how to use all
the ebike's functions.
Close the lever and check the stem is firmly in
position.
MY20B02-22_1.0_28.05.2019
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6 Operation
WARNING
!
CAUTION
!
CAUTION
!
Operation
6.1 Risks and hazards
Injuries and death caused by other road users
Other road users, trucks, cars or pedestrians often
underestimate the speed of ebikes. Likewise, other
road users frequently do not see ebike riders. This
may cause a crash with serious injuries or even
death.
Wear a cycling helmet and high-visibility,
reflective clothing.
Always take a defensive approach to riding.
Avoid the blind spots of vehicles turning off
and reduce your speed as a precaution when
other road users turn right.
Injuries and death caused by riding incorrectly
An ebike is not a bicycle. Incorrect riding and
underestimated sp
situations. This may cause a fall with serious
injuries or even death.
If you haven't ridden on a ebike for some
time, get accustomed to the speed before you
ride at speeds
level of assistance on your ebike gradually.
Practice hard braking on a regular basis.
Take and complete a riding safety course.
eeds soon result in hazardous
over 7.5 mph. Increase the
Risk of fire and burning due to hot motor
The motor housing becomes hot when riding.
Touching it may cause burns to the skin or other
objects.
Never touch the motor housing directly after
riding.
Never place the ebike on
surface, such as grass or wood, directly after
use.
Crash caused by soiling
Heavy soiling can impair ebike functions, such
as braking. This may cause a crash with injuries.
Remove coarse soiling before riding.
Crash caused by poor road conditions
Loose objects, such as branches and twigs, may
become caught in the wheels and cause a crash
with injuries.
Be aware of the road conditions.
Ride slowly and brake in good time.
Notice
Heat or direct sunlight can cause the tire pressure
to increase above the permitted maximum
pressure. This can destroy the tyres.
Never park the ebike in the sun.
On hot days, regularly check the tire pressure
and adjust it as necessary.
a flammable
Crash caused by loose clothing
Shoe laces, scarves and other loose items may
become entangled in the spokes on the wheels
and on the chain drive. This may cause a crash
with injuries.
Wear sturdy footwear and close-fitting
clothing.
MY20B02-22_1.0_28.05.2019
When riding downhill, high speeds may be
reached.
The ebike is only designed to exceed a speed of
20 mph for short periods. The tyres in particular
can fail if exposed to a continuous load.
Decelerate the ebike with the brakes if you
reach speeds greater than 20 mph.
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Operation
Notice
Moisture penetrating at low temperatures
may impair individual ebike functions due to
the open structural design.
Always keep the ebike dry and free from
frost.
If the ebike is to be used at temperatures
below 37 °F, the specialist dealer must
carry out an inspection and prepare the
ebike for winter usage first.
If you leave a key inserted when riding or
transporting the ebike, it may break off or the
locking system may open accidentally.
Remove the key from the battery lock
immediately after use.
We recommend that you attach the key to a
key ring.
Off-road riding subjects the joints in the arms to
severe strain.
6.1.2 Personal protective equipment
We recommend that you wear a suitable cycling
helmet. We also recommend that you wear sturdy
footwear and typical, close-fitting, reflective
clothing for bicycles.
Take a break from riding every 30 to
90 minutes, depending on the road surface
conditions
6.1.1 Ambient conditions
The ebike is designed for outdoor use.
You can be ride the ebike within a temperature
range between 41 °F and 95 °F. The drive
system is limited in its performance outside
this temperature range.
Operation temperature
You must also keep within the following
temperature ranges:
Transportation temperature
Ideal transportation temperature
Storage temperature
Ideal storage temperature
Operation temperature
41°F - 77°F
50 °F - 59 °F
41 °F - 77°F
50 °F - 59 °F
41 °F - 95°F
41 °F - 95 °F
Work environment temperature
Charging temperature
Table 32: Technical data for ebike
MY20B02-22_1.0_28.05.2019
59 °F - 77 °F
50 °F - 86 °F
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Operation
6.2 Error messages
6.2.1 Error message display
The drive system monitors itself continuously and
displays a number as an error message if a known
error is detected. The system may switch off
automatically depending on the type of error.
Code Description Method of resolution
10
11
12
20
21
23
24
25
26
30
40
41
42
43 Short circuit in motor.
The battery voltage is
too low.
The battery voltage is
too high.
The battery is almost
or completely
discharged.
Electrical
measurements are
incorrect.
The temperature
sensor is faulty.
The internal voltage is
outside the working
range.
Error in the motor
current measurement.
A software reset was
carried out.
Error in the push assist
system.
Overcurrent detected
in the motor.
Overcurrent detected
in the motor.
Fault in the motor
rotation.
Charge the battery with
the charger.
Switch off the system
completely using the OnOff button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
Charge the battery with
the charger.
Switch off the system
completely using the OnOff button on the batte
and then switch it on
again.
ry
Contact your specialist
dealer if the problem
persists.
Charge the battery with
the charger.
Switch off the system
completely using the OnOff button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
Reduce the motor load by
pedalling less or reducing
the level of assistance
Reduce the motor load by
pedalling less.
Switch off the system
completely using the OnOff button on the batte
and then switch it on
again.
ry
Contact your specialist
dealer if the problem
persists.
Code Description Method of resolution
Reduce the motor load by
44 Motor is overheating.
45
46
60
70
71
72
73
The software has
corrected an error
during motor rotation.
No motor movement
detected, although a
current >2A was
measured.
Interruption in data
exchange on the
CAN-BUS.
Pedal force not within
the valid range.
No pedal rotation
detected.
No pedal force
detected.
Connection to the
pedal force sensor
malfunctioning.
pedalling less or reducing
the level of assistance.
Switch off the system
completely using the OnOff button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
Check the cables and
connectors of all
components of the drive
system.
Switch off the system
completely using the OnOff button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
Switch off the system
completely using the OnOff button on the batter
80
Incorrect motor
parameter.
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
Make sure that the spoke
81 Speed not detected.
82
83 Error in program
84 Incorrect motor
Table 33: List of error messages
The program was
manipulated.
process.
parameter.
magnet is correctly
positioned opposite the
speed sensor.
Switch off the system
completely using the OnOff button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
y
Table 33: List of error messages
MY20B02-22_1.0_28.05.2019
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6.2.2 Battery error message
Code Description Method of resolution
Operation
All LEDs
flashing
First LED
flashing
No LEDs light upMechanical
Battery
defective.
Battery empty. Charging the battery
defect.
Contact your specialist
dealer.
Contact your specialist
dealer.
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Operation
CAUTION
!
3
4
5
1
2
3
6.3 Before the first ride
Crash caused by incorrectly adjusted torques
If a screw is fastened too tightly, it may break. If a
screw is not fastened enough, it may loosen. This
will cause a crash with injuries.
Always observe the indicated torques on the
screw or in the operating instructions.
Only a correctly adjusted ebike will guarantee
you the desired ride comfort and healthpromoting activity. Therefore adjust the saddle,
handlebars and the suspension to your body
the
and your preferred riding style before the first
ride.
6.3.1 Adjusting the saddle
6.3.1.1 Adjusting the saddle tilt
The saddle tilt must be adjusted to the seat
height, the saddle and handlebar position, and
the saddle shape to ensure an optimum fit. The
seating position can be optimised in this way if
needed. First, readjust the saddle after finding
the handlebar position you prefer.
Place the saddle tilt in the horizontal position to
adjust the ebike to your needs for i
nitial use.
Place your heel on the pedal and extend your
leg, so that the pedal is at the lowest crank
rotation point.
The rider sits straight on the saddle if the seat
is at an optimum height. If this is not the case,
you can adjust the length of the seat post to
your needs.
Figure 46: Optimal saddle height
6.3.2.1 Adjusting the seat height with quick release
Open the quick release on the seat post to
change the seat height. To do so, push the
clamping lever away from the seat post.
Figure 45: Horizontal saddle tilt
6.3.2 Determining the seat height
To determine the seat height safely, either push
the ebike near to a wall, so that you can lean on
the wall to support yourself or ask another person
to hold the ebike for you.
Climb onto the ebike.
MY20B02-22_1.0_28.05.2019
Figure 47: Seat post quick release (3)
The seat post quick release with clamping
lever (5) and setting bolt (4) in the open
position (1) and in the direction of the closed
position (2)
47
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Operation
CAUTION
!
3
4
2
1
e
tiert w
se Position zur Be
aber in einem spätere
ochmals montieren.
Sie den mitgelieferten Winkel mit de
orrichtung und stecken Sie die Hülle in die
Remotehebel
5
Oder
28
12
Set the seat post at the required height.
Crash caused by an excessively high seat post setting
A seat post with is set too high will cause the seat
post or the frame to break. This will cause a crash
with injuries.
Do not pull the seat post out of the frame
beyond the minimum insertion depth marking.
.
Figure 48: Detailed view of the seat post – examples of the minimum insertion depth marking
To close it, pu s h t h e seat post clamping lever a s
far as it will go into the seat post.
Lowering the saddle
To lower the saddle, press your hand down on the
saddle or sit on the saddle. Press the seat post
activation lever and hold it down.
Release the lever once you have reached the
required height.
Raising the saddle
Pull the seat post activation level.
Remove any pressure on the saddle and
release the lever once you have reached the required height.
6.3.2.3 Adjusting the seat position
The saddle can be shifted on the saddle frame.
The right horizontal position ensures an optimal
leverage position for legs. This prevents knee
pain and painful incorrect pelvis positions. If you
have displaced the saddle more than 10 mm, you
then need to adjust the saddle height again since
both settings affect one another.
To adjust the seat position safely, either push the
ebike near to a wall, so that you can lean on the
wall to support yourself or ask another person to
hold the ebike for you.
Check the clamping force of quick releases.
6.3.2.2 Height-adjustable seat post
Only applies to ebikes with this equipment
When using your seat post for the first time, you
must give it a firm push downwards to set it in
motion. This is due to the natural tendency of the
seal to repel oil from the seal surface. You only
need to do this before the first use or after a
longer period of non-use. Once you have
displaced the post through its deflection, the oil
spreads on the seal and the post begins to
function normally.
Figure 49: The seat post activation lever can be mounted either on the left (1) or the right (2) side of the handlebars
Climb onto the ebike.
Place the pedals into the vertical position (3
o'clock position) with your feet.
The rider is sitting in the optimal sitting position
if the knee cap perpendicular line runs through
the pedal axle. If the perpendicular line crosses
behind the pedal, bring the saddle forward. If
the perpendicular line crosses in front of the
pedal, bring the saddle back. Move the saddle
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Operation
90°
CAUTION
!
CAUTION
!
1
2
within its permitted displacement range only
(marked on the saddle stay).
Figure 50: Knee cap perpendicular line
The handlebars must only be adjusted while the
ebike is stationary.
Unfasten and adjust the designated screw
connections, and clamp them with the
maximum tightening torque for the clamping
screws of the handlebars.
6.3.3.2 Adjusting the height of the handlebars
Crash caused by incorrectly set clamping force
Excessively high clamping force will damage the
quick release and cause it to lose its function.
Insufficient clamping force will cause a
detrimental transmission of force. This can cause
components to break. This will cause a crash with
injuries.
Never fasten a quick release using a tool (e.g.
hammer or pliers).
Only use the clamping lever with the specified
set clamping force.
Open the clamping lever.
Pull the locking lever on the stem up, and
simultaneously pivot the handlebars into the
desired position.
6.3.3 Adjusting the handlebars
6.3.3.1 Adjusting the stem
Crash caused by loose stem
Incorrectly fastened screws may come loose due
to impact. The stem may no longer be firmly fixed
in its position as a result. This will cause a crash
with injuries.
Check the handlebars and the quick release
system are firmly in position after the first two
hours of riding.
You feel the locking lever click into place.
Pull out the handlebars to the required height.
Lock the quick release.
Figure 51: Open (2) and closed (1) clamping lever on the stem; by.schulz speedlifter used as an example
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Operation
CAUTION
!
WARNING
!
6.3.3.3 Turning the handlebars to the side
Only applies to ebikes with this equipment
Crash caused by incorrectly set clamping force
Excessively high clamping force will damage the
quick release and cause it to lose its function.
Insufficient clamping force will cause a
detrimental transmission of force. This will cause
a crash with injuries.
Never fasten a quick release using a tool (e.g.
hammer or pliers).
Only use the clamping lever with the specified
set clamping force.
Open the clamping lever.
Pull the locking lever on the stem up, and
simultaneously pivot the handlebars into the
desired position.
You feel the locking lever click into place.
Pull out the handlebars to the required height.
6.3.3.4 Checking the clamping force in quick releases
Open and close the quick releases on the stem
or the seat post.
The clamping force is sufficient if the clamping
lever can be moved easily from the open final
position into the middle and has to be pressed
with the fingers or base of the thumb from the
middle point onwards.
6.3.3.5 Adjusting the quick release clamping
force
If the clamping lever on the handlebars cannot
be moved into its final position, screw out the
knurled nut.
Tighten the knurled nut on the seat post if the
clamping lever's clamping force is not sufficient.
If you are unable to set the clamping force, the
specialist dealer will need to check the quick
release.
6.3.4 Adjusting the brake lever
6.3.4.1 Adjusting the pressure point on a Magura brake lever
Lock the quick release.
Figure 52: Pushing locking lever upwards – by.schulz speedlifter used as an example
Brake failure due to incorrect setting
If the pressure point is set with brakes where the
brake linings and brake disc have reached their
wear limit, the brakes may fail and cause an
accident with injury.
Before you set the pressure point, ensure that the brake linings and brake disc have not reached their wear limit.
The pressure point setting is adjusted using the
twist knob.
Turn the twist knob towards the plus (+)
symbol.
The brake lever moves closer to the handlebar
grip. Re-adjust the grip distance as necessary.
The lever pressure point activates sooner.
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Figure 53: Using the twist knob (1) to adjust the pressure
1
WARNING
!
1
2
point
6.3.4.2 Adjusting the grip distance
Crash caused by incorrectly set grip distance
If brake cylinders are set incorrectly or installed
wrongly, the braking power may be lost at any
time. This may cause a crash with injuries.
Operation
Figure 54: Brake lever grip distance
6.3.4.3 Adjusting the grip distance on a
Magura brake lever
Only applies to ebikes with this equipment
Use a T25 TORX® wrench to turn the setting
screw to adjust the grip distance.
Turn the setting screw in the minus (–) direction.
The brake lever moves closer to the handlebar
grip.
Once the grip distance has been set, check the
position of the brake cylinder and adjust it as
necessary.
Never correct the brake cylinder position without special tools. Have a specialist dealer correct it.
The brake lever grip distance can be adjusted
to ensure that it can be reached more easily.
Contact your specialist dealer if the brake
handle is too far from the handlebars or is
hard to use.
Turn the setting screw in the plus (+) direction.
The brake lever moves away from the
handlebar grip.
Figure 55: Using the setting screw (2) to adjust the distance from the brake lever to the handlebar grip (1)
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Operation
CAUTION
!
6.3.5 Adjusting the suspension of the Suntour fork
Only applies to ebikes with this equipment
The following Suntour forks can be installed in this
series of models:
Aion-35 Boost Air suspension fork
NCX Air suspension fork
NEX Steel suspension fork
XCM-ATB Steel suspension fork
XCM Steel suspension fork
XCR32 Air suspension fork
XCR34 Air suspension fork
Table 34: Overview of Suntour forks
Crash caused by incorrectly set suspension
6.3.5.1 Adjusting the negative deflection
Negative deflection (sag is compression of the
fork caused by the weight of the rider and their
gear (e.g. a backpack, the sitting position and the
frame geometry. This sag is not caused by riding.
Each rider has a different weight and sitting
position. The sag depends on the rider's position
and weight and should be between 15% and 30%
of the maximum fork deflection, depending on
ebike usage and preferences.
6.3.5.2 Adjusting the air suspension fork negative deflection
Only applies to ebikes with this equipment
The air valve is located under a cover on the
head of the left shock absorber. Screw off the
cover.
If the suspension is adjusted incorrectly, the fork
may become damaged, so that problems may
occur when steering. This will cause a crash with
injuries.
Never ride the ebike without air in the air
suspension fork.
Never use the ebike
without adjusting the
suspension fork to the rider's weight.
Notice
Settings on the chassis change riding
performance significantly. You need to get
used to
the ebike and break it in to prevent
accidents.
The adjustment shown here represents a basic
setting. The rider should change the basic setting
to suit the surface and his/her preferences.
It is advisable to make a note of the basic
setting. This way, it can be used as the starting
point for subsequent, optimised settings and to
safeguard against unintentional changes.
Figure 56: Screw caps in different designs
Screw a high-pressure pump onto the valve.
Pump the suspension fork up to the desired
pressure. Never exceed the recommended
maximum air pressure. Comply with the values
of the filling pressure table.
Remove the high-pressure pump.
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.
Rider weight AION, NEX XCR 32, XCR 34
< 121 lbs. 35 - 50 psi 40 - 55 psi
121 - 143 lbs.
143 - 165 lbs.
165 - 188 lbs.
188 - 210 lbs.
< 210 lbs. + 105 psi + 100 psi Max.
pressure 150 psi 180 psi
Table 35: Filling pressure pump of the Suntour air forks
50 - 60 psi 55 - 65 psi
60 - 70 psi 65 - 75 psi
70 - 85 psi 75 - 85 psi
85 - 100 psi 85 - 95 psi
Measure the distance between the crown and
the dust wiper of the fork. This distance is the
total deflection of the fork.
Push a temporarily attached cable tie
downward against the dust wiper of
the fork.
Put on your usual bicycling clothing, including
baggage.
Operation
6.3.5.3 Adjusting the steel suspension fork
negative deflection
Only applies to ebikes with this equipment
You can adjust the fork by tensioning the spring to
the rider's weight and their preferred riding style.
It is not the coil spring hardness which is adjusted;
it is its pre-tensioning. This reduces the fork's
negative deflection when the rider sits on the
ebike.
Sit on the ebike in your usual riding position
and support yourself (e.g. against a wall or
tree).
Get off the ebike without allowing it to deflect.
Measure the distance between the dust wiper
and the cable tie. This dimension is the sag.
The sag value should be between 15% (hard)
and 30% (soft) of the total fork deflection.
Increase or reduce the air pressure until you
have reached the desired sag.
Once the sag is correct, re-tighten the blue air
cover cap clockwise.
If you cannot achieve the desired sag, you may
need to make an internal adjustment. For this
purpose, contact your specialist dealer.
Figure 57: Negative deflection setting wheel on the suspension fork crown
The setting wheel may be located under a
plastic cover on the suspension fork crown.
Remove the plastic cover by pulling it off
upwards.
Turn the negative deflection setting wheel in a
clockwise direction to increase the spring pretensioning. Turn the negative deflection setting
wheel in an anti-clockwise direction to reduce
it.
The ideal setting in relation to the weight of the
rider has been achieved when the shock
absorber deflects 3 mm under the stationary
load of the rider. Reattach the cover after the
adjustment.
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Operation
1
2
CAUTION
!
6.3.5.4 Adjusting the rebound
Only applies to ebikes with this equipment
The rebound defines the speed at which the fork
rebounds after being loaded. The rebound setting
depends on the air pressure setting. Higher sag
settings require lower rebound settings.
Turn the rebound adjuster clockwise to the
closed position until it stops.
Figure 58: Suntour rebound adjuster (2) on the fork (1)
Turn the rebound adjuster anti-clockwise.
Adjust the rebound in such a way that the fork
rebounds quickly, but without bottoming out
upward during testing. Bottoming out is where
the fork rebounds too quickly and stops moving
abruptly once it has reached the full rebound
distance. You will hear and feel a slight knock
when this occurs.
6.3.6 Adjusting the suspension of the
FOX fork
Only applies to ebikes with this equipment
Crash caused by incorrectly set suspension
If the suspension is adjusted incorrectly, the fork
may become damaged, so that problems may
occur when steering. This will cause a crash with
injuries.
Never ride the ebike without air in the air
suspension fork.
Never use the ebike without adjusting the
suspension
Settings on the chassis change riding
performance significantly. You need to get
used to the ebike and break it in to prevent
accidents.
The adjustment shown here represents a basic
setting. The rider should change the basic setting
to suit the surface and his/her preferences.
It is advisable to make a note of the basic
setting. This way, it can be used as the starting
point for subsequent, optimised settings and to
safeguard against unintentional changes.
fork to the rider's weight.
Notice
6.3.6.1 Adjusting the negative deflection
Negative deflection (sag is compression of the
fork caused by the weight of the rider and their
gear (e.g. a backpack, the sitting position and the
frame geometry. This sag is not caused by riding.
Each rider has
position. The sag depends on the rider's position
and weight and should be between 15% and 20%
of the maximum fork deflection, depending on
ebike usage and preferences.
a different weight and sitting
When adjusting the sag, ensure that each
compression adjuster is in the open
turned clockwise until it stops.
position, i.e.
The pressure is to be measured at an ambient
temperature of 70 to 75 °F.
The air valve is located under a blue cover on
the head of the left shock absorber. Screw off
the cover anti-clockwise.
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Operation
1
Place a high-pressure pump on the valve.
Pump the suspension fork up to the desired
pressure. Never exceed the recommended
maximum air pressure. Comply with the values
of the filling pressure table.
Remove the high-pressure pump.
Rider weight Rhythm 34 Rhythm 36
Minimum air
pressure
54 - 59 kg 58 psi 55 psi
59 - 64 kg 63 psi 59 psi
64 - 68 kg 68 psi 63 psi
68 - 73 kg 72 psi 67 psi
73 - 77 kg 77 psi 72 psi
77 - 82 kg 82 psi 76 psi
82 - 86 kg 86 psi 80 psi
86 - 91 kg 91 psi 85 psi
91 - 95 kg 96 psi 89 psi
95 - 100 kg 100 psi 93 psi
100 - 104 kg 105 psi 97 psi
104 - 109 kg 110 psi 102 psi
109 - 113 kg 114 psi 106 psi
Max. pressure 120 psi (8.3 bar) 120 psi (8.3 bar)
40 psi (2.8 bar) 40 psi (2.8 bar)
Measure the distance between the dust wiper
and the O-ring or cable tie. This dimension is
the sag. The recommended sag value is
between 15% (hard) and 20% (soft) of the
"total fork deflection."
Increase or reduce the air pressure until you
have reached the desired sag.
Once the sag is correct, re-tighten the blue air
cover cap clockwise.
If you cannot achieve the desired sag, you may
need to make an internal adjustment. For this
purpose, contact your specialist dealer.
6.3.6.2 Adjusting the rebound
The rebound defines the speed at which the fork
rebounds after being loaded. The rebound setting
depends on the air pressure setting. Higher sag
settings require lower rebound settings.
Turn the rebound adjuster clockwise to the
closed position until it stops.
Table 36: Filling pressure table of the FOX air fork
Measure the distance between the crown and
the dust wiper of the fork. This dis
tance is the
"total deflection of the fork."
Push
the O-ring downward against the dust
wiper of the fork. If an O-ring is not available,
attach a cable tie to the stanchion temporarily.
Put on your usual bicycling clothing, including
baggage.
Sit on the ebike in your usual riding position
and support yourself (e.g. against a wall or
tree).
Get off the ebike without allowing it to deflect.
Figure 59: FOX rebound adjuster (1) on the fork
Turn the rebound adjuster anti-clockwise.
Adjust the rebound in such a way that the fork
rebounds quickly, but without bottoming out
upward during testing. Bottoming out is where
the fork rebounds too quickly and stops moving
abruptly once it has reached the full rebound
distance. You will hear and feel a slight knock
when this occurs.
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Operation
1
6.3.7 Setting the Suntour rear frame damper
Only applies to ebikes with this equipment
6.3.7.1 Adjusting the negative deflection
Notice
If the air pressure in the rear frame damper is
exceeded or undershot, the damper can be
permanently damaged.
Do not exceed the maximum air pressure of
300 psi (20 bar).
Negative deflection (sag) is compression of the
rear frame dampe
rider and their gear (e.g. a backpack), the sitting
position and the frame geometry. This sag is not
caused by riding. Each rider has a different weight
and sitting position. The sag depends on the
rider's position and weight and should be between
25% and 30% of the maximum Rear frame
damper, depending on ebike usage and
preferences.
r caused by the weight of the
Measure the distance between the rubber air
chamber seal and the O-ring. This dimension is
the sag. The recommended sag value is
between 15% (hard) and 25% (soft) of the
"total damper deflection."
Increase or reduce the air pressure until you
have reached the desired sag.
6.3.7.2 Adjusting the rebound
The rebound defines the speed at which the rear
frame damper rebounds after being loaded. The
rebound setting depends on the air pressure
setting. Higher sag settings require lower rebound
settings.
Set the compression adjuster to the OPEN
position so that the sag setting is not affected.
Remove the cap on the air valve.
Attach a high-pressure damper pump to
the
valve.
Adjust the air pressure of the damper so that it
corresponds to your weight.
Remove the high-pressure pump.
Measure the distance between the rubber air
chamber seal and the end of the damper. This
distance is the "total damper deflection".
Put on your usual bicycling clothing, including
baggage. Sit on the ebike in your usual riding
position and support yourself against an object
such as a wall or tree.
Push the O-ring downward against the rubber
air chamber seal.
Get off the ebike without allowing it to deflect.
Figure 60: Suntour rebound adjuster wheel (1) on the rear frame damper
Turn the rebound adjuster wheel in the
– direction to increase rebounding.
Turn the rebound adjuster wheel in the
+ direction to reduce compressive deflection
movements.
6.3.7.3 Setting the compression
The compression damper setting of the rear frame
damper makes it possible to set the damper
according to the conditions of the ground. The
compression damper setting specifies the speed
at which the rear frame damper deflects after
being loaded.
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Figure 61: Suntour compression adjuster wheel (1) on the
1
25-30%
2
1
3
4
5
rear frame damper
Turn the compression adjuster wheel in the
– direction to increase rebounding.
Turn the compression adjuster wheel in the
+ direction to reduce compressive deflection
movements.
Operation
Attach the high-pressure pump to the damper.
Slowly compress the damper over 25% of the
deflection 10 times until you have reached the
desired pressure. This equalises the air
pressure between the positive and negative air
chambers, and the pressure indication on the
pump manometer changes accordingly.
Remove the high-pressure pump.
6.3.8 Setting the FOX rear frame damper
Only applies to ebikes with this equipment
6.3.8.1 Adjusting the negative deflection
Notice
If the air pressure in the rear frame damper is
exceeded or undershot, the damper can be
permanently damaged.
Do not exceed the maximum air pressure of
350 psi (24.1 bar). The minimum air suspension
pressure of 50 psi (3.4 bar) must be complied
with.
Negative deflection (sag) is compression of the
rear frame damper caused by the weight of the
rider and their gear (e.g. a backpack), the sitting
position and the frame geometry. This sag is not
caused by riding. Each rider has a different weight
and sitting position. The sag depends on the
rider's position and weight and should be between
25% and 30% of the maximum Rear frame
damper, depending on ebike usage and
preferences.
Set the compression adjuster to the OPEN
position.
Adjust the air pressure of the damper so that it
corresponds to your weight.
Figure 62: FOX rear frame damper
The negative deflection (2) is the distance
between the O-ring (4) and the rubber air
chamber seal (1). The total deflection of the rear
frame damper (5) is the distance between the end
of the rear frame damper (3) and the rubber air
chamber seal (1)
Measure the distance between the rubber air
chamber seal (1) and
the end of the
damper (3). This distance is the "total damper
deflection" (5).
Put on your usual bicycling clothing, including
baggage. Sit on the ebike in your usual riding
position and support yourself against an object
such as a wall or tree.
Push the O-ring (4) downward against the
rubber air chamber seal (1).
Get off the ebike without allowing it to deflect.
Measure the distance between the rubber air
chamber seal and the O-ring. This dimension is
the sag. The recommended sag value is
between 25% (hard) and 30% (soft) of the
"total damper deflection" (5).
Increase or reduce the air pressure until you
have reached the desired sag.
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Operation
1
6.3.8.2 Adjusting the rebound
The rebound defines the speed at which the rear
frame damper rebounds after being loaded. The
rebound setting depends on the air pressure
setting. Higher sag settings require lower rebound
settings.
Figure 63: FOX rebound adjuster wheel (1) on the rear frame damper
Turn the rebound adjuster clockwise to the
closed position until it stops.
Air pressure (psi) Recommended rebound setting
< 100 Open (anti-clockwise)
100 - 120 11
120 - 140 10
140 - 160 9
160 - 180 8
180 - 200 7
200 - 220 6
220 - 240 5
240 - 260 4
260 - 280 3
280 - 300 2
Table 37: Filling pressure table of the FOX air fork
6.3.9 Retracting the brake linings
New brake linings take time to break in and adjust
to their final braking force.
Accelerate ebike to about 20 mph.
Brake ebike until it comes to a halt.
Determine your rebound setting based on the
air pressure. Turn the rebound adjuster back
anti-clockwise by the number of clicks
specified in the table below:
Repeat process 30–50 times.
The brake linings and brake discs are now
retracted and provide optimal braking power.
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6.4 Accessories
WARNING
!
CAUTION
!
CAUTION
!
We recommend a parking stand into which either
the front or rear
for ebikes which do not have a kickstand. The
following accessories are recommended:
Description Article number
Protective cover for electrical
components
Panniers,
system component*
Rear wheel basket,
system component*
Bicycle box,
system component*
Parking stand,
universal stand
Table 38: Accessories
*System components are matched to the pannier
rack and provide sufficient stability due to special
transmission of force.
**System components are matched to the drive
system.
6.4.1 Child seat
wheel can be inserted securely
080-41000 ff
080-40946
051-20603
080-40947
XX-TWO14B
Operation
Risk of crushing due to exposed springs
The child may crush his/her fingers on exposed
springs or open mechanical parts of the saddle or
the seat post.
Never install saddles with exposed springs if a
child seat is being used.
Never install seat posts with suspension with
open mechanical parts or exposed springs if a
child seat is being used.
Notice
Observe the legal regulations on the use of
child seats.
Observe the operating and safety notes f
child seat system.
Never exceed the total weight of the ebike.
The specialist dealer will advise you on choosing
a suitable child seat system for the child and the
ebike.
or the
Crash caused by incorrect child seat
Neither the pannier rack nor the ebike down
tube are suitable for child seats and may
break. Such a
n incorrect position may cause a
crash with serious injuries for the rider and the
child.
Never attach a child seat to the saddle, handlebars or down tube.
Crash caused by improper handling
When using child seats, the ebike's handling
characteristics and stability change considerably.
This can cause a
loss of control, a crash and
injuries.
You should practice how to use the child seat
safely before using the ebike in public
spaces.
The specialist dealer must mount the child seat
the first time to ensure that it is safely fitted.
When installing a child seat, the specialist dealer
makes sure that the seat and the fastening
mechanism for the seat are suitable for the
ebike and that all components are installed and
firmly fastened. They will also ensure that shift
cables, brake cables, hydraulic and electrical
cables are adjusted as necessary, the rider's
freedom of movement is not restricted and the
ebike's permitted total weight is not exceeded.
The specialist dealer will provide instruction on
how to handle the ebike and the child seat.
The specialist dealer will advise you on choosing
a suitable child seat system for the child and the
ebike.
The specialist dealer must mount the child seat
the first time to ensure that it is safely fitted.
When installing a child seat, the specialist dealer
makes sure that the seat and the fastening
mechanism for the seat are suitable for the
ebike and that all components are installed and
firmly fastened. They will also ensure that shift
MY20B02-22_1.0_28.05.2019
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Operation
CAUTION
!
cables, brake cables, hydraulic and electrical
cables are adjusted as necessary, the rider's
freedom of movement is not restricted and the
ebike's permitted total weight is not exceeded.
The specialist dealer will provide instruction on
how to handle the ebike and the child seat.
6.4.2 Bicycle trailers
Crash caused by brake failure
The brake may not work sufficiently if there is an
excessive trailer load. The long braking distance
can cause a crash or an accident and injuries.
Never exceed the specified trailer load.
Notice
The operating and safety notes for the trailer
system must be observed.
The statutory regulations on the use of bicycle
railers must be observed.
6.4.3 Pannier rack
The specialist dealer will advise on choosing a
suitable pannier rack.
The specialist dealer
the first time to ensure that it is safely fitted.
When installing a pannier rack, the specialist
dealer will make sure that the fastening
mechanism for the rack is suitable for the ebike
and that all components are installed and firmly
fastened. They will also ensure that shift cables,
brake cables and hydraulic and electrical lines are
adjusted as necessary, the rider's freedom of
movement is not restricted and the permitted
total weight of the ebike is not exceeded.
The specialist dealer will provide instruction on
how to handle the ebike and the pannier rack.
must mount the pannier rack
Only use type-approved coupling systems.
An ebike which is approved for towing a trailer
will bear
an appropriate adhesive label. Only
bicycle trailers with a support load and total
mass which do not exceed the permitted values
may be used.
Figure 64: Trailer sign
The specialist dealer will advise on choosing a
suitable trailer system for the
ebike. The
specialist dealer must install the trailer the
first time to ensure that it is safely fitted.
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Operation
CAUTION
!
6.5 Before each ride 6.6 Check list before each ride
Check the ebike before each ride.
Do not use the ebike if there is evidently
Crash caused by difficult-to-spot damage
something wrong with it.
If the ebike topples over or you have a fall or an
accident, there may be difficult-
to-spot damage to
components such as the brake system, quick
releases or frame. This may cause a crash with
injuries.
Take the ebike out of service and have a
specialist dealer carry out an inspection.
Crash caused by material fatigue
Intensive use can cause material fatigue. A
component may suddenly fail in case of material
fatigue. This may cause a crash with injuries.
Remove the ebike from service immediately if
there are any signs of material fatigue. Have
the specialist dealer check the state.
Have the specialist dealer carry out a basic
inspection regularly. During
the inspection, the
specialist dealer will inspect the ebike for any
signs of material fatigue on the frame, fork,
suspension element mountings (if there are
any) and components made of composite
materials.
Carbon becomes brittle when exposed to heat
radiation such as heating. This can cause the
carbon part to break and result in a crash with
injuries.
Check that the ebike is complete.
Check the battery is firmly in place.
Check that the lighting, reflector and brake, for instance,
are sufficiently clean.
You must check that the mudguards, the pannier rack and
the chain guard are securely installed.
Check that the front and rear wheels run true. This is
particularly important if the ebike been transported or
secured with a lock.
Check the valves and the tire pressure. Adjust as
necessary before each ride.
If the ebike has a hydraulic rim brake, check whether the
locking levers are fully closed in their final positions.
Check the front and rear wheel brakes to make sure that
they are working properly. To do so, push the brake levers
while stationary to check whether resistance is generated
in the usual brake lever position. The brake must not lose
any brake fluid.
Check that the driving light is working.
Check for unusual noises, vibrations, smells, staining,
deformation, cracks, scores, abrasion and wear. This
indicates material fatigue.
Inspect suspension system for cracks, dents, bumps,
parts or leaking oil. Look at concealed sections on the
ebike's lower surface.
Use body weight to compress suspension system. Adjust to
the optimum sag value if suspension is too soft.
Never expose carbon parts on the ebike to
strong sources of heat.
MY20B02-22_1.0_28.05.2019
If quick releases are used check them to make sure that
they are fully closed in their end position. If quick release
axle systems are used, make sure that all attachment
screws are tightened to the correct torque.
Be alert to any unusual operating sensations when braking,
pedalling or steering.
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6.7 Using the kickstand
CAUTION
!
CAUTION
!
CAUTION
!
Operation
Crash caused by unsecured baggage
Crash caused by a lowered kickstand
The kickstand does not fold up automatically.
There is a risk of crashing if riding with the
kickstand lowered.
Raise the kickstand completely before the
ride.
Notice
The ebike's force of weight may cause the
kickstand to sink into soft ground and the
ebike may topple over.
The ebike must be parked on firm, level
ground only.
It is particularly important to check that the
ebike is stable if it is equipped with
accessories or loaded with baggage.
6.7.1 Raising the kickstand
Use your foot to raise the kickstand completely
before setting off.
Loose or unsecured objects on the pannier rack,
e.g. belts, may become caught in the rear wheel.
This may cause a crash with injuries.
Objects which are fastened to the pannier rack
may cover the ebike's reflectors and the driving
light. Other users may not see the ebike on
public roads as a result. This may cause a crash
with injuries.
Secure any objects which are attached to the
pannier rack sufficiently.
Objects fastened to the pannier rack must
never cover the reflectors, the headlight or the
rear light.
Crushing the fingers in the spring flap
The spring flap on the pannier rack operates with
a high clamping force. There is a risk of crushing
the fingers.
Never allow the spring flap to snap shut in an
uncontrolled manner.
Be careful where you position your fingers
when closing the spring flap.
6.7.1.1 Parking the ebike
Use your foot to lower the kickstand completely
before parking.
Park the ebike carefull
stable.
y and check that it is
6.8 Using the pannier rack
Crash caused by loaded pannier rack
The ebike is handled differently with a loaded
pannier rack, in particular when the rider needs
to steer and brake. This can lead to a loss of
control. This may cause a crash with injuries.
You should practice how to use a loaded
pannier rack safely before using the ebike in
public spaces.
Notice
The maximum load bearing capacity is indicated
on the pannier rack.
Never exceed the permitted total weight when
packing the ebike.
Never exceed the maximum load bearing
capacity of the pannier rack.
Never modify the pannier rack.
Distribute the baggage as evenly as possible
on the left- and right-hand side
We recommend the use of panniers and
baggage baskets.
of the ebike.
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6.9 Rechargeable battery
WARNING
!
WARNING
!
CAUTION
!
Risk of fire and explosion due to faulty battery
The safety electronics on a damaged or faulty
battery may fail. The residual voltage can cause a
short circuit. The battery may self-ignite and
explode.
Remove batteries with external damage from
service immediately and never charge them.
Only operate the battery and accessories if
they are in perfect condition.
Operation
Chemical burns to the skin and eyes caused by faulty battery
Liquids and vapours may leak from a damaged or
faulty battery. Excessive temperatures can also
cause liquid to leak from the battery and the
battery will become damaged. Such liquids can
irritate the airways and cause burns.
Avoid contact with leaked liquids.
Immediately consult a doctor in case of
contact with the eyes or any discomfort.
Only use batteries which are approved for use
your ebike.
Do not use the battery with defective
connecting cables or defective contacts.
Use the battery with
only. This is the only way that the battery will
be protected from dangerous overloading.
If the battery becomes deformed or begins to
smoke, keep at a safe distance, disconnect the
power supply at the socket, and notify the fire
service immediately.
Never extinguish a damaged battery
water or allow it to come into contact with
water.
If a battery is dropped or struck
signs of external damage, remove it from
service and observe it for at least 24 hours.
Faulty batteries are hazardous g
Dispose of faulty batteries properly and as
quickly as possible.
Store in a dry place until disposal. Never stor
in the vicinity of flammable substances.
Never open or repair the batte
BMZ Systems e-bikes
with
but shows no
oods.
ry.
In case of contact with the skin, rinse off
immediately with water.
Ventilate the room well.
Protect the battery against heat over 140 °F,
e.g. against permanent direct sunlight.
Risk of fire and explosion due to short circuit
Small metal objects may jumper the electrical
connections of the battery. The battery may selfignite and explode.
Keep paper clips, screws, coins, keys and
other small parts away and do not insert them
into the battery.
Risk of fire and explosion due to penetration by water
The battery is only protected from simple spray
water. Penetration by water can cause a short
circuit. The battery may self-ignite and explode.
Never immerse the battery in water.
Never clean the battery with pressure washer
e
If there is reas
have entered into the battery, the battery must
be removed from service.
on to believe that water may
on
Charge the battery before use. Only use the
Avoid wide temperature fluctuations.
Do not use the battery at altitudes higher than
MY20B02-22_1.0_28.05.2019
charger included in the scope of delivery.
2,000 m.
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Operation
CAUTION
!
Notice
If you leave a key inserted when riding or
transporting the ebike
locking system may open accidentally.
Remove the key from the battery lock
immediately after use.
We recommend that you attach the key to a
key ring.
Switch off the bat ter y a n d t h e d r i v e s y st e m b e f o r e
removing or inserting the battery.
6.9.1 Removing the battery
Open the battery lock with the key.
The battery is released and falls into the
retainer guard.
Hold the battery in your hand from below.
the other hand to push on the retainer guard
from above.
The battery is released and falls into the hand.
Remove the battery from the frame.
Remove the key from the lock.
6.9.2 Inserting the battery
Place the battery into the lower mount with the
contacts facing the front.
Flip the battery up, so that it is held by the
retainer guard.
Push the battery upwards so that it audibly
clicks into place.
Check the battery to make sur
place.
Lock th
battery may fall out of the mount when you
open the lock.
Remove the key from the lock.
e battery with the key. Otherwise the
, it may break off or the
Use
e it is firmly in
6.9.3 Charging the battery
Fire caused by overheated charger
The charger heats up when charging the battery.
In case of insufficient cooling, this can result in
fire or burns to the hands.
Never use the charger on a highly flammable
surface (e.g. paper, carpet etc.).
Never cover the charger during the charging
process.
Never leave a battery charging unattended.
Electric shock caused by penetration by water
If water penetrates into the charger, there is a risk
of electric shock.
Never charge the battery outdoors.
Electric shock in case of damage
Damaged chargers, cables and plug connectors
increase the risk of electric shock.
Check the charger, cable and plug connector
before each use. Never use a damaged
charger.
Risk of fire and explosion caused by damaged battery
The safety electronics on a damaged or faulty
battery may fail. The residual voltage can cause a
short circuit. The battery may self-ignite and
explode.
If the battery becomes deformed or begins to
smoke, keep at a safe distance, disconnect the
power supply at the socket, and notify the fire
service imm
Never extinguish a damaged battery with
water or allow it to come into contact with
water.
ediately.
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Operation
Notice
If an error occurs during the charging process,
a system message is displayed. Remove the
charger and battery from operation
immediately and follow the instructions.
The ambient temperature during the charging
process must be within the range from
50 °F to 86 °F.
Charging temperature
The battery can remain on the
removed for charging.
Interrupting the charging process does not
damage the battery.
Remove the rubber cover from the battery.
Connect the mains plug of the charger to a
normal domestic, grounded socket.
Connection data 230 V, 50 Hz
Connect the charging cable to the battery's
charging port. Only use the charger supplied in
the scope of delivery.
50 °F - 86 °F
ebike or can be
6.9.4 Waking the battery
When not used for a longer period, the battery
switches to sleep mode for self-protection. The
LEDs on the operating status and battery level
indicator do not light up.
Press the On-Off button (battery).
The operating status and battery level indicator
shows the charge level.
The charging process starts automatically.
During the charging process the operating
status and battery level indicator shows the
charge level. When the drive system is
switched on, the display screen will show the
charging process.
LED 1,2,3,4,5 Battery level
100 - 80%
79 - 60%
59 - 40%
39 - 20%
19 - 10%
9 - 0%
Table 39: Battery level indicator
The charging process is complete when the
LEDs on the operating status and battery level
indicator go out.
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6.10 Electric drive system
CAUTION
!
6.10.1 Switching on the electric drive system
Crash caused by lack of readiness for braking
When it is switched on, the drive system can be
activated by the application of force on the
pedals. There is a risk of a crash if the drive is
activated unintentionally, and the brake is not
reached.
Never start the electric drive system, or switch
it off immediately, if the brake cannot be
reached safely and reliably.
A sufficiently charged battery has been inserted
into the ebike
The battery is firmly positioned. The key has been
removed.
.
Operation
Press the On-Off button (operating element).
or
Press the On-Off button (battery) briefly.
The indicator will switch on after a few
seconds.
If the drive system is switched on, the drive is
activated as soon as the pedals are moved with
sufficient force.
6.10.2 Switching off the drive system
The system switches off automatically several
minutes after the last command. The following
options are available to manually switch off the
drive system:
Press the On-Off button (operating element).
or
Press the On-Off button (battery) for a long
time.
The display and LEDs on the battery level
indicator disappear.
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Operation
CAUTION
!
1
6.11 Control panel with display
6.11.1 Using the driving light
To switch on the driving light, the drive system
needs to be switched on first.
Press the up button for a long time
(> 1 second).
The headlight is now switched on. The
backlight switches from daytime to night mode.
The driving light symbol is activated.
The interface daytime and night modes are
displayed as follows:
Press the up button for a long t
(> 1 second).
The headlight is switched off. The b
switches from night to daytime mode. The
driving light symbol is deactivated.
6.11.2 Using the push assist system
ime
acklight
Notice
The pedals turn when using the push assist due
to the system design.
You must steer the ebike securely with both
hands when using push assist.
Allow for eno
pedals.
Never use a push assist for slow riding.
The push assist helps the rider to push the
ebike.
The maximum speed can be 3.7 mph
here.
Press the down button for a long time
(> 2 seconds).
The push assist is activated. The push assist
symbol is displayed.
.
ugh freedom of movement for the
Injury from pedals or wheels
The pedals and the drive wheel turn when the
push assist system is used. There is a risk of
injury if the ebike whee
ls are not in contact with
the ground when the push assist system is used
(e.g. when carrying the ebike up stairs or when
placing it on a bicycle rack).
Only use the push assist mod
e when pushing
the ebike.
You must steer the ebike securely with both
hands when using push assist.
Allow for enough freedom of movement for the
pedals.
Crash caused by strong acceleration
If the pedals are pressed with the push assist
activated, the ebike accelerates rapidly. This
may cause a crash with injuries.
Never mount the ebike with the push assist
activ
ated.
Figure 65: Indicator when push assist system activated with push assist symbol (1)
Release the push assist button to shut off the
push assist.
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Operation
1 2 3 4 5
1 2 3
6.11.3 Using the USB port
Notice
Any moisture which enters through the USB port
may trigger a short circuit in the display.
Regularly check the position of the rubber
cover on the USB port and adjust it as
necessary.
The USB port can be used to operate external
devices which can be connected using a standard
micro A/micro B USB 2.0 cable.
Open the protective flap on the USB port.
Using a suitable USB cable, connect the USB
interface and the desired end device.
The "CHARG" screen will appear briefly on the
display.
Replace the protective flap after using the
port.
6.11.4 Selecting the level of assistance
Press the up button.
The level of assistance is increased.
Press the down button.
The level of assistance is reduced.
Figure 66: Level of assistance indicators
Colour Designation
1Grey Off
2 Green ECO
3 Yellow Tour
4 Orange Sport
5Red Turbo
Table 40: Overview of level of assistance
USB
6.11.5 Switching the journey information
Press the function button briefly.
The function display shows three different items of
information one after the other:
Figure 67: Journey information indicator
Colour Designation
1 Trip time Trip
2 Overall distance
(ODO)
3 Average speed (AVG
Speed)
Table 41: Overview of journey information
Range
Maximum speed (Max
Speed)
6.11.6 Changing the system information
The rider can change the values of the system
settings.
Screen display Function
UNI T S ETT I N G Change units
BAC K L I GHT SE T T IN G Set the backlight brightness
CLOCK SETTING Set clock
PASSWORD SETTING Change password
TIME PERIOD FOR
AUTOMATIC SHUTOFF
RESET TO FACTORY
SETTING
Table 42: List of system settings
Set time period for automatic shutoff
Reset to factory setting
The drive system must be switched on for at least
10 seconds.
Press the function button for a long time
(> 3 seconds).
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Operation
The settings menu will open The rider can read or
change all information in the settings menu. The
activated menu item is highlighted in yellow.
Figure 68: Settings menu
The settings menu closes if the rider does not
make an input within ten seconds.
You can use the up button and down button to
scroll through the menu.
Press on the function button to open a sub-
menu option.
6.11.6.2 Setting the backlight
Open the BACKL I G HT menu sub-option in
the settings menu.
Press on the up
button or down
button briefly to
select the brightness
le ve l. You ca n c ho os e
between1to5.
Press on the
function button
briefly.
Figure 70: Setting the backlight
The selected unit is saved and will be used
om now on. The settings menu is open.
fr
6.11.6.3 Changing the password
Open the START PASSWORD menu sub-
option in the settings menu.
Press the function button
for a long time
(> 3 seconds) to change the setting or return to
the main display screen. You can also select the
EX IT menu option and press on the function
button briefly to close the settings menu.
6.11.6.1 Setting units
Open the UNIT menu sub-option in the
settings menu
.
Press the up button
or down button
briefly to select km/h
ki lo me tr es pe r h ou r)
(
or MPH (miles per
hour)
Press on the
function button
briefly.
Press on the up
button or down
button briefly to
change the number in
the password.
Press on the function
button briefly.
The new password is
saved and will be
used from now on.
The settings menu is
open.
Figure 71: Changing the password
Figure 69: Selecting units
The selected unit is saved and will be used
from now on. The settings menu is open.
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Operation
6.11.6.4 Setting the automatic disconnect time
Open the AUTO OFF menu sub-option in the
settings menu.
Press on the up
button or down button
briefly to select the
disconnect time.
Press on the function
button briefly.
The disconnect time is
saved and will be used
om now on. T
fr
he
settings menu is open.
Figure 72: Setting the automatic disconnect time
6.11.6.5 Resetting the settings
Open the RESET menu sub-option in the
settings menu.
6.11.6.6 Setting the clock
Open the CLOCK menu sub-op
tion in the
settings menu.
Press on the up button
or down button briefly
to set the time.
Press on the function
button briefly.
Press on the up button
or down button briefly
to set the minutes.
Figure 74: Setting the clock
Press on the function button briefly.
The set time is saved and will
be used from
now on. The settings menu is open.
Press on the up button
or down button briefly
to select Y E S.
Press on the function
button briefly.
All settings are re-set
to the factory s
The settings menu is
open.
Figure 73: Resetting the settings
ettings.
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6.12 Brake
DANGER
!
DANGER
!
WARNING
!
Operation
After swallowing
Hydraulic fluid can be fatal if it is swallowed and penetrates into the respiratory system
Hydraulic fluid may leak out after an accident or
due to material fatigue. Hydraulic fluid can be
fatal if swallowed and inhaled.
First aid treatment
Wear gloves and safety goggles as protective
equipment. Keep unprotected persons away.
Remove those affected from the danger area to
fresh air. Never leave those affected unattended.
Ensure sufficient ventilation.
Immediately remove clothing items contaminated
with hydraulic fluid.
Serious slip hazard due to hydraulic flu
leakage.
Keep away from naked flames, hot surfaces and
sources of ignition.
Avoid contact with skin and eyes.
id
Rinse out mouth with water. Never induce
vomiting! Risk of aspiration!
Place a person lying on their back who is
vomiting in a stable recovery position on their
side. Seek medical advice immediately.
Environmental protection measures
Never allow hydraulic fluid to flow into th
sewage system, surface water or groundwater.
Notify the relevant authorities if fluid
the ground or pollutes water bodies or the
sewage system.
Crash caused by brake failure
Oil or lubricant on the brake disc in a disc brake
or on the rim of a rim brake can cause the brake
to fail completely. This may cause a crash with
serious injuries.
e
penetrates
Do not inhale vapours or aerosols.
After inhalation
Take in fresh air; consult doctor if any
discomfort.
After skin contact
Wash affected skin with soap and water and
rinse well. Remove contaminated clothing
Consult doctor if any pain or discomfort.
After contact with eyes
Rinse eyes under flowing water for at leas
minu
tes with the lids open; also rinse under
Consult eye doctor if pain or discomfort
continues.
pain or
.
t ten
lids.
Never allow oil or lubricant to come into contact
with the brake disc or brake linings or on the rim
of a rim brake.
If the brake linings have come into contact with oil
or lubricant, contact a dealer or a workshop to
have the components cleaned or replaced.
If the brakes are applied continuously for a long
time (e.g. while riding downhill for a long time),
the fluid in the brake system may heat up. This
may create a vapour bubble. This will cause air
bubbles or any water contained in the brake
system to expand. This may suddenly make the
lever travel wider. This may cause a crash with
serious injuries.
Release the brake regularly when riding dow
for a longer period of time.
nhill
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Operation
WARNING
!
CAUTION
!
CAUTION
!
1
2
Amputation due to rotating brake disc
The brake disc in disc brakes is so sharp that it
can cause serious injuries to fingers if they are
inserted into the disc brake openings.
Always keep fingers well away from the rotating brake disc.
Crash caused by wet conditions
The tyres may slip on wet roads. In wet conditions
you must also expect a longer braking distance.
The braking sensation differs from the usual
sensation. This can cause loss of control or a
crash, which may result in injuries.
Ride slowly and brake in good time.
Crash caused by incorrect use
Handling the brake improperly can lead to loss of
control or crashes, which may result in injuries.
Crash after cleaning or storage
The brake system is not designed for
an ebike which is placed on its side or turned
upside down. The brake may not function
correctly as a result. This can cause a crash,
which may result in injuries.
If the ebike is placed on its side or turned
upside down,
before setting off to ensure that it works as
normal.
Never use the ebike if it no longer brakes as
normal. Consult a specialist dealer.
The drive force of the motor is shut off during the
ride as soon as the rider no longer pedals. The
drive system does not switch off when braking.
In order to achieve optimum braking results, do
not pedal while braking.
apply the brake a couple of times
use on
6.12.1 Using the brake lever
Shift your body weight backwards and down as
far as possible.
Practice braking and emergency braking before
using the ebike
Never use the ebike if you can feel no
resistance when you grip the brake handle.
Consult a specialist dealer.
Burns caused by heated brake
The brakes may become very hot during
operation. There is a risk of burns or fire in case
of contact.
Never touch the components of the brake directly
after the ride.
in public spaces.
Figure 75: Front (2) and rear (1) brake lever; Shimano brake used as an example
Push the left brake lever for the front wheel brake
and the right lever for the rear wheel brake until
the desired speed is reached.
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Operation
1
2
1
2
3
4
3
2
1
6.12.2 Using the back-pedal brake
Only applies to ebikes with this equipment
The best braking effect is achieved if the pedals
are in the 3 o'clock and 9 o'clock position when
braking. To bridge the free travel between the
riding movement and the braking movement, it is
recommendable to pedal a little beyond the 3
o'clock and 9 o'clock position before you pedal in
the opposite direction to the direction of travel and
start braking.
Pedal in the opposite direction to the direction of
travel until the desired speed has been reached.
6.13 Suspension and damping
6.13.1 Adjusting the compression of the Fox fork
Only applies to ebikes with this equipment
The compression adjuster makes
make quick adjustments to the suspension
behaviour of the fork to suit changes in terrain. It
is intended for adjustments made during the ride.
it possible to
6.13.2 Adjusting the compression of the Fox damper
Only applies to ebikes with this equipment
The compression adjuster makes it possible to
make quick adjustments to the suspensio
behaviour of the damper to suit changes in terrain.
It is intended for adjustments made during the
ride.
Figure 77: FOX compression adjuster on the rear frame damper with the OPEN (1), MEDIUM (2) and HARD (3) positions
Use the OPEN position for rough descents, the
MEDIUM position for rough terrain and the HARD
position for efficient climbing. First set the
compression adjuster to the OPEN position.
n
Figure 76: FOX compression adjuster with the OPEN (1) and HARD (2) positions
Compression damping is lowest in the OPEN
position, making the fork feel softer. Use the
HARD position if you want to the fork feel stiffer
and you are riding on soft ground. The lever
positions between the OPEN and HARD
positions enable fine adjustment of compression
damping.
We recommend setting the lever of the
compression adjuster to the OPEN mode position
first.
MY20B02-22_1.0_28.05.2019
Figure 78: Fine adjustment of the OPEN position is made using the adjuster (4)
The FOX rear frame damper features fine
adjustment for the OPEN position.
We recommend that fine adjustments be made
when the compression adjuster is in the MEDIUM
or HARD position.
Pull out the adjuster.
Turn the adjuster to position 1, 2 or 3. Setting 1 is
for the softest riding performance, whereas 3 is
for the hardest.
Press the adjuster in to lock in the setting.
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Operation
1
2
1
2
6.13.3 Adjusting the compression of the Suntour fork
Only applies to ebikes with this equipment
The compression adjuster mak
make quick adjustments to the suspension
behaviour of the fork to suit changes in terrain. It
is intended for adjustments made during the ride.
Figure 79: Suntour compression adjuster with the OPEN (1) and LOCK (2) positions
Compression damping is lowest in the OPEN
position, making the fork feel softer. Use the
LOCK position if you want the fork to feel stiffer
and you are riding on soft ground. The lever
positions between the OPEN and LOCK positions
enable fine adjustment of compression damping.
es it possible to
6.13.4 Adjusting the compression of a Suntour damper
Only applies to ebikes with this equipment
The compression adjuster makes it possible to
make quick adjustments to the susp
behaviour of the damper to suit changes in terrain.
It should never be used while riding on rough
terrain.
Figure 80: Suntour compression adjuster open (1)
Use the OPEN position for rough descents and
the LOCK position for efficient climbing. First set
the compression adjuster to the OPEN position.
ension
We recommend setting the lever of the
compression adjuster to the OPEN position first.
Figure 81: Suntour compression adjuster closed (2)
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Operation
2
2
3
1
1
6.13.5 Adjusting the rebound in a Rock Shox damper
Only applies to ebikes with this equipment
The rebound damper determines the speed at
which the fork rebounds to full length after
deflection. This speed affects the
with the ground and thus has an influence on
control and efficiency. The rear frame damper
should rebound fast enough to sustain traction
without producing an erratic or bumpy sensation.
If rebound damping is too tight, the rear frame
damper is unable to rebound fast enough before
the next impact. The rebound damper for the rear
wheel is located in the rear frame damper.
wheel's contact
6.13.6 Adjusting the compression in a Rock Shox damper
Only applies to ebikes with this equipment
The compression damper controls the speed at
which the rear
impact, such as smaller impacts or when the rider
goes round a corner or shifts their weight. The
damper improves control and efficiency.
If the compression damper is set too high, the
suspension is too hard during impacts. The lever
is used to set the compression damper.
• Turn the setting wheel in a clockwise direction (+)
to decrease the deflection speed.
Turn the setting wheel in an anti-clockwise
direction (–) to increase the deflection speed.
frame damper deflects during slow
Figure 82: Setting the rebound damper strength on the rear frame damper setting wheel (1)
Turn the setting wheel to the middle position.
Ride the ebike over a small obstacle.
The ideal setting for the rebound damper has
been achieved when the rebound movement of
the rear wheel feels comparable to that of the
front wheel.
If the rear wheel bounces back much more
quickly or slowly than the front wheel, change the
setting by turning the setting wheel.
• Turn the setting wheel in an anti-clockwise
direction to increase the rebound speed.
• Turn the setting wheel in a clockwise direction to
decrease the rebound speed.
Figure 83: Setting the compression damper strength using the rear frame damper setting lever (1)
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Operation
I
II
1
2
2
1
CAUTION
!
6.14 Gear shift
The selection of the appropriate gear is a
prerequisite for a physically comfortable ride and
making sure that the electric drive system
functions properly. The ideal pedalling frequency
is between 70 and 80 revolutions per minute.
It is advisable to stop pedalling briefly when
changing gears. This makes it easier to switch
gears and reduces wear on the drivetrain.
6.14.1 Selecting gears
Only applies to ebikes with this equipment
The speed and range can be increased while
applying th
gear. Use the derailleur gears.
e same force if you select the right
6.14.2 Using a hub gear
Only applies to ebikes with this equipment
Crash caused by incorrect use
If the rider applies too much pressure on the
als during a gear change and activates the
ped
shifter or changes several gears at a time, their
feet may slip from the pedals. As a result, the
ebike may flip over or fall, which may cause
injury.
Switching down several gears to a low gear may
cause the twist grip outer sleeve to suddenly
come off. This will not have an adverse effect on
the twist grip's correct functioning since the
outer guide returns to its original position after
the gear change is complete.
Apply little pressure on the pedals while changing
gears.
Figure 84: Down shifter (1) and up shifter (2) on the left (I) and right (II) gear shift
Select the appropriate gear with the shifter.
The gear shift switches the gear.
The shifter returns to its original position.
Clean the rear derailleur if the gear change
blocks.
Never change more than one gear at a time.
Notice
The interior hub is not completely waterproof. If
water gets into the hub, it may rust and the gear
switch function may no longer function as a result.
Never us
may get into the hub.
In rare cases, noises may be heard from the rear
derailleur in the hub interior after a gear change.
This is normal when gears are changed.
Do not detach the hub. If you need to detach it,
contact your dealer.
e the ebike in places where water
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.
1
2
3
4
Figure 85: Example; Shimano Nexus gear shift: twist grip (1) for the hub gear with its screen (3), the direction of rotation to switch up a gear (2) and the direction of rotation to switch down a gear (4)
Turn the twist grip.
The gear shift switches the gear.
Operation
The number on the screen display shows the
changed gear.
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7 Cleaning and servicing
CAUTION
!
Cleaning and servicing
Cleaning check list
Clean the pedals after each ride
Clean the suspension fork and, if
necessary, rear frame damper
Cleaning the battery once a month
Chain (mainly tarmacked road)
Basic cleaning and preservation of all
components
Clean the charger
Clean and lubricate the height-adjustable
seat post
after each ride
at least every six
at least every six
every six months
Maintenance check list
Check USB rubber cover position before each ride
Check for tire wear
Check for rim wear once a week
Check tire pressure
Check brakes for wear once a month
Check electrical cables and Bowden
cables for damage and ensure they are
fully functional
Check chain tension once a month
Check tension of the spokes
Check the gear shift setting
Check suspension fork and, if necessary,
rear frame damper for wear and ensure
fully functional
once a week
once a week
once a month
every 155–
185 miles
months
months
every three
months
every three
months
every three
months
7.1 Cleaning after each ride
Required tools and cleaning agents:
• Cloth
•Air pump
•Brush
• Water
• Dish-washing liquid
•Bucket
7.1.1 Cleaning the suspension fork
Remove dirt and deposits on the stanchions
and deflector seals with a damp cloth.
Check the stanchions for dents, scratches,
staining or leaking oil.
Check the air pressure.
Lubricate the dust seals and stanchions.
7.1.2 Cleaning the rear frame damper
Remove dirt and deposits from the damper
body with a damp cloth.
Check rear frame damper for dents, scratches,
staining or leaking oil.
7.1.3 Cleaning the pedals
Clean with a brush and soapy water after riding
through dirt or rain.
Service the pedals after cleaning.
Check for wear on brake discs
at least every six
months
Crash and falling caused by unintentional activation
There is a risk of injury if the drive system is
activated unintentionally.
Remove the battery before inspection.
The following servicing measures must be
performed regularly. Servicing can be performed
by the operator and rider. In case of any doubt,
consult the specialist dealer.
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Cleaning and servicing
CAUTION
!
WARNING
!
7.2 Basic cleaning
Crash caused by brake failure
The braking effect may be unusually poor
temporarily after
the ebike. This may cause a crash with injuries.
Never apply care products or oil to the brake
discs or brake linings, or the braking surfaces
on the rims.
After cleaning, servicing or repair, carry out a
few test brake applications.
cleaning, servicing or repairing
Notice
Water may enter into the inside of the bearings if
you use a steam jet. This dilutes the lubricant
inside, the friction increases and, as a result, the
bearings are permanently damaged in the long
term.
Never clean the ebike with a steam jet.
7.2.1 Cleaning the frame
Soak dirt stains on the frame with dish-washing
detergent if the dirt is thick and ingrained.
After leaving it to soak for a time, remove the
dirt and mud with a sponge, brush and
toothbrush.
Use a watering can or your hand to rinse the
frame to finish off.
Service the frame after cleaning.
7.2.2 Cleaning the stem
Clean stem with a cloth and soapy water.
Service the stem after cleaning.
7.2.3 Cleaning the rear frame damper
Clean rear frame damper with a cloth and
soapy water.
7.2.4 Cleaning the wheel
Greased parts, such as the seat post, the
handlebars or the stem, may no longer be safely
and reliably clamped.
Never apply grease or oil to clamping sections.
Required tools and cleaning agents:
•Cloths
• Sponge
•Air pump
•Brush
• Toothbrush
• Paintbrush
• Waterin
•Bucket
•Water
• Dish-washing liquid
• Degreaser
• Lubricant
• Brake cleaner or spirit
g can
Remove battery and display before basic
cleaning.
Crash caused by braking hard on rims
A rim can break and block the wheel if you brake
hard. This may cause a crash with serious
injuries.
Check rim wear on a regular basis.
Check the tyres, rims, spokes and spoke
nipples for any damage when cleaning the
wheel.
Use a sponge and a brush to clean the hub and
spokes from the inside to the outside.
Clean the rim with a sponge.
7.2.5 Cleaning the drive elements
Spray the cassette, the chain wheels and the
front derailleur with a degreasing agent.
Clean coa r se dirt with a brush a f ter soaking for
a short time.
Wash down all parts with dish-washing
detergent and a toothbrush.
MY20B02-22_1.0_28.05.2019
Service the drive elements after cleaning.
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Cleaning and servicing
CAUTION
!
CAUTION
!
7.2.6 Cleaning the chain
Notice
Never use aggressive (acid-based) cleaners,
rust removers or degreasers when cleaning
the chain.
Do not use chain cleaning devices or chain
cleaning baths.
Slightly dampen a brush with dish-washing
liquid. Brush both sides of the chain.
Dampen a cloth with soapy water. Place the
cloth on the chain.
Hold and apply slight pressure while slowly
turning the rear wheel, so the chain passes
through the cloth.
If the chain is still dirty afterwards, clean it with
lubricant.
Service th
e chain after cleaning.
Notice
Do no t c le an the batt e r y with solvents, such as
thinners, alcohol, oil and corrosion protection,
or with cleaning agents.
Clean the battery electrical connections with a
dry cloth or brush only.
Wipe off the decorative sides with a damp
cloth.
7.2.8 Cleaning the display
Notice
If water enters into the display screen, it will be
permanently damaged.
Never immerse the display in water.
Never clean with a high-pressure water
device, water jet or compressed air.
Never use cleaning agents.
7.2.7 Cleaning the battery
Risk of fire and explosion due to penetration by water
The battery is only protected from simple spray
water. Penetration by water can cause a short
circuit. The battery may self-ignite and explode.
Never clean the battery with a high-pressure
water device, water jet or compressed air.
Keep the contacts clean and dry.
Never immerse the battery in
Never use cleaning agents.
Remove the battery from the ebike before
cleaning.
water.
Remove the display from
cleaning.
Carefully clean the display with a damp, soft
cloth.
the ebike before
7.2.9 Cleaning the drive unit
Burns from hot drive
The drive cooler can become extremely hot
during use. Contact may cause burns.
Leave the drive unit to cool before cleaning.
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Cleaning and servicing
WARNING
!
Notice
If water enters into the drive unit, the unit will be
permanently damaged.
Never immerse the drive unit in water.
Never clean with a high-pressure water
device, water jet or compressed air.
Never use cleaning agents.
Never open.
Carefully clean the drive unit with a damp, soft
cloth.
7.2.10 Cleaning the brake
Brake failure due to water penetration
The brake seals are unable to withstand high
pressures. Damaged brakes can fail and cause
an accident with injury.
7.3 Servicing
Required tools and cleaning agents:
• Cloths
• Toothbrushes
• Dish-washing liquid
• Care oil for frames
• Silic
• Acid-free lubricating grease
• Fork oil
• Chain oil
• Degreaser
• Spray oil
•Teflon spray
7.3.1 Servicing the frame
Dry frame after cleaning.
Spray with care oil. Clean off the care oil again
7.3.2 Servicing the stem
one or Teflon oil
after a short time.
Never clean the ebike with compressed air
or a high-pressure water device.
Take great care when using a hosepipe. Never
point the water jet directly at the seal section.
Clean brake and brake discs with a brush,
water and dish-washing detergent.
Clean brake discs thoroughly with brake
cleaner or spirit.
Apply silicone or Teflon oil to the stem shaft
tube and the
If you have speedlifter Twist, also apply oil to
the unlocking bolt using the groove in the
speedlifter body.
Apply a little acid-free lubricant grease
between the stem quick release lever and the
sliding piece to reduce the quick release lever
operating force.
quick release lever pivot point.
7.3.3 Servicing the fork
Treat the dust seals with fork oil.
7.3.4 Servicing the drive elements
Spray the cassette, the chain wheels and the
front derailleur with a degreasing agent.
Clean coa r se dirt with a brush a f ter soaking for
a short time.
Wash down all parts with dish-washing
detergent and a toothbrush.
MY20B02-22_1.0_28.05.2019
7.3.5 Servicing the pedals
Treat with spray oil after cleaning.
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Cleaning and servicing
CAUTION
!
WARNING
!
7.3.6 Servicing the chain
Grease the chain thoroughly with chain oil after
cleaning.
7.3.7 Servicing the drive elements
Service front and rear derailleur articulated
shafts and jockey wheels with Teflon spray.
7.4 Maintenance
Crash and falling caused by unintentional activation
There is a risk of injury if the drive system is
activated unintentionally.
Remove the battery before maintenance.
The following maintenance measures must be
performed on a regular basis. They can be carried
out by the operator and rider. In case of any doubt,
consult the specialist dealer.
7.4.1 Wheel
Crash caused by braking hard on rims
A rim can break and block the wheel if you brake
hard. This may cause a crash with serious
injuries.
Check rim wear on a regular basis.
Notice
If the tire pressure is too low in the tire, the tire
does not achieve its load bearing capacity. The
tire is not stable and may come off the rim.
the tire pressure is too high, the tire may burst.
If
Check the tire pressure as per specifications
Adjust the tire pr
Check tire wear.
Check the tire pressure.
Check the rims for wear.
• The rims of a rim brake with invisi
indicator are worn as soon as the wear indicator
becomes visible in the area of the rim joint.
• The rims with visible wear indicator are worn as
soon as the black, all-round groove on the pad
friction surface is no longer visible. We
recommend that you also replace the rims with
every second brake lining replacement.
essure as necessary.
ble wear
MY20B02-22_1.0_28.05.2019
Check the tension of the spokes.
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Cleaning and servicing
1
7.4.2 Checking the tyres
Check the tire wear. The tire is worn if the
anti-puncture protection or the carcass cords
are visible.
A specialist dealer will need to change the tire
if it is worn.
7.4.3 Checking the rims
Check the rims for wear. The rims are worn as
soon as the black, all-round groove on the pad
friction surface becomes invisible.
Worn rims must be replaced by a specialist
dealer.
We recommend that you also replace the rims
at the same time as every second brake lining
replacement.
7.4.4 Check and correct tire pressure
7.4.4.1 Dunlop valve
The tire pressure cannot
be measured on the
simple Dunlop valve. The
tire pressure is therefore
me
asured in the filling
hose when pumping slowly
with the bicycle pump.
It is recommendable to use
a bicycle pump with a
pressure gauge. The
operating instructions for
the bicycle pump must be
adhered to.
Unscrew and remove
the valve cap.
Connect the bicycle
pump.
Pump up the tire slowly and pay attention to
the tire pressure in the process.
Correct the tire pressure according to
specifications in the Bike pass.
If the tire pressure is too high, unf
union nut, let out air and tighten the union nut
again.
Remove the bicycle pump.
Screw the valve cap tight.
asten the
Screw the rim nut gently against the rim with
the tips of your fingers.
7.4.4.2 Presta valve
It is recommendable to use a bicycle pump with a
pressure gauge. The
operating instructions for
the bicycle pump must be
observed.
Unscrew and remove the
valve cap.
Open
the knurled nut
around four turns.
Carefully apply the bicycle
pump so that the valve
insert is not bent.
Pump up the tire slowly
and pay attention to the
tire pressure in the process.
The tire pressure has been adjusted as per the
specifications.
Remove the bicycle pump.
Tighten the knurled nut with your fingers.
Screw the valve cap tight.
Screw the rim nut gently against the rim with the tips of your fingers.
7.4.4.3 Schrader valve
It is recommendable to use a bicycle pump with a
pressure gauge. The operating instructions for
the bicycle pump must be adhered to.
Unscrew and remove the valve cap.
Connect the bicycle pump.
Pump up the tire slowly
and pay attention to the
tire pressure in the
process.
The tire pressure has
been adjusted as
pecifications.
s
Remove the bicycle pump.
Screw the valve cap tight.
Screw the rim nut gently against the rim with
the tips of your fingers.
per the
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Cleaning and servicing
CAUTION
!
7.4.5 Brake system
Crash caused by brake failure
Worn brake discs and brake linings, as well as a
lack of hydraulic fluid in the brake cable, reduce
the braking power. This may cause a crash with
injuries.
Check the brake disc, brake linings and the
hydraulic brake system on a regular basis and
replace if necessary.
The maintenance interval for the brake depends
the weather conditions and how frequent the
on
ebike is used. If the ebike is used under extreme
conditions such as rain, dirt or high mileage,
maintenance must be performed more frequently.
7.4.6 Checking the brake linings for wear
Check brake linings after brake has been fully
applied 1,000 times.
7.4.8 Checking the brake discs for wear
Check that the brake disc is no less than
1.8 mm at any point.
The brake discs have not reached the wear
limit. If they have, a specialist dealer will need
to replace brake discs.
7.4.9 Electrical cables and brake cables
Check all visible electrical cables and cables
r damage. If the sheathing is compressed, for
fo
example, the ebike will need to be removed
from service until the cables have been
replaced.
Check all electrical cables and cables to make
sure they are fully functional.
7.4.10 Gear shift
Check the gear shift and the shifter or the twist
grip setting and adjust it as necessary.
7.4.11 Stem
Check that the brake linings are no less than
1.8 mm wide at any point and no less than
2.5 mm between the brake lining and
supporting plate.
Push brake lever and hold. In doing so, check
the transport safety wear gauge can fit
between the brake lining supporting plates.
The brake linings have not reached their wear
limit. If they have, a specialist dealer will need
to replace the brake linings.
7.4.7 Checking the pressure point
Push brake lever and hold several times.
If you are unable
point and it changes, a BULLS specialist
dealer needs to vent the brake.
to clearly detect the pressure
The stem and quick release system should be
inspected at regular intervals. The specialist
dealer should adjust them if necessary.
If the hexagon socket head screw is also
loosened, the headset backlash also needs to
be adjusted. Medium-strength thread locker,
such as Loctite blue, then needs to be applied
to the loosened screws and the screws
tightened as per specifications.
Check for wear and signs of corrosion
(maintain with an oily cloth) and for oil leaks.
7.4.12 USB port
Notice
Any moisture which enters through the USB port
may trigger a short circuit in the display.
Regularly check the position of the cover on the
USB port and adjust it as necessary.
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7.4.13 Checking the chain tension
2 cm
Notice
Excessive chain tension increases wear.
If the chain tension is too low, there is a risk that
the chain or the drive belt will slip off the chain
wheels.
Check the chain tension once a month.
Check the chain tension in three or four
positions, turning the crank a full revolution.
If the chain can be pushed more than 2 cm, the
chain or drive belt will need to be tensioned
again by the specialist dealer.
If the chain or the drive belt can only be pushed
up and down less than 1 cm, you will need to
slacken the chain or the drive belt.
The optimum chain tension is achieved if the
chain or the drive belt can be pushed a
maximum of 2 cm in the middle between
pinion and the toothed wheel. The crank must
also turn without resistance.
the
Cleaning and servicing
If a hub gear is featured, the rear wheel must
be pushed backwards or forwards to tighten
the chain. This should be done by a specialist
only.
Figure 86: Checking the chain tension
7.4.14 Checking the handlebar grip position
Check the handlebar grip is firmly in position.
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8 Maintenance
WARNING
!
CAUTION
!
CAUTION
!
Injury due to damaged brakes
Special tools and specialist knowledge are
required to repair the brakes. Incorrect or
unauthorised assembly can damage the brakes.
This may lead to an accident with injuries.
Only specialist dealers may carry out repairs
on brakes.
Maintenance
Hazard for the environment due to toxic substances
The brake system contains toxic and
environmentally harmful oils and lubricants. Such
fluids will contaminate if they enter the sewers or
groundwater.
Dispose of lubricants and oils left over after
repairs in an environmentally responsible way
Never carry out work or changes (such as dismantling, sanding or painting) which are not explicitly allowed and described in the brake user manual.
Injury to the eyes
Problems may arise if the settings are not made
properly and you may sustain serious injuries as
a result.
Always wear safety glasses to protect your eyes when carrying out maintenance work such as replacing components.
Crash and falling caused by unintentional activation
There is a risk of injury if the drive system is
activated unintentionally.
Remove the battery before inspection.
Crash caused by material fatigue
If the service life of a component has expired, the
component may suddenly fail. This may cause a
crash with injuries.
Have the specialist dealer carry out basic
cleaning of the ebike every s
preferably at the same time as the required
servicing work.
ix months,
in accordance with statutory regulations.
Notice
The motor is maintenance-free and may only be
opened by qualified specialist personnel.
Never open the motor.
You must have the specialist dealer perform
maintenance every six
This is the only way to ensure that the ebike
remains safe and fully functional.
Special tools, special lubricants and knowledge of
suspension components are required to maintain
and repair brake discs as well as vent brakes or
replace brake discs. The ebike may become
damaged if the stipulated maintenance intervals
and procedures are not carried out. That is why
only specialist dealers may carry out
maintenance.
The retailer will check the ebike based on the
maintenance table in the appendix.
The specialist dealer will inspect the ebike for
any signs of material fatigue during basic
cleaning.
The specialist dealer will check the software
version of the drive system and update it. The
electrical connections are checked, cleaned
and preservative agent is applied. The
electrical cables are inspected for damage.
months as a minimum.
MY20B02-22_1.0_28.05.2019
The specialist dealer will dismantle and clean
the entire suspension fork interior and exterior.
They will clean and lubricate the dust seals and
slide bushings, check the torques and adjust
the fork to the rider's preferred position. They
will also replace the sliding collar if the
clearance is too great (more than 1 mm on the
fork bridge).
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Maintenance
CAUTION
!
The specialist dealer will fully inspect the
interior and exterior of the rear frame damper,
overhaul the rear frame damper, replace all air
seals on air forks, overhaul the air suspension,
change the oil and replace the dust wipers.
They will pay particular attention to rim and
brake wear. The spokes are re-tightened in
accordance with the findings.
8.1 Axle with quick release
Crash caused by unfastened quick release
A faulty or incorrectly installed quick release may
become caught in the brake disc and block the
wheel. This will cause a crash.
Install the front wheel quick release lever on
the opposite side to the brake disc.
Crash caused by faulty or incorrectly installed quick release
The brake disc becomes very hot during
operation. Parts of the quick release may become
damaged as a result. The quick release comes
loose. This will cause a crash with injuries.
8.1.1 Checking the quick release
Check the position and clamping force of the
quick release lever. The quick release lever
must be flush with the lower housing. You must
be able to see a slight impression on the palm
of your hand when you close the quick release
lever.
Figure 87: Adjusting the quick release clamping force
Use a 4 mm hexagon socket spanner to adjust
the clamping lever clamping force if required.
Afterwards, check the quick release lever
position and clamping force.
The front wheel quick release lever and the
brake disc must be situated on opposite sides.
Crash caused by incorrectly set clamping force
Excessively high clamping force will damage the
quick release and cause it to lose its function.
Insufficient clamping force will cause a
detrimental transmission of force. The
suspension fork or the frame may break. This will
cause a crash with injuries.
Never fasten a quick release using a tool (e.g.
hammer or pliers).
Only use the clamping lever with the specified set clamping force.
Figure 88: Adjusting the quick release clamping force
8.2 Adjusting the gear shift
If you cannot select the gears effortlessly, you will
need to adjust the setting for the shift cable
tension.
Carefully pull the adjusting sleeve away from
the shifter housing, turning it as you do so.
Check the gear shift function after each
adjustment.
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Maintenance
2
1
1
A
B
1
2
2
1
2
8.2.1 Cable-operated gear shift, singlecable
Only applies to ebikes with this equipment
For a smooth gear shift, adjust the adjusting
sleeves on the shifter housing.
Figure 89: Adjusting sleeve (1) for the single-cable, cableoperated gear shift with shifter housing (2), example
8.2.2 Cable-operated gear shift, dualcable
Only applies to ebikes with this equipment
8.2.3 Cable-operated twist grip, dualcable
Only applies to ebikes with this equipment
For a smooth gear shift, set the adjusting
sleeves on the shifter housing.
There is noticeable play of around 2–5 mm
(1/2 gear) when twisting the twist grip.
Figure 91: Twist grip with adjusting sleeves (1) and play of the gear shift (2)
For a smooth gear shift, set the adjusting
sleeves underneath the chain stay on the
frame.
The shift cable has around 1 mm play when it
is pulled out gently.
Figure 90: Adjusting sleeves (2) on two alternative versions (A and B) of a dual-cable, cable-operated gear shift on the chain stay (1)
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9 Troubleshooting, fault clearance
WARNING
!
and repair
Troubleshooting, fault clearance and repair
9.1 Troubleshooting and fault clearance
Risk of fire and explosion due to faulty battery
The safety electronics may fail if the battery is
damaged or faulty. The residual voltage can
cause a short circuit. Batteries may self-ignite and
explode.
Batteries with external damage must be
removed from service immediately.
Never allow damaged batteries to come into
contact with water.
If a battery is dropped or struck but shows no
signs of external damage, remove it from
service and observe it for at least 24 hours.
Faulty batteries are hazardous goods.
Dispose of faulty batteries properly and as
quickly as possible.
Store in a dry place until disposal. Never store
in the vicinity of flammable substances.
Never open or repair the battery.
The components of the drive system are checked
constantly and automatically. If an error is
detected the corresponding error code will appear
on the display screen. Depending on the type of
error, the drive will also be automatically switched
off.
9.1.1 The drive system or display do not start up
If the display and/or the drive system do not start up, proceed as follows:
Insert the battery.
Start the drive system.
If the drive system does not start up, remove
the battery.
Clean all the contacts with a soft cloth.
Insert the battery.
Start the drive system.
If the drive system does not start up, remove
the battery.
Fully charge the battery.
Insert the battery.
Start the drive system.
If the drive system does not start up, remove
the display.
Fasten the display.
Start the drive system.
Contact your specialist dealer if the dr
system does not start up.
ive
9.1.2 Error messages
If an error message is displayed, run through the
following actions:
Make a note of the system message.
Shut off and re-start the drive system.
If the system message is still disp
remove and then re-insert the battery.
Re-start the drive system.
If the system message is still disp
contact your specialist dealer.
layed,
layed,
Check whether the battery is switched on. If
not, start the battery.
Contact specialist dealer if the battery level
indicator LEDs do not light up.
If the LEDs on the battery level indicator ligh
up, but the drive system does not start up,
remove the battery.
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9.2 Repair
Special knowledge and tools are required for
many repairs. That is why only a specialist dealer
may perform repairs such as:
• Replacing tyres and rims
• Replacing brake pads and brake linings
• Replacing and tensioning the chain.
9.2.1 Use original parts and lubricants only
The individual ebike parts have been carefully
selected and
Only original parts and lubricants must be used for
maintenance and repair.
The constantly updated accessory approval and
parts list are Section 11, Documents and
Drawings.
9.2.2 Replacing the lighting
matched to one other.
Troubleshooting, fault clearance and repair
Only use components of the respective power
class for replacement.
9.2.3 Setting the headlight
The headlight must be set, so that its light beam
shines on the road 10 m in front of the ebike.
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10 Recycling and disposal
WARNING
!
CAUTION
!
CAUTION
!
Recycling and disposal
Hazard for the environment
Risk of fire and explosion
The safety electronics on a damaged or faulty
battery may fail. The residual voltage can cause a
short circuit. The battery may self-ignite and
explode.
Remove battery with any external dam
from service immediately and never recharge
it.
If the battery becomes deformed or begins to
smoke, keep at a safe distance, disconnect the
power supply at the socket, and notify the fire
service immediately.
Never extinguish damaged batteries with
water or allow them to come into contact with
water.
Faulty batteries are hazardous goods.
Dispose of faulty batteries properly as quickly
as possible.
Store in a dry place until disposal. Never stor
in the vicinity of flammable substances.
Never open or repair the battery.
Chemical burns to the skin and eyes
Liquids and vapours may leak from a damaged or
faulty battery. They can irritate the airways and
cause burns.
Avoid contact with leaked liquids.
Immediately consult a doctor in case of
contact with the eyes or any discomfort.
In case of contact with the skin, rinse off
immediately with water.
Ventilate the room well.
age
e
The fork, rear frame damper and hydraulic brake
system contain toxic and environmentally harmful
oils and lubricants. Such fluids will contaminate if
they enter the sewers or groundwater.
Dispose of lubric
environmentally responsible way in
accordance with statutory regulations.
This device is marked according to the
European Directive 2012/19/EU on
waste electrical and electronic
equipment – WEEE and the European
Directive 2006/66/EC on accumulators.
The directive provides the framework for
the return and recycling of used devices
across the EU. As a consumer, you are legally
required to return all used batteries of
is forbidden to dispose of batteries in domestic
waste. The manufacturer is obliged to take back
used and old batteries free of charge as per
Section 9 German Battery Act. You thus meets
statutory obligations and help to protect the
enviro
nment. The ebike, battery, motor, display
screen and charger are recyclable
must dispose of and recycle them separately
from the domestic waste in compliance with
applicable statutory regulations. Sorted waste
collection and recycling saves on raw material
reserves and ensures that all the regulation
health and environmental protection are met
when the product and/or the battery are
recycled.
Never dismantle the ebike, batteries or
charger for disposal.
The ebike, display screen, the unopened and
und
amaged battery and the charger can be
returned to any specialist dealer free of
charge. Depending on the region, further
disposal options may be available.
Store the individual parts of the
decommissioned ebike in a dry
frost, where they are protected from direct
sunlight.
ants and oils in an
any type. It
materials. You
s for
place, free from
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11 Documents
11.1 Parts list
There was no information relating to a parts list
yet at the time of going to press. You'll find the
information in the latest operating instructions.
Documents
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11.2 Assembly report
Date: Frame number:
Components Description Criteria Measures if rejected
Assembly/inspection Tests
Front wheel Assembly O.K. Loose Adjust quick release
Kickstand Check mount fastening Functional check O.K. Loose Retighten screws
Tyres
Frame
Handles, coverings Check mount fastening O.K. Not provided
Handlebars, stem Check mount fastening O.K. Loose
Steering headset Check for damage Functional check O.K. Loose Retighten screws
Saddle Check mount fastening O.K. Loose Retighten screws
Seat post Check mount fastening O.K. Loose Retighten screws
Protective plate Check mount fastening O.K. Loose Retighten screws
Pannier rack Check mount fastening O.K. Loose Retighten screws
Attachments Check mount fastening O.K. Loose Retighten screws
Bell Functional check O.K. No ring, too quiet, missing
Suspension elements
Fork, suspension
fork
Rear frame damper Check for damage O.K. Damage detected
Suspension seat post Check for damage O.K. Damage detected
Brake system
Brake lever Check mount fastening O.K. Loose Retighten screws
Brake fluid Check fluid level O.K. Too little
Brake linings
Back-pedal brake
braking armature
Light system
Rechargeable battery First examination O.K. Error message
Light cabling
Rear light Side light Functional check O.K. No constant light
Front light
Reflectors
Drive/gear shift
Chain/cassette/
pinion/chainring
Check for damage –
fracture, scratches
Check for damage O.K. Damage detected
Check brake linings,
brake discs or rims for
damage
Check mount fastening O.K. Loose Retighten screws
Connections, correct
wiring
Side light, daytime riding
light
All complete, state,
fastening
Check for damage O.K. Damage
Tire pressure check
Functional check O.K. No constant light
Accept-
ance
O.K.
O.K. Damage detected Take out of operation, new frame
O.K. Damage detected
O.K. Cable defective, no light New cabling
O.K.
Rejection
Tire pressure too low/too
high
Damaged or not all
complete
Adjust tire pressure
Retighten screws, new handles or
coverings as specified in parts list
Retighten screws; new stem as
specified in parts list if necessary
New bell as specified in the parts
list
New fork as specified in the parts
list
New fork as specified in the parts
list
New fork as specified in the parts
list
Refill with brake fluid; new brake
hoses if damaged
New brake linings, brake discs or
rims
Take out of service; contact
battery manufacturer, new battery
Take out of service; new rear
light as specified in parts list;
replace battery if necessary
Take out of service; new front
light as specified in parts list;
replace battery if necessary
New reflectors
Refasten if necessary or replace
as specified in parts list
Documents
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Components Description Criteria Measures if rejected
Chain guard/spoke
guard
Bottom bracket axle/
crank
Pedals Check mount fastening O.K. Loose Retighten screws
Shifter Check mount fastening Functional check O.K. Loose Retighten screws
Shift cables Check for damage Functional check O.K. Loose or defective
Front derailleur Check for damage Functional check O.K.
Rear derailleur Check for damage Functional check O.K.
Electric drive
Display Check for damage Functional check O.K.
Electric drive control
panel
Tachometer Speed measurement O.K.
Cabling Visual inspection O.K.
Battery mount
Motor
Software Check version
Check for damage O.K. Damage Replace as specified in parts list
Check mount fastening O.K. Loose Retighten screws
Adjust shift cables; new shift
cables if necessary
Gear shift difficult or not
possible
Gear shift difficult or not
possible
No screen display,
defective screen display
Check drive for damage Functional check O.K. No response
Ebike travelling 10% too
fast/slow
Failure in system, damage,
kinked cables
Firmly in position, lock,
contacts
Visual inspection and
mount
Functional check O.K.
O.K. Damage, loose
In latest
version
Loose; lock doesn't close,
no contacts
Not latest version Import update
Adjust
Adjust
Restart, test battery, new
software, or new display; take out
of service,
Restart; contact control panel
manufacturer, new control panel
Shut off ebike until source of
fault is found
New cabling
New battery mount
Refasten motor, contact motor
manufacturer, new motor
Documents
Technical inspection, checking safety, test ride
Components Description Criteria Measures if rejected
Assembly/inspection Tests Accept-
Brake system
Gear shift under
operating load
Suspension
components (fork,
shock absorber, seat
post)
Electric drive
Light system
Test ride
Date
Fitter's name:
Final inspection by workshop manager
ance
Functional check O.K. No full braking; braking
Functional check O.K. Problems when shifting
Functional check O.K. Suspension too deep or no
Functional check O.K. Loose connection,
Functional check O.K. No continuous light, too
No strange
noises.
Rejection
distance too long
gear
longer exists
problems when riding,
accelerate
bright
Strange noises. Locate source of noise and
Locate defective part in brake
system and correct
Readjust gear shift
Locate defective component and
correct
Locate defective part in electric
drive and correct
Locate defective part in light
system and correct
correct
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Documents
11.3 Maintenance log
Diagnosis and documentation of current status
Date: Frame number:
Components Frequency Description Criteria Measures if rejected
Inspection Tests Maintenance Accept-
Front wheel 6 months Assembly O.K. Loose Adjust quick release
Kickstand 6 months Check mount fastening Functional check O.K. Loose Retighten screws
Tyres 6 months
Frame
Handles,
coverings
Handlebars,
stem
Steering
headset
Saddle 6 months Check mount fastening O.K. Loose Retighten screws
Seat post 6 months Check mount fastening O.K. Loose Retighten screws
Protective plate 6 months Check mount fastening O.K. Loose Retighten screws
Pannier rack 6 months Check mount fastening O.K. Loose Retighten screws
Attachments 6 months Check mount fastening O.K. Loose Retighten screws
Bell 6 months
Suspension elements
Fork,
suspension fork
Rear frame
damper
Suspension
seat post
Brake system
Brake lever 6 months Check mount fastening O.K. Loose Retighten screws
Brake fluid 6 months
Brake linings 6 months
Back-pedal
brake braking
armature
Brake system 6 months Check mount fastening Functional check O.K. Loose Retighten screws
6 months Check for damage –
6 months Wear; check if
6 months
6 months
To manufacturer`s
specifications
To manufacturer`s
specifications
To manufacturer`s
specifications
6 months
fracture, scratches
fastened securely
Check mount fastening O.K. Loose Retighten screws; new stem
Check for damage Functional check Lubricating and
Check for damage –
corrosion, fracture
Check for damage –
corrosion, fracture
Check for damage Maintenance as
Check fluid level Depending on time of
Check brake linings,
brake discs or rims for
damage
Check mount fastening O.K. Loose Retighten screws
Tire pressure check
adjustment
Functional check O.K. No ring, too
Maintenance as
specified by
manufacturer
Lubrication, oil change
as specified by
manufacturer
Maintenance as
specified by
manufacturer
Lubrication, oil change
as specified by
manufacturer
specified by
manufacturer
year
ance
O.K.
O.K. Damage
O.K. Not provided Retighten screws, new
O.K. Loose Retighten screws
O.K. Damage
O.K. Damage
O.K. Damage
O.K. Too little Top up brake fluid; take out
O.K. Damage
Rejection
Tire pressure
too low/too high
detected
quiet, missing
detected
detected
detected
detected
Adjust tire pressure
Shut off ebike; new frame
handles or coverings as
specified in parts list
as specified in parts list if
necessary
New bell as specified in the
parts list
New fork as specified in the
parts list
New fork as specified in the
parts list
New fork as specified in the
parts list
of service if damaged; new
brake hoses
New brake linings, brake
discs or rims
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Documents
Components Frequency Description Criteria Measures if rejected
Inspection Tests Maintenance Accept-
Light system
Rechargeable
battery
Light cabling
Rear light
Front light
Reflectors
Drive/gear shift
Chain/cassette/
pinion/
chainring
Chain guard/
spoke guard
Bottom bracket
axle/crank
Pedals Check mount fastening O.K. Loose Retighten screws
Shifter Check mount fastening Functional check O.K. Loose Retighten screws
Shift cables
Front derailleur
Rear derailleur
Electric drive
Display
Electric drive
control panel
Tachometer
Cabling
Battery mount
Motor
Software
First examination O.K. Error message Contact battery
Connections, correct
wiring
Side light Functional check O.K. No constant light New rear light as specified in
Side light, daytime
riding light
All complete, state,
fastening
Check for damage O.K. Damage Refasten if necessary or
Check for damage O.K. Damage Replace as specified in parts
Check mount fastening O.K. Loose Retighten screws
Check for damage Functional check O.K. Loose or
Check for damage Functional check O.K. Gear shift difficult
Check for damage Functional check O.K. Gear shift difficult
Check for damage Functional check O.K. No screen
Check drive for
damage
Visual inspection O.K. Failure in
Firmly in position, lock,
contacts
Visual inspection and
mount
Check version In latest
Functional check O.K. No constant light New front light as specified
Functional check O.K. No response Restart; contact control
Speed measurement O.K.
Functional check O.K. Loose; lock
ance
O.K. Cable defective,
O.K. Damaged or not
O.K. Damage, loose Refasten motor, contact
version
Rejection
manufacturer; take out of
service, new battery
no light
all complete
defective
or not possible
or not possible
display, defective
screen display
Ebike
travelling 10%
too fast/slow
system, damage,
kinked cables
doesn't close, no
contacts
Not latest version Import update
New cabling
parts list; replace battery if
necessary
in parts list; replace battery if
necessary
New reflectors
replace as specified in parts
list
list
Adjust shift cables; new shift
cables if necessary
Adjust
Adjust
Restart, test battery, new
software, or new display;
take out of service,
panel manufacturer, new
control panel
Shut off ebike until source
found
of fault is
New cabling
New battery mount
motor manufacturer, new
motor; take out of service
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Technical inspection, checking safety, test ride
Components Description Criteria Measures if rejected
Brake system
Gear shift under
operating load
Suspension
components (fork,
shock absorber, seat
post)
Electric drive
Light system
Test ride
Fitter's name:
Assembly/inspection Tests Accept-
Functional check O.K. No full braking; braking
Functional check O.K. Problems when shifting
Functional check O.K. Suspension too deep or no
Functional check O.K. Loose connection,
Functional check O.K. No continuous light, too
ance
No strange
noises.
Date
Rejection
distance too long
gear
longer exists
problems when riding,
accelerate
bright
Strange noises. Locate source of noise and
Locate defective part in brake
system and correct
Readjust gear shift
Locate defective component and
correct
Locate defective part in electric
drive and correct
Locate defective part in light
system and correct
correct
Documents
Final inspection by workshop
manager
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12 Keyword index
A
Air chamber, 18
Air valve
Fork, 17
Rear frame damper, 18
Alternative equipment, 7
B
Back-pedal brake,
-braking, 73
Battery, 22
- charging, 64
- checking, 37
- disposing of, 91
- waking, 65
Belt tension, 85
Brake arm, 19
Brake calliper, 19
Brake disc, 19
Brake lever, 28
- adjusting the pressure point 50
Brake lining, 19
- maintaining, 84
Brake,
- using the tr
system, 34
Break in operation, 35
- carrying out, 35
- preparing, 35
C
Chain drive, 21
Chain guard,
- checking, 61
Chain tension, 85
Chain wheel, 21
Chain, 15, 21
- maintaining, 85
Charger,
- disposing of, 91
Clamping force,
- Checking the quick releases, 39
- Setting the quick releases, 39
D
Direction of travel, 21
Drive system, 21
- switching on, 66
Driving light, 22, 23
- checking function, 61
E
EC Declaration of Conformity, 102
F
Fork lock,
Position, 17
Fork, 16
- setting the compression damper
75
Fork end, 16
Setting the rebound damper, 75
structure, 17
Frame, 15
Front wheel brake, 19, 20
- braking, 72
Front wheel, see Wheel
ansport securing
,
G
Gear shift twist grip, 28
- checking, 84
Gear shift,
- maintaining, 84
- switching, 76
H
Handlebars, 15, 28
Headlight, 21
Hub, 16
I
Initial commissioning 37
J
Journey information, 29
- resetting,
Maximum, 29
L
Level of assistance, 29, 30, 65
- selecting, 68
Lever, 18
M
Minimum insertion depth marking, 48
Model year, 8
Motor, 21
Mudguards,
- checking, 61
O
On-screen indicator, 22, 28, 30, 60, 67,
68, 69
O-ring, 18
P
Packaging, 36
Pannier rack, 15
- changing, 62
- checking, 61
- using, 62
Parts list, 102
Pedal, 20, 21
Push assist,
- using, 67
Q
Quick release, 16
Position, 17
R
Rear frame damper,
structure, 18
Rear light, 21
Rear wheel brake, 19, 20
Rebound damper adjuster,
Position, 17
Rim brake locking lever 19
Rim, 16
-
Roller brake,
-braking, 73
S
Saddle, 15
- changing the saddle tilt, 47
- changing the seat length, 48
- determining the saddle height, 47,
checking,
48
68
82
Keyword index
Seat post, 15
Setting wheel, 18
Shifter,
- checking, 84
-
g, 87
settin
Spoke, 16
Stor
age, 34
Storing, see Storage
Suspension head, 16
System message, 30, 45
System setting, 29
changeable, 29, 68
T
Transportation, 33
Transporting, see Transportation
Type number, 8
Tyres, 16
- checking, 82
U
port,
USB
- using, 68
Using 76
V
Valve cap, 17
Valve, 16
Dunlop valve, 16
Presta valve, 16
Schrader valve, 16
W
Weight,
permitted total weight, 8
Wheel,
- maintaining, 82
Winter break, see Break in operation
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Glossary
13 Glossary
Wear
Source: DIN 31051: reduction in useful life (4.3.4),
caused by chemical and/or physical processes.
Shut-off speed
Source: EN 15194:2017: spe
ebike, at the moment the current has dropped to
zero or to the no load current value.
Drive belt
Source: EN 15194:2017: seamless ring belt which
is used as a means of transmitting motive force.
Work environment
Source: EN ISO 9000:2015: set of conditions
under which work is performed.
Decommissioning
Source: DIN 31051: intentional, unlimited
interruption in an object's functional capability.
Year of manufacture
Source: BULLS: the year of manufacture is the
year in which the ebike was manufactured. The
production period is always from August to July of
the following year.
ed reached, by the
Fracture
Source: EN 15194:2017: unintentional separation
into two or
more parts
CE marking
Source: Directive 2006/42/EC on Machinery: the
manufacturer uses the CE marking to declare that
the ebike complies with the applicable
requirements.
City and trekking bicycles
Source: EN-ISO 4210 - 2: ebike designed for
use on public roads primarily for means of
transportation or leisure.
Electrical control system
Source: EN 15194:2017: electronic and/or
electrical component, or an assembly of
components provided for installation into a
vehicle, together with all electrical connections
and associated wiring for the motor electrical
power assistance
Electrically power assisted cycle, ebike
Source: EN 15194:2017: electrically power
assisted cycle, equipped with pedals and an
auxiliary electric motor, which cannot be propelled
exclusively by means of the auxiliary electric
motor, except in start-up assistance mode
Instruction handbook
Source: ISO/DIS 20607:2018: part of the user
information that machine manufacturers provide
to machine operators; it contains guidance,
instructions and tips related to the use of the
machine in all its life cycle phases
Brake lever
Source: EN 15194:2017: lever used to apply the
brake
Braking distance
Source: EN 15194:2017: distance travelled by a
ebike between the commencement of braking
and the point at which the ebike comes to rest
Spare part
Source: EN 13306:2018-02, 3.5: item intended to
replace a corresponding item in order to retain
or maintain the original required function of the
item
Folding bicycle
Source: EN-ISO 4210-2: bicycle designed to fold
into a compact form, facilitating transport and
storage.
Fault
Source: EN 13306:2018-02, 6.1: state of an item
(4.2.1) characterized by inability to perform a
required function (4.5.1), excluding the inability
during preventive maintenance or other planned
actions, or due to lack of external resources
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Glossary
Fork steerer
Source: EN 15194:2017: part of a fork that rotates
about the steering axis of a bicycle frame head
tube. It is normally connected to the fork crown or
directly to the fork legs, and is normally the point
of connection between the fork and the handlebar
stem.
Suspension fork
Source: EN 15194:2017: front fork incorporating
controlled, axial flexibility to reduce the
transmission of road-shocks to the rider
Suspension frame
Source: EN 15194:2017: frame incorporating
controlled, vertical flexibility to reduce the
transmission of road-shocks to the rider
Mountain bike
Source: EN-ISO 4210-2: bicycle designed for use
off-road on rough terrain, on public roads, and on
public pathways, equipped with a suitably
strengthened frame and other components, and,
typically, with wide-section tyres with coarse tread
patterns and a wide range of transmission gears.
Weight of ready-to-ride bicycle
Source: BULLS: the indicated weight for a readyto-ride bicycle refers to the weight of an ebike at
the time of sale. The weight of each additional
accessory must be added to this weight.
Permitted total weight
Source: EN 15194:2017: weight of the fully
assembled ebike plus the rider and baggage, as
specified by the manufacturer
Young adult bicycle
Source: EN-ISO 4210-2: bicycle designed for use
on public roads by a young adult whose weight is
less than 88 lbs, with maximum saddle height of
635 mm or more and less than 750 mm. (see ISO
4210)
Cargo bike
Source: DIN 79010: bicycle mainly designed to
carry goods.
Wheel
Source: EN 15194:2017: assembly or
combination of hub, spokes or disc, and rim, but
excluding tire assembly
Minimum insertion depth mark
Source: EN 15194:2017: mark indicating the
minimum insertion-depth of handlebar stem into
fork steerer (fork stem) or seat post into frame
Maximum continuous power
Source: BULLS: the maximum continuous power
is the maximum power for the electric motor
output shaft during 30 minutes.
Maximum saddle height
Source: EN 15194:2017: vertical distance from
the ground to the point where the top of the seat
surface is intersected by the seat-post axis,
measured with the saddle in a horizontal position
and with the seat-post set to the minimum
insertion-depth mark
Maximum tire pressure
Source: EN 15194:2017: maximum tire pressure
recommended by the tire or rim manufacturer for
a safe and efficient performance. If the rim and
tire both indicate a maximum tire pressure, the
maximum inflation pressure is the lower of the two
pressures indicated.
Model year
Source: BULLS: the model year refers to the first
production year that the series-manufactured
ebike was manufactured in the version in
question and is not always identical with the year
of manufacture. The year of manufacture may be
before the model year in some cases. If no
technical modifications are introduced to the
series, production may continue of ebikes from a
previous model year.
Racing bicycle
Source: EN-ISO 4210-2: bicycle intended for highspeed amateur use on public roads having a
steering assembly with multiple grip positions
allowing for an aerodynamic posture, a multispeed transmission system, tire width not greater
MY20B02-22_1.0_28.05.2019
100
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