Buick Warranty and Assistance 2017 Warranty Manual

Buick Limited Warranty and

Owner Assistance Information

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

IMPORTANT: This booklet contains important information about your vehicle's warranty coverage. It also explains owner assistance information and Buick's participation in an Alternative Dispute Resolution

Program.

Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Phone Number:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

Part No. 23216839 B Second Printing

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

2017 Buick Limited Warranty and

Owner Assistance Information

Important Message to

Owners... . . . . . . . . . . . . ......... . . 1

Buick’s Commitment . . . . . . . . . . . . 1

Owner Assistance . . . . . . . . . . . . . . . 1

Buick’s Participation in an

Alternative Dispute Resolution

Program . . . . . . . . . . . . . . . . . . . . . . . 1

Warranty Service– United

States . . . . . . . . . . . . . . . . . . . . . . . . . 1

Warranty Coverage at a

Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . . 2 Emission Control System

Warranty . . . . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . .3

What Is Covered . . . . . . . . . . . . . . . . 3

What Is Not Covered . . . . . . . . . . . . 7

Things to Know About the New

Vehicle Limited Warranty . . . . 12

Warranty Repairs – Component

Exchanges . . . . . . . . . . . . . . . . . . . 12

Warranty Repairs – Recycled

Materials . . . . . . . . . . . . . . . . . . . . . 12

Tire Service . . . . . . . . . . . . . . . . . . . . 12

After-Manufacture

“Rustproofing” . . . . . . . . . . . . . . . . 12

Paint, Trim, and Appearance

Items . . . . . . . . . . . . . . . . . . . . . . . . . 12

Vehicle Operation and Care . . . 13 Maintenance and Warranty

Service Records . . . . . . . . . . . . . . 13

Chemical Paint Spotting . . . . . . . 13

Warranty Coverage –

Extensions . . . . . . . . . . . . . . . . . . . 13

Warranty Service — Foreign

Countries . . . . . . . . . . . . . . . . . . . . . 14

Permanent Relocation . . . . . . . . . 14

Original Equipment

Alterations . . . . . . . . . . . . . . . . . . . . 14

Recreation Vehicle and Special

Body or Equipment

Alterations . . . . . . . . . . . . . . . . . . . . 15

Pre-Delivery Service . . . . . . . . . . . 15

Production Changes . . . . . . . . . . . 15

Emission Control Systems

Warranty . . . . . . . . . . . . . . . . . . . . . . 16

What Is Covered . . . . . . . . . . . . . . . 16

How to Determine the

Applicable Emissions Control

System Warranty . ... . . . . . . . . . 16

Federal Emission Control

System Warranty . ... . . . . . . . . . 16

California Emission Control

System Warranty . ... . . . . . . . . . 17

Emission Warranty Parts List . . .20

Replacement Parts . . . . . . . . . . . . 23

Maintenance and Repairs . . . . . . 24

Claims Procedure . . . . . . . . . . . . . . 24

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . . 26

State Warranty

Enforcement Laws . . . . . . . . . . . 28

Warranty Information for

California Only . . . . . . . . . . . . . . . 29

Special Coverage Adjustment

Programs Beyond the Warranty

Period . . . . . . . . . . . . . . . . . . . . . . . . 30

Customer Assistance Offices . . .31 Customer Assistance for Text

Telephone (TTY) Users . . . . . . . 32

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

2017 Buick Limited Warranty and

Owner Assistance Information

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . . . 33

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . . . 34

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

Important Message to Owners... 1

Buick’s Commitment

Buick is committed to ensuring satisfaction with your new vehicle.

Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Owner Assistance

The dealer is best equipped to provide all your vehicle's service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, GM and/or Buick dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or

workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure 0 26.

We thank you for choosing Buick.

Buick’s Participation in an Alternative Dispute Resolution Program

See Customer Satisfaction Procedure 0 26 for information on

the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.

Warranty Service– United States

The selling dealer has invested in the proper tools, training, and parts inventory to ensure that any

necessary warranty repairs can be made to your Buick vehicle. Buick requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized GM dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices 0 31. If you are unable to return to the selling dealer, contact a GM dealer in the United States for warranty service.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

2 Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes Tires)

Coverage is for the first 4 years or 50,000 miles, whichever comes first.

Powertrain

Coverage is for the first 6 years or 70,000 miles, whichever comes first.

Sheet Metal

Corrosion coverage is for the first 4 years or 50,000 miles, whichever comes first.

Rust-through coverage is for the first 6 years, unlimited mileage.

Emission Control System Warranty

For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under

Emission Control Systems Warranty 0 16 for more information.

Federal

Gasoline Engines

‐ Defects and performance for

cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 4 years or 50,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.

‐ Defects and performance for

heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first.

California

Gasoline Engines

‐ Defects and performance for

cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.

‐ Specified components for cars

or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first.

Important: Some California emission vehicles may have special coverages longer than those listed here. See “California Emission Control System Warranty” under

Emission Control Systems Warranty 0 16.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

New Vehicle Limited Warranty 3

Buick will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for Buick vehicles registered in the United States and normally operated in the United States and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect, not slight noise, vibrations, or other normal characteristics of the vehicle due to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new, remanufactured, or refurbished parts

No Charge

Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Buick dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 4 years or 50,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Powertrain Coverage

The powertrain is covered for 6 years or 70,000 miles, whichever comes first, except for other coverages listed here under “What

Is Covered” and those items listed under “What Is Not Covered” later in this section.

Engine Coverage includes: All internally lubricated parts, engine oil cooling hoses and lines. Also included are all actuators and electrical components internal to the engine (e.g, Active Fuel Management Valve Lifter Oil Manifold) cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, turbocharger, and supercharger. Timing belts, and other associated components required in the timing belt service replacement procedure are covered until the first scheduled maintenance interval.

Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant, and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

4 New Vehicle Limited Warranty

thermostat housing and/or outlet that attaches to the return hose. Also excluded is the starter motor, entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors, and return line) as well as the Engine/ Powertrain Control Module and/or module programming.

Transmission/Transaxle Coverage includes: All internally lubricated

parts, case, torque converter, mounts, seals, and gaskets as well as any electrical components internal to the transmission/ transaxle. Also covered are any actuators directly connected to the transmission (slave cylinder, etc.).

Exclusions: Excluded from the powertrain coverage are transmission cooling lines, hoses, radiator, sensors, wiring, and electrical connectors. Also excluded are the clutch and pressure plate as well as any Transmission Control Module and/or module programming.

Transfer Case Coverage includes:

All internally lubricated parts, case, mounts, seals, and gaskets as well as any electrical components internal to the transfer case. Also covered are any actuators directly connected to the transfer case as well as encoder motor.

Exclusions: Excluded from the powertrain coverage are transfer case cooling lines, hoses, radiator, sensors, wiring, and electrical connectors as well as the transfer case control module and/or module programming.

Drive Systems Coverage includes: All internally lubricated

parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts, and universal joints. All mounts, supports, seals, and gaskets as well as any electrical components internal to the drive axle. Also covered are any actuators directly connected to the drive axle (e.g., front differential actuator.).

Exclusions: Excluded from the powertrain coverage are all wheel bearings, drive wheel front and rear hub bearings, locking hubs, drive system cooling, lines, hoses, radiator, sensors, wiring and electrical connectors related to drive systems as well as any drive system control module and/or module programming.

Tire Coverage

The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the bumper-to-bumper warranty coverage. Wear-out is not considered a defect, and it may occur before the vehicle warranty expires. In this case, the owner is responsible to purchase replacement tires, or seek coverage solely from the tire manufacturer. For vehicles within the bumper-to-bumper warranty coverage, defective tires will be replaced on a prorated adjustment basis according to the following mileage-based schedule:

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

New Vehicle Limited Warranty 5

2017 Buick Tire Pro-Rate Chart

Mileage (mi) Percent Covered by

Buick (Tire Cost)

Percent Covered by

Buick (Labor — Mount/Balance)

0-12,000 100% 100%

12,001-15,000 60% 100%

15,001-20,000 50% 100%

20,001-25,000 40% 100%

25,001-30,000 30% 100%

30,001-50,000 20% 100%

50,000 + 0% 0%

This schedule applies to the price of the tires only. Buick will cover 100% of the cost to mount and balance the tires replaced under warranty for the full bumper-to-bumper warranty period.

After your New Vehicle Limited Warranty expires, you may still have prorated warranty coverage on your original equipment tires by the tire manufacturer. Contact your Buick dealer or the tire manufacturer of the brand of tires on your vehicle for

more information. The following is a list of current tire manufacturer's websites and toll-free customer assistance numbers.

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

6 New Vehicle Limited Warranty

Tire Companies

Company Website Toll-Free Number

Bridgestone Americas Tire

Operations, LLC

www.bridgestonetire.com 1-800-356-4644

Continental/General www.generaltire.com

www.continentaltire.com

1-800-847-3349 1-800-847-3349

Goodyear/Dunlop www.goodyeartires.com

www.dunloptires.com

1-800-321-2136

Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435

Hankook www.hankooktireusa.com 1-877-740-7000 (East)

1-800-426-8252 (West)

Kumho www.kumhousa.com 1-800-445-8646

Pirelli www.us.pirelli.com 1-800-747-3554

Maxxis www.maxxis.com 1-866-509-7067

When a tire is removed from service due to a covered warranty condition under a tire manufacturer's limited warranty program, you may be eligible for a tire replacement or a comparable new tire on a prorated basis.

The tire manufacturer's limited warranty program, which can be obtained by calling or visiting the tire manufacturer's website or any authorized dealer, is in lieu of all other remedies or warranties, expressed or implied, arising by law or otherwise, including fitness for a particular purpose or

merchantability. The tire manufacturers expressly disclaim liability for indirect, special, incidental, or consequential damages, lost profit, loss of business, loss of goodwill, loss of reputation, punitive or any other damage, cost, or loss of any kind.*

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

New Vehicle Limited Warranty 7

*Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.

Accessory Coverages

Most GM parts and accessories sold and permanently installed on a GM vehicle by a Buick Dealer or GM approved Accessory Distributor/ Installer (ADI) prior to delivery will be covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty. In the event GM accessories are installed after vehicle delivery, or are replaced under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the balance of the applicable portion of the New Vehicle Limited Warranty, but in no event less than 12 months/unlimited miles.

GM accessories sold over the counter, or those not requiring installation, will continue to receive

the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only.

GM Licensed and Integrated Business Partner (IBP) Accessories are covered under the accessory-specific manufacturer's warranty and are not warranted by GM or its dealers.

Notice: This warranty excludes:

Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service or GPS satellite signals.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first.

Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years, unlimited mileage.

Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage.

Towing

Towing is covered to the nearest Buick dealer if your vehicle cannot be driven because of a warranted defect.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is not covered. Tire wear is influenced by many variables such as road conditions, driving styles, vehicle weight, and tire construction. Uniform tire wear is a normal condition, and is not considered a defect. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz- ing-Canada-9803790) - 2017 - crc - 8/4/16

8 New Vehicle Limited Warranty

impact, curb impact, or from other objects is not covered. Tire wear due to misalignment beyond the warranty period is not covered. Also, damage from improper inflation, overloading, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, improper repair, accident, collision, fire, vandalism, or misapplication is not covered. Damage to wheels or tire sidewalls caused by automatic car washes or cleaning agents is not covered.

Damage Due to Accident, Misuse, or Alteration

The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following:

Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle

Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.

Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, software, or other components after final assembly by GM.

Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.

Installation of non-GM (General Motors) parts

Water or fluid contamination

Damage resulting from hail, floods, windstorms, lightning and other environmental conditions

Alteration of glass parts by application of tinting films

Caution

This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.

Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products

Damage caused by airborne fallout, rail dust, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things to Know

About the New Vehicle Limited Warranty 0 12.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.

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