BT QUARTET 3100 User Manual

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This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

Quartet 3100

Cordless Telephone

User

Guide

YOU MUST

SUBSCRIBE TO YOUR

NETWORK PROVIDER’S

*CALLER DISPLAY *CALL WAITING

AND *CALL MINDER OR 1571 SERVICE

BEFORE THESE FEATURES WILL WORK.

*A QUARTERLY FEE IS PAYABLE

Please open this page for an ‘at a glance’ guide to your Quartet 3100

Please open this page for a further ‘at a glance’ guide to your Quartet 3100

At a glance

Handset fascias

Can be changed to suit

your personal preference,

see page 11.

Aerial

Should be extended to obtain the best signal and reception available, see page 9.

Recall/Call Waiting

button

For use with a

switchboard/PBX and

BT Select Services, see

page 41.

Also allows you to use

the Call Waiting feature,

see page 32.

Up and Down buttons

Use to scroll up and down through the menu options, see page 3.

Last number redial/ Pause button

Redials up to 5 of the last numbers called, or press to enter a pause in a stored number, see page 19.

Option buttons

Lets you select options

within each menu that

are shown on the display,

see page 12.

Keypad

Talk button

Press to make or receive

a call, see page 12-13.

Clear button

Use to delete unwanted digits or characters and to exit the menu, see page 18.

Power/In use light

Green light comes on when connected to the power supply and flashes when in use.

Charging light

Red light comes on to indicate charging when the handset is on the base.

Page button

Press to page the handset, see page 22.

MENU STRUCTURE

Base Settings Ringer Volume Off – Low – High

1 – 2 – 3

1571 Off On

Tone – Pulse

Handset Settings

De-Register

Time Setting 00:00

Off – Low – High

1 – 2 – 3

Ringer Melody

Check 1571 (BT Answer)

Dial Mode

Ringer Volume

Ringer Melody

Page Melody

Off On

Key Tones

Handset De-Registered

De-Register This Handset?

Handset Registered

Press Page On Base Until Base Beeps

Quick guide to handset display icons

Battery icon – shows the status of the handset batter y.

Directory icon

Telephone icon – flashes to indicate that new calls have been received

in the Calls list.

BT 1571 icon – indicates that the 1571 voice mail detection feature is

switched on. Flashes to indicate new voice mail messages have been received.

Keypad lock icon – indicates that the keypad lock feature is switched on.

*You must subscribe to your Network Provider’s Caller Display and 1571 or

Call Minder Service for these features to work.

09:30 1571

Handset 1

*Calls list

counter

*Calls list icon Directory icon

*1571 icon

Backlit display (LCD)

Time

Standby screen

Quick guide

Quick guide to most commonly used handset settings and functions

Function

Answer a call/End a call

Make a call

Redial a number from the redial list

Store a number in the directory

Dial a number in the directory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

View and dial the Calls list

Adjust handset ringer volume

Adjust base ringer volume

Button combination

, , to scroll through to entry, to dial number

displayed.

, , display shows Enter Name, enter name using keypad, , display shows Enter Number, enter the number, .

, , to scroll through to entry, press to dial number displayed.

During a call, press to increase or decrease volume.

During a call, press and release to switch ON. Press and release again to switch OFF.

During a call, press , enter handset number to transfer to .

, to scroll through list, to dial entry

displayed press .

or until display shows

Handset Settings

, display

shows

Ringer Volume

, , to select volume required.

or until display shows

Base Settings

, , display

shows

Ringer Volume

, , to select volume required.

New

Save

Sec

Tran

In this guide

At a glance 1

Menu structure 3

Quick guides 4-5

Introduction 7

Safety information 8

Setting up 9

Using your Quartet 3100 12

Making and receiving calls 12 Call timer 13 Secrecy/Music on hold 15 50 Name and number directory 16 Redial 19 Paging 22

Base Settings 23 Handset Settings 25 BT Select Services 29

Caller Display 29 Calls list 29 Call Waiting 32 1571 Voice mail indication 33

Using Quartet 3000 additional handsets 35

Registering your handset 35 Transferring calls 37

General information 38

Guarantee 38 If you have to return

your product 39 Technical information 39 Batteries 39 Call security 40 Switchboard compatibility 41 Switchboard use 41

Help and advice 42

Index 44

Note

In this user guide, we’ve included helpful tips and useful notes. They are shown in a white box like this.

Note

There is a detailed Index at the back of this guide, see page 44.

Introduction

HELPLINE

If you have problems with your phone, call the Quartet 3100 Helpline on 0870

6058047.

Your Quartet 3100 is designed for ease of use and made to the high standards set by BT.

You can expect your Quartet 3100 to provide many years of quality service. Please read the instructions carefully before use and keep this user guide for future reference.

For your records

For guarantee purposes proof of purchase is required, so please keep your receipt.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the base unit)

Unpacking your Quartet 3100

Check that your Quartet 3100 is complete. If anything is missing, please contact your place of purchase immediately.

Quartet 3100 handset.

Quartet 3100 base unit.

Power supply unit.

Telephone line cord.

3 handset fascias (1 already fitted on the handset)

Safety information

General

Only use the power supply unit included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the power supply unit is 872264, as stated on the underside of the base unit.

For the handset use only the approved rechargeable battery pack. Under no circumstances should non-rechargeable batteries be used. Using unapproved batteries will invalidate your guarantee and may damage the telephone.

Radio signals transmitted between the handset and base may cause interference to some hearing aids.

Do not dismantle the handset or base station. This could expose you to high voltages or other risks. Contact the helpline for repairs.Never dispose of batteries in a ﬁre. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and base station with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when the batteries are being recharged. This is normal. However, to avoid damage we recommend that you do not place the product on antique/veneered wood.

Do not expose your product to ﬁre, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.

Setting up

Follow these steps to set up your Quartet 3100 ready for use.

Plan the location

Situate your Quartet 3100 close enough to the mains power socket and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical products to avoid interference.

Do not situate the product in the bathroom or other humid areas.

Your Quartet 3100 works by sending and receiving radio signals between the base unit and the handset.

The strength of the signal depends on where you site the base unit and how the aerials are deployed.

The higher the base unit is located, the better. An upstairs room is ideal.

2 Plug the power supply

cord into the socket on the underside of the base unit

1 Handset and base aerials

Your Quartet 3100 handset and base use compact aerials which we recommend you pull out to obtain the best signal and reception available.

Power supply unit

Mains power

socket

Note

Do not connect the telephone line cord to the phone socket until the handset is fully charged.

This will prevent the risk of the phone being answered before the batteries are charged, which may prevent them from reaching maximum capacity.

3 Connect the base unit

power supply to a power socket

The green Power/In use light will come on when the power is switched on.

The power supply unit must remain plugged in all the time.

4 Charge the handset

Your handset comes with a rechargeable battery pack pre-installed but the battery pack will need charging.

When you ﬁrst use your Quartet 3100, the rechargeable battery in the handset needs charging for 24 hours.

Place the handset on the base unit, ensuring the contacts are touching.

The red CHARGING light will come on.

The charging light will remain constantly lit while the handset is placed on the base unit, even when the handset batteries are fully charged.

Note

When fully charged and in good condition, the handset will provide up to 7 hours talktime or 72 hours standby.

If you are making a call and the handset battery is running low you will hear a warning tone every 10-15 seconds.

Place the handset on the base unit to recharge.

However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New batteries can be obtained from the Helpline. Please see page 39 for instructions on how to install a new battery pack.

5 When the handset has

been charged for 24 hours plug the line cord into the telephone wall socket

Your Quartet 3100 is now

ready for use.

Helpline

If you have any difﬁculties setting up your Quartet 3100 please call the Helpline on 0870 6058047.

6 Changing your handset

fascias

There are 3 removeable handset fascias to choose from (one is fitted already on the handset). Press in the centre of the fascias and slide upwards to take off.

To put a new fascia on, slide the fascia down onto the handset making sure that it clips into place securely.

Note (cont)

To get the longest possible life from your battery, leave the handset off the base unit for a few hours each day.

Telephone

line cord

Note

You can set the time on your Quartet 3100 handset display, please refer to page 25 for instructions.

Using your Quartet 3100

Making and receiving calls

To make an external call

Lift the handset off the base unit.

Press the TALK button.

The green In Use light on the base unit begins to flash and the handset display will show the icon while it is in use.

Listen for the dialling tone.

Dial the number you want.

Your Quartet 3100 has a menu driven display. The UP and DOWN buttons allow you to scroll through the menu and the OPTION buttons below the display allow you to select options within each menu.

Note

To quit a menu at any time, press the CLEAR button. This will take you back one step. To return to the standby screen keep pressing the CLEAR button.

Preparatory dialling

First enter the number to be dialled. The number is shown on the display. If you make a mistake, press the CLEAR button to remove any incorrect digits.

OPTION buttons

UP and DOWN

buttons

To end a call

Press the TALK button.

Replace the handset on the base unit.

To receive a call

When the phone rings:

The handset display will show

EXTERNAL CALL

or if you have subscribed to a Caller Display Service it will show your caller’s telephone number or name if you have stored it in your directory (unless the number has been withheld or is an international number).

If your handset is on the base unit, simply pick it up to answer the call.

If your handset is off the base unit, press the TALK button.

Call timer

Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during your call and for a few seconds after it is completed.

Note

An Inductive Coupler has been built into the handset to improve sound quality for people using hearing aids. Switch your hearing aid to T and adjust the position of the handset until you get the best reception.

If you have entered the number correctly, press the TALK button to dial the number. The display will show

Calling

Note

Your Quartet 3100 handset uses a telescopic aerial that should be pulled out when on a call to obtain the best signal and reception available.

To select an alternative channel during a call

Your Quartet 3100 automatically scans the available radio channels and selects the best quality reception to use.

If you experience interference during a call, press the CHAN options button.

Your caller will momentarily be placed on hold. The display will flash

Seeking Channel

and your handset will select an alternative channel and then return to your caller.

To cancel channel seeking at any time, press the CLEAR button.

CHAN

Note

The handset range is up to 250 metres from the base unit in ideal conditions. The stated range of this product is measured in open field conditions. Walls, ceilings and metal structures will reduce the maximum range.

If you start to go out of range while using the phone, you will hear warning beeps. Move closer to the base unit. If you do not move back into range your call may be disconnected. You can check if you are in (or out of) range by pressing the button and then the button when you are in standby mode. The display will show either

IN RANGEorOUT OF RANGE

for a

few seconds.

Secrecy/Music on hold

When on a call you can talk to someone in the same room without your caller hearing.

To switch Secrecy on and off

To switch on during a call:

Press and release the SEC option button.

The display will flash

Secrecy

and your caller will be put on hold. Both you and your caller will hear music until the SEC options button is pressed again.

You can now talk to someone in the same room without your caller hearing you.

To switch off during a call:

Press and release the SEC option button again to return to your caller.

SEC

To adjust the earpiece volume

During a call you can adjust the volume of the handset receiver. The earpiece volume will remain at the volume level you set until you adjust it again.

During a call:

Press the UP or DOWN button to increase or decrease the earpiece volume.

The display will show the current volume setting, e.g.

As you increase or decrease the volume the boxes will show the volume level.

VOLUME

= Maximum

VOLUME

= Minimum

For example, if you wish to enter the name TOM:

To enter the letter T, press the 8 button. The cursor will automatically move to the right.

To enter the letter O, press the 6 button three times.

To enter the letter M, press the 6 button.

If you enter a character incorrectly use the CLEAR button to delete it and then enter the correct character.

When you have entered the name correctly, press the OK option button to confirm.

The display will show

Enter

Number

and the cursor will

flash underneath.

Enter the telephone number you want to store.

If you enter a digit incorrectly use the CLEAR button to delete it and then enter the correct digit.

When you have entered the number correctly, press the SAVE option button to confirm.

SAVE

50 Name and Number Directory

You can store fifty of your most frequently used names and telephone numbers in the directory. Please note that numbers can be no longer than 20 digits and names no longer than 13 characters.

To store a name and number in the directory

Press the DIRECTORY option button.

Press the NEW option button.

The display will show

Enter

Name

and the cursor will flash

underneath.

Enter the name using the letters on the keypad buttons.

NEW

Note

You can change between upper and lower case by pressing the

A-a

option

button and enter a space between characters by pressing the 1 button twice. You can also use the ✱,

and 1 buttons for other punctuation characters.

To view and dial a name and number in the directory

Press the DIRECTORY option button.

The first entry in the directory will be displayed (if there are no entries in the directory the display will show

Directory

Empty

Use the UP or DOWN button to scroll through the directory to find the entry you want.

To search alphabetically, press the relevant keypad number, for example to find

TOM

, press the 8 button and scroll through the entries under T.

When the entry you want is displayed, press the TALK button to dial the number.

The display will show

Entry

Saved

and then show the name

and number you have entered.

Press the CLEAR button until you return to the standby screen.

Please note that you MUST enter a name and a number, if you do not your entry will not be stored and the display will show

Error

. The display will then return to the number entry field.

Note

Stored numbers can include switchboard and network services that use the

✱

and

buttons as well as PAUSE

and RECALL functions.

To enter a pause in a directory number, press the button.

Press the SAVE option button to confirm.

The display shows

Entry

Saved

Press the CLEAR button until you return to the standby screen.

SAVE

To edit a name and number in the directory

Press the DIRECTORY option button.

The first entry in the directory will be displayed.

Use the UP or DOWN button to scroll through the directory to find the entry you want to edit.

Press the EDIT option button.

The display will show

Edit

Name

and the name will have

a cursor flashing after it.

Press the CLEAR button to delete it.

Enter the new character(s) using the letters on the keypad buttons.

Press the OK option button to confirm.

The display will show

Edit

Number

and the number will

have a cursor flashing after it.

Press the CLEAR button to delete all unwanted digits.

Enter the new digit(s).

EDIT

To delete a name and number in the directory

Press the DIRECTORY option button.

The first entry in the directory will be displayed.

Use the UP or DOWN button to scroll through to the entry you want to delete.

Press the DEL option button.

The display will show

Delete

Entry?

Press the DEL options button to confirm. (If you decide not to delete, press the SAVE options button.)

The display will show

Entry

Deleted

and you will hear a

confirmation beep.

DEL

To automatically redial the last number called

Press the TALK button and wait for the dialling tone.

Press the LNR button.

The last number you called will be shown on the display and dialled automatically.

To redial a number from the redial list

Press the LNR button.

The last number you called will be shown on the display (if you have this number stored in your directory the name associated with it will also be shown).

Use the UP or DOWN button to scroll through the redial list to the number you require.

Press the TALK button when the number you want to redial is displayed.

The number will be dialled automatically.

Redial

Your handset automatically saves the last 5 telephone numbers dialled into a redial list. You can then redial any of the last 5 numbers called, or copy numbers from the list into the directory, or delete them from the redial list.

Press the CLEAR button until you return to the standby screen.

To copy a number from the redial list to the directory

Press the LNR button.

The last number you called will be shown on the display.

Use the UP or DOWN button to scroll through the redial list to the number you require.

Press the COPY option button.

The display will show

Enter

Name

Enter a name using the keypad (as shown on page 16,

“To store a name and number in the directory”).

Press the OK option button.

The display will show

Enter

Number

Edit the number if you need to by pressing the CLEAR button to delete any unwanted digits.

Press the SAVE options button to confirm.

The display will show

Entry

Saved

Press the CLEAR button until you return to the standby screen.

Note

You will not be able to copy a number in the redial list to the directory if the directory is already full. If you try to, the display will show

Directory Full

. You will need to delete a number in the directory first, see page 18.

COPY

SAVE

To delete a number from the redial list

Press the LNR button.

The last number you called will be shown on the display.

Use the UP or DOWN button to scroll through the redial list to the number you require.

Press the DEL option button.

The display will show

Delete

Entry?

(If you decide not to delete the number, press the SAVE options button.)

Press the DEL option button to confirm.

The display will show

Entry

Deleted

Press the CLEAR button until you return to the standby screen.

To delete all numbers from the redial list

Press the LNR button.

The last number you called will be shown on the display.

Press and hold the DEL option button for 3 seconds.

The display will show

Delete

Whole Redial List?

(If you decide not to delete all numbers, press the SAVE option button).

Press the DEL option button to confirm.

The display will show

Redial

List Deleted

DEL

Paging

You can page the handset from the base unit to alert a handset user that they are wanted or to locate a missing handset. However, paging calls cannot be answered by a handset.

To page the handset

Press the PAGE button on the base unit.

The handset(s) will ring. (The base unit will also ring to confirm paging is working.)

You can stop paging at any time by pressing the PAGE button on the base unit or any button on the handset(s).

(If you press the TALK button you will stop the paging but will also seize the line. Press the TALK button a second time to clear the line.)

Paging will continue to ring for approximately one minute. If the paging is not answered after this time your handset will return to standby.

Base settings

To adjust the base ringer volume

The base has 3 ringer volume settings: Off, Low and High. The default setting is High.

Press the UP or DOWN button until the display shows

Base

Settings

Press the OK options button.

The display shows

Ringer

Volume

Press the OK option button.

The current ringer volume setting will be highlighted.

Use the UP or DOWN button to highlight which volume setting you require:

Off, Low

High

. You will hear a sample ring for the High or Low settings.

To change the base ringer melody

The base has 3 ringer melodies to choose from: 1, 2and 3.

Press the UP or DOWN button until the display shows

Base

Settings

Press the OK options button.

Press the UP or DOWN button until the display shows

Ringer

Melody

Press the OK option button.

The current melody will be highlighted.

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

Use the UP or DOWN button to highlight which melody you require: 1, 2or 3. You will hear a sample melody on each press.

Press the OK options button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

Handset Settings

To lock or unlock the keypad

You can lock the keypad so that it cannot be used accidentally while carr ying it around.

Press the CLEAR button.

Press the

✱

button. The keypad

is now locked.

The display will show the icon.

(If you press any button now, the display will show,

Press

Clr Then * To Unlock Keys

To unlock the keypad, press the CLEAR button and then the

✱

button again. The icon will disappear and the clock will return.

To set the time

Press the UP or DOWN button until the display shows

Handset Settings

Press the OK option button.

The display will show

Time

Setting

Press the OK option button.

The first digit will be flashing.

Enter the current time in 24 hour format, e.g.

09:24

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

IMPORTANT

If the keypad is locked you will NOT be able to dial the emergency numbers 999 and 112.

To change the handset ringer melody

The handset has 3 ringer melodies to choose from: 1,

and 3.

Press the UP or DOWN button until the display shows

Handset

Settings

Press the OK options button.

Press the UP or DOWN button until the display shows

Ringer

Melody

Press the OK option button.

The current melody will be highlighted.

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

To adjust the handset ringer volume

The handset has 3 ringer volume settings: Off, Low and High. The default setting is High.

Press the UP or DOWN button until the display shows

Handset

Settings

Press the OK option button.

Press the UP or DOWN button until the display shows

Ringer

Volume

Press the OK option button.

The current ringer volume setting will be highlighted.

Use the UP or DOWN button to highlight which volume setting you require: Off, Low or High. You will hear a sample ring for the High or Low settings.

Note

If you subscribe to a Caller Display Service from your Network Provider the time will be set when you receive your first call.

The current melody will be highlighted.

Use the UP or DOWN button to highlight which melody you require: 1, 2or 3. You will hear a sample melody on each press.

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

To switch the handset key tones ON or OFF

Press the UP or DOWN button until the display shows

Handset

Settings

Press the OK options button.

Press the UP or DOWN button until the display shows

Key

Tones

Press the OK option button.

To change the handset page melody

The handset has 3 page melodies to choose from: 1,

and 3.

Press the UP or DOWN button until the display shows

Handset

Settings

Press the OK option button.

Press the UP or DOWN button until the display shows

Page

Melody

Press the OK option button.

Use the UP or DOWN button to highlight which melody you require:

1, 2

or 3. You will hear a sample melody on each press.

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

The current setting will be highlighted.

Press either the OFF or ON options button.

You will hear a confirmation tone if you switch the key tones ON.

Press the CLEAR button until you return to the standby screen.

OFF

Note

Please note that if you switch the handset key tones off, you will not hear any confirmation tones when altering the Quartet 3100 settings.

BT Select Services

If you have subscribed to your Network Provider’s Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.

For example, your handset display will look like this:

If you have your caller’s name and number stored in the directory you will see the name on the display instead.

IMPORTANT

To use Caller Display you must first subscribe to the service from your Network Provider. A quarterly fee is payable. For more information on BT’s Select Services call BT free on 0800 800 150.

Caller Display

Calls list

The Calls list holds up to 30 telephone numbers and they are stored in the order they were received. The caller’s details are stored in the Calls list whether you answered the call or not. If a call is received when the list is full, the oldest entry will be deleted automatically.

When a new call is received in the Calls list the icon will flash on the display and the calls counter above the icon will show how many new calls you have received. You need to press the option button to enter the Calls list.

0800 800152

Note

It may take a couple of seconds for the display to show the telephone number or name for an incoming call. The display will initially display

External

followed by the number.

To view and dial a number in the Calls list

Press the CALLS LIST option button.

The most recently received number or name will be shown.

Use the UP or DOWN button to scroll through the list.

To dial a number in the list, press the TALK button when the number you require is displayed.

The number will be dialled automatically and the display will show

Calling

To copy a number in the Calls list to the directory

Press the CALLS LIST option button.

The most recently received number will be shown.

Use the UP or DOWN button to scroll through the list to the number you want to copy.

Press the COPY option button.

The display will show

Enter

Name

Enter a name using the keypad (as shown on page 16,

“To store a name and number in the directory”).

Press the OK option button.

The display will show

Enter

Number

Edit the number if you need to by using the CLEAR button to delete any unwanted digits.

COPY

When the display shows

NEW

after the time and date it means that it is a new call that has not been viewed yet. When all new calls have been viewed

NEW

will disappear and the call counter

on the standby screen will return to 0.

You can view, scroll through, dial and delete numbers in the list and copy numbers to the directory.

New

14:51 22 Jul

0800 800152

Del Copy

New icon indicates that there are new unviewed calls in the list.

The display will show

Entry

Deleted

and then return to the

next entry in the Calls list.

Press the CLEAR button until you return to the standby screen.

To delete the whole calls list

Press the CALLS LIST option button.

The most recently received number will be shown.

Press and hold the DEL options button for 2 seconds.

The display will show

Delete

Whole Calls List?

Press the DEL button again to confirm. (If you decide not to delete the list, press the SAVE options button).

The display will show

Calls List

Deleted

and then will return to

the standby screen.

DEL

To delete a number from the Calls list

Press the CALLS LIST option button.

The most recently received number will be shown.

Use the UP or DOWN button to scroll through the list to the number you want to delete.

Press the DEL options button.

The display will show

Delete

Entry?

Press the DEL option button again to confirm. (If you decide not to delete, press the Save options button).

DEL

Press the SAVE option button to confirm.

The display will show

Entry

Saved

Press the CLEAR button until you return to the standby screen.

SAVE

Call Waiting

If an incoming call arrives while you are already engaged on a telephone call, you will hear a soft beep every 5 seconds (this beep is not audible to the person you are speaking to).

If you have also subscribed to a Caller Display Service, the caller’s number or name if stored in the directory will be shown on the display for 20 seconds, after this time the display will return to your first caller’s details.

Instead of the engaged tone, the second caller will hear an announcement to hold as you are aware that there is a second call.

IMPORTANT

To use Call Waiting you must first subscribe to the service from your Network Provider. A quarterly fee is payable. For more information on BT’s Select Services call BT free on 0800 800 150.

To use Call Waiting

You can answer the second call, without disconnecting your first caller, by pressing the CALL WAITING button. The first caller will be put on hold.

When you have spoken to the second caller you can return to the first caller by pressing the CALL WAITING button again. You can switch back and forth between the two calls without disconnecting either if you wish.

If you disconnect the first call, press the TALK button after speaking to the first caller.

The handset will then ring. Press the TALK button again and continue with the second caller.

The second caller will only be charged for their call from the moment you answer and not while they are waiting for your initial contact.

1571 Voice mail indication

This feature will only work if you have subscribed to BT Answer 1571 or Call Minder and switched the 1571 feature ON.

BT Answer 1571 and Call Minder are automated answering services located at your local telephone exchange which will take messages when you are out, engaged on another call or on the internet.

To enable your Quartet 3100 to let you know you have messages you must first subscribe to a BT messaging service.

BT Answer 1571 is a basic answering service and is completely free of charge to BT customers. To activate the service, dial Freefone 0800 003 800.

For information on Call Minder, call BT on Freefone 0800 800 150. This is a chargeable service.

Press the UP or DOWN button until the display shows

Base

Settings

Press the OK option button.

Press the UP or DOWN button until the display shows

Check

1571 (BT Answer)

Press the OK option button.

The display will show

1571

The current setting OFF or ON will be highlighted.

Press either the OFF option button or the ON option button to switch 1571 OFF or ON.

You will hear a confirmation tone.

When switched ON the

1571

icon will remain steady on the standby display to indicate that the handset is ready to ‘check’ for voice mail messages.

The

1571

icon will flash to indicate when you have new voice mail messages and will keep flashing until you have listened to all of your messages.

Press the CLEAR button until you return to the standby screen.

To switch 1571 voice mail indication ON/OFF

The 1571 feature is defaulted as OFF so you will need to switch the feature ON if you want your handset to indicate when you have new voice mail messages.

OFF

To access your voice mail

Press the TALK button.

Press the 1571 option button if it is displayed (as this indicates you have a new voice mail message).

Dial 1571 to access your network answering service and follow the announcements to play, save and delete your messages using the keypad.

Note

The 1571 voice message indication icon is activated by an interrupted dial tone, which you can hear when you pick up your phone. BT Select Services, such as Call Diversion and Call Barring also use interrupted dial tone so therefore they will cause the

1571

icon to flash on the handset even if no messages have been left.

1571

Using Quartet 3000 additional handsets

You can buy and use up to four more Quartet 3000 additional handsets with your Quartet 3100 to extend your phone system without needing to install extension sockets for each new phone.

Each additional handset is supplied with its own charger and user guide, but the following information will tell you how to register and use an additional handset with your Quartet 3100.

Note

You must charge your additional handset for 24 hours before registering it.

Registering your handset

You must register your Quartet 3000 additional handset before it can be used with your Quartet 3100 base unit.

To register a Quartet 3000 additional handset

Please ensure you only have the handset you wish to register ready when following the instructions below.

Once charged, your additional handset will show the following screen:

Exit OK

Press the OK options button.

The display will show

Press

Page On Base Until Base Beeps

Press and hold the base unit PAGE button. When you hear a beep release the PAGE button.

The display will show

Handset

Registered

Your handset is automatically assigned the next available handset number. For example your Quartet 3100 handset is already registered as Handset 1 so if this is your first additional handset it will become Handset 2, if it is your second it will show Handset 3 and so on.

The handset will then show the standby screen:

To de-register a handset

Press the UP or DOWN button until the display shows

De-Register

Press the OK option button.

The display will show

De-Register This Handset

Press the OK option button.

The display will show

Handset

De-Registered

and then,

after a few seconds

Handset?

00:00

Handset 2

Transferring calls

You can transfer calls between handsets that are registered to the base unit.

During your call:

Press the TRAN options button. Your external caller will be put on hold and will hear music.

The display will show

Transfer To Handset

with the cursor flashing for you to enter a handset number.

Enter the handset number that you want to transfer the call to.

The called handset will ring and the display will show

Transferring Call

(If you decide to cancel the call transfer, press the CLEAR button).

The ringing handset user should press the TALK button to speak to the caller.

If the call is not answered within 20 seconds the original handset will ring.

If after a further 30 seconds the call is not taken then the caller will be disconnected.

TRAN

General information

Guarantee

Your Quartet 3100 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Quartet 3100 or any component thereof, (other than batteries), which is identiﬁed as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect,

tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not af fect your statutory rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the Help section beginning on page 42 or contact the Helpline on 0870 6058047 for assistance. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent TecLogic on 01672 564444 or a local qualiﬁed repairer.

If you have to return your product

Prior to returning your product, please read the Help section on page 42, or contact the Helpline on 0870 6058047 for assistance. If you still feel you have to return your product, pack the base station and handset securely, preferably in the original packaging. All parts must be returned, including line cords, power supplies and original batteries. (Please note that we can not take responsibility for goods damaged in transit).

Technical information

How many telephones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Quartet 3100 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Please note that any additional handsets and chargers that you register have a REN of 0.

Only use approved power supply, item code: 872264.

Only use approved batteries, item code

006988.

These products are available from the Quartet 3100 Helpline 0870 6058047.

Remove the battery cover by pressing down on top of the lid and slide the cover off.

To replace the battery pack

Batteries

Although the batter y pack is rechargeable it will eventually need to be replaced, see below for details on how to replace the battery pack.

Unplug the white connector and remove the old battery pack.

Plug the new battery pack connector in and lower the battery pack into recess then replace lid.

Note

When fully charged and in good condition, the handset will provide up to 7 hours talktime or 72 hours standby.

If you are making a call and the handset battery is running low you will hear a warning tone every 10-15 seconds.

Place the handset on the base unit to recharge.

However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset.

Note (cont)

Eventually they will need to be replaced. New batteries can be obtained from the Helpline on 0870 6058047.

To get the longest possible life from your battery, take the handset off the base unit for a few hours each day.

Call security

Your Quartet 3100 has its own digital security code that prevents other cordless phone owners from using your phone line. This ensures that you are charged only for calls using your phone. However, all approved cordless phones use radio signals to communicate between the base unit and cordless handset units. It is therefore possible that your conversations could be overheard by other people, on their cordless phones, or on ordinary radios that use the same radio frequencies.

As this problem applies equally to all similar cordless phones currently available in the UK, call privacy cannot be guaranteed. However, the security coding prevents unauthorised use of your line.

Switchboard compatibility

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider.

Switchboard use

To set the dialling mode

Press the UP or DOWN button until the display shows

Base

Settings

Press the OK option button.

Press the UP or DOWN button until the display shows

Dial

Mode

Press the OK option button.

The current dial mode setting will be shown on the display.

Press the UP or DOWN button to select either

Tone

Pulse

Press the OK option button to confirm.

You will hear a confirmation beep.

To insert a pause in a stored number

With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line.

If so, press the LNR button to insert a pause (

) before

entering the telephone number.

To use the recall button

You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch Exchange), contact your PBX supplier for further information. The recall function is set to timed break recall and is also used for BT Select Services.

Help and advice

If you have any problems using your Quartet 3100, this section will give you the most common, easy to follow solutions.

Telephone problems Possible cause Solution

• No dialling tone.

• Telephone will not dial out or cannot receive calls.

• Handset does not ring.

Telephone not connected to telephone line.

Mains disconnected.

Power cut.

Handset battery pack is discharged.

Handset not registered.

Handset ringer set to off.

Plug the telephone into the telephone line.

Ensure the power supply is correctly connected and switched on.

Wait until the power is restored. Replace handset on base unit for 10 seconds and try again. If this does not work, disconnect the handset battery from the handset for 10 minutes. Also disconnect the mains power.

Then reconnect the base unit to the mains, then replace the handset on the base unit for 10 seconds and try again.

Place the handset on the base unit and recharge it for 24 hours ensuring the CHARGING light is on.

Set ringer volume, see page 26.

• You have dialling tone but the telephone will not dial out.

You may be trying to use tone dialling on a pulse dialling exchange.

You are connected to a PBX and are not dialling the access code.

See page 41 to change to pulse dialling.

Use the PBX access code.

See page 41 for more information on switchboard use.

• Base unit does not ring but lights show on base unit.

Telephone is not connected to the telephone line.

The base ringer is set to off.

Line fault or faulty socket.

Plug the telephone into the telephone socket.

Set the base ringer setting to a higher volume, see page 23.

Try the telephone on another socket or another line. If the telephone works, contact BT on 151, or your telephone network operator for repairs to the line or socket.

• Callers are faint.

• Interference.

• Buzzing.

• Tinniness.

Handset and/or base telescopic aerial not fully extended

You are moving out of range.

The base unit or the handset are too close to electrical equipment or metal obstructions.

Extend the aerials to obtain the best signal available.

Move closer to the base unit.

Relocate the base unit or move around with the handset until reception improves.

• No Directory name and number stored.

You may have entered a name and not a number.

You need to save both a name and number when storing an entry in the directory, see page 16.

• Other telephone products connected to your phoneline intermittently emit short bursts of ringing.

Some older products have a sensitive tone caller/bell which causes them to ring when your BT Answer/1571 product is checking to see if you have any messages.

Disconnect old products.

Telephone problems Possible cause Solution

• No CHARGING light on the base unit.

Dirty contacts on base unit or handset.

Base unit not connected to the power supply.

Clean the contacts with a dry cloth. Heavy soiling can be removed with a pencil eraser.

Plug the power supply into the wall socket and switch on, and ensure the other end is connected into the base unit.

HELPLINE

If you are still experiencing difﬁculties please call the Helpline on 0870 6058047.

Index

1571 voice mail indication 33 Additional handsets 35

Aerials 9

Base ringer melody 23

Base ringer volume 23 Batteries

charging 10 low warning 10 replacing 39

BT Answer (1571

)

Call security 40

Caller Display 29 Calls

end 13 external 12 make 12 receive 13 redial 19 secrecy 15 transfer 37

Calls list 29

copy to directory 30 delete a number 31 delete whole list 31 dial a number 30

view 30 Call timer 13 Call Waiting 32

Channel selection 14 Charge handset 10

Delete

calls list 31 directory entry 18

redial list 21 De-register handset 36 Dialling mode 41 Directory 16

delete 18

dial 17

edit 18

new 16

store 16

view 17 Display icons 4

Earpiece volume 15

End a call 13

Fascias 11 Guarantee information 38 Handset

additional 35

aerial 9

charging 10

fascias 11

keytones on/off 27

melody 26

range 14

ringer 26 Help 42 Helpline 7

Inductive Coupler 13 Keypad lock/unlock 25

Key tones on/off 27

Last number redial 19

Location of product 9

Make a call 12

Melody

base 23

handset 26

handset page 27 Menu structure 3

On/off

1571 33

key tones 27

secrecy 15

Page melody 27

Paging 22 Pause – insert 41 Phone socket 11 Power supply unit 9 Preparatory dialling 12 Pulse dialling 41

Quick guide to handset settings 5 Range 14

Recall 41 Receive a call 13

Redial

copy to directory 20 delete 21 last number 19

number from list 19 Registering additional handset 35 REN 39 Returning product 39 Ringer melody

base 23

handset 26 Ringer volume

base 23

handset 26

Safety information 8

Secrecy 15 Security coding 39 Set time 25 Setting up 9 Store a name and number 16 Switchboard compatibility 41 Switchboard use 41

Technical information 39

Telephone line cord 11 Time – set 25 Tone dialling 41 Transfer a call 37

Unpacking 7 Voice mail indication 33

Volume

base ringer 23

earpiece 15

handset ringer 26

R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, Suncorp Technologies, declares that this Quartet 3100 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the Quartet 3100 is published on the website http://www.suncorptech.com/bt

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2002. Registered Ofﬁce: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Quartet 3100 Issue 1 (9/02) 6 Designed by The Art & Design Par tnership Limited. Printed in China.

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BT QUARTET 3100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual