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Quartet 1500
User Manual
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BT QUARTET 1500 User Manual

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Quartet 1500
Combined Cordless Telephone & Digital Answering Machine
User Guide
This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.
Please open this page for a further ‘at a glance’ guide to your Quartet 1500
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At a glance
M1/M2 buttons
Allows you to store and dial one touch numbers, see page 12.
Aerial
Can be extended to obtain the best signal and reception available.
In Use/Battery Low light
Indicates when the handset rings, is in use or, if the handset battery needs recharging, see page 8.
Talk button
Press to make or receive a call, see page 10.
Keypad
Volume control buttons
Adjusts the handset ringer and earpiece speech volume, see page 15.
Recall button
For use with a switchboard/PBX and BT Select Services, see page 40.
Quickdial button
Allows you to store and dial up to 10 numbers in the memory, see page 13.
Redial button
Redials the last number called. Also, press to enter a pause in a stored number, see page 12.
Secrecy / Music on hold
Press to mute the call so your caller cannot hear you. When pressed music will be played to both you and your caller, see page 12.
Charging contacts
Intercom/Channel button
Enables communication between the handset and base unit. Selects an alternative radio frequency if interference occurs during a call, see page 11.
Screen/Menu buttons
Allows you to hear a caller leaving a message. You can then choose to take the call or not. Also, allows you to access the answering machine menu, see page 26.
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Key features
Digital answering machine
No tape to worr y about.
Up to a maximum of 15 minutes recording time, including your outgoing message. Pre-recorded outgoing messages let you use your Quartet 1500 straight away with the option of recording your own outgoing message at any time.
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your Quartet 1500.
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3 Pre-recorded messages
You can use any of the
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three pre-recorded messages or if you wish you can record your own.
2 Mailboxes
VIP facility
You can give important
callers your VIP code. When a VIP calls, a different ring tone will be heard to alert you that a VIP is calling.
Memo facility
NOTEPAD
Allows you to leave memo
messages for other users.
2 One touch memories
Allows you to store two
important numbers so they can be dialled at the touch of a button.
10 Quickdial memories
Allows you to store up to
10 of your most frequently used numbers in the memory so they can be easily dialled.
2 MAILBOXES
mail boxes.
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Messages and memos can be recorded in 2 separate
In this guide
At a glance 1
Key features 3
Introduction 5
Safety information 6
Setting up 7
Using your Quartet 1500 10
Making and receiving calls 10 Internal call 11 Last number redial 12 Secrecy / Music on hold 12 One touch memories 12 Quickdial memories 13 Call Waiting 16
Using your Quartet 1500
answering machine 17
Message display on the base station 17 Setting up your
answering machine 18 Outgoing messages (OGM) 18 Incoming messages 23 Using your answering
machine from the base station 23 Answer delay 25 Message alert 26 Using your answering machine
from the cordless handset 26
Call screening 27 Memos 27 Voice mailboxes 28 VIP access 29
Remote access 31
Time saver 32 Operating the answering
machine 32
Using additional handsets 35
Registering your handset 35 Transferring calls 37
General information 38
Guarantee 38 Technical information 38 Call security 39 Switchboard compatibility 39 Switchboard access codes 39
Help and advice 41
Wall mounting 44
Index 45
Wall mounting template 47
4
Introduction
Your Quartet 1500 is designed for ease of use and made to the high standards set by BT.
You can expect your Quartet 1500 to provide many years of quality service. Please read the instructions carefully before use and keep this user guide for future reference.
For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the base unit)
For guarantee purposes proof of purchase is required, so please keep your receipt.
Unpacking your Quartet 1500
Check that your Quartet 1500 is complete. If anything is missing, please contact your place of purchase immediately.
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Quartet 1500 handset
Quartet 1500 base unit with answering machine.
Quartet 1500 base unit plinth.
Mains power supply unit.
Wall mounting screws.
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Quartet 1500
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Pause
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VIP
HELPLINE
If you have problems with your phone, call the Quartet 1500 Helpline on 0845 769 7146.
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Telephone line cord.
Adhesive Quickdial memory label.
M1 M2
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Safety information
General
Only use the power supply unit included with the product. Using an unauthorised power supply unit will invalidate your guarantee and may damage the telephone. The item number for the power supply unit is
872264. Radio signals transmitted between the handset and base may cause interference to some hearing aids.
Do not open the handset or base station (other than to change the handset batteries). This could expose you to high voltages or other risks. Contact the helpline for repairs.
Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.
Cleaning
Simply clean the handset and base station with a damp (not wet) cloth, or an antistatic wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the batteries are being recharged. This is normal. However, to avoid damage, we recommend that you do not place the product on antique/veneered wood.
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.
Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing free flow of air over its surfaces.
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Setting up
Follow these steps to set up your Quarter 1500 ready for use.
Plan the location
Situate your Quartet 1500 close enough to the mains power socket and telephone socket so that the cables will reach.
Make sure it is at least 1 metre away from other electrical products to minimise interference.
Do not situate the product in the bathroom or other humid areas.
Your Quartet 1500 works by sending and receiving radio signals between the base unit and the handset. The strength of the signal depends on where you site the base unit and how the aerial is deployed. The higher the base unit is located, the better. An upstairs room is ideal.
Your product can be wall mounted, for more information see page 44.
1 Handset aerial
Your Quartet 1500 handset uses a compact aerial which we recommend be pulled out to obtain the best signal and reception available.
2 Plug the power supply
cord into the bottom of the base unit
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3 Connect the power
supply unit to a power socket
There will be a voice prompt announcing the default settings when the unit is first switched on.
The power supply unit must remain plugged in and switched on all the time.
Note
Do not connect the telephone line cord to the phone socket until the handset is fully charged. This will prevent the risk of the phone being answered before the batteries are charged, which may prevent them from reaching maximum capacity.
4 Charge the handset
The charging light will remain constantly lit while the handset is placed on the base unit, even when the handset batteries are fully charged.
Note
When fully charged and in good condition, the handset will provide up to 7 hours continuous talktime or 72 hours standby.
If the handset battery is running low, the IN USE/BATTERY LOW light will flash every 10-15 seconds.
If you are making a call and the handset battery is running low you will hear a warning tone every 10-15 seconds.
Place the handset on the base unit to recharge.
However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New batteries can be obtained from the BT shop or from the Helpline 0845 769 7146.
Before you first use your Quartet 1500, the rechargeable batter y in the handset needs charging for 24 hours.
Place the handset on the base unit, ensuring the contacts are touching. The red CHARGING light will come on.
To get the longest possible life from your battery, take the handset off the base unit for a few hours each day.
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WARNING
Under no circumstances should non-rechargeable batteries be used. Only use the approved batteries. Using unapproved batteries will invalidate your guarantee and may damage the telephone.
5 The base unit is
supplied with one end of the telephone line cord already attached. Once the handset has been charged for 24 hours, plug the other end of the line cord into the telephone wall socket
6 The telephone line cord
and power supply cable need to be fed into the channels before attaching the plinth
7 Attach the base unit
plinth
Helpline
If you have any difficulties setting up your Quartet 1500 please call the Helpline on 0845 769 7146.
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The Flashing C on the base unit LED display means that the Day and Time need to be set, so that you will know when each message was received.
To set the Day and Time, please see
page 21.
Your Quartet 1500 is now ready for use.
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Using your Quartet 1500
Making and receiving calls
To make an external call
Press the buttons in the order shown:
Lift the handset off the base unit.
Press the TALK button.
In use
The IN USE light on the base unit begins to flash and the IN USE/BATTERY LOW light on the handset comes on.
Listen for the dialling tone.
Dial the number you want.
To end a call
To receive a call
When the phone rings:
If your handset is on the base unit, simply pick it up to answer the call.
Or
If your handset is off the base unit then the handset IN USE/BATTERY LOW light will flash, press the TALK button to answer the call.
Note
The handset range is up to 250 metres from the base unit in ideal conditions. If you start to go out of range while using the phone, you will hear warning beeps. Move closer to the base unit. If you do not move back into range your call may be disconnected.
Press the TALK button.
Or
Your Quartet 1500 handset uses a
Replace the handset on the base unit.
compact aerial which can be pulled out to obtain the best signal and reception available.
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To use the channel button
Intercom
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Your Quartet 1500 automatically scans the available radio channels and selects the best quality reception to use.
If you experience interference during a call, press the CHANNEL/ INTERCOM button to select a different channel.
To make an internal call
From the base unit to the Quartet 1500 handset:
Intercom
Press the INTERCOM button on the base unit.
Intercom
If the call is not answered after 60 seconds the base will return to standby.
From the handset to the base:
When the Quartet 1500 handset is off the base, press the CHANNEL/INTERCOM button on the Quartet 1500 handset.
The user at the base should press the INTERCOM button. You can now talk to each other.
If the call is not answered after 30 seconds the handset will return to standby.
To end an intercom call press the INTERCOM button on the base or the handset.
The handset(s) will ring.
Note
Note
An Inductive Coupler has been
Please note that making an internal intercom call is only possible by using the Quartet 1500 handset (handset 1) and not any additional handsets registered to the base, as they do
built into the handset to improve sound quality for people using hearing aids. Switch your hearing aid to T and adjust the position of the handset until you get the best reception.
not have the intercom facility.
The called handset user should press the
CHANNEL/INTERCOM
button on the handset to receive the call. You can now talk to each other.
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Secrecy
Secrecy
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Redial
Last number redial
Note
Your Quartet 1500 stores the last number called which enables quick and easy redialling. A redial number can be no longer than 32 digits.
To redial the last number called
Press the TALK button and wait for the dialling tone.
Press the REDIAL button. The number is dialled automatically.
Secrecy / Music on hold
When on a call you can talk to someone in the same room, without your caller hearing.
The music on hold volume will be quieter for you, but louder for your caller.
You can now talk to someone in the room without your caller hearing you.
The handset will beep every minute until SECRECY is turned off.
Press and release the SECRECY button again to return to your caller.
One touch memories
You can store two of your most frequently used telephone numbers in the one touch memories (M1 or M2). Please note that the number can be no longer than 20 digits.
To switch secrecy on and off
During a call press and release the SECRECY button.
Your caller will be put on hold and both you and the caller will hear music until the SECRECY button is pressed again.
The handset IN USE light will flash.
To store a one touch number
Press the QUICKDIAL button.
Enter the memory location number, M1 or M2, under which you want to store the number.
Enter the telephone number you want to store.
Press the QUICKDIAL button to confirm.
You will hear a confirmation tone.
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Note
Quickdial memories
Storing a number in the memory automatically overwrites any previous number stored under the same location code.
Stored numbers can include switchboard and network services that use the
and #buttons as
✱
well as PAUSE and RECALL functions.
To enter a pause in a stored memory number press the REDIAL button.
To dial a one touch number
Press the TALK button.
Enter the memory location number, M1 or M2, under which the number is stored.
The number is dialled automatically. (If there is no number stored you will hear 3 warning beeps.)
You can store a further ten telephone numbers in the Quickdial memory. Please note that the numbers can be no longer than 20 digits.
Note
You can mix manual and memory dialling as required, for example, you can dial the area code 020 8304 from the memory and then complete the number manually.
To store a number in the Quickdial memory
Press the QUICKDIAL button.
Enter the location number, from 0 to 9, under which you want to store the number.
Enter the telephone number you want to store.
Press the QUICKDIAL button to confirm.
You will hear a confirmation tone.
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There is a QUICKDIAL MEMORY LABEL included in your packaging.
You can use this to keep a record of which location number you have used for each telephone number.
Remove backing from MEMORY LABEL and place centrally into handset cradle on base unit as shown.
To dial a number in the Quickdial memory
Press the TALK button.
To delete stored numbers
Press the QUICKDIAL button.
Enter the location number, from 0 to 9, that you want to delete.
Press the QUICKDIAL button.
The stored number has been deleted.
Or
Any existing number stored in the One touch or Quickdial memories can be overwritten by entering a new number under the same location. Simply follow the steps under the storing numbers sections previously shown on page 13.
Press the QUICKDIAL button.
Enter the location number, from 0 to 9, under which the number is stored.
The number is dialled automatically.
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To adjust the handset
▼
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ringer volume
To adjust the earpiece volume
You can adjust the handset ringer volume when the handset is not in use.
There are 3 settings, HIGH, LOW and OFF.
The default setting is HIGH.
Press the DOWN button to reduce the volume.
To switch the ringer volume OFF, press the DOWN button and hold for 2 seconds until you hear a confirmation beep.
To adjust the volume, press and release the UP button. The ringer will be set to the LOW level.
Press and release the UP button again to set the volume to HIGH.
You will hear a sample ring on each press.
During a call you can adjust the earpiece volume using the UP and DOWN buttons.
There are 4 levels, where 1 is the lowest and 4 is the highest.
The default setting is 2.
When you reach either the highest or lowest setting you will hear two beeps.
To change the handset melody
There are 3 handset melodies to choose from. The default setting is melody one.
Press the QUICKDIAL button.
Use the UP and DOWN buttons to scroll through the melodies. You will hear a sample melody to help you choose.
Press the QUICKDIAL button to confirm the chosen setting.
You will hear a confirmation tone.
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To adjust the base ringer volume
There are 3 levels to choose from, HIGH, LOW and OFF.
Instead of the engaged tone, the second caller will hear an announcement to hold as you are aware that there is a second call.
1 = HIGH, 2 = LOW and 3 = OFF. The default setting is HIGH.
Press the QUICKDIAL button.
Press the
button.
#
Enter the setting you want, from 1 to 3.
You will hear a sample ring of the base ringer at levels 1 and 2.
Press the QUICKDIAL button to confirm the setting.
You will hear a confirmation tone.
Call Waiting
Note
To use Call Waiting you will need to subscribe to the Service from your network provider. A quarterly fee is payable.
If an incoming call arrives while you are already engaged on a telephone call, you will hear a soft beep every 5 seconds (this beep is not audible to the person you are speaking to).
To use Call Waiting
You can answer the second call, without disconnecting your first caller, by pressing the R button. The first caller will be put on hold.
When you have spoken to the second caller you can return to the first caller by pressing the R button again. You can switch back and forth between the 2 calls without disconnecting either if you wish.
If you wish to disconnect the first call, press the TALK button after speaking to the first caller.
The handset will then ring. Press the TALK button again and continue with the second caller.
The second caller will only be charged for their call from the moment you answer and not while they are waiting for your initial contact.
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Using the Quartet 1500 answering machine
Your Quar tet 1500 can digitally record up to 15 minutes of messages, with each message lasting a maximum of 3 minutes. As well as recording incoming messages, you can record memos for other users. There is also the option to leave messages and memos in one of the two Mailboxes.
You can operate your Quar tet 1500
from:
• The base unit.
• Directly from the Quartet 1500 handset.
• Remotely from any external
TouchtoneTMtelephone.
Your Quar tet 1500 comes with three pre-recorded outgoing messages but if you wish you can record your own.
You will need to set the day and time so that you will know when each message was received, see page 21.
Message display on the base station
The table below provides an explanation of what is shown on the base station display.
Messages
Del
Charging
In use
DISPLAY DEFINITION
(Blank)
C-0 (flashing)
0-9
9 (flashing)
––
Alternating
with
0-9
A (flashing)
E (flashing)
F (flashing)
P (flashing)
r (flashing)
t or 2 to 9
8-0
Power off.
Day/Time needs to be set.
Answer-on mode, 0-9 messages.
10-59 messages. Indicating more than 9 messages stored.
Power on, but answer off mode The display flashes between a dash and the number of messages saved in the memory.
Remote access in progress.
Error.
Memory full.
Message paused.
Message recording (memo, outgoing message or incoming message).
Setting or reading answer delay.
Counting down.
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Setting up your
Ans on/off
answering machine
To switch the answering machine on/off
Press the ANSWER ON/OFF button to switch
on or off.
If you hear “Answer on, your
outgoing message is ....”
the answering machine is switched on and is ready to answer incoming calls and record any messages, unless Message 3 is selected which is an advisory announcement and cannot record a message.
Display on the base unit shows the number of messages stored in the memory.
If you hear “Answer off” the answering machine is switched off.
The display on the base unit will flash between a dash and the number of messages saved in the memory.
3 pre-recorded outgoing messages to choose from as follows:
Message 1 - “Hello, your call cannot be taken at the moment so please leave your message after the tone”.
This is the standard message used when you want people to leave messages.
(Message 1 is the default message.)
Message 2 - “Hello, your call cannot be taken at the moment so please press 1 for Mailbox 1, 2 for Mailbox 2 or leave your message after the tone”.
This message can be used if you plan on using the mailboxes to tell callers what to do.
Message 3 - “Hello, your call cannot be taken at the moment and you cannot leave a message, so please call later”.
This is an advisory announcement only and should be used if you just want a message to be played and not let callers leave a message.
Note
Please note that using Message 3, (whether default or your own recording) will not allow an incoming message to be left.
Outgoing messages (OGM)
The outgoing message is the message a caller first hears when the answering machine picks up their call. Your Quar tet 1500 comes with
Choose which of the three available messages you want to be played to callers when the answering machine picks up the call. You can use either the pre-recorded message or record your own, see page 19.
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Ans on/off
To select your pre-recorded
Ans on/off
Stop
Stop
Skip
Skip
Skip
Skip
outgoing message
Press and hold the ANS ON/OFF button until you hear, “Please select outgoing message”, then release the button.
Then press and release either one of the following SKIP or STOP buttons.
To set Message 1, press and release the
SKIP button.
To set Message 2, press and release the STOP button.
To set Message 3, press and release the SKIP
button.
Your chosen setting will be announced over the base speaker, followed by a voice prompt option to record your new outgoing message.
To record your own outgoing message (OGM)
You can record your own outgoing messages to use instead of the 3 pre-recorded messages already available. Your message can be up to 3 minutes long. Message 3 can be up to 15 minutes long, however, leaving a long outgoing message will
reduce the time available for incoming messages. Your own outgoing message will replace the selected pre-recorded outgoing message, but it is possible to reinstate it later if you wish (see page 21). You can record your own outgoing message via the base or the handset.
To record via the base:
You need to select one of the 3 messages you want to replace by pressing the appropriate button.
Press and hold the ANS ON/OFF button until you hear, “Please select outgoing message”, then release the button.
Then press and hold either one of the following SKIP or STOP buttons, until you hear, “Please speak after the
tone, to end recording release the button”:
SKIP to record a new
Message 1
or
STOP to record a new
Message 2
or
SKIP
to record a new Message 3
Speak into the base
Mic
microphone and
Mic
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continue to hold the button
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Ans on/off
while recording your own OGM. When you have finished speaking, release the button.
The prompt will announce,
“Your outgoing message is...”
and then play your message.
The prompt will announce,
“Your outgoing message is”
and then play your message.
The display will flash p and after playing your message you will hear the menu once more.
To record via the handset:
Pick up the handset.
Press the SCREEN/MENU button. You will hear the main menu announcement from the handset earpiece.
Press the 8 button for the outgoing message menu.
Press the 4 button and then select the outgoing message that you wish to record over (e.g. press 1, 2 or 3).
The prompt will announce the selected OGM.
Then press the 3 button to record your new OGM in its place. The prompt will announce, “Please speak after
the tone. To end recording, press #”.
Note
Press the SCREEN/MENU button to return the handset to Standby.
To check your outgoing message
You can check and play back your current outgoing message at any time via your Quartet 1500 base unit or the handset.
Using the base:
Press the ANS ON/OFF button.
The prompt will announce either:
• “Your outgoing message is...” and play your outgoing message.
After the tone, speak your outgoing message into the handset. Press
when you
#
have finished. You will hear a long beep, (throughout recording r will flash on the base unit display).
Or
• “Answer of f”. If prompt is “Answer off”, press the ANS ON/OFF button again and the prompt will announce the current outgoing message.
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Using the handset:
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Press the SCREEN/MENU button.
Press the 8 button. The prompt will announce,
“To play outgoing message, press 2”.
Press the 2 button. Your outgoing message will be played.
Note
Press the SCREEN/MENU button to return the handset to Standby.
To delete your outgoing message
You can delete your outgoing message and return to your Quartet 1500’s pre-recorded outgoing message or record a different message of your own.
Whilst your outgoing message is playing press the DELETE button on the base unit or the 5 button on the handset.
The message will stop playing and you will hear a short beep, then the default pre-recorded outgoing message.
To set the day and time
The Day and Time must be set using the Quartet 1500 handset.
Your Quar tet 1500 automatically adds the day and time to all messages and memos received.
When you first switch the power on, the clock is set to Saturday, 12.01 pm. You can change the day and time as required.
Press the SCREEN/MENU button, on the Quartet 1500 handset and then listen to the announcements coming from the handset earpiece. The main menu announcements are automatically presented when the SCREEN/MENU button is pressed.
Press the 0 button. The prompt will announce,
“To set day and time press
, to confirm day and time
✱
press #”.
Press the The prompt will announce,
“Please enter new day and time after the tone”.
button.
✱
21
+
Vol
-
Vol
+
Vol
-
Vol
After the tone enter the day, followed by the time using the 24 hour clock.
1 = Sun, 2 = Mon, 3 = Tues, 4 = Wed, 5 = Thur, 6 = Fri, 7 = Sat.
For example:
1 1415 = Sunday 2.15pm.
Or
5 0915 = Thursday 9.15am.
You will then hear your setting confirmed.
Note
Press the SCREEN/MENU button to return the handset to standby.
Note
To adjust the loudspeaker volume
The loudspeaker volume ranges from 0-9 plus H, where 0 is Off and H is the maximum level. The default level is 5.
Press VOL + on the base to increase the volume.
Press VOL - on the base to decrease the volume.
If you adjust the volume when the answering machine is not being used, a beep sounds at each press. When the volume reaches its highest or lowest levels two beeps will sound.
If the day and time is entered incorrectly, the prompt will announce, “Incorrect, please set again”. Enter the correct setting within 15 seconds otherwise the handset will return to standby mode. If the day and time is entered incorrectly three times the handset will return to standby.
22
Incoming messages
Your Quar tet 1500 will automatically record an incoming message when it is connected to your phone socket and is set to ‘Answer on’, using outgoing Message 1 or 2. Message 3 is an advisory announcement only and cannot record your caller’s message.
While a message is being recorded, the display on the base unit flashes r. It will stop recording if the caller stops speaking for longer than 4 seconds.
The maximum incoming message length is 3 minutes. If this is reached, or the memory becomes full, the caller will hear, “Thank you for calling” and your Quartet 1500 will hang up.
When the recording memory is full, the display will alternate between the number of messages and F.
If the answering machine is switched on, and the memory is full, incoming callers will hear the default message
“Hello, your call cannot be taken at the moment and you cannot leave a message so please call later”.
Using your answering machine from the base station
To playback messages
Play
Pause
Press the PLAY button.
The prompt will announce, “You have (n) messages”.
Your messages will be played back, starting with the first message received.
At the start of each message, the number of the message is announced. The number will also be shown on the display.
Note
Press the STOP button at any time during playback to stop messages playing.
Note
If a call comes in while you are playing back a message or memo, the playback stops and the machine is ready to take the call.
23
Del
Del
To pause a message during
Play
Pause
Play
Pause
Skip
Skip
Skip
playback
To delete an individual message
While listening to the message, press the PLAY button.
The message will be paused. You will hear a beep every 10 seconds and the message display will show P flashing.
Press the PLAY button again to resume playback.
To skip forward and backward through messages
During playback:
Press the SKIP skip forwards to the next message.
If you press and hold the
SKIP
button the current message will be played at 11/2times the speed.
Press the return to the star t of the current message. Press again to return to the star t of the previous message.
button to
SKIP button to
During playback:
Press the DELETE button.
The prompt will announce, “Message deleted”.
The message is not deleted yet, but at the end of playback when there is an 8 second countdown followed by a confirmation tone. Let the countdown reach 0 and all the selected messages are deleted and the remaining messages are saved.
To delete all messages
When all messages have been played the prompt will announce, “End of messages.
To delete all messages, press delete”. The display counts
down from 8- 0.
During the countdown press DELETE and the prompt will announce, “All messages deleted”. At the end of the countdown there will be a confirmation tone.
24
To cancel deletion
Stop
Skip
Skip
Skip
Skip
Press the STOP button during the 8- 0 countdown. All messages will be saved including any marked for deletion.
Answer delay
Answer delay sets the number of times your Quartet 1500 will ring before answering a call. The default setting is Time Saver which means your machine will answer after 6 rings if no new messages have been recorded, or 2 rings if new messages have been recorded. You can change this setting to between 2-9 rings.
Please see page 32 for more information on ‘Time saver’.
To change the answer delay setting
Press and hold the SKIP button on the base unit until the current setting is announced, then release.
Press and release the SKIP button to move through the settings, with each press the options will be announced, ie 8, 9, Time Saver, 2, 3, 4, 5, 6, 7.
When you hear the setting you want, release the
SKIP
button. The chosen
setting will be announced.
To check the answer delay setting at the base station
Press and release the
SKIPbutton.
The current setting will be announced and also shown on the base unit display.
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Message alert
Skip
When new messages have been received, your Quartet 1500 will beep every 5 seconds. The volume of the beep is at the volume you have set for the loudspeaker. The default setting is off.
To switch message alert on or off
Accessing your messages from the handset
To use the answer machine from the handset, use the table below which shows which buttons to press for each function.
Press the SCREEN/MENU button and the handset will beep and announce the main menu options.
When the answering machine is in the idle mode:
Press and hold the
SKIP
button on the base unit to change the setting.
The prompt will announce
“Message alert on/off”
as appropriate.
Using your answering machine from the cordless handset
You can use your Quar tet 1500 for a variety of functions: to listen to your messages; delete, skip forward or backward; record a memo or new outgoing message, and to screen incoming calls.
To play all messages
To play new messages
To skip back during messages
To delete during messages
To skip forward during messages
To record a new memo
Outgoing message (OGM) menu
To play outgoing message
To record a new OGM
To select OGM
To hear the OGM menu
To hear main menu
To set a new security code
To set day and time
Voicemail
Press To hear voice mailbox menu.
For voice mailbox 1.
For voice mailbox 2.
To hear voice mailbox menu.
To hear main menu.
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Call screening
You can let your answering machine pick up a call, even if you are in. This allows you to identify the caller and decide whether to take the call. Make sure the volume is set to an audible level, see page 22. Allow the incoming call to be answered by your Quartet 1500 answering machine as normal. You will hear the caller begin to leave a message.
To screen a call via the handset
When your Quartet 1500 starts to record an incoming message, the IN USE light will flash.
Press the SCREEN/MENU button.
You can hear the caller on the handset.
To screen a call from the base unit
If the handset is resting on the base unit and you decide to take the call, lift the handset and speak to the caller.
Recording will stop automatically.
Or
To interrupt recording and talk to your caller, press the TALK button.
Recording is stopped.
Memos
A personal memo can be recorded on your Quartet 1500 and left as a message for another user. Memos can be of any length, up to the maximum recording capacity (15 minutes), but you should try to keep them short to allow time for recording incoming messages.
27
1
2
To record a memo
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2
Press the SCREEN/MENU button on the handset.
Press the 7 button. The prompt will announce,
“Please speak after the tone. To end recording press square”.
Speak your memo into the handset.
The display will show r.
Press the recording.
Your memo is now stored and can be played back later. Memos are stored in the same way as incoming messages, and the message counter on the base unit will increase by 1.
Press the SCREEN/MENU button to return the handset to Standby.
button to end
#
Note
When Message 2 has been set your caller will hear the outgoing message,
“Hello, your call cannot be taken at the moment so please press 1 for Mailbox 1, 2 for Mailbox 2 or leave a message after the tone”.
Your caller can then leave a message as normal or leave a message in one of the mailboxes.
It is recommended that you record your own Message 2, so that callers know which mailbox to use.
You can also record memos into the voice mailboxes from the base unit. Voice mail messages and memos can be played, skipped forward and backward and deleted in the same way as normal messages.
To record a memo into a voice mailbox
Press and hold the voice mailbox button 1 or 2, on the base unit.
The prompt will announce,
“Please speak after the tone. To end recording release the button”.
Voice mailboxes
Your Quar tet 1500 has 2 voice mailboxes allowing callers to leave messages in two separate mail boxes which keeps messages more private.
To use the mailboxes, you should set your outgoing message to Message 2, (see instructions on page 18).
Speak your memo into the
Mic
base microphone .
To end recording release the voice mailbox button.
The light under the associated mailbox button will flash to indicate the number of new messages recorded and will remain lit for existing messages.
Mic
28
To play a message in a
1
2
Play
Pause
Skip
Skip
Del
Del
voice mailbox
Press and release the mailbox button 1 or 2.
The prompt will announce,
“Voice mailbox 1 (or 2): you have ‘n’ messages”.
Your messages will be played back starting with the oldest.
To pause a message press the PLAY/PAUSE button.
To skip forward press the
SKIP
To skip backward press the
To delete an individual message press the DELETE button during playback.
To delete all messages press the DELETE button at the end of message playback.
It is also possible to access your mailboxes via remote access, see page 31 for more information.
button.
SKIP button.
Note
VIP access
You can give impor tant callers, such as close friends and family of your choice, a VIP code. When the answering machine is on and they call, a different ring tone will sound to alert you that a VIP is calling. You can then choose whether to take the call.
Note
When the VIP is ON, the “Do not disturb” feature will be activated. This means that Call Screening will be disabled and any message being left by a caller will not be audible at that time.
The pre-set VIP code is 30, but you can change this if you wish.
When your VIP calls you, they should enter the VIP code when they hear the outgoing message. The outgoing message will then stop playing and you and the VIP will hear the special ring tone. This will alert you that a VIP is calling.
If the phone is not answered your VIP will hear the outgoing message and can then leave a message if they wish.
29
To change the VIP code
VIP VIP
Skip
VIP
Skip
Press and hold the VIP button. The prompt will announce the current VIP code.
Release the VIP button, press the SKIP setting will be announced and the counter will start going up. You can press the
SKIP button to go back. If you hold either of the SKIP buttons down the settings will change more rapidly. You can choose a code between 30- 59.
Press and release the VIP button when you reach the number you want for your new code.
button, the
To switch VIP on/off and check VIP Code
Press and release the VIP
VIP
button. The prompt will announce, “VIP On” or “VIP Off ”, followed by the VIP code.
VIP
Press the VIP button again to change the on or off setting.
Your confirmed setting will be announced.
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Remote access
You can turn your Quartet 1500 answering machine on and off and listen to your messages from any Touchtone
TM
telephone. To protect your privacy, messages can only be accessed by entering a 3-digit security code.
The pre-set code is 000 and can be changed. If you change the code it is advisable that you make a note of it somewhere safe.
To change your security PIN code
Press the SCREEN/MENU button.
Press the 9 button.
To set a new security PIN code press
You will hear a beep.
Enter a 3-digit code of your choice.
The prompt will announce the new security PIN code.
To confirm your security code press Press
31
✱
.
Press the SCREEN/MENU button to return to standby.
Note
After 15 seconds the handset will automatically return to standby.
To switch your answering machine on
If you go out and forget to turn your answering machine on you can switch it on remotely.
Dial your telephone number.
Let the phone ring for 20 rings until you hear your outgoing message.
Press the
Enter your security code.
Press the 7 button within 8 seconds. You will hear “Answer On” and your answering machine will now
.
#
be switched on to answer incoming calls.
✱
button.
To check for messages
Dial your phone number and wait.
When you hear your outgoing message, press the
button on your phone.
✱
You will hear, “Please enter your security code”.
Enter your security code.
If you have messages, you will hear, “You have ‘n’
messages”.
Your messages will be played.
Time saver
The Time saver feature is useful if you are out and want to ring in and check if you have received any new messages.
If your answering machine is set to time saver you can check whether you have new messages or not before your answering machine actually answers your call. If you have new messages your answering machine will answer after 2 rings, if you do not have any new messages, it will not answer until 6 rings. This enables you to hang up before you are connected, saving you time and the cost of a call.
If you have no messages, you will hear, “You have no
messages, to hear main menu press 1”.
You have 15 seconds to enter any other instructions before your Quartet 1500 hangs up.
Note
If you enter your security PIN code incorrectly, after the second attempt, your Quartet 1500 will announce: “Thank you for calling” and will then hang up.
Time saver is the default setting but if you have changed this see page 25 to set it back again.
Operating the answering machine
When you have accessed your answering machine, you can operate it using the keypad numbers on the phone you are using.
32
The main menu
0
1
9
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2
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1
The main menu lets you operate a range of answering machine functions. Simply follow the instructions as announced:
“To play all messages, press 2”.
“To play new messages, press 3”.
To access the voice mailboxes
Dial your phone number and wait.
When you hear your outgoing message, press the
button on your phone.
✱
You will hear, “Please enter your security code”.
Enter your security code.
“To skip back during messages, press 4”.
“To delete during messages, press 5”.
“To skip forward during messages, press 6”.
“To set answer machine on or off press 7”.
“To hear outgoing message menu, press 8”.
“To set a new security code press 9”.
“To set day and time press 0”.
“To hear voice mailbox menu, press
✱
”.
“To hear main menu, press 1
.
”
Press the
✱
button.
The prompt will announce,
“For voice mailbox 1 press 1, for voice mailbox 2, press 2”.
Press either 1 or 2.
If you have messages, the prompt will announce,
“Voice mailbox 1 (or 2), you have n new messages”.
Your messages will be played.
If there are no new messages, the prompt will announce,
“Voice mailbox 1 (or 2 ), you have no new messages, to hear main menu press 1, to hear voice mailbox menu press 7”.
You have 15 seconds to enter any other instructions before your Quartet 1500 hangs up.
33
The voice mailbox menu
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1
The following instructions allow you to operate your voice mailbox messages.
“To play all voice mailbox messages, press 2”.
“To play new voice mailbox messages, press 3”.
“To skip back during messages, press 4”.
“To delete during messages, press 5”.
“To skip forward during messages, press 6”
“To hear voice mailbox menu, press 7”
“To hear main menu, press 1”.
34
Intercom
Using Quartet 1000 Additional handsets
You can buy and use up to 3 Quar tet 1000 additional handsets with your Quartet 1500 to extend your phone system, without needing to install extension sockets for each new phone.
Each additional handset is supplied with its own charger and user instructions, but the following information will tell you how to register and use an additional handset with your Quartet 1500.
Note
You must charge your additional handset for 24 hours before registering it.
Note
Your Quartet 1000 additional handset does not allow access to answering machine functions
Registering your handset
You must register your Quartet additional handset before it can be used with your Quartet base unit. Make sure that each additional handset is registered with a different number (2, 3 or 4) so it can be identified from other additional handsets, see page 36. This is necessary for transferring calls.
To register an additional handset
Place the handset you wish to register on the base unit and then remove it.
Press and hold the base unit INTERCOM button until you hear a beep and the IN USE light on the base unit and the IN USE/BATTERY LOW light on the handset begin to flash.
Release the base unit INTERCOM button and press the TALK button on the new additional handset.
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Channel
Your additional handset is
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registered automatically and you will hear a long confirmation beep and the IN USE light will stop flashing.
Note
Check that your additional handset is registered correctly by pressing the TALK button and listening for a dial tone. If you do not hear a dial tone your additional handset is either out of range of the base unit or it has not been registered properly, or the base unit line cord is not plugged in.
Note
The following erasing and re-registering procedure can be used for re-registering an original handset. If you wish to re-register please follow the instruction below, using your original handset where it refers to additional handset.
To de-register an additional handset
Press the QUICKDIAL button.
Press the CHANNEL button, on the handset you wish to de-register.
Press the
button 4 times.
✱
Press the QUICKDIAL button.
You will hear a confirmation tone.
Your old registration code is now erased and you can re-register your additional handset following the procedure on page 35.
To set the handset number
To re-register an additional handset
Before re-registering, the old registration code must first be erased. Once erased you can re-register your additional handset by following the registration process on page 35.
Each additional handset must be assigned an identity number (3 or 4). Your Quartet 1500 handset is already registered as HANDSET 1. A Quartet additional handset is pre-set as HANDSET 2. However, further additional handsets can be numbered as they are added.
36
Secrecy
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Press the QUICKDIAL button.
Transferring calls
Secrecy
Press the SECRECY button. You will hear a tone.
Enter the handset number
3-4
(between 3 and 4).
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Press the QUICKDIAL button. You will hear a beep confirming that the new number has been stored.
Note
Make a note of the handset number by writing it on the quickdial label on the additional handset’s charger.
You can transfer calls between handsets that are registered to the base unit and have been allocated a handset number.
To transfer a call
During your call press the SECRECY button and then the handset number that you want to transfer the call to.
The called handset will ring.
If the call is not answered within 60 seconds the calling handset will ring.
Press the TALK button to speak to the caller.
If after a further 30 seconds the call is not taken the caller will be disconnected.
37
General information
Guarantee
Your Quartet 1500 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the Quartet 1500, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects
that occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults
or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the Help section beginning on page 41 or contact the Helpline on 0845 7697146 for assistance.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you call the Helpline and ask for details of our recommended repairers.
If you have to return your product
Prior to returning your product, please read the Help section on page 41, or contact the Helpline on 0845 769 7146 for assistance. If you still feel you have to return your product, pack the base station and handset securely, preferably in the original packaging. All parts must be retur ned, including line cords, power supplies and original batteries.
(Please note that we cannot take responsibility for goods damaged in transit). Please obtain and keep proof of posting from the Post Office.
Technical information
How many telephones can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Quartet 1500 has a REN of 1.
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A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
Only use approved power supply unit, item code: 872264.
Only use approved batteries, item code: 872276.
This product complies with R&TTE directive (1999/5/EC).
Call security
Switchboard compatibility
This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone dialling and time break recall. If in doubt please consult your Service Provider.
Your Quar tet 1500 has its own digital security code that prevents other cordless phone owners from using your phone line. This ensures that you are charged only for calls using your phone. However, all approved cordless phones use radio signals to communicate between the base unit and cordless handset units. It is therefore possible that your conversations could be overheard by other people, on their cordless phones, or on ordinary radios that use the same radio frequencies. As this problem applies equally to all similar cordless phones currently available in the UK, call privacy cannot be guaranteed. However, the security coding prevents unauthorised use of your line.
Switchboard access codes
To set the dialling mode
Press the QUICKDIAL button.
Press the hear a tone.
Press 1 for Tone dialling.
Or
Press 2 for Pulse dialling.
Press the QUICKDIAL button.
You will hear a confirmation tone.
button. You will
✱
39
R
To insert a pause
Redial
With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line.
If so, press the REDIAL button to insert a pause before entering the telephone number.
To use the R button
You may need to use the RECALL button if you are connected to a switchboard/PBX (Private Branch Exchange), contact your PBX supplier for further information. The RECALL button, when set to time break recall, is also used for BT Select Services.
40
Help and advice
If you have any problems using your Quartet 1500, this section will give you the most common, easy to follow solutions.
Telephone problems Possible cause Solution
• No dialling tone.
• Telephone will not dial out.
• Telephone cannot receive calls.
• You have dialling tone but the
telephone will not dial out.
Telephone not connected to telephone line.
Mains disconnected.
Power cut.
Handset battery pack is discharged.
Handset not registered.
You may be trying to use tone dialling on a pulse dialling exchange.
Plug the telephone into the telephone line.
Ensure the power supply is correctly fitted and switched on.
Wait until the power is restored.
Replace handset on base unit for 10 seconds and try again. If this does not work, disconnect the handset battery from the handset for 10 minutes. Also disconnect the mains power.
Then reconnect the base unit to the mains and then replace the handset on the base unit for 10 seconds and try again.
Place the handset on the base unit and recharge it for 24 hours ensuring the CHARGING light is on.
Register the handset, see page 35.
See page 39 to change to pulse dialling.
• Handset does not ring and
there is no IN USE light on handset.
41
You are connected to a PBX and are not dialling the access code.
Handset battery pack is discharged.
Use the PBX access code. See page 39 for more information on switchboard use.
Place the handset on the base unit and recharge it for 24 hours.
• Handset does not ring,
but IN USE light shows on handset.
The handset ringer may be set to its minimum setting.
Increase the handset ringer volume, see page 15.
• Base unit does not ring but
lights show on base unit.
• Interference.
• Buzzing.
• Whooshing.
• Echoing.
• Tinniness.
• No Quickdial store. You may have pressed the TALK
Telephone is not connected to the telephone line.
The base ringer is set to off.
Line fault or faulty socket.
You are moving out of range.
Radio channel interference.
Radio channel interference.
The base unit or the handset are too close to electrical equipment or metal obstructions.
button first before storing the number.
Plug the telephone into the telephone socket.
Set the base ringer setting to a higher volume.
Try the telephone on another socket or another line. If the telephone works, contact BT on 151, or your telephone network operator for repairs to the line or socket.
Move closer to the base unit.
Press the CHANNEL button on the handset, to select a clearer channel.
Press the CHANNEL button on the handset, to select a clearer channel.
Relocate the base unit or move around with the handset until reception improves.
Don’t press the TALK button when storing numbers.
• Call appears to have been cut
off after pressing the SECRECY button.
• BATT LOW light on the
handset is flashing.
• No CHARGING light on the
base unit.
You may have pressed a number key on the handset after pressing the SECRECY button. The current handset will try to transfer the call to another handset.
The handset needs recharging. Replace the handset on the base
Dirty contacts on base unit or handset.
Wait 30 seconds; the call will return to the current handset. Or press the TALK button and the call will return immediately.
unit, ensuring that the base unit is plugged in and that the CHARGING light is on.
Clean the contacts with a dry cloth. Heavy soiling can be removed with a pencil eraser.
42
Answering machine problems
Possible cause Solution
• General problems.
• Will not record incoming
messages.
• Distorted outgoing message.
• Faint outgoing message.
• Noisy outgoing message.
• No call screening from the
base unit.
None of the answering machine functions will operate while the telephone is in use.
The answering machine is switched off.
The answering machine is full.
Outgoing message setting could be set to Answer Only.
The answering machine has a very sensitive microphone. This picks up any background noise. If you record your outgoing message too quietly or from too far away the sensitivity of the microphone increases to compensate and will pick up more background noise.
The volume is set too low.
Ensure that the telephone is not in use before operating the answering machine.
Switch the answering machine on manually or by remote control.
Delete some or all of your messages manually or by remote control, to make room for new messages.
Change outgoing message setting to Answer and Record, see page 18
Record your outgoing message at a reasonable volume 20cm away from the microphone in a quiet environment.
Increase the volume to a suitable level using the volume control.
Switch VIP OFF.
Increase the volume to a suitable level using the volume control.
Change your Security PIN Code. See page 31.
Use a Touchtone
TM
telephone.
• Cannot hear messages when
played.
• When accessing your machine
remotely, your Security PIN Code does not work.
VIP setting is ON.
The volume is set too low.
Incorrect Security PIN Code entered.
You may be dialling from a telephone with pulse dialling mode set.
If you are still experiencing difficulties please call the Helpline on 0845 769 7146.
43
WALL
WALL PLUG
70 mm
Wall mounting
Your Quar tet 1500 can be wall-mounted by removing the desk bracket provided.
Please refer to page 47, wall-mounting template.
Note
Before you wall-mount your Quartet 1500, check that:
• the wall can support the weight of the base unit and handset;
• the position you choose leaves enough space so that the base unit is clear of any obstruction on the wall, such as a shelf or cupboard. Room should be left so that the handset can be placed on charge without touching any obstructions.
1
Drill 2 holes for the screws and insert the wall-plugs provided (if required).
2
Drive the screws into the wall, leaving about 4mm free on which to mount the bracket and base unit.
3
Make sure that the power supply and the telephone cables are connected to the base unit, then fit the cables into the channels on the bottom of the base unit, so the base fits flat against the wall.
For the best operating conditions, try to place the base unit away from large metal objects and other electrical appliances.
4
Attach the base unit to the wall by hooking it over the screws protruding from the wall.
44
Index
Additional handsets 35
Aerial 7 Answer delay 25 Answering machine 17
answer delay 25 call screening 27 incoming messages 23 loudspeaker volume 22 memos 27 message alert 26 on/off 18 outgoing messages 18-21 set day and time 21 using from the base station 23 using from the cordless
handset 26 remote access 31 VIP access 29 voice mailboxes 28
Batteries 8
charging 8 low warning 8
Call screening 27
Call security 39 Call Waiting 16 Calls
end 10 external 10 internal 11 receive 10 redial 12 secrecy/music on hold 12 transfer 37
Channel button 11
Day and time 21
Delete
memory numbers 14 messages 24 OGM 21
Dialling mode 39
Guarantee 38
Handset menu 26
Handset number set 36 Help and advice 41 Helpline 9
Incoming messages 23
Inductive Coupler 11 Intercom 11
Make a call 10
Mailboxes 28 Menu – handset 26 Melody 15 Memos 27 Message alert 26
Number of rings 25
One touch memories 12
delete 14 dial 13 store 12
On/off
answer machine 18 message alert 26 secrecy 12 VIP 30
Outgoing messages 18-21
45
Pause – insert 40 Power supply unit 8
Quickdial memories 13
delete 14 dial 14 store 13
Recall button 40 Receiving calls 10 Recording OGM 19 Redial 12 Registering 35 Remote access 31 Returning your product 38
Safety information 6
Screening 27 Secrecy/music on hold 12 Security PIN code 31 Set day and time 21 Setting up 7 Screen/Menu button 26 Switchboard compatibility 39
Technical information 38
Telephone line cord 9 Transferring calls 37 Time 21 Time saver 32
Using from the base station 23
Using from the cordless handset 26
VIP access 29
Voice mailboxes 28 Volume
base ringer 16 earpiece 15 handset ringer 15 loudspeaker 22
Wall mounting 44
Wall mounting template 47
46
Wall mounting template
70mm
47
Offices worldwide
The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
TM
Touchtone
is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2001. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Quartet 1500 Issue 2 (11/01) 3. Designed by The Art & Design Par tnership Limited. Printed in China by SunCorp Technologies.
Printed on paper which meets international environmental standards.
0560
!
Complies with R&TTE Directive (1999/5/EC)
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