BT QUARTET 1100 User Manual

Quartet 1100

User Guide

Cordless Telephone

This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.

Please open this page for an ‘at a glance’
guide to your Quartet 1100

Please open this page for a further
‘at a glance’ guide to your Quartet 1100

2

At a glance

M1/M2 buttons

Allows you to store and
dial one touch numbers.

Aerial

Can be extended.

In Use/Battery Low light

Indicates when the handset
rings, is in use or, if the
handset battery needs
recharging.

Channel button

Selects an alternative
radio frequency if
interference occurs
during a call.

Talk button

Press to make or receive
a call.

Keypad

Volume control
buttons

Adjusts the handset
ringer and earpiece
speech volume.

Recall button

For use with a
switchboard/PBX and
BT Select Services.

Quickdial button

Allows you to store and
dial up to 10 numbers in
the memory.

Redial button

Redials the last number
called, or press to enter
a pause in a stored
number.

Secrecy

Press to mute the call so
your caller cannot hear you.

1471 button

Lets you hear the
telephone number of
the last person who
called.

Charging contacts

B

e

s

u

n

I

M1 M2

1

H

G

I

4

Q

P

R

S

78

d

k

c

i

i

a

u

Q

Secrecy

w

o

L

y

r

e

t

t

a

▲
▼

B

A

C

2

K

J

L

56

T

U

V

0

l

Redial

1471

hannel

C

D

3

M

W

9

R

E

F

N

O

X

Y

Z

3

Power/In use light

Comes on when connected
to the power supply and
flashes when in use.

Charging light

Comes on to indicate
charging when the
handset is on the base.

Battery charging contacts

Page button

Press to page the handset.

Mains power socket Telephone line cord socket

Quartet 1100

Power/In use

Charging

Page

Add up to 3 additional
handsets

Use up to 3 additional

handsets with each base.

10 Quickdial memories

Allows you to store up to

10 of your most frequently
used numbers in the memory so they
can be easily dialled.

2 One touch memories

Allows you to store two

important numbers so
they can be dialled at the touch of
a button.

3 Handset ringer melodies

You can choose from three

handset ringer melodies.

Secrecy

You can mute a call and

speak to someone else in
the room without your caller hearing.
You and your caller will hear music
whilst on hold.

4

Key features

w

o

L

y

y

L

r

r

o

e

w

t

e

t

t

a

t

w

o

B

a

L

y

B

r

e

t

t

a

e

B

s

u

e

s

n

u

n

e

I

s

u

n

I

2

M1 M2

M
1
M

l
e

▲

n
n
a
h

C

▼

E

D

F

B

A

C

3

1

2

1

N

M

O

G

H

I

K

J

L

H

G

I

4

56

4

X

W

Y

Q

P

Z

R

U

T

V

S

9

Q

P

R

S

78

78

0

d

k

c

i

i

a

u

l

Q

a

i

d

l

k

c

i

u

R

Q

l
a
i
d
e

R

1
7
4
1

Secrecy

y
c
e
r
c

e
S

phone

numbers

I

M

1

M
2

▲

▲

l

e
n
n

l

e

a

n

h

n

C

a

▼

h

▼

C

A

A

B

B

D

E

C

F

C

1

D

E

F

2

2

3

3

G

H

I

J

M

K

N

J

K

L

L

O

4

M

N

O

56

56

P

Q

R

S

T

U

W

T

U

X

V

V

Y

78

W

Z

X

Y

9

Z

9

0

0

u

i

c

k

Q

d

i

a

l

R

e

d

i

a
l

Redial

R

R

S
e
c

r
e
c

y

1

1471

4

7
1

Secrecy

5

In this guide

At a glance 2

Key features 4

Introduction 6

Safety information 7

Setting up 8

Using your Quartet 1100 11

Making and receiving calls 11
Last number redial 12
Secrecy 12
One touch memories 13
Quickdial memories 13
Paging 16
1471 (Call Return) 16
Call Waiting 17

Using Quartet 1000
Additional Handsets 18

Registering your handset 18
Transferring calls 20

General information 21

Guarantee 21
Call security 22
Switchboard compatibility 22

Help and advice 24

Wall mounting 26

Index 27

Wall mounting template 28

6

For your records

For warranty purposes proof of
purchase is required, so please keep
your receipt.

Introduction

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the base unit)

HELPLINE

If you have problems with your
phone, call the Quartet 1100
Helpline on 0845 7697146.

Your Quartet 1100 is designed for
ease of use and made to the high
standards set by BT.

You can expect your Quartet 1100 to
provide many years of quality service.
Please read the instructions carefully
before use and keep this user guide
for future reference.

Unpacking your
Quartet 1100

Check that your Quartet 1100 is
complete. If anything is missing,
please contact your place of
purchase immediately.

Quartet 1100 handset.

Quartet 1100 base unit.

Adhesive quickdial
memory label.

Power supply unit.

Telephone line cord.

Wall mounting screws.

4

P

Q

R

S

78

Q

u

i

c

k

d

i

a

l

R

e
d
i

a
S
e
c
r
e

c
y

1

2

3

4
5
6
7
8

9

t

t

e

a

r

B

y

L

o

w

e

s

u

n

I

M
1

M

▲

2

▼

l

e
n
n

a
h

1

C

A

B

C

2

G

D

H

E

I

F

3

J

K

L

56

M

N

O

T

U

V

W

X

Y

Z

9

0

l

R

4
7
1

Quartet 1100

In Use

Charging

Page

M1 M2

1

0

Handset No

7

Safety information

General

Only use the power supply unit
included with the product. Using
an unauthorised power supply
will invalidate your warranty
and may damage the telephone.
The item number for the power
supply unit is 872264.

Radio signals transmitted
between the handset and base
may cause interference to
some hearing aids.

Do not dismantle the handset
or base station. This could
expose you to high voltages or
other risks. Contact the
helpline for repairs.

Never dispose of batteries in a
fire. There is a serious risk of
explosion and/or the release of
highly toxic chemicals.

Cleaning

Simply clean the handset and
base station with a damp (not
wet) cloth, or an antistatic wipe.
Never use household polish as
this will damage the product.
Never use a dry cloth as this
may cause a static shock.

Environmental

Do not expose to direct
sunlight.

The product may heat up
when the batteries are being
recharged. This is normal.
However, to avoid damage we
recommend that you do not
place the product on
antique/veneered wood.

Do not expose your product to
fire, explosive or other
hazardous conditions.

There is a slight chance that
your phone could be damaged
by an electrical storm. We
recommend that you unplug the
power and telephone line cord
for the duration of the storm.

2 Connect the base unit

power supply unit to a
power socket

The power supply unit must remain
plugged in all the time.

8

Setting up

Follow these steps to set up your Quarter 1100 ready for use.

Plan the location

Situate your Quartet 1100 close
enough to the mains power socket
and telephone socket so that the
cables will reach.

Make sure it is at least 1 metre away
from other electrical products to
avoid interference.

Do not situate the product in the
bathroom or other humid areas.

Your Quartet 1100 works by sending
and receiving radio signals between
the base unit and the handset.
The strength of the signal depends
on where you site the base unit and
how the aerial is deployed.
The higher the base unit is located,
the better. An upstairs room is ideal.

Your product can be wall mounted,
for more information see page 26.

1 Plug the power supply

unit cord into the back
of the base unit

9

Note

Do not connect the telephone line
cord to the phone socket until the
handset is fully charged. This will
prevent the risk of the phone being
answered before the batteries are
charged, which may prevent them
from reaching maximum capacity.

Note

When fully charged and in good
condition, the handset will provide
up to 7 hours talktime or 72 hours
standby.

If the handset battery is running
low, the IN USE/BATTERY LOW
light on the handset will flash every
10-15 seconds.

If you are making a call and the
handset battery is running low you
will hear a warning tone every
10-15 seconds.

Place the handset on the base unit
to recharge.

However, the charge capacity of
rechargeable batteries will reduce
with time as they wear out, so
reducing the talk/standby time of
the handset. Eventually they will
need to be replaced. New batteries
can be obtained from the BT shop
or from the Helpline.

To get the longest possible life
from your battery, take the handset
off the base unit for a few hours
each day.

WARNING

Under no circumstances should
non-rechargeable batteries be used.
Only use the approved batteries.
Using unapproved batteries will
invalidate your warranty and may
damage the telephone.

3 Charge the handset

When you first use your Quartet 1100,
the rechargeable battery in the
handset needs charging for 24 hours.

Place the handset on the base unit,
ensuring the contacts are touching.
The red CHARGING light will come
on.

The charging light will remain
constantly lit while the handset is
placed on the base unit, even when the
handset batteries are fully charged.

10

4 Plug the telephone line

cord into the bottom of
the base unit and plug
the other end of the line
cord into the telephone
wall socket

Your Quartet 1100 is now ready for use.

Helpline

If you have any difficulties setting
up your Quartet 1100 please call
the Helpline on 0845 7697146.

11

Using your
Quartet 1100

Making and receiving
calls

To make an external call

Press the buttons in the order
shown:

Lift the handset off the
base unit.

Press the

TALK button.

The POWER/IN USE light
on the base unit begins to
flash and the IN USE light
on the handset comes on.

Listen for the dialling tone.

Dial the number you want.

To end a call

Press the TALK button.

Or

Replace the handset on the
base unit.

To receive a call

When the phone rings:

If your handset is on the
base unit, simply pick it up
to answer the call.

Or

If your handset is off the base
unit then the handset IN
USE/BATTERY LOW light
will flash, press the TALK
button to answer the call.

123

Note

The handset range is up to 250
metres from the base unit in ideal
conditions. If you start to go out of
range while using the phone, you
will hear warning beeps. Move
closer to the base unit. If you do
not move back into range your call
may be disconnected.

Your Quartet 1100 handset uses a
compact aerial which can be pulled
out to obtain the best signal and
reception available.

Power/In use

In Use

To switch Secrecy on and off

During a call press and
release the SECRECY button.

Your caller will be put on
hold and both you and the
caller will hear music until
the

SECRECY button is

pressed again.

The handset In Use light
will flash.

You can now talk to someone
in the room without your
caller hearing you.

The handset will beep
every minute until

SECRECY

is turned off.

Press

and release the
SECRECY button again to
return to your caller.

Secrecy

When on a call you can talk to
someone in the same room, without
your caller hearing.

Secrecy

Secrecy

12

To use the channel button

Your Quartet 1100
automatically scans the
available radio channels and
selects the best quality
reception to use.

If you experience
interference during a call,
press the

CHANNEL button

to select a different channel.

Note

An Inductive Coupler has been
built into the handset to improve
sound quality for people using
hearing aids. Switch your hearing
aid to T and adjust the position of
the handset until you get the best
reception.

Channel

To redial the last number
called

Press the TALK button and
wait for the dialling tone.

Press the

REDIAL button.
The number is dialled
automatically.

Last number redial

Your Quartet 1100 stores the last
number called which enables quick
and easy redialling. A redial number
can be no longer than 32 digits.

Redial

To dial a one touch number

Press the TALK button.

Press the memory location
number,

M1 or M2, under

which the number is stored.

The number is dialled
automatically. (If there is no
number stored you will hear
warning beeps.)

M1

M2

Quickdial memories

You can store a further ten telephone
numbers in the Quickdial memory.
Please note that the numbers can be
no longer than 20 digits long.

To store a number in the
Quickdial memory

Press the QUICKDIAL
button.

Enter the location number
between

0 and 9, under
which you want to store the
number.

Q

u

i

c

k

d

i

a

l

0-9

Note

You can mix manual and memory
dialling as required, for example, you
can dial the area code 020 8304
from the memory and then complete
the number manually.

One touch memories

You can store one of your most
frequently used telephone numbers in
each of the one touch memories (M1
or M2). Please note that the number
can be no longer than 20 digits.

To store a one touch number

Press the QUICKDIAL
button.

Enter the memory location
number,

M1 or M2, under
which you want to store the
number.

Enter the telephone number
you want to store.

Press the

QUICKDIAL

button to confirm.

You will hear a confirmation
tone.

Note

Storing a number in the memory
automatically overwrites any
previous number stored under the
same location code.

Stored numbers can include
switchboard and network services
that use the ✱and #buttons as well
as PAUSE and RECALL functions.

To enter a pause in a stored memory
number press the REDIAL button.

Q

u

i

c

k

d

i

a

l

Q

u

i

c

k

d

i

a

l

123

M1

M2

13

To adjust the handset
ringer volume

You can adjust the handset
ringer volume when the
handset is not in use.

There are 3 settings, HIGH,
LOW and OFF.

The default setting is HIGH.

Press the

DOWN button to

reduce the volume.

To switch the ringer volume
OFF, press the

DOWN button
and hold for 2 seconds until
you hear a confirmation beep.

To adjust the volume, press
and release the UP button.
The ringer will be set to the
LOW level.

Press

and release the UP
button again to set the
volume to HIGH.

You will hear a sample ring
on each press.

▼

▼

▲

▲

Enter the telephone number
you want to store.

Press the

QUICKDIAL

button to confirm.

You will hear a confirmation
tone.

Q

u

i

c

k

d

i

a

l

To dial a number in the
Quickdial memory

Press the TALK button.

Press the

QUICKDIAL

button.

Enter the location number
between

0 and 9, under

which the number is stored.

The number is dialled
automatically.

Q

u

i

c

k

d

i

a

l

0-9

To delete stored numbers

Any existing number stored
in the One touch or Quickdial
memories can be overwritten
by entering a new number
under the same location.
Simply follow the steps
under the storing numbers
sections previously shown.

Note

There is a quickdial memory label
included in your packaging. You can
use this to keep a record of which
location number you have used for
each telephone number.

Remove backing from memory label
and place centrally into handset
cradle on base unit as shown.

123

14

To adjust the base ringer
volume

There are 3 levels to choose
from, HIGH, LOW and OFF.

1 = HIGH; 2 = LOW and
3 = OFF. The default setting
is HIGH.

Press the

QUICKDIAL

button.

Press the

#

button.

Enter the setting you want,
1-3.

Press the

QUICKDIAL

button to confirm the setting.

You will hear a confirmation
tone.

You will also hear a sample
ring of the base ringer at
levels 1 and 2.

Q

u

i

c

k

d

i

a

l

Q

u

i

c

k

d

i

a

l

1-2-3

To change the handset
melody

There are 3 handset melodies
to choose from. The default
setting is melody one.

Press the

QUICKDIAL

button.

Use the

UP and DOWN
buttons to scroll through
the melodies and choose
the melody you want.

Press the

QUICKDIAL

button to confirm the setting.

You will hear a confirmation
tone.

Q

u

i

c

k

d

i

a

l

Q

u

i

c

k

d

i

a

l

▲
▼

To adjust the earpiece
volume

During a call you can adjust
the earpiece volume using
the UP and DOWN buttons.

There are 4 levels, where
1 is the lowest and 4 is the
highest.

The default setting is 2.

▲
▼

15

To use the 1471 button

1471 (Call Return)

By pressing the 1471 button you can
hear the telephone number of the last
person who called you. You also have
the option to return the call.

1471

Press the TALK button and
wait for the dialling tone.

Press the

1471 button.

You will hear the telephone
number of the last person
who called you. If the caller
withheld their number the
time of the call is still stored
but not the number.

You also have the option to
return the call.

To page the handset

Press the PAGE button on
the base unit.

The handset will ring.

You can stop paging at any
time by pressing the

PAGE

button on the base unit or
any buttons on the handset.

Pressing the

TALK button
will not only stop the paging
but also seize the line. Press
the TALK button a second
time to clear the line.

After approximately one
minute your handset will
return to standby.

Paging

You can page the handset from the
base unit to alert a handset user that
they are wanted or to locate a
missing handset. However, paging
calls cannot be answered by a handset.

Note

When the handset ringer volume is
set to OFF the handset will not ring.

You cannot page the handset while
it is being used on a call.
An incoming call will override a
page call and the handset will ring
as normal.

If additional handsets are
registered to the Quartet 1100 base
unit then all handsets will ring
when paged.

Page

16

17

If an incoming call arrives while you
are already engaged on a telephone
call, you will hear a soft beep every 5
seconds (this beep is not audible to
the person you are speaking to).

Instead of the engaged tone, the
second caller will hear an
announcement to hold as you are
aware that there is a second call.

Note

To use Call Waiting you will need
to subscribe to the Service from
your network provider. A quarterly
fee is payable.

Call Waiting

To use Call Waiting

You can answer the second
call, without disconnecting
your first caller, by pressing
the R button. The first caller
will be put on hold.

When you have spoken to
the second caller you can
return to the first caller by
pressing the

R button again.
You can switch back and
forth between the 2 calls
without disconnecting
either if you wish.

If you wish to disconnect
the first call, press the
TALK button after speaking
to the first caller.

The handset will then ring.
Press the

TALK button
again and continue with the
second caller.

The second caller will only
be charged for their call
from the moment you answer
and not while they are waiting
for your initial contact.

R

R

18

Using Quartet 1000
Additional Handsets

You can buy and use up to 3 Quartet
1000 additional handsets with your
Quartet 1100 to extend your phone
system, without needing to install
extension sockets for each new phone.

Each additional handset is supplied
with its own charger and user
instructions, but the following
information will tell you how to
register and use an additional handset
with your Quartet 1100.

You must register your Quartet
additional handset before it can be
used with your Quartet base unit.
Make sure that each additional
handset is registered with a different
number (2, 3 or 4) so it can be
identified from other additional
handsets,

see page 19.

Registering your
handset

Note

You must charge your additional
handset for 24 hours before

registering it.

To register an additional
handset

Place the handset you wish
to register on the base unit
and then remove it.

Press

and hold the base
unit PAGE button for
5 seconds until both the
POWER/IN USE light on
the base unit and the
IN USE/BATTERY LOW
light on the handset begin
to flash.

Release the PAGE button
and press the TALK button
on the handset.

Your additional handset is
registered automatically and
you will hear a long
confirmation beep and the
IN USE light will stop
flashing.

Page

Page

19

To re-register an additional
handset

Before re-registering, the
old registration code must
first be erased. Once erased
you can re-register your
additional handset by
following the registration
process on p18.

Note

Check that your additional handset
is registered correctly by pressing
the TALK button and listening for
a dial tone. If you do not hear a
dial tone your additional handset
is either out of range of the base
unit or it has not been registered
properly, or the base unit line cord
is not plugged in.

To erase a registration
code

Press the QUICKDIAL
button

Press the

CHANNEL

button.

Press the

✱

button 4 times.

Press the

QUICKDIAL

button.

You will hear a confirmation
tone.

Your old registration code
is now erased and you can
re-register your additional
handset following the
procedure opposite.

Q

u

i

c

k

d

i

a

l

Q

u

i

c

k

d

i

a

l

Channel

Note

The following erasing and
re-registering procedure can be used
for re-registering an original
handset. If you wish to re-register
please follow the instruction below,
using your original handset where
it refers to additional handset.

20

Note

Make a note of the handset number
by writing it on the quickdial label
on the additional handset’s charger.

To transfer a call

During your call press the
SECRECY button and then
the handset number that
you want to transfer the
call to.

The called handset will ring.

If the call is not answered
within 30 seconds the calling
handset will ring.

Press the

TALK button to

speak to the caller.

If after a further 30 seconds
the call is not taken the
caller will be disconnected.

Transferring calls

You can transfer calls between
handsets that are registered to the
base unit.

Secrecy

To set the handset number

Each additional handset
must be assigned an identity
number (2, 3 or 4). Your
Quartet 1100 handset is
already registered as
HANDSET 1. A Quartet
additional handset is pre-set
as HANDSET 2. However,
further additional handsets
can be numbered as they are
added.

Press the

QUICKDIAL

button.

Press the

SECRECY button.

Enter the handset number
between

(2 and 4).

Press the

QUICKDIAL

button. You will hear a beep
confirming that the new
number has been stored.

Q

u

i

c

k

d

i

a

l

Q

u

i

c

k

d

i

a

l

Secrecy

2-4

Guarantee

Subject to the terms listed below the
guarantee will provide for the repair of, or at
BT’s or its agent’s discretion, the option to
replace the Quartet 1100 or any component
thereof, (other than batteries), which is
identified as faulty or below standard, or as a
result of inferior workmanship or materials.
Products over 28 days old from the date of
purchase may be replaced with a refurbished
product.
The conditions of this guarantee are:

• The guarantee shall only apply to defects
that occur 12 months from the date of
purchase, provided that the equipment is sent
to the repair address within this period.

• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.

• This guarantee does not affect your
statutory rights.

Within the 12 month guarantee period:

Prior to returning your product, please read
the Help section beginning on page 23.
In the unlikely event of a defect occuring,
please return the product, with the receipt, to
the place of purchase.

Outside of the 12 month guarantee period:

If your product needs repair after the
guarantee period has ended, the repair must
meet the approval requirements for
connection to the telephone network.
We recommend that you call the repair centre
on 01325 304346.

If you have to return
your product

Prior to returning your product, please read
the Help section on page 23, or contact the
Helpline on 0845 769 7146 for assistance.
If you still feel you have to return your
product, pack the base station and handset
securely, preferably in the original packaging.
All parts must be retur ned, including line
cords, power supplies and original batteries.
(Please note that we can not take
responsibility for goods damaged in transit).

Technical information

How many telephones can you have?

All items of telephone equipment have a
Ringer Equivalence Number (REN), which is
used to calculate the number of items which
may be connected to any one telephone line.
Your Quartet 1100 has a REN of 1.
A total REN of 4 is allowed. If the total REN of
4 is exceeded, the telephones may not ring.
With different telephone types there is no
guarantee of ringing, even when the REN is
less than 4.

Only use approved power supply, item code:

872264.

Only use approved batteries, item code

872276.

This product complies with R&TTE directive
(1999/5/EC).

21

General information

22

Switchboard
compatibility

This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards, which
support tone and pulse dialling and
timed break recall. If in doubt please
consult your service provider.

Switchboard access
codes

To insert a pause in the
memory

With some switchboards,
after dialling the access
code you may have to wait
for a moment while the
switchboard picks up an
outside line.

If so, press the

REDIAL

button to insert a pause
before entering the
telephone number.

To set the dialling mode

Press the QUICKDIAL
button.

Press the

✱

button. You will

hear a tone.

Press

1 for Tone dialling.

Or

Press 2 for Pulse dialling.

Press the

QUICKDIAL

button.

You will hear a confirmation
tone.

Q

u

i

c

k

d

i

a

l

Q

u

i

c

k

d

i

a

l

1

2

A

B

C

Redial

Call security

Your Quartet 1100 has its own digital
security code that prevents other
cordless phone owners from using
your phone line. This ensures that
you are charged only for calls using
your phone. However, all approved
cordless phones use radio signals to
communicate between the base unit
and cordless handset units. It is
therefore possible that your
conversations could be overheard by
other people, on their cordless phones,
or on ordinary radios that use the
same radio frequencies.

As this problem applies equally to
all similar cordless phones currently
available in the UK, call privacy
cannot be guaranteed. However, the
security coding prevents unauthorised
use of your line.

23

To use the recall facility

You may need to use the
recall function if you are
connected to a
switchboard/PBX (Private
Branch Exchange), contact
your PBX supplier for
further information. The
recall function, when set to
timed break recall, is also
used for BT Select Services.

R

24

Help and advice

If you have any problems using your Quartet 1100, this section
will give you the most common, easy to follow solutions.

Telephone problems Possible cause Solution

• No dialling tone.

• Telephone will not dial out.

• Telephone cannot receive calls.

Telephone not connected to
telephone line.

Mains disconnected.

Power cut.

Handset battery pack is discharged.

Plug the telephone into the
telephone line.

Wait until the power is restored.

Replace handset on base unit for
10 seconds and try again. If this
does not work, disconnect the
handset battery from the handset
for 10 minutes. Also disconnect
the mains power.

Then reconnect the base unit to
the mains, then replace the
handset on the base unit for 10
seconds and try again.

Place the handset on the base
unit and recharge it for 24 hours
ensuring the

CHARGING light

is on.

• Handset does not ring and
there is no IN USE light on
handset.

Handset battery pack is
discharged.

Place the handset on the base
unit and recharge it for 24 hours.

• You have dialling tone but the
telephone will not dial out.

You may be trying to use tone
dialling on a pulse dialling
exchange.

You are connected to a PBX and
are not dialling the access code.

See page 22 for more information
on switchboard use.

See page 22 to change to pulse
dialling.

Use the PBX access code.

• Handset does not ring, but
IN USE light show on handset.

The handset ringer may be set to
its minimum setting.

Increase the handset ringer
volume.

25

• Callers are faint.

• Interference.

• Buzzing.

• Whooshing.

• Echoing.

• Tinniness.

You are moving out of range.

Radio channel interference.

Radio channel interference.

The base unit or the handset are
too close to electrical equipment
or metal obstructions.

Move closer to the base unit.

Press the

CHANNEL button on
the handset, to select a clearer
channel.

Press the

CHANNEL button on
the handset, to select a clearer
channel.

Relocate the base unit or move
around with the handset until
reception improves.

• Call appears to have been cut
off after pressing the SECRECY
button.

You may have pressed a number
key on the handset after pressing
the

SECRECY button. The current
handset will try to transfer the call
to another handset.

Wait 30 seconds; the call will
return to the current handset.
Or press the

TALK button and the

call will return immediately.

• No Quickdial store. You may have pressed the TALK
button first before storing the
number.

Don’t press the

TALK button

when storing numbers.

• BATT LOW light on the

handset is flashing.

The handset needs recharging. Replace the handset on the base

unit, ensuring that the base unit
is plugged in and that the

CHARGING light is on.

• No CHARGING light on the

base unit.

Dirty contacts on base unit or
handset.

Clean the contacts with a dry cloth.
Heavy soiling can be removed with
a pencil eraser.

• Base unit does not ring but

lights show on base unit.

Telephone is not connected to the
telephone line.

The base ringer is set to off.

Line fault or faulty socket.

Plug the telephone into the
telephone socket.

Set the base ringer setting to a
higher volume.

Try the telephone on another
socket or another line. If the
telephone works, contact BT on
151, or your telephone network
operator for repairs to the line or
socket.

If you are still experiencing difficulties please call the Helpline on 0845 769 7146.

26

Wall mounting

For the best operating conditions,
try to place the base unit away from
large metal objects and other
electrical appliances.

Drill 2 holes for the screws and
insert the wall-plugs provided (if
required).

Drive the screws into the wall,
leaving about 4mm free on which to
mount the bracket and base unit.

Make sure that the power supply and
the telephone cables are connected
to the base unit, then fit the cables
into the channels on the bottom of
the base unit.

Attach the base unit by hooking it
over the screws protruding from
the wall.

Your Quartet 1100 can be
wall-mounted by removing the desk
bracket.

Please refer to page 28,
wall-mounting template.

WALL

WALL PLUG

70 mm

1

2

3

4

Note

Before you wall-mount your
Quartet 1100, check that:

• the wall can support the weight
of the base unit and handset;

• the position you choose leaves
enough space so that the base
unit is clear of any obstruction
on the wall, such as a shelf or
cupboard. Room should be left
so that the handset can be placed
on charge without touching any
obstructions.

27

1471 (Call Return) 16

Additional handsets 18

Aerial 11
At a glance 2

Batteries 9

charging 9
low warning 9

Call Waiting 17

Calls

end 11
external 11
receive 11
redial 12
secrecy 12
transfer 20

Channel button 12

Dialling mode 22

Guarantee information 21

Handset

aerial 11
charging 9
melody 15
number 20
register 18

Help 24-25
Helpline 6

Inductive Coupler 12

Last number redial 12

Location of product 8

Make a call 11

Melody – handset 15

One touch memory

deleting 14
dial 13
store 13

Paging 16

Pause 13, 22
Phone socket 10
Power supply unit 8

Quickdial memory

deleting 14
dial 14
store 13

Recall 23

Receive a call 11
Redial 12
Registering – handset 18

Safety information 7

Secrecy 12
Security coding 22
Setting up 8
Switchboard use 22

Technical information 21

Transferring calls 20

Volume

base ringer 15
earpiece 15
handset ringer 14

Wall mounting 26

Wall mounting template 28

Index

28

29

70mm

Wall mounting template

Offices worldwide

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

TouchtoneTMis a registered trade mark of

British Telecommunications plc in the UK.

© British Telecommunications plc 2000.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Quartet 1100 Issue 1 (8/00) 5
Designed by The Art & Design Par tnership Limited.
Printed in China by SunCorp Technologies.

Printed on paper which meets international environmental standards.

R&TTE Directive (1999/5/EC)