BT Premium User Manual
BT Premium
User guide
Navigation menu
Overview
Key features
Book a BT Premium call
Join a BT Premium call
Pre-registration
BT Vantage Point
Additional features
Hints & tips
Contact details
BT Premium userguide
Overview
BT Premium is a booked conference call
service suitable for any conference with
over 20 participants. Larger conferences
often need careful planning, with
BT Premium you benet from the services
of our expert Event Management team
to help you before, during and after
the conference.
BT Premium is booked in advance and
delivers you a host of features to choose
from including:
Event Management at no extra cost to •
help you plan and manage your conference
Pre-registration, to allow organisers
•
to track conference registration
and attendance.
BT Vantage Point, an easy-to-use web
•
interface providing you with a private,
real-time view of your BT Premium Call as
it happens.
Security ensured by a unique Passcode for
•
each conference
Pre-booking to guarantee availability
•
of lines
Choice of dial-in phone numbers to select
•
how you wish your participants to be
entered into a conference.
Co-ordinator assistance, as required.
•
Types of meeting
BT Premium is ideal for large formal meetings
and where you need to communicate to lots
of people, at the same time. The exibility
and features offered by BT Premium and the
expert help and advice provided by the event
management team make it an ideal service for
the following types of meeting:
Formal events•
Financial reviews•
Training •
Seminars and lectures •
Departmental meetings•
Mass communication•
Company messages•
Investor Relations reports•
Product launches•
Company announcements, internal •
or external.
This user guide is designed to explain
everything you need to know to gain the
maximum benets from your BT Premium
conference call.
2
BT Premium userguide
Key features
The following features are available for you
to select from, to assist in the success of your
BT Premium conference, these features are
included as standard and at no additional cost:
Event Management
The BT Conferencing Event Management team
are conferencing experts whose role is to
facilitate the smooth running of your
conference and ensure you get the most out
of your meeting. The Event Management
team will work with you from the time your
booking is made right through to your post
conference review.
Pre-registration
Pre-registration provides participants with
instant entry into the conference, so there is
no need for participants to be kept waiting to
enter your call.
In addition it allows you to track conference
registration and attendance. You have the
option to collect additional information about
individuals* who are invited and have
registered for a conference prior to your
conference call, helping you to plan your
message and the number of lines required.
You can view who attended the conference
the following day by logging onto the
Pre-registration website to view the details of
your call.
BT Vantage Point
BT Vantage Point is an easy-to-use web
interface providing you with a private,
real-time view of your BT Premium call as it
happens. You are able to view the participants
on your BT Premium call, prioritise the Q&A
queue and chat with individuals and your
Event Manager without leaving your desk.
Dial-in phone number options
A selection of dial-in options is available
to suit your business needs including the
choice of:
Freefone numbers• , participants can join
your call at no cost to them.
Instant access
• , participants are instantly
entered into the conference, so there is no
need for participants to be kept waiting to
enter your call.
Meet and Greet access
• , a conference
co-ordinator greets the participants and
takes their names before entering them in
to the conference.
Guaranteed availability of lines
By pre-booking your BT Premium call, you
can guarantee the correct number of lines are
available for participants to dial in.
Unique passcodes
A unique security passcode is generated for
your conference and all participants will have
to enter or quote the passcode to gain access,
adding an extra level of security to your call.
3
Navigation menu
Overview
Key features
Book a BT Premium call
Join a BT Premium call
Pre-registration
BT Vantage Point
Additional features
Hints & tips
Contact details
* Subject to the Data Protection Act
BT Premium userguide
How to book a BT Premium call
4
Follow the 5 easy steps below to book your
BT Premium call:
Step 1.
Prepare the information required prior to
booking your BT Premium call.
Step 2.
Select which type of dial-in phone number
is required.
Step 3.
Contact the BT Premium Client Services Team.
Step 4.
Conrmation of your BT Premium call.
Step 5.
How to invite speakers and participants to
your BT Premium call.
Step 1.
Prepare the information required prior to
booking your BT Premium call:
Your contact information
First and last name •
Phone number •
Email address •
Your Account Number (also referred to as
‘EB Number’)
Speaker(s) details
Company name •
First and last name •
Phone number •
Email address •
Meeting details
Subject / title of your meeting•
Meeting date •
Meeting time and time zone •
Duration of meeting •
Number of participants •
Navigation menu
Overview
Key features
Book a BT Premium call
Join a BT Premium call
Pre-registration
BT Vantage Point
Additional features
Hints & tips
Contact details
5
Follow the 5 easy steps below to book your
BT Premium call:
Step 1.
Prepare the information required prior to
booking your BT Premium call.
Step 2.
Select which type of dial-in phone number
is required.
Step 3.
Contact the BT Premium Client Services Team.
Step 4.
Conrmation of your BT Premium call.
Step 5.
How to invite speakers and participants to your
BT Premium call.
Step 2.
Select which type of dial-in phone number
is required.
You have the option to select how you wish
your participants to join your conference call.
Once you have chosen your participant dial-in
option you will be given a telephone number
to send on to your invited participants.
The following types of dial-in and dial-out
options are available:
Instant entry
Each participant dials the telephone number
listed in their email invite and will be greeted
by an automated message asking them to enter
their conference passcode, after which they are
entered into the phone conference immediately.
Meet & Greet entry
Each participant dials the number provided and
they will be connected into the conference call
by the Conference Co-ordinator.
Meet & Greet dial-out entry
You provide BT Conferencing with the name
and telephone number of your nominated
participants and your Conference Co-ordinator
will phone each participants and connect them
to your conference call.
Global Access
If you have participants who require access to
your conference call from outside the UK, we
can offer local dial-in numbers from over 55
countries. This saves them the cost of dialling
into your call with an international number.
Freefone entry
If you wish your participants to dial-in without
incurring telephone charges, BT Conferencing
can issue a Freefone 0800 number that
participants can call and then enter the phone
conference at no cost to them. By using an
0800 number the conference organiser will pay
for the cost for each of the participants dialling
into the conference.
BT Premium userguide
How to book a BT Premium call
Navigation menu
Overview
Key features
Book a BT Premium call
Join a BT Premium call
Pre-registration
BT Vantage Point
Additional features
Hints & tips
Contact details
6
Follow the 5 easy steps below to book your
BT Premium call:
Step 1.
Prepare the information required prior to
booking your BT Premium call.
Step 2.
Select which type of dial-in phone number
is required.
Step 3.
Contact the BT Premium Client Services Team.
Step 4.
Conrmation of your BT Premium call.
Step 5.
How to invite speakers and participants to your
BT Premium call.
Step 3.
Contact the BT Premium Client Services Team.
Our BT Premium Client Services Team is available
24/7 to take your conference call booking.
The event team will make a note of all your
requirements and answer any questions you
may have.
Handy hint:
Your Event Manager can arrange to have a practice call for you and your speakers if you wish to
practice before the actual call.
You can contact the BT Premium Client Services
Team on:
Freefone:
0800 77 88 77 (select option 1 then 2)
International dial-in number:
+44 (0) 20 7298 4055
Email:
conferencing.customer.svc@bt.com
Step 4.
Conrmation of your BT Premium call.
Following your telephone booking, you’ll
receive an email conrmation detailing all the
information required to set up and join your
conference call.
If you have any questions, need to make modications, or cancel the call, please contact the BT
Premium Client Services Team.
Your BT Premium Event Manager will contact
you a few days before your scheduled confer-
ence call to conrm all details and make a note
of any other requirements.
BT Premium userguide
How to book a BT Premium call
Navigation menu
Overview
Key features
Book a BT Premium call
Join a BT Premium call
Pre-registration
BT Vantage Point
Additional features
Hints & tips
Contact details
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