Page 1
Payphone Contour 400
User guide
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 1
Page 2
2
Calls and cash pages 4 – 17
find out:
•
how to make calls
•
about the different types of calls
you can make
•
about pre-funding
•
about more call functions
•
how to check your cash
calls
making a call using the handset
. . . . . . . . . . . . . .04
making a loudspeaker call
. . . . . . . . . . . . . . . . . . . .04
making a call using a headset
. . . . . . . . . . . . . . . . .05
calling a memory number
. . . . . . . . . . . . . . . . . . . . . . . 6
changing the speech volume
. . . . . . . . . . . . . . . . . . . 6
making another call
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
the big red button
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
checks
checking a number before you call
. . . . . . . . . . . 8
checking the cost of your call
. . . . . . . . . . . . . . . . . . 9
answering an incoming call
. . . . . . . . . . . . . . . . . . . . 9
pre-funded accounts
switching pre-funding on . . . . . . . . . . . . . . . . . . . . . 10
to change a pre-funded phone number
. . . . . 11
to add money to an account
. . . . . . . . . . . . . . . . . .
12
to delete an account
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
making a pre-funded call
. . . . . . . . . . . . . . . . . . . . . . 13
more call functions
using a text phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
redialling the last number you called
. . . . . . . 15
transferring a call from an extension
. . . . . . . 15
using the owner mode
. . . . . . . . . . . . . . . . . . . . . . . . . 16
using the control port
. . . . . . . . . . . . . . . . . . . . . . . . . . 16
cash
checking your takings
. . . . . . . . . . . . . . . . . . . . . . . . . 17
emptying the cash tray
. . . . . . . . . . . . . . . . . . . . . . . . 17
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 2
Page 3
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Pre-funded accounts pages 30 – 31
Technical page 33
Features pages 18 – 27
find out how to get the most from your payphone
If you’d like to change the way any of these features work,
you can contact us using the details on page 34, or follow the
instructions in this section.
PIN change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call barring
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call back
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call charges
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
minimum fee
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
memory buttons and the
big red button
. . . . . . . . . . . . . . . . . . . . . . . . . . 22
new call types
. . . . . . . . . . . . . . . . . . . . . . . . . . 23
display languages
. . . . . . . . . . . . . . . . . . . . . 23
fake coins
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
old coins
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
new coins
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
call privacy
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
caller display
. . . . . . . . . . . . . . . . . . . . . . . . . . . 25
incoming operator call barring
. . . . . . 26
time
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
day
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
dialling types
. . . . . . . . . . . . . . . . . . . . . . . . . . . 26
incoming call barring
. . . . . . . . . . . . . . . . . 27
switchboards
. . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Subject to your contract
with BT Payphones,
you may not be able to
change some of these
features.
Troubleshooting pages 28 – 29
how to solve some of the more common problems
Troubleshooting
pages 28 – 29
This payphone is mains powered, please refer to page 18 to see how your payphone
may be affected if power is disconnected.
3
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 3
Page 4
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
4
Making calls and managing your cash
Making a call using the handset
1 Lift the handset and insert your money
2 Dial the number
When you’ve dialled, the payphone will check that there’s
enough money to start the call. If there isn’t, it will eject the
first coin and request one of a higher value.
You can check how many seconds you’ll get for 10p
or the minimum fee for this call. Check your notice
for details.
3 Watch the display for information
The display shows how much time is left during the call.
When 20 seconds of call time is left, you’ll hear the pips.
If you don’t add any coins, the call will end.
Remember the payphone doesn’t return unused coins.
Making a loudspeaker call
1 Press the green LOUDSPEAKER button and insert
your money
2 Dial the number and wait for an answer
3 Speak towards the payphone when your call is
answered
4 Press the green LOUDSPEAKER button when you’re
ready to end your call
020 7123 4567
INSERT 20p
020 7123 4567
INSERT 20p
eg
eg
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 4
Page 5
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
5
Making a call using a headset
1 Plug your headset into the headset lead and press the
blue HEADSET button
The light will come on.
2 Insert your money
3 Dial the number
4 Press the blue HEADSET button when you’re ready to
end your call
020 7123 4567
INSERT 20p
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 5
Page 6
6
Calling a memory number
1 Lift the handset, press the green LOUDSPEAKER
button or plug in your headset and press the blue
HEADSET button to start your call
2 Press the Memory button you want and wait for
the call to be answered
Any more coins you put in while the payphone is dialling
will be ejected.
Changing the speech volume
Press VOLUME up to four times to increase the
volume
Press VOLUME again to return to the initial volume
The Payphone Contour 400 is fitted with an
inductive coupler handset that makes calls easier
to hear when used with a suitable hearing aid.
This is a legal requirement. If you use a behindthe-ear hearing aid, move the switch to the ‘T’ position and
hold the handset earpiece next to the hearing aid.
TAXI
INSERT 20p
eg
eg
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 6
Page 7
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
7
Making another call
1 Don’t hang up at the end of the first call
As long as you have the minimum fee left,
you can make another call.
2 Press the orange NEXT CALL button
3 Dial the next number you want
4 Watch the display for information
020 7123 4567
please dial
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 7
Page 8
The BIG RED BUTTON
Callers can press the big red button to call for local
assistance in an emergency.
You will need to programme the local assistance number
(see page 22).
1 Press the big red button and wait for an answer
The LOUDSPEAKER and HEADSET lights will
come on. You can use the loudspeaker or the handset.
2 Press the big red button again to end the call
Checking a number before you call
1 Do not start the call
2 Press
HH
3 Dial the phone number you want and check the number
on the display
If you make a mistake as you dial, you can press
REDIAL & DELETE to delete the last number you dialled.
4 Lift the handset, press HEADSET or press
LOUDSPEAKER to start your call
5 Insert your money
The payphone will dial the number.
INSERT 20P
KEy number
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
8
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 8
Page 9
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
9
Checking the cost of your call
1 Start the call and press
HH
2 Dial the phone number you want
The display will switch between the number you dial and the
charge for your call.
3 Press
HH
4 Insert your money
The payphone will dial the number.
Answering an incoming call
The headset and loudspeaker lights will flash when the
payphone rings.
1 Lift the handset, press the green LOUDSPEAKER
button or plug in your headset and press the blue
HEADSET button
INSERT 20P
£2.50
KEy number
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 9
Page 10
Switching pre-funding on
With a pre-funded account, callers don’t need to use coins
for calls to the four numbers they call most often. They just
need to enter their own PIN and press a memory button.
The cost of the call will be charged to their account.
You can have up to 30 pre-funded accounts.
The account holders will need to ask you to pay money into
their account before they can start making calls. They can
pay more money into their account during calls.
There’s a limit of £10 for each account. This can be increased
to £15, £20 or £25 subject to your contract with BT. For more
information, contact us using the details on page 34.
1 Lift the handset, unlock the top cover, enter your
owner PIN and relock the top cover
2 Dial
SS76HH
3 Press Memory 3 to switch pre-funding on
4 Press
HH
5 Press
HH
6 Enter the PIN that the account holder wants to use and
make a note of the PIN on page 30
This can be between 1 and 6 characters.
7 Press
HH
8 Enter up to £10 of coins to fund the account
9 Press
HH
ENTER TEL
£9.50
ENTER COINS
1639
pin
acc pin 01
prefunding
prefunding x
money
10
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 10
Page 11
10 Enter the first phone number that the account holder
wants and press
HH
11 Press Memory 1 to scroll through and choose the
charge band the payphone should use when the
account holder calls this number
12 Press
HH
13 Press the Memory button that the account holder will
press to dial this number
14 Repeat steps 11 to 13 for the other three phone
numbers that the account holder wants
To change a pre-funded phone number
1 Follow steps 1 to 9 on page 10
You may not need to add more money.
2 Enter the new phone number and press
HH
3 Press Memory 1 to scroll through and choose the
charge band the payphone should use when the
account holder calls this number
4 Press
HH
5 Press the Memory button that the account holder
wants to use to dial the number
The new number will replace the previous number stored on
that button.
STORED
MEMORY KEY
STORED
MEMORY KEY
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
11
There’s a table on page 30 of this guide to
help you to keep a record of pre-funded
accounts.
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 11
Page 12
To add money to an account
The account holder can also add money during a call to
top up their account.
1 Lift the handset, unlock the top cover, enter your owner
PIN and relock the top cover
2 Dial
SS79HH
and press HHagain
3 Press Memory 3 or 4 to scroll through the accounts
4 Press
HH
to check how much money is in an account
Pressing HHagain changes the display back to the
account number. You can switch between the two displays
by pressing HH.
5 Add the money to the account
To delete an account
Make sure you make a note of the credit held in the
account before you delete it. This information will be lost.
1 Lift the handset, unlock the top cover, enter your owner
PIN and relock the top cover
2 Dial
SS79HH
3 Press Memory 3 or 4 to scroll through the accounts
4 Press
HH
to check how much money is in the account
Make a note of how much is in the account for your records.
5 Press
HH
6 Press REDIAL & DELETE
7 Press
HH
DELETED
DEL ACC 01
ACCOUNT 01
ACCOUNT 01
MONEY
£7.30
£2.10
ACCOUNT 01
money
12
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
eg
eg
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 12
Page 13
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
13
Making a pre-funded call
1 Lift the handset, press LOUDSPEAKER ON/OFF or
plug in your headset and press HEADSET ON/OFF
2 Press
SS
, enter your PIN and press
HH
3 Press a Memory button to make your call
The payphone will dial the number and show the credit in the
account. You can insert coins during any call to top up
your account.
4 Replace the handset, press the HEADSET ON/OFF
button or press the LOUDSPEAKER ON/OFF button
to end the call
020 7123 456
PLEASE DIAL
insert 20p
eg
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 13
Page 14
14
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
Using a text phone
Calls made using a text phone will be charged at the
normal payphone rate.
1 Plug your text phone into the socket
2 Press the green LOUDSPEAKER ON/OFF button to
start your call
3 Insert your money
4 Dial the number on the payphone keypad
5 Use your text phone as normal when your call is
connected
6 Remove the text phone from the socket when your call
is over and press the green LOUDSPEAKER button
If you don’t do this, other features may be affected.
020 7123 456
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 14
Page 15
Redialling the last number you called
1 Don’t hang up when you hear the engaged tone
2 Press the orange NEXT CALL button
3 Press REDIAL & DELETE
The payphone will redial the last number for you.
Transferring a call from an extension
You can transfer a call from an extension phone to
the payphone.
You will need to programme 0800 on the red button
so you won’t be able to use it for local assistance calls
(see page 22).
1 Press the big red button
The call on the extension will be transferred to the payphone.
You can also answer the call using the handset or headset.
2 Press the green LOUDSPEAKER ON/OFF button to
end your call
020 7123 456
please dial
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
15
eg
There’s a label for the red button packed
with your payphone. Write “Extension calls”
on the label and stick it above the button.
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 15
Page 16
16
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
Using the owner mode
People who know the PIN can make calls without using
coins. Usually this is only the owner of the payphone.
To switch this feature on, contact the Helpdesk. For contact
details, see page 34.
1 Lift the handset and press S
2 Enter your PIN
3 Press the orange NEXT CALL button
4 Dial the number
Using the control port
You can use the control port to connect keypads and other
equipment to the phone.
If you would like more information on what equipment you
can connect to the control port, contact the Helpdesk. For
contact details, see page 34.
1 Plug your equipment into the control port
2 Follow the instructions for your equipment
020 7123 456
owner call
1234
pin
eg
eg
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 16
Page 17
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
Checking your takings
1 Lift the handset and unlock the cover
2 Press S66H
The display shows how much money the payphone has taken
since it was last reset. If you’re going to empty the cash tray,
reset the payphone to £0.
• To leave the amount unchanged
Press H
• To reset to £0
Press 0H
• To see how much the payphone has taken
since it was first used
Press H again
£145.76
£0.00
£32.40
pin
Emptying the cash tray
Unlock and remove tray. After you’ve emptied the
cash tray, make sure that you replace and lock it.
eg
eg
17
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 17
Page 18
18
Troubleshooting
pages 28 – 29
Features
Your Payphone Contour 400’s many features let
you choose just how you want it to work.
Depending on your contract with BT, you can
change the way the features work. We can do
this for you if you contact the Helpdesk.
We’ll need to know the telephone number of
your payphone, and we may also ask you some
security questions.
For contact details, see page 34.
You can programme the features yourself if you
want to. The rest of this section tells you how.
Programming the features yourself
Before you can programme the features you need to
begin the owner programming mode
1 Lift the handset or press the green
LOUDSPEAKER ON/OFF button
2 Unlock the top cover
3 Enter your PIN
4 Press H
5 Lock the top cover
Now you're ready to choose the feature you
want to programme.
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Power loss
The Payphone Contour 400 is mains powered. If it is unplugged
or there is a power loss, only emergency calls will be possible.
These facilities will not work:
• loudspeaker
• headset
• text phone
• large button keypad
• any equipment connected
to the serial port
• backlit display
• incoming calls
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 18
Page 19
19
Feature page
Use the PIN change feature if you think 20
someone else knows your PIN or you want
one that’s easier to remember
Use Call barring to stop calls to certain numbers 20
Stop the last person called from making a 20
Call back to your phone so that other people
who are waiting have a chance to make their call
Alter the Call charges to give callers more 21
or less time for their money
You can change the Minimum fee if most 21
calls from your payphone are short
Programme the Memory buttons with useful 22
phone numbers
Programme the big red button for help or to 22
transfer an extension call
Programme New call types if you want to 23
charge a specific fee for certain types of calls
If you get a lot of people from overseas using 23
your payphone, you can let them choose their
Display language
Feature page
Programme your payphone to recognise 24
New coins when they’re introduced and to
reject Fake or Old coins
Switch on Call privacy if you’ve got more than 25
one phone connected to your line
Display the phone number of your caller with 25
Caller display
You can use Incoming operator call barring to 26
stop operators connecting reverse charge calls to
your payphone
Extra features
Set the Time and Day so that your payphone can work out 26
what rate to charge for calls
If you’re on an older exchange, you might need to switch the 26
Dialling type from tone to pulse dialling
As your payphone doesn’t charge for incoming calls, you can 27
use Incoming call barring to bar them
Make Switchboard settings if your payphone is on a 27
switchboard and you need to dial a number to get an outside line
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 19
Page 20
20
Choose the feature to programme
Start EndProgramme … … and watch the display
Call back
You can stop the payphone from
accepting calls from the last number
that was dialled.
S56H
• Press Memory 3 to choose
whether calling the payphone back
is allowed ✓ or not ✘
H
LAST NO
PIN change
Change your PIN if you think that
someone else has found out what it is
or if you want one that’s easier to
remember.
Keeping your PIN safe
If you want to write your PIN down,
make sure you disguise it as another
number such as phone number or
birthday.
S74H
• Enter the PIN you want
H
SET TO _ _ _
Call barring
You can stop calls from being made to
certain types of numbers, such as
international numbers.
S22H
• Press Memory 1 to choose the type of
call you want to bar
• Press Memory 3 to change between
barred ✘ and allowed ✓
FREE
H
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
Display
blinks to
confirm
change
Display
blinks to
confirm
change
Display
blinks to
confirm
change
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 20
Page 21
21
Minimum fee
You can change the minimum fee for a
call – useful if most calls from your
payphone are short.
S64H
Press Memory 3 to increase the fee
in 10p steps, or
press Memory 4 to decrease the fee
in 10p steps
The highest setting is £1.
H
20p
Choose the feature to programme
Start EndProgramme … … and watch the display
Call charges
You can decide how much to charge for
calls by changing the number of
seconds callers get for 10p on all the
different types of call.
The higher the charge rate the higher
the call charge.
Payphone Contour 400 calculates
the cost of each call made
internally and does not require
meter pulses generated by the
exchange.
S24H
Press Memory 3 to increase charge rate, or
press Memory 4 to decrease the rate
Your payphone is first set to charge rate 100.
You can choose any rate between 20 and 500.
How charge rates work: If callers get 60
seconds for 10p at charge rate 100, doubling
the charge rate to 200 halves the number of
seconds to 30 for 10p.
H
CHARGE 100
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
Display
blinks to
confirm
change
Display
blinks to
confirm
change
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 21
Page 22
22
Memory buttons and
the big red button
You can programme up to four
numbers which can be dialled by just
pressing the memory buttons.
You can also programme the big red
button for local assistance. When you
choose this button, the display will say
HELP.
You can choose a fixed fee for memory
buttons so that all calls to that number
are charged a set amount of your
choice.
If you would like us to programme
names for your memory buttons, such
as TAXI, contact the Helpdesk. For
contact details, see page 34.
S63H
Memory buttons
• Dial the phone number and press H
• Press the Memory button you want to
use for that number
• Press Memory 2 to choose the type
of call, such as fixed fee
If you choose a fixed fee, use Memory 3 and 4
to set the fee, then press H.
Big red button
• Dial the phone number for local
assistance and press H
If you enter 0800, you can use the red button
to transfer calls from an extension but you
won’t be able to use it to call for local
assistance.
• Press the big red button
Clearing a memory button
• Press REDIAL when the display says…
• Press the Memory button you want
to clear
memory key
Choose the feature to programme
Start EndProgramme … … and watch the display
memory
STORED
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
H
H
Display
blinks to
confirm
change
Display
blinks to
confirm
change
ENTER TEL
ENTER TEL
STORED
There’s a label for the red
button packed with your
payphone. Write who the red
button calls on the label and
stick it above the red button.
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 22
Page 23
23
Choose the feature to programme
Start EndProgramme … … and watch the display
New call types
When you dial a phone number, the
payphone looks at the number and
decides what rate to charge for that
call.
You can alter the call type for numbers
so that you charge a different rate or
you can even set a fixed fee.
For instance, you could set a certain
rate for international calls.
You can also bar calls to numbers that
start with certain codes.
S39H
• If you’ve already programmed some
call types, press Memory 3 until the
display shows -----
• Enter the number
• Press H
• Press H to bar the number, or press
Memory 1 to choose the charge rate
H
_____
Follow the instructions above and press REDIAL when the display shows
the code you want to cancel
Cancelling a call type
BARRED
Display languages
You can let callers choose whether
to see the display messages in English,
French, German, Welsh, Spanish or
Italian.
S52H
• Press Memory 3 to switch the
languages on ✓ or off ✘
• Lift the top cover and push the lever
to release the display cover
• Turn the card around to show the
flag symbols
H
LANGUAGE
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
Display
blinks to
confirm
change
Display
blinks to
confirm
change
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 23
Page 24
24
Choose the feature to programme
Start EndProgramme … … and watch the display
New coins
You can programme your payphone
to recognise new tokens and coins.
The payphone will be better at
recognising the new token or coin
if you use eight different ones to
programme it.
You can programme up to two tokens
or coins.
S86H
• Insert eight of the tokens or coins
• Press Memory 3 or use the keypad to
set the value of the coin
H
TOKEN A1
Fake coins
You can stop fake coins or tokens –
called slugs – from being used to
make calls.
S86H
• Press HHHH
• Insert eight of the tokens or coins
H
SLUG
Old coins
You can stop coins that go out of
circulation from being used to make
calls.
S26H
• Press Memory 1 to select the coin
you want to stop
• Press Memory 3 to stop it from
being used for calls
H
COIN 10P
COIN 10P X
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
Display
blinks to
confirm
change
Display
blinks to
confirm
change
Display
blinks to
confirm
change
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 24
Page 25
25
Choose the feature to programme
Start EndProgramme … … and watch the display
Call privacy
If you have other phones connected
to the same line as your payphone,
the payphone could be used to listen
in to your extensions.
You can stop people using your
payphone to listen in to calls made on
your extension by switching the
privacy feature on.
If call privacy is on, you will not be
able to transfer calls from your
extension to your payphone.
S77H
• Press Memory 3 to switch the privacy
feature on ✓ or off ✘
H
PRIVATE
Caller display
You can display the phone numbers
of people who call your payphone.
S36H
• Press Memory 3 to switch Caller display
on ✓ or off ✘
DISPLAY
H
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
Display
blinks to
confirm
change
Display
blinks to
confirm
change
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 25
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26
Choose the feature to programme
Start EndProgramme … … and watch the display
Time
The time and day are used to work out
what rate to charge for calls.
S84H
Press Memory 3 to move time forward, or
press Memory 4 to move time back
H
TIME 14:26
Day
The time and day are used to work out
what rate to charge for calls.
S32H
Press Memory 3 to move day forward, or
press Memory 4 to move day back
H
tuesday
Dialling types
Most phone exchanges use
Touchtone™ dialling which
makes musical notes as you dial.
If you can’t get through, try
switching to pulse dialling.
S34H
Press Memory 3 to change between tone
and pulse
H
TONE
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
Display
blinks
Display
blinks
Display
blinks
Incoming operator
call barring
You can bar incoming operator calls
to stop them connecting reverse
charge calls.
S62H
Press Memory 3 to bar, or
press Memory 4 to unbar operator calls
H
Display
blinks
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 26
Page 27
27
Choose the feature to programme
Start EndProgramme … … and watch the display
Switchboards
Your payphone can be connected
to a switchboard but some features
may be lost. Call the Helpdesk for
more information.
Automatic access code
The payphone dials the access number
automatically but you won’t be able to
make internal calls using the payphone.
User keyed access code
Callers have to dial the access number
before they can make an external call.
You’ll be able to use the payphone for
internal calls.
If you have any problems,
please contact the Helpdesk. For contact
details, see page 34.
S72H
Automatic access code
• Enter the code for an outside line
• Press H
• Press H
• Press Memory 3 to increase, or
Memory 4 to decrease the time the
payphone waits to get an outside line
User keyed access code
• Enter the code for an outside line
• Press H
• Press Memory 1
• Press H
• Enter the first digit of your extension
phone numbers
H
Follow the instructions above and press REDIAL when the display shows
the code you want to cancel
Cancelling a code
AUTOMATIC
PAUSE 3-5
Incoming call barring
You can stop your payphone from
answering incoming calls.
S46H
Press Memory 3 or 4 to change between
answer ✓ and answer ✘
H
AUTOMATIC
USER KEYED
EXTENSION
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
Answer
Display
blinks to
confirm
change
Display
blinks
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 27
Page 28
28
Troubleshooting
Problem Solutions
No dialling tone • Check that the payphone is plugged
into the phone socket
• Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on
• Contact the Helpdesk
for contact details, see page 34
Continuous dialling • Change dialling type, try again
tone after you dial • Contact the Helpdesk
for contact details, see page 34
Display is blank • Check that the payphone is plugged
into the phone socket
• Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on
• Contact the Helpdesk
for contact details, see page 34
Poor reception • Check hole on back of handset is
at other end not covered during use
Problem Solutions
Line is busy • Check that the payphone is plugged
into the phone socket
• Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on
• Contact the Helpdesk
for contact details, see page 34
Display says • Check the cash tray is not full
EMERGENCY CALLS ONLY • Check that the coin slot is not
jammed
Coins not accepted • Check the cash tray is not full
• Check that the coin slot is not
jammed
Lost keys • Call the Helpdesk on
Freefone 0800 37 30 85
If you know your key numbers,
please have them ready
Unknown PIN • Contact the Helpdesk
for contact details, see page 34
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 28
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29
Problem Solutions
Display says PIN • Check that the programming lock
is locked and the key has been
removed
No ring • Check that incoming calls are not
barred – see page 20
• Check that you don’t have too
many phones connected to your
payphone line
Your Payphone Contour 400 has a REN
of 2, check that the total REN of all
your phones doesn’t add up to more
than 4.
Each phone connected to a phone line
uses the signal that comes down the
line. The signal is only strong enough for
a few phones so you need to make sure
you don’t have too many phones
connected to the line. The REN number
is a guide to how much of the signal
your phone uses.
Calls and cash
pages 4 – 17
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
Power loss
The Payphone Contour 400 is mains powered.
If it is unplugged or there is a power loss, only
emergency calls will be possible.
These facilities will not work:
• loudspeaker
• headset
• text phone
• large button keypad
• any equipment connected to the serial port
• backlit display
•
incoming calls
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Page 30
ACCT01 1) 3)
2) 4)
Use this table to keep a note of the pre-funding accounts you set up,
and give the account holder a copy of the next page with their details.
Account User’s name PIN (optional) Stored phone numbers (1 – 4)
Pre-funded accounts
30
Features
pages 18 – 27
Calls and cash
pages 4 – 17
Troubleshooting
pages 28 – 29
ACCT02 1) 3)
2) 4)
ACCT03 1) 3)
2) 4)
ACCT04
1) 3)
2) 4)
ACCT05 1) 3)
2) 4)
ACCT06 1) 3)
2) 4)
ACCT07 1) 3)
2) 4)
ACCT08 1) 3)
2) 4)
ACCT09 1) 3)
2) 4)
ACCT10 1) 3)
2) 4)
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 30
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31
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
Calls and cash
pages 4 – 17
Account User’s name PIN (optional) Stored phone numbers (1 – 4)
ACCT12
1) 3)
2) 4)
ACCT13 1) 3)
2) 4)
ACCT14
1) 3)
2) 4)
ACCT15 1) 3)
2) 4)
ACCT16
1) 3)
2) 4)
ACCT17 1) 3)
2) 4).
ACCT18 1) 3)
2) 4)
ACCT19
1) 3)
2) 4)
ACCT20 1) 3)
2) 4)
ACCT11 1) 3)
2) 4)
Account details
If the payphone does not work, it may not be possible to check the details in the pre-funded accounts.
Subject to your contract with BT, we may be able to check the credit in each account.
Contact the Helpdesk for more details. For contact details, see page 34.
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 31
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32
Press
SS
Press
HH
Enter your
PIN
End your
call in the
normal
way
Press the
memory
button
you want
Using your pre-funded account
Photocopy this
page and give a
copy to each
pre-funded
account holder.
Add their details
in the spaces
provided.
Name: Account number:
You can top
up your
account
during the
call
1
2
3
4
Start your
call in the
normal
way
1
2
3
4
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 32
Page 33
33
Technical
Protecting against vandalism
and theft
Your Payphone Contour 400 is designed
for use in constantly supervised and
sheltered sites. It is not recommended for
locations where there is any risk of
vandalism or theft.
Connecting to the BT Network
The Payphone Contour 400 is approved:
• to provide a public payphone service
• for multi-frequency (tone) and loop
disconnect (pulse) dialling
• for inductive coupling to appropriate
hearing aids
• for Call barring
• for use with compatible:
– PBXs
– PABXs
– key systems
– dealerboards
– key and lamp units
– automatic call distributors which
provide a BS6312 compatible port and
meet the requirements for simple
phones. Your supplier will be able to
provide you with a list of compatible
apparatus.
Maintaining your Payphone
Contour 400
Keep the payphone clean and make sure
that the coin slots are always free of
obstructions.
Do not polish the keypad.
Requirements for payphone notices
OFTEL Regulations require you to display
a payphone notice which gives the
following information:
• details of limitations of access to the 100
operator service
• what happens to unused coins
• the minimum payment to make a call
• the method of payment
• the full postal address of the location of
the payphone
• the person who should be contacted
about caller complaints
• how calls are charged
• an indication that 999 and 112 calls
are free
• a warning that calls may be overheard
where other extensions are connected to
the same line.
VAT liability
If you are registered for VAT, you will
be required by HM Customs and Excise
to account for the VAT on the cash you
collect in your Payphone Contour 400.
Liability for calls
You must pay all the BT call charges.
Calls are charged at standard BT rates.
You can set the rate that you charge
for calls made from your Payphone
Contour 400.
You might want to use the money you
collect to contribute to the call charges
and rental charges.
BT Chargecard calls
Calls made with a BT Chargecard which is
charged to your Payphone Contour 400’s
phone number will be charged on your
phone bill in the normal way. You will not
be charged for calls made with other BT
Chargecards.
Installation
This payphone must be installed by a BT
authorised engineer.
Features
pages 18 – 27
Troubleshooting
pages 28 – 29
Calls and cash
pages 4 – 17
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 33
Page 34
34
Key number
Serial number
Phone number
Location
Your payphone details
Important information
Make a note of your BT Contour 400
Payphone serial number which is
printed on the bottom of your phone
Your cash box key number
If you need any help, please visit our
website at www.bt.com/payphones
If you need to contact us, please send
an email with your query to
product.help.payphones@bt.com
or call the Payphone Helpdesk free on
0800 25 25 41 and we will be pleased
to help you. Lines are open Monday to
Saturday, 8am to 6pm.
If you need replacement cash box keys,
please call the Tetrel Key Helpdesk
free on 0800 373 085.
If you would like to speak to our Sales
Team, please call the Payphone Sales
Desk free on 0800 11 55 11. Lines are
open Monday to Friday, 8am to 6pm
and Saturday from 9am to 2pm.
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 34
Page 35
35
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 35
Page 36
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms part of any contract.
© British Telecommunications plc 2001
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Produced by BT Payphones
Designed by Enterprise IDU
Printed in the UK
PHME 35156/7.2001
The Payphone Contour 400
conforms with European Directive
R&TTE 1999/5/EC
APPROVED
for connection
to the telecommunications
systems specified in
the instructions for
use subject to
the conditions set out
in them.
EC Declaration of Conformity
We: Marconi Interactive Systems
Of: Carr Lane, Chorley, Lancashire, PR7 3JP UK
Declare that model number: Contour 400
Equipment: Coin payphone for customer: British Telecom
Network connection type: PSTN Class 1.2
is (are) in conformity with the requirements of the R&TTE directive.
Directive 1999/5/EC of the European Parliament and of the Council
9 March 1999
Compliance is achieved by conformity to the following:
EN60950: 1992 (Generic Safety)
EN55022: 1998 (EMC Generic Emissions)
EN55024: 1998 (EMC Generic Immunity)
Authorised by
Colin McArdle
V.P. Product Development (on behalf of MIS)
Date of issue 15 June 2001
2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 36
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