Bt PATHWAY QUICK START GUIDE

BT Pathway

QUICK REFERENCE GUIDE

How to use a Standard Phone on your BT Pathway

Answering and making calls

Answer a call using the handset

When phone rings, lift handset

Answer a call using handsfree

Use handsfree if available on your telephone

Make an external call

Lift handset, or use handsfree if available Obtain free line by dialling 9. OR Dial extension number (51-56, 81-83)

Make an internal call

Lift handset, or use handsfree if available Dial extension number (20,37). OR Dial 0 for Operator

Transfer external call to an internal extension

Press the R Recall key and dial the extension number and replace handset

To put an external call on hold

Press the R Recall key. Replace handset to continue to use phone. Call held for 30 seconds when phone is idle. If busy will ring when handset replaced

BT Pathway

QUICK REFERENCE GUIDE

Diverting calls

To Divert a call on busy

Dial 123 followed by number

To cancel Divert a call on busy

Dial 152

To Divert a call on no Answer

Dial 153 followed by number

To cancel Divert a call on no answer

Dial 153

To Divert all calls

Dial 151 followed by number

To cancel Divert all calls

Dial 151

BT Pathway

QUICK REFERENCE GUIDE

Voicemail

Turning on your Voicemail

Enter 151, 152 or 153 followed by 38

Entering a personal greeting

The code to access a voice box is 88 followed by your extension number, password and #. Press 91 to enter greeting. Press 92 to check greeting. Press 93 to delete greeting.

Retrieving Messages from your Voicemail box

Basic phones give no indication of incoming messages so check Voicemail often. The code to access a voice box is 88 followed by your extension number password and #. Press 1 to playback.

Changing your security code

The code to access a voice box is 88 followed by your extension number, password and #. Press 0 followed by your new password up to 8 digits long. example:12341234

Paging

Setting up Public Address (PA) announcement

Press 47

BT Pathway

QUICK REFERENCE GUIDE

Speed dialling

Programming your personal directory

Dial 62 then enter location (0-9) where you want to store desired number (Dial the number to store. Go on hook)

Dialling your personal directory - numbers

Dial 61 then enter location (0-9) of the number required. Number automatically dialled

Dialling a number from the system Directory

Dial System Speed Numbers (7001-7200).

Conference calling

Internal conference - up to 3 people

From a standard phone press R when on call, place the second call and when answered dial R3

External conference - up to 3 people

From a standard phone press R when on call, place the second call and when answered dial R3

BT Pathway

QUICK REFERENCE GUIDE

Answering Public Address

Press 45

Paging a single Systemphone extension

Press 43 followed by Systemphone extension number.

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

©British Telecommunications plc 2004. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT Pathway Quick Reference Guide (05/04)

2702.61000–2

BT Pathway

QUICK REFERENCE GUIDE

Introduction to Systemphone

Welcome

Your new BT Pathway phone system can take you into a new and exciting world of communications. This quick reference guide takes you through the many features that you may wish to use on a more regular basis. Your BT Pathway phone system can be used with either a Standard Telephone or the highly featured BT Pathway Systemphones. This guide helps you to use both types of phone.

BT Pathway Systemphone

To get the most from BT Pathway we recommend that you use the dedicated BT Pathway Systemphone. There are two types, the Handsfree and the Monitor Systemphone.

(HANDSFREE Systemphone shown)

BT Pathway

QUICK REFERENCE GUIDE

How to use your BT Pathway Systemphones

Answering and making calls

Answer a call using the handset

Select ANSWER CALL pick up handset

Answer a call using the handsfree

Select ANSWER CALL pick up handset

Make an external call

Select EXTERNAL CALL Select  (open diamond) and dial the number. Note: (solid diamond) = Busy Line

Make an internal call

Select INTERNAL CALL and then Select EXTENSION NO. OR Dial extension number (20-37), then pick up handset or press HANDSFREE

Transferring calls

Transfer external call to an internal extension

Select INTERNAL TRANSFER and then Select EXTENSION NO. When the call is answered Select TRANSFER

Transfer external call to external number

Select EXTERNAL TRANSFER and then Select FREE LINE then dial external number. When the call is answered Select TRANSFER

To make an external consultation call

Select EXTERNAL CONSULTATION and then Select FREE LINE and dial the external number. When the call is answered you can ‘switch’ between both calls by using Select RETURN AND HOLD

BT Pathway

QUICK REFERENCE GUIDE

Deflecting calls

Deflect a call to another extension

Select DEFLECT THE CALL and then Select EXTENSION NUMBER

To Deflect a call to your voicemail box

Select DEFLECT THE CALL and then dial 38

Diverting calls

To Divert a call on busy

Select DIVERT and then Select DIVERT WHEN BUSY, dial the internal extension or 9 followed by the external number that you wish to divert your calls to

To cancel Divert a call on busy

Select DIVERT and then Select DIVERT WHEN BUSY and the diversion is cancelled

To Divert a call on no answer (after 4 rings)

Select DIVERT and then Select DIVERT ON NO ANSWER dial the internal extension or 9 then the external number that you wish to divert your calls to

To cancel Divert a call on no answer

Select DIVERT and then Select DIVERT ON NO ANSWER and the diversion is cancelled

To Divert all calls

Select DIVERT and then Select DIVERT ALL CALLS then dial internal extension or 9 then the external number that you wish to divert your calls to.

To cancel Divert all calls

Select CANCEL DIVERT

BT Pathway

QUICK REFERENCE GUIDE

Voicemail

Entering a personal greeting

Press  then Select VOICE MESSAGING and then input your extension, password and # Select GREETINGS and then follow the text and voice prompts to enter and check your greeting.

Turning on your Voicemail

Select DIVERT and then Select DIVERT WHEN BUSY or Select DIVERT ON NO ANSWER or Select DIVERT ALL CALLS and then enter 38

Retrieving Messages from your Voicemail box

Select NEW VOICE MESSAGE and then enter your extension number. You will be prompted to enter your password followed by # and then Select PLAY

Retrieving Messages remotely from your Voicemail box

When your Voice Mail Answers press 88 followed by your extension number, then your password and # Press 1 To playback messages Press # To pause playback Press 2 Save message and move to next message Press 3 Erase message and move to next message Press 4 Go back to start of message Press 5 Go back to start of previous message Press 6 Erase all messages Press 7 Go back 10 seconds Press 8 Go forward 10 seconds Press 91 Change the outgoing greeting Press 92 Check the outgoing greeting Press 93 Delete the outgoing greeting Press 0 Change your password

BT Pathway

QUICK REFERENCE GUIDE

Voicemail Security code

Changing your security code

Each extension has the default password 1111 to setup your own personal password press  then Select VOICE MESSAGING and then enter your extension number. You will then be prompted to enter your existing password followed by # Select CHANGE PASSWORD then enter your new password up to 8 digits long. example:12341234

Paging

Setting up Public Address (PA)

Select PAGING and then Select PUBLIC ADDRESS make your announcement (maximum 15 seconds) do not hang up if you want the PA Answerfeature to be available

Answering Public Address

Select ANSWER PAGE and respond to the extension paging you

Paging a single Systemphone

Select CHANGE PASSWORD and then select the extension you wish to page and then make your announcement.

Answering machine

Turning on the Answering machine

Select ANSWERING MACHINE from extension number 20

Turning off the Answering machine

Select ANSWERING MACHINE from extension 20

BT Pathway

QUICK REFERENCE GUIDE

Speed dialling

Programming your personal directory - numbers only

Press P then Select PERSONAL SPEED LIST and then select the location you want to programme, enter the number and then Select CONFIRM if you do not wish to enter a name as well then Select CANCEL and then Press HANDSFREE/MONITOR to finish.

Programming your personal directory - numbers and names

After you have entered the number and confirmed that it is correct press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on. Wait two seconds for the screen cursor to move on before entering the next letter. Select CONFIRM on completion of name Press HANDSFREE/MONITOR to finish.

Dialling a number from your personal Directory

Press  then Select PERSONAL DIRECTORY and then Select NUMBER/NAME and the number will be dialled.

Conference calls

Internal conference - up to 3 people

While on a call Select INTERNAL CONFERENCE and then select the extension to be included in the conference, when the extension answers Select CONFERENCE

External conference - up to 3 people

While on a call Select EXTERNAL CONFERENCE and then select a free line and dial the external number. When the call is answered Select CONFERENCE

To put an external call on hold

Select SYSTEM HOLD and then to retrieve the call. Select RETURN TO LINE