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Freestyle 60 User Guide ~ 5th Edition ~ 3rd September ’01 ~ 3946 
• Base unit does not ring but
lights show on base unit.
Telephone is not connected to the 
telephone line.
The base ringer is set to off.
Line fault or faulty socket.
Plug the telephone into the telephone 
socket.
Set the base ringer setting to a 
higher volume, see page 13.
Try the telephone on another socket 
or another line. If the telephone 
works, contact BT on 151, or your 
telephone network operator for 
repairs to the line or socket.
• Callers are faint.
• Interference.
• Buzzing.
• Tinniness.
You are moving out of range.
The base unit or the handset are 
too close to electrical equipment or 
metal obstructions.
Move closer to the base unit.
Relocate the base unit or move 
around with the handset until 
reception improves.
• Call appears to have been cut
off after pressing the SECRECY 
button.
You may have pressed a number key 
on the handset after pressing the 
SECRECY button. The current 
handset will try to transfer the call to 
another handset.
Wait 30 seconds; the call will return 
to the current handset. 
Or press the TALK button and the 
call will return immediately.
• No Directory number 
stored.
You may have pressed the TALK 
button first before storing the number.
Don’t press the TALK button when 
storing numbers, see page 12.
• Light on the handset
is flashing.
The handset needs recharging or 
there is an incoming call.
Replace the handset on the base unit, 
ensuring that the base unit is 
plugged in and that the CHARGING 
light is on.
• No CHARGING light on the
base unit.
Dirty contacts on base unit or 
handset.
Clean the contacts with a dry cloth. 
Heavy soiling can be removed with 
a pencil eraser.
If you are still experiencing difficulties please call the Helpline on 0845 769 7146.
Telephone problems Possible cause Solution