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General information
Guarantee
Your BT On-Air 2250 Classic is guaranteed for a 
period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee 
will provide for the repair of, or at BT’s or its 
agent’s discretion the option to replace the BT 
On-Air 2250 Classic, or any component thereof, 
(other than batteries), which is identified as 
faulty or below standard, or as a result of 
inferior workmanship or materials. Products 
over 28 days old from the date of purchase may 
be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects 
that occur within the 12 month guarantee 
period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent 
as instructed.
• This guarantee does not cover any faults or 
defects caused by accidents, misuse, fair 
wear and tear, neglect, tampering with the 
equipment, or any attempt at adjustment or 
repair other than through approved agents.
• This guarantee does not affect your 
statutory rights.
Within the 12-month guarantee period:
If you experience a problem with your product 
you should contact the Helpline on 0870 240
4682. Calls are charged at local call rates. If the
problem is not remedied, you will be advised to 
return your product to the Helpline.
Outside the 12-month guarantee period:
If your product needs repair after the guarantee 
period has ended, the repair must meet the 
approval requirements for connection to the 
telephone network. We recommend that you call 
the Helpline on 0870 240 4682 and ask for 
details of our recommended repair agents.
If you have to return your product
If the Helpline are unable to remedy your problem 
they will ask you to return the product. Pack the 
base station and handset securely, preferably in 
the original packaging. All parts must be 
returned, including line cords, power supplies 
and original batteries. (Please note that we can 
not take responsibility for goods damaged in 
transit). Use the self adhesive Freepost label to 
post your product.
If you have lost the label please call the Helpline 
for instructions.
Technical information
How many handsets can you have?
All items of telephone equipment have a Ringer 
Equivalence Number (REN) which is used to 
calculate the number of items that may be 
connected to any one telephone line. 
The BT On-Air 2250 Classic (with up to 6 
handsets) has a total REN of 1. Any other 
instrument provided by BT may be assumed to 
have a REN of 1 unless stated otherwise.
Important
Keep proof of posting
Make sure the Post Office give you proof 
of posting.