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General information
Guarantee
Your BT On-Air 1300 is guaranteed for a period 
of 12 months from the date of purchase.
Subject to the terms listed below the guarantee 
will provide for the repair of, or at BT’s or its 
agent’s discretion the option to replace the BT 
On-Air 1300, or any component thereof, (other 
than batteries), which is identified as faulty or 
below standard, or as a result of inferior 
workmanship or materials. Products over 28 days 
old from the date of purchase may be replaced 
with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that 
occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is retur ned to BT or its agent
as instructed.
• This guarantee does not cover any faults or 
defects caused by accidents, misuse, fair wear 
and tear, neglect, tampering with the 
equipment, or any attempt at adjustment or 
repair other than through approved agents.
• This guarantee does not af fect your statutor y 
rights.
Within the 12-month guarantee period:
If you experience a problem with your product 
you should contact the Helpline on 0845
6012476. Calls are charged at local call rates. 
If the problem is not remedied, you will be 
advised to return your product to the Helpline.
Outside the 12-month guarantee period:
If your product needs repair after the guarantee 
period has ended, the repair must meet the 
approval requirements for connection to the 
telephone network. We recommend that you 
call the Helpline on 0845 6012476 and ask for 
details of our recommended repair agents.
If you have to return your product
If the Helpline are unable to remedy your 
problem they will ask you to return the product. 
Pack the base station and handset securely, 
preferably in the original packaging. All parts 
must be returned, including line cords, power 
supplies and original batteries. (Please note that 
we can not take responsibility for goods damaged 
in transit). Use the self adhesive Freepost label 
to post your product.
If you have lost the label please call the Helpline 
for instructions.
Keep proof of posting
Make sure the Post Office give you proof of 
posting.
Technical information
How many telephones can you have on 
the line?
All items of telephone equipment have a Ringer 
Equivalence Number (REN) which is used to 
calculate the number of items that may be 
connected to any one telephone line.
The BT On-Air 1300 Executive (with up to 6 
handsets) has a total REN of 1. Any other 
instrument provided by BT may be assumed to 
have a REN of 1 unless stated otherwise.