User Guide
If you need some help, see the Frequently Asked Questions at bt.com/producthelp or call 0808 100 6116*.
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
1 Plug in extender near your devices
2 Add to your existing network
3 Connect your devices
Multiport Broadband Extender 500 Add-on
Follow the steps in this guide to set up your add-on.
Check box content:
3
2
1
Data
Power
Multiport Broadband Extender
Multiport Broadband
Extender 500
Ethernet cable
Find out more
• If you need more detailed instructions, Frequently Asked Questions are
available at bt.com/producthelp
• If you cannot find the answer to your problem in the Frequently Asked Questions,
then please call our free Helpline on 0808 100 6116*. Our dedicated advisors
are more likely to be able to help you than the retailer where you made
your purchase.
1 Plug in extender near
your devices
TIP: you might find it easier to plug your new broadband extender in the same
double power socket or near one of your existing ones whilst you set things up.
1 Plug the extender directly into a wall power socket near the device you want
to connect. Make sure the power socket and extender are switched on.
The On/Off button is on the side of the extender.
IMPORTANT: to work properly, extenders must be plugged directly into the wall
socket and not into extension leads.
2 Add to your
existing network
1 Press the Link button on the side for 5 to 8 seconds.
2 Wait for the device to restart. If everything’s okay,
the Power indicator will go back to steady green.
3 Press the Link button again, this time for 1 second.
4 Within 2 minutes, press the Link or equivalent
button on any of the existing extenders for 1 second
to complete the connection to the network.
5 Wait for connection to complete. Give it a couple of
minutes. If everything’s okay, the Power and Data
indicators on your new extender will light up.
See Connection help overleaf if the Data indicator doesn’t
light up on the extender.
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