BT Mobile Hotspot
User Guide
bt.com/help/mobilebroadband
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Contents
Getting to know your BT Mobile Hotspot 3
Setting up your BT Mobile Hotspot 5
Connecting to your BT Mobile Hotspot 8
Viewing and changing your BT Mobile
Hotspot settings
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Troubleshooting 13
Safety information 15
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Getting to know your
BT Mobile Hotspot
LED indicators
Micro USB port
SIM card slot
microSD
™
card slot
Wi-fi key (network
password)
Power
button
WPS (Wi-fi Protected
Setup) button
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LED indicators
Indicator Status What’s happening
Network
Red solid Error status. BT Mobile SIM card isn’t
registered to the BT Mobile Network,
no SIM card inserted or no BT Mobile
Network service available
Green solid Connected to the BT Mobile Network
Green flashing Connected to the BT Mobile Network
and transferring data
Wi-fi
Blue solid Wi-fi is active
Blue flashing WPS (Wi-fi Protected Setup) is active
Off Wi-fi is off or your BT Mobile
Hotspot is in sleep mode
Battery
Red solid/
flashing
The battery is low and needs charging
Green flashing The battery is being charged
Green solid The battery level is middle or high
Off Your BT Mobile Hotspot is in standby
mode and not being charged, or the
battery isn’t fitted
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1 Slide the back cover to remove it.
2 Insert your BT Mobile SIM card.
Important: your BT Mobile Hotspot doesn’t support
Micro, Nano or any other non-standard SIM cards.
Setting up your BT Mobile Hotspot
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3 If you want to use your BT Mobile Hotspot as a data storage
device, insert a microSD
™
card. (This is optional, you don’t
need a microSD card to use your BT Mobile Hotspot.)
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is a trademark of SD Card Association
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4 Insert the battery.
5 Close the back cover.
Important: make sure your device has enough ventilation
to stop it overheating. If it does overheat and shuts down,
put it in a well-ventilated place to cool down before
turning it on again.
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Connecting to your BT Mobile Hotspot
You can connect to your BT Mobile Hotspot by wi-fi or with a
USB cable. When connecting with wi-fi, you can connect up to
ten devices to your BT Mobile Hotspot.
Connecting with wi-fi
1 Turn on your BT Mobile Hotspot by pressing the power button
for around five seconds. It’ll take a few moments to start up,
then the wi-fi LED will glow blue and the network LED will
glow green.
2 Turn on the device that you want to connect to the BT Mobile
Hotspot, making sure its wi-fi is switched on.
3 If the device you want to connect to the BT Mobile Hotspot
supports WPS, go to step 4. If not, go to step 6.
4 Set up WPS by pressing the WPS button on your BT Mobile
Hotspot until the wi-fi indicator flashes blue.
5 Select the ‘BT_Mobile_Hotspot_xxxxxx’ network on the
device you want to connect (xxxxxx will be specific to the
device) and follow the prompts.
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Note: how you set up WPS on your device may vary,
depending upon its operating system. Some operating
systems, e.g. Mac OS X, don’t support WPS. If your device
doesn’t support WPS, go to step 6.
6 On the device that you want to connect to your BT Mobile
Hotspot, choose the ‘BT_Mobile_Hotspot_xxxxxx’ SSID
and click Connect. The connection manager will look
something like this:
Network name (SSID)
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7 Enter the wi-fi key, then click Connect. The wi-fi key can be
found on the box or on a sticker under the battery.
8 Wait a few moments and you’ll see a message that
you’re connected.
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Connecting via USB cable
1 Connect your BT Mobile Hotspot to a device using a
compatible USB cable.
2 Turn on your BT Mobile Hotspot by pressing the power button
for around five seconds. It’ll take a few moments to start up,
then the wi-fi LED will glow blue and the network LED will
glow green.
3 Your device should recognise and automatically install the
new hardware. If it doesn’t, in Windows, run the installation
from My Computer > ZTEMODEM (other operating systems
may vary).
4 Wait a few moments until you’re connected.
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To view or change your BT Mobile Hotspot’s settings, access
the configuration page by entering http://192.168.0.1 or
http://bt.mobilehotspot in your web browser. The default
password is admin.
Automatic or manual connection
Once you’ve connected your device to the BT Mobile Hotspot
(see above) you can access the internet in either Automatic or
Manual mode.
Mode How to get online
Automatic Your device will connect to the internet
automatically. This is the default setting
Manual To manually connect and disconnect, log in
at the BT Mobile Hotspot configuration page
(see above) and select Settings > 3G Settings
> Network Select > WAN Connection Mode >
Manual, and then click Connect or Disconnect
Viewing and changing your
BT Mobile Hotspot settings
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Can’t set up the USB connection between your device and PC
• Make sure you’ve installed the software. Run the installation
program at My Computer > ZTEMODEM.
• You might need to uninstall the software, then reinstall it
using the instructions above.
Can’t set up the wi-fi connection with your BT Mobile Hotspot
• Make sure wi-fi on your computer is turned on.
• Refresh the network list and select the ‘BT_Mobile_Hotspot_
xxxxxx’ network.
• Make sure you’ve entered the right wi-fi key when you
connect to the device. You’ll find it on the box or on a sticker
under the battery in the BT Mobile Hotspot.
• For more troubleshooting, go to bt.com/help/mobilebroadband.
Can’t get online when connected to the BT Mobile Hotspot
• Make sure your SIM card is active. If the network indicator is
red, see the lights table on page 4 or speak to your BT Mobile
Customer services team (you’ll find the number in the letter
we sent when you signed up.
• Move your BT Mobile Hotspot to see if you can get a
better signal.
Troubleshooting
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Can’t get to the BT Mobile Hotspot configuration page
• Check you’ve entered the right address in your web browser.
Either http://192.168.0.1 or http://bt.mobilehotspot.
• Use only one network adapter in your PC.
• Don’t use a proxy server.
Wi-fi key
• You’ll find the wi-fi key for your BT Mobile Hotspot on the
box or on a label under its battery.
• If you’ve changed the wi-fi key, and forgotten it, you need
to restore the factory default settings. To do that, log in to
the BT Mobile Hotspot configuration page, select Settings >
Advanced > Reset, and then click Reset to restore the factory
default settings.
BT Mobile Hotspot configuration page password
• The default password of the BT Mobile Hotspot configuration
page is admin.
• If you’ve changed the BT Mobile Hotspot configuration
password, and forgotten it, you need to restore the device to
the factory default settings. To do that, press both the Power
button and the WPS button together for five seconds until
the lights flash off and back on.
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Safety information
Interference in vehicles
• Unless they’re properly shielded, some electronic devices, such as electronic
systems of vehicles, are susceptible to electromagnetic interference
transmitted by the BT Mobile Hotspot.
• Don’t place this device in the area over a vehicle’s air bag or in the air bag
deployment area. Store the device safely before driving your vehicle.
• If necessary, check the device or vehicle manufacturer before using the
BT Mobile Hotspot.
Interference with medical equipment
• Switch off your wireless device when asked to do so in hospitals, clinics or
health care facilities. This will help stop interference with sensitive medical
equipment.
• Operation of your PC and BT Mobile Hotspot may interfere with personal
medical devices such as hearing aids and pacemakers.
• Always keep the BT Mobile Hotspot at least 20 centimetres away from
such medical devices when they’re in use. Turn off the BT Mobile Hotspot
if necessary. Consult a doctor or the manufacturer of the medical device
before using the BT Mobile Hotspot.
Use in explosive environments
Be aware of usage limitations when using a BT Mobile Hotspot in places where
there may be explosive gases or explosive products present. Such areas include
but are not limited to the following:
• petrol stations and fuel depots
• containers/vehicles for storing or transporting fuels or chemical products
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• areas where the air contains chemical substances and particles (including
granules, dust, or metal powder)
• areas indicated with ‘Explosives’ signs, e.g. quarries where radio signals
may interfere with blasting operations
• areas indicated with ‘Turn off two-way radios’ or similar signs
• areas where you’re instructed to stop vehicle engines.
• If in doubt, don’t use the BT Mobile Hotspot.
Children’s safety
• Store the BT Mobile Hotspot out of the reach of small children. It isn’t
meant to be used as a toy and may cause injury if used as such.
• Don’t allow children to use the BT Mobile Hotspot without guidance.
It contains small and sharp components which can be a danger to children
or cause suffocation if swallowed.
Care of your BT Mobile Hotspot
• Use only original accessories or accessories that are authorised by the
manufacturer. Using any unauthorised accessories may affect your BT
Mobile Hotspot’s performance, and violate related national regulations
about telecom terminals.
• Avoid using the BT Mobile Hotspot near metallic structures or facilities
that can emit electromagnetic waves which may interfere with the
reception of signals.
• The BT Mobile Hotspot is not waterproof so keep it dry, free from moisture
and store it in a cool place away from sunlight.
• Don’t use the BT Mobile Hotspot immediately after a sudden temperature
change as this can cause condensation both inside and outside the BT
Mobile Hotspot.
• Treat the BT Mobile Hotspot carefully. Don’t drop, bend, knock or harshly
treat it.
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• Don’t try to take the BT Mobile Hotspot to pieces as this will invalidate your
warranty. There are no user serviceable parts inside and only a qualified
maintainer should carry out repair work.
Use in aircraft
Turn off the BT Mobile Hotspot when on board an aircraft. In order to protect
the aircraft’s communication and navigations systems from interference,
it’s forbidden to use the BT Mobile Hotspot in flight. Only use the BT Mobile
Hotspot before take-off with the crew’s permission and according to local
safety regulations.
Using the battery
• Don’t short-circuit the battery, as this can cause excessive heat and fire.
• Don’t store the battery in hot areas or dispose of it in a fire.
• Don’t dismantle or modify the battery.
• When not using the battery for a long period, remove it from your
BT Mobile Hotspot and store it in a cool dry place.
Environmental protection
Observe the local regulations regarding the disposal of your packaging
materials, used BT Mobile Hotspot and accessories, and use recycling facilities
wherever you can.
WEEE approval
This BT Mobile Hotspot complies with the essential requirements and other
relevant provisions of the Waste Electrical and Electronic Equipment Directive
2002/96/EC (WEEE Directive).
RoHS approval
This BT Mobile Hotspot complies with the restriction of the use of certain
hazardous substances in electrical and electronic equipment Directive
2002/95/EC (RoHS Directive).
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Laws and regulations
Observe all applicable laws and regulations when using your BT Mobile
Hotspot. Respect the privacy and legal rights of others.
Emergency calls
This BT Mobile Hotspot works by receiving and transmitting radio signals, and
the connection can’t be guaranteed in all conditions. In an emergency, you
shouldn’t rely solely on the BT Mobile Hotspot for essential communications.
Specific Absorption Rate (SAR)
• Your BT Mobile Hotspot is a radio transmitter and receiver. It’s designed
not to exceed the limits for exposure to radio waves recommended
by international guidelines. These guidelines were developed by the
independent scientific organisation ICNIRP and include safety margins
designed to protect all persons, regardless of age and health.
• The guidelines use a unit of measurement known as the Specific Absorption
Rate, or SAR. The SAR limit for wireless devices is 2.0 W/kg and the highest
SAR value for this device when tested complied with this limit.
CE approval (European Union)
The BT Mobile Hotspot is approved to be used in the member states of the
EU. The wireless device complies with the essential requirements and other
relevant provisions of the Radio and Telecommunications Terminal Equipment
Directive 1999/5/EC (R&TTE Directive).
Body-worn operation
To comply with RF exposure guidelines, the BT Mobile Hotspot must be used
with a minimum of 1.5 cm separation from the body. Failure to observe these
instructions could result in your RF exposure exceeding the relevant guideline
limits.
Offices worldwide
© British Telecommunications plc 2013
We’re registered in England at 81 Newgate Street, London EC1A 7AJ
(company number 1800000).
Item code: 223019
Written and designed by The Art & Design Partnership and Muse Publishing
Printed in China
All third party trademark rights are hereby acknowledged.
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