BT Micro User Manual

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BT Micro Owner’s Manual

Table of Contents

1 Introduction.......................................................................................5

2 Getting to know your BT Micro........................................................9

3 Connecting your BT Micro............................................................11

BT Micro Owner’s Manual

Conformance....................................................................................5

Safety instructions............................................................................5

Features............................................................................................7

Basic Requirements.........................................................................7

Using this Document........................................................................7

Product support................................................................................8

Parts Check......................................................................................9

Front Panel.................................................................................... 10

Locating the unit for satisfactory wireless coverage...................11

Connecting the line and making telephone calls........................11

Connecting PC(s) and configuring the BT Micro for

Web Browsing..................................................................12

Connecting Computers wirelessly...............................................14

Cabling Featurephones................................................................16

Cabling Standard telephones.......................................................17

Wall Mounting the BT Micro......................................................... 17

Wall Mounting the BT Micro......................................................... 18

V8 Featurephone connections (underside of phone)................. 19

Attaching the Featurephone desk plinth...................................... 20

Wall-mounting a Featurephone.................................................... 20

Door Intercom................................................................................ 21

Power Fail Telephone................................................................... 21

4 Basic programming using the Management

Application..................................................................................... 22

Basic PABX Settings..................................................................... 23

Username / Password..................................................................29

Router Configuration.....................................................................29

Wireless Setup / Security..............................................................31

Date & Time Settings.................................................................... 37

5 Using Your BT Micro Phone System........................................... 38

System Description....................................................................... 38

Introduction to your BT Micro Phones.........................................38

System Featurephone..................................................................40

Using the DECT Telephone.........................................................46

Featurephone– Basic Call Features............................................ 49

BT Micro Owner’s Manual

Featureline operation....................................................................56

Using a Standard or DECT Cordless Telephone .......................59

Additional Call Features................................................................64

Extension Set-Up options............................................................. 69

Incoming Call Handling................................................................. 71

Using Voicemail............................................................................. 72

Programming Additional System Options ................................... 77

6 Router Configuration using the web interface.............................78

ADSL Modem................................................................................78

Types of Internet Access.............................................................. 78

Configuring your PPP DSL connection.......................................78

Configuring a DHCP DSL connection .........................................80

ADSL Mode – ADSL 2 and ADSL 2+.......................................... 82

WAN/DMZ Port.............................................................................. 83

Password.......................................................................................87

DHCP Server................................................................................. 89

IP Address..................................................................................... 92

IP Routes.......................................................................................93

Configuring Multiple Static IP....................................................... 94

7 PABX Configuration using the web interface..............................96

Incoming Ringing........................................................................... 97

System Settings ............................................................................98

System Speed Dials....................................................................101

Extension Settings......................................................................102

Line Settings................................................................................108

Incoming Call Diverts..................................................................109

Class of Service...........................................................................110

Timers 112

Outgoing VoIP Calls....................................................................113

CDS Routes.................................................................................116

Outgoing Restriction....................................................................116

Distinctive Ringing.......................................................................117

8 VoIP / Broadband Voice Settings...............................................118

Automatic VoIP configuration.....................................................118

Basic VoIP Settings.....................................................................120

Advanced VoIP Settings.............................................................120

9 Wireless LAN Setup / Security...................................................123

Wireless Network First Time Settings Wizard...........................124

Wireless Network General Settings...........................................133

10 Firewall.........................................................................................135

BT Micro Owner’s Manual

11 Diagnostics..................................................................................145

ADSL Test / ADSL Status.........................................................145

Logging........................................................................................147

Status 147

Event Log.....................................................................................148

Ping 148

12 Firmware Update.........................................................................150

About firmware versions.............................................................150

Firmware update.........................................................................150

Backup/Restore Configuration...................................................152

13 Reset to Defaults.........................................................................153

Resetting to Defaults...................................................................153

A. DECT Phone Detailed Instructions............................................155

B. IP Addresses, Network Masks and Subnets.............................164

IP Addresses...............................................................................164

Subnet masks..............................................................................165

C. Configuring Your BT Micro via the Featurephone....................166

To enter system programming...................................................166

System Setup Options................................................................166

Incoming Call Handling on your BT Micro System...................172

Adding and removing DECT (Cordless) extensions.................177

Using Voicemail...........................................................................180

Programming Additional System Options .................................183

Miscellaneous system configuration options.............................184

To configure analogue lines.......................................................187

To set system timers...................................................................189

To reset your system..................................................................190

D. Glossary.......................................................................................191

E. Configuring your PCs............................................................198198

Configuring Ethernet PCs...........................................................198

Locating the MAC Address on a PC..........................................203

F. Troubleshooting...........................................................................205

Cannot browse the Internet........................................................205

The Diagnostics Menu................................................................208

Troubleshooting the PABX.........................................................212

Product support...........................................................................214

BT Micro Owner’s Manual

1 Introduction

Congratulations on becoming the owner of the BT Micro combined voice & data communications system. You will now be able to access the Internet using your high-speed DSL connection, share your phone connection between fixed & cordless handsets and access the latest in ‘Voice over IP’ services. This User Guide will show you how to connect BT Micro gateway, and how to customise the configuration to get the most out of your new product.

Conformance

This equipment is designed for use in the United Kingdom. This equipment complies with the following standards:

CTR 10 CTR 22 EN 60950 EN 300 175, Parts 1 to 9 EN 300 328, Parts 1 & 2 EN 300 444 EN 301 406 EN 301 489, Parts 1, 6 & 17 Analogue extension ports: TNV2 PSTN port: TNV3 ADSL port: TNV3 Power fail port TNV3 LAN/WAN ports SELV Doorstrike Port SELV

A Certificate of Conformity is available on request.

Safety instructions

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons: Read and understand all instructions.

 Follow all warnings and instructions marked on the product.  Unplug this product from the wall outlet before cleaning. Do

not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

 Do not use this product near water (for example, in a wet

basement).

 Do not place this product on an unstable cart, stand, or

table. The product can fall, causing serious damage to the product.

 Slots and openings in the unit and the back or bottom are

provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. This product should never be placed near or over a radiator or heat

BT Micro Owner’s Manual

 This product should be operated only from the type of

power source indicated in the manual. If you are not sure of the type of power source to your building, consult your dealer or local Power Company.

 The mains power socket outlet must be located near the

product and must be easily accessible to allow plugging/unplugging.

 Do not allow anything to rest on the power cord. Do not

locate this product where the cord will be abused by persons walking on it.

 Do not use an extension cord with this product’s AC power

cord. The AC outlet for this product should not be used for any other electrical equipment.

 Never push objects of any kind into this product through

cabinet slots as they can touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

 To reduce the risk of electric shock, do not disassemble

this product, but take it to a qualified serviceman when some service or repair work is required. Opening or removing covers can expose you to dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when the product is subsequently used.

 Unplug this product from the wall outlet and refer servicing

to qualified service personnel under the following conditions:

 When the power supply cord or plug is damaged or

frayed.

 If liquid has been spilled into the product.  If the product has been exposed to rain or water.  If the product does not operate normally by following

the operating instructions.

 Adjust only those controls that are covered by the

operating instructions because improper adjustment of other controls can result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

 If the product has been dropped or the cabinet has

been damaged.

 If the product exhibits a distinct change in performance.

 Avoid using a telephone (other than a cordless type) during

an electrical storm. There can be a remote risk of electric shock from lightning.

 Do not use the telephone to report a gas leak in the vicinity

of the leak.

 The only user serviceable part of the product is the fuse in

the mains plug (applies to UK version only). If blown, this fuse should be replaced with a 3A 25mm fuse conforming to BS1362.

Save These Instructions.

BT Micro Owner’s Manual

Features

The list below contains the main features of the BT Micro and may be useful to users with knowledge of networking protocols. If you are not an experienced user, the chapters throughout this guide will provide you with enough information to get the most out of your BT Micro. Features include: Support for 1 external PSTN line & 2 VoIP channels Connection of up to 4 wired phone sets DECT base station supporting 4 cordless extensions Advanced phone system features Internal DSL modem for high-speed Internet access 10/100Base-T Ethernet router to provide Internet connectivity to all computers on your LAN Wireless access via wireless network card and wireless security features Network address translation (NAT) functions to provide security for your LAN Network configuration through DHCP Server and DHCP Client Services including IP route and DNS configuration, RIP, and IP and DSL performance monitoring User-friendly configuration program accessed via a web browser

Note

Basic Requirements

In order to use all the features of the BT Micro system, you must have the following: DSL service up and running on your telephone line (or an equivalent Broadband Internet access). Instructions from your ISP, usually a user name and password, to enable Internet access. Instructions from BT on the settings required to configure your BT Broadband Voice (BBV) service. One or more computers each containing an Ethernet card (10Base-T/100Base-T network interface card (NIC)). For system configuration using the supplied web-based program: a web browser such as Internet Explorer v4 or later, or Netscape v4 or later. Note that version 4 of each browser is the minimum version requirement – for optimum display quality, use Internet Explorer v5, or Netscape v6.1.

You do not need to use a hub or switch in order to connect more than one PC to your BT Micro. Instead, you can connect up to four PCs directly to your BT Micro using the ports labelled on the rear panel.

Using this Document

Notational conventions

Acronyms are defined the first time they appear in the text and also in the glossary.

BT Micro Owner’s Manual

The term LAN refers to a group of Ethernet-connected computers at one site. The term WLAN refers to a group of Wireless-connected computers at one site.

Typographical conventions

Italic text is used for items you select from menus and dropdown lists and the names of displayed web pages. Bold text is used for text strings that you type when prompted by the program, and to emphasise important points.

Special messages

This document uses the following icons to draw your attention to specific instructions or explanations.

Note

Provides clarifying or non-essential information on the current topic.

Explains terms or acronyms that may be unfamiliar to many

Definition

readers. These terms are also included in the Glossary.

Provides messages of high importance, including messages relating to personal safety or system integrity.

WARNING

Product support

For product support please go to www.productsupport.bt.com

BT Micro Owner’s Manual

2 Getting to know your BT Micro

Parts Check

In addition to this document on CD, your package should arrive containing the following:

1BT Micro Unit

1 AC Adapter

1 Documentation Pack 1 Main distributor frame cover

1 Yellow (Ethernet LAN)

cable RJ-45

DECT handset & charger

(MDF)

1 Violet ADSL cable

(RJ-11 to RJ-11)

1 Grey line cable

(RJ-11 to BT431A)

BT Micro Owner’s Manual

Front Panel

The front panel contains a ‘Page’ button and lights called Light Emitting Diodes (LED’s) that indicate the status of the BT Micro. Pressing the ‘Page’ button rings all the cordless handsets registered to the BT Micro.

Label Colour Function

Power Off Power not connected to the BT Micro

Red Powering up or BT Micro malfunction Flashing

Red/Green

Green Power on

Ethernet Off

Solid Green

DSL Green

Flashing slowly

Green fast

flashing

Green.

(Occasional flicker)

Internet Off ADSL line not connected

Red BT Micro attempted to make an IP connection and

Solid Green BT Micro is IP connected and no traffic is detected Flashing

Green

Wireless Off Wireless LAN is disabled

Solid Green

Flashing

Green

DECT registration mode

No device connected to the LAN. Powered device connected to the LAN

ADSL Line not connected or not synchronised

ADSL line Connected and synchronising

ADSL line connected and synchronised

failed. Usually indicates that the Internet User Name or password is incorrect.

BT Micro is IP connected and traffic is detected

Wireless LAN Enabled

Wireless LAN is active with traffic in either direction

BT Micro Owner’s Manual

3 Connecting your BT Micro

These instructions are a guide to the installation and basic configuration of the BT Micro.

Locating the unit for satisfactory wireless coverage

This unit is equipped with two wireless transmitters. There is one transmitter for the DECT handsets and one for a wireless LAN that allows PCs to communicate over a wireless connection. The range of the DECT phones and wireless LAN is affected by the orientation of the system, the number of solid walls between the unit and the cordless phones or wireless PCs and / or other interfering signals in the environment. For best results locate the unit on the ground floor with the front of the unit facing towards the desired working area. The range of the wireless LAN is shorter than the cordless phones so the areas where wireless PCs are used will, in most cases, determine the optimum location for the unit.

DECT handset range

The DECT handsets have a range of 300m outdoors when there is a clear line of sight between the BT Micro and the handset. When there is no clear line of sight between the handset and the system, e.g. the system is indoors and the handset is in another room or outdoors, the range will be reduced. Thick stone walls will severely affect the range.

The symbol on your handset indicates when you are in range. If you move too far away from the BT Micro during a call, your phone will sound an alert tone and will flash.

Wireless LAN Range

The wireless LAN speed drops the further the wireless device is away from the BT Micro. If there is a clear line of sight between the BT Micro and the wireless device it can operate at reduced speeds at up to 200m. However this range is reduced if there is no clear line of sight between the BT Micro and the wireless device. Thick stone walls will severely affect the range.

Connecting the line and making telephone calls

If your BT Micro came with a BT featurephone, please connect this directly to extension 20; otherwise connect a standard BT Analogue phone. If you wish to relocate the phone this should be done later.

1. Plug the line cable (grey) into the Line 1 socket on the back of the BT Micro.

BT Micro Owner’s Manual

2. Plug the ADSL cable (purple) into the DSL socket on the back of the BT Micro.(Marked in purple)

3. Plug the Line 1 into the phone connector and the ADSL cable into the ADSL connector on the splitter and plug the splitter to the BT wall telephone outlet.

4. Connect the power supply between the BT Micro and mains power outlet.

5. After approximately 30 seconds, you will be able to make telephone calls.

6. Register your DECT Cordless phones  Press the ‘Page’ button for 4 seconds. This button is

located on the front of the BT Micro unit. This places the system in registration mode for 30 seconds. The Power LED flashes red when in registration mode.

 Select ‘REG’ on the DECT phone.  Press OK for ‘REGISTER’

 Enter 1234 as the PIN.  The phone will register to the BT Micro as Handset 1

(extension number 31).

 You can register more than one handset in the 30

seconds that the system is in registration mode. The sets are automatically allocated a Handset number (1-4) and use extension numbers (31-34).

Note

batteries should be initially charged for 14 hours to get maximum battery performance

Connecting PC(s) and configuring the BT Micro for Web Browsing

1. Connect the yellow LAN cable from the LAN port of your PC to any of the Ethernet ports (marked in yellow)

After powering on the DECT telephone(s) for the first time, the

BT Micro Owner’s Manual

2. Open a Web Browser such as Internet Explorer or similar on the PC.

3. Go to the Management Application of your BT Micro by entering the following address into the web browser,

http://192.168.1.1

The following Log In screen is displayed

If the Log-in screen is not displayed, go to Appendix E - PC Configuration, and check the following settings:

Note

 Your PC is set up to automatically obtain an IP address on

page 198.

 Your Browser is set up not to use a proxy server on page

202.

4. The user name is admin and the password is admin. The welcome page is displayed

5. Click on the “Username/password” link on the welcome page.

BT Micro Owner’s Manual

Enter the Username and Password as supplied by your ISP for Internet Access. Select ‘Next’.

Note

Note: In some cases a password may not be required. In this case just enter the Username.

6. Confirm the settings are VPI 0, VCI 38 and press Next.

7. Confirm the configuration by selecting “Confirm Changes”.

Your Broadband service is now setup. However it may take several minutes for the service to synchronise before you can start browsing. Once the DSL LED has gone solid green with an occasional flicker and the Internet LED is solid or flashing green your BT Micro is ready to browse the Internet. If the Internet LED is Red check the Username and Password.

Connecting Computers wirelessly

The BT Micro is supplied with the Wireless Network disabled. If you are using the Wireless LAN it is recommended that you set it up, without security, at this stage to check functionality and coverage. Select Wireless Setup/Security on the Welcome Page. In the General Settings section Select Enable or disable the

wireless network here.

The following screen is displayed: -

BT Micro Owner’s Manual

Click on the Enable radio button and then click Next>. The page allowing the Network Name to be changed is presented.

Note that the Network name starts with PRISM. This allows you to identify the network if there are other wireless networks in your locality. Select Next. The following page is displayed

Select Next. The BT Micro will automatically select a channel. The following page is displayed:

At this stage select Off. The following page is displayed

Click Next>, allowing all PCs to connect to the BT Micro. The following page is displayed:

BT Micro Owner’s Manual

Select Confirm Changes. This confirms the Wireless network settings. Select Restart from the right hand menu. When the BT Micro has restarted connect to the wireless network from your PC. Check that you can browse when you are connected. Go to all the locations where you wish the PC to operate and check that you can successfully browse. If you have problems in some areas relocate the BT Micro to increase the coverage in these areas. Once you are happy with the location please go to page 31 and configure the security elements on the Wireless LAN.

WARNING

Cabling Featurephones

Prior to cabling the unit and fixing its location it is recommended that you check that you have located the unit in an area that gives satisfactory coverage for the DECT phones and the Wireless LAN. See page 11 for information on registering DECT phones and page 14for activation of the wireless LAN

The featurephones can be connected directly to the system using the telephone cord. If you wish to locate the phone further away from the BT Micro you can do so by running telephone cable and using telephone sockets. Four wires are needed to connect the featurephones It is recommended that a BT Master socket be used at the telephone end. This will allow either featurephones or standard phones to be connected without changing cabling. The connection between the sockets is

Connection with a Master socket

Connection with a Slave socket

BT Micro Owner’s Manual

Cabling Standard telephones

Standard telephones can be connected directly to the system using the telephone cord. If you wish to locate the phone further away from the BT Micro you can do so by running telephone cable and using telephone sockets. It is recommended that BT Master sockets are used and that the same cabling for featurephones above is used. However two alternatives are also available

 Using a Master socket at the phone a single pair (two

wires) can be used to connect between the sockets.

 Using a slave socket at the phone it is necessary to run

three cables between the sockets.

Connection with a Master socket

Connection with a Slave socket

BT Micro Owner’s Manual

Wall Mounting the BT Micro

The BT Micro can be wall mounted. You can print this page and use it as a template for locating the wall mounting screws supplied

1 to 1 Template (A4 size paper )

150.0 mm

BT Micro Owner’s Manual

Handset connector

Line cord connector

Headset Port

Data Port

V8 Featurephone connections (underside of phone)

Wall mount Plinth position

0 mm

Plinth position 35

BT Micro Owner’s Manual

Attaching the Featurephone desk plinth

The desk plinth allows you to mount the featurephone at two angles.

Plinth position 20 

Wall-mounting a Featurephone

The phone plinth is inverted on the base to wall mount the phone. Locate, drill and plug the 2 screw locations as shown below. The holes should be deep enough to accept a 2.5 cm screw. Insert the two screws leaving sufficient space to clip the base over them. Locate the phone and base over the screws.

Line cord rails

BT Micro Owner’s Manual

Wall hook when the

mounted

Wall hook when the

mounted.

Mounting

screw

Door intercom

Featurephone is desk

Featurephone is wall

Door Intercom

The door intercom is connected to extension 23.

bracket

Connect the single pair from the door intercom to the AB connections on extension 23. The system must be programmed to recognise the Door intercom See page 183 for programming via a featurephone and page 99 for configuration via the Web Management application.

Power Fail Telephone

Connect a standard analogue telephone to the Power Fail connector. When the BT Micro is switched off the analogue line (Line

1) is switched through to this phone and you can make and receive calls on it until the power is restored.

BT Micro Owner’s Manual

4 Basic programming using the Management

Application

The BT Micro includes a series of Web management pages that provide an interface to the software installed on the BT Micro. It enables you to configure the BT Micro. You can access it through your web browser from any PC connected to the BT Micro via the wired or wireless LAN.

Note

By default the Wireless network card in the BT Micro is disabled. This is as a security measure to prevent unauthorised access to the BT Micro. To turn the Wireless network on, see Page 14.

Open a Web Browser such as Internet Explorer or similar on the PC.

Go to the Management Application of your BT Micro by entering the following address into the web browser, http://192.168.1.1

The following Log In screen is displayed

Enter your user name and password. The first time you log into the program, use these defaults:

User Name: admin Password: admin

You can change the password at any time or you can configure your BT Micro so that you do not need to enter a password. See

Note

Password on page 87

1. Click OK. The Welcome page is displayed:

BT Micro Owner’s Manual

Note

displayed check the PC settings as shown in Appendix E on page

198.

This is the first page displayed each time you log in to the Web It provides links to the programming pages that are most commonly used. This page contains links to the following pages: Basic PABX Settings. (The most common settings for the telephone system).

Username / Password. (In most cases entering the Internet user name and password is all that is required to allow Internet Access).

Router Configuration (This is only required if you are using a Cable modem or private network).

Wireless Security / Setup. (To set up a wireless connection to your PC(s).

Time and Date Settings (To set the Time and Date on the phone system).

Basic PABX Settings

From this page you can configure the most commonly used telephone system functions, which are: Incoming Ringing. Selecting the phones that ring for incoming calls

Extension Names. Programming extension names so that the names rather than extension numbers used on the featurephone

Outgoing Restriction. You can restrict extensions from making calls on particular lines.

Extension Class of Service. Restricting phones from making particular types of call e.g. International calls.

DECT Registration. DECT Cordless phones must be registered on the system before they can be used to make telephone calls.

Incoming Call Diverts. For each incoming line (Line 1, IP Lines 1 & 2) you can define the extension to divert the call to for the cases of No Reply, Busy & All Calls. Divert on Busy only applies if the answering extensions are busy on another call. It does not apply if the line is busy on another call. In this case the call is

If you receive an error message or the Welcome page is not

BT Micro Owner’s Manual

not presented to the switch. If a diversion on busy is required when a Line is busy it must be activated in the Network by BT.

Note

Line is busy on a call a second call cannot be presented to the switch so these diversions do not apply in this case

Incoming Ringing

You can determine which phones ring for incoming calls. Calls on each line can be set to ring different phones. You can also have different phones ringing when the system is in night mode. For example, in DAY mode, all calls on Line1 might ring all phones, but in NIGHT mode all calls on Line 1 might be set to only ring extension 20. Also, in both DAY & NIGHT modes, all calls on IP Line 1 might be set to ring on extension 23 only. To change the settings, select ON or OFF from the relevant drop down box for the line/extension configuration you require.

These diversions apply only to calls received by the switch. If the

WARNING

Note

The default is that ALL lines ring ALL extensions in both Day and Night Modes.

The Apply button must be clicked before the page is exited for the changes to take effect. The settings will be lost if this is not done.

To set Night mode see page 71.

Extension Names

This option allows you to programme features for individual extensions. You can assign names to extensions. When an extension receives an internal call its display will show the calling extension name instead of the calling extension number.

BT Micro Owner’s Manual

To set the extension name, left mouse click on the field and enter the name associated with the extension.

A maximum of 10 characters per name can be entered.

Voicemail

Use this setting to turn ON/OFF individual voicemail boxes for each extension.

WARNING

The Apply button must be clicked when the names are entered and voice mail selected. Do not select any of the other options on the page until the Apply has been clicked or the settings for the names and voice mail will be lost.

Outgoing Restriction

You can use this feature to restrict an extension from being able to make outgoing (external) calls on particular lines. Configure the restriction for each line separately, i.e. Turn OFF for those extensions that are not allowed to select the particular line to make outgoing calls.

BT Micro Owner’s Manual

Extension Class of Service

The Class of Service feature allows the user to define barring settings for each extension connected to the system restricting that extension from making certain types of calls from the system.

WARNING

The following restrictions can be defined on a per extension basis: No Restrictions

Restrict International Local Only Emergency Calls Only By default ALL extensions can dial ALL destinations.

The Apply button, at the end of the page, must be clicked before the page is exited or any other link is selected for the changes to take effect. The settings will be lost if this is not done.

The Allowed and Restricted Codes

The Allowed & Restricted codes can be used to add greater flexibility to how you can configure the settings. For example, say one wanted to restrict all International, except to Ireland (country code 00353…) and France (Country code 0031…). In this case, one would enable Restrict International in the Class of Service settings, and then set Allowed Codes to ON for the extension in question. In the Allowed Codes list one would enter the dialling prefixes for Ireland (00353) and France (0031), thus giving the required settings.

Note

If ‘Emergency Only’ is set, Allowed and Restricted codes must be OFF.

Day and Night Mode There are different settings for Day Mode and Night Mode.

To configure Day/Night mode see page 71.

BT Micro Owner’s Manual

Setting Class of Service Codes

The definition of what constitutes Restricted, Allowed, National & International calls is determined by the leading digits of the dialled number.

For example, numbers beginning with ‘00xx’ normally are International calls. Numbers beginning with just a single zero ‘0xx’ are normally considered National calls. The definition of Allowed and Restricted codes is at the user’s discretion. 50 entries can be configured in the dialling codes for International, National, Allowed & Restricted numbers. These dialling rules can be configured manually. See ‘To

change the Allowed, Restricted, National and International codes, click here’ on the ‘Edit Class of Service Extensions’

page.

WARNING

The Apply button must be clicked before the page is exited for the changes to take effect. The settings will be lost if this is not done.

DECT Registration

The cordless extensions are shown as registered or not registered. When Register a handset is selected a prompt is displayed indicating that the ‘Reg’ key on the cordless phone should be selected and that the PIN is 1234. The system is set in registration mode for 30 seconds

To unregister an extension select Unregister.

BT Micro Owner’s Manual

Incoming Call Diverts

This feature allows you to divert calls received on each of the lines. You can use this feature to divert all calls, unanswered calls or calls received when the extension(s) ringing for the call is busy. The calls can be diverted to another extension, the answering machine or an external number.

For each incoming line (Line 1, IP Trunk 1 & 2) you can define a number to divert the call to. To divert to another extension enter the extension number (2023 or 31-34). To divert to the Answering machine enter the code 710 To divert to an external number enter the line access code 8 followed by the number. Extensions busy applies if the answering extensions are busy on another call. It does not apply if the line is busy on another call. In this case the call is not presented to the switch. If a diversion on busy is required when a Line is busy it must be activated in the Network by BT.

These diversions apply only to calls received by the switch. If the

Note

Line is busy on a call a second call cannot be presented to the switch so these diversions do not apply in this case

The Apply button must be clicked before the page is exited for the changes to take effect. The settings will be lost if this is not done.

WARNING

BT Micro Owner’s Manual

Username / Password The default settings for Internet Access are set so that the only settings that must be entered to access the Internet on the BT service are the Username and Password as supplied with your broadband service. In some cases the User Name only is supplied. In this case you enter the User Name only. When User Name / Password is selected on the Welcome page the following page is displayed: -

2. Enter the username and password or the username only if no password has been supplied. Type them in the relevant boxes, and then click Next>. The following page is displayed:

The settings of VPI =0 and VCI=38 are the correct settings for the BT Broadband service. If you have been provided with different settings from your ISP enter them here

3. Click Next>. The following page is displayed:

This page confirms your settings. If you are happy with your settings, click Confirm Changes. The Internet Access page is displayed.

Router Configuration

If you are using BT Broadband service for your Internet Access the only change you should make here is the Password if you want to restrict access to the BT Micro management application. If your Internet service is provided via a Cable Modem or you wish to connect to a private network please see the Router Configuration section on Page 78.

Note

BT Micro Owner’s Manual

Password

You can restrict access to your BT Micro’s programming pages using password protection. With password protection enabled, users must enter a username and password before gaining access to the programming web pages. By default, password protection is enabled on your BT Micro, and the usernames and passwords set are as follows: Username: admin Password: admin Username: engineer Password: engineer

Setting your username and password

Non-authorised users may try to access your system by guessing your username and password. We recommend that you change both of the default usernames and passwords to your own unique settings.

To set your own username and password:

1. From the left-hand Router Configuration main menu, click on Password in the sub-menu. The following page is displayed:

2. Click on Change Password settings here… The following page is displayed:

3. This page allows you to enable or disable password protection. Protection is already enabled by default. Click

Next>. The following page is displayed:

4. This page displays the current username and password settings. Type your own unique username and password in the relevant boxes. They can be any combination of letters or numbers with a maximum of 20 characters. The default setting uses admin for both the username and password. We recommend that you do not set the same character combination for both username and password.

5. Click Next>. The following page is displayed:

BT Micro Owner’s Manual

6. This page confirms that password protection is enabled and displays the username that will be required in order to access the web pages. If you are happy with these settings, click Confirm Changes. The Enter Network Password login box is displayed. You need to login to the web pages using your new username and password. For details of how to do this, see Accessing the Web pages on page 22.

Disabling password protection

If you do not want to use password protection, follow the instructions in ‘Setting your username and password’ and at Step 3, select Disable and then click Next>. The following page

is displayed.

Wireless Setup / Security

To set up wireless operation on Micro select Wireless Setup/Security on the Welcome Page. In the General Settings section Select Enable or disable the

wireless network here.

The following screen is displayed: -

To enable the network, click on the Enable radio button and then click Next>. The page allowing the Network Name to be changed is presented.

Set the Wireless Network Name

The following page allows you to set the name of your wireless network:

BT Micro Owner’s Manual

Your BT Micro and all of the wireless PCs in your wireless LAN share the same wireless network name. This name (commonly known as the Service Set Identifier (SSID) distinguishes your Wireless network from any other(s) that may be in use nearby.

Select a Channel

The following page allows you to select a network channel:

Select Allow BT Micro to select channel. The BT Micro will automatically select a channel.

If you wish to select a particular channel, this may be required if there are many wireless networks in the area, click on the Select a channel manually option and then click Next>. The following page is displayed: -

Select a suitable channel (as advised by your ISP) from the Channel drop-down list and then click Next>.

Configure Wireless Network Security

The following page allows you to configure wireless security:

You can protect your wireless data from potential eavesdroppers by encrypting wireless data transmissions. An eavesdropper might set up a compatible wireless adapter within range of your BT Micro and attempt to access your network.

BT Micro Owner’s Manual

Data encryption is the translation of data into a form that cannot be easily understood by unauthorised users. There are two methods of wireless security to choose from: Wired Equivalent Privacy (WEP); data is encrypted into blocks of either 64 bits length or 128 bits length. The encrypted data can only be sent and received by users with access to a private network key. Each PC on your wireless network must be manually configured with the same key as your BT Micro in order to allow wireless encrypted data transmissions. Eavesdroppers cannot access your network if they do not know your private key. WEP is considered to be a low security option. Wi-Fi Protected Access (WPA); provides a stronger data encryption method (called Temporal Key Integrity Protocol (TKIP)). It runs in a special, easy-to-set-up home mode called Pre-Shared Key (PSK) that allows you to manually enter a pass phrase on all the PCs on your wireless network. WPA data encryption is based on a WPA master key. The master key is derived from the pass phrase and the network name (SSID) of the BT Micro. To configure security, choose one of the following options: If you do not want to use Wireless Network security, click the Off radio button and then click Next>. Off is the default setting, but you are strongly recommended to use wireless network security on your BT Micro.

WARNING

Note

It is strongly recommended that you enable Wireless Security to help protect your wireless network from unauthorised access.

If you want to use WEP 64bit data encryption, click on the 64bit encryption on the wireless network radio button and then click Next>. If you want to use WEP 128bit data encryption, click on the 128bit encryption on the wireless network radio button and then click Next>. If you want to use WPA, click on the Wi-Fi Protected Access

(WPA) on the wireless network radio button and then click Next>.

Not all wireless cards support WPA. If this is the case it is recommended you contact the wireless card vendor’s web site where you may find a software upgrade to enable WPA. Failing this you should programme WEP encryption.

Configuring 64bit or 128bit encryption

The example set in this section is for 128bit encryption, however the outline also applies to 64bit encryption. Once you have selected your WEP encryption method and then clicked Next>, the following page is displayed:

BT Micro Owner’s Manual

Click in the Key box and type a unique 26-character hex network key, such as A6F34B2CE5D68BE90A6F34B2CE.

Note

Hexadecimal or ‘hex’ numbers each have a value of 0 to 9 or A to F. Each number represents four bits of binary data.

Note that if you selected 64bit, you will need to type a unique 10-character hex network key.

Click Next>.

Configuring WPA security

1. Once you have selected WPA and then clicked Next>, the following page is displayed:

2. Type a unique pass phrase in the Pass phrase text box. Your pass phrase should be at least 20 characters long in order to deter potential intruders. The pass phrase can be words, letters or numbers or a combination of all of these.

3. Once you have typed a pass phrase, click Next>.

Disabling the Broadcast of the SSID Network Identifier

For additional security you can disable the broadcast of the Network Identifier, SSID. Unticking the Enable SSID Broadcast button on the Wireless security page does this. To connect to a network that is not broadcasting the SSID it is necessary to enter the SSID manually in the network connection properties in the Control panel of your PC.

Configure Wireless Address Authentication

The following page allows you to configure which wireless PCs can access the BT Micro:

By default, any wireless PC that is configured with your network’s SSID and channel number can connect to your BT Micro. You may want to increase the security of your wireless network by creating one of the following lists of wireless PCs: A wireless PC blacklist; PCs on this list cannot access the BT Micro, but all other wireless PCs can. A wireless PC whitelist; PCs on this list can access the BT Micro, but all other wireless PCs cannot. The Wireless PCs added to either list are identified by their unique MAC address. This is made up of six pairs of characters, with each character either a number between 0 and 9, or a letter between A and F. For example, 00:20:2b:80:2f:30.

BT Micro Owner’s Manual

To configure which wireless PCs can access your BT Micro, choose one of the following options: If you want any wireless PCs to have access to your BT Micro, click on the Allow any wireless PCs to connect radio button. Click Next>. If you want to create a blacklist of PCs that cannot access your BT Micro, click on the Allow all wireless PCs to connect except those I specify radio button and then click Next>.

If you want to create a whitelist of PCs that can access your BT Micro, click on the Only allow the wireless PCs I specify to

connect radio button and then click Next>. Configuring the wireless PC blacklist

1. Once you have selected Allow all wireless PCs to connect

except those I specify radio button and then clicked Next>,

the following page is displayed:

2. To add a network PC to the blacklist, click Add an address here… The following page is displayed:

3. Click in each box and type each character pair of the MAC address for the PC you want to blacklist. Click Next>. The following page is displayed, containing details of the MAC address that you have just added:

4. This page allows you to configure the addresses on the blacklist:

If you want to add another MAC address to the blacklist, click Add an address here …and repeat as above. If you want to remove a MAC address from the blacklist, click Remove an address here….

BT Micro Owner’s Manual

At the displayed page, select the MAC address that you want to remove from the drop-down list.

5. Click Next>.

Configuring the wireless PC whitelist

Once you have selected Only allow the wireless PCs I specify to connect radio button and then clicked Next>, the following

page is displayed:

To add a network PC to the whitelist, click Add an address here… The following page is displayed:

Click in each box and type each character pair of the MAC address for the PC you want to whitelist. Click Next>. The following page is displayed, containing details of the MAC address that you have just added:

This page allows you to configure the addresses on the whitelist: If you want to add another MAC address to the whitelist, click Add an address here… and repeat the instructions. If you want to remove a MAC address from the whitelist, click Remove an address here… At the displayed page, select the MAC address that you want to remove from the drop-down list. Click Next>.

BT Micro Owner’s Manual

If you are following the First Time Settings wizard, the final page in the wizard sequence is displayed, which allows you to confirm the settings. If you have accessed this page from the General Settings section of the Wireless Network page, click on the Confirm

Changes button to apply changes and return to the Wireless Network page.

Confirm Wireless network changes

Once you have configured Wireless Address Authentication and clicked on Next>, the following page is displayed:

This page confirms the configuration changes made to each page in the wizard. If you are happy with these settings, click on the Confirm Changes button. Configuration changes are applied to the BT Micro and the Wireless Network page is displayed.

Date & Time Settings

Use this screen to program Time and Date settings for your system.

Date

Use this field to enter the system Date - the time is in the DDMMYY format, where DD is the day, MM is the month & YY is the year. For example, 3rd May 2006 = 030506

Time

Use this field to enter the system time - the time is in the 24hour clock format. Press Apply before exiting the screen.

BT Micro Owner’s Manual

5 Using Your BT Micro Phone System

System Description

The BT Micro is an Integrated Communications System supporting all your voice & data needs.

The BT Micro can accommodate 1 external PSTN line and 2 IP lines. The PSTN line can be a standard line or a Featureline.

The BT Micro system can accommodate 4 wired featurephones, standard phones and 4 cordless DECT sets.

The BT Micro featurephone has a simple-to-use menu-driven interface.

A Door Intercom is available that can be programmed to ring any extension. A Doorstrike output is also provided to activate an automatic door opener. (door intercom utilises extn 23)

External Music-on-Hold may also be used. This is provided using the optional Music-on Hold module. If installed it is also connected to an extension position.

Note

Introduction to your BT Micro Phones

There are four wired and four cordless extension positions available on the BT Micro.

The wired positions can be equipped with a featurephone or standard telephone sets. The cordless positions can be equipped with the proprietary DECT phone or a standard DECT phone. The proprietary featurephone and DECT cordless phone are designed to simplify the use of the system by providing integrated features on the phones.

If a door intercom is installed it uses a wired extension position (extension 23) thus reducing the wired telephones to three. See page 99 for instructions on programming the door intercom.

Installing the External Music-on-Hold module also uses an extension position. If both are installed the number of available wired telephones is reduced to two. See page 100 for instructions on programming the external Music on Hold module

BT Micro Owner’s Manual

Getting Started

This section of your Owner’s Manual is your guide to using the BT Micro system and its features, with either a featurephone or a standard telephone. It also explains how to programme system settings using your featurephone. Read the section ‘System Featurephone’ on page 40 to understand how to operate the menus and use the other features of your featurephone. To get up and running with your featurephone, read the section ‘Feature phone – Basic Call Features ’ on page 49. If you are using a standard telephone, read the section ‘Using a Standard Telephone’ on page 59. If you are using a cordless DECT telephone, read the section ‘Using a DECT Telephone’ on page 46. When you are ready to use additional call features, refer to the section ‘Additional Call Features’ on page 64. To control which numbers system users may dial, refer to ‘Class of Service’ on page 72. For ‘Programming Additional System Options’, such as Door intercom & Doorstrike, see page 77. Your BT Micro system comes with an integrated Voicemail functionality, as a result a number of powerful Voice Services are available. Details are given in ‘Using Voicemail’ on page

72.

BT Micro Owner’s Manual

8 Programmable keys.

6 Display Keys

Volume Keys

Message waiting/ Ringing

Clear Key

Scroll / Edit keys

Numeric Keypad

Handset

4 Function Keys: Programming

Hands-free and light

System Featurephone

Introduction to your system Featurephone

The system featurephones are highly featured display telephones for use with your BT Micro system. It features a 4-line display that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to programme and activate features. The featurephone is also equipped with a Data port, positioned on the left-hand side of the phone. This Data port is used primarily for a modem from a PC to directly connect to the extension. System settings are also programmed via a featurephone using the intuitive menu-driven interface, without the need for special codes. The featurephone has eight Programmable Keys, which are pre-programmed to access exchange lines, and four function keys that group frequently used features. The featurephone is fully hands-free, so you can make calls, receive calls and use its features without lifting the handset. The featurephone is in diagram format below:

Secrecy Key

Messages Directories ISDN

indicator

Using the Featurephone display

The featurephones' display presents various prompts and information, and provides selectable options to the extension user.

Prompts and information

Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the system programming menus from the wrong extension will result in the prompt ‘Programming refused’. When your featurephone is not in use, its display shows the time and date on the top line. To set the time and date, see page 71.

BT Micro Owner’s Manual

When you dial an external number, the display shows the digits as they are dialled. The call duration is also displayed. When you make an internal call, the extension number you dial is displayed. If the extension has been programmed with a name, the name is displayed. The call duration is also displayed.

If CDS service is provided on the exchange line the calling number is displayed. The duration of external calls is displayed on the top line of the display.

Menus

When the featurephone is idle, the Idle Menu is presented containing a large number of options displayed in groups of three. This menu, showing the first three options, is shown below. (Use Scroll Keys below display to scroll up and down).

If you are on a call or operating a feature, the menu changes to offer only those options relevant to what you are doing. Also, when features such as Extension Lock are set, the first prompt on the display becomes the option to cancel the activated feature. When activating certain features it is necessary to select the extensions on which you wish to activate the feature. In this case the Extension Menu lists all the extensions connected to the system. Similarly, a line Menu may be presented listing all the analogue lines and IP Lines connected to the system.

Using the display Keys to select menu options

The six display Keys, located on each side of the display, are pressed to select the menu option shown alongside on the display. This will either activate a feature, cause another menu to be displayed, or select items from a list. When selecting from a displayed list, (e.g. Extensions from the Extension Menu), selected items will be denoted by a  next to the item. Unselected items will be denoted by a  next to it. Selecting an item with a  alongside causes the item to be selected and the symbol to change to , and vice versa.

Using the Scroll Keys

The Scroll Keys are located under the display and are used to scroll up and down through the display options as well as back and forward when text is being entered. When the Scroll Down Key () is pressed while scrolling through the display options the next three available choices are shown. Conversely, pressing the Scroll Up Key () will take you back up the display to the previous choice.

BT Micro Owner’s Manual

Using the Clear Key “C”

If you press the Clear key “C” for 2 seconds when on a call it will clear the call down. When you are scrolling through menus pressing the C key steps back to the previous level menu. If you are entering digits before lifting the handset, or entering text, pressing the C key deletes the last digit on the display.

Using the Keypad

The Keypad can be used to enter digits when dialling or text when programming names or messages.

How to enter text when programming names or messages

Press 2 once for A, twice for B, and so on. (Pressing 2 continuously loops through ABCabc2). Press 3 once for D, twice for E, three times for F, and so on. Selecting a different key moves the cursor on automatically to the next location. If the next letter is on the same key you can either wait for two seconds for the cursor to move on or press the right Scroll Key to move to the next location. Pressing 1 or 0 and waiting two seconds gives a blank space. Pressing the Clear Key C deletes the last letter on the display. You can use the scroll Keys to move back and forward through the text A maximum of ten characters per name, including spaces, can be entered.

Using the Programmable Keys / Line Keys

There are eight Programmable Keys on the featurephone. The first key is programmed as line 1. All other keys are blank. The line keys incorporate a light, which is lit on all featurephones when the associated line is selected. The light is green on the featurephone using the line and red on all other featurephones. When a call on a line is put on hold the associated line Key light flashes on all featurephones, (unless the system programming is changed from the default as detailed on page 186). By default, Programmable Keys select available lines on the system, should you wish to allocate alternative functions to these keys this can be facilitated using Key Programming.

Using the Hands-free Key

You can use the Hands-free Key to have a conversation without having to lift the handset. Press the Hands-free Key to go offhook, as if the handset were lifted with the featurephone speaker and microphone replacing the handset. Pressing the key again goes back on-hook, as if the handset were replaced. You may also use the featurephone with a headset. (See: 'Using your featurephone with a headset’ on Page 56). The Hands-free key has a red light, which is lit whenever the Hands-free Key has been pressed to go off-hook or to turn on the speaker.

Note

exits the programming menus and returns the display to the Idle Menu.

Using the Volume Key

To adjust the speaker volume, press the Volume Key when in Hands-free Mode.

Pressing the Hands-free Key at any time during programming

BT Micro Owner’s Manual

To adjust the handset receiver volume, press the Volume Key when in Handset Mode. To adjust the ringing volume, press the Volume Key when the featurephone is ringing.

Note

The Volume level increases/decreases by one step for every press of the Volume Key.

Using the Secrecy Key

The Secrecy Key can be pressed when you are using the handset or in Hands-free Mode. When pressed, the other person on the call cannot hear you. The Secrecy Key has a red light, which is lit when Secrecy is active.

The Ringing / Message Waiting Light:

There is a red light on the top right-hand corner of the featurephone. This light flashes when there is an incoming call. It also lights up when a voice message has been left in your Voice Mailbox.

Using the Function Keys

There are four Function Keys located directly above the featurephone display. Particular features are grouped under these keys, as follows:

PROGRAMME: This key accesses the options available to customise your featurephone settings. It also accesses system programming from the Programming Extension only.

MESSAGE: This key accesses Voicemail. (See page 72 for Voicemail).

DIRECTORY : This key allows you to programme and dial numbers in the System and Personal Speed Dial lists.

ISDN: (Integrated Services Digital Network): This key is used for Featureline Call Divert services when the system is programmed to work on Featureline. (See page 56 for the description of Featureline operation).

Customising your Featurephone

This PROGRAMME Key accesses the options available to customise your featurephone settings.

To turn on Automatic answer mode

You may programme your featurephone to work in 'Autoanswer mode'. In this mode the Hands-free Key light flashes red, and when you receive an internal call you hear a burst of tone and the call is connected automatically. You can speak to the caller without touching the featurephone. From your featurephone, press the PROGRAMME Key Select ‘Auto answer'. Select the required option – ‘Set auto answer’ or ‘Cancel auto answer’, to set and cancel the Automatic answer mode respectively. Press the Hands-free Key to finish programming.

BT Micro Owner’s Manual

To program a feature onto a Programmable Key on your extension

You may re-programme any or all of the Programmable Keys located on the featurephones. There are eight keys on the V8. You can programme these keys to select lines, extensions, features or speed dial numbers. From your featurephone, press the PROGRAMME Key Press the Scroll Down Key () until ‘Key Programming’ is displayed. Select ‘Key programming’. Press the Programmable Key to be programmed. A list of options appears on the display. Select the required feature to be programmed onto the key. Use the Scroll Down Key () to scroll down to view the list of available features. For example, to programme the key with a speed dial number, select the ‘Individual digits’ option. Press the Hands-free Key to finish programming.

Note

remember to precede the number with a 9 to select the analogue

line or 8 to select an IP Line.

To turn on Headset Mode

When a headset is plugged in to the headset socket it is automatically detected and the option to turn the Headset mode on is displayed on the display. You can also turn Headset mode on and off via the PROGRAMME Key From your featurephone, press the PROGRAMME Key Press the Scroll Down Key () until ‘Headset Mode’ is displayed. Select ‘Headset mode’. Select the required option – ‘Headset on’ or ‘Headset off’. Once selected, the display will show ‘Headset On’ or ‘Headset Off’ and then revert to the Idle Menu. Press the Hands-free Key to finish programming. The handset does not operate in Headset Mode.

To set a ringing tone on your featurephone

You can select one of six ringing tones. From your featurephone, press the PROGRAMME Key Press the Scroll Down Key () until ‘Ringing options’ is displayed. Select ‘Ringing options’. Select ‘Tone 1’, ‘Tone 2’, ‘Tone 3’, ‘Tone 4’, ‘Tone 5’ or ‘Tone 6' which will cause the selected tone to sound. Select ‘Confirm’ to use the chosen tone. On the display ‘Ring type set’ will appear and then the display will revert to the Idle Menu. Press the Hands-free Key to finish programming.

If you are programming the key to call an external number

To set the display contrast on your featurephone

You may choose from four levels of display contrast. From your featurephone, press the PROGRAMME Key Press the Scroll Down Key () until ‘Contrast options’ is displayed. Select ‘Contrast options’. Select ‘Level 1’, ‘Level 2’, ‘Level 3’ or ‘Level 4’ to set a contrast option. The prompt ‘Contrast set’ appears on the display. Press the Hands-free Key to finish programming.

BT Micro Owner’s Manual

To enter system programming

If your extension is the Programming Extension you have access to the system programming options. If you select this option you will be prompted to enter the System Programming Password. If this option is selected from any other extension the display will show ‘Programming Refused’. Again, the default Programming extension is extension 20. From the Programming Extension, press the PROGRAMME Key

Press the Scroll Down Key () until ‘System programming’ is displayed.

Select ‘System programming’. Enter the System Programming Password to access system

programming. (1111 in default).

Background music

This feature allows an extension to have music played over the speaker of a featurephone while the extension is idle. This background music is supplied only if there is an external music source connected to the system. This background music is disconnected as soon as the user goes off hook or a call is presented to the extension. From your featurephone, press the PROGRAMME Key

Press the Scroll Down Key () until ‘Background Music’ is displayed.

Select the required option – ‘Background music on’ or ‘Background music off’.

Press the Hands-free Key to finish programming.

Note

The system must be equipped with the optional External Music on Hold module. The feature must also be programmed. See page 176 for programming from the featurephone and page 98 for programming from the management application.

BT Micro Owner’s Manual

Recall/Internal Key

Rock Key

Service Key

Using the DECT Telephone

The DECT telephone is designed for use with the BT Micro. The keys are as shown. For a detailed description of the functionality see Appendix on page155.

Soft keys

On/Off and End Key

Talk Key

Star & Ringer Off Key Hash, Lock & Pause Key

Calls Key

Making a call

Press Dial the number you want to call. The number appears on the display and is dialled.

Note

Call timer: The call timer shows the duration of your current call

on display.

Out of range warning: If you move too far away from the BT Micro during a call, your phone will sound an alert tone and will flash. You need to move closer to the system or your call will be disconnected.

BT Micro Owner’s Manual

Note

Low battery warning: If your phone is almost out of battery during a call, it will sound and alert tone. Place your phone in the charger as soon as possible. Placing the phone in the charger will end the current call.

Preparatory Dialling (Pre-Dial)

With pre-dial, you can see and edit the number you are calling on the display before dialling it. Enter the number you want to call. The number appears on the display.

Deleting digits: Press CLEAR to delete an incorrect digit. If you press CLEAR on the last digit, your phone will return to standby. To Dial the number Press

Saving a number from pre-dial

You can save a number in the private phone book in the phone.

1. Enter the number in standby. The number appears on

the display

Note

2. Press SAVE.

Memory Full: If the phonebook is full, FULL is displayed, and then the phone returns to standby.

3. Enter the name for the record. You must enter a name.

4. Press .

5. Edit the number for the record if necessary. You must

enter a number.

6. Press SAVE to confirm. The phone returns to standby.

End a call

1. Press or place the phone on the base unit or charger.

Answer a call

When you receive a call, the phone will ring and will flash in the display. Press to answer the call.

Redial a number

Your phone records the last 10 numbers you have dialled. The most recent call is stored at the top of the list. Only the first 20 digits of each number are stored. To redial the last number dialled: Press . Press REDIAL. The last dialled number appears on the display and is dialled. To redial one of the last 10 dialled numbers: Press during standby. The redial list appears on the display.

Press to select the number you wish to redial. Press .

BT Micro Owner’s Manual

Handsfree calls

Handsfree provides the convenience of talking to the caller without holding onto the phone. You can communicate by using the speaker/microphone of the phone. Handsfree also allows others in the room to be involved in the conversation. Press OPTIONS when on a call. Select SPEAKER. Press OK.

1. You can hear the caller over the loudspeaker and you can speak via the microphone.

2. Repeat step 1 to switch off the speaker.

Turning off the ringer

Press SILENT when the phone is ringing to turn off the ringer for the call.

You can also press and hold * when the phone is in standby to turn off the ringer for all the calls. (Press and hold again to turn on the ringer.)

Adjusting the volume on a call

You can increase or decrease the volume during a call. There are 3 volume levels for selection. To adjust the volume, during a call: Press The display shows the current volume level. Press to adjust the volume.

Using Mute on a call

During a call, if you wish to speak to someone privately without having the caller hear your conversation, Press MUTE. The caller cannot hear you, but you can hear the caller. Press UNMUTE to communicate with your caller again.

For more detailed instructions on the DECT phone see page

155.

Message Waiting Indication

A message indication symbol appears on your DECT handset and a broken dial tone is heard when going off hook, when a message has been left in the Answering Machine or the extension’s voicemail.

To access the message press and dial *. To access the answering machine dial 0 as the extension number. The default password is 1111 for all mailboxes.

BT Micro Owner’s Manual

Featurephone– Basic Call Features

Making and Answering Calls

Making an external call.

There are two basic modes of operation available for making external line calls. In the normal mode, which is the default, a line access digit (9 or 8) is dialled to select a line. If Automatic Line selection is programmed you do not enter the line access code. See page168 for Automatic Line selection programming from a featurephone and page 100 for programming via the web management interface.

Making an external call in normal mode

1. Press the Line Key 1 for Line 1and dial the external number. The other keys may be programmed with the IP lines if equipped. See Key programming on Page 44.

2. Dial 9 (to select Line 1, the standard line) or Dial 8 (to select an IP line). When dial tone is returned dial the external number.

Making an external call with Automatic Line selection programmed

1. Press the Line Key 1 for Line 1 and dial the external

number. The other keys may be programmed with the IP Lines if equipped. See Key programming on Page 44.

2. Lift the handset, or use the Hands-free Key, and dial the

external number. The system automatically selects a free line and the number is dialled.

Making an external call in Pre-dial mode

If you do not lift the handset you may enter digits in Pre-dial mode by dialling 9 or 8 followed by the external number in normal mode or dial the external number when Automatic Line selection is programmed. Digits will not be sent to line until you lift the handset, press the Hands-free key, or select 'Dial' from the display. You can edit the number you have entered prior to sending to the line, by using the left-hand Keypad ‘Edit Key’, located below the keypad.

To make an internal call in normal mode

You can place an internal call in one of the following ways:

1. Select the ‘Internal Call’ option on the display and select the

desired extension from the list

2. Dial the extension number (20 – 23 or 31-34) and select

'Dial'.

3. Lift the handset and dial the extension number.

The display will show the extension number, or, if programmed, the extension’s name.

BT Micro Owner’s Manual

To make an internal call with Automatic Line selection programmed

1. Select ‘Internal Call’ on the display and select the desired

extension from the list. The display will show the extension number, or, if programmed, the extension’s name.

Speed Dial list

Each extension can programme up to 30 Individual Speed Dial numbers. You can also programme 99 system speed dial numbers and names. Users of the system can access the system speed dial numbers, provided they are not restricted from dialling the number because of their Class of Service. For a description of the Class of Service Override facility, see the Call Restrictions section on page 72.

Note

If a number or an incoming call matches a number in the system speed dial list, the name in the list will be displayed.

To add or delete a Personal Speed Dial number

1. Press the DIRECTORY Key

2. Select ‘Personal Entries.

3. Enter the Index 01-30

4. Enter the number and press Confirm

5. Enter the name and press Confirm. To delete an entry select ‘Delete’ when the index is entered. For configuration via the web interface, see page 106.

To dial a Personal Speed Dial number Press the DIRECTORY Key. Select ‘Personal Speed dial’. Enter the first letter of the name or scroll through the entries to find the entry you want. When you have selected the number or name you want a free line is automatically selected and the number is then dialled. If some numbers are entered without names they are presented at the end of the list.

To add or delete a System Speed Dial number

1. Press the DIRECTORY Key

2. Select ‘System Entries.’

3. Enter the Index 01-99

4. Enter the number and press Confirm

5. Enter the name and press Confirm. To delete an entry select delete when the index is entered. For configuration via the web interface, see page 101.

To dial a System Speed Dial number

Press the DIRECTORY Key. Select ‘System speed dial’. Enter the first letter of the name or scroll through the entries to find the entry you want.

BT Micro Owner’s Manual

When you have selected the number or name you want a free line is automatically selected and the number is then dialled. If some numbers are entered without names they are presented at the end of the list.

To answer a call

When the featurephone rings, you can do one of the following:

1. Select ‘Answer the call’ on the display.

2. Lift the handset.

3. Press the Hands-free Key. From a standard telephone, lift the handset.

Reseize

The Reseize option is displayed when dialling an external call and when an external call is answered. If ‘Reseize’ is selected the current call is released and the line is re-seized presenting external dial tone.

Holding & Transfer Calls

To place an external call on hold

1. While on the call, select ‘System hold’ on the display.

2. To retrieve the call, select ‘Return to line’ on the

display or press its Line Key.

Note

If an extension has two calls on system hold, selecting ‘Return to line’ will return the extension to the first call that was put on hold.

To transfer a call to another extension

1. While on the call, select ‘Internal Transfer’ on the

display.

2. Select the desired extension from the extension list

presented on the display, or dial the extension number.

3. Select ‘Transfer’ or replace the handset, to transfer the

call.

You can transfer a call to an extension when the extension has

Note

answered, while ringing the extension, or while the busy tone is being received from the extension.

To transfer a call to an external number

1. While on the call, press the Scroll Down Key () until

‘External transfer’ is displayed.

2. Select ‘External transfer’.

3. Select a free line and dial the number.

4. When the call is answered, press ‘Transfer’.

Note

Transferring an external call to an external number ties up two exchange lines. Such calls are called trunk-to-trunk calls.

BT Micro Owner’s Manual

To make an external consultation call

While on an external call you can contact another external number to make an enquiry, as follows:

1. Press the Scroll Down Key () until ‘External Consultation’

is displayed.

2. Select the ‘External Consultation’ option on the display.

3. Select a free line and dial the number.

4. When the call is answered, you can go back and forth

between both calls. Select the ‘Return and hold’ option on the display each time you want to swap to the other call.

Deflecting calls

This allows you to divert a call that is ringing at your featurephone.

To deflect a call ringing at your extension

1. When a call is ringing at your featurephone, select

‘Deflect the call’ on the display.

2. Select a free extension from the extension list

presented on the display. The call is presented to the selected extension and stops ringing at your featurephone. If you attempt to deflect a call to an unavailable extension it will continue ringing.

To deflect a call ringing at your extension to voicemail

1. When a call is ringing at your featurephone select

'Deflect to Voicemail ' on the display.

2. Incoming calls are deflected to the Answering Machine.

Internal calls, and incoming calls routed using CDS routing, are deflected to the extension’s voice mail. If the Voicemail is busy the call continues to ring at your featurephone.

Note

For information on setting up and using a Voice Mailbox refer to page 72.

Diverting Calls

To divert all calls from your extension – Extension Divert

Before you leave your extension, you can divert all your internal calls and external calls routed using the CDS to your extension, to ring at another extension. Alternatively, you can divert all calls presented to your extension to an external number.

1. From the Idle Menu, press the Scroll Down Key ()

until ‘Extension Divert’ is displayed.

2. Select ‘Divert All Calls’.

a) Enter an internal number if you want to divert all

your calls to another extension.

b) Enter 8 followed by an external number if you want

to divert calls to an external number.

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WARNING

Note

c) If your extension is allocated a voice box select

'Divert to Voice Mail'

3. Select ’Confirm’ (Only appears if the destination is an

external number).

There is a programming option to divert all internal and external calls or internal calls only to an external number. See Page.105

It is possible that an extension may misuse the External Divert facility. The default setting is that external divert is not activated for extensions

Once set the Idle Menu will show the option ‘Cancel Divert’. To cancel the diversion, select ‘Cancel Divert’.

Broken tone will be heard at your extension until all call diversion is cancelled.

You cannot divert to an extension that has the ‘Do Not Disturb’ feature set.

Diverting an external call to an external number ties up two exchange lines. Such calls are called trunk-to-trunk calls.

To divert your calls to you while you are at another extension

The ‘Follow Me’ feature allows you to set a call divert to another extension after you have left your extension.

1. From the featurephone answering the calls, press the

Scroll Down Key () until ‘ Extension Divert’ is displayed.

2. Select ‘Follow me’. You will be prompted to enter your

extension number and your Extension Lock Password. (Default Password is 123). Once these details are entered the diversion is activated.

Once set the Idle Menu on your own extension will show the

Note

option ‘Cancel Divert’. To cancel the ‘Follow Me’ diversion, select ‘Cancel Divert’.

Note

‘Follow Me’ will not divert a call from an extension, if the call has been previously diverted by ‘Follow Me’ to that extension.

To divert calls when your extension is busy

The ‘Divert On Busy’ feature allows you to divert all your calls to ring at another extension if your extension is busy (engaged). Alternatively, you can divert all external calls to an external number if your extension is busy. In this case, internal calls will not be diverted but will be given the busy tone.

1. From the Idle Menu, press the Scroll Down Key ()

until ‘Extension Divert’ is displayed.

2. Select ‘Divert when busy’.

WARNING

Note

BT Micro Owner’s Manual

a) Enter an internal number if you want to divert all

your calls to another extension.

b) Enter 9 followed by an external number if you want

to divert calls to an external number. A programming option is available to allow both internal and external calls (or external calls only) to be diverted externally.

3. Select ’Confirm’ to accept the number. To set a 'Divert on Busy' from a standard phone the code is

'733' followed by the destination number.

It is possible that an extension may misuse the External Divert facility. The default setting is that no extension is allowed to set the facility.

When ‘Divert On Busy’ is enabled on an extension to divert to an external number, external incoming calls will divert but internal calls will not.

Diverting an external call to an external number ties up two exchange lines. Such calls are called trunk-to-trunk calls.

To cancel a Divert on Busy diversion

1. From the Idle Menu, select ‘Extension Divert’.

2. Select ‘Divert when busy’. The diversion is

automatically cancelled and the display returns to the Idle Menu.

To divert calls when your extension does not answer

The ‘Divert On No Answer’ allows you to divert all your calls to ring at another extension if there is no answer at your extension after four rings. Alternatively, you can divert all external calls to an external number if your extension has not answered after four rings. In this case, internal calls will not be diverted but will continue to ring your extension.

1. From the Idle Menu, press the Scroll Down Key ()

until ‘Extension Divert’ is displayed.

2. Select ‘Divert on no answer’.

a) Enter an internal number if you want to divert all

your calls to another extension.

b) Enter 8 followed by an external number if you want

to divert external calls to an external number.

3. Press ’Confirm’ to accept the number.

It is possible that an extension may misuse the external divert

WARNING

facility. The default setting is that no extension is allowed to set the facility.

If ‘Divert On No Answer’ is enabled on an extension to divert to an external number, external incoming calls will divert, but internal

BT Micro Owner’s Manual

Note

calls will not. Diverting an external call to an external number ties up two exchange lines. Such calls are called trunk-to-trunk calls

Diverting an external call to an external number ties up two exchange lines. Such calls are called trunk-to-trunk calls..

To cancel a Divert on No Answer diversion

1. From the Idle Menu, press the Scroll Down Key ()

until ‘Extension Divert’ is displayed

2. Select ‘Divert on no answer’. The diversion is

automatically cancelled and the display returns to the Idle Menu.

Incoming Call Diversion

This feature allows any extension to set a divert for an exchange line or IP Line.

Setting an Incoming Call Divert from a system phone

1. From the Idle Menu, press the Scroll Down Key ()

until ‘Incoming call diverts’ is displayed

2. Select the line or IP Line. (The diversion may be

programmed for more than one line)

3. Select the Option required and enter the destination

number.

WARNING

4. Select ‘Divert to Answering Machine’ to divert the calls

to the Answering machine.

It is possible that an extension may misuse the External Divert facility.

Cancel Incoming Call Divert from system phone

If ‘All Call Divert’ is set for a ‘Incoming call diverts’ the featurephones ringing for calls on the line have the prompt ‘Cancel i/c call divert’ on their displays.

1. Press the “I /c call divert” option

2. The display will show the lines. Select the required line.

3. Select the divert type to be cancelled.

Conference Calls

This feature allows you to hold a three-way conversation between three extensions, or between two extensions and an exchange line, or between two exchange lines and an extension.

To hold an Internal Conference

1. When on a call, press the Scroll Down Key () until

‘Internal Conference’ is displayed.

2. Select ‘Internal conference’.

3. Select the extension to be included in the conference.

4. When the extension answers, select ‘Conference’ on

the display.

Note

BT Micro Owner’s Manual

To hold an External Conference

1. When on a call, press the Scroll Down Key () until

‘External Conference’ is displayed.

2. Select ‘External conference’.

3. Select a free line and dial the external number.

4. When the call is answered, select ‘Conference’ on the

display.

An external conference call ties up two exchange lines. At the start of a conference call a single tone is presented to all

parties to indicate that the call is a conference call.

Using your featurephone with a headset

Your featurephone is equipped with a socket for a Headset. Plug the headset into the socket and programme the phone for headset operation. Press the ‘Program’ key on the phone and scroll down to

‘Headset Mode’.

Turn Headset mode on. The phone is now programmed to operate with a headset. 'Turn Headset Off' is displayed to allow you to revert to handset mode.

To make an internal or external call when using a headset

Press the Hands-free Key and dial your calls in the normal way.

To clear down (end) a call when using headset

Press the Hands-free Key.

To answer a call when using a headset

Select the ‘Answer the call’ option on the display, or press the Hands-free Key.

Featureline operation

The PSTN line equipped on the BT Micro can be a BT Featureline. To make an external call on a Featureline all external numbers are preceded by the digit 9 to indicate that the user is making an external call. When working behind a BT Micro this means that the user dials a 9 to select the Featureline and another 9 to call an external number.

A programming option is available to indicate that Line 1 is a Featureline. (See page 168 for programming from the featurephone and page 99 for programming from the Web Management interface). When the line is programmed as a Featureline the following features are automatically activated  The additional digit 9 is automatically inserted on external

calls on Line 1. A call is made on the Featureline by dialling 9 and the external number. Alternatively Line 1 can be selected by pressing the Line 1 key on a featurephone and dialling the external number.

 Call Divert features on the Featureline are presented under

the ISDN key on all featurephones.

BT Micro Owner’s Manual

Note

on a Featureline the only network facilities that can be activated are the Call Divert facilities.

Making an external call on a Featureline

When the system is programmed for Featureline operation external calls are placed on Line 1 by: -

 Dialling 9 to select Line 1 and dialling the external number.  Selecting the Line 1 key on a featurephone and dialling the

external number.

 If Automatic Line selection is programmed, go off hook or

select the Line 1 key and dial the external number. (See page 49 for the description of Automatic Line selection).

 Calls are made as normal from speed dial lists. If Line 1 is

selected to place the call the system automatically inserts the additional 9. If an IP line is selected the additional 9 is not inserted.

When the Featureline option is programmed calls on IP lines are not affected. Calls are made by dialling 8 to select an IP line, or

As the system automatically inserts the digit 9 on all calls made

selecting an IP Line key, and dialling the external number as normal. The additional 9 for the Featureline is not automatically inserted.

Note

Featureline Call Divert

When the Featureline option is turned on the Featureline network divert features are provided under the ISDN key on all featurephones. These diversions are set in the BT network and are additional to the system diversion features available in the system. (See page 52 for the system diversion features).

Select the ISDN key on the featurephone. Three options are provided: -

 Divert All Calls  Divert on Busy  Divert on no reply

Divert All Calls

Press the ISDN key Select Divert all calls on the display The prompts to Activate, Cancel and Check are shown.

1. To activate the diversion select Activate.

2. Enter the telephone number that the calls are to be diverted

to. (Do not enter the line access code 9).

3. Select Send.

To activate the Featureline divert feature Line 1 must be available as the system automatically sends the activation codes to the line. If the line is not free busy tone will be returned when Send is selected and the feature will not be activated

To cancel the diversion press the ISDN key, select Divert All Calls and select Cancel

BT Micro Owner’s Manual

To check the diversion press the ISDN key, select Divert All

Calls and select Check.

Divert on Busy

Press the ISDN Key Select Divert on Busy on the display The prompts to Activate, Cancel and Check are shown.

1. To activate the diversion select Activate.

2. Enter the telephone number that the calls are to be diverted

to. (Do not enter the line access code 9).

3. Select Send. To cancel the diversion press the ISDN key, select Divert on

Busy and select Cancel To check the diversion press the ISDN key, select Divert on

Busy and select Check.

Divert on no reply

Press the ISDN Key Select Divert on no reply on the display The prompts to Activate, Cancel and Check are shown.

1. To activate the diversion select Activate.

2. Enter the telephone number that the calls are to be diverted

to. (Do not enter the line access code 9).

3. Select Send. To cancel the diversion press the ISDN key, select Divert on no

reply and select Cancel To check the diversion press the ISDN key, select Divert on no reply and select Check.

BT Micro Owner’s Manual

Using a Standard or DECT Cordless Telephone

Feature Access Code List

You may access the range of BT Micro features with a standard or cordless telephone. To use a feature, dial the appropriate code from the list below. (In the table, R means the Recall Key). If your telephone is equipped with memory keys you may programme feature codes onto the keys - refer to your telephone user guide for instructions. On the DECT cordless phone you can programme codes under the Services (SER) key. See Page 159.

Feature Code Feature Code

Answering machine on/off 737 Incoming call Divert on Busy 793 Alarm Call 718 Incoming call Divert on No Answer 794 Alarm Call cancel 718* Internal Call Waiting R8 Call Pick-up 727 Night Service 738 Call Waiting Tone Protection 725 (R725) Open the Door 731 Conference R3 Page – featurephones 716 Divert All 732 xx Park R712 Divert on Busy 733 xx Pick up parked call 712 Divert on No Answer 734 xx Redial 77 Do Not Disturb – set/cancel (Not available to

extension 20,) Door Open 731 (R731) Reset telephone 739

Extensions - Wired 20-23 Return to call placed on systemhold 719 Extensions - Cordless 31-34 Return and hold in Two Call handling R2 Extension 20 0 Return and release in Two Call handling R1 Extension Lock – change code

Extension Lock - lock/unlock 713 xxx Saved Number Redial 781-785 External Call Hold R Speed Dial – accessing personal numbers 74(01 -30) Follow Me 735 (Password)

Forward Recall R722 Speed Dial – programming personal numbers 75(01 -30) Intrude 709 System voicemail box on/off 737 Line Access – Analog lines 9 Voice call (to page an individual featurephone) 715 Line Access – IP Lines 8 Voice Mail Access

Incoming call Divert All Calls 792 Voice Mailbox number 710

736 Redial IP call over standard line R77

714 xxx Ring Back R5

Speed Dial – accessing system numbers 400-499

Making External Line Calls

There are two modes of operation available for making external calls. The normal mode, which is the default, a line access digit (9 for Line 1or 8 for an IP line) is dialled to select a line. If Automatic Line selection is programmed you do not enter the line access code. To programme Automatic Line selection from the featurephone see page 168and for programming from the Web Interface see page 100.

To make an external call in normal mode

1. Lift the handset, or use a Hands-free Key, if available on your telephone. On the DECT phone press .

2. Obtain a free line in one of the following ways:

3. Dial 9 to select Line 1.

BT Micro Owner’s Manual

4. Dial 8 to select an IP line.

5. Dial the number you require.

To make an external call in Automatic Line selection mode

1. Lift the handset or use a Hands-free Key if available on your telephone. On the DECT phone press .

2. Dial the number.

3. The system automatically selects a free line and the number is dialled.

To make an internal call in normal mode

1. Lift the handset or use a Hands-free Key if available on your telephone. On the DECT phone press .

2. Dial the desired extension number (20 -23 or 31-34).

To make an Internal call in Automatic Line selection mode

1. Lift the handset or use a Hands-free Key if available on your telephone. On the DECT phone press .

2. Press hookflash and dial the desired extension number (20-23 or 31-34). On a DECT phone press

Recall and dial the extension number

To answer a call

When the telephone rings lift the handset or use a Hands-free Key if available on your telephone. On a DECT phone press

Holding & Transfer Calls

To hold and return to a call

1. Press the Recall Key (R) on your telephone.

If you replace the handset, you can continue to use your telephone. The held call will call back within ninety seconds provided your telephone is idle. If you are busy on the telephone after the ninety seconds the call will ring when the handset is replaced. You can return to the call before it rings back by going off hook and dialling 719.

To Hold and return to a call without replacing the handset

To hold the call

1. Place the call on hold by pressing the Recall Key.

To return to the call

1. On a standard phone press the Recall key again to return to the call

2. On a DECT phone with the Recall text beside the key press the key again.

3. On a DECT phone with the Recall text beside the Int key press Cancel on the display and then press the Recall Key.

To clear the display press Cancel again.

To transfer a call

1. Press the Recall Key (R) on your telephone.

2. Dial the extension number and replace the handset.

BT Micro Owner’s Manual

To make an external consultation call

While on an external call you can contact another extension to make an enquiry, as follows:

1. While on an external call, press the Recall Key (R) on

your telephone.

2. Dial the extension number.

3. To return to the external call and place the extension on

hold, press R and dial 2.

4. To return to the external call and release the extension,

press R and wait, or press R and dial 1.

To transfer the external call to the extension replace the handset when talking to the extension with the external call on hold.

BT Micro Owner’s Manual

Extension Divert

Divert all calls

1. Lift handset or use hands-free if available.

2. Key 732

3. Key the extension number, or

4. Key the external phone number (including line access code

5. Followed by #.

Cancel divert all calls

1. Lift handset or use hands-free if available.

2. Key 732.

Divert calls when your telephone is busy

1. Lift handset or use hands-free if available

2. Key 733

3. Key the extension number, or

4. Key the external number, (including line access code 9)

5. Followed by #.

Cancel divert a call on busy

1. Lift handset or use hands-free if available

2. Key 733.

Divert calls when your telephone is not answered (after four rings)

1. Lift handset or use hands-free if available

2. Key 734

3. Key the extension number, or

4. Key the external phone number (including line access code, e.g. 9)

5. Followed by #.

Cancel a divert a call on no answer

1. Lift handset or use hands-free if available

2. Key 734.

Incoming Call Divert

Incoming Call Divert - all calls

1. Lift handset or use hands-free if available.

2. Key 792 followed by the line number (1-3)

3. Key the extension number, or

Key the external phone number (including line access code 9) followed by #.

Cancel Incoming Call Divert - all calls

1. Lift handset or use hands-free if available.

2. Key 792 followed by the line number (1-3).

Incoming Call Divert- on busy

1. Lift handset or use hands-free if available

2. Key 793 followed by the line number (1-3)

BT Micro Owner’s Manual

3. Key the extension number, or

Key the external number, (including line access code 9) followed by #.

Cancel Incoming Call Divert - on busy

1. Lift handset or use hands-free if available

2. Key 793 followed by the line number (1-3).

Divert calls when an incoming call is not answered (after four rings)

1. Lift handset or use hands-free if available

2. Key 794 followed by the line number (1-3)

3. Key the extension number, or

4. Key the external phone number (including line access code, e.g. 9)

5. Followed by #.

Cancel Incoming Call Divert - on no answer

1. Lift handset or use hands-free if available

2. Key 794 followed by the line number (1 - 3).

Note

Programming and dialling speed dial numbers

If you have a standard telephone, you can programme up to 10 Personal Speed Dial numbers.

To programme a personal speed dial number

1. Lift the handset, or press the Hands-free Key, if available.

2. Dial the code 75.

3. Enter the location (01 - 30) where you want to store the number.

4. Dial the number you want to store.

5. Go on-hook.

The line access codes 'e.g. 9' is not required

To dial a personal speed dial number

1. Lift the handset, or press the Hands-free Key, if available.

2. Dial the code 74.

3. Dial the location (01 - 30) of the number you wish to access. The number is automatically dialled.

To dial a system speed dial number

Dial the location code (401 – 499) of the number you wish to access. The number is automatically dialled.

Voicemail

Turn on your voicemail

When you are allocated a voice mailbox ‘Divert on no answer’ is automatically set to your voice mailbox. The mailbox code is 710. To divert all your calls to your voicemail Key 732 followed by

710. To divert on busy to your voicemail Key 733 followed by 710.

BT Micro Owner’s Manual

To divert on no answer to your voicemail Key 734 followed by

710.

Additional Call Features

Redial

Use the Redial feature to redial the external number you most recently dialled. A line is selected automatically. To redial the last external number dialled From the Idle Menu, select ‘Redial last number’. From a standard telephone, the code is 77.

Saved Number Redial

In addition to the Last external number the previous 5 numbers dialled are also stored and may be redialled. From the Idle Menu, select ‘Saved Numbers’. Select the number to be dialled. From a standard telephone the codes are 781 – 785 for saved numbers 2 - 6. The first saved number is the Last Number Redial code 77.

Call Pick-up

This feature allows the user to pick up any call, ringing at another extension. These calls include Internal calls External calls CDS Routed calls Incoming ringing calls routed to a single extension To pick up a call ringing at another extension From the Idle Menu, select the ‘Call Pick-Up’ option on the display. From a standard telephone, the code is 727.

Ring Back

If the extension you call is busy, use the Ring Back feature to have the extension call you back when it becomes free. If you dial for an exchange line and no lines are free, use the Ring Back feature to receive an exchange line as soon as one is available.

To have a busy extension call you back when it becomes free

When you have called a busy extension, select ‘Ring Back’ on the display. When the extension becomes free, your extension will ring. Select ‘Answer the Call’ or pick up the handset to ring the extension. From a standard telephone, dial R5 when you have called a busy extension.

To receive an exchange line as soon as one is available

When you have dialled for a line and none are free, select ‘Ring back’ on the display. When the line becomes free, your extension will ring. Select ‘Answer the Call’ or pick up the handset to select the line. From a standard telephone dial R5 when you have dialled for a line and no line is available.

BT Micro Owner’s Manual

Camp on Busy

‘Camp on Busy’ allows you to have your extension call a busy extension as soon as it becomes free. When you call an extension and get a busy (engaged) tone, stay off-hook and when the called extension becomes free it will start ringing.

Intrude

The Intrude feature allows extensions to break in on other extension calls. When an extension is programmed to have the intrusion feature, the prompt “Intrude” is added to the idle menu on the featurephone. See Page 106 for programming from the management application and page 171 for programming from the programming featurephone.

To intrude on an extension select “Intrude” on the idle menu. The extension list is displayed. Select the extension to intrude on. The extension must be on a call and this is indicated by a “”. If the intrusion is successful the text “Intruded” is displayed. A programming option is available that disables the warning tone when intrusion is activated. See page 100 for programming from the web application and Page 172 for programming from the programming featurephone. A further option is provided to protect extensions from being intruded on. See page 106 for programming from the management application and Page 172 for programming from the programming featurephone. If an attempt is made to intrude on a protected extension the display shows “Intrusion prohibited”. If the intrusion is unsuccessful for any other reason the display shows “Intrusion failed”.

Note

transferring a call, is listening to voice mail or is in a three-way conference call.

Intrusion is not allowed if the extension selected is not on a call, is

Note

A maximum of three simultaneous intrusion and conference calls is allowed in the system.

From a standard analogue or cordless telephone, dialling the code 709 followed by the extension number, activates Intrusion.

Call Waiting from another extension

If you get a busy tone, when you call an extension, you can alert the busy extension that you wish to contact provided the extension is not protected against receiving Call Waiting tones. (See ‘Call Waiting Tone Protection’ on page 171). An audible tone will sound on the called extension, and the message ‘Call wait. – Ext xx’ will appear on its display. Options to accept the call are offered on the display.

To present a busy extension with a Call Waiting tone

Select ‘Waiting tone’ on the display when a busy tone is returned from an extension. From a standard telephone, the code is R8.

BT Micro Owner’s Manual

To accept a waiting call

If another extension presents you with call waiting, this will be indicated on your display and you will hear the call waiting tone, provided your extension is not protected against call waiting tones. Select one of the options presented on the display.

Note

Waiting offer is rejected and the calling telephone is presented with the message ‘Call Waiting Rejected’.

Call Waiting from external calls

If you are on a call and your extension is presented with an external call you will hear a call waiting tone provided your extension is not protected against call waiting tones. The line the call is on will be indicated on your display. If you select the second call, by pressing the line key associated with it, the first call will be automatically released.

Call Park

The Call Park feature allows you to put an external call on special hold by ‘parking’ it in the system. Any extension may then pick up the call. To park and retrieve a call On a featurephone, select ‘Call Park’ on the display. ‘Pick up park’ is then displayed on the top line on the display on all featurephones. Select this option to retrieve the parked call.

If you ignore the Call Waiting tone for a short period the Call

Only one call may be parked in the system. A parked call will recall after three minutes

On a standard telephone, the code is R712 to park a call and 712 to retrieve it.

Storing and redialling caller numbers

If you subscribe to the Caller Display Service (CDS), the network sends the telephone number of callers to the BT Micro (provided the caller has not elected to restrict the network from presenting their number). The telephone number (or associated name) is displayed on the ringing featurephones. The CDS information is also shown if the extension is equipped with a standard phone which supports the CDS service. Your telephone number will also be presented to persons you call, unless you restrict your number from being presented. The CDS store automatically stores information relating to unanswered calls to the system (answered calls can also be stored). The information stored is the caller telephone number, and the date and time of the call. Information is not stored for calls that withheld or unavailable numbers. When a new record is received and the memory is full the oldest record is discarded from memory. The CDS Store can be allocated as one central store of data on calls received. This store alerts extension 20 (default), by means of a display prompt, that new calls have been stored. You can also programme all 4 extensions to store up to ten numbers each.

To examine and redial stored caller numbers

Select ‘Missed Calls - Personal’ to examine the numbers in the personal store of your featurephone.

BT Micro Owner’s Manual

Select ‘Missed calls - System’ to examine the system store. This can be selected from any extension. You will see the following information: The number and time of the last three calls received are displayed. If the call was answered the display will show an ‘A’ on the right- hand side of the record. If the call was not answered, the ‘A’ will not be displayed. The date information for the displayed calls is shown for a few seconds instead of the time. You may scroll through the stored numbers and names by using the Scroll Up () and Scroll Down Key () situated below the display. If you press the display Key beside a particular record the system automatically selects a free line and dials the displayed number. If the extension is restricted from dialling, or if there is no line available, you will hear a busy tone. If an ‘R’ is displayed on the right-hand side of a record, this indicates that the number has been redialled. If an ‘A’ is displayed on the right-hand side of a record, this indicates that the number has been answered.

To set up your system to display caller numbers received on Analogue lines (CDS service)

For configuration via the web interface, see page 109. For configuration via the featurephone interface, see page 167.

To associate a caller number with a name, and route its calls to an extension

For configuration via the web interface, see page 116. For configuration via the featurephone interface, see page 167.

CDS Stores storing all calls or unanswered calls

To programme the CDS Store to store all calls or unanswered calls only.

To set up extensions with an individual CDS Store

For configuration via the web interface, see page 104. For configuration via the featurephone interface, see page 168.

Button Hopping

When Button hopping is enabled if you press a second line key while on a call on another line the first call is disconnected. With button hopping off the first call is placed on hold when the second line key is pressed.

Paging

To make an announcement over the speakers of all featurephones

The 'Page All Featurephones’ allows any extension to make an announcement over the speakers of all featurephones. Only featurephones that are page-protected will not be paged. From the Idle Menu, press the Scroll Down Key () until ‘Page all Featurephones’ is displayed. Select ‘Page all Featurephones’. Make your announcement. From a standard telephone, the code is 795.

BT Micro Owner’s Manual

To make a call over the speaker of another featurephone

The Voice Call feature allows you to speak over the speaker of an individual featurephone. If the featurephone is pageprotected the voice call will fail. From the Idle Menu, press the Scroll Down Key () until ‘Voice call’ is displayed. Select ‘Voice call’. Select the extension you wish to page. Make your announcement. From a standard telephone, the code is 715. To answer a Voice Call at your extension Press the Secrecy Key and speak in Hands-free Mode, or pick up the handset. To protect featurephones against Announcements and Voice Calls For configuration via the web interface, see page 104. For configuration via the featurephone interface, see page 169.

Least Cost Routing

You may use this feature to have users’ calls routed over specific lines, or over a specific Network Provider. To set the feature up you associate input codes with the lines over which calls should be routed and with whatever network codes are necessary to route the call. In addition, you can choose to route the calls over different lines at various times of the day for optimum call rates. Once the facility is activated calls are automatically routed over the selected lines, and the network code is sent to the line before the telephone number.

To route a call using the Least Cost Routing feature

Select a line Key, or dial a code for a line (9, 8) and select ‘Send digits’. Dial a valid input code. When a line is selected, dial the telephone number you wish to reach. Your call will then be connected with the output code being dialled before the telephone number. Any line Key or line code (9, 8) can be selected above. However, the system will select the line for the call based on the input code.

To set up codes to allow calls to be routed on specific lines or networks

For configuration via the web interface, see page 114. For configuration via the featurephone interface, see page 170.

Least cost Routing activated automatically at set times

For configuration via the web interface, see page 113. For configuration via the featurephone interface, see page 170.

Sending a Forward Recall while on call

A Forward Recall signal may be required if you are using certain network services on standard Analogue exchange lines, or if your BT Micro is connected to another telephone system (PABX) via one of the line interfaces. The Forward Recall feature allows you to send a hold signal forward on the line to the exchange or PABX. To send a hold signal, you must be on a call or have dialled at least one digit of the number you are calling.

To send a Forward Recall signal to an exchange or a PABX

From a featurephone, select ‘Forward recall’ on the display.

BT Micro Owner’s Manual

From a standard telephone, the code is R722.

Extension Set-Up options

Do Not Disturb

If your extension is set to ‘Do Not Disturb’, anyone trying to call you will receive a busy (engaged) tone. If the person trying to contact you has a featurephone, ‘Do Not Disturb Enabled’ will appear on its display. ‘Call Back’ and ‘Alarm call’ are the only incoming ringing that will be accepted when this feature is set.

To set Do Not Disturb on your extension

From the Idle Menu, press the Scroll Down Key () until ‘Do Not Disturb’ is displayed. Select ‘Do Not Disturb’. ‘Do Not Disturb' is unavailable on extension 20.

To cancel Do Not Disturb on your extension

From the Idle Menu, Select ‘Cancel do-not-disturb’. This option is displayed only when the feature is set. When ‘Do Not Disturb’ is set, you will hear a broken dial tone when you lift the handset. From a standard telephone, the code 736 is used to set and cancel this feature.

Extension Lock

This feature allows you to lock your extension to prevent unauthorised users from making external calls. You use a Lock Password to lock, unlock, or to make calls from a locked extension. The default Lock Password for all extensions is 123, but each extension may change its password. Extension Lock Passwords can be examined from the Programming Extension.

To lock your extension

From the Idle Menu, Press the Scroll Down Key () until ‘Extension Lock’ is displayed. Select ‘Extension Lock’. Select ‘Lock the Extension’. Dial your 3-digit Lock Password. (The default Lock Password is

123). Press the Hands-free Key to finish programming. From a standard telephone, the code is 713.

To unlock your extension

Select ‘Unlock the extension’. This display option only appears when the extension is locked. Dial your 3-digit Lock Password. (The default Lock Password is

123). Press the Hands-free Key to finish programming. From a standard telephone, the code is 713.

To make a call from a locked extension

Press a line Key, or dial the code for a line (9 or 8), as if to select a line. Dial your 3-digit Lock Password. (The default Lock Password is

123). A line is selected. Dial the number you require.

BT Micro Owner’s Manual

To change your extension Lock Password

From the Idle Menu, press the Scroll Down Key () until ‘Extension Lock’ is displayed. Select ‘Extension Lock’. Select ‘Change the lock code’. Dial the existing 3-digit Lock Password. The default password is 123. Dial your new 3-digit Lock Password. The new Lock Password will not be displayed when entered. Press the Hands-free Key to finish programming. From a standard telephone, the code is 714.

To examine Extension Lock Passwords

For configuration via the web interface, see page 105. For configuration via the featurephone interface, see page 171.

Alarm call

This feature enables you to set your extension to ring at a given time.

To set your extension to give you a Alarm call at a given time

From the Idle Menu, press the Scroll Down Key () until ‘Alarm call’ is displayed. Select ‘Alarm call’. Enter the time in the 24-hour clock format, for example, 0930 for

9.30 am. At the programmed time the extension will give ten rings. If not answered, it will ring twice more at two-minute intervals and will then cancel. Alarm calls must be set daily and therefore cannot be set more than 24hrs ahead.

To review and cancel a Alarm call

To review a Alarm call, select ‘Alarm call’ and the time set will be displayed. Select ’Confirm’ to retain the programmed time. If you wish to change the time, select ‘Change’ and enter a new time. To cancel the alarm call, select ‘Change’ followed by ’Confirm’. From a standard telephone, the code 718 is used to set a Alarm call, and the code 718* is used to cancel it. A standard telephone cannot query the Alarm call time.

Extension Reset

You can reset your extension to cancel all the following features if they have been set: Do Not Disturb Call Divert Call Back Display Messaging Alarm call

To reset your featurephone

From the Idle Menu, press the Scroll Down Key () to scroll downwards until ‘Reset the telephone’ is displayed. Select ‘Reset the telephone’. The display shows ‘Extension reset’ momentarily before returning to the Idle Menu. If you are using a standard telephone, dial 739 and wait for the acknowledgement tone (internal dial tone).

BT Micro Owner’s Manual

Note

Incoming Call Handling

General

Calls can be presented to the BT Micro on Analogue lines and IP lines. Calls can be programmed to ring any number of extensions. For configuration via the web interface, see page 97. For configuration via the featurephone interface, see page 172. When calls are received on a line all, free, programmed extensions are rung. All Incoming Call Divert Options set for the line are acted on.

Any Diversions set on an extension are ignored for incoming calls unless a single extension has been programmed to ring for the line, calls are routed to the extension by Caller ID programming or a caller has dialled through the Answering Machine or a voice mail box to the extension.

Distinctive Ringing / Fax number

This feature is primarily intended to support Fax. BT can provide a second number on the standard line that rings with a different signal (BT Call Sign™). See page 109 and 117 for distinctive ringing programming on the web application and page 173 for programming from the programming featurephone. The system is then programmed to ring an extension that can be equipped with a Fax machine when this ringing is detected. All calls with the normal cadence ring the extensions programmed in the Incoming ringing programming.

Restricting Outgoing Calls

This feature lets you decide which lines each extension can access for outgoing calls. By default, all extensions have access to all lines. For configuration via the web interface, see page 116. For configuration via the featurephone interface, see page 173.

Day/Night Service

The ‘Day Service’ / ‘Night Service’ feature allows you to change the extensions which ring on incoming calls, change the Class of Service at each extension, and change the voice greeting heard by callers (if you have voicemail installed). These changes can take place automatically, at pre-programmed times daily, or can be invoked manually. Furthermore, the system can be programmed to remain in ‘Night Service’ over the weekend. For configuration via the web interface, see page 98. For configuration via the featurephone interface, see page 174.

System Time/Date

For configuration via the web interface, see page 100. For configuration via the featurephone interface, see page 175.

Music on Hold Options

When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the caller. The music source can be internal, in which case it is integrated into the system and cannot be changed, or external, in which case an external source must be connected to your system. For configuration via the web interface, see page 98.

BT Micro Owner’s Manual

For configuration via the featurephone interface, see page 176.

Hotline

Extensions can be programmed so that they automatically dial a number when they go off-hook. The number dialled can be an extension or an external number. For configuration via the web interface, see page 104. For configuration via the featurephone interface, see page 176.

Assigning Extension Names

You may assign names to extensions. When an extension receives an internal call, its display will show the calling extension name in the place of the calling extension number. For configuration via the web interface, see page 102. For configuration via the featurephone interface, see page 177.

Class of Service

Each extension may be programmed for a Class of Service. This determines the type of call the extension is allowed to dial. Four tables, which can be programmed with up to fifty codes, are used to implement six Classes of Service: For configuration via the web interface, see page 110. For configuration via the featurephone interface, see page 178.

Using Voicemail

Every extension can be allocated a voice mailbox. An Answering Machine facility is also available.

Voicemail

To allocate a Voice Mailbox to an extension

For configuration via the web interface, see page 103. For configuration via the featurephone interface, see page 180. To turn on your Voice Mailbox For configuration via the web interface, see page 103. For configuration via the featurephone interface, see page 181. To access your Voice Mailbox Press the MESSAGE Key. Select ’Voice Messaging’. Enter your extension number, (which is your Voice Mailbox number). Enter your Voicemail Password, (1111 in default), followed by #. You are presented with the Voice Messaging Control Menu. The options displayed are ‘Play’, ‘Erase all messages’, ’Greeting’, ‘Change Password’, ‘Monitor’ and ‘Cancel’.

To retrieve messages left in your Voice Mailbox

If new voice messages have been left in your Voice Mailbox, the Message Waiting Light, located on the top right-hand corner of your featurephone, will be on. In addition, the top line on your featurephone display will show ‘New voice messages’. Select ‘New voice messages’. Enter your extension number. Enter your Voicemail Password, which is 1111 by default, followed by #. Select ‘Play’. The new messages are played.

Each message is time stamped to tell you when the message was received. When all new messages are played, you are

Note

informed of the total number of messages in your box. You may skip the time stamp by dialling 8, which jumps forward ten

BT Micro Owner’s Manual

seconds.

Forward a message from a system phone extension

A user can forward a message from their voice box to another voice box. While you are listening to the message select the ‘Forward message’ option Select the extension to forward to from the menu on the phone In the forwarding voice box the forwarded message is considered as a message that has been heard by the user.

To automatically call the sender of a message

The ‘Return call’ feature allows a user to initiate a call to the sender of a message in their voice box. When you have listened to a message in the Voicemail select the ‘Return Call’ option The system initiates a call to that number Note: To return calls to external callers the CDS service must be available on the lines.

To record your own Voice Mailbox greeting:

Each extension, which has been allocated a Voice Mailbox, can record its own greeting. This will be relayed to callers who are answered by the Voice Mailbox. At your extension, press the MESSAGE Key. Select ’Voice Messaging’. Enter your extension number when prompted. Enter your Voicemail Password, (1111 by default), followed by #. Select ’Greeting’. Select ‘Record greeting’ Speak to record a personalised greeting when prompted. Press ’Confirm’. Press the Hands-free Key to finish programming

To replay the Voice Mailbox greeting

At your extension, press the MESSAGE Key. Select ’Voice Messaging’. Enter your extension number when prompted. Enter your Voicemail Password, (1111 by default), followed by #. Select ’Greeting’. Select ‘Replay greeting’

The greeting will then be replayed for you.

Transferring calls to Voice Boxes

You can transfer calls to any Voice Box without calling the extension.

When you are on a call select 'Transfer to Voice Mail' The menu is updated showing those extensions equipped with voice boxes. Select the extension.

Select ‘Transfer’ or replace the handset. For standard telephones the user should press the recall key and key 710 followed by the extension number. Replace the handset.

BT Micro Owner’s Manual

To retrieve your Voice Mailbox messages remotely

In order to access your Voice Mailbox remotely you must have

your calls diverted to your Voice Mailbox, and have either a line

programmed to ring directly at your extension.

You can also have your call transferred to your voice Mailbox.

If a line is programmed to ring directly at your extension and

your Voice Mailbox is turned on, dial the line number.

Call in on a line which you know will be answered and have the

call transferred to your Mailbox.

When answered by your voicemail greeting, access your Voice

Mailbox by dialling the code 711, followed by your extension

number, Voicemail Password and #.

Then dial the following numbers to access your messages

While listening to the Greeting

Dial 1 Playback commences at the first message

Dial 91 Change the outgoing greeting

Dial 92 Check the outgoing greeting

Dial 93 Delete the outgoing greeting

Dial 0 Change Voicemail Password

When playback of messages has commenced

Dial # Playback is paused

Dial 2 Save this message and move to the next message

Dial 3 Erase this message and move to the next message

Dial 4 Go back to the start of the message

Dial 5 Go back to the previous message

Dial 6 Erase all messages

Dial 7 Go back ten seconds

Dial 8 Go forward ten seconds / Skip the time stamp

Dial 9 Forward the message to another extension

Dial 0 Return Call. Automatically make a call to the caller who

left the message (this feature is not applicable when mailbox is

accessed remotely).

To monitor/pick-up callers as they speak to your Voice Mailbox

You can operate your voicemail in Voicemail Monitor Mode. In

this mode, when calls are diverted to your Voice Mailbox and

your extension is free, the call is relayed over the speaker of

your featurephone. If you lift your handset you can intercept the

call in which case no message is left in the Voice Mailbox.

Press the MESSAGE Key.

Select ’Voice Messaging’.

Enter your extension number when prompted.

Enter your Voicemail Password, (1111 by default), followed by

Press the Scroll Down Key () until ‘Monitor’ is displayed.

Select ‘Monitor’.

Select ‘Monitor on’ or ‘Monitor off’.

Press the Hands-free Key to finish programming.

To change your Voicemail Password

By default, each extension is allocated the same Voicemail

Password, (1111). You can enter your own password, which

can be up to eight digits long, as follows:

Press the MESSAGE Key.

Select ’Voice Messaging’.

BT Micro Owner’s Manual

Enter your extension number when prompted.

Enter your Voicemail Password, (1111 by default), followed by

Select ‘Change password’.

Enter your new Voicemail Password, which can be up to eight

digits long.

Press ’Confirm’.

Press the Hands-free Key to finish programming.

Note

extension Voicemail Passwords from the Programming Extension.

To check all Voicemail Passwords

For configuration via the web interface, see page 106.

For configuration via the featurephone interface, see page 182.

To operate voicemail from a standard telephone

Standard telephones can also be allocated Voice Mailboxes.

When a Voice box is allocated the ‘Divert On No Answer’ is

automatically set for the extension. You can set ‘Divert All Calls’

or ‘Divert On Busy’ to the Mailbox as well by setting the Divert to

710.

732 for ‘Divert all calls’

733 for ‘Divert on busy’

734 for ‘Divert on no answer’

Your telephone will be rung if any messages have been left in

your own Mailbox or the Answering Machine. If your extension

is equipped with a phone that can detect CDS information an

indication will be given on the phone that you have new voice

messages. If your phone does not have CDS capability you

should manually access your Voice Mailbox for messages.

To access the Voice Mailbox, dial the code 711, followed by

your extension number, Voicemail Password and #. Then dial

the following numbers to access your messages:

If you forget your Voicemail Password, you can check all

While listening to the Greeting

Dial 1 Playback commences at the first message

Dial 91 Change the outgoing greeting

Dial 92 Check the outgoing greeting

Dial 93 Delete the outgoing greeting

Dial 0 Change Voicemail Password

When playback of messages has commenced

Dial # Playback is paused

Dial 2 Save this message and move to the next message

Dial 3 Erase this message and move to the next message

Dial 4 Go back to the start of the message

Dial 5 Go back to the previous message

Dial 6 Erase all messages

Dial 7 Go back ten seconds

Dial 8 Go forward ten seconds / Skip the time stamp

Dial 9 Forward the message to another extension

Dial 0 Return Call. Automatically make a call to the caller who

left the message.

Answering Machine

This feature allows you to set up the Answering Machine so that

it can be turned on and off as required. You can also set the

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timer so that the answering machine answers calls immediately

or after ringing for a period

You can select which lines are to be answered by the

answering machine when it is turned on. It can be used on both

Analogue lines and IP Lines.

All messages received are stored in an answering machine,

which is controlled by extension 20. Extension 20 can also

customise the greeting. You can turn the Answering Machine

service on and off at any time at extension 20 and its operation

is independent of ’Night Service’.

You can use it if you are not answering calls at lunch or at night,

or simply want to record messages from callers. If desired, you

can have this feature on permanently, so that calls, which are

not answered for a programmable period, are answered by the

Answering machine. The greeting may ask callers to dial an

extension number, in which case the call will be transferred

through to that extension.

On power up the answering machine can be turned on and off

at extension 20 from the display prompts or by dialling 737 from

any other extension. When Turned on all incoming calls on any

of the lines will be answered after a 10 second delay.

To turn the Answering Machine on and off

For configuration via the web interface, see page 98.

For configuration via the featurephone interface, see page 182.

To programme lines to be answered by the Answering

machine

For configuration via the web interface, see page 98.

For configuration via the featurephone interface, see page 183.

To retrieve messages left on the Answering machine

Messages stored on the Answering machine can be retrieved

from any extension. When messages have been left, the

Message Waiting light on extension 20 will be lit and the

‘Ans/machine messages’ will appear on the top line of the

display.

Select ‘Ans/machine messages’.

Enter 0 as the extension number.

Enter the Voicemail Password and select the option you

require.

Extension 20 can have its own Voice Mailbox, accessed by

using extension number 20. The Answering machine has its

own Mailbox, accessed by using extension number 0. Both can

have their own Voicemail Passwords.

To change the greeting on the Answering machine

Press the MESSAGE Key.

Select ’Voice Messaging’.

Enter 0 as the extension number, (which is your Voice Mailbox

number).

Enter your Voicemail Password, (1111 by default), followed by

You are presented with the Voice Messaging Control Menu.

The options displayed are ‘Play’, ‘Erase all messages’,

’Greeting’, ‘Change Password’, ‘Monitor’ and ‘Cancel’.

Select ’Greeting’.

BT Micro Owner’s Manual

Select ‘Record greeting’

Speak to record a personalised greeting when prompted.

Press ’Confirm’.

Press the Hands-free Key to finish programming.

To set the time a call will ring before the Answering machine

answers

For configuration via the featurephone interface, see page 183.

Programming Additional System Options

Using a Door Intercom

You can equip your BT Micro with a Door Intercom. The Door

Intercom has a button which, when pressed, rings at

programmed extensions, and has a microphone/speaker for

communication. With a Door Intercom fitted in your reception

area, anyone visiting your premises can call when they arrive

and you can speak to them before you let them in.

Your BT Micro also features a Doorstrike relay output, which

can be used to operate a Doorstrike mechanism, to allow you

open the door from your extension. You must purchase the

Doorstrike mechanism yourself and arrange for a qualified

electrician to install it.

For configuration via the web interface, see page 99.

For configuration via the featurephone interface, see page 183.

Note

Answering a Door Intercom call

You can answer a Door Intercom call if your extension is

programmed to ring when someone calls at the Door Intercom.

To answer a 'Door Intercom' call, lift the handset and speak.

There is no code to dial.

An extension cannot make a call to a Door Intercom

To open a door using the Doorstrike

When your extension is ringing with a Door Intercom call, and

you have a Doorstrike mechanism installed, the option ‘Open

the door’ will be displayed.

Select ‘Open the Door’. The Doorstrike relay will operate and

the call to the Door Intercom will be disconnected.

From a standard telephone, the code is R731 if you are on a

call and 731 if you are not.

External Diversion Options

This allows you to decide if external callers or external and

internal callers to your extension are diverted externally if you

have set an external divert. It also allows extensions to be

prohibited from activating an external diversion.

For configuration via the web interface, see page 105.

The Divert on no answer timer is set at 18 seconds in default. This timer can be changed. See Page 112 for changing it via the Management interface and Page 190 to change it via the programming systemphone

For configuration via the featurephone interface, see page 184.

BT Micro Owner’s Manual

6 Router Configuration using the web interface

ADSL Modem

This section describes how to configure the way that your BT

Micro connects to the Internet. Your ISP determines what type

of Internet access you should use and provides you with any

information that you need in order to configure the Internet

access to your BT Micro.

Your BT Micro needs the following address information in order

to access the Internet:

IP address and

subnet mask:

Default gateway: The gateway address that identifies the

DNS servers: The Dynamic Name System (DNS)

In most cases, you will not need to configure your BT Micro

with these addresses because your ISP is likely to use an

Internet access type, which automatically assigns addresses to

your BT Micro.

The IP address and subnet mask assigned to your WAN interface.

ISP server through which your Internet connection will be routed.

servers used by your ISP to dynamically assign addresses to each of the computers attached to your LAN.

Types of Internet Access

PPP Internet access – your BT Micro uses a Point to Point

Protocol (PPP) to carry data between your ISP and your

computer. To use PPP Internet access, you must enter a PPP

addresses required to access your ISP’s Internet service are

automatically configured.

Your BT Micro supports two types of PPP – PPPoE (over

Ethernet) and PPPoA (over ATM).

DHCP – your ISP uses a protocol called Dynamic Host

Configuration Protocol (DHCP) to assign addresses and

manage your BT Micro. The BT Micro is automatically assigned

the IP addresses that it needs to access the Internet.

Manual – you manually assign the addresses that your BT

Micro needs in order to access the Internet. Your ISP should

provide you with the necessary addresses.

Configuring your PPP DSL connection

If your ISP’s Internet service uses PPPoA or PPPoE you need

to set up a PPP login account. The first time that you login to the

Internet, your ISP will ask you to enter a username and

password so they can check that you are a legitimate,

registered Internet service user. Your BT Micro stores these

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authentication details, so you will not have to enter this

username and password every time you login.

Your ISP may also tell you to set unique path and circuit

numbers (called VPI and VCI) in order to connect your BT Micro

to the ISP’s Internet service. In most cases, your BT Micro will

use default settings, so you may not need to enter these values.

Note

Your ISP will provide you with the login details and VPI/VCI values necessary to set up a PPP login account.

If your ISP wants you to connect to the Internet using PPP,

follow the instructions below.

1. From the left-hand Setup menu, click on Router Configuration. The following page is displayed:

2. Click on ADSL Modem. The following page is displayed:

This page displays information about your current Internet access configuration.

3. Select Change the ADSL Modem settings here. The following page is displayed

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4. Select either PPPoA or PPPoE, depending on which PPP type your ISP wants you to use. In this example, PPPoA is selected, but the instructions for PPPoE are identical. Click Next>. The following page is displayed:

5. Enter the PPP username and password provided by your ISP. Type them in the relevant boxes, and then click Next>. The following page is displayed:

Note

The settings of VPI=0 and VCI=38 are the correct settings for BT Broadband. If your ISP has supplied you with different values enter them here.

6. If you are happy with your settings, click Confirm Changes. The Internet Access page is displayed.

Configuring a DHCP DSL connection

If your ISP uses a DHCP DSL connection, your ISP may tell you to set unique path and circuit numbers (called VPI and VCI) in order to connect your BT Micro to the ISP’s Internet service. In most cases, your BT Micro will use default settings, so you may not need to enter these values.

Your ISP will provide you with the VPI/VCI values necessary to setup a DHCP DSL connection.

BT Micro Owner’s Manual

From the ADSL Modem: Types of Access page select DHCP , then click Next>. The following page is displayed

Enter the VPI and VCI settings supplied by your ISP

Configuring your Internet Access manually

If your ISP tells you to configure your Internet access manually, they must provide you with the following information: The WAN IP address and subnet mask for your BT Micro The Internet Gateway address The primary and secondary DNS addresses

You should only change the Internet Access details if your ISP

Note

asks you to, or if you are familiar with network configuration. In most cases, you will not need to make any changes to this configuration.

1. From the ADSL Modem: Types of Access page Select Manual then click Next>.

The following page is displayed:

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2. Click in each box and type the relevant address information provided by your ISP. Click Next>. The following page is displayed:

Enter the VPI and VCI values supplied by your ISP.

3. Click Next>. The following page is displayed:

This page confirms the address settings that you have manually configured (the values displayed above are for example purposes only). If you selected the Manual option at step 5, the VPI and VCI values that you entered are also displayed on this page.

4. If you are happy with your settings, click Confirm Changes. The Internet Access page is displayed and your configuration is complete.

ADSL Mode – ADSL 2 and ADSL 2+

The default setting for the ADSL mode is set at Multimode. This will automatically configure the ADSL line to the correct mode for an ADSL service. However if the service is providing ADSL2

BT Micro Owner’s Manual

or ADSL 2+ these can be manually selected. From the ADSL modem page, shown here, select ‘Change the ADSL Modem operating mode here’.

The following page is displayed: -

The default setting is Multimode. Select ADSL2 or ADSL2+ if this service is provided on your ADSL line.

WAN/DMZ Port

The WAN/DMZ port can be used to connect to an external broadband modem, a LAN or a WAN, or to add a host to the DMZ.

1. Select Router Configuration from the main menu

2. Select WAN/DMZ Port from the sub-menu. The following screen is displayed

BT Micro Owner’s Manual

3. Select the Change the WAN/DMZ settings here. The following screen is displayed

Three options are presented, PPPoE, IP Gateway and DMZ

PPPoE

PPPoE is used when connecting to an external broadband modem.

1. Select “PPPoE”. Click Next. The following screen is displayed

2. Enter a Username and Password. Retype the Password. Select Next. The following screen is displayed

3. Select Confirm Changes. The following screen is displayed

The PPPoE setup is now complete

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IP Gateway

IP Gateway is typically used when connecting to another LAN or WAN.

Select IP Gateway. Select Next. The following screen is displayed

Two options are presented: DHCP - automatically assigns IP addresses

Static - allows the IP addresses to be entered manually

DHCP

Select DHCP. Click Next. The following screen is displayed

Select Confirm Changes. The following screen is displayed

The DHCP IP Gateway setup is now complete.

Static Select Static. Click Next. The following screen is displayed.

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Enter the IP addresses and Subnet mask. Click Next. The following screen is displayed.

Select Confirm Changes. The following screen is displayed

The Static IP Gateway setup is now complete.

DMZ

A host can be connected to the WAN/DMZ Port.

1. Select DMZ. Click Next. The following screen is displayed

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2. Enter the host IP address and subnet mask. Click Next. The following screen is displayed

3. Select Confirm Changes. The following screen is displayed

The DMZ setup is now complete.

Password

You can restrict access to your BT Micro’s web pages using password protection. With password protection enabled, users must enter a username and password before gaining access to the web pages. By default, password protection is enabled on your BT Micro, and the username and password set are as follows: Username: admin Password: admin For more information, see Accessing the Web pages on page

22.

Note

Setting your username and password

Non-authorised users may try to access your system by guessing your username and password. We recommend that you change the default username and password to your own unique settings.

To set your own username and password:

1. From the left-hand Router Configuration main menu, click on Password in the sub-menu. The following page is displayed:

This page displays the current status of password protection.

2. Click on Change Password settings here… The following page is displayed:

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3. This page allows you to enable or disable password protection. Protection is already enabled by default. Click Next>. The following page is displayed:

This page displays the current username and password settings. Type your own unique username and password in the relevant boxes. They can be any combination of letters or numbers with a maximum of 20 characters. The default setting uses admin for both the username and password. We recommend that you do not set the same character combination for both username and password.

4. Click Next>. The following page is displayed:

This page confirms that password protection is enabled and displays the username that will be required in order to access the web pages. If you are happy with these settings, click Confirm Changes. The Enter Network Password login box is displayed. You need to login to the web pages using your new username and password. For details of how to do this, see

Accessing the Web pages on page 22.

Disabling password protection

If you do not want to use password protection, follow the instructions in ‘Setting your username and password’ on page 87 and at Step 3, select Disable and then click Next>. The following page is displayed.

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DHCP Server

A DHCP (Dynamic Host Configuration Protocol) Server is a system that assigns IP addresses to the multiple stations on the network. Dynamic Host Configuration Protocol is a scheme where a client host "leases" an IP address. This can be great on a largescale network because it assigns an IP address, and many other options, such as DNS servers, WINS Servers, and other options.

1. Select Router Configuration from the main menu.

2. Select DHCP Server from the sub-menu. The following page is presented.

Enable/Disable

The DHCP server is enabled by default. It can be disabled if required. Select ‘Disable’ to disable DHCP.

DHCP Server Interfaces

By default the DHCP server operates on the iplan interfaces. There is an option to delete DHCP on each interface. The DHCP Server must be disabled before an Interface can be deleted.

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Add new interface

There is an option to tell the DHCP server to operate on the ipdmz interface as well as the iplan.

Existing DHCP Server Subnets

The settings for the existing subnets on the iplan and ipdmz are displayed. All displayed parameters can be changed – change the setting to a new value and click “Apply”. To delete a subnet, check the associated box and select “Apply”.

Advanced Options

Select “Advanced Options” The following screen is displayed

Parameters for this subnet

The current subnet parameters are shown. These can be changed if required.

IP addresses to be available on this subnet

The range of IP addresses available on the subnet is shown. These can be changed if required.

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DNS Server option information

The default setting is use local host as the DNS server - all DNS requests are sent to the default gateway 192.168.1.1 which then relays the request to the DNS addresses negotiated at start up. Specific DNS servers can be defined if required.

Default gateway option information

Use local host as default gateway is checked by default.

Additional option information

Select Create new DHCP option … The following screen is displayed Select on of the following options from the drop down menu:

Select the option required from the drop down menu. Default gateway Domain name IRC server HTTP server SMTP server POP3 server NNTP server WINS server Time server

Enter the option value in the field below. Select OK

To create a new subnet

Select Create new subnet … The screen displayed is the same as Edit DHCP server subnet

with the Additional option information option.

To always assign the same IP address to a host

The same IP address is always assigned to a specific host with the specified MAC address.

Select “Create new Fixed Host …”

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The following screen is displayed

Enter the IP address to be assigned to the host Enter the MAC address of the host Enter the maximum lease time in seconds Select “OK”.

Note

IP Address

The IP Address page displays information about your LAN IP address and allows you to change the address and subnet mask assigned to your BT Micro.

You should only change the addressing details if your ISP asks you to, or if you are familiar with network configuration. In most cases, you will not need to make any changes to this configuration.

Changing the LAN IP address and subnet mask

Select Router Configuration from the main menu.

1. From the submenu, click on IP Address. The following page is displayed:

This page displays the current IP address and subnet mask assigned to your BT Micro. The default LAN IP configuration is IP address 192.168.1.1, subnet mask 255.255.255.0.

2. Click on Change BT Micro Address settings here… The following page is displayed:

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Note

3. Click in the IP Address and Subnet Mask boxes and type the new address details.

Your LAN PCs must remain on the same subnet as your BT Micro (that is, the subnet masks must be the same) For more information about IP addresses and subnets, see 164. If necessary, reconfigure the LAN PCs so that their IP addresses place them in the same subnet as the new BT Micro IP address.

4. Click Next>. The following page is displayed:

Note

This page displays the new IP address and subnet mask and

asks you to confirm whether these are correct. Click Confirm Changes. The Addressing page is displayed, confirming your new LAN address settings.

If you change the LAN IP address of the BT Micro while connected through your Web browser, you will be disconnected. You must open a new connection by entering your new LAN IP address as the URL. See Accessing the Web pages on page 22.

IP Routes

This allows static routes to be defined. Select IP Routes in the Router Configuration menu. The

following page is displayed: -

Select Create new Route

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Enter the following parameters:

- Destination IP address

- Gateway IP address

- Netmask

- Cost – this sets the number of hops counted as the cost of the

route.

- Interface – choose from the following:

ipwan ipdmz iplan None

- Advertise – true or false

Select “Apply” The list of routes is displayed again.

Configuring Multiple Static IP

You must have subscribed to the Multiple Static IP service from BT. If the service is provided the following are the steps required to configure the BT Micro.

1. Select the Global Address programming page in

Firewall/WAN->LAN/ Advanced NAT configuration.

Select ‘Add Global Address Pool’

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In the IP Address Field enter the router (hub) address. This can be found in the Welcome e-mails and letters from BT. For subscribers to five public Network Static IP addresses the subnet mask is 255.255.255.248. For thirteen public network static addresses the subnet mask is 255.255.255.240. Alternatively select ‘Use IP Address Range’ and enter the first and last address in the IP address and IP Address 2 fields.

2. Associate the IP addresses with a host. Select Firewall/ Wan-

>LAN/Add Application/Advanced Settings

The External IP Address field is used to associate the external.IP address with the host

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7 PABX Configuration using the web interface

Your PABX (Phone System) can be completely configured via the web management system.

The web management Welcome page contain a link to Basic PABX Settings, which are the configuration options that the user will most likely wish to change. The Basic PABX Settings are: Incoming Ringing

Extension Names Outgoing Restriction Extension Class of Service DECT Registration Incoming Call Diverts Instruction for setting these basic options are given below.

Additional instructions are also included for all other PABX configuration options. These may be accessed by selecting PABX Configuration from the main menu and then using the sub-menu below to access individual functions.

BT Micro Owner’s Manual

WARNING

On the PABX programming screens the ‘Apply’ button must be selected before you exit a screen. If it is not selected any changes made on the screen will be lost when you move away from the page.

Incoming Ringing

By associating lines with individual extensions, you can have lines ringing different extensions in Day and Night modes. For example, in DAY mode, all calls on Line1 might ring all phones, but in NIGHT mode all calls on Line 1 might be set to only ring extension 20. Also, in both DAY & NIGHT modes, all calls on IP Line (VoIP) 1 might be set to ring on extension 23 only. To change the settings, select ON or OFF from the relevant drop down box for the line/extension configuration you require.

Note

The default is that ALL lines ring ALL extensions in both Day and Night Modes.

If more than one extension is programmed to ring for a line Incoming Call divert is activated if set and any diversions set by extensions will be ignored. If a single extension is programmed to ring then any diversion set for the extension will be activated.

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System Settings

Use this screen to program system wide settings for your system.

Activate Night Service

This feature allows the user to activate night service (normally out-of-hours working). Night service set-up is used to define which extension rings on incoming calls, what the Class of Service is for each extension and what type of voice greeting is played. The system operates in DAY MODE unless the night service option is specifically programmed to operate.

System Voicemail

Enable a system-wide voice box, which operates like an answering machine for calls to the system not routed to specific extensions (see CDS routing)

System VM Capacity

This setting determines the number of messages that may be stored in the answering machine.

Music on Hold Source

This options determines what a caller will hear when a call in placed on Hold. Select the required option below from the drop-down box. Silence

Tone External – selects an external music source connected via an

extension. See Music on Hold Extension, below.

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Internal (Default – Internal system recording)

Voicemail Password

The password can be between 1 and 8 digits long and can be any number between 1 and 99999999 This is the password used to access the system answering machine from extension 20.

Programming Password

The password is 4 digits long and can be any number between 0000 and 9999 This is the password used to access the programming functions on the system when using a featurephone programming position

Store All Calls in CDS Stores

Use this setting to determine what received calls are recorded by the system in the Calling Line Identity (CDS) Stores. If set to OFF, only missed calls will be stored. If set to ON, all calls, including answered calls will be recorded in the CDS store.

Door Intercom Enable

Use this to enable the operation of a Door intercom connected via the system.

Featureline Operation

Use this setting to turn Featureline operation on and off. If the unit is equipped with a Featureline on line 1 and this option is turned on the system automatically inserts the additional digit 9 needed to make external calls on the Featureline.

Button Hopping

Line Key Light

This allows you to have the line key light flashing or steady when a call is placed on hold. The default is flashing.

Programming Position

This is the programming featurephone. In default it is extension 20 but can be changed to any of the wired extension positions.

Night Services Start 1 (HHMM)

The time in 24-hour clock formats (HH:MM ) at which night service 1 is activated on the system.

Night Service End 1 (HHMM)

The time in 24-hour clock formats (HH:MM ) at which night service 1 is deactivated on the system.

Night Service Start 2 (HHMM)

The time in 24-hour clock formats (HHMM ) at which night service 2 is activated on the system.

Night Service End 2 (HHMM)

The time in 24-hour clock formats (HHMM ) at which night service 2 is deactivated on the system.

BT Micro Owner’s Manual

Music On Hold Extension

Select an extension position to connect to an external music-onhold source. The drop down menu displays all available extension positions.

Weekend Service

Weekend service is selectable as being ON or OFF. This renders the system operable in accordance with night service settings. To enable the option, select the relevant option. As long as the option is selected, the system will operate in accordance with night service programming parameters

Intrusion Tone

Intrusion can be provided with or without a warning tone. The default is that tone is provided.

Automatic Line selection

When Automatic Line selection is turned on when an extension goes off hook and dials a free line is selected and the digits are sent to line. Internal calls are made by selecting the internal call menu on featurephones or by pressing hookflash and dialling the extension number.

100

BT Micro User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Introduction

Conformance

Safety instructions

Features

Basic Requirements

Using this Document

Notational conventions

Typographical conventions

Special messages

Product support

2 Getting to know your BT Micro

Parts Check

Front Panel

3 Connecting your BT Micro

Locating the unit for satisfactory wireless coverage

DECT handset range

Wireless LAN Range

Connecting the line and making telephone calls

Connecting PC(s) and configuring the BT Micro for Web Browsing

Connecting Computers wirelessly

Cabling Standard telephones

Wall Mounting the BT Micro

V8 Featurephone connections (underside of phone)

Attaching the Featurephone desk plinth

Wall-mounting a Featurephone

Door intercom

Power Fail Telephone

Basic PABX Settings

Incoming Ringing

Extension Names

Outgoing Restriction

Extension Class of Service

The Allowed and Restricted Codes

Day and Night Mode There are different settings for Day Mode and Night Mode.

DECT Registration

Incoming Call Diverts

Router Configuration

Password

Setting your username and password

Wireless Setup / Security

Configure Wireless Network Security

Configuring 64bit or 128bit encryption

Configuring WPA security

Disabling the Broadcast of the SSID Network Identifier

Configure Wireless Address Authentication

connect radio button and then click Next>. Configuring the wireless PC blacklist

Configuring the wireless PC whitelist

Confirm Wireless network changes

Date & Time Settings

Date

Time

5 Using Your BT Micro Phone System

System Description

Introduction to your BT Micro Phones

There are four wired and four cordless extension positions available on the BT Micro.

Getting Started

System Featurephone

Introduction to your system Featurephone

Using the Featurephone display

Using the Programmable Keys / Line Keys

Using the Hands-free Key

Using the Function Keys

Customising your Featurephone

Using the DECT Telephone

Making a call

Preparatory Dialling (Pre-Dial)

Saving a number from pre-dial

Handsfree calls

Turning off the ringer

Adjusting the volume on a call

Using Mute on a call

Message Waiting Indication

Featurephone– Basic Call Features

Making and Answering Calls

Speed Dial list

Holding & Transfer Calls