BT MANGO User Manual

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

User Guide

BT MANGO

Section

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Welcome…

to your BT Mango Digital Cordless
Telephone Answering Machine

State-of-the-art design – a fusion of fashion and functionality.

•

Black and white, full graphic, inverse display.

•

Answering machine with 11 minutes digital recording time.

•

255 Name and number phonebook to store all your contact

•

numbers for easy dialling.
Copy the whole phonebook or individual entries to and from

•

your mobile phone SIM card.
Send and receive text messages.*

•

Caller Display lets you see who’s calling and your phone

•

stores details of the last 50 callers in a Calls list.*
With Call Waiting, when you are on a call a soft beep alerts

•

you to another waiting call.*
Register up to 5 handsets to the base without the need for

•

additional wiring.
Digital call quality with a range of up to 300 metres outdoors

•

and up to 50 metres indoors (in ideal conditions).

* You must subscribe to your network provider’s Caller Display or Call Waiting service for these

features to work. A quarterly fee may be payable.
Please note that this equipment is not designed for making emergency telephone calls when the

power fails. Alternative arrangements should be made for access to emergency services.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Section

This User Guide provides you with all
the information you need to get the
most from your phone.

Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.

Need help?

If you have any problems setting up or using your
BT Mango please call the Helpline on 0870 605 8047,
or email [e-mail]

Alternatively, you may find the answer in the ‘Help’ section
at the back of this guide.

Got everything?

BT Mango handset

•

BT Mango base

•

2 x AAA NiMH rechargeable

•

batteries

Mains power adaptor (item code

•

028090 for white product and
021604 for black product)

Telephone line cord

•

If you have purchased a
BT Mango multiple pack you
will also have the following
items for each handset:

BT Mango additional handset

•

BT Mango charger

•

2 x AAA NiMH rechargeable

•

batteries

Small mains power adaptor for

•

charger (item code 015124
for white product and 021299
for black product)

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

4

In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up . . . . . . . . . . . . . . . . . . . . . . 7

Setting up for multiple packs . . . . . . . . 8

Set the date and time . . . . . . . . . . . . . 9

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . . 11

Handset display icons . . . . . . . . . . . . . 12

Base buttons and LEDs . . . . . . . . . . . . 13

Navigating the menus . . . . . . . . . . . . . 14

Character map . . . . . . . . . . . . . . . . . . 14

Menu map. . . . . . . . . . . . . . . . . . . . . . 15

Using the phone

Make an external call. . . . . . . . . . . . . . 16

Preparatory dialling . . . . . . . . . . . . . . . 16

End a call . . . . . . . . . . . . . . . . . . . . . . 16

Receive a call. . . . . . . . . . . . . . . . . . . . 17

Earpiece/receiver volume . . . . . . . . . . . 17

Secrecy . . . . . . . . . . . . . . . . . . . . . . . . 17

Handsfree . . . . . . . . . . . . . . . . . . . . . . 18

Redial the last number called. . . . . . . . 19

Redial a number from the redial list . . . 19

Copy a number from the redial list. . . . 19

Delete a redial number . . . . . . . . . . . . 20

Delete all redial numbers. . . . . . . . . . . 20

Keypad lock. . . . . . . . . . . . . . . . . . . . . 21

Paging. . . . . . . . . . . . . . . . . . . . . . . . . 21

255 Name and number phonebook . . . 22

Store a name and number . . . . . . . . . . 22

View/check details for an entry . . . . . . 23

Dial an entry . . . . . . . . . . . . . . . . . . . . 23

Edit a name and number . . . . . . . . . . . 24

Delete a name and number . . . . . . . . . 24

Copy an entry to another handset . . . . 25

Copy the entire phonebook to

another handset . . . . . . . . . . . . . . . . . 26

Copy to or from a SIM card . . . . . . . . . 27

Access code. . . . . . . . . . . . . . . . . . . . . 28

Change the SIM code . . . . . . . . . . . . . 28

Handset settings

Handset ringer volume . . . . . . . . . . . . 29

Handset ringer melody . . . . . . . . . . . . 29

Handset earpiece volume . . . . . . . . . . 30

Auto answer . . . . . . . . . . . . . . . . . . . . 30

Handset name. . . . . . . . . . . . . . . . . . . 31

Display language. . . . . . . . . . . . . . . . . 31

Warning tones. . . . . . . . . . . . . . . . . . . 32

Base settings

Base ringer volume . . . . . . . . . . . . . . . 33

Base ringer melody . . . . . . . . . . . . . . . 33

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

5In this guide

PIN code . . . . . . . . . . . . . . . . . . . . . . . 34

Dial mode . . . . . . . . . . . . . . . . . . . . . . 35

Restore default settings. . . . . . . . . . . . 35

Default settings. . . . . . . . . . . . . . . . . . 36

Date and time settings

Set/cancel an alarm . . . . . . . . . . . . . . . 37

Silence the alarm. . . . . . . . . . . . . . . . . 38

Answering machine

Setting up the answering machine . . . . 39

Switch the answering machine on/off. . 39

Answer delay . . . . . . . . . . . . . . . . . . . . 40

To change the answer delay setting . . . 40

Audible message alert . . . . . . . . . . . . . 41

To set the audible message alert . . . . . 41

Outgoing messages. . . . . . . . . . . . . . . 42

Record your own outgoing message. . . 42

Check your outgoing message . . . . . . . 43

Select the outgoing message

answer mode. . . . . . . . . . . . . . . . . . . . 43

Re-instate the pre-recorded

outgoing message. . . . . . . . . . . . . . . . 44

Using the answering machine . . . . . . . 44

Message playback . . . . . . . . . . . . . . . . 44

Record a memo . . . . . . . . . . . . . . . . . . 46

Call screening . . . . . . . . . . . . . . . . . . . 46

Remote access . . . . . . . . . . . . . . . . . . 47

Change the remote access PIN code . . 47
Switch your answering machine

on remotely. . . . . . . . . . . . . . . . . . . . . 48

To check for messages . . . . . . . . . . . . . 48

Operating your answering machine

remotely . . . . . . . . . . . . . . . . . . . . . . . 49

BT Calling Features

Caller Display . . . . . . . . . . . . . . . . . . . 50

Call list . . . . . . . . . . . . . . . . . . . . . . . . 50

View and dial from the Calls list . . . . . . 50

Copy a Calls list number to

the phonebook . . . . . . . . . . . . . . . . . . 51

Delete a Calls list number . . . . . . . . . . 52

Delete the whole Calls list . . . . . . . . . . 52

Call Waiting. . . . . . . . . . . . . . . . . . . . . 53

Voice Mail/Message Waiting . . . . . . . . 54

BT Services

Helpline . . . . . . . . . . . . . . . . . . . . . . . 55

BT 118500 . . . . . . . . . . . . . . . . . . . . . 55

Divert On/Off/Check . . . . . . . . . . . . . . 56

Call Waiting On/Off/Check. . . . . . . . . . 56

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

6 In this guide

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Text Messaging

Subscribe to the text

messaging service . . . . . . . . . . . . . . . . 57

Cost of the fixed line service . . . . . . . . 57

Send a text message . . . . . . . . . . . . . . 58

Entering text . . . . . . . . . . . . . . . . . . . . 60

Standard text entry . . . . . . . . . . . . . . . 61

Receiving and reading text messages . . 61
Writing tips for standard text entry . . . 62
Read, edit, send texts stored

in the outbox. . . . . . . . . . . . . . . . . . . . 64

Service Centre numbers. . . . . . . . . . . . 65

Adding or changing Service

Centre numbers. . . . . . . . . . . . . . . . . . 66

Select a Send Service Centre number. . 67

Message alert beeps . . . . . . . . . . . . . . 67

User Areas. . . . . . . . . . . . . . . . . . . . . . 68

Set a user area . . . . . . . . . . . . . . . . . . 68

How callers send a text to

a user area . . . . . . . . . . . . . . . . . . . . . 69

Open a user area. . . . . . . . . . . . . . . . . 70

Edit a user area . . . . . . . . . . . . . . . . . . 70

Delete a user area . . . . . . . . . . . . . . . . 71

Check the list of sub addresses . . . . . . 72

Check the common box sub address . . 72

Change the auto save setting . . . . . . . 73

Change the notification setting . . . . . . 74

Using additional handsets

Registering your handset . . . . . . . . . . . 75

Select a base . . . . . . . . . . . . . . . . . . . . 76

De-register a handset . . . . . . . . . . . . . 77

Internal calls . . . . . . . . . . . . . . . . . . . . 77

Transferring calls . . . . . . . . . . . . . . . . . 78

3-Way Call. . . . . . . . . . . . . . . . . . . . . . 79

Help . . . . . . . . . . . . . . . . . . . . . . . . . . 80

General information

Replacing the handset batteries. . . . . . 87

Safety information. . . . . . . . . . . . . . . . 87

Cleaning . . . . . . . . . . . . . . . . . . . . . . . 88

Environmental . . . . . . . . . . . . . . . . . . . 88

Product disposal instructions . . . . . . . . 88

Guarantee. . . . . . . . . . . . . . . . . . . . . . 89

Returning your phone . . . . . . . . . . . . . 89

How many telephones can I have? . . . . 90

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . 90

Declaration of Conformance . . . . . . . . 90

Connecting to a switchboard . . . . . . . . 91

Inserting a pause. . . . . . . . . . . . . . . . . 91

Recall . . . . . . . . . . . . . . . . . . . . . . . . . 91

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Getting started

Location

You need to place your BT Mango within 2 metres of the
mains power socket and telephone socket so that the
cables will reach.

Make sure it is at least 1 metre away from other
electrical appliances to avoid interference.

Your BT Mango works by sending radio signals between
the handset and base. The strength of the signal
depends on where you site the base. Putting it as high as
possible ensures the best signal.

Setting up

1. Plug the mains power cable into the socket marked
on the underside of the base and plug the other end into
the mains power wall socket and switch the power on.
The green Power/In use light on the base comes on.

WARNING

Do not place your BT Mango in the
bathroom or other humid areas.

Handset range

The BT Mango has a range of 300
metres outdoors when there is a
clear line of sight between the base
and handset. Any obstruction
between the base and handset will
reduce the range significantly.
With the base indoors and handset
either indoors or outdoors, the
range will normally be up to 50
metres. Thick stone walls can
severely affect the range.

Signal strength

The icon on your handset
indicates when you are in range.

When out of range of the base, the
out-of-range tone will sound every
minute. This tone is repeated until
you move back into range.

Which power adaptor?

If you have purchased a multiple
pack, you should use the larger
mains power adaptor for the base.

IMPORTANT

station must be

The base
into the mains power socket at all
times. Do not connect the telephone
line until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.

plugged

7

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

8 Getting started

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Battery low warning

If the icon flashes in the display
and you hear a warning beep every
10–15 seconds, you will need to
recharge the handset before you
can use it again.

During charging, the icon will
scroll in the display.

Battery performance

In ideal conditions, fully charged
batteries should give about 9 hours
talk time or 72 hours standby time
on a single charge.

Note that new batteries do not
reach full capacity until they have
been in normal use for several
days.

To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time.

Running the batteries right down
at least once a week will help them
last as long as possible.

The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced. New batteries are
available from the BT Mango
Helpline on 0870 605 8047.

2. Insert the 2 x AAA NiMH batteries supplied into the
handset. Then slide the compartment cover into place.

3. Place the handset on the base to charge for

24 hours

. You will hear a double beep to confirm the

at least

handset is sitting correctly on the base. When the
handset is fully charged the icon will be displayed.

4. After 24 hours, plug one end of the telephone line cord
into the socket marked on the underside of the base
and the other end into the telephone wall socket.

Setting up for multiple packs

If you have purchased a BT Mango multiple pack, you
will need to complete the following instructions to
prepare any additional handsets and chargers for use.

For each additional handset and charger:

1. Connect the small power adaptor to the charger and
switch on.

2. Insert the 2 x AAA NiMH batteries supplied into the
handset. Then slide the compartment cover into place.

3. Place the handset on the charger and charge for a

24 hours

.

t least

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

9Getting started

Your BT Mango additional handset is pre-registered to
the base so, once charged, is ready for use. The handset
number will be shown in the display.

Set the date and time

We recommend that you now set the day and time so
they can be recorded with each answering machine
message you receive.

Set the time

1. Press or until
then select the

2. Press or until

OK option. The first digit is highlighted.

3. Enter the current time in 24-hour format, e.g. for
9:24pm press
You will hear a confirmation tone.

4. Press

and hold to exit and return to standby.

Date & Time Settings

is displayed

OK option.

Set Time

is displayed, select the

2, 1, 2, 4, then select the OK option.

Battery performance (continued)

For instructions on how to install
new batteries, see page 87.

After charging your handset for the
first time, subsequent charging
time is about 6–8 hours a day.

Batteries and handset may become
warm during charging. This is
normal.

If you subscribe to a Caller Display
service from your network provider
the time will be set when you
receive your first call.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

10 Getting started

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Set the date

1. Press or until
then select the

2.

Set Date

is displayed, select the OK option. The first

Date & Time Settings

OK option.

digit is highlighted.

3. Enter the current date (dd/mm/yy) e.g. for 15th February
2006, press

1, 5, 0, 2, 0, 6 then select OK option. You

will hear a confirmation tone.

4. Press

and hold to exit and return to standby.

Your BT Mango is ready for use.

is displayed

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Getting to know your phone

Handset buttons

Option button (middle)

In standby or talk mode, press to

open the Phonebook,

In standby or talk mode, when the icon is

displayed, press to open the Calls list,

In menu mode, press togo

Press repeatedly to exit to standby mode.

In standby mode, press to access the menu, page 14.

In talk mode, press to increase the handset

Use to scroll up through menu options,

phonebook entries and the Calls list

In standby mode, press to access the

While viewing the redial list, Calls list,

phonebook list or pre-dial number

automatically dial out the displayed number.

In talk mode, use to switch handsfree

Int (Intercom)/Recall/Call Waiting

In standby mode, use to make an

In talk mode, press and hold for recall.

For use with a switchboard/PBX and

Option button (left)

back to the previous screen.

Menu/Volume +/Scroll up

receiver volume,

menu system,

In standby mode, press to make

or receive calls,

on and off,

internal call,

page 22.

page 50.

page 17.

.

OK button

page 15.

press to

Talk/Handsfree

page 16.

page 18.

page 77.

BT Calling Features.

11

Inverse black and white display

Backlight comes on when a button is pressed, when
you slide the keypad open and when receiving an
incoming call.

Option button (right)

In standby mode,press to play answer machinemessages.
In talk mode, press to switch secrecy on/off, page 17.
In menu mode, press to confirm a displayed option.

Redial/Pause

In standby mode, press to open the redial list, page 19.
In talk and entry mode, press to insert a pause in a
number, pages 22 & 91.

End call/ Delete/Keypad lock

In standby mode, use to lock the keypad, page 21.
In talk mode, press to end a call, page 16.
In entry mode, press to delete digits.
In menu mode, press and hold to exit and

return to standby

Menu/Volume –/Scroll down

In standby mode, press to access the menu, page 14.
In talk mode, press to decrease the handset

receiver volume,
Use to scroll down through menu options,
phonebook entries and the Calls list.

Keypad

Use to enter digits and characters.

page 14.

page 17.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

12 Getting to know your phone

Standby screen

Shows the time in hours and minutes.

Time

Date

Shows the date in day/month format.

Displayed in standby mode.

Handset name

Number of unanswered calls

in the Calls list.*

Number is only displayed when

telephone icon is flashing.

Mango

15 03

Handset number

1

Displayed in standby mode.

Number of new answering
machine messages.

Handset display icons

Battery levels

Shows handset battery status.
Scrolls when the handset is
charging in the base.

Calls list option

Flashes when you have new
missed calls in the Calls list*.
Steady if there are old viewed
calls.

Phonebook option

Access to phonebook menu.

Answering machine option

Flashes when you have new
messages. Steady if there are
old messages.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Answering machine is on.

Envelope

New text messages in Inbox.

Range

Displayed in standby mode to
indicate handset is in range of
the base. Flashes if you move
out of range.

External call

An external call is being
received or is in progress.

Internal call

An internal call is being
received or is in progress.

Handsfree speaker

Displayed when in handsfree
mode.

Alarm Bell

An alarm is set.

Keypad lock

The keypad is locked.

or these features to work you must

F

*

subscribe to your network provider’s
Caller Display and/or Call Waiting
service. A quarterly fee may be payable.

Base buttons and LEDs

Page/Find handset

Press and release

to page/find

handset(s), page 21.

Press and hold to enter

registration mode

when registering

handsets, page 75.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

13Getting to know your phone

Power/In Use light

On: the power is on.

Flashes: when the

when receiving an

incoming call; during

registration mode.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

(green)

handset is in use;

Message indicator light

Off: answering machine set to Answer Off.
On: answering machine set to Answer On and no messages are

recorded; when playing OGM, memo or incoming message,
during remote access.

Flashes: when set to Answer On and messages are recorded;
when recording an OGM, memo or incoming message.

Flashes quickly: when set to Answer On and the message
memory is full; during 8 second countdown at the end of
message playback.

SIM reader/writer

Insert your mobile
phone SIM card here to
copy to and from the
phonebook, page 27.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

14 Getting to know your phone

Option buttons

Option buttons

Press to select the option displayed
on the screen.

If no buttons are pressed for 15
seconds, the handset returns to
standby automatically.

To create a space between a letter
or word, use the button.

Navigating the menus

Your BT Mango has an easy to use menu system.

Each menu has a list of options, which you can see on
the menu map on the following page.

When the handset is switched on and in standby:

1. Press to open the main menu.

2. Then use and buttons to scroll through the
available options.

3. Press the OK option button to select a menu option or

Back option button to go back to the previous screen.

the

To exit a menu and return to standby, press

and hold .

Character map

Upper case Lower case

Button

1@$¥∑€%/◊ 1@$¥∑€%/

ABC2ДЕЖ abc2даежз

DEF3É∆ def3èé

GHI4 I ghi4i

JKL5 jkl5

MNO6ÑÖO

°

mno6ñöo

Upper case Lower case

Button

PQRS7

Ü0.tuv8úü

TUV8

WXYZ9 wxyz9

!?¡¿&§ 0!?¡¿&§

0

.,”’:;+-=<>*.,”’:;+-=<>

*

#()[]{}_\|~^

U

π

I ∑ pqrs7

#()[]{}_\|~^

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Menu map

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

15Getting to know your phone

Answer

Off
On

Phonebook
menu

No entries stored:

Phonebook menu

Add entry Copy from SIM* Access code*

Entries stored:

Record Memo

Back
OK

Answer
Settings

Answer Mode

Answer And
Record

Answer Only

Outgoing
Message

Answer And
Record

Answer Only

Answer Delay

2 3 4 5 6 7 8

9 TS
Message Alert
Remote Access

Code

TXT Menu

Box selection
(optional)

Write
Message

Inbox
Outbox
TXT Settings
Server

Number
Server

Activation
Sub Address

Checking
Message

Alert
Common Box

Sub Address
User Boxes

Settings
Send Option

Save
Send Option

Notification

BT Service

Helpline
BT 118500
Divert On
Divert Off
Divert Check
Call Wait On
Call Wait Off
Call Wait Check

Handset
Settings

Handset Ringer
Volume

External
Volume

Internal
Volume

Handset Ringer

Melody
External

Melody
Internal

Melody

Handset Ear
Volume

Auto Answer
Handset Name
Language
Warning Tones

Key Tones
Low Battery

Tone
Out Of

Range Tone

Base Settings

Base Ringer
Volume

Base Ringer
Melody

PIN Code
Dial Mode

Tone/Time
Break

Tone/Earth
Pulse/Earth

Restore
Settings

Date & Time
Settings

Set Date
Set Time
Set Alarm

Phonebook list displayed. Use or to scroll to entry, Opt.

Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM copy* Access code* SIM code

To be able to use this feature, you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your B

*

T Mango.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Registration

Register Base
Select Base
De-Register

Handset

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

16

Using the phone

Make an external call

When you make a call, the In Use
light on the base flashes.

Press Back to cancel and return to
standby at any time.

1. Slide open the keypad cover and press . The icon
is displayed.

2. When you hear the dialling tone, dial the number.

Preparatory dialling

1. Slide open the keypad cover and enter the number first.
If you make a mistake, press to delete the last digit.

2. Press to dial.

End a call

1. Press or sllide the keypad cover closed.

Or

Place the handset back on the base/charger.

Call timer

Your handset will automatically time the duration of all
external calls. The handset display shows the call duration
both during and for a few seconds after your call.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Receive a call

When you receive a call, the phone rings and the display
shows

External Call

. The or icon flashes to let

you know if it is an external or internal call.

1. If the handset is on the base, pick it up to answer the call.

Or if the handset is off the base, slide open the keypad
cover and press .

Earpiece/receiver volume

During a call you can adjust the volume of the
earpiece/handset receiver.

1. Press or to increase or decrease the volume.

As you increase or decrease the volume, the displays
show the level.

Caller Display

If you have subscribed to your
network’s Caller Display service, the
caller’s number (or name if stored
in the phonebook) is displayed.
See page 50 for more information.

Auto answer

As long as you have auto answer set
to ON you can just pick the handset
up off the base/charger to answer a
call. If you have switched it off, you
will need to press . Auto answer
ON is the default setting.

17Using the phone

Secrecy

During a call, you can talk to someone nearby without
your caller hearing.

1. Select

Sec option.

and your caller cannot hear you.

2. Select

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Off option to return to your caller.

Secrecy On

appears in the display

18 Using the phone

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Handsfree

Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to
listen to your conversation over the loudspeaker.

Make a call in handsfree

1. Dial the number then press .

2. Press again. The icon is displayed and you hear
your call over the loudspeaker.

3. Press to end the call.

Answer a call in handsfree

When the phone rings:

1. Press twice. The call is transferred to the loudspeaker.

Switch to handsfree during a call

During a handsfree call, press
or to change the volume.

1. During a call, press . The icon is displayed and you
hear your call over the loudspeaker.

To switch handsfree off and return to the handset at any
time, press or press to end the call.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Redial

The last 20 telephone numbers called are saved to a
redial list. You can then select any of the numbers to
redial, delete or copy to the phonebook.

19Using the phone

Redial the last number called

1. Press , wait for the dialling tone then press Redial.

The last number you called is displayed and dialled.

Redial a number from the redial list

1. Press . The last number called is displayed.

2. Use or to scroll through the redial list to the
number you want.

3. Press to redial.

Copy a number from the redial list to the phonebook

1. Press . The last number called is displayed.

2. Use or to scroll to the number you want then
select the

Copy option.

Enter Name

is displayed.

3. Enter a name using the keypad (as shown on page 22)
then select the

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

OK option.

Edit Number

is displayed.

If the number is stored in the
phonebook and a name/number
match is found, the name will be
displayed instead.

If no numbers are stored in the
redial list the display will show

Redial list empty

If the redial number already exists
in the phonebook, the
will not be presented .

Redial numbers can be up to 32
digits long.

Press to delete any unwanted
digits and then enter new ones
using the keypad.

If the phonebook is full the display
will show
number will not be copied. You will
need to delete a number in the
phonebook first, see page 24.

If you decide not to delete, select
the

Save option.

.

Copy option

Directory Full

and the

20 Using the phone

If you decide not to delete, select
the Save option.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

4. Edit the number if you need to, then select the OK
option to confirm.

5. The ringer melody options are displayed. Use or
to scroll through the options. When you hear the melody
you want, select the

Entry Saved

shows

6. Press

and hold to exit and return to standby.

Save option to confirm. Display

.

Delete a redial number

1. Press . The last number called is displayed.

2. Use or to scroll to the number you want then
select the

3. Select the

Del option.

Del option to confirm.

Delete Entry?

displayed.

4. Press

and hold to exit and return to standby.

is displayed.

Entry Deleted

is

Delete all redial numbers

1. Press . The last number called is displayed.

2. Press

If you decide not to delete, select
the

Save option.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

3. Select the

and hold the Del option for 3 seconds.

Dialled Calls?

is displayed.

Del option to confirm.

is displayed.

Redial list deleted

Clear

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

21Using the phone

Keypad lock

You can lock the keypad so that it cannot be used
accidentally while carrying it around.

To lock the keypad:

1. Press then press . The icon is displayed.

To unlock the keypad:

1. Select the Unlock option then press . The display will
return to standby.

Paging

You can alert a handset user that they are wanted or
locate a missing handset.

1. Press on the base. The paged handset(s) rings

2. Press again to stop the paging ring on all handsets.

Or to stop the paging ring on an individual handset,
press any button on the handset or slide open the
keypad cover.

WARNING

If the keypad is locked you will
NOT be able to dial the emergency
numbers 999 and 112.

If you press any button while the
keypad lock is on, the display will

Press Unlock then *

show
then return to standby.

If you have more than one handset
registered to your BT Mango base
you will need to stop the paging
ring on individual handsets. The
paging ring will stop automatically
after one minute if no button is
pressed and your handset will
return to standby.

Paging calls cannot be answered
by a handset.

and

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

22 Using the phone

Entering names

Use the keypad letters to enter
names, e.g. to store

Press

once to enter T.

Press

three times to enter O.

Press

once to enter M.

Writing tips

Press to delete the last
character or digit.

Press or to move
backwards or forwards through
character/digits.

Select

A-a

between upper and lower case.
Press to insert a space.
Use , , and for

other punctuation characters, see
page 14 for full character map.

You
number otherwise the display will
show

To enter a pause in a phonebook
number

Press and a Pwill be displayed.
For more information on pauses,
see page 91.

option to switch

must enter a name and a

Error

.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

255 Name and number phonebook

You can store up to 255 names and numbers in the
phonebook. Names can be up to 13 characters long and
numbers up to 24 digits. You can also select different
ring tones for phonebook entries.

TOM

:

Store a name and number

1. From the standby screen, select the option.

When storing the first entry:

2.

OK to select.

press

When storing further entries: The phonebook list is
displayed, with the first entry highlighted. Press

Add Entry

display

Enter Name

3.
keypad and select

Enter Number

4.
using the keypad and select

Make sure you enter the full telephone number including
the dialling code if you subscribe to a Caller Display
service and want the name of your caller displayed
instead of the number.

Add Entry

is highlighted,

Opt to

, then press OK to select.

is displayed. Enter the name using the

OK option to confirm.

is displayed. Enter the telephone number

OK option to confirm.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

23Using the phone

5. The ringer melody options are displayed. Use or
to scroll through and hear a sample of each melody.
When you hear the melody you want, press
confirm. Display shows

6. Press

and hold to exit and return to standby.

Entry Saved

Save to

.

View/check details for an entry

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll and find the entry you want or
search alphabetically.

3. Select

Opt then press or to display

Show Details

and select OK. All the details for this entry are displayed:
the name, the number, and the selected ringer melody.

4. Press

and hold to exit and return to standby.

Dial an entry

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll and find the entry you want or
search alphabetically.

3. Press to dial the displayed number.

The ringer melody option means
that when you receive a call from a
number stored in your phonebook
the ringtone you choose will be
played.

If there are no entries stored

Directory Empty

To search alphabetically

Press the relevant keypad button,
e.g. for TOM, press then scroll

or through the entries

under T.

will be displayed.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

24 Using the phone

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Edit a name and number

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll and find the entry you want to
edit or search alphabetically.

3. Select

Opt, then use or to display

and select OK.

Edit Name

4.

and the name are displayed. Use to delete
any incorrect characters and and to move through
the characters then enter new ones using the keypad and

OK to confirm.

select

Edit Number

5. Use to delete any incorrect digits, then enter new
ones using the keypad and select

6. The ringer melody options are displayed. Use or to
scroll through the options. When you hear the melody you
want, press

7. Press

Save to confirm. Display shows

and hold to exit and return to standby.

Edit Entry

is displayed.

OK to confirm.

Entry Saved

.

Delete a name and number

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll to the entry you want to delete.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

25Using the phone

3. Select Opt, then use or to display

Delete Entry

and select OK.

4.

Delete Entry?

Del to delete,

Select

5. Press

and hold to exit and return to standby.

and the entry details are displayed.

Entry Deleted

is displayed.

Copy an entry to another handset

When you have more than one handset registered to
your BT Mango base, you can use this feature to copy
entries between handsets.

1. Select the option. The phonebook entry you used last
is displayed.

2. Use or to scroll to the entry you want to copy.

3. Select

Opt, then use or to display

Copy Entry

and select OK.

4. Using the keypad, enter the number of the handset you
want to copy to and select

Entry to Handset X

At the receiving handset: the display shows

5.
Select

OK to confirm. The display then shows

From Handset X

. When copying is complete the new

OK. The display shows

(where X is the selected handset).

Copy Entry?

Copy

Copying

entry will be displayed in the phonebook list.

If you decide not to delete, select

Save option.

the

.

If you enter a handset number that
is not available you will see the

Copy Entry Fail

message

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

26 Using the phone

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

When you have more than one
handset registered to your BT
Mango base, you can use this
feature to copy the entire
phonebook from one handset to
another. This means that in a few
minutes, you can have all your
phonebook contacts stored on
another handset ready to make
calls.

Problems copying numbers

If you try to copy a phonebook
entry to another handset and the
other handset is switched off, out
of range, or the number of the
handset you have entered is
unavailable, you will hear the error
tone.

If you try to copy the entire
phonebook to another handset and
the other handset is switched off,
out of range, or the number of the
handset you have entered is
unavailable,
will be displayed.

Stored ringer melodies you have
assigned to phonebook entries are
specific to the BT Mango and will
therefore not be copied to another
type of handset.

Copy Phonebook Fail

6. At the original handset the display shows

Copying

and a

beep confirms that the entry has been copied successfully.

7. Press

and hold to exit and return to standby.

Copy the entire phonebook to another handset

1. Select the option. The phonebook entry you used last
is displayed.

2. Select

Opt, scroll to

Copy Phonebook

and select OK.

3. Using the keypad, enter the number of the handset you
want to copy to and select

Phonebook to Handset X

OK. The display shows

(where X is the selected handset).

4. At the receiving handset the display shows

Phonebook?

shows

. Select OK to confirm. The display then

Copying From Handset X

. Each entry will then be

Copy

Replace

copied in turn.

At the original handset the display shows

5.

Copying

and a

beep confirms all entries have been copied successfully.

6. Press

and hold to exit and return to standby.

Copy to or from a SIM card

1. Insert the SIM card into the SIM READER slot on the side
of the base.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Menu

Menu

Menu

Menu

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

27Using the phone

2. Select option. The phonebook entry you used last is
displayed.

3. Select

Opt, then use or to to display

SIM Copy

and select OK.

4. Use or to display either

Copy to SIM

5. The display will show

and select OK.

Please Wait

Copy from SIM

while it checks your

or

SIM card, followed by one of the below results:

Copying

will be displayed, followed by the entry name if
copying an entry or by % checked if reading a blank SIM
entry until copying is completed. Once complete the
number of entries copied will be displayed. If the
phonebook is full,

Directory Full

will be displayed.

Or

Please Insert SIM Card

will be displayed, if you have
not already inserted the SIM card into the base. Insert
the SIM card now and follow the above instructions.

Or

SIM card PIN code:

PIN protected. Enter your SIM PIN code and press

will be displayed if your SIM card is

OK.

If the correct code is entered, copying will begin as
detailed above. If the incorrect PIN is entered,

SIM Card PIN

is displayed and the display will return to

Incorrect

the PIN entry screen. If you enter the incorrect PIN a
second time (including attempts made on other devices),

With the SIM copy feature you can
copy entries from SIM card to
phonebook or from phonebook to
SIM card. So within minutes, you
can have all your mobile contacts
saved onto your landline phone for
quick and easy dialling.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

M

enu

M

enu

28 Using the phone

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

If your BT Mango is connected to a
switchboard, you may need to
enter an access code in the dialling
sequence to be able to connect to
the outside line.

The access code will not be used
when you dial the number yourself
(rather than for example from the
phonebook) to allow you to make
calls to other switchboard
extensions.

SIM Country Code

These settings control the
conversion of numbers from mobile
format which may include +44 and
may have the 0 removed from the
area code. You should not normally
need to alter these settings if you
are using your BT Mango in the UK
and your mobile to call UK
numbers. If this is not the case,
then please call the BT Mango
Helpline for assistance on 0870
605 8047.

The PIN number will be displayed
as asterisks for security reasons.

You will hear a sample ring for all
settings (except Off).

SIM PIN Error

is displayed and the display will return to

the phonebook menu.

Access code

1. Select option.

2. Use or to select

On and Off are displayed as options. Either, select On to

3.
activate prefix dialling.

Access code

Code:

is displayed. Enter the

prefix you require, e.g. 9 and select

and press OK.

OK. You will hear a

confirmation beep and the display will return to the
phonebook menu. Or, select

Off to deactivate prefix

dialling. The display will return to the phonebook menu.

Change the SIM code

1. Select the option. The phonebook entry you used last
is displayed.

2. Select

Opt, scroll to

3. Use or to select either

Code

or

International Code

4. Using the keypad, enter the dialling code and select

SIM Code

and select OK.

Country Code,National

and select OK.

Save.

You hear a confirmation beep.

5. Press

and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Handset settings

Handset ringer volume

1. Press or until
then select the

2.

Handset Ringer Volume

3. Press or to display either

Internal Volume

4. The current setting is highlighted. Press or to
highlight the volume you require.

5. Select the

6. Press

Handset ringer melody

1. Press or until
then select the

2. Press or until
displayed then select the

3. Use or to choose between

OK option. You will hear a confirmation tone.

and hold to exit and return to standby.

Internal Melody

4. The current melody is highlighted and played. Press
or to highlight the melody you want.

Handset Settings

OK option.

is displayed, select OK option.

External Volume

then select the OK option.

Handset Settings

OK option.

Handset Ringer Melody

OK option.

External Melody

then select the OK option.

is displayed

is displayed

is

29

The handset has 6 ringer volume
settings: Off and 1–5 where, 1=low
and 5=high.

The default setting is 5.

or

You will hear a sample ring on each
button press.

The handset has 15 ringer
melodies to choose from,
5 standard and 10 polyphonic.

or

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

30 Handset settings

The handset has 5 earpiece volume
settings. The default setting is 3.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

5. Select the OK option. You will hear a confirmation tone.

6. Press

and hold to exit and return to standby.

Handset earpiece volume

1. Press or until
then select the

2. Press or until
then select the

Handset Settings

OK option.

Handset Ear Volume

OK option.

3. Press or to select the volume you want and
select the

4. Press

OK option to confirm.

and hold to exit and return to standby.

Auto answer

If you set Auto Answer to ON, when you receive an
incoming call and the handset is in the base, you can pick
it up to answer the call. You do not need to press .

1. Press or until
then select the

2. Press or until
select either the

Handset Settings

OK option.

Auto Answer

On or Off option and you will hear a

confirmation tone.

3. Press

and hold to exit and return to standby.

is displayed

is displayed

is displayed

is displayed then

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Handset name

If you are using more than one handset with your BT
Mango base, you can give each handset a personalised
name to easily distinguish between the handsets.

1. Press or until
then select the

2. Press or until
select the

OK option.

Handset Settings

OK option.

Handset Name

is displayed

is displayed then

3. Press to delete unwanted characters and enter a new
name using the keypad.

4. Select the

OK option and you will hear a confirmation

tone.

5. Press

and hold to exit and return to standby.

Display language

You can change the language that is shown on your
handset display.

1. Press or until
then select the

OK option.

2. Press or until
the

OK option.

Handset Settings

Language

is displayed then select

is displayed

3. Press or to select the language you want.

The maximum number of
characters is 11.

The available languages include
English, Français, Deutsch, Italiano
and Espanol.

31Handset settings

31

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

32 Handset settings

If you switch the handset key tones
off, you will not hear any
confirmation tones when altering
settings.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

4. Select OK option and you will hear a confirmation tone.

5. Press

and hold to exit and return to standby.

Warning tones

Your BT Mango allows you to set beeps/warning tones to
alert you to various situations.

You can set a confirmation beep to sound each time a
keypad button is pressed and you can set a warning beep
to sound when the batteries are low or when your
handset goes out of range.

1. Press or until
then select the

2. Press or until

OK option.

select

3. Press

or to select either

battery tone

Handset Settings

OK option.

Warning Tones

or

Out of range

4. With the warning tone you want displayed, select either
the

On or Off option and you will hear a confirmation

tone.

5. Press

and hold to exit and return to standby.

is displayed

is displayed then

Key tones,Low

tone.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Base settings

Base ringer volume

1. Press or until
select the

2.

Base Ringer volume

3. Press or to highlight the volume you require.

4. Select the

5. Press

Base ringer melody

1. Press or until
select the

2. Press or until
then select the

3. The current melody is highlighted and played. Press
or to highlight the melody you want.

4. Select the

5. Press

OK option.

OK option. You will hear a confirmation tone.

and hold to exit and return to standby.

OK option.

OK option. You will hear a confirmation tone.

and hold to exit and return to standby.

Base Settings

is displayed, select OK option.

Base Settings

Base Ringer melody

OK option.

is displayed then

is displayed then

is displayed

33

The base has 6 ringer volume
settings: Off or 1 to 5. The default
setting is 5.

You will hear a sample ring for all
settings (except Off).

The base has 5 ringer melodies to
choose from.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

34 Base settings

For security when you enter each
digit of the PIN code it will be
displayed as asterisks.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

PIN code

Your BT Mango has a security PIN code which you will
need to change some of the base settings. The default
setting is 0000. You may want to change this to prevent
unauthorised changes to your settings.

1. Press or until
select the

OK option.

2. Press or until

OK option.

the

3.

PIN Code?

is displayed. Enter the current 4 digit PIN

code and select the

NEW PIN?

4.
select the

Confirm PIN?

5.

is displayed. Enter a new 4 digit PIN code and

OK option.

and select the

6. Press

and hold to exit and return to standby.

Base Settings

PIN Code

OK option.

is displayed. Re-enter the new PIN code

OK option.

is displayed then

is displayed then select

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Dial mode

1. Press or until
select the

OK option.

2. Press or until

OK option.

the

Base Settings

Dial mode

is displayed then select

is displayed then

3. Press or to highlight the dial mode you want.

4. Select the

5. Press

OK option. You will hear a confirmation tone.

and hold to exit and return to standby.

Restore default settings

You can restore your BT Mango to its default (original)
settings. Please note this will delete your phonebook,
redial and calls list.

1. Press or until
select the

OK option.

2. Press or until
then select the

PIN Code?

3.
select the

is displayed. Enter your 4 digit PIN code and

OK option. After a few seconds the handset

Base Settings

Restore settings

OK option.

is displayed then

is displayed

power switches off and the base beeps. The handset will
then switch itself back on and show the standby display.

35Base settings

Your BT Mango is pre-set to Tone
dialling. The dial mode options are
Tone (Time Break/Earth) or Pulse
(Earth).

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

36 Base settings

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Default settings

Handset Name . . . . . . . . . . . . . . . . . Handset 1

Low Battery Tone . . . . . . . . . . . . . . . ON

Out of Range Tone . . . . . . . . . . . . . . ON

Key Tones . . . . . . . . . . . . . . . . . . . . ON

Auto Answer ON

Handset Internal Ringer Melody . . . . 1

Handset Internal Ringer Volume . . . . 5

Handset External Ringer Melody . . . . 1

Handset External Ringer Volume . . . . 5

Earpiece Volume . . . . . . . . . . . . . . . . 3

Handset Language . . . . . . . . . . . . . . English

Phonebook . . . . . . . . . . . . . . . . . . . . Empty

Calls List . . . . . . . . . . . . . . . . . . . . . Empty

Redial List . . . . . . . . . . . . . . . . . . . . Empty

Base Ringer Volume . . . . . . . . . . . . . 5

Base Ringer Melody . . . . . . . . . . . . . 1

PIN code . . . . . . . . . . . . . . . . . . . . . 0000

Pause . . . . . . . . . . . . . . . . . . . . . . . . 3 Seconds

Dial Mode . . . . . . . . . . . . . . . . . . . . Tone/TBR

Key Lock . . . . . . . . . . . . . . . . . . . . . OFF

Alarm . . . . . . . . . . . . . . . . . . . . . . . . OFF

Date and Time . . . . . . . . . . . . . . . . . 12:01 01/01

SMS Incoming SC Number 1 . . . . . . . 0800 587 52

SMS Outgoing SC Number 1 . . . . . . . 1470P1709400

SMS Incoming SC Number 2 . . . . . . . Empty

SMS Outgoing SC Number 2 . . . . . . . Empty

SMS Common Box Sub Address . . . . 9

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Date, time and alarm

Date and time

If you subscribe to a Caller Display service from your
network provider the time will be set when you receive
your first call.

If you need to manually set the date and time, please
refer to page 9 for instructions.

Alarm

You can use your BT Mango as an alarm clock.

Set/cancel an alarm

1. Press or until
then select the

2. Press or until
Select the
highlighted.

Or, select the
point 6.

3. Enter the time you want the alarm to sound in 24-hour
format, using 2 digits for the hour and 2 for the minutes,
eg. for 07:30am, press

On option to set an alarm. The first digit is

Date & Time Settings

OK option.

Alarm Setting

Off option to cancel the alarm. Then go to

0, 7,3, 0 then select the OK option.

is displayed

is displayed.

37

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

38 Date, time and alarm

Select

Once

for a one-off alarm,

if you want the alarm to ring

Daily

at the same time every day.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

4. Press or to select an alarm melody, then select

OK option.

the

On

5. Press or to select
select the

6. Press

OK option. You will hear a confirmation tone.

and hold to exit and return to standby.

Silence the alarm

1. When the alarm sounds, press the STOP option button.

Once orOn Daily

, then

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Answering machine

Your BT Mango can digitally record up to 11 minutes of
messages, with each message lasting a maximum of 3
minutes. As well as recording incoming messages, you
can record memos for other users.

You can operate your answering machine from:

the handset.

•

remotely, from any other Touchtone™telephone, see

•

page 47.

Your BT Mango comes with two pre-recorded outgoing
messages, Answer and Record or Answer Only, but if you
wish you can record your own.

You will need to set the date and time (if you have not
already done so) so that you will know when each
message was received,

Setting up the answering machine

Switch the answering machine on/off

1. Press or , to open the menu and display
The current status (Off or On) is highlighted.

2. If you want to change the status, select
or ON option button. Your chosen setting will be
announced and then the display will return to standby.

see page 9.

Answer

either the OFF

If you have selected Answer Only

.

mode the caller will hear an
advisory announcement only, and
will not be able to leave a
message, see page 42.

39

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

40 Answering machine

For more information on time saver
setting,

see page 48.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Answer delay

Answer delay sets the number of times your BT Mango
will ring before the answer machine picks up your call
and starts playing the outgoing message.

You can change this setting to between 2–9 rings or
time saver. The default setting is 6 rings.

To change the answer delay setting

1. Press or until the display shows
and select the OK option.

2. Press or until the display shows
and select the OK option.

3. Use or to highlight the setting required between

2

and 9or

4. Press

Time Saver

and select the OK option.

and hold to exit and return to standby.

Answer Settings

Answer delay

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Audible message alert

When you have new messages, with the audible message
alert switched on, you will hear a beep every 10 seconds.

To set audible message alert

With the answering machine ON and in standby mode:

1. Press or until the display shows
and select the OK option.

2. Press or until the display shows
and select the OK option.

3. The current setting is highlighted. Press
button to switch on or press
switch off. An announcement will confirm the setting.

OFF option button to

Answer Settings

Message Alert

ON option

41Answering machine

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

42 Answering machine

Outgoing messages

Answer and Record

The pre-set Answer and Record
outgoing message, that allows
your caller to leave a message, is

“Hello, your call cannot be taken at
the moment, so please leave your
message after the tone”.

Your Answer and Record outgoing
message can be up to 3 minutes
long and will replace the pre­recorded message.

Answer Only

The pre-set Answer Only outgoing
message, where callers hear an
announcement but cannot leave a
message, is “Hello, your call cannot be

taken at the moment and you cannot
leave a message, so please call later”.

When recording your Answer Only
message, remember to advise your
caller that they will not be able to
leave a message.

Your Answer Only message can be
up to 11 minutes long (maximum
recording length) and will replace
the pre-recorded message.
However, you should try to keep
your message short to allow time
for recording memos, or incoming
messages when using Answer and
Record mode.

To reinstate the pre-recorded
message,

see page 44.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

The outgoing message is the message a caller first hears
when the answering machine picks up their call. There
are 2 pre-recorded outgoing messages to choose from
(see note left) or you can record your own.

Record your own outgoing message

1. Press or until the display shows

Answer Settings

and select the OK option.

2. Press or until display shows

Outgoing message

and select the OK option.

3. Press or until display shows either

record

or

Answer only

The display shows

New

options

4. Select the
you will hear,

recording, press square”

and

New option. Place the handset to your ear,

“Please speak after the tone. To end

and select the OK option.

Outgoing message

Play

.

.

Answer and

together with

6. After the tone, speak your message clearly into the
handset and press
announce,

# to end recording. The prompt will

“Your outgoing message is”, and your message

will be played back to you.

Please note that to hear the outgoing message, you will
need to put the handset to your ear or press to hear
it in handsfree mode.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Check your outgoing message

1. Press or until the display shows

Answer Settings

and select the OK option.

2. Press or until display shows

Outgoing message

and select the OK option.

3. Use or to display either:

Answer Only

4. Display shows

and select the OK option.

Outgoing Message

and the machine will announce for example,

and record outgoing message is…”

Answer & Record

, select the Play option

“Your answer

, and your message will

be played back to you.

Select the outgoing message answer mode

1. Press or until the display shows

Answer Settings

and select the OK option.

2. The display shows

Answer mode

3. Use or to display either:

Answer only

and select the OK option. Your chosen

, select the OK option.

Answer & Record

outgoing message will be announced via the handset.

43Answering machine

To hear the current OGM before
recording a new one, select the

Play option.

When recording your own Answer
Only outgoing message, please
remember not to invite the caller

or

to leave a message, as the Answer
Only mode will not record
incoming messages.

or

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

44 Answering machine

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Re-instate the pre-recorded outgoing message

You can delete your own outgoing message and go back
to using the pre-recorded outgoing message.

1. Press or until the display shows
and select the OK option.

2. Press or until the display shows

message

3. Use or to select either:

Answer only

4. The display shows
option to delete your own outgoing message and
reinstate the default outgoing message.

and select the OK option.

and select the OK option.

Outgoing message

Using the answering machine

Answer Settings

Outgoing

Answer & Record

. Select the Del

or

Message playback

1. Select the option. The display shows
along with number of new messages (New) and the total
number of old and new messages (All).

To play new message(s) only:

2.

Select the New option. Your new messages will be
played.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Play Messages

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

To play all messages (old and new):

Select the All option. All your messages will be played in
the order they were received.

At the start of each message, the number of the
message is announced and displayed. At the end of each
message the day and time the message was received are
announced.

During playback, you can select the following options:

• Press << once to repeat the current message.

• Press

• Press

• Press

<< twice to play the previous message.

DEL to delete the current message.

>> to play the next message.

At the end of playback:

You will hear, “End of messages. To delete all messages
press delete”.

counts down from

• Select the

Display shows End of messages and

8-0.

Del option during the countdown to delete all

messages.

OR, if you do not want to delete messages, select the

Save option.

If you select a message to be
deleted, it will be deleted at the
end of playback after the 8 second
countdown and confirmation tone.

If you decide not to delete, select
the

SAVE option.

45Answering machine

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

46 Answering machine

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Record a memo

You can record a memo message for another user of your
BT Mango. Your memo can be up to 11 minutes
(maximum recording time), but you should try to keep it
short to leave space for other messages.

1. Pick up the handset. Press or until the display

Record Memo

shows

2. You will hear, “

recording press square

3. After the beep, speak your memo clearly into the
handset. While recording, the display will show

Recording Press #

4. Press to end recording.

5. The display will return to the standby screen. Your memo
is now stored and can be played back in the same way as
incoming messages.

and select the OK option.

Please speak after the tone. To end

”.

.

To End

Call screening

When the answering machine is on and takes a call, you
can use the loudspeaker to listen to the caller leaving a
message. You can then identify the caller and decide
whether to take the call in person.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

To screen a call (when the handset is off the base)

1. When your BT Mango rings, select the Screen option.
You can hear your caller begin to leave a message. The
display shows

Screening

and

Talk

above the right hand

option button.

2. If you want to interrupt and speak to the caller select the

Talk option. Recording will stop automatically.

3. If you want to end call screening and let the answering
machine take the call and finish recording the message,
press .

Remote access

You can operate your answering machine from any
Touchtone
entering a 3 digit security PIN. Using a PIN code
prevents other people from accessing your machine
without permission.

™

phone by calling your BT Mango and

47Answering machine

You can adjust the call screening
volume using the or
buttons.

IMPORTANT

You should change the security PIN
from the original setting of 000.

It is advisable to make a note of
your new PIN code and keep it
somewhere safe.

Change the remote access PIN code

1. Press or until the display shows

Answer Settings

and select the OK option.

2. Press

DOWN until the display shows

select the

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

OK option.

Security Code

and

48 Answering machine

Time saver

When you ring in to access your
messages remotely, if your
answering machine is set to time
saver and you have new messages
it will answer after 2 rings, if you
do not have any new messages, it
will answer after 6 rings. This
means you can hang up after 3
rings knowing you have no new
messages, saving you time and the
cost of the call.

You cannot use this feature if you
have BT Answer 1571 or Call
Minder active as the call will be
intercepted before the 20 rings.

Your handset will automatically
return to standby if no button is
pressed for 8 seconds or more.

If you have any new messages they
will be played after you have
entered your security PIN code.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

3. Display shows current PIN code (default 000) and you
“Please enter new security code”. Enter a 3-digit PIN

hear,
code of your choice and select the

4. Your PIN code is announced.

5. Press

and hold to exit and return to standby.

Switch your answering machine on remotely

If you forget to switch your answering machine on, you
can do it remotely from another phone.

1. Dial your telephone number and let it ring. After 20 rings

you will hear your outgoing message.

2. Press

3. Press

*, then enter your security code.

7 within 8 seconds. You will hear “Answer On” and

your answering machine will switch on ready to answer
incoming calls.

To check for messages

1. Dial your phone number. When you hear your outgoing

message, press

*. You will hear, “Please enter your security

code”.

2. Enter your 3 digit code. You will hear, “You have ‘n’ new

messages” and they will be played back. If you have no

OK option.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

new messages, you will hear, “You have no new messages,

to hear main menu press 1”.

Operating your answering machine remotely

When you have accessed your answering machine
messages, you can press to hear the remote access main
menu options.

Simply follow the instructions you hear:

“To play all messages, press 2”.

“To play new messages, press 3”.

“To skip back during messages, press 4”.

“To delete during messages, press 5”.

“To skip forward during messages, press 6’”.

“To set answer on or off, press 7”.

“To hear the outgoing message menu, press 8”.

“To set a new security code, press 9”.

“To hear main menu again, press 1”.

49Answering machine

If you enter the incorrect PIN code
you will be allowed one further
attempt, if it is still incorrect you
will hear, “Thank you for calling”,
and your BT Mango will hang up.

If no button is pressed for 8
seconds or more your BT Mango
will hang up.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

50

BT Calling Features

IMPORTANT

To use Caller Display you must first
subscribe to the service from your
network provider. A quarterly fee
may be payable. For more
information on BT Calling Features
call BT free on 0800 800 150.

It may take a couple of seconds for
the display to show the telephone
number or name for an incoming
call. The display will initially display
External Call followed by the
number.

To ensure that the caller’s name is
displayed, make sure you have
stored the full number, including
the dialling code in the
phonebook.

Caller Display

If you have subscribed to a Caller Display Service, you
will be able to see your caller’s number on your handset
display (provided it is not withheld) prior to answering
the call.

If your caller’s name and number are stored in the
phonebook and a name/number match is found, you will
see the caller’s name on the display instead.

Calls list

The Calls list holds up to 50 telephone numbers and they
are stored in the order they were received. The caller’s
details are stored in the Calls list whether you answered
the call or not. If a call is received when the list is full, the
oldest entry will be deleted automatically.

When a new call is received in the Calls list the icon
will flash on the display and the calls counter above the
icon shows how many new calls you have received.

View and dial from the Calls list

1. Select the option. The most recently received number

or name is displayed. The icon will flash when a call is
new (has not yet been viewed).

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

51BT Calling Features

2. Use or to scroll through the list.

3. To dial a displayed number, press . The number will
be dialled automatically and the display will show

Dialling

Or, Press

.

and hold to exit and return to standby.

When all new calls have been viewed the icon will
stop flashing.

Copy a Calls list number to the phonebook

1. Select the option. The most recently received number
or name will be shown.

2. Use or to scroll through the list to the number
you want.

3. Select the

Copy option,

4. Enter a name using the keypad, then select the

Enter Name

is displayed.

OK

option.

Edit Number

5.

is displayed. Select the OK option to

confirm.

6. The ringer melody options are displayed, use or
to scroll through the options. You will hear a sample of
each melody, when you hear the one you want select the

Save option to confirm. Display shows

7. Press

and hold to exit and return to standby.

Entry Saved

.

Your BT Mango can display
numbers up to 20 digits and
names up to 13 characters.

If a caller has withheld their
number,

Withheld

will be displayed.

If the number is unavailable,

Unavailable

If the call is from an international
number,
displayed.

If the call is from the operator,

Operator

If the call is from a payphone,

Payphone

If the call is from a ringback
request,
displayed.

See ‘Entering names’ and ‘Writing
tips’ on page 22.

If you need to edit the number, use

END to delete any unwanted

digits, then enter new ones using
the keypad.

will be displayed.

International

will be displayed.

will be displayed.

Ringback

will be

will be

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

52 BT Calling Features

If you decide not to delete, select
the Save option.

If you decide not to delete, select
the Save option.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Delete a Calls list number

1. Select the option. The most recently received number
or name will be shown.

2. Use or to scroll through the list to the number
you want.

3. Select the

Del option.

Delete Entry?

the entry are displayed.

4. Either select

Ye s to confirm.

and then the next entry in the Calls list or

5. Press

and hold to exit and return to standby.

Delete the whole Calls list

1. Select the option. The most recently received number
or name will be shown.

2. Select

3. Select the

and hold the Del option for 2 seconds.

Calls List?

is displayed.

Del option again to confirm.

deleted

is displayed and then the standby screen.

and the details for

Entry Deleted

No to cancel.

Calls list

is displayed

Clear

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Call Waiting

With Call Waiting, during a call, if another caller is trying
to reach you, you will hear a soft beep every 5 seconds.

If you have also subscribed to a Caller Display service,
the caller’s number (or name if stored in the phonebook)
will be shown on the display for 20 seconds, after this
time the display will return to your first caller’s details.

Instead of the engaged tone, the second caller will hear
an announcement to hold as you are aware that they
are waiting.

To use Call Waiting

To answer the second call, without disconnecting from your
first caller:

1. Press Int. The first caller will be put on hold.

2. Press

1. Press to end the call with the first caller. The

2. Press and continue your conversation with the

Int again to return to the first caller, and then press

it each time you want to switch between the two callers.

To disconnect the first call and take the waiting call:

handset will then ring.

second caller.

IMPORTANT

To use Call Waiting you must first
subscribe to the service from your
network provider. A quarterly fee is
payable.

For more information on BT Calling
Features call BT free on 0800 800

150.

The Call Waiting beep is not
audible to the person you are
speaking to.

53BT Calling Features

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

54 BT Calling Features

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Voice Mail/Message Waiting

If you are connected to a compatible switchboard/PBX
and you have new voice messages waiting, the icon
will flash in the display to alert you.

You can see the date and time the call was received and
the number for your voice mail server provider when you
view the Calls list (
number in the Calls list, press to dial the server
number and then follow the instructions given to access
your messages.

see page 50). While viewing the

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

BT Services

By selecting the BT Services menu you can access a
range of useful pre-stored numbers and further BT
Calling Features.

These are:

BT Mango Helpline

•

BT 118500

•

Call Divert On

•

Call Divert Off

•

BT Mango Helpline

1. Press or , until
select the

Helpline

2.

OK option.

is displayed, press . The BT Mango

Helpline number will be dialled automatically.

BT 118500 (Directory Enquiries)

1. Press or , until
select the

OK option.

2. Press or , until

. BT’s Directory Enquiries 118500 will be

automatically dialled.

Call Wait On

•

Call Wait Off

•

Call Wait Chk

•

Call Divert Check

•

BT Service

BT Service

BT 118500

is displayed then press

is displayed then

is displayed and

IMPORTANT

To use BT Services and BT Calling
Features you must first subscribe
(if required) to the relevant service
from your network provider. A
quarterly fee may be payable.

For more details on BT’s Calling
Features, call BT free on 0800 800

150.

If you are not connected to the BT
network, some of these services
may not be available. Please
contact your network provider.

Call Diversion services may allow
other divert options. Check with
your network provider for details.

For further information, see the BT

eatures user guide

Calling F
supplied when you subscribe to the
services of your choice.

55Section

55

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

56 BT Services

Call Divert will divert all incoming
calls to another number of your
choice.

Call Waiting lets you know if
another person is trying to contact
you while you are on a call. If a
second caller rings you will hear a
beep in the handset. Providing
you have also subscribed to Caller
Display, the screen will show the
caller’s details.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Call Divert on/off/check

1. Press or , until
select the

OK option.

BT Service

2. Press or , until either

Divert Check

is displayed and press .

3. Follow the spoken instructions, or listen for
confirmation/status of your instructions

Call Waiting on/off/check

1. Press or , until
select the

OK option.

BT Service

2. Press or , until either

Off

or

Call Wait Chk

is highlighted and press .

3. Listen for confirmation of your instructions or hear the
status of your Call Waiting.

is displayed and

Divert on,Divert Off

or

is highlighted and

Call Wait on,Call Wait

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Edition 4 – 18.05.06 – 7461

Text messaging

Welcome to the BT text messaging Service on your BT
Mango. Your BT Mango can send and receive text
messages from participating mobile networks and
compatible landline telephones in the UK.

The fixed line text service is provided under BT’s terms
and conditions for telephone service. These can be found
by visiting the BT.com website at:
http://www.bt.com/terms/tor.htm

Subscribe to the text messaging service

When you send your first text message from your BT
Mango you will automatically be registered for the
service.

On receipt of your first text through the service, the
system will send you a welcome text message back.

You may also register by sending the word ‘R
00000 upon which you will receive a confirmation
message.

Cost of the fixed line service

There is no subscription charge (other than the
subscription to Caller Display). Visit the BT.com website
(www.bt.com) to find out how much it costs to send a
text message (depends upon your call package).

egister’ to

IMPORTANT

You must subscribe to your
Network Provider’s Caller Display
service so that you can use text
messaging and you must not
withold your telephone number.
A quarterly fee may be payable,
please contact your network
provider for more details.

You may also send messages to
landline phones that are NOT text
compatible. Messages to non­compatible lines will be connected
to voice text and delivered in
spoken words to the telephone as
a call. Please note that the
conversion can translate common
abbreviations and smileys etc, but
to ensure maximum clarity of
message delivery, abbreviations
etc should be used sparingly.

57

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

58 Text messaging

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

At any time, press Back to go back
to the previous screen, or press
and hold END to cancel and return
to standby.

For quick access to the SMS menu,
press

OK from standby mode.

For more information on personal
user boxes (sub-addresses), see
page 68.

Select the
incorrect characters.

Use or to move the cursor
through the text, if you want to
insert/delete text.

For help with entering text, see
page 60.

In the middle of the display, above
the middle option button the
number of remaining characters is
displayed.

Clear option to delete

Send a text message

1. Press or , until

TXT Menu

is displayed. Select the

OK option.

2.

If you have set up personal user areas, press or to
highlight the user area you want and press
your sub-address PIN code and press

OK. Enter

OK.

If you have not set up any user areas continue to point 3.

3.

Write Message

4. Use the keypad to write your message then select

is displayed. Select the OK option.

Opt.

5. You can now use or to scroll and choose from
the following options:

Send to

– Select OK.

Either enter the number you want to send to using the
keypad and select

OK.

OR, select to open the directory and scroll or
to search for the name you want and select

OK.

OR, select to open the Calls list and scroll or
to search for the name/number you want and select

OK again to confirm and view the sending mode

Select
options:

Text

or

Fax

Press or to select

and select OK.

OK.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Additionally, you can select Opt to display further sending
options:

Either press or to display

Save

and select OK.

Or

Add Symbols

message. Select

– use to insert punctuation into a text

OK to display the choice of symbols.

Scroll or to the symbol you want and select
The symbol is added to your text at the cursor.

Insert number

message. Select
and select

– use to insert a number into a text

OK. Enter the number using the keypad

OK. The number is added to your text at the

cursor.

Save

– to save a message in the Outbox for sending

OK.

later. Select

Delete

– to delete a message. Select OK.

Message?
Deleted

and

is displayed. Or select Save to cancel deletion

Message Saved

Message Saved

is displayed. Select Del to delete,

is displayed.

6. When sending a message, the display shows
, then

Message

Sending TXT

the message is sent successfully

is displayed.

Delete

Message

Sending

during transmission and if

Message Sent

59Text messaging

Save – will save to outbox so
messages can be sent/completed

OK.

.

later.

If the text is unsuccessful, the

Unable to send

message
displayed.

In order to send and receive text
messages you must not withhold
your number. On most networks if
you normally withhold your
number the 1470 prefix presents
your number for you.

Receiving a call while writing a
text

If you are writing a text and you
receive a call the text will be lost.

Messages stored without a number
are saved messages that have not
been sent.

will be

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

60 Text messaging

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Two text phones connected
to the same phone line

In some instances Text messages
will not be received where 2 text
messaging products are plugged
into the same telephone line e.g.
two text phones. To correct this
problem there are 2 possible
resolutions;

Users can either set up sub
addressing numbers 5 to 8
(assuming addresses 1 to 4 have
been employed for the user areas)
on the other devices. It is also
important to note that a text
message sent without a sub­address digit appended to the
destination number will only be
received on a product with sub­address of 9.

Sub address setting is clearly
described on page 68.

Alternatively the other device(s)
must be unplugged or have receive
text disabled (please refer to the
product documentation) to enable
incoming text messages on the
primary device.

Sent messages are stored in the Outbox

Your BT Mango’s outbox is like a redial list. It holds a
copy of the latest sent messages, up to a maximum of
50*. Each message has details of the number where the
message was sent, the time and the date it was sent.

Saved messages are stored in the Outbox

If you save a message to complete and/or send later it
will be stored in the outbox. Messages that have not
been sent, will not show a telephone number with the
message details.

Received messages are stored in the Inbox

Your BT Mango can store up to 50* messages.

Entering text

A single text can be up to 160 characters. The number of
characters still available to use is shown above the
middle soft key in the display as you enter each
character.

For sentence case, select Abc
For upper case, select ABC

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

61Text messaging

For lower case, select abc
To enter numbers, press

and hold .

Standard text entry

With standard text entry you can enter a word by
pressing each letter button a number of times to display
the character you want on the screen. For example, to
write the word “Hello”, press twice, twice,
three times, three times and three times.

Receiving and reading text messages

When you receive a new text message, the icon
flashes in the display and you will hear the new message
alert beeps (provided the alert beeps are set to on).

1. Press or ,

TXT Menu

option.

If you have set up personal user areas, press or to

2.

highlight the user area you want and select the
option. Enter your sub-address PIN code and press OK.

If you have not set up any user areas continue to point 3.

3. Press or until

is displayed. Select the OK

Inbox

is displayed. Select OK.

OK

If there is a problem sending a
message the display shows

and the handset returns

to send

to standby. If you open the Outbox
the message is marked

Maximum number of messages
across Inbox and Outbox is 50.

Unable

Not Sent

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

62 Text messaging

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Writing tips for standard text
entry

1. If you make a mistake, press

Clear to delete the last

character or digit to the left of
the cursor.

2. Press or to move the
cursor. Characters/digits are
entered to the left of the cursor.

3. Press and release to insert
a space.

4. Press three times to add a
smiley.

5. Press as a shortcut to the
‘insert symbol’ table, then use

or to highlight the
symbol you want and select
to insert it into your message.

6. To enter a number, press

hold

the required number
button until the number is
displayed.

7. Press

Back to go back to the

previous screen.

8. The cursor automatically moves
to the right after a couple of
seconds. So when the next
letter is on the same button as
the one you have just entered,
wait for the cursor to move to
the right before trying to
enter it.

See page 14 for the complete
character map.

OK

and

4. The first (newest) message is displayed. To view the full

details for this message

select the OK option.

Or

To view the details for another message

, press or
to scroll and highlight the message you want and then
select the

OK option.

For each message, you will see:

• The sender’s name (if the sender’s details are stored in
your directory and a name/number match is found),
otherwise you will see the sender’s number.

• The date and time the message was sent.

• The full message.

Use or to move through the message.

Select

Back to return to the message list.

When viewing a message:

5.
Select Del to delete the displayed message.

Message?

is displayed. Select Del to delete or Save to

Delete

cancel deletion.

Or

Select Opt, then use or to scroll and select any
of the following options:

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

63Text messaging

Reply

– to write and send a reply. Select OK. Enter your

Opt.

message using the keypad, then select
displayed, select
displayed. Select

Forward

OK. The message is displayed. Select Opt,

Select

to

is displayed, select OK.

OK. The sender’s number will be
OK again to confirm.

– to forward the message to another number.

Send

Either enter the number you want to send to using the
keypad or select a number from the directory or Calls list
and select

OK. Select OK again to confirm. Press or

to select the send mode and select

OK. The

message will be sent.

Dial Number

number is displayed, select

Save number

Select
The number is displayed, select
select a ringer melody and select

– to ring the number. Select OK. The

OK again to dial.

– to save number to the directory.

OK. Enter a name for the entry and select OK.

OK. Press or to

OK.

Entry Saved

displayed.

Delete All

OK.

delete or

6. Press

– to delete all messages in the Inbox. Select

Delete all messages?

is displayed. Select Yes to

No to cancel.

and hold to exit and return to standby.

is

Send

is

Symbol Table

. , - ? ! @ ‘ “ –

_

: ; ( ) + */

\ # = & % $ ? ¥
£< > [ ] { }|
? ? ¿ ¡ § °

You will not be able to receive text
messages until you have first sent
a message. The first message sent
registers you with the text service.

For quick access to the Text menu,
press

OK from standby mode.

If the number is already stored in
the directory, this option will not
be displayed.

To edit the number, use
delete digits and enter new ones
using the keypad.

END to

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

64 Text messaging

For quick access to the Text menu,
press

OK from standby mode.

If you select the Common Box, you
will not be required to enter a PIN
code.

For more information on personal
user boxes (sub-addresses), see
page 68.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Read, edit, send or delete texts
stored in the Outbox

1. Press or ,

If you have set up personal user areas, press or to

2.
highlight the user area you want and select the
option. Enter your sub-address PIN code and press OK.

If you have not set up any user areas continue to point 3.

3. Press or until
option.

4. Press or to highlight the message you want and
select the

5.

When viewing a message:

Select Del to delete the displayed message.

Message?

cancel deletion.

Or

Select Opt, then use or to scroll and select any
of the following options:

Send to

Either enter the number you want to send to using the
keypad or select a number from the directory or Calls list

is displayed, select OK.

TXT Menu

Outbox

OK option. The message details are displayed.

is displayed. Select Del to delete or Save to

is displayed. Select OK.

OK

is displayed. Select the OK

Delete

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

and select OK. Select OK again to confirm. Press or

to select the send mode and select

message will be sent.

Edit Text

displayed. Edit the text using the keypad. Use
delete incorrect chartacters/digits. When the text is
ready to send, select
the instructions shown above.

Delete All

OK.

delete or

6. Press

is displayed, select OK. The message is

Opt to display

– to delete all messages in the Outbox. Select

Delete All messages?

Save to cancel deletion.

and hold to exit and return to standby.

is displayed. Select Del to

OK. The

Send to

Clear to

and follow

Service Centre numbers

To send and receive text messages you need the
telephone number of your Network’s text Centre. If you
accidentally delete the Outgoing or Incoming Service
Centre numbers you will need to re-enter them in order
for your text Service to work.

You can enter up to 4 Service Centre numbers.

The Outgoing Service number is: 1470P1709400.

The Incoming Service number is: 080058752.

65Text messaging

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

66 Text messaging

If you have more than one ‘Server
Centre’ stored on your BT Mango
you will need to select which one
you want to use for sending (see
next section).

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Adding or changing Service Centre numbers

1. Press or ,

TXT Menu

option.

2. Press or until
Select the

OK option.

3. Press or until
Select the

OK option.

TXT Settings

Server Number

4. Use or to highlight the Server you want and
select the

OK option.

5. Use or to highlight Incoming or Outgoing and
select the

OK option.

6. The currently saved number is displayed. If necessary,
press to delete the existing service centre number
and enter the new one. When the number is correct
select the

7. Press

OK option to confirm.

and hold to exit and return to standby.

is displayed. Select the OK

is displayed.

is displayed.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Select a Send Service Centre number

If you have more than one Service Centre stored on your
BT Mango you will need to select the one you want to
use for sending. Your BT Mango is pre-set to send using
Server Centre 1.All messages sent will go via the
selected provider.

1. Press or ,
option.

2. Press or until

OK option.

the

3. Press or until
Select the

4. Press or to select the number for the server you
want to activate and select the

5. Press or to select
option.

6. Press

and hold to exit and return to standby.

TXT Menu

OK option.

is displayed. Select the OK

TXT Settings

is displayed. Select

Server activation

OK option.

Outgoing

and select the OK

is displayed.

67Text messaging

Message alert beeps

When you receive a text message, the message alert
beeps will sound. These beeps can be switched on or off.

1. Press or ,
option.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

TXT Menu

is displayed. Select the OK

68 Text messaging

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

2. Press or until

OK option.

the

3. Press or until

OK option.

the

4. Press or to select
option to confirm.

5. Press

and hold to exit and return to standby.

TXT Settings

Message Alert

On

or

Off

and select the OK

is displayed. Select

is displayed. Select

User Areas

Your BT Mango is pre-set to make all text messages
available to every user, with all messages sent from and
received at a ‘Common Box’.

To keep your messages private, you can set up to 4 PIN
protected personal user areas (sub-addresses). Each
personal user area has its own Inbox and Outbox which
are only accessible when the correct PIN is entered.

Set a user area

1. Press or ,
option.

2. Press or until

OK option.

the

TXT Menu

TXT Settings

is displayed. Select the OK

is displayed. Select

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

69Text messaging

3. Press or until
displayed. Select the

User Boxes Parameters

OK option.

is

4. Press or to highlight the User Box (1 – 4) you
want and select the

Edit option.

5. The current name for the selected user box is displayed,
select

OK.

Name

is highlighted, select OK. Enter the

name you want, e.g. Kate, and select

6. Scroll

DOWN to highlight

Password

7. Enter a 4-digit password and select
password to confirm and select

OK.

and select OK.

OK. Re-enter the

OK.

8. From the Box Setup screen use the navigator button
to scroll down and select

Sub address. Press OK.

9. Enter a sub address number, which is not already in use
and press

10. Press

OK. To complete the set up press Save.

and hold to exit and return to standby.

How callers send a text to a user area

When your caller sends a text, by simply adding your 1­digit sub-address number on the end of your telephone
number, the text will automatically be stored in your
personal user area.

If you later
name, password or sub address,
after making the changes you must
also select Save from the Box
Setup screen to activate the
new settings.

If you set-up personal user boxes
you must tell people your user area
number. They must put the
relevant user area number at the
end of your telephone number
when they send you a text
message. If they do not include the
user area number, the messages
will be stored in the Common box
and will be accessible to all users of
your BT Mango.

Edit the user box

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

70 Text messaging

Open a user area

When you want to read, write and send text messages,
you must open your user area first.

1. Press or ,

TXT Menu

is displayed. Select the OK

option.

2. Press or to select your user area from the list
displayed and select the

OK option.

3. If you have set a PIN protection, enter your 4-digit PIN
and select

OK.

4. You can now read, write, send and delete your messages
as normal.

Edit a user area

1. Press or ,

TXT Menu

is displayed. Select the OK

option.

Use Clear to delete any incorrect
characters/digits.

2. Press or until

OK option.

the

3. Press or until
Select the

OK option.

TXT Settings

User Boxes Settings

4. Press or to highlight the name of the User area
(e.g. John) you want and select the

5. Press to highlight

Password

is displayed. Select

is displayed.

Edit option.

and select OK. Enter

the 4-digit password for this user box and select

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

OK.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

6. Name is displayed, select OK. Enter the new name you
want, e.g. Kate, and select

7. Scroll

8. Enter a new 4 digit password and select

9. Press

1. Press or ,

2. Press or until

3. Press or until

4. Press

5. Enter the 4 digit password for this user box and select

6. Select

7. Press

DOWN to highlight

the password and select

and hold to exit and return to standby.

Delete a user area

TXT Menu

option.

OK option.

the

Select the

want and select the

OK.

displayed.
box Saved is displayed.

OK option.

or to highlight the User area (1 – 4) you

Del to confirm and

Or, select Save to cancel deletion and User

and hold to exit and return to standby.

OK.

Password

OK to confirm.

is displayed. Select the OK

TXT Settings

and select OK.

is displayed. Select

User Boxes Settings

Del option.

User Box Deleted

OK. Re-enter

is displayed.

is

71Text messaging

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

72 Text messaging

If you enter a number that is
already being used, the display will
show

Sub Address already used

If the Common Box sub-address is
currently being used to
send/receive messages, 9 will be
displayed.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Check the list of sub addresses

To see a list of the sub-addresses currently in use:

1. Press or ,

TXT Menu

option.

2. Press or until

OK option.

the

3. Press or until
displayed. Select the

TXT Settings

Sub address checking

OK option.

4. A list of all stored sub-addresses is displayed, select the

OK option.

5. Press

and hold to exit and return to standby.

Check the common box sub address

To check the sub-address number for the Common Box:

1. Press or ,

.

option.

2. Press or until

OK option.

the

3. Press or until
displayed. Select the

TXT Menu

TXT Settings

Common box Sub Address

OK option.

is displayed. Select the OK

is displayed. Select

is

is displayed. Select the OK

is displayed. Select

is

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

4. The current code for the Common Box is displayed. Enter
a new code for the box and select the

5. Press

and hold to exit and return to standby.

OK option.

Send option settings

Change the auto save setting

1. Press or ,
option.

2. Press or until

OK option.

the

3. Press or until
Select the

4. Press or to display either

ON

or

Save Sent Message OFF

option.

5. Press

and hold to exit and return to standby.

TXT Menu

OK option.

is displayed. Select the OK

TXT Settings

is displayed. Select

Send Option Save

Save Sent Message

and select the OK

is displayed.

73Text messaging

Save – will save a text message to
the outbox to be sent/completed
later.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

74 Text messaging

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

DELIVERY REPORT

Notification of text message delivery
(Send Option Notification) is not
supported by some telephone
networks, which can result in
messages not being sent.

Therefore this function has been
disabled on your BT Mango.

Change the notification setting

1. Press or ,

TXT Menu

is displayed. Select the OK

option.

2. Press or until

OK option.

the

3. Press or until
displayed. Select the

4. Press or to display either
or

Delivery Report OFF

5. Press

and hold to exit and return to standby.

TXT Settings

Send Option Notification

OK option.

Delivery Report ON

and select the OK option.

is displayed. Select

is

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Using additional handsets

You can use up to five BT Mango additional handsets
with your BT Mango base to extend your phone system
without needing to install extension sockets for each new
phone.

Your BT Mango handset can also be registered to up to 3
other bases. You can then select the base you would
prefer to use.

If you have purchased a BT Mango multiple pack any
additional handsets come pre-registered to the base.

If you have purchased an additional handset separately
you must register it to your BT Mango base before it can
be used.

Registering your handset

At the base:

1. Press and hold for 10 seconds, until you hear a
beep, then release it. The Power/In User light will now
flash for 90 seconds while the phone is in registration
mode.

At the handset:

2. Press or until
select the

3. Register base is displayed select the

OK option.

Registration

OK option to confirm.

is displayed, then

You must charge your additional
handset for 24 hours before
registering it.

75

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

76 Using additional handsets

The default PIN code is 0000.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

4. Use the keypad to enter the number of the base you
want to register to (1 – 4), then select the
The display shows, e.g.

Search for Base 2

and the icon flashes.

5. Enter your 4 digit PIN, then select the

When the base is located, your handset display will be
updated with the handset number for the selected base.

Select a base

If your BT Mango handset is registered to more than one
base, you can select which base to use. Alternatively, if
you select Auto your handset will automatically select the
base with the best reception.

1. Press or until
select the

OK option.

2. Press or until
select the

OK option.

Registration

Select base

3. Press or to select a base (
select the

4. Press

OK option.

and hold to exit and return to standby.

OK option.

(for base 2)

OK option.

is displayed, then

is displayed, then

1 – 4 or Auto

) then

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

De-register a handset

1. Press or until
select the

OK option.

2. Press or until
displayed, then select the

3. Enter your 4 digit PIN, then select the

4. Press or to select a handset (

OK option.

the

De-Register Handset

5.

Registration

De-Register Handset

is displayed, then

is

OK option.

OK option.

1 –5

) then select

is displayed, select the OK option

to confirm.

Once de-registered the display on the de-registered
handset will flash

Handset Not Registered

.

Internal calls

If you have more than one handset registered to the
base, you can make internal calls between two handsets.

Int,

1. Slide open the keypad cover and press

to Handset

2. Press the handset number (
select the

is displayed.

OK option.

1 – 5

) you want to call then

Internal Call

At the called handset, the flashes and the calling
handsets number is displayed.

The default PIN code is 0000.

You cannot de-register the handset
you are using.

77Using additional handsets

77

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

78 Using additional handsets

If you want to cancel the call
transfer, press END.

If the call is not answered at the
called handset within 100 seconds,
it will be transferred back to the
original handset.

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

The user can press to answer the call.

3. Press to end the call.

Transferring calls

You can transfer an external call to another handset
registered to the base.

During your call:

1. Press and hold Int. Your external caller will be put on hold
and will hear a tone.

Transfer To Handset

2. Enter the internal handset number that you want to
transfer the call to and then select the
called handset will ring and the display shows

Call Handset X

.

At the called handset, the display will show, for example

Intercom Handset 1

and the user can press to

answer the call.

3. Press to complete the transfer and end the call at
the original handset.

is displayed.

OK option. The

Internal

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

3-Way Call

You can hold a 3-way conference call between 2 internal
handsets and 1 external handset.

During your call:

1. Press and hold Int. Your external caller will be put on hold
and will hear a tone.

Transfer To Handset

is displayed.

2. Enter the internal handset number that you want to hold
the 3-way call with, then select the

3. When the internal handset user answers, select the

OK option.

Con

option to begin the 3-way call.

4. Press to finish the 3-way call.

79Using additional handsets

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

80

Help

Phone does not work

Have you installed the batteries correctly? See page 87.

•

Check that the mains power is correctly connected.

•

No dial tone

Is the telephone cord of the base plugged into the phone socket?

•

Check that the mains power is correctly connected.

•

Only use the telephone cord supplied with the phone.

•

Cannot dial out or receive calls

Check that the mains power is correctly connected.

•

The batteries may need recharging.

•

Has there been a power cut? If so, place the handset back on the base for 10 seconds

•

and try again. If it still does not work disconnect the batteries and mains power for 10
minutes, then reconnect and try again.

You have a dial tone, but the phone will not dial out

You may need to change the dial mode from tone to pulse, see page 35.

•

If you are connected to a switchboard, check whether you need to dial an access code.

•

Handset does not ring

The ringer volume may be switched off, see page 29.

•

Check that the mains power is correctly connected.

•

Make sure the handset is registered to the base, see page 75.

•

No display

The batteries may be flat, dead or incorrectly inserted.

•

Recharge or replace the batteries.

•

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

icon flashes

Is the handset registered correctly to the base, see page 75.

•

Check that the mains power is correctly connected.

•

Check that the handset is within range of the base.

•

icon flashes

The batteries are low, place the handset on the base/charger to recharge.

•

icon not scrolling

Try cleaning the charging contacts.

•

Check that the mains power is correctly connected.

•

You hear the busy tone when you press .

Make sure the handset is in range of the base.

•

Another handset registered to your BT Mango base may be on the line.

•

Answering machine does not record any messages

The memory may be full. Play and delete old messages, see page 44.

•

81Help

Answering machine messages have the wrong date and time

Have you set the date and time? See page 9.

•

Cannot access your messages from another phone

Have you changed the remote access security PIN code? See page 47. Always keep a note

•

of the new PIN code in a safe place.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

82 Help

82

•

•

•

•

•

•

•

•

•

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

No Caller Display number/name displayed

Have you subscribed to a Caller Display service from your network provider, see page 50.
The caller may have withheld their number.
An exact name/number match was not found in your directory. Check that you have
stored the full STD dialling code.

Cannot register a handset to a base

You can register a total of 5 handsets to your BT Mango base and you can register your
BT Mango handset to up to 4 bases. Check that you have not exceeded the limits.
Check that you have entered the correct PIN number (default PIN 0000).
Check that you are at least one metre away from other electrical equipment to avoid
interference when registering.

Base unit does not ring, but the lights are on

Have you connected the telephone line correctly?
Is the base ringer set to off?
You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if
you still experience problems.

Buzzing noise on my phone or on other electrical equipment nearby

Sometimes your BT Mango can interfere with other electrical equipment if it is placed too

•

close. It is recommended that you place your BT Mango at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Mango Helpline on 0870 605 8407 or email
[e-mail].

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Possible problems with text messaging

83Help

Text messages cannot be sent and screen displays

The base station power supply or telephone line cord might not be properly connected.

•

Check that the base station power supply is plugged into the mains socket and switched
on and that the telephone is plugged into the telephone wall socket.
There might be a fault on the line. Check your telephone line is working properly.

•

You might have deleted the server number in error. See page 65 - 67 for instructions on

•

how to enter the number.

Cannot send text

Check service centre number is correct including 1470P prefix (this is for BT lines. If you

•

have another network provider please check the prefix number with them). In order to
send and receive text messages you must not withhold your number. If you normally
withhold your number the 1470 prefix presents your number for you.

Cannot receive text

You will not be able to receive text messages until you have first sent a message. The first

•

message sent registers you with the text service.
More than one text messaging product is plugged into the line. Remove other products.

•

Check service centre number is correct.

•

Ensure you have subscribed to a Caller Display service and that it is active. You can check

•

this by noting if your phone displays your caller’s number when you receive an incoming
call.
If you are using personal user areas please ensure you have given people your user area

•

number and that they are entering it to the end of your telephone number when sending
you a text message.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Message Sending Failed

84 Help

•

•

•

•

•

•

•

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Text has previously been sent and received but you are now only receiving voice
spoken text messages, from number 0845 6021111.

This may be due to your line being de-registered at the text service centre. All you need
to do is text RESET and send it to 00000. You will receive a confirmation message back.
This assumes that your Caller Display service is active and working on your line. Messages
sent to 00000 are free.

Further help and advice for text queries on BT lines:

BT Residential customers – call 151, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.
BT Business Customers – call 152, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.
For other telephone service providers please contact their customer services.

General sales enquiries

BT Residential lines – call 150. BT Business lines – call 152.
For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
Additional handsets are available from the Helpdesk on 0870 605 8047.

Billing enquiries

Refer to the telephone number shown on your telephone bill.

•

Other functions and services available from the text messaging service

By sending the following commands to the BT text self administration facility you can

•

control functions and capabilities in your text phone and the way messages are handled.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

85Help

1. Press or ,

Write Message

2.

3. Use the keypad to type in the following commands (depending upon what you want
to do):

4. Select

5. Enter 00000 and select

6.

Opt.

Text

is highlighted, select OK. The display shows

If you are sending a message from a fixed line phone to another fixed line phone

•

recipient may have a text enabled phone and usually receives written text. This command
is inserted at the start of the message and applies only to that message, e.g.

‘Hello I will be home late’.

If you are sending a message from a fixed line phone and require a status report

•

message to confirm delivery.

TXT Menu

is displayed. Select the OK option.

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.
All incoming text is delivered as voice text.

Turns off permanent voice text message delivery.

Send To

Forces a message you send to be delivered as a voice text even though the

Will allow a status report to be sent back to youwhen you have sent a

is displayed. Select the OK option.

is displayed, select OK.

OK.

Sending Message

.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

86 Help

•

•

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Place at the start of your text message. Write the message and send it. You
will receive a reply text back to your phone giving the status report for that message.

You keep hearing an error beep

You have pressed the wrong button in a sequence. Check the prompts in the display or
refer to instructions in this user guide.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

General information

IMPORTANT

This equipment is not designed for making
emergency telephone call when the power fails.
Alternative arrangements should be made for access
to emergency services.

This product is intended for connection to analogue
public switched telephone networks and private
switchboards in the United Kingdom.

Replacing the handset batteries

After a time, you may find that the handset
batteries are running out of charge more quickly.
This is a standard sign of wear and the batteries
will need replacing.

1. Push the battery compartment cover in the

direction the arrow shows and lift off.

2. Take out the old batteries and replace with 2 new

AAA NiMH batteries.

3. Push the battery compartment cover back on

until it clicks into place.

New batteries should be rechargeable: Nickel Metal
Hydride (NiMH), size AAA, capacity 600mAh.

Spare rechargeable batteries are available from the
BT Mango Helpline 0870 605 8047.

WARNING

Do not immerse batteries in water or throw them
into a fire, or dispose of them with ordinary domestic
refuse.

BT accepts no responsibility for damage caused
to your BT Mango by using any other types of
batteries.

Safety information

• Only use the power supply suitable for the BT

Mango range. Using an unauthorised power
supply will invalidate your guarantee and may
damage the telephone. The item code for the
base mains power supply is 028090 (white
product) and 021604 (black product). If you have
purchased a multiple pack the item code for the
charger mains power supply is 015124 (white
product) and 021299 (black product).

• Use only the approved rechargeable batteries

supplied. Spare rechargeable batteries are
available from the BT Mango Helpline on 0870
605 8047.

• Do not open the handset (except to replace the

handset batteries) or the base. This could expose
you to high voltages or other risks. Contact the
Helpline on 0870 605 8047 for all repairs.

• If the keylock is switched on, it is NOT possible to

make calls, including to the emergency numbers
(999/112).

• Radio signal transmitted between the handset

and base may cause interference to hearing aids.

• It is recommended that advice from a qualified

expert be sought before using this product in the
vicinity of emergency/intensive care medical
equipment.

• It is recommended that if you have a pacemaker

fitted you check with a medical expert before
using this product.

87

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

88 General information

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

• Your product may interfere with other electrical

equipment, e.g. TV and radio sets, clock/alarms
and computers if placed too close.
It is recommended that you place your product at
least one metre away from such appliances to
minimise any risk of interference.

• Never dispose of batteries in a fire. There is a

serious risk of explosion and/or the release of
highly toxic chemicals.

Cleaning

• Clean the handset and base (or charger) with a

damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage
the product. Never use a dry cloth as this may
cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the

batteries are being charged or during prolonged
periods of use. This is normal. However, we
recommend that to avoid damage you do not
place the product on antique/veneered wood.

• Do not stand your product on carpets or other

surfaces which generate fibres, or place it in
locations preventing the free flow of air over its
surfaces.

• Do not submerge any part of your product in

water and do not use it in damp or humid
conditions, such as bathrooms.

• Do not expose your product to fire, explosive or

other hazardous conditions.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

• There is a slight chance your phone could be

damaged by an electrical storm.

• We recommend that you unplug the power and

telephone line cord during an electrical storm.

Product disposal instructions

• The symbol shown here and on the product

means that the product is classed as Electrical or
Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.

• The Waste of Electrical and Electronic Equipment

(WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available
recovery and recycling techniques to minimise
the impact on the environment, treat any
hazardous substances and avoid the increasing
landfill.

Product disposal instructions for
residential users

• When you have no further use for it, please

remove any batteries and dispose of them and
the product as per your local authority’s recycling
processes. For more information please contact
your local authority or the retailer where the
product was purchased.

Product disposal instructions for
business users

• Business users should contact their suppliers and

check the terms and conditions of the purchase

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

89General information

contract and ensure that this product is not
mixed with other commercial waste for disposal.

Guarantee

Your BT Mango is guaranteed for a period of 12
months from the date of purchase.

Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the BT
Mango or any component thereof, (other than
batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship
or materials. Products over 28 days old from the
date of purchase may be replaced with a
refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that

occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent

as instructed.

• This guarantee does not cover any faults or

defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.

• This guarantee does not affect your statutory

rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the
Help section beginning on
Helpline on 0870 6058047or email
[e-mail] for assistance. In
the unlikely event of a defect occurring, please
follow the Helpline’s instructions for replacement
or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network.

We recommend that you contact BT’s approved
repair agent Helpdesk Solutions on 0870 240
5029 or a local qualified repairer.

Returning your phone

If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords, power supply units and
the original batteries. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the Post Office.

page 80 or contact the

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

90 General information

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items which may be
connected to any one telephone line. Your BT
Mango has a REN of 1. A total REN of 4 is
allowed. If the total REN of 4 is exceeded, the
telephones may not ring. With different
telephone types there is no guarantee of ringing,
even when the REN is less than 4.

Any additional handsets and chargers that you
register have a REN of 0.

Only use approved base mains power supply,
item code: 028090 (white product) and 021604
(black product).

If you have purchased a BT Mango multiple pack,
the item code for the charger mains power supply
is 015124 (white product) and 021299 (black
product).

Only use approved batteries.
These products are available from the BT Mango

Helpline on 0870 605 8047.

R&TTE

This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.

This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment
Directive 1999/5/EC.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is
required so please keep your receipt.

Declaration of Conformance

Hereby, Suncorp Technologies declares that this
BT Mango is in compliance with the essential
requirements and other relevant provisions of
Directive 1999/5/EC.

The Declaration of Conformance for the BT
Mango is published on the website:

http://www.suncorptech.com/bt

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Connecting to a switchboard

This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards, which support tone and
pulse dialling and timed break recall. If in doubt
please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access
code you may have to wait for a moment while
the switchboard picks up an outside line so you
will need to enter a pause in the dialling
sequence.

Press to insert a pause (P) before entering
the telephone number.

You may also need to enter a pause when storing
international numbers or charge card numbers.

Recall

You may need to use the recall function if you are
connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further
information. The recall function is set to timed
break recall and is also used for BT Calling
Feature.

91General information

If you experience any problems, please call the Helpline on 0870 605 8047 or email [e-mail]

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677

Visit us at www.bt.com

Offices worldwide

The telecommunications services described in this publication are
subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2006.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Mango Issue 2 (06/06) 1
Designed and produced by The Art & Design Partnership Ltd.
Printed in China