User Guide
BT IN TOUCH 1000
Safety information
Use the power adaptor and the
batteries supplied. Replacement
batteries and power adaptors are
available from the Helpline on 0845
6011 406. The power adaptor item
code is: 872026.
We advise against placing these
products on antique, veneered or
wooden surfaces as damage may occur.
Do not use the BT In Touch 1000
in damp, humid conditions such
as bathrooms.
Do not expose the BT In Touch 1000
or related equipment to fire or water.
Do not use the BT In Touch 1000
in places where there are explosive
hazards.
In this guide
At a glance 4
Introduction 6
Unpacking 6
For your records 6
Setting up your phone 7
Using your phone 10
Making and receiving calls 10
Using handsfree 10
To adjust the speaker volume 11
Redial 11
Secrecy 11
Using the R (Recall) button 12
To store a number in the Quickdial memory 12
Desk and wall-mounted phone positions 13
Raised 13
Wall-mounted 14
Additional features available
on your BT In Touch 1000 16
Using the BT In Touch 1000
in an emergency 21
Starting an emergency call 21
What the caller will hear during
an emergency call 21
Cancelling an emergency call
at the BT In Touch 1000 22
Someone else is using the telephone line in
the caller’s home in the event of an emergency 22
Optional settings of the BT In Touch 1000 22
To set the voice prompts to ON or OFF 22
To set the emergency cancel timer 23
To set the contrast of the display 23
BT In Touch Pendant 24
Registering your BT In Touch Pendant 24
Using the BT In Touch Pendant in normal use 26
Using the BT In Touch Pendant in an emergency 26
BT In Touch Pendant battery low warning 26
Maintenance 27
Cleaning 27
Service 27
Using the Emergency button 16
Setting up the emergency facility
on your BT In Touch 1000 17
Entering your emergency contacts 17
Changing Quickdial memory numbers 18
Emergency announcements 19
Status announcements 20
Warning alerts 20
Help and advice 28
Replacing the phone batteries 28
Product disposal instructions 28
Technical specification 29
3
In Touch 1000
A
B
C
G
H
I
J
K
L
P
Q
R
S
T
U
V
Handsfree
V
o
l
u
m
e
Redial
C
Store
Secrecy
R
BT In Touch 1000
At a glance
Handset hook
When the phone has been wall-
mounted, it keeps the handset in place.
When in handsfree, your caller’s voice
Press to redial the last number dialled.
Store button
Use to store phone numbers in the
Quickdial memories.
Speaker
will be heard through the speaker.
Redial button
Pendant receiver aerial
Aerial receives the Pendant signal to remotely
activate the emergency sequence or automatically
answer an incoming call in handsfree.
Ringer volume and ringer tone
switches (underside)
Use to adjust the volume and tone
of the ringer.
Handsfree button
Allows you to use the phone without
lifting the handset.
4
D
E
F
M
N
O
W
X
Y
Z
Cancel
Setup
Announce
Handset park (for wall-mount use only)
When you leave the phone during a conversation, you can place the handset on here.
Cancel button
Used to cancel the emergency sequence if activated.
Secrecy button
Held down, this button allows you to speak to someone in the same room without the
person on the other end of the line hearing your conversation.
Recall button
Use with some BT Calling Features and for transferring calls on certain switchboards.
M1
M2
M3
Volume +/– button
Use to adjust the handsfree
(loudspeaker) volume.
Announce button (under Quickdial memory label)
Use to listen to messages and to record your own personal message (via the handset).
3 Quickdial memories
Three Quickdial buttons that can be assigned to be used as emergency numbers.
Setup button (under Quickdial memory label)
To check and change optional features on your phone.
Emergency button
Press in an emergency to start the emergency sequence.
For keeping a record of your
Microphone
Use in ‘handsfree’ conversation.
Quickdial memory label
Quickdial numbers.
5
Introduction
You can expect your BT In Touch 1000 to provide
many years of quality service. Please read the
instructions carefully before use and keep this user
guide for future reference.
For your records
Date of purchase:
Place of purchase:
Serial number:
Purchase price:
For warranty purposes, proof of purchase is
required, so please keep your receipt.
Unpacking your BT In Touch 1000
Check that your BT In Touch 1000 is complete.
If anything is missing, please contact your place of
purchase immediately.
BT In Touch 1000
1 base stand for wall
mounting or raised mounting
1 mains adaptor
6 x AA rechargeable batteries
Wall plugs and screws
6
Setting up your phone
Please follow all the steps in the order shown
1 Plan where you will put your
BT In Touch 1000 Phone
Locate your phone within 2 metres of a phone socket.
Warning
Your BT In Touch 1000 is only designed to operate
in a normal domestic environment.
2
Install the batteries
You must fit the batteries supplied before you
attach the base stand for either raised or wallmounting positions.
Warning
Before installing (or replacing) the batteries, the
phone must be disconnected from the phone line
and the mains power.
Open the battery cover on the underside of your BT
In Touch 1000. Insert the 6 x AA rechargeable batteries.
Please note
The BT In Touch phone has 3 voice prompts to
indicate that mains power or the telephone line has
been disconnected or that the battery power is low.
These are: “Telephone line disconnected”, “No mains
power” or “Please change batteries”.
You may hear these voice prompts when first setting
up your phone. This is perfectly normal and shows
the phone’s warning alerts are working.
3
Connect the telephone line cord
Please note
Only use rechargeable batteries such as nickel
metal-hydride (NiMH). Never use standar
alkaline batteries.
d or
Connect the line cord to your phone socket.
7
4 Select ringer volume
R
INGER
VOLUME
H
I
L
OW
O
FF
RINGER
R1
R2
R3
The ringer volume switch is on the underside of
your phone.
Set the volume of the ringer to High, Low
or Off.
This should be done before you attach the base
stand for either raised or wall-mounted positions.
5 Select ringer tone
6 Connect the power cable
Plug the power cable into the socket on the
underside of your BT In Touch 1000 as shown. The
cable needs to be pressed in to its channel to keep it
out of the way. The way you do this will depend on
how you have positioned your phone (with or
without the base stand, wall-mounted or not). See
‘Desk and wall-mounted phone positions’ on page 13.
8
The ringer tone switch is on the underside of your
phone.
This switch allows you to select the pitch required
for the ringer.
R1: for a low-pitched tone
R2: for a medium-pitched tone
R3: for a high-pitched tone
This should be done befor
e you attach the base stand
for raised or wall-mounted positions.
7 Positioning your BT In Touch 1000
Your BT In Touch 1000 Phone can be positioned in
3 different ways:
Please note
Make sure you test your phone before you finally
fix it in position.
• Flat on a table or desk.
• Raised position on a table or desk using
the base stand.
• Wall-mounted using the base stand.
‘Desk and wall-mounted phone positions’
See
on page 13.
9
Using your phone
H
andsfree
Handsfree
Making and receiving calls
To make a call
Lift the handset and listen for a dialling
tone.
Dial the number you require.
To end the call, replace the handset.
To dial a Quickdial memory number
Lift the handset, or press the Handsfree
button.
Press the required Quickdial memory
button, for example
The number stored on that Quickdial
memory button is dialled.
M1, M2 or M3.
To receive a call
When the phone rings, either:
Pick up the handset and speak.
Or
Press the Handsfree button.
Using handsfree
The handsfree feature allows you to use the phone
without picking up the handset, giving you more
freedom while you are speaking on the phone.
You can hear the caller’s voice through the
built-in speaker.
You can adjust the speaker volume with the
handsfree speaker volume control on the front
of the phone.
10
V
o
l
u
m
e
V
o
l
u
m
e
Handsfree
Handsfree
Handsfree
To make a handsfree call
Handsfree
Redial
Secrecy
Redial
Press the Handsfree button.
The handsfree light comes on and you can
hear the dialling tone.
Dial the number you require.
Now speak to your caller through the
microphone.
You can lift the handset at any time during
the conversation.
To end your call, either replace the handset
(if lifted) or simply press the
Handsfree
button.
To answer a call in handsfree
When the phone rings, press the Handsfree
button and speak.
To adjust the speaker volume
Press – to reduce the volume.
To redial the last number dialled
Lift the handset or press the Handsfree
button.
Press the Redial button.
The phone will automatically dial the last
number dialled.
Secrecy
To use the Secrecy button
This allows you to talk to someone in the
same room, without the person on the other
end of the line hearing your conversation.
Press and hold down the Secrecy button.
The Secrecy light will come on.
Release the Secrecy button to continue
your call.
Press + to increase the volume.
11
R
Using the R (Recall) button
✓
Store
Store
This button is used with some network services or if
your phone line is connected to a switchboard.
To find out more about BT Calling Features, please
call BT free on 0800 800 150.
Quickdial memory
To store a number in the Quickdial memory
Press Store.
Select a ‘location’ by pressing one of the
memory buttons, either M1 or M2 or M3.
Enter the phone number.
Press Store.
The phone number is now stored and your
BT In Touch announces “Stored”.
12
Desk and wall-mounted
phone positions
• Wall-mounted using the base stand.
Please note
Check that you have installed the batteries and set
your base switches to the settings you want before
you attach the base stand. See pages 7 & 8.
Your BT In Touch 1000 can be positioned in 3 ways:
• Flat on a table or desk.
Raised
Your BT In Touch 1000 can be placed on a table or
desk and raised using the base stand.
• Raised on a table or desk using the base stand.
Press all the cables coming from the BT In Touch
1000 into their guides on the underside of the unit,
as shown below.
13
Insert the base stand into the holes in the base of
WALL
WALL PLUG
SCREW
your phone marked ‘RAISED’. You may need to push
quite hard to fix it securely.
2
1
Wall-mounted
Your BT In Touch 1000 can be wall-mounted using
the screws and wall plugs provided.
Please note
Use the base stand provided as a template to pencil on
the wall where the drill holes should go.
Drill the holes (diameter 5.5mm) for the screws.
Insert the wall plugs provided (if required).
Drive the screws into the wall, leaving about 5mm
free on which to hang the phone.
Press all the cables coming from the BT In Touch
1000 into their guides on the underside of the unit,
as shown below.
14
Before you wall-mount your BT In Touch 1000
check that:
The wall can support the weight of the phone.
The position you choose leaves sufficient space so
that the phone is clear of any obstruction on the
wall, such as a shelf or a cupboard.
The power cable and telephone line cord will reach
their correct wall points.
Rotate the handset hook 180˚ so that you can hang
up the handset when the phone is wall-mounted.
Hang the holes on the back of the phone over the
screwheads and gently pull the phone downward to
make sure it is securely in place.
Feed the phone line through the bottom of the wallmounted base stand to allow the cable to rest flat
against the wall.
15
Additional features available on
your BT In Touch 1000
Your BT In Touch 1000 can be set up to contact
relatives or friends in an emergency. If you decide
to use these functions, please follow the instructions
in this section. To further enhance this feature, a
Pendant is available that will alert your BT In Touch
1000 and the emergency sequence will be activated.
Pendants are available from the BT In Touch Helpline
on 0845 6011 406.
Using the Emergency button
In the event of an emergency simply press the
Emergency button on the BT In Touch 1000 or BT
In Touch Pendant. This starts the emergency
sequence, confirmed by a flashing orange light on
the BT In Touch 1000 and a series of beeps. The BT
In Touch 1000 then dials the first of the allocated
emergency contact numbers.
It will continue to call all 3 numbers in turn until the
‘call for help’ is answered and the 3-digit code
entered.
If the called number is engaged
Once the emergency call has been answered, the
called number will hear ‘Emergency call, emergency
call, please enter the 3-digit code’. The emergency
sequence will only stop when the person who has
answered the call enters the 3-digit security code
(555) or the caller presses and holds down the
Cancel button on their BT In Touch 1000.
The BT In Touch 1000 will then stop trying to call
any of the other emergency numbers.
The called number can now speak to the caller
Because your BT In Touch 1000 is ‘hands free’ there
is no need to pick up the handset as long as you are
within hearing distance of your BT In Touch 1000.
What to do next
Having assessed the situation, the called number
can decide on the best thing to do.
The called number can also remotely clear the BT
In Touch 1000 and return it to an ‘idle’ state allowing
the caller to make further calls, by pressing 6 ✱ ✱.
If the called number is engaged, or the call is taken
by an answering machine, fax or someone who does
not know the 3-digit code, the BT In Touch 1000 will
continue to call the next emer
16
gency number.
Setting up the emergency facility on
✓
Store
Store
your BT In Touch 1000.
IMPORTANT
It is important that you set up your emergency
contact numbers correctly. To do this, first enter the
phone numbers and names into the Quickdial
memories. Then separately give emergency status to
each Quickdial memory.
If a Quickdial memory has not been allocated
emergency status, it will not be automatically
dialled when you press the Emergency button (on
the BT In Touch 1000 or Pendant).
If none of the Quickdial memories have been
allocated emergency status then the emergency
feature will not work. A voice prompt is played to
alert the User “Warning. No emergency numbers”.
To enter your emergency phone numbers
Enter the phone numbers you want to use for
emergencies as Quickdial numbers by
following the instructions shown in ‘To store
a number in the Quickdial memory’, page 12.
IMPORTANT
It is highly recommended that more than one
number is stored as an emergency contact number.
Also, do not store the same emergency contact
number on more than one Quickdial memory button.
To give numbers emergency status
You must enter your emergency phone
numbers before you can give them
emergency status.
Entering your emergency contacts
Although the BT In Touch 1000 will accept “999” as
a phone number which can be allocated emergency
status, it is not recommended. BT strongly
recommends that the person called first assesses
the nature of the emergency call and then rings the
emergency services with the relevant information.
This ensures that only appropriate calls are passed
on to the emergency services.
Press the
Press the # button.
Press the Quickdial memory buttons you
wish to give emergency status.
Press
announced, e.g. “Emergency status on” or
“Emer
These Quickdial memories now have
emergency status.
Store button.
Store. The emergency status is
gency status of
f”
.
17
Please note
Store
Store
IMPORTANT
You cannot allocate emergency status to a Quickdial
memory without first storing a telephone number.
If you try, you will hear “Error. Store number first”.
IMPORTANT
If you use any Quickdial numbers for a normal call
that have been allocated as emergency numbers, your
BT In Touch 1000 will treat them as an emergency.
To avoid this you will need to insert the prefix 141.
To remove emergency status
Press the Store button.
Press the
Press the appropriate
button to toggle between emergency status
on/off.
# button.
M1 M2 M3 memory
Please ensure that you advise your family and
friends that you have programmed their number to
receive emergency calls from your BT In Touch 1000.
They should enter the code 555 on their telephone to
accept the emergency call. Failure to enter this code
within 1 minute will cause the BT In Touch 1000 to
try the alternative emergency numbers.
Changing Quickdial memory numbers
You can only change a Quickdial memor y number
when the emergency status has been removed from
that number. See ‘To remove emergency status’,
opposite.
To change a number stored in the memory, repeat
the process for storing numbers, but enter the new
number. The new number will automatically replace
the old number. Then give the number emergency
status if you wish it to be included in the emergency
sequence.
18
Press the Store button to confirm.
The emergency status is announced.
ANT
IMPOR
T
If you have not given emergency status to any
Quickdial memories, your BT In Touch 1000 will
announce “Warning no emergency numbers” at the
end of the programming sequence.
Setup
A
nnounce
Announce
Emergency announcements
Announce
S
etup
Announce
The emergency announcement is the message
which will be heard by the called number when they
answer an emergency call. The announcement tells
the called person that there is an emergency but can
also convey important information about the caller,
for example “I am an asthmatic and my call-out
doctor’s phone number is...”.
To record a personal emergency
announcement
Lift the label surrounding the Quickdial
memory buttons to reveal the
and Setup buttons.
Lift the handset.
Press and hold down the Announce button.
Announce
When the caller presses the Emergency button and
the emergency sequence is started, an emergency
announcement will be played to the allocated
emergency numbers.
The BT In Touch 1000 has a pre-programmed
announcement, which is –
“Emergency call, Emergency call. Please enter the
3-digit code”.
You will hear,
please speak now”
“To record a new announcement,
followed by a long beep.
You have 10 seconds to record a new
announcement message.
Release the Announce button on completion
of your message.
Your BT In Touch 1000 will playback
emergency announcement is...”
“Your
and then the
new personal message.
If you wish to hear the new announcement
again, press and release the Announce
button.
To check the emergency announcement
Lift the label surrounding the Quickdial
memory buttons to reveal the Announce
and Setup buttons.
Press and release the
Announce button.
19
To delete your personal emergency
Setup
Announce
Store
Store
Announce
announcement
Lift the label surrounding the Quickdial
memory buttons to reveal the
and Setup buttons.
You can revert to the original BT
pre-recorded announcement as follows:
Press the
Press the
Store button.
Announce button.
Press the Store button.
Your BT In Touch 1000 will play back
“Your emergency announcement is...” and
then the original pre-recorded emergency
announcement.
Announce
Warning alerts
If you hear one of the emergency warning aler ts,
such as “No mains power” ,
or “Telephone line disconnected” then you must take
the necessary action to rectify the problem.
If you hear “No mains power”
The back-up batteries will automatically take over
for the duration of their battery life (up to 8 hours
for new batteries). The mains power should be
reconnected as soon as possible and the batteries
replaced, if necessary.
If you hear “Please change batteries”
Replace the batteries in the BT In Touch 1000 as
soon as possible. 6 x AA rechargeable batteries are
required, see ‘Install the batteries’ on page 7.
Please note
“Please change batteries”
Status announcements
If your BT In Touch 1000 detects either no mains
power or low batteries on the phone or the Pendant,
then it will convey this information to the called
number as part of the emergency announcement,
for example:
“Emergency call”. (Plus any personal emergency
announcement you have recorded).
“No mains power”.
“Emergency call. Please enter the 3-digit code”.
20
Only use rechargeable batteries such as nickel
metal-hydride (NiMH). Never use standard or
alkaline batteries.
If you hear “Telephone line disconnected”
Check that the BT In Touch telephone line cord is
still connected to the socket. If disconnected, then
reconnect it immediately (see page 7). If the
telephone line cord is still connected, then a line
fault has occurred and you will need to contact your
network service provider (for example, BT) as soon
as possible.
Using the BT In Touch 1000
in an emergency
Starting an emergency call
There are two ways to start the emergency sequence
on the BT In Touch 1000 – from your BT In Touch
Pendant and from your BT In Touch 1000 itself.
From your BT In Touch Pendant
Press the Pendant button on the BT
In Touch Pendant, the light will flash to
confirm that the button has been pressed.
The BT In Touch 1000 will beep and the
orange
phone will automatically switch to ‘handsfree’
and start the emergency sequence by
dialling the first of the emergency contact
numbers that you have programmed.
From your BT In Touch 1000
Press the orange Emergency button on the
BT In Touch 1000. The phone will beep and
the orange emer
phone will automatically switch to
‘handsfree’ and start the sequence by
dialling the first of the emer
numbers you have programmed.
Emergency button will flash, the
gency light will flash, the
gency contact
What the caller will hear during an
emergency call
The BT In Touch 1000 will beep to confirm that the
Emergency button on either the BT In Touch 1000
or the BT In Touch Pendant has been pressed. It will
then switch to ‘handsfree’. In ‘handsfree’, the BT In
Touch 1000 will play the emergency sequence to the
caller reassuring them that help is being sought.
Firstly, the Caller will hear the message “Don’t worry
we are trying to contact help”. They will then hear the
BT In Touch 1000 dialling the emergency contact
numbers and the emergency announcements being
played (see ‘Emergency announcements’, on page 19).
When the emergency call is answered and the
3-digit code (
number, both the beeps and the emergency
announcements will stop and the caller will be able to
speak to the called person in handsfree. The handset
does not work. This is to prevent the handset being
accidentally knocked off and then both parties
being unable to communicate with each other.
If the emergency call is not answered by the first
emergency contact, then the caller will hear the
BT In Touch 1000 hang up and start to contact the
second emer
555) has been entered by the called
gency contact number.
21
Setup
A
nnounce
Setup
Setup
Cancelling an emergency call at the
Cancel
BT In Touch 1000
Optional settings of the
BT In Touch 1000
Use the Setup button, located under the memory
label, to set and change the optional feature settings.
Press and hold down the Cancel button until the
emergency light stops flashing and beeping.
The caller will hear a double beep to confirm the
emergency sequence has been cancelled.
Someone else is using the telephone
line in the caller’s home in the event
of an emergency
If the caller presses the Emergency button (phone/
pendant) but another person is already using the
telephone line, the BT In Touch 1000 will announce
over the loudspeaker and down the telephone line
“Emergency call. Please hang up now”.
The BT In Touch 1000 will then wait a few seconds
and try to start the emergency sequence. If the
person on the telephone line has failed to hang up,
the BT In Touch 1000 will replay the message
“Emergency call. Please hang up now”.
The BT In Touch 1000 will continue to do this until
the telephone line is clear and the emergency
sequence has begun.
Voice prompts
When you set voice prompts to ON, your
BT In Touch 1000 will confirm each numeric key
press with an announcement. For example, if you
7 you will hear “Seven”.
press
To set the voice prompts to ON or OFF
Lift the Quickdial memory label to reveal
the Setup button.
Press the
Enter the 2-digit code to change the
relevant setting:
00 Optional voice prompts ON.
01 Optional voice prompts OFF.
With voice prompts set to ON, the following
are examples of what you can expect to hear:
If you press the
announced.
If you pr
memory one” will be announced.
(Only if emer
that Quickdial memory).
Setup button.
(Default setting).
1 button, “One” will be
ess the
M1 button, “Dialling
gency status has been given to
22
Press the Setup button to confirm the setting.
ou will hear a double-beep confir
Y
mation tone.
Setup
Emergency cancel timer
S
etup
Announce
S
etup
Setup
Announce
Setup
Setup
The emergency cancel timer is the time the phone
takes to start the emergency sequence after you press
the Emergency button (on the phone or Pendant).
The time can be changed from one to nine seconds
in order to help you test your BT In Touch Pendant.
Display contrast control
Adjust the contrast of the display to your preferred
level.
To set the contrast of the display
To set the emergency cancel timer
Lift the Quickdial memory label to reveal
the Setup button.
Press the Setup button.
Then enter the 2-digit code to change the
relevant setting:
10 The emergency cancel timer is set
to a 1-second delay (the default
setting.)
11 The emergency cancel timer is set
to a 9-second delay.
Then press the Setup button to confirm
the setting. You will hear a double-beep
confirmation tone.
Lift the Quickdial memory label to reveal
the Setup button.
Press the Setup button.
Then press the 2-digit code to change the
relevant setting:
30 Contrast level 1.
31 Contrast level 2.
32 Contrast level 3 (default setting).
33 Contrast level 4.
34 Contrast level 5.
Then press the Setup button to confirm
the setting. You will hear a double-beep
confirmation tone.
23
BT In Touch Pendant
Small, lightweight and waterproof, the BT In Touch
Pendant acts as a portable emergency button for the
BT In Touch 1000. When pressed in an emergency,
the BT In Touch Pendant contacts the BT In Touch
1000 which starts dialling the stored emergency
numbers.
2 detachable mountings for necklace, wrist strap or
belt clip wearing
Necklace Wrist strap
In a non-emergency, the BT In Touch Pendant button
can be pressed to answer and end an incoming call,
enabling the User to hold a ‘handsfree’ conversation
via the loudspeaker on the phone.
The BT In Touch Pendant has a battery life of about
5 years (based on 2 presses a day) and a range of
up to 50 metres from the BT In Touch 1000.
It has 2 interchangeable, detachable mountings
allowing it to be worn around the neck or on a
wrist strap.
You can have up to 2 BT In Touch Pendants working
with one BT In Touch 1000.
Reverse side
BT In Touch Pendant
emergency button
When pressed, this
button starts the
emergency sequence.
BT In Touch Pendants
If you require either a new, additional or
replacement BT In Touch Pendant, please contact
the Helpline on 0845 601 1406.
If you are having problems with the pendant, call
the product Helpline on
0845 601 1406.
Pendant item code: 871769
Registering your BT In Touch Pendant
Before using your BT In Touch Pendants for the
first time, you need to register them to your BT
In Touch 1000.
The pendant receiver aerial which hangs from the
back of your BT In Touch 1000 needs to be uncoiled.
When attempting to register your BT In Touch
Pendant, if no emergency contact numbers have been
stored with emergency status, when the
button is pressed you will hear 3 beeps and the
message
“Warning. No emergency number stored”.
Pendant
24
To register your BT In Touch Pendant(s)
✓
Store
Press and hold down the Store button.
Press
and release the Pendant button.
If you have a second BT In Touch Pendant,
continue holding down the Store button.
Press and release the second Pendant
button.
Now release the Store button.
You will hear a double beep and the
announcement “Pendant logged on. Please
test all Pendants.”
BT In Touch Pendant registration is
now complete.
Testing the range of the BT In Touch Pendant
• Something is blocking the signal between the
BT In Touch Pendant and the phone, such as,
unusually thick walls, a tree or a garden shed.
IMPORTANT
Whenever you change the location of the
BT In Touch 1000, you should test the BT In Touch
Pendant again.
You need to check the per formance of the BT In
Touch Pendant under the conditions of your own
home and garden. The maximum range in a clear
line-of-sight of the BT In Touch Pendant is 50m, but
this operating range may vary depending on certain
conditions. For example:
• You are too far from the phone – the maximum
range in a clear line of sight, that is, with no
obstructions, is 50m.
• You have another radio device or transmitter
situated near your home which is interfering with
your BT In Touch Pendant, such as a fire station
nearby.
25
Using the BT In Touch Pendant
BT In Touch Pendant in normal use
You can use the BT In Touch Pendant to
answer incoming calls. When the phone
rings, simply press the Pendant button to
answer the call. This puts the phone into
‘handsfree’ mode. You don’t need to pick up
the handset, simply speak to the caller using
the built-in microphone on the telephone.
When you have finished your conversation,
press the
The light on the
go out.
Pendant button again to hang-up.
Handsfree button will
IMPORTANT
If the Pendant button is pressed at the same time as
a call is coming in, then your BT In Touch 1000
will assume that you want to receive the incoming
call rather than start the emergency sequence.
BT In Touch Pendant battery low
warning
When the battery in your BT In Touch Pendant has
about a year’s life left, the BT In Touch Pendant will
warn you by flashing 3 times every time the
Pendant button is pressed, and the voice prompt
will say “Replace Pendant soon”.
26
If, during the call, you decide to use the
handset, simply pick it up and continue
your conversation.
Using the BT In Touch Pendant in an
emergency
To use the BT In Touch Pendant in an
emergency, you simply press the Pendant
button. The small red light will flash to
confirm that the Pendant button has been
pressed.
Your BT In Touch 1000 will dial the stored
emergency contact numbers you have
programmed (see page 17).
This gives enough time for you to order a
replacement BT In Touch Pendant by ringing
the product Helpline on
0845 6011 406.
Maintenance
Cleaning
Clean your BT In Touch 1000 with a damp cloth (not
wet) or an antistatic wipe. Never use a dry cloth as
this may cause a static shock.
Service
Within guarantee
If you experience a problem with your BT In Touch
1000 you should contact the BT In Touch Product
Helpline on 0845 6011 406. Calls are charged at local
call rates. If the problem is not remedied, you will be
advised to contact your original point of purchase.
Some retailers offer extended warranty schemes for
cover outside the initial 12-month period. Please ask
them for details.
Please note
Outside warranty
If your BT In Touch 1000 needs repair after the
warranty period has ended, call the BT In Touch
Product Helpline on 0845 6011 406 for information
on our recommended repair agents.
If you have to return any part of your
BT In Touch 1000
Keep all parts that are working correctly. Pack the
faulty part(s) securely, preferably using the original
packaging.
Please note
BT cannot take responsibility for goods damaged
in transit.
The batteries are not covered under the guarantee.
27
Help and advice
If you cannot find the information you require in this section, then phone
the BT In Touch Product Helpline on 0845 6011 406
No dial tone
Is the telephone line cord plugged into the
telephone socket?
Check that the power cable is connected to the
mains power.
Replacing the phone batteries
After a time, you may find that the batteries are
running out. When the batteries need replacing
you will hear the battery low warning beep and
BATTERIES LOW
will appear on the display.
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be
disposed with other household or commercial
waste at the end of its working life.
impact on the environment, treat any hazardous
substances and avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes. For
more information please contact your local authority
or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
After mains power loss
When the mains power comes back on all your
Quickdial memory numbers will be kept.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available
recovery and recycling techniques to minimise the
28
Technical specification
BT In Touch 1000
Radio frequency and bandwidth ..............173MHz, 25kHz
Power supply .......................................12V, 500mA
Batteries.............................................6 x AA rechargeable
Standby power.....................................8 hours standby/30 minutes in use
Signalling............................................Tone
Recall key function ...............................Timed Break Recall
Handsfree ...........................................Simplex Quality Voice Channel (can be switched into simplex mode)
Hearing aid compatibility.......................Yes
Operating modes .................................Carer
Carer + Careline
Careline
Permitted ambient conditions.................0°C to 55°C
Permitted storage temperature...............-10°C to +60°C
Dimensions .........................................197mm x 225mm x 82mm (152mm with base mount) (Width x Depth x Height)
Weight ...............................................1150g (with base mount)
REN ...................................................1.0
BT In Touch Pendant
Radio frequency ...................................173MHz
Transmitted power ...............................Less than 10mW
Range ................................................50 metres free-field
Important note: The range can be greatly reduced where conditions are not ideal, (i.e. in
certain buildings or near bodies of water, etc).
Battery life ..........................................Up to 5 years (based on 2 presses a day)
Waterproofing standard.........................IP67
Dimensions .........................................
Weight ...............................................5g
Approvals............................................
38mm x 15mm (Width x Depth)
SRDGB
29
Visit us at www.bt.com
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2005.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT In Touch 1000 (11/05) 3
Printed in UK
CE compliant to R&TTE Directive (1999/5/EC)
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