BT IMAGE 370 User Manual

Image 370 combined fax, copier, telephone and answering machine

User guide

STOP

FAX

BACK

PUSH

OPEN

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE MODE

✱

ANSWER

■

●

MEMO DELETE

■

PLAY l l

§§

Image 370

Combined Fax Copier & Telephone

Pause button - inserts a pause when entering a number.

Recall button - for use with switchboards and BT Select Services.

Automatically retrieves a document from a fax machine set ready for polling.

Press to begin sending or copying a document.

Press to stop faxing or copying. Also takes you back to standby mode during programming.

STOP

FAX

BACK

Redials phone and fax numbers. Use to enter sub-menus when changing fax settings.

Use to access the receive mode options.

Stores up to 40 names, phone and fax numbers.

Moves the cursor through the display. Shown as

§©

throughout this guide. Use to confirm settings. Activates the hands free facility.

Sometimes referred to as the “HOOK” button.

Please open this page for a further ‘at a glance’ guide to your Image 370 fax machine.

STOP

FAX

BACK

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE

MODE

✱

Control panels

DIRECTORY

REDIAL

SET UP

RECEIVE

MODE

START

In-built microphone for hands-free conversation.

Skip buttons - use to skip forwards and backwards between messages and memos recorded on the answering machine.

Answer button - switches the answering machine on and off.

Memo button - press to record a personal memo which can be left as a massage for another user.

Delete button - use to delete messages and memos recorded on the answering machine.

Play/pause button - use to play back and pause messages recorded on the answering machine.

STOP

FAX

BACK

PUSH

OPEN

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE MODE

✱

ANSWER

■

●

MEMO DELETE

■

PLAY l l

§§

ANSWER

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●

§§

MEMO

DELETE

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PLAY l l

Answering machine controls

Paper holder

Holds up to 50 sheets of A4 (210 x 297mm) paper.

Automatic document feeder

Holds up to 5 pages ready to be faxed or copied.

Keypad

Use to dial numbers and to enter names and numbers in the memory.

Handset

STOP

FAX

BACK

PUSH

OPEN

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE

MODE

✱

ANSWER

■

●

MEMO DELETE

■

PLAY l l

§§

At a glance

Image 370

Combined Fax Copier & Telephone

Paper support

Supports paper in the paper holder.

Open button

Press to open the front panel when accessing the document scanner unit or inserting a new print ribbon.

Display

Displays receive mode, time and number of voice messages received/stored. During use displays status, names, numbers and user information.

One touch panel

Stores ten one touch names, telephone and fax numbers.

Select Services buttons

Pre-programmed Call Return and Call Diversion.

In this guide

At a glance 4 Introduction 6 Setting up 7 Using the answering

machine 19 Using the telephone 26 Using the fax machine 33 Additional features 37 Help 55 Technical specification 63 Technical information 65 Index 67

Hints and tips boxes

In this user guide we’ve included helpful tips and useful notes. They are shown in grey boxes.

Customer Helpline

If you have problems with your Image 370, call the BT Helpline on

Freefone 0800 854 726.

Introduction Your Image 370 fax machine is

designed for ease of use and made to the high standards set by BT

We thank you for choosing a BT product and expect that you will have many years of quality service

Please read these instructions carefully before use, and keep this user guide for future reference.

For your records

Date of purchase:

Place of purchase:

Serial number (on base of unit):

Purchase price:

(Proof of purchase is required for warranty purposes, so please keep your receipt)

Introduction

Customer Helpline

If you have problems with your machine, call the Image 370 Helpline on

Freefone 0800 854 726.

Check that your Image 370 is complete. When you unpack you must have:

• Image 370 combined fax, copier, telephone

and digital answering machine

• handset

• telephone line cord

• handset cord

• mains power supply unit

• starter print ribbon (20m)

• print ribbon cog and spigot.

Setting up

Setting upFollow these steps to get your Image 370 up

and running and ready to use

Electrical storm warning

We advise you to disconnect your Image 370 during electrical storms as it may be damaged.

If a fault occurs during the 12 month warranty period due to accidental or wilful damage (including lightning and electrical damage) BT will not replace or repair the equipment free of charge. If any damage of this nature occurs, please claim against your home contents insurance.

1 Insert the print ribbon

If you are changing the ribbon please turn to page 56. A starter print ribbon is included with your Image 370. The ribbon is used to print documents and must therefore be inserted into your Image 370 before you can receive or copy documents.

To insert the print ribbon

If you have already connected it, remove the handset from its cradle before opening the front panel. This will prevent it falling off when the panel is opened. If you have inserted any paper into the holder you should remove it.

• Open your Image 370 by pressing the PUSH TO OPEN button on the front of the main unit.

• Pull the front panel open as shown below.

• Opening the front panel will reveal the

document scanner unit.

• Push up the green buttons marked 1and 2.

Setting up

Once the front panel is open take care not to touch the optical scanner as this can result in poor quality outgoing faxes and copies.

A 20m starter print ribbon is included with your Image 370, however when it needs replacing a 60m ribbon should be used. A 20m ribbon will print about 53 A4 sheets. A 60m ribbon will print about 160 A4 sheets. To ensure that you always have a spare ribbon in stock call Freefone 0800 590 009.

PUSH

OPEN

Document scanner unit

Optical scanner

Button 2

Button 1

If a fax is being received when the ribbon runs out, the remainder of the fax will be received into the memory. The memory will save up to 40 pages using the standard letter Slerexe A4 at normal resolution (see page 64).

The end of the front roll into which the cog must be inserted has a single groove cut into it. This ensures that the cog is positioned correctly and prevents it from slipping once inside the roll. Insert the cog right up to the shoulder, making sure the key fits into the groove. (See below.)

The end of the front roll into which the spigot must be inserted has two grooves cut into it. Insert the spigot right up to the shoulder, making sure the keys fit into the grooves. (See below.)

Setting up

• Open the document scanner unit by pulling

it forward as shown below.

• Remove the print ribbon from its packaging

and insert the cog and the spigot (supplied) into the front roll as shown below.

• Remove the elastic tie from around the rolls but

don’t allow the ribbon to unroll at this stage.

Insert the cog here

Insert the

spigot here

Back roll

Groove

Cog

Groove

Spigot

Key

Shoulder

Key

Front roll

• Lower the front roll into the lower

compartment (

1) and press down firmly the

left and right ends to make sure the cog and spigot are sitting correctly in their black plastic housings (

2 & 3). (See below.)

Make sure that the cog on the print ribbon is to your left as you look at the machine.

• Insert the fully assembled print ribbon into

the print ribbon compartment, inside the base unit, as shown below.

• Place the end of the back roll over the spring

loaded green spindle on the left of the print ribbon compartment (see below). Push the print ribbon up against the spindle (

1) and

lower the other end of the ribbon into the compartment (

2).

Spring loaded green spindle

Print ribbon compartment

Setting up

• Make sure that the ribbon is unrolling from

the top of the back roll (

1) onto the back of

the front roll (

2). (See below.)

• Take up any slack by winding back the

back roll.

• Close the document scanner.

• Shut the front panel.

2 Connect the handset cord to the handset and the base unit

Plug one end of the handset cord into the socket on the handset and the other end into the socket on the base unit.

If you feel any resistance when closing the document scanner unit, check that the front ribbon roll is fully inserted.

3 Plug the telephone line cord into the main unit

4 Plug the telephone line cord into the phone socket

If you do not have a phone socket, call

Freefone 0800 800 150 and ask for a BT

engineer to come and fit the correct socket. This is a chargeable service.

H/SET

Setting up

Handset cord

Handset

base unit

Telephone line cord

LINE

5 Plug the power supply cable into the main unit

The power socket is located on the back of your Image 370.

6 Now plug the mains lead into a convenient 13 amp mains power socket

Once connected to the mains your Image 370 will beep and the display will show

NO PAPER.

7 Load the paper

Your Image 370 prints onto plain paper. Your Image 370 will hold up to 50 sheets of (80gsm) A4 paper (210 x 297mm).

• Extend the paper support.

• Insert the paper as shown below.

STOP

FAX BACK

PUSH

OPEN

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE

MODE

✱

ANSWER

■

●

MEMO DELETE

■

PLAY l l

§§

If your Image 370 is connected to the mains power supply before paper is inserted into the paper holder, it will beep three times and the display will show NO PAPER. To cancel this display paper must be inserted into the paper holder.

Push the plug in firmly to ensure it is fully inserted into the socket.

Setting up

■ ■ ■ ■ ■ ■ ■

24VDC

O C O

Paper support

Setting up

8 Entering your sender ID

Your name and fax number can be printed at the top of each page you send, this is called your sender ID.

To set your sender ID

• Press the SET UP button; display shows

SET RESOLUTION.

• Press the

or ©button until the display

shows

USER SET-UP.

• Press the button; display shows

LINE SET-UP.

• Press the

or ©button until the display

shows

USER DATA.

• Press the button; display shows

SENDER ID.

• Press the button; display shows ENTER NAME followed by the currently set name

(if one has been previously set).

• Using the keypad enter your name. You can

enter a name of up to 20 characters.

• Use the keypad to type in letters by pressing

the number button which displays the letter you want. Press the button until the letter you want is shown.

For example, to enter the name JOHN:

• Press the 5 button until display shows: J.

• Press the 6 button until O is shown.

• Press the 4 button until H is shown.

• Press the 6 button until N is shown.

• When you have entered your name, press

the button, the display shows

ENTER

FAX NO.

• Using the keypad enter your fax number.

You can enter a number of up to 20 digits.

• When you have entered your fax number,

press the button to confirm the new entry, the display shows

CALL BACK TEL NO.

• Press the STOP button three times to return

to standby mode.

Sender ID position

You can change the position at the top of the page where your sender ID is printed by the receiving machine. You can also turn it off so it is not printed at all.

• Press the SET UP button, display shows

SET RESOLUTION.

Use the©button to move forward through the display. Use the §button to delete characters. Use the P button to enter a space.

If you pause for more than one minute when entering your ID name, number and call back number,your Image 370 will revert to standby mode and the changes will not be saved.

SET UP

If the letter you require is on the same button as the previous letter, you must first use the

button to advance to the next letter space.

Setting up

• Press the

or ©button until the display

shows

USER SET-UP.

• Press the button, display shows

LINE SET-UP.

• Press the

or ©button until the display

shows

FAX FUNCTIONS.

• Press the button, display shows

ACTIVITY REPORT.

• Press the

or ©button until the display

shows

HEADER POSITION.

• Press the button, display shows INSIDE.

• Press the

or ©buttons to display the

available options. These are:

INSIDE - your sender ID is printed at the top of

the page inside the image area. This is your Image 370’s default setting, unless you want to switch your sender ID off we do not recommend that you change this setting.

OUTSIDE - your sender ID is printed at the top

of the page outside the image area. Using this setting may cause the receiving machine to print out unwanted blank sheets.

OFF - your sender ID is not sent, so will not be

printed by the receiving machine.

• Press the button to confirm the setting, display shows

FAX FUNCTIONS.

• Press the

STOP button twice to return to

standby mode mode.

IMAGE AREA

FAX MESSAGE

To: Mr Smith From: Mr Jones

Dear Mr Smith

We thank you for choosing a BT product and expect that you will have many years of quality service

Please read these instructions carefully before use, and retain this User Guide for future reference.

Customer Helpline Should you have problems with your machine, call the Image 370 Helpline on 0800 854726. Calls are charged at the local rate.

Mr Jones

XX XXXX XXXXXX XXX XXXX XXX XXXXX XXXX XXXXX XXXXXX

Outside

➡ ➡

Inside

9 Entering a call back number

As well as your name, you can also store a telephone number on which you can be contacted. This is called your call back telephone number.

During a fax transaction you can request voice contact by pressing the button. If the other party does not respond, your Image 370 will instruct the other fax machine to print out your call back number along with a message requesting a telephone call.

To set your call back number

• Press the SET UP button; display shows

SET RESOLUTION.

• Press the

or ©buttons until the display

shows

USER SET-UP.

• Press the button; display shows

LINE SET-UP.

• Press the

or ©buttons until the display

shows

USER DATA.

• Press the button; display shows

SENDER ID.

• Press the

or ©buttons until the display

shows

CALL BACK TEL NO.

• Press the button; display shows the

currently set call back number (if one has been previously set).

Setting up

SET UP

• Using the keypad, enter your call back

telephone number. You can enter a number of up to 20 digits.

• When you have entered your call back

telephone number, press the button to confirm the new entry; the display shows

SET DATE/TIME.

• Press the STOP button three times to return

to standby mode.

For further information on call back see page 52.

If you pause for more than one minute when entering your ID name, number and call back number,your Image 370 will revert to standby mode and the changes will not be saved.

Use the©button to move forward through the display. Use the §button to delete characters. Use the P button to enter a space.

Setting up

10 Setting the date and time

The display shows the time when your Image 370 is in standby mode. Your Image 370 can also print the date and time at the top of each fax it sends.

To set the date and time

• Press the SET UP button; display

shows

SET RESOLUTION.

• Press the

or ©button until the display

shows

USER SET-UP.

• Press the button; display shows

LINE SET-UP.

• Press the

or ©button until the display

shows

USER DATA.

• Press the button; display shows

SENDER ID.

• Press the

or ©button until the display

shows

SET DATE/TIME.

• Press the button; display shows the

currently set date and time.

• Using the keypad enter the new date and

time setting. After each digit is entered the cursor will automatically move on to the next digit space.

SET UP

• When the correct date and time is shown in

the display press the button to confirm the new setting. The display shows

USER

DATA.

• Press the STOP button twice to return to

standby mode.

Use the§ and ©buttons to move backward and forward through the display.

If you pause for more than one minute when

entering your ID name, number and call back number,your Image 370 will revert to standby mode and the changes will not be saved.

Your Image 370 displays the date and time in the following order: DayDay/MonthMonth/ YearYear HourHour:MinuteMinute using the 24-hour clock for the time. For example, to set 25 minutes past 4 in the afternoon on 20 February 1997 enter: 20/02/97 16:25.

Setting up

11 Setting the dial mode

Your Image 370 has two dialling modes: TONE and PULSE, it is pre-set to TONE. This will be the correct setting for all direct lines and most switchboards, however for some switchboards it may need to be set to

PULSE.

• Press the SET UP button; display shows SET RESOLUTION.

• Press the

shows

USER SET-UP.

• Press the button; display shows

LINE SET-UP.

• Press the button; display shows

RING RESPONSE.

• Press the

shows

DIAL MODE.

• Press the button; display shows TONE.

• Press the

TONE and PULSE.

• When the setting you require is shown in the

display press the button to confirm the new setting.

• Press the STOP button three times to return

to standby mode.

No dialling tone when using button

Is your Image 370 line cord plugged into the phone socket? Make sure the speaker volume is not set to the minimum (see page 27).

The T/P (T=TONE, P=PULSE) selector on the underside of your

Image 370 base unit must also be switched to the setting you have selected on the display. This will ensure that calls can still be made during power failure.

During use your Image 370 may tinkle bells in other telephones sharing the same line. This is not a fault and we suggest that you do not contact the helpline.

SET UP

Setting up

TEL/FAX

When in TEL/FAX mode your Image 370 answers a call after one ring, plays outgoing message

#3 (if it has been recorded) and then

checks for a fax signal. If no fax signal is detected the caller is put on hold, your Image 370 rings and the display shows

LIFT

HANDSET to indicate you should answer the

call manually. If the handset is not lifted before the ringing stops your Image 370 will assume it is a fax call and prepare to receive a fax. To adjust the ring time see page 37. To record outgoing message

#3 (see page 20).

ANS/FAX

In ANS/FAX mode your Image 370 will receive both voice messages and faxes. Calls are answered automatically after the number of rings you have set and your outgoing message

OGM #1, is played back, callers can then leave

a message.

If your Image 370 detects a fax signal whilst the answering machine is operating, or if no message is left, it will automatically switch to fax mode and the fax will be received as normal.

12 Setting the receive mode

Your Image 370 answers calls and receives faxes in one of four modes:

MANUAL,

AUTOFAX, TEL/FAX or ANS/FAX.

To change the receive mode

The currently set receive mode is shown in the the display.

• Press the RECEIVE MODE button until the

setting you want is shown in the display.

• The available options are:

MANUAL AUTOFAX TEL/FAX ANS/FAX

• The option displayed is now set.

Which setting is correct for you?

MANUAL

When set to manual you must answer all calls by lifting the handset or by pressing the button. If the incoming call is a fax (you will hear a beep every three seconds), press the

START button and replace the handset.

AUTOFAX

In autofax mode your Image 370 automatically answers any incoming calls and prepares to receive a fax. Faxes will then be received automatically.

RECEIVE

MODE

If the handset is picked up before your Image

37 0

automatically answers an incoming fax call,

you can talk to the caller or press the START button to receive the fax.

Using the answering machine

Your Image 370 incorporates a digital telephone answering machine which allows callers to leave voice messages. Faxes can be received and sent when the answering machine is switched on.

Your Image 370 can record up to 15 minutes of messages. (Includes your outgoing messages.)

Outgoing message (OGM)

The outgoing message is the message a caller hears when your Image 370 answers a call.

Your Image 370 allows you to record 3 outgoing messages - these are referred to as

OGM #1, OGM #2 and OGM #3. Each

message can be up to 20 seconds long.

OGM #1 is the message that is played to callers

when your Image 370 answers a call in ANS/FAX mode. Callers can leave a voice message after

OGM #1 has played.

OGM #2 is the message that is played to callers

if your Image 370 answers a call in ANS/FAX mode and the answering machine memory is full. Callers will not be able to leave messages.

OGM #3 is the message that is played to callers

if the unit answers in TEL/FAX mode. Callers will not be able to leave voice messages but faxes can still be received.

OGM #1 may be something like this: "Hello, I'm sorry I can't take your call at present, if you would like to send a fax please do so now, if you would like to leave a message please speak after the tone".

OGM #2 may be something like this: "Hello, I'm not here at present and I'm sorry but my answer machine is full. You can however send a fax, otherwise please call back later".

OGM #3 may be something like this: "Thank you for calling, please hold the line while we try to connect you. If you want to send a fax please do so now".

Using the answering

machine

ANSWER

■

●

MEMO DELETE

■

PLAY l l

§§

To record an outgoing message

• Press the SET UP button, display shows SET

RESOLUTION.

• Press the

shows

ANSWERPHONE.

• Press the button, display shows OGM.

• Press the button, display shows

RECORD (or PLAY).

• If display shows PLAY press the

button, display shows RECORD.

• Press the button, display shows

RECORD OGM #1.

• Use the

OGM #1, #2 or #3.

• When the number of the outgoing message

you want is displayed press the button, display shows

LIFT HANDSET.

• Lift the handset and speak clearly into it to

record your message. The displays shows

RECORDING and the elapsed recording time.

• To stop recording replace the handset,

display shows

SECURITY CODE.

• To re-record your outgoing message or to

record further outgoing messages, press the

press and repeat the procedure – to record an outgoing message – opposite.

• Press STOP twice to return to standby

mode.

To play back your outgoing messages

To listen to the messages you have recorded:

• Press the SET UP button, display shows SET RESOLUTION.

• Press the

shows

ANSWERPHONE.

• Press the button, display shows OGM.

• Press the button, display shows

RECORD or PLAY.

• If display shows RECORD press the

button, display shows PLAY.

• Press the button, display shows PLAY OGM #1.

• Use the

OGM #1, #2 or #3.

• When the number you want is displayed

press the button, display shows

PLAYING OGM #X and the message is

replayed through the in-built speaker.

• When playback is finished the display shows

SECURITY CODE.

Your Image 370 will not allow you to record an outgoing message longer than 20 seconds. After 20 seconds recording is stopped automatically.

During playback you can adjust the volume using the

and ©button s.

Using the answering machine

SET UP

• If you want to play the message again or play

another outgoing message, press the

button until display shows OGM - press and repeat the above procedure.

• Press STOP twice to return to standby mode.

To switch the answering machine on/off

If your Image 370 is set to ANS/FAX the answering machine is ON. When the answering machine is on the LED in the

ANSWER button will be lit.

The answering machine can be switched on or off by pressing the

ANSWER button.

Incoming messages

An incoming message is the message a caller leaves on your answering machine if you are not able to take the call yourself. Memos are similar to incoming messages but are recorded using your Image 370’s handset (see ‘memos’ page 23).

To receive incoming messages your Image 370 must be set to ANS/FAX mode (see page 18).

Message indicator

When a new message has been left on your Image 370 the red light on the

PLAY button

will flash.

When the answering machine is switched off using the ANSWER button the receive mode will revert to the previous setting.

The number of messages is shown in the left hand side of the display (this number includes new messages and any old messages which have not been erased).

To play back messages

When playing back messages the oldest message will always be played first.

• Press the PLAY button to begin playing back

your messages. During playback display shows the message number and the date and time the message was left.

During playback:

• Press the PLAY button to pause and again

to resume.

• Press the

©©

button once to skip to the

beginning of the next message.

• Press the

§§

button once to skip back to

the beginning of the message being played.

• Press the

§§

button twice to skip back to

the beginning of the previous message.

If the message being played is a new message an N is shown in the display after the message number.

Messages can be played back in any receive mode.

Using the answering

machine

■

PLAY l l

■

PLAY l l

§§

ANSWER

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+ 49 hidden pages