BT IMAGE 350 User Manual

Image 350 combined fax, copier and telephone

User guide

STOP

FAX

BACK

PUSH

OPEN

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE MODE

✱

Image 350

Combined Fax Copier & Telephone

Please open this page for an ‘at a glance’ guide to your Image 350 fax machine.

STOP

FAX

BACK

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE

MODE

✱

Control panels

P Pause button - inserts a pause

when entering a number.

R Recall button - for use with

switchboards and BT Select Services.

FAXBACK Automatically retrieves a

document from a fax machine set ready for polling.

START Press to begin sending or

copying a document.

STOP Press to stop faxing or copying.

Also takes you back to standby mode during programming.

REDIAL Redials phone and fax numbers. SET UP Use to enter sub-menus when

changing fax settings.

RECEIVE Use to access the receive mode MODE options.

DIRECTORY Stores up to 40 names, phone

and fax numbers. Moves the cursor through the

display. Shown as

§©

throughout this guide. Use to confirm settings. Activates the line monitor before

dialling phone or fax numbers.

STOP

FAX BACK

PUSH

OPEN

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE MODE

✱

At a glance

Image 350

Combined Fax Copier & Telephone

Paper holder

Holds up to 50 sheets of A4 (210 x 297mm) paper.

Automatic document feeder

Holds up to 5 pages ready to be faxed.

Keypad

Use to dial numbers and to enter names and numbers in the memory.

Handset

Paper support

Supports paper in the paper holder.

Open button

Press to open the front panel when accessing the document scanner unit or inserting a new print ribbon.

Display

Displays names, telephone and fax numbers.

One touch panel

Stores ten one touch names, telephone and fax numbers.

Select Services buttons

Pre-programmed Call Return and Call Diversion.

In this guide

At a glance 4

Introduction 6

Setting up 7

Using the telephone 18

Using the fax machine 25

Additional features 29

Help 43

Technical specification 51

Technical information 52

Index 54

Hints and tips boxes

In this user guide we’ve included helpful tips and useful notes. They are shown in grey boxes.

Customer Helpline

If you have problems with your Image 350, call the BT Helpline on

Freefone 0800 854 726.

Introduction Your Image 350 fax machine is

designed for ease of use and made to the high standards set by BT

We thank you for choosing a BT product and expect that you will have many years of quality service

Please read these instructions carefully before use, and keep this user guide for future reference.

For your records

Date of purchase:

Place of purchase:

Serial number (on base of unit):

Purchase price:

(Proof of purchase is required for warranty purposes, so please keep your receipt)

Introduction

Customer Helpline

If you have problems with your machine, call the Image 350 Helpline on

Freefone 0800 854 726.

Check that your Image 350 is complete. When you unpack you must have:

• Image 350 combined fax, copier and

telephone base unit

• handset

• telephone line cord

• handset cord

• mains power supply unit

• starter print ribbon (20m)

• print ribbon cog and spigot.

Setting up

Setting upFollow these steps to get your Image 350 up

and running and ready to use

Electrical storm warning

We advise you to disconnect your Image 350 during electrical storms as it may be damaged.

If a fault occurs during the 12 month warranty period due to accidental or wilful damage (including lightning and electrical damage) BT will not replace or repair the equipment free of charge. If any damage of this nature occurs, please claim against your home contents insurance.

1 Insert the print ribbon

A starter print ribbon is included with your Image 350. The ribbon is used to print documents and must therefore be inserted into your Image 350 before you can receive or copy documents.

To insert the print ribbon

If you have already connected it, remove the handset from it’s cradle before opening the front panel. This will prevent it falling off when the panel is open.

• Open your Image 350 by pressing the PUSH TO OPEN button on the front of the main unit.

• Pull the front panel open as shown below.

• Opening the front panel will reveal the

document scanner unit.

• Push up the green buttons marked 1and 2.

Setting up

Once the front panel is open take care not to touch the optical scanner as this can result in poor quality outgoing faxes and copies.

A 20m starter print ribbon is included with your Image 350, however when it needs replacing a 60m ribbon should be used. A 20m ribbon will print about 53 A4 sheets. A 60m ribbon will print about 160 A4 sheets. To ensure that you always have a spare ribbon in stock call Freefone 0800 590 009.

PUSH

OPEN

Document scanner unit

Optical scanner

Button 2

Button 1

If a fax is being received when the ribbon runs out, the current page will be printed but any further pages will be lost.

Setting up

The end of the front roll into which the cog must be inserted has a single groove cut into it. This ensures that the cog is positioned correctly and prevents it from slipping once inside the roll. Insert the cog right up to the shoulder, making sure the key fits into the groove.

The end of the front roll into which the spigot must be inserted has two grooves cut into it. Insert the spigot right up to the shoulder, making sure the keys fit into the grooves.

• Open the document scanner unit by pulling

it forward as shown below.

• Remove the print ribbon from it’s packaging

and insert the cog and the spigot (supplied) into the front roll as shown below.

Insert the cog here

Insert the

spigot here

Back roll

Groove

Cog

Groove

Spigot

Key

Shoulder

Key

Front roll

• Lower the front roll into the lower

compartment (

1) and press down firmly the

left and right ends to make sure the cog and spigot are sitting correctly in their black plastic housings (

2 & 3).

Make sure that the cog on the print ribbon is on the same side as the cog inside the print ribbon compartment.

• Insert the fully assembled print ribbon into

the print ribbon compartment, inside the base unit, as shown below.

• Place the end of the back roll over the spring

loaded green spindle inside the compartment. Push the print ribbon up against the spindle (

1) and lower the other

end of the ribbon into the compartment (

2).

Spring loaded green spindle

Print ribbon compartment

Setting up

• Make sure that the ribbon is unrolling from

the top of the back roll (

1) onto the back of

the front roll (

2).

• Take up any slack by winding back the

back roll.

• Close the document scanner.

• Shut the front panel.

2 Connect the handset cord to the handset and the base unit

Plug the handset cord into the socket on the handset. Plug the handset cord into the socket on the base unit.

If you feel any resistance when closing the document scanner unit, check that the front ribbon roll is fully inserted.

3 Plug the telephone line cord into the main unit

4 Plug your Image 350 into the BT socket

If you do not have a BT socket, call

Freefone 0800 800 150 and ask for a BT

engineer to come and fit the correct socket. This is a chargeable service.

H/SET

Setting up

Handset line cord

Telephone line cord

LINE

5 Plug the 24v DC power supply cable into the main unit

The power socket is located on the back of your Image 350.

6 Now plug the mains lead into a convenient 13 amp mains power socket

Once connected to the mains your Image 350 will beep and the display will show

NO PAPER.

7 Load the paper

Your Image 350 prints onto plain paper. Your Image 350 will hold up to 50 sheets of A4 paper (210 x 297mm).

• Extend the paper support.

• Insert the paper as shown below.

STOP

FAX

BACK

PUSH

OPEN

Call Return

Call Divert

START

DIRECTORY

REDIAL

SET UP

RECEIVE MODE

✱

If your image 350 is connected to the mains power supply before paper is inserted into the paper holder, it will beep three times and the display will show NO PAPER. To cancel this display paper must be inserted into the paper holder.

Push the plug in firmly to ensure it is fully inserted into the socket.

Setting up

■ ■ ■ ■ ■ ■ ■

24VDC

O C O

Paper support

Setting up

8 Entering your sender ID

Your name and fax number can be printed at the top of each page you send, this is called your sender ID.

To set your sender ID

• Press the SET UP button.

• Press the

or ©buttons until the display

shows

USER SET-UP.

• Press the button; display shows

LINE SET-UP.

• Press the

or ©buttons until the display

shows

USER DATA.

• Press the button; display shows

SENDER ID.

• Press the button; display shows ENTER NAME followed by the currently set name

(if one has been previously set).

• Using the keypad enter your name. You can

enter a name of up to 20 characters.

• Use the keypad to type in letters by pressing

the number button which displays the letter you want. Press the button until the letter you want is shown.

For example, to enter the name JOHN:

• Press the 5 button until display shows: J.

• Press the 6 button until O is shown.

• Press the 4 button until H is shown.

• Press the 6 button until N is shown.

• When you have entered your name, press

the button, the display shows

ENTER

FAX NO.

• Using the keypad enter your fax number.

You can enter a number of up to 20 digits.

• When you have entered your fax number,

press the button to confirm the new entry, the display shows

CALL BACK

TEL NO.

• Press the STOP button three times to return

to standby mode.

Use the©button to move forward through the display. Use the §button to delete characters. Use the P button to enter a space.

If you pause for more than one minute when entering your ID name, number and call back number,your Image 350 will revert to standby mode and the changes will not be saved.

SET UP

9 Entering a call back number

As well as your name, you can also store a telephone number on which you can be contacted. This is called your call back telephone number.

During a fax transaction you can request voice contact by pressing the button. If the other party does not respond, your Image 350 will instruct the other fax machine to print out your call back number along with a message requesting a telephone call.

To set your call back number

• Press the SET UP button.

• Press the

or ©buttons until the display

shows

USER SET-UP.

• Press the button; display shows

LINE SET-UP.

• Press the

shows

USER DATA.

• Press the button; display shows

SENDER ID.

• Press the

shows

CALL BACK TEL NO.

• Press the button; display shows the

currently set call back number (if one has been previously set).

Setting up

SET UP

• Using the keypad, enter your call back

telephone number. You can enter a number of up to 20 digits.

• When you have entered your call back

telephone number, press the button to confirm the new entry; the display shows

SET DATE/TIME.

• Press the STOP button three times to return

to standby mode.

For further information on call back see page 40.

If you pause for more than one minute when entering your ID name, number and call back number,your Image 350 will revert to standby mode and the changes will not be saved.

Use the©button to move forward through the display. Use the §button to delete characters. Use the P button to enter a space.

Setting up

10 Setting the date and time

The display shows the time when your Image 350 is in standby mode. Your Image 350 can also print the date and time at the top of each fax it sends.

To set the date and time

• Press the SET UP button; display

shows

SET RESOLUTION.

• Press the

shows

USER SET-UP.

• Press the button; display shows

LINE SET-UP.

• Press the

shows

USER DATA.

• Press the button; display shows

SENDER ID.

• Press the

shows

SET DATE/TIME.

• Press the button; display shows the

currently set date and time.

• Using the keypad enter the new date and

time setting. After each digit is entered the cursor will automatically move on to the next digit space.

SET UP

• When the correct date and time is shown in

the display press the button to confirm the new setting. The display shows

USER

DATA.

• Press the STOP button twice to return to

standby mode.

If you pause for more than one minute when entering your ID name, number and call back number,your Image 350 will revert to standby mode and the changes will not be saved.

Your Image 350 displays the date and time in the following order: DayDay/MonthMonth/ YearYear HourHour:MinuteMinute using the 24-hour clock for the time. For example, to set 25 minutes past 4 in the afternoon on 20 February 1997 enter: 20/02/97 16:25.

Setting up

11 Setting the dial mode

Your Image 350 has two dialling modes: TONE and PULSE, it is pre-set to TONE. This will be the correct setting for all direct lines and most switchboards, however for some switchboards it may need to be set to

PULSE.

• Press the SET UP button; display shows SET RESOLUTION.

• Press the

shows

USER SET-UP.

• Press the button; display shows

LINE SET-UP.

• Press the button; display shows

RING RESPONSE.

• Press the

shows

DIAL MODE.

• Press the button; display shows

DIAL MODE.

• Press the button; display shows TONE.

• Press the

TONE and PULSE.

• When the setting you require is shown in the

display press the button to confirm the new setting.

• Press the STOP button four times to return

to standby mode.

The T/P (T=TONE, P=PULSE) selector on the underside of your

Image 350 base unit must also be switched to the setting you have selected on the display. This will ensure that calls can still be made during power failure.

During use your Image 350 may tinkle bells in other telephones sharing the same line. This is not a fault and we suggest that you do not contact the helpline.

SET UP

Setting up

TEL/FAX

When in TEL/FAX mode your Image 350 answers a call after one ring and checks for a fax signal. If no fax signal is detected the caller is put on hold, your Image 350 rings and the display shows

LIFT HANDSET to indicate you

should answer the call manually. If the handset is not lifted before the ringing stops your Image 350 will assume it is a fax call and prepare to receive a fax. To adjust the ring time see page 38.

ANS/FAX

In ANS/FAX mode your Image 350 can operate with an answering machine. This means that you can receive both voice messages and faxes. All calls are answered automatically by the answering machine, and your outgoing message is played back; callers can then leave a message.

If your Image 350 detects a fax signal whilst the answer machine is operating, it will automatically take the call and receive the fax.

12 Setting the receive mode

Your Image 350 answers calls and receives faxes in one of four modes:

MANUAL,

AUTOFAX, TEL/FAX or ANS/FAX.

To change the receive mode

The currently set receive mode is shown in the the display.

• Press the RECEIVE MODE button until the

setting you want is shown in the display.

• The available options are:

MANUAL AUTOFAX TEL/FAX ANS/FAX

• The option displayed is now set.

Which setting is correct for you?

MANUAL

When set to manual you must answer all calls by lifting the handset. If the incoming call is a fax, press the

START button and replace the

handset.

AUTOFAX

In autofax mode your Image 350 automatically answers any incoming calls and prepares to receive a fax. Faxes will then be received automatically.

Your Image 350 must be connected to an answering machine in order for the ANS/FAX mode to work.

RECEIVE

MODE

If the handset is picked up before your Image 350 automatically answers an incoming fax call, you can talk to the caller or press the START button to receive the fax.

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