
Image 350 combined fax,
copier and telephone
User guide
STOP
FAX
BACK
PUSH
TO
OPEN
Call Return
Call Divert
START
DIRECTORY
REDIAL
SET UP
RECEIVE
MODE
1
2
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
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T
U
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W
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0
4
G
H
I
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P
Q
R
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P
R
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6
Image 350
Combined Fax Copier & Telephone

Please open this page for an ‘at a glance’ guide to
your Image 350 fax machine.

STOP
FAX
BACK
Call Return
Call Divert
START
DIRECTORY
REDIAL
SET UP
RECEIVE
MODE
1
2
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
P
R
1
2
3
4
7
8
9
10
5
6
Control panels
P Pause button - inserts a pause
when entering a number.
R Recall button - for use with
switchboards and BT Select
Services.
FAXBACK Automatically retrieves a
document from a fax machine set
ready for polling.
START Press to begin sending or
copying a document.
STOP Press to stop faxing or copying.
Also takes you back to standby
mode during programming.
REDIAL Redials phone and fax numbers.
SET UP Use to enter sub-menus when
changing fax settings.
RECEIVE Use to access the receive mode
MODE options.
DIRECTORY Stores up to 40 names, phone
and fax numbers.
Moves the cursor through the
display. Shown as
§©
throughout this guide.
Use to confirm settings.
Activates the line monitor before
dialling phone or fax numbers.
3

STOP
FAX
BACK
PUSH
TO
OPEN
Call Return
Call Divert
START
DIRECTORY
REDIAL
SET UP
RECEIVE
MODE
1
2
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
P
R
1
2
3
4
7
8
9
10
5
6
At a glance
At a glance
Image 350
Combined Fax Copier & Telephone
Paper holder
Holds up to 50 sheets
of A4 (210 x 297mm)
paper.
Automatic
document feeder
Holds up to 5 pages
ready to be faxed.
Keypad
Use to dial numbers
and to enter names and
numbers in the
memory.
Handset
Paper support
Supports paper in the
paper holder.
Open button
Press to open the front
panel when accessing
the document scanner
unit or inserting a new
print ribbon.
Display
Displays names,
telephone and fax
numbers.
One touch panel
Stores ten one touch
names, telephone and
fax numbers.
Select Services
buttons
Pre-programmed Call
Return and Call
Diversion.
4

5
In this guide
In this guide
At a glance 4
Introduction 6
Setting up 7
Using the telephone 18
Using the fax machine 25
Additional features 29
Help 43
Technical specification 51
Technical information 52
Index 54
Hints and tips boxes
In this user guide we’ve included helpful tips and
useful notes. They are shown in grey boxes.
Customer Helpline
If you have problems with your Image 350, call
the BT Helpline on
Freefone 0800 854 726.

6
Introduction Your Image 350 fax machine is
designed for ease of use and made to the high standards set by BT
We thank you for choosing a BT product and
expect that you will have many years of
quality service
Please read these instructions carefully
before use, and keep this user guide for future
reference.
For your records
Date of purchase:
Place of purchase:
Serial number (on base of unit):
Purchase price:
(Proof of purchase is required for warranty
purposes, so please keep your receipt)
Introduction
Customer Helpline
If you have problems with your
machine, call the Image 350 Helpline on
Freefone 0800 854 726.

Check that your Image 350 is complete.
When you unpack you must have:
• Image 350 combined fax, copier and
telephone base unit
• handset
• telephone line cord
• handset cord
• mains power supply unit
• starter print ribbon (20m)
• print ribbon cog and spigot.
7
Setting up
Setting upFollow these steps to get your Image 350 up
and running and ready to use
Electrical storm warning
We advise you to disconnect your Image 350
during electrical storms as it may be damaged.
If a fault occurs during the 12 month warranty
period due to accidental or wilful damage
(including lightning and electrical damage) BT
will not replace or repair the equipment free of
charge. If any damage of this nature occurs,
please claim against your home contents
insurance.

1 Insert the print ribbon
A starter print ribbon is included with your
Image 350. The ribbon is used to print
documents and must therefore be inserted into
your Image 350 before you can receive or copy
documents.
To insert the print ribbon
If you have already connected it, remove the
handset from it’s cradle before opening the
front panel. This will prevent it falling off when
the panel is open.
• Open your Image 350 by pressing the PUSH
TO OPEN button on the front of the main unit.
• Pull the front panel open as shown below.
• Opening the front panel will reveal the
document scanner unit.
• Push up the green buttons marked 1and 2.
8
Setting up
Once the front panel is open take care not to
touch the optical scanner as this can result in
poor quality outgoing faxes and copies.
A 20m starter print ribbon is included with your
Image 350, however when it needs replacing a
60m ribbon should be used.
A 20m ribbon will print about 53 A4 sheets.
A 60m ribbon will print about 160 A4 sheets.
To ensure that you always have a spare ribbon in
stock call Freefone 0800 590 009.
Document
scanner
unit
Optical
scanner
Button 2
Button 1
If a fax is being received when the ribbon runs
out, the current page will be printed but any
further pages will be lost.

Setting up
The end of the front roll into which the cog
must be inserted has a single groove cut into it.
This ensures that the cog is positioned
correctly and prevents it from slipping once
inside the roll. Insert the cog right up to the
shoulder, making sure the key fits into the
groove.
The end of the front roll into which the spigot
must be inserted has two grooves cut into it.
Insert the spigot right up to the shoulder,
making sure the keys fit into the grooves.
• Open the document scanner unit by pulling
it forward as shown below.
• Remove the print ribbon from it’s packaging
and insert the cog and the spigot (supplied)
into the front roll as shown below.
Insert the cog here
Insert the
spigot here
Back roll
Groove
Cog
Groove
Groove
Spigot
9
Key
Shoulder
Shoulder
Key
Key
Front roll

• Lower the front roll into the lower
compartment (
1) and press down firmly the
left and right ends to make sure the cog and
spigot are sitting correctly in their black
plastic housings (
2 & 3).
Make sure that the cog on the print ribbon is on
the same side as the cog inside the print ribbon
compartment.
• Insert the fully assembled print ribbon into
the print ribbon compartment, inside the
base unit, as shown below.
• Place the end of the back roll over the spring
loaded green spindle inside the
compartment. Push the print ribbon up
against the spindle (
1) and lower the other
end of the ribbon into the compartment (
2).
Spring loaded green spindle
Print ribbon compartment
1
2
3
2
1
10
Setting up

• Make sure that the ribbon is unrolling from
the top of the back roll (
1) onto the back of
the front roll (
2).
• Take up any slack by winding back the
back roll.
• Close the document scanner.
• Shut the front panel.
2 Connect the handset cord to the
handset and the base unit
Plug the handset cord into the socket on the
handset. Plug the handset cord into the socket
on the base unit.
If you feel any resistance when closing the
document scanner unit, check that the front
ribbon roll is fully inserted.
3 Plug the telephone line cord
into the main unit
4 Plug your Image 350 into the
BT socket
If you do not have a BT socket, call
Freefone 0800 800 150 and ask for a BT
engineer to come and fit the correct socket.
This is a chargeable service.
1
2
Setting up
11
Handset line cord
Telephone line cord

5 Plug the 24v DC power supply
cable into the main unit
The power socket is located on the back of
your Image 350.
6 Now plug the mains lead into
a convenient 13 amp mains
power socket
Once connected to the mains your Image 350
will beep and the display will show
NO PAPER.
7 Load the paper
Your Image 350 prints onto plain paper.
Your Image 350 will hold up to 50 sheets of A4
paper (210 x 297mm).
• Extend the paper support.
• Insert the paper as shown below.
STOP
FAX
BACK
PUSH
TO
OPEN
Call Return
Call Divert
START
DIRECTORY
REDIAL
SET UP
RECEIVE
MODE
1
2
A
B
C
3
D
E
F
5
J
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
✱
P
R
1
2
3
4
7
8
9
10
5
6
If your image 350 is connected to the mains power
supply before paper is inserted into the paper
holder, it will beep three times and the display will
show NO PAPER. To cancel this display paper
must be inserted into the paper holder.
Push the plug in firmly to ensure it is fully
inserted into the socket.
12
Setting up
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24VDC
O C O

Setting up
13
8 Entering your sender ID
Your name and fax number can be printed at
the top of each page you send, this is called
your sender ID.
To set your sender ID
• Press the SET UP button.
• Press the
§
or ©buttons until the display
shows
USER SET-UP.
• Press the button; display shows
LINE SET-UP.
• Press the
§
or ©buttons until the display
shows
USER DATA.
• Press the button; display shows
SENDER ID.
• Press the button; display shows ENTER
NAME followed by the currently set name
(if one has been previously set).
• Using the keypad enter your name. You can
enter a name of up to 20 characters.
• Use the keypad to type in letters by pressing
the number button which displays the letter
you want. Press the button until the letter
you want is shown.
For example, to enter the name JOHN:
• Press the 5 button until display shows: J.
• Press the 6 button until O is shown.
• Press the 4 button until H is shown.
• Press the 6 button until N is shown.
• When you have entered your name, press
the button, the display shows
ENTER
FAX NO.
• Using the keypad enter your fax number.
You can enter a number of up to 20 digits.
• When you have entered your fax number,
press the button to confirm the new
entry, the display shows
CALL BACK
TEL NO.
• Press the STOP button three times to return
to standby mode.
Use the©button to move forward through
the display.
Use the §button to delete characters.
Use the P button to enter a space.
If you pause for more than one minute when
entering your ID name, number and call back
number,your Image 350 will revert to standby
mode and the changes will not be saved.

9 Entering a call back number
As well as your name, you can also store a
telephone number on which you can be
contacted. This is called your call back
telephone number.
During a fax transaction you can request voice
contact by pressing the button. If the other
party does not respond, your Image 350 will
instruct the other fax machine to print out your
call back number along with a message
requesting a telephone call.
To set your call back number
• Press the SET UP button.
• Press the
§
or ©buttons until the display
shows
USER SET-UP.
• Press the button; display shows
LINE SET-UP.
• Press the
§
or ©buttons until the display
shows
USER DATA.
• Press the button; display shows
SENDER ID.
• Press the
§
or ©buttons until the display
shows
CALL BACK TEL NO.
• Press the button; display shows the
currently set call back number (if one has
been previously set).
14
Setting up
• Using the keypad, enter your call back
telephone number. You can enter a number
of up to 20 digits.
• When you have entered your call back
telephone number, press the button to
confirm the new entry; the display shows
SET DATE/TIME.
• Press the STOP button three times to return
to standby mode.
For further information on call back see page 40.
If you pause for more than one minute when
entering your ID name, number and call back
number,your Image 350 will revert to standby
mode and the changes will not be saved.
Use the©button to move forward through
the display.
Use the §button to delete characters.
Use the P button to enter a space.

15
Setting up
10 Setting the date and time
The display shows the time when your Image
350 is in standby mode. Your Image 350 can
also print the date and time at the top of each
fax it sends.
To set the date and time
• Press the SET UP button; display
shows
SET RESOLUTION.
• Press the
§
or ©buttons until the display
shows
USER SET-UP.
• Press the button; display shows
LINE SET-UP.
• Press the
§
or ©buttons until the display
shows
USER DATA.
• Press the button; display shows
SENDER ID.
• Press the
§
or ©buttons until the display
shows
SET DATE/TIME.
• Press the button; display shows the
currently set date and time.
• Using the keypad enter the new date and
time setting. After each digit is entered the
cursor will automatically move on to the next
digit space.
• When the correct date and time is shown in
the display press the button to confirm
the new setting. The display shows
USER
DATA.
• Press the STOP button twice to return to
standby mode.
Use the©button to move forward through
the display.
Use the §button to delete characters.
If you pause for more than one minute when
entering your ID name, number and call back
number,your Image 350 will revert to standby
mode and the changes will not be saved.
Your Image 350 displays the date and time in the
following order: DayDay/MonthMonth/
YearYear HourHour:MinuteMinute using the
24-hour clock for the time. For example, to set 25
minutes past 4 in the afternoon on 20 February
1997 enter: 20/02/97 16:25.

16
Setting up
11 Setting the dial mode
Your Image 350 has two dialling modes: TONE
and PULSE, it is pre-set to TONE. This will be
the correct setting for all direct lines and most
switchboards, however for some switchboards
it may need to be set to
PULSE.
• Press the SET UP button; display shows
SET RESOLUTION.
• Press the
§
or ©buttons until the display
shows
USER SET-UP.
• Press the button; display shows
LINE SET-UP.
• Press the button; display shows
RING RESPONSE.
• Press the
§
or ©buttons until the display
shows
DIAL MODE.
• Press the button; display shows
DIAL MODE.
• Press the button; display shows TONE.
• Press the
§
or ©buttons to change between
TONE and PULSE.
• When the setting you require is shown in the
display press the button to confirm the
new setting.
• Press the STOP button four times to return
to standby mode.
The T/P (T=TONE, P=PULSE)
selector on the underside of your
Image 350 base unit must also be
switched to the setting you have selected on the
display. This will ensure that calls can still be
made during power failure.
During use your Image 350 may tinkle bells in
other telephones sharing the same line. This is
not a fault and we suggest that you do not contact
the helpline.

17
Setting up
TEL/FAX
When in TEL/FAX mode your Image 350
answers a call after one ring and checks for a
fax signal. If no fax signal is detected the caller
is put on hold, your Image 350 rings and the
display shows
LIFT HANDSET to indicate you
should answer the call manually. If the handset
is not lifted before the ringing stops your
Image 350 will assume it is a fax call and
prepare to receive a fax.
To adjust the ring time see page 38.
ANS/FAX
In ANS/FAX mode your Image 350 can operate
with an answering machine. This means that
you can receive both voice messages and faxes.
All calls are answered automatically by the
answering machine, and your outgoing
message is played back; callers can then leave
a message.
If your Image 350 detects a fax signal whilst
the answer machine is operating, it will
automatically take the call and receive the fax.
12 Setting the receive mode
Your Image 350 answers calls and receives
faxes in one of four modes:
MANUAL,
AUTOFAX, TEL/FAX or ANS/FAX.
To change the receive mode
The currently set receive mode is shown in the
the display.
• Press the RECEIVE MODE button until the
setting you want is shown in the display.
• The available options are:
MANUAL
AUTOFAX
TEL/FAX
ANS/FAX
• The option displayed is now set.
Which setting is correct for you?
MANUAL
When set to manual you must answer all calls
by lifting the handset. If the incoming call is a
fax, press the
START button and replace the
handset.
AUTOFAX
In autofax mode your Image 350 automatically
answers any incoming calls and prepares to
receive a fax. Faxes will then be received
automatically.
Your Image 350 must be connected to an
answering machine in order for the ANS/FAX
mode to work.
If the handset is picked up before your Image
350 automatically answers an incoming fax call,
you can talk to the caller or press the START
button to receive the fax.