BT IMAGE 2000 User Manual

Image 2000 multifunctional fax, copier, scanner, colour printer and telephone

User guide

Please open this page for an ‘at a glance’ guide to your Image 2000 fax machine.

Date of purchase:

Place of purchase:

Serial number (on base of unit):

Purchase price:

(Proof of purchase is required for warranty purposes, so please keep your receipt)

For your records

STOP

FAX

BACK

START

✱

REDIAL

DIRECTORY

SET UP

RECEIVE

MODE

STOP

FAX

BACK

START

In this guide

Hints, tips and important information

In this user guide we’ve included helpful tips, useful notes and important information shown in grey boxes.

At a glance 1 Introduction 4 Setting up 5 Using the telephone, fax and copier 14

Making telephone calls 14 One touch name and numbers 15 Directory names and numbers 20 Sending and receiving faxes 24 Copying documents 45

Additional features 47

Connecting an answering machine to your Image 2000 53 Connecting to a PC for faxing, scanning and printing 55 Connecting to a switchboard 56

Help 58 Technical specification 66 Technical information 67 Index 69

Introduction your Image 2000 multifunctional fax

machine is designed for ease of use and made to the high standards set by BT

Thank you for choosing a BT product. You can expect it to give you many years of quality ser vice.

Please read these instr uctions carefully befor e use, and keep this user guide for future reference. Please note, your Image 2000 is Millennium compliant.

Check that your Image 2000 is complete. When you unpack you must have:

• Image 2000

• telephone handset

• handset cord

• telephone line cord

• mains power cable with 13 amp plug attached

• mono print car tridge (you can also use

colour print car tridges with your machine

- get your first one free by phoning 0800 590 009)

• PC software on 3.5 floppy disk and user guide

• PC connection cable

• ser vice car d

• a document suppor t extension

• a spare ink car tridge holder

Electrical storm warning

We advise you to disconnect your Image 2000 during electrical storms as there is a slight chance it could be damaged.

If a fault occurs during the 12 month warranty period due to accidental or wilful damage (including lightning and electrical damage) BT will not replace or repair the equipment free of charge. If any damage of this nature occurs, please claim against your home insurance.

Customer Helpline

If you have any problems with your Image 2000, call the BT Helpline on 0845 600 053

Warning

As this is a mains powered product it is normal that it will produce a certain amount of heat. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage to those surfaces may result.

Caution

Do not block or cover any of the openings on the machine.

Avoid placing your Image 2000 in direct sunlight, beside an air conditioner or where it is dusty or damp.

If you have a problem with the machine, do not try to repair it yourself. Call the BT Helpline on 0845 600 053.

Introduction

Setting up

Setting up follow these steps to get your Image 2000 up

and running and ready to use

1 Connect the handset cord to the handset and the base unit

Plug one end of the handset cord into the socket on the handset and the other end into the socket on the base of the fax.

2 Plug the telephone line cord into the fax

3 Plug the other end of the telephone line cord into the telephone socket

If you do not have a modern style socket, call

Freefone 0800 800 150 and ask for a BT

engineer to come and fit the correct socket. This is a chargeable ser vice.

Handset cord

Handset

Underside of the fax

Telephone line cord

Back of fax

7 Load paper into the automatic sheet feeder

Your Image 2000 prints onto plain paper. It will hold up to 100 sheets of A4 75gsm paper (210x297mm)

See also “Connecting to a PC for faxing, scanning and printing” on page 55 of this guide.

4 Plug the mains power cable into the base

Push the plug in firmly to ensure it is fully inser ted.

5 Now plug the mains cable into a convenient 13 amp mains power socket

Once connected to the mains your Image 2000 will beep and the display shows WARMING UP.. . PLEASE WAIT A MOMENT before changing to show

OUT OF PAPER and FILL PAPER HOLDER.

6 Connection to a PC

Setting up

When running Windows 95 (or above) your PC may prompt you to install the necessary software. Please follow the instructions in the Unimessage user guide.

Power cable

base unit

paper tray lever

• Extend the paper suppor t.

• Push the paper tray lever towards the back

of the machine.

• Inser t the paper.

• Adjust paper guides to the size of the paper.

• Pull the paper tray lever towards the front of

the machine. The paper is held in place and the display shows NO INK CARTRIDGE and PRESS SET UP.

8 Installing the print cartridge

Unwrap the car tridge carefully. Do not touch the metal contacts.

Always hold the car tridge by the black areas or coloured top only. (A black ink car tridge will have a white top whilst a colour ink car tridge will have a blue top.)

To install the print cartridge

• Press the SET UP button to display REPLACE

CARTRIDGE.

• Press the button. The print car tridge

holder is moved into the load position and the display shows TICK TO FINISH

• Open the front cover by pressing the two

release buttons either side of the Image 2000.

SET UP

STOP

To help prevent paper jams and misfeeds, flick your thumb across the bottom edge of each stack of paper before you insert it into the machine.

paper tray lever

Setting up

Release button

Special papers

Please note that care should be taken when printing on glossy or silk paper as the ink may take longer to dry than when using standard multi-purpose paper. It is recommended that only standard multi-purpose paper is used for receiving faxes.

Warning

Make sure that the protective foam strip is removed from the machine’s paper tray before inserting the paper.

• When opened the white moulding can be

pulled for war d to prop the fr ont cover open.

• Carefully remove the tape covering the print

head. Be sure to remove all the tape.

Setting up

Any faxes received, or copies made, whilst you have a colour cartridge installed, will be printed in blue this is to remind you have a colour cartridge installed. You are advised too change to a black cartridge when not printing colour from your PC as it will reduce the life of your colour cartridge.

Moulding

• Inser t the print cartridge into holder.

• Push the print car tridge back until it clicks

into place. If it moves loosely in the carrier, it is not locked into place.

• Close the front cover.

• Press the button, display shows

CARTRIDGE ≈ NEW.

9 Entering your sender ID

Your name and fax number can be printed at the top of each page you send. This is called your sender ID.

To enter your sender ID

• Press the SET UP button until the display

shows USER SET UP.

• Press the button to display SET USER

INFORMATION.

• Press the button to display ENTER

SENDER ID

• Press the button to display ENTER ID

NAME.

• Use the keypad to enter the name you want

to appear on the fax heading. You can enter a name of up to 32 characters.

For example, to enter the name JOHN:

• Press the 5 button until the display shows J

• Press the 6 button until the display shows O

• Press the 4 button until the display shows H

• Press the 6 button until the display shows N

• When you have entered your name, press

the button to confirm. The display shows ENTER ID FAX NO.

• Use the keypad to enter your fax number.

You can enter up to 20 digits.

• When you have entered your fax number,

press the button to confirm. The display shows CALL BACK TEL NUMBER.

• Press the STOP button to return to standby.

Use the © button to move forward through the display. Use the § button to delete characters.

If required use the ✱button to enter a +sign

before the first digit(for international dialling codes).

If you pause for more than one minute when entering your ID, your Image 2000 will automatically revert to standby and any changes you have made will NOT be saved.

Setting up

SET UP

STOP

10 Entering a call back number

As well as your name, you can also store a telephone number on which you can be contacted. This is called your call back number.

During a fax transmission you can request voice contact by pressing the button. If the other par ty does not respond, your Image 2000 will instruct the other fax machine to print out your call back number along with a message requesting a telephone call.

To enter a call back number

• Press the SET UP button until the display

shows USER SET UP.

• Press the button to display SET USER

INFORMATION.

• Press the button to display ENTER

SENDER ID.

• Press the © button until the display shows

CALL BACK TEL NUMBER.

• Press the button. Display shows any

previously entered call back number.

• Use the keypad to enter your call back

telephone number. It can be up to 32 digits

• Press the button to confirm. Display

shows SET DATE AND TIME

• Press the STOP button to return to standby.

Setting up

STOP

SET UP

Use the © button to move forward through the display. Use the § button to delete characters.

If required use the ✱button to enter a +sign

before the first digit(for international dialling codes).

If you pause for more than one minute when entering your ID, your Image 2000 will automatically revert to standby and any changes you have made will NOT be saved.

11 Setting the date and time

When your Image 2000 is in standby, the display shows the time. It can also print the date and time at the top of each fax it sends.

To set the date and time

• Press the SET UP button until the display

shows USER SET UP.

• Press the button to display SET USER

INFORMATION.

• Press the button to display ENTER

SENDER ID.

• Press the © button until the display shows

SET DATE AND TIME.

• Press the button. Display shows the

currently set date and time.

• Use the keypad to enter the new date and

time setting. After each digit, the cursor will automatically move on to the next space.

• When the correct day and time is shown,

press the button to confirm. The display shows SEND BATCH TX TIME.

• Press the STOP button to return to standby.

Your Image 2000 displays the date and time in the following order: DayDay/MonthMonth/YearYear HourHour:MinuteMinute using the 24 hour clock for the time. For example, to set 25 minutes past 4 in the afternoon on 20 February 1998, enter: 20 02 98 1625.

Setting up

Batch time

Setting a batch time lets you send a group of faxes to the same number at the same time each day. This is pr e-set to 18.00 hrs, but you can change it to any other time.

To set a daily time for sending documents

• Press the SET UP button until the display

shows USER SET UP.

• Press the button. Display shows SET

USER INFORMATION.

• Press the button to display ENTER

SENDER ID

• Press the © button until the display shows

SET BATCH TX TIME.

• Press the button. Display shows 18:00

and TICK TO SELECT.

• Use the keypad to enter the time you want

your batch files to be sent.

• Press the button to confirm the change.

Display shows SET OFFICE TIME.

• Press the STOP button to return to standby.

SET UP

STOP

Setting up

To set to office time

• Press the SET UP button until the display

shows USER SET-UP.

• Press the button. Display shows SET

USER INFORMATION.

• Press the button. Display shows ENTER

SENDER ID.

• Press the © button until the display shows

SET OFFICE TIME.

• Press the button. Display shows OFFICE

TIME ≈OFF.

• Press the © button to change OFF to ON.

• Press the button. Display shows 18:00

and END OF OFFICE TIME.

• Enter the time that you want your of fice

time to end.

• Press the button. Display shows 09:00

and START OF OFFICE TIME.

• Enter the time that you want your of fice

time to star t.

• Press the button. Display shows

ANSWER MODE ≈MANUAL

• Press the © button to display the answer

mode you want outside of fice hours.

• Press the button to confirm the

displayed option. Whatever mode you set for your Image 2000 during of fice hours, it will switch to this mode outside of fice hours.

• Press the STOP button to return to standby.

Office time

You can set the time you star t work and leave work so that, out of of fice hours, your Image 2000 automatically switches to the receive mode you want.

For example, if you have an answering machine attached you could set your Image 2000 to switch to

ANS/FAX mode from 6.00pm

to 9.00am so that it will take voice or fax messages automatically, and then back to

TEL/FAX during the day.

SET UP

STOP

Setting up

12 Setting the receive mode

Your Image 2000 answers calls, and receives faxes in one of five modes:

MANUAL AUTOFAX TEL/FAX ANS/FAX PC FAX

To set or change the receive mode

The currently set r eceive mode is shown in the display.

Which setting is correct for you?

MANUAL When set to MANUAL you must

answer all calls by lifting the handset. If the incoming call is a fax, press the

START button

and replace the handset.

AUTOFAX In AUTOFAX mode, your Image 2000

automatically answers any incoming calls and prepares to receive a fax. If the handset is picked up before the machine answers an incoming call, you can talk to the caller or press the

START button to r eceive a fax.

TEL/FAX When in TEL/FAX mode your Image

2000 answers calls after one ring and checks for a fax signal. If it is not a fax call, the caller is put on hold, the phone rings and the display shows LIFT HANDSET to indicate you should answer the call manually. If you do not lift the handset before the ringing stops, your Image 2000 will assume it is a fax call and prepare to

receive a fax. To change the number of rings before the call is answered, see page 50.

ANS/FAX

In ANS/FAX mode your Image 2000 can operate with an answering machine. This means that you can receive voice messages and faxes.

All calls are answered automatically by the answering machine and your outgoing message is played. Callers can leave a message. If the Image 2000 detects a fax signal while the answer machine is operating, it will automatically take control of the call and receive the fax.

PC FAX In PC FA X mode your Image 2000

will receive and send faxes to a connected PC with the fax application software installed. If your PC is switched off, or the fax application isn’t running, incoming faxes will be r eceived on your Image 2000 after 8 rings, as if it was in AUTOFAX mode. You can send faxes fr om the PC with the Image 2000 in any receive mode. Faxes can always be sent directly from your Image 2000, even when in PC FAX mode.

In order for the ANS/FAX mode to work, your Image 2000 must be connected to an answering machine - via the socket located just above the line cord socket on the back of the base unit.

The telephone lets you make and receive calls even if the mains power is disconnected.

Making telephone calls

Dialling using the handset

When you lift the handset the display shows HANDSET IN USE. DIAL NUMBER. When you hear the dial tone, dial the number you want.

To end the call, replace the handset.

Dialling without lifting the handset (on-hook dialling)

• Press the button. Display shows LINE IN

USE. DIAL NUMBER. When you dial, you can hear whether the number is ringing or engaged.

• If the call is answered, pick up the handset

and begin talking.

Replace the handset to end the call.

To redial the last number

• Lift the handset or press the button.

• Press the REDIAL button. Display shows the

number as it is dialled.

Using the telephone, fax and copier

When using on-hook dialling, make sure the speaker volume is set to an audible level.

If the handset is lifted or the button is pressed while a name or number is shown on the display, your Image 2000 will dial the number after a short pause.

REDIAL

Setting the speaker volume

Your Image 2000 has an built-in speaker that enables you to monitor the progress of a fax or phone call.

The speaker has three settings:

LOW,

MEDIUM, HIGH.

To set the volume

• Press the button.

• Adjust the volume of the dial tone to LOW, MEDIUM or HIGH using the § or ©

buttons.

• When the volume is set, press the

button.

• Press STOP to retur n to standby, or dial a

number.

One-touch names and numbers

You can store a name, fax and phone number under each of the one-touch buttons.

To store one-touch names and numbers.

• Press the SET UP button until the display

shows ONE TOUCH SET UP.

• Press the button. Display shows ONE

TOUCH SET UP. SELECT ONE-TOUCH KEY.

• Press the ONE-TOUCH button you want.

Display shows the one-touch button number and ENTER NAME. You can now enter a name. If a name has been previously entered, the display shows EDIT NAME. (See page : To edit one-touch names and numbers)

You can enter a name of up to 20 characters. For example, to enter the name JOHN:

• Press the 5 button until the display shows J

• Press the 6 button until the display shows O

• Press the 4 button until the display shows H

• Press the 6 button until the display shows N

When you set your Image 2000 to HIGH or LOW, the machine gives two beeps.

Use the © button to move forward through the display. Use the § button to delete characters.

If you pause for more than one minute when entering your ID, your Image 2000 will automatically revert to standby and any changes you have made will NOT be saved.

Using the telephone,

fax and copier

SET UP

STOP

Sub addresses and passwords

In addition to name, fax and phone numbers, you can also store a sub-address number and a password, each up to 20 digits long.

A sub-address is like a mailbox at the receiving machine and faxes sent to this mailbox can normally only be accessed by someone who knows the sub-address. Not all fax machines that you send to have this facility.

A password can be used when polling a document from another machine. It provides security and the password must be the same as the password set at the polled machine. See POLLING, page 36.

Sub-addresses and passwords can only be used with fax machines which comply with the international fax standards.

Using the telephone, fax and copier

• Press the button to confirm your

entr y. Display clears then shows ENTER FAX NO.

• Enter the fax number associated with the

name you have just added.

• Press the button to confirm. Display

shows ENTER TEL NO

• Enter the telephone number.

• Press the button to confirm. Display

shows ENTER SUBADDRESS

• Enter the subaddress number using the

keypad and press the button to confirm your entr y. Display shows ENTER

PASSWORD

• Enter the password number using the

keypad and press the button to confirm your entr y. Display shows SELECT ONE TOUCH KEY ready for you to enter another name and numbers.

• Press the STOP button to return to standby.

If you want to go on to the next stage without entering a number, just press without entering any digits.

To put a pause in a one-touch memory

For such ser vices as home banking, you may need to use the

PAUSE function. Storing a

pause is simple. Begin entering a number, then, when you need to inser t a pause, press the

PAUSE button. The display will show

. Continue to store the rest of the number as normal.

To dial one-touch fax numbers

• Inser t a document into the document feeder.

• Press the ONE-TOUCH button you want.

• Press the START button to dial and send

the fax.

To dial a one-touch phone number

• Lift the handset or press the button.

• Press the ONE-TOUCH button you want.

The number is dialled automatically.

Using the telephone,

fax and copier

To edit one-touch names and numbers

• Press the SET UP button until the display

shows ONE TOUCH SET UP.

• Press the button. Display shows ONE

TOUCH SET UP. SELECT ONE-TOUCH KEY.

• Press the ONE-TOUCH button you want.

Providing a name has already been entered, the display shows the name, the one-touch button number and EDIT NAME.

• Use the keypad to change the name.

• Press the button to confirm the change.

Display shows the fax number and EDIT FAX NO

• Use the keypad to change the number.

• Press the button to confirm the change.

Display shows the telephone number and EDIT TEL NO.

• Use the keypad to change the number.

• Press the button to confirm the change.

Display shows the sub-address number and EDIT SUBADDRESS.

• Use the keypad to change the number.

• Press the button to confirm the change.

Display shows password and EDIT PASSWORD.

• Use the keypad to change the number.

• Press the button to confirm the change.

Display shows SELECT ONE TOUCH KEY.

• Select another one-touch button to edit

another entr y or pr ess the

STOP button to

return to standby.

Special note

Your Image 2000 can send faxes to mailboxes but it does not have its own internal mailboxes.

To return to standby at any time, press the STOP button until the display shows the time and date. Only entries that have been confirmed by pressing the button are stored in the memory.

SET UP

STOP

START

Using the telephone, fax and copier

If a number has not been previously entered, for example, as a sub address, then the display will show ENTER SUB ADDRESS not EDIT SUB ADDRESS.

To delete a one-touch entry

• Press the SET UP button.

shows ONE-TOUCH SET UP

• Press the button. Display shows SELECT

ONE-TOUCH KEY.

• Press the ONE-TOUCH button you want.

Display shows the name and EDIT NAME.

• Press the § button to delete the name.

• Press the button to confirm.

• Press the STOP button to return to standby.

One touch memory label Keep a reminder of the names stored in the ONETOUCH memory on the label. Remove the plastic

cover and the memory label and write in the names alongside the relevant buttons, then replace the label and plastic cover. Using a pencil makes it easy to make any changes to the label.

Once a one-touch name has been deleted, the associated fax and telephone numbers are automatically deleted.

If you do not press any buttons for 60 seconds, your Image 2000 automatically returns to standby.

SET UP

STOP

Using the telephone,

fax and copier

Call Divert and Call Return (1471) one-touch buttons

Two of the one-touch buttons on your Image 2000 have been pre-set to useful BT Select Ser vices.

Call Diver t lets you forward calls to another number where you can be reached. You can switch this service on and off as often as you like and change the numbers to which you want calls diver ted. The Call Diversion ser vice is available for a small quarterly fee.

Call Return 1471 lets you find out the number of your last caller. This service is free.

Call Diversion

You can programme your Image 2000 to divert incoming calls to another number. You can use Call Diversion to diver t calls if there is no answer within 15 seconds, or if your phone is engaged. You will get comprehensive instr uctions when you subscribe to the ser vice.

To divert your calls

• Lift the handset.

• Press the CALL DIVERSION button. Display

shows *21*.

• Follow the spoken instructions.

• Replace the handset.

To cancel Call Diversion

• Lift the handset.

• Press the CALL DIVERSION button.

Display shows #21# and confirms cancellation.

• Replace the handset.

Call charges

With Call Diversion, you pay for the second part of the call only (i.e. from your number to the number to which you have diverted the call). If you are diverting a call to a cellular phone, charging will begin either when the call is answered, or when the network answers.

Please note

You can store your own One-Touch numbers under a Select Services button. The Select Service is automatically overwritten.

To restore the Select Services button, simple delete the entry stored under that One-Touch button.

To use Call Return

• To hear who called you last, lift the handset

or press the button.

• Press the CALL RETURN button.

You will hear an exchange announcement telling you the telephone number.

• If you now want to call the number back

just dial 3.

If the number has been withheld, the exchange announcement will say: “The caller

withheld their number.”

Using the telephone, fax and copier

If you have overwritten your CALL RETURNbutton you will have to dial 1471 manually.

Directory names and numbers

You can store up to 20 names, in alphabetical order, along with their associated fax and telephone numbers. The names can be easily displayed for dialling - if you are making a phone call the phone number is automatically selected. If you inser t a document for faxing, the fax number is automatically selected.

To store names and numbers in the directory

• Press the SET UP button until the display

shows DIRECTORY SET UP.

• Press the button. Display shows ADD A

NEW ENTRY.

• Press the button. Display shows ENTER

NAME.

Use the keypad to enter a name.

You can enter a name of up to 20 characters. For example, to enter the name JOHN:

• Press the 5 button until the display shows J

• Press the 6 button until the display shows O

• Press the 4 button until the display shows H

• Press the 6 button until the display shows N

SET UP

STOP

+ 51 hidden pages