BT HTC S620 User Manual

Your Guide to
BT Ofce Anywhere

Your complete mobile ofce solution

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Important.

Use the separate Installation Guide rst, to set up your handset.

Welcome

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Contents

HTC S620

Getting to know your phone 1

Accessories 6

Home screen 7

Application and status icons 8

LED indicators lights 13

BT Openzone 14

Register and use Wi-Fi at other Hubs 16

Surf the net 18

Internet calls 20

Send and receive emails and texts 21

Other features 22

Voicemail 1571 24

Using abroad 26

Phone security 28

Useful numbers 30

Ofce Anywhere FAQs And Troubleshooting 32

Contents

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Your HTC S620

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Getting to know your phone

Item Function

1. Speaker Listen to a phone call.

2.

Display Screen

3. Left SOFT KEY

Press to perform the command shown in the label above
the button.

4.

TALK

Press to dial a phone number, answer a call, switch to
another call, or put a call on hold. Press and hold to activate/
deactivate speakerphone mode

.

5.

HOME

Press to go to the Home Screen.

6. QWERTY Keyboard This is similar to a standard keyboard on a PC.

7.

Keypad Lock

Press and hold to lock and unlock the keypad.

8.

Key

Press once to type symbols (characters in blue) and enter
numbers in text fields. Press twice for continuous symbol
or number entries.

9. Key

Press to type a single capital letter. Press the FN key then
this key to type in all caps.

10. Microphone Speak into the microphone when receiving or making a
phone call or during voice recording.

11.

Key

Press to open the Symbol table (when typing text) or the
Camera program.

12.

Key

Press to open Internet Explorer Mobile.

13.

Key

Press to open the Messaging program.

14.

BACK

Press to go to the previous screen, or backspace
over characters.

15.

END

Press to end a call, or press and hold to lock the phone.

16.

Right
SOFT KEY

Press to perform the command shown in the label above
the button.

17.

NAVIGATION

CONTROL/ENTER

Use to scroll left, right, up, or down. Press the centre to
use as the ENTER button.

18. LED Indicators The top LED indicators (green/red/amber) notify you of
the battery and network status of your phone respectively,
while the bottom indicators (blue/green) notify you
of Bluetooth and Wi-Fi connectivity status. For more
information about LED Indicators, see the table at the end
of this section.

1

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2

9 10 11

12

13

14

15

16

18

17

1

2

4

5

6

8

3

7

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18 19 20 21 22

23

24

3

25

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Item Function

18. POWER Press and hold to turn the phone on or off. Or press and

quickly release the POWER button to display the Quick
List, which allows you to change profiles, open Comm
Manager, and enable/disable key lock and enable/
disable device lock.

19. Camera Lens

20. Self-Portrait
Mirror

Turn the back side of your phone to face yourself so
that your image reflects on the mirror when taking
self-portrait shots.

21. Back Cover Remove to insert battery, SIM card, and Micro SD card.

22. Speakers Listen to audio media or a phone call when using

speakerphone mode (during a call press Menu then

4. Speakerphone On).

23. JOGGR Depending on the selected JOGGR function, scroll the

middle part up or down to adjust the volume or to go
through the items on-screen.

When used as a scrollbar:

• Double-click the middle part to select an item.

• Double-click the top part to go back to the previous screen.

• Double-click the bottom part to open Outlook Mobile.

Click

Start > Settings > JOGGR to set the appropriate

function the JOGGR will be used for. Clear the Enable

JOGGR

box to disable the JOGGR.

24. Sync Connector/
Earphone Jack

Use for synchronizing data or recharging the battery.
Pry open the rubber cover (from the left) to connect the
earphone to listen to audio media or use the phone’s
hands-free kit.

25. Memory Card

Slot

Remove battery cover, use thumbnail to insert/
remove optional memory card.

4

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5

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Accessories

The following accessories are provided with the phone:

1

2

3

Important

*BT has added extra services to your handset. Some of the screens and instructions

shown in this guide may differ from those in the HTC S620 user manual.

7

8

6

Accessory Function

1. AC mains adaptor Recharge the phone battery.

2. USB cable Connect your phone to a PC, transfer files between them

and charge battery. Please read ActivSync section
(Other Features chapter) before connecting this cable.

3.

Stereo headset

Provides a volume control slider and a Send/End button. You
can press the button to pick up a call or put a call on hold or
press and hold the button to end the call. Plug into Earphone
Jack to listen to audio files.

4. Standard and extended
life batteries

5. Battery covers

6. Foldout Installation
Guide

Enables you to set up and use your device and its main services.
Please retain inside this main guide for future reference.

7. CD

CD contains ActivSync software. Not required to get your
phone started - see Other Features chapter.

8. Leather carry case

9. HTC User Manual*

Not illustrated above - HTC User Manual plus, What's New in
Windows Mobile® 6 guide.

4

5

6

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The Home screen displays important
information such as new mail messages,
appointments, icons, links to recently used
programs and the status of your handset.

• To access the Home screen from

anywhere, press HOME.

Navigating around the screen

• Use the NAVIGATION CONTROL to scroll UP,

DOWN, LEFT or RIGHT around the screen.

When you have highlighted the
icon or information you want, press
the centre button to Select it.

• Scroll DOWN the Home screen to see

more information.

• Click the information eld to view

or change the settings.

Home screen

7

1

2
3
4

5

6

12

10

98 13

15

7

11

16

14

1. Mobile Network name (BT unless you

are abroad) and Wi-Fi connection status.

2. BT Internet calling status - shows
availability to make internet calls.
Click to set connection priority
between internet calling and
the Mobile network.

3. Phone prole (ringing options, on mute etc).

4. Click to view details of any missed calls.

5. Summary of received emails

and text messages.

6. Current appointments in
Outlook. Click to view details.

7. Recently used programs.
Select and click icon to open.

8. Missed calls.

9. Displays the JOGGR function.

Default setting – adjust volume.

10. Network or connection status large
means GPRS available.

11. Internet Calling availability. When symbol

is shown you can make Internet Calls.

12. Handset status (normal,

ringer off, vibrate etc).

13. Wi-Fi and internet calling status.

14. Power status (charging).

15. Network signal strength. Small

above the power bars indicates GPRS
is active (data being sent or received)

16. Right and left soft key functions – shows

what menus are accessed by pressing
left and right soft key functions.

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Icon Description Icon Description

New mail received. Microphone muted.

New SMS text message received.

Wi-Fi function enabled, but phone not
connected to a wireless network yet.

Roaming. Wi-Fi connected.

New MSN Messenger message . Connecting to wireless network.

Dialing while no SIM card is
inserted.

Synchronizing via Wi-Fi.

Voice call in progress. GPRS available.

Data call in progress. GPRS connecting.

Calls forwarded. GPRS in use.

Call on hold. Lowercase text input.

Missed call. Uppercase text input, caps lock.

Battery level. Uppercase text input.

Low battery.

Numeric or symbol (labeled in blue color)
input, locked.

Very low battery.

Numeric or symbol input
(labeled in blue color).

Battery charging. Ringer off.

No battery or battery fault. Speakerphone on.

Signal strength. Vibrate call alert.

Radio connected or no signal. JOGGR functions as volume control.

Radio off. JOGGR functions as a scrollbar.

No SIM card installed. JOGGR disabled.

SIM card with fault. Bluetooth on or visible mode.

Sync error. Internet Calling is available.

8

Application and status icons

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9

The following table lists icons of the programs that are already installed on your
phone.

Icon Program Description

ActiveSync

Synchronise with your Exchange Server email, (see Installation
Guide). Transfer files between your mobile and PC. Please read
ActiveSync in Other features section before using. Accessed using
Start key at Home screen or via ActiveSync icon on your PC.

Calculator

Access via Expert icon.

Calendar

Keeps track of your appointments, and creates meeting requests.

Call History

Keeps track of all phone calls made, received, and missed.

Camera

Captures photos in various modes.

Office Mobile

Access to Windows Mobile Office software:

Word Mobile

View and edit Word documents on your phone.

Powerpoint
Mobile

View Powerpoint documents on your phone.

Excel Mobile

View and edit Excel documents on your phone.

PDF Viewer

View Adobe Acrobat PDF files on your phone.

Comm
Manager

Lets you easily enable or disable your phone, start or stop
synchronization with your computer, mute your phone, enable
or disable Bluetooth, turn on/off Wi-Fi, stop data services and
enable or disable Direct Push.

Contacts

Lists mobile and email contacts.

Message
Option

Advanced Outlook email functions.

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Icon Program Description

File Explorer

Lets you organize and manage files and folders on your phone.

Games

Lets you play two games: Bubble Breaker and Solitaire come with
your phone.

Internet
Explorer

Allows you to browse Web and WAP sites, and to download new
programs and files from the Internet.

Internet
Sharing

Lets your phone act as an external modem for your computer by
using USB port or Bluetooth. Access via Expert icon.

Messaging

Lets you send and receive e-mails and text messages.

MIDlet
Manager

Lets you download and install Java-based applications, such as
games and tools, on your phone.

Pictures &
Videos

Collects, organizes, and sorts media files in the My Pictures folder
on your phone or on a storage card.

Settings

Personalize your phone to suit the way you use it.

SIM Manager

Allows you to manage the contacts that are stored on your SIM
card. You can also use this program to copy SIM contents to
Contacts on your phone. Access via Expert icon.

Speed Dial

Lets you create speed dial entries for dialing frequently-called
phone numbers. Access via Expert icon.

Voice Speed
Dial

Lets you call a contact using voice recognition.

Tasks Manager

Keeps track of your tasks.

Voice Notes

Allows you to create short voice recordings.

Windows Live
Search

Look up maps, phone numbers, local amenities, directions.

10

Application and status icons

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11

Icon Program Description

BT Settings

Enter your Openzone credentials to allow browsing/email at
Wi-Fi hotspots.

Video
Recorder

Captures video clips in various modes and duration.

Windows
Media

Lets you play back video and audio files.

VoIP

Internet Calling is enabled. Appears on top of icon bar.

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12

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LED indicator lights

Various colours that might display in the two LED Indicators are summarized here.

Top LED Status

Solid green

Battery is fully charged.

Blank

Battery case is empty, no SIM card inserted or phone is off.

Solid amber

Battery is charging or the phone is using ActiveSync to
synchronize with a PC.

Solid red

Battery is not installed or battery is over-discharged.

Flashing green

Connected to the network.

Flashing red

Battery very low (less than 10%).

Flashing amber

Battery temperature is hotter or colder than the functional limits
of 0 to 48 degrees Celsius (32 to 118 degrees Fahrenheit), and
has stopped charging.

Amber/Green LED off

Battery fault. The “Battery Fault” indicator
( ) is displayed. In this case, the flashing green LED can be
recovered by unplugging the AC adapter.

Bottom LED Status

Flashing blue

Bluetooth mode set to “On” or “Visible” mode.

Flashing green

Connected to Wi-Fi network.

133

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BT Openzone

14

BT Openzone

By following the separate Installation Guide you

should have already registered your handset to BT

Openzone and have made an Internet call using

BT VoIP. This section describes how to use BT

Openzone to browse the web and check email.

Using BT Openzone

BT Openzone Hotspots and par tner hotspots give

you Wi-Fi access to the Internet for VoIP calls

and surng the net when you are out and about.

To nd your nearest Openzone Hotspot,

visit www.btopenzone.com/nd

You can use BT Openzone Hotspots

and partner hotspots such as The Cloud

providing you have at least one of:

• A BT Openzone account as part of

your BT Ofce Anywhere contract.

• Pay per minute BT Openzone vouchers.

• Inclusive BT Openzone minutes

on your BT Home Hub as par t of a

BT Total Broadband package.

You can use BT Openzone Hotspots and partner

hotspots wherever they are available.

Register and connect to BT Openzone

1. Ensure the Wi-Fi icon is displayed

and you are in a location which offers

BT Openzone coverage. This means

you are within a Wi-Fi hotspot.

2. From the Home screen, press Start and

scroll to the BT OA Settings

icon.

3. Click Openzone Set tings.

4. Enter your Openzone username and

password, if they have not already

been entered, then click OK.

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15

5. Open Internet Explorer

Note: if you see this screen, log in using

your BT Ofce Anywhere Openzone

account Username and Password.

From here you can browse the web or

use email using BT Openzone.

For subsequent usage at BT Openzone

sites click Login to Openzone from

the BT OA Settings

icon.

IMPORTANT: When you have nished browsing/

emailing at a BT Openzone site, press the

Back button to return to the BT Openzone

Home page and log out. Otherwise you will

remain connected and using BT Openzone

minutes for up to 15 additional minutes. If

you run out of BT Openzone minutes, you still

have access but will be charged for usage.

Keep a note of your account status from the

Openzone Login screen.

Managing your BT Openzone minutes

If you run out of BT Openzone minutes you will

still have access but will be charged for over use.

Please keep note of your account status from the

Openzone Login Screen.

Using the Cloud

If you are in a Cloud hotspot (refer to

thecloud.net for more details) then

you can login to your BT Openzone

account via the partners area.

Using Wi-Fi Hotspots abroad

BT Openzone is UK based and Openzone user

names and passwords may not work abroad.

You may also incur additional charges. Please

check: http://www.btopenzone.com/nd/

roaming.jsp for partners and charges.

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16

Make sure you have set up your handset
and your own BT Hub according to
the separate Installation Guide.

This section reminds you how to connect

to additional hubs or wireless routers.

When using Wi-Fi to connect via a BT Home

or BT Business Hub or compatible wireless

router, you are not using the mobile network

to send/receive email, to surf the web and, if

Internet Calling is Selected, to make phone calls.

Internet browsing and le email downloads

will usually be much faster using Wi-Fi and you

will also benet from lower cost charges.

Before your start this section, make sure you

have all the relevant data about the connection

to which you want to connect such as network

name, network type, security key type and

Wi-Fi name (SSID). Some of these are optional

dependent upon the connec tion. Please contact

your IT department or router manufacturer

for this information if you do not know these.

BT offers expert help and advice on BT

products. We will try to help with connection

to non-BT equipment but you may need to

refer to the manufacturer for further help.

Add a new Wi-Fi contact.

If the Wi-Fi connection you want to connect

to is not in the list you can create a new

one. Your handset will prompt you for a

security key. In many cases as with BT Hubs

the security key is printed on the side of the

hub. If this has been changed or it is not a

BT Hub please ask your IT administrator.

Please note non-BT hubs may use other

security standards that the BT Ofce

Anywhere device does not suppor t.

1. From the Home screen press the Start

Soft Key, select Comm Manager, then

Wi-Fi or press 3. An orange cross

should be shown – if it is then click

icon 3 again to remove it.

Register and use Wi-Fi at other Hubs

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17

2. If there are Wi-Fi connections available,

and you have not connected to one of

these previously, you will see the Wi-Fi

wizard. Click Yes with the soft key and the

wizard will take you through steps similar

to section 3.1 of the installation guide.

Once you have registered successfully to

a hub or compatible wireless router, you

will be able to use it seamlessly in future.

If Wi-Fi is switched on and you are in range

the Wi-Fi symbol will automatically appear.

Tip: To conser ve battery life turn of f Wi-Fi if you

are not using it for an extended period of time.

3. All your calls will now be made over

Wi-Fi by default if you are connected to

BT VoIP and have access to the Internet.

If you wish to change this, go to the

Home Screen, scroll down to Internet

Calling and select the option you wish.

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18

Make sure you have set up your handset
according to the separate Installation Guide.

You can use your handset to browse the web via:

• the GSM mobile network

• when connected by Wi-Fi to a BT Business

or BT Home Hub or other wireless

router your handset is registered to

• a BT Openzone or Partner Wi-Fi hotspot

To start surng in GSM mode

If you have Wi-Fi switched off or have not

connected to a Wi-Fi hub, all internet surng

will be done using the GSM mobile network.

1. Press Start then Internet E xplorer.

2. The home page you will see rst is wap.bt.com

From here useful links take you straight to

news, weather and other useful information.

3. To enter a web address press right soft key

to reveal Menu then select Address Bar.

To start surng in Wi-Fi mode

This means you have a Wi-Fi connection

available via a BT Openzone hotspot,

BT Hub or compatible wireless router.

1. Press Start then Internet E xplorer.

2. The home page you will see rst is wap.bt.com

From here useful links take you straight to

news, weather and other useful information.

3. To enter a web address press right soft key

to reveal Menu then select Address Bar.

Surf the net

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19

Change the web page display

1. While viewing a web page,

click Menu then View.

2. Select from:

• One column – puts the content into

one column as wide as the screen.

• Fit to Screen – similar layout to a desktop

PC, but makes items smaller and arranges

the content so you can see most of it

without having to scroll horizontally.

• Desktop – keeps layout the same as a

desktop PC. You will have to scroll vertically

and horizontally to see the whole screen.

Some websites also provide special page displays

for mobile handsets (e.g. wap.bt.com) and the

web display options above may not all be shown.

For more ways to change the web display on

your handset screen, see your HTC user manual.

Add a web page to the Favourites list

1. While viewing the page you want to

add, click Menu, then Address Bar,

enter the address and click Go.

2. Click Menu then Add to Favourites

3. Conrm or change the name

and Web page address.

4. In Folder, select a folder for the favourite.

5. Click Add.

Select a Favourite

1. While viewing a web page, click Favourites.

2. Select a favourite from the list and click Go.

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Internet Calls

Make an Internet Call

You can make calls over the internet

when connected to a Wi-Fi hotspot, your

BT Business, BT Home Hub or other Hubs/routers

to which you have previously registered.

If you have selected Whenever Available using

the Internet Calling options, all outgoing calls

made when connected to Wi-Fi will use Internet

Calling rather than the mobile network.

If on a call by call basis you need to switch Internet

Calling off temporarily, click on the Internet

Calling area of the Home Screen and change

the status from Selected to Available. Click

again to reactivate Internet Calling (Selected).

1. The Wi-Fi connection is displayed on the

Home Screen. The Internet Calling icon

is displayed after a few seconds. Whenever

this icon is displayed, calls can be made using

your Wi-Fi connection to the internet.

2. Dial the number you want and press

.

If

is not displayed on your Home Screen,

Internet Calling is not available. If Wi-Fi/

Internet Calling are not available, outgoing calls

will be placed using the mobile GSM network.

Internet Calling options

You can change preference for how voice calls

are handled (over GSM and/or Internet Calling).

1. Go to Home Page, then click on

Internet Calling area.

2. You then have the following options:

Whenever Available =

If Wi-Fi connected calls will be

automatically routed over the internet

Only if mobile is not available =

Whenever mobile coverage is available

calls will be made over the mobile network.

When unavailable (no/poor signal) calls

will be carried using Internet Calling.

Never =

Calls are always over the mobile/

GSM network. Internet Calling is not used.

Reminder – if you select Whenever Available

and Internet Calling quality is poor (for

example at a busy public Wi-Fi hotspot), you

can temporarily switch to GSM mobile by

toggling between Selected and Available on

the Internet Calling area of the Home Screen.

20

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Make sure you have set up your
handset for email according to the
separate Installation Guide.

Please note: When using Wi-Fi to connect via

a BT Home or Business Hub, wireless router or

BT Openzone hotspot, you are not using the

mobile network. Internet browsing and le

email downloads will usually be much faster and

you will also benet from lower cost charges.

You can also make and receive internet calls.

To send in GSM or Wi-Fi mode

For Wi-Fi connection, ensure the Wi-Fi icon is

displayed. This means you are connected to a

Hub, BT Openzone or compatible wireless router.

Other wise you are connecting via the GSM

mobile network.

Send an email or text message

1. From the Home screen, press

Start then Messaging.

2. Select an email account or Text

Messages, then click Select.

To switch between text and email from the

inbox press Menu, Tools, Switch Accounts.

3. Click New.

4. Enter the email address or select from your

contacts (in To: eld click Menu/Add Recipient).

If sending to more than one person, enter a

semi-colon between each address.

5. Write your message.

6. Click Send.

Check your Outlook email inbox

When a new email or text arrives an envelope

symbol will appear at the top of the Home Screen.

Text notication appears immediately but if

emails have arrived between the checking period

you set you can manually check for new emails.

1. From relevant inbox click

Menu/8. Send/Receive.

2. After a few seconds any new emails

will appear in the inbox.

Check your emails using webmail

1. From the Home screen, press Start

then Internet Explorer

.

2. Enter the website address of your email

provider or selec t from the Favourites list

if you have stored it there. Click Select.

3. To see the inbox for other types of messages

(e.g. texts, POP3 emails, BT emails), press

Menu, Too ls, Switch Accounts and scroll to

the Inbox you want, then press Select.

Advanced email and calendar preferences

1. Press Home to display the Home screen.

2. Press Start, then Message Options.

3. Scroll to the option you want and press

Select to enable or disable it.

Send and receive emails and texts

21

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ActiveSync

Use ActiveSync for Windows XP® or Windows

Mobile Device Centre for Windows Vista™ to

transfer les between your mobile and your PC.

For example if the mobile’s memory becomes

full or if you want to work on a spreadsheet

you have started on your PC/laptop.

The software you need is contained on the

installation CD supplied. Please note that

ActiveSync 4.5 is required, so if you have

been using 4.2 you will need to upgrade.

Downloads and further information are

available from: http://www.microsoft.com/

windowsmobile/activesync/default.mspx

The rst time you connect your handset to a

PC using the USB cable, this screen is displayed.

After selecting Next we recommend you

de-select all of the synchronisation boxes for

email, calendar and tasks before proceeding.

At subsequent ActiveSync sessions, press Cancel

to be able to exchange les between your

handset and your PC via the Explore function

Do NOT press Next at this stage unless

you wish to access advanced functions.

Most of your local les and any

removable storage card can be accessed

via the My Mobile Device folder.

You may notice Wi-Fi disconnects when you

attach the device using the USB cable.

If you want to stop this, open

ActiveSync on your PC:

Windows® XP: File > Connection

Settings > Tick: Allow wireless

connection on device when connected

to the desktop, or

Windows Mobile Device Center

®

(Windows Vista™)

Mobile Device Settings > Connection

settings > Tick: Allow data connections on

device when connected to PC.

Other features

22

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Comm Manager

The Comm Manager lets you enable

or disable phone features.

To open the Comm Manager

1. Click Start then Comm Manager to display

the screen.

2. Scroll to highlight the option you want

and Select it. When disabled, there is an

orange cross in the box. When enabled

there is no orange cross. On some boxes you

will also be given a Settings option. Press

Settings to display the menu optiions.

The buttons are:

1. Select

to enable or disable the phone.

2. Select

to enable or disable Bluetooth.

3. Select

to enable or disable Wi-Fi. When

the box is highlighted, press Settings then

WLAN Settings to change your Wi-Fi settings.

4. Select

to switch between automatically

receiving Outlook emails as they arrive

or manually retrieving them. For more

information, see your HTC user manual.

5. Select

to temporarily stop

active data services (e.g. GPRS).

6. Select

the handset ringer on or off.

7. Select

to open ActiveSync /Windows

Mobile Device Centre so you can transfer

les between your mobile and PC/laptop.

8. Select

to switch Flight

Safe mode on or off.

Internet sharing

This feature lets you plug your laptop into your

handset by USB cable and thus enable your

laptop to connect to the internet through your

handset’s Wi-Fi, BT Openzone or GSM mobile

connection to use email or surf the net.

Consult the HTC S620 user guide for details.

Other features such as using the Camera, Video

and Media Player, sending and receiving Text

messages and Adding or Removing programs

are all covered in the HTC S620 user manual.

23

8396 YOA Business UG A5 [12].indd 27 4/12/07 17:13:27

Voicemail automatically takes messages

when your BT handset is switched off,

engaged, or if you aren’t able to answer it.

Mobile voicemail

Leaving a message

Callers who dial your mobile number will be able

to leave messages in your mobile mailbox.

Listen to your messages

When connected to the mobile network, dial

1571

or press and hold 1 to check your

voicemail messages, your HTC S620 will play

messages stored in your mobile voicemail box.

Message alert

You will receive a text message to let you

know a voicemail has been received.

Up to 50 messages, each up to 3

minutes long can be stored.

Messages are stored automatically:

• New messages: 28 days

• Listened-to-messages: 72 hours

• Saved messages: 7 days

Set up a personal greeting

A personal greeting reassures callers that they’re

through to the right person. You can change your

greeting as often as you like, and it’s easy to set up.

Personalise your greeting

• Connect to the network you want - mobile

or Internet calling using BT VoIP

• Dial 1571

• Press 3 and follow the voice prompts

• Press # to save your recording

Set up a voicemail security PIN

You will need to enter the PIN to access your

messages when calling from another phone.

• Connect to the network you want - mobile

or Internet calling using BT VoIP

• Dial 1571

• Press 1 for the Main Menu

• Press 4 for Mailbox Settings

• Press 2 for Security Options and

follow the voice prompts

How to check your messages from abroad

You must rst set up your voicemail

PIN before you leave the UK.

• Dial your mailbox number, which is included in

your text notication in the international format

(prexed with +44 without the leading 0)

• Key 9 when hearing the greeting

• Enter your voicemail PIN and

follow the voice prompts

Voicemail 1571

24

8396 YOA Business UG A5 [12].indd 28 4/12/07 17:13:27

Please note: To nd your

mailbox dial, *#104#

.

Voicemail shortcodes

When listening to your messages you can:

2 Repeat message

3 Delete message

4 Rewind message by 8 seconds

5 Hear the number of the person who has

called you (works on current message only)

55 Return the call

6 Fast forward 8 seconds

66 Hear the next message

7 Save the current message

9 Help

Please note: Call Return will not work if

the caller has withheld their number, or if

the call originates from outside the UK.

BT Ofce Anywhere
Internet Calling voicemail

Leaving a message

Callers who dial your internet calling 0560 number

will be able to leave messages in a separate mailbox.

Listen to your Internet Calling messages

When connected to Internet Calling, dial

1571

or press 1 to check your voicemail

messages, your BT handset will play messages

stored in your Internet Calling mailbox.

Please remember you have separate mobile

and Internet Calling numbers. We recommend

you publicise your mobile number as calls

made to your 0560 number will still arrive

when you are in Wi-Fi coverage.

25

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Using the mobile network

You can use your BT handset in any country

in the world, but please remember to call

Customer Services on 0800 0322 111

or 150 from your mobile three days in

advance of travelling, to conrm that your

roaming service has been activated.

International call charges – please note

While there is no charge to set up international

roaming, call charges differ greatly from country to

country, and international calls are charged at the

prevailing rates. Please be aware that while you’re

abroad, you have to pay for any calls you receive as

well as those that you make. Eligibility for roaming

is subject to status, and you may be required to

show a satisfactory payment history before this

service is activated.

Dialling from abroad

It’s easy to make calls when you’re overseas. All you

need to remember is to dial [+] and the country

code before the number you wish to dial. e.g. [+4 4]

for the UK. Remember to leave out the rst ‘0’ from

the number, e.g. to call from Spain to London, dial

‘[phone]’ not ‘[phone]’.

To call the UK from abroad

• Insert +

• Then 44

• Delete the ‘0’ prex

• Then, dial your number, e.g., 2071234567

A time-saving tip

Why not put the [+44] prex in front of

your friends’ numbers in your mobile’s

address book before you go overseas?

They’ll work just the same in the UK, but

remember to drop the ‘0’, as above.

Before going abroad

To be able to pick up your messages overseas, you’ll

need to do the following before leaving the UK:

• Note your personal mailbox number – nd

out what this is by dialling *#104# SEND.

(Please note that, once you’re abroad, you

will not be able to use this function).

• Set up your own voicemail PIN code

With a voicemail PIN, you’ll be able to pick up

your voicemail messages from abroad either

using your mobile, or any other phone.

• Don’t forget to pack your charger

and a travel adapter

Using abroad

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8396 YOA Business UG A5 [12].indd 30 4/12/07 17:13:27

To set up a voicemail PIN code

• Dial 1571

• Press 1 for the Main Menu

• Press 4 for Mailbox Settings

• Press 2 for Security Options and

follow the voice prompts

How do I know if I have a voicemail message?

You will receive a text message to notify

you of any voicemail messages.

To listen to your messages

• Dial your mailbox number which is included in

your text notication in the international format

(prexed with +44 without the leading 0)

• Key 9 when hearing the greeting

• Enter your voicemail PIN, then

follow the voice prompts

Calling Customer Services from abroad

For BT Ofce Anywhere: [phone]

BT Business One Plan with

BT Ofce Anywhere: [phone]

Using Internet Calling abroad

Internet Calling can be used at Wi-Fi hotspots

outside the UK and at most compatible BT

Openzone partner sites outside the UK and at

most compatible hubs or routers where the

owner has allowed you to register your mobile.

Call charges will be the cost of Internet Calling

plus the cost of access to the Wi-Fi hotspot.

27

8396 YOA Business UG A5 [12].indd 31 4/12/07 17:13:28

Unfortunately, thieves will nd a mobile like yours

irresistible. We recommend that you never leave

your mobile unattended or visible in a car, and also

try not to use your mobile in busy, public places.

Set a password protected phone lock

• Press Home to open the Home screen

• Click Start, Settings, Security then Device Lock.

• Select Prompt if device unused for then

select the amount of time for the phone to

bein inactive before automatically locking.

• Select the Password type then enter

and conrm your password.

• Click Done.

Activate your SIM PIN, then
change it to a secret one

To protect your SIM card, the security settings

on your mobile allow you to activate its

preset PIN number. This number is 1210.

Once it’s activated, you will need to enter it

every time you switch your BT handset on.

For extra protection, we recommend that you

change your SIM PIN to a secret number of

your choice – your handset user guide gives

you specic instructions on how to do this.

Call us if your handset goes missing

You can contact us on Freephone 0800 0322

111 from a landline. Call straight away and

we’ll bar your mobile so no-one else can use

it. Remember, you’ll be charged for any calls

made on your mobile until we hear from you.

To stop calls being made on your account, we

just need your mobile number. If you give us

your SIM and IMEI numbers as well we can bar

your mobile completely. You’ll nd the IMEI

number by pressing *#06# SEND on your

mobile’s keypad. Please jot them down now

and hang on to them for future reference.

My mobile # ............................................

My SIM #.................................................

My IMEI # ................................................

Phone security

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Keep your SIM cards separate

If you have more than one mobile on your account,

make sure you don’t mix up or swap their SIM

cards. That’s because each SIM is paired with a

specic mobile, and we need to know which mobile

is missing in order to stop anyone else using it.

To protect it, register it www.immobilise.com

Many thousands of mobile phones are lost

or stolen each year in the UK. The National

Mobile Phone Register already holds the

details of over 10 million phones.

Register

Register your phone for free at

www.immobilise.com

To register all you need is your mobile phone.

When you register, you will need to enter your

contact details and your IMEI number. Once you

have registered your phone, you will have a better

chance of getting it back if it is lost or stolen.

Please note: With expert technical knowledge and

equipment others could eavesdrop on calls made

on this device. Internet calls calls may be more

susceptible to this than calls over the GSM network.

When not to use your mobile

• When driving. Never use a mobile while driving.

Allow voicemail to take your calls, and listen

to them when you’re away from the vehicle

• In hospitals. If in doubt, keep your mobile

switched off until you’re outside the building

• At petrol stations. Or anywhere else where

a spark from your mobile could ignite

ammable fumes or explosive materials

Please note: Your HTC S620 handset has

a ‘ight safe’ mode which enables you to

use it while travelling on aircraft when given

express permission by airline staff.

To switch to ight safe mode:

Open Comm Manager.

Click Start then Comm Manager.

Scroll to the 8 button and click on it.

When the orange cross is removed,

ight safe mode is On.

All mobiles supplied by BT conform to the

highest safety standards on exposure to radio

frequency emissions. You’ll nd government

advice on mobiles at www.dh.gov.uk

29

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BT Directory Enquiries – 118 500

The easy to use 118 500 BT Directory Enquiries

service gives you access to any listed UK

residential or business xed line phone number.

• 118 500 is available 24 hours

a day, 365 days per year

• With one call you can make as many

phone number requests as you need

• All numbers will automatically

be sent via text message

• You can be connected straight through

to the number you wish to reach

Need an international number?

For BT International Directory Enquiries,

just call 118 505 when you’re in the UK.

2222 Travel and Weather Information

2222 keeps you informed about travel and

weather information, whether you’re planning

your journey from home or stuck in a trafc

jam on the way to your destination.

You’ll be given a trafc update for your

specic location and the option of checking

for road news and weather forecasts

from any region across the UK.

ICE ‘In Case of Emergency’

Enter the number of the person you would

want to be contacted ‘In Case of Emergency’

into your phonebook. In an emergency

situation, ambulance and hospital staff will

then be able to quickly nd out who your next

of kin are and be able to contact them.

• Go to Contacts

• Select Add New Contact

• Enter the letters ‘ICE’ under the name

followed by the telephone number of

your next of kin (ensure both daytime and

evening numbers are included if possible)

ICE advice

• Make sure the person whose name and

number you are giving has agreed to be

your ICE contact

• Make sure your ICE contact has a list

of people they should contact on your

behalf – including your place of work

• Make sure your ICE contact’s number is

one that’s easy to reach. For example

a home number could be useless in an

emergency if the person works full time

• Make sure your ICE contact knows about

any medical conditions that could affect

your emergency treatment – for example

allergies or current medication.

Useful numbers

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8396 YOA Business UG A5 [12].indd 34 4/12/07 17:13:28

To make an Emergency Services
call (999 or 112)

There may be circumstances when your mobile

phone, like any other mobile, cannot guarantee

a connection and an emergency call cannot

be placed due to network, environmental or

interference issues. You should never rely solely

upon any mobile for emergency services calls.

We recommend a xed line phone is retained

at home for emergency services calls. When

making an emergency services call, ensure

that you give all the necessary information as

accurately as possible including your location.

When in Internet Calling mode your handset

dials out on your Internet Calling number.

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8396 YOA Business UG A5 [12].indd 35 4/12/07 17:13:28

Activation/Set up

Do I have to pair with my Hub

every time I want to use it?

No, once you have connected your handset

it will remember the hub. You will still have

to turn the Wi-Fi on and off but should

require no other interaction. However at BT

Openzone hotspots you will need to enter

your user name and password at each visit if

you want to check email or browse the web.

GPRS

I accidentally deleted my BT GPRS settings?

Go to Settings, Connections, GPRS, Menu, Add

Complete as follows:

Connects to: The Internet

Access point: btmobile.com

User name: bt

Password: bt

Done

Wi-Fi & Internet Calling

I have not received a text with my settings

Ensure that you have the correct SIM in the

handset as only the one provided will allow you

to receive the settings. If you have the correct

SIM in the handset and no settings have been

obtained then turn the phone off and on again.

If you wish to force an update of your settings

then navigate to BT OA settings from the

Start menu. Click Update my account.

I can dial out on Internet Calling using my

BT Business Hub but the called party cannot

hear me and/or I cannot hear them.

Please disable the SIP Application

Layer Gateway on the BT Business Hub.

Use a web browser connected to the hub,

and click onto http://192.168.1.254/mdc

In the Advanced eld, click Congure Services link.

Remove the tick from SIP Application

Layer Gateway box and press Submit.

Why does a different number show on other

people’s handset when I call them?

This is your Internet Calling number, you

can be called on this number but only when

you are connected to Wi-Fi and

Internet Calling is available.

Ofce Anywhere FAQs And Troubleshooting

Comprehensive and up to date help and support are available at

http://www.btbroadbandofce.com/mobile/ofce-anywhere

If a problem persists please call Customer Services.

For BT Business One Plan with BT Ofce Anywhere: 0800 032 8751 (outside UK [phone])

For BT Ofce Anywhere: 0800 678 1030 (outside UK [phone])

32

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How much do Internet Calls cost

Please see http://www.btbroadbandofce.

com/internetapplications/bbv4b/

product/what_does_it_cost

Why does my battery seem to run

out faster when I use Wi-Fi?

Wi-Fi uses more power. Use the

extended batter y when connected via

Wi-Fi for long periods of time.

What happens if I am on an Internet Call

call and I move out of Wi-Fi coverage?

The call will drop. You may restart the call from

the call history but it will be placed over GSM.

Why does my call stop when my phone goes into

powersave mode?

If this happens, your Wi-Fi power settings need to

be changed as follows.

1. From the Home screen, press Start, then Comm

Manager. Press Settings and select WLAN.

2. Scroll DOWN and select Power Mode.

3. Under Power Save Mode, de-select Auto turn

off WL AN so that there is no tick in the box.

4. Se lec t Done.

Outlook

Why can I only see par t of the emails in my inbox?

The handset will typically only download the

rst small piece of the email. Should you wish

to see the rest or look at an attachment you can

mark it to download next time that you read it.

Can I control when emails are sent to my handset?

This can only be set by the ser ver if you have email

set up to Push. You can however turn off Push

and manually Pull mails when you wish to check

your mail. This is covered in the handset manual.

Can I receive POP3 emails from

my other email accounts?

Yes, with some exceptions. Instructions are

given in the Ofce Anywhere Installation Guide

and on page 92 of the HTC S620 manual.

Where can I get fur ther help

to set up mobile email?

http://www.microsoft.com/windowsmobile/

help/email.mspx and http://microsoft.

wdsglobal.com/emailplus

What email attachments can I download?

Most Microsoft of ce les can be viewed after

download, as can most typical image les as well

as some movie and sound les. However some les

that the handset does not understand can not.

33

8396 YOA Business UG A5 [12].indd 37 4/12/07 17:13:28

Can I access business Online email directory?

Yes you can access the online directory

if your business has one set up. From the

Contacts, press Menu then Find online.

How do I view between all the

different folders in my inbox?

In the email account, select Menu and Folders

and then Menu and Show all folders.

Why can’t I see the emails in my sub folders?

You will need to manage your folders to do this.

From email select Folders, Menu then

Manage folders select the folder that you

wish to view, select Sync and then Done.

How do I switch between email accounts

when I am in another account?

Select Menu, Tools, Switch Accounts.

Where are my emails? The synchronisation

works but I can’t see them on my phone.

For POP3 email you can change the setting

using Menu, Tools, Options then 4. Account

Settings. From here scroll through until the

Download messages screen appears and

you can change the period from which your

emails are downloaded. Please note that

very frequent polling for messages and/or

downloading old inbox messages may result in

higher data usage over the mobile network.

I sent an email to a colleague yesterday. To them

it shows that I sent it months ago. Why is that?

It is likely the date & time are not set

correctly in your handset. You may change

date & time by going to Settings then

Clock & alarm then Date & time.

How much does it cost me to send emails?

Emails in Wi-Fi mode are free when you are

attached to your BT Hub or use up BT Openzone

minutes at BT Openzone or The Cloud hotspots.

Emails sent using GPRS or 3G data use your GPRS

data bundle. Emails may be dif ferent sizes and

will require differing amounts of data. The Ofce

Anywhere product has included a bundle of GPRS

data usage as part of the service which covers

most typical user’s requirements per month.

I didn’t receive all of my email.

How do I see the rest of the email?

Open mail. Select the mailbox you wish to view.

The handset will typically download the rst

part of the email. Should you wish to see the

rest of the message on an attachment, click

the relevant link in the opened message.

34

8396 YOA Business UG A5 [12].indd 38 4/12/07 17:13:29

BT Openzone

What are my BT Openzone

username and Password?

Your BT Openzone user name and password

are the ones you have been sent. Note

that if you are using it for the rst time

you will be asked to change your password

for security reasons as you log in.

How can I nd the nearest Openzone area?

Phone BT Directory Enquiries on

118 500 (available 24/7).

Send a text message to 81041 in

any of the following formats:

• STREET,TOWN (using a comma) or

• TOWN:COUNT Y (using a colon) or

• enter the postcode (no spaces)

• use the BT Openzone site search: http://

btopenzone.hotspot-directory.com/

How much do Internet Calls from a

BT Openzone hotspot cost?

Internet calls in BT Openzone cost the same

as an internet call in your home or ofce

Wi-Fi hotspot. The call price does not

change from one hotspot to another.

Can I use other Wi-Fi hotspots other than

Openzone e.g. T-mobile?

Yes you can if they are a BT Openzone

partner. When you try to connect through the

browser you will get their login screen. Find

the option to connect with a BT Openzone

password. Note some partners are only UK

partners and BT Openzone usernames and

passwords may not work abroad. You may also

incur additional charges from some Partner

websites, please see the following URL: http://

www.btopenzone.com/nd/roaming.jsp

What happens when I run out of

BT Openzone minutes?

You will still be able to use BT Openzone

but will be charged for over use. You

can keep check of your account status

from the BT Openzone login screen.

I’m in a BT Openzone area or The Cloud

hotspot and the Internet Calling calls

aren’t ver y good. Why is this?

In some cases when a public Wi-Fi hotspot

has a very high number of users the Wi-Fi

call will be of a lower quality than normal.

If this happens use the Internet Calling

setting on the Home Screen to make

GSM your preferred voice network.

Do this by either changing Internet Calling status

from Selected to Available or turn Wi-Fi off and

then change Internet Calling status to Never.

35

8396 YOA Business UG A5 [12].indd 39 4/12/07 17:13:29

General

I have wiped all the settings from

the handset, what do I do?

BT can resend your Internet Calling software

direct to your handset when you request this from

the support help desk. For hosted mail users and

all BT Openzone users, getting the software will

also allow BT to send your complete credentials to

the phone. All phone settings should remain OK.

Can I pair my handset to other

people’s hubs? If yes who pays?

Yes, as long as the hub is compatible and you are

given the security key if there is one. You will just

be using their internet connection, the calls are

still charged to your account in the normal way.

Installing a Micro SD card (optional accessory)

Remove the back cover from your phone.

Insert the Micro SD card into the slot

with its gold contacts facing down.

To remove, press the Micro SD card

to pop it out of the slot.

Keypad Lock

To activate the keypad lock press and hold

the

key. Once locked the left soft key

label changes to Unlock. Click this and

press the

key to unlock the keypad.

Why do I get missed calls or new

voicemail if my phone did not ring ?

This is because the handset regularly checks for

new email, and in the short period of time that this

happens, any new calls will divert to voicemail.

This is normal and is not a fault with the handset.

36

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39

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8396 YOA Business UG A5 [12].indd 42 4/12/07 17:13:29

8396 YOA Business UG A5 [12].indd 43 4/12/07 17:13:29

We cannot guarantee that the telecommunications products, services and
offers described in this publication will be available at all times, and we may
change them from time to time. We will provide services and equipment in
line with our standard conditions of contract. Nothing in this publication
forms part of any contract.

©British Telecommunications plc 2007. Registered Ofce:
81 Newgate Street, London, EC1A 7AJ. Registered in England No. 1800000.
BT and the ‘Connected World’ logo and ‘Bringing it all together’ are trade
marks of British Telecommunications plc. BT is a registered trade mark
of British Telecommunications plc. All third party trade marks as acknowledged.

Printed in the UK. Designed by ADP.

PHME 52156/129579

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