BT Home SmartPhone
User Guide
Touch screen home phone with web browsing
2
If you need some help, call us on 0808 100 9889* or go to bt.com/producthelp
Getting started ..................................................................6
Important – please read first .............................................................6
Where to put your phone .................................................................6
Set up your BT Home SmartPhone .......................................7
Plugin and charge ............................................................................7
Turn on............................................................................................7
Set up your phone ...........................................................................8
Learn about your home screen ......................................................... 9
Use your phone ...............................................................................9
Using the answerphone ..................................................................10
Batteries .........................................................................11
Talk and Standby Time ....................................................................11
Battery performance ...................................................................... 11
Battery low warning.......................................................................11
Understanding your phone’s basics ....................................12
Getting to know the Home screen ................................................... 12
Using the touchscreen ....................................................................12
Using your phone’s buttons ............................................................ 12
Working with menus ......................................................................12
Your phone’s status ........................................................................ 13
Notifications ..................................................................................14
Using the on-screen keyboard ........................................................ 14
Using applications (apps)................................................................15
Locking your screen .......................................................................15
Changing or adding to your Home screen ........................................15
Optimising battery life ...................................................................16
Monitoring and controlling what uses the battery ............................ 16
Managing memory ........................................................................16
Connecting to networks and devices ..................................17
Connecting to wi-fi ........................................................................ 17
Connecting to a computer ..............................................................17
Connecting your phone to a computer via USB ................................17
Connecting to virtual private networks ............................................ 18
Installing a certificate from your phone’s SD card .............................19
Making and receiving calls ..............................................................20
Making and ending calls .................................................................20
Answering or rejecting calls ............................................................20
Managing multiple calls .................................................................21
Contents
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Separating contact information ......................................................33
Synchronising your Phone with online accounts ..................34
Email ..............................................................................37
Opening Email and the Accounts screen ..........................................37
Reading your messages .................................................................. 37
Responding to a message ............................................................... 37
Starring messages .......................................................................... 37
Working with messages in batches ..................................................37
Compose and send an email message ..............................................37
Working with account folders .........................................................38
Adding a signature to your messages ..............................................38
Browser ..........................................................................39
Opening Browser ........................................................................... 39
Open a web page or search the web ................................................ 39
Downloading files ..........................................................................40
Working with bookmarks ................................................................41
Changing Browser settings .............................................................41
Working with apps and shortcuts ....................................... 42
Facebook ......................................................................................42
Twitter ..........................................................................................42
Opera Mini ....................................................................................42
Caller Display and Call log ...............................................................22
Working with the Call log ................................................................22
Calling your contacts ...................................................................... 23
Answer phone ..................................................................24
Managing your messages ...............................................................25
Remote Access ..............................................................................26
If you have forgot to switch on your Answerphone ...........................27
If the memory’s full ........................................................................27
BT Calling Features ........................................................... 28
Searching ........................................................................29
Searching your phone and the web .................................................29
Changing Google Search settings .................................................... 30
Contacts .......................................................................... 31
Opening your contacts ...................................................................31
Adding contacts.............................................................................31
Importing, exporting, and sharing contacts .....................................31
Adding a contact to your favourites ................................................32
Searching for a contact ..................................................................32
Editing contact details ....................................................................32
Changing which contacts are shown ................................................33
Joining contacts ............................................................................33
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Music ..............................................................................50
Transferring music files to your phone .............................................50
Opening Music and viewing your music library ................................ 50
Playing music ................................................................................50
Working with playlists ....................................................................51
Clock ...............................................................................52
Viewing the date, time and other information .................................52
Setting alarms ...............................................................................52
Changing Clock alarm settings ........................................................53
Calculator ........................................................................54
Open and use the Calculator ...........................................................54
Settings ..........................................................................55
Opening Settings ...........................................................................55
Wireless & networks settings ..........................................................55
Call settings ................................................................................... 55
Handset and base settings .............................................................. 56
BT Services settings........................................................................56
Answer phone settings ................................................................... 56
Sound settings ...............................................................................57
Display settings .............................................................................57
Location & security settings ............................................................57
YouTube ........................................................................................42
TuneIn Radio .................................................................................43
Using a Wi-Fi connection ...............................................................43
Calendar ..........................................................................44
Viewing your calendar and events ...................................................44
Working in Day view .......................................................................44
Working in Week view ....................................................................44
Creating an event...........................................................................45
Editing or deleting an event ...........................................................45
Setting an event reminder ..............................................................45
Responding to an event reminder ...................................................45
Synchronising and showing calendars .............................................45
Changing Calendar settings ............................................................45
Camera ............................................................................46
Opening Camera and taking pictures or videos .................................46
Changing Camera settings ..............................................................46
Gallery ............................................................................47
Opening Gallery and viewing your albums .......................................47
Working with albums .....................................................................47
Working with pictures ....................................................................48
Working with videos .......................................................................49
5
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Applications settings ...................................................................... 58
Accounts & sync settings ................................................................58
Privacy settings .............................................................................58
Storage settings .............................................................................58
Language & keyboard settings ........................................................59
Accessibility settings ......................................................................59
Date & time settings.......................................................................59
About phone settings .....................................................................60
Using additional handsets ................................................61
Help ................................................................................62
FAQs ...............................................................................64
General information .........................................................66
Safety information ......................................................................... 66
Cleaning ........................................................................................66
Environmental ............................................................................... 67
How to recycle your equipment ......................................................67
Guarantee .....................................................................................67
Returning your phone .................................................................... 68
Technical information ....................................................................68
Small print .......................................................................69
6
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Important – please read first
• Only use the line cord, power supplies
and battery supplied with your BT Home
SmartPhone.
• Make sure the power supply is connected to
a socket that you know is working.
• Connect your phone to the power supply
and allow the batteries to charge for 16
hours before you connect the line cord to
your telephone socket.
Where to put your phone
• Place the base close to a mains power socket
and a phone socket so the cables will reach.
• Don’t place the phone or base in a bathroom
or other humid area.
• To make sure you get the best range
and reception from your handset, avoid
interference by placing the base unit away
from large metal objects (such as fridge
freezers and microwave ovens) and electrical
appliances (such as computers and TVs).
• Your phone works by sending radio signals
between the handset and base. The strength
of the signal depends on where you position
the base. Putting it as high as possible can
help give you the best signal.
IMPORTANT
• Don’t connect the phone line to a phone
socket until the handset is fully charged.
• You should keep the base station plugged
into the mains power socket all the time.
Answer phone – handy hint
Make sure you set the telephone to Answer &
Record, and the Ring delay to answer before
any voicemail service (BT Answer 1571 or
similar). The default setting is five rings. If you
want to change this, please see page 25.
Getting started
7
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Set up your BT Home SmartPhone
When the screen is off, press the small button
on the side of your SmartPhone to turn it on.
The handset vibrates and the screen turns on.
Plug in and charge
Turn on1 2
16 hours
Full Charge
1
3
4
2
You can also plug the USB charger into the bottom left
of your Home SmartPhone handset to charge it directly.
Insert battery
Clip cover on,
pressing firmly around
edges to fasten
Charger base
Registration button,
if required.
(see page 2)
8
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4 Select your usual
Wi-Fi network name.
Slide your finger up
and down to see
more networks.
5 Touch the Password
box to enter the Wi-Fi
password or key for
that network.
You can select Show
password. If you make
a mistake, touch the
icon to delete.
Touch Done or press
.
6 Touch Connect.
When you’re connected
press
.
7 Touch Next.
When you set up your Home SmartPhone
for the first time you’ll be taken through
the following steps.
Registration
1 If
is shown then your
handset is successfully
registered to the base.
If
is shown then your
handset has become
de-registered and you
should follow the on
screen steps to re-register,
making sure you press and hold
the button on the back of the base.
(See page 1 for button location)
2 Press Next.
Select Wi-Fi network
3 Touch Configure on the
Wi-Fi settings window.
Set up your phone3
Set date and time
8 To change the date
and time touch Set.
9 Adjust the date or time
using + or -. Touch OK
to confirm.
10 Touch Finish to return to the Home screen.
If you need to change these settings in the
future, they can be accessed through the
Settings menu.
9
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Use your phone5Learn about your home screen
Wallpaper
Choose from the
settings menu.
Call
Touch to open
number keypad.
Apps / Launcher
Touch to open app screen.
Wi-Fi
Shows Wi-Fi
signal strength.
Internet browser
Touch to open browser.
DECT
Shows DECT
signal strength.
Pages
Touch to
show additional
home screens.
Answer phone
Touch to open
messages window.
Back
Press to close the
keyboard or return to
previous screen or app.
Menu
Press to open app
options and settings.
Home
Press to return to home screen or
press and hold to see recent apps.
4
Download new apps
See
for details.
Battery level
How to use the touch screen
Touch once to open a menu,
start an app or confirm something.
Slide left, right, up or down
to scroll lists or screens.
Pinch two fingers together
or spread them apart to
zoom in or out on an image.
Touch and hold icons for
extra options.
Rotate the handset
for landscape view in
certain apps.
Main menu and internet browsing
Press the
key to return to the home
screen or wake up your handset.
Touch the
icon to browse the internet.
Download new apps
Touch the
icon on the home screen,
then touch Opera Mobile Store.
Touch the
icon to see a list of your apps.
Scroll down to see more.
Screen tips
Touch to learn more.
Contacts
Touch to access your
contact and calls log,
view favourites and
make calls.
Update
Shows when new
software is available.
Notification panel
Touch and slide down to show
Answer phone messages, missed
calls, updates and calls in progress.
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Using the answer phone6
Make a call
1 Touch the
icon.
2 Enter number.
You can also dial from
the calls log or
contacts screens.
3 Touch the
icon to call.
Take a call
1 The phone rings and
calling screen shows.
2 Pick up the handset from
the charger to answer calls.
If it’s not in the charger,
then slide the
icon
to the right.
End a call
1 Touch the
icon.
2 The call is ended.
Whilst on a call you can still navigate
between screens and apps by pressing the
or
keys. You can return to your call
by touching the
icon on the home
screen. You’ll need to press
to end
your phone call.
During a call
Touch Mute if you don’t want your caller to hear you, or Speaker for handsfree mode.
A green bar will show when these keys are active.
1 Message icon shows.
2 Touch the Answer Phone icon.
3 The screen shows who’s called.
Press
to play the first new message.
Press
to play the next message.
Press
to play the
previous message.
Press
to pause playback.
Touch
, then press key, then touch
Outgoing message to play, change or delete
your outgoing message.
Touch the
, then press key, then touch
Settings to set up remote access or change
answer delay, recording quality or answer mode.
11
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Batteries
Talk/Standby time
Under ideal conditions, the handset batteries
should give up to 8 hours of talk time or 80
hours on standby on a single charge. (This
doesn’t mean you can unplug the base or leave
the handset without charging it for this long).
Please note that new Li-on rechargeable
batteries don’t reach full capacity until they’ve
been in normal use for several days.
Battery performance
• To keep the batteries in the best condition,
leave the handset off the base for a few
hours at a time.
• Running the batteries right down at least
once a week will help them last as long as
possible.
• After charging your handset for the first
time, subsequent charging time for the
batteries is about six hours.
• The charge capacity of the rechargeable
battery will go down over time, which will
reduce your phone’s talk and standby time.
Eventually it will need replacing. For details
on how to get a replacement battery, call
the helpline on 0808 100 9889*.
Battery low warning
When the handset needs recharging, the icon
will flash, you’ll see the message Battery low
in the display and you’ll hear a warning beep
every minute. You can remove the display
message by selecting Hide. If the battery
charge completely runs out, the display will
show Batteries flat. Please charge. and the
handset will switch off. You’ll need to recharge
the handset batteries before you can use
the handset. Place it back on the charger or
connect the usb cable.
If you ever need to remove the battery,
carefully remove the rear case by using the slot
at the bottom of the handset and then gently
working the cover off around the edges.
Using your BT Home SmartPhone on a
broadband line?
If so, you need to fit an ADSL microfilter
between the phone line cord and the phone
socket. You can get BT ADSL microfilters from
bt.com/shop. If you use BT Infinity, you won’t
need to use an ADSL microfilter. For other
types of broadband, please check with your
provider if you need to fit a microfilter.
Help
Most problems can be fixed with a few simple
checks, or you might find the answer in the
Help section on page 54 of this guide or our
online frequently asked questions at bt.com/
producthelp. Or call the Helpline on 0808
100 9889*. If you want to replace the battery
please replace it with similar type, they are
available from Helpline.
* Calls made from within the UK mainland
network are free. Mobile and international
call costs may vary. Our dedicated advisors
are more likely to be able to help you than the
retailer where you bought your phone.
12
If you need some help, call us on 0808 100 9889* or go to bt.com/producthelp
How to use the Home screen, touchscreen,
menus, apps and more.
Getting to know the Home screen
The Home screen shows your icons, widgets,
shortcuts, and other items. To show the Home
screen, press the Home
button at any time.
The Status bar shows the time, signal strength,
battery status, notifications and other
information.
Widgets are apps that you can use directly on
the Home screen.
Touch an item to open it. Touch & hold an
empty spot to add a shortcut.
Touch the Launcher icon to see your apps.
To see other parts of the Home screen, slide
your finger left or right across the screen.
Waking up your phone
If you don’t use your phone for a while, it goes
to sleep to save the battery. To wake it up:
1 Press the Power
button.
Using the touchscreen
Touch the screen in different ways to use
your phone.
Touch once to open a menu, start an app or
confirm something.
Slide left, right, up or down to scroll lists
or screens.
Pinch two fingers together or spread them
apart to zoom in or out on an image.
Touch and hold icons for extra options.
Rotate the handset for landscape view in
certain apps.
Using your phone’s buttons
These are the main buttons on your phone.
•
– Press to go back to the last screen you
were looking at or to close the on-screen
keyboard if it’s open.
•
– Press to open a menu of options for
the screen you’re looking at.
•
– Press to show the main Home screen.
Press & hold to show your most recently
used apps screen.
•
– Press to turn the screen on or off. Press
& hold for other power options.
•
– Press to change the volume of a
call, the ring tone or other sounds.
Working with menus
You can change most settings on your phone
using menus. To see the main options for the
screen you’re looking at, press
. Some items
also have extra options. To see them, touch &
hold the item.
Understanding your phone’s basics
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Your phone’s status
You’ll find the Status bar at the top of every screen. The icons below show the status of your phone and any notifications.
Speakerphone is on Ringer is silenced
Vibrate mode Phone microphone is muted
Alarm is set Battery is very low
DECT signal strength Battery is low
Connected to a Wi-Fi network Battery is partially drained
No signal Battery is full
New E-mail message Battery is charging
New Answer phone message More notifications
Upcoming event Call in progress
Handset out of range Missed call
SD card is full N/A Call on hold
An open Wi-Fi network is available Call forwarding is on
Phone is connected via USB cable Song is playing
Phone is sharing its data connection via USB (USB tethering) Uploading data
Phone is sharing its data connection as a Wi-Fi hotspot
(Wi-Fi tethering)
Downloading data
Phone is tethered in multiple ways Download finished
Software update available
14
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2 Type, delete or select text to make changes.
3 Press the Back
button to close the
keyboard.
Selecting text to cut, copy, delete or replace
1 Touch & hold the text you want to select.
2 Touch Select word or Select all. The
selected text is highlighted in orange, with
a tab at each end.
3
Drag a tab to add or remove text.
4 To cut or copy your selection, or to replace it
with already copied text, touch the selected
text and choose what you’d like to do.
5 To replace the selected text with new text,
just start typing.
6 To clear the selection, touch some text
you haven’t selected or press the
Back
button.
Getting a bigger keyboard
Turn your phone on its side to change the
layout of the keyboard.
Using the on-screen keyboard
Try a different kind of touch typing with the
on-screen keyboard.
Entering text
1 Touch a text box to show the keyboard.
2 Touch the Delete
key to remove
characters to the left of the cursor.
3 Press Back
to close the keyboard.
Touch once to capitalise the next letter you
type. Touch & hold for all capitals.
Entering numbers, symbols, and other
characters
1 Press the Symbols key
?123
to use the
numbers and symbols keyboard.
2 Touch & hold a vowel, C, N or S to choose an
accented vowel or other character.
3 Touch & hold the Full stop key
to enter
common symbols.
4 Touch & hold a number or symbol key to
enter other symbols.
Editing text
1 Touch the text you want to edit (you’ll
see a blinking bar (or cursor) that shows
where you are). Use the cursor’s orange tab
to move it. If it disappears, just touch the
text again.
Notifications
Notification icons let you know about missed
calls, new messages, alarms and other status
messages e.g. USB connected etc.
Depending on your settings, your phone might
also light up, make a sound or vibrate when
you get a notification.
You can open the Notifications panel to see a
list of all your notifications.
Opening the Notifications panel
1 Drag the Status bar down from the top of
the screen.
Closing the Notifications panel
1 Drag the tab at the bottom of the
Notifications panel to the top of the screen
Responding to a notification
1 Open the Notifications panel.
2 Touch a notification to respond to it.
Clearing all notifications
1 Open the Notifications panel.
2 Touch Clear at the top right of the panel.
15
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Moving an item
1 Touch & hold what you want to move, until
it vibrates.
2 Drag the item to its new location either
on the same page or off to the side (to
move it to another Home screen) and lift
your finger.
Removing an item
1 Touch & hold the item you want to remove,
until it vibrates.
2 Drag the item to the Recycle Bin icon and
lift your finger.
Changing your wallpaper
1 Press Menu
and touch Wallpapers.
2 Touch Gallery, Live wallpapers
or Wallpapers.
3 Touch Save or Set wallpaper.
Renaming a folder
1 Touch the folder to open it.
2 Touch & hold the folder window’s title bar.
3 Enter a new name and touch OK.
Locking your screen
1 On the Home screen, press Menu and
touch Settings then Location & security.
2 Touch Set up screen lock. If you’ve
already set up a screen lock, touch
Change screen lock to modify it or to
turn off screen locking.
3 Touch Pattern, PIN, or Password to set
things up.
If you touch Pattern, you’ll need to create a
pattern that will unlock the screen. For help
press Menu
.
Changing or adding to your Home screen
It’s easy to take control of your Home screen.
Adding a shortcut, widget or folder
1 Touch Home
.
2 Touch or touch and hold an empty space
until it vibrates.
3 In the new menu, touch what you want
to add.
Using applications (apps)
The Launcher has icons for all the apps that
came with your phone and any that you’ve
downloaded since. All apps that you’ve opened
keep running so that you can work with several
at the same time and switch between them.
Opening and closing the Launcher
Touch the launcher icon
Scroll down to see more
Touch an app icon to open it
To add an app icon to the Home screen, touch
& hold it on the Launcher until it vibrates, then
drag it to the Home screen.
Opening an app
Touch an app’s icon on the Launcher. Or touch
an app’s icon on the Home screen.
Switching to an open app
1 Press & hold the Home
button. A small
window opens, with icons of apps that
you’ve used recently.
2 Touch an icon to open its app. Or press Back
to return to the current app.
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Uninstall an app
1 Press Home
,
press Menu
and touch
Manage apps.
2 Touch the Downloads tab then the app you
want to uninstall.
3 Touch the Uninstall button and touch OK.
Change where an app is stored
1 Press Home
,
press Menu
and touch
Manage apps.
2 Touch the Downloaded tab.
3 Touch an app in the list. If you can move it,
the Move button is active.
4 Touch Move to SD card.
5 Touch Move to phone to move the app back
to the phone’s internal storage.
Touch an app to get more details about its
power use.
Managing memory
Your phone manages its memory automatically.
But sometimes you might want to know what’s
using how much.
Get details about an app
1 Press Home
, press Menu
and touch Manage apps.
2 Touch an app, process or service.
3 Choose your changes.
Stop a misbehaving app
1 Press Home
, press Menu
and touch
Manage apps.
2 Touch the Running tab.
3 Press Menu
and touch Show cached
processes or Show running services to
switch backwards and forwards.
4 Touch a misbehaving app, process or service
and then touch Stop.
Important
When you stop an app, process or service,
some of the functions on your phone might
also stop. If this happens, you might need
to restart your phone to get everything
working again.
Optimising battery life
You can extend your battery’s life between
charges by turning off features that you don’t
need. You can also keep an eye on how your
phone uses battery power.
Extending battery life
1 Use the Settings app to turn things off that
you aren’t using, such as Wi-Fi.
2 Turn down display screen brightness and set
a shorter screen timeout. If you don’t need
them, turn off automatic syncing for Gmail,
Calendar, Contacts and other apps under the
Settings menu (see page 55).
Checking the battery charge level
On the Home screen, press Menu
and touch Settings then About phone then
Status.You’ll see the battery status at the top
of the screen.
Monitoring and controlling what uses
the battery
The Battery use screen shows which apps use
the most battery power. You can also use it to
turn off apps that you’ve downloaded if they’re
using too much power.
On the Home screen, press Menu
and
touch Settings then Applications then
Battery use.
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Your phone can connect to Wi-Fi networks and
computers so you can transfer files.
Connecting to Wi-Fi
When you first set up your phone, the wizard
will have helped you sort out your Wi-Fi. But
here’s how to reconnect to Wi-Fi, if you need
to. Otherwise skip to step 4.
1. Press Home
then Menu , and touch
Settings.
2 Touch Wireless & networks then Wi-Fi
settings.
3 Turn on Wi-Fi.
4 Touch Wi-Fi settings.
5 Touch your chosen network
a If you’ve saved the Wi-Fi details before,
press Connect. Then you should connect
straight away.
b If your chosen network doesn’t appear,
then enter the SSID (name) of the
network. If the network is secured, touch
the Security menu and then the type of
security needed.
6 Enter the password that’s needed. Your
password characters will appear as asterisks,
unless you’ve checked the ‘show password’
box. Touch Done .
7 Touch Connect.
Getting notifications when open networks
are in range
By default, when Wi-Fi is on, you receive
notifications in the Status bar when your phone
detects an open Wi-Fi network.
1 Turn on Wi-Fi.
2 Check Network notification.
Forgetting a Wi-Fi network
You may want to do this if you don’t want the
phone to connect to it automatically.
1 Turn on Wi-Fi if it’s not already on.
2 In the Wi-Fi settings screen, touch & hold
the name of the network.
3 Touch Forget network.
Connecting to a computer
Here’s how to transfer music, pictures,
and other files between your phone and
a computer.
Important
Follow your computer’s instructions for
connecting and disconnecting USB devices, to
avoid damaging or corrupting files.
If you’re using USB tethering, you need to turn
that off before you can use USB to transfer
files.
Connecting your phone to a computer
via USB
Use a USB cable to connect your phone’s
storage to your computer. This will give you
access to your phone’s SD card.
1 Open the Notifications panel and touch
USB connected.
2 Touch Turn on USB storage.
Your phone’s SD card is mounted as a drive on
your computer. You can now copy files between
your phone and your computer.
Connecting to networks and devices
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Connecting to a VPN
1 Press Home
then Menu , and
touch Settings.
2 Touch Wireless & networks then
VPN settings.
3 Touch the VPN to which you want
to connect.
4 Enter any details that are needed and
touch Connect.
Disconnecting from a VPN
Open the Notifications panel and touch the
ongoing notification for the VPN connection.
Editing or deleting a VPN
1 Open the Settings app.
2 Touch Wireless & networks then
VPN settings.
3 Touch & hold the VPN you want to edit
or delete.
4 Touch Edit network or Delete network.
5 Edit then press Menu
then touch Save
or touch OK to delete.
Erasing your phone’s SD card
1 Press Home then Menu , and
touch Settings.
2 Touch Storage.
3 Touch Erase twice.
Connecting to virtual private networks
Virtual private networks are often used in
offices and work places, controlling access to a
Wi-Fi network. To set up VPN access from your
phone, you need to obtain the details from
your network administrator.
Adding a VPN
1 Press Home
then Menu , and
touch Settings.
2 Touch Wireless & networks then VPN
settings then Add VPN.
3 Follow the instructions for VPN settings
from your network administrator.
4 Press Menu
then touch Save.
Disconnecting your phone from the computer
Follow your computer’s instructions to
unmount the USB storage / SD card and
disconnect USB devices correctly to avoid
losing information.
1 Unmount the USB storage / SD card on your
computer.
2 Open the Notifications panel and touch
Turn off USB storage.
3 Touch Turn off USB storage.
Removing an SD card from your phone
If you need to remove your SD card, it’s best to
do it when your phone’s turned off. But if your
phone’s turned on, you need to unmount your
card before removing it
1 Press Home
then Menu , and touch
Settings, to open the Settings app.
2 Touch Storage then Unmount.
3 Remove the SD card from the phone.
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Installing a certificate from your phone’s
SD card
If your organisation’s VPN or Wi-Fi networks
rely on secure certificates, you need to store
them in your phone’s secure storage before you
can set up VPN access.
1 Copy the certificate from your computer
to the root of its SD card (i.e. not in
a folder).
2 Press Home
then Menu , and
touch Settings.
3 Touch Location & security.
4 Touch Install from SD card.
5 Touch the file name of the certificate
to install – you might need to enter
its password.
6 Enter a name for the certificate and
touch OK.
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If you need some help, call us on 0808 100 9889* or go to bt.com/producthelp
You can make a call by dialling a phone number
or touching a number in contacts, your call log,
on web pages and other places. When you’re
on a call, you can answer incoming calls and set
up conference calls.
Making and ending calls
You can make calls with the Phone app. You can
also make calls when working in the Call log
(see ‘Working with the Call log’ on page 22) or
in Contacts (see page 31).
Making a call on your phone.
Touch the Phone
at the bottom of the
Home screen or the Phone app
in the
Launcher or on the Home screen. Or, if you’re
already working with Contacts or the Call log,
touch the Phone tab.
You can make a call in two ways:
Making a call by dialling
1 Touch the keys on the Phone tab to enter
the phone number you want to call.
If you enter a wrong number, touch
to
erase digits one by one.
To erase the entire number, touch & hold
.
2 Touch the green Phone
to dial the
number that you’ve entered.
The length of the call.
Information from Contacts about
the person you’re calling.
Touch to enter more numbers during your call.
During a call
Touch
to put the call into hands free mode
or to return to handset mode when in call. If
you’re in hands free mode, you’ll see an icon
in the notification bar and the key will show a
green line.
Touch Mute to mute the microphone so your
callers can’t hear you and the key will show
a green line. Touch mute again to turn on the
microphone.
You can also use other apps during a call.
For example, using the Browser to look up
information. You’ll see the green phone icon in
the Status bar while the call is under way.
Use the
and keys to change the earpiece
volume or speakerphone volume from 1 (low)
to 6 (high).
Ending a call
Touch End
. Or replace the handset on
the base.
The screen will confirm the call has been ended.
Note: you can’t end a call by using the
Back key, as this will take you back to the
last app you used and keep the call running in
the background. Your line will be engaged and
you may be charged for the call.
Answering or rejecting calls
If you’ve subscribed to Caller ID, you’ll see
a caller’s phone number and any other
information about the caller that you’ve
entered in Contacts. All incoming calls are
recorded in the Call log.
Answering a call
If the handset is in the charger then pick it up
to answer a call.
If it’s not in the charger or if you have switched
auto talk off then slide the
to the right.
If you were already on a call, the first call is
placed on hold while you answer the new call.
Making and receiving calls
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Setting up a conference call
1 Call the first participant.
2 When connected, touch Add call.
3 Place the next call, using the Phone tab, the
Call log, or your contacts.
4 When you’re connected, touch Merge calls.
The participant is added to the conference call.
During a conference call, touch Manage to
drop a conference call participant or to talk
privately with one of the participants.
Ending a conference call and disconnect
all callers
Touch End
Making a second call
• You can put one call on hold and make a
second one by pressing Recall and dialling
the number using the keypad.
• The second call is then launched, made with
the first call still on hold.
The caller on hold hears a beep made by
the network.
Ending one of the calls and carrying on with
the other one
• To end one call and take the other, press
Menu and then HANGING UP.
• The call in progress is ended and you can
take the second call.
Switching between current calls
Touch the Swap.
The current call is put on hold and you join the
other call.
Touch to swap calls with the call on hold.
Touch to merge the calls into a conference call.
To silence the ringer before answering the call,
press the Volume Down button.
Managing multiple calls
If you accept a new call when you’re already
on another call, you can switch between the
two callers or merge them into a conference
call. You can also set up a conference call with
multiple callers.
During a call
Call waiting
If you’re already on a call and you’ve got a call
waiting service switched on, your phone will
beep to let you know when you get a second
incoming call.
• Press ACCEPT to take this new call.
• Your first caller is then put on hold and you
can talk with your second caller.
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