BT Home Hub 5 Information and troubleshooting guide
BT Home Hub 5
Information and
troubleshooting guide
for BT Infinity and
BT Broadband
Contents
Set-up summary
Set-up summary 2-3
My BT – all your extras in one place 4-5
More about set-up and speed 6
More about wireless 7
Troubleshooting 8-11
Support 12
Power
socket
BT main
socket
Gig Ethernet
Broadband
DSL
Broadband
DSL socke t
If you’ve go t a double socket
like one of the se, you don’t
need to use a fil ter.
02 03
Broadband
11 2 3 4
WAN USB Reset Power Power
On| Off
Power
button
Broadb and cable (gre y ends)
to Hub
You’ll need a bro adband
filter on ev ery phone
socket yo u use in your
home, inc luding any Sk y
box or simil ar connect ion.
to Hub
Broadb and cable (gre y ends)
Get ready
1
Check the email or letter we sent you when we confirmed your
order to find out which day your BT Infinity starts.
On that day, we’ll email or text you when your broadband’s ready.
That might be late in the day.
Leave your current Hub or router plugged in and wait until your
broadband service stops working before doing step 2 below. If you
want to do step 2 before you get our email or text, that’s fine, but
you might lose service for a bit until your BT Infinity is ready.
Unplug any existing broadband kit, then…
2
1. Connect your new Hub 5 directly to your phone socket using the
broadband cable (light grey ends) and filter. See the
diagram opposite.
2. Assemble the power plug (by sliding the two parts together),
connect the power cable and switch on at the socket.
3. Press the Power button on the back of the Hub to turn it on.
4. Wait a couple of minutes. Coloured lights will flash while the Hub
finishes a self-test and sets up your broadband. A steady blue
light means your broadband’s ready to use. If the light doesn’t
turn blue, carry on to step 3 and the Hub will help you fix things.
Connec t to wireless
3
1. Connect your device using wireless details on the card
2. Or if your device supports WPS, press WPS to connect
automatically
Your wirele ss network /
SSID and p assword/ key
are here
WPS
Gig Ethernet
Broadband
DSL
For help s etting up w ireless on mo bile devic es, see page 6.
11 2 3 4
Broadband
WAN USB Reset Power Power
On| Off
Set up your devices using Smar t Setup
4
Smart Setup will help you get your broadband and extra services
up and running on all your devices. To use it, just open your
device’s web browser. It only takes a few minutes and will make
sure that all of your devices are set up properly.
When you’ve finished, log in to My BT using your BT ID and
password. If you don’t have one, you can get one at bt.com/mybt.
You’ll need your BT account number from your latest bill.
If you don’t see Smart Setup, go to bt.com/mybt.
See page 4 for more on My BT and your extras.
Important: follow steps 3 and 4 for each device to connect it.
My BT – all your extras in one place
With My BT, you can manage your bills, payments,
produc ts and extras online. So every thing’s in one place.
Go to bt.com/mybt to:
✔ see and manage all your inclusive extras
✔ look at, download and print your last 15 bills
✔ check how many calls you’ve made
✔ upgrade your calls, broadband and TV packages
✔ get help with all your BT services.
04 05
Get your inclusive extras at My BT
Download all your broadband extras from bt .com/mybt
BT Spor t
As a BT Broadband customer, you can get BT Sport,
including exclusively live Barclays Premier League
football matches, all the live Aviva Premiership
Rugby, WTA tennis and much more.
BT Wi-fi
With BT Broadband, you get free access to
millions of wi-fi hotspots across the UK and
abroad. You can get online with any wireless
device and it’s even easier to connect with the
BT Wi-fi app, available for Apple, Android,
Windows and BlackBerry devices. To get started,
go to bt.com/getwifi or go to your App store.
BT Cloud
With BT Cloud you get secure access to your
stuff online – whenever and wherever you want,
using your computer, tablet or smartphone.
All you need is an internet connection.
BT email
You can access your BT email account from anywhere,
at any time. To sign in, go to bt.com/email.
Online security
We want to make your time online as safe as we can –
for you and your family. That’s why we include BT Family
Protection, our free parental controls software, with
all our broadband packages. And to help protect your
computers against viruses, spyware, phishing scams and
other internet threats, there’s BT NetProtect Plus. It’s
included with some BT Broadband packages or you can
buy it for a small monthly fee.
BT Smar tTalk
If you’ve got a BT calling plan, you can add it to your
smartphone using the BT SmartTalk app. With BT
SmartTalk you can call 0845, 0870 and 0800 numbers
at landline rates from your mobile, call from abroad at
the same rate as you do from your home phone and
save your mobile credit by using your landline allowance
on your mobile.
BT Broadband Desktop Help
A free tool that helps you sort out most common
broadband connection and email problems (PCs only).
Go to bt.com/mybt
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