User Guide
BT Home Hub 4r
Follow the steps in this guide to set up your kit.
Plug in
Configure
Connect
If you need some further help, see the FAQs at bt.com/producthelp or call 0808 100 6116*
*Cal ls made from w ithin the UK m ainland net work are fr ee. Mobile a nd Interna tional call c osts may va ry.
Check box contents
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Ethernet
BT Hub 4r and
2-part power supply
To assemble the power plug
slide the two parts together,
as per the diagram.
Grey ended broadband cable
Yellow ended E thernet cable
2 ADSL filters
Red ended Ethernet cable
(WAN - Fibre & Cable only)
This guide
Find out more
• If you need more detailed instructions, Frequently Asked
Questions are available at bt.com/produc thelp
• If you cannot find the answer to your problem in the Frequently
Asked Questions, then please call our free Helpline on 0808
100 6116*. Our dedicated advisors are more likely to be able
to help you than the retailer where you made your purchase.
Hub 4r ADSL & FIBRE Combined Guide v21.indd 1 08/10/2013 09:44
General Information
Broadband
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Broadband
DSL
How to rec ycle your equipment
The symbol shown here and on the
product means that the product is
classed as electrical or electronic
equipment, so DO NOT put it in
your normal rubbish bin.
It’s all par t of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products
in the best way – to be kinder to the planet,
get rid of dangerous things more safely and
bury less rubbish in the ground.
You should contact your retailer or supplier
for advice on how to dispose of this product
in an environmentally friendly way.
Guarantee
Your BT Home Hub 4r is guaranteed for
a period of 1 year from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the
Hub or any component thereof which is
identified as faulty or below standard, or as
a result of inferior workmanship or materials.
Produc ts over 28 days old from the date of
purchase may be replaced with a refurbished
or repaired product.
The conditions of this guarantee are:
• the guarantee shall only apply to defects that
occur within the 1 year guarantee period
• proof of purchase is required
• the equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or
defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
This guarantee does not affect your statutory
rights. To find out what to do if your hub
is in or outside of the 1 year guarantee,
please see the FAQs at bt.com/producthelp
Declaration of Conformity
For a copy o f the Declar ation of Conf ormity pl ease refer t o
bt.com/producthelp
Offices worldwide
The ser vices we’ve d escribed i n this public ation may not al ways
be avail able and we may ch ange them. No thing we’ve wri tten
here is co ntract ual. When we sup ply servi ces and equip ment,
our ter ms and condit ions apply.
© Brit ish Telecommu nications p lc 2013
Regis tered Of fice: 81 Newga te Street, L ondon EC1 A 7AJ
Regis tered in Eng land No. 180 0000
Versio n number: BB 1 .0
Writ ten and desig ned by Muse Pub lishing. Web s ites in this
bookl et are for illu stratio n only. BT isn’t re sponsible f or content
of thir d party si tes.
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ADSL set-up
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Plug in
Unplug any existing broadband kit, then:
1 Assemble the power plug (by sliding the
two par ts together), connect the power
cable and switch on at the socket.
2 Plug in the broadband cable (grey ends).
3 Press the Power button on the back of
the BT Hub.
Wait for the blue light.
This might take a few minutes.
No blue light? See connection help overleaf.
BT Home Hub 4r
Ethernet
Broadband
GigE
Broadband
11 2
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Power
socket
BT main
socket
Filter
needed
DSL
Configure
If you are a BT broadband customer your Hub will
automatically be configured for you by default.
If you aren’t a BT broadband customer you will
need to enter your broadband configuration by
following the step by step instructions below.
Simply open your web browser and type
bthub.home in the address bar.
1 Click Settings.
2 Enter your Admin password, or if prompted set
your new password. (This can be found on the
card on the back of the Hub or on the base of
the Hub). Click OK.
3 Click the Broadband tab along the top, you will
need to click Disconnect if already connected.
4 Follow the link at the bottom of the page to the
Advanced Settings page.
5 Click Add.
6 Enter the name of your internet provider
and choose ADSL/ ADSL 2Plus as the
Connec tion type. Your ISP connection,
VPI/VCI and Encapsulation will automatically
default to the correct settings, then click
Apply. (If your broadband does not connec t
you may need to contact your service provider
for your correct ISP Connection, VCI/VPI &
Encapsulation settings).
Broadband
DSL
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7 From the drop down box you will now
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be able to choose the Internet Service
Provider that you manually entered.
8 Enter your Broadband username and
password. (You will have been sent these
by your ISP provider, if you no longer have
them contact you broadband provider).
9 Click Connect.
All done. You should now be connected
to the internet and can close this window.
Open your web browser and navigate to
a page of your choice.
Ethernet
Broadband
DSL
GigE
Broadband
11 2
3 4
WAN USB Reset Power Power
On| Off
Connect
1 Connect your device using wi-fi details
on the card.
2 Or if your device supports WPS, press WPS
to connec t automatically.
Tip: can’t connec t to wi-fi?
Use your Ethernet cable (yellow ends).
Using your Ethernet cable might give you the
fastest speed, but connecting wirelessly may
be more convenient.
Broadband
DSL
11 2
GigE
3 4
Broadband
WAN USB Reset Power Power
On| Off
Ethernet
Broadband
DSL
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GigE
3 4
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WAN USB Re set Power Power
On| Off
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3 4
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WAN USB Reset Power
Cable set-up
BT Home Hu b 4r
Broadband
DSL
11 2
Ethernet
GigE
Broadband
3 4
WAN U SB Reset Power Power
On| Off
Stand-alone
Cable modem
If you’ve g ot broadban d
over fibr e you will have a
stand-alone VDSL modem.
Two- part
power supply
Plug in
IMPORTANT: Before you plug in and
turn on your new BT Hub you must
first configure your Cable Hub to be a
standalone Modem. The instructions on
how to do this will be available in your
Cable Hub’s user guide. Cable customers
see our FAQs at bt.com/producthelp for
a step by step example.
1 Assemble the power plug (by sliding the two
parts together) connect the power cable and
switch on at the socket.
2 Plug in Ethernet cable (red ends) into the red
WAN port of the BT Hub and the other end
into any of the LAN ports of the Cable Hub.
3 Press the Power button on the back of the
BT Hub.
Wait for the blue light.
This might take a few minutes.
No blue light? See connection help overleaf.
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Broadband
WAN USB Reset Power
Configure
Simply open your web browser and type
bthub.home in the address bar.
1 Click Settings.
2 Enter your Admin password, or if prompted set
your new password. (This can be found on the
card on the back of the BT Hub or on the base
of the BT Hub). Click Ok.
3 Click the Broadband tab along the top, you will
need to click Disconnect if already connected.
4 Follow the link at the bottom of the page to the
Advanced Settings page.
5 Click Add.
6 Enter the name of your broadband provider
and choose Cable as the Connection type.
Your ISP connection will automatically default
to the correct settings, then click Apply.
(If your broadband does not connect you may
need to contact your service provider for your
correc t ISP Connection).
7 From the drop down box you will now be able
to choose the Internet Service Provider that
you manually entered.
8 Click Connect.
All done. You should now be connected
to the internet and can close this window.
Open your web browser and navigate to
a page of your choice.
Connect
1 Connect your device using wi-fi details
on the card.
2 Or if your device supports WPS, press WPS
to connec t automatically.
Smart dual-band wireless
The BT Home Hub 4r uses Smart Wireless
to ensure the best signal is available on
both the 2.4GHz and 5GHz band.
3 4
Broadband
WAN USB Reset Power
Fibre set-upCable set-up (continued)
Plug in
Your fibre broadband has been specially installed
by an engineer. If you move anything, please
check the diagram below to see what goes where.
Unplug any existing broadband kit, then:
1 Assemble the power plug (by sliding the two
parts together), connect the power cable and
switch on at the socket.
2 Plug in Ethernet cable (red ends) into the red
WAN port of the BT Hub and the other end
into the WAN port of the Fibre VDSL Modem.
3 Press the Power button on the back of the
BT Hub.
Wait for the blue light. This might take a few minutes.
No blue light? See connection help overleaf.
BT Home Hub 4r
Ethernet
Broadband
GigE
Broadband
DSL
11 2
3 4
WAN USB Reset Power Power
On| Off
Two-pa rt
power supply
Stand-alone
VDSL modem
If you’ve got br oadband
over fibre you w ill have a
stand-alone VDSL modem.
Configure
If you are a BT broadband customer your Hub will
automatically be configured for you by default.
If you aren’t a BT customer you will need to enter
your Broadband configuration, follow the step by
step instructions below.
Simply open your web browser and type
bthub.home in the address bar.
1 Click Settings.
2 Enter your Admin password, or if prompted set
your new password. (This can be found on the
card on the back of the Hub or on the base of
the Hub). Click Ok.
3 Click the Broadband tab along the top, you will
need to click Disconnect if already connected.
4 Follow the link at the bottom of the page to the
Advanced Settings page.
5 Click Add.
6 Enter the name of your internet provider and
choose Fibre as the Connection type. Your
ISP connection will default to PPPoE then
click Apply.
7 From the drop down box you will now be able
to choose the Internet Service Provider that
you manually entered.
8 Enter your Broadband username and
password. (You will have been sent these
by your ISP provider, if you no longer have
them contact you broadband provider)
9 Click Connect.
All done. You should now be connected
to the internet and can close this window.
Open your web browser and navigate to
a page of your choice.
Tip: Getting the best from a wi-fi
connection
The shor ter the distance and the fewer floors
and walls between your wi-fi device and
Hub, the better your wi-fi connec tion.
Tip: can’t connec t to wi-fi?
Use your Ethernet cable (yellow ends).
Using your Ethernet cable might give
you the fastest speed, but connecting
wirelessly may be more convenient.
Connect
1 Connect your device using wi-fi details on
the card.
2 Or if your device supports WPS, press WPS
to connec t automatically.
Ethernet
Broadband
DSL
GigE
Broadband
11 2
3 4
WAN USB Reset Power Power
On| Off
3 4
Broadband
WAN USB Reset Power
BT Hub connection help
If your connection is down or you think your
Hub is faulty, try these three steps before
calling us:
1 Check power and cables and make sure
filters are fitted, then switch your computer
and devices off and then on.
2 While they’re restarting, press and hold
your Hub’s Restar t button until your Hub
light goes orange.
3 While your Hub reboot s, its light will flash
then go blue. If it’s red, see below.
Make sure you’re next to your Hub with a PC
or device if you call.
If your Hub light isn’t glowing blue, warning
lights will appear in the silver bar at the
bottom of your Hub.
Hub light status
Power light is blue
Power light is of f
Power light is orange
Power light is red
Broadband light is orange Wait until after midnight on the day your broadband is switched on. If it’s already after midnight,
Broadband light is red Reset your Hub’s password by using a paper clip to press the reces sed Reset button on the back of
Broadband light is
flashing red
Wireless light is red Turn on your se curity – in the wireless tab in your Hub Manager
What ’s happ ening
Your hub is working fine If you can’t get online, please check your device or computer se ttings with the manu facturer
There’s a problem with your power supply
or power is off
This shows that there’s a problem
You’re not connected to broadband
You’re connec ted to broadband but your
account might not be switched on yet
You’ve tried to log in with the wrong
username and password
There’s a problem with your
broadband line
You’ve switched of f wireless security
for one or both wireless channels
What to do
Check that the power swi tch on the back of your Hub is on, the power cable’s plugge d in correctly
at the mains and that power is on. If there’s still no light, call us on 0808 100 6116*
Check the other light s in the silver bar at the bot tom of the Hub and follow the instructions
in the second table below.
Press the Res tart button and release it when the Power light turns orange
Your Hub will re start and the Power light will glow st eady blue. If it’s still red, res et your Hub
using a paper clip to press the rece ssed Reset bu tton on the back of your Hub for a few seconds
If this doe sn’t fix it, call us on 080 8 100 6116*
What to doWhat ’s happ eningHub light status
call us on 0808 100 6116*
your Hub for a few seconds
Check all the cables are plugged in correctly and that it’s after midnight on the day your broadband
is switched on. If cables are okay and it’s already after midnight, call us on 0808 100 6116*
Wireless light is
flashing orange
Your Hub is in WP S automatic
connection mode
Click the button to connect (on your computer or adapter) without entering a pass key.
The Hub will return to normal mode after a few minutes
Set-up and speed tips
The first ten days after set-up
After you’ve installed your Hub, it can take
about ten days to establish the fastest, most
reliable broadband possible on your line.
During this time, your Hub might restart and
your broadband might be interrupted. This is
normal. Leave your Hub connected and turned
on and it should soon settle down.
Getting up to speed
To get the best speed out of your broadband,
use a wired connection. If you’re connecting
wirelessly, the 5GHz signal will usually give you
the best speed.
Fine tune your Hub
Your BT Home Hub 4r has its own software,
which controls how it works and what it does.
You don’t need to change anything, but if you
want to, type bthub.home into your browser.
Your Admin password is on your Hub – we
suggest you change this to your own when
logged in.
Troubleshooting – other things to check
If you have broadband over fibre you will have
a standalone VDSL modem.
You will need to check the VDSL’s user guide
for operating instructions.
For further help, call us on 0808 100 6116*
Got a ques tion?
For common questions about connecting,
go to bt.com/producthelp
If you’ve completed all these checks and
need to call, please make sure you’re next
to your Hub and a PC or device.
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