BT Home Hub 4r User Manual

User Guide

BT Home Hub 4r

Follow the steps in this guide to set up your kit.

Plug in

Configure

Connect

If you need some further help, see the FAQs at bt.com/producthelp or call 0808 100 6116*

*Cal ls made from w ithin the UK m ainland net work are fr ee. Mobile a nd Interna tional call c osts may va ry.

Check box contents

11 2

GigE

3 4

Broadband

WAN USB Reset Power Power

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Ethernet

Broadband
DSL

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WAN USB Reset Power Power

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Ethernet

11 2

GigE

3 4

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Ethernet

BT Hub 4r and
2-part power supply

To assemble the power plug
slide the two parts together,
as per the diagram.

Grey ended broadband cable

Yellow ended E thernet cable

2 ADSL filters

Red ended Ethernet cable
(WAN - Fibre & Cable only)

This guide

Find out more

• If you need more detailed instructions, Frequently Asked
Questions are available at bt.com/produc thelp

• If you cannot find the answer to your problem in the Frequently
Asked Questions, then please call our free Helpline on 0808
100 6116*. Our dedicated advisors are more likely to be able
to help you than the retailer where you made your purchase.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 1 08/10/2013 09:44

General Information

Broadband
DSL

11 2

GigE

3 4

Broadband

WAN USB Reset Power Power

Ethernet

Broadband
DSL

How to rec ycle your equipment

The symbol shown here and on the
product means that the product is
classed as electrical or electronic
equipment, so DO NOT put it in
your normal rubbish bin.

It’s all par t of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products
in the best way – to be kinder to the planet,
get rid of dangerous things more safely and
bury less rubbish in the ground.

You should contact your retailer or supplier
for advice on how to dispose of this product
in an environmentally friendly way.

Guarantee

Your BT Home Hub 4r is guaranteed for
a period of 1 year from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the
Hub or any component thereof which is
identified as faulty or below standard, or as
a result of inferior workmanship or materials.
Produc ts over 28 days old from the date of
purchase may be replaced with a refurbished
or repaired product.

The conditions of this guarantee are:

• the guarantee shall only apply to defects that
occur within the 1 year guarantee period

• proof of purchase is required

• the equipment is returned to BT or its agent
as instructed.

This guarantee does not cover any faults or
defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
This guarantee does not affect your statutory
rights. To find out what to do if your hub
is in or outside of the 1 year guarantee,
please see the FAQs at bt.com/producthelp

Declaration of Conformity

For a copy o f the Declar ation of Conf ormity pl ease refer t o
bt.com/producthelp

Offices worldwide

The ser vices we’ve d escribed i n this public ation may not al ways
be avail able and we may ch ange them. No thing we’ve wri tten
here is co ntract ual. When we sup ply servi ces and equip ment,
our ter ms and condit ions apply.

© Brit ish Telecommu nications p lc 2013
Regis tered Of fice: 81 Newga te Street, L ondon EC1 A 7AJ
Regis tered in Eng land No. 180 0000
Versio n number: BB 1 .0
Writ ten and desig ned by Muse Pub lishing. Web s ites in this
bookl et are for illu stratio n only. BT isn’t re sponsible f or content
of thir d party si tes.

Broadband

DSL

11 2

GigE

3 4

Broadband

WAN USB Reset Power Power

On| Off

Ethernet

Broadband

DSL

11 2

GigE

3 4

Broadband

WAN USB Re set Power Power

On| Off

Ethernet

ADSL set-up

3 4

Broadband

WAN USB Reset Power

Plug in

Unplug any existing broadband kit, then:

1 Assemble the power plug (by sliding the

two par ts together), connect the power
cable and switch on at the socket.

2 Plug in the broadband cable (grey ends).

3 Press the Power button on the back of

the BT Hub.

Wait for the blue light.
This might take a few minutes.
No blue light? See connection help overleaf.

BT Home Hub 4r

Ethernet

Broadband

GigE

Broadband

11 2

3 4

WAN USB Reset Power Power

On| Off

Power
socket

BT main
socket

Filter
needed

DSL

Configure

If you are a BT broadband customer your Hub will
automatically be configured for you by default.

If you aren’t a BT broadband customer you will
need to enter your broadband configuration by
following the step by step instructions below.

Simply open your web browser and type
bthub.home in the address bar.

1 Click Settings.

2 Enter your Admin password, or if prompted set

your new password. (This can be found on the
card on the back of the Hub or on the base of
the Hub). Click OK.

3 Click the Broadband tab along the top, you will

need to click Disconnect if already connected.

4 Follow the link at the bottom of the page to the

Advanced Settings page.

5 Click Add.

6 Enter the name of your internet provider

and choose ADSL/ ADSL 2Plus as the
Connec tion type. Your ISP connection,
VPI/VCI and Encapsulation will automatically
default to the correct settings, then click
Apply. (If your broadband does not connec t
you may need to contact your service provider
for your correct ISP Connection, VCI/VPI &
Encapsulation settings).